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senior business system analyst remote
Senior Business System Analyst - Remote
Sentara Health Norfolk, Virginia
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Senior Business Systems Analyst! This position is fully remote. Overview Position is responsible for support, enhancement and implementation software applications used within the organization. Oversees and directs intermediate scale projects or components of large-scale projects; develops project plans and timelines and coordination of project resources. Description Incumbent will identify opportunities to leverage technologies in areas that improve and enhance the business practices by designing and implementing application/product enhancements. Works with and is a liaison to customers and end-users, appropriate IT personnel and software vendors on a regular basis to align technology functionality to operational processes. Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modeling technique to elicit requirements. Develop detailed test cases, execute them, and share results with business and tech managers for approval. Work jointly with developers to solution and provide cost and time estimates on fixes and enhancements. Performs longer term analysis and design of systems and hardware to maintain the production environments. Synthesize requirements and develop recommendations that best meet the objectives of the business. Works on project teams that are developing or modifying very complex information systems. Education Bachelor's degree preferably in a field such as Computer Science , Business, Technical, Education, Information Systems, Finance, Business Administration, Accounting, Engineering, Information Technology ( Required ) or Candidates without a bachelor's degree with 6 or mo re years of relevant experience may be considered. Experience: 4 years of relevant experience (Required) Advanced SQL experience (Required) Experience with EDI-834 files (Required) Experience working with QNXT and/or Facets is nice to have Member enrollment experience is a plus. Experience with Clarity - ID card-related configuration and member eligibility processes is a plus Experience with Medicaid, commercial health plans, and marketplace coverage is a plus. Proficiency in SQL, HTML, and CSS (Preferred) We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $69,876 - $116,438. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities Talroo-IT Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
08/05/2026
Full time
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Senior Business Systems Analyst! This position is fully remote. Overview Position is responsible for support, enhancement and implementation software applications used within the organization. Oversees and directs intermediate scale projects or components of large-scale projects; develops project plans and timelines and coordination of project resources. Description Incumbent will identify opportunities to leverage technologies in areas that improve and enhance the business practices by designing and implementing application/product enhancements. Works with and is a liaison to customers and end-users, appropriate IT personnel and software vendors on a regular basis to align technology functionality to operational processes. Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modeling technique to elicit requirements. Develop detailed test cases, execute them, and share results with business and tech managers for approval. Work jointly with developers to solution and provide cost and time estimates on fixes and enhancements. Performs longer term analysis and design of systems and hardware to maintain the production environments. Synthesize requirements and develop recommendations that best meet the objectives of the business. Works on project teams that are developing or modifying very complex information systems. Education Bachelor's degree preferably in a field such as Computer Science , Business, Technical, Education, Information Systems, Finance, Business Administration, Accounting, Engineering, Information Technology ( Required ) or Candidates without a bachelor's degree with 6 or mo re years of relevant experience may be considered. Experience: 4 years of relevant experience (Required) Advanced SQL experience (Required) Experience with EDI-834 files (Required) Experience working with QNXT and/or Facets is nice to have Member enrollment experience is a plus. Experience with Clarity - ID card-related configuration and member eligibility processes is a plus Experience with Medicaid, commercial health plans, and marketplace coverage is a plus. Proficiency in SQL, HTML, and CSS (Preferred) We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $69,876 - $116,438. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities Talroo-IT Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Senior Benefit Configuration Analyst QNXT - Remote
Sentara Health Richmond, Virginia
City/State Richmond, VA Work Shift Multiple shifts available Overview: Sentara is hiring a Senior Benefit Configuration Analyst! No Degree required! This position is fully remote! Candidates must have a current residence in one of the following states or be willing to relocate: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington State, West Virginia, Wisconsin, Wyoming Overview The Senior Benefit Configuration Analyst is responsible for the analysis, design, build, and validation of complex benefit configurations within the QNXT platform to support accurate claims adjudication and compliance. This role works closely with Product, Compliance, IT, Network and Claim's teams to ensure benefit plans are implemented accurately, timely, and in accordance with regulatory and contractual requirements. The senior analyst serves as a business and technical expert in QNXT benefit build and plays a key role in supporting new plan implementations, annual updates, and ongoing configuration maintenance. Key Responsibilities: • Analyze benefit plan documentation (e.g., EOCs, SOBs, ) and translate into QNXT configuration requirements. • Build and configure new and updated benefits in QNXT, including Product, Plan, Service Codes, Copay/Coinsurance, Accumulators, Limits, and Authorization rules. • Use QNXT Configuration Management Tool (CMT) and QNXT Configuration Console Suite (QCS) to manage configuration packages and perform impact analysis. • Execute back-end data validations using SQL to ensure configuration accuracy and resolve complex issues. • Participate in end-to-end testing (UAT) of benefit builds and coordinate defect resolution with QA and claims teams. • Support annual benefit configuration activities such as Medicare, Medicaid contract updates, or Exchange plan changes. • Serve as a subject matter expert (SME) for benefit build logic, configuration architecture, and claims-related business rules. • Document configuration logic and maintain version-controlled artifacts for audit and compliance purposes. • Provide mentorship and support to junior configuration analysts and assist in training initiatives. • Collaborate with cross-functional teams during product launches, regulatory changes, or system upgrades. Education Minimum 6 years of experience, which includes 2 years of directly related experience in lieu of a bachelor's degree required. Or Bachelor's degree in healthcare administration, Information Systems, or related field with 4 years of progressive, relevant professional experience required Certification/Licensure No specific certification or licensure requirements Experience Required to have hands-on benefit configuration experience, preferably in a managed care or health plan environment. Required to have a strong working knowledge of QNXT system architecture, including configuration tables, benefit logic, and claims integration. Required to have strong understanding of regulatory requirements across Medicare, Medicaid, ACA, and Commercial plans. Required to have excellent analytical, organizational, and problem-solving skills, strong written and verbal communication including technical documentation. Excellent interpersonal skills and team oriented. Preferred Qualifications Proficiency in Microsoft SQL Server (T-SQL) for data validation and troubleshooting. Experience with CMT and QCS tools for version management, configuration migrations, and build monitoring. Familiarity with implementation methodologies for new products or market launches. Knowledge of healthcare claims lifecycle, pricing, and accumulators. Lean Six Sigma or process improvement background is a plus. We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $ 69,867.20 - $ 116,438.40. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
08/05/2026
Full time
City/State Richmond, VA Work Shift Multiple shifts available Overview: Sentara is hiring a Senior Benefit Configuration Analyst! No Degree required! This position is fully remote! Candidates must have a current residence in one of the following states or be willing to relocate: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington State, West Virginia, Wisconsin, Wyoming Overview The Senior Benefit Configuration Analyst is responsible for the analysis, design, build, and validation of complex benefit configurations within the QNXT platform to support accurate claims adjudication and compliance. This role works closely with Product, Compliance, IT, Network and Claim's teams to ensure benefit plans are implemented accurately, timely, and in accordance with regulatory and contractual requirements. The senior analyst serves as a business and technical expert in QNXT benefit build and plays a key role in supporting new plan implementations, annual updates, and ongoing configuration maintenance. Key Responsibilities: • Analyze benefit plan documentation (e.g., EOCs, SOBs, ) and translate into QNXT configuration requirements. • Build and configure new and updated benefits in QNXT, including Product, Plan, Service Codes, Copay/Coinsurance, Accumulators, Limits, and Authorization rules. • Use QNXT Configuration Management Tool (CMT) and QNXT Configuration Console Suite (QCS) to manage configuration packages and perform impact analysis. • Execute back-end data validations using SQL to ensure configuration accuracy and resolve complex issues. • Participate in end-to-end testing (UAT) of benefit builds and coordinate defect resolution with QA and claims teams. • Support annual benefit configuration activities such as Medicare, Medicaid contract updates, or Exchange plan changes. • Serve as a subject matter expert (SME) for benefit build logic, configuration architecture, and claims-related business rules. • Document configuration logic and maintain version-controlled artifacts for audit and compliance purposes. • Provide mentorship and support to junior configuration analysts and assist in training initiatives. • Collaborate with cross-functional teams during product launches, regulatory changes, or system upgrades. Education Minimum 6 years of experience, which includes 2 years of directly related experience in lieu of a bachelor's degree required. Or Bachelor's degree in healthcare administration, Information Systems, or related field with 4 years of progressive, relevant professional experience required Certification/Licensure No specific certification or licensure requirements Experience Required to have hands-on benefit configuration experience, preferably in a managed care or health plan environment. Required to have a strong working knowledge of QNXT system architecture, including configuration tables, benefit logic, and claims integration. Required to have strong understanding of regulatory requirements across Medicare, Medicaid, ACA, and Commercial plans. Required to have excellent analytical, organizational, and problem-solving skills, strong written and verbal communication including technical documentation. Excellent interpersonal skills and team oriented. Preferred Qualifications Proficiency in Microsoft SQL Server (T-SQL) for data validation and troubleshooting. Experience with CMT and QCS tools for version management, configuration migrations, and build monitoring. Familiarity with implementation methodologies for new products or market launches. Knowledge of healthcare claims lifecycle, pricing, and accumulators. Lean Six Sigma or process improvement background is a plus. We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $ 69,867.20 - $ 116,438.40. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Senior Business System Analyst - Remote
Sentara Health Richmond, Virginia
City/State Richmond, VA Work Shift Multiple shifts available Overview: Sentara Health Plans is looking to hire a Senior Business System Analyst! This is a fully remote position. Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming. Description This position is responsible for support, enhancement and implementation software applications used within the organization. Oversee and directs intermediate scale projects or components of large-scale projects; develops project plans and timelines and coordination of project resources. Incumbent will identify opportunities to leverage technologies in areas that improve and enhance business practices by designing and implementing application/product enhancements. Works with and is a liaison to customers and end-users, appropriate IT personnel and software vendors on a regular basis to align technological functionality to operational processes. Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modeling technique to elicit requirements. Develop detailed test cases, execute them, and share results with business and tech managers for approval. Work jointly with developers to solution and provide cost and time estimates on fixes and enhancements. Performs longer term analysis and design of systems and hardware to maintain the production environments. Synthesize requirements and develop recommendations that best meet the objectives of the business. Works on project teams that are developing or modifying very complex information systems. Education Bachelor's degree preferably in a field such as Computer Science, Business, Technical, Education, Information Systems, Finance, Business Administration, Accounting, Engineering, Information Technology (Required) Or Candidates without a bachelor's degree with 6 or more years of relevant experience may be considered. Experience: 4 years of relevant experience (Required) Proficiency in SQL, HTML, and CSS (Preferred) Experience with pricing configuration in NetworX Pricer (Preferred) Experience in claims editing (Required). NetworX Payment Bundling Administration (PBA), Optum Claims Edit System (CES) or Zelis. (Preferred) Experience with pricing configuration for Commercial plans (Required) Experience with QNXT preferred but will accept experience with Facets We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $69,867- $116,438. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities Talroo-IT, pricing configuration, NetworX Pricer, pricing, NetworX Payment Bundling Administration (PBA), Optum Claims Edit System (CES), Zelis, fee schedule, pricing analyst, QNXT, Facets, SQL, Medicare, Medicaid, commercial, provider agreement, provider contract, configuration analyst, configuration, pricing configuration, NetworX, Pricer, NetworX Pricer, contract implementation, business analyst, commercial health plan, health plan Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
08/05/2026
Full time
City/State Richmond, VA Work Shift Multiple shifts available Overview: Sentara Health Plans is looking to hire a Senior Business System Analyst! This is a fully remote position. Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming. Description This position is responsible for support, enhancement and implementation software applications used within the organization. Oversee and directs intermediate scale projects or components of large-scale projects; develops project plans and timelines and coordination of project resources. Incumbent will identify opportunities to leverage technologies in areas that improve and enhance business practices by designing and implementing application/product enhancements. Works with and is a liaison to customers and end-users, appropriate IT personnel and software vendors on a regular basis to align technological functionality to operational processes. Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modeling technique to elicit requirements. Develop detailed test cases, execute them, and share results with business and tech managers for approval. Work jointly with developers to solution and provide cost and time estimates on fixes and enhancements. Performs longer term analysis and design of systems and hardware to maintain the production environments. Synthesize requirements and develop recommendations that best meet the objectives of the business. Works on project teams that are developing or modifying very complex information systems. Education Bachelor's degree preferably in a field such as Computer Science, Business, Technical, Education, Information Systems, Finance, Business Administration, Accounting, Engineering, Information Technology (Required) Or Candidates without a bachelor's degree with 6 or more years of relevant experience may be considered. Experience: 4 years of relevant experience (Required) Proficiency in SQL, HTML, and CSS (Preferred) Experience with pricing configuration in NetworX Pricer (Preferred) Experience in claims editing (Required). NetworX Payment Bundling Administration (PBA), Optum Claims Edit System (CES) or Zelis. (Preferred) Experience with pricing configuration for Commercial plans (Required) Experience with QNXT preferred but will accept experience with Facets We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $69,867- $116,438. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities Talroo-IT, pricing configuration, NetworX Pricer, pricing, NetworX Payment Bundling Administration (PBA), Optum Claims Edit System (CES), Zelis, fee schedule, pricing analyst, QNXT, Facets, SQL, Medicare, Medicaid, commercial, provider agreement, provider contract, configuration analyst, configuration, pricing configuration, NetworX, Pricer, NetworX Pricer, contract implementation, business analyst, commercial health plan, health plan Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Director, Strategic Accounts - AI/ML Infrastructure
CIRCUIT CHECK INC Maple Grove, Minnesota
About the job Who we are: Circuit Check is the market-leading provider of automated test systems and test fixtures for complex electronic products for the automotive, military/aerospace, medical, industrial, and computer networking industries. At Circuit Check, we believe that innovation is a must, and that a challenging and robust environment where the work is consistently new and cutting edge is the best way to foster creativity. If you are ready to further your career in a fast-paced, technology driven organization where our test designs impact products that are used by millions of people around the world every day, then we invite you to join us at Circuit Check.Our design staff includes electrical, software, mechanical engineers, and project managers. Our systems are supported by staff throughout the United States, Canada, Mexico, Europe, Malaysia, and China. Primary Objective Lead the strategic development and growth of Circuit Check's most significant customer relationships in the AI/ML data center infrastructure market. Architect and execute multi-year account strategies that drive large-scale program wins, deepen executive-level partnerships, and position the company as the preferred technology partner for hyperscale and enterprise AI customers. This role does not carry a traditional sales quota; compensation includes bonus objectives tied to winning new large customers, capturing major programs, and expanding strategic account revenue. Major Areas of Accountability Strategic Account Leadership Develop and own multi-year strategic account plans for the company's largest AI/ML infrastructure customers, anticipating market shifts and positioning ahead of competitive threats Analyze customer technology roadmaps, capital expenditure patterns, and buying dynamics to identify high-value opportunities across GPU test, thermal management, power delivery, and related segments Serve as the primary executive-level interface with strategic accounts, building trusted advisor relationships with VP and C-suite decision-makers at hyperscale cloud providers, AI chipmakers, and data center operators Take decisive ownership of high-stakes negotiations, complex proposals, and multi-million-dollar program pursuits, differentiating Circuit Check solutions Cross-Functional Program Orchestration Coordinate engineering, product management and operations around customer requirements Partner with Product Line Managers to translate customer insights into product roadmap inputs aligned with AI/ML market direction Drive program management cadence for strategic accounts: pipeline reviews, executive business reviews, win/loss analysis, and quarterly assessments Market Intelligence & Growth Strategy Identify patterns in AI/ML technology adoption, supply chain shifts, and customer investment priorities that create strategic openings for Circuit Check Quantify new market opportunities through analysis of TAM, competitive dynamics, segment profitability, and technology adjacencies; present data-supported recommendations to senior leadership Build and maintain industry relationships across the AI/ML ecosystem, including suppliers, contract manufacturers, analysts, and technology partners worldwide International Business Development Develop and execute customer engagement strategies in key AI/ML hubs, with emphasis on Silicon Valley and Taiwan Navigate international business environments including multi-stakeholder decision processes and cultural dynamics across Asia-Pacific Represent the company at international conferences, trade shows, and executive briefings as an authoritative voice on AI/ML infrastructure Sales Team Collaboration & Mentorship Mentor less experienced sales team members on complex deal strategy, multi-stakeholder navigation, and executive engagement Partner with assigned account team members who maintain day-to-day relationships, providing strategic direction while developing their capabilities Collaborate with Sales Leadership to build playbooks and best practices for pursuing large AI/ML infrastructure programs Education & Experience Bachelor's degree in Engineering (Electrical, Mechanical, or related) required; MBA or advanced technical degree preferred 10+ years of progressive experience in strategic account management, business development, or program leadership in semiconductor, electronic hardware, test & measurement, data center infrastructure, or related technology sectors Track record of winning and managing multi-million-dollar programs with complex, multi-stakeholder customer organizations Strongly preferred: executive-level relationships at hyperscale cloud providers; experience in the AI/ML hardware ecosystem (GPU test/validation, liquid cooling, power distribution, rack-scale integration, or related infrastructure) International business experience preferred, especially in the Taiwan semiconductor ecosystem and/or SE Asian manufacturing Knowledge, Skills & Abilities Strategic & Analytical Thinking Ability to see patterns across complex data, customer behaviors, and market signals - and translate insights into actionable strategies and business cases Rigorous analytical skills: financial models, program economics, pricing structures, and competitive intelligence that inform decision-making Thinks several moves ahead - anticipating customer needs, competitive responses, and market evolution Organizational & Execution Leadership Natural ability to orchestrate multiple moving parts - people, timelines, resources, priorities - across complex programs and matrixed organizations Skilled at configuring cross-functional teams for maximum effectiveness, with the program management discipline to track interdependencies and keep engagements on schedule and budget Presence & Influence Commanding executive presence with confidence to lead negotiations, challenge the status quo, and drive decisions in ambiguous situations Willingness to take charge, confront difficult issues directly, and provide clear direction when the path forward is uncertain Exceptional communication skills - compelling narratives, proposals, and presentations for technical and executive audiences Industry & Technical Acumen Deep understanding of the AI/ML data center ecosystem: GPU architectures, training/inference infrastructure, thermal management, power delivery, rack integration, and test/validation Credible in technical discussions with customer engineering teams while maintaining a business-outcome focus; proficient with CRM platforms (Salesforce preferred) Compensation & Performance Structure This role does not carry a traditional sales quota. Compensation includes a competitive base salary plus bonus objectives tied to: Winning new strategic AI/ML customers and capturing large new programs with existing accounts Growth in strategic account revenue and program pipeline value Program execution milestones and customer satisfaction metrics Location & Travel Requirements Open to remote candidates in the United States, with a preference for candidates in the San Francisco Bay Area, California Travel expected up to 50%, including customer visits throughout the Bay Area, across the US, and periodic international travel to Taiwan and SE Asia Must possess a valid passport and ability to obtain required travel visas Physical Requirements These physical requirements must be performed with or without accommodation: Time split between office/home office, customer sites, and travel Ability to sit for extended periods; bend, reach, stoop, and twist as required Heavy computer use; occasional exposure to manufacturing or lab environments Ability to lift and carry up to 25 lbs This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Pay and Benefits This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned. Base pay is only one element of an employee's total compensation at Circuit Check. Employees (and their dependents in most plans) are covered by medical, dental, vision, basic life, short- and long-term disability and accidental death and dismemberment insurance. Employees are able to enroll in Circuit Check's 401k plan, in which the Company will match 50% of your contributions up to 6% with a maximum contribution. Paid time off includes vacation and sick time along with paid holidays. A summary of benefits can be provided by request via email to . Circuit Check, Inc. is proud to be an Equal Opportunity Employer. We do not discriminate based on identity, race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state, or local law. Because Circuit Check is a federal contractor, we participate in the E-Verify program in certain locations, as required by law . click apply for full job details
