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Additional Information Job Number Job CategoryEngineering & Facilities Location100 College Rd E, Princeton, New Jersey, United States, 08540 VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $74,000-$97,000 annually Bonus Eligible: Y JOB SUMMARY Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. CORE WORK ACTIVITIES Managing Property Operations and Engineering Budgets • Supervises Engineering in the absence of the Director of Engineering. • Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems. • Maintains and operates equipment at optimum effectiveness, efficiency and safety. • Establishes and manages an effective rooms maintenance program. • Ensures compliance with all Engineering departmental policies, standards and procedures. • Manages department's controllable expenses to achieve or exceed budgeted goals. • Select and order or purchase new equipment, supplies, and furnishings. • Inspect and evaluate the physical condition of facilities in order to determine the type of work required. • Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. • Supervises the day to day operations of Engineering. Maintaining Property Standards • Maintains accurate logs and records as required. • Assists in effectively planning, scheduling and evaluating preventative maintenance programs. Providing Exceptional Customer Service • Handles guest problems and complaints effectively. • Empowers employees to provide excellent customer service. • Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. Managing Profitability • Helps establish priorities for total property maintenance needs. • Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance. Managing and Conducting Human Resources Activities • Celebrates successes and publicly recognizes the contributions of team members. • Establishes and maintains open, collaborative relationships with employees. • Ensures employees are treated fairly and equitably. • Strives to improve service performance. • Provides feedback to employees based on observation of service behaviors. • Supervises employee's ability to execute departmental and property emergency procedures. • Reviews employee satisfaction results to identify and address employee problems or concerns. • Solicits employee feedback. • Helps ensure regulatory compliance to facility regulations and safety standards. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Ensures property policies are administered fairly and consistently. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment . In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Description Job Description Velocitor Solutions is a leader in enterprise fleet management and mobile innovation, celebrating over 25 years of profitably growing technology. We go beyond standard telematics by offering a comprehensive, managed ecosystem-managing over 200,000 mobile assets for Fortune 500 clients across North America. Our V-Track platform integrates GPS tracking, AI-powered video telematics, and real-time data to drive safety and efficiency. We are in a pivotal phase of growth and looking to expand technology team. Why Join Velocitor Solutions You'll own critical infrastructure and network outcomes in a high-availability environment where reliability, security, and operational excellence directly impact customers. You'll also help modernize and simplify our stack (including virtualization evolution and cloud optimization) while partnering closely with product, managed services, and vendors to deliver measurable improvements. Position Summary The Senior Network / Infrastructure Engineer is responsible for the design, implementation, maintenance, and optimization of Velocitor Solutions' network, server, virtualization, cloud, and security infrastructure. This role ensures the availability, reliability, performance, and security of enterprise systems supporting business operations and customer-facing platforms. The Senior Network / Infrastructure Engineer serves as a technical lead for infrastructure initiatives and collaborates with internal teams, vendors, and stakeholders to deliver scalable and secure technology solutions. Essential Duties and Responsibilities Infrastructure Administration Administer and maintain VMware vSphere, ESX, and ESXi environments, including system upgrades, patch management, performance tuning, capacity planning, backup, disaster recovery, and troubleshooting. Support infrastructure modernization efforts, including virtualization platform migrations and cloud integration projects. Manage enterprise storage and compute platforms, including SAN, NAS, and converged infrastructure solutions. Monitor system performance and implement improvements to maximize reliability and efficiency. Cloud & Platform Management Administer Microsoft Azure environments, including networking, compute resources, storage, monitoring, security, and cost management. Deploy, manage, and support Kubernetes clusters and containerized applications. Support Docker environments, image repositories, runtime security, and application scalability. Configure and maintain load balancing solutions and associated network services. Network Engineering Design, implement, maintain, and troubleshoot enterprise LAN, WAN, wireless, voice, and video network environments. Configure and support routers, switches, firewalls, VPNs, VLANs, QoS, DHCP, DNS, and related technologies. Monitor network performance and resolve connectivity, latency, and security issues. Maintain secure remote access solutions and network security controls. Security & Compliance Manage secure data transfer systems, including SFTP and managed file transfer platforms. Maintain SSL/TLS certificates and encryption technologies across infrastructure platforms. Assist with vulnerability remediation, security hardening, and compliance-related initiatives. Support audits and security assessments as required. Operational Excellence Develop and implement automation solutions to improve operational efficiency and system reliability. Maintain monitoring, alerting, logging, and performance management systems. Participate in incident response, root cause analysis, and corrective action planning. Participate in on-call support rotations and after-hours maintenance activities as needed. Documentation & Collaboration Create and maintain technical documentation, diagrams, standards, procedures, and runbooks. Collaborate with software development, product, support, and business teams to support organizational initiatives. Coordinate with vendors and third-party service providers to resolve issues and implement solutions. Provide technical guidance and mentorship to junior team members when appropriate. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; equivalent experience may be considered. Minimum of five (5) years of experience in a senior-level network or infrastructure engineering role. Strong experience supporting enterprise VMware environments. Strong experience administering Microsoft Azure environments. Hands-on experience with Kubernetes and containerized application platforms. Extensive knowledge of TCP/IP networking, routing, switching, VPNs, wireless networking, and network security. Experience administering enterprise firewalls, including SonicWall, Cisco ASA, or Palo Alto. Experience with Windows Server, Active Directory, Group Policy, and Microsoft Exchange environments. Working knowledge of Microsoft SQL Server administration and support. Strong troubleshooting, analytical, and problem-solving skills. Excellent verbal and written communication skills. Preferred Qualifications Industry certifications such as CCNA, CCNP, VCP, NCP, Azure Administrator (AZ-104), Azure Solutions Architect (AZ-305), Security+, or equivalent. Experience with Nutanix platforms and virtualization migrations. Experience with Cisco UCS, NetApp storage solutions, and FlexPod environments. Experience with IIS, Tomcat, and enterprise email security solutions. Experience supporting monitoring, endpoint management, backup, and disaster recovery platforms. Knowledge, Skills, and Abilities Strong understanding of enterprise infrastructure architecture and best practices. Ability to manage multiple projects and priorities simultaneously. Ability to work independently with minimal supervision. Strong organizational and documentation skills. Ability to identify opportunities for process improvement and automation. Commitment to maintaining secure, reliable, and scalable technology environments. Physical Requirements Ability to sit for extended periods while working at a computer. Ability to occasionally lift and carry equipment weighing up to 50 pounds. Ability to work in server rooms and data center environments. Ability to travel occasionally between company locations or vendor sites as needed. Working Conditions Primarily office-based environment. Occasional after-hours, weekend, or emergency support may be required. Participation in on-call support rotations is required. Velocitor Solutions is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law. Company Description Velocitor Solutions is a leading provider of enterprise mobility, fleet management, and technology solutions, delivering innovative software, hardware, and managed services to organizations across North America. For more than 25 years, we have helped businesses improve operational efficiency, enhance workforce productivity, and gain greater visibility into their mobile assets through cutting-edge technology and exceptional customer service. Our success is built on a commitment to innovation, collaboration, integrity, and delivering meaningful solutions that help our customers achieve their goals. To learn more about Velocitor Solutions, our products, services, and company culture, please visit our website at on our Careers page. Company Description Velocitor Solutions is a leading provider of enterprise mobility, fleet management, and technology solutions, delivering innovative software, hardware, and managed services to organizations across North America. For more than 25 years, we have helped businesses improve operational efficiency, enhance workforce productivity, and gain greater visibility into their mobile assets through cutting-edge technology and exceptional customer service. Our success is built on a commitment to innovation, collaboration, integrity, and delivering meaningful solutions that help our customers achieve their goals. To learn more about Velocitor Solutions, our products, services, and company culture, please visit our website at on our Careers page.

