Job Description Job Description Viterbo University invites applications for an Institutional Research Analyst to serve as a member of the Institutional Research department. This position plays a central role in supporting the university's mission through data analysis, reporting, assessment, and institutional effectiveness efforts. The Institutional Research Analyst will collaborate closely with university leadership to provide timely, accurate, and meaningful data that influences planning, decision-making, accreditation, enrollment management, and improvement initiatives. The Institutional Research Analyst is responsible for analyzing and interpreting institutional data, developing reports and dashboards, supporting survey and assessment processes, and communicating research findings to a wide variety of audiences. This position also provides administrative support for institutional research tools and software, including Qualtrics and Watermark, while contributing to strategic planning, program review, grant reporting, and quality improvement initiatives. This is a full-time, permanent 12-month exempt position located on-site at Viterbo University in La Crosse, Wisconsin, with workplace flexibility options available after 90 days of employment. Key Responsibilities Gather, analyze, and communicate data to support institutional planning, decision-making, reporting, and key university priorities such as student success, academic excellence, accreditation, and grants. Maintain and develop data dashboards for institutional evaluation, planning, decision making, and continuous improvement. Support accurate and timely submission of external reports and surveys. Communicate data and research findings in a variety of formats to key constituents. Ensure data integrity and compliance with privacy standards. Serve on the Dashboard Team and the Data Governance Committee. Other responsibilities assigned by the Director of Institutional Research. Preferred Qualifications: Bachelor's degree in statistics, mathematics, educational research, social sciences, computer science or a related analytical discipline required; master's degree preferred. Minimum of two years' professional experience in a data analytics or research; prior higher education experience preferred. Proficiency in Microsoft Office Suite, especially Excel, is required. Experience with statistical software such as SPSS, R, Python, or Jamovi is required. Experience with data visualization, ERP, and/or survey tools such as Ellucian Colleague, SQL, Qualtrics, Tableau is preferred. Strong abilities in quantitative and qualitative data analysis, research methodologies, and problem-solving. Ability to organize research results and conclusions in variety of formats to key stakeholders. Excellent collaboration, communication, and project management skills. High degree of integrity, reliability, and confidentiality. Reports To: Director of Institutional Research To Apply: Please complete the online employment application form and upload a letter of interest highlighting your experiences to support your candidacy., CV/resume, and three professional references. About the University: Viterbo University is a private Catholic, Franciscan institution founded by the Franciscan Sisters of Perpetual Adoration. Viterbo is dedicated to preparing students for faithful service and ethical leadership. Viterbo offers a student-centered liberal arts education with a wide range of undergraduate, graduate, and professional programs. Located in La Crosse, Wisconsin, the university is nestled along the scenic Mississippi River and surrounded by the stunning bluffs of the Driftless Region. The local area combines natural beauty with a vibrant, welcoming community, offering opportunities for outdoor recreation, arts and culture. Together, Viterbo and La Crosse provide an exceptional place to live, work, and make a difference. The university does not unlawfully discriminate on the basis of sex or engage in sex discrimination in any education program or activity that the university operates. Title IX's mandate not to discriminate on the basis of sex extends to students, employees, applicants for employment, and other persons in all aspects of the university's programs, activities, and operations. Inquiries regarding how Title IX applies to the university may be referred to the university Title IX coordinator, to the U.S. Department of Education Office of Civil Rights, or to both. Contact information for the Title IX coordinator is available at Job Posted by ApplicantPro
08/05/2026
Full time
Job Description Job Description Viterbo University invites applications for an Institutional Research Analyst to serve as a member of the Institutional Research department. This position plays a central role in supporting the university's mission through data analysis, reporting, assessment, and institutional effectiveness efforts. The Institutional Research Analyst will collaborate closely with university leadership to provide timely, accurate, and meaningful data that influences planning, decision-making, accreditation, enrollment management, and improvement initiatives. The Institutional Research Analyst is responsible for analyzing and interpreting institutional data, developing reports and dashboards, supporting survey and assessment processes, and communicating research findings to a wide variety of audiences. This position also provides administrative support for institutional research tools and software, including Qualtrics and Watermark, while contributing to strategic planning, program review, grant reporting, and quality improvement initiatives. This is a full-time, permanent 12-month exempt position located on-site at Viterbo University in La Crosse, Wisconsin, with workplace flexibility options available after 90 days of employment. Key Responsibilities Gather, analyze, and communicate data to support institutional planning, decision-making, reporting, and key university priorities such as student success, academic excellence, accreditation, and grants. Maintain and develop data dashboards for institutional evaluation, planning, decision making, and continuous