Carolina Estate Planning
Winston Salem, North Carolina
We are looking for a Digital Marketing Manager who takes initiative, thrives when busy, and can make marketing magic happen. This is not a post-and-pray role. We need someone who owns outcomes - someone who wakes up thinking about how to reach the right families at the right moment and move them to take action. In addition to running our digital marketing channels, you will play a key role in building and nurturing our referral partner network - organizing events and cultivating relationships with other professionals who serve our ideal clients. You will work directly with the firm's Fractional CMO, the firm's Founder, and the Director of Operations to design and execute a marketing engine that drives real, measurable growth. You will also bring deep expertise in artificial intelligence tools to work smarter, produce better content faster, and find opportunities others miss. What We Offer Competitive base salary of $85,000 - $95,000 plus performance-based bonuses Health and wellness benefits (Medical, Dental, Vision, EAP, Life, 401(k) match) Flexible work arrangements - hybrid Direct access to and mentorship from firm leadership, including the Founder and Fractional CMO A culture that values work-life balance and genuinely cares about your personal, professional, and financial growth Learning and development opportunities, including access to training, workshops, and career advancement resources A fast-moving, supportive team where high performers are recognized and rewarded How To Apply We require a completed application consisting of a resume, screening questions on Wizehire, and a detailed cover letter telling us what makes you a star player. If you are chosen for the next round in the interview process, we will send you a written interview to complete. After reading your written interview, we will choose a select few candidates to meet with in-person. Please do not call or visit our offices to inquire about this position! We will notify all applicants at the conclusion of our hiring process. Compensation: $85,000 - $95,000 yearly Responsibilities: Digital Marketing & Paid Advertising Plan, manage, and optimize Facebook Ads and Google Ads to consistently generate qualified estate planning leads Own SEO strategy and ensure our website is always fresh, technically sound, and ranking for the searches that matter most to our ideal clients Manage and grow our social media presence with content that informs, engages, and converts Track, analyze, and report on all campaign and channel performance - and use those insights to continuously optimize results Content Creation & Brand Building Create high-quality legal content, including blogs, website copy, glide paths, email nurture sequences, and educational guides that build trust and drive conversions Lead brand-building efforts across all digital and print channels, ensuring a consistent, compelling voice that resonates with families planning their futures Leverage AI tools (ChatGPT, Claude, Jasper, and others) to accelerate content production, optimize ad copy, analyze performance data, and automate repetitive tasks Seminars & Events Plan and execute live and virtual client seminars - from concept and promotion to logistics and post-event follow-up - that position Carolina Estate Planning as the premier estate planning resource in our market Organize and manage referral partner events, including workshops, appreciation dinners, and networking gatherings that strengthen relationships and drive warm introductions Referral Pipeline & Partner Network Build and maintain a robust referral partner network of financial advisors, CPAs, elder law professionals, wealth managers, senior care providers, and other centers of influence who serve our ideal clients Develop and execute a referral marketing strategy that keeps Carolina Estate Planning top of mind with partners and generates a steady pipeline of qualified introductions Create partner-facing content and communications - newsletters, event invitations, resource kits - that reinforce our value and deepen relationships Track referral activity and partner engagement, and report on the pipeline contribution of the referral channel to firm leadership Qualifications: What Success Looks Like in This Role Ad campaigns that consistently generate qualified leads with a measurable return on ad spend A growing referral partner network that delivers a reliable pipeline of warm introductions month over month Seminar and event seats that fill up, and attendees who convert into clients High-quality legal content that is SEO-optimized, reflects the expertise of our attorneys, and earns genuine trust from readers AI tools are integrated into the marketing workflow in ways that meaningfully save time and improve output quality A brand presence that is recognizable, trusted, and growing across Winston-Salem and the Durham-Chapel Hill market Proactive communication with leadership - you surface opportunities and flag issues before anyone has to ask Who You Are You have 3+ years of hands-on digital marketing experience, ideally in a professional services, legal, or financial services environment You have proven, results-backed experience running paid campaigns on Facebook and Google - you can show us the numbers You are genuinely proficient with AI tools and use them daily to enhance your work - not just as a talking point You have experience building referral relationships or partner networks and understand what it takes to turn a warm connection into a consistent pipeline You are a strong writer who can produce compelling long-form content that is accurate, engaging, and needs minimal editing You have experience planning and promoting events or seminars from concept through post-event follow-up You are data-driven and translate analytics into smarter decisions and better results You thrive in fast-paced, enterprising environments and do not need someone looking over your shoulder About Company At Carolina Estate Planning, we don't just practice law - we make people's lives better. We've built a culture where talented people thrive. That means genuine work-life balance, open and honest feedback, and a leadership team that's invested in your personal, professional, and financial success. Our core values: Integrity - We hold ourselves to the highest ethical standards, always. Everyone Gets Helped - Great legal work ripples outward. We show up fully for every person we encounter - client or not - because we're in the business of making people's lives better. 100% Accountability - We own our actions and our outcomes, no excuses. That standard applies at every level of the firm. Growth Mindset - We're committed to continuous learning and helping every team member reach their full potential. Rigor - The difference between good and exceptional lives in the details. We hold ourselves to a standard that sets us apart. Compensation details: 0 Yearly Salary PId41060e8c69e-1091
08/08/2026
Full time
We are looking for a Digital Marketing Manager who takes initiative, thrives when busy, and can make marketing magic happen. This is not a post-and-pray role. We need someone who owns outcomes - someone who wakes up thinking about how to reach the right families at the right moment and move them to take action. In addition to running our digital marketing channels, you will play a key role in building and nurturing our referral partner network - organizing events and cultivating relationships with other professionals who serve our ideal clients. You will work directly with the firm's Fractional CMO, the firm's Founder, and the Director of Operations to design and execute a marketing engine that drives real, measurable growth. You will also bring deep expertise in artificial intelligence tools to work smarter, produce better content faster, and find opportunities others miss. What We Offer Competitive base salary of $85,000 - $95,000 plus performance-based bonuses Health and wellness benefits (Medical, Dental, Vision, EAP, Life, 401(k) match) Flexible work arrangements - hybrid Direct access to and mentorship from firm leadership, including the Founder and Fractional CMO A culture that values work-life balance and genuinely cares about your personal, professional, and financial growth Learning and development opportunities, including access to training, workshops, and career advancement resources A fast-moving, supportive team where high performers are recognized and rewarded How To Apply We require a completed application consisting of a resume, screening questions on Wizehire, and a detailed cover letter telling us what makes you a star player. If you are chosen for the next round in the interview process, we will send you a written interview to complete. After reading your written interview, we will choose a select few candidates to meet with in-person. Please do not call or visit our offices to inquire about this position! We will notify all applicants at the conclusion of our hiring process. Compensation: $85,000 - $95,000 yearly Responsibilities: Digital Marketing & Paid Advertising Plan, manage, and optimize Facebook Ads and Google Ads to consistently generate qualified estate planning leads Own SEO strategy and ensure our website is always fresh, technically sound, and ranking for the searches that matter most to our ideal clients Manage and grow our social media presence with content that informs, engages, and converts Track, analyze, and report on all campaign and channel performance - and use those insights to continuously optimize results Content Creation & Brand Building Create high-quality legal content, including blogs, website copy, glide paths, email nurture sequences, and educational guides that build trust and drive conversions Lead brand-building efforts across all digital and print channels, ensuring a consistent, compelling voice that resonates with families planning their futures Leverage AI tools (ChatGPT, Claude, Jasper, and others) to accelerate content production, optimize ad copy, analyze performance data, and automate repetitive tasks Seminars & Events Plan and execute live and virtual client seminars - from concept and promotion to logistics and post-event follow-up - that position Carolina Estate Planning as the premier estate planning resource in our market Organize and manage referral partner events, including workshops, appreciation dinners, and networking gatherings that strengthen relationships and drive warm introductions Referral Pipeline & Partner Network Build and maintain a robust referral partner network of financial advisors, CPAs, elder law professionals, wealth managers, senior care providers, and other centers of influence who serve our ideal clients Develop and execute a referral marketing strategy that keeps Carolina Estate Planning top of mind with partners and generates a steady pipeline of qualified introductions Create partner-facing content and communications - newsletters, event invitations, resource kits - that reinforce our value and deepen relationships Track referral activity and partner engagement, and report on the pipeline contribution of the referral channel to firm leadership Qualifications: What Success Looks Like in This Role Ad campaigns that consistently generate qualified leads with a measurable return on ad spend A growing referral partner network that delivers a reliable pipeline of warm introductions month over month Seminar and event seats that fill up, and attendees who convert into clients High-quality legal content that is SEO-optimized, reflects the expertise of our attorneys, and earns genuine trust from readers AI tools are integrated into the marketing workflow in ways that meaningfully save time and improve output quality A brand presence that is recognizable, trusted, and growing across Winston-Salem and the Durham-Chapel Hill market Proactive communication with leadership - you surface opportunities and flag issues before anyone has to ask Who You Are You have 3+ years of hands-on digital marketing experience, ideally in a professional services, legal, or financial services environment You have proven, results-backed experience running paid campaigns on Facebook and Google - you can show us the numbers You are genuinely proficient with AI tools and use them daily to enhance your work - not just as a talking point You have experience building referral relationships or partner networks and understand what it takes to turn a warm connection into a consistent pipeline You are a strong writer who can produce compelling long-form content that is accurate, engaging, and needs minimal editing You have experience planning and promoting events or seminars from concept through post-event follow-up You are data-driven and translate analytics into smarter decisions and better results You thrive in fast-paced, enterprising environments and do not need someone looking over your shoulder About Company At Carolina Estate Planning, we don't just practice law - we make people's lives better. We've built a culture where talented people thrive. That means genuine work-life balance, open and honest feedback, and a leadership team that's invested in your personal, professional, and financial success. Our core values: Integrity - We hold ourselves to the highest ethical standards, always. Everyone Gets Helped - Great legal work ripples outward. We show up fully for every person we encounter - client or not - because we're in the business of making people's lives better. 100% Accountability - We own our actions and our outcomes, no excuses. That standard applies at every level of the firm. Growth Mindset - We're committed to continuous learning and helping every team member reach their full potential. Rigor - The difference between good and exceptional lives in the details. We hold ourselves to a standard that sets us apart. Compensation details: 0 Yearly Salary PId41060e8c69e-1091
About the Firm Dunham & Jones is the largest Texas criminal defense firm representing clients across the state for over 35 years. We are hiring a Digital Manager of Organic Search & AI Optimization to assist the firm with its organic visibility across traditional search, local search, and generative AI platforms. This is an in-person position based in our Austin office. What you'll do Organic Search & Local Visibility • Own SEO strategy and execution across the firm's website and all city, county, and practice-area landing pages. • Build and defend rankings for high-intent local searches. • Manage and optimize Google Business Profiles across every firm location, including reviews, categories, service areas, photos, Q&A, and posting cadence. • Maintain citation accuracy and profile quality across legal directories and review platforms (Google, Avvo, Justia, FindLaw, Martindale-Hubbell, Yelp, and similar). • Oversee technical SEO health: site architecture, internal linking, page speed and Core Web Vitals, schema markup (LegalService, Attorney, FAQ, Review), crawlability, and indexation. AI Search & Generative Discovery • Measure and improve the firm's visibility inside AI-driven discovery channels - Google AI Overviews, ChatGPT, Perplexity, Gemini, and emerging assistants. • Structure content, entity data, and citations so the firm is retrievable and quotable by large language models. • Monitor AI-generated answers and correct inaccurate or reputationally damaging representations at the source. • Analyze social and community signals (Reddit, YouTube, TikTok, forums), feed AI answers and search results. • Evaluate, implement, and administer AI tools that support content production, keyword research, competitive monitoring, and intake workflows. Analytics & Reporting • Oversee SEO measurement end to end: build, QA, and maintain dashboards connecting rankings, impressions, visibility, traffic, calls, and signed cases. • Deliver a monthly performance report to firm leadership that translates data into plain-English recommendations and clear priorities - not a wall of metrics. • Identify performance shifts (algorithm updates, competitor moves, technical regressions) quickly, diagnose root cause, and recommend action. • Run competitive analysis against other Texas criminal defense firms: share of voice, SERP features, content gaps, backlink profiles, and AI citation share. • Design and measure experiments - page templates, title structures, schema approaches, content formats - and scale what works. • Maintain a prioritization framework that ties proposed SEO work to expected case value, so the backlog reflects business impact rather than effort. What We're Looking For R equired • 4+ years in SEO, organic growth, or digital marketing analytics, with demonstrated ownership of a site's organic performance. • Knowledge of ranking signals, search algorithms, technical SEO, and local search. • Hands-on experience with Google Search Console, Google Analytics (GA4), Google Business Profile, and at least one enterprise SEO platform (Ahrefs, Semrush, Moz, Screaming Frog, or similar). • Practical experience applying AI tools to marketing work. • Experience with CMS platforms and basic front-end concepts (HTML, structured data, page speed fundamentals). • Self-starter mindset. Preferred • Experience marketing for a lead-generation-driven professional service business. • Familiarity with legal intake and CRM systems, call tracking platforms, and lead attribution. • Multi-location or multi-market local SEO experience. • Working knowledge of SQL, Python, Looker Studio, or Power BI for data extraction and reporting. • Video and social content experience, particularly YouTube and short-form platforms. What We Offer • Competitive salary. • Medical, dental, and vision coverage. • Paid vacation, holidays, and sick leave. • 401(k) with employer match. • Life insurance and disability coverage. • Continuing education and professional development support. • Direct access to firm leadership and real ownership of a function that visibly moves the business. The pay range for this role is: 150,000 - 200,000 USD per year(Austin Office) PI18a40e4e6-
08/07/2026
Full time
About the Firm Dunham & Jones is the largest Texas criminal defense firm representing clients across the state for over 35 years. We are hiring a Digital Manager of Organic Search & AI Optimization to assist the firm with its organic visibility across traditional search, local search, and generative AI platforms. This is an in-person position based in our Austin office. What you'll do Organic Search & Local Visibility • Own SEO strategy and execution across the firm's website and all city, county, and practice-area landing pages. • Build and defend rankings for high-intent local searches. • Manage and optimize Google Business Profiles across every firm location, including reviews, categories, service areas, photos, Q&A, and posting cadence. • Maintain citation accuracy and profile quality across legal directories and review platforms (Google, Avvo, Justia, FindLaw, Martindale-Hubbell, Yelp, and similar). • Oversee technical SEO health: site architecture, internal linking, page speed and Core Web Vitals, schema markup (LegalService, Attorney, FAQ, Review), crawlability, and indexation. AI Search & Generative Discovery • Measure and improve the firm's visibility inside AI-driven discovery channels - Google AI Overviews, ChatGPT, Perplexity, Gemini, and emerging assistants. • Structure content, entity data, and citations so the firm is retrievable and quotable by large language models. • Monitor AI-generated answers and correct inaccurate or reputationally damaging representations at the source. • Analyze social and community signals (Reddit, YouTube, TikTok, forums), feed AI answers and search results. • Evaluate, implement, and administer AI tools that support content production, keyword research, competitive monitoring, and intake workflows. Analytics & Reporting • Oversee SEO measurement end to end: build, QA, and maintain dashboards connecting rankings, impressions, visibility, traffic, calls, and signed cases. • Deliver a monthly performance report to firm leadership that translates data into plain-English recommendations and clear priorities - not a wall of metrics. • Identify performance shifts (algorithm updates, competitor moves, technical regressions) quickly, diagnose root cause, and recommend action. • Run competitive analysis against other Texas criminal defense firms: share of voice, SERP features, content gaps, backlink profiles, and AI citation share. • Design and measure experiments - page templates, title structures, schema approaches, content formats - and scale what works. • Maintain a prioritization framework that ties proposed SEO work to expected case value, so the backlog reflects business impact rather than effort. What We're Looking For R equired • 4+ years in SEO, organic growth, or digital marketing analytics, with demonstrated ownership of a site's organic performance. • Knowledge of ranking signals, search algorithms, technical SEO, and local search. • Hands-on experience with Google Search Console, Google Analytics (GA4), Google Business Profile, and at least one enterprise SEO platform (Ahrefs, Semrush, Moz, Screaming Frog, or similar). • Practical experience applying AI tools to marketing work. • Experience with CMS platforms and basic front-end concepts (HTML, structured data, page speed fundamentals). • Self-starter mindset. Preferred • Experience marketing for a lead-generation-driven professional service business. • Familiarity with legal intake and CRM systems, call tracking platforms, and lead attribution. • Multi-location or multi-market local SEO experience. • Working knowledge of SQL, Python, Looker Studio, or Power BI for data extraction and reporting. • Video and social content experience, particularly YouTube and short-form platforms. What We Offer • Competitive salary. • Medical, dental, and vision coverage. • Paid vacation, holidays, and sick leave. • 401(k) with employer match. • Life insurance and disability coverage. • Continuing education and professional development support. • Direct access to firm leadership and real ownership of a function that visibly moves the business. The pay range for this role is: 150,000 - 200,000 USD per year(Austin Office) PI18a40e4e6-
Description: Job Title: Consumer Lending Manager Department: Consumer Lending Reports to: Vice President of Consumer Lending Hours per Week: 40 hrs./week Salary Exempt Company Summary Welcome to Financial Plus Credit Union (FPCU) - 'The Place where it's Possible.' At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact. Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU - where you aren't just making a living but joining a PLACE where you can REACH your goals. Position Summary The Consumer Lending Manager is responsible for overseeing both the Consumer Loan Officer team, the Consumer Lending Operation Specialists, and the Loan Support Clerk, ensuring strong operational performance, underwriting consistency, member experience, and overall operational effectiveness. This role combines day-to-day leadership of lending and loan support staff with strategic oversight responsibilities focused on evaluating lending performance, identifying trends and opportunities, recommending operational improvements, and supporting initiatives designed to achieve organizational production, service, and portfolio growth goals while maintaining sound lending practices, operational consistency, and appropriate risk management. The Consumer Lending Manager works closely with the VP of Consumer Lending, Consumer Lending Processing Manager, Consumer Lending Systems Analyst, and other departments to support operational efficiency, process improvements, strategic initiatives, and organizational growth. This role balances production leadership, member service, operational collaboration, risk management, and employee development while ensuring compliance with all regulatory requirements. Essential Functions & Primary Responsibilities Oversee the Loan Officers, Consumer Lending Operations Specialists, and Loan Support Clerk, ensuring strong member experience, service consistency, operational effectiveness, underwriting quality, credit risk management and overall lending operational effectiveness. Provide leadership, direction, coaching, and performance management to lending and loan support staff while fostering a culture of accountability, collaboration, continuous improvement, and professional development. Support organizational consumer lending growth objectives through strategic leadership, operational analysis, production monitoring, and data-driven recommendations. Analyze lending production trends, pull-through ratios, application sources, operational performance, and portfolio growth opportunities to identify areas requiring improvement or strategic focus. Provide recommendations to senior leadership regarding operational changes, workflow improvements, staffing needs, product enhancements, promotional opportunities, service strategies, and process efficiencies to support organizational lending goals. Monitor loan application conversion metrics, funded loan ratios, turnaround times, productivity, and member experience trends to identify opportunities for improvement. Coach and develop team on underwriting consistency, operational effectiveness, product knowledge, member experience expectations, and lending best practices. Partner with internal departments to support lending knowledge, workflow alignment, operational consistency, and member experience throughout the lending process. Identify development opportunities and assist in preparing team members for increased responsibilities and future leadership opportunities. Assist with escalated lending decisions, exception requests, member concerns, and complex lending situations while balancing member experience, organizational policy, and risk management. Ensure lending decisions, exception handling, and operational processes are consistently documented and aligned with organizational policies, procedures, and risk tolerance. Partner closely with the Consumer Loan Processing Manager to ensure seamless workflow coordination, efficient handoffs, funding timeliness, and operational consistency throughout the loan lifecycle. Collaborate with Retail Delivery, Digital, Processing, Indirect Lending, Marketing, and other departments to improve workflows, reduce member friction, and enhance the overall lending experience. Participate in cross-functional projects and process improvement initiatives supporting consumer lending efficiency, scalability, and member service. Partner with the Consumer Lending Systems Analyst to identify operational inefficiencies, support workflow enhancements, participate in user acceptance testing, and assist with implementation and adoption of lending technology initiatives. Provide operational input and feedback regarding loan origination systems, workflow tools, automation opportunities, and process improvements. Monitor and manage departmental performance metrics including funded loan volume, application conversion, approval ratios, turnaround times, productivity, service standards, member experience, and portfolio trends. Utilize production reporting and operational analytics to identify performance gaps, process inefficiencies, and opportunities for growth, operational improvement, and enhanced member experience. Utilize reporting and analytics to identify trends, improve operational performance, and support strategic decision-making. Analyze lending performance, portfolio trends, operational data, and member experience feedback to identify opportunities for growth and improvement. Support strategic lending initiatives, promotional campaigns, and market growth efforts in partnership with senior leadership and marketing. Maintain and improve member service by ensuring inquiries, applications, and member issues are handled professionally, consistently, and promptly. Conduct quality reviews and audits to ensure lending accuracy, operational consistency, compliance, and proper documentation. Stay up to date on industry trends, lending laws, operational best practices, and product innovations to recommend improvements and new opportunities. Assist in budgeting, forecasting, and strategic planning for the consumer lending division. Work collaboratively with third-party vendors, partners, and internal stakeholders to support lending operations and organizational initiatives. Oversee the processing and management of title work, loan payoffs, release of liens, and UCC filings. Promote a positive team environment, encouraging collaboration and high-quality service. Ensure employees have the tools, materials, and training necessary for success. Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations. Must be bondable. Perform other duties as assigned. Requirements: Education & Qualifications Bachelor's degree in Finance, Business Administration, or related field; or equivalent work experience. 3 to 5 years of previous consumer lending experience with a proven performance record, with leadership or management experience preferred. Strong understanding of consumer lending regulations, underwriting principles, operational workflows, and member service expectations. Experience leading teams in a fast-paced lending environment focused on balancing growth, service, operational efficiency, and risk management. Experience working with loan origination systems, workflow automation, reporting tools, and lending technology platforms preferred. Strong communication, coaching, organizational leadership, and relationship-building skills. Ability to analyze operational data and utilize reporting to drive performance improvements and strategic decision-making. Candidate must have a thorough understanding of the Loan Policy and Guidelines. Candidate must be knowledgeable of Credit Unions product and services and demonstrate the ability to cross-sell and build deeper relationships with our membership. This position requires an understanding of basic computer skills including Microsoft 365 suite applications. Skills and Abilities Strong leadership and management skills with the ability to motivate, coach, and develop high-performing teams. Strong analytical and organizational skills with the ability to evaluate operational performance and make data-driven decisions. Exceptional problem-solving skills with a solution-oriented mindset. Detail-oriented with a strong focus on operational consistency, compliance, and member experience. Ability to handle multiple priorities in a fast-paced environment while meeting deadlines. Strong interpersonal, verbal, and written communication skills. Ability to build collaborative relationships across departments and effectively navigate operational challenges. Presents a positive and professional image to members and team members through effective and courteous verbal and written communications. . click apply for full job details
08/07/2026
Full time
Description: Job Title: Consumer Lending Manager Department: Consumer Lending Reports to: Vice President of Consumer Lending Hours per Week: 40 hrs./week Salary Exempt Company Summary Welcome to Financial Plus Credit Union (FPCU) - 'The Place where it's Possible.' At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact. Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU - where you aren't just making a living but joining a PLACE where you can REACH your goals. Position Summary The Consumer Lending Manager is responsible for overseeing both the Consumer Loan Officer team, the Consumer Lending Operation Specialists, and the Loan Support Clerk, ensuring strong operational performance, underwriting consistency, member experience, and overall operational effectiveness. This role combines day-to-day leadership of lending and loan support staff with strategic oversight responsibilities focused on evaluating lending performance, identifying trends and opportunities, recommending operational improvements, and supporting initiatives designed to achieve organizational production, service, and portfolio growth goals while maintaining sound lending practices, operational consistency, and appropriate risk management. The Consumer Lending Manager works closely with the VP of Consumer Lending, Consumer Lending Processing Manager, Consumer Lending Systems Analyst, and other departments to support operational efficiency, process improvements, strategic initiatives, and organizational growth. This role balances production leadership, member service, operational collaboration, risk management, and employee development while ensuring compliance with all regulatory requirements. Essential Functions & Primary Responsibilities Oversee the Loan Officers, Consumer Lending Operations Specialists, and Loan Support Clerk, ensuring strong member experience, service consistency, operational effectiveness, underwriting quality, credit risk management and overall lending operational effectiveness. Provide leadership, direction, coaching, and performance management to lending and loan support staff while fostering a culture of accountability, collaboration, continuous improvement, and professional development. Support organizational consumer lending growth objectives through strategic leadership, operational analysis, production monitoring, and data-driven recommendations. Analyze lending production trends, pull-through ratios, application sources, operational performance, and portfolio growth opportunities to identify areas requiring improvement or strategic focus. Provide recommendations to senior leadership regarding operational changes, workflow improvements, staffing needs, product enhancements, promotional opportunities, service strategies, and process efficiencies to support organizational lending goals. Monitor loan application conversion metrics, funded loan ratios, turnaround times, productivity, and member experience trends to identify opportunities for improvement. Coach and develop team on underwriting consistency, operational effectiveness, product knowledge, member experience expectations, and lending best practices. Partner with internal departments to support lending knowledge, workflow alignment, operational consistency, and member experience throughout the lending process. Identify development opportunities and assist in preparing team members for increased responsibilities and future leadership opportunities. Assist with escalated lending decisions, exception requests, member concerns, and complex lending situations while balancing member experience, organizational policy, and risk management. Ensure lending decisions, exception handling, and operational processes are consistently documented and aligned with organizational policies, procedures, and risk tolerance. Partner closely with the Consumer Loan Processing Manager to ensure seamless workflow coordination, efficient handoffs, funding timeliness, and operational consistency throughout the loan lifecycle. Collaborate with Retail Delivery, Digital, Processing, Indirect Lending, Marketing, and other departments to improve workflows, reduce member friction, and enhance the overall lending experience. Participate in cross-functional projects and process improvement initiatives supporting consumer lending efficiency, scalability, and member service. Partner with the Consumer Lending Systems Analyst to identify operational inefficiencies, support workflow enhancements, participate in user acceptance testing, and assist with implementation and adoption of lending technology initiatives. Provide operational input and feedback regarding loan origination systems, workflow tools, automation opportunities, and process improvements. Monitor and manage departmental performance metrics including funded loan volume, application conversion, approval ratios, turnaround times, productivity, service standards, member experience, and portfolio trends. Utilize production reporting and operational analytics to identify performance gaps, process inefficiencies, and opportunities for growth, operational improvement, and enhanced member experience. Utilize reporting and analytics to identify trends, improve operational performance, and support strategic decision-making. Analyze lending performance, portfolio trends, operational data, and member experience feedback to identify opportunities for growth and improvement. Support strategic lending initiatives, promotional campaigns, and market growth efforts in partnership with senior leadership and marketing. Maintain and improve member service by ensuring inquiries, applications, and member issues are handled professionally, consistently, and promptly. Conduct quality reviews and audits to ensure lending accuracy, operational consistency, compliance, and proper documentation. Stay up to date on industry trends, lending laws, operational best practices, and product innovations to recommend improvements and new opportunities. Assist in budgeting, forecasting, and strategic planning for the consumer lending division. Work collaboratively with third-party vendors, partners, and internal stakeholders to support lending operations and organizational initiatives. Oversee the processing and management of title work, loan payoffs, release of liens, and UCC filings. Promote a positive team environment, encouraging collaboration and high-quality service. Ensure employees have the tools, materials, and training necessary for success. Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations. Must be bondable. Perform other duties as assigned. Requirements: Education & Qualifications Bachelor's degree in Finance, Business Administration, or related field; or equivalent work experience. 3 to 5 years of previous consumer lending experience with a proven performance record, with leadership or management experience preferred. Strong understanding of consumer lending regulations, underwriting principles, operational workflows, and member service expectations. Experience leading teams in a fast-paced lending environment focused on balancing growth, service, operational efficiency, and risk management. Experience working with loan origination systems, workflow automation, reporting tools, and lending technology platforms preferred. Strong communication, coaching, organizational leadership, and relationship-building skills. Ability to analyze operational data and utilize reporting to drive performance improvements and strategic decision-making. Candidate must have a thorough understanding of the Loan Policy and Guidelines. Candidate must be knowledgeable of Credit Unions product and services and demonstrate the ability to cross-sell and build deeper relationships with our membership. This position requires an understanding of basic computer skills including Microsoft 365 suite applications. Skills and Abilities Strong leadership and management skills with the ability to motivate, coach, and develop high-performing teams. Strong analytical and organizational skills with the ability to evaluate operational performance and make data-driven decisions. Exceptional problem-solving skills with a solution-oriented mindset. Detail-oriented with a strong focus on operational consistency, compliance, and member experience. Ability to handle multiple priorities in a fast-paced environment while meeting deadlines. Strong interpersonal, verbal, and written communication skills. Ability to build collaborative relationships across departments and effectively navigate operational challenges. Presents a positive and professional image to members and team members through effective and courteous verbal and written communications. . click apply for full job details
Product and Implementation Specialist- Fintech Services At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-80,000 Position Summary Reporting to the Client Success Manager FinTech Services, the Product Implementation Associate FinTech Services supports partner success, relationship management, operational coordination, and reporting across Midland States Banks Banking-as-a-Service (BaaS) and FinTech partner portfolio. This role assists with partner onboarding, ongoing partner support, issue tracking, meeting preparation, and internal coordination to help ensure fintech partners are successful while operating safely, compliantly, and in alignment with bank standards. This highly collaborative role works closely with the Client Success Manager and internal teamsincluding Product, Compliance, Risk, Information Security, Credit, Technology, and Operationsto support partner communications, maintain partner documentation, track deliverables, gather reporting inputs, and help strengthen the overall FinTech Services operating model. The Client Success Associate serves as a key support resource for partner experience, internal follow-through, and scalable program execution. Primary Accountabilities Provide support and promote Midland States Bank Core Vision and Value. Work alongside the Client Success Manager FinTech Services, FinTech Services team and internal partners in supporting relationships with existing and prospective fintech partners. Support day-to-day coordination with assigned fintech partners, including meeting follow-up, open item tracking, status updates, and internal routing of partner requests. Assist with fintech onboarding transitions by tracking deliverables, coordinating information requests, maintaining readiness checklists, and supporting cross-functional project meetings. Monitor partner requests, operational issues, escalations, and follow-up items to help ensure timely communication and resolution. Develop, maintain, and update partner trackers, reporting materials, pipeline records, due diligence logs, and partner health summaries. Partner with Compliance, Risk Management, Information Security, Credit, Technology, and Operations to support ongoing due diligence, monitoring, and change-management activities. Maintain accurate partner files, including onboarding status, key contacts, product scope, open deliverables, approvals, and readiness milestones. Conduct industry, market, and partner research to support pipeline reviews, partner analysis, and ongoing relationship management. Identify opportunities to improve partner experience, internal workflows, reporting consistency, and cross-functional collaboration. Assist with technical product ownership activities for FinTech Services platforms, integrations, workflows, and partner-facing capabilities. Assist with the collection, organization, and analysis of data used to support partner performance reviews, executive reporting, risk monitoring, transactional processing and operational decision-making. Support the enhancement of standardized partner playbooks, workflows, reporting templates, meeting materials, and communication tools. Collaborate with internal teams to coordinate partner-driven initiatives, testing cycles, releases, operational readiness activities, and post-launch support. Coordinate with Technology and data teams to troubleshoot system issues, investigate data exceptions, and communicate findings to internal and external stakeholders. Help document decisions, approvals, dependencies, risks, and next steps to promote clarity and shared accountability across internal and external stakeholders. Maintain compliance with all applicable regulations, including Bank Secrecy Act (BSA) requirements. Other duties as assigned. Position Qualifications Education/Experience: Bachelor of Science in Computer Science, Marketing, Finance, Business Administration, or similar required. 2+ years of experience in fintech, BaaS, digital banking, product, operations, client success, project coordination, or financial services roles. Experience supporting client, vendor, fintech, or partner relationships in a regulated or operationally complex environment preferred. Strong organizational and project coordination skills, including the ability to track open items, deadlines, deliverables, dependencies, and follow-up actions. Demonstrated ability to prepare clear meeting notes, status updates, reporting materials, and executive-ready summaries. Basic understanding of fintech operating models, BaaS partnerships, deposit products, payments, or third-party risk considerations preferred. Experience working cross-functionally with technology, compliance, risk, operations, product, or client-facing teams. Ability to analyze information, identify trends or issues, and escalate items appropriately. Strong written and verbal communication skills with the ability to communicate clearly across different teams and levels of the organization. Ability to manage multiple priorities in a fast-paced, evolving environment. Demonstrated experience in helping translate business needs, partner requests, or functional asks into clear internal action items. Demonstrated experience and understanding of prioritization of work. Adaptable, juggling multiple and sometimes changing priorities. Comfortable learning new systems, tools, reporting processes, and fintech operating models. Ability to think creatively and recognize and encourage creativity in others. Self-motivated with the aptitude to work independently with minimal supervision. Capable of communicating appropriate level of process and technical detail across different organizations and hierarchies. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIe49cb9e9e51d-1417
08/06/2026
Full time
Product and Implementation Specialist- Fintech Services At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-80,000 Position Summary Reporting to the Client Success Manager FinTech Services, the Product Implementation Associate FinTech Services supports partner success, relationship management, operational coordination, and reporting across Midland States Banks Banking-as-a-Service (BaaS) and FinTech partner portfolio. This role assists with partner onboarding, ongoing partner support, issue tracking, meeting preparation, and internal coordination to help ensure fintech partners are successful while operating safely, compliantly, and in alignment with bank standards. This highly collaborative role works closely with the Client Success Manager and internal teamsincluding Product, Compliance, Risk, Information Security, Credit, Technology, and Operationsto support partner communications, maintain partner documentation, track deliverables, gather reporting inputs, and help strengthen the overall FinTech Services operating model. The Client Success Associate serves as a key support resource for partner experience, internal follow-through, and scalable program execution. Primary Accountabilities Provide support and promote Midland States Bank Core Vision and Value. Work alongside the Client Success Manager FinTech Services, FinTech Services team and internal partners in supporting relationships with existing and prospective fintech partners. Support day-to-day coordination with assigned fintech partners, including meeting follow-up, open item tracking, status updates, and internal routing of partner requests. Assist with fintech onboarding transitions by tracking deliverables, coordinating information requests, maintaining readiness checklists, and supporting cross-functional project meetings. Monitor partner requests, operational issues, escalations, and follow-up items to help ensure timely communication and resolution. Develop, maintain, and update partner trackers, reporting materials, pipeline records, due diligence logs, and partner health summaries. Partner with Compliance, Risk Management, Information Security, Credit, Technology, and Operations to support ongoing due diligence, monitoring, and change-management activities. Maintain accurate partner files, including onboarding status, key contacts, product scope, open deliverables, approvals, and readiness milestones. Conduct industry, market, and partner research to support pipeline reviews, partner analysis, and ongoing relationship management. Identify opportunities to improve partner experience, internal workflows, reporting consistency, and cross-functional collaboration. Assist with technical product ownership activities for FinTech Services platforms, integrations, workflows, and partner-facing capabilities. Assist with the collection, organization, and analysis of data used to support partner performance reviews, executive reporting, risk monitoring, transactional processing and operational decision-making. Support the enhancement of standardized partner playbooks, workflows, reporting templates, meeting materials, and communication tools. Collaborate with internal teams to coordinate partner-driven initiatives, testing cycles, releases, operational readiness activities, and post-launch support. Coordinate with Technology and data teams to troubleshoot system issues, investigate data exceptions, and communicate findings to internal and external stakeholders. Help document decisions, approvals, dependencies, risks, and next steps to promote clarity and shared accountability across internal and external stakeholders. Maintain compliance with all applicable regulations, including Bank Secrecy Act (BSA) requirements. Other duties as assigned. Position Qualifications Education/Experience: Bachelor of Science in Computer Science, Marketing, Finance, Business Administration, or similar required. 2+ years of experience in fintech, BaaS, digital banking, product, operations, client success, project coordination, or financial services roles. Experience supporting client, vendor, fintech, or partner relationships in a regulated or operationally complex environment preferred. Strong organizational and project coordination skills, including the ability to track open items, deadlines, deliverables, dependencies, and follow-up actions. Demonstrated ability to prepare clear meeting notes, status updates, reporting materials, and executive-ready summaries. Basic understanding of fintech operating models, BaaS partnerships, deposit products, payments, or third-party risk considerations preferred. Experience working cross-functionally with technology, compliance, risk, operations, product, or client-facing teams. Ability to analyze information, identify trends or issues, and escalate items appropriately. Strong written and verbal communication skills with the ability to communicate clearly across different teams and levels of the organization. Ability to manage multiple priorities in a fast-paced, evolving environment. Demonstrated experience in helping translate business needs, partner requests, or functional asks into clear internal action items. Demonstrated experience and understanding of prioritization of work. Adaptable, juggling multiple and sometimes changing priorities. Comfortable learning new systems, tools, reporting processes, and fintech operating models. Ability to think creatively and recognize and encourage creativity in others. Self-motivated with the aptitude to work independently with minimal supervision. Capable of communicating appropriate level of process and technical detail across different organizations and hierarchies. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIe49cb9e9e51d-1417
About This Role As the E-Commerce Department Merchandise Manager , you will lead online assortment strategy, development, and execution for assigned product categories across business to consumer and business to business channels. You will guide a merchant team responsible for profitable sales growth, gross profit, margin rate, digital assortment expansion, vendor partnerships, dropship assortment growth, pricing, promotional planning, and customer experience on and affiliate channels. Reporting to the Head of E-Commerce, Digital Marketing and Innovation Strategy, you will partner across merchandising, digital marketing, ecommerce operations, inventory, consumer marketing, retail operations, and the Ace Care Center to deliver consumer relevant, high quality, differentiated assortments for Ace retailers and customers. What You'll Do: Lead online assortment strategy, product selection, pricing, placement, and category growth plans Oversee sales, gross profit, margin rate, key performance indicators, and three-year category strategies Build, coach, and develop a merchant team while attracting and retaining strong talent Manage vendor partnerships, dropship expansion, rebates, return allowances, and promotional funding Partner across merchandising, digital marketing, ecommerce operations, inventory, consumer marketing, and retail operations Improve customer path to purchase through taxonomy, category pages, search results, vendor links, search engine marketing, and search engine optimization Lead online promotional planning, advertised item schedules, pricing concessions, vendor credits, and retailer communication Support inventory planning, supply chain coordination, retailer touchpoints, and Ace Care Center training Who You Are: You are a strategic ecommerce merchandising leader who uses data, market insight, and vendor relationships to grow profitable digital assortments. You lead through collaboration, clarity, and accountability while developing teams and influencing partners. Required Skills: 10 or more years of digital or E-Commerce experience 5 or more years managing product categories Experience leading and developing merchant teams Strong strategic thinking, financial acumen, business judgment, and decision making Experience managing online assortment strategy, pricing, product placement, promotions, and profitability Strong vendor negotiation, relationship management, and partnership skills Excellent problem solving, communication, interpersonal, and follow through skills Proficiency with Microsoft Outlook, Word, Excel, Access, and PowerPoint, with ability to travel up to 25 percent Preferred Skills: Experience with dropship programs, site merchandising, digital marketing channels, and ecommerce customer experience improvements Experience supporting both business to consumer and business to business ecommerce strategies WORK AUTHORIZATION: This position is not eligible for employment visa sponsorship now or in the future. Compensation Details: $158400 - $205950 per year Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including: Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!) Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire Company Car, phone and fuel card are provided for field-based positions Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities - and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review We know the work environment matters. That's why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more! Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more Birth/Adoption bonding paid time off Adoption cost reimbursement Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events Identity theft protection Benefits are provided in compliance with applicable policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert We want to hear from you! When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets. Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
08/05/2026
Full time
About This Role As the E-Commerce Department Merchandise Manager , you will lead online assortment strategy, development, and execution for assigned product categories across business to consumer and business to business channels. You will guide a merchant team responsible for profitable sales growth, gross profit, margin rate, digital assortment expansion, vendor partnerships, dropship assortment growth, pricing, promotional planning, and customer experience on and affiliate channels. Reporting to the Head of E-Commerce, Digital Marketing and Innovation Strategy, you will partner across merchandising, digital marketing, ecommerce operations, inventory, consumer marketing, retail operations, and the Ace Care Center to deliver consumer relevant, high quality, differentiated assortments for Ace retailers and customers. What You'll Do: Lead online assortment strategy, product selection, pricing, placement, and category growth plans Oversee sales, gross profit, margin rate, key performance indicators, and three-year category strategies Build, coach, and develop a merchant team while attracting and retaining strong talent Manage vendor partnerships, dropship expansion, rebates, return allowances, and promotional funding Partner across merchandising, digital marketing, ecommerce operations, inventory, consumer marketing, and retail operations Improve customer path to purchase through taxonomy, category pages, search results, vendor links, search engine marketing, and search engine optimization Lead online promotional planning, advertised item schedules, pricing concessions, vendor credits, and retailer communication Support inventory planning, supply chain coordination, retailer touchpoints, and Ace Care Center training Who You Are: You are a strategic ecommerce merchandising leader who uses data, market insight, and vendor relationships to grow profitable digital assortments. You lead through collaboration, clarity, and accountability while developing teams and influencing partners. Required Skills: 10 or more years of digital or E-Commerce experience 5 or more years managing product categories Experience leading and developing merchant teams Strong strategic thinking, financial acumen, business judgment, and decision making Experience managing online assortment strategy, pricing, product placement, promotions, and profitability Strong vendor negotiation, relationship management, and partnership skills Excellent problem solving, communication, interpersonal, and follow through skills Proficiency with Microsoft Outlook, Word, Excel, Access, and PowerPoint, with ability to travel up to 25 percent Preferred Skills: Experience with dropship programs, site merchandising, digital marketing channels, and ecommerce customer experience improvements Experience supporting both business to consumer and business to business ecommerce strategies WORK AUTHORIZATION: This position is not eligible for employment visa sponsorship now or in the future. Compensation Details: $158400 - $205950 per year Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including: Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!) Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire Company Car, phone and fuel card are provided for field-based positions Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities - and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review We know the work environment matters. That's why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more! Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more Birth/Adoption bonding paid time off Adoption cost reimbursement Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events Identity theft protection Benefits are provided in compliance with applicable policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert We want to hear from you! When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets. Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Description Job Description Catalog Compiler - Part-Time Compiler Job Description Reports to: Editor/Communications Manager Position Summary: The Compiler is responsible for developing written product descriptions and other content for Marketing publications and initiatives by researching, prioritizing, and summarizing manufacturer data. This role supports the marketing team in the development of both printed and digital content, including product catalogs. Supervisory Responsibilities: The position has no supervisory responsibilities. Responsibilities & Duties: Use manufacturer's catalogs, websites, representatives, first-hand inspection, and other means to develop or revise product descriptions and develop charts/tables for catalogs and other sales materials. Ensure product descriptions, specifications, pricing, imagery, and other catalog content are accurate and current. Identify opportunities to improve catalog production workflows, efficiency, and accuracy. Stay current with catalog production best practices. Monitor own work to ensure quality, apply feedback to improve performance, and look for ways to improve and promote quality. Attend industry events (Company Events, Trade Shows, and Motorsports Events) as a strong brand representative. Work in a team environment. Promote and maintain a clean and safe work environment by complying with procedures, policies, training, and regulations. Ensure established policies and procedures are followed. Participate in continuous improvement project team activities. Other duties as assigned. Education/Experience/Qualifications: High school diploma/GED, required. Associate degree, in Communications, Technical Writing, or related field, preferred. 2-5 years of related experience, required. Basic proficiency in Adobe InDesign and working knowledge of Adobe Creative Suite applications including Photoshop and Illustrator, required. Experience working with SEO management software/tools is a plus. Experience working with product information, databases, spreadsheets, or content management systems, preferred. Working knowledge of the automotive aftermarket industry, preferred. Performance automotive enthusiast is a plus. Skills & Abilities: Proficient with Microsoft Office Suite and other job-related equipment and software. Exceptional attention to detail and commitment to accuracy. Ability to manage large-scale projects with multiple deadlines and moving priorities. Ability to communicate effectively (clear and concise) through writing, speaking, active listening, and presentation. Excellent organization skills and detail-oriented with exceptional critical thinking, multi-tasking, and problem-solving abilities. Excellent time management. Ability to work both independently, within a team, and cross-functionally with other departments/stakeholders. Ability to work with minimum supervision/guidance and must be self-directed. Ability to develop and foster business relationships. Willing to participate in company designated training. Must have knowledge of and comply with the policies and procedures contained in the company handbook. Must be able to maintain confidentiality. Must be able to practice safe work habits. Physical Demands: This is an office-type position that requires sitting, standing, walking, stooping, kneeling, and use of hands. This position requires the operation of basic office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position can also be performed remotely. Work Environment: Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of Lane Automotive. Part of that responsibility includes understanding and living up to company values, standards, and policies, specifically our code of ethics and business conduct. Additionally, every coworker has responsibility to ask questions when they are unsure of what those values, standards and policies require, and to act if they believe someone else is not acting consistently with those values, standards and policies. The information in this job description is intended to convey information about the key responsibilities and requirements. It is not an exhaustive list of the skills, efforts, duties, responsibilities, or working conditions associated with the opportunity. Responsibilities are subject to change. Lane Automotive welcomes diversity. As an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status. PIe096de5-
08/04/2026
Full time
Job Description Job Description Catalog Compiler - Part-Time Compiler Job Description Reports to: Editor/Communications Manager Position Summary: The Compiler is responsible for developing written product descriptions and other content for Marketing publications and initiatives by researching, prioritizing, and summarizing manufacturer data. This role supports the marketing team in the development of both printed and digital content, including product catalogs. Supervisory Responsibilities: The position has no supervisory responsibilities. Responsibilities & Duties: Use manufacturer's catalogs, websites, representatives, first-hand inspection, and other means to develop or revise product descriptions and develop charts/tables for catalogs and other sales materials. Ensure product descriptions, specifications, pricing, imagery, and other catalog content are accurate and current. Identify opportunities to improve catalog production workflows, efficiency, and accuracy. Stay current with catalog production best practices. Monitor own work to ensure quality, apply feedback to improve performance, and look for ways to improve and promote quality. Attend industry events (Company Events, Trade Shows, and Motorsports Events) as a strong brand representative. Work in a team environment. Promote and maintain a clean and safe work environment by complying with procedures, policies, training, and regulations. Ensure established policies and procedures are followed. Participate in continuous improvement project team activities. Other duties as assigned. Education/Experience/Qualifications: High school diploma/GED, required. Associate degree, in Communications, Technical Writing, or related field, preferred. 2-5 years of related experience, required. Basic proficiency in Adobe InDesign and working knowledge of Adobe Creative Suite applications including Photoshop and Illustrator, required. Experience working with SEO management software/tools is a plus. Experience working with product information, databases, spreadsheets, or content management systems, preferred. Working knowledge of the automotive aftermarket industry, preferred. Performance automotive enthusiast is a plus. Skills & Abilities: Proficient with Microsoft Office Suite and other job-related equipment and software. Exceptional attention to detail and commitment to accuracy. Ability to manage large-scale projects with multiple deadlines and moving priorities. Ability to communicate effectively (clear and concise) through writing, speaking, active listening, and presentation. Excellent organization skills and detail-oriented with exceptional critical thinking, multi-tasking, and problem-solving abilities. Excellent time management. Ability to work both independently, within a team, and cross-functionally with other departments/stakeholders. Ability to work with minimum supervision/guidance and must be self-directed. Ability to develop and foster business relationships. Willing to participate in company designated training. Must have knowledge of and comply with the policies and procedures contained in the company handbook. Must be able to maintain confidentiality. Must be able to practice safe work habits. Physical Demands: This is an office-type position that requires sitting, standing, walking, stooping, kneeling, and use of hands. This position requires the operation of basic office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position can also be performed remotely. Work Environment: Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of Lane Automotive. Part of that responsibility includes understanding and living up to company values, standards, and policies, specifically our code of ethics and business conduct. Additionally, every coworker has responsibility to ask questions when they are unsure of what those values, standards and policies require, and to act if they believe someone else is not acting consistently with those values, standards and policies. The information in this job description is intended to convey information about the key responsibilities and requirements. It is not an exhaustive list of the skills, efforts, duties, responsibilities, or working conditions associated with the opportunity. Responsibilities are subject to change. Lane Automotive welcomes diversity. As an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status. PIe096de5-
Job Description Job Description Catalog Compiler - Part-Time Compiler Job Description Reports to: Editor/Communications Manager Position Summary: The Compiler is responsible for developing written product descriptions and other content for Marketing publications and initiatives by researching, prioritizing, and summarizing manufacturer data. This role supports the marketing team in the development of both printed and digital content, including product catalogs. Supervisory Responsibilities: The position has no supervisory responsibilities. Responsibilities & Duties: Use manufacturer's catalogs, websites, representatives, first-hand inspection, and other means to develop or revise product descriptions and develop charts/tables for catalogs and other sales materials. Ensure product descriptions, specifications, pricing, imagery, and other catalog content are accurate and current. Identify opportunities to improve catalog production workflows, efficiency, and accuracy. Stay current with catalog production best practices. Monitor own work to ensure quality, apply feedback to improve performance, and look for ways to improve and promote quality. Attend industry events (Company Events, Trade Shows, and Motorsports Events) as a strong brand representative. Work in a team environment. Promote and maintain a clean and safe work environment by complying with procedures, policies, training, and regulations. Ensure established policies and procedures are followed. Participate in continuous improvement project team activities. Other duties as assigned. Education/Experience/Qualifications: High school diploma/GED, required. Associate degree, in Communications, Technical Writing, or related field, preferred. 2-5 years of related experience, required. Basic proficiency in Adobe InDesign and working knowledge of Adobe Creative Suite applications including Photoshop and Illustrator, required. Experience working with SEO management software/tools is a plus. Experience working with product information, databases, spreadsheets, or content management systems, preferred. Working knowledge of the automotive aftermarket industry, preferred. Performance automotive enthusiast is a plus. Skills & Abilities: Proficient with Microsoft Office Suite and other job-related equipment and software. Exceptional attention to detail and commitment to accuracy. Ability to manage large-scale projects with multiple deadlines and moving priorities. Ability to communicate effectively (clear and concise) through writing, speaking, active listening, and presentation. Excellent organization skills and detail-oriented with exceptional critical thinking, multi-tasking, and problem-solving abilities. Excellent time management. Ability to work both independently, within a team, and cross-functionally with other departments/stakeholders. Ability to work with minimum supervision/guidance and must be self-directed. Ability to develop and foster business relationships. Willing to participate in company designated training. Must have knowledge of and comply with the policies and procedures contained in the company handbook. Must be able to maintain confidentiality. Must be able to practice safe work habits. Physical Demands: This is an office-type position that requires sitting, standing, walking, stooping, kneeling, and use of hands. This position requires the operation of basic office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position can also be performed remotely. Work Environment: Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of Lane Automotive. Part of that responsibility includes understanding and living up to company values, standards, and policies, specifically our code of ethics and business conduct. Additionally, every coworker has responsibility to ask questions when they are unsure of what those values, standards and policies require, and to act if they believe someone else is not acting consistently with those values, standards and policies. The information in this job description is intended to convey information about the key responsibilities and requirements. It is not an exhaustive list of the skills, efforts, duties, responsibilities, or working conditions associated with the opportunity. Responsibilities are subject to change. Lane Automotive welcomes diversity. As an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status. PIe096de5-
08/04/2026
Full time
Job Description Job Description Catalog Compiler - Part-Time Compiler Job Description Reports to: Editor/Communications Manager Position Summary: The Compiler is responsible for developing written product descriptions and other content for Marketing publications and initiatives by researching, prioritizing, and summarizing manufacturer data. This role supports the marketing team in the development of both printed and digital content, including product catalogs. Supervisory Responsibilities: The position has no supervisory responsibilities. Responsibilities & Duties: Use manufacturer's catalogs, websites, representatives, first-hand inspection, and other means to develop or revise product descriptions and develop charts/tables for catalogs and other sales materials. Ensure product descriptions, specifications, pricing, imagery, and other catalog content are accurate and current. Identify opportunities to improve catalog production workflows, efficiency, and accuracy. Stay current with catalog production best practices. Monitor own work to ensure quality, apply feedback to improve performance, and look for ways to improve and promote quality. Attend industry events (Company Events, Trade Shows, and Motorsports Events) as a strong brand representative. Work in a team environment. Promote and maintain a clean and safe work environment by complying with procedures, policies, training, and regulations. Ensure established policies and procedures are followed. Participate in continuous improvement project team activities. Other duties as assigned. Education/Experience/Qualifications: High school diploma/GED, required. Associate degree, in Communications, Technical Writing, or related field, preferred. 2-5 years of related experience, required. Basic proficiency in Adobe InDesign and working knowledge of Adobe Creative Suite applications including Photoshop and Illustrator, required. Experience working with SEO management software/tools is a plus. Experience working with product information, databases, spreadsheets, or content management systems, preferred. Working knowledge of the automotive aftermarket industry, preferred. Performance automotive enthusiast is a plus. Skills & Abilities: Proficient with Microsoft Office Suite and other job-related equipment and software. Exceptional attention to detail and commitment to accuracy. Ability to manage large-scale projects with multiple deadlines and moving priorities. Ability to communicate effectively (clear and concise) through writing, speaking, active listening, and presentation. Excellent organization skills and detail-oriented with exceptional critical thinking, multi-tasking, and problem-solving abilities. Excellent time management. Ability to work both independently, within a team, and cross-functionally with other departments/stakeholders. Ability to work with minimum supervision/guidance and must be self-directed. Ability to develop and foster business relationships. Willing to participate in company designated training. Must have knowledge of and comply with the policies and procedures contained in the company handbook. Must be able to maintain confidentiality. Must be able to practice safe work habits. Physical Demands: This is an office-type position that requires sitting, standing, walking, stooping, kneeling, and use of hands. This position requires the operation of basic office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position can also be performed remotely. Work Environment: Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of Lane Automotive. Part of that responsibility includes understanding and living up to company values, standards, and policies, specifically our code of ethics and business conduct. Additionally, every coworker has responsibility to ask questions when they are unsure of what those values, standards and policies require, and to act if they believe someone else is not acting consistently with those values, standards and policies. The information in this job description is intended to convey information about the key responsibilities and requirements. It is not an exhaustive list of the skills, efforts, duties, responsibilities, or working conditions associated with the opportunity. Responsibilities are subject to change. Lane Automotive welcomes diversity. As an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status. PIe096de5-
