This position follows a hybrid schedule, and the selected candidate will be expected to report onsite to one of our offices in Salt Lake City, Raleigh/Durham or St. Louis 2-3 days/week. Position Summary The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bioMérieux including but not limited to training, troubleshooting, and consultation. This product knowledge is used to support sales growth through delivering exceptional technical support. Manages the complaint handling process to ensure the timely, accurate resolution of customer complaints and will also coordinate efforts with other internal and field support teams to provide world-class support for all customers. Promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic/positive work environment. Primary Duties Prioritize answering customer inquiries, both internal and external, per established guidelines and document in the enterprise resource planning (ERP) system. Provide world class customer support with consistent follow up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction. Responsible for initiating, managing, and resolving customer complaints and suggestions. Will also determine if a complaint needs to be escalated for further investigation requiring the expertise of other departments. Perform on-call duties as needed to provide 24-hour technical support to customers. Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training or implementation. Manage product returns when applicable. Maintain competency of bioMérieux products and procedures that are job specific and assist with implementation of new products. Participate in revenue generation initiatives which include the promotion of value-added projects and services. Establish and maintain enterprise resource planning (ERP) certification. Meets quality plan standards and all departmental key performance indicators (KPIs). Perform all work in compliance with company quality procedures and standards. Perform other duties as assigned. Qualifications Required Education, Training, and Experience Bachelor degree in a Biological science 2+ years of professional related experience with BS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology. In lieu of a bachelor's degree, 6+ years of related experience, defined above, is required. Preferred Experience Medical device industry experience a plus. Customer facing experience preferred. Networking or LIS/LIMS experience preferred. Knowledge, Skills, and Abilities Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes. Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives Ability to cooperate with others at all levels including leadership Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Effective written and verbal communication skills. Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel. Knowledge of bioMérieux products and Salesforce is a plus. Working Conditions Ability to remain in stationary position, either sitting or standing, for prolonged periods. Travel requirements include: Domestic travel: up to 10% International travel: less than 5% The estimated salary range for this role is between $66,000 - $77,701 per year. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
08/05/2026
Full time
This position follows a hybrid schedule, and the selected candidate will be expected to report onsite to one of our offices in Salt Lake City, Raleigh/Durham or St. Louis 2-3 days/week. Position Summary The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bioMérieux including but not limited to training, troubleshooting, and consultation. This product knowledge is used to support sales growth through delivering exceptional technical support. Manages the complaint handling process to ensure the timely, accurate resolution of customer complaints and will also coordinate efforts with other internal and field support teams to provide world-class support for all customers. Promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic/positive work environment. Primary Duties Prioritize answering customer inquiries, both internal and external, per established guidelines and document in the enterprise resource planning (ERP) system. Provide world class customer support with consistent follow up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction. Responsible for initiating, managing, and resolving customer complaints and suggestions. Will also determine if a complaint needs to be escalated for further investigation requiring the expertise of other departments. Perform on-call duties as needed to provide 24-hour technical support to customers. Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training or implementation. Manage product returns when applicable. Maintain competency of bioMérieux products and procedures that are job specific and assist with implementation of new products. Participate in revenue generation initiatives which include the promotion of value-added projects and services. Establish and maintain enterprise resource planning (ERP) certification. Meets quality plan standards and all departmental key performance indicators (KPIs). Perform all work in compliance with company quality procedures and standards. Perform other duties as assigned. Qualifications Required Education, Training, and Experience Bachelor degree in a Biological science 2+ years of professional related experience with BS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology. In lieu of a bachelor's degree, 6+ years of related experience, defined above, is required. Preferred Experience Medical device industry experience a plus. Customer facing experience preferred. Networking or LIS/LIMS experience preferred. Knowledge, Skills, and Abilities Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes. Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives Ability to cooperate with others at all levels including leadership Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Effective written and verbal communication skills. Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel. Knowledge of bioMérieux products and Salesforce is a plus. Working Conditions Ability to remain in stationary position, either sitting or standing, for prolonged periods. Travel requirements include: Domestic travel: up to 10% International travel: less than 5% The estimated salary range for this role is between $66,000 - $77,701 per year. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
This position follows a hybrid schedule, and the selected candidate will be expected to report onsite to one of our offices in Salt Lake City, Raleigh/Durham or St. Louis 2-3 days/week. Position Summary The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bioMérieux including but not limited to training, troubleshooting, and consultation. This product knowledge is used to support sales growth through delivering exceptional technical support. Manages the complaint handling process to ensure the timely, accurate resolution of customer complaints and will also coordinate efforts with other internal and field support teams to provide world-class support for all customers. Promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic/positive work environment. Primary Duties Prioritize answering customer inquiries, both internal and external, per established guidelines and document in the enterprise resource planning (ERP) system. Provide world class customer support with consistent follow up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction. Responsible for initiating, managing, and resolving customer complaints and suggestions. Will also determine if a complaint needs to be escalated for further investigation requiring the expertise of other departments. Perform on-call duties as needed to provide 24-hour technical support to customers. Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training or implementation. Manage product returns when applicable. Maintain competency of bioMérieux products and procedures that are job specific and assist with implementation of new products. Participate in revenue generation initiatives which include the promotion of value-added projects and services. Establish and maintain enterprise resource planning (ERP) certification. Meets quality plan standards and all departmental key performance indicators (KPIs). Perform all work in compliance with company quality procedures and standards. Perform other duties as assigned. Qualifications Required Education, Training, and Experience Bachelor degree in a Biological science 2+ years of professional related experience with BS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology. In lieu of a bachelor's degree, 6+ years of related experience, defined above, is required. Preferred Experience Medical device industry experience a plus. Customer facing experience preferred. Networking or LIS/LIMS experience preferred. Knowledge, Skills, and Abilities Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes. Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives Ability to cooperate with others at all levels including leadership Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Effective written and verbal communication skills. Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel. Knowledge of bioMérieux products and Salesforce is a plus. Working Conditions Ability to remain in stationary position, either sitting or standing, for prolonged periods. Travel requirements include: Domestic travel: up to 10% International travel: less than 5% The estimated salary range for this role is between $66,000 - $77,701 per year. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
08/05/2026
Full time
This position follows a hybrid schedule, and the selected candidate will be expected to report onsite to one of our offices in Salt Lake City, Raleigh/Durham or St. Louis 2-3 days/week. Position Summary The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bioMérieux including but not limited to training, troubleshooting, and consultation. This product knowledge is used to support sales growth through delivering exceptional technical support. Manages the complaint handling process to ensure the timely, accurate resolution of customer complaints and will also coordinate efforts with other internal and field support teams to provide world-class support for all customers. Promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic/positive work environment. Primary Duties Prioritize answering customer inquiries, both internal and external, per established guidelines and document in the enterprise resource planning (ERP) system. Provide world class customer support with consistent follow up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction. Responsible for initiating, managing, and resolving customer complaints and suggestions. Will also determine if a complaint needs to be escalated for further investigation requiring the expertise of other departments. Perform on-call duties as needed to provide 24-hour technical support to customers. Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training or implementation. Manage product returns when applicable. Maintain competency of bioMérieux products and procedures that are job specific and assist with implementation of new products. Participate in revenue generation initiatives which include the promotion of value-added projects and services. Establish and maintain enterprise resource planning (ERP) certification. Meets quality plan standards and all departmental key performance indicators (KPIs). Perform all work in compliance with company quality procedures and standards. Perform other duties as assigned. Qualifications Required Education, Training, and Experience Bachelor degree in a Biological science 2+ years of professional related experience with BS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology. In lieu of a bachelor's degree, 6+ years of related experience, defined above, is required. Preferred Experience Medical device industry experience a plus. Customer facing experience preferred. Networking or LIS/LIMS experience preferred. Knowledge, Skills, and Abilities Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes. Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives Ability to cooperate with others at all levels including leadership Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Effective written and verbal communication skills. Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel. Knowledge of bioMérieux products and Salesforce is a plus. Working Conditions Ability to remain in stationary position, either sitting or standing, for prolonged periods. Travel requirements include: Domestic travel: up to 10% International travel: less than 5% The estimated salary range for this role is between $66,000 - $77,701 per year. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Why Zensar? We re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other and happiness is at the core of everything we do. In fact, we re so into happiness that we ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition grow, own, achieve, learn (GOAL) lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar! Zensar is seeking a Adobe Experience Platform (AEP) Architect -Hybrid model(3 days onsite- San Ramon, CA).This is open for Full time with excellent benefits and Contract Role as well with outstanding growth opportunities. You might really grab our attention if you have: Role: Adobe Experience Platform (AEP) Architect Location: San Ramon, CA-3 days onsite Experience: 10+ Years Overall 5+ Years in Adobe Experience Platform (AEP), Adobe RTCDP, and Adobe Experience Cloud Ecosystem Role Summary: We are seeking a highly experienced Adobe CDP Onsite Specialist who combines the expertise of an Adobe Solution Architect, Hands-on Developer, and Integration Specialist. The individual will serve as the primary onsite lead for the implementation, integration, and activation of Adobe Experience Platform (AEP), Adobe Real-Time CDP (RTCDP), Customer Journey Analytics (CJA), Adobe Journey Optimizer (AJO), Adobe Target, AEM, CRM, and other enterprise data sources. The role requires close collaboration with Business, Marketing, Sales Operations, Data, and IT teams, translating business objectives into scalable customer data and activation solutions while ensuring seamless integration across the ecosystem. The candidate will act as the trusted advisor to stakeholders and own end-to-end solution delivery from discovery through activation and optimization. Responsibilities are aligned with Adobe CDP architecture, integration, data modeling, identity resolution, and cross-platform activation practices referenced across internal Adobe CDP implementation initiatives. Adobe AEP & RTCDP Solution Architecture: Lead the end-to-end architecture and implementation of Adobe Experience Platform and Adobe Real-Time CDP. Define customer, account, and behavioral data models leveraging XDM standards. Design profile schemas, datasets, identity namespaces, and profile stitching strategies. Establish governance, privacy, consent management, and data usage frameworks. Review and approve solution designs, architecture decisions, and technical specifications. Business & Stakeholder Management: Act as the primary onsite point of contact for business and IT stakeholders. Facilitate requirement workshops and discovery sessions with Marketing, Digital, Data, Analytics, Sales, and Technology teams. Translate business objectives into scalable Adobe CDP use cases and solution designs. Drive alignment across Marketing, CRM, Commerce, Analytics, Data Engineering, and Security teams. Present architecture, solution recommendations, project status, and implementation roadmaps to senior leadership. Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions. Zensar values your privacy. We'll use your data in accordance with our privacy statement located at:
08/05/2026
Full time
Why Zensar? We re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other and happiness is at the core of everything we do. In fact, we re so into happiness that we ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition grow, own, achieve, learn (GOAL) lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar! Zensar is seeking a Adobe Experience Platform (AEP) Architect -Hybrid model(3 days onsite- San Ramon, CA).This is open for Full time with excellent benefits and Contract Role as well with outstanding growth opportunities. You might really grab our attention if you have: Role: Adobe Experience Platform (AEP) Architect Location: San Ramon, CA-3 days onsite Experience: 10+ Years Overall 5+ Years in Adobe Experience Platform (AEP), Adobe RTCDP, and Adobe Experience Cloud Ecosystem Role Summary: We are seeking a highly experienced Adobe CDP Onsite Specialist who combines the expertise of an Adobe Solution Architect, Hands-on Developer, and Integration Specialist. The individual will serve as the primary onsite lead for the implementation, integration, and activation of Adobe Experience Platform (AEP), Adobe Real-Time CDP (RTCDP), Customer Journey Analytics (CJA), Adobe Journey Optimizer (AJO), Adobe Target, AEM, CRM, and other enterprise data sources. The role requires close collaboration with Business, Marketing, Sales Operations, Data, and IT teams, translating business objectives into scalable customer data and activation solutions while ensuring seamless integration across the ecosystem. The candidate will act as the trusted advisor to stakeholders and own end-to-end solution delivery from discovery through activation and optimization. Responsibilities are aligned with Adobe CDP architecture, integration, data modeling, identity resolution, and cross-platform activation practices referenced across internal Adobe CDP implementation initiatives. Adobe AEP & RTCDP Solution Architecture: Lead the end-to-end architecture and implementation of Adobe Experience Platform and Adobe Real-Time CDP. Define customer, account, and behavioral data models leveraging XDM standards. Design profile schemas, datasets, identity namespaces, and profile stitching strategies. Establish governance, privacy, consent management, and data usage frameworks. Review and approve solution designs, architecture decisions, and technical specifications. Business & Stakeholder Management: Act as the primary onsite point of contact for business and IT stakeholders. Facilitate requirement workshops and discovery sessions with Marketing, Digital, Data, Analytics, Sales, and Technology teams. Translate business objectives into scalable Adobe CDP use cases and solution designs. Drive alignment across Marketing, CRM, Commerce, Analytics, Data Engineering, and Security teams. Present architecture, solution recommendations, project status, and implementation roadmaps to senior leadership. Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions. Zensar values your privacy. We'll use your data in accordance with our privacy statement located at:
