9 jobs found

About Zaden Technologies, Inc. Join Zaden Technologies on our mission to simplify the delivery and improve the utility of software products for our customers. At Zaden, we believe that our employees are our greatest assets. We hire the right candidates with the right skill sets who fit our culture of customer obsession, innovation, and continuous learning. We are our customer's biggest advocate and we are looking for like-minded individuals who encompass these same ideals. It is important to us to offer you competitive pay and comprehensive benefits with opportunities that match your life and propel your career! Zaden Technologies is seeking an experienced Principal Windows Systems Administrator to lead the design, implementation, and management of enterprise Windows infrastructure and Azure Virtual Desktop environments. This role will be critical in supporting our DevSecOps initiatives and ensuring secure, scalable, and efficient system operations for defense and space systems. The ideal candidate will bring deep expertise in Windows system administration, Azure cloud infrastructure, and security hardening while working in a fast-paced environment supporting mission-critical applications. Role Responsibilities: Design, deploy, and manage Azure Virtual Desktop (AVD) environments including host pools, session hosts, and user profiles to support distributed workforce requirements Administer and optimize Group Policy Objects (GPOs) across enterprise domains to enforce security policies, user configurations, and system settings Conduct comprehensive security and vulnerability scanning using industry-standard tools, and remediate identified vulnerabilities in accordance with compliance requirements Manage Windows Update deployment strategies, including WSUS administration, patch testing, and enterprise-wide update rollouts with minimal operational disruption Oversee some Linux virtual machine environments within hybrid infrastructure, ensuring proper integration with Windows systems and maintaining cross-platform operational excellence Design and troubleshoot complex networking configurations including VPNs, subnets, routing, firewalls, and load balancers in both on-premises and Azure environments Architect and maintain Azure infrastructure components including virtual networks, storage accounts, resource groups, and identity management solutions Lead Security Technical Implementation Guide (STIG) compliance efforts by implementing and validating security baselines across a mixed fleet Provide technical leadership and mentorship to junior system administrators and contribute to the development of best practices and standard operating procedures Collaborate with DevSecOps teams to integrate infrastructure-as-code practices and automation workflows for system provisioning and configuration management Required Qualifications: U.S. Citizenship and active secret security clearance Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience 7+ years of hands-on experience in Windows system administration in enterprise environments Advanced expertise in Azure Virtual Desktop deployment, management, and optimization Demonstrated proficiency in Group Policy creation, management, and troubleshooting across complex Active Directory environments Strong experience with security and vulnerability scanning tools (e.g., Nessus, Qualys, Rapid7) and remediation workflows Proven track record managing Windows Server Update Services (WSUS) or equivalent patch management solutions In-depth knowledge of networking protocols, architectures, and troubleshooting methodologies (TCP/IP, DNS, DHCP, VPN) Solid understanding of Azure cloud services, Azure networking (VNets, NSGs, Application Gateway), and infrastructure management Hands-on experience implementing and validating STIG compliance on Windows and Linux systems Preferred Qualifications: Active Top Secret clearance with ability to obtain TS/SCI Microsoft certifications such as Azure Administrator Associate, Azure Solutions Architect Expert, or Windows Server Hybrid Administrator Associate Proficiency in basic Linux system administration tasks. Experience with Infrastructure-as-Code tools (Terraform, ARM templates, Bicep) Knowledge of containerization technologies (Docker, Kubernetes) and their integration with Windows infrastructure Familiarity with DevSecOps practices, CI/CD pipelines, and automation frameworks Experience with PowerShell scripting and automation for system administration tasks Background supporting Department of Defense (DoD) or federal government IT environments Experience with monitoring and observability tools (Azure Monitor, Log Analytics, Prometheus, Grafana) Knowledge of identity and access management solutions (Azure AD, ADFS, MFA implementation) Experience with disaster recovery planning and implementation in cloud environments What we offer: Robust startup environment with a variety of projects to work on Growth paths and endless opportunities to learn and develop Paid holidays Employer contributions toward 401k Performance-based bonus and profit-sharing 50% coverage of health insurance for employees and their dependents The pay range for this role is: 130,000 - 170,000 USD per year(Huntsville, AL) Compensation details: 00 Yearly Salary PIc8ed175017c2-8490

Title Systems Administrator Department Information Technology (IT) Reports to Information Technology Manager SEE YOUR CAREER THROUGH A NEW LENS WITH RPO! RPO is a global leader in precision optics, optical components, and optical assemblies. We specialize in a full spectrum of products & services including - Design and Engineering, Systems Integration, Lens Assembly, Visible and Infrared Components, Glass and Plastic Molded Aspheres, and Thin Film Coating. As one of the fastest growing companies in Rochester, RPO offers exciting career paths and work on market-leading programs. See below one of many career opportunities to join the RPO team! Position Overview Rochester Precision Optics LLC. (RPO) is seeking an experienced Systems Administrator to support the day-to-day operation, stability, and continuous improvement of our enterprise infrastructure supporting approximately 300 users across both corporate and manufacturing operations. Our environment relies