Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 5 Days - 8 Hours Work Type: Full Time
08/06/2026
Full time
Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 5 Days - 8 Hours Work Type: Full Time
Genesis10 is currently seeking a Cyber Security Engineer - Threat Detection with a Global Financial Institution. This is a hybrid 6+ month contract opportunity. This role is part of a high-performing Security Operations team responsible for advancing the organization's security monitoring, detection engineering, and cyber defense capabilities. The successful candidate will focus on building, tuning, and maintaining effective detections across cloud and on-premises environments to proactively identify, investigate, and respond to threats. Responsibilities: Design, develop, tune, and maintain threat detection logic across cloud and on-premises environments to improve visibility, alert quality, and response effectiveness Build and maintain efficient data ingestion and log onboarding pipelines for security-relevant telemetry Partner with threat intelligence teams to translate emerging threats and attacker techniques into actionable detection strategies Collaborate with security analysts, incident responders, and technology teams to investigate detections and reduce time to detect and respond Develop and fine-tune detection rules, signatures, correlation logic, and alerting thresholds to reduce false positives Map detections and coverage to relevant frameworks, including MITRE ATT&CK Use automation, scripting, and detection-as-code practices to improve the lifecycle management of detection content Evaluate security monitoring technologies, data sources, and analytics capabilities to identify opportunities for enhancement Ensure detection engineering practices align with applicable compliance and regulatory requirements Create and maintain clear documentation for detection logic, data sources, and operational procedures Continuously assess the effectiveness of cybersecurity monitoring controls Requirements: Minimum of 3 years of relevant cybersecurity, detection engineering, SOC engineering, security analytics, or security operations experience Hands-on experience analyzing logs and security telemetry from multiple sources, including endpoint, network, identity, cloud, infrastructure, and application platforms Experience with cloud SIEM, UEBA, EDR, SOAR, data lake, or related detection and monitoring technologies Strong knowledge of query languages and data analysis techniques Experience developing detection-as-code pipelines, automation, or scripts Ability to translate threat intelligence and adversary behaviors into practical detections Experience mapping detections to MITRE ATT&CK or similar security frameworks Working knowledge of Windows and Linux operating systems, common enterprise infrastructure, and cloud environments Strong troubleshooting, analytical, and problem-solving skills Strong documentation, communication, and collaboration skills Desired skills: Additional cybersecurity experience in incident response, threat intelligence, vulnerability management, security engineering, or cloud security is a plus Pay range: up to $64.82 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/06/2026
Full time
Genesis10 is currently seeking a Cyber Security Engineer - Threat Detection with a Global Financial Institution. This is a hybrid 6+ month contract opportunity. This role is part of a high-performing Security Operations team responsible for advancing the organization's security monitoring, detection engineering, and cyber defense capabilities. The successful candidate will focus on building, tuning, and maintaining effective detections across cloud and on-premises environments to proactively identify, investigate, and respond to threats. Responsibilities: Design, develop, tune, and maintain threat detection logic across cloud and on-premises environments to improve visibility, alert quality, and response effectiveness Build and maintain efficient data ingestion and log onboarding pipelines for security-relevant telemetry Partner with threat intelligence teams to translate emerging threats and attacker techniques into actionable detection strategies Collaborate with security analysts, incident responders, and technology teams to investigate detections and reduce time to detect and respond Develop and fine-tune detection rules, signatures, correlation logic, and alerting thresholds to reduce false positives Map detections and coverage to relevant frameworks, including MITRE ATT&CK Use automation, scripting, and detection-as-code practices to improve the lifecycle management of detection content Evaluate security monitoring technologies, data sources, and analytics capabilities to identify opportunities for enhancement Ensure detection engineering practices align with applicable compliance and regulatory requirements Create and maintain clear documentation for detection logic, data sources, and operational procedures Continuously assess the effectiveness of cybersecurity monitoring controls Requirements: Minimum of 3 years of relevant cybersecurity, detection engineering, SOC engineering, security analytics, or security operations experience Hands-on experience analyzing logs and security telemetry from multiple sources, including endpoint, network, identity, cloud, infrastructure, and