Genesis10
Columbus, Ohio
Genesis10 is currently seeking a Sr. Service Delivery Manager, Software for a 3+ month contract to hire position with a Regional Financial Institution located in Columbus, OH, Detroit, MI, Minnetonka, MN, and Dallas, TX. Compensation: $70.00 - $80.00 per hour, W2, based on qualifications Position Overview: The Sr. Service Delivery Manager for the IT CLOCS Team will manage Information Technology, including the design, development, integration, and support of applications and staff within the ServiceNow Team. This role supports the Corporate Communications, Enterprise Risk, and Compliance teams, helping to ensure consistency with company strategy and goals. The candidate will assist in the development of strategy, planning, funding, and delivery of technology products and services and is responsible for end-to-end technology project execution. Key Responsibilities: Mentor and lead junior team members in the ServiceNow space Collaborate with other development teams for integration and deployment Review complex code and modules to ensure they meet requirements, functional, and technical specifications Participate and facilitate stand-ups, backlog grooming, sprint planning, task identification, estimating sessions, and sprint retrospectives Review solution architecture and design documentation Define, plan, and develop services, solutions, and frameworks to provide best-fit solutions along with enterprise architecture for projects in adherence with company standards Provide technical and consultative support on complex technical matters Frequently work with outside vendor representatives and technical teams that interface with internal applications Show drive and interest in learning new systems, applications, technologies, and, most importantly, business domains Show an understanding of industry standards and practices and knowledge of technical industry trends May manage complex or strategic projects Maintain a high level of expertise related to the assigned function and currency in technical enhancements, methodologies and trends Perform other duties as assigned Primary Requirements: Bachelor's degree in a technology-related field, specialized training, or equivalent work experience, or 4+ years of equivalent experience Minimum of 5+ years of People Management in an Enterprise Software environment 10+ years of IT Software Development experience In-depth knowledge of .NET infrastructure 5+ years of coding experience in .NET Framework, .NET core, MVC, and Entity Framework 5+ years managing .NET Framework, .NET core, MVC, and Entity Framework based teams/applications Experience developing web-based applications using HTML, JavaScript, and CSS Proficient in using Microsoft SQL Server and Oracle Sound knowledge of n-Tier architectures, frameworks, and design patterns Familiarity with architecture styles/APIs (REST, Web Services) Strong background in object-oriented development techniques Desired Skills: Prior experience with Telerik, Typescript and other front-end libraries like React, Angular, jQuery SharePoint experience designing and developing web pages and web parts, content Types and publishing of content type on site collections on SharePoint platform Experience with any of the following enterprise patterns/technologies/tools preferred - Zena, DataStage, GIT Experience in data transformation tools - DTS/SSIS Basic networking technologies, configurations, and concepts Knowledge in other basic technical areas is preferred - Network, Operating System, Source Control In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc. Experience in the financial industry and in a Regulatory and Compliance environment preferred Demonstrate strong analytical and excellent communication skills Demonstrate strong interpersonal skills, focus on customer service and the ability to work well independently or in teams Accountability and a learning attitude Conceptual and Analytical Thinking Attention to Detail and Commitment to Quality Continuous Improvement Teamwork and Collaboration Customer Service Orientation Initiative and Focused Execution Flexibility, Time Management and Organizational Skills Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is currently seeking a Sr. Service Delivery Manager, Software for a 3+ month contract to hire position with a Regional Financial Institution located in Columbus, OH, Detroit, MI, Minnetonka, MN, and Dallas, TX. Compensation: $70.00 - $80.00 per hour, W2, based on qualifications Position Overview: The Sr. Service Delivery Manager for the IT CLOCS Team will manage Information Technology, including the design, development, integration, and support of applications and staff within the ServiceNow Team. This role supports the Corporate Communications, Enterprise Risk, and Compliance teams, helping to ensure consistency with company strategy and goals. The candidate will assist in the development of strategy, planning, funding, and delivery of technology products and services and is responsible for end-to-end technology project execution. Key Responsibilities: Mentor and lead junior team members in the ServiceNow space Collaborate with other development teams for integration and deployment Review complex code and modules to ensure they meet requirements, functional, and technical specifications Participate and facilitate stand-ups, backlog grooming, sprint planning, task identification, estimating sessions, and sprint retrospectives Review solution architecture and design documentation Define, plan, and develop services, solutions, and frameworks to provide best-fit solutions along with enterprise architecture for projects in adherence with company standards Provide technical and consultative support on complex technical matters Frequently work with outside vendor representatives and technical teams that interface with internal applications Show drive and interest in learning new systems, applications, technologies, and, most importantly, business domains Show an understanding of industry standards and practices and knowledge of technical industry trends May manage complex or strategic projects Maintain a high level of expertise related to the assigned function and currency in technical enhancements, methodologies and trends Perform other duties as assigned Primary Requirements: Bachelor's degree in a technology-related field, specialized training, or equivalent work experience, or 4+ years of equivalent experience Minimum of 5+ years of People Management in an Enterprise Software environment 10+ years of IT Software Development experience In-depth knowledge of .NET infrastructure 5+ years of coding experience in .NET Framework, .NET core, MVC, and Entity Framework 5+ years managing .NET Framework, .NET core, MVC, and Entity Framework based teams/applications Experience developing web-based applications using HTML, JavaScript, and CSS Proficient in using Microsoft SQL Server and Oracle Sound knowledge of n-Tier architectures, frameworks, and design patterns Familiarity with architecture styles/APIs (REST, Web Services) Strong background in object-oriented development techniques Desired Skills: Prior experience with Telerik, Typescript and other front-end libraries like React, Angular, jQuery SharePoint experience designing and developing web pages and web parts, content Types and publishing of content type on site collections on SharePoint platform Experience with any of the following enterprise patterns/technologies/tools preferred - Zena, DataStage, GIT Experience in data transformation tools - DTS/SSIS Basic networking technologies, configurations, and concepts Knowledge in other basic technical areas is preferred - Network, Operating System, Source Control In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc. Experience in the financial industry and in a Regulatory and Compliance environment preferred Demonstrate strong analytical and excellent communication skills Demonstrate strong interpersonal skills, focus on customer service and the ability to work well independently or in teams Accountability and a learning attitude Conceptual and Analytical Thinking Attention to Detail and Commitment to Quality Continuous Improvement Teamwork and Collaboration Customer Service Orientation Initiative and Focused Execution Flexibility, Time Management and Organizational Skills Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Lennar Homes
Irving, Texas
We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers You to Build Your Future We are seeking a highly skilled and experienced Senior SOC Analyst to join our cybersecurity team. This role is critical in leading advanced incident response efforts, managing escalations from cross functional teams and working closely with our MDR partner to ensure rapid detection, containment, and remediation of security threats. The ideal candidate will have deep technical expertise, strong analytical skills, and a proactive mindset toward incident response and continuous improvement. A career built on defending digital infrastructure. A career focused on proactive threat detection and response. A career that protects critical assets and enables secure business operations. Your Responsibilities on the Team Incident Response & Threat Management Lead investigations of complex, high severity security incidents from detection through containment, remediation, and recovery, coordinating across internal teams and the MDR partner. Act as the primary escalation point for Tier 3 alerts and incidents and perform root cause analysis with actionable remediation plans. Serve as the primary liaison to the MDR provider: validate and triage MDR alerts, ensure alignment on response protocols and escalation procedures, and provide tuning recommendations to improve detection fidelity. Develop and maintain incident response playbooks, runbooks, and workflows. Analyze threat actor tactics, techniques, and procedures (TTPs) and translate findings into improved defenses and detection content. Threat Hunting Conduct proactive, hypothesis-driven threat hunts across endpoint, identity, network, and cloud telemetry, leveraging threat intelligence and the MITRE ATT&CK framework to surface threats that evade automated detection. Operationalize hunt findings into durable detection logic and response procedures. Automation & Process Improvement Identify recurring, manual, or manual