Job Title: Sr. Internal Communications & SharePoint Content Specialist Location: Mclean, VA (Fully Onsite) Duration: Contract TO HIRE Job id - 178395 Must Have Qualifications: Ideal candidate will have strong writing and editing skills, experience drafting / developing business communications, creating and updating job aids, and supporting ongoing content updates. Candidate must have change management experience, strong operational coordination / logistics skills, proficient in Microsoft SharePoint and Microsoft PowerPoint, and excellent written and verbal communication skills. The manager is NOT looking for a technical writer. Summary Seeking a Senior Writer with strong corporate communications and organizational change management experience. Role focuses on internal content creation, SharePoint page development, and supporting enterprise change initiatives. Must-Haves Strong writing/editing (corporate communications) SharePoint page creation/design (hands-on) Publish-ready content (independent contributor) Organizational change management experience (ADKAR/OCM) PowerPoint proficiency Ability to manage multiple projects Responsibilities Draft emails, intranet content, presentations, job aids Build and update SharePoint pages Support change adoption communications Translate complex info for varied audiences Manage multiple concurrent deliverables Nice-to-Have Video scripts/multimedia content Experience in complex industries (IT, fintech, healthcare) Writing samples/portfolio Not a Fit Technical writers (documentation-heavy) Candidates needing training on basics Heavy reliance on AI for writing Profile Self-sufficient, fast learner Strong storytelling & content judgment Detail-oriented, adaptable communicator Interview 2 rounds (virtual) Job Description: Communications and change management specialist to provide support for enterprise and divisional initiatives through clear, accurate communications and practical change enablement content. This role translates complex technology and business topics into concise, usable content for employees and leaders. Must have provable successful experience in internal or external communication; strong writing and editing skills; and ability to independently research, evaluate, and summarize complex information with accuracy. The role supports change and adoption efforts through messaging and enablement content, requires intermediate to advanced SharePoint skills, basic video editing capabilities, and the ability to perform effectively in a fast-moving, high-visibility, high-expectations environment Must Have Qualifications: Ideal candidate will have strong writing and editing skills, experience drafting / developing business communications, creating and updating job aids, and supporting ongoing content updates. Candidate must have change management experience, strong operational coordination / logistics skills, proficient in Microsoft SharePoint and Microsoft PowerPoint, and excellent written and verbal communication skills. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $45-50/hr. The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global, do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at Add your LinkedIn Hashtag at end of the job description Share your resume at
08/05/2026
Full time
Job Title: Sr. Internal Communications & SharePoint Content Specialist Location: Mclean, VA (Fully Onsite) Duration: Contract TO HIRE Job id - 178395 Must Have Qualifications: Ideal candidate will have strong writing and editing skills, experience drafting / developing business communications, creating and updating job aids, and supporting ongoing content updates. Candidate must have change management experience, strong operational coordination / logistics skills, proficient in Microsoft SharePoint and Microsoft PowerPoint, and excellent written and verbal communication skills. The manager is NOT looking for a technical writer. Summary Seeking a Senior Writer with strong corporate communications and organizational change management experience. Role focuses on internal content creation, SharePoint page development, and supporting enterprise change initiatives. Must-Haves Strong writing/editing (corporate communications) SharePoint page creation/design (hands-on) Publish-ready content (independent contributor) Organizational change management experience (ADKAR/OCM) PowerPoint proficiency Ability to manage multiple projects Responsibilities Draft emails, intranet content, presentations, job aids Build and update SharePoint pages Support change adoption communications Translate complex info for varied audiences Manage multiple concurrent deliverables Nice-to-Have Video scripts/multimedia content Experience in complex industries (IT, fintech, healthcare) Writing samples/portfolio Not a Fit Technical writers (documentation-heavy) Candidates needing training on basics Heavy reliance on AI for writing Profile Self-sufficient, fast learner Strong storytelling & content judgment Detail-oriented, adaptable communicator Interview 2 rounds (virtual) Job Description: Communications and change management specialist to provide support for enterprise and divisional initiatives through clear, accurate communications and practical change enablement content. This role translates complex technology and business topics into concise, usable content for employees and leaders. Must have provable successful experience in internal or external communication; strong writing and editing skills; and ability to independently research, evaluate, and summarize complex information with accuracy. The role supports change and adoption efforts through messaging and enablement content, requires intermediate to advanced SharePoint skills, basic video editing capabilities, and the ability to perform effectively in a fast-moving, high-visibility, high-expectations environment Must Have Qualifications: Ideal candidate will have strong writing and editing skills, experience drafting / developing business communications, creating and updating job aids, and supporting ongoing content updates. Candidate must have change management experience, strong operational coordination / logistics skills, proficient in Microsoft SharePoint and Microsoft PowerPoint, and excellent written and verbal communication skills. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $45-50/hr. The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global, do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at Add your LinkedIn Hashtag at end of the job description Share your resume at
Job Title: Desktop Support Technician (Field & Onsite Support) Overview / Summary We are seeking a hands-on Desktop Support Technician to provide front-line onsite support for healthcare staff and end users. This role requires a customer-service-focused professional who is patient, reliable, and enjoys solving end-user issues while supporting devices, equipment, and day-to-day IT operations. The position is highly visible and requires working directly with users in a healthcare environment. Key Responsibilities Provide onsite desktop and field support for hospital staff and end users. Troubleshoot laptops, desktops, monitors, printers, scanners, peripherals, and other equipment. Support Windows operating systems, standard business applications, and end-user software issues. Assist with password resets, account access, basic Microsoft 365 support, and connectivity issues. Set up, move, install, and configure devices and workstations. Respond to walk-up, ticket-based, and onsite support requests. Document tickets, troubleshooting steps, and resolution details accurately. Escalate network, systems, server, or advanced infrastructure issues when needed. Work closely with network-focused and systems/Microsoft 365-focused team members. Participate in weekend or on-call rotation as needed. Adapt as the support model expands toward a 24/7 healthcare operations environment. Required Qualifications Experience providing desktop, field, or onsite IT support. Strong troubleshooting skills for Windows desktops/laptops, printers, peripherals, and standard applications. Experience supporting end users in person, over the phone, and through a ticketing system. Basic understanding of Microsoft 365, Outlook, Teams, password resets, and user access support. Ability to lift, move, connect, and set up IT equipment as needed. Strong communication and customer-service skills. Professional, patient, and calm when supporting users. Ability to work onsite and provide face-to-face user support. Reliable, flexible, and willing to assist wherever needed. Preferred Qualifications Experience supporting healthcare, hospital, clinical, or 24/7 operational environments. Familiarity with ticketing systems such as ServiceNow, Jira, Remedy, or similar tools. Experience with imaging, device deployment, hardware refreshes, and new site setup. Basic networking knowledge, including connectivity, cabling, and wireless troubleshooting. CompTIA A+, Network+, or similar certification preferred but not required. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
08/05/2026
Full time
Job Title: Desktop Support Technician (Field & Onsite Support) Overview / Summary We are seeking a hands-on Desktop Support Technician to provide front-line onsite support for healthcare staff and end users. This role requires a customer-service-focused professional who is patient, reliable, and enjoys solving end-user issues while supporting devices, equipment, and day-to-day IT operations. The position is highly visible and requires working directly with users in a healthcare environment. Key Responsibilities Provide onsite desktop and field support for hospital staff and end users. Troubleshoot laptops, desktops, monitors, printers, scanners, peripherals, and other equipment. Support Windows operating systems, standard business applications, and end-user software issues. Assist with password resets, account access, basic Microsoft 365 support, and connectivity issues. Set up, move, install, and configure devices and workstations. Respond to walk-up, ticket-based, and onsite support requests. Document tickets, troubleshooting steps, and resolution details accurately. Escalate network, systems, server, or advanced infrastructure issues when needed. Work closely with network-focused and systems/Microsoft 365-focused team members. Participate in weekend or on-call rotation as needed. Adapt as the support model expands toward a 24/7 healthcare operations environment. Required Qualifications Experience providing desktop, field, or onsite IT support. Strong troubleshooting skills for Windows desktops/laptops, printers, peripherals, and standard applications. Experience supporting end users in person, over the phone, and through a ticketing system. Basic understanding of Microsoft 365, Outlook, Teams, password resets, and user access support. Ability to lift, move, connect, and set up IT equipment as needed. Strong communication and customer-service skills. Professional, patient, and calm when supporting users. Ability to work onsite and provide face-to-face user support. Reliable, flexible, and willing to assist wherever needed. Preferred Qualifications Experience supporting healthcare, hospital, clinical, or 24/7 operational environments. Familiarity with ticketing systems such as ServiceNow, Jira, Remedy, or similar tools. Experience with imaging, device deployment, hardware refreshes, and new site setup. Basic networking knowledge, including connectivity, cabling, and wireless troubleshooting. CompTIA A+, Network+, or similar certification preferred but not required. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Job Title: Senior Specialist AI & Data Solutions Location: 50% onsite at Lawrence Township, NJ Duration: Temp - 12 months Pay Range: $38-48/hr (W2) Work Schedule: Mon-Fri, 8am-5pm About TSR TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond. In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants. Job Description We are seeking a Senior Specialist AI & Data Solutions to join our Global Digital Engagement Platforms team as the Web Delivery Lead. The ideal candidate will have strong experience in delivery leadership for Adobe Experience Manager (AEM), Python-based automation, AI/ML model integration, and prompt engineering and a proven ability to launch enterprise websites on time and within scope while embedding AI-powered capabilities across the web delivery lifecycle. Responsibilities: Lead end-to-end delivery of AEM-based websites across global markets, managing timelines, risks, and stakeholder expectations. Define and enforce delivery standards including intake workflows, QA processes, and go-live readiness criteria. Manage and mentor a distributed team of developers, content authors, and QA specialists. Ensure compliance with regulatory, accessibility (WCAG/EAA), cookie consent, and governance requirements. Maintain hands-on expertise across AEM Sites, Assets, and Cloud Service, guiding component development, template design, content fragment modeling, and multi-site management. Support adoption of headless CMS capabilities, GraphQL APIs, and omnichannel content delivery. Develop and maintain Python automation for site setup, content migration, metadata enrichment, QA validation, and reporting. Design, train, and fine-tune AI/ML models for automated tagging, content generation and summarization, predictive analytics, and image optimization. Lead prompt engineering initiatives for LLM-driven web copy, meta descriptions, SEO content, MLR package preparation, chatbots, and compliance pre-screening. Build and operationalize AI-powered workflows within AEM using APIs from OpenAI, Azure AI, AWS Bedrock, or similar platforms. Evaluate emerging AI tools and frameworks, prototype solutions, and present business cases for adoption with clear governance and benchmarks. Required Skills & Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or related field. 2-3+ years in web delivery or digital platforms. AEM expertise: Sites, Cloud Service, Java, OSGi, JCR, JavaScript, Content Fragments, and multi-site management. Python 3.x proficiency for automation scripting, API integrations, and ML model development using TensorFlow, PyTorch, or Hugging Face. AI/ML and prompt engineering experience with LLMs (e.g., GPT, Claude, LLaMA), prompt optimization, model fine-tuning, RAG patterns, and vector databases. Proven ability to lead globally distributed, cross-functional teams in agile environments with clear stakeholder communication. Working knowledge of Adobe Experience Cloud, cloud platforms (AWS, Azure, GCP), and DevOps tooling (CI/CD, Docker, Kubernetes). Familiarity with CDN, DNS, WAF, cookie consent, web accessibility (WCAG/EAA), and pharma or life sciences compliance requirements. Experience with NLP, personalization algorithms, semantic search, and evaluation of emerging AI technologies. Preferred Skills: Experience with headless CMS patterns in AEM and GraphQL APIs for omnichannel delivery. Background in building AI-enabled content operations and governance, including prompt libraries and model evaluation benchmarks. Why TSR? At TSR, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment TSR is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume
08/05/2026
Full time
Job Title: Senior Specialist AI & Data Solutions Location: 50% onsite at Lawrence Township, NJ Duration: Temp - 12 months Pay Range: $38-48/hr (W2) Work Schedule: Mon-Fri, 8am-5pm About TSR TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond. In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants. Job Description We are seeking a Senior Specialist AI & Data Solutions to join our Global Digital Engagement Platforms team as the Web Delivery Lead. The ideal candidate will have strong experience in delivery leadership for Adobe Experience Manager (AEM), Python-based automation, AI/ML model integration, and prompt engineering and a proven ability to launch enterprise websites on time and within scope while embedding AI-powered capabilities across the web delivery lifecycle. Responsibilities: Lead end-to-end delivery of AEM-based websites across global markets, managing timelines, risks, and stakeholder expectations. Define and enforce delivery standards including intake workflows, QA processes, and go-live readiness criteria. Manage and mentor a distributed team of developers, content authors, and QA specialists. Ensure compliance with regulatory, accessibility (WCAG/EAA), cookie consent, and governance requirements. Maintain hands-on expertise across AEM Sites, Assets, and Cloud Service, guiding component development, template design, content fragment modeling, and multi-site management. Support adoption of headless CMS capabilities, GraphQL APIs, and omnichannel content delivery. Develop and maintain Python automation for site setup, content migration, metadata enrichment, QA validation, and reporting. Design, train, and fine-tune AI/ML models for automated tagging, content generation and summarization, predictive analytics, and image optimization. Lead prompt engineering initiatives for LLM-driven web copy, meta descriptions, SEO content, MLR package preparation, chatbots, and compliance pre-screening. Build and operationalize AI-powered workflows within AEM using APIs from OpenAI, Azure AI, AWS Bedrock, or similar platforms. Evaluate emerging AI tools and frameworks, prototype solutions, and present business cases for adoption with clear governance and benchmarks. Required Skills & Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or related field. 2-3+ years in web delivery or digital platforms. AEM expertise: Sites, Cloud Service, Java, OSGi, JCR, JavaScript, Content Fragments, and multi-site management. Python 3.x proficiency for automation scripting, API integrations, and ML model development using TensorFlow, PyTorch, or Hugging Face. AI/ML and prompt engineering experience with LLMs (e.g., GPT, Claude, LLaMA), prompt optimization, model fine-tuning, RAG patterns, and vector databases. Proven ability to lead globally distributed, cross-functional teams in agile environments with clear stakeholder communication. Working knowledge of Adobe Experience Cloud, cloud platforms (AWS, Azure, GCP), and DevOps tooling (CI/CD, Docker, Kubernetes). Familiarity with CDN, DNS, WAF, cookie consent, web accessibility (WCAG/EAA), and pharma or life sciences compliance requirements. Experience with NLP, personalization algorithms, semantic search, and evaluation of emerging AI technologies. Preferred Skills: Experience with headless CMS patterns in AEM and GraphQL APIs for omnichannel delivery. Background in building AI-enabled content operations and governance, including prompt libraries and model evaluation benchmarks. Why TSR? At TSR, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment TSR is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume
The DCS Air & Space Technology (AST) Sector is seeking an AFSIM Modeling Specialist for an exciting opportunity in support of the Air Force Research Laboratory (AFRL). In this role, you will help deliver technical expertise, with a focus on Modeling, Simulation & Analysis. You will collaborate closely with other DCS computer scientists and data analysts to support the customer's digital engineering initiatives to advance digital engineering initiatives and transition critical capabilities to Air Force programs. We are seeking individuals that are driven and ready to grow with our company. DCS recognizes that its employees are the critical component in providing renowned solutions in the U.S. Defense, Aerospace, Human Factors, and Security markets. As an employee-owned company, professionals across all levels are valued and provided with the resources to make an immediate impact. At DCS, you will have the opportunity to collaborate with colleagues across multiple departments to support world-class research and development, while benefiting from training and mentorship to guide your career growth. Join DCS and contribute to innovative solutions that shape the future of critical technologies. Essential Job Functions: Team-Oriented Collaboration: Work effectively with multi-disciplinary teams of software developers, engineers, and data analysts to support complex analytical research and Operator-in-the-Loop studies. AFSIM Architecture & Integration: Support the development and integration of AFSIM components, including custom plugins, system models, autonomy/AI capabilities, and operational concepts within real-time simulation environments. Assist with incorporating high-fidelity platform models and external model sources as needed. System Modeling: Design and model complex heterogeneous systems, including Aircraft Systems, Missile Systems, Radars, Jamming (Electronic Warfare), and Communications. DevSecOps & Digital Engineering: Implement GitLab CI/CD pipelining featuring automated testing, automated documentation, and security scanning. Drive cloud-based development and application integration into cloud platforms. Optimization & Testing: Utilize system-based optimization techniques to maximize performance in real-time simulations. Lead testing and evaluation of simulation environments, including automated testing for Model-Based Systems Engineering (MBSE) projects. Agile Framework: Participate in Agile ceremonies, sprint planning, backlog grooming, and triage. Required Skills: Due to the sensitivity of customer related requirements, US citizenship is required. Must have an active Secret level US DOD security clearance. Must have a bachelor's degree in a technical field (Computer Science, Engineering, Mathematics, or Similar) with 5 years of experience. Understanding of software development processes (Agile, DevSecOps, CI/CD) with experience developing software using Object Oriented Programing practices. Experience modeling data structures, flows, and integrations across heterogeneous systems. 3+ years of AFSIM experience focused on mission-level modeling and scenario analysis. Understanding of military platforms, tactics, techniques, and procedures (TTPs), CONOPS, and mission-level concepts (air combat, ISR, electronic warfare, or electromagnetic spectrum operations highly desirable). Experience with Agile Methodology particularly utilizing the Scrum framework. Experience with Git-based version control, including branch management and merge request workflows in GitLab. Must be curious to explore new problems and develop creative solutions. Strong communication skills, both written and verbal. Must work onsite at customer facility. Remote work is not available. Desired Skills: Active Top Secret security clearance with SCI eligibility Masters degree in a technical field (Computer Science, Engineering, Mathematics, or Similar) Experience in MBSE Experience with SysML diagramming tools
08/05/2026
Full time
The DCS Air & Space Technology (AST) Sector is seeking an AFSIM Modeling Specialist for an exciting opportunity in support of the Air Force Research Laboratory (AFRL). In this role, you will help deliver technical expertise, with a focus on Modeling, Simulation & Analysis. You will collaborate closely with other DCS computer scientists and data analysts to support the customer's digital engineering initiatives to advance digital engineering initiatives and transition critical capabilities to Air Force programs. We are seeking individuals that are driven and ready to grow with our company. DCS recognizes that its employees are the critical component in providing renowned solutions in the U.S. Defense, Aerospace, Human Factors, and Security markets. As an employee-owned company, professionals across all levels are valued and provided with the resources to make an immediate impact. At DCS, you will have the opportunity to collaborate with colleagues across multiple departments to support world-class research and development, while benefiting from training and mentorship to guide your career growth. Join DCS and contribute to innovative solutions that shape the future of critical technologies. Essential Job Functions: Team-Oriented Collaboration: Work effectively with multi-disciplinary teams of software developers, engineers, and data analysts to support complex analytical research and Operator-in-the-Loop studies. AFSIM Architecture & Integration: Support the development and integration of AFSIM components, including custom plugins, system models, autonomy/AI capabilities, and operational concepts within real-time simulation environments. Assist with incorporating high-fidelity platform models and external model sources as needed. System Modeling: Design and model complex heterogeneous systems, including Aircraft Systems, Missile Systems, Radars, Jamming (Electronic Warfare), and Communications. DevSecOps & Digital Engineering: Implement GitLab CI/CD pipelining featuring automated testing, automated documentation, and security scanning. Drive cloud-based development and application integration into cloud platforms. Optimization & Testing: Utilize system-based optimization techniques to maximize performance in real-time simulations. Lead testing and evaluation of simulation environments, including automated testing for Model-Based Systems Engineering (MBSE) projects. Agile Framework: Participate in Agile ceremonies, sprint planning, backlog grooming, and triage. Required Skills: Due to the sensitivity of customer related requirements, US citizenship is required. Must have an active Secret level US DOD security clearance. Must have a bachelor's degree in a technical field (Computer Science, Engineering, Mathematics, or Similar) with 5 years of experience. Understanding of software development processes (Agile, DevSecOps, CI/CD) with experience developing software using Object Oriented Programing practices. Experience modeling data structures, flows, and integrations across heterogeneous systems. 3+ years of AFSIM experience focused on mission-level modeling and scenario analysis. Understanding of military platforms, tactics, techniques, and procedures (TTPs), CONOPS, and mission-level concepts (air combat, ISR, electronic warfare, or electromagnetic spectrum operations highly desirable). Experience with Agile Methodology particularly utilizing the Scrum framework. Experience with Git-based version control, including branch management and merge request workflows in GitLab. Must be curious to explore new problems and develop creative solutions. Strong communication skills, both written and verbal. Must work onsite at customer facility. Remote work is not available. Desired Skills: Active Top Secret security clearance with SCI eligibility Masters degree in a technical field (Computer Science, Engineering, Mathematics, or Similar) Experience in MBSE Experience with SysML diagramming tools
Senior Configuration Management (CM)/Quality Assurance (QA) Specialist Contract position M-F 40 hours weekly, 6-12+ months HYBRID, 2/3 Days per week onsite Position requires US Citzenship, Active Secret or Top Secret is Nice to have Must have DOD domain experience: GIT for controling Software Our client is focused on delivering National Defense capabilities by driving mission-focused strategies to develop advanced technology systems enabling products and solutions focused on achieving the customer vision. Our programs deliver sustainable, reliable, and cost-efficient capabilities focused on end-customer needs that function in operationally relevant environments and timeframes. We consider the entire lifecycle of the solution, from conceptualization and architecting, through development to deployment, while leveraging novel technologies to deliver first-of-a-kind systems. The Senior Configuration Management (CM)/Quality Assurance (QA) Specialist to support the development, implementation, and administration of procedures and associated infrastructure, and directly support programs to ensure CM and QA is applied to deliver high-quality products. You'll drive excellence and innovation across a dynamic portfolio-from prototyping through full-rate production-supporting programs with national and global significance In this role, you will work with stakeholders (e.g. organizational leadership, program teams) to identify and develop procedures that support the range of work our client does, spanning multiple technical disciplines including mechanical, electrical, and software. This requires establishing scalable and tailorable approaches that are appropriately applicable to programs spanning bench-top prototypes to fielded systems deployed in rugged environments. These processes should be rooted in industry best practices but defined for range of program types. You will apply your expertise to directly support programs by administering CM and QA procedures as an "independent" expert but through an informed approach by being aware of program drivers. This includes, but is not limited to, participating in or owning Engineering change processes, supporting Change Control Boards (CCBs) and Failure Review Boards (FRBs), and conducting inspections and audits as they relate to mechanical, electrical, and software work products and artifacts. To be successful, you should have experience in CM and QA applied in the Defense industry within a portfolio that spans prototype through production. You should have experience operating within the Arena PLM, SolidWorks PDM, and Git tools. You need to be detail-oriented with at least 5 years of directly applicable experience supporting efforts as outlined above What you will do: Work with stakeholders to develop and implement CM and QA related procedures and identify associated metrics to support continuous improvement. Context for these efforts will be span domains including, but not limited to, mechanical, electrical, and software. Administer and optimize PLM/PDM environments (including Arena and SolidWorks PDM) to increase program efficiency and data integrity. Manage and process changes to technical documentation, parts lists, drawings, and software in accordance with company and industry standards. Track change requests, deviations, and waivers through review and approval cycles. Coordinate the processing, review, and documentation of Engineering Change Proposals (ECPs), Requests for Deviation (RFD), and Requests for Waiver (RFW). Support Change Control Boards (CCBs) and Failure Review Boards (FRBs). Conduct audits, inspections, and assessments of configuration items (CIs), ensuring compliance with contractual, governmental, and industry regulations (emphasizing MIL-HDBK-61 and other defense-specific standards). Own Arena, SolidWorks, and Git execution as appropriate for this role. Who you are: Minimum 5 years of directly applicable experience in CM and QA and supporting government programs related to software and hardware Expert-level experience with Arena PLM and SolidWorks PDM; experience with additional PLM/PDM tools is a plus In-depth knowledge of CM and QA standards, particularly MIL-HDBK-61, related DoD guidelines, and industry standards related to software and hardware, e.g., IPC Background should include a Bachelor's degree and at least 5 years of applicable experience. Equivalent experience will be considered
08/05/2026
Full time
Senior Configuration Management (CM)/Quality Assurance (QA) Specialist Contract position M-F 40 hours weekly, 6-12+ months HYBRID, 2/3 Days per week onsite Position requires US Citzenship, Active Secret or Top Secret is Nice to have Must have DOD domain experience: GIT for controling Software Our client is focused on delivering National Defense capabilities by driving mission-focused strategies to develop advanced technology systems enabling products and solutions focused on achieving the customer vision. Our programs deliver sustainable, reliable, and cost-efficient capabilities focused on end-customer needs that function in operationally relevant environments and timeframes. We consider the entire lifecycle of the solution, from conceptualization and architecting, through development to deployment, while leveraging novel technologies to deliver first-of-a-kind systems. The Senior Configuration Management (CM)/Quality Assurance (QA) Specialist to support the development, implementation, and administration of procedures and associated infrastructure, and directly support programs to ensure CM and QA is applied to deliver high-quality products. You'll drive excellence and innovation across a dynamic portfolio-from prototyping through full-rate production-supporting programs with national and global significance In this role, you will work with stakeholders (e.g. organizational leadership, program teams) to identify and develop procedures that support the range of work our client does, spanning multiple technical disciplines including mechanical, electrical, and software. This requires establishing scalable and tailorable approaches that are appropriately applicable to programs spanning bench-top prototypes to fielded systems deployed in rugged environments. These processes should be rooted in industry best practices but defined for range of program types. You will apply your expertise to directly support programs by administering CM and QA procedures as an "independent" expert but through an informed approach by being aware of program drivers. This includes, but is not limited to, participating in or owning Engineering change processes, supporting Change Control Boards (CCBs) and Failure Review Boards (FRBs), and conducting inspections and audits as they relate to mechanical, electrical, and software work products and artifacts. To be successful, you should have experience in CM and QA applied in the Defense industry within a portfolio that spans prototype through production. You should have experience operating within the Arena PLM, SolidWorks PDM, and Git tools. You need to be detail-oriented with at least 5 years of directly applicable experience supporting efforts as outlined above What you will do: Work with stakeholders to develop and implement CM and QA related procedures and identify associated metrics to support continuous improvement. Context for these efforts will be span domains including, but not limited to, mechanical, electrical, and software. Administer and optimize PLM/PDM environments (including Arena and SolidWorks PDM) to increase program efficiency and data integrity. Manage and process changes to technical documentation, parts lists, drawings, and software in accordance with company and industry standards. Track change requests, deviations, and waivers through review and approval cycles. Coordinate the processing, review, and documentation of Engineering Change Proposals (ECPs), Requests for Deviation (RFD), and Requests for Waiver (RFW). Support Change Control Boards (CCBs) and Failure Review Boards (FRBs). Conduct audits, inspections, and assessments of configuration items (CIs), ensuring compliance with contractual, governmental, and industry regulations (emphasizing MIL-HDBK-61 and other defense-specific standards). Own Arena, SolidWorks, and Git execution as appropriate for this role. Who you are: Minimum 5 years of directly applicable experience in CM and QA and supporting government programs related to software and hardware Expert-level experience with Arena PLM and SolidWorks PDM; experience with additional PLM/PDM tools is a plus In-depth knowledge of CM and QA standards, particularly MIL-HDBK-61, related DoD guidelines, and industry standards related to software and hardware, e.g., IPC Background should include a Bachelor's degree and at least 5 years of applicable experience. Equivalent experience will be considered
Job Title: Computer Support Specialist Employment Type: Contract Work Hours: 40 hrs./week Work site: 100% Onsite Location: One Commerce Plaza, Albany, NY, 12257 Job Duration: 6 Months Closing: 05/22/2026 Minimum Candidate Qualifications: Proof of eligibility to work in NYS. Three (3) years of customer service experience Duties include, but are not limited to, the following: Search computer records/databases and interpret them in connection with inquiries Evaluate documentation submitted in connection with inquiries and provide solutions Draft accurate and professional emails in response to inquiries Respond to inquiries in a prompt and courteous manner Work in a high-volume, fast-paced environment Have a keen attention to detail Miscellaneous Information: Monday through Friday, 40 hours per week. This position is 100% on-site. Telecommuting is not permitted. The Department does not provide parking, but the office is accessible by mass transit. Interviews will be conducted in person or online based on availability. Training will be provided. The Nexus Staff Difference: Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us. We offer weekly payments via ACH (Automated Clearing House). Serving as Prime Vendors to New York State and New York City for over 10 years.