application platforms Experience with cloud SIEM, UEBA, EDR, SOAR, data lake, or related detection and monitoring technologies Strong knowledge of query languages and data analysis techniques Experience developing detection-as-code pipelines, automation, or scripts Ability to translate threat intelligence and adversary behaviors into practical detections Experience mapping detections to MITRE ATT&CK or similar security frameworks Working knowledge of Windows and Linux operating systems, common enterprise infrastructure, and cloud environments Strong troubleshooting, analytical, and problem-solving skills Strong documentation, communication, and collaboration skills Desired skills: Additional cybersecurity experience in incident response, threat intelligence, vulnerability management, security engineering, or cloud security is a plus Pay range: up to $64.82 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is currently seeking a Sr. Service Delivery Manager, Software for a 3+ month contract to hire position with a Regional Financial Institution located in Columbus, OH, Detroit, MI, Minnetonka, MN, and Dallas, TX. Compensation: $70.00 - $80.00 per hour, W2, based on qualifications Position Overview: The Sr. Service Delivery Manager for the IT CLOCS Team will manage Information Technology, including the design, development, integration, and support of applications and staff within the ServiceNow Team. This role supports the Corporate Communications, Enterprise Risk, and Compliance teams, helping to ensure consistency with company strategy and goals. The candidate will assist in the development of strategy, planning, funding, and delivery of technology products and services and is responsible for end-to-end technology project execution. Key Responsibilities: Mentor and lead junior team members in the ServiceNow space Collaborate with other development teams for integration and deployment Review complex code and modules to ensure they meet requirements, functional, and technical specifications Participate and facilitate stand-ups, backlog grooming, sprint planning, task identification, estimating sessions, and sprint retrospectives Review solution architecture and design documentation Define, plan, and develop services, solutions, and frameworks to provide best-fit solutions along with enterprise architecture for projects in adherence with company standards Provide technical and consultative support on complex technical matters Frequently work with outside vendor representatives and technical teams that interface with internal applications Show drive and interest in learning new systems, applications, technologies, and, most importantly, business domains Show an understanding of industry standards and practices and knowledge of technical industry trends May manage complex or strategic projects Maintain a high level of expertise related to the assigned function and currency in technical enhancements, methodologies and trends Perform other duties as assigned Primary Requirements: Bachelor's degree in a technology-related field, specialized training, or equivalent work experience, or 4+ years of equivalent experience Minimum of 5+ years of People Management in an Enterprise Software environment 10+ years of IT Software Development experience In-depth knowledge of .NET infrastructure 5+ years of coding experience in .NET Framework, .NET core, MVC, and Entity Framework 5+ years managing .NET Framework, .NET core, MVC, and Entity Framework based teams/applications Experience developing web-based applications using HTML, JavaScript, and CSS Proficient in using Microsoft SQL Server and Oracle Sound knowledge of n-Tier architectures, frameworks, and design patterns Familiarity with architecture styles/APIs (REST, Web Services) Strong background in object-oriented development techniques Desired Skills: Prior experience with Telerik, Typescript and other front-end libraries like React, Angular, jQuery SharePoint experience designing and developing web pages and web parts, content Types and publishing of content type on site collections on SharePoint platform Experience with any of the following enterprise patterns/technologies/tools preferred - Zena, DataStage, GIT Experience in data transformation tools - DTS/SSIS Basic networking technologies, configurations, and concepts Knowledge in other basic technical areas is preferred - Network, Operating System, Source Control In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc. Experience in the financial industry and in a Regulatory and Compliance environment preferred Demonstrate strong analytical and excellent communication skills Demonstrate strong interpersonal skills, focus on customer service and the ability to work well independently or in teams Accountability and a learning attitude Conceptual and Analytical Thinking Attention to Detail and Commitment to Quality Continuous Improvement Teamwork and Collaboration Customer Service Orientation Initiative and Focused Execution Flexibility, Time Management and Organizational Skills Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/06/2026
Full time