Job Description Job Description Position Overview The Senior Network Engineer will design, implement, and support advanced network security infrastructure solutions for enterprise and mid-market clients. This role serves as both a technical leader and trusted client advisor, with a concentrated focus on Fortinet Security Fabric solutions, including FortiGate Next-Generation Firewalls, FortiNAC, and associated ecosystem tools. The Senior Network Engineer will drive end-to-end project delivery, provide expert-level troubleshooting and escalation support, mentor junior and mid-level engineers, and actively collaborate with pre-sales and project teams to develop scalable, secure, and future-ready network environments. This individual will also contribute to the strategic growth of the security practice by evaluating emerging technologies and helping define engineering standards and best practices. Key Responsibilities Network Security Design & Implementation Lead the end-to-end design, deployment, and optimization of Fortinet-based security solutions, including FortiGate NGFWs, FortiManager, FortiAnalyzer, FortiSwitch, FortiAP, and FortiNAC Architect and implement Network Access Control (NAC) solutions, including device profiling, posture assessment, endpoint compliance enforcement, and guest access workflows Design and deploy advanced firewall policies, security zones, NAT rules, IPS/IDS profiles, SSL inspection, web filtering, and application control policies aligned with Zero Trust principles Configure and maintain SD-WAN solutions leveraging the Fortinet Security Fabric for WAN optimization, path selection, and traffic steering Design and implement segmentation strategies utilizing VLANs and firewall zone policies to enforce least-privilege access across enterprise environments Deploy and manage site-to-site and client-based VPN solutions (IPsec and SSL-VPN) for secure remote access and branch connectivity Routing, Switching & WAN Design and implement enterprise LAN, WAN, and SD-WAN environments including advanced routing protocol configurations (BGP, OSPF) in production-scale deployments Support high availability architectures including FGCP (FortiGate Clustering Protocol) Active/Active and Active/Passive failover designs Troubleshoot and resolve Layer 2 and Layer 3 network issues across multi-vendor environments NAC & Identity-Based Access Design and implement FortiNAC or equivalent NAC platforms for automated device discovery, classification, and enforcement Develop and maintain network access policies based on user identity, device type, posture compliance, and location context Integrate NAC solutions with Active Directory, LDAP, RADIUS, and SAML-based identity providers for policy-driven access control Manage wired, wireless, and VPN-based onboarding workflows for corporate, BYOD, and IoT/OT endpoints Support incident response workflows that leverage NAC for dynamic device quarantine and remediation Client Engagement & Project Delivery Serve as a technical escalation point for complex Fortinet and NAC-related incidents, service requests, and change implementations Conduct network security assessments, health checks, and technology roadmap reviews for clients, providing actionable recommendations Collaborate with project managers and pre-sales teams on solution scoping, proposals, Bills of Materials (BOMs), and Statements of Work (SOWs) Communicate complex technical concepts clearly to both technical and non-technical client stakeholders Oversee staging, installation, validation, and testing of engineered solutions from kickoff through project closeout Mentorship & Standards Development Provide technical guidance and mentorship to junior and mid-level network engineers, fostering skill development in Fortinet technologies and NAC Develop and maintain engineering standards, runbooks, implementation playbooks, and best practice documentation to ensure consistency across deployments Stay ahead of Fortinet product roadmaps, firmware releases, and emerging security technologies to advise clients and leadership Participate in on-call rotation for after-hours support as required Required Qualifications Minimum of 5 years of experience in network engineering, network security, infrastructure consulting, or related technical roles Hands-on expertise with Fortinet Security Fabric, including FortiGate firewall policy management, FortiManager centralized administration, FortiAnalyzer log management and reporting, and FortiNAC Demonstrated experience designing and implementing NAC solutions, including endpoint profiling, dynamic VLAN assignment, posture assessment, and remediation workflows Advanced knowledge of enterprise networking principles including routing, switching, segmentation, redundancy, and high availability Proven experience with routing protocols - BGP and OSPF - in production environments Strong understanding of network security concepts including firewall policy design, Zero Trust architecture, access control, and secure remote access Experience designing and deploying enterprise LAN, WAN, SD-WAN, and wireless solutions Proficiency in VPN technologies - both IPsec and SSL-VPN - for site-to-site and remote access use cases Working knowledge of RADIUS, LDAP, Active Directory, and identity-based policy enforcement Proven ability to lead technical projects, manage client-facing engagements, and deliver under defined timelines Strong documentation, analytical, troubleshooting, and organizational skills with the ability to produce clear network diagrams, design documents, and change records Active Professional-level industry certification in networking or security (CCNP, Fortinet NSE 4 or higher, ACSP) Preferred Qualifications Fortinet NSE 5, NSE 6, or NSE 7 certification, specifically in FortiNAC, FortiManager, or enterprise firewall tracks CCNP, CCIE, or equivalent vendor-neutral or vendor-specific expert-level certification Experience in a managed services, consulting, or professional services environment supporting multiple clients simultaneously Experience across multiple networking and security vendors - Cisco, Meraki, Aruba, Juniper, Palo Alto, Fortinet Familiarity with SIEM integration, syslog pipelines, and SOC workflows leveraging FortiAnalyzer or third-party platforms Experience with IoT/OT segmentation and NAC-based