Job Title: Enterprise Change Management (ECM) Analyst / Change Coordinator Location: Pennington, NJ; Jersey City, NJ; Addison, TX (onsite 3 days/week, local candidates only) Duration: Contract - 12 months Pay Range: $78.37/hr (W2) Job ID: 407260 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced Agile Scrum Master with strong background in Enterprise Change Management (ECM), ITSM/Remedy, Release Management tools, and ServiceNow to support compliant technology releases and change governance. The ideal candidate will demonstrate the ability to review and approve change evidence, drive remediation to compliance, and coordinate across development and PMO teams to achieve audit-ready outcomes. Responsibilities: Create and maintain automated reports from BMC Remedy eSmart to identify in-scope changes affecting organizational metrics and service providers. Review change evidence in BMC Remedy, Release Manager (JIRA), and PPRT. Coordinate with development teams and PMO to ensure complete evidence for review. Track compliance scores and drive remediation to closure. Re-review changes after remediation and ensure Overall Test Approval is complete prior to release. Approve changes in BMC Remedy in alignment with ECM standards and guidelines. Ensure proper evidence is loaded in GCP AR system of record used by GT Change Reviewers. For incidents during release, ensure incident documentation and resolution details are captured. Provide education on changes to standards, train new team members, and lead lessons learned reviews on failures. Serve as frontline contact for change-related questions, tool guidance, and issue resolution. Required Skills & Qualifications: Proficiency with ITSM tools, including BMC Remedy/eSmart, and Release Manager tools such as JIRA. Working knowledge of ServiceNow and familiarity with PPRT and GCP AR systems of record. Hands-on experience reviewing and approving ECM change evidence pre- and post-release under OCC-monitored standards. Ability to create CRQs and Release Containers and manage compliance tracking and remediation. Strong coordination, documentation, and stakeholder communication skills across development and PMO teams. Preferred Skills: Demonstrated knowledge of Bank of America Change Management processes and guidelines. Prior experience creating CRQs and Release Containers in enterprise environments. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects Additional Details Start: ASAP Interview Process: One or two rounds via Microsoft Teams Glider: ID verification Candidates must list current and intended location on resume and submit at the correct rate for the location Maximum submissions per supplier: 3 Hours per day: 8 Labor Type: Technical About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/06/2026
Full time
Job Title: Enterprise Change Management (ECM) Analyst / Change Coordinator Location: Pennington, NJ; Jersey City, NJ; Addison, TX (onsite 3 days/week, local candidates only) Duration: Contract - 12 months Pay Range: $78.37/hr (W2) Job ID: 407260 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced Agile Scrum Master with strong background in Enterprise Change Management (ECM), ITSM/Remedy, Release Management tools, and ServiceNow to support compliant technology releases and change governance. The ideal candidate will demonstrate the ability to review and approve change evidence, drive remediation to compliance, and coordinate across development and PMO teams to achieve audit-ready outcomes. Responsibilities: Create and maintain automated reports from BMC Remedy eSmart to identify in-scope changes affecting organizational metrics and service providers. Review change evidence in BMC Remedy, Release Manager (JIRA), and PPRT. Coordinate with development teams and PMO to ensure complete evidence for review. Track compliance scores and drive remediation to closure. Re-review changes after remediation and ensure Overall Test Approval is complete prior to release. Approve changes in BMC Remedy in alignment with ECM standards and guidelines. Ensure proper evidence is loaded in GCP AR system of record used by GT Change Reviewers. For incidents during release, ensure incident documentation and resolution details are captured. Provide education on changes to standards, train new team members, and lead lessons learned reviews on failures. Serve as frontline contact for change-related questions, tool guidance, and issue resolution. Required Skills & Qualifications: Proficiency with ITSM tools, including BMC Remedy/eSmart, and Release Manager tools such as JIRA. Working knowledge of ServiceNow and familiarity with PPRT and GCP AR systems of record. Hands-on experience reviewing and approving ECM change evidence pre- and post-release under OCC-monitored standards. Ability to create CRQs and Release Containers and manage compliance tracking and remediation. Strong coordination, documentation, and stakeholder communication skills across development and PMO teams. Preferred Skills: Demonstrated knowledge of Bank of America Change Management processes and guidelines. Prior experience creating CRQs and Release Containers in enterprise environments. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects Additional Details Start: ASAP Interview Process: One or two rounds via Microsoft Teams Glider: ID verification Candidates must list current and intended location on resume and submit at the correct rate for the location Maximum submissions per supplier: 3 Hours per day: 8 Labor Type: Technical About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Job Title: Technology Operations Analyst/Technical Project Coordinator Location: Charlotte, NC / Plano, TX / Jersey City, NJ Duration: Contract - 12 months Pay Range: $67.69/hr (W2) Job ID: 407683 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced IT Program Manager III to join our dynamic team. The ideal candidate will have strong experience in application management, infrastructure onboarding, compliance, and technology operations and a proven ability to coordinate multi-team delivery, track execution, and produce accurate leadership reporting. Responsibilities: Review and coordinate incoming compliance, security, and infrastructure requests. Track projects, milestones, risks, issues, and action items across multiple initiatives. Gather status updates and maintain leadership and operational reporting. Plan and coordinate meetings, documentation, and follow-up actions. Support infrastructure onboarding and application management activities. Stakeholders & Collaboration: Application Managers, Development Teams, APS/Support Teams. Infrastructure and Architecture partners. Project Managers and PMO functions. Risk and Compliance teams. No external client interaction. The role partners with internal technology and support organizations. Focus Areas: Infrastructure onboarding projects. Compliance and security initiatives. Technology upgrades and enterprise-driven changes. Operational reporting and governance activities. Expected Outcomes: Coordinated execution across teams and workstreams. Accurate, timely reporting for leadership and stakeholders. On-time delivery and completion of required activities. This is not a single-project role. The candidate will support a portfolio spanning application management, infrastructure, compliance, and operational initiatives across multiple applications. Selling Points of the Role: Broad exposure across technology organizations and teams. Opportunity to learn application and infrastructure management. High visibility and collaboration with multiple technology groups. Growth path into technology operations, program management, or application management. Exposure to enterprise initiatives and governance processes. Required Skills & Qualifications: Experience in technology operations or project/program coordination. Proficiency with Excel for reporting, tracking, and analysis. Hands-on experience with ServiceNow, Remedy, JIRA, or similar tools. Strong organizational skills with status reporting and documentation discipline. Effective communication and stakeholder management abilities. Preferred Skills: Prior Bank of America experience, RISE experience, or Quartz infrastructure exposure. Background in application management or quality assurance. Risk, compliance, or governance experience. Familiarity with Agile tools such as JIRA. Relevant Backgrounds May Include: Technology Operations Analyst, Technical Program Coordinator, Project Coordinator. PMO Analyst, Infrastructure Coordinator, Application Support Analyst. Technology Business Analyst, Technology Operations Specialist.Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/06/2026
Full time
Job Title: Technology Operations Analyst/Technical Project Coordinator Location: Charlotte, NC / Plano, TX / Jersey City, NJ Duration: Contract - 12 months Pay Range: $67.69/hr (W2) Job ID: 407683 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced IT Program Manager III to join our dynamic team. The ideal candidate will have strong experience in application management, infrastructure onboarding, compliance, and technology operations and a proven ability to coordinate multi-team delivery, track execution, and produce accurate leadership reporting. Responsibilities: Review and coordinate incoming compliance, security, and infrastructure requests. Track projects, milestones, risks, issues, and action items across multiple initiatives. Gather status updates and maintain leadership and operational reporting. Plan and coordinate meetings, documentation, and follow-up actions. Support infrastructure onboarding and application management activities. Stakeholders & Collaboration: Application Managers, Development Teams, APS/Support Teams. Infrastructure and Architecture partners. Project Managers and PMO functions. Risk and Compliance teams. No external client interaction. The role partners with internal technology and support organizations. Focus Areas: Infrastructure onboarding projects. Compliance and security initiatives. Technology upgrades and enterprise-driven changes. Operational reporting and governance activities. Expected Outcomes: Coordinated execution across teams and workstreams. Accurate, timely reporting for leadership and stakeholders. On-time delivery and completion of required activities. This is not a single-project role. The candidate will support a portfolio spanning application management, infrastructure, compliance, and operational initiatives across multiple applications. Selling Points of the Role: Broad exposure across technology organizations and teams. Opportunity to learn application and infrastructure management. High visibility and collaboration with multiple technology groups. Growth path into technology operations, program management, or application management. Exposure to enterprise initiatives and governance processes. Required Skills & Qualifications: Experience in technology operations or project/program coordination. Proficiency with Excel for reporting, tracking, and analysis. Hands-on experience with ServiceNow, Remedy, JIRA, or similar tools. Strong organizational skills with status reporting and documentation discipline. Effective communication and stakeholder management abilities. Preferred Skills: Prior Bank of America experience, RISE experience, or Quartz infrastructure exposure. Background in application management or quality assurance. Risk, compliance, or governance experience. Familiarity with Agile tools such as JIRA. Relevant Backgrounds May Include: Technology Operations Analyst, Technical Program Coordinator, Project Coordinator. PMO Analyst, Infrastructure Coordinator, Application Support Analyst. Technology Business Analyst, Technology Operations Specialist.Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Facilitate demand intake, conduct requirement gathering workshops, and document business needs. Break down demands into epics and detailed user stories with acceptance criteria in Abbott's Agile tool. Translate business processes into functional requirements, ensuring alignment with ServiceNow best practices. Maintain and refine the story backlog; ensure stories are ready for sprint planning. Collaborate with architects and developers on feasibility, scope, solution design, and reuse opportunities. Map current state and future state process flows and identify workflow optimization or automation opportunities. Support configuration decisions related to forms, fields, workflows, UI policies, and business rules while ensuring alignment with platform governance and best practices. Lead workshops, interviews, and working sessions with business and process owners; document decisions, risks, assumptions, and dependencies. Serve as liaison between business stakeholders, product owners, developers, architects, and external partners. Coordinate testing activities, create test cases tied to user stories, and support UAT planning and execution. Validate delivered functionality meets acceptance criteria prior to deployment. Document functional specifications, process flows, release notes, and training materials. Support change management, feature enablement, and platform adoption activities. Engage with business stakeholders, technical teams, and third party partners to resolve questions and clarify requirements. Track and report progress, risks, issues, and backlog health. Assist with non Prod to Prod deployment activities, including testing and validation steps.
08/06/2026
Full time
Facilitate demand intake, conduct requirement gathering workshops, and document business needs. Break down demands into epics and detailed user stories with acceptance criteria in Abbott's Agile tool. Translate business processes into functional requirements, ensuring alignment with ServiceNow best practices. Maintain and refine the story backlog; ensure stories are ready for sprint planning. Collaborate with architects and developers on feasibility, scope, solution design, and reuse opportunities. Map current state and future state process flows and identify workflow optimization or automation opportunities. Support configuration decisions related to forms, fields, workflows, UI policies, and business rules while ensuring alignment with platform governance and best practices. Lead workshops, interviews, and working sessions with business and process owners; document decisions, risks, assumptions, and dependencies. Serve as liaison between business stakeholders, product owners, developers, architects, and external partners. Coordinate testing activities, create test cases tied to user stories, and support UAT planning and execution. Validate delivered functionality meets acceptance criteria prior to deployment. Document functional specifications, process flows, release notes, and training materials. Support change management, feature enablement, and platform adoption activities. Engage with business stakeholders, technical teams, and third party partners to resolve questions and clarify requirements. Track and report progress, risks, issues, and backlog health. Assist with non Prod to Prod deployment activities, including testing and validation steps.