improvement. Support accurate and timely submission of external reports and surveys. Communicate data and research findings in a variety of formats to key constituents. Ensure data integrity and compliance with privacy standards. Serve on the Dashboard Team and the Data Governance Committee. Other responsibilities assigned by the Director of Institutional Research. Preferred Qualifications: Bachelor's degree in statistics, mathematics, educational research, social sciences, computer science or a related analytical discipline required; master's degree preferred. Minimum of two years' professional experience in a data analytics or research; prior higher education experience preferred. Proficiency in Microsoft Office Suite, especially Excel, is required. Experience with statistical software such as SPSS, R, Python, or Jamovi is required. Experience with data visualization, ERP, and/or survey tools such as Ellucian Colleague, SQL, Qualtrics, Tableau is preferred. Strong abilities in quantitative and qualitative data analysis, research methodologies, and problem-solving. Ability to organize research results and conclusions in variety of formats to key stakeholders. Excellent collaboration, communication, and project management skills. High degree of integrity, reliability, and confidentiality. Reports To: Director of Institutional Research To Apply: Please complete the online employment application form and upload a letter of interest highlighting your experiences to support your candidacy., CV/resume, and three professional references. About the University: Viterbo University is a private Catholic, Franciscan institution founded by the Franciscan Sisters of Perpetual Adoration. Viterbo is dedicated to preparing students for faithful service and ethical leadership. Viterbo offers a student-centered liberal arts education with a wide range of undergraduate, graduate, and professional programs. Located in La Crosse, Wisconsin, the university is nestled along the scenic Mississippi River and surrounded by the stunning bluffs of the Driftless Region. The local area combines natural beauty with a vibrant, welcoming community, offering opportunities for outdoor recreation, arts and culture. Together, Viterbo and La Crosse provide an exceptional place to live, work, and make a difference. The university does not unlawfully discriminate on the basis of sex or engage in sex discrimination in any education program or activity that the university operates. Title IX's mandate not to discriminate on the basis of sex extends to students, employees, applicants for employment, and other persons in all aspects of the university's programs, activities, and operations. Inquiries regarding how Title IX applies to the university may be referred to the university Title IX coordinator, to the U.S. Department of Education Office of Civil Rights, or to both. Contact information for the Title IX coordinator is available at Job Posted by ApplicantPro
Stefanini Group is hiring! Stefanini is looking for a Program Coordinator, Dearborn, MI For quick apply, please reach out to Parul Singh at / We are looking for a Program Coordinator supports the planning and execution of leadership events and governance forums within the Enterprise Technology (ET) organization, partnering with primary projects leads to coordinate cross-functional activities, manage documentation, and help keep team initiatives on track. Key Responsibilities Logistical Assistance: Support the execution of large-scale events, including Town Halls and All Hands meetings. This includes assisting with venue logistics, audio-visual coordination, and attendee invitation lists. On-Site Support: Serve as a point of contact during live events to assist with room setup and on-site logistics, ensuring a seamless experience for leaders and participants. Administrative Partnership: Coordinate with other departments to align schedules and ensure consistent event planning across the enterprise. Agenda Development: Assist in the creation and management of meeting agendas for recurring governance forums and leadership sessions. Process Support: Support timeline and milestone tracking across project workstreams, flagging schedule risks as needed. Partner with the broader team to keep deliverables within the agreed scope and timeline. Gap Coverage: Provide flexible administrative support during peak event cycles or when organizational needs require it. Collaborative Spirit: Strong ability to work as part of a team, support primary leads, and partner effectively with administrative colleagues. Operational Discipline: High level of accuracy in managing agendas, tracking action items, and maintaining documentation. Proactive Coordination: Ability to identify upcoming logistical needs and timeline risks and coordinate mitigation actions before issues arise. Professionalism: Maintain a steady, professional presence when interacting with senior leaders and their support teams. Skills Required Event planning, Communications, Employee engagement, Microsoft Office, Administration Experience Required 2+ years of experience in IT Previous experience in program/project coordination, cross-functional stakeholder support, or event logistics within a large-scale corporate environment. Experience coordinating across multiple business functions or departments to support shared goals and timelines. Technical Proficiency: Strong skills in the Microsoft 365 suite, including Outlook, Teams, SharePoint, PowerPoint, Excel, and Copilot; familiarity with task/milestone tracking tools such as Planner and SharePoint to support program coordination. Communication: Clear and effective written and verbal communication skills, with a focus on professional coordination. Organization: Exceptional attention to detail and the ability to track multiple moving parts, deliverables, and timelines across concurrent initiatives. Experience Preferred Experience with Copilot and/or Open Code AI tools. Education Required Bachelor's degree Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We will also speak with you about the process, including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.