enforcement in industrial or healthcare environments Familiarity with vendor management platforms and centralized administration tools (FortiManager, Cisco DNA Center, Aruba Central) Exposure to cloud networking concepts and hybrid connectivity, including SD-WAN integration with cloud platforms (AWS, Azure) Experience managing multiple concurrent tasks and priorities in a fast-paced, client-focused environment Why Join Us This role offers the opportunity to work across diverse enterprise environments, lead meaningful security transformation projects, and grow within a team that values technical excellence, continuous learning, and client impact. You will have access to vendor training resources, lab environments, and a collaborative team of experienced engineers who are passionate about delivering best-in-class solutions. Company Description About IntegraONE IntegraONE is looking for a talented team member who has a passion for technology and digital transformation. At IntegraONE, we believe companies and educational institutions that put technology at the center of their business win. This philosophy drives our passion for building better solutions from edge-to-cloud, that empower organizations to be secure, collaborative, and data-driven. As a premier technology solutions provider, IntegraONE has some of the highest credentialed engineers in the country, and a fantastic community built on trust, respect, and support. We know the work we do helps organizations of all sizes and industries to burst through barriers and deliver an exceptional customer experience. IntegraONE has offices in Allentown, Philadelphia, Harrisburg, Wilkes-Barre, and Pittsburgh Equal Opportunity Employer IntegraONE is an equal-opportunity employer. All employment-related decisions and practices are free from unlawful discrimination. IntegraONE makes all hiring decisions. IntegraONE is an employee-centric company with a fantastic culture, excellent benefits and an excellent reputation in the IT industry. If you require reasonable accommodation during any part of the application or interview process due to a disability, please contact us to make the necessary arrangements Company Description About IntegraONE IntegraONE is looking for a talented team member who has a passion for technology and digital transformation. At IntegraONE, we believe companies and educational institutions that put technology at the center of their business win. This philosophy drives our passion for building better solutions from edge-to-cloud, that empower organizations to be secure, collaborative, and data-driven. As a premier technology solutions provider, IntegraONE has some of the highest credentialed engineers in the country, and a fantastic community built on trust, respect, and support. We know the work we do helps organizations of all sizes and industries to burst through barriers and deliver an exceptional customer experience. IntegraONE has offices in Allentown, Philadelphia, Harrisburg, Wilkes-Barre . click apply for full job details

Job Description Job Description About the Job Vancord is actively seeking a motivated Network Engineer to join our Service Desk team. This is a great role for an individual with solid experience delivering technology in an enterprise. If you are passionate about learning, growing your technical abilities, and contributing to a collaborative team environment, this role is perfect for you. About Vancord Vancord provides managed services in both infrastructure and security spaces. As a junior member of the security engineering team, you will support the project pipeline by assisting with testing activities, contributing to report development, and learning the full lifecycle of security engagements, from scoping through final delivery. Responsibilities 5+ years overall experience as a Senior IT Consultant/PS engineer in enterprise environments. 5+ years Senior experience working with enterprise class switches and routers. 5+ years experience with EIGRP, BGP, OSPF, spanning tree, multicast routing, QOS, MPLS and security protocols. 5+ years experience with security best practices and implementing firewalls and perimeter security measures including VPN technologies. 5+ years experience with network monitoring tools such as Cisco Works, NetQOS, and other similar SNMP monitoring platforms. Proficiency in MLPS including QOS, MPLS VPN, WLAN, and Voice/Network convergence technologies. Advanced experience with network optimization using QOS and traffic engineering techniques using DiffServe and associated queuing techniques using Cisco network equipment. 5+ years experience analyzing and developing LAN/WAN network designs Skills needed to work effectively in a team environment, promote customer service and handle complex technical issues. Time and project management skills required. Desired Skills Data Acceleration and WAN optimization experience with solutions like those from Riverbed Demonstrated oral and written communications skills. Documentation and presentation skills. Sound judgment, problem-solving, and decision making abilities. Demonstrated ability to follow through on assigned tasks under tight deadlines. Strong interpersonal, organizational, and communications skills (oral and written) Certifications Advanced or professional level LAN/WAN/WLAN/Cloud certs are a must Company Description About Vancord Founded in 2005, Vancord is a full-service Managed Service and Cyber Security Provider headquartered in the Northeastern United States. Vancord successfully combines the power of execution, strategy, and partnership to deliver multi-faceted Information Technology and Cyber Security services to our valued customers. We build strong partnerships with startups, manufacturers, higher education, state and municipal governments, and other diverse organizations. Company Description About Vancord Founded in 2005, Vancord is a full-service Managed Service and Cyber Security Provider headquartered in the Northeastern United States. Vancord successfully combines the power of execution, strategy, and partnership to deliver multi-faceted Information Technology and Cyber Security services to our valued customers. We build strong partnerships with startups, manufacturers, higher education, state and municipal governments, and other diverse organizations.

