174 jobs found

Systems & Data Specialist Department: Systems & Data Administration Reports To: Assistant Vice President Systems & Data Administration FLSA: Non-exempt Date last updated: 06/17/2024 Summary: Provide technical system support for all member-facing applications and teams. Gather, verify, and report information from varying systems. Research, test, and understand various aspects of core and other processing systems. Develop and maintain procedures manuals. Essential Duties and Responsibilities include the following. Support end-users with Core Banking System-related issues, reviewing their requirements related to data processing and providing technical guidance as warranted. Operating the Core Banking System, associated peripheral systems, and applications as needed to process daily and nightly jobs/reports, ensuring all are completed properly by reviewing the process schedules and meeting system availability objectives set by management. Create, maintain, schedule, prioritize, troubleshoot, and correct processing jobs and schedules related to the Core Banking System, associated peripheral systems, and applications. Assist with coordination, preparation, implementation, and documentation of updates to the existing Core Banking System, associated peripheral systems, and applications, as well as new products and services following acceptable data processing standards, including distribution of updated documentation to appropriate departments under the direction of Management. Assist in scheduling all maintenance without disrupting the online Core Banking System operation, minimizing Credit Union member impact as a guiding principle. Work closely with Project Manager(s) to achieve operational objectives by contributing information and recommendations to strategic plans and reviews. Determining system improvements; implementing change and processes related to core systems and digital services, etc.; reviewing and recommending procedure changes to increase operational efficiencies. Conduct data analysis utilizing data to support initiatives to improve efficiency, profitability, and member satisfaction. Develop reports to support internal initiatives upon request for management. Other duties and projects may be assigned. Supervisory Responsibilities: This job has no supervisor responsibilities. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, and takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits the ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, and Puts the success of the team above own interests. Quality - Demonstrates accuracy and thoroughness, displays a commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, and Works in an organized manner. Organizational Support (INSPIRE SERVICE) - Follows policies and procedures, completes administrative tasks correctly and on time, supports the organization's goals and values, Benefits the organization through outside activities, and Abides by Dress Code. Problem Solving - Identifies problems in a timely manner, Gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, and Works well in group problem-solving situations. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience: Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience. Experience with Systems Management preferred. Experience with Power-On, HTML, Java, and/or SQL programming code required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should have knowledge of Database software, Internet software, spreadsheet software, and Word Processing software. Certificates, Licenses, Registrations: Other Skills and Abilities: Must have the ability to work independently to perform assigned accountabilities, as well as be able to identify work that needs to be done independently. Strong organizational skills are desired. Other Qualifications: The position requires someone who takes innovative approaches to challenges and can establish collaborative relationships to achieve organizational objectives. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; and talk or hear. The employee is occasionally required to stand; walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally climb or balance; and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually quiet. Salary Description $25-$37/Hour

Systems & Data Specialist Department: Systems & Data Administration Reports To: Assistant Vice President Systems & Data Administration FLSA: Non-exempt Date last updated: 06/17/2024 Summary: Provide technical system support for all member-facing applications and teams. Gather, verify, and report information from varying systems. Research, test, and understand various aspects of core and other processing systems. Develop and maintain procedures manuals. Essential Duties and Responsibilities include the following. Support end-users with Core Banking System-related issues, reviewing their requirements related to data processing and providing technical guidance as warranted. Operating the Core Banking System, associated peripheral systems, and applications as needed to process daily and nightly jobs/reports, ensuring all are completed properly by reviewing the process schedules and meeting system availability objectives set by management. Create, maintain, schedule, prioritize, troubleshoot, and correct processing jobs and schedules related to the Core Banking System, associated peripheral systems, and applications. Assist with coordination, preparation, implementation, and documentation of updates to the existing Core Banking System, associated peripheral systems, and applications, as well as new products and services following acceptable data processing standards, including distribution of updated documentation to appropriate departments under the direction of Management. Assist in scheduling all maintenance without disrupting the online Core Banking System operation, minimizing Credit Union member impact as a guiding principle. Work closely with Project Manager(s) to achieve operational objectives by contributing information and recommendations to strategic plans and reviews. Determining system improvements; implementing change and processes related to core systems and digital services, etc.; reviewing and recommending procedure changes to increase operational efficiencies. Conduct data analysis utilizing data to support initiatives to improve efficiency, profitability, and member satisfaction. Develop reports to support internal initiatives upon request for management. Other duties and projects may be assigned. Supervisory Responsibilities: This job has no supervisor responsibilities. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, and takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits the ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, and Puts the success of the team above own interests. Quality - Demonstrates accuracy and thoroughness, displays a commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, and Works in an organized manner. Organizational Support (INSPIRE SERVICE) - Follows policies and procedures, completes administrative tasks correctly and on time, supports the organization's goals and values, Benefits the organization through outside activities, and Abides by Dress Code. Problem Solving - Identifies problems in a timely manner, Gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, and Works well in group problem-solving situations. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience: Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience. Experience with Systems Management preferred. Experience with Power-On, HTML, Java, and/or SQL programming code required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should have knowledge of Database software, Internet software, spreadsheet software, and Word Processing software. Certificates, Licenses, Registrations: Other Skills and Abilities: Must have the ability to work independently to perform assigned accountabilities, as well as be able to identify work that needs to be done independently. Strong organizational skills are desired. Other Qualifications: The position requires someone who takes innovative approaches to challenges and can establish collaborative relationships to achieve organizational objectives. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; and talk or hear. The employee is occasionally required to stand; walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally climb or balance; and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually quiet. Salary Description $25-$37/Hour

