Rochester Precision Optics LLC
West Henrietta, New York
Title Systems Administrator Department Information Technology (IT) Reports to Information Technology Manager SEE YOUR CAREER THROUGH A NEW LENS WITH RPO! RPO is a global leader in precision optics, optical components, and optical assemblies. We specialize in a full spectrum of products & services including - Design and Engineering, Systems Integration, Lens Assembly, Visible and Infrared Components, Glass and Plastic Molded Aspheres, and Thin Film Coating. As one of the fastest growing companies in Rochester, RPO offers exciting career paths and work on market-leading programs. See below one of many career opportunities to join the RPO team! Position Overview Rochester Precision Optics LLC. (RPO) is seeking an experienced Systems Administrator to support the day-to-day operation, stability, and continuous improvement of our enterprise infrastructure supporting approximately 300 users across both corporate and manufacturing operations. Our environment relies on someone who can confidently administer Windows Server, Active Directory, virtualization, and Microsoft 365 while also supporting the network infrastructure that connects it all. The ideal candidate has a strong systems administration foundation with hands-on experience supporting enterprise networking, including switches, firewalls, VLANs, VPNs, and wireless technologies. Working closely with the IT Manager, you'll play a key role in maintaining a secure, reliable, and high-performing IT environment while contributing to infrastructure modernization, cybersecurity initiatives, and strategic technology projects. This is an opportunity for someone who enjoys solving complex infrastructure challenges, takes ownership of their work, and wants to make a measurable impact across the organization. Key Responsibilities: Systems Administration & Infrastructure Management Administer and maintain Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and core Microsoft infrastructure services. Support VMware or Hyper-V virtualization environments, server resources, storage systems, and enterprise backup solutions. Perform system maintenance including patching, upgrades, configuration changes, and troubleshooting. Support Microsoft 365 services including Exchange Online, Teams, and Entra ID. Maintain infrastructure documentation, system standards, and technical procedures. Network Infrastructure Support Support enterprise network infrastructure including switches, firewalls, VPNs, and wireless networks. Troubleshoot VLANs, routing, subnetting, network connectivity, and security controls. Assist with network upgrades, infrastructure expansion projects, and technology improvements. Support network-connected systems including VoIP, security systems, and other enterprise technologies. Security & Operational Support Assist with infrastructure security initiatives, including system hardening, vulnerability remediation, and cybersecurity best practices. Assist with compliance initiatives related to NIST 800-171 and CMMC 2.0. Serve as a Tier II/Tier III escalation resource for complex systems and infrastructure issues. Partner with the IT Manager on infrastructure projects, technology improvements, and long-term planning. Knowledge, Skills, and Abilities: Bachelor's degree in information technology, Computer Science, or a related field preferred, or equivalent combination of education and hands-on experience. 4+ years of experience supporting enterprise IT infrastructure in a Systems Administrator, Infrastructure Administrator, Network Administrator, or similar role. Strong experience administering Windows Server environments, Active Directory, Group Policy, DNS, and DHCP. Experience supporting Microsoft 365 environments, including Exchange Online, Teams, and Entra ID. Experience supporting virtualization platforms such as VMware or Hyper-V. Experience administering and troubleshooting enterprise network infrastructure, including switches, VLANs, firewalls, VPNs, and wireless technologies. Experience supporting enterprise backup solutions, such as Veeam, and disaster recovery. Familiarity with endpoint management, software deployment, and security tools. Strong troubleshooting and problem-solving skills with the ability to independently diagnose and resolve complex technical issues. Ability to effectively communicate technical information and collaborate with both technical and non-technical teams. Preferred Qualifications Experience with cybersecurity frameworks or compliance requirements such as NIST 800-171 or CMMC. Experience with Microsoft Intune, Endpoint Central, or similar endpoint management platforms. PowerShell scripting or automation experience. Experience supporting ERP systems, SQL Server environments, or other business-critical applications. Industry certifications such as Network+, Security+, Microsoft, VMware, or Cisco certifications are a plus! Additional Requirements: Pursuant to ITAR, EAR, and other export compliance laws and regulations, applicants for this position must be U.S. Persons as defined by U.S. law, i.e., U.S. citizens, lawful permanent residents ("Green Card" holders), persons granted refugee status or asylum status in the United States, or temporary residents granted amnesty. Compensation & Benefits: Competitive compensation package linked to your experience and performance. 401(k) with company match and Tuition Reimbursement opportunities. Health, dental, vision, HSA, & life insurance. Paid time off including vacation, sick time, and 11 paid company holidays Work Requirements & Physical Demands: This is an on-site, hands-on IT role supporting both corporate office and manufacturing operations. The Systems Administrator will work in a collaborative environment where technology directly supports critical business and production processes. The role requires regular interaction with computer systems, servers, network equipment, and end-user technology across the organization. Occasional movement throughout the facility may be required to support infrastructure, troubleshoot equipment, and assist with technology deployments. Physical requirements may include: Ability to sit, stand, and work at a computer for extended periods. Ability to walk throughout office and manufacturing areas. Ability to lift, carry, and install IT equipment such as computers, monitors, networking equipment, and related hardware (typically up to 50 lbs.). Ability to work in both office and manufacturing environments while following applicable safety requirements. Occasional after-hours support may be required for scheduled maintenance, upgrades, or critical infrastructure issues. Disclaimer: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Rochester Precision Optics is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA/Race/Gender/Disability/Veteran In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete This is a full-time, on-site position based at our West Henrietta, NY facility. The standard work schedule is Monday through Friday, 7:00 AM to 3:30 PM. Participation in an occasional rotating on-call schedule is required to provide after-hours support for critical infrastructure issues, planned maintenance, and emergency response as needed. Compensation details: 0 Yearly Salary PIbc2cfe6-
08/09/2026
Full time
Title Systems Administrator Department Information Technology (IT) Reports to Information Technology Manager SEE YOUR CAREER THROUGH A NEW LENS WITH RPO! RPO is a global leader in precision optics, optical components, and optical assemblies. We specialize in a full spectrum of products & services including - Design and Engineering, Systems Integration, Lens Assembly, Visible and Infrared Components, Glass and Plastic Molded Aspheres, and Thin Film Coating. As one of the fastest growing companies in Rochester, RPO offers exciting career paths and work on market-leading programs. See below one of many career opportunities to join the RPO team! Position Overview Rochester Precision Optics LLC. (RPO) is seeking an experienced Systems Administrator to support the day-to-day operation, stability, and continuous improvement of our enterprise infrastructure supporting approximately 300 users across both corporate and manufacturing operations. Our environment relies on someone who can confidently administer Windows Server, Active Directory, virtualization, and Microsoft 365 while also supporting the network infrastructure that connects it all. The ideal candidate has a strong systems administration foundation with hands-on experience supporting enterprise networking, including switches, firewalls, VLANs, VPNs, and wireless technologies. Working closely with the IT Manager, you'll play a key role in maintaining a secure, reliable, and high-performing IT environment while contributing to infrastructure modernization, cybersecurity initiatives, and strategic technology projects. This is an opportunity for someone who enjoys solving complex infrastructure challenges, takes ownership of their work, and wants to make a measurable impact across the organization. Key Responsibilities: Systems Administration & Infrastructure Management Administer and maintain Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and core Microsoft infrastructure services. Support VMware or Hyper-V virtualization environments, server resources, storage systems, and enterprise backup solutions. Perform system maintenance including patching, upgrades, configuration changes, and troubleshooting. Support Microsoft 365 services including Exchange Online, Teams, and Entra ID. Maintain infrastructure documentation, system standards, and technical procedures. Network Infrastructure Support Support enterprise network infrastructure including switches, firewalls, VPNs, and wireless networks. Troubleshoot VLANs, routing, subnetting, network connectivity, and security controls. Assist with network upgrades, infrastructure expansion projects, and technology improvements. Support network-connected systems including VoIP, security systems, and other enterprise technologies. Security & Operational Support Assist with infrastructure security initiatives, including system hardening, vulnerability remediation, and cybersecurity best practices. Assist with compliance initiatives related to NIST 800-171 and CMMC 2.0. Serve as a Tier II/Tier III escalation resource for complex systems and infrastructure issues. Partner with the IT Manager on infrastructure projects, technology improvements, and long-term planning. Knowledge, Skills, and Abilities: Bachelor's degree in information technology, Computer Science, or a related field preferred, or equivalent combination of education and hands-on experience. 4+ years of experience supporting enterprise IT infrastructure in a Systems Administrator, Infrastructure Administrator, Network Administrator, or similar role. Strong experience administering Windows Server environments, Active Directory, Group Policy, DNS, and DHCP. Experience supporting Microsoft 365 environments, including Exchange Online, Teams, and Entra ID. Experience supporting virtualization platforms such as VMware or Hyper-V. Experience administering and troubleshooting enterprise network infrastructure, including switches, VLANs, firewalls, VPNs, and wireless technologies. Experience supporting enterprise backup solutions, such as Veeam, and disaster recovery. Familiarity with endpoint management, software deployment, and security tools. Strong troubleshooting and problem-solving skills with the ability to independently diagnose and resolve complex technical issues. Ability to effectively communicate technical information and collaborate with both technical and non-technical teams. Preferred Qualifications Experience with cybersecurity frameworks or compliance requirements such as NIST 800-171 or CMMC. Experience with Microsoft Intune, Endpoint Central, or similar endpoint management platforms. PowerShell scripting or automation experience. Experience supporting ERP systems, SQL Server environments, or other business-critical applications. Industry certifications such as Network+, Security+, Microsoft, VMware, or Cisco certifications are a plus! Additional Requirements: Pursuant to ITAR, EAR, and other export compliance laws and regulations, applicants for this position must be U.S. Persons as defined by U.S. law, i.e., U.S. citizens, lawful permanent residents ("Green Card" holders), persons granted refugee status or asylum status in the United States, or temporary residents granted amnesty. Compensation & Benefits: Competitive compensation package linked to your experience and performance. 401(k) with company match and Tuition Reimbursement opportunities. Health, dental, vision, HSA, & life insurance. Paid time off including vacation, sick time, and 11 paid company holidays Work Requirements & Physical Demands: This is an on-site, hands-on IT role supporting both corporate office and manufacturing operations. The Systems Administrator will work in a collaborative environment where technology directly supports critical business and production processes. The role requires regular interaction with computer systems, servers, network equipment, and end-user technology across the organization. Occasional movement throughout the facility may be required to support infrastructure, troubleshoot equipment, and assist with technology deployments. Physical requirements may include: Ability to sit, stand, and work at a computer for extended periods. Ability to walk throughout office and manufacturing areas. Ability to lift, carry, and install IT equipment such as computers, monitors, networking equipment, and related hardware (typically up to 50 lbs.). Ability to work in both office and manufacturing environments while following applicable safety requirements. Occasional after-hours support may be required for scheduled maintenance, upgrades, or critical infrastructure issues. Disclaimer: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Rochester Precision Optics is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA/Race/Gender/Disability/Veteran In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete This is a full-time, on-site position based at our West Henrietta, NY facility. The standard work schedule is Monday through Friday, 7:00 AM to 3:30 PM. Participation in an occasional rotating on-call schedule is required to provide after-hours support for critical infrastructure issues, planned maintenance, and emergency response as needed. Compensation details: 0 Yearly Salary PIbc2cfe6-
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Site Reliability Engineer II Site Reliability Engineer II Who is Mastercard? At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results. About the Role The Payment Network Business Operations team is seeking a highly motivated and experienced Site Reliability Engineer II (SRE) to join our team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercard's global operations. As a thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor. The role of the Business Operations Site Reliability Engineer is to be the production readiness steward for Mastercard products. As Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to running our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles that include operational design, automation, capacity planning, and monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle. As part of the Business Operations team, you will: Work independently on elements of projects/processes within the Site Reliability Engineering area by applying intermediate/practical knowledge and area best practices to meet organizational standards of quality and excellence. Support the implementation and maintenance of high-availability systems to ensure operational stability. Assist in evaluating operational needs and developing technical solutions under guidance. Contribute to automation and scripting projects to streamline routine operational tasks. Troubleshoot and resolve basic to moderate system issues, escalating more complex problems as needed. Document operational procedures and shares knowledge with team members. Participate in quality checks and reviews to ensure system stability and reliability. Utilize experience and a comprehensive understanding of area processes and tools to make minor adjustments or enhancements to resolve identifiable issues. May manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within the Site Reliability Engineering area. Role qualifications: The ideal candidate will apply the following skills independently in routine and moderately complex situations, requiring occasional guidance typically only in unfamiliar or highly complex scenarios. They will demonstrate growing consistency and reliability in applying the skills. Observability - Ability to use scripting and tooling to implement observability solutions, enabling the collection, analysis, and visualization of metrics, logs, and traces to support incident detection, diagnosis, and continuous service improvement. Programming and Scripting - Ability to write and maintain code and scripts to automate tasks, build operational tools, and support monitoring, deployment, and incident response using languages such as Python, Go, Bash, or similar. Systems and Network Administration - Ability to configure, operate, and troubleshoot Linux/Unix systems and network components, applying knowledge of networking concepts, protocols, security, and system reliability. Cloud Computing and Infrastructure - Ability to design, deploy, and manage applications and infrastructure on cloud platforms (e.g., AWS, Azure, GCP), ensuring scalability, security, availability, and operational efficiency. Reliability and Scalability - Ability to design and operate systems for high availability, fault tolerance, and disaster recovery, while ensuring systems can scale to meet current and future demand DevOps Practices - Ability to apply DevOps principles and practices, including CI/CD pipelines, containerization, and orchestration, to enable faster, more reliable software delivery and operations. Troubleshooting - Capability to systematically identify, diagnose, and resolve technical issues across systems, applications, and networks, using analytical methods and tools to restore functionality, minimize disruption, and ensure stable operations. Capacity Planning and Performance Optimization - Ability to monitor resource utilization, forecast future capacity needs, and optimize system performance to support growth, scalability, and efficient infrastructure usage. IT Service Management - Ability to apply IT service management principles to incident, problem, and change management, ensuring reliable service delivery, effective incident response, and continuous service improvement aligned to business needs. Proactive Monitoring and Improvement (SRE Applications) - The ability to use application reliability signals to anticipate issues, identify risks, and drive preventative improvements that enhance application performance and availability. Specific Tool / Systems: Strong knowledge of ITSM practices, observability, and monitoring using tools such as Splunk and Dynatrace Experience operating and supporting applications on PCF and AWS platforms Proven ability to implement CI/CD pipelines using Jenkins, Bitbucket, and XLR for automated build and release management Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days . click apply for full job details
08/08/2026
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Site Reliability Engineer II Site Reliability Engineer II Who is Mastercard? At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results. About the Role The Payment Network Business Operations team is seeking a highly motivated and experienced Site Reliability Engineer II (SRE) to join our team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercard's global operations. As a thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor. The role of the Business Operations Site Reliability Engineer is to be the production readiness steward for Mastercard products. As Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to running our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles that include operational design, automation, capacity planning, and monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle. As part of the Business Operations team, you will: Work independently on elements of projects/processes within the Site Reliability Engineering area by applying intermediate/practical knowledge and area best practices to meet organizational standards of quality and excellence. Support the implementation and maintenance of high-availability systems to ensure operational stability. Assist in evaluating operational needs and developing technical solutions under guidance. Contribute to automation and scripting projects to streamline routine operational tasks. Troubleshoot and resolve basic to moderate system issues, escalating more complex problems as needed. Document operational procedures and shares knowledge with team members. Participate in quality checks and reviews to ensure system stability and reliability. Utilize experience and a comprehensive understanding of area processes and tools to make minor adjustments or enhancements to resolve identifiable issues. May manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within the Site Reliability Engineering area. Role qualifications: The ideal candidate will apply the following skills independently in routine and moderately complex situations, requiring occasional guidance typically only in unfamiliar or highly complex scenarios. They will demonstrate growing consistency and reliability in applying the skills. Observability - Ability to use scripting and tooling to implement observability solutions, enabling the collection, analysis, and visualization of metrics, logs, and traces to support incident detection, diagnosis, and continuous service improvement. Programming and Scripting - Ability to write and maintain code and scripts to automate tasks, build operational tools, and support monitoring, deployment, and incident response using languages such as Python, Go, Bash, or similar. Systems and Network Administration - Ability to configure, operate, and troubleshoot Linux/Unix systems and network components, applying knowledge of networking concepts, protocols, security, and system reliability. Cloud Computing and Infrastructure - Ability to design, deploy, and manage applications and infrastructure on cloud platforms (e.g., AWS, Azure, GCP), ensuring scalability, security, availability, and operational efficiency. Reliability and Scalability - Ability to design and operate systems for high availability, fault tolerance, and disaster recovery, while ensuring systems can scale to meet current and future demand DevOps Practices - Ability to apply DevOps principles and practices, including CI/CD pipelines, containerization, and orchestration, to enable faster, more reliable software delivery and operations. Troubleshooting - Capability to systematically identify, diagnose, and resolve technical issues across systems, applications, and networks, using analytical methods and tools to restore functionality, minimize disruption, and ensure stable operations. Capacity Planning and Performance Optimization - Ability to monitor resource utilization, forecast future capacity needs, and optimize system performance to support growth, scalability, and efficient infrastructure usage. IT Service Management - Ability to apply IT service management principles to incident, problem, and change management, ensuring reliable service delivery, effective incident response, and continuous service improvement aligned to business needs. Proactive Monitoring and Improvement (SRE Applications) - The ability to use application reliability signals to anticipate issues, identify risks, and drive preventative improvements that enhance application performance and availability. Specific Tool / Systems: Strong knowledge of ITSM practices, observability, and monitoring using tools such as Splunk and Dynatrace Experience operating and supporting applications on PCF and AWS platforms Proven ability to implement CI/CD pipelines using Jenkins, Bitbucket, and XLR for automated build and release management Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days . click apply for full job details