Job Description Job Description About Network Doctor Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture built on teamwork, curiosity, professionalism, and personal growth - all with the mission of making IT an enabler that helps businesses work smarter, faster, and happier. At Network Doctor, you're not just a technician - you're part of a team grounded in partnership, integrity, and continuous improvement. You'll have a voice in a culture that values your curiosity and success, the satisfaction of representing a respected MSP onsite with high-profile clients, the support of a strong engineering network, and abundant opportunities for training and professional growth. About the Role We are seeking a smart, resourceful, and service-oriented L2 Support Engineer to provide advanced remote technical support for clients across the NYC Metro Area. This role is a key escalation point within our Help Desk, responsible for resolving complex issues, guiding L1 engineers, and ensuring an exceptional customer experience with every interaction. You'll spend most of your time working from our Englewood Cliffs, NJ office delivering hands-on troubleshooting, system administration, and higher-level support across a wide range of technologies. While the role is primarily focused on escalations and remote service delivery, there may be occasional opportunities to assist with onsite visits when required, reflecting the collaborative nature of working within a Managed Services Provider environment. As a member of Network Doctor's Help Desk team, you'll be supported by a full group of engineers, system specialists, and senior escalation resources, ensuring you're never on your own when tackling unfamiliar or challenging issues. This position requires professionalism, adaptability, and the ability to navigate complex technical environments with confidence and curiosity. You don't need to know everything, but you do need to know how to investigate effectively, ask the right questions, and collaborate with your team to drive successful outcomes. Key Responsibilities: Proficient at managing and maintaining: Enterprise networks and systems, including hardware Window Servers, Active Directory, GPOs, Hybrid Connectors, Conditional Access Polices Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions Microsoft IaaS PaaS and SaaS offerings (Azure, 365, Entra/Intune, MDM/MAM) Email security/filtering solutions Mac Some other technical facets, details or requirements of the position may include, but not limited to: Work in conjunction with Project Engineers to meet deadlines and client expectations. Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise. Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi. Manage Disaster Recovery and standard backup file restoration requests and support using Veeam, Azure Backup, SkyKick, Carbonite and others. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature. Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule. Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Requirements: Strong verbal and written communication skills Substantial experience with Windows Servers Strong understanding of fundamental networking concepts (switching/routing, DNS/DHCP, RADIUS authentication, WAP management, Email security protocols) Strong experience managing and troubleshooting Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units Excellent interpersonal, customer service and problem-solving skills Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities Ability to work collaboratively within a team A Plus to Have: 4 + years technical experience relevant to the above A solid and well thought out diagnostic mindset Physical ability to lift and move heavy equipment (servers, computers, etc.) Experience working with/at MSP's Experience with RMM tools Familiarity with the ConnectWise Suite of products Proficiency in administering, configuring, maintaining and upgrading various VMware technologies Proficiency in administering, configuring, maintaining, and upgrading Citrix XenApp & XenDesktop environments Administering and configuring NAS and SAN technologies from various vendors A driver's license and vehicle of your own and the ability to travel to client locations if needed

Job Description Job Description Position Title: Network Infrastructure Engineer Location: On-premises Type of Employment: Full-time Job Description: The Network Infrastructure Engineer is responsible for supporting and maintaining critical client and internal Net56 network systems, ensuring uptime, resiliency, and seamless functionality of infrastructure services. This role involves hands-on troubleshooting, site visits, proactive monitoring, and effective communication with clients and internal teams. As a key member of the Network Operations team, the engineer works closely with other departments to address service-impacting issues, support hardware upgrades, and maintain documentation across environments. The engineer is expected to provide highly responsive support, including 24/7 availability for urgent network issues or outages. Key Responsibilities: Client Infrastructure Support and Troubleshooting: Act as the first point of contact for client network infrastructure issues. Respond to urgent outages or service disruptions, including traveling on-site when necessary. Deploy, troubleshoot and support a wide array of systems including firewalls, routing, switching, VoIP, access points, and servers' hardware and operation systems, UPS systems. Network Monitoring and Maintenance: Utilize monitoring and other monitoring platforms to track network performance and detect anomalies. Maintain network infrastructure inventory, vendor services agreements documentation of firmware/software versions and track end-of-life/service hardware across client networks. Create and maintain detailed network topology maps and diagrams including APs, switches, servers, UPS, etc. Hardware and Software Configuration: Configure and maintain Cisco switches, routers, and other business-critical equipment. Configure / Assist with server infrastructure tasks, including servers, MS Hyper-V / VMware hypervisors, security patches, hardware expansion, and storage upgrades. Manage device credentials and password storage via internal password management systems. Project Support and Flexibility: Support implementation, upgrade, and network migration projects alongside the broader NOC team. Be prepared for schedule changes or urgent task assignments depending on priority or business impact. Maintain responsiveness and adaptability for after-hours or weekend service needs as required. Collaboration and Communication: Document service processes and changes thoroughly in ConnectWise. Communicate effectively with coworkers, project leads, and client stakeholders to ensure clarity and consistency. Coordinate with internal teams such as the Service Desk and Applications group on cross-functional technical issues. Preferred Qualifications: CCNA (Cisco Certified Network Associate) certification. Candidate must maintain active CCNA certification. Strong skills with Cisco , HP switches Strong skills of VMware vCenter and vSphere. Understanding MS Windows , Hyper-V , Linux platform Basic Understanding VoIP and Speakers Strong understanding wireless platform Cisco Wireless Controllers, Meraki, Juniper Mist. Experience with Cisco and FortiGate firewalls. Strong documentation and communication skills. Familiarity with physical and logical network layouts and best practices for documentation and change tracking. Previous experience in a client-facing technical support or network engineering environment. Demonstrated ability to work independently, manage travel-based support tasks, and prioritize critical service tickets Physical Demands/Work Environment: This role requires regular driving (up to 50%) to and from client sites for troubleshooting, maintenance, and hardware deployment. Must be able to lift, transport, and install network equipment such as switches, routers, and server components, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role requires On-Call work, after work hours and/or during weekends. Candidate must have a reliable, insured vehicle and maintain a valid driver's license. The role requires regular travel to customer locations and the transportation of company technical equipment to support on-site installations, maintenance, and service activities. Mileage reimbursement will be provided for approved business travel to and from client sites in accordance with the company's mileage reimbursement policy. Salary range based on experience and level. Must currently live within 30 minute driving distance from Deer Park, IL. Employment Type: • Full-Time (On-Call Rotation as Needed) • Part-Time (Evenings, Nights & Weekends)

JOB DESCRIPTION Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work. Job Summary: Adventist Health Roseville is seeking an Epic-Certified EHR Systems Analyst III for a full-time, day-shift position. We are looking for a strong candidate who can work primarily remotely, with the ability to travel up to 25% as required by the role. Candidates must have at least five (5) years of recent Epic Ambulatory experience. EpicCare Ambulatory certification is highly desirable , with a strong preference for candidates certified in Bones or Wisdom . Experience supporting Occupational Health or Occupational Medicine workflows in Epic is strongly preferred, including any exposure to the Epic Occupational Medicine (Occ Med) module . Leads the implementation and support of hospital information systems. Leads the planning, design, implementation, and maintenance of the existing systems and has a working knowledge of the applications for support and troubleshooting. Liaises between technical support, customers, and project teams in the design, implementation, and training of our healthcare information systems and any new enhanced systems. Utilizes comprehensive knowledge of Epic EHR system capabilities and functional use. Develops, recommends, and oversees implementation of policies and procedures for areas of responsibility. Job Requirements: Education and Work Experience: Bachelor's Degree or equivalent combination of education/related experience: Required Five years' healthcare IT application/technical experience: Required Five years' of applicable Epic application experience: Required Licenses/Certifications: Epic Certification/Accreditation in area of responsibility: Required Essential Functions: Serves as a senior member of the team, dedicated to the design, build and testing of electronic documentation solutions that support clinical and revenue cycle workflow. Leads project meetings and works cooperatively with team members to assign duties with the overall program and related projects with minimal managerial oversight. Facilitates application workflow design and application integration sessions. Designs, configures, tests, debugs, documents, and maintains programs/applications. Collaborates, researches, and analyzes to develop, configure, and modify moderately complex information systems based on or related to user system design specifications while utilizing established standards and departmental protocols. Designs and develops test scripts and materials for end-to-end workflow testing. Performs unit, system and integration testing per standards, documents outcomes. Evaluates user requests for special enhancements to systems. Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues. Installs and tests software per release checklist guidelines. Manages the planning and installation of automated systems. Works with end-users to develop specifications for the purchase, development and installation of software systems. Monitors progress of the plan and proposes corrective action where indicated. Utilizes appropriate planned change management models, principles and techniques in system planning, development, implementation and evaluation. Designs, develops, and monitors measurements of process improvements, including those enabled by standardized workflows. Provides ongoing support for existing computer applications. Provides support for problem resolution; escalates the problem to senior level personnel if necessary. Implements solutions, communicates to end users and tracks resolution. Analyzes incidents, identifying trends and major issues. Conducts routine status meetings with end users and leadership. Provides leadership support to analysts and team and to end-users regarding system applications. Maintains service level agreements with various end-user departments and enterprise business units. Supports the preparation and delivery of training materials and formal/informal training. Identifies educational opportunities related to standard applications and operational use of them. Develops strategies to educate analysts and support staff with focus to achieve improved operational understanding and efficiency. Leads various user group meetings as assigned. Mentors support groups to assist with their understanding of applications and processes. Handles ongoing on call duties for one or more applications which generate Incidents outside of business hours. Provides on call support as needed of the most critical applications. Troubleshoots and resolves system issues escalated by the help desk. As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions. Travel could occur during standard off-hours support times. Performs other job-related duties as assigned. Organizational Requirements: Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein. ABOUT US Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

JOB DESCRIPTION Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work. Job Summary: Adventist Health Roseville is seeking an Epic-Certified EHR Systems Analyst III for a full-time, day-shift position. We are looking for a strong candidate who can work primarily remotely, with the ability to travel up to 25% as required by the role. Candidates must have at least five (5) years of recent Epic Ambulatory experience. EpicCare Ambulatory certification is highly desirable , with a strong preference for candidates certified in Bones or Wisdom . Experience supporting Occupational Health or Occupational Medicine workflows in Epic is strongly preferred, including any exposure to the Epic Occupational Medicine (Occ Med) module . Leads the implementation and support of hospital information systems. Leads the planning, design, implementation, and maintenance of the existing systems and has a working knowledge of the applications for support and troubleshooting. Liaises between technical support, customers, and project teams in the design, implementation, and training of our healthcare information systems and any new enhanced systems. Utilizes comprehensive knowledge of Epic EHR system capabilities and functional use. Develops, recommends, and oversees implementation of policies and procedures for areas of responsibility. Job Requirements: Education and Work Experience: Bachelor's Degree or equivalent combination of education/related experience: Required Five years' healthcare IT application/technical experience: Required Five years' of applicable Epic application experience: Required Licenses/Certifications: Epic Certification/Accreditation in area of responsibility: Required Essential Functions: Serves as a senior member of the team, dedicated to the design, build and testing of electronic documentation solutions that support clinical and revenue cycle workflow. Leads project meetings and works cooperatively with team members to assign duties with the overall program and related projects with minimal managerial oversight. Facilitates application workflow design and application integration sessions. Designs, configures, tests, debugs, documents, and maintains programs/applications. Collaborates, researches, and analyzes to develop, configure, and modify moderately complex information systems based on or related to user system design specifications while utilizing established standards and departmental protocols. Designs and develops test scripts and materials for end-to-end workflow testing. Performs unit, system and integration testing per standards, documents outcomes. Evaluates user requests for special enhancements to systems. Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues. Installs and tests software per release checklist guidelines. Manages the planning and installation of automated systems. Works with end-users to develop specifications for the purchase, development and installation of software systems. Monitors progress of the plan and proposes corrective action where indicated. Utilizes appropriate planned change management models, principles and techniques in system planning, development, implementation and evaluation. Designs, develops, and monitors measurements of process improvements, including those enabled by standardized workflows. Provides ongoing support for existing computer applications. Provides support for problem resolution; escalates the problem to senior level personnel if necessary. Implements solutions, communicates to end users and tracks resolution. Analyzes incidents, identifying trends and major issues. Conducts routine status meetings with end users and leadership. Provides leadership support to analysts and team and to end-users regarding system applications. Maintains service level agreements with various end-user departments and enterprise business units. Supports the preparation and delivery of training materials and formal/informal training. Identifies educational opportunities related to standard applications and operational use of them. Develops strategies to educate analysts and support staff with focus to achieve improved operational understanding and efficiency. Leads various user group meetings as assigned. Mentors support groups to assist with their understanding of applications and processes. Handles ongoing on call duties for one or more applications which generate Incidents outside of business hours. Provides on call support as needed of the most critical applications. Troubleshoots and resolves system issues escalated by the help desk. As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions. Travel could occur during standard off-hours support times. Performs other job-related duties as assigned. Organizational Requirements: Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein. ABOUT US Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant Chief Engineer What this job involves: As an Assistant Chief Engineer at JLL, you'll play a pivotal role in maintaining operational excellence across our client's facilities. Working alongside the Chief Engineer, you'll help oversee the daily mechanical, electrical, and plumbing operations that keep buildings running smoothly and efficiently. This position combines hands-on technical expertise with leadership responsibilities, as you'll supervise engineering staff, coordinate preventive maintenance programs, and ensure compliance with all safety and regulatory standards. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and in this role, you'll be at the forefront of delivering exceptional facility operations that create lasting value. You'll serve as a key point of contact for building management, contractors, and tenants, addressing operational issues with both technical skill and strong communication. This is an opportunity to apply your engineering knowledge while developing your leadership capabilities in a dynamic, fast-paced environment where innovation and operational excellence drive everything we do. What your day-to-day will look like: Assist the Chief Engineer in managing all building systems including HVAC, electrical, plumbing, fire/life safety, and building automation systems Supervise and mentor engineering technicians, assigning work orders and ensuring timely completion of all maintenance tasks Conduct regular inspections of mechanical rooms, equipment, and building systems to identify potential issues before they become problems Coordinate and oversee preventive maintenance programs, ensuring all equipment is serviced according to manufacturer specifications and regulatory requirements Respond to emergency situations and system failures, troubleshooting issues and implementing solutions to minimize downtime Manage relationships with vendors and contractors, reviewing proposals, coordinating access, and ensuring quality workmanship Maintain accurate documentation of all maintenance activities, equipment logs, and compliance records using computerized maintenance management systems Support energy management initiatives and identify opportunities to improve operational efficiency and reduce costs Ensure all work is performed in accordance with OSHA, EPA, and local safety regulations while maintaining a safe work environment for staff and building occupants Required qualifications: High school diploma or equivalent, with a valid stationary engineer's license or equivalent certification as required by local jurisdiction Minimum 5 years of hands-on experience in building operations, maintenance, and repair of commercial facilities Strong working knowledge of HVAC systems, electrical distribution, plumbing, and building automation systems Demonstrated experience supervising maintenance staff and coordinating contractor activities Ability to read and interpret blueprints, schematics, and technical manuals Proficiency with computerized maintenance management systems (CMMS) and Microsoft Office applications Strong problem-solving skills with the ability to diagnose and resolve complex mechanical and electrical issues Excellent communication skills with the ability to interact professionally with clients, tenants, and team members at all levels Preferred qualifications: Associate's or Bachelor's degree in Engineering, Facilities Management, or related technical field Universal EPA refrigerant certification (CFC certification) LEED accreditation or certification in sustainable building operations Experience with energy management systems and implementing cost-saving initiatives Background in managing operations for Class A commercial office buildings or similar properties Familiarity with fire/life safety systems testing and compliance requirements This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site -Addison, TX If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.

Consultant, Insider Threat Enterprise Cyber Security Full Time, Springfield MA (Hybrid) The Opportunity MassMutual is advancing an enterprise Insider Threat program focused on identifying and managing human-driven cyber risk. The Insider Threat Consultant will play a key role in developing the asset intelligence, monitoring strategies, detection capabilities, and investigative processes necessary to identify and manage insider-driven risk. This role combines deep technical expertise, critical asset analysis, behavioral risk assessment, and investigative discipline to understand how people interact with sensitive assets and to identify patterns of activity that may indicate elevated risk. The consultant will partner with cybersecurity operations, detection engineering, HR, Legal, Privacy, and business stakeholders to align monitoring and investigative capabilities with asset sensitivity and business impact. This position is suited for an experienced practitioner who can operate across technical, analytical, and investigative domains while helping build and mature an enterprise-scale insider threat program. The Team The Insider Threat team is a specialized cybersecurity function responsible for understanding and managing the risks that trusted individuals may pose to MassMutual's critical assets, systems, information, and operations. The team operates at the intersection of critical asset protection, identity and access management, behavioral analytics, cyber defense, investigations, and workforce risk. Team members develop the intelligence, monitoring strategies, detection capabilities, investigative processes, and analytical frameworks necessary to identify and reduce insider-driven risk. The team partners closely with Cyber Operations, Detection Engineering, Human Resources, Legal, Privacy, Compliance, Fraud Operations, and business stakeholders to ensure insider risk is identified, assessed, and managed in a consistent, defensible, and risk-informed manner. The Impact The Insider Threat Consultant will: Identify and prioritize critical assets requiring enhanced monitoring and protection. Analyze how critical assets are accessed, used, and shared across the enterprise. Map relationships between identities, access privileges, business processes, and critical assets. Analyze behavioral and technical indicators associated with insider risk. Identify patterns of activity that may indicate misuse or mishandling of critical assets. Conduct and support complex insider threat investigations. Correlate identity, access, asset, and behavioral signals across multiple data sources. Monitor and analyze deception environments and adversary interaction signals. Partner with detection engineering and security operations to develop and refine insider threat detection logic. Contribute to tuning enterprise security tooling to improve identification of insider-driven risk. Support development of early-warning frameworks and proactive risk identification. Produce clear, defensible analytical findings and case documentation. Support executive reporting and enterprise risk visibility. The consultant's work will improve visibility into critical assets, strengthen understanding of user-to-asset trust relationships, increase the fidelity of insider threat detections, and help prevent compromise of the confidentiality, integrity, and availability of MassMutual's most important information and systems. The Minimum Qualifications 8+ years of experience in cybersecurity, insider threat, investigations, intelligence analysis, data protection, enterprise architecture, or related disciplines. 2+ years of experience working cross-functionally with security, HR, Legal, Privacy, business, or investigative stakeholders. Preferred Qualifications Experience supporting or building an Insider Threat Program. Experience supporting Critical Asset Protection, Information Protection, Data Protection, or Human Risk Management initiatives. Experience conducting cyber, digital, fraud, employee misconduct, or insider threat investigations. Experience analyzing logs, endpoint telemetry, identity activity, access patterns, and behavioral signals. Hands-on experience contributing to detection use cases, monitoring strategies, investigative workflows, or security content development. Experience identifying, classifying, mapping, or protecting sensitive information or critical assets. Strong understanding of identity and access management concepts, privileged access, trust relationships, and access governance. Experience with SIEM, EDR, UEBA, DLP, insider risk management, identity security, and security analytics platforms. Experience developing, tuning, or validating detection logic across endpoint, identity, network, and data protection technologies. Experience analyzing user behavior and identifying anomalous or high-risk activity through the correlation of multiple data sources. Familiarity with deception technologies, cyber deception strategies, or adversary engagement techniques. Experience supporting highly regulated environments such as financial services. Professional certifications such as CISSP, CISM, GIAC, CDLP, GCFA, GCIH, or equivalent. Degree in cybersecurity, intelligence studies, psychology, criminal justice, information systems, or related field. What You Can Expect at MassMutual MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect: Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes A collaborative environment where perspectives are welcomed Access to learning, development, and internal networks that support continuous growth and skill-building over time Employee-led communities and forums that foster connection, learning, and inclusion across the organization A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

Job Description Ranked for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Education Bachelor's degree in clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or equivalent experience in healthcare or IT related field. Experience / Qualifications Epic Certified in respective application upon hire or obtain within 9 months of employment Proficient in Microsoft applications including Word, Excel, and PowerPoint Preferred but not required RN degree Prior analyst experience working with inpatient order entry, provide documentation and/or infection control systems. Work history/knowledge of inpatient clinical operations and workflows (e.g., order entry, provider documentation, etc.) Strong understanding of physician orders and downstream integrated workflows initiated from orders. Prior experience with EpicCare Order Entry, Provider Documentation & Bugsy a plus. Familiarity with infection control regulatory reporting requirements (state and NHSN) Familiarity with hospital infection control workflows and policies. Familiarity with antimicrobial stewardship program and pharmacy clinical monitoring programs. Familiarity with regulatory reporting requirements for the NHSN Antimicrobial Usage and Resistance module (AUR) Familiarity with how antimicrobials are ordered and dispensed. Familiarity with relevant lab results for specific medications. Position Summary The Epic Inpatient Application Analyst supports the mission of JMC by configuring and supporting Inpatient Order Entry, Provider Documentation and Infection Control applications within the Epic electronic health record (EHR) software. The Epic Inpatient Application Analyst serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Epic Inpatient Application Analyst will provide application support and optimization. The Epic Inpatient Application Analyst must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Acting as the primary support contact for the application's end users. Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them. Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software. Identifying and implementing requested changes to the system Serving as a liaison between end users' workflow needs and Epic implementation staff. Maintaining regular communication with Epic representatives, including participating in weekly project team meetings Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline. Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions. Participating in training and working with end users Troubleshooting problems and questions Reviewing the status of projects and issues on an ongoing basis with leadership Holding weekly communications with team members to discuss the status of deliverables, shared issues, end user concerns, budget, and upcoming milestones. Performs other duties as assigned. Team Member Competencies Establishing Relationships Builds effective networks, working relationships, and alliances to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Peer Support Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. Inspiring and Motivating Others Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Works well with others, build consensus, and ensures cooperation to complete tasks and positive workflow. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Thinks creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization. Promoting Diversity and Inclusion Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds. Physical Requirements Requires sitting for long periods of time, use of computer and other telecommunication devices. Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail oriented, alert, and self-motivated. Threshold Requirements These threshold requirements are required and will be completed on a yearly basis Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation TB/PPD Surveillance Program Maintenance of required professional licensing and/or certification(s). This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.

