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Business Analyst / Project Manager
BC Forward Charlotte, North Carolina
Job Title: Business Analyst / Project Manager Location: Jersey City, NJ (Hybrid, minimum 3 days onsite) Duration: Contract - 12 months Pay Range: $67.69/hr (W2) Job ID: 407736 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an Business Analyst / Project Manager to join our dynamic team. The ideal candidate will have strong experience in business analysis, data quality, SQL-based analytics, and program governance, and a proven ability to coordinate onboarding of projects, enforce governance controls, and deliver portfolio reporting and risk management outcomes. Responsibilities: Coordinate and oversee onboarding of incoming projects into the program. Ensure compliance with governance processes, including tollgates, risk assessments, regulatory controls, change management, and documentation standards. Provide centralized tracking, reporting, and issue management across the portfolio. Monitor program health, delivery risks, dependencies, and escalations. Perform data quality checks using internal data source systems, including validation, reconciliation, and troubleshooting. Drive consistency in governance execution and align projects with organizational expectations and delivery commitments. Required Skills & Qualifications: Bachelor's degree in Finance, Computer Science, Information Systems, Mathematics, Engineering, or a related quantitative discipline. 5+ years of experience in data analysis, business analysis, financial technology, risk management, or a related field. Hands-on proficiency with SQL and relational databases to query and analyze large datasets. Proven ability to investigate, validate, reconcile, and troubleshoot complex data issues across multiple source systems. Experience with data quality assessments, root cause analysis, and data lineage reviews. Strong analytical and problem-solving skills with the ability to translate findings into actionable insights. Excellent communication skills to collaborate with business stakeholders, technology teams, and project management teams. Experience supporting project governance, regulatory, or risk initiatives within financial services. Preferred Skills: Automation, data extraction, and reporting using Python and VB Scripting (VBScript/VBA). Building data analysis frameworks, validation routines, and reconciliation processes in Python. Automating data quality checks, exception reporting, and workflows through scripting. Proficiency with Pandas, NumPy, and OpenPyXL. Integration of database queries, file processing, and reporting via automated scripts. Knowledge of Excel VBA/VB Scripting for macros and reporting tools. Familiarity with version control, code reviews, testing, and documentation practices. Experience supporting large-scale financial, risk, or regulatory reporting environments through automation and analytics. Additional Details: Start: ASAP. Expected start 2-4 weeks after offer. Candidates must meet the outlined start date. Worksite: NJ2-525-18-01. Hybrid schedule requirement of a minimum of 3 days per week onsite. Glider Candidate ID Verification will apply. Please include current location and relocation intent on the resume. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: Business Analyst / Project Manager Location: Jersey City, NJ (Hybrid, minimum 3 days onsite) Duration: Contract - 12 months Pay Range: $67.69/hr (W2) Job ID: 407736 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an Business Analyst / Project Manager to join our dynamic team. The ideal candidate will have strong experience in business analysis, data quality, SQL-based analytics, and program governance, and a proven ability to coordinate onboarding of projects, enforce governance controls, and deliver portfolio reporting and risk management outcomes. Responsibilities: Coordinate and oversee onboarding of incoming projects into the program. Ensure compliance with governance processes, including tollgates, risk assessments, regulatory controls, change management, and documentation standards. Provide centralized tracking, reporting, and issue management across the portfolio. Monitor program health, delivery risks, dependencies, and escalations. Perform data quality checks using internal data source systems, including validation, reconciliation, and troubleshooting. Drive consistency in governance execution and align projects with organizational expectations and delivery commitments. Required Skills & Qualifications: Bachelor's degree in Finance, Computer Science, Information Systems, Mathematics, Engineering, or a related quantitative discipline. 5+ years of experience in data analysis, business analysis, financial technology, risk management, or a related field. Hands-on proficiency with SQL and relational databases to query and analyze large datasets. Proven ability to investigate, validate, reconcile, and troubleshoot complex data issues across multiple source systems. Experience with data quality assessments, root cause analysis, and data lineage reviews. Strong analytical and problem-solving skills with the ability to translate findings into actionable insights. Excellent communication skills to collaborate with business stakeholders, technology teams, and project management teams. Experience supporting project governance, regulatory, or risk initiatives within financial services. Preferred Skills: Automation, data extraction, and reporting using Python and VB Scripting (VBScript/VBA). Building data analysis frameworks, validation routines, and reconciliation processes in Python. Automating data quality checks, exception reporting, and workflows through scripting. Proficiency with Pandas, NumPy, and OpenPyXL. Integration of database queries, file processing, and reporting via automated scripts. Knowledge of Excel VBA/VB Scripting for macros and reporting tools. Familiarity with version control, code reviews, testing, and documentation practices. Experience supporting large-scale financial, risk, or regulatory reporting environments through automation and analytics. Additional Details: Start: ASAP. Expected start 2-4 weeks after offer. Candidates must meet the outlined start date. Worksite: NJ2-525-18-01. Hybrid schedule requirement of a minimum of 3 days per week onsite. Glider Candidate ID Verification will apply. Please include current location and relocation intent on the resume. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Network Engineer
Genesis10 Tampa, Florida
Genesis10 is currently seeking a Network Engineer for a direct hire opportunity with a Major Financial Services Firm located in Tampa, FL. We are seeking a Network Engineer to join a dynamic Enterprise IT department. You will play a critical role assisting in designing, implementing, and maintaining a complex network infrastructure, ensuring optimal performance, security, and scalability. You will be involved with large-scale projects and engineer, test, document, and deploy network infrastructure solutions. The Engineer works to provide technical solutions to solve complex challenges for both IT-facing and business-facing customers. You will report to the Network Engineering Team Leader. Responsibilities: Design, deploy, and manage secure and scalable Local Area Networks (LANs), Wide Area Networks (WANs), and Wireless Local Area Networks (WLANs) Configure and troubleshoot network devices such as routers, switches, firewalls, and wireless access points Analyze new products and make recommendations for implementation Implement and maintain robust network security measures to protect against cyber threats Monitor network performance, identify bottlenecks, and proactively recommend and implement solutions to improve network efficiency Automate routine network tasks to improve efficiency and free up time for strategic initiatives Document network configurations and procedures for future reference and knowledge transfer Troubleshoot and resolve complex network issues that are escalated from lower support tiers Stay up-to-date on latest network technologies and security best practices Requirements: 5+ years' experience in Network Engineering Fluency in Cisco routing and switching technologies Experience with WAN, Campus, Data Center, Wireless, and networks at an enterprise scale Experience with Cisco SD-WAN technologies Viptela and Meraki Experience with firewalls and VPN devices Solid knowledge of infrastructure systems including compute, OS, hypervisor, network, storage, database and security Experience with load balancers 3 years of experience building, deploying and managing public cloud IaaS and PaaS services Proficiency in scripting languages such as Python, or PowerShell Infrastructure as Code (IaC) toolsets including (e.g. Terraform, Ansible) Fluency in complex BGP Routing, Diverse Cloud networking (AWS, Azure), cloud-hosted voice providers like Genesys If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/05/2026
Full time
Genesis10 is currently seeking a Network Engineer for a direct hire opportunity with a Major Financial Services Firm located in Tampa, FL. We are seeking a Network Engineer to join a dynamic Enterprise IT department. You will play a critical role assisting in designing, implementing, and maintaining a complex network infrastructure, ensuring optimal performance, security, and scalability. You will be involved with large-scale projects and engineer, test, document, and deploy network infrastructure solutions. The Engineer works to provide technical solutions to solve complex challenges for both IT-facing and business-facing customers. You will report to the Network Engineering Team Leader. Responsibilities: Design, deploy, and manage secure and scalable Local Area Networks (LANs), Wide Area Networks (WANs), and Wireless Local Area Networks (WLANs) Configure and troubleshoot network devices such as routers, switches, firewalls, and wireless access points Analyze new products and make recommendations for implementation Implement and maintain robust network security measures to protect against cyber threats Monitor network performance, identify bottlenecks, and proactively recommend and implement solutions to improve network efficiency Automate routine network tasks to improve efficiency and free up time for strategic initiatives Document network configurations and procedures for future reference and knowledge transfer Troubleshoot and resolve complex network issues that are escalated from lower support tiers Stay up-to-date on latest network technologies and security best practices Requirements: 5+ years' experience in Network Engineering Fluency in Cisco routing and switching technologies Experience with WAN, Campus, Data Center, Wireless, and networks at an enterprise scale Experience with Cisco SD-WAN technologies Viptela and Meraki Experience with firewalls and VPN devices Solid knowledge of infrastructure systems including compute, OS, hypervisor, network, storage, database and security Experience with load balancers 3 years of experience building, deploying and managing public cloud IaaS and PaaS services Proficiency in scripting languages such as Python, or PowerShell Infrastructure as Code (IaC) toolsets including (e.g. Terraform, Ansible) Fluency in complex BGP Routing, Diverse Cloud networking (AWS, Azure), cloud-hosted voice providers like Genesys If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Java Full Stack Developer
BC Forward Pennington, New Jersey
Job Title: Java Full Stack Developer Location: Pennington, NJ Duration: Contract - 15 months Pay Range: $68.25/hr (W2) Job ID: 407225 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We seek an Application Programmer III to join our team. The role requires close collaboration with Business and Systems Analysts to translate system requirements into low-level designs and implement application code that follows established standards and guidelines. The candidate will unit test, package, and support deployments through higher environments to Production and will partner with quality assurance and certification teams to address issues identified during testing. Schedule and Interview Details: Hybrid schedule with a minimum of 3 days onsite per week. Target start: August or September. Interview: 1 round, video required. Glider ID verification. Submission Guidance: Include current location and relocation plan on resume. List availability and earliest start date. Indicate any cooling-off period if applicable. Approved location: Pennington, NJ. Maximum 3 submissions per vendor. Responsibilities: Collaborate with analysts to convert requirements into detailed technical designs. Develop application code following standard patterns and coding guidelines. Perform unit testing, package builds, and support deployments through Production. Partner with QA and product certification teams to resolve defects and issues. Primary Skill: Spring Boot. Required Skills & Qualifications: Core Java and Spring Boot. Experience building Java/J2EE applications with JSP and Servlets. Experience with IDEs such as Eclipse, NetBeans, or IntelliJ. Application server experience deploying to WebSphere, Tomcat, or Apache. Experience with Web APIs. Working knowledge of Handlebars, AngularJS or React, JavaScript, and jQuery. Strong analytical and problem-solving skills. Effective written and verbal communication. Self-motivated with the ability to take on additional responsibilities. Working knowledge of Microsoft .NET Framework 4.0+ with proficiency in .NET Core, C#, and WCF services. Strong understanding of object-oriented programming. Expertise in ASP.NET, .NET MVC, HTML, CSS, JavaScript, jQuery, and Bootstrap. Preferred Skills: Knowledge of Oracle and T-SQL. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume, including current location, relocation plan, availability, and any cooling-off details.