Systems & Data Specialist Department: Systems & Data Administration Reports To: Assistant Vice President Systems & Data Administration FLSA: Non-exempt Date last updated: 06/17/2024 Summary: Provide technical system support for all member-facing applications and teams. Gather, verify, and report information from varying systems. Research, test, and understand various aspects of core and other processing systems. Develop and maintain procedures manuals. Essential Duties and Responsibilities include the following. Support end-users with Core Banking System-related issues, reviewing their requirements related to data processing and providing technical guidance as warranted. Operating the Core Banking System, associated peripheral systems, and applications as needed to process daily and nightly jobs/reports, ensuring all are completed properly by reviewing the process schedules and meeting system availability objectives set by management. Create, maintain, schedule, prioritize, troubleshoot, and correct processing jobs and schedules related to the Core Banking System, associated peripheral systems, and applications. Assist with coordination, preparation, implementation, and documentation of updates to the existing Core Banking System, associated peripheral systems, and applications, as well as new products and services following acceptable data processing standards, including distribution of updated documentation to appropriate departments under the direction of Management. Assist in scheduling all maintenance without disrupting the online Core Banking System operation, minimizing Credit Union member impact as a guiding principle. Work closely with Project Manager(s) to achieve operational objectives by contributing information and recommendations to strategic plans and reviews. Determining system improvements; implementing change and processes related to core systems and digital services, etc.; reviewing and recommending procedure changes to increase operational efficiencies. Conduct data analysis utilizing data to support initiatives to improve efficiency, profitability, and member satisfaction. Develop reports to support internal initiatives upon request for management. Other duties and projects may be assigned. Supervisory Responsibilities: This job has no supervisor responsibilities. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, and takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits the ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, and Puts the success of the team above own interests. Quality - Demonstrates accuracy and thoroughness, displays a commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, and Works in an organized manner. Organizational Support (INSPIRE SERVICE) - Follows policies and procedures, completes administrative tasks correctly and on time, supports the organization's goals and values, Benefits the organization through outside activities, and Abides by Dress Code. Problem Solving - Identifies problems in a timely manner, Gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, and Works well in group problem-solving situations. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience: Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience. Experience with Systems Management preferred. Experience with Power-On, HTML, Java, and/or SQL programming code required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should have knowledge of Database software, Internet software, spreadsheet software, and Word Processing software. Certificates, Licenses, Registrations: Other Skills and Abilities: Must have the ability to work independently to perform assigned accountabilities, as well as be able to identify work that needs to be done independently. Strong organizational skills are desired. Other Qualifications: The position requires someone who takes innovative approaches to challenges and can establish collaborative relationships to achieve organizational objectives. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; and talk or hear. The employee is occasionally required to stand; walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally climb or balance; and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually quiet. Salary Description $25-$37/Hour

Systems & Data Specialist Department: Systems & Data Administration Reports To: Assistant Vice President Systems & Data Administration FLSA: Non-exempt Date last updated: 06/17/2024 Summary: Provide technical system support for all member-facing applications and teams. Gather, verify, and report information from varying systems. Research, test, and understand various aspects of core and other processing systems. Develop and maintain procedures manuals. Essential Duties and Responsibilities include the following. Support end-users with Core Banking System-related issues, reviewing their requirements related to data processing and providing technical guidance as warranted. Operating the Core Banking System, associated peripheral systems, and applications as needed to process daily and nightly jobs/reports, ensuring all are completed properly by reviewing the process schedules and meeting system availability objectives set by management. Create, maintain, schedule, prioritize, troubleshoot, and correct processing jobs and schedules related to the Core Banking System, associated peripheral systems, and applications. Assist with coordination, preparation, implementation, and documentation of updates to the existing Core Banking System, associated peripheral systems, and applications, as well as new products and services following acceptable data processing standards, including distribution of updated documentation to appropriate departments under the direction of Management. Assist in scheduling all maintenance without disrupting the online Core Banking System operation, minimizing Credit Union member impact as a guiding principle. Work closely with Project Manager(s) to achieve operational objectives by contributing information and recommendations to strategic plans and reviews. Determining system improvements; implementing change and processes related to core systems and digital services, etc.; reviewing and recommending procedure changes to increase operational efficiencies. Conduct data analysis utilizing data to support initiatives to improve efficiency, profitability, and member satisfaction. Develop reports to support internal initiatives upon request for management. Other duties and projects may be assigned. Supervisory Responsibilities: This job has no supervisor responsibilities. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, and takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits the ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, and Puts the success of the team above own interests. Quality - Demonstrates accuracy and thoroughness, displays a commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, and Works in an organized manner. Organizational Support (INSPIRE SERVICE) - Follows policies and procedures, completes administrative tasks correctly and on time, supports the organization's goals and values, Benefits the organization through outside activities, and Abides by Dress Code. Problem Solving - Identifies problems in a timely manner, Gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, and Works well in group problem-solving situations. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience: Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience. Experience with Systems Management preferred. Experience with Power-On, HTML, Java, and/or SQL programming code required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should have knowledge of Database software, Internet software, spreadsheet software, and Word Processing software. Certificates, Licenses, Registrations: Other Skills and Abilities: Must have the ability to work independently to perform assigned accountabilities, as well as be able to identify work that needs to be done independently. Strong organizational skills are desired. Other Qualifications: The position requires someone who takes innovative approaches to challenges and can establish collaborative relationships to achieve organizational objectives. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; and talk or hear. The employee is occasionally required to stand; walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally climb or balance; and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually quiet. Salary Description $25-$37/Hour

Systems & Data Specialist Department: Systems & Data Administration Reports To: Assistant Vice President Systems & Data Administration FLSA: Non-exempt Date last updated: 06/17/2024 Summary: Provide technical system support for all member-facing applications and teams. Gather, verify, and report information from varying systems. Research, test, and understand various aspects of core and other processing systems. Develop and maintain procedures manuals. Essential Duties and Responsibilities include the following. Support end-users with Core Banking System-related issues, reviewing their requirements related to data processing and providing technical guidance as warranted. Operating the Core Banking System, associated peripheral systems, and applications as needed to process daily and nightly jobs/reports, ensuring all are completed properly by reviewing the process schedules and meeting system availability objectives set by management. Create, maintain, schedule, prioritize, troubleshoot, and correct processing jobs and schedules related to the Core Banking System, associated peripheral systems, and applications. Assist with coordination, preparation, implementation, and documentation of updates to the existing Core Banking System, associated peripheral systems, and applications, as well as new products and services following acceptable data processing standards, including distribution of updated documentation to appropriate departments under the direction of Management. Assist in scheduling all maintenance without disrupting the online Core Banking System operation, minimizing Credit Union member impact as a guiding principle. Work closely with Project Manager(s) to achieve operational objectives by contributing information and recommendations to strategic plans and reviews. Determining system improvements; implementing change and processes related to core systems and digital services, etc.; reviewing and recommending procedure changes to increase operational efficiencies. Conduct data analysis utilizing data to support initiatives to improve efficiency, profitability, and member satisfaction. Develop reports to support internal initiatives upon request for management. Other duties and projects may be assigned. Supervisory Responsibilities: This job has no supervisor responsibilities. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, and takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits the ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, and Puts the success of the team above own interests. Quality - Demonstrates accuracy and thoroughness, displays a commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, and Works in an organized manner. Organizational Support (INSPIRE SERVICE) - Follows policies and procedures, completes administrative tasks correctly and on time, supports the organization's goals and values, Benefits the organization through outside activities, and Abides by Dress Code. Problem Solving - Identifies problems in a timely manner, Gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, and Works well in group problem-solving situations. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience: Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience. Experience with Systems Management preferred. Experience with Power-On, HTML, Java, and/or SQL programming code required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should have knowledge of Database software, Internet software, spreadsheet software, and Word Processing software. Certificates, Licenses, Registrations: Other Skills and Abilities: Must have the ability to work independently to perform assigned accountabilities, as well as be able to identify work that needs to be done independently. Strong organizational skills are desired. Other Qualifications: The position requires someone who takes innovative approaches to challenges and can establish collaborative relationships to achieve organizational objectives. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; and talk or hear. The employee is occasionally required to stand; walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally climb or balance; and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually quiet. Salary Description $25-$37/Hour

Systems & Data Specialist Department: Systems & Data Administration Reports To: Assistant Vice President Systems & Data Administration FLSA: Non-exempt Date last updated: 06/17/2024 Summary: Provide technical system support for all member-facing applications and teams. Gather, verify, and report information from varying systems. Research, test, and understand various aspects of core and other processing systems. Develop and maintain procedures manuals. Essential Duties and Responsibilities include the following. Support end-users with Core Banking System-related issues, reviewing their requirements related to data processing and providing technical guidance as warranted. Operating the Core Banking System, associated peripheral systems, and applications as needed to process daily and nightly jobs/reports, ensuring all are completed properly by reviewing the process schedules and meeting system availability objectives set by management. Create, maintain, schedule, prioritize, troubleshoot, and correct processing jobs and schedules related to the Core Banking System, associated peripheral systems, and applications. Assist with coordination, preparation, implementation, and documentation of updates to the existing Core Banking System, associated peripheral systems, and applications, as well as new products and services following acceptable data processing standards, including distribution of updated documentation to appropriate departments under the direction of Management. Assist in scheduling all maintenance without disrupting the online Core Banking System operation, minimizing Credit Union member impact as a guiding principle. Work closely with Project Manager(s) to achieve operational objectives by contributing information and recommendations to strategic plans and reviews. Determining system improvements; implementing change and processes related to core systems and digital services, etc.; reviewing and recommending procedure changes to increase operational efficiencies. Conduct data analysis utilizing data to support initiatives to improve efficiency, profitability, and member satisfaction. Develop reports to support internal initiatives upon request for management. Other duties and projects may be assigned. Supervisory Responsibilities: This job has no supervisor responsibilities. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, and takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits the ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, and Puts the success of the team above own interests. Quality - Demonstrates accuracy and thoroughness, displays a commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, and Works in an organized manner. Organizational Support (INSPIRE SERVICE) - Follows policies and procedures, completes administrative tasks correctly and on time, supports the organization's goals and values, Benefits the organization through outside activities, and Abides by Dress Code. Problem Solving - Identifies problems in a timely manner, Gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, and Works well in group problem-solving situations. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience: Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience. Experience with Systems Management preferred. Experience with Power-On, HTML, Java, and/or SQL programming code required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should have knowledge of Database software, Internet software, spreadsheet software, and Word Processing software. Certificates, Licenses, Registrations: Other Skills and Abilities: Must have the ability to work independently to perform assigned accountabilities, as well as be able to identify work that needs to be done independently. Strong organizational skills are desired. Other Qualifications: The position requires someone who takes innovative approaches to challenges and can establish collaborative relationships to achieve organizational objectives. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; and talk or hear. The employee is occasionally required to stand; walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally climb or balance; and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually quiet. Salary Description $25-$37/Hour

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

Systems & Data Specialist Department: Systems & Data Administration Reports To: Assistant Vice President Systems & Data Administration FLSA: Non-exempt Date last updated: 06/17/2024 Summary: Provide technical system support for all member-facing applications and teams. Gather, verify, and report information from varying systems. Research, test, and understand various aspects of core and other processing systems. Develop and maintain procedures manuals. Essential Duties and Responsibilities include the following. Support end-users with Core Banking System-related issues, reviewing their requirements related to data processing and providing technical guidance as warranted. Operating the Core Banking System, associated peripheral systems, and applications as needed to process daily and nightly jobs/reports, ensuring all are completed properly by reviewing the process schedules and meeting system availability objectives set by management. Create, maintain, schedule, prioritize, troubleshoot, and correct processing jobs and schedules related to the Core Banking System, associated peripheral systems, and applications. Assist with coordination, preparation, implementation, and documentation of updates to the existing Core Banking System, associated peripheral systems, and applications, as well as new products and services following acceptable data processing standards, including distribution of updated documentation to appropriate departments under the direction of Management. Assist in scheduling all maintenance without disrupting the online Core Banking System operation, minimizing Credit Union member impact as a guiding principle. Work closely with Project Manager(s) to achieve operational objectives by contributing information and recommendations to strategic plans and reviews. Determining system improvements; implementing change and processes related to core systems and digital services, etc.; reviewing and recommending procedure changes to increase operational efficiencies. Conduct data analysis utilizing data to support initiatives to improve efficiency, profitability, and member satisfaction. Develop reports to support internal initiatives upon request for management. Other duties and projects may be assigned. Supervisory Responsibilities: This job has no supervisor responsibilities. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, and takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits the ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, and Puts the success of the team above own interests. Quality - Demonstrates accuracy and thoroughness, displays a commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, and Works in an organized manner. Organizational Support (INSPIRE SERVICE) - Follows policies and procedures, completes administrative tasks correctly and on time, supports the organization's goals and values, Benefits the organization through outside activities, and Abides by Dress Code. Problem Solving - Identifies problems in a timely manner, Gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, and Works well in group problem-solving situations. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience: Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience. Experience with Systems Management preferred. Experience with Power-On, HTML, Java, and/or SQL programming code required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should have knowledge of Database software, Internet software, spreadsheet software, and Word Processing software. Certificates, Licenses, Registrations: Other Skills and Abilities: Must have the ability to work independently to perform assigned accountabilities, as well as be able to identify work that needs to be done independently. Strong organizational skills are desired. Other Qualifications: The position requires someone who takes innovative approaches to challenges and can establish collaborative relationships to achieve organizational objectives. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; and talk or hear. The employee is occasionally required to stand; walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally climb or balance; and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually quiet. Salary Description $25-$37/Hour

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

City/State Virginia Beach, VA Work Shift First (Days) Overview: Overview The IT Program Manager - IT Clinical Systems will serve as a centralized coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments.The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within IT Clinical Systems. Key Responsibilities Intake & Initiative Readiness Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies) Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs IT Ownership Coordination Analyze initiative scope and determine appropriate IT ownership alignment Coordinate and facilitate assignment of IT Milestone Owners Support reassignment and escalation processes Ensure ownership aligns with actual work effort and technical domain Resource Coordination & Risk Management Coordinate resource needs across inter-related initiatives Support scope definition and risk assessment for technical programs Identify cross-project risks and interdependencies and drive mitigation planning Cross-Functional Leadership & Influence Build strong relationships across IT, operations, and business leadership Resolve conflicts and address project challenges across teams Influence stakeholders outside direct reporting lines Serve as a liaison across application, integration, analytics, and infrastructure teams Small Project / Initiative Coordination Provide coordination support for initiatives without assigned enterprise project managers Track IT milestones and support execution alignment Facilitate communication and issue resolution across stakeholders Education Bachelor's in Computer science or relevant field preferred 5+ years of experience accepted in Lieu of Bachelor's degree Certification/Licensure Certification and experience in one or more Epic clinical applications preferred PMP preferred or obtained within 18 months Experience Experience within healthcare IT environments Ability to influence without direct authority Strong stakeholder management and relationship-building skills. Ability to manage multiple concurrent initiatives Strong organizational and prioritization skills Ability to interpret complex or incomplete information Strong problem-solving and decision-making capability Excellent written and verbal communication Ability to translate technical concepts to diverse audiences Strong attention to detail We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$106,080.00-$176,820.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. . Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Description: Location: CMA's Colonial Honda BDC Representative Overview: We are looking for a motivated, high-energy individual to join our Business Development Center (BDC) team. This role is critical to driving dealership success by engaging with internet customers, building relationships, and setting quality showroom appointments. This is not a sit-back role - we are looking for someone who is competitive, coachable, and thrives in a fast-paced environment. About Carter Myers Automotive (CMA) Carter Myers Automotive is a family and employee-owned company proudly serving Virginia, Maryland, West Virginia, and North Carolina since 1924. Our locations include Charlottesville, VA; Lexington Park, MD; Lynchburg, VA; Martinsburg, WV; Richmond, VA; Rocky Mount, NC; Staunton, VA; Williamsburg, VA; and Winchester, VA. CMA represents top brands including Toyota, Cadillac, Chevrolet, GMC, Honda, Hyundai, Kia, Lincoln, Nissan, Subaru, Volkswagen, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, and Buick. BDC Representative Responsibilities: Respond to internet leads quickly and professionally Communicate with customers via phone, text, email, and video Build rapport and create meaningful conversations Set and confirm showroom appointments Follow up consistently with active and past customers Work closely with sales managers and the sales team Track daily performance metrics and activity What Success Looks Like: High energy and urgency every day Strong communication skills (phone + text) Ability to build trust quickly with customers Consistent follow-up and persistence Positive attitude and team-first mindset Comfortable using video and creative communication Requirements: Qualifications At least one year of experience working in a customer-facing role Friendly, patient, and customer-focused mindset Excellent communication and interpersonal skills Willingness to learn and grow professionally Basic computer literacy Must have a valid driver's license Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment offers are contingent upon the successful completion of a drug screening and background check. PIbce16206bba4-8121