We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers You to Build Your Future We are seeking a highly skilled and experienced Senior SOC Analyst to join our cybersecurity team. This role is critical in leading advanced incident response efforts, managing escalations from cross functional teams and working closely with our MDR partner to ensure rapid detection, containment, and remediation of security threats. The ideal candidate will have deep technical expertise, strong analytical skills, and a proactive mindset toward incident response and continuous improvement. A career built on defending digital infrastructure. A career focused on proactive threat detection and response. A career that protects critical assets and enables secure business operations. Your Responsibilities on the Team Incident Response & Threat Management Lead investigations of complex, high severity security incidents from detection through containment, remediation, and recovery, coordinating across internal teams and the MDR partner. Act as the primary escalation point for Tier 3 alerts and incidents and perform root cause analysis with actionable remediation plans. Serve as the primary liaison to the MDR provider: validate and triage MDR alerts, ensure alignment on response protocols and escalation procedures, and provide tuning recommendations to improve detection fidelity. Develop and maintain incident response playbooks, runbooks, and workflows. Analyze threat actor tactics, techniques, and procedures (TTPs) and translate findings into improved defenses and detection content. Threat Hunting Conduct proactive, hypothesis-driven threat hunts across endpoint, identity, network, and cloud telemetry, leveraging threat intelligence and the MITRE ATT&CK framework to surface threats that evade automated detection. Operationalize hunt findings into durable detection logic and response procedures. Automation & Process Improvement Identify recurring, manual, or manual heavy SOC processes and design automation to reduce analyst effort and accelerate response. Build, test, and maintain automated playbooks and response workflows in a SOAR platform (e.g., Torq, Microsoft Sentinel Automation Rules and Logic Apps) for enrichment, triage, containment, and case management. Develop, tune, and operationalize detection and correlation rules through automated validation and deployment. Measure the impact of automation against SOC performance metrics (MTTD, MTTR, alert volume, false-positive rate) and iterate based on results. Partner with Detection Engineering and Security Engineering to integrate tooling, close telemetry gaps, and standardize repeatable response. Security Monitoring & Analysis Monitor and analyze logs and alerts across SIEM, EDR, identity, and cloud platforms. Correlate data across multiple sources to identify patterns, anomalies, and emerging threats. Maintain situational awareness of the external threat landscape and internal security posture. Mentorship & Reporting Mentor Tier 1 and Tier 2 analysts, lead knowledge-sharing, and uplevel team investigative tradecraft and tooling proficiency. Document incident timelines, findings, and lessons learned. Track, analyze, and drive improvement of core SOC performance metrics (MTTD, MTTR, detection coverage, false-positive rate), and use them to prioritize tuning and automation efforts. Generate executive-level and technical reports on SOC performance and incidents, and support compliance and audit efforts through accurate record-keeping and evidence handling. Requirements Minimum 5-7 years of experience in a cybersecurity operations role, with at least 3 years in a Tier 2/Tier 3 SOC or escalation capacity. CompTIA Security+ or equivalent. Proven experience leading incident response triage, investigation, and remediation, including working directly with MDR partners. In-depth knowledge of security tools and technologies, including SIEM/SOAR platforms (e.g., Microsoft Sentinel), endpoint detection and response solutions (e.g., Microsoft Defender XDR, Palo Alto Cortex XDR), and ticketing systems (e.g., ServiceNow). Demonstrated ability to author and tune detection content (e.g., KQL in Sentinel/Defender) and operationalize it into production. Experience analyzing cloud security telemetry (e.g., Azure/Entra sign-in logs, AWS CloudTrail). Hands-on experience building or maintaining automated playbooks and response workflows in a SOAR platform. Strong understanding of network security concepts, operating systems, and malware analysis techniques. Familiarity with the MITRE ATT&CK framework and threat intelligence platforms. Excellent analytical, problem-solving, and communication skills, with the ability to work under pressure and manage multiple priorities. Preferred Certifications such as CISSP, GCIA, GCIH, GCFA, CySA+, eJPT/PJPT, CEH, SC-200. Scripting and automation skills (Python, PowerShell) for tooling, enrichment, and analysis. Experience supporting an EDR platform migration (e.g., Cortex XDR to Microsoft Defender XDR). Experience with or strong interest in AI-assisted triage and agentic SOC tooling to augment analyst workflows. Broader cloud security experience across AWS, Azure, and OCI. Experience with Microsoft Sentinel, Proofpoint, and Palo Alto Cortex XDR. Work Environment Mandatory 4-days onsite; 1-days remote. On-call rotation may be required for critical incident response. Collaborative team environment with opportunities for growth and specialization. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
08/06/2026
Full time
We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers You to Build Your Future We are seeking a highly skilled and experienced Senior SOC Analyst to join our cybersecurity team. This role is critical in leading advanced incident response efforts, managing escalations from cross functional teams and working closely with our MDR partner to ensure rapid detection, containment, and remediation of security threats. The ideal candidate will have deep technical expertise, strong analytical skills, and a proactive mindset toward incident response and continuous improvement. A career built on defending digital infrastructure. A career focused on proactive threat detection and response. A career that protects critical assets and enables secure business operations. Your Responsibilities on the Team Incident Response & Threat Management Lead investigations of complex, high severity security incidents from detection through containment, remediation, and recovery, coordinating across internal teams and the MDR partner. Act as the primary escalation point for Tier 3 alerts and incidents and perform root cause analysis with actionable remediation plans. Serve as the primary liaison to the MDR provider: validate and triage MDR alerts, ensure alignment on response protocols and escalation procedures, and provide tuning recommendations to improve detection fidelity. Develop and maintain incident response playbooks, runbooks, and workflows. Analyze threat actor tactics, techniques, and procedures (TTPs) and translate findings into improved defenses and detection content. Threat Hunting Conduct proactive, hypothesis-driven threat hunts across endpoint, identity, network, and cloud telemetry, leveraging threat intelligence and the MITRE ATT&CK framework to surface threats that evade automated detection. Operationalize hunt findings into durable detection logic and response procedures. Automation & Process Improvement Identify recurring, manual, or manual heavy SOC processes and design automation to reduce analyst effort and accelerate response. Build, test, and maintain automated playbooks and response workflows in a SOAR platform (e.g., Torq, Microsoft Sentinel Automation Rules and Logic Apps) for enrichment, triage, containment, and case management. Develop, tune, and operationalize detection and correlation rules through automated validation and deployment. Measure the impact of automation against SOC performance metrics (MTTD, MTTR, alert volume, false-positive rate) and iterate based on results. Partner with Detection Engineering and Security Engineering to integrate tooling, close telemetry gaps, and standardize repeatable response. Security Monitoring & Analysis Monitor and analyze logs and alerts across SIEM, EDR, identity, and cloud platforms. Correlate data across multiple sources to identify patterns, anomalies, and emerging threats. Maintain situational awareness of the external threat landscape and internal security posture. Mentorship & Reporting Mentor Tier 1 and Tier 2 analysts, lead knowledge-sharing, and uplevel team investigative tradecraft and tooling proficiency. Document incident timelines, findings, and lessons learned. Track, analyze, and drive improvement of core SOC performance metrics (MTTD, MTTR, detection coverage, false-positive rate), and use them to prioritize tuning and automation efforts. Generate executive-level and technical reports on SOC performance and incidents, and support compliance and audit efforts through accurate record-keeping and evidence handling. Requirements Minimum 5-7 years of experience in a cybersecurity operations role, with at least 3 years in a Tier 2/Tier 3 SOC or escalation capacity. CompTIA Security+ or equivalent. Proven experience leading incident response triage, investigation, and remediation, including working directly with MDR partners. In-depth knowledge of security tools and technologies, including SIEM/SOAR platforms (e.g., Microsoft Sentinel), endpoint detection and response solutions (e.g., Microsoft Defender XDR, Palo Alto Cortex XDR), and ticketing systems (e.g., ServiceNow). Demonstrated ability to author and tune detection content (e.g., KQL in Sentinel/Defender) and operationalize it into production. Experience analyzing cloud security telemetry (e.g., Azure/Entra sign-in logs, AWS CloudTrail). Hands-on experience building or maintaining automated playbooks and response workflows in a SOAR platform. Strong understanding of network security concepts, operating systems, and malware analysis techniques. Familiarity with the MITRE ATT&CK framework and threat intelligence platforms. Excellent analytical, problem-solving, and communication skills, with the ability to work under pressure and manage multiple priorities. Preferred Certifications such as CISSP, GCIA, GCIH, GCFA, CySA+, eJPT/PJPT, CEH, SC-200. Scripting and automation skills (Python, PowerShell) for tooling, enrichment, and analysis. Experience supporting an EDR platform migration (e.g., Cortex XDR to Microsoft Defender XDR). Experience with or strong interest in AI-assisted triage and agentic SOC tooling to augment analyst workflows. Broader cloud security experience across AWS, Azure, and OCI. Experience with Microsoft Sentinel, Proofpoint, and Palo Alto Cortex XDR. Work Environment Mandatory 4-days onsite; 1-days remote. On-call rotation may be required for critical incident response. Collaborative team environment with opportunities for growth and specialization. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Genesis10 is currently seeking a BSA Lead / Product Owner for a contract to hire position with a Regional Financial Institution located in Columbus, OH. This hybrid opportunity can also be located in Detroit, MI, Minnetonka, MN, and Dallas, TX. Compensation: $70.00 - $80.00 per hour, W2, based on experience and qualifications Position Overview: We are seeking a strategic and experienced BSA Lead/Product Owner to lead the development and optimization of solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, agile product management, and strong leadership skills to manage cross-functional teams and stakeholders to deliver high-impact digital solutions that drive business value. Primary Responsibilities: Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives Translate business needs into clear, actionable user stories and acceptance criteria Prioritize features and enhancements based on business value, technical feasibility, and user impact Serve as the subject matter expert for the ServiceNow platform and applications Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions Stay current with ServiceNow releases and recommend adoption of new features Lead and mentor a scrum team of business analysts, developers, and testers Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives) Act as the primary liaison between business stakeholders and technical teams Ensure timely delivery of high-quality solutions that meet or exceed expectations Monitor product performance and user feedback to drive continuous improvement Champion best practices in agile development, DevOps, and ITIL processes Core Requirements: Bachelor's Degree or 4+ additional years in equivalent experience 8 - 12+ years of related experience in product ownership, project management, or service delivery management 3+ years of hands-on experience with the ServiceNow platform Desired Skills: Deep knowledge of ServiceNow modules and capabilities Strong understanding of agile methodologies (Scrum, SAFe) Excellent communication, facilitation, and stakeholder management skills Proven ability to lead cross-functional teams and drive consensus ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus Ability to manage multiple projects in a fast-paced environment and meet deadlines Experience assisting in creation of scope documents, eliciting and documenting functional/non-functional requirements and use cases Demonstrable technical skills and ability to learn technology Strong organization, written and oral communication skills Experience facilitating group sessions to gather requirements Experience tracking and driving deliverables to completion Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website . Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/06/2026
Full time
