Keep Projects on Track and Drive Operational Excellence - Join Logic LC as a Technical Field Support Specialist II! Position Title: Technical Field Support Specialist II Company Name: Logic LC Salary Range: $50,000-$62,400 per year (depending on experience) Bonus Structure: Performance-Based Bonus Employment Type: Full-Time Work Location: Onsite Essington, PA Industry: Security / Access Control (Commercial, Industrial) Job Overview Logic LC is seeking a Technical Field Support Coordinator II professional to support the successful planning, coordination, and execution of commercial and industrial security, access control, CCTV, alarm, and low-voltage infrastructure projects. This role is ideal for someone who is highly organized, technically minded, and comfortable supporting both internal teams and field technicians. The right candidate will not only help keep projects on track but will also have the technical ability to assist with troubleshooting, communicate clearly with technicians and clients, and help resolve issues that may arise during installations, service calls, testing, and project completion. A background in installing low-voltage systems, security cameras, and access control hardware is highly preferred. Certifications are a plus but are not required. Who We Are Logic LC provides commercial and industrial security, access control, and integrated low-voltage solutions that are designed to work in real-world environments. We are known for clear communication, strong accountability, high standards, and doing the right thing when it matters. Our team values professionalism, practical problem-solving, teamwork, and field-first support. Employees have the opportunity to grow through hands-on learning, exposure to diverse projects, and collaboration with experienced professionals across operations, project management, and technical service teams. Key Responsibilities Coordinate and maintain project documentation, ensuring information is accurate, organized, and accessible to internal teams, clients, and project stakeholders. Track project timelines, milestones, budgets, costs, materials, and deliverables to help ensure projects remain on schedule and within scope. Coordinate technicians, equipment, materials, and project-related needs to support successful project execution. Provide direct support to field technicians during installations, service calls, testing, troubleshooting, and project completion. Assist with remote technical troubleshooting when needed, including helping technicians and clients work through access control, CCTV, alarm, and low-voltage system-related issues. Communicate with clients, technicians, project managers, sales, operations, and leadership to help resolve technical or logistical challenges. Prepare project status updates, progress reports, communication summaries, and internal updates as needed. Help ensure timely completion of project phases, deliverables, closeout items, and customer handoffs. Assist with customer system training, documentation, and project transition when needed. Identify opportunities to improve processes, documentation, communication, and overall project workflow. Support a professional, organized, and solutions-focused experience for both internal teams and customers. Qualifications Education High School Diploma or equivalent required. Associate degree or higher in Project Management, Business, Construction, Information Technology, Electronics, Low-Voltage Systems, or a related field preferred. Certifications Certifications Certifications are not required, but the following are considered a plus: OSHA 10 or OSHA 30 CAPM PMP Low-voltage, security, access control, CCTV, alarm, or related technical certifications Any additional project management, safety, or technical training Candidates without certifications will still be considered if they have strong technical ability, project coordination experience, and the ability to support field teams effectively. Experience & Skills 3-5 years of experience in project coordination, technical project support, or field service operations. Strong grasp of project management methodologies (e.g., Agile, Waterfall). Proficiency in tools like MS Project, Smartsheet, Trello, or similar platforms. Experience supporting installation or service teams in a technical environment is a plus. Advanced multitasking, time management, and organizational skills. Strong communication and interpersonal skills; capable of interfacing confidently with clients, technicians, and leadership. Analytical and problem-solving skills with the ability to resolve project-related challenges independently or collaboratively. Benefits Competitive salary Medical, Dental, and Vision Insurance 401(k) Retirement Plan Paid Time Off (Vacation, Sick Leave, Holidays) Paid Training & Certification Programs Team-Building Events and Collaborative Culture Flexible, Supportive Work Environment with Growth Pathways Schedule Full-Time Monday-Friday Occasional weekend support may be required based on project demands Location Onsite role at Logic LC headquarters or designated project support office Equal Employment Opportunity We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. A professional review will be completed as part of the onboarding process, in compliance with applicable laws.