on someone who can confidently administer Windows Server, Active Directory, virtualization, and Microsoft 365 while also supporting the network infrastructure that connects it all. The ideal candidate has a strong systems administration foundation with hands-on experience supporting enterprise networking, including switches, firewalls, VLANs, VPNs, and wireless technologies. Working closely with the IT Manager, you'll play a key role in maintaining a secure, reliable, and high-performing IT environment while contributing to infrastructure modernization, cybersecurity initiatives, and strategic technology projects. This is an opportunity for someone who enjoys solving complex infrastructure challenges, takes ownership of their work, and wants to make a measurable impact across the organization. Key Responsibilities: Systems Administration & Infrastructure Management Administer and maintain Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and core Microsoft infrastructure services. Support VMware or Hyper-V virtualization environments, server resources, storage systems, and enterprise backup solutions. Perform system maintenance including patching, upgrades, configuration changes, and troubleshooting. Support Microsoft 365 services including Exchange Online, Teams, and Entra ID. Maintain infrastructure documentation, system standards, and technical procedures. Network Infrastructure Support Support enterprise network infrastructure including switches, firewalls, VPNs, and wireless networks. Troubleshoot VLANs, routing, subnetting, network connectivity, and security controls. Assist with network upgrades, infrastructure expansion projects, and technology improvements. Support network-connected systems including VoIP, security systems, and other enterprise technologies. Security & Operational Support Assist with infrastructure security initiatives, including system hardening, vulnerability remediation, and cybersecurity best practices. Assist with compliance initiatives related to NIST 800-171 and CMMC 2.0. Serve as a Tier II/Tier III escalation resource for complex systems and infrastructure issues. Partner with the IT Manager on infrastructure projects, technology improvements, and long-term planning. Knowledge, Skills, and Abilities: Bachelor's degree in information technology, Computer Science, or a related field preferred, or equivalent combination of education and hands-on experience. 4+ years of experience supporting enterprise IT infrastructure in a Systems Administrator, Infrastructure Administrator, Network Administrator, or similar role. Strong experience administering Windows Server environments, Active Directory, Group Policy, DNS, and DHCP. Experience supporting Microsoft 365 environments, including Exchange Online, Teams, and Entra ID. Experience supporting virtualization platforms such as VMware or Hyper-V. Experience administering and troubleshooting enterprise network infrastructure, including switches, VLANs, firewalls, VPNs, and wireless technologies. Experience supporting enterprise backup solutions, such as Veeam, and disaster recovery. Familiarity with endpoint management, software deployment, and security tools. Strong troubleshooting and problem-solving skills with the ability to independently diagnose and resolve complex technical issues. Ability to effectively communicate technical information and collaborate with both technical and non-technical teams. Preferred Qualifications Experience with cybersecurity frameworks or compliance requirements such as NIST 800-171 or CMMC. Experience with Microsoft Intune, Endpoint Central, or similar endpoint management platforms. PowerShell scripting or automation experience. Experience supporting ERP systems, SQL Server environments, or other business-critical applications. Industry certifications such as Network+, Security+, Microsoft, VMware, or Cisco certifications are a plus! Additional Requirements: Pursuant to ITAR, EAR, and other export compliance laws and regulations, applicants for this position must be U.S. Persons as defined by U.S. law, i.e., U.S. citizens, lawful permanent residents ("Green Card" holders), persons granted refugee status or asylum status in the United States, or temporary residents granted amnesty. Compensation & Benefits: Competitive compensation package linked to your experience and performance. 401(k) with company match and Tuition Reimbursement opportunities. Health, dental, vision, HSA, & life insurance. Paid time off including vacation, sick time, and 11 paid company holidays Work Requirements & Physical Demands: This is an on-site, hands-on IT role supporting both corporate office and manufacturing operations. The Systems Administrator will work in a collaborative environment where technology directly supports critical business and production processes. The role requires regular interaction with computer systems, servers, network equipment, and end-user technology across the organization. Occasional movement throughout the facility may be required to support infrastructure, troubleshoot equipment, and assist with technology deployments. Physical requirements may include: Ability to sit, stand, and work at a computer for extended periods. Ability to walk throughout office and manufacturing areas. Ability to lift, carry, and install IT equipment such as computers, monitors, networking equipment, and related hardware (typically up to 50 lbs.). Ability to work in both office and manufacturing environments while following applicable safety requirements. Occasional after-hours support may be required for scheduled maintenance, upgrades, or critical infrastructure issues. Disclaimer: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Rochester Precision Optics is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA/Race/Gender/Disability/Veteran In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete This is a full-time, on-site position based at our West Henrietta, NY facility. The standard work schedule is Monday through Friday, 7:00 AM to 3:30 PM. Participation in an occasional rotating on-call schedule is required to provide after-hours support for critical infrastructure issues, planned maintenance, and emergency response as needed. Compensation details: 0 Yearly Salary PIbc2cfe6-