Genesis10 is currently seeking a BSA Lead / Product Owner for a contract to hire position with a Regional Financial Institution located in Columbus, OH. This hybrid opportunity can also be located in Detroit, MI, Minnetonka, MN, and Dallas, TX. Compensation: $70.00 - $80.00 per hour, W2, based on experience and qualifications Position Overview: We are seeking a strategic and experienced BSA Lead/Product Owner to lead the development and optimization of solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, agile product management, and strong leadership skills to manage cross-functional teams and stakeholders to deliver high-impact digital solutions that drive business value. Primary Responsibilities: Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives Translate business needs into clear, actionable user stories and acceptance criteria Prioritize features and enhancements based on business value, technical feasibility, and user impact Serve as the subject matter expert for the ServiceNow platform and applications Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions Stay current with ServiceNow releases and recommend adoption of new features Lead and mentor a scrum team of business analysts, developers, and testers Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives) Act as the primary liaison between business stakeholders and technical teams Ensure timely delivery of high-quality solutions that meet or exceed expectations Monitor product performance and user feedback to drive continuous improvement Champion best practices in agile development, DevOps, and ITIL processes Core Requirements: Bachelor's Degree or 4+ additional years in equivalent experience 8 - 12+ years of related experience in product ownership, project management, or service delivery management 3+ years of hands-on experience with the ServiceNow platform Desired Skills: Deep knowledge of ServiceNow modules and capabilities Strong understanding of agile methodologies (Scrum, SAFe) Excellent communication, facilitation, and stakeholder management skills Proven ability to lead cross-functional teams and drive consensus ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus Ability to manage multiple projects in a fast-paced environment and meet deadlines Experience assisting in creation of scope documents, eliciting and documenting functional/non-functional requirements and use cases Demonstrable technical skills and ability to learn technology Strong organization, written and oral communication skills Experience facilitating group sessions to gather requirements Experience tracking and driving deliverables to completion Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website . Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Position: W2 Workday Test Lead / Workday Testing Consultant (Payroll, Benefits, Compensation) Location: Cincinnati, Ohio (relocation required for non-local candidates) Duration: Contract to Hire Job ID: 176844 Only Citizen and Green Card Job Overview: We are seeking an experienced HCM Workday Test Lead to oversee and execute comprehensive testing strategies for Workday modules. This role requires a hands-on professional with a strong background in Workday HCM testing, including functional, regression, and integration testing. The ideal candidate will also provide leadership in test planning, defect management, and stakeholder engagement while ensuring alignment with change management and audit controls. Responsibilities: Hands-On Test Execution: Execute end-to-end functional, regression, and integration testing across Workday modules, including Core HCM, Benefits, Absence Management, Time Tracking, Payroll-related interfaces, Security, and Business Process (BP) changes. Validate Workday configuration updates and ensure downstream impacts are identified and tested. Perform smoke testing and targeted regression testing for BAU releases and break/fix items. Test Leadership & Planning: Develop and maintain BAU test strategies, test plans, and execution schedules aligned to release timelines. Identify impacted business processes and define comprehensive test scenarios and regression coverage. Serve as the testing point of contact for BAU demand while acquisition workstreams are handled by the full-time team. Defect & Request Management: Log, track, and manage testing work and defects using Digital.ai as the system of record for incoming requests. Triage issues, document clear reproduction steps, partner with Workday analysts/configurators on resolution, and execute retesting. Ensure defects are appropriately prioritized and resolved before release signoff. UAT & Stakeholder Engagement: Partner with HR functional owners and SMEs to support User Acceptance Testing (UAT) when required. Provide guidance, test scripts, and entry/exit criteria to business testers. Communicate testing status, risks, and readiness in clear, concise updates to stakeholders and management. Test Assets, Controls & Documentation: Build and maintain reusable test scripts, test cases, and regression packs to improve future testing efficiency. Document test results, production readiness recommendations, and signoffs. Ensure testing practices align with change management, audit, and internal control expectations. Qualifications: 10+ years of QA/testing experience, with demonstrated hands-on testing in Workday. Experience executing testing across multiple Workday modules (not limited to Core HCM). Proven ability to operate as a hands-on Test Lead, not just a coordinator. Strong understanding of Workday business processes, configuration dependencies, and integration touchpoints. Experience creating and maintaining test plans, test cases, regression suites, and test evidence. Experience using Digital.ai (or similar tools) for intake, tracking, and managing testing work. Strong written and verbal communication skills, with the ability to clearly articulate testing results and risks. Preferred Qualifications: Experience supporting Workday release cycles (including Workday's semi-annual updates). Familiarity with testing tools such as Jira, Azure DevOps, ALM, or ServiceNow (in addition to Digital.ai). Experience working in regulated or highly controlled environments (financial services experience is a plus). Prior experience supporting organizations undergoing acquisitions or large-scale change. Key Deliverables & Success Measures: Thorough BAU testing coverage across all impacted Workday modules. Well-maintained regression test assets that reduce risk and improve speed over time. Clear, documented release readiness recommendations for each deployment. Effective defect management with timely resolution and minimal production incidents. Reliable BAU testing execution while acquisition initiatives proceed in parallel. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $80-$85/hr. W2 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at
08/06/2026
Full time
Position: W2 Workday Test Lead / Workday Testing Consultant (Payroll, Benefits, Compensation) Location: Cincinnati, Ohio (relocation required for non-local candidates) Duration: Contract to Hire Job ID: 176844 Only Citizen and Green Card Job Overview: We are seeking an experienced HCM Workday Test Lead to oversee and execute comprehensive testing strategies for Workday modules. This role requires a hands-on professional with a strong background in Workday HCM testing, including functional, regression, and integration testing. The ideal candidate will also provide leadership in test planning, defect management, and stakeholder engagement while ensuring alignment with change management and audit controls. Responsibilities: Hands-On Test Execution: Execute end-to-end functional, regression, and integration testing across Workday modules, including Core HCM, Benefits, Absence Management, Time Tracking, Payroll-related interfaces, Security, and Business Process (BP) changes. Validate Workday configuration updates and ensure downstream impacts are identified and tested. Perform smoke testing and targeted regression testing for BAU releases and break/fix items. Test Leadership & Planning: Develop and maintain BAU test strategies, test plans, and execution schedules aligned to release timelines. Identify impacted business processes and define comprehensive test scenarios and regression coverage. Serve as the testing point of contact for BAU demand while acquisition workstreams are handled by the full-time team. Defect & Request Management: Log, track, and manage testing work and defects using Digital.ai as the system of record for incoming requests. Triage issues, document clear reproduction steps, partner with Workday analysts/configurators on resolution, and execute retesting. Ensure defects are appropriately prioritized and resolved before release signoff. UAT & Stakeholder Engagement: Partner with HR functional owners and SMEs to support User Acceptance Testing (UAT) when required. Provide guidance, test scripts, and entry/exit criteria to business testers. Communicate testing status, risks, and readiness in clear, concise updates to stakeholders and management. Test Assets, Controls & Documentation: Build and maintain reusable test scripts, test cases, and regression packs to improve future testing efficiency. Document test results, production readiness recommendations, and signoffs. Ensure testing practices align with change management, audit, and internal control expectations. Qualifications: 10+ years of QA/testing experience, with demonstrated hands-on testing in Workday. Experience executing testing across multiple Workday modules (not limited to Core HCM). Proven ability to operate as a hands-on Test Lead, not just a coordinator. Strong understanding of Workday business processes, configuration dependencies, and integration touchpoints. Experience creating and maintaining test plans, test cases, regression suites, and test evidence. Experience using Digital.ai (or similar tools) for intake, tracking, and managing testing work. Strong written and verbal communication skills, with the ability to clearly articulate testing results and risks. Preferred Qualifications: Experience supporting Workday release cycles (including Workday's semi-annual updates). Familiarity with testing tools such as Jira, Azure DevOps, ALM, or ServiceNow (in addition to Digital.ai). Experience working in regulated or highly controlled environments (financial services experience is a plus). Prior experience supporting organizations undergoing acquisitions or large-scale change. Key Deliverables & Success Measures: Thorough BAU testing coverage across all impacted Workday modules. Well-maintained regression test assets that reduce risk and improve speed over time. Clear, documented release readiness recommendations for each deployment. Effective defect management with timely resolution and minimal production incidents. Reliable BAU testing execution while acquisition initiatives proceed in parallel. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $80-$85/hr. W2 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at
Genesis10 is currently seeking a ServiceNow Platform Engineer for a contract to hire position with a Regional Financial Institution located in Columbus, OH. This hybrid opportunity can also be located in Detroit, MI, Minnetonka, MN, and Dallas, TX. Compensation: $80.00 - 90.00 per hour, W2, based on qualifications Position Overview: The ServiceNow Platform Engineer provides technical and consultative support on the most complex technical matters. The ideal candidate will analyze, design, and develop systems based upon user specifications, possessing an in-depth knowledge of the technical tools available for systems development and support while maintaining knowledge of technical industry trends. Key Responsibilities: Manage and resolve issues against ServiceNow applications Advise internal teams and lines of business regarding process and technology inefficiencies within the platform Perform routine maintenance to include performance monitoring and error identification/ remediation Maintain and improve the overall stability of the platform ensuring best practices are identified and incorporated into the platform Experience with ServiceNow best practices and understand the best solutions to remediate technical debt in the Now platform Manage Instance Security, User/Group access, roles and associated relationships, and Access Control Lists (ACLs) Provide training and knowledge across the platform to our internal team and external business partners Develop reporting strategy and maintenance plan for platform wide reporting Primary Requirements: Bachelor's Degree or 4+ additional years of equivalent experience 5+ years of experience in application development plan, ITSM and Service Now Strong knowledge and experience with object-oriented programming (OOP) Desired Skills: Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security Operations, Governance, Risk & Compliance (GRC) or Integrated Risk Management (IRM), Software Asset Management (SAM), IT Business Management (ITBM), and IT Operations Management (ITOM) Familiarity with the User Experience Tools, Service Intelligence, and Service Experiences Knowledge and Experience working with Web Services, REST, JSONv2 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/06/2026
Full time
Genesis10 is currently seeking a ServiceNow Platform Engineer for a contract to hire position with a Regional Financial Institution located in Columbus, OH. This hybrid opportunity can also be located in Detroit, MI, Minnetonka, MN, and Dallas, TX. Compensation: $80.00 - 90.00 per hour, W2, based on qualifications Position Overview: The ServiceNow Platform Engineer provides technical and consultative support on the most complex technical matters. The ideal candidate will analyze, design, and develop systems based upon user specifications, possessing an in-depth knowledge of the technical tools available for systems development and support while maintaining knowledge of technical industry trends. Key Responsibilities: Manage and resolve issues against ServiceNow applications Advise internal teams and lines of business regarding process and technology inefficiencies within the platform Perform routine maintenance to include performance monitoring and error identification/ remediation Maintain and improve the overall stability of the platform ensuring best practices are identified and incorporated into the platform Experience with ServiceNow best practices and understand the best solutions to remediate technical debt in the Now platform Manage Instance Security, User/Group access, roles and associated relationships, and Access Control Lists (ACLs) Provide training and knowledge across the platform to our internal team and external business partners Develop reporting strategy and maintenance plan for platform wide reporting Primary Requirements: Bachelor's Degree or 4+ additional years of equivalent experience 5+ years of experience in application development plan, ITSM and Service Now Strong knowledge and experience with object-oriented programming (OOP) Desired Skills: Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security Operations, Governance, Risk & Compliance (GRC) or Integrated Risk Management (IRM), Software Asset Management (SAM), IT Business Management (ITBM), and IT Operations Management (ITOM) Familiarity with the User Experience Tools, Service Intelligence, and Service Experiences Knowledge and Experience working with Web Services, REST, JSONv2 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience. This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require. Key Responsibilities Provide Tier 1 technical support for: Desktops, laptops, printers, and peripheral devices Network connectivity and access issues User accounts Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred) Install, configure, and troubleshoot: Core software applications Hardware components Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC) Clearly communicate technical concepts to non-technical users Monitor ticket queues, prioritize workloads, and meet established SLAs Escalate unresolved issues to Tiers 2 or 3 when necessary Proactively communicate status updates and follow through to resolution Required Skills: Strong customer service and interpersonal skills Excellent verbal and written communication abilities Active listening and analytical troubleshooting skills High level of ownership and accountability Ability to multitask in a high-volume support environment Understanding of Incident, Problem, and Change Management processes Required Experience 2+ years of experience at an enterprise level: Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft Windows 11 Microsoft Office 365 SharePoint Working knowledge of: TCP/IP, DHCP, and DNS PC hardware, printers, and peripherals Experience using enterprise ticketing systems (ServiceNow preferred) Preferred Qualifications Experience with one or more of the following: Windows Operating Systems Microsoft Remote Desktop Services VPN technologies BeyondTrust Remote Support Familiarity with enterprise infrastructure and end-user computing environments Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. Education & Certifications High school diploma or equivalent (required) Bachelor's degree (preferred) Preferred certifications: HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
