7 jobs found

JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. Job Summary Essential Functions/Duties Manage, install and maintain enterprise computer systems, storage systems, networks, and associated IT infrastructure. This position requires intermediate to advanced working knowledge, skills and practical experience in the following areas: Ability to build, configure, secure, maintain and manage LINUX and UNIX computer operating systems on enterprise servers and workstations. Install, build, manage and maintain enterprise level virtualization environments Manage and maintain operating compatibility across hardware platforms and software solutions. Knowledge on the installation and management of Red Hat OS in a server based environment with local and enterprise storage solutions Experience with scripting, batch file management, and automation of processes Experience supporting high availability fault-tolerant computing solutions Manages blade-based systems, physical desktop systems and Thin Client Technologies (WYSE) Understanding of System security compliance, implementation and documentation Desired Qualifications Working knowledge on system administration of virtualization technologies VMWare and RHV Ability to deploy, configure, secure, maintain and update servers supporting Oracle database systems Experience with managing Zones in a RH environment Experience with scription in Shell, Perl and Python. Knowledge on large scale, shared storage solutions Knowledge on DNS, NFS and DHCP Knowledge on JSIG/RMF and ATO process Requirements Education, Technical, and Work Experience Associates or higher degree in Computer/Information Technology, or equivalent academic/technical training. Possess five (5) years related experience or combination of experience in computer system basics and/or related areas of expertise. Must possess and apply a broad knowledge of principles, practices and procedures in computer science, graphics, and information systems. In addition, a Systems Administrator II must possess the following qualifications: Must have specific experience in the use of MS window server environments and various computer-aided design and computer-aided manufacturing (CAD/CAM), database, MS Office and Web enabled applications Must possess planning/organizing skills and must be able to work under deadlines Employee is expected to routinely cross fields in the completion of somewhat difficult and varied assignments Must be capable of updating or repairing computer systems Must be able to obtain and maintain a government security clearance Must possess a valid, state-issued driver's license. Salary The expected salary range for this position is $72,800 to $114,400 annually. Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4, LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market/business considerations when extending an offer. Benefits Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement Other Responsibilities Will be asked to make functional the initiatives established by management and will coordinate with other organizations as affected by upgrades, capabilities, policy and procedures. Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. Working Conditions This position involves work typical of an office environment with no unusual hazards. There is occasional lifting (up to 20 pounds), constant sitting and use of a computer terminal, constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for communication, and constant mental alertness. Disclaimer The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified. Tasking is in support of a federal government contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses / certifications and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment. SCC: CSAN6, JIT13; JCORP12

Job Title: Senior Compute Infrastructure Engineer Overview / Summary HTC Global Services is seeking an experienced Senior Compute Infrastructure Engineer to support a strategic engagement with a large regional integrated healthcare delivery system. The role will lead compute-layer discovery and assessment activities, contribute to the consolidated risk register and remediation roadmap, and transition into a lead technical role within the ongoing managed services model. The engineer will support the client's transformation from an SOP-based operating model to a self-healing infrastructure model while working across hospital campuses, ambulatory practices, remote clinics, and vendor-hosted application dependencies. Key Responsibilities Lead compute-layer discovery activities across physical servers, hypervisors, virtual machines, and supporting infrastructure in coordination with Network Discovery and Cloud Connectivity workstreams. Operate discovery and inventory tools including Device42, Lansweeper, ServiceNow Discovery, and comparable platforms to produce a standardized configuration item inventory. Assess virtualization platforms including VMware vSphere, Microsoft Hyper-V, Nutanix AHV, or comparable technologies, covering cluster sizing, resource utilization, HA/DRS configuration, snapshot posture, and management-plane health. Perform infrastructure assessments in healthcare, financial services, or other regulated environments. Review healthcare clinical application hosting patterns, including EMR/EHR hosting environments, PACS/imaging archive dependencies, and HL7/FHIR integration engine hosting. Review server hardware lifecycle, firmware currency, BIOS/BMC posture, warranty status, and end-of-life/end-of-support risks. Assess operating system posture for Windows Server, Linux (RHEL, Ubuntu), and legacy platforms, including patch currency, support lifecycle, and standardized image alignment. Assess storage-related compute dependencies, including SAN/NAS connectivity, backup posture, and disaster recovery readiness at the hypervisor layer. Review clinical