08/08/2026
Full time
Keep Projects on Track and Drive Operational Excellence - Join Logic LC as a Technical Field Support Specialist II! Position Title: Technical Field Support Specialist II Company Name: Logic LC Salary Range: $50,000-$62,400 per year (depending on experience) Bonus Structure: Performance-Based Bonus Employment Type: Full-Time Work Location: Onsite Essington, PA Industry: Security / Access Control (Commercial, Industrial) Job Overview Logic LC is seeking a Technical Field Support Coordinator II professional to support the successful planning, coordination, and execution of commercial and industrial security, access control, CCTV, alarm, and low-voltage infrastructure projects. This role is ideal for someone who is highly organized, technically minded, and comfortable supporting both internal teams and field technicians. The right candidate will not only help keep projects on track but will also have the technical ability to assist with troubleshooting, communicate clearly with technicians and clients, and help resolve issues that may arise during installations, service calls, testing, and project completion. A background in installing low-voltage systems, security cameras, and access control hardware is highly preferred. Certifications are a plus but are not required. Who We Are Logic LC provides commercial and industrial security, access control, and integrated low-voltage solutions that are designed to work in real-world environments. We are known for clear communication, strong accountability, high standards, and doing the right thing when it matters. Our team values professionalism, practical problem-solving, teamwork, and field-first support. Employees have the opportunity to grow through hands-on learning, exposure to diverse projects, and collaboration with experienced professionals across operations, project management, and technical service teams. Key Responsibilities Coordinate and maintain project documentation, ensuring information is accurate, organized, and accessible to internal teams, clients, and project stakeholders. Track project timelines, milestones, budgets, costs, materials, and deliverables to help ensure projects remain on schedule and within scope. Coordinate technicians, equipment, materials, and project-related needs to support successful project execution. Provide direct support to field technicians during installations, service calls, testing, troubleshooting, and project completion. Assist with remote technical troubleshooting when needed, including helping technicians and clients work through access control, CCTV, alarm, and low-voltage system-related issues. Communicate with clients, technicians, project managers, sales, operations, and leadership to help resolve technical or logistical challenges. Prepare project status updates, progress reports, communication summaries, and internal updates as needed. Help ensure timely completion of project phases, deliverables, closeout items, and customer handoffs. Assist with customer system training, documentation, and project transition when needed. Identify opportunities to improve processes, documentation, communication, and overall project workflow. Support a professional, organized, and solutions-focused experience for both internal teams and customers. Qualifications Education High School Diploma or equivalent required. Associate degree or higher in Project Management, Business, Construction, Information Technology, Electronics, Low-Voltage Systems, or a related field preferred. Certifications Certifications Certifications are not required, but the following are considered a plus: OSHA 10 or OSHA 30 CAPM PMP Low-voltage, security, access control, CCTV, alarm, or related technical certifications Any additional project management, safety, or technical training Candidates without certifications will still be considered if they have strong technical ability, project coordination experience, and the ability to support field teams effectively. Experience & Skills 3-5 years of experience in project coordination, technical project support, or field service operations. Strong grasp of project management methodologies (e.g., Agile, Waterfall). Proficiency in tools like MS Project, Smartsheet, Trello, or similar platforms. Experience supporting installation or service teams in a technical environment is a plus. Advanced multitasking, time management, and organizational skills. Strong communication and interpersonal skills; capable of interfacing confidently with clients, technicians, and leadership. Analytical and problem-solving skills with the ability to resolve project-related challenges independently or collaboratively. Benefits Competitive salary Medical, Dental, and Vision Insurance 401(k) Retirement Plan Paid Time Off (Vacation, Sick Leave, Holidays) Paid Training & Certification Programs Team-Building Events and Collaborative Culture Flexible, Supportive Work Environment with Growth Pathways Schedule Full-Time Monday-Friday Occasional weekend support may be required based on project demands Location Onsite role at Logic LC headquarters or designated project support office Equal Employment Opportunity We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. A professional review will be completed as part of the onboarding process, in compliance with applicable laws.