08/06/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience. This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require. Key Responsibilities Provide Tier 1 technical support for: Desktops, laptops, printers, and peripheral devices Network connectivity and access issues User accounts Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred) Install, configure, and troubleshoot: Core software applications Hardware components Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC) Clearly communicate technical concepts to non-technical users Monitor ticket queues, prioritize workloads, and meet established SLAs Escalate unresolved issues to Tiers 2 or 3 when necessary Proactively communicate status updates and follow through to resolution Required Skills: Strong customer service and interpersonal skills Excellent verbal and written communication abilities Active listening and analytical troubleshooting skills High level of ownership and accountability Ability to multitask in a high-volume support environment Understanding of Incident, Problem, and Change Management processes Required Experience 2+ years of experience at an enterprise level: Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft Windows 11 Microsoft Office 365 SharePoint Working knowledge of: TCP/IP, DHCP, and DNS PC hardware, printers, and peripherals Experience using enterprise ticketing systems (ServiceNow preferred) Preferred Qualifications Experience with one or more of the following: Windows Operating Systems Microsoft Remote Desktop Services VPN technologies BeyondTrust Remote Support Familiarity with enterprise infrastructure and end-user computing environments Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. Education & Certifications High school diploma or equivalent (required) Bachelor's degree (preferred) Preferred certifications: HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Genesis10 is currently seeking a Disaster Recovery Project Manager position with a Global Financial Institution located in Charlotte, NC. This is a hybrid 12 month contract opportunity. This role leads the planning, coordination, and governance of cloud disaster recovery testing activities across a portfolio of applications. The ideal candidate will ensure recovery exercises are executed in accordance with resiliency standards, recovery objectives, and regulatory expectations while driving stakeholder alignment, issue resolution, and successful test outcomes. Responsibilities: Manage and coordinate disaster recovery testing for multiple cloud-hosted applications, ensuring testing activities are planned, scheduled, executed, and documented in accordance with program requirements Partner with application owners, cloud engineering, infrastructure, cybersecurity, business continuity, and business stakeholders to establish testing scope, objectives, recovery scenarios, and success criteria Develop and maintain integrated testing schedules, project plans, milestones, dependencies, risks, issues, and remediation tracking across a large application portfolio Facilitate test planning meetings, readiness reviews, test execution bridges, post-test reviews, and governance forums Coordinate recovery validation activities and ensure achievement of established RTO, RPO, and resiliency objectives Track testing compliance, evidence collection, documentation quality, action plans, and regulatory readiness requirements Communicate testing status, risks, issues, and recovery results to senior management and executive stakeholders through regular reporting and governance updates Drive cross-functional coordination to resolve testing challenges, resource constraints, dependency impacts, and scheduling conflicts Support continuous improvement initiatives related to cloud resiliency, recovery automation, testing standards, and governance processes Maintain accurate inventory, testing metrics, dashboards, and program reporting for dozens of applications across multiple testing cycles Requirements: Proven experience in IT Project Management, Technical Program Management, Disaster Recovery, Technology Resilience, Infrastructure Operations, or Technology Governance Strong understanding of cloud technologies, disaster recovery principles, application recovery testing, business continuity concepts, and operational resilience frameworks Demonstrated ability to manage multiple concurrent workstreams, stakeholders, and project dependencies within a complex technology environment Experience developing and maintaining project plans, status reporting, risk management artifacts, executive communications, and governance documentation Proficiency with project and workflow management tools such as Microsoft Project, Smartsheet, Jira, ServiceNow, and SharePoint Excellent communication, organizational, stakeholder management, and facilitation skills Desired skills: Experience within financial services, regulated industries, or large-scale enterprise technology organizations PMP, Agile, Scrum, ITIL, Business Continuity, or related certification Pay range: up to $54.00 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/06/2026
Full time
Genesis10 is currently seeking a Disaster Recovery Project Manager position with a Global Financial Institution located in Charlotte, NC. This is a hybrid 12 month contract opportunity. This role leads the planning, coordination, and governance of cloud disaster recovery testing activities across a portfolio of applications. The ideal candidate will ensure recovery exercises are executed in accordance with resiliency standards, recovery objectives, and regulatory expectations while driving stakeholder alignment, issue resolution, and successful test outcomes. Responsibilities: Manage and coordinate disaster recovery testing for multiple cloud-hosted applications, ensuring testing activities are planned, scheduled, executed, and documented in accordance with program requirements Partner with application owners, cloud engineering, infrastructure, cybersecurity, business continuity, and business stakeholders to establish testing scope, objectives, recovery scenarios, and success criteria Develop and maintain integrated testing schedules, project plans, milestones, dependencies, risks, issues, and remediation tracking across a large application portfolio Facilitate test planning meetings, readiness reviews, test execution bridges, post-test reviews, and governance forums Coordinate recovery validation activities and ensure achievement of established RTO, RPO, and resiliency objectives Track testing compliance, evidence collection, documentation quality, action plans, and regulatory readiness requirements Communicate testing status, risks, issues, and recovery results to senior management and executive stakeholders through regular reporting and governance updates Drive cross-functional coordination to resolve testing challenges, resource constraints, dependency impacts, and scheduling conflicts Support continuous improvement initiatives related to cloud resiliency, recovery automation, testing standards, and governance processes Maintain accurate inventory, testing metrics, dashboards, and program reporting for dozens of applications across multiple testing cycles Requirements: Proven experience in IT Project Management, Technical Program Management, Disaster Recovery, Technology Resilience, Infrastructure Operations, or Technology Governance Strong understanding of cloud technologies, disaster recovery principles, application recovery testing, business continuity concepts, and operational resilience frameworks Demonstrated ability to manage multiple concurrent workstreams, stakeholders, and project dependencies within a complex technology environment Experience developing and maintaining project plans, status reporting, risk management artifacts, executive communications, and governance documentation Proficiency with project and workflow management tools such as Microsoft Project, Smartsheet, Jira, ServiceNow, and SharePoint Excellent communication, organizational, stakeholder management, and facilitation skills Desired skills: Experience within financial services, regulated industries, or large-scale enterprise technology organizations PMP, Agile, Scrum, ITIL, Business Continuity, or related certification Pay range: up to $54.00 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is currently seeking a Sr. Service Delivery Manager, Software for a 3+ month contract to hire position with a Regional Financial Institution located in Columbus, OH, Detroit, MI, Minnetonka, MN, and Dallas, TX. Compensation: $70.00 - $80.00 per hour, W2, based on qualifications Position Overview: The Sr. Service Delivery Manager for the IT CLOCS Team will manage Information Technology, including the design, development, integration, and support of applications and staff within the ServiceNow Team. This role supports the Corporate Communications, Enterprise Risk, and Compliance teams, helping to ensure consistency with company strategy and goals. The candidate will assist in the development of strategy, planning, funding, and delivery of technology products and services and is responsible for end-to-end technology project execution. Key Responsibilities: Mentor and lead junior team members in the ServiceNow space Collaborate with other development teams for integration and deployment Review complex code and modules to ensure they meet requirements, functional, and technical specifications Participate and facilitate stand-ups, backlog grooming, sprint planning, task identification, estimating sessions, and sprint retrospectives Review solution architecture and design documentation Define, plan, and develop services, solutions, and frameworks to provide best-fit solutions along with enterprise architecture for projects in adherence with company standards Provide technical and consultative support on complex technical matters Frequently work with outside vendor representatives and technical teams that interface with internal applications Show drive and interest in learning new systems, applications, technologies, and, most importantly, business domains Show an understanding of industry standards and practices and knowledge of technical industry trends May manage complex or strategic projects Maintain a high level of expertise related to the assigned function and currency in technical enhancements, methodologies and trends Perform other duties as assigned Primary Requirements: Bachelor's degree in a technology-related field, specialized training, or equivalent work experience, or 4+ years of equivalent experience Minimum of 5+ years of People Management in an Enterprise Software environment 10+ years of IT Software Development experience In-depth knowledge of .NET infrastructure 5+ years of coding experience in .NET Framework, .NET core, MVC, and Entity Framework 5+ years managing .NET Framework, .NET core, MVC, and Entity Framework based teams/applications Experience developing web-based applications using HTML, JavaScript, and CSS Proficient in using Microsoft SQL Server and Oracle Sound knowledge of n-Tier architectures, frameworks, and design patterns Familiarity with architecture styles/APIs (REST, Web Services) Strong background in object-oriented development techniques Desired Skills: Prior experience with Telerik, Typescript and other front-end libraries like React, Angular, jQuery SharePoint experience designing and developing web pages and web parts, content Types and publishing of content type on site collections on SharePoint platform Experience with any of the following enterprise patterns/technologies/tools preferred - Zena, DataStage, GIT Experience in data transformation tools - DTS/SSIS Basic networking technologies, configurations, and concepts Knowledge in other basic technical areas is preferred - Network, Operating System, Source Control In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc. Experience in the financial industry and in a Regulatory and Compliance environment preferred Demonstrate strong analytical and excellent communication skills Demonstrate strong interpersonal skills, focus on customer service and the ability to work well independently or in teams Accountability and a learning attitude Conceptual and Analytical Thinking Attention to Detail and Commitment to Quality Continuous Improvement Teamwork and Collaboration Customer Service Orientation Initiative and Focused Execution Flexibility, Time Management and Organizational Skills Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/06/2026
Full time
Genesis10 is currently seeking a Sr. Service Delivery Manager, Software for a 3+ month contract to hire position with a Regional Financial Institution located in Columbus, OH, Detroit, MI, Minnetonka, MN, and Dallas, TX. Compensation: $70.00 - $80.00 per hour, W2, based on qualifications Position Overview: The Sr. Service Delivery Manager for the IT CLOCS Team will manage Information Technology, including the design, development, integration, and support of applications and staff within the ServiceNow Team. This role supports the Corporate Communications, Enterprise Risk, and Compliance teams, helping to ensure consistency with company strategy and goals. The candidate will assist in the development of strategy, planning, funding, and delivery of technology products and services and is responsible for end-to-end technology project execution. Key Responsibilities: Mentor and lead junior team members in the ServiceNow space Collaborate with other development teams for integration and deployment Review complex code and modules to ensure they meet requirements, functional, and technical specifications Participate and facilitate stand-ups, backlog grooming, sprint planning, task identification, estimating sessions, and sprint retrospectives Review solution architecture and design documentation Define, plan, and develop services, solutions, and frameworks to provide best-fit solutions along with enterprise architecture for projects in adherence with company standards Provide technical and consultative support on complex technical matters Frequently work with outside vendor representatives and technical teams that interface with internal applications Show drive and interest in learning new systems, applications, technologies, and, most importantly, business domains Show an understanding of industry standards and practices and knowledge of technical industry trends May manage complex or strategic projects Maintain a high level of expertise related to the assigned function and currency in technical enhancements, methodologies and trends Perform other duties as assigned Primary Requirements: Bachelor's degree in a technology-related field, specialized training, or equivalent work experience, or 4+ years of equivalent experience Minimum of 5+ years of People Management in an Enterprise Software environment 10+ years of IT Software Development experience In-depth knowledge of .NET infrastructure 5+ years of coding experience in .NET Framework, .NET core, MVC, and Entity Framework 5+ years managing .NET Framework, .NET core, MVC, and Entity Framework based teams/applications Experience developing web-based applications using HTML, JavaScript, and CSS Proficient in using Microsoft SQL Server and Oracle Sound knowledge of n-Tier architectures, frameworks, and design patterns Familiarity with architecture styles/APIs (REST, Web Services) Strong background in object-oriented development techniques Desired Skills: Prior experience with Telerik, Typescript and other front-end libraries like React, Angular, jQuery SharePoint experience designing and developing web pages and web parts, content Types and publishing of content type on site collections on SharePoint platform Experience with any of the following enterprise patterns/technologies/tools preferred - Zena, DataStage, GIT Experience in data transformation tools - DTS/SSIS Basic networking technologies, configurations, and concepts Knowledge in other basic technical areas is preferred - Network, Operating System, Source Control In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc. Experience in the financial industry and in a Regulatory and Compliance environment preferred Demonstrate strong analytical and excellent communication skills Demonstrate strong interpersonal skills, focus on customer service and the ability to work well independently or in teams Accountability and a learning attitude Conceptual and Analytical Thinking Attention to Detail and Commitment to Quality Continuous Improvement Teamwork and Collaboration Customer Service Orientation Initiative and Focused Execution Flexibility, Time Management and Organizational Skills Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is currently seeking an ITSM Process Analyst - Hybrid for a 4+ month contract position with a Public Sector Organizationlocated in Minneapolis, MN. Compensation: $38.00 - $39.00 per hour, W2 Position Overview: Our client is seeking a contractor to perform Knowledge Management, Change Management, and Asset Management functions for a large organization supporting a major international airport and six reliever airports. This role will refine and scale these functions into a mature, measurable, and optimized operation while enhancing governance, analytics, stakeholder engagement, and consistency across departments. This position is responsible for ensuring high-quality knowledge content, efficient and compliant change processes, and accurate asset lifecycle management within the ServiceNow platform. This role is required to be on-site for a minimum of 2 days per week. Key Responsibilities: Facilitate CAB meetings and track required follow-ups Ensure compliance with ITIL/ITSM best practices and organizational policies Administer and maintain Change Management processes in ServiceNow Curate and maintain the Knowledge Base in ServiceNow Partner with process owners and subject-matter experts to capture and convert knowledge into usable articles Oversee the lifecycle management of knowledge articles Assist with defining and enforcing CMDB governance, standards, and best practices Ensure data integrity and accuracy within the CMDB for all hardware assets Collaborate with engineering, support, and cybersecurity teams to ensure clear ownership and alignment Drive continuous improvement across Knowledge, Change, and CMDB processes Provide training and guidance to technical teams and stakeholders Primary Requirements: Bachelor's degree in Information Technology, Communications, Technical Writing, or related field, or relevant experience in lieu of a degree 3+ years of experience supporting or managing ITSM processes, including Change Management, Knowledge Management, or Asset/Configuration Management Hands-on experience in ServiceNow CAB Workbench, Knowledge Modules, and CMDB Workspace Hands-on experience administering or supporting ServiceNow ITSM modules Experience with CMDB governance, asset lifecycle management, and discovery tooling Background supporting enterprise change governance, including CAB facilitation Proven ability to write clear documentation, workflows, and operational procedures Strong understanding of ITIL foundations and practical application within an enterprise environment Demonstrated ability to analyze data, build reports, and present insights to leadership Strong customer focus and ability to manage complexity Excellent collaboration and communication skills Desired Skills: Prior experience as an IT process owner Experience with ServiceNow administration, development, and/or platform tools Experience with ServiceNow Business Management modules Experience with ServiceNow Service Management modules Experience as a facilitator or communications lead for a collaborative IT initiative Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/06/2026
Full time
Genesis10 is currently seeking an ITSM Process Analyst - Hybrid for a 4+ month contract position with a Public Sector Organizationlocated in Minneapolis, MN. Compensation: $38.00 - $39.00 per hour, W2 Position Overview: Our client is seeking a contractor to perform Knowledge Management, Change Management, and Asset Management functions for a large organization supporting a major international airport and six reliever airports. This role will refine and scale these functions into a mature, measurable, and optimized operation while enhancing governance, analytics, stakeholder engagement, and consistency across departments. This position is responsible for ensuring high-quality knowledge content, efficient and compliant change processes, and accurate asset lifecycle management within the ServiceNow platform. This role is required to be on-site for a minimum of 2 days per week. Key Responsibilities: Facilitate CAB meetings and track required follow-ups Ensure compliance with ITIL/ITSM best practices and organizational policies Administer and maintain Change Management processes in ServiceNow Curate and maintain the Knowledge Base in ServiceNow Partner with process owners and subject-matter experts to capture and convert knowledge into usable articles Oversee the lifecycle management of knowledge articles Assist with defining and enforcing CMDB governance, standards, and best practices Ensure data integrity and accuracy within the CMDB for all hardware assets Collaborate with engineering, support, and cybersecurity teams to ensure clear ownership and alignment Drive continuous improvement across Knowledge, Change, and CMDB processes Provide training and guidance to technical teams and stakeholders Primary Requirements: Bachelor's degree in Information Technology, Communications, Technical Writing, or related field, or relevant experience in lieu of a degree 3+ years of experience supporting or managing ITSM processes, including Change Management, Knowledge Management, or Asset/Configuration Management Hands-on experience in ServiceNow CAB Workbench, Knowledge Modules, and CMDB Workspace Hands-on experience administering or supporting ServiceNow ITSM modules Experience with CMDB governance, asset lifecycle management, and discovery tooling Background supporting enterprise change governance, including CAB facilitation Proven ability to write clear documentation, workflows, and operational procedures Strong understanding of ITIL foundations and practical application within an enterprise environment Demonstrated ability to analyze data, build reports, and present insights to leadership Strong customer focus and ability to manage complexity Excellent collaboration and communication skills Desired Skills: Prior experience as an IT process owner Experience with ServiceNow administration, development, and/or platform tools Experience with ServiceNow Business Management modules Experience with ServiceNow Service Management modules Experience as a facilitator or communications lead for a collaborative IT initiative Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Responsibilities Collaborate with business stakeholders, Product Teams, IT, vendors, and implementation partners to deliver enterprise technology solutions. Facilitate discovery sessions, workshops, and stakeholder meetings to gather business objectives and requirements. Perform business analysis including current-state assessments, future-state design, gap analysis, process optimization, and workflow documentation. Translate business needs into Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, acceptance criteria, process flows, data mappings, and integration specifications. Manage and refine product backlogs in JIRA, ensuring traceability and alignment with business priorities. Coordinate product delivery by managing priorities, dependencies, risks, milestones, and cross-functional workstreams. Support development teams throughout the SDLC by clarifying requirements, validating solutions, and ensuring business readiness. Analyze enterprise system integrations involving REST APIs, SOAP web services, SFTP, middleware, and batch interfaces. Partner with architects and engineers to support scalable application design, integrations, and security alignment. Create process flows, system diagrams, and solution documentation using Visio, Miro, or Lucidchart. Participate in Agile ceremonies including backlog refinement, sprint planning, demos, retrospectives, and release planning. Coordinate SIT and UAT activities, including test planning, test case development, defect management, and business acceptance. Perform SQL-based data analysis, validation, troubleshooting, and root cause analysis. Coordinate with vendors by tracking deliverables, reviewing documentation, and managing action items. Prepare project documentation, executive summaries, status reports, meeting materials, and decision logs. Identify project risks, dependencies, blockers, and recommend process improvements. Job Requirements Business Analysis Strong experience in Business Analysis, Technical Business Analysis, Product Analysis, or Product Delivery. Experience creating Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, acceptance criteria, current/future state process flows, data mapping documentation, and integration requirements. Agile & SDLC Strong understanding of the Software Development Life Cycle (SDLC). Experience working in Agile environments. Hands-on experience with JIRA, Azure DevOps Boards, and Confluence. Technical & Integration Experience analyzing enterprise integrations including REST APIs, SOAP web services, SFTP, middleware integrations, and batch interfaces. Data & Database SQL for data analysis and validation. Oracle database knowledge. Understanding of ETL concepts and data migration. Experience with root cause analysis and troubleshooting. Security Understanding of Microsoft Entra ID (Azure AD), SAML Single Sign-On (SSO), Identity and Access Management (IAM), and role-based security. Documentation & Communication Strong documentation, analytical, presentation, and stakeholder communication skills. Ability to collaborate effectively with business users, technical teams, vendors, and leadership. Qualifications Required Experience as a Business Analyst, Technical Business Analyst, Product Analyst, or Product Delivery Consultant. Strong experience gathering and documenting business and functional requirements. Experience supporting Agile software development and enterprise application implementations. Proficiency with JIRA, Azure DevOps, and Confluence. Experience with SQL, Oracle databases, and data validation. Knowledge of enterprise integrations, APIs, and data migration concepts. Excellent analytical, problem-solving, communication, and organizational skills. Preferred Microsoft Power Platform (Power Apps), SharePoint, .NET/C#, and Azure Services. Enterprise Content Management platforms (OpenText eDOCS, DocuWare). Experience with Risk, Claims, Legal, Compliance, or Safety systems. Origami Risk, TPA integrations, and Workers Compensation processes. Salesforce and ServiceNow. Power BI and Tableau. Mainframe modernization and COBOL applications. DevOps concepts and tools including Git, Jenkins, Azure DevOps Pipelines, and CI/CD.
08/06/2026
Full time
Job Responsibilities Collaborate with business stakeholders, Product Teams, IT, vendors, and implementation partners to deliver enterprise technology solutions. Facilitate discovery sessions, workshops, and stakeholder meetings to gather business objectives and requirements. Perform business analysis including current-state assessments, future-state design, gap analysis, process optimization, and workflow documentation. Translate business needs into Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, acceptance criteria, process flows, data mappings, and integration specifications. Manage and refine product backlogs in JIRA, ensuring traceability and alignment with business priorities. Coordinate product delivery by managing priorities, dependencies, risks, milestones, and cross-functional workstreams. Support development teams throughout the SDLC by clarifying requirements, validating solutions, and ensuring business readiness. Analyze enterprise system integrations involving REST APIs, SOAP web services, SFTP, middleware, and batch interfaces. Partner with architects and engineers to support scalable application design, integrations, and security alignment. Create process flows, system diagrams, and solution documentation using Visio, Miro, or Lucidchart. Participate in Agile ceremonies including backlog refinement, sprint planning, demos, retrospectives, and release planning. Coordinate SIT and UAT activities, including test planning, test case development, defect management, and business acceptance. Perform SQL-based data analysis, validation, troubleshooting, and root cause analysis. Coordinate with vendors by tracking deliverables, reviewing documentation, and managing action items. Prepare project documentation, executive summaries, status reports, meeting materials, and decision logs. Identify project risks, dependencies, blockers, and recommend process improvements. Job Requirements Business Analysis Strong experience in Business Analysis, Technical Business Analysis, Product Analysis, or Product Delivery. Experience creating Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, acceptance criteria, current/future state process flows, data mapping documentation, and integration requirements. Agile & SDLC Strong understanding of the Software Development Life Cycle (SDLC). Experience working in Agile environments. Hands-on experience with JIRA, Azure DevOps Boards, and Confluence. Technical & Integration Experience analyzing enterprise integrations including REST APIs, SOAP web services, SFTP, middleware integrations, and batch interfaces. Data & Database SQL for data analysis and validation. Oracle database knowledge. Understanding of ETL concepts and data migration. Experience with root cause analysis and troubleshooting. Security Understanding of Microsoft Entra ID (Azure AD), SAML Single Sign-On (SSO), Identity and Access Management (IAM), and role-based security. Documentation & Communication Strong documentation, analytical, presentation, and stakeholder communication skills. Ability to collaborate effectively with business users, technical teams, vendors, and leadership. Qualifications Required Experience as a Business Analyst, Technical Business Analyst, Product Analyst, or Product Delivery Consultant. Strong experience gathering and documenting business and functional requirements. Experience supporting Agile software development and enterprise application implementations. Proficiency with JIRA, Azure DevOps, and Confluence. Experience with SQL, Oracle databases, and data validation. Knowledge of enterprise integrations, APIs, and data migration concepts. Excellent analytical, problem-solving, communication, and organizational skills. Preferred Microsoft Power Platform (Power Apps), SharePoint, .NET/C#, and Azure Services. Enterprise Content Management platforms (OpenText eDOCS, DocuWare). Experience with Risk, Claims, Legal, Compliance, or Safety systems. Origami Risk, TPA integrations, and Workers Compensation processes. Salesforce and ServiceNow. Power BI and Tableau. Mainframe modernization and COBOL applications. DevOps concepts and tools including Git, Jenkins, Azure DevOps Pipelines, and CI/CD.