08/05/2026
Full time
About the job Who we are: Circuit Check is the market-leading provider of automated test systems and test fixtures for complex electronic products for the automotive, military/aerospace, medical, industrial, and computer networking industries. At Circuit Check, we believe that innovation is a must, and that a challenging and robust environment where the work is consistently new and cutting edge is the best way to foster creativity. If you are ready to further your career in a fast-paced, technology driven organization where our test designs impact products that are used by millions of people around the world every day, then we invite you to join us at Circuit Check.Our design staff includes electrical, software, mechanical engineers, and project managers. Our systems are supported by staff throughout the United States, Canada, Mexico, Europe, Malaysia, and China. Primary Objective Lead the strategic development and growth of Circuit Check's most significant customer relationships in the AI/ML data center infrastructure market. Architect and execute multi-year account strategies that drive large-scale program wins, deepen executive-level partnerships, and position the company as the preferred technology partner for hyperscale and enterprise AI customers. This role does not carry a traditional sales quota; compensation includes bonus objectives tied to winning new large customers, capturing major programs, and expanding strategic account revenue. Major Areas of Accountability Strategic Account Leadership Develop and own multi-year strategic account plans for the company's largest AI/ML infrastructure customers, anticipating market shifts and positioning ahead of competitive threats Analyze customer technology roadmaps, capital expenditure patterns, and buying dynamics to identify high-value opportunities across GPU test, thermal management, power delivery, and related segments Serve as the primary executive-level interface with strategic accounts, building trusted advisor relationships with VP and C-suite decision-makers at hyperscale cloud providers, AI chipmakers, and data center operators Take decisive ownership of high-stakes negotiations, complex proposals, and multi-million-dollar program pursuits, differentiating Circuit Check solutions Cross-Functional Program Orchestration Coordinate engineering, product management and operations around customer requirements Partner with Product Line Managers to translate customer insights into product roadmap inputs aligned with AI/ML market direction Drive program management cadence for strategic accounts: pipeline reviews, executive business reviews, win/loss analysis, and quarterly assessments Market Intelligence & Growth Strategy Identify patterns in AI/ML technology adoption, supply chain shifts, and customer investment priorities that create strategic openings for Circuit Check Quantify new market opportunities through analysis of TAM, competitive dynamics, segment profitability, and technology adjacencies; present data-supported recommendations to senior leadership Build and maintain industry relationships across the AI/ML ecosystem, including suppliers, contract manufacturers, analysts, and technology partners worldwide International Business Development Develop and execute customer engagement strategies in key AI/ML hubs, with emphasis on Silicon Valley and Taiwan Navigate international business environments including multi-stakeholder decision processes and cultural dynamics across Asia-Pacific Represent the company at international conferences, trade shows, and executive briefings as an authoritative voice on AI/ML infrastructure Sales Team Collaboration & Mentorship Mentor less experienced sales team members on complex deal strategy, multi-stakeholder navigation, and executive engagement Partner with assigned account team members who maintain day-to-day relationships, providing strategic direction while developing their capabilities Collaborate with Sales Leadership to build playbooks and best practices for pursuing large AI/ML infrastructure programs Education & Experience Bachelor's degree in Engineering (Electrical, Mechanical, or related) required; MBA or advanced technical degree preferred 10+ years of progressive experience in strategic account management, business development, or program leadership in semiconductor, electronic hardware, test & measurement, data center infrastructure, or related technology sectors Track record of winning and managing multi-million-dollar programs with complex, multi-stakeholder customer organizations Strongly preferred: executive-level relationships at hyperscale cloud providers; experience in the AI/ML hardware ecosystem (GPU test/validation, liquid cooling, power distribution, rack-scale integration, or related infrastructure) International business experience preferred, especially in the Taiwan semiconductor ecosystem and/or SE Asian manufacturing Knowledge, Skills & Abilities Strategic & Analytical Thinking Ability to see patterns across complex data, customer behaviors, and market signals - and translate insights into actionable strategies and business cases Rigorous analytical skills: financial models, program economics, pricing structures, and competitive intelligence that inform decision-making Thinks several moves ahead - anticipating customer needs, competitive responses, and market evolution Organizational & Execution Leadership Natural ability to orchestrate multiple moving parts - people, timelines, resources, priorities - across complex programs and matrixed organizations Skilled at configuring cross-functional teams for maximum effectiveness, with the program management discipline to track interdependencies and keep engagements on schedule and budget Presence & Influence Commanding executive presence with confidence to lead negotiations, challenge the status quo, and drive decisions in ambiguous situations Willingness to take charge, confront difficult issues directly, and provide clear direction when the path forward is uncertain Exceptional communication skills - compelling narratives, proposals, and presentations for technical and executive audiences Industry & Technical Acumen Deep understanding of the AI/ML data center ecosystem: GPU architectures, training/inference infrastructure, thermal management, power delivery, rack integration, and test/validation Credible in technical discussions with customer engineering teams while maintaining a business-outcome focus; proficient with CRM platforms (Salesforce preferred) Compensation & Performance Structure This role does not carry a traditional sales quota. Compensation includes a competitive base salary plus bonus objectives tied to: Winning new strategic AI/ML customers and capturing large new programs with existing accounts Growth in strategic account revenue and program pipeline value Program execution milestones and customer satisfaction metrics Location & Travel Requirements Open to remote candidates in the United States, with a preference for candidates in the San Francisco Bay Area, California Travel expected up to 50%, including customer visits throughout the Bay Area, across the US, and periodic international travel to Taiwan and SE Asia Must possess a valid passport and ability to obtain required travel visas Physical Requirements These physical requirements must be performed with or without accommodation: Time split between office/home office, customer sites, and travel Ability to sit for extended periods; bend, reach, stoop, and twist as required Heavy computer use; occasional exposure to manufacturing or lab environments Ability to lift and carry up to 25 lbs This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Pay and Benefits This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned. Base pay is only one element of an employee's total compensation at Circuit Check. Employees (and their dependents in most plans) are covered by medical, dental, vision, basic life, short- and long-term disability and accidental death and dismemberment insurance. Employees are able to enroll in Circuit Check's 401k plan, in which the Company will match 50% of your contributions up to 6% with a maximum contribution. Paid time off includes vacation and sick time along with paid holidays. A summary of benefits can be provided by request via email to . Circuit Check, Inc. is proud to be an Equal Opportunity Employer. We do not discriminate based on identity, race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state, or local law. Because Circuit Check is a federal contractor, we participate in the E-Verify program in certain locations, as required by law . click apply for full job details
Market Data Analyst
S4 Market Data Chicago, Illinois
Job Description Job Description Summary: PLEASE NOTE - This is NOT a technical role for a Data Analyst, Data Scientist or someone with an IT background. Candidates MUST have experience in the Market Data realm and be able to administer Market Data contracts. Please read the description before you apply The Market Data Analyst at S4 Market Data will oversee client projects and be responsible for the overall service delivery of our managed services with respective clients. This position will manage market data service inquiries and projects from clients as well as manage a market data administrator within the projects to ensure administrative tasks are being completed in an accurate and timely manner. The ideal candidate will have market data vendor management and administrative experience; sourcing and negotiating contracts, managing procurement/sourcing requests throughout the spend life cycle, speaking with internal business units and stakeholders (legal, finance, IT, etc.) to procure goods/services for our clients. The candidate needs to be located in the US, this is a fully remote position. Responsibilities: Handle day-to-day demand management or vendor management and administrative inquiries from internal business units, including but not limited to; data/sourcing requests, contract negotiation, entitlement administration, exchange reporting, moves/adds/changes requests, inventory management, procurement/legal approval, expense allocation, invoices reconciliation, and spend reporting. Interact with the client's various internal stakeholders and business units; technology, legal, accounting/finance, human resources, and investment managers. Oversee the inventory management process of leavers/joiners, ensure current inventory is accurate and up-to-date. Oversee the reconciliation invoices and validation of monthly allocations/expenses. Conduct monthly/quarterly exchange reporting and ensure exchange policies and data compliance across the client's end-users and applications. Administer their datafeeds (EMRS, DACS, Etc.) Review spend and enact cost savings and avoidance initiatives. Provide respective business units with an overview for their costs; understand their products/services and respond to any inquires as needed. Maintain reports on costs and identify ways to consolidate spend. Conducts regular internal team meetings to report on client SLA's and to ensure all client service deliverables are being met and completed. Qualifications: Bachelor's degree in MIS, Business, or related degree and 3-5 years of relevant experience in financial services or market data. Relevant work experience in consulting is preferred. Experience working with Market Data vendors such as Bloomberg, FactSet, Exchanges (NYSE, ICE, etc.). Knowledge of FITS and MDSL inventory systems is preferred. Excellent communication and project management skills and experience in working closely with internal client business units and senior stakeholders. An entrepreneurial and self-regulating mind-set. Display a high level of time management skills to manage multiple and elaborate requests simultaneously. Have high energy and be a self-starter with the ability to work independently and as part of a team. Powered by JazzHR ADeypxNYkv
08/05/2026
Full time
Job Description Job Description Summary: PLEASE NOTE - This is NOT a technical role for a Data Analyst, Data Scientist or someone with an IT background. Candidates MUST have experience in the Market Data realm and be able to administer Market Data contracts. Please read the description before you apply The Market Data Analyst at S4 Market Data will oversee client projects and be responsible for the overall service delivery of our managed services with respective clients. This position will manage market data service inquiries and projects from clients as well as manage a market data administrator within the projects to ensure administrative tasks are being completed in an accurate and timely manner. The ideal candidate will have market data vendor management and administrative experience; sourcing and negotiating contracts, managing procurement/sourcing requests throughout the spend life cycle, speaking with internal business units and stakeholders (legal, finance, IT, etc.) to procure goods/services for our clients. The candidate needs to be located in the US, this is a fully remote position. Responsibilities: Handle day-to-day demand management or vendor management and administrative inquiries from internal business units, including but not limited to; data/sourcing requests, contract negotiation, entitlement administration, exchange reporting, moves/adds/changes requests, inventory management, procurement/legal approval, expense allocation, invoices reconciliation, and spend reporting. Interact with the client's various internal stakeholders and business units; technology, legal, accounting/finance, human resources, and investment managers. Oversee the inventory management process of leavers/joiners, ensure current inventory is accurate and up-to-date. Oversee the reconciliation invoices and validation of monthly allocations/expenses. Conduct monthly/quarterly exchange reporting and ensure exchange policies and data compliance across the client's end-users and applications. Administer their datafeeds (EMRS, DACS, Etc.) Review spend and enact cost savings and avoidance initiatives. Provide respective business units with an overview for their costs; understand their products/services and respond to any inquires as needed. Maintain reports on costs and identify ways to consolidate spend. Conducts regular internal team meetings to report on client SLA's and to ensure all client service deliverables are being met and completed. Qualifications: Bachelor's degree in MIS, Business, or related degree and 3-5 years of relevant experience in financial services or market data. Relevant work experience in consulting is preferred. Experience working with Market Data vendors such as Bloomberg, FactSet, Exchanges (NYSE, ICE, etc.). Knowledge of FITS and MDSL inventory systems is preferred. Excellent communication and project management skills and experience in working closely with internal client business units and senior stakeholders. An entrepreneurial and self-regulating mind-set. Display a high level of time management skills to manage multiple and elaborate requests simultaneously. Have high energy and be a self-starter with the ability to work independently and as part of a team. Powered by JazzHR ADeypxNYkv
Marketing Data Analyst
Slick City Franchise Group LLC Chesterfield, Missouri
Job Description Job Description Job Title : Marketing Data Analyst Compensation : Pay: $70,000 - $98,500 Job Type: Full Time / Exempt Reports to: Chief Marketing Officer Location: Remote (St. Louis/Nashville) Position Summary The Marketing Data Analyst is responsible for consolidating, analyzing, and interpreting marketing and sales data across multiple platforms, vendors, and locations to deliver actionable insights that support business growth. This role serves as the central resource for measuring marketing performance, connecting campaigns and programs to revenue outcomes, and providing reporting that enables data-driven decision-making. This role serves as the central hub for performance insights, connecting marketing efforts to real business outcomes at the location level. The Marketing Data Analyst works closely with internal marketing teams, external agencies, and operational leadership to ensure marketing performance is clearly measured and translated into informed decision-making. This position is ideal for a highly analytical, detail-oriented marketer who enjoys working with complex datasets, multiple vendors, and fast-growing brands, and who can turn messy data into confident strategic insight. Key Responsibilities 1. Executive Reporting & Location-Level Insights Develop and deliver recurring performance reports and dashboards highlighting marketing initiatives, campaigns, and promotions by location. Analyze results at both the corporate and individual location levels to identify insights, trends, opportunities, and risks. Translate complex data into clear insights and recommendations that support strategic marketing decisions. Build and maintain dashboards and recurring reports that combine marketing and sales data. 2. Data Aggregation & Analysis Compile, normalize, and analyze data from multiple sources, including GA4, point-of-sale systems, digital agency reporting, paid media platforms (Google, Meta, TikTok), and email/SMS marketing platforms. Implement and maintain tracking. Ensure data integrity across platforms, tagging systems, and attribution models. Develop processes to improve data visibility, reporting efficiency, and performance measurement. Build reporting frameworks that connect marketing performance with revenue and booking. 3. Program & Promotion Performance Analyze the effectiveness of marketing programs, promotions, and campaigns. Measure campaign impact across ticket sales, birthday parties, group events, memberships, and overall revenue performance. Provide post-campaign reporting and insights to help maximize the impact of future initiatives. 4. Vendor & Agency Management Work closely with multiple marketing agencies and vendors, each with their own reporting methodologies. Evaluate and interpret third-party reports, consolidating key insights into a unified view. Identify gaps, inconsistencies, or inefficiencies in vendor reporting and flag opportunities for improvement. Support ongoing agency coordination and performance optimization 5. Cross-Team Collaboration Partner with social, email/SMS, web, field marketing and operations teams to align data with marketing execution and provide performance insights. Assist with ad hoc analysis related to location performance, promotions, or leadership requests. Qualifications Education: Bachelor's degree in Marketing, Business Analytics, Data Analytics, Statistics, Business Administration or a related field, or an equivalent combination of education and experience. Experience: 3-6 years of experience in marketing analytics, business intelligence, performance marketing, or a related analytical role. Experience collecting, integrating, and analyzing data from multiple sources to support marketing and business decisions Experience building dashboards and data visualizations using Looker Studio, Power BI, Tableau, or similar business intelligence tools. Experience working with point-of-sale (POS) or transactional data; Roller experience is a plus. Experience supporting multi-location, franchise, retail, hospitality, family entertainment, or consumer-facing businesses. Experience connecting marketing performance metrics with revenue, bookings, customer acquisition, and retention data. Experience working with marketing agencies, digital vendors, or external analytics partners preferred. Demonstrated ability to identify trends, optimize campaign performance, and drive measurable business results through data-driven recommendations. Skills & Competencies: Strong proficiency in SQL or other database querying tools for extracting, validating, and analyzing marketing and transactional data. Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, advanced formulas, data modeling, and reporting. Proficiency with Google Analytics 4 (GA4), website analytics, paid media platforms (Google Ads, Meta, TikTok), and email/SMS marketing performance reporting. Strong analytical and critical-thinking skills with the ability to transform complex data into clear, actionable recommendations. Excellent organizational, project management, and attention-to-detail skills with the ability to manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills with the ability to present findings to cross-functional teams and executive leadership. Self-motivated with a continuous improvement mindset and the ability to work independently while collaborating effectively across departments. Core Competencies Business Intelligence - Translates complex marketing, operational, and financial data into actionable insights that support business decisions. Strategic Thinking - Connects marketing performance metrics to broader business objectives, identifying opportunities to improve revenue, guest acquisition, and retention. Analytical Problem Solving - Uses critical thinking and data-driven methodologies to identify trends, diagnose issues, and recommend effective solutions. Business Acumen - Understands how marketing initiatives influence guest behavior, operational performance, and overall business results. Continuous Improvement - Evaluates reporting processes, measurement strategies, and analytics tools to improve efficiency and business insight. Attention to Detail - Maintains a high level of accuracy while managing large datasets, validating information, and ensuring reporting integrity. Ownership & Accountability - Takes responsibility for data accuracy, reporting quality, and delivering timely insights that support organizational success. Data Storytelling - Presents complex findings in a clear, concise, and compelling manner tailored to diverse audiences, including senior leadership. Physical Requirements Ability to sit for extended periods while working at a computer. Must be able to lift and move up to 25 lbs. (marketing materials or equipment). Frequent use of standard office equipment, including computer and telephone. Ability to travel up to 10-15% as business needs require. Work Schedule This is a full-time, exempt position with a standard Monday through Friday schedule. Flexibility is required to support business priorities, reporting deadlines, marketing initiatives, campaign launches, special events and other operational needs as necessary. Benefits 401(k) with company match Health, dental, and vision insurance Paid time off and holiday pay Professional development opportunities Flexible schedule to support work-life balance FREE park admission, plus discounts on food and retail. Opportunities to grow with Slick City through training and career advancement. About Slick City Action Park Slick City Action Park is the world's first and only indoor slide and action sports park designed for all ages. We're redefining family entertainment by combining massive slides, sport courts, and thrilling attractions into one high-energy destination. With locations expanding nationwide, Slick City is built on innovation, inclusivity, and creating safe, adrenaline-filled fun for every guest.
