ManTech
Lompoc, California
MANTECH seeks a motivated, career and customer-oriented Information Technology/Assurance Specialist - I to join our team at Vandenberg Space Force Base in Lompoc, CA. This role supports Special Access Programs (SAPs) within SSC and AFSPC Operational Units, providing critical "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI), and Special Access Program (SAP) activities in a full-time, on-site environment. Responsibilities You will help ensure the operational integrity and security of critical defense systems through the following actions: Establish complex operational software configuration controls and system interfaces for assigned computer systems. Maintain file servers, firewalls, network access, Security Monitoring Systems, and required system documentation. Analyze and troubleshoot system anomalies to ensure optimum equipment performance and support operational tests. Review, prepare, and update AIS accreditation packages while performing regular AIS self-inspections. Identify AIS vulnerabilities, implement countermeasures, and manage COMSEC accounts and equipment. Perform VTC System Administration, account management, hardware/software system configuration, and general Help Desk troubleshooting. Minimum Qualifications Bachelor's degree or additional 4 years of experience in lieu of a degree. 2+ years of total related experience, including a minimum of 2 years of relevant SCI or SAP experience. Active DoD Directive 8570.01-M Information Assurance Technician Level II certification (e.g., Security+ CE, CySA+, CCNA-Security) or ability to obtain within 6 months of hire. Completed training or ability to complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF). Applicable Windows professional certifications based on organizational operating system requirements. Preferred Qualifications Thorough knowledge of Microsoft Windows Server, Microsoft Exchange Server, and legacy Windows operating systems administration. Working knowledge of Local Area Network (LAN), Wide Area Network (WAN), and data backup technologies, including COMSEC integration. Working knowledge of some of one of the following: JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards. Experience with PL1 & PL2 systems, as well as familiarity with PL3 & PL4 cross-domain solutions. Clearance Requirements Top-Secret Clearance with SCI Eligibility. You must possess eligibility for access to Special Access Programs. You must have the willingness to submit to a Counterintelligence polygraph examination. Physical Requirements You must be willing to travel within the organizational Area of Responsibility via air and ground transportation. Must be able to lift up to 50 lbs to install or remove computer-related equipment. You must be able to remain in a stationary position 50% of the time within a closed-area office environment.
MANTECH seeks a motivated, career and customer-oriented Information Technology/Assurance Specialist - I to join our team at Vandenberg Space Force Base in Lompoc, CA. This role supports Special Access Programs (SAPs) within SSC and AFSPC Operational Units, providing critical "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI), and Special Access Program (SAP) activities in a full-time, on-site environment. Responsibilities You will help ensure the operational integrity and security of critical defense systems through the following actions: Establish complex operational software configuration controls and system interfaces for assigned computer systems. Maintain file servers, firewalls, network access, Security Monitoring Systems, and required system documentation. Analyze and troubleshoot system anomalies to ensure optimum equipment performance and support operational tests. Review, prepare, and update AIS accreditation packages while performing regular AIS self-inspections. Identify AIS vulnerabilities, implement countermeasures, and manage COMSEC accounts and equipment. Perform VTC System Administration, account management, hardware/software system configuration, and general Help Desk troubleshooting. Minimum Qualifications Bachelor's degree or additional 4 years of experience in lieu of a degree. 2+ years of total related experience, including a minimum of 2 years of relevant SCI or SAP experience. Active DoD Directive 8570.01-M Information Assurance Technician Level II certification (e.g., Security+ CE, CySA+, CCNA-Security) or ability to obtain within 6 months of hire. Completed training or ability to complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF). Applicable Windows professional certifications based on organizational operating system requirements. Preferred Qualifications Thorough knowledge of Microsoft Windows Server, Microsoft Exchange Server, and legacy Windows operating systems administration. Working knowledge of Local Area Network (LAN), Wide Area Network (WAN), and data backup technologies, including COMSEC integration. Working knowledge of some of one of the following: JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards. Experience with PL1 & PL2 systems, as well as familiarity with PL3 & PL4 cross-domain solutions. Clearance Requirements Top-Secret Clearance with SCI Eligibility. You must possess eligibility for access to Special Access Programs. You must have the willingness to submit to a Counterintelligence polygraph examination. Physical Requirements You must be willing to travel within the organizational Area of Responsibility via air and ground transportation. Must be able to lift up to 50 lbs to install or remove computer-related equipment. You must be able to remain in a stationary position 50% of the time within a closed-area office environment.