Genesis10 is currently seeking a Principal ServiceNow Solutions Architect for a contract to hire position with a Regional Financial Institution located in Columbus, OH. This hybrid position can also be located in Minnetonka, MN, Dallas, TX, and Detroit, MI. Compensation: $70.00 - $80.00 per hour, W2, based on experience and qualifications Position Overview: The Principal ServiceNow Solutions Architect will reside within the ServiceNow application space, focusing on platform architecture and integrations. The Principal Architect will participate on project teams to support the design and modeling of architecture, review business processes for improvement, and ensure adherence to all architectural policies and standards. Primary Responsibilities: Understand, advocate, and augment the principles of information technology strategies Analyze enterprise business drivers to determine corresponding change requirements Analyze the IT environment to detect critical deficiencies and recommend solutions for improvement Analyze technology industry and market trends, and determine their potential impact on the enterprise Define the principles to guide solution decisions for the enterprise Design and lead the implementation of an Enterprise Architecture (EA) based on enterprise business requirements and IT strategies Design and direct the governance activities associated with ensuring EA compliance Develop a road map of the evolution of the enterprise application portfolio from current to future state Coordinate solution architecture implementation and modification activities Facilitate the evaluation and selection of software product standards, as well as the design of standard software configurations Consult with application or infrastructure development projects to fit systems or infrastructure to architecture Identify the organizational and financial impact of the EA Document all solution architecture design and analysis work Work closely with the enterprise program management office (EPMO) to ensure alignment of plans with what is being delivered Core Requirements: Bachelor's degree 5+ years of experience in multiple IT areas, to include experience in at least 2 IT disciplines in a client/server or service-oriented architecture (SOA) environment, including technical architecture, network management, application development, middleware, database management or operations Understanding of ServiceNow products and architecture including Core Platform, CMDB, Integrations, Security, Release process and update set promotion Desired Skills: 3+ years of experience as a Solution Architect 3+ years of leading Technology efforts 3+ years supporting ServiceNow platform Solution Architecture experience across the business, technology, data, application, and infrastructure domains Demonstrated proficiency and experience in performing Solution Architecture for large and complex solutions across the enterprise Excellent communication skills (listening, verbal, and written) and the ability to interact professionally with a diverse group of executives, managers, business leaders, and subject matter experts using strong presentation skills Able to multi-task with strong time management and prioritization skills Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website . Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/06/2026
Full time
Genesis10 is currently seeking a Principal ServiceNow Solutions Architect for a contract to hire position with a Regional Financial Institution located in Columbus, OH. This hybrid position can also be located in Minnetonka, MN, Dallas, TX, and Detroit, MI. Compensation: $70.00 - $80.00 per hour, W2, based on experience and qualifications Position Overview: The Principal ServiceNow Solutions Architect will reside within the ServiceNow application space, focusing on platform architecture and integrations. The Principal Architect will participate on project teams to support the design and modeling of architecture, review business processes for improvement, and ensure adherence to all architectural policies and standards. Primary Responsibilities: Understand, advocate, and augment the principles of information technology strategies Analyze enterprise business drivers to determine corresponding change requirements Analyze the IT environment to detect critical deficiencies and recommend solutions for improvement Analyze technology industry and market trends, and determine their potential impact on the enterprise Define the principles to guide solution decisions for the enterprise Design and lead the implementation of an Enterprise Architecture (EA) based on enterprise business requirements and IT strategies Design and direct the governance activities associated with ensuring EA compliance Develop a road map of the evolution of the enterprise application portfolio from current to future state Coordinate solution architecture implementation and modification activities Facilitate the evaluation and selection of software product standards, as well as the design of standard software configurations Consult with application or infrastructure development projects to fit systems or infrastructure to architecture Identify the organizational and financial impact of the EA Document all solution architecture design and analysis work Work closely with the enterprise program management office (EPMO) to ensure alignment of plans with what is being delivered Core Requirements: Bachelor's degree 5+ years of experience in multiple IT areas, to include experience in at least 2 IT disciplines in a client/server or service-oriented architecture (SOA) environment, including technical architecture, network management, application development, middleware, database management or operations Understanding of ServiceNow products and architecture including Core Platform, CMDB, Integrations, Security, Release process and update set promotion Desired Skills: 3+ years of experience as a Solution Architect 3+ years of leading Technology efforts 3+ years supporting ServiceNow platform Solution Architecture experience across the business, technology, data, application, and infrastructure domains Demonstrated proficiency and experience in performing Solution Architecture for large and complex solutions across the enterprise Excellent communication skills (listening, verbal, and written) and the ability to interact professionally with a diverse group of executives, managers, business leaders, and subject matter experts using strong presentation skills Able to multi-task with strong time management and prioritization skills Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website . Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Capgemini Government Solutions LLC
Mc Lean, Virginia
Capgemini Government Solutions (CGS) LLC is looking for a Sr. ServiceNow Business Analyst to join our team to support our government clients. The successful candidate will have the opportunity to apply and grow their skills with a motivated and entrepreneurial team, engage with a wide range of collaborators, and build CGS' capabilities serving our clients. Job Responsibilities: As a Sr. ServiceNow Business Analyst, you will: Analyze and critique as is business processes and create to-be business processes that include the platform application to improve efficiencies. Review user's requests for new or modified computer programs to resolve feasibility, cost and time required, compatibility with current system, and computer capabilities, analyze and outline steps required to develop programs, using structured analysis and design, plan, develop, test, and document computer programs, applying knowledge of applicable computer system/platform application. Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements. Use available computer systems to support management's quest for performance improvement to resolve most useful business solution. Implement a comprehensive management plan for each project and hold regular collaborator meetings to keep all interested parties updated in project progress. Resolve and document user requirements for business processes and abide by those requirements for future projects; review and analyze information, forecasts, methods, schedules, systems, processes and procedures. Provides expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis. Responsible for transitioning existing organizations to accomplish goals or project objectives through improved use of automated processes. Support activity and data modeling, development of upgraded business methods, identification of standard processes, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Serve as the key coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of standard processes including automation, RPA and/or AI. Provide daily supervision and direction to other contractors on the team. Participate in agile development projects, document user stories, lead scrum meetings and other agile ceremonies. Required Qualifications: U.S. Citizenship is required. Ability to obtain a Government Security Clearance. Associate degree or Equivalent experience. 6+ years of experience as a technical business or data analyst with ServiceNow or similar platform Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members Excellent problem-solving and collaborative skills Strong leadership and team building skills Working knowledge and experience with Agile development practices and ceremonies Preferred Qualifications: Certified Scrum Master ServiceNow experience and relevant certifications ServiceNow Certified System Administrator certified Experience with CMDB, SACM and/or Service Catalogue analysis Understanding of ITIL best practices ITIL Foundations training or certification Experience with JIRA or other related agile development application About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. Get The Future You Want Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $100k- $120k. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
08/06/2026
Full time
Capgemini Government Solutions (CGS) LLC is looking for a Sr. ServiceNow Business Analyst to join our team to support our government clients. The successful candidate will have the opportunity to apply and grow their skills with a motivated and entrepreneurial team, engage with a wide range of collaborators, and build CGS' capabilities serving our clients. Job Responsibilities: As a Sr. ServiceNow Business Analyst, you will: Analyze and critique as is business processes and create to-be business processes that include the platform application to improve efficiencies. Review user's requests for new or modified computer programs to resolve feasibility, cost and time required, compatibility with current system, and computer capabilities, analyze and outline steps required to develop programs, using structured analysis and design, plan, develop, test, and document computer programs, applying knowledge of applicable computer system/platform application. Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements. Use available computer systems to support management's quest for performance improvement to resolve most useful business solution. Implement a comprehensive management plan for each project and hold regular collaborator meetings to keep all interested parties updated in project progress. Resolve and document user requirements for business processes and abide by those requirements for future projects; review and analyze information, forecasts, methods, schedules, systems, processes and procedures. Provides expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis. Responsible for transitioning existing organizations to accomplish goals or project objectives through improved use of automated processes. Support activity and data modeling, development of upgraded business methods, identification of standard processes, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Serve as the key coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of standard processes including automation, RPA and/or AI. Provide daily supervision and direction to other contractors on the team. Participate in agile development projects, document user stories, lead scrum meetings and other agile ceremonies. Required Qualifications: U.S. Citizenship is required. Ability to obtain a Government Security Clearance. Associate degree or Equivalent experience. 6+ years of experience as a technical business or data analyst with ServiceNow or similar platform Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members Excellent problem-solving and collaborative skills Strong leadership and team building skills Working knowledge and experience with Agile development practices and ceremonies Preferred Qualifications: Certified Scrum Master ServiceNow experience and relevant certifications ServiceNow Certified System Administrator certified Experience with CMDB, SACM and/or Service Catalogue analysis Understanding of ITIL best practices ITIL Foundations training or certification Experience with JIRA or other related agile development application About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. Get The Future You Want Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $100k- $120k. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience. This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require. Key Responsibilities Provide Tier 1 technical support for: Desktops, laptops, printers, and peripheral devices Network connectivity and access issues User accounts Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred) Install, configure, and troubleshoot: Core software applications Hardware components Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC) Clearly communicate technical concepts to non-technical users Monitor ticket queues, prioritize workloads, and meet established SLAs Escalate unresolved issues to Tiers 2 or 3 when necessary Proactively communicate status updates and follow through to resolution Required Skills: Strong customer service and interpersonal skills Excellent verbal and written communication abilities Active listening and analytical troubleshooting skills High level of ownership and accountability Ability to multitask in a high-volume support environment Understanding of Incident, Problem, and Change Management processes Required Experience 2+ years of experience at an enterprise level: Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft Windows 11 Microsoft Office 365 SharePoint Working knowledge of: TCP/IP, DHCP, and DNS PC hardware, printers, and peripherals Experience using enterprise ticketing systems (ServiceNow preferred) Preferred Qualifications Experience with one or more of the following: Windows Operating Systems Microsoft Remote Desktop Services VPN technologies BeyondTrust Remote Support Familiarity with enterprise infrastructure and end-user computing environments Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. Education & Certifications High school diploma or equivalent (required) Bachelor's degree (preferred) Preferred certifications: HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
08/06/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience. This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require. Key Responsibilities Provide Tier 1 technical support for: Desktops, laptops, printers, and peripheral devices Network connectivity and access issues User accounts Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred) Install, configure, and troubleshoot: Core software applications Hardware components Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC) Clearly communicate technical concepts to non-technical users Monitor ticket queues, prioritize workloads, and meet established SLAs Escalate unresolved issues to Tiers 2 or 3 when necessary Proactively communicate status updates and follow through to resolution Required Skills: Strong customer service and interpersonal skills Excellent verbal and written communication abilities Active listening and analytical troubleshooting skills High level of ownership and accountability Ability to multitask in a high-volume support environment Understanding of Incident, Problem, and Change Management processes Required Experience 2+ years of experience at an enterprise level: Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft Windows 11 Microsoft Office 365 SharePoint Working knowledge of: TCP/IP, DHCP, and DNS PC hardware, printers, and peripherals Experience using enterprise ticketing systems (ServiceNow preferred) Preferred Qualifications Experience with one or more of the following: Windows Operating Systems Microsoft Remote Desktop Services VPN technologies BeyondTrust Remote Support Familiarity with enterprise infrastructure and end-user computing environments Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. Education & Certifications High school diploma or equivalent (required) Bachelor's degree (preferred) Preferred certifications: HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Job Title: Data Engineering Production Support Analyst (L2/L3 AWS ETL) Overview / Summary The role provides comprehensive L2/L3 production support for Data Engineering environments while working collaboratively with internal teams and stakeholders. Responsibilities include incident management, change management, data onboarding, source-to-target mapping, data quality management, impact assessment, agile delivery support, documentation, platform enablement, and operational support for data platforms. Key Responsibilities Provide incident management and change management support. Perform triage and resolution of production incidents within SLA. Support source-to-target mapping and data onboarding activities. Partner with source system owners and business stakeholders to gather data requirements and translate them into actionable source-to-target mapping documents with documented transformation logic and acceptance criteria. Collaborate with AI engineers, data modelers, and solution architects to ensure data pipelines support traditional analytics and high-volume data transformation requirements. Design and review ETL architecture patterns on AWS, including Glue, Step Functions, S3, Redshift, and Athena. Provide guidance on job orchestration, partitioning strategies, and historic storage approaches. Write detailed JIRA stories covering business value, mapping changes, data onboarding steps, and expected platform impact. Assess the impact of new data sources, product changes, and business enhancements on downstream screening and detection platforms, identifying risks before production deployment. Hand off refined requirements to scrum teams and remain engaged during development and testing. Identify and address data quality issues at the source in collaboration with data stewards and source owners. Support data quality management and impact assessment activities. Support data onboarding, lineage documentation, operational readiness, and platform enablement initiatives. Leverage AI-assisted tooling, including code generation, automated testing, and intelligent data profiling, to improve delivery efficiency and platform effectiveness. Perform daily monitoring of batch cycles, interfaces, and data loads. Provide reconciliation support for positions, transactions, pricing, and accounting data. Support user access and entitlement management. Perform data validation and correction activities. Coordinate with infrastructure, database, and upstream/downstream teams. Implement minor enhancements and configuration updates. Manage tickets through ServiceNow and Jira and communicate with stakeholders. Participate in on-call and after-hours escalation support. Required Qualifications Hands-on SQL experience. Strong ETL architecture knowledge. Practical AWS experience with: Glue Lambda S3 IAM CloudWatch What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