08/05/2026
Full time
Job Description Job Description Job Title : Marketing Data Analyst Compensation : Pay: $70,000 - $98,500 Job Type: Full Time / Exempt Reports to: Chief Marketing Officer Location: Remote (St. Louis/Nashville) Position Summary The Marketing Data Analyst is responsible for consolidating, analyzing, and interpreting marketing and sales data across multiple platforms, vendors, and locations to deliver actionable insights that support business growth. This role serves as the central resource for measuring marketing performance, connecting campaigns and programs to revenue outcomes, and providing reporting that enables data-driven decision-making. This role serves as the central hub for performance insights, connecting marketing efforts to real business outcomes at the location level. The Marketing Data Analyst works closely with internal marketing teams, external agencies, and operational leadership to ensure marketing performance is clearly measured and translated into informed decision-making. This position is ideal for a highly analytical, detail-oriented marketer who enjoys working with complex datasets, multiple vendors, and fast-growing brands, and who can turn messy data into confident strategic insight. Key Responsibilities 1. Executive Reporting & Location-Level Insights Develop and deliver recurring performance reports and dashboards highlighting marketing initiatives, campaigns, and promotions by location. Analyze results at both the corporate and individual location levels to identify insights, trends, opportunities, and risks. Translate complex data into clear insights and recommendations that support strategic marketing decisions. Build and maintain dashboards and recurring reports that combine marketing and sales data. 2. Data Aggregation & Analysis Compile, normalize, and analyze data from multiple sources, including GA4, point-of-sale systems, digital agency reporting, paid media platforms (Google, Meta, TikTok), and email/SMS marketing platforms. Implement and maintain tracking. Ensure data integrity across platforms, tagging systems, and attribution models. Develop processes to improve data visibility, reporting efficiency, and performance measurement. Build reporting frameworks that connect marketing performance with revenue and booking. 3. Program & Promotion Performance Analyze the effectiveness of marketing programs, promotions, and campaigns. Measure campaign impact across ticket sales, birthday parties, group events, memberships, and overall revenue performance. Provide post-campaign reporting and insights to help maximize the impact of future initiatives. 4. Vendor & Agency Management Work closely with multiple marketing agencies and vendors, each with their own reporting methodologies. Evaluate and interpret third-party reports, consolidating key insights into a unified view. Identify gaps, inconsistencies, or inefficiencies in vendor reporting and flag opportunities for improvement. Support ongoing agency coordination and performance optimization 5. Cross-Team Collaboration Partner with social, email/SMS, web, field marketing and operations teams to align data with marketing execution and provide performance insights. Assist with ad hoc analysis related to location performance, promotions, or leadership requests. Qualifications Education: Bachelor's degree in Marketing, Business Analytics, Data Analytics, Statistics, Business Administration or a related field, or an equivalent combination of education and experience. Experience: 3-6 years of experience in marketing analytics, business intelligence, performance marketing, or a related analytical role. Experience collecting, integrating, and analyzing data from multiple sources to support marketing and business decisions Experience building dashboards and data visualizations using Looker Studio, Power BI, Tableau, or similar business intelligence tools. Experience working with point-of-sale (POS) or transactional data; Roller experience is a plus. Experience supporting multi-location, franchise, retail, hospitality, family entertainment, or consumer-facing businesses. Experience connecting marketing performance metrics with revenue, bookings, customer acquisition, and retention data. Experience working with marketing agencies, digital vendors, or external analytics partners preferred. Demonstrated ability to identify trends, optimize campaign performance, and drive measurable business results through data-driven recommendations. Skills & Competencies: Strong proficiency in SQL or other database querying tools for extracting, validating, and analyzing marketing and transactional data. Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, advanced formulas, data modeling, and reporting. Proficiency with Google Analytics 4 (GA4), website analytics, paid media platforms (Google Ads, Meta, TikTok), and email/SMS marketing performance reporting. Strong analytical and critical-thinking skills with the ability to transform complex data into clear, actionable recommendations. Excellent organizational, project management, and attention-to-detail skills with the ability to manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills with the ability to present findings to cross-functional teams and executive leadership. Self-motivated with a continuous improvement mindset and the ability to work independently while collaborating effectively across departments. Core Competencies Business Intelligence - Translates complex marketing, operational, and financial data into actionable insights that support business decisions. Strategic Thinking - Connects marketing performance metrics to broader business objectives, identifying opportunities to improve revenue, guest acquisition, and retention. Analytical Problem Solving - Uses critical thinking and data-driven methodologies to identify trends, diagnose issues, and recommend effective solutions. Business Acumen - Understands how marketing initiatives influence guest behavior, operational performance, and overall business results. Continuous Improvement - Evaluates reporting processes, measurement strategies, and analytics tools to improve efficiency and business insight. Attention to Detail - Maintains a high level of accuracy while managing large datasets, validating information, and ensuring reporting integrity. Ownership & Accountability - Takes responsibility for data accuracy, reporting quality, and delivering timely insights that support organizational success. Data Storytelling - Presents complex findings in a clear, concise, and compelling manner tailored to diverse audiences, including senior leadership. Physical Requirements Ability to sit for extended periods while working at a computer. Must be able to lift and move up to 25 lbs. (marketing materials or equipment). Frequent use of standard office equipment, including computer and telephone. Ability to travel up to 10-15% as business needs require. Work Schedule This is a full-time, exempt position with a standard Monday through Friday schedule. Flexibility is required to support business priorities, reporting deadlines, marketing initiatives, campaign launches, special events and other operational needs as necessary. Benefits 401(k) with company match Health, dental, and vision insurance Paid time off and holiday pay Professional development opportunities Flexible schedule to support work-life balance FREE park admission, plus discounts on food and retail. Opportunities to grow with Slick City through training and career advancement. About Slick City Action Park Slick City Action Park is the world's first and only indoor slide and action sports park designed for all ages. We're redefining family entertainment by combining massive slides, sport courts, and thrilling attractions into one high-energy destination. With locations expanding nationwide, Slick City is built on innovation, inclusivity, and creating safe, adrenaline-filled fun for every guest.
Senior WEM AQM Prompt Engineer
Five9 San Francisco, California
Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms. Our AI-powered Automated Quality Management (AQM) product is transforming how enterprises measure, evaluate, and improve agent and interaction quality at scale. As we build out our dedicated AQM Prompt Engineering capability within Specialized Services, we are hiring a Senior WEM AQM Prompt Engineer to lead and shape this practice. This senior role goes beyond hands-on prompt design. You will be the technical authority for Five9 AQM prompt engineering - setting standards, building reusable assets, mentoring the Prompt Engineer team, and acting as the go-to expert for complex customer escalations and pre-sales engagements. If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys - and you have developed serious prompt engineering skills alongside that domain expertise - this role was designed for you. Why Your Speech Analytics Background is the Foundation for This Role Building effective AQM prompts follows the same disciplined, iterative methodology that defines expert-level Speech Analytics category design: Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call samplesIteratively tune keyword / phrase setsIteratively refine prompt wording & logicTest against live call trafficTest prompt outputs against real callsValidate recall & precision metricsValidate pass / fail accuracy metricsDocument & hand off to QA teamDocument prompts for QA workflow At the senior level, this role adds a leadership and practice-building dimension: you will set the standards the rest of the Prompt Engineering team follows and serve as the technical authority across the most complex customer engagements. Key Responsibilities - Practice Leadership • Serve as the technical lead and subject matter authority for Five9 AQM Prompt Engineering within Specialized Services. • Define and own the prompt engineering methodology, standards, quality gates, and best practice documentation for the team. • Build and maintain a curated, reusable prompt library of validated evaluation templates spanning key verticals and QM use cases. • Mentor and technically guide the WEM AQM Prompt Engineer team (x3), conducting prompt reviews and providing structured feedback. • Drive continuous improvement of the team's prompt design process based on performance data, customer outcomes, and LLM platform developments. Key Responsibilities - Customer Delivery • Lead prompt engineering on the most complex and high-value AQM customer engagements, from initial scoping through production deployment. • Act as the senior escalation point for prompt performance issues, failure analysis, and remediation on live customer deployments. • Partner with customers at senior stakeholder level to translate QM strategy and compliance requirements into precise, measurable AQM evaluation criteria. • Design and execute prompt validation frameworks - including representative call sampling, precision/recall analysis, and A/B prompt testing - to ensure accuracy before production release. Key Responsibilities - Product & Pre-Sales Collaboration • Serve as the Prompt Engineering SME in pre-sales engagements, demonstrating Five9 AQM capabilities and advising prospective customers on prompt-driven evaluation design. • Provide structured product feedback to the Five9 AQM product team based on field experience, identifying gaps, limitations, and enhancement opportunities. • Develop and deliver internal training and enablement for consultants and implementation staff on AQM prompt engineering techniques. • Represent the Prompt Engineering practice in cross-functional forums and contribute to go-to-market materials, customer case studies, and thought leadership content. Key Requirements • Minimum 5 years' hands-on experience as a Speech Analytics Lead, Senior QM Analyst, or WEM Consultant with deep expertise in category/topic design, program governance, and optimization in Verint (Categories/Category Sets), NICE CXne (Category Sets), Genesys (Topics), or equivalent - at a seniority level sufficient to have owned or led an analytics program. • Formal prompt engineering qualification or a verifiable, substantive portfolio of production-grade prompt design work, including evidence of iterative refinement, performance measurement, and documentation. • Demonstrable understanding of LLM behavior - including how prompt structure, instruction framing, persona assignment, chain-of-thought, and few-shot examples affect model outputs. • Strong background in Quality Management design: experience building evaluation frameworks, scorecard design, calibration processes, and QM governance. • Experience leading or mentoring technical team members in a delivery or consulting environment. • Proven track record of translating complex business requirements into structured, testable, and scalable technical solutions. • Excellent written and verbal communication skills; comfortable presenting to senior client stakeholders and internal leadership. • BA/BS or equivalent experience; advanced degree in a relevant discipline is advantageous. Preferred Qualifications • Formal prompt engineering certification: DeepLearning.AI Prompt Engineering for Developers, Anthropic Prompt Engineering, OpenAI Prompt Engineering, DAIR.AI Prompt Engineering Guide, or equivalent industry-recognized program. • Direct experience with one or more leading LLM platforms at an advanced level (OpenAI GPT-4+, Anthropic Claude, Google Gemini, Meta Llama, or similar), including API usage, system prompt design, and evaluation harness development. • Prior hands-on experience with Five9 AQM or another AI-native QM solution (e.g., NICE Enlighten QM, Genesys Cloud AI Quality, Medallia, Qualtrics). • Experience contributing to or owning a Speech Analytics or QM center of excellence - including methodology documentation, internal training, and cross-client best practice standardization. • Familiarity with prompt evaluation frameworks (e.g., LLM-as-judge, human-in-the-loop evaluation pipelines, or equivalent). • Exposure to NLP concepts - tokenization, embeddings, semantic similarity - sufficient to reason about why a prompt succeeds or fails. • Experience with JSON, Python scripting, or no-code automation tools as applied to prompt testing and workflow automation. • Background in contact center compliance-driven QM (financial services, healthcare, utilities) where regulatory accuracy requirements add additional complexity to evaluation design. Key Competencies • Technical Authority - recognized internally and externally as the go-to expert on LLM prompt design for contact Centre quality evaluation. • Analytical Rigor - applies statistical thinking and structured measurement to validate and continuously improve prompt performance. • Linguistic Mastery - exceptional command of written instruction; understands how nuance, framing, and ambiguity in prompt language directly influence AI outputs. • Leadership & Coaching - ability to elevate the capability of others through structured mentoring, peer review, and knowledge transfer. • Strategic Customer Engagement - trusted advisor to senior client stakeholders on the use of AI in quality management. • Innovation Orientation - proactively monitors the LLM landscape and identifies opportunities to improve Five9 AQM prompt design practices. • Operational Excellence - drives the team toward repeatable, scalable processes without sacrificing quality or creativity. About Five9 WEM Specialized Services The Specialized Services team within Five9 Professional Services delivers expert-led implementation, optimization, and advisory engagements across the Five9 WEM portfolio. Our AQM Prompt Engineering practice is a newly established Centre of excellence, designed to ensure that customers realize the full potential of Five9's AI-powered quality management capabilities. As the founding senior hire into this practice, the Senior WEM AQM Prompt Engineer will have a rare opportunity to define how prompt engineering is done at Five9 - and to build something genuinely new. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally . click apply for full job details
08/05/2026
Full time
Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms. Our AI-powered Automated Quality Management (AQM) product is transforming how enterprises measure, evaluate, and improve agent and interaction quality at scale. As we build out our dedicated AQM Prompt Engineering capability within Specialized Services, we are hiring a Senior WEM AQM Prompt Engineer to lead and shape this practice. This senior role goes beyond hands-on prompt design. You will be the technical authority for Five9 AQM prompt engineering - setting standards, building reusable assets, mentoring the Prompt Engineer team, and acting as the go-to expert for complex customer escalations and pre-sales engagements. If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys - and you have developed serious prompt engineering skills alongside that domain expertise - this role was designed for you. Why Your Speech Analytics Background is the Foundation for This Role Building effective AQM prompts follows the same disciplined, iterative methodology that defines expert-level Speech Analytics category design: Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call samplesIteratively tune keyword / phrase setsIteratively refine prompt wording & logicTest against live call trafficTest prompt outputs against real callsValidate recall & precision metricsValidate pass / fail accuracy metricsDocument & hand off to QA teamDocument prompts for QA workflow At the senior level, this role adds a leadership and practice-building dimension: you will set the standards the rest of the Prompt Engineering team follows and serve as the technical authority across the most complex customer engagements. Key Responsibilities - Practice Leadership • Serve as the technical lead and subject matter authority for Five9 AQM Prompt Engineering within Specialized Services. • Define and own the prompt engineering methodology, standards, quality gates, and best practice documentation for the team. • Build and maintain a curated, reusable prompt library of validated evaluation templates spanning key verticals and QM use cases. • Mentor and technically guide the WEM AQM Prompt Engineer team (x3), conducting prompt reviews and providing structured feedback. • Drive continuous improvement of the team's prompt design process based on performance data, customer outcomes, and LLM platform developments. Key Responsibilities - Customer Delivery • Lead prompt engineering on the most complex and high-value AQM customer engagements, from initial scoping through production deployment. • Act as the senior escalation point for prompt performance issues, failure analysis, and remediation on live customer deployments. • Partner with customers at senior stakeholder level to translate QM strategy and compliance requirements into precise, measurable AQM evaluation criteria. • Design and execute prompt validation frameworks - including representative call sampling, precision/recall analysis, and A/B prompt testing - to ensure accuracy before production release. Key Responsibilities - Product & Pre-Sales Collaboration • Serve as the Prompt Engineering SME in pre-sales engagements, demonstrating Five9 AQM capabilities and advising prospective customers on prompt-driven evaluation design. • Provide structured product feedback to the Five9 AQM product team based on field experience, identifying gaps, limitations, and enhancement opportunities. • Develop and deliver internal training and enablement for consultants and implementation staff on AQM prompt engineering techniques. • Represent the Prompt Engineering practice in cross-functional forums and contribute to go-to-market materials, customer case studies, and thought leadership content. Key Requirements • Minimum 5 years' hands-on experience as a Speech Analytics Lead, Senior QM Analyst, or WEM Consultant with deep expertise in category/topic design, program governance, and optimization in Verint (Categories/Category Sets), NICE CXne (Category Sets), Genesys (Topics), or equivalent - at a seniority level sufficient to have owned or led an analytics program. • Formal prompt engineering qualification or a verifiable, substantive portfolio of production-grade prompt design work, including evidence of iterative refinement, performance measurement, and documentation. • Demonstrable understanding of LLM behavior - including how prompt structure, instruction framing, persona assignment, chain-of-thought, and few-shot examples affect model outputs. • Strong background in Quality Management design: experience building evaluation frameworks, scorecard design, calibration processes, and QM governance. • Experience leading or mentoring technical team members in a delivery or consulting environment. • Proven track record of translating complex business requirements into structured, testable, and scalable technical solutions. • Excellent written and verbal communication skills; comfortable presenting to senior client stakeholders and internal leadership. • BA/BS or equivalent experience; advanced degree in a relevant discipline is advantageous. Preferred Qualifications • Formal prompt engineering certification: DeepLearning.AI Prompt Engineering for Developers, Anthropic Prompt Engineering, OpenAI Prompt Engineering, DAIR.AI Prompt Engineering Guide, or equivalent industry-recognized program. • Direct experience with one or more leading LLM platforms at an advanced level (OpenAI GPT-4+, Anthropic Claude, Google Gemini, Meta Llama, or similar), including API usage, system prompt design, and evaluation harness development. • Prior hands-on experience with Five9 AQM or another AI-native QM solution (e.g., NICE Enlighten QM, Genesys Cloud AI Quality, Medallia, Qualtrics). • Experience contributing to or owning a Speech Analytics or QM center of excellence - including methodology documentation, internal training, and cross-client best practice standardization. • Familiarity with prompt evaluation frameworks (e.g., LLM-as-judge, human-in-the-loop evaluation pipelines, or equivalent). • Exposure to NLP concepts - tokenization, embeddings, semantic similarity - sufficient to reason about why a prompt succeeds or fails. • Experience with JSON, Python scripting, or no-code automation tools as applied to prompt testing and workflow automation. • Background in contact center compliance-driven QM (financial services, healthcare, utilities) where regulatory accuracy requirements add additional complexity to evaluation design. Key Competencies • Technical Authority - recognized internally and externally as the go-to expert on LLM prompt design for contact Centre quality evaluation. • Analytical Rigor - applies statistical thinking and structured measurement to validate and continuously improve prompt performance. • Linguistic Mastery - exceptional command of written instruction; understands how nuance, framing, and ambiguity in prompt language directly influence AI outputs. • Leadership & Coaching - ability to elevate the capability of others through structured mentoring, peer review, and knowledge transfer. • Strategic Customer Engagement - trusted advisor to senior client stakeholders on the use of AI in quality management. • Innovation Orientation - proactively monitors the LLM landscape and identifies opportunities to improve Five9 AQM prompt design practices. • Operational Excellence - drives the team toward repeatable, scalable processes without sacrificing quality or creativity. About Five9 WEM Specialized Services The Specialized Services team within Five9 Professional Services delivers expert-led implementation, optimization, and advisory engagements across the Five9 WEM portfolio. Our AQM Prompt Engineering practice is a newly established Centre of excellence, designed to ensure that customers realize the full potential of Five9's AI-powered quality management capabilities. As the founding senior hire into this practice, the Senior WEM AQM Prompt Engineer will have a rare opportunity to define how prompt engineering is done at Five9 - and to build something genuinely new. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally . click apply for full job details
Senior WEM AQM Prompt Engineer
Five9 San Ramon, California
Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms. Our AI-powered Automated Quality Management (AQM) product is transforming how enterprises measure, evaluate, and improve agent and interaction quality at scale. As we build out our dedicated AQM Prompt Engineering capability within Specialized Services, we are hiring a Senior WEM AQM Prompt Engineer to lead and shape this practice. This senior role goes beyond hands-on prompt design. You will be the technical authority for Five9 AQM prompt engineering - setting standards, building reusable assets, mentoring the Prompt Engineer team, and acting as the go-to expert for complex customer escalations and pre-sales engagements. If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys - and you have developed serious prompt engineering skills alongside that domain expertise - this role was designed for you. Why Your Speech Analytics Background is the Foundation for This Role Building effective AQM prompts follows the same disciplined, iterative methodology that defines expert-level Speech Analytics category design: Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call samplesIteratively tune keyword / phrase setsIteratively refine prompt wording & logicTest against live call trafficTest prompt outputs against real callsValidate recall & precision metricsValidate pass / fail accuracy metricsDocument & hand off to QA teamDocument prompts for QA workflow At the senior level, this role adds a leadership and practice-building dimension: you will set the standards the rest of the Prompt Engineering team follows and serve as the technical authority across the most complex customer engagements. Key Responsibilities - Practice Leadership • Serve as the technical lead and subject matter authority for Five9 AQM Prompt Engineering within Specialized Services. • Define and own the prompt engineering methodology, standards, quality gates, and best practice documentation for the team. • Build and maintain a curated, reusable prompt library of validated evaluation templates spanning key verticals and QM use cases. • Mentor and technically guide the WEM AQM Prompt Engineer team (x3), conducting prompt reviews and providing structured feedback. • Drive continuous improvement of the team's prompt design process based on performance data, customer outcomes, and LLM platform developments. Key Responsibilities - Customer Delivery • Lead prompt engineering on the most complex and high-value AQM customer engagements, from initial scoping through production deployment. • Act as the senior escalation point for prompt performance issues, failure analysis, and remediation on live customer deployments. • Partner with customers at senior stakeholder level to translate QM strategy and compliance requirements into precise, measurable AQM evaluation criteria. • Design and execute prompt validation frameworks - including representative call sampling, precision/recall analysis, and A/B prompt testing - to ensure accuracy before production release. Key Responsibilities - Product & Pre-Sales Collaboration • Serve as the Prompt Engineering SME in pre-sales engagements, demonstrating Five9 AQM capabilities and advising prospective customers on prompt-driven evaluation design. • Provide structured product feedback to the Five9 AQM product team based on field experience, identifying gaps, limitations, and enhancement opportunities. • Develop and deliver internal training and enablement for consultants and implementation staff on AQM prompt engineering techniques. • Represent the Prompt Engineering practice in cross-functional forums and contribute to go-to-market materials, customer case studies, and thought leadership content. Key Requirements • Minimum 5 years' hands-on experience as a Speech Analytics Lead, Senior QM Analyst, or WEM Consultant with deep expertise in category/topic design, program governance, and optimization in Verint (Categories/Category Sets), NICE CXne (Category Sets), Genesys (Topics), or equivalent - at a seniority level sufficient to have owned or led an analytics program. • Formal prompt engineering qualification or a verifiable, substantive portfolio of production-grade prompt design work, including evidence of iterative refinement, performance measurement, and documentation. • Demonstrable understanding of LLM behavior - including how prompt structure, instruction framing, persona assignment, chain-of-thought, and few-shot examples affect model outputs. • Strong background in Quality Management design: experience building evaluation frameworks, scorecard design, calibration processes, and QM governance. • Experience leading or mentoring technical team members in a delivery or consulting environment. • Proven track record of translating complex business requirements into structured, testable, and scalable technical solutions. • Excellent written and verbal communication skills; comfortable presenting to senior client stakeholders and internal leadership. • BA/BS or equivalent experience; advanced degree in a relevant discipline is advantageous. Preferred Qualifications • Formal prompt engineering certification: DeepLearning.AI Prompt Engineering for Developers, Anthropic Prompt Engineering, OpenAI Prompt Engineering, DAIR.AI Prompt Engineering Guide, or equivalent industry-recognized program. • Direct experience with one or more leading LLM platforms at an advanced level (OpenAI GPT-4+, Anthropic Claude, Google Gemini, Meta Llama, or similar), including API usage, system prompt design, and evaluation harness development. • Prior hands-on experience with Five9 AQM or another AI-native QM solution (e.g., NICE Enlighten QM, Genesys Cloud AI Quality, Medallia, Qualtrics). • Experience contributing to or owning a Speech Analytics or QM center of excellence - including methodology documentation, internal training, and cross-client best practice standardization. • Familiarity with prompt evaluation frameworks (e.g., LLM-as-judge, human-in-the-loop evaluation pipelines, or equivalent). • Exposure to NLP concepts - tokenization, embeddings, semantic similarity - sufficient to reason about why a prompt succeeds or fails. • Experience with JSON, Python scripting, or no-code automation tools as applied to prompt testing and workflow automation. • Background in contact center compliance-driven QM (financial services, healthcare, utilities) where regulatory accuracy requirements add additional complexity to evaluation design. Key Competencies • Technical Authority - recognized internally and externally as the go-to expert on LLM prompt design for contact Centre quality evaluation. • Analytical Rigor - applies statistical thinking and structured measurement to validate and continuously improve prompt performance. • Linguistic Mastery - exceptional command of written instruction; understands how nuance, framing, and ambiguity in prompt language directly influence AI outputs. • Leadership & Coaching - ability to elevate the capability of others through structured mentoring, peer review, and knowledge transfer. • Strategic Customer Engagement - trusted advisor to senior client stakeholders on the use of AI in quality management. • Innovation Orientation - proactively monitors the LLM landscape and identifies opportunities to improve Five9 AQM prompt design practices. • Operational Excellence - drives the team toward repeatable, scalable processes without sacrificing quality or creativity. About Five9 WEM Specialized Services The Specialized Services team within Five9 Professional Services delivers expert-led implementation, optimization, and advisory engagements across the Five9 WEM portfolio. Our AQM Prompt Engineering practice is a newly established Centre of excellence, designed to ensure that customers realize the full potential of Five9's AI-powered quality management capabilities. As the founding senior hire into this practice, the Senior WEM AQM Prompt Engineer will have a rare opportunity to define how prompt engineering is done at Five9 - and to build something genuinely new. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally . click apply for full job details
08/05/2026
Full time
Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms. Our AI-powered Automated Quality Management (AQM) product is transforming how enterprises measure, evaluate, and improve agent and interaction quality at scale. As we build out our dedicated AQM Prompt Engineering capability within Specialized Services, we are hiring a Senior WEM AQM Prompt Engineer to lead and shape this practice. This senior role goes beyond hands-on prompt design. You will be the technical authority for Five9 AQM prompt engineering - setting standards, building reusable assets, mentoring the Prompt Engineer team, and acting as the go-to expert for complex customer escalations and pre-sales engagements. If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys - and you have developed serious prompt engineering skills alongside that domain expertise - this role was designed for you. Why Your Speech Analytics Background is the Foundation for This Role Building effective AQM prompts follows the same disciplined, iterative methodology that defines expert-level Speech Analytics category design: Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call samplesIteratively tune keyword / phrase setsIteratively refine prompt wording & logicTest against live call trafficTest prompt outputs against real callsValidate recall & precision metricsValidate pass / fail accuracy metricsDocument & hand off to QA teamDocument prompts for QA workflow At the senior level, this role adds a leadership and practice-building dimension: you will set the standards the rest of the Prompt Engineering team follows and serve as the technical authority across the most complex customer engagements. Key Responsibilities - Practice Leadership • Serve as the technical lead and subject matter authority for Five9 AQM Prompt Engineering within Specialized Services. • Define and own the prompt engineering methodology, standards, quality gates, and best practice documentation for the team. • Build and maintain a curated, reusable prompt library of validated evaluation templates spanning key verticals and QM use cases. • Mentor and technically guide the WEM AQM Prompt Engineer team (x3), conducting prompt reviews and providing structured feedback. • Drive continuous improvement of the team's prompt design process based on performance data, customer outcomes, and LLM platform developments. Key Responsibilities - Customer Delivery • Lead prompt engineering on the most complex and high-value AQM customer engagements, from initial scoping through production deployment. • Act as the senior escalation point for prompt performance issues, failure analysis, and remediation on live customer deployments. • Partner with customers at senior stakeholder level to translate QM strategy and compliance requirements into precise, measurable AQM evaluation criteria. • Design and execute prompt validation frameworks - including representative call sampling, precision/recall analysis, and A/B prompt testing - to ensure accuracy before production release. Key Responsibilities - Product & Pre-Sales Collaboration • Serve as the Prompt Engineering SME in pre-sales engagements, demonstrating Five9 AQM capabilities and advising prospective customers on prompt-driven evaluation design. • Provide structured product feedback to the Five9 AQM product team based on field experience, identifying gaps, limitations, and enhancement opportunities. • Develop and deliver internal training and enablement for consultants and implementation staff on AQM prompt engineering techniques. • Represent the Prompt Engineering practice in cross-functional forums and contribute to go-to-market materials, customer case studies, and thought leadership content. Key Requirements • Minimum 5 years' hands-on experience as a Speech Analytics Lead, Senior QM Analyst, or WEM Consultant with deep expertise in category/topic design, program governance, and optimization in Verint (Categories/Category Sets), NICE CXne (Category Sets), Genesys (Topics), or equivalent - at a seniority level sufficient to have owned or led an analytics program. • Formal prompt engineering qualification or a verifiable, substantive portfolio of production-grade prompt design work, including evidence of iterative refinement, performance measurement, and documentation. • Demonstrable understanding of LLM behavior - including how prompt structure, instruction framing, persona assignment, chain-of-thought, and few-shot examples affect model outputs. • Strong background in Quality Management design: experience building evaluation frameworks, scorecard design, calibration processes, and QM governance. • Experience leading or mentoring technical team members in a delivery or consulting environment. • Proven track record of translating complex business requirements into structured, testable, and scalable technical solutions. • Excellent written and verbal communication skills; comfortable presenting to senior client stakeholders and internal leadership. • BA/BS or equivalent experience; advanced degree in a relevant discipline is advantageous. Preferred Qualifications • Formal prompt engineering certification: DeepLearning.AI Prompt Engineering for Developers, Anthropic Prompt Engineering, OpenAI Prompt Engineering, DAIR.AI Prompt Engineering Guide, or equivalent industry-recognized program. • Direct experience with one or more leading LLM platforms at an advanced level (OpenAI GPT-4+, Anthropic Claude, Google Gemini, Meta Llama, or similar), including API usage, system prompt design, and evaluation harness development. • Prior hands-on experience with Five9 AQM or another AI-native QM solution (e.g., NICE Enlighten QM, Genesys Cloud AI Quality, Medallia, Qualtrics). • Experience contributing to or owning a Speech Analytics or QM center of excellence - including methodology documentation, internal training, and cross-client best practice standardization. • Familiarity with prompt evaluation frameworks (e.g., LLM-as-judge, human-in-the-loop evaluation pipelines, or equivalent). • Exposure to NLP concepts - tokenization, embeddings, semantic similarity - sufficient to reason about why a prompt succeeds or fails. • Experience with JSON, Python scripting, or no-code automation tools as applied to prompt testing and workflow automation. • Background in contact center compliance-driven QM (financial services, healthcare, utilities) where regulatory accuracy requirements add additional complexity to evaluation design. Key Competencies • Technical Authority - recognized internally and externally as the go-to expert on LLM prompt design for contact Centre quality evaluation. • Analytical Rigor - applies statistical thinking and structured measurement to validate and continuously improve prompt performance. • Linguistic Mastery - exceptional command of written instruction; understands how nuance, framing, and ambiguity in prompt language directly influence AI outputs. • Leadership & Coaching - ability to elevate the capability of others through structured mentoring, peer review, and knowledge transfer. • Strategic Customer Engagement - trusted advisor to senior client stakeholders on the use of AI in quality management. • Innovation Orientation - proactively monitors the LLM landscape and identifies opportunities to improve Five9 AQM prompt design practices. • Operational Excellence - drives the team toward repeatable, scalable processes without sacrificing quality or creativity. About Five9 WEM Specialized Services The Specialized Services team within Five9 Professional Services delivers expert-led implementation, optimization, and advisory engagements across the Five9 WEM portfolio. Our AQM Prompt Engineering practice is a newly established Centre of excellence, designed to ensure that customers realize the full potential of Five9's AI-powered quality management capabilities. As the founding senior hire into this practice, the Senior WEM AQM Prompt Engineer will have a rare opportunity to define how prompt engineering is done at Five9 - and to build something genuinely new. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally . click apply for full job details
Market Data Analyst
S4 Market Data Jersey City, New Jersey
Job Description Job Description Summary: PLEASE NOTE - This is NOT a technical role for a Data Analyst, Data Scientist or someone with an IT background. Candidates MUST have experience in the Market Data realm and be able to administer Market Data contracts. Please read the description before you apply The Market Data Analyst at S4 Market Data will oversee client projects and be responsible for the overall service delivery of our managed services with respective clients. This position will manage market data service inquiries and projects from clients as well as manage a market data administrator within the projects to ensure administrative tasks are being completed in an accurate and timely manner. The ideal candidate will have market data vendor management and administrative experience; sourcing and negotiating contracts, managing procurement/sourcing requests throughout the spend life cycle, speaking with internal business units and stakeholders (legal, finance, IT, etc.) to procure goods/services for our clients. The candidate needs to be located in the US, this is a fully remote position. Responsibilities: Handle day-to-day demand management or vendor management and administrative inquiries from internal business units, including but not limited to; data/sourcing requests, contract negotiation, entitlement administration, exchange reporting, moves/adds/changes requests, inventory management, procurement/legal approval, expense allocation, invoices reconciliation, and spend reporting. Interact with the client's various internal stakeholders and business units; technology, legal, accounting/finance, human resources, and investment managers. Oversee the inventory management process of leavers/joiners, ensure current inventory is accurate and up-to-date. Oversee the reconciliation invoices and validation of monthly allocations/expenses. Conduct monthly/quarterly exchange reporting and ensure exchange policies and data compliance across the client's end-users and applications. Administer their datafeeds (EMRS, DACS, Etc.) Review spend and enact cost savings and avoidance initiatives. Provide respective business units with an overview for their costs; understand their products/services and respond to any inquires as needed. Maintain reports on costs and identify ways to consolidate spend. Conducts regular internal team meetings to report on client SLA's and to ensure all client service deliverables are being met and completed. Qualifications: Bachelor's degree in MIS, Business, or related degree and 3-5 years of relevant experience in financial services or market data. Relevant work experience in consulting is preferred. Experience working with Market Data vendors such as Bloomberg, FactSet, Exchanges (NYSE, ICE, etc.). Knowledge of FITS and MDSL inventory systems is preferred. Excellent communication and project management skills and experience in working closely with internal client business units and senior stakeholders. An entrepreneurial and self-regulating mind-set. Display a high level of time management skills to manage multiple and elaborate requests simultaneously. Have high energy and be a self-starter with the ability to work independently and as part of a team. Powered by JazzHR CqzWdPMF1h
08/05/2026
Full time
Job Description Job Description Summary: PLEASE NOTE - This is NOT a technical role for a Data Analyst, Data Scientist or someone with an IT background. Candidates MUST have experience in the Market Data realm and be able to administer Market Data contracts. Please read the description before you apply The Market Data Analyst at S4 Market Data will oversee client projects and be responsible for the overall service delivery of our managed services with respective clients. This position will manage market data service inquiries and projects from clients as well as manage a market data administrator within the projects to ensure administrative tasks are being completed in an accurate and timely manner. The ideal candidate will have market data vendor management and administrative experience; sourcing and negotiating contracts, managing procurement/sourcing requests throughout the spend life cycle, speaking with internal business units and stakeholders (legal, finance, IT, etc.) to procure goods/services for our clients. The candidate needs to be located in the US, this is a fully remote position. Responsibilities: Handle day-to-day demand management or vendor management and administrative inquiries from internal business units, including but not limited to; data/sourcing requests, contract negotiation, entitlement administration, exchange reporting, moves/adds/changes requests, inventory management, procurement/legal approval, expense allocation, invoices reconciliation, and spend reporting. Interact with the client's various internal stakeholders and business units; technology, legal, accounting/finance, human resources, and investment managers. Oversee the inventory management process of leavers/joiners, ensure current inventory is accurate and up-to-date. Oversee the reconciliation invoices and validation of monthly allocations/expenses. Conduct monthly/quarterly exchange reporting and ensure exchange policies and data compliance across the client's end-users and applications. Administer their datafeeds (EMRS, DACS, Etc.) Review spend and enact cost savings and avoidance initiatives. Provide respective business units with an overview for their costs; understand their products/services and respond to any inquires as needed. Maintain reports on costs and identify ways to consolidate spend. Conducts regular internal team meetings to report on client SLA's and to ensure all client service deliverables are being met and completed. Qualifications: Bachelor's degree in MIS, Business, or related degree and 3-5 years of relevant experience in financial services or market data. Relevant work experience in consulting is preferred. Experience working with Market Data vendors such as Bloomberg, FactSet, Exchanges (NYSE, ICE, etc.). Knowledge of FITS and MDSL inventory systems is preferred. Excellent communication and project management skills and experience in working closely with internal client business units and senior stakeholders. An entrepreneurial and self-regulating mind-set. Display a high level of time management skills to manage multiple and elaborate requests simultaneously. Have high energy and be a self-starter with the ability to work independently and as part of a team. Powered by JazzHR CqzWdPMF1h
Cybersecurity Analyst II
JT4 LLC Edwards, California
JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. JOB SUMMARY - ESSENTIAL FUNCTIONS A Cybersecurity Analyst II performs a variety of cybersecurity tasks in monitoring information systems and securing the Information Technology (IT) infrastructure operational environment to include developing and updating system security plans (SSPs), developing plans of action and milestones (POA&Ms), managing and controlling changes to the systems, conducting audits, providing incident response, vulnerability assessments, and assessing the security impact of security and non-security-relevant changes. Work is at an intermediate level and involves managing deadlines and cybersecurity engineering support for members of development, sustainment, or operations and maintenance team. Employee will be responsible for the following functions/duties: Conduct research and reference reading in obtaining technical information Keep informed of currently approved standards, codes, and procedures applied to cybersecurity specialty Perform systems engineering activities in the areas of cybersecurity/Information Assurance (IA)/System Security Engineering (SSE), and security assessment and authorization (A&A) in accordance to NIST SP 800-53 Risk Management Framework (RMF) Apply risk management concepts to mitigate vulnerabilities in system security architectures Interface with the Information System Security Manager (ISSM), program managers, system stakeholders, and external contractors to coordinate cybersecurity requirements and architecture flow down from the system level to individual elements of the system Assist in preparation of reports, correspondence, or technical studies Perform other job-related duties, as required RANGE POSITION DESCRIPTION As a professional with JT4, the Cybersecurity Analyst II will be responsible for working with a motivated team to provide cybersecurity support to various DoW systems within the USAF's 412 TW at Edwards Air Force Base. The Cybersecurity Analyst II will be required to analyze, propose, and implement security controls and policies to mitigate cybersecurity threats and improve system resiliency. With the constant evolution of the cybersecurity field, the Cybersecurity Analyst II will be required to maintain knowledge of current DoW and industry standard policies, best practices, cybersecurity trends, threats, and vulnerabilities and apply this knowledge at every step of the System Development Life Cycle for each system assigned. The Cybersecurity Analyst II will be in constant communication with teammates, program managers, system administrators, and engineers- good communication skills and professionalism are a must. Only highly motivated, passionate cybersecurity professionals need apply. The Cybersecurity Analyst II will be required to: Demonstrate strong communication skills, analytical ability, good judgment, and the ability to work effectively with the customer and fellow cybersecurity professionals to ensure JT4 and our customers operate within DoW cybersecurity policies and procedures. Clarify DoW, branch of service, and JT4 policies, producing actionable requirements to be implemented by responsible Systems Engineers (SEs), System Administrators (SAs), Program Managers (PMs), and operators. Support the Risk Management Framework (RMF) Assessment and Authorization processes (Steps 0 through 4 and Step 6) throughout the various systems' cybersecurity lifecycles, including documentation of RMF System Security Plans (SSPs) and Plans of Action and Milestones (POA&Ms) in the DoW's Enterprise Mission Assurance Support System (eMASS). Document system design, configurations, operational procedures, compliance and non-compliance status, and existing risk mitigation techniques implemented so that the Security Control Assessor, Authorizing Official, and other members of cybersecurity leadership can make informed cybersecurity risk decisions. Notify the responsible System Administrators (SAs), Program Managers (PMs), Information System Security Officers (ISSOs), and Information System Security Managers (ISSMs) of any changes that might affect security posture as well as findings and mitigations that require implementation. Support Information Assurance/Cybersecurity (IA/CS) support activities including testing, mitigation, annual IA/CS compliance, sustainment, vulnerability and risk management, and systems engineering support. Work independently and with guidance from senior team members to provide cybersecurity engineering support to customers to ensure systems are engineered in accordance with (IAW) DoD Instruction (DoDI) 8510.01. Demonstrate basic understanding of adversary techniques, tactics, and procedures used to disrupt computer networks. Demonstrate proficiency in cybersecurity risk management in support of risk analysis techniques such as security impact analyses, cybersecurity tabletop exercises, risk management boards, and change control boards. Participate in discussion-based exercises and other forms of cybersecurity risk analysis, as required. REQUIREMENTS - EDUCATION, TECHNICAL, AND WORK EXPERIENCE A Bachelor's Degree in Computer/Information Technology/Information Assurance focused on cybersecurity, or equivalent academic/technical training/certification; three (3) or more years of experience in computer systems security, and/or related area of expertise; compliance or ability to become compliant to DoD 8570.01-M, IAT/Level II compliance; a Security+ certification or completion within designated timeframe; and one of the following certifications: CCNA Security, CySA+, GICSP, GSEC, CND or SSCP are required for this position. Additional desired qualifications include Certified Ethical Hacker or Certified Enterprise Risk Professional (CEH/ CERP). In addition, a Cybersecurity Analyst II must possess the following qualifications: Conceptual knowledge of RMF process, eMASS, ACAS, SCAP, STIG, Cyber Risk Assessments (CRAs), Cyber Table Top (CTT), or related process Robust conceptual and practical understanding of IT infrastructure designs, technologies, products, and services Experience supporting various system configurations such as standalone, local area networks (LANs), and wide area networks (WANs) Experience formulating and/or interpreting cyber threat analysis of adversary techniques, tactics, and procedures used to disrupt computer networks Excellent written and verbal communication skills, analytical ability, judgment, and the ability to work effectively with the customer and Cybersecurity Engineering Support Team Ability to plan, organize, and work under strict deadlines Experience with planning, designing, executing, and assessing discussion-based exercises Must possess a valid, state issued driver's license Must be able to obtain and maintain security clearance Must be a U.S. citizen. SALARY The expected salary range for this position is $99,855 to $116,386 annually. Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4, LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement OTHER RESPONSIBILITIES Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. WORKING CONDITIONS Work is performed in a typical office environment with no unusual hazards. Occasional lifting (up to 20 pounds), constant sitting and use of a computer terminal; constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for communication; and constant mental alertness are required. Routine travel to remote company work locations and work in field environment with occasional overnight assignment may be required. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of persons so classified. Tasking is in support of a Federal Government Contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee's ability to maintain employment. SCC: JCIS11, A1412TW
08/05/2026
Full time
JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. JOB SUMMARY - ESSENTIAL FUNCTIONS A Cybersecurity Analyst II performs a variety of cybersecurity tasks in monitoring information systems and securing the Information Technology (IT) infrastructure operational environment to include developing and updating system security plans (SSPs), developing plans of action and milestones (POA&Ms), managing and controlling changes to the systems, conducting audits, providing incident response, vulnerability assessments, and assessing the security impact of security and non-security-relevant changes. Work is at an intermediate level and involves managing deadlines and cybersecurity engineering support for members of development, sustainment, or operations and maintenance team. Employee will be responsible for the following functions/duties: Conduct research and reference reading in obtaining technical information Keep informed of currently approved standards, codes, and procedures applied to cybersecurity specialty Perform systems engineering activities in the areas of cybersecurity/Information Assurance (IA)/System Security Engineering (SSE), and security assessment and authorization (A&A) in accordance to NIST SP 800-53 Risk Management Framework (RMF) Apply risk management concepts to mitigate vulnerabilities in system security architectures Interface with the Information System Security Manager (ISSM), program managers, system stakeholders, and external contractors to coordinate cybersecurity requirements and architecture flow down from the system level to individual elements of the system Assist in preparation of reports, correspondence, or technical studies Perform other job-related duties, as required RANGE POSITION DESCRIPTION As a professional with JT4, the Cybersecurity Analyst II will be responsible for working with a motivated team to provide cybersecurity support to various DoW systems within the USAF's 412 TW at Edwards Air Force Base. The Cybersecurity Analyst II will be required to analyze, propose, and implement security controls and policies to mitigate cybersecurity threats and improve system resiliency. With the constant evolution of the cybersecurity field, the Cybersecurity Analyst II will be required to maintain knowledge of current DoW and industry standard policies, best practices, cybersecurity trends, threats, and vulnerabilities and apply this knowledge at every step of the System Development Life Cycle for each system assigned. The Cybersecurity Analyst II will be in constant communication with teammates, program managers, system administrators, and engineers- good communication skills and professionalism are a must. Only highly motivated, passionate cybersecurity professionals need apply. The Cybersecurity Analyst II will be required to: Demonstrate strong communication skills, analytical ability, good judgment, and the ability to work effectively with the customer and fellow cybersecurity professionals to ensure JT4 and our customers operate within DoW cybersecurity policies and procedures. Clarify DoW, branch of service, and JT4 policies, producing actionable requirements to be implemented by responsible Systems Engineers (SEs), System Administrators (SAs), Program Managers (PMs), and operators. Support the Risk Management Framework (RMF) Assessment and Authorization processes (Steps 0 through 4 and Step 6) throughout the various systems' cybersecurity lifecycles, including documentation of RMF System Security Plans (SSPs) and Plans of Action and Milestones (POA&Ms) in the DoW's Enterprise Mission Assurance Support System (eMASS). Document system design, configurations, operational procedures, compliance and non-compliance status, and existing risk mitigation techniques implemented so that the Security Control Assessor, Authorizing Official, and other members of cybersecurity leadership can make informed cybersecurity risk decisions. Notify the responsible System Administrators (SAs), Program Managers (PMs), Information System Security Officers (ISSOs), and Information System Security Managers (ISSMs) of any changes that might affect security posture as well as findings and mitigations that require implementation. Support Information Assurance/Cybersecurity (IA/CS) support activities including testing, mitigation, annual IA/CS compliance, sustainment, vulnerability and risk management, and systems engineering support. Work independently and with guidance from senior team members to provide cybersecurity engineering support to customers to ensure systems are engineered in accordance with (IAW) DoD Instruction (DoDI) 8510.01. Demonstrate basic understanding of adversary techniques, tactics, and procedures used to disrupt computer networks. Demonstrate proficiency in cybersecurity risk management in support of risk analysis techniques such as security impact analyses, cybersecurity tabletop exercises, risk management boards, and change control boards. Participate in discussion-based exercises and other forms of cybersecurity risk analysis, as required. REQUIREMENTS - EDUCATION, TECHNICAL, AND WORK EXPERIENCE A Bachelor's Degree in Computer/Information Technology/Information Assurance focused on cybersecurity, or equivalent academic/technical training/certification; three (3) or more years of experience in computer systems security, and/or related area of expertise; compliance or ability to become compliant to DoD 8570.01-M, IAT/Level II compliance; a Security+ certification or completion within designated timeframe; and one of the following certifications: CCNA Security, CySA+, GICSP, GSEC, CND or SSCP are required for this position. Additional desired qualifications include Certified Ethical Hacker or Certified Enterprise Risk Professional (CEH/ CERP). In addition, a Cybersecurity Analyst II must possess the following qualifications: Conceptual knowledge of RMF process, eMASS, ACAS, SCAP, STIG, Cyber Risk Assessments (CRAs), Cyber Table Top (CTT), or related process Robust conceptual and practical understanding of IT infrastructure designs, technologies, products, and services Experience supporting various system configurations such as standalone, local area networks (LANs), and wide area networks (WANs) Experience formulating and/or interpreting cyber threat analysis of adversary techniques, tactics, and procedures used to disrupt computer networks Excellent written and verbal communication skills, analytical ability, judgment, and the ability to work effectively with the customer and Cybersecurity Engineering Support Team Ability to plan, organize, and work under strict deadlines Experience with planning, designing, executing, and assessing discussion-based exercises Must possess a valid, state issued driver's license Must be able to obtain and maintain security clearance Must be a U.S. citizen. SALARY The expected salary range for this position is $99,855 to $116,386 annually. Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4, LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement OTHER RESPONSIBILITIES Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. WORKING CONDITIONS Work is performed in a typical office environment with no unusual hazards. Occasional lifting (up to 20 pounds), constant sitting and use of a computer terminal; constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for communication; and constant mental alertness are required. Routine travel to remote company work locations and work in field environment with occasional overnight assignment may be required. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of persons so classified. Tasking is in support of a Federal Government Contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee's ability to maintain employment. SCC: JCIS11, A1412TW
IT APPLICATION DEVELOPER/ANALYST
Widenet Consulting Seattle, Washington
Job Description: Location: Candidate will work onsite Tuesday, Wednesday, and Thursday, and remotely on Mondays and Fridays. Background: The IT Application Developer/Analyst will support existing applications, develop new applications, and assist with strategies to transform the portfolio to modern architectures. The Developer/Analyst will be accountable for the reliability, performance, and uptime of these IT solutions. Key Functions: Understands business and manufacturing processes and the role of the IT solutions in the execution of those processes. Performs complex application analysis, problem solving, implementation, and documentation Develops a sound understanding of relevant technologies in order to most effectively assess and implement software applications Participates in the preparation of requirements specifications, detailed technical designs, and construction phases of the overall software development lifecycle, as well as working closely with the Project Manager Works with architects, senior developers, and system administrators to ensure the effective implementation of detailed technical designs and resulting software Educates users on how to use the solutions and systems for optimal business value.? This may include creating training materials in multiple media and formats. Maintain support documentation and related knowledgebase. Participates in ITIL incident, problem, and change processes as appropriate. Supports disaster recovery planning, testing and execution. Participates in after-hours support. Requirements: Computer Science degree (or related degree) or 5+ years equivalent technical training /experience Broad understanding of business processes and a deeper understanding of manufacturing processes. Demonstrated SQL Server DB/SQL programming skills Demonstrated application programming skills Skilled in communicating technical topics to non-technical audiences Skilled at collecting user requirements and building functional and technical specifications for strategic custom applications Excellent oral and written communication skills. Excellent collaboration skills in working together with others across all IT segments Proven ability to operate and effectively communicate while under pressure; as well as the ability to manage a diverse workload and work under time constraints with minimal supervision Able to work after hours on-call as scheduled Highly Valued: Demonstrates web development skills (such as ASP.Net C#, JavaScript, HTML, CSS, UI5, VB) Windows Presentation Framework knowledge Microsoft Azure and/or Amazon Web Services or other cloud IaaS or PaaS experience and knowledge Automation tools (e.g. Chef, Puppet) experience and knowledge SAP ECC R/3, S/4 HANA, Fiori (UI5) experience or knowledge Reporting systems development experience: Microsoft Reporting Services/Analysis Services, Power BI Aspires to broader leadership accountabilities. Pay Range: $50.00 - $60.00 per hour, depending upon experience. Health & Medical Benefits, 401K, Employee Assistance Program, and Sick Time applicable by state.
08/05/2026
Full time
Job Description: Location: Candidate will work onsite Tuesday, Wednesday, and Thursday, and remotely on Mondays and Fridays. Background: The IT Application Developer/Analyst will support existing applications, develop new applications, and assist with strategies to transform the portfolio to modern architectures. The Developer/Analyst will be accountable for the reliability, performance, and uptime of these IT solutions. Key Functions: Understands business and manufacturing processes and the role of the IT solutions in the execution of those processes. Performs complex application analysis, problem solving, implementation, and documentation Develops a sound understanding of relevant technologies in order to most effectively assess and implement software applications Participates in the preparation of requirements specifications, detailed technical designs, and construction phases of the overall software development lifecycle, as well as working closely with the Project Manager Works with architects, senior developers, and system administrators to ensure the effective implementation of detailed technical designs and resulting software Educates users on how to use the solutions and systems for optimal business value.? This may include creating training materials in multiple media and formats. Maintain support documentation and related knowledgebase. Participates in ITIL incident, problem, and change processes as appropriate. Supports disaster recovery planning, testing and execution. Participates in after-hours support. Requirements: Computer Science degree (or related degree) or 5+ years equivalent technical training /experience Broad understanding of business processes and a deeper understanding of manufacturing processes. Demonstrated SQL Server DB/SQL programming skills Demonstrated application programming skills Skilled in communicating technical topics to non-technical audiences Skilled at collecting user requirements and building functional and technical specifications for strategic custom applications Excellent oral and written communication skills. Excellent collaboration skills in working together with others across all IT segments Proven ability to operate and effectively communicate while under pressure; as well as the ability to manage a diverse workload and work under time constraints with minimal supervision Able to work after hours on-call as scheduled Highly Valued: Demonstrates web development skills (such as ASP.Net C#, JavaScript, HTML, CSS, UI5, VB) Windows Presentation Framework knowledge Microsoft Azure and/or Amazon Web Services or other cloud IaaS or PaaS experience and knowledge Automation tools (e.g. Chef, Puppet) experience and knowledge SAP ECC R/3, S/4 HANA, Fiori (UI5) experience or knowledge Reporting systems development experience: Microsoft Reporting Services/Analysis Services, Power BI Aspires to broader leadership accountabilities. Pay Range: $50.00 - $60.00 per hour, depending upon experience. Health & Medical Benefits, 401K, Employee Assistance Program, and Sick Time applicable by state.
Sr. Security Analyst - Security Operations Center (SOC)
Lennar Homes Irving, Texas
We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers You to Build Your Future We are seeking a highly skilled and experienced Senior SOC Analyst to join our cybersecurity team. This role is critical in leading advanced incident response efforts, managing escalations from cross functional teams and working closely with our MDR partner to ensure rapid detection, containment, and remediation of security threats. The ideal candidate will have deep technical expertise, strong analytical skills, and a proactive mindset toward incident response and continuous improvement. A career built on defending digital infrastructure. A career focused on proactive threat detection and response. A career that protects critical assets and enables secure business operations. Your Responsibilities on the Team Incident Response & Threat Management Lead investigations of complex, high severity security incidents from detection through containment, remediation, and recovery, coordinating across internal teams and the MDR partner. Act as the primary escalation point for Tier 3 alerts and incidents and perform root cause analysis with actionable remediation plans. Serve as the primary liaison to the MDR provider: validate and triage MDR alerts, ensure alignment on response protocols and escalation procedures, and provide tuning recommendations to improve detection fidelity. Develop and maintain incident response playbooks, runbooks, and workflows. Analyze threat actor tactics, techniques, and procedures (TTPs) and translate findings into improved defenses and detection content. Threat Hunting Conduct proactive, hypothesis-driven threat hunts across endpoint, identity, network, and cloud telemetry, leveraging threat intelligence and the MITRE ATT&CK framework to surface threats that evade automated detection. Operationalize hunt findings into durable detection logic and response procedures. Automation & Process Improvement Identify recurring, manual, or manual heavy SOC processes and design automation to reduce analyst effort and accelerate response. Build, test, and maintain automated playbooks and response workflows in a SOAR platform (e.g., Torq, Microsoft Sentinel Automation Rules and Logic Apps) for enrichment, triage, containment, and case management. Develop, tune, and operationalize detection and correlation rules through automated validation and deployment. Measure the impact of automation against SOC performance metrics (MTTD, MTTR, alert volume, false-positive rate) and iterate based on results. Partner with Detection Engineering and Security Engineering to integrate tooling, close telemetry gaps, and standardize repeatable response. Security Monitoring & Analysis Monitor and analyze logs and alerts across SIEM, EDR, identity, and cloud platforms. Correlate data across multiple sources to identify patterns, anomalies, and emerging threats. Maintain situational awareness of the external threat landscape and internal security posture. Mentorship & Reporting Mentor Tier 1 and Tier 2 analysts, lead knowledge-sharing, and uplevel team investigative tradecraft and tooling proficiency. Document incident timelines, findings, and lessons learned. Track, analyze, and drive improvement of core SOC performance metrics (MTTD, MTTR, detection coverage, false-positive rate), and use them to prioritize tuning and automation efforts. Generate executive-level and technical reports on SOC performance and incidents, and support compliance and audit efforts through accurate record-keeping and evidence handling. Requirements Minimum 5-7 years of experience in a cybersecurity operations role, with at least 3 years in a Tier 2/Tier 3 SOC or escalation capacity. CompTIA Security+ or equivalent. Proven experience leading incident response triage, investigation, and remediation, including working directly with MDR partners. In-depth knowledge of security tools and technologies, including SIEM/SOAR platforms (e.g., Microsoft Sentinel), endpoint detection and response solutions (e.g., Microsoft Defender XDR, Palo Alto Cortex XDR), and ticketing systems (e.g., ServiceNow). Demonstrated ability to author and tune detection content (e.g., KQL in Sentinel/Defender) and operationalize it into production. Experience analyzing cloud security telemetry (e.g., Azure/Entra sign-in logs, AWS CloudTrail). Hands-on experience building or maintaining automated playbooks and response workflows in a SOAR platform. Strong understanding of network security concepts, operating systems, and malware analysis techniques. Familiarity with the MITRE ATT&CK framework and threat intelligence platforms. Excellent analytical, problem-solving, and communication skills, with the ability to work under pressure and manage multiple priorities. Preferred Certifications such as CISSP, GCIA, GCIH, GCFA, CySA+, eJPT/PJPT, CEH, SC-200. Scripting and automation skills (Python, PowerShell) for tooling, enrichment, and analysis. Experience supporting an EDR platform migration (e.g., Cortex XDR to Microsoft Defender XDR). Experience with or strong interest in AI-assisted triage and agentic SOC tooling to augment analyst workflows. Broader cloud security experience across AWS, Azure, and OCI. Experience with Microsoft Sentinel, Proofpoint, and Palo Alto Cortex XDR. Work Environment Mandatory 4-days onsite; 1-days remote. On-call rotation may be required for critical incident response. Collaborative team environment with opportunities for growth and specialization. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
08/05/2026
Full time
We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers You to Build Your Future We are seeking a highly skilled and experienced Senior SOC Analyst to join our cybersecurity team. This role is critical in leading advanced incident response efforts, managing escalations from cross functional teams and working closely with our MDR partner to ensure rapid detection, containment, and remediation of security threats. The ideal candidate will have deep technical expertise, strong analytical skills, and a proactive mindset toward incident response and continuous improvement. A career built on defending digital infrastructure. A career focused on proactive threat detection and response. A career that protects critical assets and enables secure business operations. Your Responsibilities on the Team Incident Response & Threat Management Lead investigations of complex, high severity security incidents from detection through containment, remediation, and recovery, coordinating across internal teams and the MDR partner. Act as the primary escalation point for Tier 3 alerts and incidents and perform root cause analysis with actionable remediation plans. Serve as the primary liaison to the MDR provider: validate and triage MDR alerts, ensure alignment on response protocols and escalation procedures, and provide tuning recommendations to improve detection fidelity. Develop and maintain incident response playbooks, runbooks, and workflows. Analyze threat actor tactics, techniques, and procedures (TTPs) and translate findings into improved defenses and detection content. Threat Hunting Conduct proactive, hypothesis-driven threat hunts across endpoint, identity, network, and cloud telemetry, leveraging threat intelligence and the MITRE ATT&CK framework to surface threats that evade automated detection. Operationalize hunt findings into durable detection logic and response procedures. Automation & Process Improvement Identify recurring, manual, or manual heavy SOC processes and design automation to reduce analyst effort and accelerate response. Build, test, and maintain automated playbooks and response workflows in a SOAR platform (e.g., Torq, Microsoft Sentinel Automation Rules and Logic Apps) for enrichment, triage, containment, and case management. Develop, tune, and operationalize detection and correlation rules through automated validation and deployment. Measure the impact of automation against SOC performance metrics (MTTD, MTTR, alert volume, false-positive rate) and iterate based on results. Partner with Detection Engineering and Security Engineering to integrate tooling, close telemetry gaps, and standardize repeatable response. Security Monitoring & Analysis Monitor and analyze logs and alerts across SIEM, EDR, identity, and cloud platforms. Correlate data across multiple sources to identify patterns, anomalies, and emerging threats. Maintain situational awareness of the external threat landscape and internal security posture. Mentorship & Reporting Mentor Tier 1 and Tier 2 analysts, lead knowledge-sharing, and uplevel team investigative tradecraft and tooling proficiency. Document incident timelines, findings, and lessons learned. Track, analyze, and drive improvement of core SOC performance metrics (MTTD, MTTR, detection coverage, false-positive rate), and use them to prioritize tuning and automation efforts. Generate executive-level and technical reports on SOC performance and incidents, and support compliance and audit efforts through accurate record-keeping and evidence handling. Requirements Minimum 5-7 years of experience in a cybersecurity operations role, with at least 3 years in a Tier 2/Tier 3 SOC or escalation capacity. CompTIA Security+ or equivalent. Proven experience leading incident response triage, investigation, and remediation, including working directly with MDR partners. In-depth knowledge of security tools and technologies, including SIEM/SOAR platforms (e.g., Microsoft Sentinel), endpoint detection and response solutions (e.g., Microsoft Defender XDR, Palo Alto Cortex XDR), and ticketing systems (e.g., ServiceNow). Demonstrated ability to author and tune detection content (e.g., KQL in Sentinel/Defender) and operationalize it into production. Experience analyzing cloud security telemetry (e.g., Azure/Entra sign-in logs, AWS CloudTrail). Hands-on experience building or maintaining automated playbooks and response workflows in a SOAR platform. Strong understanding of network security concepts, operating systems, and malware analysis techniques. Familiarity with the MITRE ATT&CK framework and threat intelligence platforms. Excellent analytical, problem-solving, and communication skills, with the ability to work under pressure and manage multiple priorities. Preferred Certifications such as CISSP, GCIA, GCIH, GCFA, CySA+, eJPT/PJPT, CEH, SC-200. Scripting and automation skills (Python, PowerShell) for tooling, enrichment, and analysis. Experience supporting an EDR platform migration (e.g., Cortex XDR to Microsoft Defender XDR). Experience with or strong interest in AI-assisted triage and agentic SOC tooling to augment analyst workflows. Broader cloud security experience across AWS, Azure, and OCI. Experience with Microsoft Sentinel, Proofpoint, and Palo Alto Cortex XDR. Work Environment Mandatory 4-days onsite; 1-days remote. On-call rotation may be required for critical incident response. Collaborative team environment with opportunities for growth and specialization. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
User Researcher
eStaffLLC Sacramento, California
We are seeking a User Researcher for a Hybrid position with our Sacramento, California client. The User Researcher who will be responsible for planning, conducting, and synthesizing user research to inform digital product strategy, service design, and enterprise modernization initiatives. This role partners with Human-Centered Design (HCD) teams, Product Managers, UX/UI Designers, Business Analysts, Developers, and stakeholders to identify user needs, validate design concepts, and generate actionable insights that drive product roadmap priorities. The User Researcher ensures product decisions are grounded in evidence-based research, accessibility best practices, and the needs of diverse user populations. Key Responsibilities Plan and execute qualitative and quantitative user research throughout the product lifecycle. Conduct user interviews, contextual inquiries, surveys, usability testing, focus groups, and observational research. Analyze research findings and translate insights into actionable product roadmap recommendations. Develop personas, customer journey maps, empathy maps, and other Human-Centered Design (HCD) artifacts. Translate user research findings into product requirements and design recommendations. Establish UX success metrics and benchmarks to evaluate current and future-state experiences. Conduct remote moderated and unmoderated usability testing using industry-standard platforms. Collaborate with Product Managers, UX/UI Designers, Business Analysts, Developers, and stakeholders. Ensure research incorporates accessibility and inclusive design principles. Present research findings to executive leadership, business stakeholders, and technical teams. Support Agile product teams with continuous user feedback throughout development. Maintain research repositories, documentation, and best practices. Minimum Qualifications Education Bachelor's degree required. Required Experience Minimum two (2) successfully completed projects (defined as projects that have achieved full implementation and are operationally complete) demonstrating experience deriving product roadmap priorities from user research data. Preferred Qualifications Experience conducting user research with diverse and vulnerable populations, including non-English speakers, individuals with disabilities, and senior citizens. Experience establishing UX benchmarks such as System Usability Scale (SUS), Time-on-Task, and similar usability metrics. Experience using remote unmoderated user testing platforms such as UserTesting, Optimal Workshop, or similar tools. Experience conducting research within Agile or SAFe environments. Experience supporting enterprise digital transformation or government modernization initiatives. Knowledge of accessibility standards, inclusive design principles, and WCAG guidelines.
08/05/2026
Full time
We are seeking a User Researcher for a Hybrid position with our Sacramento, California client. The User Researcher who will be responsible for planning, conducting, and synthesizing user research to inform digital product strategy, service design, and enterprise modernization initiatives. This role partners with Human-Centered Design (HCD) teams, Product Managers, UX/UI Designers, Business Analysts, Developers, and stakeholders to identify user needs, validate design concepts, and generate actionable insights that drive product roadmap priorities. The User Researcher ensures product decisions are grounded in evidence-based research, accessibility best practices, and the needs of diverse user populations. Key Responsibilities Plan and execute qualitative and quantitative user research throughout the product lifecycle. Conduct user interviews, contextual inquiries, surveys, usability testing, focus groups, and observational research. Analyze research findings and translate insights into actionable product roadmap recommendations. Develop personas, customer journey maps, empathy maps, and other Human-Centered Design (HCD) artifacts. Translate user research findings into product requirements and design recommendations. Establish UX success metrics and benchmarks to evaluate current and future-state experiences. Conduct remote moderated and unmoderated usability testing using industry-standard platforms. Collaborate with Product Managers, UX/UI Designers, Business Analysts, Developers, and stakeholders. Ensure research incorporates accessibility and inclusive design principles. Present research findings to executive leadership, business stakeholders, and technical teams. Support Agile product teams with continuous user feedback throughout development. Maintain research repositories, documentation, and best practices. Minimum Qualifications Education Bachelor's degree required. Required Experience Minimum two (2) successfully completed projects (defined as projects that have achieved full implementation and are operationally complete) demonstrating experience deriving product roadmap priorities from user research data. Preferred Qualifications Experience conducting user research with diverse and vulnerable populations, including non-English speakers, individuals with disabilities, and senior citizens. Experience establishing UX benchmarks such as System Usability Scale (SUS), Time-on-Task, and similar usability metrics. Experience using remote unmoderated user testing platforms such as UserTesting, Optimal Workshop, or similar tools. Experience conducting research within Agile or SAFe environments. Experience supporting enterprise digital transformation or government modernization initiatives. Knowledge of accessibility standards, inclusive design principles, and WCAG guidelines.
Senior Solutions Architect, Legal Business Consulting
Reed Smith US Pittsburgh, Pennsylvania
Position summary The Senior Solutions Architect in Legal Business Consulting will serve as a senior leader and trusted advisor, bridging the gap between client business needs, legal practice demands, and advanced technology solutions. This role combines the expertise of a solutions architect, sales engineer, and business transformation strategist, with a strong grounding in litigation support and corporate legal projects. The successful candidate will lead initiatives that transform how litigation and corporate legal departments leverage technology for efficiency, compliance, and strategic outcomes. They will not only design and deliver sophisticated solutions but also facilitate client workshops, lead global training programs, capture and integrate client feedback, and support business development through technical sales enablement. With 7-10 years of experience in consulting, legal technology, or adjacent industries-and a proven record in litigation support, corporate legal operations, and technology-enabled process transformation-this individual will drive high-impact outcomes for both clients and the firm. Job duties and responsibilities Client Engagement & Strategic Advisory Act as a senior advisor to litigation and corporate legal teams, aligning business challenges with practical, technology-enabled solutions. Lead client-facing workshops on AI, litigation management, matter lifecycle optimization, e-discovery, CLM, and legal operations strategy. Serve as a facilitator of client feedback loops, ensuring insights from litigation and corporate legal users inform product design and service delivery. Support business development efforts as a sales engineer, demonstrating solution capabilities for litigation support, regulatory risk, and transactional efficiency. Product Enablement, Demonstration & Training Design and deliver advanced, tailored demonstrations of legal technology platforms-including litigation management tools, CLM systems, e-discovery platforms, and AI-enabled applications. Lead global training initiatives for attorneys, litigation support staff, and corporate legal professionals. Partner with product vendors to refine offerings based on litigation and corporate law client requirements. Process Mapping & Business Transformation Collaborate with client legal departments and law firm practice groups to map and optimize litigation workflows, corporate contracting processes, and matter management systems. Apply expertise in process mapping methodologies to design scalable, repeatable solutions for corporate and litigation functions. Develop best practice frameworks for e-discovery readiness, contract lifecycle optimization, and corporate governance compliance. Project Leadership & Delivery Oversee complex, multi-workstream engagements across litigation and corporate legal projects. Provide leadership to cross-functional project teams, including Analysts, Architects, and Managers. Deliver executive-level communications and updates to senior client stakeholders, including GCs, CLOs, and litigation department heads. AI and Technology Drive implementation of AI and GenAI platforms tailored to litigation and corporate legal use cases. Identify opportunities for AI-assisted litigation strategy, workflow automation, and corporate transaction support. Operational Excellence & Team Leadership Contribute to continuous improvement of team methodologies, playbooks, and delivery frameworks. Mentor junior team members and foster a culture of , collaboration, and legal domain excellence. Represent the firm as a thought leader at client events, industry conferences, and forums on legal technology in litigation and corporate practice. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: JD Preferred. Bachelor's degree in Business, Computer Science, Industrial Engineering, Data Analysis, or related field required. Advanced degree or certifications (e.g., PMP, Lean Six Sigma, AI/ML, e-discovery certifications, IACCM for CLM) strongly preferred. Experience: 7-10 years of professional experience in consulting, legal technology, or business transformation roles. Significant experience delivering litigation technology solutions (e-discovery, case/matter management, analytics) and corporate legal technology solutions (CLM, governance, compliance). Demonstrated expertise in sales engineering, client training, process mapping, and leadership. Track record of implementing and scaling AI, CLM, and legal operations technology platforms. Skills: Exceptional written, verbal, and presentation skills; comfortable engaging with executive and attorney audiences. Deep knowledge of litigation workflows, corporate contracting processes, and legal operations best practices. Expertise in workshop facilitation, client engagement, and global training delivery. Strong analytical, project management, and leadership capabilities. Demonstrate adaptability and resilience in a fast-paced and dynamic work environment, maintaining composure under pressure and effectively responding to change, including during high-volume and unusual events. Exercise independent judgment and discretion in complex decision-making, adapting to changing work situations and shifting priorities. Ability to self-manage tasks and deadlines in a remote or hybrid work environment, ensuring productivity and responsiveness without direct oversight. Think intensely and analyze complex situations, requiring sustained mental effort and concentration. Learn and navigate complex, technical legal technology platforms and tools, including those powered by advanced analytics or AI, in support of solution delivery. Ability to synthesize complex project information and produce written documentation, including client-facing status updates and reports. Maintain confidentiality and appropriately handle sensitive legal and client data. Additional information Supervisory responsibilities: May lead cross-functional teams and provide mentorship to junior staff. Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to communicate effectively. Ability to maintain attention to detail while analyzing complex information, managing multiple priorities, and applying sound judgment to decisions. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Travel for meetings and training as required. Ability to work extended hours as required to meet project, client, or business needs. Working conditions Required to work in the office a minimum of 4 days per week; may occasionally require extended hours. May occasionally be required to work hours in excess of the normal schedule in response to urgent or time-sensitive project demands. Pay ranges This represents the presently anticipated pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh, Miami, Dallas, Houston, Atlanta:$154,000 - $173,000 Chicago, Philadelphia:$164,500 - $185,000 Princeton, NJ; Washington, DC:$175,000 - $197,000 Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.
08/05/2026
Full time
Position summary The Senior Solutions Architect in Legal Business Consulting will serve as a senior leader and trusted advisor, bridging the gap between client business needs, legal practice demands, and advanced technology solutions. This role combines the expertise of a solutions architect, sales engineer, and business transformation strategist, with a strong grounding in litigation support and corporate legal projects. The successful candidate will lead initiatives that transform how litigation and corporate legal departments leverage technology for efficiency, compliance, and strategic outcomes. They will not only design and deliver sophisticated solutions but also facilitate client workshops, lead global training programs, capture and integrate client feedback, and support business development through technical sales enablement. With 7-10 years of experience in consulting, legal technology, or adjacent industries-and a proven record in litigation support, corporate legal operations, and technology-enabled process transformation-this individual will drive high-impact outcomes for both clients and the firm. Job duties and responsibilities Client Engagement & Strategic Advisory Act as a senior advisor to litigation and corporate legal teams, aligning business challenges with practical, technology-enabled solutions. Lead client-facing workshops on AI, litigation management, matter lifecycle optimization, e-discovery, CLM, and legal operations strategy. Serve as a facilitator of client feedback loops, ensuring insights from litigation and corporate legal users inform product design and service delivery. Support business development efforts as a sales engineer, demonstrating solution capabilities for litigation support, regulatory risk, and transactional efficiency. Product Enablement, Demonstration & Training Design and deliver advanced, tailored demonstrations of legal technology platforms-including litigation management tools, CLM systems, e-discovery platforms, and AI-enabled applications. Lead global training initiatives for attorneys, litigation support staff, and corporate legal professionals. Partner with product vendors to refine offerings based on litigation and corporate law client requirements. Process Mapping & Business Transformation Collaborate with client legal departments and law firm practice groups to map and optimize litigation workflows, corporate contracting processes, and matter management systems. Apply expertise in process mapping methodologies to design scalable, repeatable solutions for corporate and litigation functions. Develop best practice frameworks for e-discovery readiness, contract lifecycle optimization, and corporate governance compliance. Project Leadership & Delivery Oversee complex, multi-workstream engagements across litigation and corporate legal projects. Provide leadership to cross-functional project teams, including Analysts, Architects, and Managers. Deliver executive-level communications and updates to senior client stakeholders, including GCs, CLOs, and litigation department heads. AI and Technology Drive implementation of AI and GenAI platforms tailored to litigation and corporate legal use cases. Identify opportunities for AI-assisted litigation strategy, workflow automation, and corporate transaction support. Operational Excellence & Team Leadership Contribute to continuous improvement of team methodologies, playbooks, and delivery frameworks. Mentor junior team members and foster a culture of , collaboration, and legal domain excellence. Represent the firm as a thought leader at client events, industry conferences, and forums on legal technology in litigation and corporate practice. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: JD Preferred. Bachelor's degree in Business, Computer Science, Industrial Engineering, Data Analysis, or related field required. Advanced degree or certifications (e.g., PMP, Lean Six Sigma, AI/ML, e-discovery certifications, IACCM for CLM) strongly preferred. Experience: 7-10 years of professional experience in consulting, legal technology, or business transformation roles. Significant experience delivering litigation technology solutions (e-discovery, case/matter management, analytics) and corporate legal technology solutions (CLM, governance, compliance). Demonstrated expertise in sales engineering, client training, process mapping, and leadership. Track record of implementing and scaling AI, CLM, and legal operations technology platforms. Skills: Exceptional written, verbal, and presentation skills; comfortable engaging with executive and attorney audiences. Deep knowledge of litigation workflows, corporate contracting processes, and legal operations best practices. Expertise in workshop facilitation, client engagement, and global training delivery. Strong analytical, project management, and leadership capabilities. Demonstrate adaptability and resilience in a fast-paced and dynamic work environment, maintaining composure under pressure and effectively responding to change, including during high-volume and unusual events. Exercise independent judgment and discretion in complex decision-making, adapting to changing work situations and shifting priorities. Ability to self-manage tasks and deadlines in a remote or hybrid work environment, ensuring productivity and responsiveness without direct oversight. Think intensely and analyze complex situations, requiring sustained mental effort and concentration. Learn and navigate complex, technical legal technology platforms and tools, including those powered by advanced analytics or AI, in support of solution delivery. Ability to synthesize complex project information and produce written documentation, including client-facing status updates and reports. Maintain confidentiality and appropriately handle sensitive legal and client data. Additional information Supervisory responsibilities: May lead cross-functional teams and provide mentorship to junior staff. Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to communicate effectively. Ability to maintain attention to detail while analyzing complex information, managing multiple priorities, and applying sound judgment to decisions. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Travel for meetings and training as required. Ability to work extended hours as required to meet project, client, or business needs. Working conditions Required to work in the office a minimum of 4 days per week; may occasionally require extended hours. May occasionally be required to work hours in excess of the normal schedule in response to urgent or time-sensitive project demands. Pay ranges This represents the presently anticipated pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh, Miami, Dallas, Houston, Atlanta:$154,000 - $173,000 Chicago, Philadelphia:$164,500 - $185,000 Princeton, NJ; Washington, DC:$175,000 - $197,000 Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.