Job Description Job Description Data & Evaluation Manager Department Programming Job Status Full-Time Reports To Senior Director of Advancement Job Type Regular Positions Supervised PT Data Coordinator FLSA Status Exempt Amount of Travel 10% Work Schedule M-F 10am-6pm, Hybrid Schedule, Occasional evenings and weekends POSITION SUMMARY The Data & Evaluation Manager leads Open Doors Academy's data management, analysis, reporting, and evaluation efforts. This position ensures that scholar and organizational data are accurate, secure, and effectively used to support program improvement, grant compliance, organizational learning, and strategic decision-making. The Data & Evaluation Manager works across departments and with external partners to coordinate data collection, maintain data systems, analyze outcomes, and translate complex information into clear dashboards, graphs, reports, presentations, and executive summaries. This position helps leadership, Board members, funders, school districts, and community partners understand ODA's performance, impact, and opportunities for improvement. ESSENTIAL RESPONSIBILITIES Data Management and Quality Lead organization-wide data collection, management, validation, and reporting processes. Develop and maintain clear data standards, standard operating procedures, reporting calendars, and documentation. Establish data-quality practices that promote accurate, complete, consistent, and timely information. Review data regularly to identify errors, missing information, inconsistencies, and reporting concerns. Work with department managers to resolve data issues and strengthen staff compliance with established procedures. Identify opportunities to simplify, improve, or automate data collection and reporting processes. Maintain the confidentiality and security of scholar, family, employee, and organizational information. Ensure compliance with FERPA, data-sharing agreements, grant requirements, and other applicable privacy standards. Data Systems and External Partnerships Serve as the primary administrator and internal expert for ODA's data management and reporting systems. Maintain system configurations, user access, permissions, reporting formats, and data integrity. Manage relationships with data software vendors and coordinate the resolution of system issues. Evaluate tools and system improvements that may strengthen organizational data capacity. Coordinate data exchanges with school districts, schools, evaluation partners, and community organizations. Strategic Analysis, Reporting & Evaluation Analyze program and organizational data to identify trends, strengths, performance gaps, risks, and opportunities. Translate complex data into clear, actionable dashboards, graphs, scorecards, reports, and presentations for technical and nontechnical audiences. Prepare monthly, quarterly, annual, and ad hoc reports that communicate scholar outcomes, organizational performance, and progress toward grant and program goals. Collaborate with Advancement and Programming leadership to align data collection, performance measures, grant requirements, and reporting needs. Support internal and third-party evaluations by coordinating data collection, analysis, reporting, and interpretation of findings. Ensure reports and visualizations are accurate, accessible, consistent, audience-appropriate, and supported by organized documentation for compliance and audit readiness. Collaboration and Organizational Support Partner with Programming, Advancement, Finance, Communications, and Executive Leadership to identify and address organizational data needs. Provide department managers with data procedures, tools, reporting guidance, and resources needed to support staff implementation. Serve as the primary internal resource for data-related questions and reporting requests. Participate in leadership, departmental, cross-functional, and external partner meetings as assigned. Maintain accurate records and complete required work by established deadlines. Promote ODA's mission, values, and commitment to scholar success. Contribute to a collaborative, equitable, inclusive, and continuously improving organizational culture. POSITION QUALIFICATIONS Education Bachelor's degree in data analytics, statistics, information systems, education, public administration, social sciences, nonprofit management, program evaluation, or a related field required. Experience At least three years of professional experience in data management, data analysis, program evaluation, educational data, nonprofit performance measurement, or a related field. Experience collecting, cleaning, validating, analyzing, and presenting data from multiple sources. Demonstrated experience developing dashboards, visualizations, presentations, or executive-level reports. Experience translating complex findings into clear and actionable information. Experience managing multiple projects and deadlines with a high level of accuracy. TECHNICAL SKILLS Required Advanced Microsoft Excel Microsoft Office 365 Database and CRM management Data cleaning, validation, and quality assurance Data analysis and reporting Dashboard development and data visualization Strong written and verbal communication skills Preferred Experience with one or more of the following is preferred: Power BI or Tableau Salesforce or similar CRM SQL Python or R Survey platforms (Qualtrics, SurveyMonkey, etc.) Experience working with educational or nonprofit data systems Candidates are not expected to have experience with every preferred platform. The ability to learn new systems and apply technology effectively is essential.