Description: Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT Support Specialist provides front-line technical support across JPMS corporate offices, remote and hybrid users, and the Santa Clarita distribution center. The role supports Windows and macOS computers, mobile devices, Microsoft 365, conference-room technology, executive users, warehouse devices, and common office and operational peripherals. The IT Support Specialist is responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. This position requires regular hands-on work, travel between supported locations, and the ability to independently install, relocate, and support technology equipment. IT Support Specialist will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position requires independent work, sharing information and assisting others with various projects. This role will work onsite at both our Santa Monica and Santa Clarita locations. What You will Do: Provide Tier 1/Tier 2 support for all IT tickets submitted, owning assigned tickets through resolution, including vendor escalation, user communication, documentation, and closure in accordance with SLA Provide professional, high-touch technical support to executives, department leaders, and other users requiring time-sensitive assistance Set up, test, and troubleshoot conference-room A/V (displays, cameras, microphones, and conferencing devices) and support both Microsoft Teams and Zoom meetings Support Windows and macOS computers, mobile devices, MDM enrollment, and remote/hybrid users Perform approved user, group, license, mailbox, and access tasks in Microsoft 365, Microsoft Entra ID, and Active Directory according to documented authorization and least-privilege procedures Complete employee onboarding and offboarding tasks accurately and within established timelines, including account, license, device, application, and access changes Support endpoint management, patching, encryption, EDR, and device-compliance tooling Maintain accurate asset inventory from receiving and deployment through recovery, warranty/RMA, secure wiping, and disposal; maintain site spares and loaner equipment Coordinate warranty repairs, vendor visits, replacement equipment, and local IT inventory Provide scheduled and as-needed IT support at the Santa Clarita distribution center for warehouse users, shipping and packing workstations, Zebra handheld devices, thermal-label printers, time clocks, and other operational technology Troubleshoot basic warehouse RF/Wi-Fi, device-connectivity, printing, and peripheral issues, escalating infrastructure or business-application problems as appropriate Support and troubleshoot desk phones and the VoIP phone system Assist users with MFA enrollment, password resets, and account lockouts Provide initial response to reported phishing, lost devices, suspected account compromise, and other security incidents according to documented procedures Assist with office moves, workstation installations, cabling, event technology, and deployment of new office equipment Run approved diagnostic or remediation scripts, including basic PowerShell, where documented Create and maintain knowledge-base articles, troubleshooting checklists, site documentation, and equipment records Support and enforce IT policies; periodically train end-users on hardware and software Travel between Santa Monica, Santa Clarita, and other designated JPMS locations according to operational requirements Collaborate closely with the broader IT team to ensure consistent, well-coordinated support across the site, sharing knowledge and escalation context so field teams receive seamless assistance regardless of who responds Requirements: Skills: Working knowledge of Windows 11 (and supported legacy Windows environments), macOS, Microsoft 365 applications, computer hardware, printers, peripherals, and common mobile devices Foundational understanding of TCP/IP, DHCP, DNS, Wi-Fi, VPNs, and basic network troubleshooting Fundamental understanding of virtualization and cloud computing Advanced printer / peripheral device troubleshooting Basic hands-on experience with identity and access tasks such as MFA enrollment, password resets, account lockouts, group membership, and software licensing Basic understanding of Active Directory, Microsoft Entra ID, and Exchange (hybrid) Proficient with endpoint protection / endpoint detection and response (EDR) applications Fundamental understanding of system patching and updates Experience using a service-management or ticketing system and documenting troubleshooting steps and resolutions Basic knowledge of Teams and Zoom meeting platforms Ability to prioritize multiple requests, communicate clearly with nontechnical users, and recognize when escalation is appropriate Ability to work independently while following documented procedures, security controls, and change-approval requirements Ability to meet the physical and travel requirements described in this job description, including independently lifting and moving equipment up to 50 lbs. Education: High school diploma or GED required Experience: 4+ years of hands-on end-user IT support experience Preferred Qualifications: Skills: CompTIA A+, Network+, or comparable practical certification Experience with Microsoft Entra ID, Exchange Online, SharePoint, Teams, and OneDrive Familiarity with ServiceDesk Plus or another ITSM platform Ability to use approved PowerShell scripts for routine diagnostics or remediation Experience with NinjaOne, SentinelOne, Mosyle, Intune, or comparable RMM/MDM/EDR tools Apple device management experience (Apple Business Manager / Mosyle) Experience supporting warehouse or distribution-center technology (Zebra devices, thermal-label printers) Education: Bachelor's degree in related field or technical trade school certification highly preferred We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Independently lift, carry, position, install, and relocate computers, monitors, printers, UPS units, network equipment, boxed hardware, and other technology equipment weighing up to 50 lbs. Perform hands-on installation and troubleshooting work that may require prolonged standing or walking, bending, kneeling, reaching, working beneath desks, and moving equipment between work areas Transport, install, and relocate technology equipment between work areas and provide hands-on support in both corporate office and Santa Clarita distribution-center environments Travel between Santa Monica, Santa Clarita, and other designated JPMS locations as scheduled Competitive Compensation: The expected base hourly range for this position is $40.87 to $45.67. The exact hourly rate is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more. We are an Equal Opportunity Employer and take pride in a diverse environment. Salary Description $ 40.87 - $ 45.67 Compensation details: 40.87-45.67 Hourly Wage PI3d08daa19c7a-7684

