11 jobs found

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned What do you need to succeed? Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasks Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making; Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities: What will you do? Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned

Job Title: Senior Desktop Support/End User Support Engineer - MAC (Move, Add, Change) Technician Location: Newark, DE Duration: Contract - 12 months Pay Range: $38.07/hr (W2) Job ID: 407070 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Production / Technical Support III to join our dynamic team. The ideal candidate will have strong experience in enterprise desktop support, request/ticket management, and customer-facing service delivery and a proven ability to manage MAC requests, mitigate operational risk, and resolve complex break-fix issues in fast-paced environments. Responsibilities: Serve as a primary contact for email and phone inquiries and provide clear customer service to enterprise users. Consult on complex fulfillment and MAC (Move/Add/Change) requests and coordinate vendor engagement. Submit and track change management requests while adhering to risk and compliance standards. Use Remedy or similar ticketing tools to triage, route, and trigger corrective actions with support teams and vendors. Troubleshoot and resolve hardware and software issues across Windows 10/11, Microsoft Office Suite, Internet, GPO, printers, and core applications. Leverage command line and/or PowerShell to diagnose and remediate endpoint issues. Support mobility devices (iPhone/Android) as needed. Perform physical installations and deinstallations of desktops and large monitors, including cable management under desks. Maintain accurate documentation and follow-up on open issues to closure while meeting SLAs and performance targets. Required Skills & Qualifications: Proficiency with Windows 10/11, Microsoft Office Suite, and enterprise desktop support tools. Strong analytical and troubleshooting skills across OS, Office, Internet connectivity, GPO, printers, and core apps. Experience with Remedy or similar ticketing/request management systems in high-volume environments. Command line and/or PowerShell knowledge for diagnostics and scripting. Excellent written and verbal communication with the ability to explain technical issues to non-technical audiences. Ability to manage multiple issues simultaneously and operate in a fast-paced setting between 7am-6pm local time. Large-scale enterprise support experience (500+ users). Preferred Skills: Prior experience with MAC request management and change management processes. Knowledge of mobility platforms (iPhone/Android) and telecommunications environments. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

Job Overview: Pay Range $19hr - $24hr Requirement/Must Have: 5+ years of experience in Desktop Support, Windows troubleshooting, IMAC, Service Now. A+ Hardware certification, Microsoft certification (preferred), ITIL certification (preferred), CCNA certification (preferred). Hands-on experience with PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video). Working knowledge of imaging utilities such as Ghost, SCCM, etc. Strong verbal and written communication skills. Responsibilities: Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. Travel to the Nearby Site in case of a need. Work from Office on Daily basis. Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment. Hands-on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops. Ability to move/lift/carry up to 50 lbs of weight. Safely move equipment point to point using wheeled carts and vehicles. IMACD & Asset Inventory experience. Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues. Ability to use remote desktop connectivity applications. Delivery and setup of PC equipment to end-users. Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction. Ability to provision and Support wireless devices (e.g., Blackberry, Android, and iPhone). Demonstrated proficiency in Microsoft OS and Microsoft applications. Demonstrated proficiency for installation of desktop software and troubleshoot. Working knowledge of Microsoft Active Directory and GPO. Strong customer service skills. Strong troubleshooting skills. Significant, demonstrated experience with Microsoft Windows operating systems. Functionally capable with Apple OS X. Advanced troubleshooting skills with hard drive encryption software. Advanced level skills in the Microsoft Office Suite: Word, Excel, PowerPoint, Outlook configuration issues with Exchange. Strong client-side remote access troubleshooting skills. Demonstrate strong skills supporting printers in an enterprise environment. Advanced knowledge of client-side management tools Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM). Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools. Strong software installation and support skills. Disciplined, systematic problem-solving skills required. Troubleshoot and resolve End users IT issues in their PCs (Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment. Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites. Coordinate, plan, and schedule IMACDs with all affected IT functions. Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recreate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation. Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization. Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately. Conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s). Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC. Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC. Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location. Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Duration: 6 months, potential to extend Job ResponsibilitiesProvide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting Support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures Recommend and test cost effective technical system improvements Drive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager Proactively create corrective and mitigating steps to reduce future incidents and ticket volume Use an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs) Manage Exchange Online including mailboxes, distribution groups, calendars Collaborate with internal departments to improve/create processes Work with internal departments and external vendors to implement new applications, services to end uses Participate in projects and act as a Subject Matter Expert for key technologies Contribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support issues Assist users with activating and troubleshooting company-owned mobile devices Work directly with IT support teams for mission critical issues and adhere to department escalation policy Operate desktop imaging solution, application packaging, and configuration settings Responsible for supporting audio and visual equipment for conference rooms and educating employees in its use Identify, evaluate, promote, and implement customer support best practices Carrying a company issued mobile phone is required In partnership with other team members, lead the testing, configuration, installation and repair of IT related equipment Assist in configuring and maintaining Active Directory, Azure, Office 365, and VoIP accounts Provide training and mentorship to new IT Helpdesk Technicians Decommission hardware Configure and troubleshoot network printers Able to make some material decisions without consulting manager Participate in weekend on-call rotation on an as needed basis Qualifications:Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience. Experience Level: 3+ years of relevant experience Preferred Experience/Skills:Experience with working in the pharmaceutical industry and regulated environments Ability to handle multiple tasks in a fast-paced environment with strong attention to detail Expert knowledge of Microsoft Operating systems Strong experience working with local Active Directory and Azure Ability to present formal and informal training and assistance to end users Apple iOS Systems Working knowledge of the administration of Microsoft Office 365 application suite Ability to find creative and "out-of-the-box" solutions to incidents and requests Ability to provide clear and logical thought processes to identify root causes of incidents Expert knowledge in the installation, configuration, upgrading, and troubleshooting hardware and software components Experience working with enterprise Anti-Virus technologies such as Trellix Able to work with people to establish goals, objectives, and change management plans Experience in installing and configuring Windows based applications using a software distribution tool Experience in working with enterprise Mobile Device Management technologies Working knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switches Ability to understand and adhere to systems security and control procedures in accordance with departmental, and corporate standards Demonstrated skills in time management, scheduling, and task prioritization to meet deadlines and goals Desire to learn new technologies Outstanding customer service provider Exceptional interpersonal skills for written, and face to face communications Advanced experience within the Office 365 Admin Center and AzureAD with an emphasis in Exchange Online Administration and troubleshooting Demonstrated project management skills Automox, SmartDeploy and FreshService experience a plus Top 3 Must Have Skills:PC support and Mobile support Microsoft, 365 support Experience in Bio Pharma environment Does not need much lab experience, will mainly focus on end user and desk support but at least 3 years' experience About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology FLSA Classification: Non-Exempt Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance. • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite. • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software. • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability. • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment. • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software. • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required. • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions. • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs. • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Bachelor's or master's degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential. • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. • Experience with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active Directory. • Strong analytical, problem-solving, and technical troubleshooting abilities. • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs. • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. • Demonstrated commitment to delivering high-quality customer service to internal stakeholders. • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities. • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. • May require bending, kneeling, or crouching to install or service equipment. • Work is performed primarily in a standard office or data center environment with moderate noise levels. • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount Responsibilities Desktop Support Level 2 provides advanced technical support and troubleshooting to end users and our analyst team, ensuring the ticket queue is monitored, and all service level standards are maintained. The individual will be responsible for resolving technical issues, hardware imaging, software deployments, and system support for all patching and upgrades happening on production systems. The ideal candidate will have strong technical abilities and a passion for learning and providing exceptional customer service. User account creation and change request Designing and implementing new systems and processes for end-users Advanced troubleshooting Designing and maintaining the base image for laptops Office 365 management, primarily all Exchange and Teams admin center needs Windows update management and scheduled deployments Managing the user access process, including granting access to certain key systems Assisting desktop engineering analyst when necessary Ensuring the ticket incidents and service requests are