08/05/2026
Full time
Job Title: Java Full Stack Developer Location: Pennington, NJ Duration: Contract - 15 months Pay Range: $68.25/hr (W2) Job ID: 407225 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We seek an Application Programmer III to join our team. The role requires close collaboration with Business and Systems Analysts to translate system requirements into low-level designs and implement application code that follows established standards and guidelines. The candidate will unit test, package, and support deployments through higher environments to Production and will partner with quality assurance and certification teams to address issues identified during testing. Schedule and Interview Details: Hybrid schedule with a minimum of 3 days onsite per week. Target start: August or September. Interview: 1 round, video required. Glider ID verification. Submission Guidance: Include current location and relocation plan on resume. List availability and earliest start date. Indicate any cooling-off period if applicable. Approved location: Pennington, NJ. Maximum 3 submissions per vendor. Responsibilities: Collaborate with analysts to convert requirements into detailed technical designs. Develop application code following standard patterns and coding guidelines. Perform unit testing, package builds, and support deployments through Production. Partner with QA and product certification teams to resolve defects and issues. Primary Skill: Spring Boot. Required Skills & Qualifications: Core Java and Spring Boot. Experience building Java/J2EE applications with JSP and Servlets. Experience with IDEs such as Eclipse, NetBeans, or IntelliJ. Application server experience deploying to WebSphere, Tomcat, or Apache. Experience with Web APIs. Working knowledge of Handlebars, AngularJS or React, JavaScript, and jQuery. Strong analytical and problem-solving skills. Effective written and verbal communication. Self-motivated with the ability to take on additional responsibilities. Working knowledge of Microsoft .NET Framework 4.0+ with proficiency in .NET Core, C#, and WCF services. Strong understanding of object-oriented programming. Expertise in ASP.NET, .NET MVC, HTML, CSS, JavaScript, jQuery, and Bootstrap. Preferred Skills: Knowledge of Oracle and T-SQL. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume, including current location, relocation plan, availability, and any cooling-off details.
Marketing Data Analyst - Salesforce & Marketing Cloud
BC Forward Minneapolis, Minnesota
Job Title: Marketing Data Analyst - Salesforce & Marketing Cloud Location: Remote Duration: Contract - 3 months Pay Range: $71.62/hr (W2) Job ID: 407546 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Marketing Data Analyst to join our dynamic team. The ideal candidate will have strong experience in Salesforce Marketing Cloud, data engineering, SQL, and campaign analytics and a proven ability to design scalable data processes, ensure compliance, and optimize multi-channel marketing performance. Responsibilities: Design and implement data pipelines for marketing campaigns, including cleaning, mapping, loading, and validation Develop ETL integrations and custom data structures to support segmentation and personalization Build and maintain queries, dashboards, and reports to track KPIs and campaign performance Enforce data governance standards and Marketing Cloud data architecture conventions Implement automated controls to ensure compliance with company and regulatory requirements Partner with marketing, product, sales, technical teams, and agencies to launch segment-specific programs Support alternative channels including tradeshows, seminars, and industry sponsorships Manage vendor relationships and contracts to ensure alignment with policies and standards Required Skills & Qualifications: Bachelor's degree, or equivalent work experience Six or more years of related experience in marketing and marketing strategy with a record of results Proficiency in SQL, advanced Excel, and writing queries for analysis and presentation Experience with ETL processes, data modeling, data structures, and raw data cleansing Preferred Skills: Six or more years in marketing data engineering, with 4+ years in Salesforce Marketing Cloud Strong knowledge of Salesforce schema, SOQL, Data Loader, ETL tools, API integrations, and master data management Proficiency in Salesforce CRM and marketing automation platforms Understanding of marketing channels, KPI frameworks, and attribution models Ability to partner with marketing teams across the campaign lifecycle and deliver rapid-turnaround analyses Certifications such as Salesforce Certified Data Architect or Platform Data Architect Effective communication, organizational, and team-building skills Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: Marketing Data Analyst - Salesforce & Marketing Cloud Location: Remote Duration: Contract - 3 months Pay Range: $71.62/hr (W2) Job ID: 407546 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Marketing Data Analyst to join our dynamic team. The ideal candidate will have strong experience in Salesforce Marketing Cloud, data engineering, SQL, and campaign analytics and a proven ability to design scalable data processes, ensure compliance, and optimize multi-channel marketing performance. Responsibilities: Design and implement data pipelines for marketing campaigns, including cleaning, mapping, loading, and validation Develop ETL integrations and custom data structures to support segmentation and personalization Build and maintain queries, dashboards, and reports to track KPIs and campaign performance Enforce data governance standards and Marketing Cloud data architecture conventions Implement automated controls to ensure compliance with company and regulatory requirements Partner with marketing, product, sales, technical teams, and agencies to launch segment-specific programs Support alternative channels including tradeshows, seminars, and industry sponsorships Manage vendor relationships and contracts to ensure alignment with policies and standards Required Skills & Qualifications: Bachelor's degree, or equivalent work experience Six or more years of related experience in marketing and marketing strategy with a record of results Proficiency in SQL, advanced Excel, and writing queries for analysis and presentation Experience with ETL processes, data modeling, data structures, and raw data cleansing Preferred Skills: Six or more years in marketing data engineering, with 4+ years in Salesforce Marketing Cloud Strong knowledge of Salesforce schema, SOQL, Data Loader, ETL tools, API integrations, and master data management Proficiency in Salesforce CRM and marketing automation platforms Understanding of marketing channels, KPI frameworks, and attribution models Ability to partner with marketing teams across the campaign lifecycle and deliver rapid-turnaround analyses Certifications such as Salesforce Certified Data Architect or Platform Data Architect Effective communication, organizational, and team-building skills Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
IT Business Analyst III
BC Forward Chandler, Arizona
Job Title: IT Business Analyst III Location: Chandler, AZ (Hybrid, minimum 3 days onsite per week) Duration: Contract - 11 months Pay Range: $53.54/hr (W2) Job ID: 407463 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an IT Business Analyst III to join our dynamic team. The ideal candidate will have strong experience in inventory and access governance for AIT systems, compliance and risk documentation, and change and queue management across technical and information security deliverables, with a proven ability to coordinate approvals, maintain accurate repositories, and drive remediation and attestations. Responsibilities: Manage AIT Inventory Management System queues for technical and information security deliverables. Oversee Not Permitted Technology target dates and date modifications. Coordinate P2/P3 compliance, patch scheduling, and configuration management verifications. Document risks and manage remediation or compensating controls. Approve and review access, firewall, and change management requests. Administer service ID management and attestations. Partner with AIT SMEs to drive follow-ups, break-fix communications, and decommissioning or creation of AITs. Perform significant change assessments and approvals. Manage Access Business Rule Engine for violations, eligibility, toxic combinations, and exceptions. Coordinate communications with AIT engineering teams. Handle Trident Survey (GIS) responses and attestations and dormancy management. Act as point of contact for AIT-related requests and inquiries. Serve as Enterprise Critical Infrastructure team librarian, ensuring required documents are stored in FileNet, FORP, and Team NFS repositories. Manage access permissions for ECI documents across repositories. Coordinate quarterly FORP testing and manage the ECI team's FORP user population. Conduct yearly reviews of ECI recovery support contacts, ECI inventory, and ECI AITs. Engage with IOR Strategy and Governance for required training and guidance. Required Skills & Qualifications: Proficiency with Microsoft Office for documentation, tracking, and reporting. Experience with inventory, access governance, and change management processes in enterprise environments. Knowledge of compliance controls, risk remediation, and attestations. Ability to coordinate cross-functional communications and drive follow-ups with engineering and SMEs. Experience level: 5+ years in IT business analysis, governance, or related roles. Preferred Skills: Familiarity with AIT processes, Access Business Rule Engines, and Trident Survey (GIS). Experience managing enterprise repositories such as FileNet, FORP, and NFS shares. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: IT Business Analyst III Location: Chandler, AZ (Hybrid, minimum 3 days onsite per week) Duration: Contract - 11 months Pay Range: $53.54/hr (W2) Job ID: 407463 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an IT Business Analyst III to join our dynamic team. The ideal candidate will have strong experience in inventory and access governance for AIT systems, compliance and risk documentation, and change and queue management across technical and information security deliverables, with a proven ability to coordinate approvals, maintain accurate repositories, and drive remediation and attestations. Responsibilities: Manage AIT Inventory Management System queues for technical and information security deliverables. Oversee Not Permitted Technology target dates and date modifications. Coordinate P2/P3 compliance, patch scheduling, and configuration management verifications. Document risks and manage remediation or compensating controls. Approve and review access, firewall, and change management requests. Administer service ID management and attestations. Partner with AIT SMEs to drive follow-ups, break-fix communications, and decommissioning or creation of AITs. Perform significant change assessments and approvals. Manage Access Business Rule Engine for violations, eligibility, toxic combinations, and exceptions. Coordinate communications with AIT engineering teams. Handle Trident Survey (GIS) responses and attestations and dormancy management. Act as point of contact for AIT-related requests and inquiries. Serve as Enterprise Critical Infrastructure team librarian, ensuring required documents are stored in FileNet, FORP, and Team NFS repositories. Manage access permissions for ECI documents across repositories. Coordinate quarterly FORP testing and manage the ECI team's FORP user population. Conduct yearly reviews of ECI recovery support contacts, ECI inventory, and ECI AITs. Engage with IOR Strategy and Governance for required training and guidance. Required Skills & Qualifications: Proficiency with Microsoft Office for documentation, tracking, and reporting. Experience with inventory, access governance, and change management processes in enterprise environments. Knowledge of compliance controls, risk remediation, and attestations. Ability to coordinate cross-functional communications and drive follow-ups with engineering and SMEs. Experience level: 5+ years in IT business analysis, governance, or related roles. Preferred Skills: Familiarity with AIT processes, Access Business Rule Engines, and Trident Survey (GIS). Experience managing enterprise repositories such as FileNet, FORP, and NFS shares. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Enterprise Change Management (ECM) Analyst / Change Coordinator
BC Forward Pennington, New Jersey