Position Title: Director of Technology Sales and Sourcing Location: In-person - Chantilly, VirginiaReports To: EVP of ITADEmployment Type: Full-Time, On-site Role About Securis Securis is a fast-growing, mission-driven IT Asset Disposition (ITAD) company built on a foundation of integrity, innovation, and service. Guided by Christian values, we are committed to serving our employees, clients, and partners with the same honesty, accountability, and compassion that Jesus modeled for His people. Our team is close-knit, collaborative, and driven by both high performance and meaningful purpose. As we scale toward our goal of $25 million in revenue by 2030, Securis is investing in building a best-in-class ITAD operation that maximizes asset value and drives growth in the secondary market. With increasing demand for refurbished technology and strong market tailwinds, Securis is positioned for significant expansion. We are seeking high-performing individuals who are ready to win in a competitive market, build strong networks, and drive measurable revenue impact from day one. Our Core Focus and Values: At Securis, our Core Focus is to serve employees, clients, and vendors like Jesus served His People. Our Core Values guide our work, our culture, and our success: Helps First: Put the team first. Fun: Have the right attitude and stay positive. Hungry: Have big goals and want to conquer the world. Humbly Confident: Be humble and also be confident. Work-Life Harmony: Both are important and must be in balance. Coachable: Always learning. Innovative: Question everything. Look for new ways. Benefits: We offer a competitive compensation package, including: Competitive base salary + commissionsHealth, Vision, and Dental Insurance401K 8 Paid Holidays3 Weeks Paid Time Off (PTO) Position Summary The Director of Technology Sales and Sourcing is the executive leader responsible for the entire revenue engine of the ITAD division. Reporting directly to the ITAD EVP, you will sit on the divisional leadership team and own the Asset Acquisitions & Sales function on our Accountability Chart. This role requires a highly strategic visionary who understands the full lifecycle of secondary-market IT hardware. You are the architect of our arbitrage and remarketing engine. You will dictate our sourcing strategy to buy the right equipment, and you will design our omnichannel distribution strategy to sell it through the most profitable avenues. A major focus of this role will be spearheading the strategic expansion of our direct-to-consumer (DTC) digital brand, particularly through a comprehensive evolution of our Shopify platform. You will Lead, Manage, and hold Accountable (LMA) a core team, while actively designing and building out the future organizational structure required to scale the division. What You Will Do: Departmental Leadership Lead, coach, and develop the Asset Acquisition and Sales team, including the Sr. ITAD Buyer, E-commerce Manager/ITAD Support, and ITAD E-commerce Listers.Build a high-performing team by recruiting, hiring, developing, and retaining top talent as the department grows.Establish clear goals, performance expectations, and accountability while fostering a culture of collaboration, continuous improvement, and operational excellence.Evaluate organizational needs and recommend changes to team structure, roles, and responsibilities to support business growth.Develop, document, and continuously improve cross-functional processes that align with ITAD Operations, Technology Support, and other departments to maximize efficiency and scalability.Digital Brand & E-Commerce StrategyLead the growth and evolution of Securis' direct-to-consumer (DTC) e-commerce business, continuously improving the Shopify platform to enhance the customer experience, increase conversions, and drive revenue.Develop and execute strategies to expand Securis' presence across online marketplaces, including Amazon, eBay, Back Market, and emerging sales channels.Optimize product listings, pricing, merchandising, and digital marketing initiatives to maximize sales performance and profitability.Strengthen the Securis digital brand by delivering a consistent, high-quality customer experience that builds trust, encourages repeat business, and supports long-term growth.Evaluate new technologies, platforms, and market opportunities that expand Securis' online reach and competitive position.Pricing & ProfitabilityDevelop pricing strategies and decision frameworks that maximize the value of inbound IT assets across retail, e-commerce, wholesale, and broker channels.Determine the most profitable sales channel for each asset by balancing gross margin, inventory velocity, and market demand.Review and approve high-value purchases and sales to ensure transactions meet profitability objectives.Monitor secondary-market trends and adjust purchasing strategies, pricing, and inventory allocation to remain competitive and maximize returns.Analyze market conditions, product demand, and pricing data to support informed buying and selling decisions.Business DevelopmentDevelop and execute sourcing strategies that drive the acquisition of high-value IT assets aligned with market demand and company objectives.Partner with the Sr. ITAD Buyer to identify high-demand asset categories and implement targeted sourcing initiatives through enterprise clients, brokers, and strategic partners.Build and strengthen relationships with key suppliers, wholesale buyers, brokers, and strategic vendors to expand sourcing opportunities and increase sales.Identify and develop new business opportunities that support long-term revenue growth and expand Securis' market presence.Lead negotiations and oversee high-value purchasing and sales opportunities to maximize profitability and strengthen strategic partnerships. What You'll Bring: Required Qualifications7-10+ years of progressive leadership experience in IT Asset Disposition (ITAD), e-commerce, IT hardware sales, secondary market electronics, or a related industry.Proven success leading and growing e-commerce operations, including direct-to-consumer (DTC) websites and online marketplaces.Strong understanding of IT hardware valuation, secondary markets, wholesale distribution, and multi-channel sales strategies.Demonstrated experience leading, developing, and growing high-performing sales, purchasing, or e-commerce teams.Experience creating and implementing business strategies that drive revenue growth, improve profitability, and increase operational efficiency.Strong financial and analytical skills with the ability to make data-driven decisions regarding purchasing, pricing, inventory, and sales.Excellent communication, negotiation, and relationship-building skills with customers, suppliers, and strategic partners.Preferred QualificationsExperience with Shopify or Shopify Plus.Experience selling through Amazon, eBay, Back Market, or other online marketplaces.Experience working within the Entrepreneurial Operating System (EOS/Traction).Bachelor's degree in Business, Marketing, Supply Chain, Finance, or a related field. Join Us: If you're a strategic leader with a passion for building high-performing teams, growing e-commerce and sales operations, and maximizing the value of IT assets, Securis offers the opportunity to make a lasting impact. Join us as we continue to build a best-in-class ITAD organization. Learn more about our mission and how we serve our clients, employees, and communities at . PI6fedd35d0ee2-6031
08/03/2026
Full time
Position Title: Director of Technology Sales and Sourcing Location: In-person - Chantilly, VirginiaReports To: EVP of ITADEmployment Type: Full-Time, On-site Role About Securis Securis is a fast-growing, mission-driven IT Asset Disposition (ITAD) company built on a foundation of integrity, innovation, and service. Guided by Christian values, we are committed to serving our employees, clients, and partners with the same honesty, accountability, and compassion that Jesus modeled for His people. Our team is close-knit, collaborative, and driven by both high performance and meaningful purpose. As we scale toward our goal of $25 million in revenue by 2030, Securis is investing in building a best-in-class ITAD operation that maximizes asset value and drives growth in the secondary market. With increasing demand for refurbished technology and strong market tailwinds, Securis is positioned for significant expansion. We are seeking high-performing individuals who are ready to win in a competitive market, build strong networks, and drive measurable revenue impact from day one. Our Core Focus and Values: At Securis, our Core Focus is to serve employees, clients, and vendors like Jesus served His People. Our Core Values guide our work, our culture, and our success: Helps First: Put the team first. Fun: Have the right attitude and stay positive. Hungry: Have big goals and want to conquer the world. Humbly Confident: Be humble and also be confident. Work-Life Harmony: Both are important and must be in balance. Coachable: Always learning. Innovative: Question everything. Look for new ways. Benefits: We offer a competitive compensation package, including: Competitive base salary + commissionsHealth, Vision, and Dental Insurance401K 8 Paid Holidays3 Weeks Paid Time Off (PTO) Position Summary The Director of Technology Sales and Sourcing is the executive leader responsible for the entire revenue engine of the ITAD division. Reporting directly to the ITAD EVP, you will sit on the divisional leadership team and own the Asset Acquisitions & Sales function on our Accountability Chart. This role requires a highly strategic visionary who understands the full lifecycle of secondary-market IT hardware. You are the architect of our arbitrage and remarketing engine. You will dictate our sourcing strategy to buy the right equipment, and you will design our omnichannel distribution strategy to sell it through the most profitable avenues. A major focus of this role will be spearheading the strategic expansion of our direct-to-consumer (DTC) digital brand, particularly through a comprehensive evolution of our Shopify platform. You will Lead, Manage, and hold Accountable (LMA) a core team, while actively designing and building out the future organizational structure required to scale the division. What You Will Do: Departmental Leadership Lead, coach, and develop the Asset Acquisition and Sales team, including the Sr. ITAD Buyer, E-commerce Manager/ITAD Support, and ITAD E-commerce Listers.Build a high-performing team by recruiting, hiring, developing, and retaining top talent as the department grows.Establish clear goals, performance expectations, and accountability while fostering a culture of collaboration, continuous improvement, and operational excellence.Evaluate organizational needs and recommend changes to team structure, roles, and responsibilities to support business growth.Develop, document, and continuously improve cross-functional processes that align with ITAD Operations, Technology Support, and other departments to maximize efficiency and scalability.Digital Brand & E-Commerce StrategyLead the growth and evolution of Securis' direct-to-consumer (DTC) e-commerce business, continuously improving the Shopify platform to enhance the customer experience, increase conversions, and drive revenue.Develop and execute strategies to expand Securis' presence across online marketplaces, including Amazon, eBay, Back Market, and emerging sales channels.Optimize product listings, pricing, merchandising, and digital marketing initiatives to maximize sales performance and profitability.Strengthen the Securis digital brand by delivering a consistent, high-quality customer experience that builds trust, encourages repeat business, and supports long-term growth.Evaluate new technologies, platforms, and market opportunities that expand Securis' online reach and competitive position.Pricing & ProfitabilityDevelop pricing strategies and decision frameworks that maximize the value of inbound IT assets across retail, e-commerce, wholesale, and broker channels.Determine the most profitable sales channel for each asset by balancing gross margin, inventory velocity, and market demand.Review and approve high-value purchases and sales to ensure transactions meet profitability objectives.Monitor secondary-market trends and adjust purchasing strategies, pricing, and inventory allocation to remain competitive and maximize returns.Analyze market conditions, product demand, and pricing data to support informed buying and selling decisions.Business DevelopmentDevelop and execute sourcing strategies that drive the acquisition of high-value IT assets aligned with market demand and company objectives.Partner with the Sr. ITAD Buyer to identify high-demand asset categories and implement targeted sourcing initiatives through enterprise clients, brokers, and strategic partners.Build and strengthen relationships with key suppliers, wholesale buyers, brokers, and strategic vendors to expand sourcing opportunities and increase sales.Identify and develop new business opportunities that support long-term revenue growth and expand Securis' market presence.Lead negotiations and oversee high-value purchasing and sales opportunities to maximize profitability and strengthen strategic partnerships. What You'll Bring: Required Qualifications7-10+ years of progressive leadership experience in IT Asset Disposition (ITAD), e-commerce, IT hardware sales, secondary market electronics, or a related industry.Proven success leading and growing e-commerce operations, including direct-to-consumer (DTC) websites and online marketplaces.Strong understanding of IT hardware valuation, secondary markets, wholesale distribution, and multi-channel sales strategies.Demonstrated experience leading, developing, and growing high-performing sales, purchasing, or e-commerce teams.Experience creating and implementing business strategies that drive revenue growth, improve profitability, and increase operational efficiency.Strong financial and analytical skills with the ability to make data-driven decisions regarding purchasing, pricing, inventory, and sales.Excellent communication, negotiation, and relationship-building skills with customers, suppliers, and strategic partners.Preferred QualificationsExperience with Shopify or Shopify Plus.Experience selling through Amazon, eBay, Back Market, or other online marketplaces.Experience working within the Entrepreneurial Operating System (EOS/Traction).Bachelor's degree in Business, Marketing, Supply Chain, Finance, or a related field. Join Us: If you're a strategic leader with a passion for building high-performing teams, growing e-commerce and sales operations, and maximizing the value of IT assets, Securis offers the opportunity to make a lasting impact. Join us as we continue to build a best-in-class ITAD organization. Learn more about our mission and how we serve our clients, employees, and communities at . PI6fedd35d0ee2-6031