08/05/2026
Full time
Stefanini Group is hiring! Stefanini is looking for a Program Coordinator, Dearborn, MI For quick apply, please reach out to Parul Singh at / We are looking for a Program Coordinator supports the planning and execution of leadership events and governance forums within the Enterprise Technology (ET) organization, partnering with primary projects leads to coordinate cross-functional activities, manage documentation, and help keep team initiatives on track. Key Responsibilities Logistical Assistance: Support the execution of large-scale events, including Town Halls and All Hands meetings. This includes assisting with venue logistics, audio-visual coordination, and attendee invitation lists. On-Site Support: Serve as a point of contact during live events to assist with room setup and on-site logistics, ensuring a seamless experience for leaders and participants. Administrative Partnership: Coordinate with other departments to align schedules and ensure consistent event planning across the enterprise. Agenda Development: Assist in the creation and management of meeting agendas for recurring governance forums and leadership sessions. Process Support: Support timeline and milestone tracking across project workstreams, flagging schedule risks as needed. Partner with the broader team to keep deliverables within the agreed scope and timeline. Gap Coverage: Provide flexible administrative support during peak event cycles or when organizational needs require it. Collaborative Spirit: Strong ability to work as part of a team, support primary leads, and partner effectively with administrative colleagues. Operational Discipline: High level of accuracy in managing agendas, tracking action items, and maintaining documentation. Proactive Coordination: Ability to identify upcoming logistical needs and timeline risks and coordinate mitigation actions before issues arise. Professionalism: Maintain a steady, professional presence when interacting with senior leaders and their support teams. Skills Required Event planning, Communications, Employee engagement, Microsoft Office, Administration Experience Required 2+ years of experience in IT Previous experience in program/project coordination, cross-functional stakeholder support, or event logistics within a large-scale corporate environment. Experience coordinating across multiple business functions or departments to support shared goals and timelines. Technical Proficiency: Strong skills in the Microsoft 365 suite, including Outlook, Teams, SharePoint, PowerPoint, Excel, and Copilot; familiarity with task/milestone tracking tools such as Planner and SharePoint to support program coordination. Communication: Clear and effective written and verbal communication skills, with a focus on professional coordination. Organization: Exceptional attention to detail and the ability to track multiple moving parts, deliverables, and timelines across concurrent initiatives. Experience Preferred Experience with Copilot and/or Open Code AI tools. Education Required Bachelor's degree Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We will also speak with you about the process, including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.