08/07/2026
Full time
Job Description Job Description Data & Evaluation Manager Department Programming Job Status Full-Time Reports To Senior Director of Advancement Job Type Regular Positions Supervised PT Data Coordinator FLSA Status Exempt Amount of Travel 10% Work Schedule M-F 10am-6pm, Hybrid Schedule, Occasional evenings and weekends POSITION SUMMARY The Data & Evaluation Manager leads Open Doors Academy's data management, analysis, reporting, and evaluation efforts. This position ensures that scholar and organizational data are accurate, secure, and effectively used to support program improvement, grant compliance, organizational learning, and strategic decision-making. The Data & Evaluation Manager works across departments and with external partners to coordinate data collection, maintain data systems, analyze outcomes, and translate complex information into clear dashboards, graphs, reports, presentations, and executive summaries. This position helps leadership, Board members, funders, school districts, and community partners understand ODA's performance, impact, and opportunities for improvement. ESSENTIAL RESPONSIBILITIES Data Management and Quality Lead organization-wide data collection, management, validation, and reporting processes. Develop and maintain clear data standards, standard operating procedures, reporting calendars, and documentation. Establish data-quality practices that promote accurate, complete, consistent, and timely information. Review data regularly to identify errors, missing information, inconsistencies, and reporting concerns. Work with department managers to resolve data issues and strengthen staff compliance with established procedures. Identify opportunities to simplify, improve, or automate data collection and reporting processes. Maintain the confidentiality and security of scholar, family, employee, and organizational information. Ensure compliance with FERPA, data-sharing agreements, grant requirements, and other applicable privacy standards. Data Systems and External Partnerships Serve as the primary administrator and internal expert for ODA's data management and reporting systems. Maintain system configurations, user access, permissions, reporting formats, and data integrity. Manage relationships with data software vendors and coordinate the resolution of system issues. Evaluate tools and system improvements that may strengthen organizational data capacity. Coordinate data exchanges with school districts, schools, evaluation partners, and community organizations. Strategic Analysis, Reporting & Evaluation Analyze program and organizational data to identify trends, strengths, performance gaps, risks, and opportunities. Translate complex data into clear, actionable dashboards, graphs, scorecards, reports, and presentations for technical and nontechnical audiences. Prepare monthly, quarterly, annual, and ad hoc reports that communicate scholar outcomes, organizational performance, and progress toward grant and program goals. Collaborate with Advancement and Programming leadership to align data collection, performance measures, grant requirements, and reporting needs. Support internal and third-party evaluations by coordinating data collection, analysis, reporting, and interpretation of findings. Ensure reports and visualizations are accurate, accessible, consistent, audience-appropriate, and supported by organized documentation for compliance and audit readiness. Collaboration and Organizational Support Partner with Programming, Advancement, Finance, Communications, and Executive Leadership to identify and address organizational data needs. Provide department managers with data procedures, tools, reporting guidance, and resources needed to support staff implementation. Serve as the primary internal resource for data-related questions and reporting requests. Participate in leadership, departmental, cross-functional, and external partner meetings as assigned. Maintain accurate records and complete required work by established deadlines. Promote ODA's mission, values, and commitment to scholar success. Contribute to a collaborative, equitable, inclusive, and continuously improving organizational culture. POSITION QUALIFICATIONS Education Bachelor's degree in data analytics, statistics, information systems, education, public administration, social sciences, nonprofit management, program evaluation, or a related field required. Experience At least three years of professional experience in data management, data analysis, program evaluation, educational data, nonprofit performance measurement, or a related field. Experience collecting, cleaning, validating, analyzing, and presenting data from multiple sources. Demonstrated experience developing dashboards, visualizations, presentations, or executive-level reports. Experience translating complex findings into clear and actionable information. Experience managing multiple projects and deadlines with a high level of accuracy. TECHNICAL SKILLS Required Advanced Microsoft Excel Microsoft Office 365 Database and CRM management Data cleaning, validation, and quality assurance Data analysis and reporting Dashboard development and data visualization Strong written and verbal communication skills Preferred Experience with one or more of the following is preferred: Power BI or Tableau Salesforce or similar CRM SQL Python or R Survey platforms (Qualtrics, SurveyMonkey, etc.) Experience working with educational or nonprofit data systems Candidates are not expected to have experience with every preferred platform. The ability to learn new systems and apply technology effectively is essential.