Job Description Ranked for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Education Bachelor's degree in Clinical Informatics, Computer Science, Information Systems, Business Computer Systems, or equivalent experience in healthcare or IT related field. Experience / Qualifications Epic Certified in respective application upon hire or obtain within 9 months of employment Proficient in Microsoft applications including Word, Excel, and PowerPoint Registered Nurse or Allied Health Professional Prior analyst experience working with inpatient clinical systems. Work history/knowledge of inpatient clinical operations (e.g., order entry, clinical documentation, etc.) Prior experience with Clinical Documentation inc, Stork L&D, Secure Chat, & Rover a plus. Work history/knowledge of Inpatient/OB Nursing workflows Strong interpersonal communication and organization skills required. Work history in a Healthcare required. Position Summary The Epic Inpatient Application Analyst supports the mission of JMC by configuring and supporting Inpatient ClinDoc applications within the Epic electronic health record (EHR) software. The Epic Inpatient Application Analyst serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Epic Inpatient Application Analyst will provide application support and optimization. The Epic Inpatient Application Analyst must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The team member must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Acting as the primary support contact for the application's end users Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them. Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software. Identifying and implementing requested changes to the system Serving as a liaison between end users' workflow needs and Epic implementation staff. Maintaining regular communication with Epic representatives, including participating in weekly project team meetings Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline. Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions. Participating in training and working with end users Troubleshooting problems and questions Reviewing the status of projects and issues on an ongoing basis with leadership Holding weekly communications with team members to discuss the status of deliverables, shared issues, end user concerns, budget, and upcoming milestones. Performs other duties as assigned. Team Member Competencies Establishing Relationships Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Peer Support Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. Inspiring and Motivating Others Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Works well with others, build consensus, and ensures cooperation to complete tasks and positive workflow. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization. Promoting Diversity and Inclusion Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds. Physical Requirements Requires sitting for long periods of time, use of computer and other telecommunication devices. Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail oriented, alert, and self-motivated. Threshold Requirements These threshold requirements are required and completed yearly basis Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation TB/PPD Surveillance Program Maintenance of required professional licensing and/or certification(s). This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.

Job Description Ranked for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Education Bachelor's degree in Clinical Informatics, Computer Science, Information Systems, Business Computer Systems, or equivalent experience in healthcare or IT related field. Experience / Qualifications Epic Certified in respective application upon hire or obtain within 9 months of employment Proficient in Microsoft applications including Word, Excel, and PowerPoint Registered Nurse or Allied Health Professional Prior analyst experience working with inpatient clinical systems. Work history/knowledge of inpatient clinical operations (e.g., order entry, clinical documentation, etc.) Prior experience with Clinical Documentation inc, Stork L&D, Secure Chat, & Rover a plus. Work history/knowledge of Inpatient/OB Nursing workflows Strong interpersonal communication and organization skills required. Work history in a Healthcare required. Position Summary The Epic Inpatient Application Analyst supports the mission of JMC by configuring and supporting Inpatient ClinDoc applications within the Epic electronic health record (EHR) software. The Epic Inpatient Application Analyst serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Epic Inpatient Application Analyst will provide application support and optimization. The Epic Inpatient Application Analyst must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The team member must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Acting as the primary support contact for the application's end users Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them. Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software. Identifying and implementing requested changes to the system Serving as a liaison between end users' workflow needs and Epic implementation staff. Maintaining regular communication with Epic representatives, including participating in weekly project team meetings Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline. Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions. Participating in training and working with end users Troubleshooting problems and questions Reviewing the status of projects and issues on an ongoing basis with leadership Holding weekly communications with team members to discuss the status of deliverables, shared issues, end user concerns, budget, and upcoming milestones. Performs other duties as assigned. Team Member Competencies Establishing Relationships Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Peer Support Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. Inspiring and Motivating Others Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Works well with others, build consensus, and ensures cooperation to complete tasks and positive workflow. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization. Promoting Diversity and Inclusion Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds. Physical Requirements Requires sitting for long periods of time, use of computer and other telecommunication devices. Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail oriented, alert, and self-motivated. Threshold Requirements These threshold requirements are required and completed yearly basis Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation TB/PPD Surveillance Program Maintenance of required professional licensing and/or certification(s). This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.