08/05/2026
Full time
Job Title: Computer Support Specialist Employment Type: Contract Work Hours: 40 hrs./week Work site: 100% Onsite Location: One Commerce Plaza, Albany, NY, 12257 Job Duration: 6 Months Closing: 05/22/2026 Minimum Candidate Qualifications: Proof of eligibility to work in NYS. Three (3) years of customer service experience Duties include, but are not limited to, the following: Search computer records/databases and interpret them in connection with inquiries Evaluate documentation submitted in connection with inquiries and provide solutions Draft accurate and professional emails in response to inquiries Respond to inquiries in a prompt and courteous manner Work in a high-volume, fast-paced environment Have a keen attention to detail Miscellaneous Information: Monday through Friday, 40 hours per week. This position is 100% on-site. Telecommuting is not permitted. The Department does not provide parking, but the office is accessible by mass transit. Interviews will be conducted in person or online based on availability. Training will be provided. The Nexus Staff Difference: Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us. We offer weekly payments via ACH (Automated Clearing House). Serving as Prime Vendors to New York State and New York City for over 10 years.
Enterprise Applications Training Specialist Lewisville, TX Onsite 12+ Month Contract iSphere is looking for an Enterprise Applications Training Specialist who believes the best training doesn't end with, "Any questions?" It ends with people actually feeling confident enough to use the software. This role is a great fit for someone who enjoys teaching just as much as they enjoy technology. You'll help roll out enterprise applications across the district by creating engaging training materials, producing instructional videos, leading both in-person and virtual training sessions, and serving as a trusted resource for users long after implementation. If you've ever been the person everyone comes to because you can explain complicated software without making people feel complicated, you'll probably enjoy this one. What they're really looking for: • Bachelor's degree required (teaching certification is a plus) • 4+ years of experience in software training, instructional design, technical documentation, or a related field • Experience delivering instructor-led and virtual software training • Strong technical writing and documentation skills • Experience creating online learning content and training materials • Video production and editing experience from concept through final delivery • Familiarity with learning management systems such as Canvas • Experience supporting enterprise applications such as Skyward, Kronos, ERP, SIS, or similar platforms • Excellent communication, organization, and customer service skills You'll spend your time: • Designing training programs and curriculum for enterprise software implementations • Creating user guides, documentation, quick reference materials, and video tutorials • Delivering engaging training sessions for district staff • Working with subject matter experts to turn technical knowledge into practical learning experiences • Producing training videos from scripting and recording through editing and post-production • Supporting technology implementations and enterprise application rollouts • Assisting users with questions, troubleshooting, and technology support tickets • Evaluating new training tools, technologies, and creative ways to improve learning The right person for this role enjoys helping others succeed. They're comfortable standing in front of a classroom one day, editing a training video the next, and rewriting a user guide because they know there's a simpler way to explain it. Around here, good training isn't measured by how many slides you presented. It's measured by how few help desk tickets show up afterward. If you're passionate about technology, enjoy teaching, and like turning "I have no idea how this works" into "I've got it," we'd love to talk with you.
08/05/2026
Full time
Enterprise Applications Training Specialist Lewisville, TX Onsite 12+ Month Contract iSphere is looking for an Enterprise Applications Training Specialist who believes the best training doesn't end with, "Any questions?" It ends with people actually feeling confident enough to use the software. This role is a great fit for someone who enjoys teaching just as much as they enjoy technology. You'll help roll out enterprise applications across the district by creating engaging training materials, producing instructional videos, leading both in-person and virtual training sessions, and serving as a trusted resource for users long after implementation. If you've ever been the person everyone comes to because you can explain complicated software without making people feel complicated, you'll probably enjoy this one. What they're really looking for: • Bachelor's degree required (teaching certification is a plus) • 4+ years of experience in software training, instructional design, technical documentation, or a related field • Experience delivering instructor-led and virtual software training • Strong technical writing and documentation skills • Experience creating online learning content and training materials • Video production and editing experience from concept through final delivery • Familiarity with learning management systems such as Canvas • Experience supporting enterprise applications such as Skyward, Kronos, ERP, SIS, or similar platforms • Excellent communication, organization, and customer service skills You'll spend your time: • Designing training programs and curriculum for enterprise software implementations • Creating user guides, documentation, quick reference materials, and video tutorials • Delivering engaging training sessions for district staff • Working with subject matter experts to turn technical knowledge into practical learning experiences • Producing training videos from scripting and recording through editing and post-production • Supporting technology implementations and enterprise application rollouts • Assisting users with questions, troubleshooting, and technology support tickets • Evaluating new training tools, technologies, and creative ways to improve learning The right person for this role enjoys helping others succeed. They're comfortable standing in front of a classroom one day, editing a training video the next, and rewriting a user guide because they know there's a simpler way to explain it. Around here, good training isn't measured by how many slides you presented. It's measured by how few help desk tickets show up afterward. If you're passionate about technology, enjoy teaching, and like turning "I have no idea how this works" into "I've got it," we'd love to talk with you.
PURPOSE OF THIS POSITION The primary purpose of this position is to manage the overall operations of the professional coding integrity team, including the overall performance of the professional coding program to ensure consistency, accuracy, compliance, optimal reimbursement and reduced denials. The Manger will collaborate with providers and clinical department leadership to support the integrity of the documentation to support the charges entered and the codes assigned. This position reports to the Director of Health Information Services. The Professional Coding Integrity Supervisor, the Professional Coding Auditor and Educator and the Professional Coding Claims Resolution Specialist positions report directly to this position. JOB DUTIES/RESPONSIBILITIES Duty 1: Provide management oversight of the professional coding integrity team and related functions with the primary objective to support the optimal performance of the profee coding program, which includes proper ICD-10 / CPT code assignment to ensure compliance with applicable regulatory standards, maintain high level of quality and consistency, optimize reimbursement, and reduce denials. Effectively communicate and solicit input from team and other impacted areas to promote a collaborative and innovative team environment, translates BVHS's Mission, Vision and Values into front-line action. Duty 2: Perform and/or provide oversight to managerial administrative support functions including but not limited to facilitate the recruiting and hiring process, training & education of associates, monitor appropriate staffing levels, payroll, performance evaluations, recognition and reward, disciplinary follow up as appropriate, establish/monitor performance metrics, monitor completion of organization requirements. Assists Director in developing and monitoring department budget and strives to control departmental costs. Duty 3: Active engagement to support organization cascading goals initiative, including idea boards, associate engagement, service excellence and contribution margin. Duty 4: Recommends and implements professional coding compliance plan and related policies and procedures to promote compliant and consistent coding practices, inclusive of ICD/CPT code assignments which are reflective and supported by clinical documentation. Monitors and modifies plan in anticipation of changing organizational needs (e.g. implement a new service line) and/or in response to revised regulatory requirements (e.g. IPPS and OPPS annual updates, CPT Assistant, Coding Clinic, etc.). Ensure appropriate dissemination of information and education to ensure coding integrity team and/or any other pertinent individuals or departments remain current on coding compliance plan/policies and procedures. Duty 5: Provides oversight of the professional coding integrity quality audit program to ensure the overall accuracy of work performed. Oversees and monitors the results of quality audits performed by Professional Coding Auditor and Educator and supports the resolution of identified opportunities through the creation and implementation of an action plan. Monitors third party payer audits and assists, as necessary, defending takebacks and in the appeal process related to code assignments and evaluate opportunities to reduce coding denials. Ensures relevant decisions related to coding practice are documented in policies or procedures to promote ongoing standardization and consistency. Duty 6: Develop and track key metrics to measure overall performance of team operations. Analyze data to determine opportunities for improvement and implement follow up or action plans to address. Evaluate workflows and processes to address issues that may be causing delays or for opportunities to continue to optimize operational efficiencies. Strive for continuous performance improvement through monitoring industry best practices and evaluating / implementing tools and processes to enhance work performance and outcomes. Duty 7: Collaborate with Corporate Compliance Department in audits or initiatives related to professional coding and charge processes. This may include involving team in coding reviews in response to an investigation or potential compliance risk, conducting charge-related research, assisting to develop an audit tool or interacting with third party consultants conducting a compliance audit. Duty 8: Collaborates and maintains open communication with the medical providers and clinical leadership on coding and documentation practices with a primary focus to maintain compliant practices which accurately reflects reporting of coded data and provider metrics. Foster positive relationships with providers and clinical teams to create a spirit of partnership and alignment of organizational goals. Provide feedback and education to providers / clinical team on opportunities identified. Duty 9: Regularly attend and actively participate in relevant education / conferences, organizational meetings and continuing education programs as offered in order to remain current with organizational and industry changes and best practice. Communicate and disseminate information to other departments as applicable. Provide training and educational support/opportunities to the Revenue Integrity Team. Duty 10: Demonstrate superior understanding of federal, state and third party coding guidelines related to coding practices. Collaborate with Revenue Integrity Department, as needed, to implement revisions to charge/billing regulations, including annual IPPS and OPPS updates. Duty 11: Demonstrates thorough understanding of systems utilized to support operations, including Cerner, 3M Encompass, Craneware, Quadex and workflows and provide support to super users as needed to ensure optimal utilization of systems and operational workflows. REQUIRED QUALIFICATIONS A Bachelor's degree in a related field including but not limited to, Health Information Management (HIM) or 4+ years' experience from which comparable knowledge and abilities have been acquired. CPC certification required or achieved within 9 months of hire date. Medical terminology and Anatomy & Physiology. Knowledge of ICD10/DRG/Coding Clinic, CPT/HCPCS/APC/CPT Assistant/Modifiers. Knowledgeable of revenue cycle workflows, including information and charge workflows throughout the health system. Advanced technical aptitude, mastery of desktop applications including Microsoft Office Suite (Excel, Powerpoint, Word), internet, electronic health records, and encoder. Strong problem solving and analytical skills, ability to manage project tasks and timelines. Self-directed. Must possess positive service-oriented and interpersonal skills; strong communication, including written and verbal presentation skills, required. Ability to manage controversial situations in a professional way and demonstrate sound judgment and reasoning skills. Ability to effectively lead a team incorporating the BVHS's Mission, Vision and Values into the culture. Maintain effective connectivity and collaboration between all members of the team, including onsite and remote associates. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS Certification in HIM (RHIA or RHIT) Other relevant certifications, including CEMC, CANPC or CPB Knowledge of Clinical Documentation Improvement concepts PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in sitting, walking, lifting, bending, squatting, climbing, kneeling, twisting and standing. The associate must be able to lift 50 pounds or more and reach work above the shoulders. The individual must have excellent eye/hand coordination with the ability to grasp, push and pull, fine finger dexterity and manipulation. This position requires corrected vision and hearing in the normal range. The associate must have excellent verbal skills to communicate with patients, physicians, and co-workers.