Description: Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT Support Specialist provides front-line technical support across JPMS corporate offices, remote and hybrid users, and the Santa Clarita distribution center. The role supports Windows and macOS computers, mobile devices, Microsoft 365, conference-room technology, executive users, warehouse devices, and common office and operational peripherals. The IT Support Specialist is responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. This position requires regular hands-on work, travel between supported locations, and the ability to independently install, relocate, and support technology equipment. IT Support Specialist will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position requires independent work, sharing information and assisting others with various projects. This role will work onsite at both our Santa Monica and Santa Clarita locations. What You will Do: Provide Tier 1/Tier 2 support for all IT tickets submitted, owning assigned tickets through resolution, including vendor escalation, user communication, documentation, and closure in accordance with SLA Provide professional, high-touch technical support to executives, department leaders, and other users requiring time-sensitive assistance Set up, test, and troubleshoot conference-room A/V (displays, cameras, microphones, and conferencing devices) and support both Microsoft Teams and Zoom meetings Support Windows and macOS computers, mobile devices, MDM enrollment, and remote/hybrid users Perform approved user, group, license, mailbox, and access tasks in Microsoft 365, Microsoft Entra ID, and Active Directory according to documented authorization and least-privilege procedures Complete employee onboarding and offboarding tasks accurately and within established timelines, including account, license, device, application, and access changes Support endpoint management, patching, encryption, EDR, and device-compliance tooling Maintain accurate asset inventory from receiving and deployment through recovery, warranty/RMA, secure wiping, and disposal; maintain site spares and loaner equipment Coordinate warranty repairs, vendor visits, replacement equipment, and local IT inventory Provide scheduled and as-needed IT support at the Santa Clarita distribution center for warehouse users, shipping and packing workstations, Zebra handheld devices, thermal-label printers, time clocks, and other operational technology Troubleshoot basic warehouse RF/Wi-Fi, device-connectivity, printing, and peripheral issues, escalating infrastructure or business-application problems as appropriate Support and troubleshoot desk phones and the VoIP phone system Assist users with MFA enrollment, password resets, and account lockouts Provide initial response to reported phishing, lost devices, suspected account compromise, and other security incidents according to documented procedures Assist with office moves, workstation installations, cabling, event technology, and deployment of new office equipment Run approved diagnostic or remediation scripts, including basic PowerShell, where documented Create and maintain knowledge-base articles, troubleshooting checklists, site documentation, and equipment records Support and enforce IT policies; periodically train end-users on hardware and software Travel between Santa Monica, Santa Clarita, and other designated JPMS locations according to operational requirements Collaborate closely with the broader IT team to ensure consistent, well-coordinated support across the site, sharing knowledge and escalation context so field teams receive seamless assistance regardless of who responds Requirements: Skills: Working knowledge of Windows 11 (and supported legacy Windows environments), macOS, Microsoft 365 applications, computer hardware, printers, peripherals, and common mobile devices Foundational understanding of TCP/IP, DHCP, DNS, Wi-Fi, VPNs, and basic network troubleshooting Fundamental understanding of virtualization and cloud computing Advanced printer / peripheral device troubleshooting Basic hands-on experience with identity and access tasks such as MFA enrollment, password resets, account lockouts, group membership, and software licensing Basic understanding of Active Directory, Microsoft Entra ID, and Exchange (hybrid) Proficient with endpoint protection / endpoint detection and response (EDR) applications Fundamental understanding of system patching and updates Experience using a service-management or ticketing system and documenting troubleshooting steps and resolutions Basic knowledge of Teams and Zoom meeting platforms Ability to prioritize multiple requests, communicate clearly with nontechnical users, and recognize when escalation is appropriate Ability to work independently while following documented procedures, security controls, and change-approval requirements Ability to meet the physical and travel requirements described in this job description, including independently lifting and moving equipment up to 50 lbs. Education: High school diploma or GED required Experience: 4+ years of hands-on end-user IT support experience Preferred Qualifications: Skills: CompTIA A+, Network+, or comparable practical certification Experience with Microsoft Entra ID, Exchange Online, SharePoint, Teams, and OneDrive Familiarity with ServiceDesk Plus or another ITSM platform Ability to use approved PowerShell scripts for routine diagnostics or remediation Experience with NinjaOne, SentinelOne, Mosyle, Intune, or comparable RMM/MDM/EDR tools Apple device management experience (Apple Business Manager / Mosyle) Experience supporting warehouse or distribution-center technology (Zebra devices, thermal-label printers) Education: Bachelor's degree in related field or technical trade school certification highly preferred We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Independently lift, carry, position, install, and relocate computers, monitors, printers, UPS units, network equipment, boxed hardware, and other technology equipment weighing up to 50 lbs. Perform hands-on installation and troubleshooting work that may require prolonged standing or walking, bending, kneeling, reaching, working beneath desks, and moving equipment between work areas Transport, install, and relocate technology equipment between work areas and provide hands-on support in both corporate office and Santa Clarita distribution-center environments Travel between Santa Monica, Santa Clarita, and other designated JPMS locations as scheduled Competitive Compensation: The expected base hourly range for this position is $40.87 to $45.67. The exact hourly rate is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more. We are an Equal Opportunity Employer and take pride in a diverse environment. Salary Description $ 40.87 - $ 45.67 Compensation details: 40.87-45.67 Hourly Wage PI3d08daa19c7a-7684

Description: Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT Support Specialist provides front-line technical support across JPMS corporate offices, remote and hybrid users, and the Santa Clarita distribution center. The role supports Windows and macOS computers, mobile devices, Microsoft 365, conference-room technology, executive users, warehouse devices, and common office and operational peripherals. The IT Support Specialist is responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. This position requires regular hands-on work, travel between supported locations, and the ability to independently install, relocate, and support technology equipment. IT Support Specialist will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position requires independent work, sharing information and assisting others with various projects. This role will work onsite at both our Santa Monica and Santa Clarita locations. What You will Do: Provide Tier 1/Tier 2 support for all IT tickets submitted, owning assigned tickets through resolution, including vendor escalation, user communication, documentation, and closure in accordance with SLA Provide professional, high-touch technical support to executives, department leaders, and other users requiring time-sensitive assistance Set up, test, and troubleshoot conference-room A/V (displays, cameras, microphones, and conferencing devices) and support both Microsoft Teams and Zoom meetings Support Windows and macOS computers, mobile devices, MDM enrollment, and remote/hybrid users Perform approved user, group, license, mailbox, and access tasks in Microsoft 365, Microsoft Entra ID, and Active Directory according to documented authorization and least-privilege procedures Complete employee onboarding and offboarding tasks accurately and within established timelines, including account, license, device, application, and access changes Support endpoint management, patching, encryption, EDR, and device-compliance tooling Maintain accurate asset inventory from receiving and deployment through recovery, warranty/RMA, secure wiping, and disposal; maintain site spares and loaner equipment Coordinate warranty repairs, vendor visits, replacement equipment, and local IT inventory Provide scheduled and as-needed IT support at the Santa Clarita distribution center for warehouse users, shipping and packing workstations, Zebra handheld devices, thermal-label printers, time clocks, and other operational technology Troubleshoot basic warehouse RF/Wi-Fi, device-connectivity, printing, and peripheral issues, escalating infrastructure or business-application problems as appropriate Support and troubleshoot desk phones and the VoIP phone system Assist users with MFA enrollment, password resets, and account lockouts Provide initial response to reported phishing, lost devices, suspected account compromise, and other security incidents according to documented procedures Assist with office moves, workstation installations, cabling, event technology, and deployment of new office equipment Run approved diagnostic or remediation scripts, including basic PowerShell, where documented Create and maintain knowledge-base articles, troubleshooting checklists, site documentation, and equipment records Support and enforce IT policies; periodically train end-users on hardware and software Travel between Santa Monica, Santa Clarita, and other designated JPMS locations according to operational requirements Collaborate closely with the broader IT team to ensure consistent, well-coordinated support across the site, sharing knowledge and escalation context so field teams receive seamless assistance regardless of who responds Requirements: Skills: Working knowledge of Windows 11 (and supported legacy Windows environments), macOS, Microsoft 365 applications, computer hardware, printers, peripherals, and common mobile devices Foundational understanding of TCP/IP, DHCP, DNS, Wi-Fi, VPNs, and basic network troubleshooting Fundamental understanding of virtualization and cloud computing Advanced printer / peripheral device troubleshooting Basic hands-on experience with identity and access tasks such as MFA enrollment, password resets, account lockouts, group membership, and software licensing Basic understanding of Active Directory, Microsoft Entra ID, and Exchange (hybrid) Proficient with endpoint protection / endpoint detection and response (EDR) applications Fundamental understanding of system patching and updates Experience using a service-management or ticketing system and documenting troubleshooting steps and resolutions Basic knowledge of Teams and Zoom meeting platforms Ability to prioritize multiple requests, communicate clearly with nontechnical users, and recognize when escalation is appropriate Ability to work independently while following documented procedures, security controls, and change-approval requirements Ability to meet the physical and travel requirements described in this job description, including