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a ServiceNow Principal Domain Architect! This position is fully remote! Overview The domain architect proactively and holistically leads and supports EA activities that guide the development and management of domain and infrastructure solutions. These solutions enable the organization's future-state business capabilities and drive the organization's targeted business outcomes. Technologies include data centers, infrastructure, cloud, mobile, AI, Internet of Things (IoT), blockchain, edge computing, and immersive experiences technologies. Domain architects provide the leadership, facilitation, analysis, and design tasks required for the development of an enterprise's technical and infrastructure architecture. Domain architects create deliverables that help develop target-state guidance (standards, guidelines, individual parts, platforms, and configurations) for evolving the technical infrastructure across the enterprise, in order to enable business strategy and deliver targeted business outcomes. They enable and orchestrate the delivery of targeted business outcomes by facilitating and making technical decisions. A Specialist Professional is a recognized subject matter expert in a job area, typically obtained through advanced education and work experience. Responsibilities typically include • Managing large projects or processes with limited oversight from the manager. • Coaching, reviewing, and delegating work to lower-level professionals. • Problems faced are difficult and often complex. Education 8+ years of relevant experience with a degree (Required) or 10+ years of relevant experience without a degree (Required) Certification/Licensure ServiceNow Architect Certification (Preferred) Experience 10 to 12 years of ServiceNow experience over all ServiceNow experience (Required) Minimum 2 to 3 years of ServiceNow architect-level experience (Required) ServiceNow experienced, certified Architect Strong familiarity with ServiceNow Suite (e.g., ITSM, SPM, FSM, ITOM, IRM, EA etc) and platform wide analytics, AI, reporting and Virtual Agent a plus. Proven ability to communicate effectively with both business and technical stakeholders. Demonstrable ability to work independently, with a focus on best practice architectural design and analytical problem-solving and critical thinking. Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support. Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decision-making. We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $106,080.00 - $176,820.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Talroo-IT, Indeed ServiceNow, ServiceNow Architect, ITSM, SPM, FSM, ITOM, IRM, EA, ServiceNow Architect Certification, SNow, Domain architect, Principal Domain Architect, Architect Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Senior Business Systems Analyst! This position is fully remote. Overview Position is responsible for support, enhancement and implementation software applications used within the organization. Oversees and directs intermediate scale projects or components of large-scale projects; develops project plans and timelines and coordination of project resources. Description Incumbent will identify opportunities to leverage technologies in areas that improve and enhance the business practices by designing and implementing application/product enhancements. Works with and is a liaison to customers and end-users, appropriate IT personnel and software vendors on a regular basis to align technology functionality to operational processes. Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modeling technique to elicit requirements. Develop detailed test cases, execute them, and share results with business and tech managers for approval. Work jointly with developers to solution and provide cost and time estimates on fixes and enhancements. Performs longer term analysis and design of systems and hardware to maintain the production environments. Synthesize requirements and develop recommendations that best meet the objectives of the business. Works on project teams that are developing or modifying very complex information systems. Education Bachelor's degree preferably in a field such as Computer Science , Business, Technical, Education, Information Systems, Finance, Business Administration, Accounting, Engineering, Information Technology ( Required ) or Candidates without a bachelor's degree with 6 or mo re years of relevant experience may be considered. Experience: 4 years of relevant experience (Required) Advanced SQL experience (Required) Experience with EDI-834 files (Required) Experience working with QNXT and/or Facets is nice to have Member enrollment experience is a plus. Experience with Clarity - ID card-related configuration and member eligibility processes is a plus Experience with Medicaid, commercial health plans, and marketplace coverage is a plus. Proficiency in SQL, HTML, and CSS (Preferred) We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $69,876 - $116,438. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities Talroo-IT Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour

Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description $16.00 - $20.00 per hour