Job Description Job Description Data & Evaluation Manager Department Programming Job Status Full-Time Reports To Senior Director of Advancement Job Type Regular Positions Supervised PT Data Coordinator FLSA Status Exempt Amount of Travel 10% Work Schedule M-F 10am-6pm, Hybrid Schedule, Occasional evenings and weekends POSITION SUMMARY The Data & Evaluation Manager leads Open Doors Academy's data management, analysis, reporting, and evaluation efforts. This position ensures that scholar and organizational data are accurate, secure, and effectively used to support program improvement, grant compliance, organizational learning, and strategic decision-making. The Data & Evaluation Manager works across departments and with external partners to coordinate data collection, maintain data systems, analyze outcomes, and translate complex information into clear dashboards, graphs, reports, presentations, and executive summaries. This position helps leadership, Board members, funders, school districts, and community partners understand ODA's performance, impact, and opportunities for improvement. ESSENTIAL RESPONSIBILITIES Data Management and Quality Lead organization-wide data collection, management, validation, and reporting processes. Develop and maintain clear data standards, standard operating procedures, reporting calendars, and documentation. Establish data-quality practices that promote accurate, complete, consistent, and timely information. Review data regularly to identify errors, missing information, inconsistencies, and reporting concerns. Work with department managers to resolve data issues and strengthen staff compliance with established procedures. Identify opportunities to simplify, improve, or automate data collection and reporting processes. Maintain the confidentiality and security of scholar, family, employee, and organizational information. Ensure compliance with FERPA, data-sharing agreements, grant requirements, and other applicable privacy standards. Data Systems and External Partnerships Serve as the primary administrator and internal expert for ODA's data management and reporting systems. Maintain system configurations, user access, permissions, reporting formats, and data integrity. Manage relationships with data software vendors and coordinate the resolution of system issues. Evaluate tools and system improvements that may strengthen organizational data capacity. Coordinate data exchanges with school districts, schools, evaluation partners, and community organizations. Strategic Analysis, Reporting & Evaluation Analyze program and organizational data to identify trends, strengths, performance gaps, risks, and opportunities. Translate complex data into clear, actionable dashboards, graphs, scorecards, reports, and presentations for technical and nontechnical audiences. Prepare monthly, quarterly, annual, and ad hoc reports that communicate scholar outcomes, organizational performance, and progress toward grant and program goals. Collaborate with Advancement and Programming leadership to align data collection, performance measures, grant requirements, and reporting needs. Support internal and third-party evaluations by coordinating data collection, analysis, reporting, and interpretation of findings. Ensure reports and visualizations are accurate, accessible, consistent, audience-appropriate, and supported by organized documentation for compliance and audit readiness. Collaboration and Organizational Support Partner with Programming, Advancement, Finance, Communications, and Executive Leadership to identify and address organizational data needs. Provide department managers with data procedures, tools, reporting guidance, and resources needed to support staff implementation. Serve as the primary internal resource for data-related questions and reporting requests. Participate in leadership, departmental, cross-functional, and external partner meetings as assigned. Maintain accurate records and complete required work by established deadlines. Promote ODA's mission, values, and commitment to scholar success. Contribute to a collaborative, equitable, inclusive, and continuously improving organizational culture. POSITION QUALIFICATIONS Education Bachelor's degree in data analytics, statistics, information systems, education, public administration, social sciences, nonprofit management, program evaluation, or a related field required. Experience At least three years of professional experience in data management, data analysis, program evaluation, educational data, nonprofit performance measurement, or a related field. Experience collecting, cleaning, validating, analyzing, and presenting data from multiple sources. Demonstrated experience developing dashboards, visualizations, presentations, or executive-level reports. Experience translating complex findings into clear and actionable information. Experience managing multiple projects and deadlines with a high level of accuracy. TECHNICAL SKILLS Required Advanced Microsoft Excel Microsoft Office 365 Database and CRM management Data cleaning, validation, and quality assurance Data analysis and reporting Dashboard development and data visualization Strong written and verbal communication skills Preferred Experience with one or more of the following is preferred: Power BI or Tableau Salesforce or similar CRM SQL Python or R Survey platforms (Qualtrics, SurveyMonkey, etc.) Experience working with educational or nonprofit data systems Candidates are not expected to have experience with every preferred platform. The ability to learn new systems and apply technology effectively is essential.
