HTC Global Services Inc
Columbia, Missouri
Job Title Technical Writer (RFP / Business Analyst) Overview / Summary: The BA Technical Writer will develop Requests for Proposals (RFPs) using the organization's standard template for at least five procurement projects. This role involves collaborating with project teams, subject matter experts, and leadership to gather requirements, document business needs, and produce complete, compliant RFPs. Key Responsibilities: Write RFPs using the organization's standard template for multiple procurement projects. Attend and facilitate meetings to gather missing information and language required for RFP development. Develop RFPs that include scope of work, technical requirements, staffing, deliverables, and other required sections. Review and document business needs within each RFP. Identify mandatory requirements, page limits, formatting rules, and scoring criteria. Gather information from subject matter experts, past proposals, and leadership to ensure complete and accurate RFPs. Assist management in obtaining responses needed for compliance requirements. Collaborate with leadership to create and update RFPs. Perform other duties as assigned. Required Qualifications: Bachelor's degree. Minimum of 2 years of technical writing experience developing structured written materials and visual aids. Advanced proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Visio, with experience using templates and style guidelines for branding consistency. Ability to interact effectively with project team members, management, and departments. Strong attention to detail to ensure all requirements are included in RFPs. Experience with state agency procurements. Experience using SharePoint and project management tools, including Visio, PowerPoint, MS Project, Word, Access, and Excel. Ability to create and document key project management requirements. Superb written and verbal communication skills. Strong listening skills. Strong interpersonal skills with the ability to engage effectively with people and organizations. Ability to manage multiple high-profile, high-priority projects simultaneously. Strong proficiency in English. Preferred Qualifications: Previous public sector work experience. Experience with Medicaid or other healthcare claims systems IT projects. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Job Title Technical Writer (RFP / Business Analyst) Overview / Summary: The BA Technical Writer will develop Requests for Proposals (RFPs) using the organization's standard template for at least five procurement projects. This role involves collaborating with project teams, subject matter experts, and leadership to gather requirements, document business needs, and produce complete, compliant RFPs. Key Responsibilities: Write RFPs using the organization's standard template for multiple procurement projects. Attend and facilitate meetings to gather missing information and language required for RFP development. Develop RFPs that include scope of work, technical requirements, staffing, deliverables, and other required sections. Review and document business needs within each RFP. Identify mandatory requirements, page limits, formatting rules, and scoring criteria. Gather information from subject matter experts, past proposals, and leadership to ensure complete and accurate RFPs. Assist management in obtaining responses needed for compliance requirements. Collaborate with leadership to create and update RFPs. Perform other duties as assigned. Required Qualifications: Bachelor's degree. Minimum of 2 years of technical writing experience developing structured written materials and visual aids. Advanced proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Visio, with experience using templates and style guidelines for branding consistency. Ability to interact effectively with project team members, management, and departments. Strong attention to detail to ensure all requirements are included in RFPs. Experience with state agency procurements. Experience using SharePoint and project management tools, including Visio, PowerPoint, MS Project, Word, Access, and Excel. Ability to create and document key project management requirements. Superb written and verbal communication skills. Strong listening skills. Strong interpersonal skills with the ability to engage effectively with people and organizations. Ability to manage multiple high-profile, high-priority projects simultaneously. Strong proficiency in English. Preferred Qualifications: Previous public sector work experience. Experience with Medicaid or other healthcare claims systems IT projects. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
HTC Global Services Inc
Bloomington, Illinois
Senior Product Experience Designer (Enterprise UX) Overview / Summary We are seeking hands-on Product Experience Designers to support strategic Operations modernization initiatives. In this role, you will help modernize internal experiences used by underwriters, call center representatives, agents, and agent team members, with a focus on complex workflows, legacy-system challenges, and improved end-to-end service experiences. The ideal candidate can independently lead complex experience workstreams from discovery through design execution, partnering closely with business analysts, product managers, developers, designers, and Experience Leads to deliver human-centered design solutions. Key Responsibilities Own complex experience design workstreams from discovery through design execution. Conduct stakeholder and user interviews. Map current-state and future-state user journeys. Synthesize research findings and analytics to identify pain points and opportunities. Define user scenarios and workflow requirements. Create information architecture and user flows. Develop wireframes, high-fidelity designs, and interactive prototypes in Figma. Iterate designs based on stakeholder feedback and usability findings. Partner with business analysts, product managers, developers, designers, and Experience Leads. Translate business requirements into human-centered design solutions. Present design rationale and educate partners on UX principles. Balance business needs, user needs, technical constraints, accessibility requirements, and design-system standards. Use research and analytics to support continuous improvement. Follow internal design practices, training materials, and native design-system standards. Contribute to the design of AI-enabled workflows and utilize GenAI tools for synthesis and design exploration. Required Qualifications Strong product experience design, enterprise UX, and systems-thinking capabilities. Ability to quickly learn business operations domains, including agent support, underwriting support, call center workflows, case/task management, and internal service experiences. Experience with business storytelling, problem framing, research interviewing, journey mapping, affinity mapping, insight synthesis, hypothesis formulation, storytelling, critical evaluation, information architecture, scenario development, stakeholder communication, and cross-functional collaboration. Ability to translate ambiguous input into clear design direction. Proficiency in Figma, including: User flows Wireframes High-fidelity design Interactive prototypes Design documentation Experience with journey mapping and experience mapping for complex workflows and multi-role journeys. Experience applying design-system components and patterns consistently. Strong information architecture, user-flow creation, scenario development, and complex workflow design skills. Experience supporting user research and usability testing, including interviews, synthesis, findings documentation, and iterative design. Understanding of accessibility fundamentals. Comfortable using GenAI tools for synthesis and design exploration. Ability to work independently with limited supervision while collaborating across cross-functional teams. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Senior Product Experience Designer (Enterprise UX) Overview / Summary We are seeking hands-on Product Experience Designers to support strategic Operations modernization initiatives. In this role, you will help modernize internal experiences used by underwriters, call center representatives, agents, and agent team members, with a focus on complex workflows, legacy-system challenges, and improved end-to-end service experiences. The ideal candidate can independently lead complex experience workstreams from discovery through design execution, partnering closely with business analysts, product managers, developers, designers, and Experience Leads to deliver human-centered design solutions. Key Responsibilities Own complex experience design workstreams from discovery through design execution. Conduct stakeholder and user interviews. Map current-state and future-state user journeys. Synthesize research findings and analytics to identify pain points and opportunities. Define user scenarios and workflow requirements. Create information architecture and user flows. Develop wireframes, high-fidelity designs, and interactive prototypes in Figma. Iterate designs based on stakeholder feedback and usability findings. Partner with business analysts, product managers, developers, designers, and Experience Leads. Translate business requirements into human-centered design solutions. Present design rationale and educate partners on UX principles. Balance business needs, user needs, technical constraints, accessibility requirements, and design-system standards. Use research and analytics to support continuous improvement. Follow internal design practices, training materials, and native design-system standards. Contribute to the design of AI-enabled workflows and utilize GenAI tools for synthesis and design exploration. Required Qualifications Strong product experience design, enterprise UX, and systems-thinking capabilities. Ability to quickly learn business operations domains, including agent support, underwriting support, call center workflows, case/task management, and internal service experiences. Experience with business storytelling, problem framing, research interviewing, journey mapping, affinity mapping, insight synthesis, hypothesis formulation, storytelling, critical evaluation, information architecture, scenario development, stakeholder communication, and cross-functional collaboration. Ability to translate ambiguous input into clear design direction. Proficiency in Figma, including: User flows Wireframes High-fidelity design Interactive prototypes Design documentation Experience with journey mapping and experience mapping for complex workflows and multi-role journeys. Experience applying design-system components and patterns consistently. Strong information architecture, user-flow creation, scenario development, and complex workflow design skills. Experience supporting user research and usability testing, including interviews, synthesis, findings documentation, and iterative design. Understanding of accessibility fundamentals. Comfortable using GenAI tools for synthesis and design exploration. Ability to work independently with limited supervision while collaborating across cross-functional teams. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Above and Beyond Talent Acquisition