08/06/2026
Full time
Job Title: Data Engineering Production Support Analyst (L2/L3 AWS ETL) Overview / Summary The role provides comprehensive L2/L3 production support for Data Engineering environments while working collaboratively with internal teams and stakeholders. Responsibilities include incident management, change management, data onboarding, source-to-target mapping, data quality management, impact assessment, agile delivery support, documentation, platform enablement, and operational support for data platforms. Key Responsibilities Provide incident management and change management support. Perform triage and resolution of production incidents within SLA. Support source-to-target mapping and data onboarding activities. Partner with source system owners and business stakeholders to gather data requirements and translate them into actionable source-to-target mapping documents with documented transformation logic and acceptance criteria. Collaborate with AI engineers, data modelers, and solution architects to ensure data pipelines support traditional analytics and high-volume data transformation requirements. Design and review ETL architecture patterns on AWS, including Glue, Step Functions, S3, Redshift, and Athena. Provide guidance on job orchestration, partitioning strategies, and historic storage approaches. Write detailed JIRA stories covering business value, mapping changes, data onboarding steps, and expected platform impact. Assess the impact of new data sources, product changes, and business enhancements on downstream screening and detection platforms, identifying risks before production deployment. Hand off refined requirements to scrum teams and remain engaged during development and testing. Identify and address data quality issues at the source in collaboration with data stewards and source owners. Support data quality management and impact assessment activities. Support data onboarding, lineage documentation, operational readiness, and platform enablement initiatives. Leverage AI-assisted tooling, including code generation, automated testing, and intelligent data profiling, to improve delivery efficiency and platform effectiveness. Perform daily monitoring of batch cycles, interfaces, and data loads. Provide reconciliation support for positions, transactions, pricing, and accounting data. Support user access and entitlement management. Perform data validation and correction activities. Coordinate with infrastructure, database, and upstream/downstream teams. Implement minor enhancements and configuration updates. Manage tickets through ServiceNow and Jira and communicate with stakeholders. Participate in on-call and after-hours escalation support. Required Qualifications Hands-on SQL experience. Strong ETL architecture knowledge. Practical AWS experience with: Glue Lambda S3 IAM CloudWatch What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Genesis10 is currently seeking a Senior GCP Backend Engineer (Payments Platform) for a 3-month contract-to-hire position with a Regional Financial Institution located in Columbus, OH, or Minneapolis, MN. This is a hybrid position located in Columbus, OH, or Minneapolis, MN. Compensation: $60.00 - $80.00 per hour, W2, based on qualifications Position Overview: We are seeking an experienced IS Tech Specialist with deep GCP expertise to support an Enterprise Payments platform. This role serves as a senior technical contributor, leading the design, development, integration, and operational support for cloud-native payment solutions hosted on Google Cloud Platform (GCP). The ideal candidate brings strong hands-on experience with GCP services, distributed systems, and modern DevOps practices, while collaborating closely with product, business, and enterprise IT partners. Key Responsibilities: Serve as a subject matter expert (SME) for GCP technologies within the Enterprise Payments portfolio Provide hands-on technical leadership for cloud native application development and support Design, build, and maintain highly available, event-driven payment systems on GCP Develop serverless and container-based solutions using Cloud Functions, Cloud Run, and GKE Implement messaging and event processing using Pub/Sub Build and manage data storage using Cloud SQL (PostgreSQL/MySQL), BigQuery, and Firestore Design and expose APIs using Apigee or API Gateway with secure authentication and authorization Implement identity and access management using GCP IAM, Workload Identity, and Identity Platform Configure networking using VPC, subnets, firewall rules, load balancers, and private service access Monitor and troubleshoot applications using Cloud Monitoring, Cloud Logging, Error Reporting, and Trace Implement security capabilities, including Security Command Center, audit logging, and threat detection Automate infrastructure using Terraform and GCP Deployment Manager Enable CI/CD pipelines using Cloud Build, Artifact Registry, and Git based repositories Partner with business and technology stakeholders to translate requirements into technical solutions Produce technical designs, estimates, and documentation aligned with SDLC standards Participate in incidents, problems, and change management processes using ServiceNow Support production systems, including participating in on-call rotation with the team Ensure compliance with internal controls, security policies, and regulatory requirements Mentor junior engineers and promote engineering best practices Primary Requirements: 7+ years of experience in software engineering or IS technical roles 3+ years of hands-on experience developing and supporting cloud native applications on GCP Strong proficiency in JavaScript/TypeScript, Node.js, or Python (React would be key) Experience building RESTful APIs and asynchronous, event-driven integrations Experience with relational databases (PostgreSQL, MySQL) and NoSQL data stores Hands-on experience with: Cloud Functions, Cloud Run, or GKE Pub/Sub messaging Cloud SQL, BigQuery, Firestore IAM and security best practices Experience with Infrastructure as Code (Terraform preferred) Familiarity with CI/CD pipelines and DevOps practices Strong troubleshooting, analytical, and communication skills Bachelor's degree or equivalent practical experience Desired Skills: Experience supporting enterprise-scale payment or financial systems Knowledge of payment processing concepts (ACH, checks, debit/credit cards, Zelle, bill pay, etc.) Experience with Unix/Linux environments and scripting Familiarity with observability tools such as Splunk, Dynatrace, or Datadog Exposure to AI-assisted development or automation tools Experience working in regulated or highly controlled environments Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you meet the qualifications described and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/06/2026
Full time
Genesis10 is currently seeking a Senior GCP Backend Engineer (Payments Platform) for a 3-month contract-to-hire position with a Regional Financial Institution located in Columbus, OH, or Minneapolis, MN. This is a hybrid position located in Columbus, OH, or Minneapolis, MN. Compensation: $60.00 - $80.00 per hour, W2, based on qualifications Position Overview: We are seeking an experienced IS Tech Specialist with deep GCP expertise to support an Enterprise Payments platform. This role serves as a senior technical contributor, leading the design, development, integration, and operational support for cloud-native payment solutions hosted on Google Cloud Platform (GCP). The ideal candidate brings strong hands-on experience with GCP services, distributed systems, and modern DevOps practices, while collaborating closely with product, business, and enterprise IT partners. Key Responsibilities: Serve as a subject matter expert (SME) for GCP technologies within the Enterprise Payments portfolio Provide hands-on technical leadership for cloud native application development and support Design, build, and maintain highly available, event-driven payment systems on GCP Develop serverless and container-based solutions using Cloud Functions, Cloud Run, and GKE Implement messaging and event processing using Pub/Sub Build and manage data storage using Cloud SQL (PostgreSQL/MySQL), BigQuery, and Firestore Design and expose APIs using Apigee or API Gateway with secure authentication and authorization Implement identity and access management using GCP IAM, Workload Identity, and Identity Platform Configure networking using VPC, subnets, firewall rules, load balancers, and private service access Monitor and troubleshoot applications using Cloud Monitoring, Cloud Logging, Error Reporting, and Trace Implement security capabilities, including Security Command Center, audit logging, and threat detection Automate infrastructure using Terraform and GCP Deployment Manager Enable CI/CD pipelines using Cloud Build, Artifact Registry, and Git based repositories Partner with business and technology stakeholders to translate requirements into technical solutions Produce technical designs, estimates, and documentation aligned with SDLC standards Participate in incidents, problems, and change management processes using ServiceNow Support production systems, including participating in on-call rotation with the team Ensure compliance with internal controls, security policies, and regulatory requirements Mentor junior engineers and promote engineering best practices Primary Requirements: 7+ years of experience in software engineering or IS technical roles 3+ years of hands-on experience developing and supporting cloud native applications on GCP Strong proficiency in JavaScript/TypeScript, Node.js, or Python (React would be key) Experience building RESTful APIs and asynchronous, event-driven integrations Experience with relational databases (PostgreSQL, MySQL) and NoSQL data stores Hands-on experience with: Cloud Functions, Cloud Run, or GKE Pub/Sub messaging Cloud SQL, BigQuery, Firestore IAM and security best practices Experience with Infrastructure as Code (Terraform preferred) Familiarity with CI/CD pipelines and DevOps practices Strong troubleshooting, analytical, and communication skills Bachelor's degree or equivalent practical experience Desired Skills: Experience supporting enterprise-scale payment or financial systems Knowledge of payment processing concepts (ACH, checks, debit/credit cards, Zelle, bill pay, etc.) Experience with Unix/Linux environments and scripting Familiarity with observability tools such as Splunk, Dynatrace, or Datadog Exposure to AI-assisted development or automation tools Experience working in regulated or highly controlled environments Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you meet the qualifications described and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is seeking a ServiceNow Developer for our client in the Wealth Management industry. This Direct Hire position is located in Plano, TX Salary range: $85K-$125K (depending on experience) Description: You will offer the chance to act as a strategic technical partner across the entire enterprise. You will design, configure, and support scalable solutions across various risk domains, including audit, privacy, and third-party risk. These solutions will ensure our platform remains high-quality, maintainable, and aligned with a "return to out-of-the-box " strategy. You won't just complete tickets; you will collaborate with partners in Security, Legal, and Procurement to build a transparent, automated risk posture. This is an opportunity to lead complex integrations, influence platform architecture, and lead where your work directly impacts global governance. You will report to the Application Development Lead. Responsibilities: Build and enhance ServiceNow modules including Policy & Compliance, Vendor Risk, and Operational Resilience using Flow Designer, Script Includes, and Business Rules Create and maintain REST/SOAP API integrations and IntegrationHub spokes to connect ServiceNow with IAM, SIEM, ERP, and HR platforms Design intuitive Workspaces, Portals, and Dashboards, applying Performance Analytics to provide stakeholders with clear visibility into enterprise risk Design automated workflows for risk assessments, audit findings, and vendor onboarding to reduce manual effort across the organization Participate in Agile delivery (sprint planning, peer reviews), troubleshoot production issues, support platform upgrades, and maintain robust technical documentation Requirements: 4+ years of hands-on experience with ServiceNow development 2+ years of dedicated experience supporting IRM/GRC modules Strong JavaScript skills and expert-level knowledge of the ServiceNow technical stack (Client Scripts, UI Policies, ACLs, MID Servers, and Transform Maps) Deep familiarity with the IRM/GRC suite, including Business Continuity, Privacy Management, and Regulatory Change Management Experience with Agile/DevOps, CI/CD pipelines, and platform data governance (CMDB/CSDM) Translate complex needs into sustainable technical solutions A Bachelor's degree in a technical field; ServiceNow certifications (CSA, CAD, or CIS-IRM/Risk & Compliance) W2 Status: Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF & Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
08/06/2026
Full time
Genesis10 is seeking a ServiceNow Developer for our client in the Wealth Management industry. This Direct Hire position is located in Plano, TX Salary range: $85K-$125K (depending on experience) Description: You will offer the chance to act as a strategic technical partner across the entire enterprise. You will design, configure, and support scalable solutions across various risk domains, including audit, privacy, and third-party risk. These solutions will ensure our platform remains high-quality, maintainable, and aligned with a "return to out-of-the-box " strategy. You won't just complete tickets; you will collaborate with partners in Security, Legal, and Procurement to build a transparent, automated risk posture. This is an opportunity to lead complex integrations, influence platform architecture, and lead where your work directly impacts global governance. You will report to the Application Development Lead. Responsibilities: Build and enhance ServiceNow modules including Policy & Compliance, Vendor Risk, and Operational Resilience using Flow Designer, Script Includes, and Business Rules Create and maintain REST/SOAP API integrations and IntegrationHub spokes to connect ServiceNow with IAM, SIEM, ERP, and HR platforms Design intuitive Workspaces, Portals, and Dashboards, applying Performance Analytics to provide stakeholders with clear visibility into enterprise risk Design automated workflows for risk assessments, audit findings, and vendor onboarding to reduce manual effort across the organization Participate in Agile delivery (sprint planning, peer reviews), troubleshoot production issues, support platform upgrades, and maintain robust technical documentation Requirements: 4+ years of hands-on experience with ServiceNow development 2+ years of dedicated experience supporting IRM/GRC modules Strong JavaScript skills and expert-level knowledge of the ServiceNow technical stack (Client Scripts, UI Policies, ACLs, MID Servers, and Transform Maps) Deep familiarity with the IRM/GRC suite, including Business Continuity, Privacy Management, and Regulatory Change Management Experience with Agile/DevOps, CI/CD pipelines, and platform data governance (CMDB/CSDM) Translate complex needs into sustainable technical solutions A Bachelor's degree in a technical field; ServiceNow certifications (CSA, CAD, or CIS-IRM/Risk & Compliance) W2 Status: Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF & Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Defense, Space & Security (BDS) is seeking Experienced Systems Analysts (Level 3) to join the team in Saint Louis, MO. We are seeking detail-oriented and proactive Systems Analysts to be responsible for the comprehensive management of all software licenses within a proprietary program. These individuals will play a critical role in ensuring licensing compliance, optimizing license utilization, and supporting the program's software needs, to include demand forecasting. The ideal candidates will possess a strong understanding of various licensing models, excellent analytical skills, and the ability to collaborate effectively with the technical teams, procurement, and vendors. Position Responsibilities Software License Inventory and Tracking: Establish and maintain a comprehensive and accurate inventory of all software licenses used within the program, including perpetual, subscription, cloud-based, open-source, and other licensing models. Implement and manage tools or processes for tracking license allocation, usage, and renewal dates. Regularly audit license counts and usage against procurement records and agreements. License Procurement and Renewal Support: Assist in the procurement process for new software licenses, working closely with procurement and technical teams to define requirements and evaluate options. Monitor license renewal dates and proactively initiate renewal processes, coordinating with vendors and internal stakeholders. Review license agreements and terms and conditions to understand usage rights, restrictions, and compliance requirements. License Compliance and Risk Management: Ensure the program is compliant with all software license agreements and terms of service. Identify and mitigate potential licensing risks, such as overuse, unauthorized use, or license expirations. Support internal and external software audits by providing accurate and complete licensing information. Develop and implement policies and procedures for software license usage and management within the program. License Optimization and Cost Management Analyze license usage data to identify opportunities for optimization and cost savings. Recommend strategies for reallocating license, consolidating vendors, or exploring alternative licensing models. Support the development of software licensing budgets and track expenditures. Reporting and Communication: Generate regular reports on license inventory, usage, compliance status, and upcoming renewals for program leadership and stakeholders. Communicate effectively with technical teams, developers, and end-users regarding licensing policies, procedures, and updates Serve as a point of contact for software license-related questions and issues. Vendor Management Build and maintain relationships with key software vendors. Participate in vendor meetings to stay informed about licensing changes, new products, and best practices. Travel may be required up to 10% of the time; domestically and/or internationally depending on business needs. This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Ability to obtain and maintain Special Access Program (SAP) clearance Basic Qualifications (Required Skills/Experience) Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience. 