heavy SOC processes and design automation to reduce analyst effort and accelerate response. Build, test, and maintain automated playbooks and response workflows in a SOAR platform (e.g., Torq, Microsoft Sentinel Automation Rules and Logic Apps) for enrichment, triage, containment, and case management. Develop, tune, and operationalize detection and correlation rules through automated validation and deployment. Measure the impact of automation against SOC performance metrics (MTTD, MTTR, alert volume, false-positive rate) and iterate based on results. Partner with Detection Engineering and Security Engineering to integrate tooling, close telemetry gaps, and standardize repeatable response. Security Monitoring & Analysis Monitor and analyze logs and alerts across SIEM, EDR, identity, and cloud platforms. Correlate data across multiple sources to identify patterns, anomalies, and emerging threats. Maintain situational awareness of the external threat landscape and internal security posture. Mentorship & Reporting Mentor Tier 1 and Tier 2 analysts, lead knowledge-sharing, and uplevel team investigative tradecraft and tooling proficiency. Document incident timelines, findings, and lessons learned. Track, analyze, and drive improvement of core SOC performance metrics (MTTD, MTTR, detection coverage, false-positive rate), and use them to prioritize tuning and automation efforts. Generate executive-level and technical reports on SOC performance and incidents, and support compliance and audit efforts through accurate record-keeping and evidence handling. Requirements Minimum 5-7 years of experience in a cybersecurity operations role, with at least 3 years in a Tier 2/Tier 3 SOC or escalation capacity. CompTIA Security+ or equivalent. Proven experience leading incident response triage, investigation, and remediation, including working directly with MDR partners. In-depth knowledge of security tools and technologies, including SIEM/SOAR platforms (e.g., Microsoft Sentinel), endpoint detection and response solutions (e.g., Microsoft Defender XDR, Palo Alto Cortex XDR), and ticketing systems (e.g., ServiceNow). Demonstrated ability to author and tune detection content (e.g., KQL in Sentinel/Defender) and operationalize it into production. Experience analyzing cloud security telemetry (e.g., Azure/Entra sign-in logs, AWS CloudTrail). Hands-on experience building or maintaining automated playbooks and response workflows in a SOAR platform. Strong understanding of network security concepts, operating systems, and malware analysis techniques. Familiarity with the MITRE ATT&CK framework and threat intelligence platforms. Excellent analytical, problem-solving, and communication skills, with the ability to work under pressure and manage multiple priorities. Preferred Certifications such as CISSP, GCIA, GCIH, GCFA, CySA+, eJPT/PJPT, CEH, SC-200. Scripting and automation skills (Python, PowerShell) for tooling, enrichment, and analysis. Experience supporting an EDR platform migration (e.g., Cortex XDR to Microsoft Defender XDR). Experience with or strong interest in AI-assisted triage and agentic SOC tooling to augment analyst workflows. Broader cloud security experience across AWS, Azure, and OCI. Experience with Microsoft Sentinel, Proofpoint, and Palo Alto Cortex XDR. Work Environment Mandatory 4-days onsite; 1-days remote. On-call rotation may be required for critical incident response. Collaborative team environment with opportunities for growth and specialization. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers You to Build Your Future We are seeking a highly skilled and experienced Senior SOC Analyst to join our cybersecurity team. This role is critical in leading advanced incident response efforts, managing escalations from cross functional teams and working closely with our MDR partner to ensure rapid detection, containment, and remediation of security threats. The ideal candidate will have deep technical expertise, strong analytical skills, and a proactive mindset toward incident response and continuous improvement. A career built on defending digital infrastructure. A career focused on proactive threat detection and response. A career that protects critical assets and enables secure business operations. Your Responsibilities on the Team Incident Response & Threat Management Lead investigations of complex, high severity security incidents from detection through containment, remediation, and recovery, coordinating across internal teams and the MDR partner. Act as the primary escalation point for Tier 3 alerts and incidents and perform root cause analysis with actionable remediation plans. Serve as the primary liaison to the MDR provider: validate and triage MDR alerts, ensure alignment on response protocols and escalation procedures, and provide tuning recommendations to improve detection fidelity. Develop and maintain incident response playbooks, runbooks, and workflows. Analyze threat actor tactics, techniques, and procedures (TTPs) and translate findings into improved defenses and detection content. Threat Hunting Conduct proactive, hypothesis-driven threat hunts across endpoint, identity, network, and cloud