Job Title: Enterprise Change Management (ECM) Analyst / Change Coordinator Location: Pennington, NJ; Jersey City, NJ; Addison, TX (onsite 3 days/week, local candidates only) Duration: Contract - 12 months Pay Range: $78.37/hr (W2) Job ID: 407260 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced Agile Scrum Master with strong background in Enterprise Change Management (ECM), ITSM/Remedy, Release Management tools, and ServiceNow to support compliant technology releases and change governance. The ideal candidate will demonstrate the ability to review and approve change evidence, drive remediation to compliance, and coordinate across development and PMO teams to achieve audit-ready outcomes. Responsibilities: Create and maintain automated reports from BMC Remedy eSmart to identify in-scope changes affecting organizational metrics and service providers. Review change evidence in BMC Remedy, Release Manager (JIRA), and PPRT. Coordinate with development teams and PMO to ensure complete evidence for review. Track compliance scores and drive remediation to closure. Re-review changes after remediation and ensure Overall Test Approval is complete prior to release. Approve changes in BMC Remedy in alignment with ECM standards and guidelines. Ensure proper evidence is loaded in GCP AR system of record used by GT Change Reviewers. For incidents during release, ensure incident documentation and resolution details are captured. Provide education on changes to standards, train new team members, and lead lessons learned reviews on failures. Serve as frontline contact for change-related questions, tool guidance, and issue resolution. Required Skills & Qualifications: Proficiency with ITSM tools, including BMC Remedy/eSmart, and Release Manager tools such as JIRA. Working knowledge of ServiceNow and familiarity with PPRT and GCP AR systems of record. Hands-on experience reviewing and approving ECM change evidence pre- and post-release under OCC-monitored standards. Ability to create CRQs and Release Containers and manage compliance tracking and remediation. Strong coordination, documentation, and stakeholder communication skills across development and PMO teams. Preferred Skills: Demonstrated knowledge of Bank of America Change Management processes and guidelines. Prior experience creating CRQs and Release Containers in enterprise environments. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects Additional Details Start: ASAP Interview Process: One or two rounds via Microsoft Teams Glider: ID verification Candidates must list current and intended location on resume and submit at the correct rate for the location Maximum submissions per supplier: 3 Hours per day: 8 Labor Type: Technical About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: Enterprise Change Management (ECM) Analyst / Change Coordinator Location: Pennington, NJ; Jersey City, NJ; Addison, TX (onsite 3 days/week, local candidates only) Duration: Contract - 12 months Pay Range: $78.37/hr (W2) Job ID: 407260 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced Agile Scrum Master with strong background in Enterprise Change Management (ECM), ITSM/Remedy, Release Management tools, and ServiceNow to support compliant technology releases and change governance. The ideal candidate will demonstrate the ability to review and approve change evidence, drive remediation to compliance, and coordinate across development and PMO teams to achieve audit-ready outcomes. Responsibilities: Create and maintain automated reports from BMC Remedy eSmart to identify in-scope changes affecting organizational metrics and service providers. Review change evidence in BMC Remedy, Release Manager (JIRA), and PPRT. Coordinate with development teams and PMO to ensure complete evidence for review. Track compliance scores and drive remediation to closure. Re-review changes after remediation and ensure Overall Test Approval is complete prior to release. Approve changes in BMC Remedy in alignment with ECM standards and guidelines. Ensure proper evidence is loaded in GCP AR system of record used by GT Change Reviewers. For incidents during release, ensure incident documentation and resolution details are captured. Provide education on changes to standards, train new team members, and lead lessons learned reviews on failures. Serve as frontline contact for change-related questions, tool guidance, and issue resolution. Required Skills & Qualifications: Proficiency with ITSM tools, including BMC Remedy/eSmart, and Release Manager tools such as JIRA. Working knowledge of ServiceNow and familiarity with PPRT and GCP AR systems of record. Hands-on experience reviewing and approving ECM change evidence pre- and post-release under OCC-monitored standards. Ability to create CRQs and Release Containers and manage compliance tracking and remediation. Strong coordination, documentation, and stakeholder communication skills across development and PMO teams. Preferred Skills: Demonstrated knowledge of Bank of America Change Management processes and guidelines. Prior experience creating CRQs and Release Containers in enterprise environments. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects Additional Details Start: ASAP Interview Process: One or two rounds via Microsoft Teams Glider: ID verification Candidates must list current and intended location on resume and submit at the correct rate for the location Maximum submissions per supplier: 3 Hours per day: 8 Labor Type: Technical About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Guidewire Developer - P&C Domain Experience
BC Forward Buffalo, New York
Job Title: Guidewire Developer - P&C Domain Experience Location: Remote Duration: Temp - 12 months Pay Range: $75/hr to $80/hr (W2) Job ID: 407455 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Guidewire Developer - P&C Domain Experience to join our technology team. The ideal candidate will have strong experience in Guidewire InsuranceSuite development, configuration, and integrations and a proven ability to deliver scalable, secure, and high-quality P&C insurance solutions. Responsibilities: Design, develop, customize, and maintain Guidewire applications using best practices. Configure and enhance PolicyCenter, ClaimCenter, and/or BillingCenter per business requirements. Develop Gosu classes, PCF screens, workflows, rules, plugins, integrations, and batch processes. Build and maintain integrations with external systems using REST, SOAP, messaging, and middleware. Translate business requirements into technical solutions in collaboration with analysts and SMEs. Extend and optimize the data model and configuration changes. Participate in upgrades, Guidewire Cloud migrations, and modernization efforts. Perform code reviews, unit and integration testing, and support QA activities. Troubleshoot production issues, complete root cause analysis, and implement fixes. Ensure compliance with SDLC processes, coding standards, security policies, and Guidewire best practices. Prepare technical designs, documentation, and deployment materials. Support production releases and provide post-implementation support. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. 5+ years of Guidewire development experience. Hands-on experience with one or more: PolicyCenter, ClaimCenter, BillingCenter. Strong Gosu programming, Guidewire Studio, and Configuration expertise. Knowledge of data model extensions, product model, rules engine, workflows, and plugins. Experience developing REST APIs, SOAP services, and enterprise integrations. Strong SQL with Oracle, SQL Server, or PostgreSQL. Familiarity with Git, Maven, Jenkins, CI/CD, and Agile methodologies. Preferred Skills: Guidewire Cloud Platform, Spring Framework, Docker, and Kubernetes. Experience in Agile/Scrum environments and CI/CD best practices. Property & Casualty (P&C) Domain Expertise: Property & Casualty Insurance across Personal and Commercial Lines. Policy administration lifecycle: new business, issuance, renewals, endorsements, cancellations, reinstatements. Claims management: FNOL, adjudication, and recovery processes. Billing and payments, underwriting, rating and pricing, and reinsurance. Producer and agency management, risk assessment, and regulatory compliance. Technical Skills: Guidewire PolicyCenter, ClaimCenter, BillingCenter, and Guidewire Studio. Gosu, PCF configuration, rules engine, data model extensions, plugins, and batch processes. Integrations: REST, SOAP, JSON, XML, messaging, and middleware. SQL with Oracle, SQL Server, or PostgreSQL. Java, Maven, Git, Jenkins, and CI/CD. Preferred: Guidewire Cloud Platform, Spring, Docker, Kubernetes. Preferred Qualifications: Guidewire Certified Developer. Guidewire Cloud implementations or cloud migrations experience. Experience upgrading Guidewire applications across major versions. Knowledge of InsuranceSuite architecture and integration framework. Integration with third-party systems, payment gateways, document management, and rating engines. Event-driven architecture, Kafka, or messaging platforms. Soft Skills: Analytical and problem-solving abilities with clear communication. Effective collaboration with business users, architects, QA, and project managers. Organizational skills with the ability to work independently and in cross-functional teams. Commitment to quality, security, and scalability. Nice to Have: Guidewire Cloud APIs, Digital applications, DataHub, InfoCenter. Guidewire Test Util or automated testing frameworks. DevOps practices and cloud platforms such as AWS or Azure. Experience with large carriers or consulting engagements, analytics, reporting, and data warehousing. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: Guidewire Developer - P&C Domain Experience Location: Remote Duration: Temp - 12 months Pay Range: $75/hr to $80/hr (W2) Job ID: 407455 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Guidewire Developer - P&C Domain Experience to join our technology team. The ideal candidate will have strong experience in Guidewire InsuranceSuite development, configuration, and integrations and a proven ability to deliver scalable, secure, and high-quality P&C insurance solutions. Responsibilities: Design, develop, customize, and maintain Guidewire applications using best practices. Configure and enhance PolicyCenter, ClaimCenter, and/or BillingCenter per business requirements. Develop Gosu classes, PCF screens, workflows, rules, plugins, integrations, and batch processes. Build and maintain integrations with external systems using REST, SOAP, messaging, and middleware. Translate business requirements into technical solutions in collaboration with analysts and SMEs. Extend and optimize the data model and configuration changes. Participate in upgrades, Guidewire Cloud migrations, and modernization efforts. Perform code reviews, unit and integration testing, and support QA activities. Troubleshoot production issues, complete root cause analysis, and implement fixes. Ensure compliance with SDLC processes, coding standards, security policies, and Guidewire best practices. Prepare technical designs, documentation, and deployment materials. Support production releases and provide post-implementation support. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. 5+ years of Guidewire development experience. Hands-on experience with one or more: PolicyCenter, ClaimCenter, BillingCenter. Strong Gosu programming, Guidewire Studio, and Configuration expertise. Knowledge of data model extensions, product model, rules engine, workflows, and plugins. Experience developing REST APIs, SOAP services, and enterprise integrations. Strong SQL with Oracle, SQL Server, or PostgreSQL. Familiarity with Git, Maven, Jenkins, CI/CD, and Agile methodologies. Preferred Skills: Guidewire Cloud Platform, Spring Framework, Docker, and Kubernetes. Experience in Agile/Scrum environments and CI/CD best practices. Property & Casualty (P&C) Domain Expertise: Property & Casualty Insurance across Personal and Commercial Lines. Policy administration lifecycle: new business, issuance, renewals, endorsements, cancellations, reinstatements. Claims management: FNOL, adjudication, and recovery processes. Billing and payments, underwriting, rating and pricing, and reinsurance. Producer and agency management, risk assessment, and regulatory compliance. Technical Skills: Guidewire PolicyCenter, ClaimCenter, BillingCenter, and Guidewire Studio. Gosu, PCF configuration, rules engine, data model extensions, plugins, and batch processes. Integrations: REST, SOAP, JSON, XML, messaging, and middleware. SQL with Oracle, SQL Server, or PostgreSQL. Java, Maven, Git, Jenkins, and CI/CD. Preferred: Guidewire Cloud Platform, Spring, Docker, Kubernetes. Preferred Qualifications: Guidewire Certified Developer. Guidewire Cloud implementations or cloud migrations experience. Experience upgrading Guidewire applications across major versions. Knowledge of InsuranceSuite architecture and integration framework. Integration with third-party systems, payment gateways, document management, and rating engines. Event-driven architecture, Kafka, or messaging platforms. Soft Skills: Analytical and problem-solving abilities with clear communication. Effective collaboration with business users, architects, QA, and project managers. Organizational skills with the ability to work independently and in cross-functional teams. Commitment to quality, security, and scalability. Nice to Have: Guidewire Cloud APIs, Digital applications, DataHub, InfoCenter. Guidewire Test Util or automated testing frameworks. DevOps practices and cloud platforms such as AWS or Azure. Experience with large carriers or consulting engagements, analytics, reporting, and data warehousing. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Agile Scrum Master
BC Forward Jersey City, New Jersey
Job Title: Agile Scrum Master / Delivery Lead / Senior Technology Business Analyst Location: Jersey City, NJ (Hybrid, minimum 3 days onsite) Duration: Contract - 12 months Pay Range: $78.36/hr (W2) Job ID: 407437 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced Agile Scrum Master and Delivery Lead who also operates as a Senior Technology Business Analyst to support Global Technology client-facing platforms, including Mercury and MLX. The ideal candidate will have strong experience in agile delivery, requirements management, and platform governance, and a proven ability to lead end-to-end SDLC execution while ensuring compliance with enterprise risk and control frameworks. Start and Scheduling Details: Start: ASAP, with expectation to start 2-4 weeks after offer based on a defined business date. Hybrid schedule with a minimum of 3 days onsite per week in Jersey City, NJ. Candidates must include current location and intent on resume. Interview Process: Glider Candidate ID Verification. First round: One interviewer. Second round: Three-person panel. Responsibilities: Serve as Delivery Lead and Senior Technology Business Analyst for Mercury and MLX client-facing platforms used by Global Markets institutional clients. Develop and maintain a deep understanding of application functionality, architecture, and integrations. Communicate platform capabilities to business stakeholders and technology partners. Act as primary liaison between Lines of Business, Global Technology engineering teams, and enterprise partners to align delivery, risk, and control requirements. Elicit, analyze, and document business, regulatory, and technology requirements in accordance with Bank of America standards. Translate requirements into user stories, functional specifications, and acceptance criteria to support accurate development, testing, and implementation. Lead end-to-end delivery across the SDLC, including planning, dependency management, milestone tracking, and issue resolution. Ensure compliance with change management, risk, and governance frameworks, including MRA and enterprise technology controls. Serve as Scrum Master for agile teams supporting Mercury. Facilitate ceremonies and ensure adherence to Global Technology agile practices. Manage work intake, prioritization, and execution using bank-standard JIRA workflows and tooling. Track, analyze, and report delivery health, agile metrics, risks, and dependencies to provide transparency to senior stakeholders. Partner with GIS, Risk, and enterprise control teams to manage, track, and remediate findings aligned to assigned AITs. Ensure mandatory enterprise deliverables are completed on time, properly documented, and audit-ready. Own platform documentation, including process flows, control documentation, training materials, and user-facing artifacts. Act as the single point of accountability for delivery communication, status reporting, and risk escalation across multiple Lines of Business on Mercury and MLX. Proactively identify and mitigate delivery, operational, and compliance risks to ensure platform stability, security, and regulatory adherence. Required Skills & Qualifications: Demonstrated experience as an Agile Scrum Master and Delivery Lead within enterprise financial services or similar regulated environments. Strong business analysis capability, including requirements elicitation, user stories, and acceptance criteria creation. Proficiency with JIRA and enterprise agile workflows for intake, prioritization, and execution tracking. Hands-on SDLC delivery management, including planning, dependency and risk management, and stakeholder reporting. Knowledge of change management, risk, governance, and technology control frameworks, including audit readiness and remediation tracking. Excellent communication and stakeholder management across Lines of Business, engineering, and control partners. Experience level: 7+ years in relevant roles across Scrum Mastery, delivery leadership, and business analysis. Preferred Skills: Background supporting Global Markets or client-facing trading platforms such as Mercury and MLX. Experience with program and project governance processes, including PPRT and related forums and artifacts. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: Agile Scrum Master / Delivery Lead / Senior Technology Business Analyst Location: Jersey City, NJ (Hybrid, minimum 3 days onsite) Duration: Contract - 12 months Pay Range: $78.36/hr (W2) Job ID: 407437 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced Agile Scrum Master and Delivery Lead who also operates as a Senior Technology Business Analyst to support Global Technology client-facing platforms, including Mercury and MLX. The ideal candidate will have strong experience in agile delivery, requirements management, and platform governance, and a proven ability to lead end-to-end SDLC execution while ensuring compliance with enterprise risk and control frameworks. Start and Scheduling Details: Start: ASAP, with expectation to start 2-4 weeks after offer based on a defined business date. Hybrid schedule with a minimum of 3 days onsite per week in Jersey City, NJ. Candidates must include current location and intent on resume. Interview Process: Glider Candidate ID Verification. First round: One interviewer. Second round: Three-person panel. Responsibilities: Serve as Delivery Lead and Senior Technology Business Analyst for Mercury and MLX client-facing platforms used by Global Markets institutional clients. Develop and maintain a deep understanding of application functionality, architecture, and integrations. Communicate platform capabilities to business stakeholders and technology partners. Act as primary liaison between Lines of Business, Global Technology engineering teams, and enterprise partners to align delivery, risk, and control requirements. Elicit, analyze, and document business, regulatory, and technology requirements in accordance with Bank of America standards. Translate requirements into user stories, functional specifications, and acceptance criteria to support accurate development, testing, and implementation. Lead end-to-end delivery across the SDLC, including planning, dependency management, milestone tracking, and issue resolution. Ensure compliance with change management, risk, and governance frameworks, including MRA and enterprise technology controls. Serve as Scrum Master for agile teams supporting Mercury. Facilitate ceremonies and ensure adherence to Global Technology agile practices. Manage work intake, prioritization, and execution using bank-standard JIRA workflows and tooling. Track, analyze, and report delivery health, agile metrics, risks, and dependencies to provide transparency to senior stakeholders. Partner with GIS, Risk, and enterprise control teams to manage, track, and remediate findings aligned to assigned AITs. Ensure mandatory enterprise deliverables are completed on time, properly documented, and audit-ready. Own platform documentation, including process flows, control documentation, training materials, and user-facing artifacts. Act as the single point of accountability for delivery communication, status reporting, and risk escalation across multiple Lines of Business on Mercury and MLX. Proactively identify and mitigate delivery, operational, and compliance risks to ensure platform stability, security, and regulatory adherence. Required Skills & Qualifications: Demonstrated experience as an Agile Scrum Master and Delivery Lead within enterprise financial services or similar regulated environments. Strong business analysis capability, including requirements elicitation, user stories, and acceptance criteria creation. Proficiency with JIRA and enterprise agile workflows for intake, prioritization, and execution tracking. Hands-on SDLC delivery management, including planning, dependency and risk management, and stakeholder reporting. Knowledge of change management, risk, governance, and technology control frameworks, including audit readiness and remediation tracking. Excellent communication and stakeholder management across Lines of Business, engineering, and control partners. Experience level: 7+ years in relevant roles across Scrum Mastery, delivery leadership, and business analysis. Preferred Skills: Background supporting Global Markets or client-facing trading platforms such as Mercury and MLX. Experience with program and project governance processes, including PPRT and related forums and artifacts. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Senior Appian UI Developer / Appian BPM Developer
BC Forward Charlotte, North Carolina
Job Title: Senior Appian UI Developer / Appian BPM Developer Location: Charlotte, NC Duration: Contract - 12 months Pay Range: $65.05/hr (W2) Job ID: 406770 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced Appian UI Developer to join our agile team. The ideal candidate will have strong experience in Appian BPM development (24.x/25.x), SAIL, and Appian Objects and a proven ability to deliver end-to-end Appian solutions, including EFR daily and BCGRS-governed RDA reporting. Responsibilities: Collaborate with analysts and business stakeholders to translate requirements into Appian work units and deliverables. Design, develop, and enhance Appian BPM applications using SAIL and Appian Objects, including Records, Sites, Actions, Rules, CDTs, Process Models, Decisions, Integrations, and Data Stores. Code, configure, debug, unit test, integration test, and document application features and enhancements. Leverage Appian documentation and community resources to prototype and optimize solutions. Analyze, troubleshoot, and resolve issues, perform root cause analysis, and update technical documentation. Support creation of user guides and implementation materials for new projects and enhancements. Partner with database developers, QA, and business analysts to ensure data integrity, consistency, security, and privacy. Adhere to SDLC standards, documentation practices, and Agile iterative delivery methods. Required Skills & Qualifications: 5+ years of hands-on Appian UI development, configuration, debugging, testing, and documentation. Proficiency with Appian versions 18.x and higher, with preference for 24.x/25.x. Expertise in SAIL, Tempo, Forums, Smart Services, Reports, Plugins, and Deployment packaging. Strong knowledge of Appian Objects: Records, Sites, Actions, Security, Expression Rules, Constants, Query Rules, Web APIs, Interface Rules, CDTs, Process Models, Decisions, Integrations, Connected Systems, Data Stores, and Groups. Experience delivering EFR daily and BCGRS-governed RDA reporting. Demonstrated end-to-end Appian implementation experience (design, develop, deploy, package) for BPM, case management, and role-based applications. Ability to troubleshoot technical issues and perform root cause analysis for production incidents. Experience with enterprise databases and SQL, including data modeling and design. Preferred Skills: Ability to work independently on assignments with minimal supervision. Strong risk identification and mitigation skills during development and deployment. Effective coordination and communication skills across technical and business teams. Background with human task management and integration deployment in Appian. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: Senior Appian UI Developer / Appian BPM Developer Location: Charlotte, NC Duration: Contract - 12 months Pay Range: $65.05/hr (W2) Job ID: 406770 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced Appian UI Developer to join our agile team. The ideal candidate will have strong experience in Appian BPM development (24.x/25.x), SAIL, and Appian Objects and a proven ability to deliver end-to-end Appian solutions, including EFR daily and BCGRS-governed RDA reporting. Responsibilities: Collaborate with analysts and business stakeholders to translate requirements into Appian work units and deliverables. Design, develop, and enhance Appian BPM applications using SAIL and Appian Objects, including Records, Sites, Actions, Rules, CDTs, Process Models, Decisions, Integrations, and Data Stores. Code, configure, debug, unit test, integration test, and document application features and enhancements. Leverage Appian documentation and community resources to prototype and optimize solutions. Analyze, troubleshoot, and resolve issues, perform root cause analysis, and update technical documentation. Support creation of user guides and implementation materials for new projects and enhancements. Partner with database developers, QA, and business analysts to ensure data integrity, consistency, security, and privacy. Adhere to SDLC standards, documentation practices, and Agile iterative delivery methods. Required Skills & Qualifications: 5+ years of hands-on Appian UI development, configuration, debugging, testing, and documentation. Proficiency with Appian versions 18.x and higher, with preference for 24.x/25.x. Expertise in SAIL, Tempo, Forums, Smart Services, Reports, Plugins, and Deployment packaging. Strong knowledge of Appian Objects: Records, Sites, Actions, Security, Expression Rules, Constants, Query Rules, Web APIs, Interface Rules, CDTs, Process Models, Decisions, Integrations, Connected Systems, Data Stores, and Groups. Experience delivering EFR daily and BCGRS-governed RDA reporting. Demonstrated end-to-end Appian implementation experience (design, develop, deploy, package) for BPM, case management, and role-based applications. Ability to troubleshoot technical issues and perform root cause analysis for production incidents. Experience with enterprise databases and SQL, including data modeling and design. Preferred Skills: Ability to work independently on assignments with minimal supervision. Strong risk identification and mitigation skills during development and deployment. Effective coordination and communication skills across technical and business teams. Background with human task management and integration deployment in Appian. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Data Analyst Intermediate
BC Forward Columbus, Ohio
Job Title: Data Analyst Intermediate Location: Columbus, OH 43240 - 100% on-site Duration: Contract - 11 months (potential extension; potential FTE) Pay Range: $34/hr (W2) About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Data Analyst (Intermediate) to join our dynamic team supporting legal and records governance initiatives. The ideal candidate will have strong experience in records and information management, data lifecycle governance, and defensible deletion and a proven ability to produce clear, custom-formatted data reports and communicate professionally with outside counsel to drive accurate retention or destruction outcomes. Responsibilities: Turn project requirements into custom-formatted data reports for Project Managers and legal stakeholders. Manage end-to-end data generation, validation, and delivery with clear documentation and audit trails. Exchange emails with law firms to evaluate JPMC data in outside counsel custody and determine appropriate retention or destruction. Apply records appraisal principles, legal hold requirements, and data retention policies to disposition decisions. Outline critical information and decision points for Project Managers and leadership. Maintain accurate tracking of matters, communications, and outcomes in matter or document management tools. Required Skills & Qualifications: Experience with records management, information governance, data management, or information management. Knowledge of data lifecycle concepts, retention schedules, legal hold, and defensible deletion. Proficiency creating structured data reports and summaries using common office and data tools. Clear and professional written communication for correspondence with attorneys and law firms. Ability to work confidently and independently while meeting deadlines and quality standards. 3-6 years of relevant experience. Preferred Skills: Background in records appraisal, archives, document control, or document management systems. Experience with matter management, outside counsel engagement, ediscovery, ESI, and data preservation. Exposure to information governance frameworks and data retention program operations. Familiarity with litigation hold and defensible disposition practices. Disqualifiers: No experience with records or data management. No experience communicating with attorneys or law firms. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: Data Analyst Intermediate Location: Columbus, OH 43240 - 100% on-site Duration: Contract - 11 months (potential extension; potential FTE) Pay Range: $34/hr (W2) About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Data Analyst (Intermediate) to join our dynamic team supporting legal and records governance initiatives. The ideal candidate will have strong experience in records and information management, data lifecycle governance, and defensible deletion and a proven ability to produce clear, custom-formatted data reports and communicate professionally with outside counsel to drive accurate retention or destruction outcomes. Responsibilities: Turn project requirements into custom-formatted data reports for Project Managers and legal stakeholders. Manage end-to-end data generation, validation, and delivery with clear documentation and audit trails. Exchange emails with law firms to evaluate JPMC data in outside counsel custody and determine appropriate retention or destruction. Apply records appraisal principles, legal hold requirements, and data retention policies to disposition decisions. Outline critical information and decision points for Project Managers and leadership. Maintain accurate tracking of matters, communications, and outcomes in matter or document management tools. Required Skills & Qualifications: Experience with records management, information governance, data management, or information management. Knowledge of data lifecycle concepts, retention schedules, legal hold, and defensible deletion. Proficiency creating structured data reports and summaries using common office and data tools. Clear and professional written communication for correspondence with attorneys and law firms. Ability to work confidently and independently while meeting deadlines and quality standards. 3-6 years of relevant experience. Preferred Skills: Background in records appraisal, archives, document control, or document management systems. Experience with matter management, outside counsel engagement, ediscovery, ESI, and data preservation. Exposure to information governance frameworks and data retention program operations. Familiarity with litigation hold and defensible disposition practices. Disqualifiers: No experience with records or data management. No experience communicating with attorneys or law firms. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Technical Product Manager / Senior Product Owner