Job Title: Enterprise Change Management (ECM) Analyst / Change Coordinator Location: Pennington, NJ; Jersey City, NJ; Addison, TX (onsite 3 days/week, local candidates only) Duration: Contract - 12 months Pay Range: $78.37/hr (W2) Job ID: 407260 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced Agile Scrum Master with strong background in Enterprise Change Management (ECM), ITSM/Remedy, Release Management tools, and ServiceNow to support compliant technology releases and change governance. The ideal candidate will demonstrate the ability to review and approve change evidence, drive remediation to compliance, and coordinate across development and PMO teams to achieve audit-ready outcomes. Responsibilities: Create and maintain automated reports from BMC Remedy eSmart to identify in-scope changes affecting organizational metrics and service providers. Review change evidence in BMC Remedy, Release Manager (JIRA), and PPRT. Coordinate with development teams and PMO to ensure complete evidence for review. Track compliance scores and drive remediation to closure. Re-review changes after remediation and ensure Overall Test Approval is complete prior to release. Approve changes in BMC Remedy in alignment with ECM standards and guidelines. Ensure proper evidence is loaded in GCP AR system of record used by GT Change Reviewers. For incidents during release, ensure incident documentation and resolution details are captured. Provide education on changes to standards, train new team members, and lead lessons learned reviews on failures. Serve as frontline contact for change-related questions, tool guidance, and issue resolution. Required Skills & Qualifications: Proficiency with ITSM tools, including BMC Remedy/eSmart, and Release Manager tools such as JIRA. Working knowledge of ServiceNow and familiarity with PPRT and GCP AR systems of record. Hands-on experience reviewing and approving ECM change evidence pre- and post-release under OCC-monitored standards. Ability to create CRQs and Release Containers and manage compliance tracking and remediation. Strong coordination, documentation, and stakeholder communication skills across development and PMO teams. Preferred Skills: Demonstrated knowledge of Bank of America Change Management processes and guidelines. Prior experience creating CRQs and Release Containers in enterprise environments. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects Additional Details Start: ASAP Interview Process: One or two rounds via Microsoft Teams Glider: ID verification Candidates must list current and intended location on resume and submit at the correct rate for the location Maximum submissions per supplier: 3 Hours per day: 8 Labor Type: Technical About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: Enterprise Change Management (ECM) Analyst / Change Coordinator Location: Pennington, NJ; Jersey City, NJ; Addison, TX (onsite 3 days/week, local candidates only) Duration: Contract - 12 months Pay Range: $78.37/hr (W2) Job ID: 407260 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced Agile Scrum Master with strong background in Enterprise Change Management (ECM), ITSM/Remedy, Release Management tools, and ServiceNow to support compliant technology releases and change governance. The ideal candidate will demonstrate the ability to review and approve change evidence, drive remediation to compliance, and coordinate across development and PMO teams to achieve audit-ready outcomes. Responsibilities: Create and maintain automated reports from BMC Remedy eSmart to identify in-scope changes affecting organizational metrics and service providers. Review change evidence in BMC Remedy, Release Manager (JIRA), and PPRT. Coordinate with development teams and PMO to ensure complete evidence for review. Track compliance scores and drive remediation to closure. Re-review changes after remediation and ensure Overall Test Approval is complete prior to release. Approve changes in BMC Remedy in alignment with ECM standards and guidelines. Ensure proper evidence is loaded in GCP AR system of record used by GT Change Reviewers. For incidents during release, ensure incident documentation and resolution details are captured. Provide education on changes to standards, train new team members, and lead lessons learned reviews on failures. Serve as frontline contact for change-related questions, tool guidance, and issue resolution. Required Skills & Qualifications: Proficiency with ITSM tools, including BMC Remedy/eSmart, and Release Manager tools such as JIRA. Working knowledge of ServiceNow and familiarity with PPRT and GCP AR systems of record. Hands-on experience reviewing and approving ECM change evidence pre- and post-release under OCC-monitored standards. Ability to create CRQs and Release Containers and manage compliance tracking and remediation. Strong coordination, documentation, and stakeholder communication skills across development and PMO teams. Preferred Skills: Demonstrated knowledge of Bank of America Change Management processes and guidelines. Prior experience creating CRQs and Release Containers in enterprise environments. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects Additional Details Start: ASAP Interview Process: One or two rounds via Microsoft Teams Glider: ID verification Candidates must list current and intended location on resume and submit at the correct rate for the location Maximum submissions per supplier: 3 Hours per day: 8 Labor Type: Technical About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