independently lifting and moving equipment up to 50 lbs. Education: High school diploma or GED required Experience: 4+ years of hands-on end-user IT support experience Preferred Qualifications: Skills: CompTIA A+, Network+, or comparable practical certification Experience with Microsoft Entra ID, Exchange Online, SharePoint, Teams, and OneDrive Familiarity with ServiceDesk Plus or another ITSM platform Ability to use approved PowerShell scripts for routine diagnostics or remediation Experience with NinjaOne, SentinelOne, Mosyle, Intune, or comparable RMM/MDM/EDR tools Apple device management experience (Apple Business Manager / Mosyle) Experience supporting warehouse or distribution-center technology (Zebra devices, thermal-label printers) Education: Bachelor's degree in related field or technical trade school certification highly preferred We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Independently lift, carry, position, install, and relocate computers, monitors, printers, UPS units, network equipment, boxed hardware, and other technology equipment weighing up to 50 lbs. Perform hands-on installation and troubleshooting work that may require prolonged standing or walking, bending, kneeling, reaching, working beneath desks, and moving equipment between work areas Transport, install, and relocate technology equipment between work areas and provide hands-on support in both corporate office and Santa Clarita distribution-center environments Travel between Santa Monica, Santa Clarita, and other designated JPMS locations as scheduled Competitive Compensation: The expected base hourly range for this position is $40.87 to $45.67. The exact hourly rate is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more. We are an Equal Opportunity Employer and take pride in a diverse environment. Salary Description $ 40.87 - $ 45.67 Compensation details: 40.87-45.67 Hourly Wage PI3d08daa19c7a-7684

The City of Lake Worth Beach invites qualified individuals to apply for the position of O perational Technology (OT) Network Engineer. The Full Time, Non-Bargaining, Exempt position with a salary rate of $67,275 - $90,563. Working at the Utilities Building located at 1900 2nd Avenue North, Lake Worth, FL 33461. The U.S. Department of Energy's Grid Deployment Office has selected the City of Lake Worth Beach for investment via the Grid Resilience and Innovation Partnerships (GRIP) program to enhance grid flexibility, install more than 60 reclosers and other sectionalizing devices to autonomously rebalance the electrical system, integrate battery energy storage (BES) for community solar, new fiber optics connections, install advanced metering infrastructure (AMI), and deploy a meter data management (MDM) system. Positions covered under this GRIP Grant will expire / terminate in accordance with the grant's timeline: this position will expire on the same date that the grant expires. The regular work schedule for these positions is Monday through Friday. All positions are in-person and / or on-site. All candidates must be United States citizens. JOB SUMMARY: Reporting to the GRIP Grant Project Administration Manager, the Operational Technology (OT) Network Engineer is a highly skilled technical position that is responsible for network operations including to administer, maintain and improve all critical infrastructure industrial control systems supporting the City's electric utility. This position involves the installation, configuration and compliance of SCADA, Human Machine Interface, network switches, routers, firewalls, virtualized servers, security and applications. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is illustrative only and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform related work as required. The examples of essential functions as listed in this classification specification are not necessarily descriptive of any one position in the class. The omission of an essential function of work does not preclude management from assigning duties not listed herein if such functions are a logical assignment in relation to the position. The position involves managing and maintaining operational technologies including SCADA systems, VMware, Windows server, switches, routers, firewalls, and wireless radio systems. Document existing architectures, and update documentation as the modifications are made. Manage backups, replication and a disaster recovery plan. Implementing and maintaining best practices including compliance with government regulations. Must work collaboratively with other members of the City of Lake Worth Beach staff, technology providers and contractors.Ability to work independently and as part of a team depending on the assignment or situation.Strong analytical and critical thinking, with the ability to identify opportunities that can improve efficiency.A clear understanding of client/server technology and network architecture.Good communication skills, including writing, speaking and active listening.Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.Take a leadership role with the data networks. Planning, installing, and maintaining physical and logical network and network infrastructure devices such as routers, switches, backup systems, security appliances, network security, server hardware, server operating systems, networked applications, and physical connectivity.Manage and maintains network operations and associated equipment; remote access systems, cabling, VPN clients, Windows-based operating systems, and other networked and/or stand-alone applications. Perform advanced server operations on Windows server platforms.Responsible for backup, restore, and data/server replication and patching.Keep current on updates and informs management and department members as changes may affect data and voice network operations. SUPERVISION: This role has no supervisory responsibilities. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty or responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities; education and/or experience; and certificates or licenses required in order to fill the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Must have been employed in the Network Engineer field for the past one to two years performing the duties outlined in this job description.Valid Florida driver's license, with vehicle available to get to other City locations. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of Microsoft Server products.Knowledge of networking, routing, and switching protocols and proper network design infrastructure.Excellent working knowledge Windows network environments, including but not limited to: Windows Server OS and applications, Anti-Virus programs, TCP/IP connectivity, Internet, and MS Office Suite.Skill in the installation, repair, and maintenance of information technology systems.Skill in planning, organization, and decision making.Able to produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar.Able to act independently and logically to implement policies of supervisor. Able to comprehend and make inferences from written material. Able to learn job-related material primarily through oral instruction and observation. This learning takes place mainly in an on-the-job training setting. Able to effectively manage multiple tasks at once. PHYSICAL REQUIREMENTS: Tasks may involve extended periods of time at a keyboard or workstation and extended periods of time standing and/or walking. SENSORY REQUIREMENTS: Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors. Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally and in writing. All full-time employees are considered critical in response to emergency situations and may be deemed essential as needed depending on the situation. Employees in this position will be required to complete the FEMA Incident Command System (ICS) Certification Levels 100, 200, 700 and 800 within the first six months of employment. Certain positions may be required to attain additional ICS training as needed. The job description does not constitute an employment agreement between the City of Lake Worth Beach and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The City of Lake Worth Beach is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, this organization provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Applicants for positions with the City of Lake Worth Beach should know and be aware of the following: Applicants for employment who become candidates for available employment positions should note employment is contingent upon satisfactory completion of all reference checks and pre-employment physical satisfaction. Upon request, information on the nature and scope of an inquiry will be provided under FS 119. Furthermore, some of the job classifications within the City of Lake Worth Beach workforce are covered by Collective Bargaining Agreements with a union. Consistent with Chapter 447 of the Florida Statutes, a bargaining unit employee has the right to join or not join the union. However, the Union is not obligated to represent a non-member. Compensation details: 3 Yearly Salary PI46fe3a35d3fd-4160

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and ServiceNow ticket management. The essential purpose of this role is to deliver efficient, trusted end-user experience through responsive technical support, clear documentation, and leveraging AI-assisted tools to streamline repetitive tasks and improve resolution times. The compensation for this position will be commensurate with education or work experience. Responsibilities What You'll Be Doing: Resolves and owns escalated Tier II enduser issues related to hardware, software, access, and connectivity, providing clear communication and maintaining ownership through resolution. Installs, configures, and troubleshoots desktops, laptops, printers, and mobile devices (iOS/Android) using deskside and remote support methods. Diagnoses and resolves advanced Windows 10/11 and macOS issues, including user profiles, system performance, connectivity, and application behavior. Diagnoses and resolves hardware and peripheral issues (monitors, docks, keyboards, mice, headsets, printers/scanners) and coordinates warranty repairs and replacements as needed. Supports employee onboarding and offboarding activities, including device provisioning, accessory issuance, system access validation, and return of equipment. Supports and maintains Microsoft Intune policies, configuration profiles, and compliance settings, troubleshooting device enrollment, policy application, and configuration issues for Windows and iOS/iPadOS devices. Qualifications What We're Looking For: Associate's or Bachelor's degree in information technology, computer science, or a related field preferred; relevant certifications (CompTIA A+, ITIL Foundation, Microsoft 365 Certified) are a plus. 5+ years of experience in IT End User Services / Tier 2 support, including escalations and customer-facing troubleshooting. What You'll Need for Success: Advanced Windows 10/11 troubleshooting skills and working macOS support knowledge (profiles, connectivity, application support). Experience supporting Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) in an end-user environment. Identity and Access skills including Active Directory (on-prem) and Entra ID (Azure AD), group membership management, MFA troubleshooting, and familiarity with hybrid identity and hybrid-joined devices. If you feel you don't have the experience listed above, but still think you are qualified for the job, we encourage you to apply for consideration. What You'll Get In Return: Generous salary and bonus program(s) Low-cost Medical, Dental, and Vision insurance Retirement plan with employer matching contributions Attractive vacation programs Inclusive Group Life insurance Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits Rewarding employee referral program Valuable employee training program(s) Badger Infrastructure Solutions is the industry leader in non -destructive hydro-excavation (hydrovac) services. Since 1992, Badger has been innovating cutting-edge technology and providing services to a diverse customer base, including oil and gas, energy, industrial, construction, transportation and other markets, as well as numerous government agencies within Canada and the United States. We hire great people from a wide array of backgrounds, not because it is the right thing to do, but because it makes Badger stronger. There has never been a better time to join and grow with Badger.