Job Description Ranked for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Education: Preferred but not required certification in Epic Business Intelligence Development. Bachelor's degree in engineering, physics, computer sciences, math, information systems, or statistics Experience / Qualifications: Strong communication skills. Critical thinking and an analytical mind. User focused design and data visualization skills. Proficiency with SQL and relational database concepts Proficiency and demonstrated experience with analytics tools. Deep understanding of system build, end user workflows, and patterns of use. Technical skills to design and write reports. Familiarity with Epic applications and database structure. Ability to gain an in depth understanding of data models Ability to understand data structures. For financial reporting: Prior experience working with an AR system is desirable, but not required. For clinical reporting: Prior experience working with an EMR system is desirable, but not required. Position Summary The Epic Business Intelligence Developer Business intelligence developers (BIDs) create analytics content for end users and third parties who require Epic data. Configuring and testing Epic released and Foundation System content for all applications, including: Reporting Workbench. SlicerDicer data models. Radar dashboards. Cogito SQL. Creating content to display Epic data from Chronicles, Clarity, and Caboodle. Writing SQL and configuring Radar settings for custom SQL metrics. Modifying existing reports, as necessary. Distributing analytics content to data consumers. Reviewing peer reports for validity. Working with subject matter experts to understand the needs of data consumers. Maintaining the Analytics Catalog and associated metadata records. Testing analytics build in a specified testing environment and volume testing in live environments. Reviewing upgrade documentation related to Clarity and Caboodle features and determining how to implement the changes. BIDs might also be responsible for building and maintaining: Cubes, Extracts, SlicerDicer custom filters, Third party BI tools Performs other duties as assigned. Team Member Competencies Establishing Relationships Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Peer Support Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. Inspiring and Motivating Others Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Works well with others, build consensus, and ensures cooperation to complete tasks and positive workflow. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization. Promoting Diversity and Inclusion Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds. Physical Requirements Intermittent periods of standing, walking, sitting, minor lifting, and extensive computer work. Threshold Requirements These threshold requirements are required and completed yearly basis. Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation. TB/PPD Surveillance Program. Maintenance of required professional licensing and/or certification(s).

Job Description Ranked for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Education Bachelor's Degree preferred or a combination of college education and 5-7 years of relevant experience. Experience / Qualifications Epic Certified in respective application upon hire or obtain within 9 months of employment Proficient in Microsoft applications including Word, Excel, and PowerPoint Preferred DI certified Preferred but not required Medical Technologist/MT Prior analyst experience working with a Laboratory Information System (LIS) Work history/knowledge of Laboratory operations. Prior experience with the Epic Beaker Lab system a plus. Strong interpersonal communication and organization skills required. Work history in Healthcare required. Position Summary The Epic Beaker Application Analyst supports the mission of JMC by configuring and supporting clinical applications within the Epic electronic health record (EHR) software. This role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for patient's providers and clinics, Care Aware, and Beaker Anatomic Pathology, with a focus on quality outcomes for our member organizations. Perform complex build and configuration within Inpatient Applications for interfaced products as well as anything related to Orderable/Performable test or procedure. Participates in planning, implementation and go-live activities for the assigned application which will include being on-site with the customer, gathering specifications, discovery questions, capturing process gaps, demonstrating Epic foundation build and workflow design, and tracking risk/issues and requests. Comprehends and practices standards such as shared vs separate build guidelines, change control process, Guiding principles, Affiliate naming and numbering convention, data migration, support incident tracking and optimization request process for affiliates. Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners, and customers in a consistent manner. Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner. Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner. Actively monitors assigned support tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner. Under direction of senior team members, performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes. Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies. Provides support to departments/end users during system upgrade and optimization activities Executes assigned tasks under the supervision of senior team members/management. Tasks are completed within specified time frame. Utilizes system knowledge and available resources to address routine issues. Actively participates in departmental and customer team meetings. Provides input, and acts as a team resource by taking notes or other support activities. Maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks. Actively participates in testing of downtime processes. Activities may include executing test scripts, working with end users or other tasks to support downtime activities. Participates in discussions related to the development of training content for users. Provides support to formal training classes when necessary in the form of proctoring, materials preparation or other tasks as necessary. Performs other duties as assigned. Team Member Competencies Establishing Relationships Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Peer Support Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. Inspiring and Motivating Others Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Works well with others, build consensus, and ensures cooperation to complete tasks and positive workflow. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization. Promoting Diversity and Inclusion Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds. Physical Requirements Requires sitting for long periods of time, use of computer and other telecommunication devices. Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail oriented, alert, and self-motivated. Threshold Requirements These threshold requirements are required and completed on a yearly basis Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation TB/PPD Surveillance Program Maintenance of required professional licensing and/or certification(s). This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.

Agency Support Analyst To provide Level I technical support in a call center environment for up to 2,400 end-users. To provide proactive communication to all appropriate parties regarding online production system issues and outages. To provide problem analysis, resolution and coordination services to customers who require assistance in solving day-to-day operating problems related to specific application software systems, generic use utility software, personal computers and related equipment; network access; production batch output; and technical operating procedures. To recognize, analyze, and report ongoing problem trends and document solutions in a service desk tracking system. Provide end-user problem support by giving immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures. Analyze and independently resolve 75 percent of assigned problems on initial end-user contact. Request assistance of senior analyst or Level II support if unable to determine immediate resolution. Assign unresolved complex problems to Level II technical support or other support personnel as appropriate. Dispatch unresolved network problems to appropriate vendors. Follow up on all open problems to assure timely response to the end-user. Document all reported problems on the problem tracking system. Provide a solid level of support to applications and products including, but not limited to, FBCARES, Microsoft Word, Excel, Outlook, Online Forms, Eforms, Security Forms, Auto/Member, Homeowners, BAP Quote, Customer Center/Lienholder, Document Center, Farmowners, Life Solutions, Photo Upload, RCT, BVS, Life Wizard, Online Manuals, Guardian, Farm Bureau Portal knowledge and navigation, Internet Explorer, Agent Log File, US Signal, Payroll's ADP EeTime, LexisNexis-MVRs/Pay Advantage, Active Directory, Query, printing of all applications, printing hardware problems, Office Communicator, basic mainframe knowledge, Cipher Trust, E-mail Encryption, and Password Self Service. Provide a solid level of understanding and knowledge related to the operational aspects of the Field Force environment including workstation and printer hardware usage. Required High school diploma or equivalent required. Three years of experience in information technology or concentrated use of personal computers required. Good understanding of insurance concepts required. Demonstrated ability to communicate clearly, succinctly and in a manner that appeals to a wide audience. Preferred Associate's or bachelor's degree in business or computer science preferred. Experience in customer service or technical help desk environment preferred. Understanding of Farm Bureau's processing environment preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 PI507fca4fc77a-0576