monitored, maintaining service standards Serve as an escalation point for complex technical issues Perform root cause analysis to identify recurring issues and recommend long-term solutions Identify knowledge gaps and create technical documentation for support staff Participate in knowledge-sharing sessions and technical training initiatives Qualifications Associate degree in Computer Science, Information Technology, or two years of equivalent education and experience Excellent troubleshooting skills Basic familiarity with the configuration and maintenance of ITSM systems Technical documentation experience Experience supporting cloud-based technologies (Intune/Autopilot) Experienced with Active Directory and group management Manage Windows Patching and deployments Experience with writing command line and PowerShell scripts Creating and supporting Exchange/Outlook Local and Cloud Microsoft Teams administration tasks supporting end-users Strong support skills on all Windows OS Basic understanding of networking principles (DHCP, DNS) Experience supporting Mac OS and Jamf is preferred but not required The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position. Pay Range $24.50 per hour

Job Overview: Pay Range $19hr - $24hr Requirement/Must Have: 5+ years of experience in desktop support or systems engineering within enterprise environments. Strong verbal and written communication skills. Ability to communicate effectively with stakeholders. Responsibilities: Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration conflicts and to restore workstation functionality in a timely manner. Implement standardized desktop images and configuration baselines to ensure consistent performance, security hardening and compliance with organizational technology policies. Administer endpoint management platforms to deploy software packages, patches and configuration updates with minimal disruption to business operations. Monitor desktop environment health through centralized dashboards and logs to identify incident trends and propose preventive improvements for long term stability. Collaborate with service desk teams to handle ticket escalations and provide detailed technical guidance that accelerates resolution times and improves first contact effectiveness. Document desktop procedures, knowledge articles and resolution steps in a clear and reusable format to support continuous improvement and reduce repeated incidents. Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and reduce support workload. Coordinate with network and application teams to validate that endpoint configurations support connectivity, security and application performance requirements. Execute asset management tasks such as workstation lifecycle tracking, hardware validation and software license verification to maintain accurate inventory records. Support security initiatives by applying endpoint security controls, running compliance checks and assisting in remediation of vulnerabilities identified through internal assessments. Engage with business users to understand their desktop usage patterns and recommend configuration optimizations that positively influence productivity and digital experience. Participate in continuous improvement activities by evaluating new desktop tools, frameworks and automation opportunities that can streamline support processes and reduce manual effort. Skills: Advanced proficiency in workstation operating systems, endpoint configuration, user profile management and desktop application support. Applied experience with enterprise endpoint management platforms for software distribution, patch management, inventory and policy enforcement. Practical knowledge of security fundamentals including endpoint protection tools, encryption policies and compliance practices related to workstation environments. Familiarity with scripting or automation approaches for desktop tasks such as log collection, configuration changes or basic remediation workflows. Education and Experience: Possess a bachelor's degree or equivalent experience in information technology, computer science or a related discipline with a strong focus on infrastructure and systems support. Demonstrate eight to ten years of hands-on experience in desktop support or systems engineering within enterprise environments, including exposure to complex incident handling and escalation processes. Communicate clearly with technical and non-technical stakeholders by explaining incident status, remediation steps and preventive recommendations in an accessible and respectful manner. Adapt effectively to a work-from-office environment by providing in-person support, managing walk-up requests and coordinating closely with on-site teams for timely issue resolution. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. Job Summary Essential Functions/Duties The Vulnerability Management Technician provides technical support to end users while supporting the organization's cybersecurity and vulnerability management program. This role is responsible for resolving hardware, software, network, and user account issues while assisting with vulnerability identification, assessment, remediation, reporting, and compliance activities. The ideal candidate possesses strong customer service skills, technical troubleshooting abilities, and a foundational understanding of cybersecurity principles and risk management. Employee will be responsible for the following functions/duties: Provide Tier I and Tier II technical support for desktops, laptops, and peripheral devices Diagnose and resolve hardware, software, operating system, network connectivity, and application issues Respond to, manage, and track service requests through the organization's ticketing system Install, configure, maintain, and troubleshoot workstation hardware and software Create, modify, and disable user accounts in accordance with organizational policies, including management of user roles and access permissions across enterprise systems Support Microsoft Windows operating systems and Microsoft 365 applications Assist users with password resets, access requests, and software installation support Maintain inventory and accountability of