ManTech
Los Angeles, California
MANTECH seeks a motivated, career and customer-oriented Personnel Security Specialist (PSS)-II to join our team in El Segundo, CA. The Personnel Security Specialist (PSS)-II will play a vital role in handling personnel security functions in support of the customer's facility and organization. You will provide "day-to-day" PERSEC services for Collateral, Sensitive Compartmented Information (SCI), and Special Access Program (SAP) activities, ensuring all personnel files and access requirements are managed with precision. This is a full-time, in-office position that supports mission-critical security awareness and education programs. Responsibilities include but are not limited to: Maintaining various daily logs for administrative functions and an extensive customer database point of contact listing. Performing data entry to the Joint Access Database (JADE) and maintaining all customer-sponsored billets and quota information. Reviewing, tracking, and monitoring security clearance processing activities with government personnel to achieve appropriate clearance actions. Preparing, processing, and reviewing Program Access Requests (PARs) for accuracy and access eligibility. Conducting record checks using DCII, DISS, and SAPNP for candidates being submitted for Special Access Program access. Providing leadership, mentoring, and quality assurance for PERSEC team members while interfacing with senior leaders for access approval decisions. Supporting security awareness and education programs while enforcing the customer's Standard Operating Procedures. Minimum Qualifications: Bachelor's degree or 4 years of equivalent additional experience. 6+ years of related experience 4+ years of relevant SCI or SAP experience. Completion of required training for JPAS/DISS, Joint Access Database Environment (JADE), and DoD SAPCO approved SAPNP. Experience maintaining personnel security files and building tracking spreadsheets for complex PERSEC activities. Proven ability to execute Special Access Program Nomination Process Questionnaires and handle classified visit requests. Preferred Qualifications : Minimum 2 years of SAP-related experience is highly desired. Familiarity with security policy manuals, including appropriate ICDs, JAFANs, and DoD Manuals. Working knowledge of Microsoft Office Suite (Word, PowerPoint, and Excel). Possession of a high degree of originality, creativity, and initiative requiring minimal supervision. Clearance Requirements: Active Top-Secret Clearance with SCI Eligibility Willingness to submit to a polygraph. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside and out of the office to access files, cabinets, and safes. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations and must be able to exchange accurate information in these situations. Willingness to travel within the organizational Area of Responsibility (AOR), including air and ground transportation.
MANTECH seeks a motivated, career and customer-oriented Personnel Security Specialist (PSS)-II to join our team in El Segundo, CA. The Personnel Security Specialist (PSS)-II will play a vital role in handling personnel security functions in support of the customer's facility and organization. You will provide "day-to-day" PERSEC services for Collateral, Sensitive Compartmented Information (SCI), and Special Access Program (SAP) activities, ensuring all personnel files and access requirements are managed with precision. This is a full-time, in-office position that supports mission-critical security awareness and education programs. Responsibilities include but are not limited to: Maintaining various daily logs for administrative functions and an extensive customer database point of contact listing. Performing data entry to the Joint Access Database (JADE) and maintaining all customer-sponsored billets and quota information. Reviewing, tracking, and monitoring security clearance processing activities with government personnel to achieve appropriate clearance actions. Preparing, processing, and reviewing Program Access Requests (PARs) for accuracy and access eligibility. Conducting record checks using DCII, DISS, and SAPNP for candidates being submitted for Special Access Program access. Providing leadership, mentoring, and quality assurance for PERSEC team members while interfacing with senior leaders for access approval decisions. Supporting security awareness and education programs while enforcing the customer's Standard Operating Procedures. Minimum Qualifications: Bachelor's degree or 4 years of equivalent additional experience. 6+ years of related experience 4+ years of relevant SCI or SAP experience. Completion of required training for JPAS/DISS, Joint Access Database Environment (JADE), and DoD SAPCO approved SAPNP. Experience maintaining personnel security files and building tracking spreadsheets for complex PERSEC activities. Proven ability to execute Special Access Program Nomination Process Questionnaires and handle classified visit requests. Preferred Qualifications : Minimum 2 years of SAP-related experience is highly desired. Familiarity with security policy manuals, including appropriate ICDs, JAFANs, and DoD Manuals. Working knowledge of Microsoft Office Suite (Word, PowerPoint, and Excel). Possession of a high degree of originality, creativity, and initiative requiring minimal supervision. Clearance Requirements: Active Top-Secret Clearance with SCI Eligibility Willingness to submit to a polygraph. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside and out of the office to access files, cabinets, and safes. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations and must be able to exchange accurate information in these situations. Willingness to travel within the organizational Area of Responsibility (AOR), including air and ground transportation.