BC Forward Charlotte, North Carolina
Job Title: Technical Product Manager / Senior Product Owner - Mobile Engineering Location: Charlotte, NC (Hybrid, onsite day 1; minimum 3 days per week) Duration: Contract - 12 months (potential contract-to-hire; no sponsorship now or in the future) Pay Range: $71.17/hr (W2) Job ID: 406955 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Mobile Engineering Product Manager to join our dynamic team supporting Mobile Application development across multiple business lines at Bank of America. The ideal candidate will have strong experience in technical product ownership and business analysis and a proven ability to drive product vision, adoption, and expansion while leading teams to deliver high-impact mobile products. Responsibilities: Develop and communicate a clear product vision and roadmap for mobile applications. Lead user research with external vendors/clients and internal partners to define problems and opportunities. Serve as subject matter expert for mobile products, frameworks, technical components, and underlying data. Drive product adoption and expansion across internal business units and external customer experiences. Lead and manage teams to deliver functionality across multiple concurrent projects. Partner with engineering, design, and cross-functional stakeholders to define requirements and prioritize backlogs. Leverage Agile and Waterfall methodologies as appropriate; operate in Jira and related tools. Apply Copilot and prompt engineering expertise to inform product strategy and delivery. Facilitate workshops, presentations, and stakeholder communications at multiple organizational levels. Required Skills & Qualifications: Bachelor's degree or equivalent education. 10+ years as a technical product owner or business analyst in project-based environments. 5+ years of experience leading/managing people and delivering products. Deep understanding of mobile application frameworks, technical components, and product data. Deep understanding of Copilot and prompt engineering. Proficiency with Agile and Waterfall methodologies; working knowledge of Jira. Strong time management, prioritization, delegation, and coaching skills with a track record of meeting deadlines. Effective verbal and written communication across organizational levels; strong facilitation and presentation skills. Fluency in technology and knowledge of project and software development methods and techniques. Strong interpersonal, negotiation, and conflict management abilities. Preferred Skills: Experience in mobile applications for internal users and external banking customers. UI/UX design exposure and FinTech experience. Hands-on collaboration with technology teams and Agile software delivery experience. Data literacy and analytical mindset with strong attention to detail and accuracy. Business-centric judgment with the ability to tailor approaches for optimal outcomes. Proven collaboration across business and cross-functional partners; strong executive communication. Additional Details: Start month: August. Interview process includes 2 rounds; in-person preferred for local candidates in Charlotte. Glider ID verification required. Maximum of 3 submissions per vendor. On resume: include current location or relocation plan, availability/start date, and any required cooling-off period. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume. Ensure your resume lists your current location or relocation plan, availability or start date, and any cooling-off requirements.
08/05/2026
Full time
Job Title: Technical Product Manager / Senior Product Owner - Mobile Engineering Location: Charlotte, NC (Hybrid, onsite day 1; minimum 3 days per week) Duration: Contract - 12 months (potential contract-to-hire; no sponsorship now or in the future) Pay Range: $71.17/hr (W2) Job ID: 406955 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Mobile Engineering Product Manager to join our dynamic team supporting Mobile Application development across multiple business lines at Bank of America. The ideal candidate will have strong experience in technical product ownership and business analysis and a proven ability to drive product vision, adoption, and expansion while leading teams to deliver high-impact mobile products. Responsibilities: Develop and communicate a clear product vision and roadmap for mobile applications. Lead user research with external vendors/clients and internal partners to define problems and opportunities. Serve as subject matter expert for mobile products, frameworks, technical components, and underlying data. Drive product adoption and expansion across internal business units and external customer experiences. Lead and manage teams to deliver functionality across multiple concurrent projects. Partner with engineering, design, and cross-functional stakeholders to define requirements and prioritize backlogs. Leverage Agile and Waterfall methodologies as appropriate; operate in Jira and related tools. Apply Copilot and prompt engineering expertise to inform product strategy and delivery. Facilitate workshops, presentations, and stakeholder communications at multiple organizational levels. Required Skills & Qualifications: Bachelor's degree or equivalent education. 10+ years as a technical product owner or business analyst in project-based environments. 5+ years of experience leading/managing people and delivering products. Deep understanding of mobile application frameworks, technical components, and product data. Deep understanding of Copilot and prompt engineering. Proficiency with Agile and Waterfall methodologies; working knowledge of Jira. Strong time management, prioritization, delegation, and coaching skills with a track record of meeting deadlines. Effective verbal and written communication across organizational levels; strong facilitation and presentation skills. Fluency in technology and knowledge of project and software development methods and techniques. Strong interpersonal, negotiation, and conflict management abilities. Preferred Skills: Experience in mobile applications for internal users and external banking customers. UI/UX design exposure and FinTech experience. Hands-on collaboration with technology teams and Agile software delivery experience. Data literacy and analytical mindset with strong attention to detail and accuracy. Business-centric judgment with the ability to tailor approaches for optimal outcomes. Proven collaboration across business and cross-functional partners; strong executive communication. Additional Details: Start month: August. Interview process includes 2 rounds; in-person preferred for local candidates in Charlotte. Glider ID verification required. Maximum of 3 submissions per vendor. On resume: include current location or relocation plan, availability/start date, and any required cooling-off period. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume. Ensure your resume lists your current location or relocation plan, availability or start date, and any cooling-off requirements.
Business Analyst
BC Forward Indianapolis, Indiana
Job Title: Business Analyst Location: Remote Duration: Contract - 10 months Pay Range: 21/hr - 27$/hr W2 Job ID: 372284 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an Associate Professional, Business Analyst to join our delivery team. The ideal candidate will have strong experience in SQL, delivery operations, and product analysis, and a proven ability to execute recurring delivery processes with accuracy, resolve issues through research, and drive process improvements across multiple product lines. Responsibilities: Execute daily, weekly, and monthly delivery processes with a focus on timeliness and accuracy across product lines including CAV, CIB, DIS, I&P, PI, and MSP. Perform Level II delivery and product analysis using documented research methods. Conduct basic research on issues and requests via Connect Us, including scenarios not documented in SOPs. Use, update, and create basic SQL code for deliverable processing, research, and deliverable supplements. Identify and escalate missing input data to Production Support and Supervisors for immediate action. Identify opportunities for delivery process improvements and participate in implementation. Perform other functions as assigned. Required Skills & Qualifications: Proficiency with SQL for querying, updates, and basic script creation. Strong analytical and problem-solving skills with attention to detail. Experience with Microsoft Office, including Word and Excel. Ability to multitask, prioritize, and meet deadlines in a fast-paced environment. Preferred Skills: Experience supporting delivery across multiple product lines. Familiarity with SOP-driven operations and ticketing or request systems such as Connect Us. Work Conditions and Physical Demands: Primarily sedentary work in a general office environment with use of computer, telephone, and peripherals. Ability to communicate, exchange information, and interpret documents and data. Occasional standing, walking, lifting, and moving objects up to 10 lbs. May require extended hours for special business needs and 0-10% travel. Additional Details: Dress Code: Business Casual. Client Interface Required: Yes. Overtime Required: No. Hours per Day: 8. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: Business Analyst Location: Remote Duration: Contract - 10 months Pay Range: 21/hr - 27$/hr W2 Job ID: 372284 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an Associate Professional, Business Analyst to join our delivery team. The ideal candidate will have strong experience in SQL, delivery operations, and product analysis, and a proven ability to execute recurring delivery processes with accuracy, resolve issues through research, and drive process improvements across multiple product lines. Responsibilities: Execute daily, weekly, and monthly delivery processes with a focus on timeliness and accuracy across product lines including CAV, CIB, DIS, I&P, PI, and MSP. Perform Level II delivery and product analysis using documented research methods. Conduct basic research on issues and requests via Connect Us, including scenarios not documented in SOPs. Use, update, and create basic SQL code for deliverable processing, research, and deliverable supplements. Identify and escalate missing input data to Production Support and Supervisors for immediate action. Identify opportunities for delivery process improvements and participate in implementation. Perform other functions as assigned. Required Skills & Qualifications: Proficiency with SQL for querying, updates, and basic script creation. Strong analytical and problem-solving skills with attention to detail. Experience with Microsoft Office, including Word and Excel. Ability to multitask, prioritize, and meet deadlines in a fast-paced environment. Preferred Skills: Experience supporting delivery across multiple product lines. Familiarity with SOP-driven operations and ticketing or request systems such as Connect Us. Work Conditions and Physical Demands: Primarily sedentary work in a general office environment with use of computer, telephone, and peripherals. Ability to communicate, exchange information, and interpret documents and data. Occasional standing, walking, lifting, and moving objects up to 10 lbs. May require extended hours for special business needs and 0-10% travel. Additional Details: Dress Code: Business Casual. Client Interface Required: Yes. Overtime Required: No. Hours per Day: 8. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Business Analyst IV (Credit Global Process Owner)
BC Forward Indianapolis, Indiana