Genesis10 is currently seeking a Sr. Service Delivery Manager, Software for a 3+ month contract to hire position with a Regional Financial Institution located in Columbus, OH, Detroit, MI, Minnetonka, MN, and Dallas, TX. Compensation: $70.00 - $80.00 per hour, W2, based on qualifications Position Overview: The Sr. Service Delivery Manager for the IT CLOCS Team will manage Information Technology, including the design, development, integration, and support of applications and staff within the ServiceNow Team. This role supports the Corporate Communications, Enterprise Risk, and Compliance teams, helping to ensure consistency with company strategy and goals. The candidate will assist in the development of strategy, planning, funding, and delivery of technology products and services and is responsible for end-to-end technology project execution. Key Responsibilities: Mentor and lead junior team members in the ServiceNow space Collaborate with other development teams for integration and deployment Review complex code and modules to ensure they meet requirements, functional, and technical specifications Participate and facilitate stand-ups, backlog grooming, sprint planning, task identification, estimating sessions, and sprint retrospectives Review solution architecture and design documentation Define, plan, and develop services, solutions, and frameworks to provide best-fit solutions along with enterprise architecture for projects in adherence with company standards Provide technical and consultative support on complex technical matters Frequently work with outside vendor representatives and technical teams that interface with internal applications Show drive and interest in learning new systems, applications, technologies, and, most importantly, business domains Show an understanding of industry standards and practices and knowledge of technical industry trends May manage complex or strategic projects Maintain a high level of expertise related to the assigned function and currency in technical enhancements, methodologies and trends Perform other duties as assigned Primary Requirements: Bachelor's degree in a technology-related field, specialized training, or equivalent work experience, or 4+ years of equivalent experience Minimum of 5+ years of People Management in an Enterprise Software environment 10+ years of IT Software Development experience In-depth knowledge of .NET infrastructure 5+ years of coding experience in .NET Framework, .NET core, MVC, and Entity Framework 5+ years managing .NET Framework, .NET core, MVC, and Entity Framework based teams/applications Experience developing web-based applications using HTML, JavaScript, and CSS Proficient in using Microsoft SQL Server and Oracle Sound knowledge of n-Tier architectures, frameworks, and design patterns Familiarity with architecture styles/APIs (REST, Web Services) Strong background in object-oriented development techniques Desired Skills: Prior experience with Telerik, Typescript and other front-end libraries like React, Angular, jQuery SharePoint experience designing and developing web pages and web parts, content Types and publishing of content type on site collections on SharePoint platform Experience with any of the following enterprise patterns/technologies/tools preferred - Zena, DataStage, GIT Experience in data transformation tools - DTS/SSIS Basic networking technologies, configurations, and concepts Knowledge in other basic technical areas is preferred - Network, Operating System, Source Control In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc. Experience in the financial industry and in a Regulatory and Compliance environment preferred Demonstrate strong analytical and excellent communication skills Demonstrate strong interpersonal skills, focus on customer service and the ability to work well independently or in teams Accountability and a learning attitude Conceptual and Analytical Thinking Attention to Detail and Commitment to Quality Continuous Improvement Teamwork and Collaboration Customer Service Orientation Initiative and Focused Execution Flexibility, Time Management and Organizational Skills Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is currently seeking an ITSM Process Analyst - Hybrid for a 4+ month contract position with a Public Sector Organizationlocated in Minneapolis, MN. Compensation: $38.00 - $39.00 per hour, W2 Position Overview: Our client is seeking a contractor to perform Knowledge Management, Change Management, and Asset Management functions for a large organization supporting a major international airport and six reliever airports. This role will refine and scale these functions into a mature, measurable, and optimized operation while enhancing governance, analytics, stakeholder engagement, and consistency across departments. This position is responsible for ensuring high-quality knowledge content, efficient and compliant change processes, and accurate asset lifecycle management within the ServiceNow platform. This role is required to be on-site for a minimum of 2 days per week. Key Responsibilities: Facilitate CAB meetings and track required follow-ups Ensure compliance with ITIL/ITSM best practices and organizational policies Administer and maintain Change Management processes in ServiceNow Curate and maintain the Knowledge Base in ServiceNow Partner with process owners and subject-matter experts to capture and convert knowledge into usable articles Oversee the lifecycle management of knowledge articles Assist with defining and enforcing CMDB governance, standards, and best practices Ensure data integrity and accuracy within the CMDB for all hardware assets Collaborate with engineering, support, and cybersecurity teams to ensure clear ownership and alignment Drive continuous improvement across Knowledge, Change, and CMDB processes Provide training and guidance to technical teams and stakeholders Primary Requirements: Bachelor's degree in Information Technology, Communications, Technical Writing, or related field, or relevant experience in lieu of a degree 3+ years of experience supporting or managing ITSM processes, including Change Management, Knowledge Management, or Asset/Configuration Management Hands-on experience in ServiceNow CAB Workbench, Knowledge Modules, and CMDB Workspace Hands-on experience administering or supporting ServiceNow ITSM modules Experience with CMDB governance, asset lifecycle management, and discovery tooling Background supporting enterprise change governance, including CAB facilitation Proven ability to write clear documentation, workflows, and operational procedures Strong understanding of ITIL foundations and practical application within an enterprise environment Demonstrated ability to analyze data, build reports, and present insights to leadership Strong customer focus and ability to manage complexity Excellent collaboration and communication skills Desired Skills: Prior experience as an IT process owner Experience with ServiceNow administration, development, and/or platform tools Experience with ServiceNow Business Management modules Experience with ServiceNow Service Management modules Experience as a facilitator or communications lead for a collaborative IT initiative Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/06/2026
Full time
Genesis10 is currently seeking an ITSM Process Analyst - Hybrid for a 4+ month contract position with a Public Sector Organizationlocated in Minneapolis, MN. Compensation: $38.00 - $39.00 per hour, W2 Position Overview: Our client is seeking a contractor to perform Knowledge Management, Change Management, and Asset Management functions for a large organization supporting a major international airport and six reliever airports. This role will refine and scale these functions into a mature, measurable, and optimized operation while enhancing governance, analytics, stakeholder engagement, and consistency across departments. This position is responsible for ensuring high-quality knowledge content, efficient and compliant change processes, and accurate asset lifecycle management within the ServiceNow platform. This role is required to be on-site for a minimum of 2 days per week. Key Responsibilities: Facilitate CAB meetings and track required follow-ups Ensure compliance with ITIL/ITSM best practices and organizational policies Administer and maintain Change Management processes in ServiceNow Curate and maintain the Knowledge Base in ServiceNow Partner with process owners and subject-matter experts to capture and convert knowledge into usable articles Oversee the lifecycle management of knowledge articles Assist with defining and enforcing CMDB governance, standards, and best practices Ensure data integrity and accuracy within the CMDB for all hardware assets Collaborate with engineering, support, and cybersecurity teams to ensure clear ownership and alignment Drive continuous improvement across Knowledge, Change, and CMDB processes Provide training and guidance to technical teams and stakeholders Primary Requirements: Bachelor's degree in Information Technology, Communications, Technical Writing, or related field, or relevant experience in lieu of a degree 3+ years of experience supporting or managing ITSM processes, including Change Management, Knowledge Management, or Asset/Configuration Management Hands-on experience in ServiceNow CAB Workbench, Knowledge Modules, and CMDB Workspace Hands-on experience administering or supporting ServiceNow ITSM modules Experience with CMDB governance, asset lifecycle management, and discovery tooling Background supporting enterprise change governance, including CAB facilitation Proven ability to write clear documentation, workflows, and operational procedures Strong understanding of ITIL foundations and practical application within an enterprise environment Demonstrated ability to analyze data, build reports, and present insights to leadership Strong customer focus and ability to manage complexity Excellent collaboration and communication skills Desired Skills: Prior experience as an IT process owner Experience with ServiceNow administration, development, and/or platform tools Experience with ServiceNow Business Management modules Experience with ServiceNow Service Management modules Experience as a facilitator or communications lead for a collaborative IT initiative Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Responsibilities Collaborate with business stakeholders, Product Teams, IT, vendors, and implementation partners to deliver enterprise technology solutions. Facilitate discovery sessions, workshops, and stakeholder meetings to gather business objectives and requirements. Perform business analysis including current-state assessments, future-state design, gap analysis, process optimization, and workflow documentation. Translate business needs into Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, acceptance criteria, process flows, data mappings, and integration specifications. Manage and refine product backlogs in JIRA, ensuring traceability and alignment with business priorities. Coordinate product delivery by managing priorities, dependencies, risks, milestones, and cross-functional workstreams. Support development teams throughout the SDLC by clarifying requirements, validating solutions, and ensuring business readiness. Analyze enterprise system integrations involving REST APIs, SOAP web services, SFTP, middleware, and batch interfaces. Partner with architects and engineers to support scalable application design, integrations, and security alignment. Create process flows, system diagrams, and solution documentation using Visio, Miro, or Lucidchart. Participate in Agile ceremonies including backlog refinement, sprint planning, demos, retrospectives, and release planning. Coordinate SIT and UAT activities, including test planning, test case development, defect management, and business acceptance. Perform SQL-based data analysis, validation, troubleshooting, and root cause analysis. Coordinate with vendors by tracking deliverables, reviewing documentation, and managing action items. Prepare project documentation, executive summaries, status reports, meeting materials, and decision logs. Identify project risks, dependencies, blockers, and recommend process improvements. Job Requirements Business Analysis Strong experience in Business Analysis, Technical Business Analysis, Product Analysis, or Product Delivery. Experience creating Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, acceptance criteria, current/future state process flows, data mapping documentation, and integration requirements. Agile & SDLC Strong understanding of the Software Development Life Cycle (SDLC). Experience working in Agile environments. Hands-on experience with JIRA, Azure DevOps Boards, and Confluence. Technical & Integration Experience analyzing enterprise integrations including REST APIs, SOAP web services, SFTP, middleware integrations, and batch interfaces. Data & Database SQL for data analysis and validation. Oracle database knowledge. Understanding of ETL concepts and data migration. Experience with root cause analysis and troubleshooting. Security Understanding of Microsoft Entra ID (Azure AD), SAML Single Sign-On (SSO), Identity and Access Management (IAM), and role-based security. Documentation & Communication Strong documentation, analytical, presentation, and stakeholder communication skills. Ability to collaborate effectively with business users, technical teams, vendors, and leadership. Qualifications Required Experience as a Business Analyst, Technical Business Analyst, Product Analyst, or Product Delivery Consultant. Strong experience gathering and documenting business and functional requirements. Experience supporting Agile software development and enterprise application implementations. Proficiency with JIRA, Azure DevOps, and Confluence. Experience with SQL, Oracle databases, and data validation. Knowledge of enterprise integrations, APIs, and data migration concepts. Excellent analytical, problem-solving, communication, and organizational skills. Preferred Microsoft Power Platform (Power Apps), SharePoint, .NET/C#, and Azure Services. Enterprise Content Management platforms (OpenText eDOCS, DocuWare). Experience with Risk, Claims, Legal, Compliance, or Safety systems. Origami Risk, TPA integrations, and Workers Compensation processes. Salesforce and ServiceNow. Power BI and Tableau. Mainframe modernization and COBOL applications. DevOps concepts and tools including Git, Jenkins, Azure DevOps Pipelines, and CI/CD.
08/06/2026
Full time
Job Responsibilities Collaborate with business stakeholders, Product Teams, IT, vendors, and implementation partners to deliver enterprise technology solutions. Facilitate discovery sessions, workshops, and stakeholder meetings to gather business objectives and requirements. Perform business analysis including current-state assessments, future-state design, gap analysis, process optimization, and workflow documentation. Translate business needs into Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, acceptance criteria, process flows, data mappings, and integration specifications. Manage and refine product backlogs in JIRA, ensuring traceability and alignment with business priorities. Coordinate product delivery by managing priorities, dependencies, risks, milestones, and cross-functional workstreams. Support development teams throughout the SDLC by clarifying requirements, validating solutions, and ensuring business readiness. Analyze enterprise system integrations involving REST APIs, SOAP web services, SFTP, middleware, and batch interfaces. Partner with architects and engineers to support scalable application design, integrations, and security alignment. Create process flows, system diagrams, and solution documentation using Visio, Miro, or Lucidchart. Participate in Agile ceremonies including backlog refinement, sprint planning, demos, retrospectives, and release planning. Coordinate SIT and UAT activities, including test planning, test case development, defect management, and business acceptance. Perform SQL-based data analysis, validation, troubleshooting, and root cause analysis. Coordinate with vendors by tracking deliverables, reviewing documentation, and managing action items. Prepare project documentation, executive summaries, status reports, meeting materials, and decision logs. Identify project risks, dependencies, blockers, and recommend process improvements. Job Requirements Business Analysis Strong experience in Business Analysis, Technical Business Analysis, Product Analysis, or Product Delivery. Experience creating Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, acceptance criteria, current/future state process flows, data mapping documentation, and integration requirements. Agile & SDLC Strong understanding of the Software Development Life Cycle (SDLC). Experience working in Agile environments. Hands-on experience with JIRA, Azure DevOps Boards, and Confluence. Technical & Integration Experience analyzing enterprise integrations including REST APIs, SOAP web services, SFTP, middleware integrations, and batch interfaces. Data & Database SQL for data analysis and validation. Oracle database knowledge. Understanding of ETL concepts and data migration. Experience with root cause analysis and troubleshooting. Security Understanding of Microsoft Entra ID (Azure AD), SAML Single Sign-On (SSO), Identity and Access Management (IAM), and role-based security. Documentation & Communication Strong documentation, analytical, presentation, and stakeholder communication skills. Ability to collaborate effectively with business users, technical teams, vendors, and leadership. Qualifications Required Experience as a Business Analyst, Technical Business Analyst, Product Analyst, or Product Delivery Consultant. Strong experience gathering and documenting business and functional requirements. Experience supporting Agile software development and enterprise application implementations. Proficiency with JIRA, Azure DevOps, and Confluence. Experience with SQL, Oracle databases, and data validation. Knowledge of enterprise integrations, APIs, and data migration concepts. Excellent analytical, problem-solving, communication, and organizational skills. Preferred Microsoft Power Platform (Power Apps), SharePoint, .NET/C#, and Azure Services. Enterprise Content Management platforms (OpenText eDOCS, DocuWare). Experience with Risk, Claims, Legal, Compliance, or Safety systems. Origami Risk, TPA integrations, and Workers Compensation processes. Salesforce and ServiceNow. Power BI and Tableau. Mainframe modernization and COBOL applications. DevOps concepts and tools including Git, Jenkins, Azure DevOps Pipelines, and CI/CD.
BERING STRAITS PROFESSIONAL SERVICES LLC
Washington, Washington DC
About Bering Straits Professional Services Paragon offers a wide range of environmental investigation, consulting, compliance, and remediation services as well as IT solutions, Facility O&M, Materiel Support, Supply and Security to both private- and public-sector clients throughout Alaska and the Continental U.S. Paragon's experienced professional staff is dedicated to producing high-quality documentation and providing safe field execution to support its clients' projects in line with local, state and federal guidelines and regulations. About this position: Sr. Cybersecurity Incident Response Specialist Location - Washington, DC The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $100k - $120k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities Member of the SOC team which provides 24 hours per day, 7 days per week, 365 days per year monitoring and incident response services for the organization's Network, Systems, Applications, and Web services. Provide senior level cybersecurity incident response expertise in support of the client's Incident Response processes and procedures. Develop operational baselines such data flows and application interactions to enhance SOC's ability to respond to incidents. Prepare and manage playbooks and relevant scenarios in addition to narratives and visual diagrams and review continuously, in compliance with NIST SP 800-61 and Government guidance. Follow current guidance from NIST 800-61, Federal Incident Notification Guidelines, CISA's Incident Response and Vulnerability Playbook, and client guidance. Monitor system status and sensor data from deployed sensors and triage for validity from Security Information and Event Management (SIEM) System, email, texts, phone calls and all enterprise managed dashboards. Analyze all sources including network traffic, identity, fault, performance, and bandwidth information, alerts and data to augment detection of network anomalies and unauthorized activity. Meet regularly with client stakeholders to develop content, analytic rules, alerts, dashboards, automation and identify ways to improve availability and efficiency of client's incident response program. Categorize, Prioritize, and Report on cybersecurity events in accordance with (IAW) SOPs and other relevant policies documents. Implement cybersecurity mitigations leveraging client tools and systems. Create and escalate cybersecurity-related investigations to both internal and external entities such as DHS or other Government Agencies with client and Federal defined timelines. Manage, coordinate, and respond to FOIA, audits, data calls, e-discovery and information requests. Schedule and execute incident response tabletop exercises with each client FISMA system on an annual basis. Review and handle phishing messages reported by client staff. Required (Minimum Necessary) Qualifications Education Requirements: High School or GED-General Educational Development-GED Diploma Bachelor's degree in computer science or equivalent is preferred Level of Experience Requirements: Minimum of five years hands-on experience Proven experience detecting, triaging, and responding to cyber incidents across enterprise networks and cloud environments. Knowledge, Skills, Abilities, and Other Characteristics Proficiency with SIEM, EDR/XDR platforms, and forensic tools. Strong understanding of threat actor TTPs, MITRE ATT&CK framework, and incident containment strategies. Ability to analyze network traffic, logs, and endpoint telemetry to identify malicious activity. Familiarity with malware analysis, reverse engineering basics, and memory analysis concepts Experience developing and tuning detection rules, playbooks, and automated response workflows. Working knowledge of incident response frameworks (e.g., NIST SP 800-61, SANS). Understanding of vulnerability management, threat intelligence integration, and SOC metrics/reporting. Understanding of basic computer and networking technologies. Windows and Linux/Unix operating systems Networking technologies (routing, switching, VLANs, subnets, firewalls) Common networking protocols - SSH, SMB, SMTP, FTP/SFTP, HTTP/HTTPS, DNS, etc. Common enterprise technologies - Active Directory, Group Policy, and the Microsoft Azure suite of cloud services. Understanding of current system logging technology and retrieving information from a plethora of technology platforms. Ability to work well in a team environment. Self-starter with ability to work with little supervision. Willingness to take on and adapt to new, open-ended tasks for which there is no current standard operating procedure. Ability to research independently and self-teach. Strong analytical and decision-making skills under pressure. Excellent written and verbal communication, including incident documentation and executive briefings. Ability to lead investigations, mentor junior analysts, and collaborate with cross-functional teams. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Accordingly, U.S. Citizenship is required. Preferred Interest in security/hacking culture. Ability to "think like an attacker" General cybersecurity certifications (one or more of the following preferred): CompTIA Security+ CompTIA Cybersecurity Analyst (CySA+) Certified Ethical Hacker (CEH) GIAC Certified Incident Handler (GCIH) Any cloud security certification, especially: CompTIA Cloud+ Certified Cloud Security Professional (CCSP) Cloud Security Alliance Certificate of Cloud Security Knowledge (CCSK) Any Microsoft 365/Azure cybersecurity certification, especially: Microsoft Certified: Security Operations Analyst Associate (SC-200) Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft Certified: Azure Security Engineer Associate (AZ-500) Familiarity with the Microsoft 365 and Microsoft Azure suite of products, including Microsoft Sentinel and Microsoft 365 Defender. Knowledge of common enterprise technologies, policies, and concepts such as: Microsoft Sentinel SIEM Kusto Query Language (KQL) Mobile device technologies (iOS, Android) Scripting experience (PowerShell, Python, etc.) Microsoft Power BI Azure DevOps Artificial Intelligence (AI) / Machine Learning (ML) expertise In-depth knowledge of AI and ML concepts. How to practically apply AI/ML technologies to enhance cyber threat hunting and incident response capabilities. Experience with specific AI services offered within Microsoft Azure. Supervisory Responsibilities This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Setting: Washington DC Schedule and Flexibility: Full Time in Office Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
08/06/2026
Full time
About Bering Straits Professional Services Paragon offers a wide range of environmental investigation, consulting, compliance, and remediation services as well as IT solutions, Facility O&M, Materiel Support, Supply and Security to both private- and public-sector clients throughout Alaska and the Continental U.S. Paragon's experienced professional staff is dedicated to producing high-quality documentation and providing safe field execution to support its clients' projects in line with local, state and federal guidelines and regulations. About this position: Sr. Cybersecurity Incident Response Specialist Location - Washington, DC The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $100k - $120k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities Member of the SOC team which provides 24 hours per day, 7 days per week, 365 days per year monitoring and incident response services for the organization's Network, Systems, Applications, and Web services. Provide senior level cybersecurity incident response expertise in support of the client's Incident Response processes and procedures. Develop operational baselines such data flows and application interactions to enhance SOC's ability to respond to incidents. Prepare and manage playbooks and relevant scenarios in addition to narratives and visual diagrams and review continuously, in compliance with NIST SP 800-61 and Government guidance. Follow current guidance from NIST 800-61, Federal Incident Notification Guidelines, CISA's Incident Response and Vulnerability Playbook, and client guidance. Monitor system status and sensor data from deployed sensors and triage for validity from Security Information and Event Management (SIEM) System, email, texts, phone calls and all enterprise managed dashboards. Analyze all sources including network traffic, identity, fault, performance, and bandwidth information, alerts and data to augment detection of network anomalies and unauthorized activity. Meet regularly with client stakeholders to develop content, analytic rules, alerts, dashboards, automation and identify ways to improve availability and efficiency of client's incident response program. Categorize, Prioritize, and Report on cybersecurity events in accordance with (IAW) SOPs and other relevant policies documents. Implement cybersecurity mitigations leveraging client tools and systems. Create and escalate cybersecurity-related investigations to both internal and external entities such as DHS or other Government Agencies with client and Federal defined timelines. Manage, coordinate, and respond to FOIA, audits, data calls, e-discovery and information requests. Schedule and execute incident response tabletop exercises with each client FISMA system on an annual basis. Review and handle phishing messages reported by client staff. Required (Minimum Necessary) Qualifications Education Requirements: High School or GED-General Educational Development-GED Diploma Bachelor's degree in computer science or equivalent is preferred Level of Experience Requirements: Minimum of five years hands-on experience Proven experience detecting, triaging, and responding to cyber incidents across enterprise networks and cloud environments. Knowledge, Skills, Abilities, and Other Characteristics Proficiency with SIEM, EDR/XDR platforms, and forensic tools. Strong understanding of threat actor TTPs, MITRE ATT&CK framework, and incident containment strategies. Ability to analyze network traffic, logs, and endpoint telemetry to identify malicious activity. Familiarity with malware analysis, reverse engineering basics, and memory analysis concepts Experience developing and tuning detection rules, playbooks, and automated response workflows. Working knowledge of incident response frameworks (e.g., NIST SP 800-61, SANS). Understanding of vulnerability management, threat intelligence integration, and SOC metrics/reporting. Understanding of basic computer and networking technologies. Windows and Linux/Unix operating systems Networking technologies (routing, switching, VLANs, subnets, firewalls) Common networking protocols - SSH, SMB, SMTP, FTP/SFTP, HTTP/HTTPS, DNS, etc. Common enterprise technologies - Active Directory, Group Policy, and the Microsoft Azure suite of cloud services. Understanding of current system logging technology and retrieving information from a plethora of technology platforms. Ability to work well in a team environment. Self-starter with ability to work with little supervision. Willingness to take on and adapt to new, open-ended tasks for which there is no current standard operating procedure. Ability to research independently and self-teach. Strong analytical and decision-making skills under pressure. Excellent written and verbal communication, including incident documentation and executive briefings. Ability to lead investigations, mentor junior analysts, and collaborate with cross-functional teams. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Accordingly, U.S. Citizenship is required. Preferred Interest in security/hacking culture. Ability to "think like an attacker" General cybersecurity certifications (one or more of the following preferred): CompTIA Security+ CompTIA Cybersecurity Analyst (CySA+) Certified Ethical Hacker (CEH) GIAC Certified Incident Handler (GCIH) Any cloud security certification, especially: CompTIA Cloud+ Certified Cloud Security Professional (CCSP) Cloud Security Alliance Certificate of Cloud Security Knowledge (CCSK) Any Microsoft 365/Azure cybersecurity certification, especially: Microsoft Certified: Security Operations Analyst Associate (SC-200) Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft Certified: Azure Security Engineer Associate (AZ-500) Familiarity with the Microsoft 365 and Microsoft Azure suite of products, including Microsoft Sentinel and Microsoft 365 Defender. Knowledge of common enterprise technologies, policies, and concepts such as: Microsoft Sentinel SIEM Kusto Query Language (KQL) Mobile device technologies (iOS, Android) Scripting experience (PowerShell, Python, etc.) Microsoft Power BI Azure DevOps Artificial Intelligence (AI) / Machine Learning (ML) expertise In-depth knowledge of AI and ML concepts. How to practically apply AI/ML technologies to enhance cyber threat hunting and incident response capabilities. Experience with specific AI services offered within Microsoft Azure. Supervisory Responsibilities This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Setting: Washington DC Schedule and Flexibility: Full Time in Office Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
08/05/2026
Full time
Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
08/05/2026
Full time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
08/05/2026
Full time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
08/05/2026
Full time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
08/05/2026
Full time
Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time