ManTech
Colorado Springs, Colorado
MANTECH seeks a motivated, career and customer-oriented Personnel Security Specialist to join our team in Colorado Springs, CO. The Personnel Security Specialist (PSS)-I will leverage their strong technical background and knowledge to support the Sponsor's system accreditation efforts, to include creating Body of Evidence (BOE) documentation, responding to/implementing/documenting required controls, and completing required tasks/actions. Responsibilities include but are not limited to: Maintain various daily logs, personnel security files, and extensive customer database POC listings for administrative and PERSEC functions. Perform data entry to the Joint Access Database and maintain all customer-sponsored billets, tracking spreadsheets, and quota information. Review, track, and monitor security clearance processing activities with government personnel to achieve appropriate clearance actions, while enforcing the customer's Standard Operating Procedures. Prepare, process, and review Program Access Requests (PARs) and Special Access Program Nomination Process Questionnaires for accuracy. Conduct candidate reviews utilizing the Defense Central Index of Investigations (DCII), Joint Personnel Access System (JPAS/DISS), and SAPNP systems, while supporting security awareness and education programs. Experience navigating the Sponsor's accreditation process and ICD 503 requirements, especially as it relates to creating A&A Body of Evidence (BOE) documentation. Experience inventorying complex networks and managing network documentation (security compliance, configuration management, patching, centralized authentication, removable media, etc.). Minimum Qualifications: Bachelor's degree or 4 additional years of experience will be considered in lieu of degree. 3+ years related experience including 2 years relevant SCI or SAP. Must complete JPAS/DISS, Joint Access Database Environment (JADE), and DoD SAPCO-approved SAPNP training within 6 months of the date of hire. Preferred Qualifications: Minimum 1+ year of SAP-related experience highly desired. Certified Information Systems Security Professional (CISSP certification). Experience with the Sponsor's primary cyber risk and compliance automation tools. Clearance Requirements: An active TS/SCI Physical Requirements: Must be able to remain in a stationary position 50%.
MANTECH seeks a motivated, career and customer-oriented Personnel Security Specialist to join our team in Colorado Springs, CO. The Personnel Security Specialist (PSS)-I will leverage their strong technical background and knowledge to support the Sponsor's system accreditation efforts, to include creating Body of Evidence (BOE) documentation, responding to/implementing/documenting required controls, and completing required tasks/actions. Responsibilities include but are not limited to: Maintain various daily logs, personnel security files, and extensive customer database POC listings for administrative and PERSEC functions. Perform data entry to the Joint Access Database and maintain all customer-sponsored billets, tracking spreadsheets, and quota information. Review, track, and monitor security clearance processing activities with government personnel to achieve appropriate clearance actions, while enforcing the customer's Standard Operating Procedures. Prepare, process, and review Program Access Requests (PARs) and Special Access Program Nomination Process Questionnaires for accuracy. Conduct candidate reviews utilizing the Defense Central Index of Investigations (DCII), Joint Personnel Access System (JPAS/DISS), and SAPNP systems, while supporting security awareness and education programs. Experience navigating the Sponsor's accreditation process and ICD 503 requirements, especially as it relates to creating A&A Body of Evidence (BOE) documentation. Experience inventorying complex networks and managing network documentation (security compliance, configuration management, patching, centralized authentication, removable media, etc.). Minimum Qualifications: Bachelor's degree or 4 additional years of experience will be considered in lieu of degree. 3+ years related experience including 2 years relevant SCI or SAP. Must complete JPAS/DISS, Joint Access Database Environment (JADE), and DoD SAPCO-approved SAPNP training within 6 months of the date of hire. Preferred Qualifications: Minimum 1+ year of SAP-related experience highly desired. Certified Information Systems Security Professional (CISSP certification). Experience with the Sponsor's primary cyber risk and compliance automation tools. Clearance Requirements: An active TS/SCI Physical Requirements: Must be able to remain in a stationary position 50%.
ManTech
Nellis Afb, Nevada
MANTECH seeks a motivated, career and customer-oriented Computer User Support Specialist to join our Air Force / Space team at NellisAFB. The Computer User Support Specialist's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract. Responsibilities include, but are not limited to: Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality. Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email. Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3). Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues. Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications. Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations. Hardware/Software Installation: Provide installation and testing of hardware and software. Minimum Qualifications: High School Diploma 2+ years direct/related experience Active / valid DoD 8140 IAT-II certification Demonstrated experience as a full-service IT support team member in a Windows AD environment. Experience working within an IT support team, contributing to and collaborating on daily support activities. Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations. Clearance Requirements: Must have a current/active TS/SCI Willingness to submit to a polygraph Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations." Must be able to regularly lift up to 50 lbs
MANTECH seeks a motivated, career and customer-oriented Computer User Support Specialist to join our Air Force / Space team at NellisAFB. The Computer User Support Specialist's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract. Responsibilities include, but are not limited to: Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality. Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email. Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3). Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues. Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications. Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations. Hardware/Software Installation: Provide installation and testing of hardware and software. Minimum Qualifications: High School Diploma 2+ years direct/related experience Active / valid DoD 8140 IAT-II certification Demonstrated experience as a full-service IT support team member in a Windows AD environment. Experience working within an IT support team, contributing to and collaborating on daily support activities. Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations. Clearance Requirements: Must have a current/active TS/SCI Willingness to submit to a polygraph Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations." Must be able to regularly lift up to 50 lbs
AT&T
Brunswick, Georgia
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Brunswick, GA . This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested. The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This role will include, but will not be limited to the following responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots. Assist in testing, applying, and maintaining server configurations and related security patches. Assist in maintaining and checking the health of systems and backups to include restore testing. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets. Update tickets following documentation templates and/or guidelines to ensure quality requirements are met. Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner. Provide inventory support and input to the provided inventory system for the customer. Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events. Conduct or provide new equipment deployments and/or requested deployment support. Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets. Analyzes functional business requirements and design specifications for functional activities. Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware. Required Clearance: Public Trust ( trust) Required Qualifications: Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process Associate Degree or equivalent experience 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues General knowledge network products and systems Experience in a rapid paced, time sensitive, high-quality environment Must have excellent team skills and collaboration skills Attention to detail and follow-through Ability to work with minimal supervision Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year). Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails. If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements. Desired Qualifications: Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks. Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. Ability to apply comprehensive knowledge across key tasks and high impact assignments Experience evaluating system performance results and recommending improvements or optimizations Experience performing IT hardware repairs and installing replacement parts Experience planning and leading technology assignments and projects Prior hands-on experience with the setup, configuration and administration of servers and backups Experience functioning as a technical expert across multiple project assignments ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Physical and/or Mental Qualifications, if applicable : Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists. This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs multiple times per shift. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job Ready to join our team? Apply today! Our Network Support Technician (Government) earns $61,600 - $68,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone Weekly Hours: 40 Time Type: Regular Location: Brunswick, Georgia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Brunswick, GA . This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested. The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This role will include, but will not be limited to the following responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots. Assist in testing, applying, and maintaining server configurations and related security patches. Assist in maintaining and checking the health of systems and backups to include restore testing. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets. Update tickets following documentation templates and/or guidelines to ensure quality requirements are met. Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner. Provide inventory support and input to the provided inventory system for the customer. Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events. Conduct or provide new equipment deployments and/or requested deployment support. Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets. Analyzes functional business requirements and design specifications for functional activities. Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware. Required Clearance: Public Trust ( trust) Required Qualifications: Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process Associate Degree or equivalent experience 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues General knowledge network products and systems Experience in a rapid paced, time sensitive, high-quality environment Must have excellent team skills and collaboration skills Attention to detail and follow-through Ability to work with minimal supervision Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year). Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails. If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements. Desired Qualifications: Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks. Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. Ability to apply comprehensive knowledge across key tasks and high impact assignments Experience evaluating system performance results and recommending improvements or optimizations Experience performing IT hardware repairs and installing replacement parts Experience planning and leading technology assignments and projects Prior hands-on experience with the setup, configuration and administration of servers and backups Experience functioning as a technical expert across multiple project assignments ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Physical and/or Mental Qualifications, if applicable : Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists. This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs multiple times per shift. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job Ready to join our team? Apply today! Our Network Support Technician (Government) earns $61,600 - $68,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone Weekly Hours: 40 Time Type: Regular Location: Brunswick, Georgia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