telemetry, leveraging threat intelligence and the MITRE ATT&CK framework to surface threats that evade automated detection. Operationalize hunt findings into durable detection logic and response procedures. Automation & Process Improvement Identify recurring, manual, or manual heavy SOC processes and design automation to reduce analyst effort and accelerate response. Build, test, and maintain automated playbooks and response workflows in a SOAR platform (e.g., Torq, Microsoft Sentinel Automation Rules and Logic Apps) for enrichment, triage, containment, and case management. Develop, tune, and operationalize detection and correlation rules through automated validation and deployment. Measure the impact of automation against SOC performance metrics (MTTD, MTTR, alert volume, false-positive rate) and iterate based on results. Partner with Detection Engineering and Security Engineering to integrate tooling, close telemetry gaps, and standardize repeatable response. Security Monitoring & Analysis Monitor and analyze logs and alerts across SIEM, EDR, identity, and cloud platforms. Correlate data across multiple sources to identify patterns, anomalies, and emerging threats. Maintain situational awareness of the external threat landscape and internal security posture. Mentorship & Reporting Mentor Tier 1 and Tier 2 analysts, lead knowledge-sharing, and uplevel team investigative tradecraft and tooling proficiency. Document incident timelines, findings, and lessons learned. Track, analyze, and drive improvement of core SOC performance metrics (MTTD, MTTR, detection coverage, false-positive rate), and use them to prioritize tuning and automation efforts. Generate executive-level and technical reports on SOC performance and incidents, and support compliance and audit efforts through accurate record-keeping and evidence handling. Requirements Minimum 5-7 years of experience in a cybersecurity operations role, with at least 3 years in a Tier 2/Tier 3 SOC or escalation capacity. CompTIA Security+ or equivalent. Proven experience leading incident response triage, investigation, and remediation, including working directly with MDR partners. In-depth knowledge of security tools and technologies, including SIEM/SOAR platforms (e.g., Microsoft Sentinel), endpoint detection and response solutions (e.g., Microsoft Defender XDR, Palo Alto Cortex XDR), and ticketing systems (e.g., ServiceNow). Demonstrated ability to author and tune detection content (e.g., KQL in Sentinel/Defender) and operationalize it into production. Experience analyzing cloud security telemetry (e.g., Azure/Entra sign-in logs, AWS CloudTrail). Hands-on experience building or maintaining automated playbooks and response workflows in a SOAR platform. Strong understanding of network security concepts, operating systems, and malware analysis techniques. Familiarity with the MITRE ATT&CK framework and threat intelligence platforms. Excellent analytical, problem-solving, and communication skills, with the ability to work under pressure and manage multiple priorities. Preferred Certifications such as CISSP, GCIA, GCIH, GCFA, CySA+, eJPT/PJPT, CEH, SC-200. Scripting and automation skills (Python, PowerShell) for tooling, enrichment, and analysis. Experience supporting an EDR platform migration (e.g., Cortex XDR to Microsoft Defender XDR). Experience with or strong interest in AI-assisted triage and agentic SOC tooling to augment analyst workflows. Broader cloud security experience across AWS, Azure, and OCI. Experience with Microsoft Sentinel, Proofpoint, and Palo Alto Cortex XDR. Work Environment Mandatory 4-days onsite; 1-days remote. On-call rotation may be required for critical incident response. Collaborative team environment with opportunities for growth and specialization. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Capgemini Government Solutions LLC
Mc Lean, Virginia
Capgemini Government Solutions (CGS) LLC is looking for a Sr. ServiceNow Business Analyst to join our team to support our government clients. The successful candidate will have the opportunity to apply and grow their skills with a motivated and entrepreneurial team, engage with a wide range of collaborators, and build CGS' capabilities serving our clients. Job Responsibilities: As a Sr. ServiceNow Business Analyst, you will: Analyze and critique as is business processes and create to-be business processes that include the platform application to improve efficiencies. Review user's requests for new or modified computer programs to resolve feasibility, cost and time required, compatibility with current system, and computer capabilities, analyze and outline steps required to develop programs, using structured analysis and design, plan, develop, test, and document computer programs, applying knowledge of applicable computer system/platform application. Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements. Use available computer systems to support management's quest for performance improvement to resolve most useful business solution. Implement a comprehensive management plan for each project and hold regular collaborator meetings to keep all interested parties updated in project progress. Resolve and document user requirements for business processes and abide by those requirements for future projects; review and analyze information, forecasts, methods, schedules, systems, processes and procedures. Provides expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis. Responsible for transitioning existing organizations to accomplish goals or project objectives through improved use of automated processes. Support activity and data modeling, development of upgraded business methods, identification of standard processes, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Serve as the key coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of standard processes including automation, RPA and/or AI. Provide daily supervision and direction to other contractors on the team. Participate in agile development projects, document user stories, lead scrum meetings and other agile ceremonies. Required Qualifications: U.S. Citizenship is required. Ability to obtain a Government Security Clearance. Associate degree or Equivalent experience. 6+ years of experience as a technical business or data analyst with ServiceNow or similar platform Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members Excellent problem-solving and collaborative skills Strong leadership and team building skills Working knowledge and experience with Agile development practices and ceremonies Preferred Qualifications: Certified Scrum Master ServiceNow experience and relevant certifications ServiceNow Certified System Administrator certified Experience with CMDB, SACM and/or Service Catalogue analysis Understanding of ITIL best practices ITIL Foundations training or certification Experience with JIRA or other related agile development application About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. Get The Future You Want Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $100k- $120k. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Capgemini Government Solutions (CGS) LLC is looking for a Sr. ServiceNow Business Analyst to join our team to support our government clients. The successful candidate will have the opportunity to apply and grow their skills with a motivated and entrepreneurial team, engage with a wide range of collaborators, and build CGS' capabilities serving our clients. Job Responsibilities: As a Sr. ServiceNow Business Analyst, you will: Analyze and critique as is business processes and create to-be business processes that include the platform application to improve efficiencies. Review user's requests for new or modified computer programs to resolve feasibility, cost and time required, compatibility with current system, and computer capabilities, analyze and outline steps required to develop programs, using structured analysis and design, plan, develop, test, and document computer programs, applying knowledge of applicable computer system/platform application. Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements. Use available computer systems to support management's quest for performance improvement to resolve most useful business solution. Implement a comprehensive management plan for each project and hold regular collaborator meetings to keep all interested parties updated in project progress. Resolve and document user requirements for business processes and abide by those requirements for future projects; review and analyze information, forecasts, methods, schedules, systems, processes and procedures. Provides expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis. Responsible for transitioning existing organizations to accomplish goals or project objectives through improved use of automated processes. Support activity and data modeling, development of upgraded business methods, identification of standard processes, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Serve as the key coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of standard processes including automation, RPA and/or AI. Provide daily supervision and direction to other contractors on the team. Participate in agile development projects, document user stories, lead scrum meetings and other agile ceremonies. Required Qualifications: U.S. Citizenship is required. Ability to obtain a Government Security Clearance. Associate degree or Equivalent experience. 6+ years of experience as a technical business or data analyst with ServiceNow or similar platform Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members Excellent problem-solving and collaborative skills Strong leadership and team building skills Working knowledge and experience with Agile development practices and ceremonies Preferred Qualifications: Certified Scrum Master ServiceNow experience and relevant certifications ServiceNow Certified System Administrator certified Experience with CMDB, SACM and/or Service Catalogue analysis Understanding of ITIL best practices ITIL Foundations training or certification Experience with JIRA or other related agile development application About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. Get The Future You Want Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $100k- $120k. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.