Tencarva Machinery Company
Greensboro, North Carolina
Partner with Sales Engineers to develop pump system solutions for industrial and municipal fluid handling applications, translating customer needs into equipment selections, quotations, and proposal packages that balance technical requirements with commercial viability. The pumps and related equipment supported by this position are used in manufacturing facilities, process systems, and municipal infrastructure - not as components within vehicles, engines, or heavy equipment. Support projects through submittals, order review, and execution to help ensure the equipment delivered meets customer requirements and application specifications. Evaluate system conditions and performance, select pumps and supporting equipment, and collaborate with Sales Engineers, customers, vendors, and internal teams throughout the project lifecycle. This position is NOT eligible for sponsorship (or transfer of sponsorship) at this time or in the future. Applicants must be authorized to work for ANY employer in the U.S. What You'll Be Responsible For Review customer requirements, specifications, drawings, and application data Perform pump sizing, selection, and system configuration for industrial and municipal applications Select supporting equipment and accessories based on application requirements Prepare quotations, bills of material, and technical proposal packages Develop schematics, layouts, and supporting documentation as needed Review contract scope and specifications for compliance, documentation, calculations, and testing requirements Support submittal development and technical review after award Stay engaged after award to help ensure the equipment package and final deliverables remain aligned with the application and specifications Work with vendors, purchasing, production, service, and sales to keep projects aligned and moving Maintain accurate records of quotes, opportunities, projects, and correspondence Develop and maintain expertise across assigned product lines, software tools, and pump applications About Tencarva: Founded in 1978, with roots dating back to 1926, Tencarva is a distributor, engineering and design partner, and authorized repair center within the process equipment/flow control market. With 38 locations across 16 states, we provide end-to-end, whole-system solutions for over 60,000 active customers across the industrial and municipal water/wastewater segments. Our service offerings include system analysis and design, applications engineering, custom fabrication of equipment packages, automation and controls, equipment repair, and thermal hard coatings. Why Tencarva Annual Incentive Ownership Opportunities Profit Sharing via 401(k) Earn up to 120 hours (3 weeks) of PTO per year - plus 10 paid holidays Tencarva is one of the largest and most respected pump distributors in the United States. Stable, growing company with strong financial performance and no history of layoffs. Opportunity to work on complex industrial and municipal pump applications Broad exposure to engineered systems, pump packages, and a variety of product lines Collaborative environment with experienced Sales Engineers and technical teams Insurance benefits include medical, dental, vision, disability, and life What We're Looking For 3+ years of Applications Engineering or related pump industry experience required Bachelor's degree in Mechanical Engineering or a related engineering or technical discipline required Pump OEM or industrial pump distributor experience preferred Understanding of pump hydraulics, pump construction, and system applications Ability to interpret specifications, contracts, P&IDs, drawings, and technical submittal requirements Experience working with ERP systems, quotation tools, or order management systems preferred Experience with CAD, SolidWorks, or similar design tools preferred Ability to develop technically accurate proposals and bills of material Strong communication skills and sound engineering judgment Comfortable working through both pre-award and post-award phases of a project Relevant Experience / Key Skills Applications engineering, pump sizing and selection, hydraulic calculations, system curves, total dynamic head, NPSH, head loss, pump performance evaluation, centrifugal pumps, vertical turbine pumps, submersible pumps, positive displacement pumps, pump systems, pump stations, lift stations, municipal water and wastewater, industrial process systems, force mains, wet wells, piping systems, valves and accessories, equipment packages, rotating equipment, technical proposals, quotations, cost estimating, bills of material, equipment schedules, technical specifications, contract document review, P&IDs, drawings, schematics, submittals, shop drawings, RFIs, vendor data review, scope review, order review, procurement support, project coordination, specification compliance, testing requirements, factory acceptance testing, startup and commissioning support, O&M documentation, CAD, AutoCAD, SolidWorks, ERP systems, order management systems The duties, responsibilities, and activities described above are not exhaustive and may be subject to change. Additionally, please note that the job title for this posting is designed to be descriptive and may not reflect the official title used internally for job classification purposes. Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. PI72fc31889ae0-4645
08/08/2026
Full time
Partner with Sales Engineers to develop pump system solutions for industrial and municipal fluid handling applications, translating customer needs into equipment selections, quotations, and proposal packages that balance technical requirements with commercial viability. The pumps and related equipment supported by this position are used in manufacturing facilities, process systems, and municipal infrastructure - not as components within vehicles, engines, or heavy equipment. Support projects through submittals, order review, and execution to help ensure the equipment delivered meets customer requirements and application specifications. Evaluate system conditions and performance, select pumps and supporting equipment, and collaborate with Sales Engineers, customers, vendors, and internal teams throughout the project lifecycle. This position is NOT eligible for sponsorship (or transfer of sponsorship) at this time or in the future. Applicants must be authorized to work for ANY employer in the U.S. What You'll Be Responsible For Review customer requirements, specifications, drawings, and application data Perform pump sizing, selection, and system configuration for industrial and municipal applications Select supporting equipment and accessories based on application requirements Prepare quotations, bills of material, and technical proposal packages Develop schematics, layouts, and supporting documentation as needed Review contract scope and specifications for compliance, documentation, calculations, and testing requirements Support submittal development and technical review after award Stay engaged after award to help ensure the equipment package and final deliverables remain aligned with the application and specifications Work with vendors, purchasing, production, service, and sales to keep projects aligned and moving Maintain accurate records of quotes, opportunities, projects, and correspondence Develop and maintain expertise across assigned product lines, software tools, and pump applications About Tencarva: Founded in 1978, with roots dating back to 1926, Tencarva is a distributor, engineering and design partner, and authorized repair center within the process equipment/flow control market. With 38 locations across 16 states, we provide end-to-end, whole-system solutions for over 60,000 active customers across the industrial and municipal water/wastewater segments. Our service offerings include system analysis and design, applications engineering, custom fabrication of equipment packages, automation and controls, equipment repair, and thermal hard coatings. Why Tencarva Annual Incentive Ownership Opportunities Profit Sharing via 401(k) Earn up to 120 hours (3 weeks) of PTO per year - plus 10 paid holidays Tencarva is one of the largest and most respected pump distributors in the United States. Stable, growing company with strong financial performance and no history of layoffs. Opportunity to work on complex industrial and municipal pump applications Broad exposure to engineered systems, pump packages, and a variety of product lines Collaborative environment with experienced Sales Engineers and technical teams Insurance benefits include medical, dental, vision, disability, and life What We're Looking For 3+ years of Applications Engineering or related pump industry experience required Bachelor's degree in Mechanical Engineering or a related engineering or technical discipline required Pump OEM or industrial pump distributor experience preferred Understanding of pump hydraulics, pump construction, and system applications Ability to interpret specifications, contracts, P&IDs, drawings, and technical submittal requirements Experience working with ERP systems, quotation tools, or order management systems preferred Experience with CAD, SolidWorks, or similar design tools preferred Ability to develop technically accurate proposals and bills of material Strong communication skills and sound engineering judgment Comfortable working through both pre-award and post-award phases of a project Relevant Experience / Key Skills Applications engineering, pump sizing and selection, hydraulic calculations, system curves, total dynamic head, NPSH, head loss, pump performance evaluation, centrifugal pumps, vertical turbine pumps, submersible pumps, positive displacement pumps, pump systems, pump stations, lift stations, municipal water and wastewater, industrial process systems, force mains, wet wells, piping systems, valves and accessories, equipment packages, rotating equipment, technical proposals, quotations, cost estimating, bills of material, equipment schedules, technical specifications, contract document review, P&IDs, drawings, schematics, submittals, shop drawings, RFIs, vendor data review, scope review, order review, procurement support, project coordination, specification compliance, testing requirements, factory acceptance testing, startup and commissioning support, O&M documentation, CAD, AutoCAD, SolidWorks, ERP systems, order management systems The duties, responsibilities, and activities described above are not exhaustive and may be subject to change. Additionally, please note that the job title for this posting is designed to be descriptive and may not reflect the official title used internally for job classification purposes. Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. PI72fc31889ae0-4645
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience. This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require. Key Responsibilities Provide Tier 1 technical support for: Desktops, laptops, printers, and peripheral devices Network connectivity and access issues User accounts Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred) Install, configure, and troubleshoot: Core software applications Hardware components Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC) Clearly communicate technical concepts to non-technical users Monitor ticket queues, prioritize workloads, and meet established SLAs Escalate unresolved issues to Tiers 2 or 3 when necessary Proactively communicate status updates and follow through to resolution Required Skills: Strong customer service and interpersonal skills Excellent verbal and written communication abilities Active listening and analytical troubleshooting skills High level of ownership and accountability Ability to multitask in a high-volume support environment Understanding of Incident, Problem, and Change Management processes Required Experience 2+ years of experience at an enterprise level: Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft Windows 11 Microsoft Office 365 SharePoint Working knowledge of: TCP/IP, DHCP, and DNS PC hardware, printers, and peripherals Experience using enterprise ticketing systems (ServiceNow preferred) Preferred Qualifications Experience with one or more of the following: Windows Operating Systems Microsoft Remote Desktop Services VPN technologies BeyondTrust Remote Support Familiarity with enterprise infrastructure and end-user computing environments Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. Education & Certifications High school diploma or equivalent (required) Bachelor's degree (preferred) Preferred certifications: HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
08/08/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience. This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require. Key Responsibilities Provide Tier 1 technical support for: Desktops, laptops, printers, and peripheral devices Network connectivity and access issues User accounts Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred) Install, configure, and troubleshoot: Core software applications Hardware components Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC) Clearly communicate technical concepts to non-technical users Monitor ticket queues, prioritize workloads, and meet established SLAs Escalate unresolved issues to Tiers 2 or 3 when necessary Proactively communicate status updates and follow through to resolution Required Skills: Strong customer service and interpersonal skills Excellent verbal and written communication abilities Active listening and analytical troubleshooting skills High level of ownership and accountability Ability to multitask in a high-volume support environment Understanding of Incident, Problem, and Change Management processes Required Experience 2+ years of experience at an enterprise level: Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft Windows 11 Microsoft Office 365 SharePoint Working knowledge of: TCP/IP, DHCP, and DNS PC hardware, printers, and peripherals Experience using enterprise ticketing systems (ServiceNow preferred) Preferred Qualifications Experience with one or more of the following: Windows Operating Systems Microsoft Remote Desktop Services VPN technologies BeyondTrust Remote Support Familiarity with enterprise infrastructure and end-user computing environments Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. Education & Certifications High school diploma or equivalent (required) Bachelor's degree (preferred) Preferred certifications: HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Tencarva Machinery Company
Greensboro, North Carolina
Partner with Sales Engineers to develop pump system solutions for industrial and municipal fluid handling applications, translating customer needs into equipment selections, quotations, and proposal packages that balance technical requirements with commercial viability. The pumps and related equipment supported by this position are used in manufacturing facilities, process systems, and municipal infrastructure - not as components within vehicles, engines, or heavy equipment. Support projects through submittals, order review, and execution to help ensure the equipment delivered meets customer requirements and application specifications. Evaluate system conditions and performance, select pumps and supporting equipment, and collaborate with Sales Engineers, customers, vendors, and internal teams throughout the project lifecycle. This position is NOT eligible for sponsorship (or transfer of sponsorship) at this time or in the future. Applicants must be authorized to work for ANY employer in the U.S. What You'll Be Responsible For Review customer requirements, specifications, drawings, and application data Perform pump sizing, selection, and system configuration for industrial and municipal applications Select supporting equipment and accessories based on application requirements Prepare quotations, bills of material, and technical proposal packages Develop schematics, layouts, and supporting documentation as needed Review contract scope and specifications for compliance, documentation, calculations, and testing requirements Support submittal development and technical review after award Stay engaged after award to help ensure the equipment package and final deliverables remain aligned with the application and specifications Work with vendors, purchasing, production, service, and sales to keep projects aligned and moving Maintain accurate records of quotes, opportunities, projects, and correspondence Develop and maintain expertise across assigned product lines, software tools, and pump applications About Tencarva: Founded in 1978, with roots dating back to 1926, Tencarva is a distributor, engineering and design partner, and authorized repair center within the process equipment/flow control market. With 38 locations across 16 states, we provide end-to-end, whole-system solutions for over 60,000 active customers across the industrial and municipal water/wastewater segments. Our service offerings include system analysis and design, applications engineering, custom fabrication of equipment packages, automation and controls, equipment repair, and thermal hard coatings. Why Tencarva Annual Incentive Ownership Opportunities Profit Sharing via 401(k) Earn up to 120 hours (3 weeks) of PTO per year - plus 10 paid holidays Tencarva is one of the largest and most respected pump distributors in the United States. Stable, growing company with strong financial performance and no history of layoffs. Opportunity to work on complex industrial and municipal pump applications Broad exposure to engineered systems, pump packages, and a variety of product lines Collaborative environment with experienced Sales Engineers and technical teams Insurance benefits include medical, dental, vision, disability, and life What We're Looking For 3+ years of Applications Engineering or related pump industry experience required Bachelor's degree in Mechanical Engineering or a related engineering or technical discipline required Pump OEM or industrial pump distributor experience preferred Understanding of pump hydraulics, pump construction, and system applications Ability to interpret specifications, contracts, P&IDs, drawings, and technical submittal requirements Experience working with ERP systems, quotation tools, or order management systems preferred Experience with CAD, SolidWorks, or similar design tools preferred Ability to develop technically accurate proposals and bills of material Strong communication skills and sound engineering judgment Comfortable working through both pre-award and post-award phases of a project Relevant Experience / Key Skills Applications engineering, pump sizing and selection, hydraulic calculations, system curves, total dynamic head, NPSH, head loss, pump performance evaluation, centrifugal pumps, vertical turbine pumps, submersible pumps, positive displacement pumps, pump systems, pump stations, lift stations, municipal water and wastewater, industrial process systems, force mains, wet wells, piping systems, valves and accessories, equipment packages, rotating equipment, technical proposals, quotations, cost estimating, bills of material, equipment schedules, technical specifications, contract document review, P&IDs, drawings, schematics, submittals, shop drawings, RFIs, vendor data review, scope review, order review, procurement support, project coordination, specification compliance, testing requirements, factory acceptance testing, startup and commissioning support, O&M documentation, CAD, AutoCAD, SolidWorks, ERP systems, order management systems The duties, responsibilities, and activities described above are not exhaustive and may be subject to change. Additionally, please note that the job title for this posting is designed to be descriptive and may not reflect the official title used internally for job classification purposes. Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. PI18f6b38a13a8-4645
08/08/2026
Full time
