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data center technician
Amazon
Data Center Technician
Amazon Plain City, Ohio
Amazon is seeking a Data Center Technician to support critical infrastructure powering its retail and cloud services. You will install, troubleshoot, and maintain servers, storage, and networking hardware in a high-availability environment. Responsibilities include rack/stack, cabling, break/fix, monitoring alerts, and executing standard operating procedures while following strict safety and security guidelines. You'll collaborate with InfraOps teams, document work, and support on-call rotations. This role offers rapid learning, ownership, and growth in a fast-paced, customer-obsessed culture.
08/06/2026
Full time
Amazon is seeking a Data Center Technician to support critical infrastructure powering its retail and cloud services. You will install, troubleshoot, and maintain servers, storage, and networking hardware in a high-availability environment. Responsibilities include rack/stack, cabling, break/fix, monitoring alerts, and executing standard operating procedures while following strict safety and security guidelines. You'll collaborate with InfraOps teams, document work, and support on-call rotations. This role offers rapid learning, ownership, and growth in a fast-paced, customer-obsessed culture.
Amazon
Infrastructure Delivery Rack Migration Technician
Amazon Hermiston, Oregon
Amazon is seeking an Infrastructure Delivery Rack Migration Technician to support Global Data Center Operations in a fast-paced retail technology environment. In this role, you will execute end-to-end rack migrations, including installing, cabling, relocating, and decommissioning servers and network hardware while maintaining uptime and strict security standards. You'll follow detailed runbooks, update asset records, and perform physical troubleshooting. Working closely with operations and network teams, you will help deliver scalable, reliable infrastructure that powers Amazon's global retail and cloud services.
08/06/2026
Full time
Amazon is seeking an Infrastructure Delivery Rack Migration Technician to support Global Data Center Operations in a fast-paced retail technology environment. In this role, you will execute end-to-end rack migrations, including installing, cabling, relocating, and decommissioning servers and network hardware while maintaining uptime and strict security standards. You'll follow detailed runbooks, update asset records, and perform physical troubleshooting. Working closely with operations and network teams, you will help deliver scalable, reliable infrastructure that powers Amazon's global retail and cloud services.
Amazon
Data Center Technician
Amazon Aurora, Colorado
Amazon is seeking a Data Center Technician to support critical infrastructure powering its global retail and cloud services. In this hands-on role, you will install and maintain servers, networking, and storage hardware; troubleshoot incidents; and execute changes in a fast-moving, customer-obsessed environment. You'll use monitoring and ticketing tools, follow strict security and safety standards, and collaborate with InfraOps and engineering teams. This role offers ownership, rapid learning, and growth while working with cutting-edge technology at global scale.
08/06/2026
Full time
Amazon is seeking a Data Center Technician to support critical infrastructure powering its global retail and cloud services. In this hands-on role, you will install and maintain servers, networking, and storage hardware; troubleshoot incidents; and execute changes in a fast-moving, customer-obsessed environment. You'll use monitoring and ticketing tools, follow strict security and safety standards, and collaborate with InfraOps and engineering teams. This role offers ownership, rapid learning, and growth while working with cutting-edge technology at global scale.
Amazon
Data Center Technician
Amazon Umatilla, Oregon
As a Data Center Technician at Amazon, you will help operate and support mission-critical infrastructure powering AWS and global e commerce. You'll install, troubleshoot, and maintain servers, storage, and networking gear in a fast-paced, customer-obsessed environment. Working within the IT & Technical Support organization, you will respond to incidents, perform preventive maintenance, and follow rigorous security and safety standards. You'll collaborate with engineers, use data and monitoring tools to drive root-cause fixes, and continuously improve reliability at massive scale.
08/06/2026
Full time
As a Data Center Technician at Amazon, you will help operate and support mission-critical infrastructure powering AWS and global e commerce. You'll install, troubleshoot, and maintain servers, storage, and networking gear in a fast-paced, customer-obsessed environment. Working within the IT & Technical Support organization, you will respond to incidents, perform preventive maintenance, and follow rigorous security and safety standards. You'll collaborate with engineers, use data and monitoring tools to drive root-cause fixes, and continuously improve reliability at massive scale.
Amazon
Data Center Technician
Amazon Wilmer, Texas
Amazon is hiring a Data Center Technician for night shifts supporting its retail operations. In this on-site role, you'll rack and stack servers, manage cabling, perform hardware diagnostics, and respond to incidents to keep critical systems online. You'll monitor infrastructure health, follow change and security procedures, and document work in ticketing tools. Working in a fast-paced, customer-obsessed culture, you'll gain ownership of complex problems, learn AWS-aligned technologies, and grow your career in a high-impact data center environment.
08/06/2026
Full time
Amazon is hiring a Data Center Technician for night shifts supporting its retail operations. In this on-site role, you'll rack and stack servers, manage cabling, perform hardware diagnostics, and respond to incidents to keep critical systems online. You'll monitor infrastructure health, follow change and security procedures, and document work in ticketing tools. Working in a fast-paced, customer-obsessed culture, you'll gain ownership of complex problems, learn AWS-aligned technologies, and grow your career in a high-impact data center environment.