Senior Technology Project Manager
Reed Smith US Pittsburgh, Pennsylvania
Position summary The Senior Technology Project Manager leads the planning, execution and successful delivery of complex, high-impact, enterprise-wide technology projects and programs that support firmwide business and technology priorities. These initiatives may include enterprise platforms, AI-enabled solutions, software development, data and analytics, cloud and infrastructure, cybersecurity, and digital transformation efforts. Operating with substantial autonomy, this role manages multiple concurrent initiatives through the project lifecycle and exercises independent judgment in aligning project scope, schedule, budget, risks, dependencies, stakeholders, governance needs, and delivery outcomes. This role serves as a trusted partner to executive sponsors, technology leadership, business stakeholders, technical teams, and external partners to translate business and technical needs into actionable delivery plans and support stakeholder alignment, informed decision-making, change readiness, adoption and business outcomes. The Senior Technology Project Manager also provides senior-level guidance to project managers, analysts, vendors, and project teams. Job duties and responsibilities Lead the successful delivery of complex, high-visibility, enterprise-wide technology projects and programs, exercising independent judgment throughout the full project lifecycle, including initiation, planning, execution, monitoring, implementation, and closure. Independently manage a portfolio of 3-5 concurrent enterprise technology projects and programs, typically ranging from 9-24 months in duration, while supporting Technology PMO operational activities as assigned. Manage enterprise technology projects and programs involving multiple workstreams, cross-functional dependencies, organizational change, technology complexity, and material business impact. Manage strategic technology initiatives across enterprise platforms, software and digital solutions, artificial intelligence (AI), data and analytics, cloud and infrastructure, cybersecurity, and other firmwide technology priorities. Lead assigned complex or emerging technology initiatives by clarifying objectives, requirements, stakeholder roles, project-level governance, and delivery approach needed for execution. Partner with executive sponsors, technology leadership, business stakeholders, technical delivery teams, and external partners to define objectives, establish success criteria, align priorities, and translate business and technical needs into actionable delivery plans. Develop and maintain integrated project and program plans, including scope, schedules, budgets, resource plans, dependencies, project-level governance, communication plans, success metrics, and expected benefits. Coordinate and influence cross-functional teams operating in matrixed environments, holding internal resources, vendors, consultants, and delivery partners accountable for project commitments, quality standards, timelines, budgets, and applicable contractual obligations. Identify, assess, and proactively manage project and program risks, issues, assumptions, dependencies, resource constraints, and organizational impacts; develop mitigation strategies and drive resolution of complex delivery challenges. Lead executive-level communications, steering committees, sponsor briefings, stakeholder meetings, and decision-making forums to present project status, risks, recommendations, tradeoffs, resource needs, delivery forecasts, and strategic considerations. Ensure assigned technology initiatives align with enterprise architecture standards, cybersecurity requirements, data governance practices, operational support models, regulatory obligations, and applicable technology strategy. Monitor and report on project health, delivery performance, financial status, milestone achievement, resource utilization, adoption readiness, operational readiness, expected benefits, and business outcomes. Lead project change readiness, stakeholder alignment, communications, adoption planning, training coordination, post-implementation monitoring, and transition-to-support activities. Serve as a project-level escalation point and provide senior project management support for assigned at-risk, business-led, transitioning, or underperforming projects and programs, including recovery planning, stakeholder alignment, resource constraints, and complex delivery challenges. Contribute to continuous improvement of Technology PMO methodologies, templates, governance practices, and processes based on project delivery experience and lessons learned. Provide senior-level guidance, coaching, mentoring, and subject matter expertise to project managers, business analysts, vendors, and project teams to support consistent project delivery practices and application of Technology PMO practices. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in Information Technology, Computer Science, Information Systems, Project Management, Business Administration, or a related technical or business field required. PMP or comparable project management certification preferred. Experience: Minimum of 10 years of project and/or program management experience, including experience managing IT, technology, systems implementation, infrastructure, software, enterprise application, or related technology projects. Demonstrated experience managing complex, high-visibility, enterprise-wide, or business transformation technology projects across one or more IT domains, such as cloud, SaaS, IaaS, PaaS, network, information security, enterprise applications, or custom development. Proven experience managing project timelines, budgets, risks, resources, priorities, and cross-functional technical and business project teams required. Experience advising project sponsors, leadership, and stakeholders on project risks, dependencies, decisions, tradeoffs, and delivery recommendations required. Experience providing senior project-level guidance, mentoring, escalation support, review of project delivery artifacts, or knowledge sharing to project managers, analysts, vendors, and project team members required. Experience working in a law firm, professional services, or similarly complex and highly matrixed business environment preferred. Skills: Proficiency with project management, documentation, reporting, and collaboration tools, including Microsoft Project, Microsoft Office Suite, Visio, Power BI, SharePoint, Microsoft Teams, and Zoom. Skilled in translating complex business needs into clear business and technical requirements, project documentation, and stakeholder communications. Effective communication and facilitation skills, with the ability to communicate clearly with executive, technical and non-technical stakeholders at all levels. Ability to build relationships, influence others, negotiate priorities, and manage expectations across cross-functional and matrixed teams. Effective problem-solving, conflict resolution, and decision-making skills in a complex project-based environment. Sound judgment in evaluating project risks, dependencies, competing priorities, escalations, and issues. Skilled in providing project-level guidance, mentoring, and knowledge sharing to project team members. Project organization and follow-through, including the ability to manage deadlines, documentation, decisions, and next steps across multiple complex projects. Flexible and adaptable in response to changing business needs, project scope, priorities, and timelines. Ability to work independently and remain productive, responsive, and accountable in a remote or hybrid environment. Additional information Supervisory responsibilities: None. Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze complex information while maintaining attention to detail, managing multiple priorities, and exercising sound judgment in decision-making. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work an adjusted schedule or extended hours as needed, including earlier start times, to support collaboration with international stakeholders in EMEA and to meet business, operational, or project needs. Ability to travel for meetings, training and conferences as required. Ability to work in the office as required to meet business or project needs. Working conditions You will be required to work in the office at minimum 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh: $172,000 - $185 . click apply for full job details
08/05/2026
Full time
Position summary The Senior Technology Project Manager leads the planning, execution and successful delivery of complex, high-impact, enterprise-wide technology projects and programs that support firmwide business and technology priorities. These initiatives may include enterprise platforms, AI-enabled solutions, software development, data and analytics, cloud and infrastructure, cybersecurity, and digital transformation efforts. Operating with substantial autonomy, this role manages multiple concurrent initiatives through the project lifecycle and exercises independent judgment in aligning project scope, schedule, budget, risks, dependencies, stakeholders, governance needs, and delivery outcomes. This role serves as a trusted partner to executive sponsors, technology leadership, business stakeholders, technical teams, and external partners to translate business and technical needs into actionable delivery plans and support stakeholder alignment, informed decision-making, change readiness, adoption and business outcomes. The Senior Technology Project Manager also provides senior-level guidance to project managers, analysts, vendors, and project teams. Job duties and responsibilities Lead the successful delivery of complex, high-visibility, enterprise-wide technology projects and programs, exercising independent judgment throughout the full project lifecycle, including initiation, planning, execution, monitoring, implementation, and closure. Independently manage a portfolio of 3-5 concurrent enterprise technology projects and programs, typically ranging from 9-24 months in duration, while supporting Technology PMO operational activities as assigned. Manage enterprise technology projects and programs involving multiple workstreams, cross-functional dependencies, organizational change, technology complexity, and material business impact. Manage strategic technology initiatives across enterprise platforms, software and digital solutions, artificial intelligence (AI), data and analytics, cloud and infrastructure, cybersecurity, and other firmwide technology priorities. Lead assigned complex or emerging technology initiatives by clarifying objectives, requirements, stakeholder roles, project-level governance, and delivery approach needed for execution. Partner with executive sponsors, technology leadership, business stakeholders, technical delivery teams, and external partners to define objectives, establish success criteria, align priorities, and translate business and technical needs into actionable delivery plans. Develop and maintain integrated project and program plans, including scope, schedules, budgets, resource plans, dependencies, project-level governance, communication plans, success metrics, and expected benefits. Coordinate and influence cross-functional teams operating in matrixed environments, holding internal resources, vendors, consultants, and delivery partners accountable for project commitments, quality standards, timelines, budgets, and applicable contractual obligations. Identify, assess, and proactively manage project and program risks, issues, assumptions, dependencies, resource constraints, and organizational impacts; develop mitigation strategies and drive resolution of complex delivery challenges. Lead executive-level communications, steering committees, sponsor briefings, stakeholder meetings, and decision-making forums to present project status, risks, recommendations, tradeoffs, resource needs, delivery forecasts, and strategic considerations. Ensure assigned technology initiatives align with enterprise architecture standards, cybersecurity requirements, data governance practices, operational support models, regulatory obligations, and applicable technology strategy. Monitor and report on project health, delivery performance, financial status, milestone achievement, resource utilization, adoption readiness, operational readiness, expected benefits, and business outcomes. Lead project change readiness, stakeholder alignment, communications, adoption planning, training coordination, post-implementation monitoring, and transition-to-support activities. Serve as a project-level escalation point and provide senior project management support for assigned at-risk, business-led, transitioning, or underperforming projects and programs, including recovery planning, stakeholder alignment, resource constraints, and complex delivery challenges. Contribute to continuous improvement of Technology PMO methodologies, templates, governance practices, and processes based on project delivery experience and lessons learned. Provide senior-level guidance, coaching, mentoring, and subject matter expertise to project managers, business analysts, vendors, and project teams to support consistent project delivery practices and application of Technology PMO practices. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in Information Technology, Computer Science, Information Systems, Project Management, Business Administration, or a related technical or business field required. PMP or comparable project management certification preferred. Experience: Minimum of 10 years of project and/or program management experience, including experience managing IT, technology, systems implementation, infrastructure, software, enterprise application, or related technology projects. Demonstrated experience managing complex, high-visibility, enterprise-wide, or business transformation technology projects across one or more IT domains, such as cloud, SaaS, IaaS, PaaS, network, information security, enterprise applications, or custom development. Proven experience managing project timelines, budgets, risks, resources, priorities, and cross-functional technical and business project teams required. Experience advising project sponsors, leadership, and stakeholders on project risks, dependencies, decisions, tradeoffs, and delivery recommendations required. Experience providing senior project-level guidance, mentoring, escalation support, review of project delivery artifacts, or knowledge sharing to project managers, analysts, vendors, and project team members required. Experience working in a law firm, professional services, or similarly complex and highly matrixed business environment preferred. Skills: Proficiency with project management, documentation, reporting, and collaboration tools, including Microsoft Project, Microsoft Office Suite, Visio, Power BI, SharePoint, Microsoft Teams, and Zoom. Skilled in translating complex business needs into clear business and technical requirements, project documentation, and stakeholder communications. Effective communication and facilitation skills, with the ability to communicate clearly with executive, technical and non-technical stakeholders at all levels. Ability to build relationships, influence others, negotiate priorities, and manage expectations across cross-functional and matrixed teams. Effective problem-solving, conflict resolution, and decision-making skills in a complex project-based environment. Sound judgment in evaluating project risks, dependencies, competing priorities, escalations, and issues. Skilled in providing project-level guidance, mentoring, and knowledge sharing to project team members. Project organization and follow-through, including the ability to manage deadlines, documentation, decisions, and next steps across multiple complex projects. Flexible and adaptable in response to changing business needs, project scope, priorities, and timelines. Ability to work independently and remain productive, responsive, and accountable in a remote or hybrid environment. Additional information Supervisory responsibilities: None. Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze complex information while maintaining attention to detail, managing multiple priorities, and exercising sound judgment in decision-making. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work an adjusted schedule or extended hours as needed, including earlier start times, to support collaboration with international stakeholders in EMEA and to meet business, operational, or project needs. Ability to travel for meetings, training and conferences as required. Ability to work in the office as required to meet business or project needs. Working conditions You will be required to work in the office at minimum 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh: $172,000 - $185 . click apply for full job details
Senior Data Scientist II - Health Care Analytics - Chicago, DC or Remote
NORC at the University of Chicago Washington, Washington DC
JOB SUMMARY: The Health Care Evaluation Research Department at NORC seeks a Senior Data Scientist II. In this role, the Senior Data Scientist II will lead analytic work using large administrative and claims-based data to support the implementation, evaluation, and ongoing monitoring of CMS Innovation Center (CMMI) models, Medicare and Medicaid programs, and related payment and delivery system reforms. The position emphasizes technical leadership, analytic execution, and deep familiarity with CMS data systems, and includes mentoring data analysts and data scientists while collaborating closely with other project leaders, policy researchers, economists, and methodologists. At NORC, you will work alongside nationally recognized experts supporting some of the most significant health care reforms in the country. This role offers the opportunity to apply deep technical expertise to CMS Innovation Center models and Medicaid initiatives, lead analytic contributions to new business efforts, manage complex workstreams, and mentor others within a mission-driven, nonpartisan research organization. The Data Science job family exists across multiple departments at NORC and provides advanced analytical expertise for a portfolio of research and evaluation projects. The Senior Data Scientist II (SDS II) plays a strategic, hands-on role in delivering high-quality analytics for complex health care initiatives by leading large-scale data efforts, providing technical leadership to multidisciplinary teams, establishing resources and best practices for health care data work across NORC, and taking leadership on relevant business development initiatives. Work Location NORC supports hybrid work arrangements for this position in either our Washington, DC or Chicago, IL offices. Remote work status may be considered for outstanding candidates. Occasional travel may be required based on project needs and client meetings. Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position. DEPARTMENT: Health Care Evaluation Research NORC's Health Care Evaluation Research department conducts advanced analytics and evaluations for Medicare, Medicaid, and commercial insurance programs. NORC's health work supports the implementation, monitoring, and evaluation of health care payment and delivery reforms, with a particular emphasis on CMS Innovation Center (CMMI) models, state Medicaid demonstrations, and other federal health projects across Health and Human Services, states, and foundations. RESPONSIBILITIES: Lead advanced analytic work supporting the implementation, evaluation, and monitoring of CMS Innovation Center (CMMI) models, including alternative payment models and delivery system reforms. Lead projects and manage major project workstreams including but not limited to advanced analytic work supporting the implementation, evaluation, and monitoring of CMS Innovation Center (CMMI) models, including alternative payment models and delivery system reforms. Apply claims-based and administrative data to assess program operations, utilization, quality, access, and cost across Medicare, Medicaid, and commercial populations. Lead analyses using Medicaid T-MSIS (including TAF), state Medicaid claims and encounter data, Medicare fee-for-service claims, Medicare Advantage encounter data, and Medicare Part D prescription drug data. Access and analyze data in CMS secure data environments, including CCW/VRDC and, as appropriate, Model Space, IDR, and other CMS data platforms. Lead data acquisition, ingestion, cleaning, transformation, linkage, and harmonization for large and complex health care datasets. Develop and implement quality assurance protocols, documentation standards, and reproducible analytic workflows. Serve as a technical lead and mentor to data analysts and data scientists. Lead or co-lead analytic and data-focused components of business development efforts, including proposal writing and capture discussions. REQUIRED SKILLS: Bachelor's degree in Statistics, Mathematics, Computer Science, Data Science, Economics, Public Health, or a related field. At least 9 years of relevant experience (or 12 years with a Bachelor's degree) in positions of increasing responsibility involving large-scale data analysis and statistical modeling. Demonstrated experience leading project teams or teams conducting substantial work streams on larger projects. Demonstrated experience working with Medicare and/or Medicaid administrative or claims data. Experience accessing and analyzing CMS data through the Chronic Conditions Warehouse (CCW) / Virtual Research Data Center (VRDC). Demonstrated ability to lead complex analytic work, mentor technical staff, and communicate results to technical and non-technical audiences. Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position. Strongly Preferred Qualifications: Master's degree or higher in a relevant field. Experience supporting CMS Innovation Center (CMMI) model implementation, monitoring, or evaluation. Experience working with CMS data environments, including Model Space and the Integrated Data Repository (IDR). Hands-on experience with T-MSIS/TAF, state Medicaid claims and encounter data, Medicare Advantage encounter data, and Medicare Part D prescription drug data. Proficiency with SAS, SQL, R, and/or Python, and experience working in modern data warehouse or data lake environments. Experience leading or contributing to technical proposal writing for federal health care analytics or evaluation work. SALARY AND BENEFITS: The pay range for this position is $160,000 - $190,000. This position is classified as regular. Regular staff are eligible for NORC's comprehensive benefits program. Benefits include, but are not limited to: Generously subsidized health insurance, effective on the first day of employment Dental and vision insurance A defined contribution retirement program, along with a separate voluntary 403(b) retirement program Group life insurance, long-term and short-term disability insurance Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP). NORC is committed to equity and transparency in its pay practices. We publish salary ranges and benefit information for every job. The listed hiring range reflects what we, in good faith, expect to pay at the time of posting, though actual compensation may vary and may be adjusted over time. A candidate's placement within the range depends on factors such as competencies, education, qualifications, experience, skills, performance, and organizational needs. This role is bonus eligible. Bonus payment is contingent upon program terms and individual performance. WHAT WE DO: NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge. WHO WE ARE: For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we're known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale. EEO STATEMENT: NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.
08/05/2026
Full time
JOB SUMMARY: The Health Care Evaluation Research Department at NORC seeks a Senior Data Scientist II. In this role, the Senior Data Scientist II will lead analytic work using large administrative and claims-based data to support the implementation, evaluation, and ongoing monitoring of CMS Innovation Center (CMMI) models, Medicare and Medicaid programs, and related payment and delivery system reforms. The position emphasizes technical leadership, analytic execution, and deep familiarity with CMS data systems, and includes mentoring data analysts and data scientists while collaborating closely with other project leaders, policy researchers, economists, and methodologists. At NORC, you will work alongside nationally recognized experts supporting some of the most significant health care reforms in the country. This role offers the opportunity to apply deep technical expertise to CMS Innovation Center models and Medicaid initiatives, lead analytic contributions to new business efforts, manage complex workstreams, and mentor others within a mission-driven, nonpartisan research organization. The Data Science job family exists across multiple departments at NORC and provides advanced analytical expertise for a portfolio of research and evaluation projects. The Senior Data Scientist II (SDS II) plays a strategic, hands-on role in delivering high-quality analytics for complex health care initiatives by leading large-scale data efforts, providing technical leadership to multidisciplinary teams, establishing resources and best practices for health care data work across NORC, and taking leadership on relevant business development initiatives. Work Location NORC supports hybrid work arrangements for this position in either our Washington, DC or Chicago, IL offices. Remote work status may be considered for outstanding candidates. Occasional travel may be required based on project needs and client meetings. Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position. DEPARTMENT: Health Care Evaluation Research NORC's Health Care Evaluation Research department conducts advanced analytics and evaluations for Medicare, Medicaid, and commercial insurance programs. NORC's health work supports the implementation, monitoring, and evaluation of health care payment and delivery reforms, with a particular emphasis on CMS Innovation Center (CMMI) models, state Medicaid demonstrations, and other federal health projects across Health and Human Services, states, and foundations. RESPONSIBILITIES: Lead advanced analytic work supporting the implementation, evaluation, and monitoring of CMS Innovation Center (CMMI) models, including alternative payment models and delivery system reforms. Lead projects and manage major project workstreams including but not limited to advanced analytic work supporting the implementation, evaluation, and monitoring of CMS Innovation Center (CMMI) models, including alternative payment models and delivery system reforms. Apply claims-based and administrative data to assess program operations, utilization, quality, access, and cost across Medicare, Medicaid, and commercial populations. Lead analyses using Medicaid T-MSIS (including TAF), state Medicaid claims and encounter data, Medicare fee-for-service claims, Medicare Advantage encounter data, and Medicare Part D prescription drug data. Access and analyze data in CMS secure data environments, including CCW/VRDC and, as appropriate, Model Space, IDR, and other CMS data platforms. Lead data acquisition, ingestion, cleaning, transformation, linkage, and harmonization for large and complex health care datasets. Develop and implement quality assurance protocols, documentation standards, and reproducible analytic workflows. Serve as a technical lead and mentor to data analysts and data scientists. Lead or co-lead analytic and data-focused components of business development efforts, including proposal writing and capture discussions. REQUIRED SKILLS: Bachelor's degree in Statistics, Mathematics, Computer Science, Data Science, Economics, Public Health, or a related field. At least 9 years of relevant experience (or 12 years with a Bachelor's degree) in positions of increasing responsibility involving large-scale data analysis and statistical modeling. Demonstrated experience leading project teams or teams conducting substantial work streams on larger projects. Demonstrated experience working with Medicare and/or Medicaid administrative or claims data. Experience accessing and analyzing CMS data through the Chronic Conditions Warehouse (CCW) / Virtual Research Data Center (VRDC). Demonstrated ability to lead complex analytic work, mentor technical staff, and communicate results to technical and non-technical audiences. Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position. Strongly Preferred Qualifications: Master's degree or higher in a relevant field. Experience supporting CMS Innovation Center (CMMI) model implementation, monitoring, or evaluation. Experience working with CMS data environments, including Model Space and the Integrated Data Repository (IDR). Hands-on experience with T-MSIS/TAF, state Medicaid claims and encounter data, Medicare Advantage encounter data, and Medicare Part D prescription drug data. Proficiency with SAS, SQL, R, and/or Python, and experience working in modern data warehouse or data lake environments. Experience leading or contributing to technical proposal writing for federal health care analytics or evaluation work. SALARY AND BENEFITS: The pay range for this position is $160,000 - $190,000. This position is classified as regular. Regular staff are eligible for NORC's comprehensive benefits program. Benefits include, but are not limited to: Generously subsidized health insurance, effective on the first day of employment Dental and vision insurance A defined contribution retirement program, along with a separate voluntary 403(b) retirement program Group life insurance, long-term and short-term disability insurance Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP). NORC is committed to equity and transparency in its pay practices. We publish salary ranges and benefit information for every job. The listed hiring range reflects what we, in good faith, expect to pay at the time of posting, though actual compensation may vary and may be adjusted over time. A candidate's placement within the range depends on factors such as competencies, education, qualifications, experience, skills, performance, and organizational needs. This role is bonus eligible. Bonus payment is contingent upon program terms and individual performance. WHAT WE DO: NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge. WHO WE ARE: For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we're known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale. EEO STATEMENT: NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.