Partner with Sales Engineers to develop pump system solutions for industrial and municipal fluid handling applications, translating customer needs into equipment selections, quotations, and proposal packages that balance technical requirements with commercial viability. The pumps and related equipment supported by this position are used in manufacturing facilities, process systems, and municipal infrastructure - not as components within vehicles, engines, or heavy equipment. Support projects through submittals, order review, and execution to help ensure the equipment delivered meets customer requirements and application specifications. Evaluate system conditions and performance, select pumps and supporting equipment, and collaborate with Sales Engineers, customers, vendors, and internal teams throughout the project lifecycle. This position is NOT eligible for sponsorship (or transfer of sponsorship) at this time or in the future. Applicants must be authorized to work for ANY employer in the U.S. What You'll Be Responsible For Review customer requirements, specifications, drawings, and application data Perform pump sizing, selection, and system configuration for industrial and municipal applications Select supporting equipment and accessories based on application requirements Prepare quotations, bills of material, and technical proposal packages Develop schematics, layouts, and supporting documentation as needed Review contract scope and specifications for compliance, documentation, calculations, and testing requirements Support submittal development and technical review after award Stay engaged after award to help ensure the equipment package and final deliverables remain aligned with the application and specifications Work with vendors, purchasing, production, service, and sales to keep projects aligned and moving Maintain accurate records of quotes, opportunities, projects, and correspondence Develop and maintain expertise across assigned product lines, software tools, and pump applications About Tencarva: Founded in 1978, with roots dating back to 1926, Tencarva is a distributor, engineering and design partner, and authorized repair center within the process equipment/flow control market. With 38 locations across 16 states, we provide end-to-end, whole-system solutions for over 60,000 active customers across the industrial and municipal water/wastewater segments. Our service offerings include system analysis and design, applications engineering, custom fabrication of equipment packages, automation and controls, equipment repair, and thermal hard coatings. Why Tencarva Annual Incentive Ownership Opportunities Profit Sharing via 401(k) Earn up to 120 hours (3 weeks) of PTO per year - plus 10 paid holidays Tencarva is one of the largest and most respected pump distributors in the United States. Stable, growing company with strong financial performance and no history of layoffs. Opportunity to work on complex industrial and municipal pump applications Broad exposure to engineered systems, pump packages, and a variety of product lines Collaborative environment with experienced Sales Engineers and technical teams Insurance benefits include medical, dental, vision, disability, and life What We're Looking For 3+ years of Applications Engineering or related pump industry experience required Bachelor's degree in Mechanical Engineering or a related engineering or technical discipline required Pump OEM or industrial pump distributor experience preferred Understanding of pump hydraulics, pump construction, and system applications Ability to interpret specifications, contracts, P&IDs, drawings, and technical submittal requirements Experience working with ERP systems, quotation tools, or order management systems preferred Experience with CAD, SolidWorks, or similar design tools preferred Ability to develop technically accurate proposals and bills of material Strong communication skills and sound engineering judgment Comfortable working through both pre-award and post-award phases of a project Relevant Experience / Key Skills Applications engineering, pump sizing and selection, hydraulic calculations, system curves, total dynamic head, NPSH, head loss, pump performance evaluation, centrifugal pumps, vertical turbine pumps, submersible pumps, positive displacement pumps, pump systems, pump stations, lift stations, municipal water and wastewater, industrial process systems, force mains, wet wells, piping systems, valves and accessories, equipment packages, rotating equipment, technical proposals, quotations, cost estimating, bills of material, equipment schedules, technical specifications, contract document review, P&IDs, drawings, schematics, submittals, shop drawings, RFIs, vendor data review, scope review, order review, procurement support, project coordination, specification compliance, testing requirements, factory acceptance testing, startup and commissioning support, O&M documentation, CAD, AutoCAD, SolidWorks, ERP systems, order management systems The duties, responsibilities, and activities described above are not exhaustive and may be subject to change. Additionally, please note that the job title for this posting is designed to be descriptive and may not reflect the official title used internally for job classification purposes. Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. PI18f6b38a13a8-4645
Agency Support Analyst To provide Level I technical support in a call center environment for up to 2,400 end-users. To provide proactive communication to all appropriate parties regarding online production system issues and outages. To provide problem analysis, resolution and coordination services to customers who require assistance in solving day-to-day operating problems related to specific application software systems, generic use utility software, personal computers and related equipment; network access; production batch output; and technical operating procedures. To recognize, analyze, and report ongoing problem trends and document solutions in a service desk tracking system. Provide end-user problem support by giving immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures. Analyze and independently resolve 75 percent of assigned problems on initial end-user contact. Request assistance of senior analyst or Level II support if unable to determine immediate resolution. Assign unresolved complex problems to Level II technical support or other support personnel as appropriate. Dispatch unresolved network problems to appropriate vendors. Follow up on all open problems to assure timely response to the end-user. Document all reported problems on the problem tracking system. Provide a solid level of support to applications and products including, but not limited to, FBCARES, Microsoft Word, Excel, Outlook, Online Forms, Eforms, Security Forms, Auto/Member, Homeowners, BAP Quote, Customer Center/Lienholder, Document Center, Farmowners, Life Solutions, Photo Upload, RCT, BVS, Life Wizard, Online Manuals, Guardian, Farm Bureau Portal knowledge and navigation, Internet Explorer, Agent Log File, US Signal, Payroll's ADP EeTime, LexisNexis-MVRs/Pay Advantage, Active Directory, Query, printing of all applications, printing hardware problems, Office Communicator, basic mainframe knowledge, Cipher Trust, E-mail Encryption, and Password Self Service. Provide a solid level of understanding and knowledge related to the operational aspects of the Field Force environment including workstation and printer hardware usage. Required High school diploma or equivalent required. Three years of experience in information technology or concentrated use of personal computers required. Good understanding of insurance concepts required. Demonstrated ability to communicate clearly, succinctly and in a manner that appeals to a wide audience. Preferred Associate's or bachelor's degree in business or computer science preferred. Experience in customer service or technical help desk environment preferred. Understanding of Farm Bureau's processing environment preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 PI02d2b85cc86d-0576
08/08/2026
Full time
Agency Support Analyst To provide Level I technical support in a call center environment for up to 2,400 end-users. To provide proactive communication to all appropriate parties regarding online production system issues and outages. To provide problem analysis, resolution and coordination services to customers who require assistance in solving day-to-day operating problems related to specific application software systems, generic use utility software, personal computers and related equipment; network access; production batch output; and technical operating procedures. To recognize, analyze, and report ongoing problem trends and document solutions in a service desk tracking system. Provide end-user problem support by giving immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures. Analyze and independently resolve 75 percent of assigned problems on initial end-user contact. Request assistance of senior analyst or Level II support if unable to determine immediate resolution. Assign unresolved complex problems to Level II technical support or other support personnel as appropriate. Dispatch unresolved network problems to appropriate vendors. Follow up on all open problems to assure timely response to the end-user. Document all reported problems on the problem tracking system. Provide a solid level of support to applications and products including, but not limited to, FBCARES, Microsoft Word, Excel, Outlook, Online Forms, Eforms, Security Forms, Auto/Member, Homeowners, BAP Quote, Customer Center/Lienholder, Document Center, Farmowners, Life Solutions, Photo Upload, RCT, BVS, Life Wizard, Online Manuals, Guardian, Farm Bureau Portal knowledge and navigation, Internet Explorer, Agent Log File, US Signal, Payroll's ADP EeTime, LexisNexis-MVRs/Pay Advantage, Active Directory, Query, printing of all applications, printing hardware problems, Office Communicator, basic mainframe knowledge, Cipher Trust, E-mail Encryption, and Password Self Service. Provide a solid level of understanding and knowledge related to the operational aspects of the Field Force environment including workstation and printer hardware usage. Required High school diploma or equivalent required. Three years of experience in information technology or concentrated use of personal computers required. Good understanding of insurance concepts required. Demonstrated ability to communicate clearly, succinctly and in a manner that appeals to a wide audience. Preferred Associate's or bachelor's degree in business or computer science preferred. Experience in customer service or technical help desk environment preferred. Understanding of Farm Bureau's processing environment preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 PI02d2b85cc86d-0576
Field Service Manager US-AL-Birmingham Job ID: 34649 Type: Full-Time # of Openings: 1 Category: Field Service AL - Birmingham About the Role Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot? Canon USA, a pioneer in technology, solutions, and services, wants to hear from you. We're actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon's hardware and software technology-based solutions to keep our innovative customers moving forward. Your Impact We're looking for a true go-getter to oversee: A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software. Selecting, hiring, training, and developing current and new technical representatives. Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction. The warehousing process as it relates to merchandise and inventory. The development and education of the team as it relates to new technology in an evolving industry. About You: The Skills & Expertise You Bring Do you meet these requirements? Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees . Service management experience in the technology industry. Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred. Strong communication skills including the desire to develop and lead a team. Possess excellent time management skills. We are providing the anticipated base salary range for this role: $7,180-115,580 annually. This role is eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . Posting Tags Compensation details: 80 Yearly Salary PI27a506819ba2-2890
08/08/2026
Full time
Field Service Manager US-AL-Birmingham Job ID: 34649 Type: Full-Time # of Openings: 1 Category: Field Service AL - Birmingham About the Role Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot? Canon USA, a pioneer in technology, solutions, and services, wants to hear from you. We're actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon's hardware and software technology-based solutions to keep our innovative customers moving forward. Your Impact We're looking for a true go-getter to oversee: A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software. Selecting, hiring, training, and developing current and new technical representatives. Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction. The warehousing process as it relates to merchandise and inventory. The development and education of the team as it relates to new technology in an evolving industry. About You: The Skills & Expertise You Bring Do you meet these requirements? Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees . Service management experience in the technology industry. Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred. Strong communication skills including the desire to develop and lead a team. Possess excellent time management skills. We are providing the anticipated base salary range for this role: $7,180-115,580 annually. This role is eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . Posting Tags Compensation details: 80 Yearly Salary PI27a506819ba2-2890
Job Description Job Description Butcher Power Products (BPP) designs and manufactures mission critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams collaborate closely across engineering, manufacturing, and operations to build reliable, high quality systems and take pride in delivering work that truly matters. The Role: As the Business Intelligence Manager, you run BPP's reporting environment day to day. Reporting to the Director of Data & Analytics, you build and maintain the Power BI reporting the business depends on, operate the Microsoft Fabric and Lakehouse environment, and directly manage the Data Analyst and Data Intern who support them. The Director sets platform architecture, governance standards, and KPI definitions-you execute against them, turning requests from Finance, Operations, Manufacturing, Inventory, Sales, and Projects into delivered, accurate, refreshed reporting while keeping the environment stable, performant, and documented. Key Responsibilities: Team Leadership & Delivery Management: • Day-to-Day Team Management: Direct the daily work of the D.A.T.A. Department's Data Analyst and Data Intern-assigning and reviewing work, unblocking technical issues, and developing skills through mentorship and peer review.• Delivery Planning: Translate department priorities set by the Director into scheduled work, communicate realistic delivery timelines to requesters, and report progress, blockers, and risk upward.• Standards Enforcement: Apply and enforce the department's data governance, documentation, naming, and development standards across all reporting work produced by the team. Reporting & Business Intelligence Delivery: • Report Development: Build, publish, and maintain the Power BI reports and dashboards that populate BPP's tiered reporting structure-executive summary, departmental detail, and transaction-level drill-through-spanning Finance, Operations, Inventory, Manufacturing, Sales, and Projects.• Report Catalog Ownership: Own the day-to-day lifecycle of the report catalog: intake, development, validation, release, version control, and retirement of obsolete content.• Request Intake & Prioritization: Run the reporting request queue-triaging incoming asks, scoping requirements with the business, setting delivery expectations, and escalating scope or resourcing conflicts to the Director.• Semantic Model Maintenance: Extend and maintain BPP's core Power BI semantic model within the shared dimensions, certified measures, and business definitions established by the Director-adding measures and tables as new reporting needs arise without fragmenting the model.• KPI Consistency: Ensure defined KPIs are calculated identically across every report, so the same metric returns the same number regardless of where it is viewed.• Self-Service Enablement: Publish certified datasets, report templates, and user documentation, and deliver hands-on training that lets business users answer their own questions without creating shadow reporting. Fabric, Power BI & Lakehouse Operations: • Workspace Administration: Administer Microsoft Fabric and Power BI workspaces day to day-workspace structure, deployment pipelines, workspace roles, app distribution, and promotion from development to production. • Lakehouse & Pipeline Operations: Operate and maintain the Lakehouse environment and the pipelines feeding it-monitoring ingestion from Dynamics 365 Finance & Operations, Sales Hub, and SQL sources, and resolving load failures before they reach the business.• Refresh & Performance Monitoring: Monitor refresh schedules, capacity utilization, and query performance-troubleshooting failures, optimizing slow models and reports, and reporting environment health to the Director.• Access & Security Administration: Administer report access, row-level security, and workspace permissions in accordance with the data governance and sensitivity standards defined for the department.• Capacity & Cost Monitoring: Track Fabric capacity consumption and licensing usage, flagging cost, throttling, and scaling risks with recommended remediation.• First-Line Support: Serve as first-line resolution for reporting and data issues routed through the enterprise intake and escalation model-driving them to closure and escalating platform- or ERP-level problems to the Director with clear root-cause detail. Cross-Functional Collaboration: • Requirements Gathering: Work directly with Finance, Operations, Inventory, Manufacturing, Sales, and Projects to turn operational questions into report requirements, validating that delivered output answers the question that was actually asked.• Data Validation: Partner with functional owners and departmental super-users to reconcile report output against source system records and confirm accuracy before release to the business.• ERP Change Coordination: Coordinate with the Director and implementation partners on how Dynamics 365 configuration and process changes affect downstream reporting, adjusting models and reports ahead of each release. Qualifications: Required: Experience: 5+ years in business intelligence, analytics, or data engineering, including 2+ years leading a small team or owning a production reporting environment; this role will manage a Data Analyst and Data Intern. Education: Bachelor's degree in Computer Science, Information Technology, Information Systems, Economics, Business Intelligence, or a related field. Team Leadership: Demonstrated ability to direct the daily work of a Data Analyst and Data Intern, review technical output, and develop staff, while partnering effectively with non-technical stakeholders across the business. Technical Mastery: - Advanced Power BI-DAX, Power Query, semantic modeling, deployment pipelines, and workspace administration.- Hands-on Microsoft Fabric experience-Lakehouse, data pipelines, notebooks, and capacity monitoring.- Strong SQL and dimensional (star schema) data modeling; working proficiency in Python (PySpark).- Working knowledge of Dynamics 365 Finance & Operations and Dataverse data structures. Desired: Domain Knowledge (Preferred): Experience with manufacturing data including Bills of Materials (BOMs), production orders, inventory tracking, and industrial supply chain logic. Traits That Fit BPP: • Operational Discipline: You treat a failed refresh or a wrong number as an urgent problem, and you build the checks that keep it from happening twice.• Service Mindset: You are responsive to the business, set clear expectations, and follow through on what you commit to.• Meticulous Ownership: You hold a high bar for data integrity, documentation, and delivery quality, and expect the same from your team.• Bias for Action: You move with urgency and decisiveness while never sacrificing quality or accuracy. Core Competencies: Technical Leadership: Coaches and guides the Data Analyst and Data Intern while maintaining high standards for BI delivery, documentation, and governance. Data Integrity & Quality: Applies rigor to validation, reconciliation, refresh monitoring, and KPI consistency. Business Partnership: Translates operational needs into clear reporting requirements and communicates progress, tradeoffs, and risks. Execution & Prioritization: Manages intake, delivery timelines, blockers, and competing business requests with urgency and clarity. Systems Thinking: Understands how ERP, Fabric, Lakehouse, semantic models, and downstream reports connect across the business. Continuous Improvement: Identifies opportunities to simplify reporting, improve self-service, and strengthen reporting standards. CompensationThe base pay range for this role is $115,000 - $140,000 per year. Equal Opportunity Employer Butcher Power Products is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please let us know. Compensation ranges are provided in accordance with applicable state and local pay transparency laws. PI99ac0fe20f5b-8210
08/08/2026
Full time
Job Description Job Description Butcher Power Products (BPP) designs and manufactures mission critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams collaborate closely across engineering, manufacturing, and operations to build reliable, high quality systems and take pride in delivering work that truly matters. The Role: As the Business Intelligence Manager, you run BPP's reporting environment day to day. Reporting to the Director of Data & Analytics, you build and maintain the Power BI reporting the business depends on, operate the Microsoft Fabric and Lakehouse environment, and directly manage the Data Analyst and Data Intern who support them. The Director sets platform architecture, governance standards, and KPI definitions-you execute against them, turning requests from Finance, Operations, Manufacturing, Inventory, Sales, and Projects into delivered, accurate, refreshed reporting while keeping the environment stable, performant, and documented. Key Responsibilities: Team Leadership & Delivery Management: • Day-to-Day Team Management: Direct the daily work of the D.A.T.A. Department's Data Analyst and Data Intern-assigning and reviewing work, unblocking technical issues, and developing skills through mentorship and peer review.• Delivery Planning: Translate department priorities set by the Director into scheduled work, communicate realistic delivery timelines to requesters, and report progress, blockers, and risk upward.• Standards Enforcement: Apply and enforce the department's data governance, documentation, naming, and development standards across all reporting work produced by the team. Reporting & Business Intelligence Delivery: • Report Development: Build, publish, and maintain the Power BI reports and dashboards that populate BPP's tiered reporting structure-executive summary, departmental detail, and transaction-level drill-through-spanning Finance, Operations, Inventory, Manufacturing, Sales, and Projects.• Report Catalog Ownership: Own the day-to-day lifecycle of the report catalog: intake, development, validation, release, version control, and retirement of obsolete content.• Request Intake & Prioritization: Run the reporting request queue-triaging incoming asks, scoping requirements with the business, setting delivery expectations, and escalating scope or resourcing conflicts to the Director.• Semantic Model Maintenance: Extend and maintain BPP's core Power BI semantic model within the shared dimensions, certified measures, and business definitions established by the Director-adding measures and tables as new reporting needs arise without fragmenting the model.• KPI Consistency: Ensure defined KPIs are calculated identically across every report, so the same metric returns the same number regardless of where it is viewed.• Self-Service Enablement: Publish certified datasets, report templates, and user documentation, and deliver hands-on training that lets business users answer their own questions without creating shadow reporting. Fabric, Power BI & Lakehouse Operations: • Workspace Administration: Administer Microsoft Fabric and Power BI workspaces day to day-workspace structure, deployment pipelines, workspace roles, app distribution, and promotion from development to production. • Lakehouse & Pipeline Operations: Operate and maintain the Lakehouse environment and the pipelines feeding it-monitoring ingestion from Dynamics 365 Finance & Operations, Sales Hub, and SQL sources, and resolving load failures before they reach the business.• Refresh & Performance Monitoring: Monitor refresh schedules, capacity utilization, and query performance-troubleshooting failures, optimizing slow models and reports, and reporting environment health to the Director.