The Information Governance Coordinator coordinates various Firm resources to effectively coordinate and perform information governance functions, including file intake, transfers, data access, records retention, and disposition. Client Details This position is with a law firm recognized for its comprehensive expertise and commitment to innovation. Operating as a large organization, the company provides a collaborative environment focused on delivering excellence in its field. Description Coordinates and performs all aspects of information governance processes, including file intake, management, disposition, destruction, and/or transfer, with minimal supervision. Coordinates outgoing client file transfer requests; involving IT, Records Management, Office of the General Counsel, and others as needed. Reviews outgoing client files complying with the engagement agreement, outside counsel guidelines, and Firm policy. Assists with incoming client file transfers, including downloading from file sharing sites & populating the document management system, coordinating email transfers, loading emails to mailboxes and tracking the status of the transfer. Coordinates with information governance departments at other firms to ensure timely receipt of client and attorney data in compatible formats. Imports and exports emails to and from PST files using Microsoft Outlook. Reviews personal emails of departing attorneys in preparation for export in accordance with Firm policies. Utilizes Relativity or other document review platforms to review and prepare files for transfer to departing attorneys, other firms, and clients. Utilizes Excel to track file transfers to ensure completeness and provides regular reports to management on the status. Assists, guides, and participates in the organization and filing of client emails for retiring partners, departing attorneys and professional staff. Leads and participates in global information governance projects such as office moves and cleanups. Coordinates with the Records Management team to ensure file management compliance with firm policy, client guidelines and best practices. Communicates department and Firm best practices to partners, attorneys, and professional staff. Assists staff and attorneys in proper use of Firm applications and provides ad hoc training, when appropriate. Assists in implementing and administering retention and quality control programs. Assists management in determining need for change, and in developing and implementing the same. Understands Ethical Wall and Legal Hold processes and their impact on access to, transferring of and disposition of paper and electronic files and, when necessary, communicates with partners, attorneys, and professional staff. Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others. Communicates regularly with firm personnel, client and third parties regarding file intakes, management and disposition. Maintains a complete understanding of the Firm's file management systems, information governance processes and best practices. Complies with and understands Firm operation, policies and procedures. Performs other related duties as assigned. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Profile A successful Information Governance Coordinator should have: Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems. Knowledge of database systems (e.g. Relativity) and Boolean searching methodologies. Knowledge of text, pst, msg and zip file types. Ability to use Windows commands to move, copy and zip files for share site posting or saving electronic files. Strong leadership skills and the ability to delegate work effectively. Effective interpersonal and communication skills, both verbal and written, to effectively interface with lawyers, management, support staff and outside contacts (including clients and other firms). Close attention to detail and customer service. Ability to work well in a demanding and fast-paced environment. Ability to handle multiple projects and prioritize work based on shifting priorities to meet multiple deadlines. Ability to undertake long-term projects, recognize alternate or more efficient methods for completion and implement solutions. Ability to handle sensitive matters and maintain confidentiality. Ability to work well independently as well as effectively within a team. Job Offer Competitive salary ranging from $90,000 to $115,000 USD annually. Opportunity to work within a respected professional services organization in New York. Collaborative and supportive work environment. Chances for professional growth and development. If you are excited about advancing your career as an Information Governance Coordinator in the professional services industry, we encourage you to apply today! MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
08/05/2026
Full time
The Information Governance Coordinator coordinates various Firm resources to effectively coordinate and perform information governance functions, including file intake, transfers, data access, records retention, and disposition. Client Details This position is with a law firm recognized for its comprehensive expertise and commitment to innovation. Operating as a large organization, the company provides a collaborative environment focused on delivering excellence in its field. Description Coordinates and performs all aspects of information governance processes, including file intake, management, disposition, destruction, and/or transfer, with minimal supervision. Coordinates outgoing client file transfer requests; involving IT, Records Management, Office of the General Counsel, and others as needed. Reviews outgoing client files complying with the engagement agreement, outside counsel guidelines, and Firm policy. Assists with incoming client file transfers, including downloading from file sharing sites & populating the document management system, coordinating email transfers, loading emails to mailboxes and tracking the status of the transfer. Coordinates with information governance departments at other firms to ensure timely receipt of client and attorney data in compatible formats. Imports and exports emails to and from PST files using Microsoft Outlook. Reviews personal emails of