application hosting environments for server-level dependencies, performance, capacity, and platform standardization. Contribute compute-specific findings to the consolidated risk register based on clinical impact and operational feasibility. Serve as a senior technical resource within the NOC Managed Services model, providing Tier 3 escalation support for complex compute and virtualization issues. Execute compute change management activities, including VM lifecycle management, hypervisor upgrades, cluster rebalancing, patching, and server refresh activities. Support the transition to a self-healing infrastructure model through compute-layer automation using PowerShell, Ansible, Terraform, runbook creation, and monitoring improvements. Manage vulnerability reviews and patch planning for servers, hypervisors, and management-plane components. Collaborate with the client's Infrastructure Manager, Associate NOC Manager, and clinical application owners on change planning and clinical-window coordination. Contribute to weekly, monthly, and quarterly governance reporting through the Service Delivery Manager. Mentor junior compute engineers and NOC staff. Required Qualifications 13-14 years of experience. Deep technical knowledge and hands-on experience with Server Administration, including Active Directory, Group Policy, DNS, DHCP, WSUS/SCCM, and Windows Failover Clustering. Deep expertise in virtualization using VMware vSphere (ESXi, vCenter, HA/DRS), Microsoft Hyper-V, Nutanix AHV, or comparable platforms, including cluster design, capacity planning, and operational troubleshooting. Experience with discovery and inventory tools such as Device42, Lansweeper, ServiceNow Discovery, or comparable platforms. Experience performing infrastructure assessments in healthcare, financial services, or other regulated environments. Familiarity with healthcare clinical application hosting patterns, including EMR/EHR, PACS/imaging archive, and HL7/FHIR integration engine hosting. Experience with backup platforms such as Veeam, Commvault, Rubrik, Cohesity, or comparable technologies. Experience with compute-layer monitoring platforms such as SolarWinds SAM, Nagios, Datadog, ManageEngine OpManager, or comparable solutions. Experience with hyperconverged infrastructure, including Nutanix, VxRail, HPE SimpliVity, or comparable platforms. Strong experience with VMware vSphere, vCenter, ESXi, and underlying infrastructure. Proficiency in PowerShell scripting for automation and administrative tasks. Experience with Windows 10/11 tuning for virtual desktop environments. Knowledge of load balancing, security policies, MFA integrations, and session management. Experience with Microsoft Entra hybrid identity patterns, including domain-joined servers, Entra Connect, and hybrid Kerberos/certificate flows. Strong analytical and problem-solving capabilities. Excellent communication and stakeholder management skills. Ability to work independently and manage high-severity incidents under pressure. Collaborative team-oriented mindset. Preferred Qualifications VMware Certified Professional - Desktop and Mobility (VCP-DTM) or higher. Experience with hybrid VDI solutions (on-premises and cloud, such as Horizon Cloud on Azure/AWS). Exposure to Azure Virtual Desktop (AVD). ITIL Foundation certification or knowledge of change, incident, and problem management frameworks. Red Hat RHCE or comparable Linux certification. Nutanix NCP or comparable HCI certification. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology FLSA Classification: Non-Exempt Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance. • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite. • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software. • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability. • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment. • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software. • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required. • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions. • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs. • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Bachelor's or master's degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential. • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. • Experience with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active Directory. • Strong analytical, problem-solving, and technical troubleshooting abilities. • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs. • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. • Demonstrated commitment to delivering high-quality customer service to internal stakeholders. • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities. • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. • May require bending, kneeling, or crouching to install or service equipment. • Work is performed primarily in a standard office or data center environment with moderate noise levels. • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Hi I hope you are doing well. We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested. Role: Desktop Support & Trade Floor Support Engineer L3 Location: Chicago, IL 60606(Onsite) Job Description As a senior member of the Site Services team, provides high-quality, advanced technical support within a dynamic trading environment. Acting as a single point of contact for the business, this Level 3 (L3) role involves ownership of technical issues and queries, driving them to resolution through direct troubleshooting, escalation, or by sourcing required information. The position requires deep technical expertise, exceptional customer service, and superb communication skills to build strong relationships with business users and stakeholders at all levels, including Innovation & Engineering DWP (I&E). Responsibilities include deskside and remote support, handling