Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms. Our AI-powered Automated Quality Management (AQM) product is transforming how enterprises measure, evaluate, and improve agent and interaction quality at scale. As we build out our dedicated AQM Prompt Engineering capability within Specialized Services, we are hiring a Senior WEM AQM Prompt Engineer to lead and shape this practice. This senior role goes beyond hands-on prompt design. You will be the technical authority for Five9 AQM prompt engineering - setting standards, building reusable assets, mentoring the Prompt Engineer team, and acting as the go-to expert for complex customer escalations and pre-sales engagements. If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys - and you have developed serious prompt engineering skills alongside that domain expertise - this role was designed for you. Why Your Speech Analytics Background is the Foundation for This Role Building effective AQM prompts follows the same disciplined, iterative methodology that defines expert-level Speech Analytics category design: Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call samplesIteratively tune keyword / phrase setsIteratively refine prompt wording & logicTest against live call trafficTest prompt outputs against real callsValidate recall & precision metricsValidate pass / fail accuracy metricsDocument & hand off to QA teamDocument prompts for QA workflow At the senior level, this role adds a leadership and practice-building dimension: you will set the standards the rest of the Prompt Engineering team follows and serve as the technical authority across the most complex customer engagements. Key Responsibilities - Practice Leadership • Serve as the technical lead and subject matter authority for Five9 AQM Prompt Engineering within Specialized Services. • Define and own the prompt engineering methodology, standards, quality gates, and best practice documentation for the team. • Build and maintain a curated, reusable prompt library of validated evaluation templates spanning key verticals and QM use cases. • Mentor and technically guide the WEM AQM Prompt Engineer team (x3), conducting prompt reviews and providing structured feedback. • Drive continuous improvement of the team's prompt design process based on performance data, customer outcomes, and LLM platform developments. Key Responsibilities - Customer Delivery • Lead prompt engineering on the most complex and high-value AQM customer engagements, from initial scoping through production deployment. • Act as the senior escalation point for prompt performance issues, failure analysis, and remediation on live customer deployments. • Partner with customers at senior stakeholder level to translate QM strategy and compliance requirements into precise, measurable AQM evaluation criteria. • Design and execute prompt validation frameworks - including representative call sampling, precision/recall analysis, and A/B prompt testing - to ensure accuracy before production release. Key Responsibilities - Product & Pre-Sales Collaboration • Serve as the Prompt Engineering SME in pre-sales engagements, demonstrating Five9 AQM capabilities and advising prospective customers on prompt-driven evaluation design. • Provide structured product feedback to the Five9 AQM product team based on field experience, identifying gaps, limitations, and enhancement opportunities. • Develop and deliver internal training and enablement for consultants and implementation staff on AQM prompt engineering techniques. • Represent the Prompt Engineering practice in cross-functional forums and contribute to go-to-market materials, customer case studies, and thought leadership content. Key Requirements • Minimum 5 years' hands-on experience as a Speech Analytics Lead, Senior QM Analyst, or WEM Consultant with deep expertise in category/topic design, program governance, and optimization in Verint (Categories/Category Sets), NICE CXne (Category Sets), Genesys (Topics), or equivalent - at a seniority level sufficient to have owned or led an analytics program. • Formal prompt engineering qualification or a verifiable, substantive portfolio of production-grade prompt design work, including evidence of iterative refinement, performance measurement, and documentation. • Demonstrable understanding of LLM behavior - including how prompt structure, instruction framing, persona assignment, chain-of-thought, and few-shot examples affect model outputs. • Strong background in Quality Management design: experience building evaluation frameworks, scorecard design, calibration processes, and QM governance. • Experience leading or mentoring technical team members in a delivery or consulting environment. • Proven track record of translating complex business requirements into structured, testable, and scalable technical solutions. • Excellent written and verbal communication skills; comfortable presenting to senior client stakeholders and internal leadership. • BA/BS or equivalent experience; advanced degree in a relevant discipline is advantageous. Preferred Qualifications • Formal prompt engineering certification: DeepLearning.AI Prompt Engineering for Developers, Anthropic Prompt Engineering, OpenAI Prompt Engineering, DAIR.AI Prompt Engineering Guide, or equivalent industry-recognized program. • Direct experience with one or more leading LLM platforms at an advanced level (OpenAI GPT-4+, Anthropic Claude, Google Gemini, Meta Llama, or similar), including API usage, system prompt design, and evaluation harness development. • Prior hands-on experience with Five9 AQM or another AI-native QM solution (e.g., NICE Enlighten QM, Genesys Cloud AI Quality, Medallia, Qualtrics). • Experience contributing to or owning a Speech Analytics or QM center of excellence - including methodology documentation, internal training, and cross-client best practice standardization. • Familiarity with prompt evaluation frameworks (e.g., LLM-as-judge, human-in-the-loop evaluation pipelines, or equivalent). • Exposure to NLP concepts - tokenization, embeddings, semantic similarity - sufficient to reason about why a prompt succeeds or fails. • Experience with JSON, Python scripting, or no-code automation tools as applied to prompt testing and workflow automation. • Background in contact center compliance-driven QM (financial services, healthcare, utilities) where regulatory accuracy requirements add additional complexity to evaluation design. Key Competencies • Technical Authority - recognized internally and externally as the go-to expert on LLM prompt design for contact Centre quality evaluation. • Analytical Rigor - applies statistical thinking and structured measurement to validate and continuously improve prompt performance. • Linguistic Mastery - exceptional command of written instruction; understands how nuance, framing, and ambiguity in prompt language directly influence AI outputs. • Leadership & Coaching - ability to elevate the capability of others through structured mentoring, peer review, and knowledge transfer. • Strategic Customer Engagement - trusted advisor to senior client stakeholders on the use of AI in quality management. • Innovation Orientation - proactively monitors the LLM landscape and identifies opportunities to improve Five9 AQM prompt design practices. • Operational Excellence - drives the team toward repeatable, scalable processes without sacrificing quality or creativity. About Five9 WEM Specialized Services The Specialized Services team within Five9 Professional Services delivers expert-led implementation, optimization, and advisory engagements across the Five9 WEM portfolio. Our AQM Prompt Engineering practice is a newly established Centre of excellence, designed to ensure that customers realize the full potential of Five9's AI-powered quality management capabilities. As the founding senior hire into this practice, the Senior WEM AQM Prompt Engineer will have a rare opportunity to define how prompt engineering is done at Five9 - and to build something genuinely new. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally . click apply for full job details
08/05/2026
Full time
Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms. Our AI-powered Automated Quality Management (AQM) product is transforming how enterprises measure, evaluate, and improve agent and interaction quality at scale. As we build out our dedicated AQM Prompt Engineering capability within Specialized Services, we are hiring a Senior WEM AQM Prompt Engineer to lead and shape this practice. This senior role goes beyond hands-on prompt design. You will be the technical authority for Five9 AQM prompt engineering - setting standards, building reusable assets, mentoring the Prompt Engineer team, and acting as the go-to expert for complex customer escalations and pre-sales engagements. If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys - and you have developed serious prompt engineering skills alongside that domain expertise - this role was designed for you. Why Your Speech Analytics Background is the Foundation for This Role Building effective AQM prompts follows the same disciplined, iterative methodology that defines expert-level Speech Analytics category design: Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call samplesIteratively tune keyword / phrase setsIteratively refine prompt wording & logicTest against live call trafficTest prompt outputs against real callsValidate recall & precision metricsValidate pass / fail accuracy metricsDocument & hand off to QA teamDocument prompts for QA workflow At the senior level, this role adds a leadership and practice-building dimension: you will set the standards the rest of the Prompt Engineering team follows and serve as the technical authority across the most complex customer engagements. Key Responsibilities - Practice Leadership • Serve as the technical lead and subject matter authority for Five9 AQM Prompt Engineering within Specialized Services. • Define and own the prompt engineering methodology, standards, quality gates, and best practice documentation for the team. • Build and maintain a curated, reusable prompt library of validated evaluation templates spanning key verticals and QM use cases. • Mentor and technically guide the WEM AQM Prompt Engineer team (x3), conducting prompt reviews and providing structured feedback. • Drive continuous improvement of the team's prompt design process based on performance data, customer outcomes, and LLM platform developments. Key Responsibilities - Customer Delivery • Lead prompt engineering on the most complex and high-value AQM customer engagements, from initial scoping through production deployment. • Act as the senior escalation point for prompt performance issues, failure analysis, and remediation on live customer deployments. • Partner with customers at senior stakeholder level to translate QM strategy and compliance requirements into precise, measurable AQM evaluation criteria. • Design and execute prompt validation frameworks - including representative call sampling, precision/recall analysis, and A/B prompt testing - to ensure accuracy before production release. Key Responsibilities - Product & Pre-Sales Collaboration • Serve as the Prompt Engineering SME in pre-sales engagements, demonstrating Five9 AQM capabilities and advising prospective customers on prompt-driven evaluation design. • Provide structured product feedback to the Five9 AQM product team based on field experience, identifying gaps, limitations, and enhancement opportunities. • Develop and deliver internal training and enablement for consultants and implementation staff on AQM prompt engineering techniques. • Represent the Prompt Engineering practice in cross-functional forums and contribute to go-to-market materials, customer case studies, and thought leadership content. Key Requirements • Minimum 5 years' hands-on experience as a Speech Analytics Lead, Senior QM Analyst, or WEM Consultant with deep expertise in category/topic design, program governance, and optimization in Verint (Categories/Category Sets), NICE CXne (Category Sets), Genesys (Topics), or equivalent - at a seniority level sufficient to have owned or led an analytics program. • Formal prompt engineering qualification or a verifiable, substantive portfolio of production-grade prompt design work, including evidence of iterative refinement, performance measurement, and documentation. • Demonstrable understanding of LLM behavior - including how prompt structure, instruction framing, persona assignment, chain-of-thought, and few-shot examples affect model outputs. • Strong background in Quality Management design: experience building evaluation frameworks, scorecard design, calibration processes, and QM governance. • Experience leading or mentoring technical team members in a delivery or consulting environment. • Proven track record of translating complex business requirements into structured, testable, and scalable technical solutions. • Excellent written and verbal communication skills; comfortable presenting to senior client stakeholders and internal leadership. • BA/BS or equivalent experience; advanced degree in a relevant discipline is advantageous. Preferred Qualifications • Formal prompt engineering certification: DeepLearning.AI Prompt Engineering for Developers, Anthropic Prompt Engineering, OpenAI Prompt Engineering, DAIR.AI Prompt Engineering Guide, or equivalent industry-recognized program. • Direct experience with one or more leading LLM platforms at an advanced level (OpenAI GPT-4+, Anthropic Claude, Google Gemini, Meta Llama, or similar), including API usage, system prompt design, and evaluation harness development. • Prior hands-on experience with Five9 AQM or another AI-native QM solution (e.g., NICE Enlighten QM, Genesys Cloud AI Quality, Medallia, Qualtrics). • Experience contributing to or owning a Speech Analytics or QM center of excellence - including methodology documentation, internal training, and cross-client best practice standardization. • Familiarity with prompt evaluation frameworks (e.g., LLM-as-judge, human-in-the-loop evaluation pipelines, or equivalent). • Exposure to NLP concepts - tokenization, embeddings, semantic similarity - sufficient to reason about why a prompt succeeds or fails. • Experience with JSON, Python scripting, or no-code automation tools as applied to prompt testing and workflow automation. • Background in contact center compliance-driven QM (financial services, healthcare, utilities) where regulatory accuracy requirements add additional complexity to evaluation design. Key Competencies • Technical Authority - recognized internally and externally as the go-to expert on LLM prompt design for contact Centre quality evaluation. • Analytical Rigor - applies statistical thinking and structured measurement to validate and continuously improve prompt performance. • Linguistic Mastery - exceptional command of written instruction; understands how nuance, framing, and ambiguity in prompt language directly influence AI outputs. • Leadership & Coaching - ability to elevate the capability of others through structured mentoring, peer review, and knowledge transfer. • Strategic Customer Engagement - trusted advisor to senior client stakeholders on the use of AI in quality management. • Innovation Orientation - proactively monitors the LLM landscape and identifies opportunities to improve Five9 AQM prompt design practices. • Operational Excellence - drives the team toward repeatable, scalable processes without sacrificing quality or creativity. About Five9 WEM Specialized Services The Specialized Services team within Five9 Professional Services delivers expert-led implementation, optimization, and advisory engagements across the Five9 WEM portfolio. Our AQM Prompt Engineering practice is a newly established Centre of excellence, designed to ensure that customers realize the full potential of Five9's AI-powered quality management capabilities. As the founding senior hire into this practice, the Senior WEM AQM Prompt Engineer will have a rare opportunity to define how prompt engineering is done at Five9 - and to build something genuinely new. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally . click apply for full job details
Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms. Our AI-powered Automated Quality Management (AQM) product is transforming how enterprises measure, evaluate, and improve agent and interaction quality at scale. As we build out our dedicated AQM Prompt Engineering capability within Specialized Services, we are hiring a Senior WEM AQM Prompt Engineer to lead and shape this practice. This senior role goes beyond hands-on prompt design. You will be the technical authority for Five9 AQM prompt engineering - setting standards, building reusable assets, mentoring the Prompt Engineer team, and acting as the go-to expert for complex customer escalations and pre-sales engagements. If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys - and you have developed serious prompt engineering skills alongside that domain expertise - this role was designed for you. Why Your Speech Analytics Background is the Foundation for This Role Building effective AQM prompts follows the same disciplined, iterative methodology that defines expert-level Speech Analytics category design: Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call samplesIteratively tune keyword / phrase setsIteratively refine prompt wording & logicTest against live call trafficTest prompt outputs against real callsValidate recall & precision metricsValidate pass / fail accuracy metricsDocument & hand off to QA teamDocument prompts for QA workflow At the senior level, this role adds a leadership and practice-building dimension: you will set the standards the rest of the Prompt Engineering team follows and serve as the technical authority across the most complex customer engagements. Key Responsibilities - Practice Leadership • Serve as the technical lead and subject matter authority for Five9 AQM Prompt Engineering within Specialized Services. • Define and own the prompt engineering methodology, standards, quality gates, and best practice documentation for the team. • Build and maintain a curated, reusable prompt library of validated evaluation templates spanning key verticals and QM use cases. • Mentor and technically guide the WEM AQM Prompt Engineer team (x3), conducting prompt reviews and providing structured feedback. • Drive continuous improvement of the team's prompt design process based on performance data, customer outcomes, and LLM platform developments. Key Responsibilities - Customer Delivery • Lead prompt engineering on the most complex and high-value AQM customer engagements, from initial scoping through production deployment. • Act as the senior escalation point for prompt performance issues, failure analysis, and remediation on live customer deployments. • Partner with customers at senior