Client Trainer Overview & Purpose The Client Trainer is responsible for delivering exceptional client education and support to maximize customer satisfaction, product adoption, and retention. This role serves as a key liaison between clients, sales, operations, and technical teams, ensuring customers receive effective training on office technology solutions and related software applications. The Client Trainer helps drive market growth by empowering clients to fully utilize the company's products and services. Essential Functions Client Training & Education Coordinate with Sales Representatives, Operations, and the Help Desk to schedule client training appointments as needed.Travel throughout a multi-state territory using a personal vehicle to conduct onsite and remote training sessions.Deliver comprehensive training to clients before, during, and after implementation of office technology solutions and related services.Demonstrate product features, functionality, and benefits, emphasizing practical applications and best practices.Instruct end users, administrators, and other stakeholders on the proper operation and maintenance of equipment and software solutions.Develop, maintain, and update training materials, user guides, handouts, presentations, and other instructional resources.Assess client training needs and tailor training programs to meet individual customer requirements. Technical Support & Product Expertise Maintain a thorough understanding of all products, software applications, and services offered by the company.Provide support for software applications associated with company products and assist clients with application usage and troubleshooting.Assist Network Engineers and technical staff with the installation and deployment of multifunctional network products as needed.Investigate, troubleshoot, and resolve client issues, escalating concerns when appropriate.Serve as a subject matter expert for both clients and internal team members regarding product functionality and software capabilities. Internal Training & Collaboration Conduct periodic training sessions for Sales Representatives and other employees on software applications, new products, features, and industry developments.Collaborate with Sales, Service, Operations, and Technical teams to ensure a seamless customer experience.Provide feedback to management regarding client training needs, product performance, and opportunities for process improvement. Business Development & Representation Represent the company professionally during client interactions, trade shows, industry events, and company meetings.Support efforts to increase client satisfaction, retention, and market share through exceptional service and training.Perform other duties and special projects as assigned. Competencies Technical Competencies Proficiency with Microsoft Office Suite, Windows and Apple operating systems, presentation software, and instructional technologies.Ability to learn and effectively train others on hardware, software, and network-connected office technology solutions.Strong troubleshooting and problem-solving skills. Communication & Training Skills Excellent verbal, written, and presentation skills.Ability to communicate technical information clearly to audiences with varying levels of technical expertise.Strong facilitation and classroom training skills, both in-person and virtual. Organizational Skills Excellent time management and scheduling abilities.Ability to prioritize multiple assignments and manage a territory-based training schedule.Strong attention to detail and organizational skills while maintaining flexibility in a dynamic environment. Professional Competencies Customer-focused mindset with a commitment to delivering exceptional service.Ability to work independently with minimal supervision while maintaining strong collaboration with team members.Strong interpersonal skills and ability to build positive relationships with clients and colleagues. Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred.Previous experience in training, customer education, technical support, sales support, or related field preferred.Valid driver's license and reliable transportation required.Ability to travel regularly throughout an assigned territory.Ability to lift and move equipment as needed. SUPERVISORY RESPONSIBILITY This position has no supervisory responsibility. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. POSITION TYPE & EXPECTED HOURS OF WORK This is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. EQUAL OPPORTUNITY EMPLOYER Modern Office Methods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. PI4668d6084f14-9150