• Access & Security Administration: Administer report access, row-level security, and workspace permissions in accordance with the data governance and sensitivity standards defined for the department.• Capacity & Cost Monitoring: Track Fabric capacity consumption and licensing usage, flagging cost, throttling, and scaling risks with recommended remediation.• First-Line Support: Serve as first-line resolution for reporting and data issues routed through the enterprise intake and escalation model-driving them to closure and escalating platform- or ERP-level problems to the Director with clear root-cause detail. Cross-Functional Collaboration: • Requirements Gathering: Work directly with Finance, Operations, Inventory, Manufacturing, Sales, and Projects to turn operational questions into report requirements, validating that delivered output answers the question that was actually asked.• Data Validation: Partner with functional owners and departmental super-users to reconcile report output against source system records and confirm accuracy before release to the business.• ERP Change Coordination: Coordinate with the Director and implementation partners on how Dynamics 365 configuration and process changes affect downstream reporting, adjusting models and reports ahead of each release. Qualifications: Required: Experience: 5+ years in business intelligence, analytics, or data engineering, including 2+ years leading a small team or owning a production reporting environment; this role will manage a Data Analyst and Data Intern. Education: Bachelor's degree in Computer Science, Information Technology, Information Systems, Economics, Business Intelligence, or a related field. Team Leadership: Demonstrated ability to direct the daily work of a Data Analyst and Data Intern, review technical output, and develop staff, while partnering effectively with non-technical stakeholders across the business. Technical Mastery: - Advanced Power BI-DAX, Power Query, semantic modeling, deployment pipelines, and workspace administration.- Hands-on Microsoft Fabric experience-Lakehouse, data pipelines, notebooks, and capacity monitoring.- Strong SQL and dimensional (star schema) data modeling; working proficiency in Python (PySpark).- Working knowledge of Dynamics 365 Finance & Operations and Dataverse data structures. Desired: Domain Knowledge (Preferred): Experience with manufacturing data including Bills of Materials (BOMs), production orders, inventory tracking, and industrial supply chain logic. Traits That Fit BPP: • Operational Discipline: You treat a failed refresh or a wrong number as an urgent problem, and you build the checks that keep it from happening twice.• Service Mindset: You are responsive to the business, set clear expectations, and follow through on what you commit to.• Meticulous Ownership: You hold a high bar for data integrity, documentation, and delivery quality, and expect the same from your team.• Bias for Action: You move with urgency and decisiveness while never sacrificing quality or accuracy. Core Competencies: Technical Leadership: Coaches and guides the Data Analyst and Data Intern while maintaining high standards for BI delivery, documentation, and governance. Data Integrity & Quality: Applies rigor to validation, reconciliation, refresh monitoring, and KPI consistency. Business Partnership: Translates operational needs into clear reporting requirements and communicates progress, tradeoffs, and risks. Execution & Prioritization: Manages intake, delivery timelines, blockers, and competing business requests with urgency and clarity. Systems Thinking: Understands how ERP, Fabric, Lakehouse, semantic models, and downstream reports connect across the business. Continuous Improvement: Identifies opportunities to simplify reporting, improve self-service, and strengthen reporting standards. CompensationThe base pay range for this role is $115,000 - $140,000 per year. Equal Opportunity Employer Butcher Power Products is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please let us know. Compensation ranges are provided in accordance with applicable state and local pay transparency laws. PI99ac0fe20f5b-8210
Job Description Job Description Butcher Power Products (BPP) designs and manufactures mission critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams collaborate closely across engineering, manufacturing, and operations to build reliable, high quality systems and take pride in delivering work that truly matters. The Role: As the Business Intelligence Manager, you run BPP's reporting environment day to day. Reporting to the Director of Data & Analytics, you build and maintain the Power BI reporting the business depends on, operate the Microsoft Fabric and Lakehouse environment, and directly manage the Data Analyst and Data Intern who support them. The Director sets platform architecture, governance standards, and KPI definitions-you execute against them, turning requests from Finance, Operations, Manufacturing, Inventory, Sales, and Projects into delivered, accurate, refreshed reporting while keeping the environment stable, performant, and documented. Key Responsibilities: Team Leadership & Delivery Management: • Day-to-Day Team Management: Direct the daily work of the D.A.T.A. Department's Data Analyst and Data Intern-assigning and reviewing work, unblocking technical issues, and developing skills through mentorship and peer review.• Delivery Planning: Translate department priorities set by the Director into scheduled work, communicate realistic delivery timelines to requesters, and report progress, blockers, and risk upward.• Standards Enforcement: Apply and enforce the department's data governance, documentation, naming, and development standards across all reporting work produced by the team. Reporting & Business Intelligence Delivery: • Report Development: Build, publish, and maintain the Power BI reports and dashboards that populate BPP's tiered reporting structure-executive summary, departmental detail, and transaction-level drill-through-spanning Finance, Operations, Inventory, Manufacturing, Sales, and Projects.• Report Catalog Ownership: Own the day-to-day lifecycle of the report catalog: intake, development, validation, release, version control, and retirement of obsolete content.• Request Intake & Prioritization: Run the reporting request queue-triaging incoming asks, scoping requirements with the business, setting delivery expectations, and escalating scope or resourcing conflicts to the Director.• Semantic Model Maintenance: Extend and maintain BPP's core Power BI semantic model within the shared dimensions, certified measures, and business definitions established by the Director-adding measures and tables as new reporting needs arise without fragmenting the model.• KPI Consistency: Ensure defined KPIs are calculated identically across every report, so the same metric returns the same number regardless of where it is viewed.• Self-Service Enablement: Publish certified datasets, report templates, and user documentation, and deliver hands-on training that lets business users answer their own questions without creating shadow reporting. Fabric, Power BI & Lakehouse Operations: • Workspace Administration: Administer Microsoft Fabric and Power BI workspaces day to day-workspace structure, deployment pipelines, workspace roles, app distribution, and promotion from development to production. • Lakehouse & Pipeline Operations: Operate and maintain the Lakehouse environment and the pipelines feeding it-monitoring ingestion from Dynamics 365 Finance & Operations, Sales Hub, and SQL sources, and resolving load failures before they reach the business.• Refresh & Performance Monitoring: Monitor refresh schedules, capacity utilization, and query performance-troubleshooting failures, optimizing slow models and reports, and reporting environment health to the Director.• Access & Security Administration: Administer report access, row-level security, and workspace permissions in accordance with the data governance and sensitivity standards defined for the department.• Capacity & Cost Monitoring: Track Fabric capacity consumption and licensing usage, flagging cost, throttling, and scaling risks with recommended remediation.• First-Line Support: Serve as first-line resolution for reporting and data issues routed through the enterprise intake and escalation model-driving them to closure and escalating platform- or ERP-level problems to the Director with clear root-cause detail. Cross-Functional Collaboration: • Requirements Gathering: Work directly with Finance, Operations, Inventory, Manufacturing, Sales, and Projects to turn operational questions into report requirements, validating that delivered output answers the question that was actually asked.• Data Validation: Partner with functional owners and departmental super-users to reconcile report output against source system records and confirm accuracy before release to the business.• ERP Change Coordination: Coordinate with the Director and implementation partners on how Dynamics 365 configuration and process changes affect downstream reporting, adjusting models and reports ahead of each release. Qualifications: Required: Experience: 5+ years in business intelligence, analytics, or data engineering, including 2+ years leading a small team or owning a production reporting environment; this role will manage a Data Analyst and Data Intern. Education: Bachelor's degree in Computer Science, Information Technology, Information Systems, Economics, Business Intelligence, or a related field. Team Leadership: Demonstrated ability to direct the daily work of a Data Analyst and Data Intern, review technical output, and develop staff, while partnering effectively with non-technical stakeholders across the business. Technical Mastery: - Advanced Power BI-DAX, Power Query, semantic modeling, deployment pipelines, and workspace administration.- Hands-on Microsoft Fabric experience-Lakehouse, data pipelines, notebooks, and capacity monitoring.- Strong SQL and dimensional (star schema) data modeling; working proficiency in Python (PySpark).- Working knowledge of Dynamics 365 Finance & Operations and Dataverse data structures. Desired: Domain Knowledge (Preferred): Experience with manufacturing data including Bills of Materials (BOMs), production orders, inventory tracking, and industrial supply chain logic. Traits That Fit BPP: • Operational Discipline: You treat a failed refresh or a wrong number as an urgent problem, and you build the checks that keep it from happening twice.• Service Mindset: You are responsive to the business, set clear expectations, and follow through on what you commit to.• Meticulous Ownership: You hold a high bar for data integrity, documentation, and delivery quality, and expect the same from your team.• Bias for Action: You move with urgency and decisiveness while never sacrificing quality or accuracy. Core Competencies: Technical Leadership: Coaches and guides the Data Analyst and Data Intern while maintaining high standards for BI delivery, documentation, and governance. Data Integrity & Quality: Applies rigor to validation, reconciliation, refresh monitoring, and KPI consistency. Business Partnership: Translates operational needs into clear reporting requirements and communicates progress, tradeoffs, and risks. Execution & Prioritization: Manages intake, delivery timelines, blockers, and competing business requests with urgency and clarity. Systems Thinking: Understands how ERP, Fabric, Lakehouse, semantic models, and downstream reports connect across the business. Continuous Improvement: Identifies opportunities to simplify reporting, improve self-service, and strengthen reporting standards. CompensationThe base pay range for this role is $115,000 - $140,000 per year. Equal Opportunity Employer Butcher Power Products is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please let us know. Compensation ranges are provided in accordance with applicable state and local pay transparency laws. PI99ac0fe20f5b-8210
08/08/2026
Full time
Job Description Job Description Butcher Power Products (BPP) designs and manufactures mission critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams collaborate closely across engineering, manufacturing, and operations to build reliable, high quality systems and take pride in delivering work that truly matters. The Role: As the Business Intelligence Manager, you run BPP's reporting environment day to day. Reporting to the Director of Data & Analytics, you build and maintain the Power BI reporting the business depends on, operate the Microsoft Fabric and Lakehouse environment, and directly manage the Data Analyst and Data Intern who support them. The Director sets platform architecture, governance standards, and KPI definitions-you execute against them, turning requests from Finance, Operations, Manufacturing, Inventory, Sales, and Projects into delivered, accurate, refreshed reporting while keeping the environment stable, performant, and documented. Key Responsibilities: Team Leadership & Delivery Management: • Day-to-Day Team Management: Direct the daily work of the D.A.T.A. Department's Data Analyst and Data Intern-assigning and reviewing work, unblocking technical issues, and developing skills through mentorship and peer review.• Delivery Planning: Translate department priorities set by the Director into scheduled work, communicate realistic delivery timelines to requesters, and report progress, blockers, and risk upward.• Standards Enforcement: Apply and enforce the department's data governance, documentation, naming, and development standards across all reporting work produced by the team. Reporting & Business Intelligence Delivery: • Report Development: Build, publish, and maintain the Power BI reports and dashboards that populate BPP's tiered reporting structure-executive summary, departmental detail, and transaction-level drill-through-spanning Finance, Operations, Inventory, Manufacturing, Sales, and Projects.• Report Catalog Ownership: Own the day-to-day lifecycle of the report catalog: intake, development, validation, release, version control, and retirement of obsolete content.• Request Intake & Prioritization: Run the reporting request queue-triaging incoming asks, scoping requirements with the business, setting delivery expectations, and escalating scope or resourcing conflicts to the Director.• Semantic Model Maintenance: Extend and maintain BPP's core Power BI semantic model within the shared dimensions, certified measures, and business definitions established by the Director-adding measures and tables as new reporting needs arise without fragmenting the model.• KPI Consistency: Ensure defined KPIs are calculated identically across every report, so the same metric returns the same number regardless of where it is viewed.• Self-Service Enablement: Publish certified datasets, report templates, and user documentation, and deliver hands-on training that lets business users answer their own questions without creating shadow reporting. Fabric, Power BI & Lakehouse Operations: • Workspace Administration: Administer Microsoft Fabric and Power BI workspaces day to day-workspace structure, deployment pipelines, workspace roles, app distribution, and promotion from development to production. • Lakehouse & Pipeline Operations: Operate and maintain the Lakehouse environment and the pipelines feeding it-monitoring ingestion from Dynamics 365 Finance & Operations, Sales Hub, and SQL sources, and resolving load failures before they reach the business.• Refresh & Performance Monitoring: Monitor refresh schedules, capacity utilization, and query performance-troubleshooting failures, optimizing slow models and reports, and reporting environment health to the Director.• Access & Security Administration: Administer report access, row-level security, and workspace permissions in accordance with the data governance and sensitivity standards defined for the department.• Capacity & Cost Monitoring: Track Fabric capacity consumption and licensing usage, flagging cost, throttling, and scaling risks with recommended remediation.• First-Line Support: Serve as first-line resolution for reporting and data issues routed through the enterprise intake and escalation model-driving them to closure and escalating platform- or ERP-level problems to the Director with clear root-cause detail. Cross-Functional Collaboration: • Requirements Gathering: Work directly with Finance, Operations, Inventory, Manufacturing, Sales, and Projects to turn operational questions into report requirements, validating that delivered output answers the question that was actually asked.• Data Validation: Partner with functional owners and departmental super-users to reconcile report output against source system records and confirm accuracy before release to the business.• ERP Change Coordination: Coordinate with the Director and implementation partners on how Dynamics 365 configuration and process changes affect downstream reporting, adjusting models and reports ahead of each release. Qualifications: Required: Experience: 5+ years in business intelligence, analytics, or data engineering, including 2+ years leading a small team or owning a production reporting environment; this role will manage a Data Analyst and Data Intern. Education: Bachelor's degree in Computer Science, Information Technology, Information Systems, Economics, Business Intelligence, or a related field. Team Leadership: Demonstrated ability to direct the daily work of a Data Analyst and Data Intern, review technical output, and develop staff, while partnering effectively with non-technical stakeholders across the business. Technical Mastery: - Advanced Power BI-DAX, Power Query, semantic modeling, deployment pipelines, and workspace administration.- Hands-on Microsoft Fabric experience-Lakehouse, data pipelines, notebooks, and capacity monitoring.- Strong SQL and dimensional (star schema) data modeling; working proficiency in Python (PySpark).- Working knowledge of Dynamics 365 Finance & Operations and Dataverse data structures. Desired: Domain Knowledge (Preferred): Experience with manufacturing data including Bills of Materials (BOMs), production orders, inventory tracking, and industrial supply chain logic. Traits That Fit BPP: • Operational Discipline: You treat a failed refresh or a wrong number as an urgent problem, and you build the checks that keep it from happening twice.• Service Mindset: You are responsive to the business, set clear expectations, and follow through on what you commit to.• Meticulous Ownership: You hold a high bar for data integrity, documentation, and delivery quality, and expect the same from your team.• Bias for Action: You move with urgency and decisiveness while never sacrificing quality or accuracy. Core Competencies: Technical Leadership: Coaches and guides the Data Analyst and Data Intern while maintaining high standards for BI delivery, documentation, and governance. Data Integrity & Quality: Applies rigor to validation, reconciliation, refresh monitoring, and KPI consistency. Business Partnership: Translates operational needs into clear reporting requirements and communicates progress, tradeoffs, and risks. Execution & Prioritization: Manages intake, delivery timelines, blockers, and competing business requests with urgency and clarity. Systems Thinking: Understands how ERP, Fabric, Lakehouse, semantic models, and downstream reports connect across the business. Continuous Improvement: Identifies opportunities to simplify reporting, improve self-service, and strengthen reporting standards. CompensationThe base pay range for this role is $115,000 - $140,000 per year. Equal Opportunity Employer Butcher Power Products is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please let us know. Compensation ranges are provided in accordance with applicable state and local pay transparency laws. PI99ac0fe20f5b-8210
Job Description Job Description Butcher Power Products (BPP) designs and manufactures mission critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams collaborate closely across engineering, manufacturing, and operations to build reliable, high quality systems and take pride in delivering work that truly matters. Job Summary: Butcher Power Products (BPP) is seeking a Senior Infrastructure & Security Engineer to join our growing Information Technology team. This is a unique opportunity for an experienced technology professional to help shape the future of IT operations within a rapidly evolving organization. BPP has recently completed a significant transformation to a modern Microsoft enterprise platform, including Microsoft 365 E5, Entra ID, Intune, Defender, Azure services, and a Cisco-based network infrastructure. The successful candidate will serve as the primary technical owner and subject matter expert for networking, infrastructure, cloud operations, identity security, and cybersecurity initiatives. Working alongside existing IT staff and strategic service providers, this individual will help establish internal ownership of critical technology platforms and reduce long-term reliance on managed service providers. This is a highly visible, hands-on engineering role that combines architecture, administration, operational support, security, project leadership, and technology strategy. Key Responsibilities: Infrastructure & Network Engineering: Own and administer Cisco Meraki networking environments, including switching, wireless, SD-WAN, VPN, and firewall services. Manage Cisco Umbrella, Duo MFA, and related network security technologies. Design, implement, and maintain network architecture standards. Manage network performance, availability, monitoring, and troubleshooting. Lead network expansion and modernization initiatives. Serve as primary escalation point for complex infrastructure issues. Maintain network diagrams, standards, and technical documentation. Security Engineering & Operations: Own operational administration of Microsoft Defender security solutions. Administer Microsoft Entra ID security controls, Conditional Access, and identity protection capabilities. Manage privileged access controls, RBAC, and security governance processes. Coordinate vulnerability management and remediation activities. Partner with eSentire and other security providers for incident response and threat management. Conduct risk assessments and security reviews. Lead implementation of security best practices aligned to Zero Trust principles. Develop and maintain cybersecurity policies, standards, and operational procedures. Microsoft Cloud & Identity Administration: Administer Microsoft 365, Entra ID, Intune, and Azure environments. Support cloud architecture and platform governance initiatives. Manage identity lifecycle processes and authentication services. Support compliance, device management, and endpoint security initiatives. Participate in future cloud modernization and automation projects. Evaluate and implement improvements to Microsoft security and infrastructure platforms. Technical Leadership & MSP Transition: Act as technical owner for infrastructure and security vendors. Develop plans to transition operational responsibilities from managed service providers to internal IT resources. Validate vendor recommendations and architectural decisions. Identify opportunities to improve service quality, operational efficiency, and cost effectiveness. Provide technical mentorship to engineers and support staff. Service Delivery & Support: Serve as Tier III escalation resource. Participate in troubleshooting complex user and infrastructure issues. Support major incidents and problem management activities. Contribute to continuous improvement of support processes and documentation. Utilize Jira Service Management and established ITIL-style processes. Qualifications: Required: 7+ years of experience in systems, infrastructure, networking, or cybersecurity roles. Experience administering Microsoft 365 environments. Experience with Microsoft Entra ID and identity security. Experience with Microsoft Defender security platforms. Strong networking fundamentals including routing, switching, VLANs, VPNs, wireless, and firewall technologies. Experience supporting Cisco or Meraki environments. Strong troubleshooting and analytical skills. Experience creating technical documentation and operational procedures. Ability to work independently and drive technical initiatives. Preferred: Experience transitioning services from MSP-supported environments to internal ownership. Experience with Cisco Meraki, Cisco Umbrella, and Duo. Experience with Microsoft Intune and endpoint management. Experience supporting Azure environments. Security Operations Center (SOC) collaboration experience. Manufacturing or multi-site environment experience. Certifications Preferred: CCNA Security+ SC-300 AZ-500 CISSP Meraki certifications Core Competencies: Technical Infrastructure & Networking Cybersecurity & Risk Management Microsoft Cloud & Endpoint Management Technical Leadership & Strategic Ownership Operational Excellence & Service Delivery CompensationThe base pay range for this role is $150,000 - $160,000 per year. Equal Opportunity Employer Butcher Power Products is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please let us know. Compensation ranges are provided in accordance with applicable state and local pay transparency laws. PIa685a912f9ec-4263