08/07/2026
Full time
Job Description Job Description Data & Evaluation Manager Department Programming Job Status Full-Time Reports To Senior Director of Advancement Job Type Regular Positions Supervised PT Data Coordinator FLSA Status Exempt Amount of Travel 10% Work Schedule M-F 10am-6pm, Hybrid Schedule, Occasional evenings and weekends POSITION SUMMARY The Data & Evaluation Manager leads Open Doors Academy's data management, analysis, reporting, and evaluation efforts. This position ensures that scholar and organizational data are accurate, secure, and effectively used to support program improvement, grant compliance, organizational learning, and strategic decision-making. The Data & Evaluation Manager works across departments and with external partners to coordinate data collection, maintain data systems, analyze outcomes, and translate complex information into clear dashboards, graphs, reports, presentations, and executive summaries. This position helps leadership, Board members, funders, school districts, and community partners understand ODA's performance, impact, and opportunities for improvement. ESSENTIAL RESPONSIBILITIES Data Management and Quality Lead organization-wide data collection, management, validation, and reporting processes. Develop and maintain clear data standards, standard operating procedures, reporting calendars, and documentation. Establish data-quality practices that promote accurate, complete, consistent, and timely information. Review data regularly to identify errors, missing information, inconsistencies, and reporting concerns. Work with department managers to resolve data issues and strengthen staff compliance with established procedures. Identify opportunities to simplify, improve, or automate data collection and reporting processes. Maintain the confidentiality and security of scholar, family, employee, and organizational information. Ensure compliance with FERPA, data-sharing agreements, grant requirements, and other applicable privacy standards. Data Systems and External Partnerships Serve as the primary administrator and internal expert for ODA's data management and reporting systems. Maintain system configurations, user access, permissions, reporting formats, and data integrity. Manage relationships with data software vendors and coordinate the resolution of system issues. Evaluate tools and system improvements that may strengthen organizational data capacity. Coordinate data exchanges with school districts, schools, evaluation partners, and community organizations. Strategic Analysis, Reporting & Evaluation Analyze program and organizational data to identify trends, strengths, performance gaps, risks, and opportunities. Translate complex data into clear, actionable dashboards, graphs, scorecards, reports, and presentations for technical and nontechnical audiences. Prepare monthly, quarterly, annual, and ad hoc reports that communicate scholar outcomes, organizational performance, and progress toward grant and program goals. Collaborate with Advancement and Programming leadership to align data collection, performance measures, grant requirements, and reporting needs. Support internal and third-party evaluations by coordinating data collection, analysis, reporting, and interpretation of findings. Ensure reports and visualizations are accurate, accessible, consistent, audience-appropriate, and supported by organized documentation for compliance and audit readiness. Collaboration and Organizational Support Partner with Programming, Advancement, Finance, Communications, and Executive Leadership to identify and address organizational data needs. Provide department managers with data procedures, tools, reporting guidance, and resources needed to support staff implementation. Serve as the primary internal resource for data-related questions and reporting requests. Participate in leadership, departmental, cross-functional, and external partner meetings as assigned. Maintain accurate records and complete required work by established deadlines. Promote ODA's mission, values, and commitment to scholar success. Contribute to a collaborative, equitable, inclusive, and continuously improving organizational culture. POSITION QUALIFICATIONS Education Bachelor's degree in data analytics, statistics, information systems, education, public administration, social sciences, nonprofit management, program evaluation, or a related field required. Experience At least three years of professional experience in data management, data analysis, program evaluation, educational data, nonprofit performance measurement, or a related field. Experience collecting, cleaning, validating, analyzing, and presenting data from multiple sources. Demonstrated experience developing dashboards, visualizations, presentations, or executive-level reports. Experience translating complex findings into clear and actionable information. Experience managing multiple projects and deadlines with a high level of accuracy. TECHNICAL SKILLS Required Advanced Microsoft Excel Microsoft Office 365 Database and CRM management Data cleaning, validation, and quality assurance Data analysis and reporting Dashboard development and data visualization Strong written and verbal communication skills Preferred Experience with one or more of the following is preferred: Power BI or Tableau Salesforce or similar CRM SQL Python or R Survey platforms (Qualtrics, SurveyMonkey, etc.) Experience working with educational or nonprofit data systems Candidates are not expected to have experience with every preferred platform. The ability to learn new systems and apply technology effectively is essential.