08/05/2026
Full time
PURPOSE OF THIS POSITION The primary purpose of this position is to manage the overall operations of the professional coding integrity team, including the overall performance of the professional coding program to ensure consistency, accuracy, compliance, optimal reimbursement and reduced denials. The Manger will collaborate with providers and clinical department leadership to support the integrity of the documentation to support the charges entered and the codes assigned. This position reports to the Director of Health Information Services. The Professional Coding Integrity Supervisor, the Professional Coding Auditor and Educator and the Professional Coding Claims Resolution Specialist positions report directly to this position. JOB DUTIES/RESPONSIBILITIES Duty 1: Provide management oversight of the professional coding integrity team and related functions with the primary objective to support the optimal performance of the profee coding program, which includes proper ICD-10 / CPT code assignment to ensure compliance with applicable regulatory standards, maintain high level of quality and consistency, optimize reimbursement, and reduce denials. Effectively communicate and solicit input from team and other impacted areas to promote a collaborative and innovative team environment, translates BVHS's Mission, Vision and Values into front-line action. Duty 2: Perform and/or provide oversight to managerial administrative support functions including but not limited to facilitate the recruiting and hiring process, training & education of associates, monitor appropriate staffing levels, payroll, performance evaluations, recognition and reward, disciplinary follow up as appropriate, establish/monitor performance metrics, monitor completion of organization requirements. Assists Director in developing and monitoring department budget and strives to control departmental costs. Duty 3: Active engagement to support organization cascading goals initiative, including idea boards, associate engagement, service excellence and contribution margin. Duty 4: Recommends and implements professional coding compliance plan and related policies and procedures to promote compliant and consistent coding practices, inclusive of ICD/CPT code assignments which are reflective and supported by clinical documentation. Monitors and modifies plan in anticipation of changing organizational needs (e.g. implement a new service line) and/or in response to revised regulatory requirements (e.g. IPPS and OPPS annual updates, CPT Assistant, Coding Clinic, etc.). Ensure appropriate dissemination of information and education to ensure coding integrity team and/or any other pertinent individuals or departments remain current on coding compliance plan/policies and procedures. Duty 5: Provides oversight of the professional coding integrity quality audit program to ensure the overall accuracy of work performed. Oversees and monitors the results of quality audits performed by Professional Coding Auditor and Educator and supports the resolution of identified opportunities through the creation and implementation of an action plan. Monitors third party payer audits and assists, as necessary, defending takebacks and in the appeal process related to code assignments and evaluate opportunities to reduce coding denials. Ensures relevant decisions related to coding practice are documented in policies or procedures to promote ongoing standardization and consistency. Duty 6: Develop and track key metrics to measure overall performance of team operations. Analyze data to determine opportunities for improvement and implement follow up or action plans to address. Evaluate workflows and processes to address issues that may be causing delays or for opportunities to continue to optimize operational efficiencies. Strive for continuous performance improvement through monitoring industry best practices and evaluating / implementing tools and processes to enhance work performance and outcomes. Duty 7: Collaborate with Corporate Compliance Department in audits or initiatives related to professional coding and charge processes. This may include involving team in coding reviews in response to an investigation or potential compliance risk, conducting charge-related research, assisting to develop an audit tool or interacting with third party consultants conducting a compliance audit. Duty 8: Collaborates and maintains open communication with the medical providers and clinical leadership on coding and documentation practices with a primary focus to maintain compliant practices which accurately reflects reporting of coded data and provider metrics. Foster positive relationships with providers and clinical teams to create a spirit of partnership and alignment of organizational goals. Provide feedback and education to providers / clinical team on opportunities identified. Duty 9: Regularly attend and actively participate in relevant education / conferences, organizational meetings and continuing education programs as offered in order to remain current with organizational and industry changes and best practice. Communicate and disseminate information to other departments as applicable. Provide training and educational support/opportunities to the Revenue Integrity Team. Duty 10: Demonstrate superior understanding of federal, state and third party coding guidelines related to coding practices. Collaborate with Revenue Integrity Department, as needed, to implement revisions to charge/billing regulations, including annual IPPS and OPPS updates. Duty 11: Demonstrates thorough understanding of systems utilized to support operations, including Cerner, 3M Encompass, Craneware, Quadex and workflows and provide support to super users as needed to ensure optimal utilization of systems and operational workflows. REQUIRED QUALIFICATIONS A Bachelor's degree in a related field including but not limited to, Health Information Management (HIM) or 4+ years' experience from which comparable knowledge and abilities have been acquired. CPC certification required or achieved within 9 months of hire date. Medical terminology and Anatomy & Physiology. Knowledge of ICD10/DRG/Coding Clinic, CPT/HCPCS/APC/CPT Assistant/Modifiers. Knowledgeable of revenue cycle workflows, including information and charge workflows throughout the health system. Advanced technical aptitude, mastery of desktop applications including Microsoft Office Suite (Excel, Powerpoint, Word), internet, electronic health records, and encoder. Strong problem solving and analytical skills, ability to manage project tasks and timelines. Self-directed. Must possess positive service-oriented and interpersonal skills; strong communication, including written and verbal presentation skills, required. Ability to manage controversial situations in a professional way and demonstrate sound judgment and reasoning skills. Ability to effectively lead a team incorporating the BVHS's Mission, Vision and Values into the culture. Maintain effective connectivity and collaboration between all members of the team, including onsite and remote associates. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS Certification in HIM (RHIA or RHIT) Other relevant certifications, including CEMC, CANPC or CPB Knowledge of Clinical Documentation Improvement concepts PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in sitting, walking, lifting, bending, squatting, climbing, kneeling, twisting and standing. The associate must be able to lift 50 pounds or more and reach work above the shoulders. The individual must have excellent eye/hand coordination with the ability to grasp, push and pull, fine finger dexterity and manipulation. This position requires corrected vision and hearing in the normal range. The associate must have excellent verbal skills to communicate with patients, physicians, and co-workers.
Client: Financial Giant Firm Role: Technical Writer - FrameMaker Duration: 04 Months (Extension/Conversion will be based on performance) Location: Phoenix, AZ 85054 - Hybrid 3 Day Onsite Pay: ($45 - $50) on an hourly basis Job Summary: We are seeking an experienced Technical Writer with strong hands-on Ado be FrameMaker expertise to support a technical publications team. This role will be responsible for creating, updating, maintaining, formatting, and publishing complex technical documentation, manuals, and product publications. The ideal candidate can independently interpret existing source materials, manage documentation updates with minimal guidance, collaborate with technical stakeholders, and deliver high-quality documentation within tight timelines. Required Qualifications: 4+ years of experience as a Technical Writer or Documentation Specialist. Strong hands-on experience with Ado be FrameMaker. Experience creating and maintaining complex technical documentation, manuals, or product publications. Strong knowledge of technical writing, editing, document formatting, and publication processes. Experience producing professional-quality PDFs and published documentation. Ability to independently manage documentation updates and multiple priorities. Experience working with SharePoint, Confluence, MS Teams, and MS Office. Strong communication, collaboration, and attention-to-detail skills. Responsibilities: Create, update, and maintain technical documentation and product publications using Adobe FrameMaker. Independently revise existing documentation while supporting new documentation initiatives. Edit, format, and produce professional-quality PDF publications. Ensure documentation meets established writing, formatting, quality, and consistency standards. Collaborate with engineers, product teams, and subject matter experts to gather and validate technical information. Manage documentation within SharePoint and shared document environments. Track progress, communicate project status, and meet assigned deadlines. Support fast-turnaround documentation requests and publication stabilization activities. Preferred Qualifications: Experience with AEM Guides. Knowledge of XML/DITA and structured authoring. Experience supporting content migration projects. Familiarity with Jira and Agile/Kanban environments. Experience in engineering, software, manufacturing, telecommunications, or other technical industries. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable.
08/05/2026
Full time
Client: Financial Giant Firm Role: Technical Writer - FrameMaker Duration: 04 Months (Extension/Conversion will be based on performance) Location: Phoenix, AZ 85054 - Hybrid 3 Day Onsite Pay: ($45 - $50) on an hourly basis Job Summary: We are seeking an experienced Technical Writer with strong hands-on Ado be FrameMaker expertise to support a technical publications team. This role will be responsible for creating, updating, maintaining, formatting, and publishing complex technical documentation, manuals, and product publications. The ideal candidate can independently interpret existing source materials, manage documentation updates with minimal guidance, collaborate with technical stakeholders, and deliver high-quality documentation within tight timelines. Required Qualifications: 4+ years of experience as a Technical Writer or Documentation Specialist. Strong hands-on experience with Ado be FrameMaker. Experience creating and maintaining complex technical documentation, manuals, or product publications. Strong knowledge of technical writing, editing, document formatting, and publication processes. Experience producing professional-quality PDFs and published documentation. Ability to independently manage documentation updates and multiple priorities. Experience working with SharePoint, Confluence, MS Teams, and MS Office. Strong communication, collaboration, and attention-to-detail skills. Responsibilities: Create, update, and maintain technical documentation and product publications using Adobe FrameMaker. Independently revise existing documentation while supporting new documentation initiatives. Edit, format, and produce professional-quality PDF publications. Ensure documentation meets established writing, formatting, quality, and consistency standards. Collaborate with engineers, product teams, and subject matter experts to gather and validate technical information. Manage documentation within SharePoint and shared document environments. Track progress, communicate project status, and meet assigned deadlines. Support fast-turnaround documentation requests and publication stabilization activities. Preferred Qualifications: Experience with AEM Guides. Knowledge of XML/DITA and structured authoring. Experience supporting content migration projects. Familiarity with Jira and Agile/Kanban environments. Experience in engineering, software, manufacturing, telecommunications, or other technical industries. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable.
Hi I hope you are doing well. We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested. Role: Desktop Support & Trade Floor Support Engineer L3 Location: Chicago, IL 60606(Onsite) Job Description As a senior member of the Site Services team, provides high-quality, advanced technical support within a dynamic trading environment. Acting as a single point of contact for the business, this Level 3 (L3) role involves ownership of technical issues and queries, driving them to resolution through direct troubleshooting, escalation, or by sourcing required information. The position requires deep technical expertise, exceptional customer service, and superb communication skills to build strong relationships with business users and stakeholders at all levels, including Innovation & Engineering DWP (I&E). Responsibilities include deskside and remote support, handling escalated issues, mentoring junior staff, and collaborating closely with network, infrastructure, and multiple support teams-both on-shore and off-shore, including 3rd party partners. Additionally, the role contributes strategic input into service improvement initiatives, ensuring robust IT support and maintenance for current and new systems in a fast-paced trading environment. Essential Duties and Responsibilities Provide expert-level 1st and 2nd line desktop support in a high-paced trading environment, serving as an escalation point for complex technical issues. Deliver support for desktops, laptops, mobile devices, AV systems, and local/network printers, including installation, configuration, and troubleshooting. Collaborate with remote network engineering teams to resolve network-related issues (connectivity, performance, configuration) and act as senior local hands for network troubleshooting and maintenance. Maintain familiarity with office network topology, network closets, and demarcation points; assist with implementing fixes on network devices such as switches, routers, firewalls, wireless access points under remote guidance. Utilize network monitoring tools to analyze traffic, identify bottlenecks, and ensure optimal performance. Participate in IT projects including network upgrades, AV deployments, system refreshes, and application rollouts; complete required training and documentation for new deployments. Conduct Operational and User Acceptance Testing for new applications and systems. Ensure all tickets are logged, updated, and maintained in ServiceNow (SNOW) with high quality and accuracy. Assist in determining severity 1 and 2 incidents, aid during major incidents, and participate in post-incident reviews. Identify root causes for recurring IT problems to improve service quality and reduce call volumes. Document solutions, create and maintain knowledge base articles, and contribute to technical documentation including network diagrams. Maintain confidentiality, integrity, and availability of data associated with applications and services. Ensure all changes to PC hardware and network assets are tracked in the asset database. Perform preventative maintenance and coordinate with OEMs for AV and network equipment. Adhere to security, regulatory, and compliance policies affecting Trading Operations Support (e.g., MRL, Compliance). Maintain effective working relationships with other support teams, service providers, and business representatives; act as a conduit for IT initiatives aimed at enhancing customer experience. Communicate relevant information clearly and effectively to team members and stakeholders. Observe Health and Safety requirements at all times. Skills and Abilities Strong troubleshooting skills for IT problem analysis, diagnosis, and resolution. Demonstrable experience recording, analyzing, and managing resolutions in line with SLAs while managing user expectations. Strong experience with Trade Floor technologies, including market data, trader voice, and trading applications. Ability to work effectively within a team and maintain a professional demeanor. Highly customer-focused with strong communication skills (articulate, methodical). Strong sense of urgency and understanding of the trading environment. Outstanding documentation skills and ability to create clear technical instructions. Experience working in a managed desktop environment with lockdown controls. Familiarity with industry-standard compliance requirements (FCA, SOX, Dodd-Frank). Technical proficiency in: Windows 10/11 and Active Directory O365 Office productivity suite Corporate messaging (Outlook/Exchange), instant messaging (MS Teams, ICE Chat, Vantage) LAN and remote access services (VPN) High-tech meeting rooms (video conferencing, telepresence, wireless networks) Unified document capture and production systems (printers, scanners, fax) Ability to interpret and create network diagrams and technical documentation. Expertise 5+ years' experience providing desktop support in a Trade Floor environment. 5+ years supporting Trade Floor PC builds and compliance controls. Experience in oil and gas industry preferred. Thanks & Regards SHIV PRASAD Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Direct No: Ext: 135 Email:
08/05/2026
Full time
Hi I hope you are doing well. We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested. Role: Desktop Support & Trade Floor Support Engineer L3 Location: Chicago, IL 60606(Onsite) Job Description As a senior member of the Site Services team, provides high-quality, advanced technical support within a dynamic trading environment. Acting as a single point of contact for the business, this Level 3 (L3) role involves ownership of technical issues and queries, driving them to resolution through direct troubleshooting, escalation, or by sourcing required information. The position requires deep technical expertise, exceptional customer service, and superb communication skills to build strong relationships with business users and stakeholders at all levels, including Innovation & Engineering DWP (I&E). Responsibilities include deskside and remote support, handling escalated issues, mentoring junior staff, and collaborating closely with network, infrastructure, and multiple support teams-both on-shore and off-shore, including 3rd party partners. Additionally, the role contributes strategic input into service improvement initiatives, ensuring robust IT support and maintenance for current and new systems in a fast-paced trading environment. Essential Duties and Responsibilities Provide expert-level 1st and 2nd line desktop support in a high-paced trading environment, serving as an escalation point for complex technical issues. Deliver support for desktops, laptops, mobile devices, AV systems, and local/network printers, including installation, configuration, and troubleshooting. Collaborate with remote network engineering teams to resolve network-related issues (connectivity, performance, configuration) and act as senior local hands for network troubleshooting and maintenance. Maintain familiarity with office network topology, network closets, and demarcation points; assist with implementing fixes on network devices such as switches, routers, firewalls, wireless access points under remote guidance. Utilize network monitoring tools to analyze traffic, identify bottlenecks, and ensure optimal performance. Participate in IT projects including network upgrades, AV deployments, system refreshes, and application rollouts; complete required training and documentation for new deployments. Conduct Operational and User Acceptance Testing for new applications and systems. Ensure all tickets are logged, updated, and maintained in ServiceNow (SNOW) with high quality and accuracy. Assist in determining severity 1 and 2 incidents, aid during major incidents, and participate in post-incident reviews. Identify root causes for recurring IT problems to improve service quality and reduce call volumes. Document solutions, create and maintain knowledge base articles, and contribute to technical documentation including network diagrams. Maintain confidentiality, integrity, and availability of data associated with applications and services. Ensure all changes to PC hardware and network assets are tracked in the asset database. Perform preventative maintenance and coordinate with OEMs for AV and network equipment. Adhere to security, regulatory, and compliance policies affecting Trading Operations Support (e.g., MRL, Compliance). Maintain effective working relationships with other support teams, service providers, and business representatives; act as a conduit for IT initiatives aimed at enhancing customer experience. Communicate relevant information clearly and effectively to team members and stakeholders. Observe Health and Safety requirements at all times. Skills and Abilities Strong troubleshooting skills for IT problem analysis, diagnosis, and resolution. Demonstrable experience recording, analyzing, and managing resolutions in line with SLAs while managing user expectations. Strong experience with Trade Floor technologies, including market data, trader voice, and trading applications. Ability to work effectively within a team and maintain a professional demeanor. Highly customer-focused with strong communication skills (articulate, methodical). Strong sense of urgency and understanding of the trading environment. Outstanding documentation skills and ability to create clear technical instructions. Experience working in a managed desktop environment with lockdown controls. Familiarity with industry-standard compliance requirements (FCA, SOX, Dodd-Frank). Technical proficiency in: Windows 10/11 and Active Directory O365 Office productivity suite Corporate messaging (Outlook/Exchange), instant messaging (MS Teams, ICE Chat, Vantage) LAN and remote access services (VPN) High-tech meeting rooms (video conferencing, telepresence, wireless networks) Unified document capture and production systems (printers, scanners, fax) Ability to interpret and create network diagrams and technical documentation. Expertise 5+ years' experience providing desktop support in a Trade Floor environment. 5+ years supporting Trade Floor PC builds and compliance controls. Experience in oil and gas industry preferred. Thanks & Regards SHIV PRASAD Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Direct No: Ext: 135 Email:
Precision Resources, a division of the Trimarc Group Inc., is presently recruiting for an IT Support Specialist to join a client in Dallas, TX. This is an onsite position. Compensation $50k-$65K Position Summary: The individual will be responsible for providing technical support and maintenance of laptops, desktops, virtual desktops, mobile devices, applications and peripherals. Researches complex problems, identifies specifications, installs software/hardware and tests computing systems and peripherals within established guidelines. Requirements: Five years of work experience providing hands on support. Technical Degree/Associate's Degree desired but not required. Strong knowledge of Windows operating systems, O365, Office Suite, and MacOS. Enterprise Desktop Management experience with tool such as Service Now and SCCM. Ability to provide remote support for offsite users. Experience with TCP/IP based services (DHCP, DNS, HTTP), networks (LAN/WAN, Wireless, VPN), and telephone switches. Scripting experience a plus. Excellent customer service skills. US Citizen or Green Card required. Responsibilities: Installation, configuration, and ongoing usability of computers, peripheral equipment, and software. Interact with vendor support contacts to resolve technical problems with computing equipment and software. Ensures computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administration systems. Work with procurement staff to purchase hardware, software, computer supplies. Manage and documents service desk que for tickets and escalations. Provides after hours and weekend support as needed. Work in the office. Candidates requiring sponsorship will not be considered by the client. To view all of our open positions, Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals in the southeast. Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results. We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.
08/05/2026
Full time
Precision Resources, a division of the Trimarc Group Inc., is presently recruiting for an IT Support Specialist to join a client in Dallas, TX. This is an onsite position. Compensation $50k-$65K Position Summary: The individual will be responsible for providing technical support and maintenance of laptops, desktops, virtual desktops, mobile devices, applications and peripherals. Researches complex problems, identifies specifications, installs software/hardware and tests computing systems and peripherals within established guidelines. Requirements: Five years of work experience providing hands on support. Technical Degree/Associate's Degree desired but not required. Strong knowledge of Windows operating systems, O365, Office Suite, and MacOS. Enterprise Desktop Management experience with tool such as Service Now and SCCM. Ability to provide remote support for offsite users. Experience with TCP/IP based services (DHCP, DNS, HTTP), networks (LAN/WAN, Wireless, VPN), and telephone switches. Scripting experience a plus. Excellent customer service skills. US Citizen or Green Card required. Responsibilities: Installation, configuration, and ongoing usability of computers, peripheral equipment, and software. Interact with vendor support contacts to resolve technical problems with computing equipment and software. Ensures computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administration systems. Work with procurement staff to purchase hardware, software, computer supplies. Manage and documents service desk que for tickets and escalations. Provides after hours and weekend support as needed. Work in the office. Candidates requiring sponsorship will not be considered by the client. To view all of our open positions, Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals in the southeast. Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results. We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.
Job Title: Benchtop Support Specialist Location: Bothell, WA (100% Onsite) Duration: Contract - 12 months Pay Range: $26-32/hr (W2) About TSR TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond. In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants. Job Description We are seeking a Benchtop Support Specialist to join our Digital Plant team. The ideal candidate will have strong experience in GxP benchtop instrumentation, laboratory and quality systems, and regulated IT support and a proven ability to maintain compliance, resolve technical issues, and lead small to medium projects in a GMP environment. Responsibilities: Provide administration and support for benchtop instruments and applications across labs and manufacturing, including PCs and IT tools in a GxP environment. Support quality and laboratory applications through the full software development life cycle and deliver technical troubleshooting. Own asset management and utilize enterprise systems for changes, incidents, problems, and configuration management. Create, execute, and maintain documentation to ensure reliability, accessibility, and security of benchtop and lab systems. Lead or support multiple projects and act as point of contact for stakeholders, including validation and training activities. Support quality management processes in Infinity and partner with global teams to align on solutions and implementations. Perform installations, configurations, administration, and validation lifecycle activities for benchtop systems and applications. Provide local admin support for site quality systems including periodic reviews, user access reviews, and account administration. Serve as Digital Plant SME to advise on configurations, data integrity, cybersecurity, and defend work before regulatory bodies. Drive technology improvements and operational efficiency while ensuring alignment with directives and industry guidelines. Provide on-call support for commercial operations as needed. Required Skills & Qualifications: Comprehensive knowledge of data integrity, GxP compliance, SDLC, and good documentation practices. Strong understanding of SOPs, cGMPs, and regulatory guidelines (FDA, EU) with experience working in a regulated environment. Proven technical support and troubleshooting for Windows-based instruments and PCs in labs and manufacturing. Experience with Active Directory environments, networking fundamentals, servers, databases, and PCs. Project management capability to plan and lead small to medium initiatives and cross-functional efforts. Excellent verbal and written communication with strong technical writing and documentation skills. Self-driven with effective prioritization and time management skills. Bachelor's degree in life sciences, engineering, computer science, or equivalent experience. Preferred Skills: Experience in biotech, pharmaceutical, medical devices, or hospital/lab environments following GMP processes. Familiarity with TFF systems, nucleic counters, mixers, fillers, FIT, Veeva Document Management System, Infinity, and ServiceNow. Knowledge of data management, backups, storage, recovery, system security, access control, and cybersecurity practices. Ability to apply Lean and OpEx principles to drive efficiency and compliance. Work Schedule & Conditions: 40 hours per week. Initial shift 8:00 AM-4:00 PM for approximately one month, then 11:00 AM-7:00 PM for training, transitioning to 3:00 PM-11:00 PM. Office and lab/clean room environments. PPE required at times. Physical ability to move computers and monitors between rooms and labs, up to 25 lbs. Why TSR? At TSR, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment TSR is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume
08/05/2026
Full time
Job Title: Benchtop Support Specialist Location: Bothell, WA (100% Onsite) Duration: Contract - 12 months Pay Range: $26-32/hr (W2) About TSR TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond. In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants. Job Description We are seeking a Benchtop Support Specialist to join our Digital Plant team. The ideal candidate will have strong experience in GxP benchtop instrumentation, laboratory and quality systems, and regulated IT support and a proven ability to maintain compliance, resolve technical issues, and lead small to medium projects in a GMP environment. Responsibilities: Provide administration and support for benchtop instruments and applications across labs and manufacturing, including PCs and IT tools in a GxP environment. Support quality and laboratory applications through the full software development life cycle and deliver technical troubleshooting. Own asset management and utilize enterprise systems for changes, incidents, problems, and configuration management. Create, execute, and maintain documentation to ensure reliability, accessibility, and security of benchtop and lab systems. Lead or support multiple projects and act as point of contact for stakeholders, including validation and training activities. Support quality management processes in Infinity and partner with global teams to align on solutions and implementations. Perform installations, configurations, administration, and validation lifecycle activities for benchtop systems and applications. Provide local admin support for site quality systems including periodic reviews, user access reviews, and account administration. Serve as Digital Plant SME to advise on configurations, data integrity, cybersecurity, and defend work before regulatory bodies. Drive technology improvements and operational efficiency while ensuring alignment with directives and industry guidelines. Provide on-call support for commercial operations as needed. Required Skills & Qualifications: Comprehensive knowledge of data integrity, GxP compliance, SDLC, and good documentation practices. Strong understanding of SOPs, cGMPs, and regulatory guidelines (FDA, EU) with experience working in a regulated environment. Proven technical support and troubleshooting for Windows-based instruments and PCs in labs and manufacturing. Experience with Active Directory environments, networking fundamentals, servers, databases, and PCs. Project management capability to plan and lead small to medium initiatives and cross-functional efforts. Excellent verbal and written communication with strong technical writing and documentation skills. Self-driven with effective prioritization and time management skills. Bachelor's degree in life sciences, engineering, computer science, or equivalent experience. Preferred Skills: Experience in biotech, pharmaceutical, medical devices, or hospital/lab environments following GMP processes. Familiarity with TFF systems, nucleic counters, mixers, fillers, FIT, Veeva Document Management System, Infinity, and ServiceNow. Knowledge of data management, backups, storage, recovery, system security, access control, and cybersecurity practices. Ability to apply Lean and OpEx principles to drive efficiency and compliance. Work Schedule & Conditions: 40 hours per week. Initial shift 8:00 AM-4:00 PM for approximately one month, then 11:00 AM-7:00 PM for training, transitioning to 3:00 PM-11:00 PM. Office and lab/clean room environments. PPE required at times. Physical ability to move computers and monitors between rooms and labs, up to 25 lbs. Why TSR? At TSR, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment TSR is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume
Kaiva Tech, LLC is seeking a Contract Specialist in Rockville, MD Reports To: Kaiva Program Manager Location: Onsite Rockville, MD Schedule: Monday - Friday Hours: Full-time, 40-hours/week FLSA Status: Salary, Exempt Clearance: Public Trust (Secret Preferred) Position Summary The Contract Specialist supports the full acquisition lifecycle for federal procurement activities, ensuring compliance with the Federal Acquisition Regulation (FAR) and agency-specific acquisition regulations. Depending on experience, the Contract Specialist may independently lead complex acquisitions, support negotiation efforts, and mentor junior staff to ensure consistent and compliant contracting practices across the organization. Essential Duties and Responsibilities Develop, review, and coordinate acquisition documentation, including Statements of Work (SOW), Independent Government Cost Estimates (IGCE), Justifications and Approvals (J&A), Acquisition Plans (AP), and complete acquisition packages. Track progress and communicate acquisition package status with the program office throughout the entire procurement lifecycle. Conduct and document market research to support acquisition strategy development and competition determinations. Perform cost and price analyses, including support for cost-reimbursement contracts. Prepare negotiation memoranda, award recommendations, and contract award documentation. Apply award fee planning, evaluation, and administration principles (preferred/bonus qualification). Support or lead Contract Review Board (CRB) processes and ensure integrity of contract files. Oversee post-award contract administration activities, including modifications, reporting, performance monitoring, and closeout. Maintain accurate and complete acquisition records within PRISM, FPDS, and other federal procurement systems. Coordinate effectively with program, legal, finance, and policy offices to resolve acquisition issues. Manage and prioritize multiple concurrent procurements under strict deadlines. Prepare and present acquisition information through clear, well-organized written reports. Complete required training, certifications, timesheets, and compliance reporting. Knowledge and Critical Skills Comprehensive knowledge of the Federal Acquisition Regulation (FAR), applicable acquisition laws, and federal procurement policies. Knowledge of federal acquisition methods and techniques, including competitive and non-competitive procurements. Experience using PRISM or comparable federal contract writing systems. Proficiency with Microsoft Office software, with emphasis on Word, Excel, and Outlook. Ability to navigate and manage documentation within SharePoint environments. Strong interpersonal skills and excellent oral and written communication abilities. Ability to prepare, analyze, and present acquisition data and reports. Demonstrated ability to coordinate efforts across multiple offices and stakeholders. Strong organizational skills and ability to manage competing priorities in a deadline-driven environment. Education & Work Experience Defense Acquisition Workforce Improvement Act (DAWIA) or Federal Acquisition Certification in Contracting (FAC-C) coursework completion. Bachelor's degree in any field OR at least 24 semester hours meeting OPM 1102 Contracting Series classification and qualification standards. Degree coursework aligned with OPM 1102 acceptable fields such as business, accounting, finance, law, economics, contracts, or purchasing. Junior Level Contract Specialist: Bachelor's degree in Business, Acquisition, Finance, or a related field. 3-5 years of experience in federal contracting or procurement support. Experience preparing solicitations, performing cost/price analysis, and managing post-award activities. FAC-C (Professional) or DAWIA Level II certification preferred. Mid Level Contract Specialist: Bachelor's degree in Business, Public Administration, or related field. 5-9 years of experience in federal acquisition management, including experience leading complex procurements. Demonstrated expertise in acquisition strategy, policy interpretation, and contract administration. FAC-C (Professional), DAWIA Level II, or equivalent certification required. Certifications, Licenses FAC-C (Professional) or DAWIA Level II/III equivalent preferred or required depending on level. Must have Active Public Trust Clearance or Security Clearance. Work Environment Employee will be 100% on-site in Rockville, MD in collaboration with federal and contractor teams. Work involves meetings, digital document management, and coordination across distributed teams. Occasional travel may be requested by government on-site leadership but is not expected. Physical Demands The employee must be able to operate standard office equipment, work on a computer for extended periods, and communicate effectively in a virtual environment. Reasonable accommodations will be made as required by the Americans with Disabilities Act (ADA)
08/05/2026
Full time
Kaiva Tech, LLC is seeking a Contract Specialist in Rockville, MD Reports To: Kaiva Program Manager Location: Onsite Rockville, MD Schedule: Monday - Friday Hours: Full-time, 40-hours/week FLSA Status: Salary, Exempt Clearance: Public Trust (Secret Preferred) Position Summary The Contract Specialist supports the full acquisition lifecycle for federal procurement activities, ensuring compliance with the Federal Acquisition Regulation (FAR) and agency-specific acquisition regulations. Depending on experience, the Contract Specialist may independently lead complex acquisitions, support negotiation efforts, and mentor junior staff to ensure consistent and compliant contracting practices across the organization. Essential Duties and Responsibilities Develop, review, and coordinate acquisition documentation, including Statements of Work (SOW), Independent Government Cost Estimates (IGCE), Justifications and Approvals (J&A), Acquisition Plans (AP), and complete acquisition packages. Track progress and communicate acquisition package status with the program office throughout the entire procurement lifecycle. Conduct and document market research to support acquisition strategy development and competition determinations. Perform cost and price analyses, including support for cost-reimbursement contracts. Prepare negotiation memoranda, award recommendations, and contract award documentation. Apply award fee planning, evaluation, and administration principles (preferred/bonus qualification). Support or lead Contract Review Board (CRB) processes and ensure integrity of contract files. Oversee post-award contract administration activities, including modifications, reporting, performance monitoring, and closeout. Maintain accurate and complete acquisition records within PRISM, FPDS, and other federal procurement systems. Coordinate effectively with program, legal, finance, and policy offices to resolve acquisition issues. Manage and prioritize multiple concurrent procurements under strict deadlines. Prepare and present acquisition information through clear, well-organized written reports. Complete required training, certifications, timesheets, and compliance reporting. Knowledge and Critical Skills Comprehensive knowledge of the Federal Acquisition Regulation (FAR), applicable acquisition laws, and federal procurement policies. Knowledge of federal acquisition methods and techniques, including competitive and non-competitive procurements. Experience using PRISM or comparable federal contract writing systems. Proficiency with Microsoft Office software, with emphasis on Word, Excel, and Outlook. Ability to navigate and manage documentation within SharePoint environments. Strong interpersonal skills and excellent oral and written communication abilities. Ability to prepare, analyze, and present acquisition data and reports. Demonstrated ability to coordinate efforts across multiple offices and stakeholders. Strong organizational skills and ability to manage competing priorities in a deadline-driven environment. Education & Work Experience Defense Acquisition Workforce Improvement Act (DAWIA) or Federal Acquisition Certification in Contracting (FAC-C) coursework completion. Bachelor's degree in any field OR at least 24 semester hours meeting OPM 1102 Contracting Series classification and qualification standards. Degree coursework aligned with OPM 1102 acceptable fields such as business, accounting, finance, law, economics, contracts, or purchasing. Junior Level Contract Specialist: Bachelor's degree in Business, Acquisition, Finance, or a related field. 3-5 years of experience in federal contracting or procurement support. Experience preparing solicitations, performing cost/price analysis, and managing post-award activities. FAC-C (Professional) or DAWIA Level II certification preferred. Mid Level Contract Specialist: Bachelor's degree in Business, Public Administration, or related field. 5-9 years of experience in federal acquisition management, including experience leading complex procurements. Demonstrated expertise in acquisition strategy, policy interpretation, and contract administration. FAC-C (Professional), DAWIA Level II, or equivalent certification required. Certifications, Licenses FAC-C (Professional) or DAWIA Level II/III equivalent preferred or required depending on level. Must have Active Public Trust Clearance or Security Clearance. Work Environment Employee will be 100% on-site in Rockville, MD in collaboration with federal and contractor teams. Work involves meetings, digital document management, and coordination across distributed teams. Occasional travel may be requested by government on-site leadership but is not expected. Physical Demands The employee must be able to operate standard office equipment, work on a computer for extended periods, and communicate effectively in a virtual environment. Reasonable accommodations will be made as required by the Americans with Disabilities Act (ADA)
Propper International Sales
Saint Charles, Missouri
Ecommerce Organic Growth Specialist Location: St. Charles, MO (100% On-Site) Department: Marketing / Ecommerce Reports To: Chief Marketing Officer (CMO) Schedule: Full-Time Flexible Schedule Drive Growth for a Brand Trusted by Those Who Serve At Propper, we don't just sell apparel-we equip military personnel, law enforcement officers, first responders, and hardworking professionals with gear they rely on when performance matters most. For more than 50 years, our products have earned the trust of those who serve, protect, and perform in demanding environments. As we continue to accelerate our direct-to-consumer growth, we're looking for an ambitious, data-driven marketer to help shape the future of our digital presence. This is an opportunity to take ownership of organic growth initiatives, influence brand visibility across emerging AI search platforms, and create meaningful connections with a passionate customer community. If you're energized by the challenge of growing traffic, improving search visibility, creating engaging content, and turning insights into action, we'd love to meet you. What You'll Own As our Ecommerce Organic Growth Specialist, you'll be responsible for driving qualified traffic, customer engagement, and ecommerce revenue through a combination of SEO, content strategy, AI search optimization, and organic social media. You'll partner closely with Ecommerce, Merchandising, Product, and Creative teams to ensure our digital experiences not only attract customers but convert them. Key Areas of Focus: Organic Search & Ecommerce Growth Develop and execute strategies that increase organic traffic, visibility, and revenue. Lead SEO initiatives including keyword research, content optimization, technical recommendations, and performance analysis. Improve product detail pages, category pages, and landing pages to maximize discoverability and conversion. Identify content opportunities that support our customers throughout their buying journey. Analyze performance trends and uncover actionable opportunities using Google Analytics, Search Console, and SEO tools. AI Search & Emerging Discovery Platforms Help position Propper for success within AI-powered search experiences. Implement Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) best practices. Conduct competitive audits and identify opportunities to increase brand visibility across traditional and AI-driven search environments. Organic Social Media & Community Building Own Propper's organic social media presence across key platforms. Develop engaging content that reflects our brand, products, and customer community. Collaborate with internal teams and external partners to source authentic field-use, product education, and lifestyle content. Foster meaningful engagement with customers while building trust, loyalty, and brand advocacy. Measure performance and continuously optimize content strategies based on audience insights. What Makes You Successful You're equal parts strategist and executor. You enjoy diving into analytics, but you're equally excited about creating content that resonates with real people. You understand how search, content, ecommerce, and social media work together to drive business growth and customer engagement. You thrive in a fast-paced environment, enjoy solving problems, and take pride in owning projects from concept through execution. Qualifications 3+ years of experience in ecommerce marketing, SEO, organic growth, content marketing, or social media management. Strong understanding of ecommerce SEO and content optimization best practices. Experience managing organic social media for a consumer-facing brand. Proficiency with Google Analytics, Google Search Console, SEO platforms, and social analytics tools. Excellent written communication skills and attention to detail. Ability to manage multiple priorities while maintaining a high level of organization and accountability. Preferred Experience Military, law enforcement, tactical, outdoor, workwear, or performance apparel industries. Magento ecommerce platform experience. Conversion rate optimization (CRO) and onsite merchandising. Collaboration with creative teams on photo and video production. Familiarity with AI search optimization and emerging search technologies. Why This Role Matters This isn't a maintenance role-it's a growth role. You'll have a direct impact on how customers discover, engage with, and purchase from Propper. Your work will influence ecommerce revenue, brand visibility, customer engagement, and the future direction of our digital marketing efforts. The right candidate will have the opportunity to build programs, test new ideas, influence strategy, and help shape how a respected American brand continues to grow in an evolving digital landscape. Why Join Propper? At Propper, you'll join a team that values initiative, collaboration, and continuous improvement. You'll work alongside talented professionals who are passionate about delivering exceptional products to the people who depend on them every day. We offer a flexible schedule, a collaborative on-site environment in St. Charles, Missouri, and the opportunity to make a measurable impact within a growing ecommerce business. Most importantly, you'll be part of a company whose products serve those who serve others-a mission that gives purpose to the work we do every day. Propper International is proud to be an Equal Opportunity Employer.
08/05/2026
Full time
Ecommerce Organic Growth Specialist Location: St. Charles, MO (100% On-Site) Department: Marketing / Ecommerce Reports To: Chief Marketing Officer (CMO) Schedule: Full-Time Flexible Schedule Drive Growth for a Brand Trusted by Those Who Serve At Propper, we don't just sell apparel-we equip military personnel, law enforcement officers, first responders, and hardworking professionals with gear they rely on when performance matters most. For more than 50 years, our products have earned the trust of those who serve, protect, and perform in demanding environments. As we continue to accelerate our direct-to-consumer growth, we're looking for an ambitious, data-driven marketer to help shape the future of our digital presence. This is an opportunity to take ownership of organic growth initiatives, influence brand visibility across emerging AI search platforms, and create meaningful connections with a passionate customer community. If you're energized by the challenge of growing traffic, improving search visibility, creating engaging content, and turning insights into action, we'd love to meet you. What You'll Own As our Ecommerce Organic Growth Specialist, you'll be responsible for driving qualified traffic, customer engagement, and ecommerce revenue through a combination of SEO, content strategy, AI search optimization, and organic social media. You'll partner closely with Ecommerce, Merchandising, Product, and Creative teams to ensure our digital experiences not only attract customers but convert them. Key Areas of Focus: Organic Search & Ecommerce Growth Develop and execute strategies that increase organic traffic, visibility, and revenue. Lead SEO initiatives including keyword research, content optimization, technical recommendations, and performance analysis. Improve product detail pages, category pages, and landing pages to maximize discoverability and conversion. Identify content opportunities that support our customers throughout their buying journey. Analyze performance trends and uncover actionable opportunities using Google Analytics, Search Console, and SEO tools. AI Search & Emerging Discovery Platforms Help position Propper for success within AI-powered search experiences. Implement Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) best practices. Conduct competitive audits and identify opportunities to increase brand visibility across traditional and AI-driven search environments. Organic Social Media & Community Building Own Propper's organic social media presence across key platforms. Develop engaging content that reflects our brand, products, and customer community. Collaborate with internal teams and external partners to source authentic field-use, product education, and lifestyle content. Foster meaningful engagement with customers while building trust, loyalty, and brand advocacy. Measure performance and continuously optimize content strategies based on audience insights. What Makes You Successful You're equal parts strategist and executor. You enjoy diving into analytics, but you're equally excited about creating content that resonates with real people. You understand how search, content, ecommerce, and social media work together to drive business growth and customer engagement. You thrive in a fast-paced environment, enjoy solving problems, and take pride in owning projects from concept through execution. Qualifications 3+ years of experience in ecommerce marketing, SEO, organic growth, content marketing, or social media management. Strong understanding of ecommerce SEO and content optimization best practices. Experience managing organic social media for a consumer-facing brand. Proficiency with Google Analytics, Google Search Console, SEO platforms, and social analytics tools. Excellent written communication skills and attention to detail. Ability to manage multiple priorities while maintaining a high level of organization and accountability. Preferred Experience Military, law enforcement, tactical, outdoor, workwear, or performance apparel industries. Magento ecommerce platform experience. Conversion rate optimization (CRO) and onsite merchandising. Collaboration with creative teams on photo and video production. Familiarity with AI search optimization and emerging search technologies. Why This Role Matters This isn't a maintenance role-it's a growth role. You'll have a direct impact on how customers discover, engage with, and purchase from Propper. Your work will influence ecommerce revenue, brand visibility, customer engagement, and the future direction of our digital marketing efforts. The right candidate will have the opportunity to build programs, test new ideas, influence strategy, and help shape how a respected American brand continues to grow in an evolving digital landscape. Why Join Propper? At Propper, you'll join a team that values initiative, collaboration, and continuous improvement. You'll work alongside talented professionals who are passionate about delivering exceptional products to the people who depend on them every day. We offer a flexible schedule, a collaborative on-site environment in St. Charles, Missouri, and the opportunity to make a measurable impact within a growing ecommerce business. Most importantly, you'll be part of a company whose products serve those who serve others-a mission that gives purpose to the work we do every day. Propper International is proud to be an Equal Opportunity Employer.
Technology Support Specialist (Onsite) Primary Location: Frankfort, Kentucky V-Soft Consulting is currently hiring for a Technology Support Specialist for our premier client in Frankfort, Kentucky. WHAT YOU'LL NEED: Technical Requirements and Certifications " Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP. Education and Experience " Bachelor's degree in computer science or Associate degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience. Network Operating Systems. General Understanding of the ITIL Framework. Knowledge, Skills and Abilities " Ability to identify and troubleshoot defective equipment. Ability to identify and troubleshoot software and application issues. Determine and resolve hardware issues prior to deployment. Possess network room knowledge and experience. Excellent customer service skills. Excellent organization skills. Strong written and verbal communication skills. Ability to multi-task while taking phone calls in a fast-paced environment. Self-motivated. Interested? Qualified candidates should send their resumes to V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit or call .
08/05/2026
Full time
Technology Support Specialist (Onsite) Primary Location: Frankfort, Kentucky V-Soft Consulting is currently hiring for a Technology Support Specialist for our premier client in Frankfort, Kentucky. WHAT YOU'LL NEED: Technical Requirements and Certifications " Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP. Education and Experience " Bachelor's degree in computer science or Associate degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience. Network Operating Systems. General Understanding of the ITIL Framework. Knowledge, Skills and Abilities " Ability to identify and troubleshoot defective equipment. Ability to identify and troubleshoot software and application issues. Determine and resolve hardware issues prior to deployment. Possess network room knowledge and experience. Excellent customer service skills. Excellent organization skills. Strong written and verbal communication skills. Ability to multi-task while taking phone calls in a fast-paced environment. Self-motivated. Interested? Qualified candidates should send their resumes to V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit or call .
Company Logo Overview The IT Support Specialist will be the primary IT contact within the assigned region and responsible for delivering end-to-end support in accordance with IT standards and service level agreements. By partnering with local management, end-users and technology teams. The IT Support Specialist ensures all incidents and needs are documented in ServiceNow, analysed, resolved and reported back within acceptable timeframes. This role will travel as needed to other offices within the assigned region to provide support and training while serving as the hands-on technical point of contact for Group IT. Responsibilities Key Results / Accountabilities expected from role Proactively promote IT Connect 24/7 Portal and provide guidance to end users on incident and service request creation and portal use Troubleshoot, resolve and/or escalate locally reported incidents in ServiceNow (IT Connect 24/7) that cannot be resolved remotely by the Service Desk. Ensure that all communications (calls/chat/in person) are logged into IT Connect 24/7 and log any that are not to maintain complete and thorough documentation Monitor ServiceNow to provide level 1 & 2 onsite support or remote support to ensure operational problems are resolved in a timely manner. Travel to other branch offices within designated BU as needed for onsite support and troubleshooting. Respond to enquiries from clients and take ownership of user problems, while being proactive when dealing with user issues. Assist with all IT support related Ad-Hoc requests ranging from software troubleshooting to hardware installations Be involved in global projects to support other IT teams. Configure computer systems, mobile devices and peripherals for local office. Virtual stock management in ServiceNow platform for devices for local office. Manage users and devices in SCCM/Intune or Active Directory to forecast computer systems usage and manage local spare devices Performing related activities resulting from the position held which are requested by management to ensure operational integrity Ensure all requests are dealt with adherence to company policy and procedures. Contact with Suppliers/Vendors and check delivery/arrange support Partner with IT and business personnel to discuss the impact of incidents on products and services Proactively learn and train other staff members on new product and service technologies Maintain a high degree of customer service for all support queries and adhere to all service management principles and set SLA's; Always providing excellent customer service Qualifications Experience & Expertise 3+ years of experience with Service Desk support or an equivalent role Ability to assess and prioritize issues while organizing daily responsibilities Excellent verbal communication and customer service skills Attention to detail. Ability to work collaboratively in a team environment Be directly accessible and responsive to users; especially remote employees with limited time Service-Now, ADUC, Microsoft Azure, Microsoft Office 365 experience preferred CompTIA certifications is a plus Additional Information Salary Range: $54,000-$57,500 Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law Benefits: 401(k) + matching Health, Dental, Vision insurance Life insurance Paid time off (PTO) Holiday Pay Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply. Equal Employment Opportunity
08/05/2026
Full time
Company Logo Overview The IT Support Specialist will be the primary IT contact within the assigned region and responsible for delivering end-to-end support in accordance with IT standards and service level agreements. By partnering with local management, end-users and technology teams. The IT Support Specialist ensures all incidents and needs are documented in ServiceNow, analysed, resolved and reported back within acceptable timeframes. This role will travel as needed to other offices within the assigned region to provide support and training while serving as the hands-on technical point of contact for Group IT. Responsibilities Key Results / Accountabilities expected from role Proactively promote IT Connect 24/7 Portal and provide guidance to end users on incident and service request creation and portal use Troubleshoot, resolve and/or escalate locally reported incidents in ServiceNow (IT Connect 24/7) that cannot be resolved remotely by the Service Desk. Ensure that all communications (calls/chat/in person) are logged into IT Connect 24/7 and log any that are not to maintain complete and thorough documentation Monitor ServiceNow to provide level 1 & 2 onsite support or remote support to ensure operational problems are resolved in a timely manner. Travel to other branch offices within designated BU as needed for onsite support and troubleshooting. Respond to enquiries from clients and take ownership of user problems, while being proactive when dealing with user issues. Assist with all IT support related Ad-Hoc requests ranging from software troubleshooting to hardware installations Be involved in global projects to support other IT teams. Configure computer systems, mobile devices and peripherals for local office. Virtual stock management in ServiceNow platform for devices for local office. Manage users and devices in SCCM/Intune or Active Directory to forecast computer systems usage and manage local spare devices Performing related activities resulting from the position held which are requested by management to ensure operational integrity Ensure all requests are dealt with adherence to company policy and procedures. Contact with Suppliers/Vendors and check delivery/arrange support Partner with IT and business personnel to discuss the impact of incidents on products and services Proactively learn and train other staff members on new product and service technologies Maintain a high degree of customer service for all support queries and adhere to all service management principles and set SLA's; Always providing excellent customer service Qualifications Experience & Expertise 3+ years of experience with Service Desk support or an equivalent role Ability to assess and prioritize issues while organizing daily responsibilities Excellent verbal communication and customer service skills Attention to detail. Ability to work collaboratively in a team environment Be directly accessible and responsive to users; especially remote employees with limited time Service-Now, ADUC, Microsoft Azure, Microsoft Office 365 experience preferred CompTIA certifications is a plus Additional Information Salary Range: $54,000-$57,500 Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law Benefits: 401(k) + matching Health, Dental, Vision insurance Life insurance Paid time off (PTO) Holiday Pay Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply. Equal Employment Opportunity
DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Abdul at or Saravanakumar at or Justeen at or Ragu at Title: IBM Mainframe Storage and Replication Administrator (Remote) Location: Remote Duration: 6 Months Working Hours: 37.5 hours per week, with 7.5 hours per day. Initial 2 days onsite visit (Springfield, IL) is required for onboarding purposes; the rest of the engagement will be remote. Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Job Description Position Summary Client is seeking an experienced Mainframe Storage and DASD Replication Administrator to manage and maintain the agency's mission critical IBM mainframe storage infrastructure. This role is responsible for the installation, configuration, monitoring, and administration of the IBM TS7700 Virtual Tape System (VTS 7700) backup environment and the IBM DS8000 replication environment used for disaster recovery and failover. The administrator ensures stability, performance, and security of storage and backup systems supporting statewide business applications and services. The ideal candidate will have senior level expertise in mainframe storage administration, replication technologies, and disaster recovery operations. The role includes resource monitoring, system configuration, troubleshooting, and collaboration with hardware vendors. It requires the ability to work both independently and as part of a team in a high availability, enterprise scale environment. Key responsibilities include configuring storage, resolving issues, providing technical direction to junior staff, and working closely with system architects and vendors. This position requires strong knowledge of z/OS, enterprise storage management software such as IBM Copy Services Manager, and disaster recovery best practices. Key Responsibilities 1. System Administration DASD and VTS management: Monitor performance, availability, and utilization of DASD and IBM TS7700 VTS storage resources. Capacity planning: Analyze storage usage trends and forecast future requirements. Performance tuning: Diagnose and resolve performance issues related to storage subsystems. Backup and recovery: Manage daily data backups and safeguarded copy processes; ensure replication consistency for disaster recovery. Incident and problem management: Respond to major storage incidents, perform root cause analysis, and drive long term remediation. Vendor management: Collaborate with IBM and other vendors on installations, upgrades, migrations, and support escalations. Technical guidance: Provide mentorship, support, and knowledge transfer to junior team members. System configuration: Allocate storage space, configure storage devices, adjust cache and replication settings, and implement changes across the storage environment. 2. Disaster Recovery & High Availability Participate in disaster recovery (DR) testing, failover exercises, and system restoration planning. Develop and maintain storage recovery runbooks, procedures, and operational documentation. 3. Support & Collaboration Troubleshoot and resolve issues related to storage, replication, and performance. Work with internal DoIT teams and vendors for upgrades, migrations, and issue resolution. Provide documentation, training, and mentoring to junior staff and operations personnel. Qualifications Required: Bachelor's degree in Computer Science, Information Systems, or equivalent experience. Minimum 8 10 years of experience administering mainframe storage and replication systems. Strong knowledge of enterprise DASD subsystems and IBM VTS technology (e.g., IBM TS7700, IBM DS8000 replication suites). Proven expertise with IBM Copy Services technologies, including FlashCopy, journals, Metro Mirror, Global Mirror, and multi site replication strategies. Demonstrated ability in system performance tuning, capacity management, and resource planning. Skills in JCL, REXX, CLIST, and automation tools supporting storage operations. Experience supporting disaster recovery procedures and high availability architecture. Preferred: Experience with QuickRef, TMON, and Omegamon. Strong communication and documentation skills. Prior experience in government or other regulated environments. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
08/05/2026
Full time
DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Abdul at or Saravanakumar at or Justeen at or Ragu at Title: IBM Mainframe Storage and Replication Administrator (Remote) Location: Remote Duration: 6 Months Working Hours: 37.5 hours per week, with 7.5 hours per day. Initial 2 days onsite visit (Springfield, IL) is required for onboarding purposes; the rest of the engagement will be remote. Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Job Description Position Summary Client is seeking an experienced Mainframe Storage and DASD Replication Administrator to manage and maintain the agency's mission critical IBM mainframe storage infrastructure. This role is responsible for the installation, configuration, monitoring, and administration of the IBM TS7700 Virtual Tape System (VTS 7700) backup environment and the IBM DS8000 replication environment used for disaster recovery and failover. The administrator ensures stability, performance, and security of storage and backup systems supporting statewide business applications and services. The ideal candidate will have senior level expertise in mainframe storage administration, replication technologies, and disaster recovery operations. The role includes resource monitoring, system configuration, troubleshooting, and collaboration with hardware vendors. It requires the ability to work both independently and as part of a team in a high availability, enterprise scale environment. Key responsibilities include configuring storage, resolving issues, providing technical direction to junior staff, and working closely with system architects and vendors. This position requires strong knowledge of z/OS, enterprise storage management software such as IBM Copy Services Manager, and disaster recovery best practices. Key Responsibilities 1. System Administration DASD and VTS management: Monitor performance, availability, and utilization of DASD and IBM TS7700 VTS storage resources. Capacity planning: Analyze storage usage trends and forecast future requirements. Performance tuning: Diagnose and resolve performance issues related to storage subsystems. Backup and recovery: Manage daily data backups and safeguarded copy processes; ensure replication consistency for disaster recovery. Incident and problem management: Respond to major storage incidents, perform root cause analysis, and drive long term remediation. Vendor management: Collaborate with IBM and other vendors on installations, upgrades, migrations, and support escalations. Technical guidance: Provide mentorship, support, and knowledge transfer to junior team members. System configuration: Allocate storage space, configure storage devices, adjust cache and replication settings, and implement changes across the storage environment. 2. Disaster Recovery & High Availability Participate in disaster recovery (DR) testing, failover exercises, and system restoration planning. Develop and maintain storage recovery runbooks, procedures, and operational documentation. 3. Support & Collaboration Troubleshoot and resolve issues related to storage, replication, and performance. Work with internal DoIT teams and vendors for upgrades, migrations, and issue resolution. Provide documentation, training, and mentoring to junior staff and operations personnel. Qualifications Required: Bachelor's degree in Computer Science, Information Systems, or equivalent experience. Minimum 8 10 years of experience administering mainframe storage and replication systems. Strong knowledge of enterprise DASD subsystems and IBM VTS technology (e.g., IBM TS7700, IBM DS8000 replication suites). Proven expertise with IBM Copy Services technologies, including FlashCopy, journals, Metro Mirror, Global Mirror, and multi site replication strategies. Demonstrated ability in system performance tuning, capacity management, and resource planning. Skills in JCL, REXX, CLIST, and automation tools supporting storage operations. Experience supporting disaster recovery procedures and high availability architecture. Preferred: Experience with QuickRef, TMON, and Omegamon. Strong communication and documentation skills. Prior experience in government or other regulated environments. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.