Product and Implementation Specialist- Fintech Services At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-80,000 Position Summary Reporting to the Client Success Manager FinTech Services, the Product Implementation Associate FinTech Services supports partner success, relationship management, operational coordination, and reporting across Midland States Banks Banking-as-a-Service (BaaS) and FinTech partner portfolio. This role assists with partner onboarding, ongoing partner support, issue tracking, meeting preparation, and internal coordination to help ensure fintech partners are successful while operating safely, compliantly, and in alignment with bank standards. This highly collaborative role works closely with the Client Success Manager and internal teamsincluding Product, Compliance, Risk, Information Security, Credit, Technology, and Operationsto support partner communications, maintain partner documentation, track deliverables, gather reporting inputs, and help strengthen the overall FinTech Services operating model. The Client Success Associate serves as a key support resource for partner experience, internal follow-through, and scalable program execution. Primary Accountabilities Provide support and promote Midland States Bank Core Vision and Value. Work alongside the Client Success Manager FinTech Services, FinTech Services team and internal partners in supporting relationships with existing and prospective fintech partners. Support day-to-day coordination with assigned fintech partners, including meeting follow-up, open item tracking, status updates, and internal routing of partner requests. Assist with fintech onboarding transitions by tracking deliverables, coordinating information requests, maintaining readiness checklists, and supporting cross-functional project meetings. Monitor partner requests, operational issues, escalations, and follow-up items to help ensure timely communication and resolution. Develop, maintain, and update partner trackers, reporting materials, pipeline records, due diligence logs, and partner health summaries. Partner with Compliance, Risk Management, Information Security, Credit, Technology, and Operations to support ongoing due diligence, monitoring, and change-management activities. Maintain accurate partner files, including onboarding status, key contacts, product scope, open deliverables, approvals, and readiness milestones. Conduct industry, market, and partner research to support pipeline reviews, partner analysis, and ongoing relationship management. Identify opportunities to improve partner experience, internal workflows, reporting consistency, and cross-functional collaboration. Assist with technical product ownership activities for FinTech Services platforms, integrations, workflows, and partner-facing capabilities. Assist with the collection, organization, and analysis of data used to support partner performance reviews, executive reporting, risk monitoring, transactional processing and operational decision-making. Support the enhancement of standardized partner playbooks, workflows, reporting templates, meeting materials, and communication tools. Collaborate with internal teams to coordinate partner-driven initiatives, testing cycles, releases, operational readiness activities, and post-launch support. Coordinate with Technology and data teams to troubleshoot system issues, investigate data exceptions, and communicate findings to internal and external stakeholders. Help document decisions, approvals, dependencies, risks, and next steps to promote clarity and shared accountability across internal and external stakeholders. Maintain compliance with all applicable regulations, including Bank Secrecy Act (BSA) requirements. Other duties as assigned. Position Qualifications Education/Experience: Bachelor of Science in Computer Science, Marketing, Finance, Business Administration, or similar required. 2+ years of experience in fintech, BaaS, digital banking, product, operations, client success, project coordination, or financial services roles. Experience supporting client, vendor, fintech, or partner relationships in a regulated or operationally complex environment preferred. Strong organizational and project coordination skills, including the ability to track open items, deadlines, deliverables, dependencies, and follow-up actions. Demonstrated ability to prepare clear meeting notes, status updates, reporting materials, and executive-ready summaries. Basic understanding of fintech operating models, BaaS partnerships, deposit products, payments, or third-party risk considerations preferred. Experience working cross-functionally with technology, compliance, risk, operations, product, or client-facing teams. Ability to analyze information, identify trends or issues, and escalate items appropriately. Strong written and verbal communication skills with the ability to communicate clearly across different teams and levels of the organization. Ability to manage multiple priorities in a fast-paced, evolving environment. Demonstrated experience in helping translate business needs, partner requests, or functional asks into clear internal action items. Demonstrated experience and understanding of prioritization of work. Adaptable, juggling multiple and sometimes changing priorities. Comfortable learning new systems, tools, reporting processes, and fintech operating models. Ability to think creatively and recognize and encourage creativity in others. Self-motivated with the aptitude to work independently with minimal supervision. Capable of communicating appropriate level of process and technical detail across different organizations and hierarchies. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIbe-1421
08/01/2026
Full time
Product and Implementation Specialist- Fintech Services At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-80,000 Position Summary Reporting to the Client Success Manager FinTech Services, the Product Implementation Associate FinTech Services supports partner success, relationship management, operational coordination, and reporting across Midland States Banks Banking-as-a-Service (BaaS) and FinTech partner portfolio. This role assists with partner onboarding, ongoing partner support, issue tracking, meeting preparation, and internal coordination to help ensure fintech partners are successful while operating safely, compliantly, and in alignment with bank standards. This highly collaborative role works closely with the Client Success Manager and internal teamsincluding Product, Compliance, Risk, Information Security, Credit, Technology, and Operationsto support partner communications, maintain partner documentation, track deliverables, gather reporting inputs, and help strengthen the overall FinTech Services operating model. The Client Success Associate serves as a key support resource for partner experience, internal follow-through, and scalable program execution. Primary Accountabilities Provide support and promote Midland States Bank Core Vision and Value. Work alongside the Client Success Manager FinTech Services, FinTech Services team and internal partners in supporting relationships with existing and prospective fintech partners. Support day-to-day coordination with assigned fintech partners, including meeting follow-up, open item tracking, status updates, and internal routing of partner requests. Assist with fintech onboarding transitions by tracking deliverables, coordinating information requests, maintaining readiness checklists, and supporting cross-functional project meetings. Monitor partner requests, operational issues, escalations, and follow-up items to help ensure timely communication and resolution. Develop, maintain, and update partner trackers, reporting materials, pipeline records, due diligence logs, and partner health summaries. Partner with Compliance, Risk Management, Information Security, Credit, Technology, and Operations to support ongoing due diligence, monitoring, and change-management activities. Maintain accurate partner files, including onboarding status, key contacts, product scope, open deliverables, approvals, and readiness milestones. Conduct industry, market, and partner research to support pipeline reviews, partner analysis, and ongoing relationship management. Identify opportunities to improve partner experience, internal workflows, reporting consistency, and cross-functional collaboration. Assist with technical product ownership activities for FinTech Services platforms, integrations, workflows, and partner-facing capabilities. Assist with the collection, organization, and analysis of data used to support partner performance reviews, executive reporting, risk monitoring, transactional processing and operational decision-making. Support the enhancement of standardized partner playbooks, workflows, reporting templates, meeting materials, and communication tools. Collaborate with internal teams to coordinate partner-driven initiatives, testing cycles, releases, operational readiness activities, and post-launch support. Coordinate with Technology and data teams to troubleshoot system issues, investigate data exceptions, and communicate findings to internal and external stakeholders. Help document decisions, approvals, dependencies, risks, and next steps to promote clarity and shared accountability across internal and external stakeholders. Maintain compliance with all applicable regulations, including Bank Secrecy Act (BSA) requirements. Other duties as assigned. Position Qualifications Education/Experience: Bachelor of Science in Computer Science, Marketing, Finance, Business Administration, or similar required. 2+ years of experience in fintech, BaaS, digital banking, product, operations, client success, project coordination, or financial services roles. Experience supporting client, vendor, fintech, or partner relationships in a regulated or operationally complex environment preferred. Strong organizational and project coordination skills, including the ability to track open items, deadlines, deliverables, dependencies, and follow-up actions. Demonstrated ability to prepare clear meeting notes, status updates, reporting materials, and executive-ready summaries. Basic understanding of fintech operating models, BaaS partnerships, deposit products, payments, or third-party risk considerations preferred. Experience working cross-functionally with technology, compliance, risk, operations, product, or client-facing teams. Ability to analyze information, identify trends or issues, and escalate items appropriately. Strong written and verbal communication skills with the ability to communicate clearly across different teams and levels of the organization. Ability to manage multiple priorities in a fast-paced, evolving environment. Demonstrated experience in helping translate business needs, partner requests, or functional asks into clear internal action items. Demonstrated experience and understanding of prioritization of work. Adaptable, juggling multiple and sometimes changing priorities. Comfortable learning new systems, tools, reporting processes, and fintech operating models. Ability to think creatively and recognize and encourage creativity in others. Self-motivated with the aptitude to work independently with minimal supervision. Capable of communicating appropriate level of process and technical detail across different organizations and hierarchies. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIbe-1421