departing attorneys in preparation for export in accordance with Firm policies. Utilizes Relativity or other document review platforms to review and prepare files for transfer to departing attorneys, other firms, and clients. Utilizes Excel to track file transfers to ensure completeness and provides regular reports to management on the status. Assists, guides, and participates in the organization and filing of client emails for retiring partners, departing attorneys and professional staff. Leads and participates in global information governance projects such as office moves and cleanups. Coordinates with the Records Management team to ensure file management compliance with firm policy, client guidelines and best practices. Communicates department and Firm best practices to partners, attorneys, and professional staff. Assists staff and attorneys in proper use of Firm applications and provides ad hoc training, when appropriate. Assists in implementing and administering retention and quality control programs. Assists management in determining need for change, and in developing and implementing the same. Understands Ethical Wall and Legal Hold processes and their impact on access to, transferring of and disposition of paper and electronic files and, when necessary, communicates with partners, attorneys, and professional staff. Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others. Communicates regularly with firm personnel, client and third parties regarding file intakes, management and disposition. Maintains a complete understanding of the Firm's file management systems, information governance processes and best practices. Complies with and understands Firm operation, policies and procedures. Performs other related duties as assigned. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Profile A successful Information Governance Coordinator should have: Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems. Knowledge of database systems (e.g. Relativity) and Boolean searching methodologies. Knowledge of text, pst, msg and zip file types. Ability to use Windows commands to move, copy and zip files for share site posting or saving electronic files. Strong leadership skills and the ability to delegate work effectively. Effective interpersonal and communication skills, both verbal and written, to effectively interface with lawyers, management, support staff and outside contacts (including clients and other firms). Close attention to detail and customer service. Ability to work well in a demanding and fast-paced environment. Ability to handle multiple projects and prioritize work based on shifting priorities to meet multiple deadlines. Ability to undertake long-term projects, recognize alternate or more efficient methods for completion and implement solutions. Ability to handle sensitive matters and maintain confidentiality. Ability to work well independently as well as effectively within a team. Job Offer Competitive salary ranging from $90,000 to $115,000 USD annually. Opportunity to work within a respected professional services organization in New York. Collaborative and supportive work environment. Chances for professional growth and development. If you are excited about advancing your career as an Information Governance Coordinator in the professional services industry, we encourage you to apply today! MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
Job Role:ITSM Process Lead (CM/IM/PM/RM) Location : Raritan, NJ (Onsite) Visa Status: USC/GC Only Job Description : ITSM Process Lead - Change, Incident, Problem & Release Management The Process Lead is responsible for end to end governance, execution, and continuous improvement of core ITSM processes for the DePuy program. This role ensures operational stability, regulatory compliance, and alignment with Johnson & Johnson ITSM standards during transition and steady state operations. Key Responsibilities Incident Management (IM) Own and govern Incident & Major Incident Management (MIM) processes. Lead P1/P2 incident bridges, ensure timely resolution and communication. Track MTTR, SLA adherence, escalation handling, and service restoration. Drive post incident reviews and improvements. Problem Management (PM) Identify recurring incidents and initiate Problem Records. Lead Root Cause Analysis (RCA) and corrective/preventive actions. Track problem backlog and ensure permanent fixes are implemented. Change Management (CM) Govern Change Advisory Board (CAB) operations. Review, approve, schedule, and assess risk for changes. Ensure compliance to J&J change policies and audit requirements. Track change success rate and minimize change related incidents. Release Management (RM) Coordinate release planning across applications, infrastructure, and tools. Ensure proper impact assessment, scheduling, and rollback readiness. Align releases with freeze windows and business priorities. Process Governance & Reporting Own ITSM SOPs, workflows, RACI, and knowledge articles. Prepare weekly/monthly dashboards (Incidents, Problems, Changes, SLA, CSAT). Ensure alignment with ServiceNow configuration and reporting. Support internal/external audits and compliance reviews. Stakeholder & Transition Responsibilities Act as single point of contact for ITSM process matters. Work with customer stakeholders, service towers, vendors, and tool teams. Support transition, KT, and stabilization activities for DePuy. Coach and mentor L2/L3 process managers and coordinators. Required Skills & Experience Strong hands on experience in ITIL / ITSM Process Management. Deep expertise in Incident, Problem, Change & Release Management. Experience working in regulated / healthcare environments preferred. Hands on experience with ServiceNow ITSM. Strong communication, governance, and stakeholder management skills. Certifications (Preferred) ITIL v3 / v4 ServiceNow ITSM certifications Thanks & Regards Ritik Sahu Raas Infotek