Job Title: Business Analyst IV (Credit Global Process Owner) Location: Remote Duration: Contract - 6 months Pay Range: $44/hr - $50.91/hr (W2) Job ID: 406943 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced Credit Global Process Owner to provide maternity leave coverage within Business Services. The ideal candidate will have strong experience in credit risk management, financial controls, and AI-enabled finance operations, and a proven ability to maintain operational continuity, ensure process performance, and support in-flight automation initiatives across a global credit domain. Responsibilities: Assume day-to-day ownership of the global end-to-end Credit process, including onboarding, credit application review, and credit limit management. Maintain effective, efficient, controlled, compliant processes aligned with global best practices. Oversee the credit lifecycle via account credit line requests, and account maintenance through Case Management and dispute workflows. Ensure credit processes support revenue growth while maintaining appropriate risk controls across AMER, EMEA, and APAC. Support and progress in-flight AI workforce solution initiatives within Credit & Collections according to the established roadmap. Collaborate with Engineering, Product, and Revenue AI teams to deploy AI-native solutions in credit operations. Maintain and refine AI agent skills and domain procedures within a governed, skills-based architecture. Monitor AI agent performance and escalate issues, ensuring SOX dual-review, AML screening, and contact validation remain embedded. Identify and flag future AI automation opportunities for prioritization by returning leadership. Operate within established credit risk frameworks, including scoring models, limit methodologies, and portfolio risk monitoring. Partner with Global Risk to align with enterprise risk appetite and maintain robust internal controls, audit readiness, SOX compliance, and regulatory adherence. Serve as primary point of contact for Credit process queries during the cover period and ensure stakeholder continuity. Manage day-to-day relationships with BPO partners executing credit and collections activities in Costa Rica, Kuala Lumpur, and other locations. Provide oversight on Process Excellence reporting and investigate performance changes. Required Skills & Qualifications: 6+ years of experience in financial credit, credit risk management, collections, or revenue operations. Solid understanding of end-to-end credit management, including assessment, limit setting, portfolio management, collections, and dispute resolution. Familiarity with AI, automation, or intelligent workflow solutions in finance or operations, with ability to support AI-driven processes. Strong knowledge of financial controls, SOX compliance, audit requirements, and risk frameworks. Proven cross-functional collaboration with Engineering, Product, Operations, and Finance teams. Experience managing or partnering with BPO or outsourced operations. Strong analytical skills with ability to use data to drive decisions and measure performance. Excellent communication and stakeholder management skills with ability to build relationships quickly. Bachelor's degree in Finance, Accounting, Business, Economics, or related field. Preferred Skills: Experience in advertising, technology, or high-growth environments with complex, high-volume credit operations. Exposure to AI agents or agentic workflow solutions in financial operations, including credit decisioning, risk scoring, or collections. Experience with credit scoring models, financial risk analytics, or predictive modeling. Knowledge of global billing, invoicing, and accounts receivable across regions and currencies. Experience with process mining, RPA, or intelligent automation platforms. Professional certifications in credit or risk management (e.g., CICM, FCI, FRM, PRM). Prior success in interim or contingent roles with rapid onboarding and delivery. Experience in Shared Services or Global Business Services operating models. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Fair Chance Notice Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position, including adherence to company policies, sound judgment, effective stress management, safe and respectful collaboration, trustworthiness, meeting client expectations, and safeguarding operations and reputation. About the Opportunity This fixed-term contingent role provides maternity cover for the Credit Global Process Owner within Business Services. You will join a well-established team with defined processes, strong BPO partnerships, and an active AI transformation roadmap. You will be supported by the GPO team, Program Managers, and cross-functional partners throughout the assignment. This role offers experience operating at global scale with AI workforce solutions in a modern finance operations environment. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume. Notes: RQU: Request released to suppliers 7/13. SL will conclude on 7/15. - 7/13/:00:00 AM
08/05/2026
Full time
Job Title: Business Analyst IV (Credit Global Process Owner) Location: Remote Duration: Contract - 6 months Pay Range: $44/hr - $50.91/hr (W2) Job ID: 406943 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced Credit Global Process Owner to provide maternity leave coverage within Business Services. The ideal candidate will have strong experience in credit risk management, financial controls, and AI-enabled finance operations, and a proven ability to maintain operational continuity, ensure process performance, and support in-flight automation initiatives across a global credit domain. Responsibilities: Assume day-to-day ownership of the global end-to-end Credit process, including onboarding, credit application review, and credit limit management. Maintain effective, efficient, controlled, compliant processes aligned with global best practices. Oversee the credit lifecycle via account credit line requests, and account maintenance through Case Management and dispute workflows. Ensure credit processes support revenue growth while maintaining appropriate risk controls across AMER, EMEA, and APAC. Support and progress in-flight AI workforce solution initiatives within Credit & Collections according to the established roadmap. Collaborate with Engineering, Product, and Revenue AI teams to deploy AI-native solutions in credit operations. Maintain and refine AI agent skills and domain procedures within a governed, skills-based architecture. Monitor AI agent performance and escalate issues, ensuring SOX dual-review, AML screening, and contact validation remain embedded. Identify and flag future AI automation opportunities for prioritization by returning leadership. Operate within established credit risk frameworks, including scoring models, limit methodologies, and portfolio risk monitoring. Partner with Global Risk to align with enterprise risk appetite and maintain robust internal controls, audit readiness, SOX compliance, and regulatory adherence. Serve as primary point of contact for Credit process queries during the cover period and ensure stakeholder continuity. Manage day-to-day relationships with BPO partners executing credit and collections activities in Costa Rica, Kuala Lumpur, and other locations. Provide oversight on Process Excellence reporting and investigate performance changes. Required Skills & Qualifications: 6+ years of experience in financial credit, credit risk management, collections, or revenue operations. Solid understanding of end-to-end credit management, including assessment, limit setting, portfolio management, collections, and dispute resolution. Familiarity with AI, automation, or intelligent workflow solutions in finance or operations, with ability to support AI-driven processes. Strong knowledge of financial controls, SOX compliance, audit requirements, and risk frameworks. Proven cross-functional collaboration with Engineering, Product, Operations, and Finance teams. Experience managing or partnering with BPO or outsourced operations. Strong analytical skills with ability to use data to drive decisions and measure performance. Excellent communication and stakeholder management skills with ability to build relationships quickly. Bachelor's degree in Finance, Accounting, Business, Economics, or related field. Preferred Skills: Experience in advertising, technology, or high-growth environments with complex, high-volume credit operations. Exposure to AI agents or agentic workflow solutions in financial operations, including credit decisioning, risk scoring, or collections. Experience with credit scoring models, financial risk analytics, or predictive modeling. Knowledge of global billing, invoicing, and accounts receivable across regions and currencies. Experience with process mining, RPA, or intelligent automation platforms. Professional certifications in credit or risk management (e.g., CICM, FCI, FRM, PRM). Prior success in interim or contingent roles with rapid onboarding and delivery. Experience in Shared Services or Global Business Services operating models. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Fair Chance Notice Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position, including adherence to company policies, sound judgment, effective stress management, safe and respectful collaboration, trustworthiness, meeting client expectations, and safeguarding operations and reputation. About the Opportunity This fixed-term contingent role provides maternity cover for the Credit Global Process Owner within Business Services. You will join a well-established team with defined processes, strong BPO partnerships, and an active AI transformation roadmap. You will be supported by the GPO team, Program Managers, and cross-functional partners throughout the assignment. This role offers experience operating at global scale with AI workforce solutions in a modern finance operations environment. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume. Notes: RQU: Request released to suppliers 7/13. SL will conclude on 7/15. - 7/13/:00:00 AM
Senior Oracle PL/SQL Developer
BC Forward Jersey City, New Jersey
Job Title: Senior Oracle PL/SQL Developer Location: Jersey City, NJ Duration: Contract - 12 months Pay Range: $68.25/hr (W2) Job ID: 407142 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced Application Programmer III to support the Finman Global Sub-ledger platform within Enterprise Finance Technology. The ideal candidate will have strong experience in Oracle PL/SQL, database performance tuning, and object-oriented design and a proven ability to deliver enhancements, troubleshoot production components, and collaborate across teams to meet business requirements. Responsibilities: Design and develop enhancements and architectural improvements for the Finman sub-ledger system. Troubleshoot, support, and optimize PL/SQL and related components periodically. Collaborate with Finance Technology development teams to deliver end-to-end solutions. Work with Product Owners and business analysts to refine stories and obtain sign-off. Contribute to application design, regression test automation, and efficiency initiatives. Participate in Agile ceremonies and follow best practices and team standards. Required Skills & Qualifications: Expertise in Oracle 12c or above with strong PL/SQL procedures, functions, and packages. SQL performance tuning and OLTP database design experience. Good object-oriented design skills, patterns, and architectural understanding. Strong communication skills with experience collaborating on global teams. Ownership mindset with ability to drive issues to completion and communicate status. Experience with regression test automation or related quality practices. Preferred Skills: Python, including Quartz Python, and Linux or UNIX experience. C#/.NET with Microsoft Visual Studio, including Windows application development. Git/Bitbucket and automated testing tools. Agile/Scrum methodologies and Lean software development practices. Investment banking domain exposure, front or back office. Working knowledge of accounting, corporate GL structures, and flows. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: Senior Oracle PL/SQL Developer Location: Jersey City, NJ Duration: Contract - 12 months Pay Range: $68.25/hr (W2) Job ID: 407142 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced Application Programmer III to support the Finman Global Sub-ledger platform within Enterprise Finance Technology. The ideal candidate will have strong experience in Oracle PL/SQL, database performance tuning, and object-oriented design and a proven ability to deliver enhancements, troubleshoot production components, and collaborate across teams to meet business requirements. Responsibilities: Design and develop enhancements and architectural improvements for the Finman sub-ledger system. Troubleshoot, support, and optimize PL/SQL and related components periodically. Collaborate with Finance Technology development teams to deliver end-to-end solutions. Work with Product Owners and business analysts to refine stories and obtain sign-off. Contribute to application design, regression test automation, and efficiency initiatives. Participate in Agile ceremonies and follow best practices and team standards. Required Skills & Qualifications: Expertise in Oracle 12c or above with strong PL/SQL procedures, functions, and packages. SQL performance tuning and OLTP database design experience. Good object-oriented design skills, patterns, and architectural understanding. Strong communication skills with experience collaborating on global teams. Ownership mindset with ability to drive issues to completion and communicate status. Experience with regression test automation or related quality practices. Preferred Skills: Python, including Quartz Python, and Linux or UNIX experience. C#/.NET with Microsoft Visual Studio, including Windows application development. Git/Bitbucket and automated testing tools. Agile/Scrum methodologies and Lean software development practices. Investment banking domain exposure, front or back office. Working knowledge of accounting, corporate GL structures, and flows. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Product Owner / Technical Product Owner
BC Forward Charlotte, North Carolina