3+ years of experience in IT asset management, software license management, or a related role Preferred Qualifications (Desired Skills/Experience) Active Secret Clearance Experience managing EVM, budgeting and working knowledge of Agile framework Strong understanding of various software licensing models (perpetual, subscription, cloud, user-based, device-based, etc.). Familiarity with common software vendors and their licensing practices (e.g., Microsoft, Adobe, Oracle, etc.). Experience with IT Asset Management (ITAM) or Software Asset Management (SAM) tools (e.g., ServiceNow, Flexera, Snow Software, etc.). Excellent analytical and problem-solving skills. Strong attention to detail and organizational skills. Ability to interpret and understand legal license agreements. Excellent written and verbal communication skills. Proficiency in using spreadsheet software (e.g., Microsoft Excel, Google Sheets) for data analysis and reporting. Ability to work independently and as part of a team. Ability to manage multiple tasks and priorities effectively. Conflict of Interest Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. Drug Free Workplace Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Employee Referral Referral to this job is eligible for bonus to qualifying candidates. Total Rewards At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features: Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with Immediate 100% vesting Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $99,450 - $134,550 Applications for this position will be accepted until Aug. 08, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. This position requires ability to obtain program access, for which the U.S. Government requires U.S. Citizenship only. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
08/03/2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Defense, Space & Security (BDS) is seeking Experienced Systems Analysts (Level 3) to join the team in Saint Louis, MO. We are seeking detail-oriented and proactive Systems Analysts to be responsible for the comprehensive management of all software licenses within a proprietary program. These individuals will play a critical role in ensuring licensing compliance, optimizing license utilization, and supporting the program's software needs, to include demand forecasting. The ideal candidates will possess a strong understanding of various licensing models, excellent analytical skills, and the ability to collaborate effectively with the technical teams, procurement, and vendors. Position Responsibilities Software License Inventory and Tracking: Establish and maintain a comprehensive and accurate inventory of all software licenses used within the program, including perpetual, subscription, cloud-based, open-source, and other licensing models. Implement and manage tools or processes for tracking license allocation, usage, and renewal dates. Regularly audit license counts and usage against procurement records and agreements. License Procurement and Renewal Support: Assist in the procurement process for new software licenses, working closely with procurement and technical teams to define requirements and evaluate options. Monitor license renewal dates and proactively initiate renewal processes, coordinating with vendors and internal stakeholders. Review license agreements and terms and conditions to understand usage rights, restrictions, and compliance requirements. License Compliance and Risk Management: Ensure the program is compliant with all software license agreements and terms of service. Identify and mitigate potential licensing risks, such as overuse, unauthorized use, or license expirations. Support internal and external software audits by providing accurate and complete licensing information. Develop and implement policies and procedures for software license usage and management within the program. License Optimization and Cost Management Analyze license usage data to identify opportunities for optimization and cost savings. Recommend strategies for reallocating license, consolidating vendors, or exploring alternative licensing models. Support the development of software licensing budgets and track expenditures. Reporting and Communication: Generate regular reports on license inventory, usage, compliance status, and upcoming renewals for program leadership and stakeholders. Communicate effectively with technical teams, developers, and end-users regarding licensing policies, procedures, and updates Serve as a point of contact for software license-related questions and issues. Vendor Management Build and maintain relationships with key software vendors. Participate in vendor meetings to stay informed about licensing changes, new products, and best practices. Travel may be required up to 10% of the time; domestically and/or internationally depending on business needs. This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Ability to obtain and maintain Special Access Program (SAP) clearance Basic Qualifications (Required Skills/Experience) Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience. 3+ years of experience in IT asset management, software license management, or a related role Preferred Qualifications (Desired Skills/Experience) Active Secret Clearance Experience managing EVM, budgeting and working knowledge of Agile framework Strong understanding of various software licensing models (perpetual, subscription, cloud, user-based, device-based, etc.). Familiarity with common software vendors and their licensing practices (e.g., Microsoft, Adobe, Oracle, etc.). Experience with IT Asset Management (ITAM) or Software Asset Management (SAM) tools (e.g., ServiceNow, Flexera, Snow Software, etc.). Excellent analytical and problem-solving skills. Strong attention to detail and organizational skills. Ability to interpret and understand legal license agreements. Excellent written and verbal communication skills. Proficiency in using spreadsheet software (e.g., Microsoft Excel, Google Sheets) for data analysis and reporting. Ability to work independently and as part of a team. Ability to manage multiple tasks and priorities effectively. Conflict of Interest Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. Drug Free Workplace Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Employee Referral Referral to this job is eligible for bonus to qualifying candidates. Total Rewards At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features: Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with Immediate 100% vesting Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $99,450 - $134,550 Applications for this position will be accepted until Aug. 08, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. This position requires ability to obtain program access, for which the U.S. Government requires U.S. Citizenship only. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Defense, Space & Security (BDS) is seeking Experienced Systems Analysts (Level 3) to join the team in Saint Louis, MO. We are seeking detail-oriented and proactive Systems Analysts to be responsible for the comprehensive management of all software licenses within a proprietary program. These individuals will play a critical role in ensuring licensing compliance, optimizing license utilization, and supporting the program's software needs, to include demand forecasting. The ideal candidates will possess a strong understanding of various licensing models, excellent analytical skills, and the ability to collaborate effectively with the technical teams, procurement, and vendors. Position Responsibilities Software License Inventory and Tracking: Establish and maintain a comprehensive and accurate inventory of all software licenses used within the program, including perpetual, subscription, cloud-based, open-source, and other licensing models. Implement and manage tools or processes for tracking license allocation, usage, and renewal dates. Regularly audit license counts and usage against procurement records and agreements. License Procurement and Renewal Support: Assist in the procurement process for new software licenses, working closely with procurement and technical teams to define requirements and evaluate options. Monitor license renewal dates and proactively initiate renewal processes, coordinating with vendors and internal stakeholders. Review license agreements and terms and conditions to understand usage rights, restrictions, and compliance requirements. License Compliance and Risk Management: Ensure the program is compliant with all software license agreements and terms of service. Identify and mitigate potential licensing risks, such as overuse, unauthorized use, or license expirations. Support internal and external software audits by providing accurate and complete licensing information. Develop and implement policies and procedures for software license usage and management within the program. License Optimization and Cost Management Analyze license usage data to identify opportunities for optimization and cost savings. Recommend strategies for reallocating license, consolidating vendors, or exploring alternative licensing models. Support the development of software licensing budgets and track expenditures. Reporting and Communication: Generate regular reports on license inventory, usage, compliance status, and upcoming renewals for program leadership and stakeholders. Communicate effectively with technical teams, developers, and end-users regarding licensing policies, procedures, and updates Serve as a point of contact for software license-related questions and issues. Vendor Management Build and maintain relationships with key software vendors. Participate in vendor meetings to stay informed about licensing changes, new products, and best practices. Travel may be required up to 10% of the time; domestically and/or internationally depending on business needs. This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Ability to obtain and maintain Special Access Program (SAP) clearance Basic Qualifications (Required Skills/Experience) Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience. 3+ years of experience in IT asset management, software license management, or a related role Preferred Qualifications (Desired Skills/Experience) Active Secret Clearance Experience managing EVM, budgeting and working knowledge of Agile framework Strong understanding of various software licensing models (perpetual, subscription, cloud, user-based, device-based, etc.). Familiarity with common software vendors and their licensing practices (e.g., Microsoft, Adobe, Oracle, etc.). Experience with IT Asset Management (ITAM) or Software Asset Management (SAM) tools (e.g., ServiceNow, Flexera, Snow Software, etc.). Excellent analytical and problem-solving skills. Strong attention to detail and organizational skills. Ability to interpret and understand legal license agreements. Excellent written and verbal communication skills. Proficiency in using spreadsheet software (e.g., Microsoft Excel, Google Sheets) for data analysis and reporting. Ability to work independently and as part of a team. Ability to manage multiple tasks and priorities effectively. Conflict of Interest Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. Drug Free Workplace Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Employee Referral Referral to this job is eligible for bonus to qualifying candidates. Total Rewards At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features: Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with Immediate 100% vesting Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $99,450 - $134,550 Applications for this position will be accepted until Aug. 08, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. This position requires ability to obtain program access, for which the U.S. Government requires U.S. Citizenship only. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
08/02/2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Defense, Space & Security (BDS) is seeking Experienced Systems Analysts (Level 3) to join the team in Saint Louis, MO. We are seeking detail-oriented and proactive Systems Analysts to be responsible for the comprehensive management of all software licenses within a proprietary program. These individuals will play a critical role in ensuring licensing compliance, optimizing license utilization, and supporting the program's software needs, to include demand forecasting. The ideal candidates will possess a strong understanding of various licensing models, excellent analytical skills, and the ability to collaborate effectively with the technical teams, procurement, and vendors. Position Responsibilities Software License Inventory and Tracking: Establish and maintain a comprehensive and accurate inventory of all software licenses used within the program, including perpetual, subscription, cloud-based, open-source, and other licensing models. Implement and manage tools or processes for tracking license allocation, usage, and renewal dates. Regularly audit license counts and usage against procurement records and agreements. License Procurement and Renewal Support: Assist in the procurement process for new software licenses, working closely with procurement and technical teams to define requirements and evaluate options. Monitor license renewal dates and proactively initiate renewal processes, coordinating with vendors and internal stakeholders. Review license agreements and terms and conditions to understand usage rights, restrictions, and compliance requirements. License Compliance and Risk Management: Ensure the program is compliant with all software license agreements and terms of service. Identify and mitigate potential licensing risks, such as overuse, unauthorized use, or license expirations. Support internal and external software audits by providing accurate and complete licensing information. Develop and implement policies and procedures for software license usage and management within the program. License Optimization and Cost Management Analyze license usage data to identify opportunities for optimization and cost savings. Recommend strategies for reallocating license, consolidating vendors, or exploring alternative licensing models. Support the development of software licensing budgets and track expenditures. Reporting and Communication: Generate regular reports on license inventory, usage, compliance status, and upcoming renewals for program leadership and stakeholders. Communicate effectively with technical teams, developers, and end-users regarding licensing policies, procedures, and updates Serve as a point of contact for software license-related questions and issues. Vendor Management Build and maintain relationships with key software vendors. Participate in vendor meetings to stay informed about licensing changes, new products, and best practices. Travel may be required up to 10% of the time; domestically and/or internationally depending on business needs. This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Ability to obtain and maintain Special Access Program (SAP) clearance Basic Qualifications (Required Skills/Experience) Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience. 3+ years of experience in IT asset management, software license management, or a related role Preferred Qualifications (Desired Skills/Experience) Active Secret Clearance Experience managing EVM, budgeting and working knowledge of Agile framework Strong understanding of various software licensing models (perpetual, subscription, cloud, user-based, device-based, etc.). Familiarity with common software vendors and their licensing practices (e.g., Microsoft, Adobe, Oracle, etc.). Experience with IT Asset Management (ITAM) or Software Asset Management (SAM) tools (e.g., ServiceNow, Flexera, Snow Software, etc.). Excellent analytical and problem-solving skills. Strong attention to detail and organizational skills. Ability to interpret and understand legal license agreements. Excellent written and verbal communication skills. Proficiency in using spreadsheet software (e.g., Microsoft Excel, Google Sheets) for data analysis and reporting. Ability to work independently and as part of a team. Ability to manage multiple tasks and priorities effectively. Conflict of Interest Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. Drug Free Workplace Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Employee Referral Referral to this job is eligible for bonus to qualifying candidates. Total Rewards At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features: Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with Immediate 100% vesting Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $99,450 - $134,550 Applications for this position will be accepted until Aug. 08, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. This position requires ability to obtain program access, for which the U.S. Government requires U.S. Citizenship only. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