08/08/2026
Full time
Job Description Job Description Butcher Power Products (BPP) designs and manufactures mission critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams collaborate closely across engineering, manufacturing, and operations to build reliable, high quality systems and take pride in delivering work that truly matters. Job Summary: Butcher Power Products (BPP) is seeking a Senior Infrastructure & Security Engineer to join our growing Information Technology team. This is a unique opportunity for an experienced technology professional to help shape the future of IT operations within a rapidly evolving organization. BPP has recently completed a significant transformation to a modern Microsoft enterprise platform, including Microsoft 365 E5, Entra ID, Intune, Defender, Azure services, and a Cisco-based network infrastructure. The successful candidate will serve as the primary technical owner and subject matter expert for networking, infrastructure, cloud operations, identity security, and cybersecurity initiatives. Working alongside existing IT staff and strategic service providers, this individual will help establish internal ownership of critical technology platforms and reduce long-term reliance on managed service providers. This is a highly visible, hands-on engineering role that combines architecture, administration, operational support, security, project leadership, and technology strategy. Key Responsibilities: Infrastructure & Network Engineering: Own and administer Cisco Meraki networking environments, including switching, wireless, SD-WAN, VPN, and firewall services. Manage Cisco Umbrella, Duo MFA, and related network security technologies. Design, implement, and maintain network architecture standards. Manage network performance, availability, monitoring, and troubleshooting. Lead network expansion and modernization initiatives. Serve as primary escalation point for complex infrastructure issues. Maintain network diagrams, standards, and technical documentation. Security Engineering & Operations: Own operational administration of Microsoft Defender security solutions. Administer Microsoft Entra ID security controls, Conditional Access, and identity protection capabilities. Manage privileged access controls, RBAC, and security governance processes. Coordinate vulnerability management and remediation activities. Partner with eSentire and other security providers for incident response and threat management. Conduct risk assessments and security reviews. Lead implementation of security best practices aligned to Zero Trust principles. Develop and maintain cybersecurity policies, standards, and operational procedures. Microsoft Cloud & Identity Administration: Administer Microsoft 365, Entra ID, Intune, and Azure environments. Support cloud architecture and platform governance initiatives. Manage identity lifecycle processes and authentication services. Support compliance, device management, and endpoint security initiatives. Participate in future cloud modernization and automation projects. Evaluate and implement improvements to Microsoft security and infrastructure platforms. Technical Leadership & MSP Transition: Act as technical owner for infrastructure and security vendors. Develop plans to transition operational responsibilities from managed service providers to internal IT resources. Validate vendor recommendations and architectural decisions. Identify opportunities to improve service quality, operational efficiency, and cost effectiveness. Provide technical mentorship to engineers and support staff. Service Delivery & Support: Serve as Tier III escalation resource. Participate in troubleshooting complex user and infrastructure issues. Support major incidents and problem management activities. Contribute to continuous improvement of support processes and documentation. Utilize Jira Service Management and established ITIL-style processes. Qualifications: Required: 7+ years of experience in systems, infrastructure, networking, or cybersecurity roles. Experience administering Microsoft 365 environments. Experience with Microsoft Entra ID and identity security. Experience with Microsoft Defender security platforms. Strong networking fundamentals including routing, switching, VLANs, VPNs, wireless, and firewall technologies. Experience supporting Cisco or Meraki environments. Strong troubleshooting and analytical skills. Experience creating technical documentation and operational procedures. Ability to work independently and drive technical initiatives. Preferred: Experience transitioning services from MSP-supported environments to internal ownership. Experience with Cisco Meraki, Cisco Umbrella, and Duo. Experience with Microsoft Intune and endpoint management. Experience supporting Azure environments. Security Operations Center (SOC) collaboration experience. Manufacturing or multi-site environment experience. Certifications Preferred: CCNA Security+ SC-300 AZ-500 CISSP Meraki certifications Core Competencies: Technical Infrastructure & Networking Cybersecurity & Risk Management Microsoft Cloud & Endpoint Management Technical Leadership & Strategic Ownership Operational Excellence & Service Delivery CompensationThe base pay range for this role is $150,000 - $160,000 per year. Equal Opportunity Employer Butcher Power Products is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please let us know. Compensation ranges are provided in accordance with applicable state and local pay transparency laws. PIa685a912f9ec-4263
Job Description Job Description Butcher Power Products (BPP) designs and manufactures mission critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams collaborate closely across engineering, manufacturing, and operations to build reliable, high quality systems and take pride in delivering work that truly matters. Job Summary: Butcher Power Products (BPP) is seeking a Senior Infrastructure & Security Engineer to join our growing Information Technology team. This is a unique opportunity for an experienced technology professional to help shape the future of IT operations within a rapidly evolving organization. BPP has recently completed a significant transformation to a modern Microsoft enterprise platform, including Microsoft 365 E5, Entra ID, Intune, Defender, Azure services, and a Cisco-based network infrastructure. The successful candidate will serve as the primary technical owner and subject matter expert for networking, infrastructure, cloud operations, identity security, and cybersecurity initiatives. Working alongside existing IT staff and strategic service providers, this individual will help establish internal ownership of critical technology platforms and reduce long-term reliance on managed service providers. This is a highly visible, hands-on engineering role that combines architecture, administration, operational support, security, project leadership, and technology strategy. Key Responsibilities: Infrastructure & Network Engineering: Own and administer Cisco Meraki networking environments, including switching, wireless, SD-WAN, VPN, and firewall services. Manage Cisco Umbrella, Duo MFA, and related network security technologies. Design, implement, and maintain network architecture standards. Manage network performance, availability, monitoring, and troubleshooting. Lead network expansion and modernization initiatives. Serve as primary escalation point for complex infrastructure issues. Maintain network diagrams, standards, and technical documentation. Security Engineering & Operations: Own operational administration of Microsoft Defender security solutions. Administer Microsoft Entra ID security controls, Conditional Access, and identity protection capabilities. Manage privileged access controls, RBAC, and security governance processes. Coordinate vulnerability management and remediation activities. Partner with eSentire and other security providers for incident response and threat management. Conduct risk assessments and security reviews. Lead implementation of security best practices aligned to Zero Trust principles. Develop and maintain cybersecurity policies, standards, and operational procedures. Microsoft Cloud & Identity Administration: Administer Microsoft 365, Entra ID, Intune, and Azure environments. Support cloud architecture and platform governance initiatives. Manage identity lifecycle processes and authentication services. Support compliance, device management, and endpoint security initiatives. Participate in future cloud modernization and automation projects. Evaluate and implement improvements to Microsoft security and infrastructure platforms. Technical Leadership & MSP Transition: Act as technical owner for infrastructure and security vendors. Develop plans to transition operational responsibilities from managed service providers to internal IT resources. Validate vendor recommendations and architectural decisions. Identify opportunities to improve service quality, operational efficiency, and cost effectiveness. Provide technical mentorship to engineers and support staff. Service Delivery & Support: Serve as Tier III escalation resource. Participate in troubleshooting complex user and infrastructure issues. Support major incidents and problem management activities. Contribute to continuous improvement of support processes and documentation. Utilize Jira Service Management and established ITIL-style processes. Qualifications: Required: 7+ years of experience in systems, infrastructure, networking, or cybersecurity roles. Experience administering Microsoft 365 environments. Experience with Microsoft Entra ID and identity security. Experience with Microsoft Defender security platforms. Strong networking fundamentals including routing, switching, VLANs, VPNs, wireless, and firewall technologies. Experience supporting Cisco or Meraki environments. Strong troubleshooting and analytical skills. Experience creating technical documentation and operational procedures. Ability to work independently and drive technical initiatives. Preferred: Experience transitioning services from MSP-supported environments to internal ownership. Experience with Cisco Meraki, Cisco Umbrella, and Duo. Experience with Microsoft Intune and endpoint management. Experience supporting Azure environments. Security Operations Center (SOC) collaboration experience. Manufacturing or multi-site environment experience. Certifications Preferred: CCNA Security+ SC-300 AZ-500 CISSP Meraki certifications Core Competencies: Technical Infrastructure & Networking Cybersecurity & Risk Management Microsoft Cloud & Endpoint Management Technical Leadership & Strategic Ownership Operational Excellence & Service Delivery CompensationThe base pay range for this role is $150,000 - $160,000 per year. Equal Opportunity Employer Butcher Power Products is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please let us know. Compensation ranges are provided in accordance with applicable state and local pay transparency laws. PIa685a912f9ec-4263
08/08/2026
Full time
Job Description Job Description Butcher Power Products (BPP) designs and manufactures mission critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams collaborate closely across engineering, manufacturing, and operations to build reliable, high quality systems and take pride in delivering work that truly matters. Job Summary: Butcher Power Products (BPP) is seeking a Senior Infrastructure & Security Engineer to join our growing Information Technology team. This is a unique opportunity for an experienced technology professional to help shape the future of IT operations within a rapidly evolving organization. BPP has recently completed a significant transformation to a modern Microsoft enterprise platform, including Microsoft 365 E5, Entra ID, Intune, Defender, Azure services, and a Cisco-based network infrastructure. The successful candidate will serve as the primary technical owner and subject matter expert for networking, infrastructure, cloud operations, identity security, and cybersecurity initiatives. Working alongside existing IT staff and strategic service providers, this individual will help establish internal ownership of critical technology platforms and reduce long-term reliance on managed service providers. This is a highly visible, hands-on engineering role that combines architecture, administration, operational support, security, project leadership, and technology strategy. Key Responsibilities: Infrastructure & Network Engineering: Own and administer Cisco Meraki networking environments, including switching, wireless, SD-WAN, VPN, and firewall services. Manage Cisco Umbrella, Duo MFA, and related network security technologies. Design, implement, and maintain network architecture standards. Manage network performance, availability, monitoring, and troubleshooting. Lead network expansion and modernization initiatives. Serve as primary escalation point for complex infrastructure issues. Maintain network diagrams, standards, and technical documentation. Security Engineering & Operations: Own operational administration of Microsoft Defender security solutions. Administer Microsoft Entra ID security controls, Conditional Access, and identity protection capabilities. Manage privileged access controls, RBAC, and security governance processes. Coordinate vulnerability management and remediation activities. Partner with eSentire and other security providers for incident response and threat management. Conduct risk assessments and security reviews. Lead implementation of security best practices aligned to Zero Trust principles. Develop and maintain cybersecurity policies, standards, and operational procedures. Microsoft Cloud & Identity Administration: Administer Microsoft 365, Entra ID, Intune, and Azure environments. Support cloud architecture and platform governance initiatives. Manage identity lifecycle processes and authentication services. Support compliance, device management, and endpoint security initiatives. Participate in future cloud modernization and automation projects. Evaluate and implement improvements to Microsoft security and infrastructure platforms. Technical Leadership & MSP Transition: Act as technical owner for infrastructure and security vendors. Develop plans to transition operational responsibilities from managed service providers to internal IT resources. Validate vendor recommendations and architectural decisions. Identify opportunities to improve service quality, operational efficiency, and cost effectiveness. Provide technical mentorship to engineers and support staff. Service Delivery & Support: Serve as Tier III escalation resource. Participate in troubleshooting complex user and infrastructure issues. Support major incidents and problem management activities. Contribute to continuous improvement of support processes and documentation. Utilize Jira Service Management and established ITIL-style processes. Qualifications: Required: 7+ years of experience in systems, infrastructure, networking, or cybersecurity roles. Experience administering Microsoft 365 environments. Experience with Microsoft Entra ID and identity security. Experience with Microsoft Defender security platforms. Strong networking fundamentals including routing, switching, VLANs, VPNs, wireless, and firewall technologies. Experience supporting Cisco or Meraki environments. Strong troubleshooting and analytical skills. Experience creating technical documentation and operational procedures. Ability to work independently and drive technical initiatives. Preferred: Experience transitioning services from MSP-supported environments to internal ownership. Experience with Cisco Meraki, Cisco Umbrella, and Duo. Experience with Microsoft Intune and endpoint management. Experience supporting Azure environments. Security Operations Center (SOC) collaboration experience. Manufacturing or multi-site environment experience. Certifications Preferred: CCNA Security+ SC-300 AZ-500 CISSP Meraki certifications Core Competencies: Technical Infrastructure & Networking Cybersecurity & Risk Management Microsoft Cloud & Endpoint Management Technical Leadership & Strategic Ownership Operational Excellence & Service Delivery CompensationThe base pay range for this role is $150,000 - $160,000 per year. Equal Opportunity Employer Butcher Power Products is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please let us know. Compensation ranges are provided in accordance with applicable state and local pay transparency laws. PIa685a912f9ec-4263
We are a mission-driven technology startup transforming the way in-home care is delivered through innovative AI solutions. Our platform unifies signals from cameras, sensors, wearables, and connected devices to turn raw data into secure, real-time insights and closed-loop care actions; giving families peace of mind, seniors dignified independence, and providers the tools to deliver safer, more proactive care. We're a small, mission-driven team tackling one of the most important challenges of our time: helping people age safely and independently at home. If that excites you, we'd love to have you join us. ABOUT THE ROLE: We need a Technical Product Manager who can be our in-house lead, someone who partners with our existing AI engineer contractors to keep building, rather than just handing off specs and waiting. This isn't a traditional PM role. You'll be embedded across our portfolio of vertical businesses, working directly with contractors and teams, moving between projects as priorities shift. You'll own both the technical product thinking and the hands-on execution of prototypes, MVPs, internal tools, and integrations, especially in the early, resource-light stages before a project has its own dedicated engineering team. As the team grows, this role is expected to evolve into hiring and managing other builders - so we're looking for someone who can operate as a strong senior individual contributor now and step into people leadership as the portfolio scales. Reporting directly to the CEOå and Head of Product, you'll evaluate priorities, identify tradeoffs, and provide recommendations on product direction, technical decisions, and resource allocation across multiple initiatives. While the CEO retains final decision-making authority, you'll provide the analysis, recommendations, and operational leadership needed to keep projects moving efficiently and effectively. As our portfolio grows, this role will evolve from a senior individual contributor into a people leadership position. You'll help define and build the product function, with the opportunity to hire, mentor, and lead additional builders as the organization scales. WHAT YOU'LL OWN: Product Strategy Across Multiple Projects Partner with business unit leads to define product direction, technical scope, and priorities - often for ventures still finding product-market fit. Translate ambiguous, early-stage ideas into clear requirements, PRDs, and success metrics. Prioritize building now vs. later, given that resources are shared across the portfolio and every project is competing for the same attention. Support in building technical narratives for decks and funding rounds Hands-On Building Personally build MVPs, prototypes, and early product versions - this may mean writing code, configuring no-code/low-code tools, or standing up integrations, depending on the project. Ship fast, validate with real users or data, and iterate - favoring working software over polished documentation. Build the internal tools and lightweight automation that let small or nonexistent teams punch above their weight. Working Across a Portfolio Move between 2-4 active projects at a time, context-switching without losing momentum on any of them. Standardize just enough process (documentation, handoff notes, basic architecture decisions) that a project can survive you rotating off it. Identify patterns and reusable components across business units - no reason to rebuild the same login flow or admin panel five times. Communicate clearly and frequently with non-technical stakeholders who may not have visibility into the technical details. Judgment & Prioritization Triage constantly: with limited time and sometimes no dedicated team per project, you decide what gets your attention this week. Push back on scope creep and unrealistic timelines when a project's ambitions outpace its resourcing. Recognize when projects require additional resources and proactively recommend solutions. Validate the work and technical quality of our offshore teams Growing the Function As the portfolio scales, help define and build out the builder/product function - potentially hiring and managing additional Technical PMs or product engineers. QUALIFICATIONS: Required 6+ years in product management or a hybrid product/engineering role, with direct, hands-on building experience (not purely spec-writing) - scripting, front-end/back-end development, no-code platforms, or technical prototyping all count. Comfortable working on multiple unrelated projects simultaneously, often with incomplete information and no dedicated team. Strong technical fluency: able to read code, understand system architecture, and make informed build/buy/integrate decisions. Experience taking a product from zero to a working first version, ideally in an early-stage or startup environment. Excellent written and verbal communication - you'll be the connective tissue between technical execution and business stakeholders who don't share your context by default. Preferred Prior experience at a startup studio, venture builder, holding company, or multi-brand/multi-subsidiary organization. Familiarity with traditional engineering and AI no-code/low-code tools (Experience standing up projects that were later handed off to dedicated engineering teams. Background in a technical discipline (CS, engineering) or equivalent self-taught technical depth. Exposure to robotics; IoT is a nice-to-have, not a requirement. WHAT SUCCESS LOOKS LIKE: Multiple projects have working, validated product versions that started as your prototypes or the support you've given other builders. Business unit leads trust you to make the right call on scope and priority without hand-holding. Projects you've rotated off of continue running smoothly because you left them in a maintainable state. Leadership has a clear, current picture of which projects are gaining traction and which need investment or should be sunset, informed by your product judgment. You've laid the groundwork to bring on and manage additional builders as the portfolio grows. A NOTE TO FIT: This role suits someone who gets energy from variety and ambiguity, not someone who wants deep, singular focus on one product for years. We value curiosity, ownership, humility, speed, and thoughtful debate. Strong opinions are welcome, and they should be backed by data and a willingness to adapt. The pay range for this role is: 100,000 - 150,000 USD per year(Culver City, CA) PI0bcd93afdb75-4744
08/08/2026
Full time
We are a mission-driven technology startup transforming the way in-home care is delivered through innovative AI solutions. Our platform unifies signals from cameras, sensors, wearables, and connected devices to turn raw data into secure, real-time insights and closed-loop care actions; giving families peace of mind, seniors dignified independence, and providers the tools to deliver safer, more proactive care. We're a small, mission-driven team tackling one of the most important challenges of our time: helping people age safely and independently at home. If that excites you, we'd love to have you join us. ABOUT THE ROLE: We need a Technical Product Manager who can be our in-house lead, someone who partners with our existing AI engineer contractors to keep building, rather than just handing off specs and waiting. This isn't a traditional PM role. You'll be embedded across our portfolio of vertical businesses, working directly with contractors and teams, moving between projects as priorities shift. You'll own both the technical product thinking and the hands-on execution of prototypes, MVPs, internal tools, and integrations, especially in the early, resource-light stages before a project has its own dedicated engineering team. As the team grows, this role is expected to evolve into hiring and managing other builders - so we're looking for someone who can operate as a strong senior individual contributor now and step into people leadership as the portfolio scales. Reporting directly to the CEOå and Head of Product, you'll evaluate priorities, identify tradeoffs, and provide recommendations on product direction, technical decisions, and resource allocation across multiple initiatives. While the CEO retains final decision-making authority, you'll provide the analysis, recommendations, and operational leadership needed to keep projects moving efficiently and effectively. As our portfolio grows, this role will evolve from a senior individual contributor into a people leadership position. You'll help define and build the product function, with the opportunity to hire, mentor, and lead additional builders as the organization scales. WHAT YOU'LL OWN: Product Strategy Across Multiple Projects Partner with business unit leads to define product direction, technical scope, and priorities - often for ventures still finding product-market fit. Translate ambiguous, early-stage ideas into clear requirements, PRDs, and success metrics. Prioritize building now vs. later, given that resources are shared across the portfolio and every project is competing for the same attention. Support in building technical narratives for decks and funding rounds Hands-On Building Personally build MVPs, prototypes, and early product versions - this may mean writing code, configuring no-code/low-code tools, or standing up integrations, depending on the project. Ship fast, validate with real users or data, and iterate - favoring working software over polished documentation. Build the internal tools and lightweight automation that let small or nonexistent teams punch above their weight. Working Across a Portfolio Move between 2-4 active projects at a time, context-switching without losing momentum on any of them. Standardize just enough process (documentation, handoff notes, basic architecture decisions) that a project can survive you rotating off it. Identify patterns and reusable components across business units - no reason to rebuild the same login flow or admin panel five times. Communicate clearly and frequently with non-technical stakeholders who may not have visibility into the technical details. Judgment & Prioritization Triage constantly: with limited time and sometimes no dedicated team per project, you decide what gets your attention this week. Push back on scope creep and unrealistic timelines when a project's ambitions outpace its resourcing. Recognize when projects require additional resources and proactively recommend solutions. Validate the work and technical quality of our offshore teams Growing the Function As the portfolio scales, help define and build out the builder/product function - potentially hiring and managing additional Technical PMs or product engineers. QUALIFICATIONS: Required 6+ years in product management or a hybrid product/engineering role, with direct, hands-on building experience (not purely spec-writing) - scripting, front-end/back-end development, no-code platforms, or technical prototyping all count. Comfortable working on multiple unrelated projects simultaneously, often with incomplete information and no dedicated team. Strong technical fluency: able to read code, understand system architecture, and make informed build/buy/integrate decisions. Experience taking a product from zero to a working first version, ideally in an early-stage or startup environment. Excellent written and verbal communication - you'll be the connective tissue between technical execution and business stakeholders who don't share your context by default. Preferred Prior experience at a startup studio, venture builder, holding company, or multi-brand/multi-subsidiary organization. Familiarity with traditional engineering and AI no-code/low-code tools (Experience standing up projects that were later handed off to dedicated engineering teams. Background in a technical discipline (CS, engineering) or equivalent self-taught technical depth. Exposure to robotics; IoT is a nice-to-have, not a requirement. WHAT SUCCESS LOOKS LIKE: Multiple projects have working, validated product versions that started as your prototypes or the support you've given other builders. Business unit leads trust you to make the right call on scope and priority without hand-holding. Projects you've rotated off of continue running smoothly because you left them in a maintainable state. Leadership has a clear, current picture of which projects are gaining traction and which need investment or should be sunset, informed by your product judgment. You've laid the groundwork to bring on and manage additional builders as the portfolio grows. A NOTE TO FIT: This role suits someone who gets energy from variety and ambiguity, not someone who wants deep, singular focus on one product for years. We value curiosity, ownership, humility, speed, and thoughtful debate. Strong opinions are welcome, and they should be backed by data and a willingness to adapt. The pay range for this role is: 100,000 - 150,000 USD per year(Culver City, CA) PI0bcd93afdb75-4744
Analyst, Sols PTS US-PA-Philadelphia Job ID: 34716 Type: Full-Time # of Openings: 1 Category: Product Support PA - Philadelphia About the Role Responsible for providing advanced technical advice, counsel and expertise in direct support of securing sales of networked printing devices as well as associated software/servers and professional and consulting services. Provide technical support in sales presentations, customer trainings, and the delivery of professional services. Your Impact - Works with the sales team with the evaluation of prospective customers, account strategy, and possible enterprise printing applications solutions; and then participate in sales calls. - Participates in on-site visits to customers for meetings, surveys and inspections. - Meets with customer IT staff as technical advisor. - Collaborates on RFP responses and provides on-going project management support on large, complex, diverse and challenging solution architecting and implementation. - Collaborates on the installation and integration of products and product applications. - Responsible for generating professional services revenue streams independent of equipment and software sales, conducting customer training classes, and providing installation and integration direction of advanced Color Solutions. About You: The Skills & Expertise You Bring Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience. - Relevant business experience relating to printing pre-sales/post- sales support in Large Format, office and production environments. - Understand and be comfortable in using the Adobe Creative Suite product, Quark Xpress and/or other standard Color composition and management tools and respective file formats (JPEG, TIFF. EPS, PDF). - Able to use and operate Postscript/PDF file handling tools- Acrobat Pro Distiller, etc. - Extensive travel is required, up to 70% with overnight stays (valid drivers' license and acceptable driving record necessary). Certain minimum auto insurance coverages are required. Certified Color Management Professional Master; Additional Datastream knowledge - AFP, VIPP, PPML and LCDS/Metacode a plus. Understanding of complex systems solutions, integration and networking in Windows, UNIX & Macintosh environments. Responsible for providing post-sales 24/7 after hours support and implementation services. We are providing the anticipated base salary range for this role: $76,150-114,040 annually. This role is eligible for commission under the terms of an applicable plan. This role is eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . Posting Tags Compensation details: 40 Yearly Salary PIbc58c3ba6c9d-9697
08/07/2026
Full time
Analyst, Sols PTS US-PA-Philadelphia Job ID: 34716 Type: Full-Time # of Openings: 1 Category: Product Support PA - Philadelphia About the Role Responsible for providing advanced technical advice, counsel and expertise in direct support of securing sales of networked printing devices as well as associated software/servers and professional and consulting services. Provide technical support in sales presentations, customer trainings, and the delivery of professional services. Your Impact - Works with the sales team with the evaluation of prospective customers, account strategy, and possible enterprise printing applications solutions; and then participate in sales calls. - Participates in on-site visits to customers for meetings, surveys and inspections. - Meets with customer IT staff as technical advisor. - Collaborates on RFP responses and provides on-going project management support on large, complex, diverse and challenging solution architecting and implementation. - Collaborates on the installation and integration of products and product applications. - Responsible for generating professional services revenue streams independent of equipment and software sales, conducting customer training classes, and providing installation and integration direction of advanced Color Solutions. About You: The Skills & Expertise You Bring Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience. - Relevant business experience relating to printing pre-sales/post- sales support in Large Format, office and production environments. - Understand and be comfortable in using the Adobe Creative Suite product, Quark Xpress and/or other standard Color composition and management tools and respective file formats (JPEG, TIFF. EPS, PDF). - Able to use and operate Postscript/PDF file handling tools- Acrobat Pro Distiller, etc. - Extensive travel is required, up to 70% with overnight stays (valid drivers' license and acceptable driving record necessary). Certain minimum auto insurance coverages are required. Certified Color Management Professional Master; Additional Datastream knowledge - AFP, VIPP, PPML and LCDS/Metacode a plus. Understanding of complex systems solutions, integration and networking in Windows, UNIX & Macintosh environments. Responsible for providing post-sales 24/7 after hours support and implementation services. We are providing the anticipated base salary range for this role: $76,150-114,040 annually. This role is eligible for commission under the terms of an applicable plan. This role is eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . Posting Tags Compensation details: 40 Yearly Salary PIbc58c3ba6c9d-9697
We are a mission-driven technology startup transforming the way in-home care is delivered through innovative AI solutions. Our platform unifies signals from cameras, sensors, wearables, and connected devices to turn raw data into secure, real-time insights and closed-loop care actions; giving families peace of mind, seniors dignified independence, and providers the tools to deliver safer, more proactive care. We're a small, mission-driven team tackling one of the most important challenges of our time: helping people age safely and independently at home. If that excites you, we'd love to have you join us. ABOUT THE ROLE: We need a Technical Product Manager who can be our in-house lead, someone who partners with our existing AI engineer contractors to keep building, rather than just handing off specs and waiting. This isn't a traditional PM role. You'll be embedded across our portfolio of vertical businesses, working directly with contractors and teams, moving between projects as priorities shift. You'll own both the technical product thinking and the hands-on execution of prototypes, MVPs, internal tools, and integrations, especially in the early, resource-light stages before a project has its own dedicated engineering team. As the team grows, this role is expected to evolve into hiring and managing other builders - so we're looking for someone who can operate as a strong senior individual contributor now and step into people leadership as the portfolio scales. Reporting directly to the CEOå and Head of Product, you'll evaluate priorities, identify tradeoffs, and provide recommendations on product direction, technical decisions, and resource allocation across multiple initiatives. While the CEO retains final decision-making authority, you'll provide the analysis, recommendations, and operational leadership needed to keep projects moving efficiently and effectively. As our portfolio grows, this role will evolve from a senior individual contributor into a people leadership position. You'll help define and build the product function, with the opportunity to hire, mentor, and lead additional builders as the organization scales. WHAT YOU'LL OWN: Product Strategy Across Multiple Projects Partner with business unit leads to define product direction, technical scope, and priorities - often for ventures still finding product-market fit. Translate ambiguous, early-stage ideas into clear requirements, PRDs, and success metrics. Prioritize building now vs. later, given that resources are shared across the portfolio and every project is competing for the same attention. Support in building technical narratives for decks and funding rounds Hands-On Building Personally build MVPs, prototypes, and early product versions - this may mean writing code, configuring no-code/low-code tools, or standing up integrations, depending on the project. Ship fast, validate with real users or data, and iterate - favoring working software over polished documentation. Build the internal tools and lightweight automation that let small or nonexistent teams punch above their weight. Working Across a Portfolio Move between 2-4 active projects at a time, context-switching without losing momentum on any of them. Standardize just enough process (documentation, handoff notes, basic architecture decisions) that a project can survive you rotating off it. Identify patterns and reusable components across business units - no reason to rebuild the same login flow or admin panel five times. Communicate clearly and frequently with non-technical stakeholders who may not have visibility into the technical details. Judgment & Prioritization Triage constantly: with limited time and sometimes no dedicated team per project, you decide what gets your attention this week. Push back on scope creep and unrealistic timelines when a project's ambitions outpace its resourcing. Recognize when projects require additional resources and proactively recommend solutions. Validate the work and technical quality of our offshore teams Growing the Function As the portfolio scales, help define and build out the builder/product function - potentially hiring and managing additional Technical PMs or product engineers. QUALIFICATIONS: Required 6+ years in product management or a hybrid product/engineering role, with direct, hands-on building experience (not purely spec-writing) - scripting, front-end/back-end development, no-code platforms, or technical prototyping all count. Comfortable working on multiple unrelated projects simultaneously, often with incomplete information and no dedicated team. Strong technical fluency: able to read code, understand system architecture, and make informed build/buy/integrate decisions. Experience taking a product from zero to a working first version, ideally in an early-stage or startup environment. Excellent written and verbal communication - you'll be the connective tissue between technical execution and business stakeholders who don't share your context by default. Preferred Prior experience at a startup studio, venture builder, holding company, or multi-brand/multi-subsidiary organization. Familiarity with traditional engineering and AI no-code/low-code tools (Experience standing up projects that were later handed off to dedicated engineering teams. Background in a technical discipline (CS, engineering) or equivalent self-taught technical depth. Exposure to robotics; IoT is a nice-to-have, not a requirement. WHAT SUCCESS LOOKS LIKE: Multiple projects have working, validated product versions that started as your prototypes or the support you've given other builders. Business unit leads trust you to make the right call on scope and priority without hand-holding. Projects you've rotated off of continue running smoothly because you left them in a maintainable state. Leadership has a clear, current picture of which projects are gaining traction and which need investment or should be sunset, informed by your product judgment. You've laid the groundwork to bring on and manage additional builders as the portfolio grows. A NOTE TO FIT: This role suits someone who gets energy from variety and ambiguity, not someone who wants deep, singular focus on one product for years. We value curiosity, ownership, humility, speed, and thoughtful debate. Strong opinions are welcome, and they should be backed by data and a willingness to adapt. The pay range for this role is: 100,000 - 150,000 USD per year(Culver City, CA) PI3f235fb0e9eb-4744
08/07/2026
Full time