escalated issues, mentoring junior staff, and collaborating closely with network, infrastructure, and multiple support teams-both on-shore and off-shore, including 3rd party partners. Additionally, the role contributes strategic input into service improvement initiatives, ensuring robust IT support and maintenance for current and new systems in a fast-paced trading environment. Essential Duties and Responsibilities Provide expert-level 1st and 2nd line desktop support in a high-paced trading environment, serving as an escalation point for complex technical issues. Deliver support for desktops, laptops, mobile devices, AV systems, and local/network printers, including installation, configuration, and troubleshooting. Collaborate with remote network engineering teams to resolve network-related issues (connectivity, performance, configuration) and act as senior local hands for network troubleshooting and maintenance. Maintain familiarity with office network topology, network closets, and demarcation points; assist with implementing fixes on network devices such as switches, routers, firewalls, wireless access points under remote guidance. Utilize network monitoring tools to analyze traffic, identify bottlenecks, and ensure optimal performance. Participate in IT projects including network upgrades, AV deployments, system refreshes, and application rollouts; complete required training and documentation for new deployments. Conduct Operational and User Acceptance Testing for new applications and systems. Ensure all tickets are logged, updated, and maintained in ServiceNow (SNOW) with high quality and accuracy. Assist in determining severity 1 and 2 incidents, aid during major incidents, and participate in post-incident reviews. Identify root causes for recurring IT problems to improve service quality and reduce call volumes. Document solutions, create and maintain knowledge base articles, and contribute to technical documentation including network diagrams. Maintain confidentiality, integrity, and availability of data associated with applications and services. Ensure all changes to PC hardware and network assets are tracked in the asset database. Perform preventative maintenance and coordinate with OEMs for AV and network equipment. Adhere to security, regulatory, and compliance policies affecting Trading Operations Support (e.g., MRL, Compliance). Maintain effective working relationships with other support teams, service providers, and business representatives; act as a conduit for IT initiatives aimed at enhancing customer experience. Communicate relevant information clearly and effectively to team members and stakeholders. Observe Health and Safety requirements at all times. Skills and Abilities Strong troubleshooting skills for IT problem analysis, diagnosis, and resolution. Demonstrable experience recording, analyzing, and managing resolutions in line with SLAs while managing user expectations. Strong experience with Trade Floor technologies, including market data, trader voice, and trading applications. Ability to work effectively within a team and maintain a professional demeanor. Highly customer-focused with strong communication skills (articulate, methodical). Strong sense of urgency and understanding of the trading environment. Outstanding documentation skills and ability to create clear technical instructions. Experience working in a managed desktop environment with lockdown controls. Familiarity with industry-standard compliance requirements (FCA, SOX, Dodd-Frank). Technical proficiency in: Windows 10/11 and Active Directory O365 Office productivity suite Corporate messaging (Outlook/Exchange), instant messaging (MS Teams, ICE Chat, Vantage) LAN and remote access services (VPN) High-tech meeting rooms (video conferencing, telepresence, wireless networks) Unified document capture and production systems (printers, scanners, fax) Ability to interpret and create network diagrams and technical documentation. Expertise 5+ years' experience providing desktop support in a Trade Floor environment. 5+ years supporting Trade Floor PC builds and compliance controls. Experience in oil and gas industry preferred. Thanks & Regards SHIV PRASAD Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Direct No: Ext: 135 Email:

Position: Desktop Support Engineer (Window 11 Upgrade) Location: Plymouth MA (Onsite) Hire Type : Contract JOB DESCRIPTION: As DSS resource, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, Client provides an environment where you are challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. RESPONSIBILITIES: Imaging and new PC Deployment Using window 11. Expert level experience Installing and Building machine is needed Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching. Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams. Good at troubleshooting skills and imaging Experience on ServiceNow ticketing tool will be a plus. Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals. Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams. Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining. Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity. Monitor and analyse gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching. Required Technical and Professional Expertise: 6 + years' experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. Technologies such as AD, DNS, Exchange, and Citrix. 4 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune. Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments. Understanding of Windows 10 new features, feature updates, and industry best practice processes. Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings) Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot) Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction. Active technical certifications would be an asset. ITIL-Foundation and Agile experience an asset.

JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. JOB SUMMARY ESSENTIAL FUNCTIONS/DUTIES Manage, install and maintain enterprise computer systems, storage systems, networks, and associated IT infrastructure. This position requires intermediate to advanced working knowledge, skills and practical experience in the following areas: Install and manage Microsoft Windows workstation and server operating systems Manage and maintain virtualization environments including Hyper-V and VMware Manage large scale, shared storage solutions EMC, SAN, NetApp SAN and iSCSI devices Maintain Microsoft domain services to include Active Directory, DNS, DHCP, Remote Access services and Distributed File Systems Installs, maintains and supports enterprise IT applications such as Microsoft Exchange Server and Microsoft SQL server Supports high availability fault-tolerant computing solutions and Microsoft failover clustering Manages blade-based systems, physical desktop systems and Thin Client Technologies (WYSE) Understanding of System security compliance, implementation and documentation DESIRED QUALIFCATIONS Experience with full access ADUC, DHCP, DNS, DFS, on Windows Server Basic Linux/Unix server configuration and troubleshooting experience. Remote Desktop computing environments to include CITRIX, VD, RDP, and ICA Understanding of JSIG/RMF compliance, implementation and documentation REQUIREMENTS EDUCATION, TECHNICAL, AND WORK EXPERIENCE A bachelor's degree in associated discipline from an accredited academic institution or equivalent experience through technical training, completion of a recognized certification program, or experience. Requires at least nine (9) years of experience in computer system related areas of expertise and must possess and apply a broad knowledge of principles, practices, and procedures in computer science, graphics, and information systems. In addition, a Systems Administrator IV must possess the following qualifications: Must have specific experience in the maintenance of Operating Systems and support applications, in a centralized and distributed server environment Must possess planning/organizing skills and must be able to work under deadlines Must be able to obtain and maintain a government security clearance Must possess a valid, state-issued driver's license. SALARY The expected salary range for this position is $93,600.00 to $145,600 annually. Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4 considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market/business considerations when extending an offer. BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement OTHER RESPONSIBILITIES Will be asked to make functional the initiatives established by management and will coordinate with other organizations as affected by upgrades, capabilities, policy and procedures. Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. WORKING CONDITIONS This position involves work typical of an office environment with no unusual hazards. There is occasional lifting (up to 20 pounds), constant sitting and use of a computer terminal, constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for communication, and constant mental alertness. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified. Tasking is in support of a federal government contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses / certifications and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment. SCC: CSN6, JIT13; JCORP12

Hi I hope you are doing well. We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested. Role: Desk Side Support Engineer Location: Phoenix, AZ (Onsite) Job Description Vendor Management - To have a cordial relation with the vendors and ensure all dispatch and schedule tickets are being handled as the defined SLA SLA & KPI Management - To ensure all SLA and KPI for the project has been over and above achieved Client Management- To ensure right communicating has been liaised with clients, Creating reports for client. Team Management - Team building and handling skills and act as a bridge between the leadership and team members Team Handling - Should handle team efficiently by taking max. output and discuss their improvement plan. Transition - Due diligence and coordinate with the transition team for proper implementation of the process Tech Bär Management - To ensure the teams manage the Tech bar efficiently. Help customer on their issues. Automation - Process improvement and automation opportunity to be explored and implemented Technical - Knowledge of SCCM, Windows 10 to 11 upgrade, Windows Build process, technical troubleshooting on windows, printers, Hardware issues, and client VPN. Ticketing Tool - ServiceNow, Dashboard creation, how to calculate SLA's, Fetching reports and shared SLA reports with team Thanks & Regards, SHIV PRASAD Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Direct No: Ext: 135 Email: