17 jobs found

Kaiva Tech, LLC is seeking a Federal Student Aid Quality Assurance Specialist Reports To: Program Manager Location: Remote Schedule: Monday - Friday Hours: Full-time, 40-hours/week Series/Functional Area: Program Analysis / Quality Management Classification: Non-IT, Non-Software QA FLSA Status: Hourly, Nonexempt Clearance: Public Trust Position Summary: The Federal Student Aid Quality Assurance Specialist supports Department of Education, Federal Student Aid (FSA) Ombudsman by ensuring the accuracy, consistency, and compliance of regulatory case determinations in a performance-based contract environment. This position is responsible for conducting structured quality reviews of completed case files, applying established evaluation criteria, identifying deficiencies, and providing actionable feedback to production staff and leadership. The Quality Assurance Specialist plays a critical role in maintaining contractual service level agreements, including quality and accuracy standards. This role helps mitigate financial risk by identifying trends, preventing repeat errors, and supporting continuous improvement initiatives that strengthen overall operational performance. This position does not perform software testing, application validation, system certification, or IT quality assurance activities. Essential Duties and Responsibilities: Complete and maintain required FSA Configuration Management (CM) and Root Cause Analysis (RCA) training Apply FSA-provided quality scorecards and evaluation tools to assess program operations, casework, and process execution Participate in quality calibration sessions to ensure consistency and alignment with FSA standards and evaluation criteria Prepare and deliver monthly quality assurance summaries, including trends, findings, and performance observations Analyze program and process performance data to identify systemic issues, inefficiencies, and compliance risks Conduct trend analysis, root cause analysis, and performance analysis to determine contributing factors affecting outcomes Develop evidence-based corrective and preventive action recommendations Track quality findings and support follow-up actions to improve consistency and effectiveness Partner with program leadership and stakeholders to improve operational efficiency, quality, and standardization Support continuous improvement initiatives through structured analysis, documentation, and reporting Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. Submit Monthly Status Reports on a regular basis, as required. Other duties as assigned. Knowledge and Critical Skills: Comprehensive understanding of Title IV/FSA regulatory case analysis, adjudication, or complaint resolution processes. Capacity to interpret and apply standardized evaluation tools and score cards to determine compliance with regulatory and policy guidance when assessing case accuracy. Thorough knowledge of documentation standards, audit principles and root cause analysis for regulatory determinations. Meticulous attention to detail applying data analytics, interpretation and synthesis of performance information Proven skill in identifying and documenting trends and preparing clear, concise analytical reports and summaries. Self-directed work ethic suited for an independent remote environment with high accountability. Education & Work Experience: Bachelor's degree in Business, Public Administration, Legal Studies, Finance or related field. Minimum of 4 years of progressive professional experience in Title IV/FSA regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree. Practical experience operating within formal quality assurance or audit frameworks. Hands-on experience working within a CRM or case management system (Salesforce preferred). Previous Public Trust or higher-level federal background clearance Certifications, Licenses: N/A Special Requirements: Must be a U.S citizen. Must be able to obtain and maintain Public Trust level clearance. Work Environment: Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands: To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Specialist I s for a Full-Time position. Job Summary: The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users Essential Functions: The Help Desk Specialist's activities include but are not limited to: Provide 24x7x365 coverage for all Tier I customer-related issues. Intercept and initiate resolution of IT customer service requests via telephone, chat, or e-mail. Log service tickets for every customer interaction regardless of the mode of communication (email, phone, or chat). Troubleshoot, triage, and resolve service requests over the phone and/or via remote access. Escalate issues reported by WMATA's VIPs Report critical issues, which fall under WMATA's critical incident criteria to the designated incident management team. A non-Disclosure Agreement (NOA) required to release this criterion. Escalate to other support entities when unable to resolve within Service Level Agreement (SLA). Escalate to other support entities when an issue requires a higher level of technical skills. Ensure trouble tickets are addressed in a timely fashion in accordance with WMATA designated SLAs. Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion. Document service-related issues and proposed resolutions for inclusion in the ITCS knowledge base. Manage incidents, Problems, and Service Requests. Use standard ITSM ticket system (example CA Service Delivery ) for handling tickets. Qualifications: Education High school diploma or GED (minimum requirement) Associate degree in IT, Computer Science, or related field (preferred but not required) Technical Skills Basic understanding of computer hardware (e.g., desktops, laptops, peripherals) Familiarity with operating systems Windows (most common) Understanding of troubleshooting steps, including: Software installation / uninstallation Password resets Network connectivity issues Printer issues Knowledge of common applications, such as: Microsoft 365 (Outlook, Word, Teams, OneDrive) Web browsers VPN clients Customer Service Skills Strong communication skills Ability to explain technical issues in simple, clear language Patience and professionalism Experience in customer service (retail, call center, etc.) is often acceptable if no IT experience Soft Skills Problem-solving mindset Attention to detail Ability to follow standard operating procedures (SOPs) Organizational skills and ability to document tickets clearly Experience 0-1 year of IT + basic technical competency Preferred Qualifications: Certifications (Often Preferred, Not Required) CompTIA A+ - the most recognized entry level IT certification CompTIA IT Fundamentals (ITF+) - great for beginners Microsoft 365 Certified: Fundamentals - helpful for MS-based environments HDI Customer Service Representative - customer support-specific credential Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Precision Resources, a division of the Trimarc Group Inc., is presently recruiting for an IT Support Specialist to join a client in Dallas, TX. This is an onsite position. Compensation $50k-$65K Position Summary: The individual will be responsible for providing technical support and maintenance of laptops, desktops, virtual desktops, mobile devices, applications and peripherals. Researches complex problems, identifies specifications, installs software/hardware and tests computing systems and peripherals within established guidelines. Requirements: Five years of work experience providing hands on support. Technical Degree/Associate's Degree desired but not required. Strong knowledge of Windows operating systems, O365, Office Suite, and MacOS. Enterprise Desktop Management experience with tool such as Service Now and SCCM. Ability to provide remote support for offsite users. Experience with TCP/IP based services (DHCP, DNS, HTTP), networks (LAN/WAN, Wireless, VPN), and telephone switches. Scripting experience a plus. Excellent customer service skills. US Citizen or Green Card required. Responsibilities: Installation, configuration, and ongoing usability of computers, peripheral equipment, and software. Interact with vendor support contacts to resolve technical problems with computing equipment and software. Ensures computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administration systems. Work with procurement staff to purchase hardware, software, computer supplies. Manage and documents service desk que for tickets and escalations. Provides after hours and weekend support as needed. Work in the office. Candidates requiring sponsorship will not be considered by the client. To view all of our open positions, Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals in the southeast. Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results. We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.

PURPOSE OF THIS POSITION The primary purpose of this position is to manage the overall operations of the professional coding integrity team, including the overall performance of the professional coding program to ensure consistency, accuracy, compliance, optimal reimbursement and reduced denials. The Manger will collaborate with providers and clinical department leadership to support the integrity of the documentation to support the charges entered and the codes assigned. This position reports to the Director of Health Information Services. The Professional Coding Integrity Supervisor, the Professional Coding Auditor and Educator and the Professional Coding Claims Resolution Specialist positions report directly to this position. JOB DUTIES/RESPONSIBILITIES Duty 1: Provide management oversight of the professional coding integrity team and related functions with the primary objective to support the optimal performance of the profee coding program, which includes proper ICD-10 / CPT code assignment to ensure compliance with applicable regulatory standards, maintain high level of quality and consistency, optimize reimbursement, and reduce denials. Effectively communicate and solicit input from team and other impacted areas to promote a collaborative and innovative team environment, translates BVHS's Mission, Vision and Values into front-line action. Duty 2: Perform and/or provide oversight to managerial administrative support functions including but not limited to facilitate the recruiting and hiring process, training & education of associates, monitor appropriate staffing levels, payroll, performance evaluations, recognition and reward, disciplinary follow up as appropriate, establish/monitor performance metrics, monitor completion of organization requirements. Assists Director in developing and monitoring department budget and strives to control departmental costs. Duty 3: Active engagement to support organization cascading goals initiative, including idea boards, associate engagement, service excellence and contribution margin. Duty 4: Recommends and implements professional coding compliance plan and related policies and procedures to promote compliant and consistent coding practices, inclusive of ICD/CPT code assignments which are reflective and supported by clinical documentation. Monitors and modifies plan in anticipation of changing organizational needs (e.g. implement a new service line) and/or in response to revised regulatory requirements (e.g. IPPS and OPPS annual updates, CPT Assistant, Coding Clinic, etc.). Ensure appropriate dissemination of information and education to ensure coding integrity team and/or any other pertinent individuals or departments remain current on coding compliance plan/policies and procedures. Duty 5: Provides oversight of the professional coding integrity quality audit program to ensure the overall accuracy of work performed. Oversees and monitors the results of quality audits performed by Professional Coding Auditor and Educator and supports the resolution of identified opportunities through the creation and implementation of an action plan. Monitors third party payer audits and assists, as necessary, defending takebacks and in the appeal process related to code assignments and evaluate opportunities to reduce coding denials. Ensures relevant decisions related to coding practice are documented in policies or procedures to promote ongoing standardization and consistency. Duty 6: Develop and track key metrics to measure overall performance of team operations. Analyze data to determine opportunities for improvement and implement follow up or action plans to address. Evaluate workflows and processes to address issues that may be causing delays or for opportunities to continue to optimize operational efficiencies. Strive for continuous performance improvement through monitoring industry best practices and evaluating / implementing tools and processes to enhance work performance and outcomes. Duty 7: Collaborate with Corporate Compliance Department in audits or initiatives related to professional coding and charge processes. This may include involving team in coding reviews in response to an investigation or potential compliance risk, conducting charge-related research, assisting to develop an audit tool or interacting with third party consultants conducting a compliance audit. Duty 8: Collaborates and maintains open communication with the medical providers and clinical leadership on coding and documentation practices with a primary focus to maintain compliant practices which accurately reflects reporting of coded data and provider metrics. Foster positive relationships with providers and clinical teams to create a spirit of partnership and alignment of organizational goals. Provide feedback and education to providers / clinical team on opportunities identified. Duty 9: Regularly attend and actively participate in relevant education / conferences, organizational meetings and continuing education programs as offered in order to remain current with organizational and industry changes and best practice. Communicate and disseminate information to other departments as applicable. Provide training and educational support/opportunities to the Revenue Integrity Team. Duty 10: Demonstrate superior understanding of federal, state and third party coding guidelines related to coding practices. Collaborate with Revenue Integrity Department, as needed, to implement revisions to charge/billing regulations, including annual IPPS and OPPS updates. Duty 11: Demonstrates thorough understanding of systems utilized to support operations, including Cerner, 3M Encompass, Craneware, Quadex and workflows and provide support to super users as needed to ensure optimal utilization of systems and operational workflows. REQUIRED QUALIFICATIONS A Bachelor's degree in a related field including but not limited to, Health Information Management (HIM) or 4+ years' experience from which comparable knowledge and abilities have been acquired. CPC certification required or achieved within 9 months of hire date. Medical terminology and Anatomy & Physiology. Knowledge of ICD10/DRG/Coding Clinic, CPT/HCPCS/APC/CPT Assistant/Modifiers. Knowledgeable of revenue cycle workflows, including information and charge workflows throughout the health system. Advanced technical aptitude, mastery of desktop applications including Microsoft Office Suite (Excel, Powerpoint, Word), internet, electronic health records, and encoder. Strong problem solving and analytical skills, ability to manage project tasks and timelines. Self-directed. Must possess positive service-oriented and interpersonal skills; strong communication, including written and verbal presentation skills, required. Ability to manage controversial situations in a professional way and demonstrate sound judgment and reasoning skills. Ability to effectively lead a team incorporating the BVHS's Mission, Vision and Values into the culture. Maintain effective connectivity and collaboration between all members of the team, including onsite and remote associates. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS Certification in HIM (RHIA or RHIT) Other relevant certifications, including CEMC, CANPC or CPB Knowledge of Clinical Documentation Improvement concepts PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in sitting, walking, lifting, bending, squatting, climbing, kneeling, twisting and standing. The associate must be able to lift 50 pounds or more and reach work above the shoulders. The individual must have excellent eye/hand coordination with the ability to grasp, push and pull, fine finger dexterity and manipulation. This position requires corrected vision and hearing in the normal range. The associate must have excellent verbal skills to communicate with patients, physicians, and co-workers.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user productivity tools and collaboration platforms. Key Responsibilities Provide desktop and application support for enterprise users Troubleshoot Microsoft 365, Google Workspace, and browser-based tools Manage AD accounts and permissions Support laptop/desktop imaging, reimaging, and deployments Diagnose LAN/WAN connectivity issues Provide printer and peripheral support Support mobile devices (iOS/Android) and MDM enrollment Maintain documentation and knowledge base Required Qualifications 2+ years of Help Desk / IT Support experience Strong knowledge of Microsoft 365 and Windows environments Experience with remote support tools and ticketing systems Preferred Experience in enterprise/government environments ITIL certification Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Genesis10 is currently seeking a Help Desk Support Specialist for a contract position with a Regional Financial Institution located in Dallas, TX. This role provides comprehensive end-user and network support for all software applications, hardware, and infrastructure. The specialist will be responsible for installations, upgrades, data backup and recovery procedures, and resolving technical issues in a timely manner. Responsibilities: Diagnose and resolve end user hardware and software issues in a timely and courteous manner Provide technical guidance to end users utilizing non-technical terminology Log and maintain detailed records regarding customer inquiries and related solutions Properly escalate unresolved issues to the next level of support Perform administration of Windows Server, Desktop Operating Systems (Windows 7, Windows 10), Microsoft Office, Exchange 2010 and higher, Office 365, and Photoshop Administer network switches and routers Perform data backup, recovery, and testing in a tightly controlled environment Document network and data workflow using Visio or other graphical tools Manage firewall and other security systems, remote access VPN, 2-factor authentication, IDS/IPS, and monitoring tools Support, design, and administer LAN and WAN topologies, carrier circuits, MPLS, and internet Install, configure, and manage virtual technologies including VMWare, vSphere, vCenter, and ESXi Install, configure, and maintain server, appliance, switch, and router hardware in a secure data center Assure compliance with all organizational policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations Requirements: High school diploma 1-2 years of experience in a similar role Prior experience supporting a financial institution Understanding of information security systems, policies, procedures and compliance as it applies to technology systems, employees, and third parties Proficient problem resolution and root cause analysis skills Excellent written and verbal communication skills Desired skills: Associate's or Bachelor's degree in computer science or related discipline ITIL familiarity Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Duration: 6 months, potential to extend Job ResponsibilitiesProvide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting Support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures Recommend and test cost effective technical system improvements Drive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager Proactively create corrective and mitigating steps to reduce future incidents and ticket volume Use an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs) Manage Exchange Online including mailboxes, distribution groups, calendars Collaborate with internal departments to improve/create processes Work with internal departments and external vendors to implement new applications, services to end uses Participate in projects and act as a Subject Matter Expert for key technologies Contribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support issues Assist users with activating and troubleshooting company-owned mobile devices Work directly with IT support teams for mission critical issues and adhere to department escalation policy Operate desktop imaging solution, application packaging, and configuration settings Responsible for supporting audio and visual equipment for conference rooms and educating employees in its use Identify, evaluate, promote, and implement customer support best practices Carrying a company issued mobile phone is required In partnership with other team members, lead the testing, configuration, installation and repair of IT related equipment Assist in configuring and maintaining Active Directory, Azure, Office 365, and VoIP accounts Provide training and mentorship to new IT Helpdesk Technicians Decommission hardware Configure and troubleshoot network printers Able to make some material decisions without consulting manager Participate in weekend on-call rotation on an as needed basis Qualifications:Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience. Experience Level: 3+ years of relevant experience Preferred Experience/Skills:Experience with working in the pharmaceutical industry and regulated environments Ability to handle multiple tasks in a fast-paced environment with strong attention to detail Expert knowledge of Microsoft Operating systems Strong experience working with local Active Directory and Azure Ability to present formal and informal training and assistance to end users Apple iOS Systems Working knowledge of the administration of Microsoft Office 365 application suite Ability to find creative and "out-of-the-box" solutions to incidents and requests Ability to provide clear and logical thought processes to identify root causes of incidents Expert knowledge in the installation, configuration, upgrading, and troubleshooting hardware and software components Experience working with enterprise Anti-Virus technologies such as Trellix Able to work with people to establish goals, objectives, and change management plans Experience in installing and configuring Windows based applications using a software distribution tool Experience in working with enterprise Mobile Device Management technologies Working knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switches Ability to understand and adhere to systems security and control procedures in accordance with departmental, and corporate standards Demonstrated skills in time management, scheduling, and task prioritization to meet deadlines and goals Desire to learn new technologies Outstanding customer service provider Exceptional interpersonal skills for written, and face to face communications Advanced experience within the Office 365 Admin Center and AzureAD with an emphasis in Exchange Online Administration and troubleshooting Demonstrated project management skills Automox, SmartDeploy and FreshService experience a plus Top 3 Must Have Skills:PC support and Mobile support Microsoft, 365 support Experience in Bio Pharma environment Does not need much lab experience, will mainly focus on end user and desk support but at least 3 years' experience About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

Junior eCommerce Merchandising Specialist Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Make your mark on one of the largest eCommerce sites in the U.S. Join Uline's 170+ member Creative team as a Junior eCommerce Merchandising Specialist and help bring products to life online. You'll support digital content that reaches thousands of customers daily while learning the ins and outs of web merchandising from an industry leader. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Manage and update product content across Uline's North American eCommerce sites for desktop and mobile. Partner with the Merchandising, Product Marketing, Ecommerce and Creative teams to keep product pages accurate and engaging. Review digital assets and marketing campaigns to ensure accuracy and to uphold Uline's style guidelines. Submit and track creative requests for web updates. Use website data and feedback to suggest ways to improve the online shopping experience. Minimum Requirements Bachelor's degree. Major in Merchandising, Marketing or Communications preferred. 1+ years in a marketing or project management role. Experience with Microsoft Office, especially Excel and Word. Digital marketing, web analytics or GA4 / Google experience a plus. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks On-site café and first-class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled () Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Key Responsibilities Provide Tier 1 IT support to end users and system administrators Troubleshoot desktop, application, and network issues Manage Active Directory (accounts, permissions, group policies) Support Microsoft 365 and enterprise applications Provide mobile device support (iOS/Android, MDM) Perform device imaging, deployment, and lifecycle management Support VPN, remote access, and hybrid work environments Maintain ticketing system records and meet SLA targets Assist with IT asset inventory and logistics Required Qualifications Associate's degree (Bachelor's preferred) 2+ years of Help Desk / Desktop Support experience in enterprise IT Strong knowledge of Windows 10/11 and Microsoft 365 Experience with ticketing systems and remote support tools Preferred ITIL Foundation Experience supporting federal/government environments Familiarity with security frameworks (basic awareness of NIST standards) Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Dear, Greetings for the day My name is Amarjeet Singh working as a recruitment specialist at Valzo soft, please have a look at the job description below and let me know your interest about this opportunity. If possible, please share with me your latest resume. Job Title: CyberArk EPM Architect Location: Austin, TX or Irvine, CA Job Description: We are seeking an experienced CyberArk Endpoint Privilege Manager (EPM) Architect with deep technical expertise in designing, deploying, and migrating enterprise EPM environments. The ideal candidate will lead large-scale implementations, architect scalable privilege management solutions, and drive seamless migrations between CyberArk EPM tenants while minimizing business impact. Key Responsibilities Architect, deploy, and configure CyberArk EPM across enterprise Windows and macOS environments. Lead end-to-end migration of CyberArk EPM policies, configurations, application groups, and rule sets from one environment/tenant to another. Design and implement application control, privilege elevation, and least privilege strategies. Develop, optimize, and troubleshoot EPM policies, trusted applications, and elevation rules. Integrate CyberArk EPM with enterprise identity, security, and endpoint management platforms (Microsoft Intune, MECM/SCCM, SentinelOne, SIEM, etc.). Automate deployment, policy management, and migration activities using PowerShell and REST APIs. Perform architectural reviews, health assessments, and recommend best practices for performance, scalability, and security. Collaborate with security, infrastructure, desktop engineering, and application teams throughout implementation and migration projects. Create technical documentation, migration runbooks, and operational procedures. Provide Level 3/4 technical support and mentor engineering teams. Required Skills 8+ years of endpoint security experience with 4+ years of hands-on CyberArk EPM architecture and implementation. Proven experience deploying CyberArk EPM in large enterprise environments. Strong experience migrating CyberArk EPM from one tenant/environment to another, including policy and configuration migration. Deep understanding of application control, privilege management, allow/block rules, elevation policies, and sub-process elevation. Strong PowerShell scripting and API automation experience. Experience with Microsoft Intune, MECM/SCCM, Active Directory, Entra ID, Windows Security, and endpoint management. Strong troubleshooting, communication, documentation, and stakeholder management skills. Preferred Qualifications CyberArk certifications (EPM, Defender, Sentry, or Guardian). Experience with enterprise transformation, Zero Trust, and Privileged Access Management (PAM) initiatives. Experience integrating EPM with SIEM, EDR/XDR, and ITSM platforms. Regards, Amarjeet Singh Sr. Account Manager +1- Valzo Soft Solutions LLC

Job Title: Desktop Support Location: Massachusetts Firefighting Academy, (Stow, MA) Duration: Temp - 5 months Pay Range: $38.45/hr (W2) Job ID: 406866 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Desktop Support specialist to join our team supporting the Massachusetts Firefighting Academy. The role will be on-site three days per week for four hours per day. The ideal candidate will have strong experience in AV and desktop support, Microsoft 365, Windows administration, and hardware/network troubleshooting and a proven ability to prepare, maintain, and support classroom technology and end-user access. Responsibilities: Update classroom laptops, screen-cast devices, and related peripherals such as cameras and portable projectors. Ensure laptops are updated, charged, cleared of browser history, and prepared for testing, including validation of testing links. Maintain and update AV kits, replace missing or damaged materials, work with IT to remove incorrect profiles, clear browsing history, and return devices to service-ready condition. Track device assignments, log maintenance history, and support asset records for all MFA devices. Support SharePoint and Teams issues, including access, permissions, and content sharing. Partner with contractors on authentication and access issues. Provide immediate assistance to full-time and contract staff for login and access while coordinating formal IT tickets. Address additional support needs across Teams, SharePoint, OneDrive, Cognito, QM, LMS, and Adobe as they arise. Provide basic Microsoft 365 support and usage guidance. Troubleshoot login and access issues across multiple device types. Required Skills & Qualifications: Communication skills with the ability to support diverse user groups. Customer service skills with a focus on responsiveness and follow-through. Problem-solving skills for diagnosing and resolving end-user issues. Hardware and network troubleshooting skills for laptops, AV devices, and peripherals. Understanding of Windows OS, user profiles, and device configuration. Support and use of Microsoft Office 365, including Teams, SharePoint, and OneDrive. 2+ years of relevant experience in desktop or AV support. Preferred Skills: Experience supporting testing environments and device readiness workflows. Familiarity with LMS platforms and Adobe applications. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

Hi I hope you are doing well. We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested. Role: Desktop Support & Trade Floor Support Engineer L3 Location: Chicago, IL 60606(Onsite) Job Description As a senior member of the Site Services team, provides high-quality, advanced technical support within a dynamic trading environment. Acting as a single point of contact for the business, this Level 3 (L3) role involves ownership of technical issues and queries, driving them to resolution through direct troubleshooting, escalation, or by sourcing required information. The position requires deep technical expertise, exceptional customer service, and superb communication skills to build strong relationships with business users and stakeholders at all levels, including Innovation & Engineering DWP (I&E). Responsibilities include deskside and remote support, handling escalated issues, mentoring junior staff, and collaborating closely with network, infrastructure, and multiple support teams-both on-shore and off-shore, including 3rd party partners. Additionally, the role contributes strategic input into service improvement initiatives, ensuring robust IT support and maintenance for current and new systems in a fast-paced trading environment. Essential Duties and Responsibilities Provide expert-level 1st and 2nd line desktop support in a high-paced trading environment, serving as an escalation point for complex technical issues. Deliver support for desktops, laptops, mobile devices, AV systems, and local/network printers, including installation, configuration, and troubleshooting. Collaborate with remote network engineering teams to resolve network-related issues (connectivity, performance, configuration) and act as senior local hands for network troubleshooting and maintenance. Maintain familiarity with office network topology, network closets, and demarcation points; assist with implementing fixes on network devices such as switches, routers, firewalls, wireless access points under remote guidance. Utilize network monitoring tools to analyze traffic, identify bottlenecks, and ensure optimal performance. Participate in IT projects including network upgrades, AV deployments, system refreshes, and application rollouts; complete required training and documentation for new deployments. Conduct Operational and User Acceptance Testing for new applications and systems. Ensure all tickets are logged, updated, and maintained in ServiceNow (SNOW) with high quality and accuracy. Assist in determining severity 1 and 2 incidents, aid during major incidents, and participate in post-incident reviews. Identify root causes for recurring IT problems to improve service quality and reduce call volumes. Document solutions, create and maintain knowledge base articles, and contribute to technical documentation including network diagrams. Maintain confidentiality, integrity, and availability of data associated with applications and services. Ensure all changes to PC hardware and network assets are tracked in the asset database. Perform preventative maintenance and coordinate with OEMs for AV and network equipment. Adhere to security, regulatory, and compliance policies affecting Trading Operations Support (e.g., MRL, Compliance). Maintain effective working relationships with other support teams, service providers, and business representatives; act as a conduit for IT initiatives aimed at enhancing customer experience. Communicate relevant information clearly and effectively to team members and stakeholders. Observe Health and Safety requirements at all times. Skills and Abilities Strong troubleshooting skills for IT problem analysis, diagnosis, and resolution. Demonstrable experience recording, analyzing, and managing resolutions in line with SLAs while managing user expectations. Strong experience with Trade Floor technologies, including market data, trader voice, and trading applications. Ability to work effectively within a team and maintain a professional demeanor. Highly customer-focused with strong communication skills (articulate, methodical). Strong sense of urgency and understanding of the trading environment. Outstanding documentation skills and ability to create clear technical instructions. Experience working in a managed desktop environment with lockdown controls. Familiarity with industry-standard compliance requirements (FCA, SOX, Dodd-Frank). Technical proficiency in: Windows 10/11 and Active Directory O365 Office productivity suite Corporate messaging (Outlook/Exchange), instant messaging (MS Teams, ICE Chat, Vantage) LAN and remote access services (VPN) High-tech meeting rooms (video conferencing, telepresence, wireless networks) Unified document capture and production systems (printers, scanners, fax) Ability to interpret and create network diagrams and technical documentation. Expertise 5+ years' experience providing desktop support in a Trade Floor environment. 5+ years supporting Trade Floor PC builds and compliance controls. Experience in oil and gas industry preferred. Thanks & Regards SHIV PRASAD Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Direct No: Ext: 135 Email:

Job Title: Desktop Support Technician (Field & Onsite Support) Overview / Summary We are seeking a hands-on Desktop Support Technician to provide front-line onsite support for healthcare staff and end users. This role requires a customer-service-focused professional who is patient, reliable, and enjoys solving end-user issues while supporting devices, equipment, and day-to-day IT operations. The position is highly visible and requires working directly with users in a healthcare environment. Key Responsibilities Provide onsite desktop and field support for hospital staff and end users. Troubleshoot laptops, desktops, monitors, printers, scanners, peripherals, and other equipment. Support Windows operating systems, standard business applications, and end-user software issues. Assist with password resets, account access, basic Microsoft 365 support, and connectivity issues. Set up, move, install, and configure devices and workstations. Respond to walk-up, ticket-based, and onsite support requests. Document tickets, troubleshooting steps, and resolution details accurately. Escalate network, systems, server, or advanced infrastructure issues when needed. Work closely with network-focused and systems/Microsoft 365-focused team members. Participate in weekend or on-call rotation as needed. Adapt as the support model expands toward a 24/7 healthcare operations environment. Required Qualifications Experience providing desktop, field, or onsite IT support. Strong troubleshooting skills for Windows desktops/laptops, printers, peripherals, and standard applications. Experience supporting end users in person, over the phone, and through a ticketing system. Basic understanding of Microsoft 365, Outlook, Teams, password resets, and user access support. Ability to lift, move, connect, and set up IT equipment as needed. Strong communication and customer-service skills. Professional, patient, and calm when supporting users. Ability to work onsite and provide face-to-face user support. Reliable, flexible, and willing to assist wherever needed. Preferred Qualifications Experience supporting healthcare, hospital, clinical, or 24/7 operational environments. Familiarity with ticketing systems such as ServiceNow, Jira, Remedy, or similar tools. Experience with imaging, device deployment, hardware refreshes, and new site setup. Basic networking knowledge, including connectivity, cabling, and wireless troubleshooting. CompTIA A+, Network+, or similar certification preferred but not required. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Description Job Description IT Manager IT Manager (Full-Time In-Office Operations/Technology) Location: Ogden, Utah Department: Operations Reports To: Executive Director Employment Type: Full-Time / Salaried (Exempt) Compensation Range: $90,000-$130,000+ DOE About the Role We are seeking a proactive, solutions-oriented Information Technology Manager to lead and support the technology and facility operations of our fast-growing personal injury law firm. This role is responsible for overseeing the firm's day-to-day IT infrastructure, systems, security, user support, and facility coordination while managing one in-house IT Specialist. The IT Manager will play a critical role in ensuring our attorneys, case managers, and operational teams have reliable, secure, and efficient technology systems that support a high-performance environment. This individual will oversee everything from network infrastructure and workstation deployment to user access management, VoIP systems, cybersecurity practices, vendor coordination, and office operational support. This is a hands-on leadership role for someone who enjoys both technical execution and operational problem-solving in a fast-paced professional environment. What Success Looks Like Technology issues are resolved quickly with minimal disruption to operations New employees are fully provisioned and operational on Day One Network, phone, and cloud systems remain stable, secure, and scalable Security best practices and access controls are consistently maintained Employees receive responsive, professional technical support Facility-related issues are addressed promptly with appropriate follow-through and escalation IT projects and operational improvements are implemented proactively Firm leadership has confidence in the reliability and direction of the firm's technology and office infrastructure Key Responsibilities IT Operations & Infrastructure Oversee and maintain the firm's IT infrastructure, including networks, firewalls, switches, wireless systems, file systems, and internet connectivity Manage desktop and laptop environments in a Windows-based ecosystem Maintain and support printers, peripherals, conference room technology, and office hardware Monitor system performance, uptime, backups, and security protocols Coordinate hardware procurement, inventory management, and device lifecycle planning User Support & Help Desk Oversight Supervise and support the IT Specialist in daily help desk operations Escalate and resolve complex technical issues across hardware, software, and cloud systems Ensure timely ticket response and resolution standards are maintained Develop and improve internal IT support procedures and documentation Employee Onboarding & Access Management Manage all technology onboarding and offboarding processes Configure and maintain user accounts, permissions, MFA, email access, and software provisioning Ensure secure and efficient access management across all platforms and systems Coordinate workstation setup and deployment for new hires and office moves Phones, Security & Cloud Systems Manage the firm's VoIP phone systems and vendor relationships Oversee cybersecurity practices, software patching, endpoint protection, and access controls Maintain cloud-based systems and integrations across the organization Evaluate and recommend technology improvements, software solutions, and operational efficiencies Facilities & Office Operations Support Serve as the primary point of contact for facility-related issues, maintenance requests, and office operational needs Coordinate with property management, vendors, contractors, and building services to ensure timely issue resolution Monitor and manage response times for facility-related concerns, ensuring appropriate escalation and follow-through Support office expansion projects, workstation moves, and workspace planning initiatives Assist in maintaining a safe, functional, and organized office environment Coordinate building access, security systems, and related operational infrastructure as needed Leadership & Strategic Support Supervise, mentor, and develop the IT Specialist Partner with Operations and firm leadership on technology planning, office operations, and growth initiatives Manage IT vendors, service providers, facility contacts, and external consultants Assist with office expansions, infrastructure scaling, and operational improvement projects as the firm grows Required Technical Skills & Experience Strong experience supporting Windows desktop and laptop environments Working knowledge of networking, firewalls, switches, wireless infrastructure, and VoIP systems Experience with Microsoft 365, Azure/Exchange environments, and cloud-based platforms Understanding of cybersecurity principles, endpoint protection, backups, and access controls Experience managing user provisioning, permissions, and identity management Ability to troubleshoot both hardware and software issues independently Experience supporting and scaling technology in a professional office environment preferred Preferred Systems & Platforms Experience with systems similar to the following is strongly preferred: Microsoft 365 / Exchange / Azure Airtable Dropbox Adobe ShareFile Teams / Zoom Windows environments VoIP phone systems Network/firewall administration Leadership & Soft Skills Strong problem-solving and troubleshooting ability Calm and professional under pressure Excellent communication and customer service mindset Highly organized with strong attention to detail Ability to prioritize effectively in a fast-paced environment Self-starter who proactively identifies issues and solutions Strong ownership mentality and accountability Education & Experience Bachelor's degree in Information Technology, Computer Science, or related field preferred 3-7+ years of progressive IT support, systems administration, or IT operations experience preferred Prior experience leading or mentoring team members preferred Experience in a law firm or professional services environment is a plus Schedule & Work Environment Monday-Friday In-office position based in Ogden, Utah Occasional after-hours support for outages, system updates, or urgent operational needs may be required Why Lowe Law Group? At Lowe Law Group, we are building a high-performance, growth-oriented environment focused on making a meaningful impact for our clients and team members alike. We value accountability, collaboration, innovation, and people who are eager to continuously improve. As our firm continues to grow, technology and operational infrastructure play a critical role in supporting our teams, protecting our systems, and creating operational excellence. This role offers the opportunity to help shape and scale the operational backbone of a rapidly expanding organization. Compensation details: 00 Hourly Wage PI35efed2d0e2a-6470

Overview The Mission, Should You Choose to Accept It: TeleWorld Solutions is not just another telecom company; we're architects of connection. We're on a hunt for a Telecom BI Consultant & Tableau Developer -a hybrid mind who sees the hidden patterns in the noise and transforms them into breathtaking, business-changing insights. You will be our " Tool Engineer ," the master craftsman who doesn't just build reports, but forges intuitive, powerful data experiences. You'll partner with Network Ops, Marketing, Sales, and Finance to turn complex telecom data (we're talking CDRs, network performance, customer lifecycle, churn signals) into a strategic asset that's as beautiful as it is actionable. If you dream in data layers and speak the languages of both SQL and stakeholder, this is your stage. Who We Are: The Architects of What Connects Us You find the signal in the noise of data. We build the signal itself. We are TeleWorld Solutions , and we are the strategic backbone for the world's most ambitious wireless networks. We're not just consultants; we're the engineers, designers, and problem-solvers that operators, OEMs, and tower giants trust to bring their boldest visions to life. Our playground is the invisible architecture of connection-from vast macro networks to the hyper-precise world of DAS, Small Cells, and Wi-Fi. With a legacy of hundreds of thousands of successful implementations , we help our clients navigate the entire lifecycle of their network: from the first line of a design to the final optimization, and every critical decision about performance and value in between. Why does this matter to you The complex data you will master-the CDRs, network KPIs, and customer signals-flows from the very infrastructure we design and optimize. You won't just be analyzing abstract numbers; you'll be interpreting the digital heartbeat of networks that we helped bring to life. Your insights will directly influence the next generation of those networks. Here, your work as a data storyteller is powered by deep, tangible engineering excellence. You provide the "what" and "why." We provide the "how" on a global scale. Welcome to the engine room of connection. Let's build what's next Responsibilities Responsibilities: Become Our Insight Conductor: Design and deploy actionable, decision-driving BI dashboards that illuminate paths to optimize our internal processes, enhance our service delivery, and elevate our hardware and software offerings. Master the Network's Pulse : Own the creation of our Wireless Network RAN KPI dashboards . Build the intuitive, real-time lens through which our engineering teams monitor, measure, and optimize the performance of the very networks we design. Automate Intelligence: Unleash the power of Tableau, Alteryx, SQL, and Python/R to automate complex analysis, transforming raw data streams into a wellspring of proactive, business-ready insights-freeing our minds from manual reports. Forge the Self-Service Arsenal: Be the architect of our interactive Tableau analytics ecosystem . Design dashboards so intuitive and powerful that you empower the entire organization to answer their own questions, fostering a true data-driven culture. Showcase Technical Artistry: Wield the full spectrum of Tableau's advanced toolkit -from LOD calculations and parameters to forecasting, clustering, and geospatial mapping-to craft executive-level dashboards that are both visually stunning and analytically profound. Map the Story: Create compelling map visualizations that tell the geographical story of our network performance and customer impact, turning abstract data into a spatial narrative. Champion Automated Intelligence: Develop and promote automation through scheduled reports and intelligent alerts, ensuring critical insights find their audience without delay. Engineer the Data Foundation: Write elegant , high-performance SQL queries and stored procedures to shape, blend, and prepare complex data from diverse sources, building the robust datasets that fuel all decision-making. Build the Data Pipeline: Design and optimize data pipelines using Delta Live Tables on Databricks , ensuring efficient, reliable, and scalable data movement to balance computational power with analytical agility. Be the Bridge: Partner directly with business teams across the company-from Network Ops to Finance-to translate their strategic needs into crisp technical requirements for reports, dashboards, and data products. Drive Agile Delivery: Embody agile methodologies to plan, manage, and deliver high-quality analytics products with transparency, adaptability, and speed. Own the Narrative: Track project status, manage deliverables, and provide crystal-clear, regular updates to stakeholders, ensuring everyone is aligned and informed. Showcase & Refine: Plan and lead engaging demos and product testing sessions, turning feedback into fuel for continuous improvement. Elevate the Team: Become our Tableau guru , training, mentoring, and supporting users across the company to amplify their data skills and maximize the value of our tools. Shape the Future: Support our ongoing technology evaluation and lead proof-of-concept projects, helping us stay at the bleeding edge of what's possible in data and analytics. Ready to build the intelligence layer for the networks that connect the world? Let's talk. Qualifications Your Arsenal of Expertise (What You Bring to the Forge): Non-Negotiable Credentials (Your Badges of Honor): Certification as a Tableau Desktop Specialist is your entry ticket. A Tableau Certified Data Analyst or Server Certified Associate title makes us lean in closer. A decade-plus (10+ years) of battlefield experience wielding Tableau in the corporate arena, crafting complex, mission-critical dashboards and visual narratives. Experience with Tableau Prep is a welcome addition to your toolkit. A minimum of 2 years hands-on with the power of AWS and Databricks -the cloud-scale engines for our data. At least 3 years of proven fluency in the languages of data manipulation: Spark SQL, SQL, and Python. Advanced SQL Mastery: The ability to write not just queries, but elegant, high-performance data symphonies and stored procedures is paramount. A deep, intuitive understanding of BI design and development principles -you know what makes an insight not just visible, but visceral. The "Pizazz" Factors (What Makes You Irresistible): 3+ years with Alteryx and an Alteryx Designer Expert certification? You speak the language of analytical workflow automation, and we're fluent. A mind for statistical concepts -you don't just show the "what," you intuit the "why." Experience with Agile and Scrum methodologies (certification is a shiny plus). You thrive in iterative, collaborative delivery. A telecommunications or wireless infrastructure background. You know the unique rhythm of network data, CDRs, and RAN KPIs. This isn't just data; it's the pulse of the connected world. A proven portfolio of end-to-end BI implementation and automation. You don't just build a dashboard; you own its lifecycle and impact. The mental fortitude to wrestle complex, high-volume, multi-dimensional data from disparate sources into submission, with a complete command of data quality, cleansing, and transformation. The innate curiosity to find the story -to analyze data, spot the patterns, and extract the golden, actionable business insight others miss. The Essential Human Code (How You Operate): A problem-solver's heart and an analyst's mind. You have a demonstrated track record of researching complex challenges and forging elegant solutions. A master communicator and presenter who can translate technical brilliance into strategic clarity for any audience. A project leadership mentality with excellent people skills. You have a history of defining direction, mentoring colleagues, and elevating team efficiency. Unshakeable integrity and a collaborative spirit. You have a strong work ethic and excel in a team environment where we win together. Proficiency in the Microsoft Office suite -the classic tools of the trade, wielded with expertise. The Mission Environment (Real Talk on How We Operate): This role is for the driven, the resilient, and those who find energy in intellectual challenge. You will: Collaborate Intensely: Build and maintain critical relationships within and outside the company. Your interpersonal skills are as vital as your technical ones. Embrace the Digital Workspace: Operate a keyboard and monitor in an office environment for the majority of your work. Answer the Call When Needed: Periodically work beyond a standard schedule to meet mission-critical deadlines and project cycles. Thrive Under Healthy Pressure: Perform in an environment with time-sensitive challenges, intellectual rigor, and the dynamic stresses of project ownership and high-stakes data. Travel Occasionally (approx. 20% ) to connect with customers, showcase work, or gather insights on the ground. Operate with Autonomy and Trust: Work under minimal supervision with high responsibility. Your decisions will directly impact outcomes, and you will be the guardian of confidential data central to our competitive edge. Ready to deploy your expertise on projects that matter? Let's build the intelligence layer for the networks that connect the world. Join Our Veteran-Friendly Team: Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team. TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran . click apply for full job details

Bluestone Bank Description: Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer's unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let's get there, together! In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive: A competitive salary with performance-based incentives. Comprehensive medical with deductible reimbursement, dental, and vision coverage. An employer matching 401k plan. Training and professional development opportunities, including tuition reimbursement. Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. The Senior Desktop Support Specialist, under the direction and training of the VP, IT Manager, serves as a senior-level technical resource ensuring that systems, software applications, workstations, printers, network communications devices, and general office systems operate efficiently to provide users with a high level of service while adhering to established information technology policies, standards, and procedures. This position assumes advanced responsibilities for workstation installations and installation of pre-defined hardware, cabling, and software configurations, and provides escalation-level support for complex desktop, endpoint, and peripheral issues. The Senior Desktop Support Specialist assists with problem resolution, issue tracking, and monitoring of the helpdesk ticket queue with prioritization of efforts under guidelines provided by the VP, IT Manager. This role also acts as a technical mentor and escalation point for junior IT support staff, provides backup support for core banking system operations, and contributes to network and systems administration tasks in the absence of the Systems Administrator. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Desktop Support & Helpdesk Operations Provides senior-level first and second-tier contact to resolve user issues, escalating tickets as needed to the appropriate IT personnel, and mentoring junior support staff on troubleshooting methodology. Provides advanced assistance and support to users for routine and complex telephone equipment issues, printer and copy machine support, bank email system(s) support, general file access administration, and workstation software/hardware support, including repair, moves, installations, deployments, and upgrades. Manages Active Directory and endpoint administration for 100+ employees and devices across 11+ locations, including user account creation, group provisioning, and access controls. Assists with user password resets, domain user administration, and general user administration of various applications as directed by the VP, IT Manager. Assists with the installation and support for general software applications (Microsoft 365, Adobe, Windows, etc.) and Core Banking software. Provides support and problem resolution for secure email solutions and web browser certificate installations. Deploys new laptops and endpoints via imaging, onboarding processes, and the network change control process across 200+ endpoints on the bank's network. Troubleshoots and resolves technical issues ranging from workstations, servers, and network connectivity. Systems & Network Support Maintains and monitors the IT RMM system daily, including patch and software updates, ticketing, and endpoint health. Reviews and remediates vulnerabilities via the bank's vulnerability management software. Provides basic support for the bank's Wi-Fi network in the absence of the Network Administrator. Assists with virtual machine creation and monitoring via the VM Hypervisor system. Supports core banking system operations and assists with troubleshooting in the absence of the Core Banking Solutions & System Administrator. Assists with VPN administration, configuration, and remote/on-site troubleshooting to ensure secure connectivity. Administrative & Asset Management Tracks software and system upgrades and maintains and updates the IT Asset Inventory database as needed. Maintains and monitors the IT Ticketing system and job queue. Orders office supplies and general computer parts as needed. Creates and maintains documentation on IT systems and cross-trains other IT staff members to step in when needed. Completes the IT daily checklist in the absence of the Senior Systems Administrator, including validation of nightly server backups, antivirus updates, Windows and non-Windows updates, server capacity status, secure email, and other operating system updates. Projects & Leadership Serves as a key contributor on bank-wide IT projects, including VoIP phone system conversions, Microsoft 365 migrations, VPN migrations, and Wi-Fi network deployments. Leads device logistics, user/group provisioning, and coordinated deployment across multiple branch locations for major IT initiatives. Develops internal documentation and end-user setup guides to standardize implementation processes. Provides technical mentorship and guidance to junior desktop support and helpdesk staff. Availability & Other Duties Availability for Saturday on-call support rotation as scheduled by the VP, IT Manager. Additionally, there will be times when special projects are scheduled to be completed outside of standard operating hours, including evening, weekend, or early morning hours. Available to travel to remote branch locations to assist users in resolving issues that cannot be fixed remotely or perform other IT-related tasks. Performs additional duties as requested. The pay range for this position is $29.00 to $32.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws. Requirements: High School Diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Management Information Systems, or a related field is strongly preferred. Three to five years of progressive desktop support experience in a professional environment, preferably in the financial services industry. CompTIA A+ certification required; CompTIA Network+, Security+, or other equivalent certifications are a plus. Demonstrated experience with Active Directory, Group Policy, Microsoft 365 Admin Center, endpoint management tools (e.g., Ivanti, Sentinel One, Mimecast), and DUO/MFA administration. Working knowledge of VPN, DNS, DHCP, Wi-Fi deployment, and endpoint/server connectivity. Proficiency with hardware diagnostics and component-level troubleshooting across Windows endpoints, mobile devices, printers, A/V equipment, and physical servers within a multi-site environment. Experience with Python scripting (basic), CMD, or similar tools is a plus. Knowledge of industry regulations and compliance requirements applicable to the banking/financial services sector. Excellent analytical, problem-solving, and decision-making skills. Strong interpersonal and communication skills with a positive attitude and willingness to assist end users in a timely manner. A general understanding of IT security principles and strong organizational skills are required. Ability to work independently and as part of a team, with the capacity to mentor and guide junior staff. PIac32bfc8db04-0578

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Brunswick, GA . This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested. The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This role will include, but will not be limited to the following responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots. Assist in testing, applying, and maintaining server configurations and related security patches. Assist in maintaining and checking the health of systems and backups to include restore testing. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets. Update tickets following documentation templates and/or guidelines to ensure quality requirements are met. Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner. Provide inventory support and input to the provided inventory system for the customer. Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events. Conduct or provide new equipment deployments and/or requested deployment support. Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets. Analyzes functional business requirements and design specifications for functional activities. Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware. Required Clearance: Public Trust ( trust) Required Qualifications: Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process Associate Degree or equivalent experience 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues General knowledge network products and systems Experience in a rapid paced, time sensitive, high-quality environment Must have excellent team skills and collaboration skills Attention to detail and follow-through Ability to work with minimal supervision Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year). Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails. If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements. Desired Qualifications: Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks. Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. Ability to apply comprehensive knowledge across key tasks and high impact assignments Experience evaluating system performance results and recommending improvements or optimizations Experience performing IT hardware repairs and installing replacement parts Experience planning and leading technology assignments and projects Prior hands-on experience with the setup, configuration and administration of servers and backups Experience functioning as a technical expert across multiple project assignments ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Physical and/or Mental Qualifications, if applicable : Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists. This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs multiple times per shift. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job Ready to join our team? Apply today! Our Network Support Technician (Government) earns $61,600 - $68,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone Weekly Hours: 40 Time Type: Regular Location: Brunswick, Georgia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.