Job Title: Product Owner / Technical Product Owner Location: Charlotte, NC (Hybrid, onsite day 1; minimum 3 days per week) Duration: Contract - 12 months Pay Range: $61.35/hr (W2) Job ID: 406724 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Product Owner to join our dynamic team supporting Financial Center Technology initiatives. The ideal candidate will have strong experience in Agile product ownership, business analysis, and Jira and a proven ability to translate business needs into actionable user stories and drive delivery with cross-functional Scrum teams. Key Details: Team: Agile Scrum Team Primary contacts: Hiring Manager and Scrum Team members Client interactions: No Start month: August Interview process: 1-2 rounds, in-person or video Submission notes: Max 3 submissions per vendor; Glider ID verification required Responsibilities: Understand business requirements and the fundamentals of the technical solution. Translate needs between stakeholders and delivery teams. Decompose epics into user stories. Define acceptance criteria, prioritize stories, and lead backlog refinement. Ensure stories meet Definition of Ready and Definition of Done. Leverage process flows, context diagrams, and use cases to create epics and stories. Apply structural analysis to create workflow diagrams, data flows, business use cases, and data management plans. Collaborate with Product Managers, stakeholders, and peer Analysts for alignment. Partner with QA to define test scenarios, validate outcomes, and ensure high-quality delivery across functional and non-functional requirements. Remove impediments and participate in Scrum and Agile Release Train routines. Required Skills & Qualifications: High proficiency in Jira and Agile tools. Experience with Scrum and Kanban in a Scaled Agile environment. Ability to write user and technical stories with acceptance criteria and lead backlog refinement. Proficiency with analysis techniques, including process modeling and data flow analysis. Experience working with Product Managers and System Architects to author epics and decompose into stories. 3+ years of Product Owner or Business Analyst experience. Recent Bank of America experience within the last 3 years. Preferred Skills: Understanding of Financial Center transaction processing. Experience with Agile story writing as a functional skill. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects Submission Guidance Include current location and relocation plan on the resume. List availability, potential start date, and any cooling-off requirements. Role Logistics Hours per day: 8 Labor type: Technical About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: Product Owner / Technical Product Owner Location: Charlotte, NC (Hybrid, onsite day 1; minimum 3 days per week) Duration: Contract - 12 months Pay Range: $61.35/hr (W2) Job ID: 406724 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Product Owner to join our dynamic team supporting Financial Center Technology initiatives. The ideal candidate will have strong experience in Agile product ownership, business analysis, and Jira and a proven ability to translate business needs into actionable user stories and drive delivery with cross-functional Scrum teams. Key Details: Team: Agile Scrum Team Primary contacts: Hiring Manager and Scrum Team members Client interactions: No Start month: August Interview process: 1-2 rounds, in-person or video Submission notes: Max 3 submissions per vendor; Glider ID verification required Responsibilities: Understand business requirements and the fundamentals of the technical solution. Translate needs between stakeholders and delivery teams. Decompose epics into user stories. Define acceptance criteria, prioritize stories, and lead backlog refinement. Ensure stories meet Definition of Ready and Definition of Done. Leverage process flows, context diagrams, and use cases to create epics and stories. Apply structural analysis to create workflow diagrams, data flows, business use cases, and data management plans. Collaborate with Product Managers, stakeholders, and peer Analysts for alignment. Partner with QA to define test scenarios, validate outcomes, and ensure high-quality delivery across functional and non-functional requirements. Remove impediments and participate in Scrum and Agile Release Train routines. Required Skills & Qualifications: High proficiency in Jira and Agile tools. Experience with Scrum and Kanban in a Scaled Agile environment. Ability to write user and technical stories with acceptance criteria and lead backlog refinement. Proficiency with analysis techniques, including process modeling and data flow analysis. Experience working with Product Managers and System Architects to author epics and decompose into stories. 3+ years of Product Owner or Business Analyst experience. Recent Bank of America experience within the last 3 years. Preferred Skills: Understanding of Financial Center transaction processing. Experience with Agile story writing as a functional skill. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects Submission Guidance Include current location and relocation plan on the resume. List availability, potential start date, and any cooling-off requirements. Role Logistics Hours per day: 8 Labor type: Technical About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Data Analyst (HEDIS)
BC Forward Indianapolis, Indiana
Job Title: Data Analyst (HEDIS) Location: Remote Duration: Contract - 10 months Pay Range: $51/hr - $55/hr (W2) Job ID: 406936 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an Advisor Data Analyst to join our team supporting the Population Health Management (PHM) project for Medicaid in California. The role develops and maintains ad-hoc reports and dashboards and designs, develops, and validates analytics and delivery documentation for the PHM Service. The ideal candidate has experience in population health management, HEDIS, health quality, and related domains. Responsibilities: Design, implement, and maintain complex databases, access methods, validation checks, security, documentation, and statistical methods to meet client requirements. Review and edit data requirements and documentation using prescribed tools and standards to align with company guidelines and client specifications. Monitor standards and procedures and recommend revisions to address changing market demands and ensure consistency across databases. Apply data analysis and data modeling techniques to establish, modify, or maintain complex data structures and components to improve efficiency. Investigate and resolve significant technical database issues to ensure client satisfaction. Provide work direction and guidance to less experienced personnel using data structures and components to meet business specifications. Deliver training on data modeling techniques and integration into information systems to ensure consistency across database development and maintenance. Research client business objectives and data requirements to ensure developed databases meet needs. Communicate with clients to resolve data-related discrepancies and correct errors. Create and maintain ad-hoc reports and dashboards to support PHM operations and stakeholder reporting. Required Skills & Qualifications: Bachelor's degree or equivalent combination of education and experience. Degree in information systems, computer science, or related field preferred. Six or more years in programming or data analysis, including data administration, repository management, database creation, and data warehousing standards and tools. Experience with HEDIS, health quality, and population health management, including collection, analysis, and reporting of HEDIS data from claims, medical records, and EHRs. Ability to interpret and apply current HEDIS specifications and ensure compliance with reporting requirements. Proficiency in data analysis tools such as SQL, Python, or R, and experience with data visualization tools such as Tableau or Power BI. Experience with relevant programming languages and relational databases for database management and software development. Experience with company-used database and statistical software and product configurations. Experience with security software, domain structures, user authentication, and digital signatures. Experience configuring and installing operating systems and application software. Preferred Skills: Experience in Medicaid or public sector health data platforms. Knowledge of PHM analytics frameworks and quality improvement methodologies. Additional Details: Dress Code: Business Casual. Client Interface Required: Yes. Overtime Required: No. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: Data Analyst (HEDIS) Location: Remote Duration: Contract - 10 months Pay Range: $51/hr - $55/hr (W2) Job ID: 406936 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an Advisor Data Analyst to join our team supporting the Population Health Management (PHM) project for Medicaid in California. The role develops and maintains ad-hoc reports and dashboards and designs, develops, and validates analytics and delivery documentation for the PHM Service. The ideal candidate has experience in population health management, HEDIS, health quality, and related domains. Responsibilities: Design, implement, and maintain complex databases, access methods, validation checks, security, documentation, and statistical methods to meet client requirements. Review and edit data requirements and documentation using prescribed tools and standards to align with company guidelines and client specifications. Monitor standards and procedures and recommend revisions to address changing market demands and ensure consistency across databases. Apply data analysis and data modeling techniques to establish, modify, or maintain complex data structures and components to improve efficiency. Investigate and resolve significant technical database issues to ensure client satisfaction. Provide work direction and guidance to less experienced personnel using data structures and components to meet business specifications. Deliver training on data modeling techniques and integration into information systems to ensure consistency across database development and maintenance. Research client business objectives and data requirements to ensure developed databases meet needs. Communicate with clients to resolve data-related discrepancies and correct errors. Create and maintain ad-hoc reports and dashboards to support PHM operations and stakeholder reporting. Required Skills & Qualifications: Bachelor's degree or equivalent combination of education and experience. Degree in information systems, computer science, or related field preferred. Six or more years in programming or data analysis, including data administration, repository management, database creation, and data warehousing standards and tools. Experience with HEDIS, health quality, and population health management, including collection, analysis, and reporting of HEDIS data from claims, medical records, and EHRs. Ability to interpret and apply current HEDIS specifications and ensure compliance with reporting requirements. Proficiency in data analysis tools such as SQL, Python, or R, and experience with data visualization tools such as Tableau or Power BI. Experience with relevant programming languages and relational databases for database management and software development. Experience with company-used database and statistical software and product configurations. Experience with security software, domain structures, user authentication, and digital signatures. Experience configuring and installing operating systems and application software. Preferred Skills: Experience in Medicaid or public sector health data platforms. Knowledge of PHM analytics frameworks and quality improvement methodologies. Additional Details: Dress Code: Business Casual. Client Interface Required: Yes. Overtime Required: No. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Senior Application Development Professional
Genesis10 Atlanta, Georgia
Genesis10 is currently seeking a SAP SuccessFactors Employee Central (EC) Consultant / Senior EC Configurator -Remote for a 5-month contract role with our a Global Agricultural and Food Corporation located in Wayzata, MN. Compensation: $50.38 - $52.48 per hour, W2, based on qualifications Shift: 8:00 AM - 5:00 PM CST Requirements: Strong expertise in SAP SuccessFactors Employee Central (EC) configuration and implementation. Minimum 5-6 years of SAP SuccessFactors experience. Preference for candidates with 3-4 full-cycle Employee Central implementations. Solid solution architecture and configuration knowledge within Employee Central. Hands-on experience with: Foundation Object configuration Position Management configuration Business Rules configuration MDF (Metadata Framework) Workflow configuration Role-Based Permissions (RBP) Desired Skills: Experience with Intelligent Services Center (ISC). Strong understanding of Employee Central data structures, organizational hierarchies, and HR processes. Ability to provide guidance as a senior-level EC configurator and support implementation/design discussions. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website . Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/05/2026
Full time
Genesis10 is currently seeking a SAP SuccessFactors Employee Central (EC) Consultant / Senior EC Configurator -Remote for a 5-month contract role with our a Global Agricultural and Food Corporation located in Wayzata, MN. Compensation: $50.38 - $52.48 per hour, W2, based on qualifications Shift: 8:00 AM - 5:00 PM CST Requirements: Strong expertise in SAP SuccessFactors Employee Central (EC) configuration and implementation. Minimum 5-6 years of SAP SuccessFactors experience. Preference for candidates with 3-4 full-cycle Employee Central implementations. Solid solution architecture and configuration knowledge within Employee Central. Hands-on experience with: Foundation Object configuration Position Management configuration Business Rules configuration MDF (Metadata Framework) Workflow configuration Role-Based Permissions (RBP) Desired Skills: Experience with Intelligent Services Center (ISC). Strong understanding of Employee Central data structures, organizational hierarchies, and HR processes. Ability to provide guidance as a senior-level EC configurator and support implementation/design discussions. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website . Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Jira Align Implementation Lead/Manager
BC Forward Charlotte, North Carolina
Job Title: Jira Align Implementation Lead/Manager Location: Charlotte, NC Duration: Contract - 12 months Pay Range: $55.62/hr (W2) Job ID: 406722 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced IT Program Manager III to join our team. The ideal candidate will have strong experience in Agile delivery, Jira and Jira Align administration and training, and program reporting, and a proven ability to drive cross-functional change, implement scalable processes, and deliver complex initiatives to defined timelines. Responsibilities: Manage cross-functional and inter-departmental projects for Line of Business products, processes, and employee readiness. Develop change sustainment plans, evaluate current methods, and implement improvement strategies. Oversee projects using appropriate tools to drive completion and serve as a secondary point of contact for critical change initiatives. Create and deliver training presentations for the implementation of Jira Align across multiple Lines of Business within International Technology and Global Payment Solution Technology (ITGPST). Conduct big room training sessions and enable stakeholder adoption of Agile tools and practices. Develop, maintain, and report an integrated delivery plan, identify risks, define mitigations, and escalate issues to stakeholders as needed. Build and quality-check testing evidence documentation and training materials for accuracy and completeness. Use Excel to monitor and report program KPIs, quality metrics, and compliance status with clear insights for senior leadership. Manage multiple high-profile and technical projects to tight deadlines while supporting Business Management functions as assigned. Required Skills & Qualifications: Proficiency with Agile tools, including Jira and Jira Align. Advanced Excel reporting skills, including Pivot Tables, Filters, VLOOKUP, and IF statements. Strong verbal and written communication skills with technical writing capability. Experience conducting large-group or big room training sessions. Demonstrated cross-functional collaboration and stakeholder management. Preferred Skills: SPC, RTE, or Scrum Master certification. Experience as an Agile Scrum Master or Agile Business Analyst. Strong PowerPoint skills for executive-ready training and status materials. Role Logistics Start date is fixed due to business need. Candidates must be able to meet the outlined start date. Hybrid schedule with a minimum of 3 days per week onsite. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: Jira Align Implementation Lead/Manager Location: Charlotte, NC Duration: Contract - 12 months Pay Range: $55.62/hr (W2) Job ID: 406722 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced IT Program Manager III to join our team. The ideal candidate will have strong experience in Agile delivery, Jira and Jira Align administration and training, and program reporting, and a proven ability to drive cross-functional change, implement scalable processes, and deliver complex initiatives to defined timelines. Responsibilities: Manage cross-functional and inter-departmental projects for Line of Business products, processes, and employee readiness. Develop change sustainment plans, evaluate current methods, and implement improvement strategies. Oversee projects using appropriate tools to drive completion and serve as a secondary point of contact for critical change initiatives. Create and deliver training presentations for the implementation of Jira Align across multiple Lines of Business within International Technology and Global Payment Solution Technology (ITGPST). Conduct big room training sessions and enable stakeholder adoption of Agile tools and practices. Develop, maintain, and report an integrated delivery plan, identify risks, define mitigations, and escalate issues to stakeholders as needed. Build and quality-check testing evidence documentation and training materials for accuracy and completeness. Use Excel to monitor and report program KPIs, quality metrics, and compliance status with clear insights for senior leadership. Manage multiple high-profile and technical projects to tight deadlines while supporting Business Management functions as assigned. Required Skills & Qualifications: Proficiency with Agile tools, including Jira and Jira Align. Advanced Excel reporting skills, including Pivot Tables, Filters, VLOOKUP, and IF statements. Strong verbal and written communication skills with technical writing capability. Experience conducting large-group or big room training sessions. Demonstrated cross-functional collaboration and stakeholder management. Preferred Skills: SPC, RTE, or Scrum Master certification. Experience as an Agile Scrum Master or Agile Business Analyst. Strong PowerPoint skills for executive-ready training and status materials. Role Logistics Start date is fixed due to business need. Candidates must be able to meet the outlined start date. Hybrid schedule with a minimum of 3 days per week onsite. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
UI/UX & Customer Experience (CX) Expert
NuAxis Innovations Washington, Washington DC
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated UI/UX & Customer Experience (CX) Expert for a remote federal program opportunity. Position Overview The UI/UX & Customer Experience (CX) Expert designs intuitive, accessible, and user-centered digital experiences that enhance customer satisfaction and usability across enterprise web applications. This role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Solution Architects, Developers, QA Engineers, and stakeholders to translate business requirements into modern, responsive, and accessible user interfaces aligned with user needs and Federal digital service standards. Key Responsibilities Lead user experience (UX) and user interface (UI) design activities throughout the product lifecycle. Conduct user research, stakeholder interviews, workshops, usability studies, and journey mapping to understand user needs and pain points. Design wireframes, mockups, interactive prototypes, user flows, and information architecture for web and mobile applications. Develop responsive, mobile-first designs that deliver a consistent user experience across desktop, tablet, and mobile devices. Design interfaces using the U.S. Web Design System (USWDS) and establish reusable design systems and component libraries. Ensure compliance with Section 508, WCAG 2.1 AA, and Federal accessibility standards. Collaborate with Business Analysts and Product Owners to translate business requirements into intuitive user experiences. Work closely with Front-End Developers to ensure accurate implementation of approved designs. Conduct usability testing, accessibility reviews, heuristic evaluations, and analyze user feedback to continuously improve application usability. Create and maintain design documentation, style guides, design specifications, and UX standards. Participate in Agile ceremonies, including backlog refinement, sprint planning, design reviews, and sprint demonstrations. Promote human-centered design and customer experience best practices across project teams. Required Qualifications Bachelor's degree in Human-Computer Interaction (HCI), Graphic Design, User Experience Design, Information Systems, Computer Science, or a related field. Minimum of 5 years of experience designing enterprise web or mobile applications. Strong experience with UX research, interaction design, information architecture, and visual design. Experience creating wireframes, prototypes, and high-fidelity UI designs using Figma, Adobe XD, Sketch, or similar design tools. Experience designing responsive, mobile-first applications. Experience implementing or designing with the U.S. Web Design System (USWDS). Strong understanding of accessibility standards, including Section 508 and WCAG 2.1 AA. Experience working within Agile software development environments. Preferred Qualifications Experience supporting Federal Government digital services. Familiarity with Human-Centered Design (HCD) and Customer Experience (CX) methodologies. Experience designing AI-enabled or data-driven applications. Knowledge of front-end technologies, including HTML, CSS, and JavaScript, to effectively collaborate with development teams. Experience using analytics and user behavior data to improve digital experiences. Desired Skills User Experience (UX) Design User Interface (UI) Design Customer Experience (CX) Human-Centered Design (HCD) User Research and Usability Testing Wireframing and Interactive Prototyping Information Architecture Design Systems and Component Libraries U.S. Web Design System (USWDS) Responsive and Mobile-First Design Section 508 and WCAG 2.1 AA Accessibility Figma, Adobe XD, Sketch, or similar tools Agile/Scrum Methodologies Strong communication, collaboration, and presentation skills Work Environment Remote or hybrid work environment based on program requirements. Clearance Requirements Ability to obtain and maintain a Public Trust clearance. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
08/05/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated UI/UX & Customer Experience (CX) Expert for a remote federal program opportunity. Position Overview The UI/UX & Customer Experience (CX) Expert designs intuitive, accessible, and user-centered digital experiences that enhance customer satisfaction and usability across enterprise web applications. This role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Solution Architects, Developers, QA Engineers, and stakeholders to translate business requirements into modern, responsive, and accessible user interfaces aligned with user needs and Federal digital service standards. Key Responsibilities Lead user experience (UX) and user interface (UI) design activities throughout the product lifecycle. Conduct user research, stakeholder interviews, workshops, usability studies, and journey mapping to understand user needs and pain points. Design wireframes, mockups, interactive prototypes, user flows, and information architecture for web and mobile applications. Develop responsive, mobile-first designs that deliver a consistent user experience across desktop, tablet, and mobile devices. Design interfaces using the U.S. Web Design System (USWDS) and establish reusable design systems and component libraries. Ensure compliance with Section 508, WCAG 2.1 AA, and Federal accessibility standards. Collaborate with Business Analysts and Product Owners to translate business requirements into intuitive user experiences. Work closely with Front-End Developers to ensure accurate implementation of approved designs. Conduct usability testing, accessibility reviews, heuristic evaluations, and analyze user feedback to continuously improve application usability. Create and maintain design documentation, style guides, design specifications, and UX standards. Participate in Agile ceremonies, including backlog refinement, sprint planning, design reviews, and sprint demonstrations. Promote human-centered design and customer experience best practices across project teams. Required Qualifications Bachelor's degree in Human-Computer Interaction (HCI), Graphic Design, User Experience Design, Information Systems, Computer Science, or a related field. Minimum of 5 years of experience designing enterprise web or mobile applications. Strong experience with UX research, interaction design, information architecture, and visual design. Experience creating wireframes, prototypes, and high-fidelity UI designs using Figma, Adobe XD, Sketch, or similar design tools. Experience designing responsive, mobile-first applications. Experience implementing or designing with the U.S. Web Design System (USWDS). Strong understanding of accessibility standards, including Section 508 and WCAG 2.1 AA. Experience working within Agile software development environments. Preferred Qualifications Experience supporting Federal Government digital services. Familiarity with Human-Centered Design (HCD) and Customer Experience (CX) methodologies. Experience designing AI-enabled or data-driven applications. Knowledge of front-end technologies, including HTML, CSS, and JavaScript, to effectively collaborate with development teams. Experience using analytics and user behavior data to improve digital experiences. Desired Skills User Experience (UX) Design User Interface (UI) Design Customer Experience (CX) Human-Centered Design (HCD) User Research and Usability Testing Wireframing and Interactive Prototyping Information Architecture Design Systems and Component Libraries U.S. Web Design System (USWDS) Responsive and Mobile-First Design Section 508 and WCAG 2.1 AA Accessibility Figma, Adobe XD, Sketch, or similar tools Agile/Scrum Methodologies Strong communication, collaboration, and presentation skills Work Environment Remote or hybrid work environment based on program requirements. Clearance Requirements Ability to obtain and maintain a Public Trust clearance. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Service Center Analyst
NuAxis Innovations Denver, Colorado
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience. This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require. Key Responsibilities Provide Tier 1 technical support for: Desktops, laptops, printers, and peripheral devices Network connectivity and access issues User accounts Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred) Install, configure, and troubleshoot: Core software applications Hardware components Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC) Clearly communicate technical concepts to non-technical users Monitor ticket queues, prioritize workloads, and meet established SLAs Escalate unresolved issues to Tiers 2 or 3 when necessary Proactively communicate status updates and follow through to resolution Required Skills: Strong customer service and interpersonal skills Excellent verbal and written communication abilities Active listening and analytical troubleshooting skills High level of ownership and accountability Ability to multitask in a high-volume support environment Understanding of Incident, Problem, and Change Management processes Required Experience 2+ years of experience at an enterprise level: Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft Windows 11 Microsoft Office 365 SharePoint Working knowledge of: TCP/IP, DHCP, and DNS PC hardware, printers, and peripherals Experience using enterprise ticketing systems (ServiceNow preferred) Preferred Qualifications Experience with one or more of the following: Windows Operating Systems Microsoft Remote Desktop Services VPN technologies BeyondTrust Remote Support Familiarity with enterprise infrastructure and end-user computing environments Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. Education & Certifications High school diploma or equivalent (required) Bachelor's degree (preferred) Preferred certifications: HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
08/05/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience. This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require. Key Responsibilities Provide Tier 1 technical support for: Desktops, laptops, printers, and peripheral devices Network connectivity and access issues User accounts Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred) Install, configure, and troubleshoot: Core software applications Hardware components Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC) Clearly communicate technical concepts to non-technical users Monitor ticket queues, prioritize workloads, and meet established SLAs Escalate unresolved issues to Tiers 2 or 3 when necessary Proactively communicate status updates and follow through to resolution Required Skills: Strong customer service and interpersonal skills Excellent verbal and written communication abilities Active listening and analytical troubleshooting skills High level of ownership and accountability Ability to multitask in a high-volume support environment Understanding of Incident, Problem, and Change Management processes Required Experience 2+ years of experience at an enterprise level: Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft Windows 11 Microsoft Office 365 SharePoint Working knowledge of: TCP/IP, DHCP, and DNS PC hardware, printers, and peripherals Experience using enterprise ticketing systems (ServiceNow preferred) Preferred Qualifications Experience with one or more of the following: Windows Operating Systems Microsoft Remote Desktop Services VPN technologies BeyondTrust Remote Support Familiarity with enterprise infrastructure and end-user computing environments Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. Education & Certifications High school diploma or equivalent (required) Bachelor's degree (preferred) Preferred certifications: HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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