Milwaukee, Wisconsin
Position Title: Workday HR Data & Reporting Analyst Location: Milwaukee, WI Duration: 05 Month Contract Status: Onsite Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent) Pay Range: USD $30-32 an hour W2 Client Info / Who they are: Above and Beyond Talent Acquisition proudly represents our Client, a global leader in water, waste, and energy management. The client offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The client helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. The client has approximately 10,000 employees working at over 350 locations across the continent. Requirements / Who we are looking for: Experience in Workday Payroll / HCM Knowledge of Workday modules: HCM, Compensation, Payroll, Time Tracking, and Absence Ability to build, test, and maintain Workday reports and dashboards Strong HR data analysis and reporting skills Experience with data validation, auditing, and troubleshooting Knowledge of HR metrics and analytics Ability to collaborate with technical teams and business stakeholders Experience improving reporting processes and automation Strong attention to detail and data quality Performance Objectives / What you'll be doing: Collect requirements, build, and test Workday reports for HCM, Compensation, Payroll, Time Tracking and Absence modules. Build reliable, accurate and cross-matched reports for data research, troubleshooting, and data audits. Design, develop and manage new reports and dashboards designed to provide management a view into people HR metrics and ensure the timely development and distribution of established periodic reports. aligned with data privacy policies and secure delivery methods. Collaborate with technical staff, providing feedback and user/technical specifications, regarding the design of reports and dashboards for leadership. Research and troubleshoot data issues to ensure data quality. Expand and enhance analytics capability, continue to improve processes, explore/adopt new tools. Collaborates with various business partners on project requests, prioritization and delivery. Workday Report Writer experience required. PRISM experience a plus.+ Perks of working with US / What We offer: Competitive Salary. Health, dental, and vision insurance. Company 401K plan The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. "Above and Beyond Talent is an equal opportunity employer and staffing firm."
Position Title: Workday HR Data & Reporting Analyst Location: Milwaukee, WI Duration: 05 Month Contract Status: Onsite Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent) Pay Range: USD $30-32 an hour W2 Client Info / Who they are: Above and Beyond Talent Acquisition proudly represents our Client, a global leader in water, waste, and energy management. The client offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The client helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. The client has approximately 10,000 employees working at over 350 locations across the continent. Requirements / Who we are looking for: Experience in Workday Payroll / HCM Knowledge of Workday modules: HCM, Compensation, Payroll, Time Tracking, and Absence Ability to build, test, and maintain Workday reports and dashboards Strong HR data analysis and reporting skills Experience with data validation, auditing, and troubleshooting Knowledge of HR metrics and analytics Ability to collaborate with technical teams and business stakeholders Experience improving reporting processes and automation Strong attention to detail and data quality Performance Objectives / What you'll be doing: Collect requirements, build, and test Workday reports for HCM, Compensation, Payroll, Time Tracking and Absence modules. Build reliable, accurate and cross-matched reports for data research, troubleshooting, and data audits. Design, develop and manage new reports and dashboards designed to provide management a view into people HR metrics and ensure the timely development and distribution of established periodic reports. aligned with data privacy policies and secure delivery methods. Collaborate with technical staff, providing feedback and user/technical specifications, regarding the design of reports and dashboards for leadership. Research and troubleshoot data issues to ensure data quality. Expand and enhance analytics capability, continue to improve processes, explore/adopt new tools. Collaborates with various business partners on project requests, prioritization and delivery. Workday Report Writer experience required. PRISM experience a plus.+ Perks of working with US / What We offer: Competitive Salary. Health, dental, and vision insurance. Company 401K plan The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. "Above and Beyond Talent is an equal opportunity employer and staffing firm."