Data Center Technician
Raas Info Solutions Pvt Ltd Colorado City, Texas
Hi, . Hope You are doing well We have an urgent position below. If you are interested, please share your updated resume with the rate expectation Role: Data Center Technician Location:- Colorado City, TX / Onsite Duration: long-term Contract About the Team The Datacenter Operation team supports the company's fast growth by deploying and operating hyperscale datacenters. The team takes full onsite responsibility for each site and manages the end-to-end lifecycle of hardware fleet operations, providing scalable and reliable infrastructure solutions and services for AI workloads.
08/06/2026
Full time
Hi, . Hope You are doing well We have an urgent position below. If you are interested, please share your updated resume with the rate expectation Role: Data Center Technician Location:- Colorado City, TX / Onsite Duration: long-term Contract About the Team The Datacenter Operation team supports the company's fast growth by deploying and operating hyperscale datacenters. The team takes full onsite responsibility for each site and manages the end-to-end lifecycle of hardware fleet operations, providing scalable and reliable infrastructure solutions and services for AI workloads.
Data Center Technician
Purple Drive Pittsburgh, Pennsylvania
The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA) commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
08/06/2026
Full time
The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA) commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
Data Center Chief Engineer , AWS Opportunity for Military Community
Amazon Data Services, Inc. Sparks, Nevada
This opportunity is for U.S. citizens who have served in the U.S. Armed Forces including Reserves, National Guard, and service member spouses. How would you like to be a part of Earth's most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world's most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world's largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Chief Engineers (CE) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it's how we have helped define ourselves as leaders in the industry. Let's work hard, have fun, and make history! Key job responsibilities - Act as the primary escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. - Perform root cause analysis of equipment failures, and troubleshooting of facility within internal Service Level Agreements (SLA). - Provide training and guidance to Engineering Operations Technicians and responsible for working with Facility Manager (FM) to set team culture. - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - May assist in the build out of new facilities and assist in projects to increase current facility efficiency - Working outside of normal business hours for routine maintenance as required, including responding to out-of-hours emergency calls. - Communicate complex technical information to a non-technical audience. - Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency - Ensure all safety procedures are adhered to by vendor and Amazon staff - Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. - Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasks Physical Requirements: Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations: - Regularly lift and/or move up to 39 pounds independently - Participate in group lifts for 40+ pounds - Maintain balance and perform construction tasks while on a ladder - Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position - Work in an environment requiring provided ear protection A day in the life This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment that supports servers that must maintain better than 99.999% uptime. Equipment will include but is not limited to stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment. The CE directs, trains and supports technicians in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. They manage projects from conception to completion. These projects involve independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - 3+ years of Microsoft Office products and applications experience - 3+ years of mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience including industrial electrical and mechanical systems - Experience with reading and writing procedures, technical documents, and engineering drawings PREFERRED QUALIFICATIONS - Experience in data center engineering or operations - Experience in construction or project management - Experience leading technical teams through daily operations and maintenance evolutions - Must be able to work in an environment that involves walking, stooping, bending, and climbing to access equipment. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, NV, Sparks - 96 300.00 USD annually
08/05/2026
Full time
This opportunity is for U.S. citizens who have served in the U.S. Armed Forces including Reserves, National Guard, and service member spouses. How would you like to be a part of Earth's most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world's most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world's largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Chief Engineers (CE) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it's how we have helped define ourselves as leaders in the industry. Let's work hard, have fun, and make history! Key job responsibilities - Act as the primary escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. - Perform root cause analysis of equipment failures, and troubleshooting of facility within internal Service Level Agreements (SLA). - Provide training and guidance to Engineering Operations Technicians and responsible for working with Facility Manager (FM) to set team culture. - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - May assist in the build out of new facilities and assist in projects to increase current facility efficiency - Working outside of normal business hours for routine maintenance as required, including responding to out-of-hours emergency calls. - Communicate complex technical information to a non-technical audience. - Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency - Ensure all safety procedures are adhered to by vendor and Amazon staff - Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. - Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasks Physical Requirements: Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations: - Regularly lift and/or move up to 39 pounds independently - Participate in group lifts for 40+ pounds - Maintain balance and perform construction tasks while on a ladder - Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position - Work in an environment requiring provided ear protection A day in the life This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment that supports servers that must maintain better than 99.999% uptime. Equipment will include but is not limited to stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment. The CE directs, trains and supports technicians in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. They manage projects from conception to completion. These projects involve independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - 3+ years of Microsoft Office products and applications experience - 3+ years of mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience including industrial electrical and mechanical systems - Experience with reading and writing procedures, technical documents, and engineering drawings PREFERRED QUALIFICATIONS - Experience in data center engineering or operations - Experience in construction or project management - Experience leading technical teams through daily operations and maintenance evolutions - Must be able to work in an environment that involves walking, stooping, bending, and climbing to access equipment. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, NV, Sparks - 96 300.00 USD annually
Library Systems Technician
Lycoming College Williamsport, Pennsylvania
Lycoming College seeks a Library Systems Technician to support and maintain core library technologies in a student-centered liberal arts environment. This role manages the integrated library system, discovery tools, and related databases to ensure reliable access to digital and print resources. Responsibilities include troubleshooting system issues, coordinating updates and upgrades, running reports, and collaborating with library and IT staff. The technician documents procedures, supports user training, and partners with vendors. This position offers the opportunity to contribute directly to teaching, learning, and research at a close-knit residential campus.