stakeholder level to translate QM strategy and compliance requirements into precise, measurable AQM evaluation criteria. • Design and execute prompt validation frameworks - including representative call sampling, precision/recall analysis, and A/B prompt testing - to ensure accuracy before production release. Key Responsibilities - Product & Pre-Sales Collaboration • Serve as the Prompt Engineering SME in pre-sales engagements, demonstrating Five9 AQM capabilities and advising prospective customers on prompt-driven evaluation design. • Provide structured product feedback to the Five9 AQM product team based on field experience, identifying gaps, limitations, and enhancement opportunities. • Develop and deliver internal training and enablement for consultants and implementation staff on AQM prompt engineering techniques. • Represent the Prompt Engineering practice in cross-functional forums and contribute to go-to-market materials, customer case studies, and thought leadership content. Key Requirements • Minimum 5 years' hands-on experience as a Speech Analytics Lead, Senior QM Analyst, or WEM Consultant with deep expertise in category/topic design, program governance, and optimization in Verint (Categories/Category Sets), NICE CXne (Category Sets), Genesys (Topics), or equivalent - at a seniority level sufficient to have owned or led an analytics program. • Formal prompt engineering qualification or a verifiable, substantive portfolio of production-grade prompt design work, including evidence of iterative refinement, performance measurement, and documentation. • Demonstrable understanding of LLM behavior - including how prompt structure, instruction framing, persona assignment, chain-of-thought, and few-shot examples affect model outputs. • Strong background in Quality Management design: experience building evaluation frameworks, scorecard design, calibration processes, and QM governance. • Experience leading or mentoring technical team members in a delivery or consulting environment. • Proven track record of translating complex business requirements into structured, testable, and scalable technical solutions. • Excellent written and verbal communication skills; comfortable presenting to senior client stakeholders and internal leadership. • BA/BS or equivalent experience; advanced degree in a relevant discipline is advantageous. Preferred Qualifications • Formal prompt engineering certification: DeepLearning.AI Prompt Engineering for Developers, Anthropic Prompt Engineering, OpenAI Prompt Engineering, DAIR.AI Prompt Engineering Guide, or equivalent industry-recognized program. • Direct experience with one or more leading LLM platforms at an advanced level (OpenAI GPT-4+, Anthropic Claude, Google Gemini, Meta Llama, or similar), including API usage, system prompt design, and evaluation harness development. • Prior hands-on experience with Five9 AQM or another AI-native QM solution (e.g., NICE Enlighten QM, Genesys Cloud AI Quality, Medallia, Qualtrics). • Experience contributing to or owning a Speech Analytics or QM center of excellence - including methodology documentation, internal training, and cross-client best practice standardization. • Familiarity with prompt evaluation frameworks (e.g., LLM-as-judge, human-in-the-loop evaluation pipelines, or equivalent). • Exposure to NLP concepts - tokenization, embeddings, semantic similarity - sufficient to reason about why a prompt succeeds or fails. • Experience with JSON, Python scripting, or no-code automation tools as applied to prompt testing and workflow automation. • Background in contact center compliance-driven QM (financial services, healthcare, utilities) where regulatory accuracy requirements add additional complexity to evaluation design. Key Competencies • Technical Authority - recognized internally and externally as the go-to expert on LLM prompt design for contact Centre quality evaluation. • Analytical Rigor - applies statistical thinking and structured measurement to validate and continuously improve prompt performance. • Linguistic Mastery - exceptional command of written instruction; understands how nuance, framing, and ambiguity in prompt language directly influence AI outputs. • Leadership & Coaching - ability to elevate the capability of others through structured mentoring, peer review, and knowledge transfer. • Strategic Customer Engagement - trusted advisor to senior client stakeholders on the use of AI in quality management. • Innovation Orientation - proactively monitors the LLM landscape and identifies opportunities to improve Five9 AQM prompt design practices. • Operational Excellence - drives the team toward repeatable, scalable processes without sacrificing quality or creativity. About Five9 WEM Specialized Services The Specialized Services team within Five9 Professional Services delivers expert-led implementation, optimization, and advisory engagements across the Five9 WEM portfolio. Our AQM Prompt Engineering practice is a newly established Centre of excellence, designed to ensure that customers realize the full potential of Five9's AI-powered quality management capabilities. As the founding senior hire into this practice, the Senior WEM AQM Prompt Engineer will have a rare opportunity to define how prompt engineering is done at Five9 - and to build something genuinely new. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally . click apply for full job details
08/05/2026
Full time
Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms. Our AI-powered Automated Quality Management (AQM) product is transforming how enterprises measure, evaluate, and improve agent and interaction quality at scale. As we build out our dedicated AQM Prompt Engineering capability within Specialized Services, we are hiring a Senior WEM AQM Prompt Engineer to lead and shape this practice. This senior role goes beyond hands-on prompt design. You will be the technical authority for Five9 AQM prompt engineering - setting standards, building reusable assets, mentoring the Prompt Engineer team, and acting as the go-to expert for complex customer escalations and pre-sales engagements. If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys - and you have developed serious prompt engineering skills alongside that domain expertise - this role was designed for you. Why Your Speech Analytics Background is the Foundation for This Role Building effective AQM prompts follows the same disciplined, iterative methodology that defines expert-level Speech Analytics category design: Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call samplesIteratively tune keyword / phrase setsIteratively refine prompt wording & logicTest against live call trafficTest prompt outputs against real callsValidate recall & precision metricsValidate pass / fail accuracy metricsDocument & hand off to QA teamDocument prompts for QA workflow At the senior level, this role adds a leadership and practice-building dimension: you will set the standards the rest of the Prompt Engineering team follows and serve as the technical authority across the most complex customer engagements. Key Responsibilities - Practice Leadership • Serve as the technical lead and subject matter authority for Five9 AQM Prompt Engineering within Specialized Services. • Define and own the prompt engineering methodology, standards, quality gates, and best practice documentation for the team. • Build and maintain a curated, reusable prompt library of validated evaluation templates spanning key verticals and QM use cases. • Mentor and technically guide the WEM AQM Prompt Engineer team (x3), conducting prompt reviews and providing structured feedback. • Drive continuous improvement of the team's prompt design process based on performance data, customer outcomes, and LLM platform developments. Key Responsibilities - Customer Delivery • Lead prompt engineering on the most complex and high-value AQM customer engagements, from initial scoping through production deployment. • Act as the senior escalation point for prompt performance issues, failure analysis, and remediation on live customer deployments. • Partner with customers at senior stakeholder level to translate QM strategy and compliance requirements into precise, measurable AQM evaluation criteria. • Design and execute prompt validation frameworks - including representative call sampling, precision/recall analysis, and A/B prompt testing - to ensure accuracy before production release. Key Responsibilities - Product & Pre-Sales Collaboration • Serve as the Prompt Engineering SME in pre-sales engagements, demonstrating Five9 AQM capabilities and advising prospective customers on prompt-driven evaluation design. • Provide structured product feedback to the Five9 AQM product team based on field experience, identifying gaps, limitations, and enhancement opportunities. • Develop and deliver internal training and enablement for consultants and implementation staff on AQM prompt engineering techniques. • Represent the Prompt Engineering practice in cross-functional forums and contribute to go-to-market materials, customer case studies, and thought leadership content. Key Requirements • Minimum 5 years' hands-on experience as a Speech Analytics Lead, Senior QM Analyst, or WEM Consultant with deep expertise in category/topic design, program governance, and optimization in Verint (Categories/Category Sets), NICE CXne (Category Sets), Genesys (Topics), or equivalent - at a seniority level sufficient to have