Reconciliation & Reporting Analyst
TPI Global Solutions Oakland, California
Job Description: Job Title: Reconciliation & Reporting Analyst Duration: 12+ Months contact with high possibilities for extension Location: 100% Remote Position About the role You will join the Recon and Reporting team, which owns our post-transaction systems: the platform responsible for reconciling money, tracing the end-to-end flow of funds, and meeting our tax and regulatory reporting obligations to merchants, customers, and authorities worldwide. Reconciliation and financial reporting are essential to running a payments business, and given our transaction volume, this role has direct, measurable impact on financial accuracy and trust. As an Analyst on the team, you will be the person who ensures the numbers tie out. You will reconcile card-network settlement and report files (Visa, Client, and equivalents), along with data from acquirers, processors, and banks, against our internal payment and ledger data. You will investigate and resolve discrepancies down to the last penny, build the automated reporting that finance, accounting, and business stakeholders rely on, and turn what you learn from breaks and exceptions into better metrics, controls, and tooling. Our mantra: all funds in the right place, at the right time, for the right purpose. What you'll do Execute time-sensitive daily, weekly, and monthly reconciliations between card networks, banking partners, processors, and internal transaction and ledger data to ensure data integrity across all sources. Investigate unreconciled items and discrepancies: perform root-cause analysis across network, bank, and internal data, drive corrective actions, and escalate irregularities promptly. Design, develop, and maintain automated SQL-based reconciliation and reporting solutions (e.g., break dashboards, settlement summaries, exception queues) using team best practices, with guidance and review from senior analysts. Contribute to the design of the team's success metrics (e.g., match rates, break aging, time-to-resolution, reporting SLAs) and communicate KPI results to business partners and leadership. Support month-end close: prepare reconciliation reporting, standardized summaries, and supporting documentation that feed downstream accounting, audit, and regulatory processes. Monitor daily settlement, funding, and banking activity to detect irregularities, and spot upstream data or pipeline issues that impact reconciliation and reporting data sources. Partner day-to-day with Engineering, Product, Accounting, Treasury, and Compliance: file and follow production support tickets, define business requirements for fixes and enhancements, and validate changes before deployment. Maintain clear process documentation and runbooks, identify control gaps and manual toil, and propose automation and process improvements. Handle reconciliation and reporting requests from internal stakeholders and external partners, communicating clearly with both technical and non-technical audiences. Use AI tools to explore ideas, improve speed of delivery, and deepen insights in your analytical work. Skills: (Minimum Requirements): 5+ years of related experience in reconciliation, settlement, payment operations, accounting, or finance analytics with a Bachelor's degree (Finance, Accounting, Economics, a quantitative field, or similar); or a Master's degree; or equivalent work experience. Independent proficiency in SQL, including building and maintaining automated SQL-based reporting. Strong Excel skills (complex formulas, pivot tables) and comfort working with large, messy transactional datasets. Detail-oriented "detective" mindset: demonstrated ability to research discrepancies, question the correctness and completeness of data, and follow issues through to resolution. Working knowledge of general accounting principles and the mechanics of money movement. Strong written and verbal communication skills, with the ability to present findings to both analytics peers and non-technical business stakeholders. Self-motivated and proactive; delivers accurate work on tight, recurring deadlines and proactively communicates progress, learnings, and delays. Preferred Qualifications: Prior experience with card-network reconciliation and settlement (Visa, Client, Client, Client), including network settlement, clearing, and report files. Familiarity with funds-transfer processes and rails (ACH, wire, SWIFT, RTP/FedNow) and with the payments ecosystem: merchants, acquirers, issuers, processors, and program banks. Experience with reconciliation tools, banking portals, and BI/reporting platforms (e.g., Looker, Tableau). Exposure to month-end close, interchange and fee/cost reconciliation, revenue-leakage detection, or regulatory and tax reporting. Experience supporting audits, internal controls, or SOX-adjacent processes. Curiosity about payments products and a track record of improving or automating operational processes.
08/05/2026
Full time
Job Description: Job Title: Reconciliation & Reporting Analyst Duration: 12+ Months contact with high possibilities for extension Location: 100% Remote Position About the role You will join the Recon and Reporting team, which owns our post-transaction systems: the platform responsible for reconciling money, tracing the end-to-end flow of funds, and meeting our tax and regulatory reporting obligations to merchants, customers, and authorities worldwide. Reconciliation and financial reporting are essential to running a payments business, and given our transaction volume, this role has direct, measurable impact on financial accuracy and trust. As an Analyst on the team, you will be the person who ensures the numbers tie out. You will reconcile card-network settlement and report files (Visa, Client, and equivalents), along with data from acquirers, processors, and banks, against our internal payment and ledger data. You will investigate and resolve discrepancies down to the last penny, build the automated reporting that finance, accounting, and business stakeholders rely on, and turn what you learn from breaks and exceptions into better metrics, controls, and tooling. Our mantra: all funds in the right place, at the right time, for the right purpose. What you'll do Execute time-sensitive daily, weekly, and monthly reconciliations between card networks, banking partners, processors, and internal transaction and ledger data to ensure data integrity across all sources. Investigate unreconciled items and discrepancies: perform root-cause analysis across network, bank, and internal data, drive corrective actions, and escalate irregularities promptly. Design, develop, and maintain automated SQL-based reconciliation and reporting solutions (e.g., break dashboards, settlement summaries, exception queues) using team best practices, with guidance and review from senior analysts. Contribute to the design of the team's success metrics (e.g., match rates, break aging, time-to-resolution, reporting SLAs) and communicate KPI results to business partners and leadership. Support month-end close: prepare reconciliation reporting, standardized summaries, and supporting documentation that feed downstream accounting, audit, and regulatory processes. Monitor daily settlement, funding, and banking activity to detect irregularities, and spot upstream data or pipeline issues that impact reconciliation and reporting data sources. Partner day-to-day with Engineering, Product, Accounting, Treasury, and Compliance: file and follow production support tickets, define business requirements for fixes and enhancements, and validate changes before deployment. Maintain clear process documentation and runbooks, identify control gaps and manual toil, and propose automation and process improvements. Handle reconciliation and reporting requests from internal stakeholders and external partners, communicating clearly with both technical and non-technical audiences. Use AI tools to explore ideas, improve speed of delivery, and deepen insights in your analytical work. Skills: (Minimum Requirements): 5+ years of related experience in reconciliation, settlement, payment operations, accounting, or finance analytics with a Bachelor's degree (Finance, Accounting, Economics, a quantitative field, or similar); or a Master's degree; or equivalent work experience. Independent proficiency in SQL, including building and maintaining automated SQL-based reporting. Strong Excel skills (complex formulas, pivot tables) and comfort working with large, messy transactional datasets. Detail-oriented "detective" mindset: demonstrated ability to research discrepancies, question the correctness and completeness of data, and follow issues through to resolution. Working knowledge of general accounting principles and the mechanics of money movement. Strong written and verbal communication skills, with the ability to present findings to both analytics peers and non-technical business stakeholders. Self-motivated and proactive; delivers accurate work on tight, recurring deadlines and proactively communicates progress, learnings, and delays. Preferred Qualifications: Prior experience with card-network reconciliation and settlement (Visa, Client, Client, Client), including network settlement, clearing, and report files. Familiarity with funds-transfer processes and rails (ACH, wire, SWIFT, RTP/FedNow) and with the payments ecosystem: merchants, acquirers, issuers, processors, and program banks. Experience with reconciliation tools, banking portals, and BI/reporting platforms (e.g., Looker, Tableau). Exposure to month-end close, interchange and fee/cost reconciliation, revenue-leakage detection, or regulatory and tax reporting. Experience supporting audits, internal controls, or SOX-adjacent processes. Curiosity about payments products and a track record of improving or automating operational processes.
Senior Data Analyst (ETL Matillion)
The Computer Merchant, Ltd
JOB TITLE: Senior Data Analyst (ETL Matillion) JOB LOCATION: Remote WAGE RANGE : $80-90/hr. JOB NUMBER: NGGJP Job Description Key Accountabilities A Senior data engineer will be responsible for designing, developing, and maintaining ETL processes to extract, transform, and load data from various sources into our data warehouse. The ideal candidate should have hands-on experience with ETL tools, strong data analysis skills, and the ability to work with large datasets.Lead the design, development, and maintenance of large-scale data systems, including data warehouses, data lakes, and data pipelines. Design, develop, and maintain ETL processes using tools like Matillion. Design, Develop and maintain optimal data flows in tools like Matillion. Develop and Maintain Datawarehouse objects like tables, views and security roles in snowflake database. Extract data from various sources, such as databases, flat files, and APIs Transform and cleanse data to ensure data quality and integrity Load data into the data warehouse, ensuring data consistency and accuracy Optimize ETL processes for performance, scalability, and reliability Work closely with data architects, analysts, and developers to support data integration initiatives. Implement data validation, data quality checks, and data security measures Troubleshoot and resolve data issues, performance bottlenecks, and ETL failures. Implement best practices for data warehousing, data modeling, and ETL development. Document ETL processes, data mappings, and configurations. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
08/05/2026
Full time
JOB TITLE: Senior Data Analyst (ETL Matillion) JOB LOCATION: Remote WAGE RANGE : $80-90/hr. JOB NUMBER: NGGJP Job Description Key Accountabilities A Senior data engineer will be responsible for designing, developing, and maintaining ETL processes to extract, transform, and load data from various sources into our data warehouse. The ideal candidate should have hands-on experience with ETL tools, strong data analysis skills, and the ability to work with large datasets.Lead the design, development, and maintenance of large-scale data systems, including data warehouses, data lakes, and data pipelines. Design, develop, and maintain ETL processes using tools like Matillion. Design, Develop and maintain optimal data flows in tools like Matillion. Develop and Maintain Datawarehouse objects like tables, views and security roles in snowflake database. Extract data from various sources, such as databases, flat files, and APIs Transform and cleanse data to ensure data quality and integrity Load data into the data warehouse, ensuring data consistency and accuracy Optimize ETL processes for performance, scalability, and reliability Work closely with data architects, analysts, and developers to support data integration initiatives. Implement data validation, data quality checks, and data security measures Troubleshoot and resolve data issues, performance bottlenecks, and ETL failures. Implement best practices for data warehousing, data modeling, and ETL development. Document ETL processes, data mappings, and configurations. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
Collabera
Data Analyst
Collabera Charlotte, North Carolina
Project Details: Client: Bank Position Title: Data Analyst/ Business Analyst - Process Automation & Reporting Location: Charlotte, NC 28202 - Hybrid Schedule (2 day remote weekly) Duration: 6 months contract to start, potential to extend down the road Typical Hours: 40 hrs/ wk Pay-range: 45-47/hr Note: Please only Apply - If you are Local and can go onsite - 3 day. Must Haves: Xceptor or Alteryx 4 years of building out process improvement/automation solutions Capital Markets/Investment Banking Background Can be: fixed income cash (bonds), OTC Derivatives (interest rate, commodities, equities, fx options), Core FX (swaps forwards), equity cash (stocks, exchange traded, convertible bonds) Plus: PowerApps STP processing, process simplifications, operational control enhancement AI exposure Strong reporting skill Day to Day: This Process Automation Engineer will join the Corporate Investment Banking Operations LOB at bank. This person will be in charge of the end to end data analytics and reporting lifecycle for a few different workstreams within the group. They will take over the current manual reporting work and build scalable, automated data frameworks with the help of the technology team. A day in the life looks like pulling data from multiple different systems within CIB Operations, creating custom logic / approximations, and consolidating it to present to senior leadership. As an example, some of these reports could be used for capacity planning, STP/RFT reporting, etc. Since this person will be working with owners of different operational data, it's imperative this person has a background in capital markets. It doesn't have to be an expert, but this person should be able to distinguish bonds vs derivatives, or futures vs options. Data sets can range from 5 rows to 1500 rows depending on the report, so this person should have very senior analytical skill, as well as be able to utilize python to simplify the analytics process. Project Background - Why/Mission: Te HM is seeking a Process Automation Engineer to join her team within the Corporate Investment Banking Operations LOB at bank. This person will be working within the Intelligent Automation space, building out solutions for automating the CIB operations processes. A lot of the current processes are manual and often require excel extractions. This person will be in charge of building out solutions utilizing XCeptor, and/or PowerApps to automate those different processes. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.
08/05/2026
Full time
Project Details: Client: Bank Position Title: Data Analyst/ Business Analyst - Process Automation & Reporting Location: Charlotte, NC 28202 - Hybrid Schedule (2 day remote weekly) Duration: 6 months contract to start, potential to extend down the road Typical Hours: 40 hrs/ wk Pay-range: 45-47/hr Note: Please only Apply - If you are Local and can go onsite - 3 day. Must Haves: Xceptor or Alteryx 4 years of building out process improvement/automation solutions Capital Markets/Investment Banking Background Can be: fixed income cash (bonds), OTC Derivatives (interest rate, commodities, equities, fx options), Core FX (swaps forwards), equity cash (stocks, exchange traded, convertible bonds) Plus: PowerApps STP processing, process simplifications, operational control enhancement AI exposure Strong reporting skill Day to Day: This Process Automation Engineer will join the Corporate Investment Banking Operations LOB at bank. This person will be in charge of the end to end data analytics and reporting lifecycle for a few different workstreams within the group. They will take over the current manual reporting work and build scalable, automated data frameworks with the help of the technology team. A day in the life looks like pulling data from multiple different systems within CIB Operations, creating custom logic / approximations, and consolidating it to present to senior leadership. As an example, some of these reports could be used for capacity planning, STP/RFT reporting, etc. Since this person will be working with owners of different operational data, it's imperative this person has a background in capital markets. It doesn't have to be an expert, but this person should be able to distinguish bonds vs derivatives, or futures vs options. Data sets can range from 5 rows to 1500 rows depending on the report, so this person should have very senior analytical skill, as well as be able to utilize python to simplify the analytics process. Project Background - Why/Mission: Te HM is seeking a Process Automation Engineer to join her team within the Corporate Investment Banking Operations LOB at bank. This person will be working within the Intelligent Automation space, building out solutions for automating the CIB operations processes. A lot of the current processes are manual and often require excel extractions. This person will be in charge of building out solutions utilizing XCeptor, and/or PowerApps to automate those different processes. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.
System/DevSecOps Engineer
NuAxis Innovations Washington, Washington DC
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Senior Full Stack Developer for a remote federal program opportunity. Position Overview The Senior Full Stack Developer is responsible for designing, developing, integrating, and supporting secure, scalable, and high-performing enterprise web applications using modern cloud-native technologies. This role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Solution Architects, UX/UI Designers, QA Engineers, and DevSecOps teams to deliver end-to-end solutions across the full software development lifecycle. The ideal candidate has strong expertise in AWS cloud services, modern front-end frameworks, back-end development, containerization, DevOps, and event-driven architectures. Key Responsibilities Design, develop, and maintain full-stack enterprise applications using modern front-end and back-end technologies. Develop responsive, accessible, and user-friendly web applications using Angular and React. Build scalable RESTful APIs, microservices, and serverless applications using AWS Lambda and related AWS services. Design and optimize relational database solutions using PostgreSQL, including schema design, stored procedures, and query optimization. Develop event-driven solutions using Apache Kafka or similar messaging platforms. Deploy and manage applications on Amazon EC2, container platforms, and cloud-native environments. Develop containerized applications using Docker and orchestrate deployments with Kubernetes, Amazon ECS, or EKS. Collaborate with DevSecOps teams to implement CI/CD pipelines, Infrastructure as Code (IaC), automated testing, and secure deployment practices. Integrate applications with enterprise systems, APIs, authentication services, and third-party platforms. Optimize application performance, scalability, reliability, and security. Participate in Agile development activities, including backlog refinement, sprint planning, code reviews, and production support. Mentor junior developers and contribute to technical architecture, coding standards, and best practices. Required Qualifications Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field. Minimum of 5 years of full-stack software development experience. Strong experience developing enterprise web applications using modern JavaScript frameworks and cloud technologies. Experience building cloud-native and microservices-based applications. Experience working in Agile/Scrum software development environments. Required Technical Skills Full Stack Application Development AWS Cloud Services EC2, Lambda, API Gateway, IAM, S3 Angular, React, JavaScript, TypeScript PostgreSQL Apache Kafka Docker, Kubernetes, ECS/EKS CI/CD and DevSecOps Infrastructure as Code RESTful APIs and Microservices Linux and Cloud Administration Performance Optimization and Troubleshooting Strong analytical, communication, and collaboration skills Responsive and mobile-first design REST API integration Amazon CloudWatch AWS CloudFormation or Terraform Microservices and serverless architectures SQL and database performance tuning OpenAPI/Swagger Additional Desired Experience .NET / ASP.NET Core C# IIS Administration SQL Server T-SQL and PL/SQL PowerShell scripting JavaScript legacy frameworks (including AngularJS) Azure DevOps Windows Server administration API integrations with enterprise Microsoft technologies Work Environment Remote or hybrid work environment based on program requirements. Clearance Requirements Ability to obtain and maintain a Public Trust clearance. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
08/05/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Senior Full Stack Developer for a remote federal program opportunity. Position Overview The Senior Full Stack Developer is responsible for designing, developing, integrating, and supporting secure, scalable, and high-performing enterprise web applications using modern cloud-native technologies. This role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Solution Architects, UX/UI Designers, QA Engineers, and DevSecOps teams to deliver end-to-end solutions across the full software development lifecycle. The ideal candidate has strong expertise in AWS cloud services, modern front-end frameworks, back-end development, containerization, DevOps, and event-driven architectures. Key Responsibilities Design, develop, and maintain full-stack enterprise applications using modern front-end and back-end technologies. Develop responsive, accessible, and user-friendly web applications using Angular and React. Build scalable RESTful APIs, microservices, and serverless applications using AWS Lambda and related AWS services. Design and optimize relational database solutions using PostgreSQL, including schema design, stored procedures, and query optimization. Develop event-driven solutions using Apache Kafka or similar messaging platforms. Deploy and manage applications on Amazon EC2, container platforms, and cloud-native environments. Develop containerized applications using Docker and orchestrate deployments with Kubernetes, Amazon ECS, or EKS. Collaborate with DevSecOps teams to implement CI/CD pipelines, Infrastructure as Code (IaC), automated testing, and secure deployment practices. Integrate applications with enterprise systems, APIs, authentication services, and third-party platforms. Optimize application performance, scalability, reliability, and security. Participate in Agile development activities, including backlog refinement, sprint planning, code reviews, and production support. Mentor junior developers and contribute to technical architecture, coding standards, and best practices. Required Qualifications Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field. Minimum of 5 years of full-stack software development experience. Strong experience developing enterprise web applications using modern JavaScript frameworks and cloud technologies. Experience building cloud-native and microservices-based applications. Experience working in Agile/Scrum software development environments. Required Technical Skills Full Stack Application Development AWS Cloud Services EC2, Lambda, API Gateway, IAM, S3 Angular, React, JavaScript, TypeScript PostgreSQL Apache Kafka Docker, Kubernetes, ECS/EKS CI/CD and DevSecOps Infrastructure as Code RESTful APIs and Microservices Linux and Cloud Administration Performance Optimization and Troubleshooting Strong analytical, communication, and collaboration skills Responsive and mobile-first design REST API integration Amazon CloudWatch AWS CloudFormation or Terraform Microservices and serverless architectures SQL and database performance tuning OpenAPI/Swagger Additional Desired Experience .NET / ASP.NET Core C# IIS Administration SQL Server T-SQL and PL/SQL PowerShell scripting JavaScript legacy frameworks (including AngularJS) Azure DevOps Windows Server administration API integrations with enterprise Microsoft technologies Work Environment Remote or hybrid work environment based on program requirements. Clearance Requirements Ability to obtain and maintain a Public Trust clearance. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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