We are a mission-driven technology startup transforming the way in-home care is delivered through innovative AI solutions. Our platform unifies signals from cameras, sensors, wearables, and connected devices to turn raw data into secure, real-time insights and closed-loop care actions; giving families peace of mind, seniors dignified independence, and providers the tools to deliver safer, more proactive care. We're a small, mission-driven team tackling one of the most important challenges of our time: helping people age safely and independently at home. If that excites you, we'd love to have you join us. ABOUT THE ROLE: We need a Technical Product Manager who can be our in-house lead, someone who partners with our existing AI engineer contractors to keep building, rather than just handing off specs and waiting. This isn't a traditional PM role. You'll be embedded across our portfolio of vertical businesses, working directly with contractors and teams, moving between projects as priorities shift. You'll own both the technical product thinking and the hands-on execution of prototypes, MVPs, internal tools, and integrations, especially in the early, resource-light stages before a project has its own dedicated engineering team. As the team grows, this role is expected to evolve into hiring and managing other builders - so we're looking for someone who can operate as a strong senior individual contributor now and step into people leadership as the portfolio scales. Reporting directly to the CEOå and Head of Product, you'll evaluate priorities, identify tradeoffs, and provide recommendations on product direction, technical decisions, and resource allocation across multiple initiatives. While the CEO retains final decision-making authority, you'll provide the analysis, recommendations, and operational leadership needed to keep projects moving efficiently and effectively. As our portfolio grows, this role will evolve from a senior individual contributor into a people leadership position. You'll help define and build the product function, with the opportunity to hire, mentor, and lead additional builders as the organization scales. WHAT YOU'LL OWN: Product Strategy Across Multiple Projects Partner with business unit leads to define product direction, technical scope, and priorities - often for ventures still finding product-market fit. Translate ambiguous, early-stage ideas into clear requirements, PRDs, and success metrics. Prioritize building now vs. later, given that resources are shared across the portfolio and every project is competing for the same attention. Support in building technical narratives for decks and funding rounds Hands-On Building Personally build MVPs, prototypes, and early product versions - this may mean writing code, configuring no-code/low-code tools, or standing up integrations, depending on the project. Ship fast, validate with real users or data, and iterate - favoring working software over polished documentation. Build the internal tools and lightweight automation that let small or nonexistent teams punch above their weight. Working Across a Portfolio Move between 2-4 active projects at a time, context-switching without losing momentum on any of them. Standardize just enough process (documentation, handoff notes, basic architecture decisions) that a project can survive you rotating off it. Identify patterns and reusable components across business units - no reason to rebuild the same login flow or admin panel five times. Communicate clearly and frequently with non-technical stakeholders who may not have visibility into the technical details. Judgment & Prioritization Triage constantly: with limited time and sometimes no dedicated team per project, you decide what gets your attention this week. Push back on scope creep and unrealistic timelines when a project's ambitions outpace its resourcing. Recognize when projects require additional resources and proactively recommend solutions. Validate the work and technical quality of our offshore teams Growing the Function As the portfolio scales, help define and build out the builder/product function - potentially hiring and managing additional Technical PMs or product engineers. QUALIFICATIONS: Required 6+ years in product management or a hybrid product/engineering role, with direct, hands-on building experience (not purely spec-writing) - scripting, front-end/back-end development, no-code platforms, or technical prototyping all count. Comfortable working on multiple unrelated projects simultaneously, often with incomplete information and no dedicated team. Strong technical fluency: able to read code, understand system architecture, and make informed build/buy/integrate decisions. Experience taking a product from zero to a working first version, ideally in an early-stage or startup environment. Excellent written and verbal communication - you'll be the connective tissue between technical execution and business stakeholders who don't share your context by default. Preferred Prior experience at a startup studio, venture builder, holding company, or multi-brand/multi-subsidiary organization. Familiarity with traditional engineering and AI no-code/low-code tools (Experience standing up projects that were later handed off to dedicated engineering teams. Background in a technical discipline (CS, engineering) or equivalent self-taught technical depth. Exposure to robotics; IoT is a nice-to-have, not a requirement. WHAT SUCCESS LOOKS LIKE: Multiple projects have working, validated product versions that started as your prototypes or the support you've given other builders. Business unit leads trust you to make the right call on scope and priority without hand-holding. Projects you've rotated off of continue running smoothly because you left them in a maintainable state. Leadership has a clear, current picture of which projects are gaining traction and which need investment or should be sunset, informed by your product judgment. You've laid the groundwork to bring on and manage additional builders as the portfolio grows. A NOTE TO FIT: This role suits someone who gets energy from variety and ambiguity, not someone who wants deep, singular focus on one product for years. We value curiosity, ownership, humility, speed, and thoughtful debate. Strong opinions are welcome, and they should be backed by data and a willingness to adapt. The pay range for this role is: 100,000 - 150,000 USD per year(Culver City, CA) PI3f235fb0e9eb-4744
Service Manager US-NY-Melville Job ID: 34697 Type: Full-Time # of Openings: 1 Category: Field Service CUSA Melville Headquarters About the Role Responsible for leading a team of field service technicians in maintaining Canon/Oce products and services according to company standards and achieving the highest level of customer satisfaction. Your Impact - Manages a team of technicians that support our hardware and software. - Creates operating plans to achieve service business objectives of machine performance, revenue and expense control. - Handles special projects as assigned. - Works closely with Sales and Customers to achieve a high level of customer satisfaction. - Addresses and resolves customer issues to achieve total customer satisfaction. - Supports the policies and procedures of the department and company. About You: The Skills & Expertise You Bring We are providing the anticipated base salary range for this role: $77,180 - $115,580 annually . This role is eligible for a transportation allowance. - Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt). - Degree in Business Administration or Applied Science preferred. - Previous management or supervisory experience preferred. - Experience in document management technology or related industry. - This position may require managing a 24/7 work schedule to meet customer needs. - Hands on field technical experience with digital and/or electromechanical technology. - Ability to consistently demonstrate a superior level of leadership, business influence and acumen. - Excellent communication, time management and negotiation skills. - Experience in delivering service to fortune 1000 customers within the high-end printing industry is a plus. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . Posting Tags Compensation details: 80 Yearly Salary PIa45-6645
08/07/2026
Full time
Service Manager US-NY-Melville Job ID: 34697 Type: Full-Time # of Openings: 1 Category: Field Service CUSA Melville Headquarters About the Role Responsible for leading a team of field service technicians in maintaining Canon/Oce products and services according to company standards and achieving the highest level of customer satisfaction. Your Impact - Manages a team of technicians that support our hardware and software. - Creates operating plans to achieve service business objectives of machine performance, revenue and expense control. - Handles special projects as assigned. - Works closely with Sales and Customers to achieve a high level of customer satisfaction. - Addresses and resolves customer issues to achieve total customer satisfaction. - Supports the policies and procedures of the department and company. About You: The Skills & Expertise You Bring We are providing the anticipated base salary range for this role: $77,180 - $115,580 annually . This role is eligible for a transportation allowance. - Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt). - Degree in Business Administration or Applied Science preferred. - Previous management or supervisory experience preferred. - Experience in document management technology or related industry. - This position may require managing a 24/7 work schedule to meet customer needs. - Hands on field technical experience with digital and/or electromechanical technology. - Ability to consistently demonstrate a superior level of leadership, business influence and acumen. - Excellent communication, time management and negotiation skills. - Experience in delivering service to fortune 1000 customers within the high-end printing industry is a plus. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . Posting Tags Compensation details: 80 Yearly Salary PIa45-6645
Job Description: Pacific Life is seeking an Actuary & Director, Model Risk Management to join our team. This role is on-site 4 days per week and work from home 1 day per week in Newport Beach, CA, Omaha, NE, or Charlotte, NC. If you are not currently located near one of our offices, we offer comprehensive relocation assistance. This role is a strong fit for a senior life actuary who enjoys technical depth, independent challenge, and practical business impact. You will lead second-line model risk oversight for Life insurance models across Financial Reporting, Product Development, Forecasting, and related model uses. You will work directly with business leaders, model developers, and risk committees to assess whether models are fit for purpose. This role will report directly to the VP of Model Risk Management and offers broad visibility across Pacific Life's products and functions. How you will make an impact: Lead comprehensive reviews of Life models and provide clear, practical recommendations to owners, senior leaders, and risk committees. Raise the bar on methodologies and assumptions by challenging practices, identifying areas of potential risk and driving for meaningful improvements. Provide expert guidance on efficient modeling techniques and robust governance practices, to bolster model risk management. Collaborate with cross-domain subject experts to understand and impact the business more holistically and help advance Pacific Life's model risk framework and practices. Stay current on emerging practices, modeling techniques, technologies, and regulatory developments. The experience you bring: 8+ years of actuarial experience with an FSA designation. Deep experience in Life products, in areas of actuarial modeling, financial reporting, forecasting, pricing, or economic valuation. Ability to challenge technical work constructively and influence senior leaders and technical teams. Experience reviewing, validating, developing, or testing complex actuarial models. Strong communication skills, including the ability to explain complex modeling issues in clear business language. Strong project leadership, judgment, and stakeholder management skills. What makes you stand out: Experience with Prophet. Familiarity in emerging AI tools and advanced analytics. Experience building validation / replication / challenger models. Salary Ranges per Location: Newport Beach, CA: $203,760 - $249,040 Omaha, NE: $175,950 - $215,050 Charlotte, NC: $185,220 - $226,380 Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $203,760.00 - $249,040.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
08/07/2026
Full time
Job Description: Pacific Life is seeking an Actuary & Director, Model Risk Management to join our team. This role is on-site 4 days per week and work from home 1 day per week in Newport Beach, CA, Omaha, NE, or Charlotte, NC. If you are not currently located near one of our offices, we offer comprehensive relocation assistance. This role is a strong fit for a senior life actuary who enjoys technical depth, independent challenge, and practical business impact. You will lead second-line model risk oversight for Life insurance models across Financial Reporting, Product Development, Forecasting, and related model uses. You will work directly with business leaders, model developers, and risk committees to assess whether models are fit for purpose. This role will report directly to the VP of Model Risk Management and offers broad visibility across Pacific Life's products and functions. How you will make an impact: Lead comprehensive reviews of Life models and provide clear, practical recommendations to owners, senior leaders, and risk committees. Raise the bar on methodologies and assumptions by challenging practices, identifying areas of potential risk and driving for meaningful improvements. Provide expert guidance on efficient modeling techniques and robust governance practices, to bolster model risk management. Collaborate with cross-domain subject experts to understand and impact the business more holistically and help advance Pacific Life's model risk framework and practices. Stay current on emerging practices, modeling techniques, technologies, and regulatory developments. The experience you bring: 8+ years of actuarial experience with an FSA designation. Deep experience in Life products, in areas of actuarial modeling, financial reporting, forecasting, pricing, or economic valuation. Ability to challenge technical work constructively and influence senior leaders and technical teams. Experience reviewing, validating, developing, or testing complex actuarial models. Strong communication skills, including the ability to explain complex modeling issues in clear business language. Strong project leadership, judgment, and stakeholder management skills. What makes you stand out: Experience with Prophet. Familiarity in emerging AI tools and advanced analytics. Experience building validation / replication / challenger models. Salary Ranges per Location: Newport Beach, CA: $203,760 - $249,040 Omaha, NE: $175,950 - $215,050 Charlotte, NC: $185,220 - $226,380 Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $203,760.00 - $249,040.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! Position Summary Project Managers are responsible for managing a range of business and technology projects of moderate complexity. They support the delivery of solutions by coordinating project scope, timelines, and resources using both traditional and Agile methodologies. Project Managers work closely with cross-functional teams to ensure clear communication, timely execution, and alignment with business goals. This role will manage a variety of projects, including initiatives that span both business operations and technical implementations. The ideal candidate is comfortable managing projects independently and contributing to Agile practices in a collaborative environment. Essential Duties and Responsibilities Duties include the following. Other responsibilities may be assigned. Spend approximately 60% of time managing projects through various phases of software development (Discovery Delivery), 20% gathering requirements for smaller-scale efforts, and 20% on reporting, metrics, and resource coordination. Manage project delivery within defined scope, timeline, and budget. Coordinate multiple projects or workstreams simultaneously. Identify and escalate risks and issues, and support mitigation planning. Provide regular project updates to stakeholders and team members. Follow established project management processes and maintain documentation. Support project delivery from initiation through implementation and closure. Track resource needs and assist with utilization planning. Communicate budget and task status clearly across teams. Align project deliverables with business objectives and report progress accordingly. Coordinate final delivery activities including UAT, implementation, and sign-off. Collaborate with internal teams and vendors to identify solutions. Maintain project documentation and assets. Work with product and business teams to define requirements and estimate effort. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 3-5 years of experience as a project manager or in a similar role managing project scope, timelines, and delivery. 1-2 years of experience working with Agile teams using tools like Jira or Azure DevOps (ADO), including participation in scrum ceremonies. Familiarity with task planning, dependencies, and resource coordination. Understanding of Agile methodologies such as Scrum and Kanban. General knowledge of technology and business operations. Strong problem-solving skills and ability to support technology-driven solutions. Excellent written and verbal communication skills. Ability to work effectively with cross-functional teams and stakeholders. Strong attention to detail and organizational skills. Ability to manage multiple priorities and meet deadlines. Customer-service orientation and team collaboration mindset. Experience in financial services or loan servicing is a plus. Benefits Paid Time Off (PTO) Medical, Dental & Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan Additional Notes The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
08/07/2026
Full time
About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! Position Summary Project Managers are responsible for managing a range of business and technology projects of moderate complexity. They support the delivery of solutions by coordinating project scope, timelines, and resources using both traditional and Agile methodologies. Project Managers work closely with cross-functional teams to ensure clear communication, timely execution, and alignment with business goals. This role will manage a variety of projects, including initiatives that span both business operations and technical implementations. The ideal candidate is comfortable managing projects independently and contributing to Agile practices in a collaborative environment. Essential Duties and Responsibilities Duties include the following. Other responsibilities may be assigned. Spend approximately 60% of time managing projects through various phases of software development (Discovery Delivery), 20% gathering requirements for smaller-scale efforts, and 20% on reporting, metrics, and resource coordination. Manage project delivery within defined scope, timeline, and budget. Coordinate multiple projects or workstreams simultaneously. Identify and escalate risks and issues, and support mitigation planning. Provide regular project updates to stakeholders and team members. Follow established project management processes and maintain documentation. Support project delivery from initiation through implementation and closure. Track resource needs and assist with utilization planning. Communicate budget and task status clearly across teams. Align project deliverables with business objectives and report progress accordingly. Coordinate final delivery activities including UAT, implementation, and sign-off. Collaborate with internal teams and vendors to identify solutions. Maintain project documentation and assets. Work with product and business teams to define requirements and estimate effort. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 3-5 years of experience as a project manager or in a similar role managing project scope, timelines, and delivery. 1-2 years of experience working with Agile teams using tools like Jira or Azure DevOps (ADO), including participation in scrum ceremonies. Familiarity with task planning, dependencies, and resource coordination. Understanding of Agile methodologies such as Scrum and Kanban. General knowledge of technology and business operations. Strong problem-solving skills and ability to support technology-driven solutions. Excellent written and verbal communication skills. Ability to work effectively with cross-functional teams and stakeholders. Strong attention to detail and organizational skills. Ability to manage multiple priorities and meet deadlines. Customer-service orientation and team collaboration mindset. Experience in financial services or loan servicing is a plus. Benefits Paid Time Off (PTO) Medical, Dental & Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan Additional Notes The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Lead Specialist, Oracle SCM to join our Managed Services practice. Responsibilities: Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM) Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/ functional requirements Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required Bachelor's degree from an accredited college/university in an appropriate field is required Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; Strong configuration skills across Oracle Cloud Applications. Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore) Excellent written and verbal communication, facilitation, and presentation skills Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively Ability to travel as necessary depending on client and business needs Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
08/07/2026
Full time
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Lead Specialist, Oracle SCM to join our Managed Services practice. Responsibilities: Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM) Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/ functional requirements Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required Bachelor's degree from an accredited college/university in an appropriate field is required Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; Strong configuration skills across Oracle Cloud Applications. Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore) Excellent written and verbal communication, facilitation, and presentation skills Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively Ability to travel as necessary depending on client and business needs Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Butcher Power Products (BPP) designs and manufactures mission critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams collaborate closely across engineering, manufacturing, and operations to build reliable, high quality systems and take pride in delivering work that truly matters. Job Summary: Butcher Power Products (BPP) is seeking a Senior Infrastructure & Security Engineer to join our growing Information Technology team. This is a unique opportunity for an experienced technology professional to help shape the future of IT operations within a rapidly evolving organization. BPP has recently completed a significant transformation to a modern Microsoft enterprise platform, including Microsoft 365 E5, Entra ID, Intune, Defender, Azure services, and a Cisco-based network infrastructure. The successful candidate will serve as the primary technical owner and subject matter expert for networking, infrastructure, cloud operations, identity security, and cybersecurity initiatives. Working alongside existing IT staff and strategic service providers, this individual will help establish internal ownership of critical technology platforms and reduce long-term reliance on managed service providers. This is a highly visible, hands-on engineering role that combines architecture, administration, operational support, security, project leadership, and technology strategy. Key Responsibilities: Infrastructure & Network Engineering: Own and administer Cisco Meraki networking environments, including switching, wireless, SD-WAN, VPN, and firewall services. Manage Cisco Umbrella, Duo MFA, and related network security technologies. Design, implement, and maintain network architecture standards. Manage network performance, availability, monitoring, and troubleshooting. Lead network expansion and modernization initiatives. Serve as primary escalation point for complex infrastructure issues. Maintain network diagrams, standards, and technical documentation. Security Engineering & Operations: Own operational administration of Microsoft Defender security solutions. Administer Microsoft Entra ID security controls, Conditional Access, and identity protection capabilities. Manage privileged access controls, RBAC, and security governance processes. Coordinate vulnerability management and remediation activities. Partner with eSentire and other security providers for incident response and threat management. Conduct risk assessments and security reviews. Lead implementation of security best practices aligned to Zero Trust principles. Develop and maintain cybersecurity policies, standards, and operational procedures. Microsoft Cloud & Identity Administration: Administer Microsoft 365, Entra ID, Intune, and Azure environments. Support cloud architecture and platform governance initiatives. Manage identity lifecycle processes and authentication services. Support compliance, device management, and endpoint security initiatives. Participate in future cloud modernization and automation projects. Evaluate and implement improvements to Microsoft security and infrastructure platforms. Technical Leadership & MSP Transition: Act as technical owner for infrastructure and security vendors. Develop plans to transition operational responsibilities from managed service providers to internal IT resources. Validate vendor recommendations and architectural decisions. Identify opportunities to improve service quality, operational efficiency, and cost effectiveness. Provide technical mentorship to engineers and support staff. Service Delivery & Support: Serve as Tier III escalation resource. Participate in troubleshooting complex user and infrastructure issues. Support major incidents and problem management activities. Contribute to continuous improvement of support processes and documentation. Utilize Jira Service Management and established ITIL-style processes. Qualifications: Required: 7+ years of experience in systems, infrastructure, networking, or cybersecurity roles. Experience administering Microsoft 365 environments. Experience with Microsoft Entra ID and identity security. Experience with Microsoft Defender security platforms. Strong networking fundamentals including routing, switching, VLANs, VPNs, wireless, and firewall technologies. Experience supporting Cisco or Meraki environments. Strong troubleshooting and analytical skills. Experience creating technical documentation and operational procedures. Ability to work independently and drive technical initiatives. Preferred: Experience transitioning services from MSP-supported environments to internal ownership. Experience with Cisco Meraki, Cisco Umbrella, and Duo. Experience with Microsoft Intune and endpoint management. Experience supporting Azure environments. Security Operations Center (SOC) collaboration experience. Manufacturing or multi-site environment experience. Certifications Preferred: CCNA Security+ SC-300 AZ-500 CISSP Meraki certifications Core Competencies: Technical Infrastructure & Networking Cybersecurity & Risk Management Microsoft Cloud & Endpoint Management Technical Leadership & Strategic Ownership Operational Excellence & Service Delivery CompensationThe base pay range for this role is $150,000 - $160,000 per year. Equal Opportunity Employer Butcher Power Products is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please let us know. Compensation ranges are provided in accordance with applicable state and local pay transparency laws. PI4bf-4263