owned or led an analytics program. • Formal prompt engineering qualification or a verifiable, substantive portfolio of production-grade prompt design work, including evidence of iterative refinement, performance measurement, and documentation. • Demonstrable understanding of LLM behavior - including how prompt structure, instruction framing, persona assignment, chain-of-thought, and few-shot examples affect model outputs. • Strong background in Quality Management design: experience building evaluation frameworks, scorecard design, calibration processes, and QM governance. • Experience leading or mentoring technical team members in a delivery or consulting environment. • Proven track record of translating complex business requirements into structured, testable, and scalable technical solutions. • Excellent written and verbal communication skills; comfortable presenting to senior client stakeholders and internal leadership. • BA/BS or equivalent experience; advanced degree in a relevant discipline is advantageous. Preferred Qualifications • Formal prompt engineering certification: DeepLearning.AI Prompt Engineering for Developers, Anthropic Prompt Engineering, OpenAI Prompt Engineering, DAIR.AI Prompt Engineering Guide, or equivalent industry-recognized program. • Direct experience with one or more leading LLM platforms at an advanced level (OpenAI GPT-4+, Anthropic Claude, Google Gemini, Meta Llama, or similar), including API usage, system prompt design, and evaluation harness development. • Prior hands-on experience with Five9 AQM or another AI-native QM solution (e.g., NICE Enlighten QM, Genesys Cloud AI Quality, Medallia, Qualtrics). • Experience contributing to or owning a Speech Analytics or QM center of excellence - including methodology documentation, internal training, and cross-client best practice standardization. • Familiarity with prompt evaluation frameworks (e.g., LLM-as-judge, human-in-the-loop evaluation pipelines, or equivalent). • Exposure to NLP concepts - tokenization, embeddings, semantic similarity - sufficient to reason about why a prompt succeeds or fails. • Experience with JSON, Python scripting, or no-code automation tools as applied to prompt testing and workflow automation. • Background in contact center compliance-driven QM (financial services, healthcare, utilities) where regulatory accuracy requirements add additional complexity to evaluation design. Key Competencies • Technical Authority - recognized internally and externally as the go-to expert on LLM prompt design for contact Centre quality evaluation. • Analytical Rigor - applies statistical thinking and structured measurement to validate and continuously improve prompt performance. • Linguistic Mastery - exceptional command of written instruction; understands how nuance, framing, and ambiguity in prompt language directly influence AI outputs. • Leadership & Coaching - ability to elevate the capability of others through structured mentoring, peer review, and knowledge transfer. • Strategic Customer Engagement - trusted advisor to senior client stakeholders on the use of AI in quality management. • Innovation Orientation - proactively monitors the LLM landscape and identifies opportunities to improve Five9 AQM prompt design practices. • Operational Excellence - drives the team toward repeatable, scalable processes without sacrificing quality or creativity. About Five9 WEM Specialized Services The Specialized Services team within Five9 Professional Services delivers expert-led implementation, optimization, and advisory engagements across the Five9 WEM portfolio. Our AQM Prompt Engineering practice is a newly established Centre of excellence, designed to ensure that customers realize the full potential of Five9's AI-powered quality management capabilities. As the founding senior hire into this practice, the Senior WEM AQM Prompt Engineer will have a rare opportunity to define how prompt engineering is done at Five9 - and to build something genuinely new. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally . click apply for full job details
Senior Lead AI Engineer (MLXT) Overview: At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. As a Senior Lead AI Engineer, you will drive critical technical initiatives that shape the future of enterprise AIML infrastructure targeted to transform the business analysis experience in a highly regulated environment. You will play a pivotal role in modernizing our core Analyst & AIML workflow orchestration layer and user interface, integrating frontier generative AI capabilities and self-serve tooling to enable no-code/low-code, well-governed model development for business domain experts. In this role, you will: Modernize Workflows: Advance the orchestration layer and UI with generative AI capabilities and self-serve tooling to democratize AI development through governed, low-code/no-code tools for business domain experts. Build Agentic-Driven Infrastructure: Modernize our platform services with agentic infrastructure that is reliable, scalable, secure, and seamlessly adheres to enterprise guardrails. Drive AutoML Innovation: Scale enterprise-grade managed AutoML offerings for tabular and time-series data to radically reduce solution time-to-market from weeks to days. Engineer AI-Driven Controls: Evolve the core component marketplace by engineering cutting-edge, automated governance frameworks The Ideal Candidate: You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good. Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production. You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven. You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enable you to see and exploit optimization opportunities that others miss. You are a resilient trail blazer who can forge new paths to achieve business goals when the route is unknown. Basic Qualifications: Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies At least 6 years of experience programming with Python, Go, Scala, or Java Preferred Qualifications: 7 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) Experience designing, developing, integrating, delivering, and supporting complex AI systems Demonstrated ability to lead and mentor an engineering team and influence cross-functional stakeholders Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, or Golang Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost Passion for staying abreast of the latest AI research and AI systems, and judiciously apply novel techniques in production Excellent communication and presentation skills, with the ability to articulate complex AI concepts to peers Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $229,900 - $262,400 for Sr. Lead AI Engineer McLean, VA: $229,900 - $262,400 for Sr. Lead AI Engineer New York, NY: $250,800 - $286,200 for Sr. Lead AI Engineer San Francisco, CA: $250,800 - $286,200 for Sr. Lead AI Engineer San Jose, CA: $250,800 - $286,200 for Sr. Lead AI Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
08/05/2026
Full time
Senior Lead AI Engineer (MLXT) Overview: At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. As a Senior Lead AI Engineer, you will drive critical technical initiatives that shape the future of enterprise AIML infrastructure targeted to transform the business analysis experience in a highly regulated environment. You will play a pivotal role in modernizing our core Analyst & AIML workflow orchestration layer and user interface, integrating frontier generative AI capabilities and self-serve tooling to enable no-code/low-code, well-governed model development for business domain experts. In this role, you will: Modernize Workflows: Advance the orchestration layer and UI with generative AI capabilities and self-serve tooling to democratize AI development through governed, low-code/no-code tools for business domain experts. Build Agentic-Driven Infrastructure: Modernize our platform services with agentic infrastructure that is reliable, scalable, secure, and seamlessly adheres to enterprise guardrails. Drive AutoML Innovation: Scale enterprise-grade managed AutoML offerings for tabular and time-series data to radically reduce solution time-to-market from weeks to days. Engineer AI-Driven Controls: Evolve the core component marketplace by engineering cutting-edge, automated governance frameworks The Ideal Candidate: You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good. Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production. You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven. You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enable you to see and exploit optimization opportunities that others miss. You are a resilient trail blazer who can forge new paths to achieve business goals when the route is unknown. Basic Qualifications: Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies At least 6 years of experience programming with Python, Go, Scala, or Java Preferred Qualifications: 7 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) Experience designing, developing, integrating, delivering, and supporting complex AI systems Demonstrated ability to lead and mentor an engineering team and influence cross-functional stakeholders Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, or Golang Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost Passion for staying abreast of the latest AI research and AI systems, and judiciously apply novel techniques in production Excellent communication and presentation skills, with the ability to articulate complex AI concepts to peers Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $229,900 - $262,400 for Sr. Lead AI Engineer McLean, VA: $229,900 - $262,400 for Sr. Lead AI Engineer New York, NY: $250,800 - $286,200 for Sr. Lead AI Engineer San Francisco, CA: $250,800 - $286,200 for Sr. Lead AI Engineer San Jose, CA: $250,800 - $286,200 for Sr. Lead AI Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The primary mission of the Data Scientist II role is to help our business become a more insights-driven organization. The position sits in our Digital Experience organization, which aims to improve business outcomes using data and analytics across Lennar. The Data Scientist II will support the development of AI, machine learning, and natural language processing solutions, help translate data into actionable insights for internal stakeholders, and contribute to smarter products and services that enhance the homeowner experience and internal operations. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules. Your Responsibilities on the Team Build, test, and refine predictive and analytical models for internal stakeholders using structured and unstructured data. Iterate on the development of AI, including agents and pipelines. Assist with measurement, monitoring, and analysis to support continuous improvement initiatives. Prepare, clean, and integrate data from multiple sources using sound analytical and engineering practices. Collaborate with cross-functional teams to gain access to data and improve data understanding. Build, test, and refine predictive and analytical models for internal stakeholders using structured and unstructured data. Partner with engineering teams to support the deployment of models into business applications. Participate in experimentation and iterative development to improve models and business outcomes. Communicate technical findings and data science concepts to analysts and non-technical stakeholders. Contribute to team knowledge sharing and support peers as needed. Requirements Bachelor's degree in data science, mathematics, statistics, engineering, computer science, or a related field, or equivalent practical experience. 3+ years of experience applying data science to solve business problems and deliver insights. 2+ years of experience writing SQL. Exposure to AI or machine learning solutions in a business or academic setting. Interest in helping transform Lennar into an insights-driven organization. Ability to frame data science approaches for real-world business problems. Experience supporting projects that improve business performance through analytics or modeling. Proficiency in preparing data for analytics, reporting, and machine learning use cases. Experience developing and validating data science models or analytical solutions in a business, academic, or applied setting. Working knowledge of machine learning concepts, statistics, and model evaluation techniques. Experience contributing to data applications, dashboards, or analytics products. Familiarity with AI, automation, or emerging analytics technologies. Familiarity with Agile development practices such as Scrum or Kanban. Experience with machine learning libraries such as scikit-learn, TensorFlow, Keras, or similar tools. Understanding of core software engineering practices such as version control, testing, and code organization. Familiarity with cloud platforms, databases, and data infrastructure concepts. Experience with NoSQL or big data technologies is a plus. Experience with knowledge graphs or graph-based analytics is a plus. Physical & Office/Site Presence Requirements: This is primarily a sedentary office position which requires he position to have the ability to operate computer equipment. Finger dexterity is necessary. Additional Requirements: Travel up to 10% of the time to Divisions within the Lennar family. Interact well withco-workers. May be required to cross train for position(s) within the team organizational structure from time to time, as required by the LeadershipTeam. Comply with and implement company policies andprocedures. Accept constructivecriticism. Strong workethic. Teamplayer. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
08/05/2026
Full time
We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The primary mission of the Data Scientist II role is to help our business become a more insights-driven organization. The position sits in our Digital Experience organization, which aims to improve business outcomes using data and analytics across Lennar. The Data Scientist II will support the development of AI, machine learning, and natural language processing solutions, help translate data into actionable insights for internal stakeholders, and contribute to smarter products and services that enhance the homeowner experience and internal operations. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules. Your Responsibilities on the Team Build, test, and refine predictive and analytical models for internal stakeholders using structured and unstructured data. Iterate on the development of AI, including agents and pipelines. Assist with measurement, monitoring, and analysis to support continuous improvement initiatives. Prepare, clean, and integrate data from multiple sources using sound analytical and engineering practices. Collaborate with cross-functional teams to gain access to data and improve data understanding. Build, test, and refine predictive and analytical models for internal stakeholders using structured and unstructured data. Partner with engineering teams to support the deployment of models into business applications. Participate in experimentation and iterative development to improve models and business outcomes. Communicate technical findings and data science concepts to analysts and non-technical stakeholders. Contribute to team knowledge sharing and support peers as needed. Requirements Bachelor's degree in data science, mathematics, statistics, engineering, computer science, or a related field, or equivalent practical experience. 3+ years of experience applying data science to solve business problems and deliver insights. 2+ years of experience writing SQL. Exposure to AI or machine learning solutions in a business or academic setting. Interest in helping transform Lennar into an insights-driven organization. Ability to frame data science approaches for real-world business problems. Experience supporting projects that improve business performance through analytics or modeling. Proficiency in preparing data for analytics, reporting, and machine learning use cases. Experience developing and validating data science models or analytical solutions in a business, academic, or applied setting. Working knowledge of machine learning concepts, statistics, and model evaluation techniques. Experience contributing to data applications, dashboards, or analytics products. Familiarity with AI, automation, or emerging analytics technologies. Familiarity with Agile development practices such as Scrum or Kanban. Experience with machine learning libraries such as scikit-learn, TensorFlow, Keras, or similar tools. Understanding of core software engineering practices such as version control, testing, and code organization. Familiarity with cloud platforms, databases, and data infrastructure concepts. Experience with NoSQL or big data technologies is a plus. Experience with knowledge graphs or graph-based analytics is a plus. Physical & Office/Site Presence Requirements: This is primarily a sedentary office position which requires he position to have the ability to operate computer equipment. Finger dexterity is necessary. Additional Requirements: Travel up to 10% of the time to Divisions within the Lennar family. Interact well withco-workers. May be required to cross train for position(s) within the team organizational structure from time to time, as required by the LeadershipTeam. Comply with and implement company policies andprocedures. Accept constructivecriticism. Strong workethic. Teamplayer. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Requisition # 895 Assignment View Sector Los Angeles County Contractor's Work Location DMH-Mental Health Position Title Business Solution Analyst Labor Category Information Technology Job Category Business Solutions Analyst Number of Positions 1 Job Level 1 Submittal allowed per staffing agency 2 Priority Submittals allowed for this Requisition 50 Assignment Type Temporary Is a Livescan Required for Position? Yes Is this role located on-site, hybrid, or remote? Onsite Work Location Address 510 S. Vermont Ave., Floor 16 - CIOB, Los Angeles, CA, 90020 Assignment Details Target Start Date 08/10/2026 Target End Date 08/09/2027 Shift Standard Work Schedule Standard Tentative Shift Start Time 8:00am PST Tentative Shift End Time 4:30 PST Staffing Agency NTE (Not-to-Exceed) Bill Rate $ 74.22 Rate Unit Hour Estimated Regular Hours/Week 40.00 Travel Required No Estimated OT Hours/Week 0.00 Travel % Travel Description(Domestic/International) Security Clearance None Position Details Background Checks Yes Position Description A Business Solutions Analyst performs business systems analysis and is responsible for work that involves applying analytical processes to the planning, design and implementation of new and improved business information systems and business processes to meet the business requirements of customer organizations. The Business Solutions Analyst will perform needs analyses to define opportunities for new or improved business process solutions; conduct business process reengineering; conduct feasibility studies and trade-off analyses; perform as a liaison between internal and external customers; consult with customers to identify, refine and specify functional requirements, and translate functional requirements into technical specifications; develop overall functional and systems requirements and specifications; prepare business cases for the application of IT solutions; define systems scope and objectives; develop cost estimates for new modified systems; ensure the integration of all system components; e.g., policies, procedures, training material, databases, software and hardware; conduct performance and reliability testing of new solutions; plan and participate in systems implementation and provide post-implementation support; and ensure the rigorous application of information security/information assurance policies, principles and practices to the systems analysis process. Skills Required The Business Solutions Analyst will possess knowledge and experience in structured analysis principles and methods; systems analysis and analytical principles, concepts, techniques and methods, including cost-benefit analysis methods; basic IT architecture and technical documentation methods; systems design tools, methods and techniques, including automated systems analysis and design tools sufficient to develop requirements and specifications for systems that meet business requirements; systems design standards, policies and authorized approaches sufficient to assist in identifying and specifying business requirements for new or enhanced systems and develop basic system specifications; system design precedents or alternative approaches sufficient to advise on the merits of proposed systems development projects; business processes, workflows and operations of customer organizations sufficient to apply a structured systems analysis approach to the design and development of new or enhanced applications; business process engineering concepts and methods sufficient to lead/conduct studies designed to identify potential improvements in the way IT is applied to key business functions; life cycle management concepts; internet and new IT technologies; and speak and write effectively and prepare effective reports. Additional Skills Required Strong analytical skills to identify inefficiencies and opportunities for improvement. Strong testing skills Strong communication and interpersonal skills to effectively gather requirements from stakeholders across business and technical teams. Proficiency in writing clear, concise, and well-structured business and technical documents. Proficient in Scrum methodology Proficient in Azure DevOps Experience Required This classification must have a minimum of five (5) years of experience applying analytical processes on IT projects. At least three (3) years of that experience must have been in business systems analysis and design. Additional Experience Required 3 years' experience in eliciting and documenting existing business processes using industry-standard methodologies (e.g., flowcharts, swim lane diagrams, data flow diagrams, use case diagrams). 3 years' experience capturing requirements via Azure, throughout the development lifecycle using various formats: 3 years' experience in analyzing documented processes and identifying areas for optimization and the ability to document proposed improvements (to-be processes) leveraging Dynamics 365 and Azure capabilities. Education Required This classification requires the possession of a bachelor's degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Additional Education Required Additional Information This is a hybrid position. Local residents only. Candidate will be required to live scan (fingerprinting) as part of the onboarding process. Candidates are expected to work 8:00am-4:30pm. Note: Candidates will be required to provide samples of their work.
08/05/2026
Full time
Requisition # 895 Assignment View Sector Los Angeles County Contractor's Work Location DMH-Mental Health Position Title Business Solution Analyst Labor Category Information Technology Job Category Business Solutions Analyst Number of Positions 1 Job Level 1 Submittal allowed per staffing agency 2 Priority Submittals allowed for this Requisition 50 Assignment Type Temporary Is a Livescan Required for Position? Yes Is this role located on-site, hybrid, or remote? Onsite Work Location Address 510 S. Vermont Ave., Floor 16 - CIOB, Los Angeles, CA, 90020 Assignment Details Target Start Date 08/10/2026 Target End Date 08/09/2027 Shift Standard Work Schedule Standard Tentative Shift Start Time 8:00am PST Tentative Shift End Time 4:30 PST Staffing Agency NTE (Not-to-Exceed) Bill Rate $ 74.22 Rate Unit Hour Estimated Regular Hours/Week 40.00 Travel Required No Estimated OT Hours/Week 0.00 Travel % Travel Description(Domestic/International) Security Clearance None Position Details Background Checks Yes Position Description A Business Solutions Analyst performs business systems analysis and is responsible for work that involves applying analytical processes to the planning, design and implementation of new and improved business information systems and business processes to meet the business requirements of customer organizations. The Business Solutions Analyst will perform needs analyses to define opportunities for new or improved business process solutions; conduct business process reengineering; conduct feasibility studies and trade-off analyses; perform as a liaison between internal and external customers; consult with customers to identify, refine and specify functional requirements, and translate functional requirements into technical specifications; develop overall functional and systems requirements and specifications; prepare business cases for the application of IT solutions; define systems scope and objectives; develop cost estimates for new modified systems; ensure the integration of all system components; e.g., policies, procedures, training material, databases, software and hardware; conduct performance and reliability testing of new solutions; plan and participate in systems implementation and provide post-implementation support; and ensure the rigorous application of information security/information assurance policies, principles and practices to the systems analysis process. Skills Required The Business Solutions Analyst will possess knowledge and experience in structured analysis principles and methods; systems analysis and analytical principles, concepts, techniques and methods, including cost-benefit analysis methods; basic IT architecture and technical documentation methods; systems design tools, methods and techniques, including automated systems analysis and design tools sufficient to develop requirements and specifications for systems that meet business requirements; systems design standards, policies and authorized approaches sufficient to assist in identifying and specifying business requirements for new or enhanced systems and develop basic system specifications; system design precedents or alternative approaches sufficient to advise on the merits of proposed systems development projects; business processes, workflows and operations of customer organizations sufficient to apply a structured systems analysis approach to the design and development of new or enhanced applications; business process engineering concepts and methods sufficient to lead/conduct studies designed to identify potential improvements in the way IT is applied to key business functions; life cycle management concepts; internet and new IT technologies; and speak and write effectively and prepare effective reports. Additional Skills Required Strong analytical skills to identify inefficiencies and opportunities for improvement. Strong testing skills Strong communication and interpersonal skills to effectively gather requirements from stakeholders across business and technical teams. Proficiency in writing clear, concise, and well-structured business and technical documents. Proficient in Scrum methodology Proficient in Azure DevOps Experience Required This classification must have a minimum of five (5) years of experience applying analytical processes on IT projects. At least three (3) years of that experience must have been in business systems analysis and design. Additional Experience Required 3 years' experience in eliciting and documenting existing business processes using industry-standard methodologies (e.g., flowcharts, swim lane diagrams, data flow diagrams, use case diagrams). 3 years' experience capturing requirements via Azure, throughout the development lifecycle using various formats: 3 years' experience in analyzing documented processes and identifying areas for optimization and the ability to document proposed improvements (to-be processes) leveraging Dynamics 365 and Azure capabilities. Education Required This classification requires the possession of a bachelor's degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Additional Education Required Additional Information This is a hybrid position. Local residents only. Candidate will be required to live scan (fingerprinting) as part of the onboarding process. Candidates are expected to work 8:00am-4:30pm. Note: Candidates will be required to provide samples of their work.
Pinnacle Technical Resources
Jersey City, New Jersey
Position: Data Engineer- AWS Location: Jersey City, New Jersey Duration: Contract Job ID: 172543 Job Overview: As a Data Engineer III specializing in Python, Spark, and Data Lake technologies within the Consumer and Community Bank, you will be a key member of an agile team. Your role will involve designing and delivering reliable data collection, storage, access, and analytics solutions that are secure, stable, and scalable. You will develop, test, and maintain essential data pipelines and architectures across diverse technical areas, supporting various business functions to achieve organizational objectives. Responsibilities: Review and ensure sufficient protection of enterprise data through controls. Make custom configuration changes in tools to meet business or customer requests. Update logical or physical data models based on new use cases. Utilize SQL frequently and understand NoSQL databases and their applications. Contribute to a team culture of diversity, opportunity, inclusion, and respect. Develop enterprise data models and maintain large-scale data processing pipelines. Lead code reviews and provide mentoring to team members. Drive data quality and ensure data accessibility for analysts and data scientists. Ensure compliance with data governance requirements and alignment with business goals. Qualifications: Formal training or certification in data engineering concepts with 2+ years of applied experience. Experience across the data lifecycle with advanced SQL skills and understanding of NoSQL databases. Proficiency in statistical data analysis and determining appropriate tools and data patterns. Extensive experience in AWS and maintaining data pipelines using Python and PySpark. Proficient in Python and PySpark for writing and executing complex queries. Proven experience in performance tuning to optimize job execution. Advanced proficiency in leveraging Gen AI models using APIs/SDKs. Expertise in cloud data lakehouse platforms such as AWS Data Lake, Databricks, or Hadoop. Proficiency in relational data stores like Postgres, Oracle, or similar, and NoSQL data stores like Cassandra, DynamoDB, or MongoDB. Advanced proficiency in Cloud Data Warehouses such as Snowflake or AWS Redshift. Experience with scheduling/orchestration tools like Airflow or AWS Step Functions. Proficiency in Unix scripting, data structures, and data serialization formats like JSON, AVRO, or Protobuf. Knowledge of big-data storage formats such as Parquet or Iceberg. Familiarity with data processing methodologies like batch, micro-batching, or streaming. Experience with data modeling techniques such as Dimensional, Data Vault, Kimball, or Inmon. Understanding of Agile methodology, TDD/BDD, and CI/CD tools. Preferred Qualifications: Knowledge of data governance and security best practices. Experience in conducting data analysis to support business insights. Strong expertise in Python and Spark. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $65 - $70 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at
08/05/2026
Full time
Position: Data Engineer- AWS Location: Jersey City, New Jersey Duration: Contract Job ID: 172543 Job Overview: As a Data Engineer III specializing in Python, Spark, and Data Lake technologies within the Consumer and Community Bank, you will be a key member of an agile team. Your role will involve designing and delivering reliable data collection, storage, access, and analytics solutions that are secure, stable, and scalable. You will develop, test, and maintain essential data pipelines and architectures across diverse technical areas, supporting various business functions to achieve organizational objectives. Responsibilities: Review and ensure sufficient protection of enterprise data through controls. Make custom configuration changes in tools to meet business or customer requests. Update logical or physical data models based on new use cases. Utilize SQL frequently and understand NoSQL databases and their applications. Contribute to a team culture of diversity, opportunity, inclusion, and respect. Develop enterprise data models and maintain large-scale data processing pipelines. Lead code reviews and provide mentoring to team members. Drive data quality and ensure data accessibility for analysts and data scientists. Ensure compliance with data governance requirements and alignment with business goals. Qualifications: Formal training or certification in data engineering concepts with 2+ years of applied experience. Experience across the data lifecycle with advanced SQL skills and understanding of NoSQL databases. Proficiency in statistical data analysis and determining appropriate tools and data patterns. Extensive experience in AWS and maintaining data pipelines using Python and PySpark. Proficient in Python and PySpark for writing and executing complex queries. Proven experience in performance tuning to optimize job execution. Advanced proficiency in leveraging Gen AI models using APIs/SDKs. Expertise in cloud data lakehouse platforms such as AWS Data Lake, Databricks, or Hadoop. Proficiency in relational data stores like Postgres, Oracle, or similar, and NoSQL data stores like Cassandra, DynamoDB, or MongoDB. Advanced proficiency in Cloud Data Warehouses such as Snowflake or AWS Redshift. Experience with scheduling/orchestration tools like Airflow or AWS Step Functions. Proficiency in Unix scripting, data structures, and data serialization formats like JSON, AVRO, or Protobuf. Knowledge of big-data storage formats such as Parquet or Iceberg. Familiarity with data processing methodologies like batch, micro-batching, or streaming. Experience with data modeling techniques such as Dimensional, Data Vault, Kimball, or Inmon. Understanding of Agile methodology, TDD/BDD, and CI/CD tools. Preferred Qualifications: Knowledge of data governance and security best practices. Experience in conducting data analysis to support business insights. Strong expertise in Python and Spark. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $65 - $70 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at
Job Description Title: Business Analyst Location: Remote Ekman Associates is a management consulting firm that specializes in developing business, digital, and technology strategy, delivering solutions, and addressing human resource demands. Summary: The Business Analyst will be responsible for gathering the requirements from key business users, documenting the requirements, and ensuring that the software developed meets the requirements. This role requires experience in working with business owners and project managers alike to plan, analyze and highlight risks and issues, and to define accurate, meaningful and measurable business cases and define acceptance criteria. This role will work with design, dev and QA teams to ensure the requirements are clearly understood. Must be able to begin work 7:00 am PST. a few days a week. Responsibilities: Define the requirements (user stories) to build new functionality using, amongst others, BDD/Gherkin Style acceptance criteria. Perform detailed technical analysis & scoping of activities required to develop a new application capability. Attend workshop/agile ceremony with the development team to answer questions and resolve ambiguities that might rise during development. Ownership of requirements to be built by the team, presentation of the stories and journeys and facilitation of requirements workshops. Create application documentation for end-users and technical staff as needed including wireframes when needed. Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal. Develop a thorough understanding of the business need and related business processes. Work with other Client and teams to understand and define end to end or integration requirements across more than one project team and systems as well as other systems within the client as required. Work with the QA and the project team to validate the acceptance criteria and modify and split requirements as appropriate and participate in estimation and iteration planning sessions. Support the Technical and Business Product Owners, Dev Leads and Project Manager as necessary. Assist with user acceptance testing as necessary and appropriate. Assist team with making appropriate commitments through story selection, task definition. Improve the productivity of the teams in any way possible. Receive demos from the developer working on each story to ensure the requirement has been met. Qualifications: Bachelor's degree in computer science, Engineering, Network Security or related field. Experience with most aspects of software delivery and life cycle, including gathering and developing detailed functional requirement, breaking down complex requirements into independent user stories, capturing detailed acceptance criteria, building a release plan with user stories in collaboration with the customer, managing the backlog, running showcases and incorporating user feedback and documenting system capabilities, business processes and support handover documentation. Have experience of systems integration and migration delivery. Have familiarity with the technical aspects of software development, including understanding the capabilities and limitations of programming languages, and a knowledge of testing (System, Unit, Integration, Interface). Have experience of APIs and the build approach in the context of micro systems and external clients. An understanding of business process modelling, data modelling, object modelling, and OO design principles. Successfully applied Agile/XP/Scrum practices. May have introduced Agile techniques and have coached teams to apply them effectively, thanks to their Agile expertise and outstanding communication skills. Flexible in working practices. Have exceptional interpersonal skills, including but not limited to, listening, written and verbal communication skills, exceptional client facing/consulting skills and managing stakeholders. Experienced in using Atlassian software (such as Jira for backlog management and Confluence for detailed product documentation) or equivalent tools. Qualified Candidates Only: If you wish to learn more about this opportunity and additional qualifications/responsibilities, please submit your resume. To learn more about Ekman Associates, Inc. please visit our website at .
08/05/2026
Full time
Job Description Title: Business Analyst Location: Remote Ekman Associates is a management consulting firm that specializes in developing business, digital, and technology strategy, delivering solutions, and addressing human resource demands. Summary: The Business Analyst will be responsible for gathering the requirements from key business users, documenting the requirements, and ensuring that the software developed meets the requirements. This role requires experience in working with business owners and project managers alike to plan, analyze and highlight risks and issues, and to define accurate, meaningful and measurable business cases and define acceptance criteria. This role will work with design, dev and QA teams to ensure the requirements are clearly understood. Must be able to begin work 7:00 am PST. a few days a week. Responsibilities: Define the requirements (user stories) to build new functionality using, amongst others, BDD/Gherkin Style acceptance criteria. Perform detailed technical analysis & scoping of activities required to develop a new application capability. Attend workshop/agile ceremony with the development team to answer questions and resolve ambiguities that might rise during development. Ownership of requirements to be built by the team, presentation of the stories and journeys and facilitation of requirements workshops. Create application documentation for end-users and technical staff as needed including wireframes when needed. Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal. Develop a thorough understanding of the business need and related business processes. Work with other Client and teams to understand and define end to end or integration requirements across more than one project team and systems as well as other systems within the client as required. Work with the QA and the project team to validate the acceptance criteria and modify and split requirements as appropriate and participate in estimation and iteration planning sessions. Support the Technical and Business Product Owners, Dev Leads and Project Manager as necessary. Assist with user acceptance testing as necessary and appropriate. Assist team with making appropriate commitments through story selection, task definition. Improve the productivity of the teams in any way possible. Receive demos from the developer working on each story to ensure the requirement has been met. Qualifications: Bachelor's degree in computer science, Engineering, Network Security or related field. Experience with most aspects of software delivery and life cycle, including gathering and developing detailed functional requirement, breaking down complex requirements into independent user stories, capturing detailed acceptance criteria, building a release plan with user stories in collaboration with the customer, managing the backlog, running showcases and incorporating user feedback and documenting system capabilities, business processes and support handover documentation. Have experience of systems integration and migration delivery. Have familiarity with the technical aspects of software development, including understanding the capabilities and limitations of programming languages, and a knowledge of testing (System, Unit, Integration, Interface). Have experience of APIs and the build approach in the context of micro systems and external clients. An understanding of business process modelling, data modelling, object modelling, and OO design principles. Successfully applied Agile/XP/Scrum practices. May have introduced Agile techniques and have coached teams to apply them effectively, thanks to their Agile expertise and outstanding communication skills. Flexible in working practices. Have exceptional interpersonal skills, including but not limited to, listening, written and verbal communication skills, exceptional client facing/consulting skills and managing stakeholders. Experienced in using Atlassian software (such as Jira for backlog management and Confluence for detailed product documentation) or equivalent tools. Qualified Candidates Only: If you wish to learn more about this opportunity and additional qualifications/responsibilities, please submit your resume. To learn more about Ekman Associates, Inc. please visit our website at .
THIS JOB DESCRIPTION WAS CREATED BY AI, REVIEW BEFORE POSTING Position: Java J2EE - Advanced (only W2) Location: Brooklyn, New York Duration: Contract Job ID: 173433 Job Overview: As a Lead Software Engineer within Security Services, you will play a pivotal role in an agile team, enhancing, building, and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. You will be responsible for developing innovative software solutions, driving technical excellence, and ensuring alignment with business goals. This role offers an opportunity to push the boundaries of technology and contribute to critical solutions across multiple technical areas. Responsibilities: Execute creative software solutions, design, development, and technical troubleshooting, thinking beyond routine approaches to build solutions or resolve technical problems. Develop secure, high-quality production code and review/debug code written by others. Set up and manage Proofs of Concept (POCs) to evaluate new technologies and methodologies. Drive adoption of best practices in software development and AI integration, ensuring high standards of quality, security, and efficiency. Identify opportunities to eliminate or automate remediation of recurring issues to improve operational stability. Lead technical designs and collaborate with geographically distributed analysts and developers. Work with stakeholders to gather requirements and ensure solutions meet business needs. Contribute to a team culture of diversity, opportunity, inclusion, and respect. Qualifications: Formal training or certification in software engineering concepts with 5+ years of applied experience. Hands-on experience in system design, application development, testing, and operational stability. Proficient in coding in one or more object-oriented languages, including Java 17+ with Spring Boot. Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security. Experience building enterprise applications with high availability and performance using Java, Spring, Kafka, EKS, and Distributed Cache. Strong hands-on experience designing and building solutions on AWS, including services such as EC2, S3, Lambda, ELB, ECS, and EKS. Preferred Qualifications: Keen interest in staying ahead of modern development trends and experimenting with emerging technologies such as AI and Machine Learning. Hands-on experience with Microservices, Data usage patterns, and Event-Driven Architecture (EDA). Knowledge of cloud architecture and ability to capture and share best-practice knowledge across teams. Ability to back decisions with research and articulate several options with pros and cons. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $70- $80 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at
08/05/2026
Full time
THIS JOB DESCRIPTION WAS CREATED BY AI, REVIEW BEFORE POSTING Position: Java J2EE - Advanced (only W2) Location: Brooklyn, New York Duration: Contract Job ID: 173433 Job Overview: As a Lead Software Engineer within Security Services, you will play a pivotal role in an agile team, enhancing, building, and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. You will be responsible for developing innovative software solutions, driving technical excellence, and ensuring alignment with business goals. This role offers an opportunity to push the boundaries of technology and contribute to critical solutions across multiple technical areas. Responsibilities: Execute creative software solutions, design, development, and technical troubleshooting, thinking beyond routine approaches to build solutions or resolve technical problems. Develop secure, high-quality production code and review/debug code written by others. Set up and manage Proofs of Concept (POCs) to evaluate new technologies and methodologies. Drive adoption of best practices in software development and AI integration, ensuring high standards of quality, security, and efficiency. Identify opportunities to eliminate or automate remediation of recurring issues to improve operational stability. Lead technical designs and collaborate with geographically distributed analysts and developers. Work with stakeholders to gather requirements and ensure solutions meet business needs. Contribute to a team culture of diversity, opportunity, inclusion, and respect. Qualifications: Formal training or certification in software engineering concepts with 5+ years of applied experience. Hands-on experience in system design, application development, testing, and operational stability. Proficient in coding in one or more object-oriented languages, including Java 17+ with Spring Boot. Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security. Experience building enterprise applications with high availability and performance using Java, Spring, Kafka, EKS, and Distributed Cache. Strong hands-on experience designing and building solutions on AWS, including services such as EC2, S3, Lambda, ELB, ECS, and EKS. Preferred Qualifications: Keen interest in staying ahead of modern development trends and experimenting with emerging technologies such as AI and Machine Learning. Hands-on experience with Microservices, Data usage patterns, and Event-Driven Architecture (EDA). Knowledge of cloud architecture and ability to capture and share best-practice knowledge across teams. Ability to back decisions with research and articulate several options with pros and cons. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $70- $80 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at