assigned IT assets and equipment Demonstrate a strong understanding of Windows operating systems, networking concepts, and web-based applications in troubleshooting activities Conduct and support routine vulnerability scans using approved cybersecurity tools Utilize vulnerability management tools and assist with scripting and automation to improve analysis, reporting, and remediation workflows Analyze vulnerability scan results and prioritize remediation based on severity and risk Coordinate remediation activities with system administrators, network administrators, and system owners Monitor patch compliance and support vulnerability mitigation activities Validate that patches and fixes have been successfully implemented through verification and rescanning Track vulnerability metrics and maintain remediation status reports Assist with implementation of cybersecurity controls and security best practices Support compliance efforts related to organizational, customer, and regulatory cybersecurity requirements Assist in cybersecurity audits, inspections, and assessments Document vulnerability findings, remediation actions, and technical troubleshooting details Create remediation reports and maintain cybersecurity compliance documentation Maintain an active event log reflecting the current security state of systems and environments Ensure accurate and timely reporting of vulnerability status and remediation progress Escalate complex technical or security issues to appropriate support or cybersecurity teams Apply strong analytical, organizational, and problem-solving skills to identify root causes and implement corrective actions Participate in incident response and cybersecurity investigations as required Support cybersecurity awareness and end-user training initiatives Maintain compliance with all cybersecurity, information assurance, and operational security requirements Participate in after-hours support and maintenance activities when required Support administration, configuration, troubleshooting, and accountability of DoW encryption devices and associated cryptographic equipment Enforce approved security configurations and ensure systems remain compliant with Security Technical Implementation Guides (STIGs), cybersecurity policies, and security baselines. Assist with implementation, validation, and remediation of STIG findings from audits, inspections, and vulnerability assessments Perform other job-related duties, as required Desired Qualifications Prior military experience in Cyber Defense Operations AFSC (1D7X1 or DoW cybersecurity support experience highly desirable Experience with vulnerability scanning tools such as Tenable, Nessus, Qualys, or Rapid7 Knowledge of cybersecurity frameworks such as NIST RMF, NIST CSF, or CIS Controls Experience supporting enterprise, government, or defense environments Familiarity with endpoint and patch management systems Experience with encryption devices and cryptographic systems Experience implementing DISA STIG compliance across enterprise environments Familiarity with SCAP tools and compliance reporting Strong customer service and professional communication skills Ability to clearly explain technical issues to non-technical users Strong analytical, organizational, and problem-solving abilities High attention to detail and documentation accuracy Ability to work independently and within a team environment Ability to adapt to evolving cybersecurity tools and mission requirements Requirements Education, Technical, and Work Experience An associate's degree in engineering or formal academic/vocational training, or military equivalent and four or more years of technical/professional experience in the specialty field are required for this position. In addition, a Vulnerability Management Technician must possess the following qualifications: Associate degree in IT, Cybersecurity, Computer Science, or related field (or equivalent experience) Minimum of four (4) years of enterprise IT support experience Must possess an Information Assurance Technical (IAT) Level II certification (CompTIA Security+ or equivalent) in accordance with DoD 8570 requirements Working knowledge of Microsoft Windows and Microsoft 365 environments Familiarity with Active Directory, user account management, and access control Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Basic understanding of cybersecurity and vulnerability management principles Experience with vulnerability management tools and scripting for automation Strong troubleshooting, analytical, and communication skills Ability to manage multiple priorities independently Must be a U.S. citizen and possess a valid state-issued driver's license Must qualify for and maintain a government security clearance Salary The expected salary range for this position is $79,040 to $85,280 annually. Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4, LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market/business considerations when extending an offer. Benefits Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement Other Responsibilities Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. Working Conditions Work is performed in a typical office environment with occasional support activities in operational or field locations. Occasional after-hours support may be required for maintenance windows, incident response activities, and mission requirements. Occasional lifting (up to 20 pounds), constant sitting while using a computer terminal; constant use of sight abilities while writing, reviewing, and editing documents; constant use of speech/hearing abilities for communication; and constant mental alertness are required. Travel to remote company work locations may be required. Disclaimer The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified. Tasking is in support of a Federal Government Contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee's ability to maintain employment. SCC: JENG17; JCORP12

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and ServiceNow ticket management. The essential purpose of this role is to deliver efficient, trusted end-user experience through responsive technical support, clear documentation, and leveraging AI-assisted tools to streamline repetitive tasks and improve resolution times. The compensation for this position will be commensurate with education or work experience. Responsibilities What You'll Be Doing: Resolves and owns escalated Tier II enduser issues related to hardware, software, access, and connectivity, providing clear communication and maintaining ownership through resolution. Installs, configures, and troubleshoots desktops, laptops, printers, and mobile devices (iOS/Android) using deskside and remote support methods. Diagnoses and resolves advanced Windows 10/11 and macOS issues, including user profiles, system performance, connectivity, and application behavior. Diagnoses and resolves hardware and peripheral issues (monitors, docks, keyboards, mice, headsets, printers/scanners) and coordinates warranty repairs and replacements as needed. Supports employee onboarding and offboarding activities, including device provisioning, accessory issuance, system access validation, and return of equipment. Supports and maintains Microsoft Intune policies, configuration profiles, and compliance settings, troubleshooting device enrollment, policy application, and configuration issues for Windows and iOS/iPadOS devices. Qualifications What We're Looking For: Associate's or Bachelor's degree in information technology, computer science, or a related field preferred; relevant certifications (CompTIA A+, ITIL Foundation, Microsoft 365 Certified) are a plus. 5+ years of experience in IT End User Services / Tier 2 support, including escalations and customer-facing troubleshooting. What You'll Need for Success: Advanced Windows 10/11 troubleshooting skills and working macOS support knowledge (profiles, connectivity, application support). Experience supporting Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) in an end-user environment. Identity and Access skills including Active Directory (on-prem) and Entra ID (Azure AD), group membership management, MFA troubleshooting, and familiarity with hybrid identity and hybrid-joined devices. If you feel you don't have the experience listed above, but still think you are qualified for the job, we encourage you to apply for consideration. What You'll Get In Return: Generous salary and bonus program(s) Low-cost Medical, Dental, and Vision insurance Retirement plan with employer matching contributions Attractive vacation programs Inclusive Group Life insurance Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits Rewarding employee referral program Valuable employee training program(s) Badger Infrastructure Solutions is the industry leader in non -destructive hydro-excavation (hydrovac) services. Since 1992, Badger has been innovating cutting-edge technology and providing services to a diverse customer base, including oil and gas, energy, industrial, construction, transportation and other markets, as well as numerous government agencies within Canada and the United States. We hire great people from a wide array of backgrounds, not because it is the right thing to do, but because it makes Badger stronger. There has never been a better time to join and grow with Badger.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Brunswick, GA . This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested. The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This role will include, but will not be limited to the following responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots. Assist in testing, applying, and maintaining server configurations and related security patches. Assist in maintaining and checking the health of systems and backups to include restore testing. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets. Update tickets following documentation templates and/or guidelines to ensure quality requirements are met. Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner. Provide inventory support and input to the provided inventory system for the customer. Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events. Conduct or provide new equipment deployments and/or requested deployment support. Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets. Analyzes functional business requirements and design specifications for functional activities. Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware. Required Clearance: Public Trust ( trust) Required Qualifications: Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process Associate Degree or equivalent experience 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues General knowledge network products and systems Experience in a rapid paced, time sensitive, high-quality environment Must have excellent team skills and collaboration skills Attention to detail and follow-through Ability to work with minimal supervision Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year). Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails. If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements. Desired Qualifications: Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks. Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. Ability to apply comprehensive knowledge across key tasks and high impact assignments Experience evaluating system performance results and recommending improvements or optimizations Experience performing IT hardware repairs and installing replacement parts Experience planning and leading technology assignments and projects Prior hands-on experience with the setup, configuration and administration of servers and backups Experience functioning as a technical expert across multiple project assignments ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Physical and/or Mental Qualifications, if applicable : Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists. This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs multiple times per shift. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job Ready to join our team? Apply today! Our Network Support Technician (Government) earns $61,600 - $68,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone Weekly Hours: 40 Time Type: Regular Location: Brunswick, Georgia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.