08/07/2026
Full time
Butcher Power Products (BPP) designs and manufactures mission critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams collaborate closely across engineering, manufacturing, and operations to build reliable, high quality systems and take pride in delivering work that truly matters. Job Summary: Butcher Power Products (BPP) is seeking a Senior Infrastructure & Security Engineer to join our growing Information Technology team. This is a unique opportunity for an experienced technology professional to help shape the future of IT operations within a rapidly evolving organization. BPP has recently completed a significant transformation to a modern Microsoft enterprise platform, including Microsoft 365 E5, Entra ID, Intune, Defender, Azure services, and a Cisco-based network infrastructure. The successful candidate will serve as the primary technical owner and subject matter expert for networking, infrastructure, cloud operations, identity security, and cybersecurity initiatives. Working alongside existing IT staff and strategic service providers, this individual will help establish internal ownership of critical technology platforms and reduce long-term reliance on managed service providers. This is a highly visible, hands-on engineering role that combines architecture, administration, operational support, security, project leadership, and technology strategy. Key Responsibilities: Infrastructure & Network Engineering: Own and administer Cisco Meraki networking environments, including switching, wireless, SD-WAN, VPN, and firewall services. Manage Cisco Umbrella, Duo MFA, and related network security technologies. Design, implement, and maintain network architecture standards. Manage network performance, availability, monitoring, and troubleshooting. Lead network expansion and modernization initiatives. Serve as primary escalation point for complex infrastructure issues. Maintain network diagrams, standards, and technical documentation. Security Engineering & Operations: Own operational administration of Microsoft Defender security solutions. Administer Microsoft Entra ID security controls, Conditional Access, and identity protection capabilities. Manage privileged access controls, RBAC, and security governance processes. Coordinate vulnerability management and remediation activities. Partner with eSentire and other security providers for incident response and threat management. Conduct risk assessments and security reviews. Lead implementation of security best practices aligned to Zero Trust principles. Develop and maintain cybersecurity policies, standards, and operational procedures. Microsoft Cloud & Identity Administration: Administer Microsoft 365, Entra ID, Intune, and Azure environments. Support cloud architecture and platform governance initiatives. Manage identity lifecycle processes and authentication services. Support compliance, device management, and endpoint security initiatives. Participate in future cloud modernization and automation projects. Evaluate and implement improvements to Microsoft security and infrastructure platforms. Technical Leadership & MSP Transition: Act as technical owner for infrastructure and security vendors. Develop plans to transition operational responsibilities from managed service providers to internal IT resources. Validate vendor recommendations and architectural decisions. Identify opportunities to improve service quality, operational efficiency, and cost effectiveness. Provide technical mentorship to engineers and support staff. Service Delivery & Support: Serve as Tier III escalation resource. Participate in troubleshooting complex user and infrastructure issues. Support major incidents and problem management activities. Contribute to continuous improvement of support processes and documentation. Utilize Jira Service Management and established ITIL-style processes. Qualifications: Required: 7+ years of experience in systems, infrastructure, networking, or cybersecurity roles. Experience administering Microsoft 365 environments. Experience with Microsoft Entra ID and identity security. Experience with Microsoft Defender security platforms. Strong networking fundamentals including routing, switching, VLANs, VPNs, wireless, and firewall technologies. Experience supporting Cisco or Meraki environments. Strong troubleshooting and analytical skills. Experience creating technical documentation and operational procedures. Ability to work independently and drive technical initiatives. Preferred: Experience transitioning services from MSP-supported environments to internal ownership. Experience with Cisco Meraki, Cisco Umbrella, and Duo. Experience with Microsoft Intune and endpoint management. Experience supporting Azure environments. Security Operations Center (SOC) collaboration experience. Manufacturing or multi-site environment experience. Certifications Preferred: CCNA Security+ SC-300 AZ-500 CISSP Meraki certifications Core Competencies: Technical Infrastructure & Networking Cybersecurity & Risk Management Microsoft Cloud & Endpoint Management Technical Leadership & Strategic Ownership Operational Excellence & Service Delivery CompensationThe base pay range for this role is $150,000 - $160,000 per year. Equal Opportunity Employer Butcher Power Products is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please let us know. Compensation ranges are provided in accordance with applicable state and local pay transparency laws. PI4bf-4263
Butcher Power Products (BPP) designs and manufactures mission critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams collaborate closely across engineering, manufacturing, and operations to build reliable, high quality systems and take pride in delivering work that truly matters. The Role: As the Business Intelligence Manager, you run BPP's reporting environment day to day. Reporting to the Director of Data & Analytics, you build and maintain the Power BI reporting the business depends on, operate the Microsoft Fabric and Lakehouse environment, and directly manage the Data Analyst and Data Intern who support them. The Director sets platform architecture, governance standards, and KPI definitions-you execute against them, turning requests from Finance, Operations, Manufacturing, Inventory, Sales, and Projects into delivered, accurate, refreshed reporting while keeping the environment stable, performant, and documented. Key Responsibilities: Team Leadership & Delivery Management: • Day-to-Day Team Management: Direct the daily work of the D.A.T.A. Department's Data Analyst and Data Intern-assigning and reviewing work, unblocking technical issues, and developing skills through mentorship and peer review.• Delivery Planning: Translate department priorities set by the Director into scheduled work, communicate realistic delivery timelines to requesters, and report progress, blockers, and risk upward.• Standards Enforcement: Apply and enforce the department's data governance, documentation, naming, and development standards across all reporting work produced by the team. Reporting & Business Intelligence Delivery: • Report Development: Build, publish, and maintain the Power BI reports and dashboards that populate BPP's tiered reporting structure-executive summary, departmental detail, and transaction-level drill-through-spanning Finance, Operations, Inventory, Manufacturing, Sales, and Projects.• Report Catalog Ownership: Own the day-to-day lifecycle of the report catalog: intake, development, validation, release, version control, and retirement of obsolete content.• Request Intake & Prioritization: Run the reporting request queue-triaging incoming asks, scoping requirements with the business, setting delivery expectations, and escalating scope or resourcing conflicts to the Director.• Semantic Model Maintenance: Extend and maintain BPP's core Power BI semantic model within the shared dimensions, certified measures, and business definitions established by the Director-adding measures and tables as new reporting needs arise without fragmenting the model.• KPI Consistency: Ensure defined KPIs are calculated identically across every report, so the same metric returns the same number regardless of where it is viewed.• Self-Service Enablement: Publish certified datasets, report templates, and user documentation, and deliver hands-on training that lets business users answer their own questions without creating shadow reporting. Fabric, Power BI & Lakehouse Operations: • Workspace Administration: Administer Microsoft Fabric and Power BI workspaces day to day-workspace structure, deployment pipelines, workspace roles, app distribution, and promotion from development to production. • Lakehouse & Pipeline Operations: Operate and maintain the Lakehouse environment and the pipelines feeding it-monitoring ingestion from Dynamics 365 Finance & Operations, Sales Hub, and SQL sources, and resolving load failures before they reach the business.• Refresh & Performance Monitoring: Monitor refresh schedules, capacity utilization, and query performance-troubleshooting failures, optimizing slow models and reports, and reporting environment health to the Director.• Access & Security Administration: Administer report access, row-level security, and workspace permissions in accordance with the data governance and sensitivity standards defined for the department.• Capacity & Cost Monitoring: Track Fabric capacity consumption and licensing usage, flagging cost, throttling, and scaling risks with recommended remediation.• First-Line Support: Serve as first-line resolution for reporting and data issues routed through the enterprise intake and escalation model-driving them to closure and escalating platform- or ERP-level problems to the Director with clear root-cause detail. Cross-Functional Collaboration: • Requirements Gathering: Work directly with Finance, Operations, Inventory, Manufacturing, Sales, and Projects to turn operational questions into report requirements, validating that delivered output answers the question that was actually asked.• Data Validation: Partner with functional owners and departmental super-users to reconcile report output against source system records and confirm accuracy before release to the business.• ERP Change Coordination: Coordinate with the Director and implementation partners on how Dynamics 365 configuration and process changes affect downstream reporting, adjusting models and reports ahead of each release. Qualifications: Required: Experience: 5+ years in business intelligence, analytics, or data engineering, including 2+ years leading a small team or owning a production reporting environment; this role will manage a Data Analyst and Data Intern. Education: Bachelor's degree in Computer Science, Information Technology, Information Systems, Economics, Business Intelligence, or a related field. Team Leadership: Demonstrated ability to direct the daily work of a Data Analyst and Data Intern, review technical output, and develop staff, while partnering effectively with non-technical stakeholders across the business. Technical Mastery: - Advanced Power BI-DAX, Power Query, semantic modeling, deployment pipelines, and workspace administration.- Hands-on Microsoft Fabric experience-Lakehouse, data pipelines, notebooks, and capacity monitoring.- Strong SQL and dimensional (star schema) data modeling; working proficiency in Python (PySpark).- Working knowledge of Dynamics 365 Finance & Operations and Dataverse data structures. Desired: Domain Knowledge (Preferred): Experience with manufacturing data including Bills of Materials (BOMs), production orders, inventory tracking, and industrial supply chain logic. Traits That Fit BPP: • Operational Discipline: You treat a failed refresh or a wrong number as an urgent problem, and you build the checks that keep it from happening twice.• Service Mindset: You are responsive to the business, set clear expectations, and follow through on what you commit to.• Meticulous Ownership: You hold a high bar for data integrity, documentation, and delivery quality, and expect the same from your team.• Bias for Action: You move with urgency and decisiveness while never sacrificing quality or accuracy. Core Competencies: Technical Leadership: Coaches and guides the Data Analyst and Data Intern while maintaining high standards for BI delivery, documentation, and governance. Data Integrity & Quality: Applies rigor to validation, reconciliation, refresh monitoring, and KPI consistency. Business Partnership: Translates operational needs into clear reporting requirements and communicates progress, tradeoffs, and risks. Execution & Prioritization: Manages intake, delivery timelines, blockers, and competing business requests with urgency and clarity. Systems Thinking: Understands how ERP, Fabric, Lakehouse, semantic models, and downstream reports connect across the business. Continuous Improvement: Identifies opportunities to simplify reporting, improve self-service, and strengthen reporting standards. CompensationThe base pay range for this role is $115,000 - $140,000 per year. Equal Opportunity Employer Butcher Power Products is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please let us know. Compensation ranges are provided in accordance with applicable state and local pay transparency laws. PI0a213d8205ba-8210
08/07/2026
Full time
Butcher Power Products (BPP) designs and manufactures mission critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams collaborate closely across engineering, manufacturing, and operations to build reliable, high quality systems and take pride in delivering work that truly matters. The Role: As the Business Intelligence Manager, you run BPP's reporting environment day to day. Reporting to the Director of Data & Analytics, you build and maintain the Power BI reporting the business depends on, operate the Microsoft Fabric and Lakehouse environment, and directly manage the Data Analyst and Data Intern who support them. The Director sets platform architecture, governance standards, and KPI definitions-you execute against them, turning requests from Finance, Operations, Manufacturing, Inventory, Sales, and Projects into delivered, accurate, refreshed reporting while keeping the environment stable, performant, and documented. Key Responsibilities: Team Leadership & Delivery Management: • Day-to-Day Team Management: Direct the daily work of the D.A.T.A. Department's Data Analyst and Data Intern-assigning and reviewing work, unblocking technical issues, and developing skills through mentorship and peer review.• Delivery Planning: Translate department priorities set by the Director into scheduled work, communicate realistic delivery timelines to requesters, and report progress, blockers, and risk upward.• Standards Enforcement: Apply and enforce the department's data governance, documentation, naming, and development standards across all reporting work produced by the team. Reporting & Business Intelligence Delivery: • Report Development: Build, publish, and maintain the Power BI reports and dashboards that populate BPP's tiered reporting structure-executive summary, departmental detail, and transaction-level drill-through-spanning Finance, Operations, Inventory, Manufacturing, Sales, and Projects.• Report Catalog Ownership: Own the day-to-day lifecycle of the report catalog: intake, development, validation, release, version control, and retirement of obsolete content.• Request Intake & Prioritization: Run the reporting request queue-triaging incoming asks, scoping requirements with the business, setting delivery expectations, and escalating scope or resourcing conflicts to the Director.• Semantic Model Maintenance: Extend and maintain BPP's core Power BI semantic model within the shared dimensions, certified measures, and business definitions established by the Director-adding measures and tables as new reporting needs arise without fragmenting the model.• KPI Consistency: Ensure defined KPIs are calculated identically across every report, so the same metric returns the same number regardless of where it is viewed.• Self-Service Enablement: Publish certified datasets, report templates, and user documentation, and deliver hands-on training that lets business users answer their own questions without creating shadow reporting. Fabric, Power BI & Lakehouse Operations: • Workspace Administration: Administer Microsoft Fabric and Power BI workspaces day to day-workspace structure, deployment pipelines, workspace roles, app distribution, and promotion from development to production. • Lakehouse & Pipeline Operations: Operate and maintain the Lakehouse environment and the pipelines feeding it-monitoring ingestion from Dynamics 365 Finance & Operations, Sales Hub, and SQL sources, and resolving load failures before they reach the business.• Refresh & Performance Monitoring: Monitor refresh schedules, capacity utilization, and query performance-troubleshooting failures, optimizing slow models and reports, and reporting environment health to the Director.• Access & Security Administration: Administer report access, row-level security, and workspace permissions in accordance with the data governance and sensitivity standards defined for the department.• Capacity & Cost Monitoring: Track Fabric capacity consumption and licensing usage, flagging cost, throttling, and scaling risks with recommended remediation.• First-Line Support: Serve as first-line resolution for reporting and data issues routed through the enterprise intake and escalation model-driving them to closure and escalating platform- or ERP-level problems to the Director with clear root-cause detail. Cross-Functional Collaboration: • Requirements Gathering: Work directly with Finance, Operations, Inventory, Manufacturing, Sales, and Projects to turn operational questions into report requirements, validating that delivered output answers the question that was actually asked.• Data Validation: Partner with functional owners and departmental super-users to reconcile report output against source system records and confirm accuracy before release to the business.• ERP Change Coordination: Coordinate with the Director and implementation partners on how Dynamics 365 configuration and process changes affect downstream reporting, adjusting models and reports ahead of each release. Qualifications: Required: Experience: 5+ years in business intelligence, analytics, or data engineering, including 2+ years leading a small team or owning a production reporting environment; this role will manage a Data Analyst and Data Intern. Education: Bachelor's degree in Computer Science, Information Technology, Information Systems, Economics, Business Intelligence, or a related field. Team Leadership: Demonstrated ability to direct the daily work of a Data Analyst and Data Intern, review technical output, and develop staff, while partnering effectively with non-technical stakeholders across the business. Technical Mastery: - Advanced Power BI-DAX, Power Query, semantic modeling, deployment pipelines, and workspace administration.- Hands-on Microsoft Fabric experience-Lakehouse, data pipelines, notebooks, and capacity monitoring.- Strong SQL and dimensional (star schema) data modeling; working proficiency in Python (PySpark).- Working knowledge of Dynamics 365 Finance & Operations and Dataverse data structures. Desired: Domain Knowledge (Preferred): Experience with manufacturing data including Bills of Materials (BOMs), production orders, inventory tracking, and industrial supply chain logic. Traits That Fit BPP: • Operational Discipline: You treat a failed refresh or a wrong number as an urgent problem, and you build the checks that keep it from happening twice.• Service Mindset: You are responsive to the business, set clear expectations, and follow through on what you commit to.• Meticulous Ownership: You hold a high bar for data integrity, documentation, and delivery quality, and expect the same from your team.• Bias for Action: You move with urgency and decisiveness while never sacrificing quality or accuracy. Core Competencies: Technical Leadership: Coaches and guides the Data Analyst and Data Intern while maintaining high standards for BI delivery, documentation, and governance. Data Integrity & Quality: Applies rigor to validation, reconciliation, refresh monitoring, and KPI consistency. Business Partnership: Translates operational needs into clear reporting requirements and communicates progress, tradeoffs, and risks. Execution & Prioritization: Manages intake, delivery timelines, blockers, and competing business requests with urgency and clarity. Systems Thinking: Understands how ERP, Fabric, Lakehouse, semantic models, and downstream reports connect across the business. Continuous Improvement: Identifies opportunities to simplify reporting, improve self-service, and strengthen reporting standards. CompensationThe base pay range for this role is $115,000 - $140,000 per year. Equal Opportunity Employer Butcher Power Products is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please let us know. Compensation ranges are provided in accordance with applicable state and local pay transparency laws. PI0a213d8205ba-8210