08/01/2026
Full time
Lycoming College seeks a Library Systems Technician to support and maintain core library technologies in a student-centered liberal arts environment. This role manages the integrated library system, discovery tools, and related databases to ensure reliable access to digital and print resources. Responsibilities include troubleshooting system issues, coordinating updates and upgrades, running reports, and collaborating with library and IT staff. The technician documents procedures, supports user training, and partners with vendors. This position offers the opportunity to contribute directly to teaching, learning, and research at a close-knit residential campus.
Amazon
Data Center Manager
Amazon Mineral, Virginia
Amazon is seeking a Data Center Manager to lead operations for DCC communities supporting its global retail and e commerce platforms. You will own uptime, capacity, and incident management across critical infrastructure, partnering with AWS, operations, and vendor teams. Using data and metrics, you will drive efficiency, safety, and compliance while planning hardware lifecycle and upgrades. You'll develop and mentor technicians, foster a culture of customer obsession and continuous improvement, and solve complex problems at global scale in a fast-moving environment.
08/01/2026
Full time
Amazon is seeking a Data Center Manager to lead operations for DCC communities supporting its global retail and e commerce platforms. You will own uptime, capacity, and incident management across critical infrastructure, partnering with AWS, operations, and vendor teams. Using data and metrics, you will drive efficiency, safety, and compliance while planning hardware lifecycle and upgrades. You'll develop and mentor technicians, foster a culture of customer obsession and continuous improvement, and solve complex problems at global scale in a fast-moving environment.
Network Support Technician (Government)
AT&T Brunswick, Georgia
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Brunswick, GA . This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested. The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This role will include, but will not be limited to the following responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots. Assist in testing, applying, and maintaining server configurations and related security patches. Assist in maintaining and checking the health of systems and backups to include restore testing. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets. Update tickets following documentation templates and/or guidelines to ensure quality requirements are met. Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner. Provide inventory support and input to the provided inventory system for the customer. Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events. Conduct or provide new equipment deployments and/or requested deployment support. Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets. Analyzes functional business requirements and design specifications for functional activities. Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware. Required Clearance: Public Trust ( trust) Required Qualifications: Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process Associate Degree or equivalent experience 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues General knowledge network products and systems Experience in a rapid paced, time sensitive, high-quality environment Must have excellent team skills and collaboration skills Attention to detail and follow-through Ability to work with minimal supervision Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year). Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails. If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements. Desired Qualifications: Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks. Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. Ability to apply comprehensive knowledge across key tasks and high impact assignments Experience evaluating system performance results and recommending improvements or optimizations Experience performing IT hardware repairs and installing replacement parts Experience planning and leading technology assignments and projects Prior hands-on experience with the setup, configuration and administration of servers and backups Experience functioning as a technical expert across multiple project assignments ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Physical and/or Mental Qualifications, if applicable : Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists. This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs multiple times per shift. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job Ready to join our team? Apply today! Our Network Support Technician (Government) earns $61,600 - $68,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone Weekly Hours: 40 Time Type: Regular Location: Brunswick, Georgia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
07/31/2026
Full time
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Brunswick, GA . This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested. The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This role will include, but will not be limited to the following responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots. Assist in testing, applying, and maintaining server configurations and related security patches. Assist in maintaining and checking the health of systems and backups to include restore testing. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets. Update tickets following documentation templates and/or guidelines to ensure quality requirements are met. Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner. Provide inventory support and input to the provided inventory system for the customer. Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events. Conduct or provide new equipment deployments and/or requested deployment support. Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets. Analyzes functional business requirements and design specifications for functional activities. Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware. Required Clearance: Public Trust ( trust) Required Qualifications: Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process Associate Degree or equivalent experience 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues General knowledge network products and systems Experience in a rapid paced, time sensitive, high-quality environment Must have excellent team skills and collaboration skills Attention to detail and follow-through Ability to work with minimal supervision Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year). Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails. If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements. Desired Qualifications: Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks. Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. Ability to apply comprehensive knowledge across key tasks and high impact assignments Experience evaluating system performance results and recommending improvements or optimizations Experience performing IT hardware repairs and installing replacement parts Experience planning and leading technology assignments and projects Prior hands-on experience with the setup, configuration and administration of servers and backups Experience functioning as a technical expert across multiple project assignments ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Physical and/or Mental Qualifications, if applicable : Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists. This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs multiple times per shift. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job Ready to join our team? Apply today! Our Network Support Technician (Government) earns $61,600 - $68,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone Weekly Hours: 40 Time Type: Regular Location: Brunswick, Georgia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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