08/05/2026
Full time
Job Role:ITSM Process Lead (CM/IM/PM/RM) Location : Raritan, NJ (Onsite) Visa Status: USC/GC Only Job Description : ITSM Process Lead - Change, Incident, Problem & Release Management The Process Lead is responsible for end to end governance, execution, and continuous improvement of core ITSM processes for the DePuy program. This role ensures operational stability, regulatory compliance, and alignment with Johnson & Johnson ITSM standards during transition and steady state operations. Key Responsibilities Incident Management (IM) Own and govern Incident & Major Incident Management (MIM) processes. Lead P1/P2 incident bridges, ensure timely resolution and communication. Track MTTR, SLA adherence, escalation handling, and service restoration. Drive post incident reviews and improvements. Problem Management (PM) Identify recurring incidents and initiate Problem Records. Lead Root Cause Analysis (RCA) and corrective/preventive actions. Track problem backlog and ensure permanent fixes are implemented. Change Management (CM) Govern Change Advisory Board (CAB) operations. Review, approve, schedule, and assess risk for changes. Ensure compliance to J&J change policies and audit requirements. Track change success rate and minimize change related incidents. Release Management (RM) Coordinate release planning across applications, infrastructure, and tools. Ensure proper impact assessment, scheduling, and rollback readiness. Align releases with freeze windows and business priorities. Process Governance & Reporting Own ITSM SOPs, workflows, RACI, and knowledge articles. Prepare weekly/monthly dashboards (Incidents, Problems, Changes, SLA, CSAT). Ensure alignment with ServiceNow configuration and reporting. Support internal/external audits and compliance reviews. Stakeholder & Transition Responsibilities Act as single point of contact for ITSM process matters. Work with customer stakeholders, service towers, vendors, and tool teams. Support transition, KT, and stabilization activities for DePuy. Coach and mentor L2/L3 process managers and coordinators. Required Skills & Experience Strong hands on experience in ITIL / ITSM Process Management. Deep expertise in Incident, Problem, Change & Release Management. Experience working in regulated / healthcare environments preferred. Hands on experience with ServiceNow ITSM. Strong communication, governance, and stakeholder management skills. Certifications (Preferred) ITIL v3 / v4 ServiceNow ITSM certifications Thanks & Regards Ritik Sahu Raas Infotek
Job Title: Senior IT Project Manager Overview / Summary We are seeking an experienced Project Manager to provide oversight, leadership, accountability, and project management for large, high-visibility strategic projects and programs. This role manages complex initiatives involving multiple stakeholders, vendor participation, executive-level communication, and long-term project planning while ensuring alignment with the State of Michigan's SUITE Project Management Methodology. Key Responsibilities Manage executive-level engagement with stakeholders and vendors, dedicating approximately 15-20% of time to high-level project oversight, stakeholder alignment, and leading monthly sponsor meetings with project health updates. Establish and monitor project controls to ensure timely awareness of changes affecting project cost, quality, or schedule. Provide project planning, staffing, and reporting throughout the full project lifecycle, from initiation through closeout, in accordance with the State of Michigan's SUITE Project Management Methodology and the Agency's project prioritization process. Direct and coordinate the day-to-day activities, tasks, and deliverables of the project team in accordance with the project plan. Perform miscellaneous functions as needed to support the overall operation and objectives of the Department of Technology, Management & Budget (DTMB). Required Qualifications 5+ years of experience working effectively in team environments within matrix organizations. 5+ years of experience resolving complex, high-priority conflicts and competing requirements. 5+ years of experience with data infrastructure concepts and data governance fundamentals. 5+ years of experience applying Project Management principles, methodologies, and best practices. 5+ years of experience with system development methodologies for building new systems and enhancing existing information systems. 5+ years of experience working with data communications and information systems hardware and software concepts and operating principles. 5+ years of experience communicating stakeholder needs clearly and effectively. 5+ years of experience analyzing data, identifying problems, and developing actionable solutions. 5+ years of experience conducting training sessions and facilitating informational workshops. 5+ years of experience communicating across teams, building consensus, facilitating working sessions, and negotiating outcomes. 5+ years of experience managing stakeholder relationships, maintaining positive interactions, and resolving issues. Preferred Qualifications Previous experience working in a government or public sector environment. Experience in multiple relevant roles such as Project Manager, Program Manager, Project Coordinator, or similar leadership/support roles. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
08/05/2026
Full time
Job Title: Senior IT Project Manager Overview / Summary We are seeking an experienced Project Manager to provide oversight, leadership, accountability, and project management for large, high-visibility strategic projects and programs. This role manages complex initiatives involving multiple stakeholders, vendor participation, executive-level communication, and long-term project planning while ensuring alignment with the State of Michigan's SUITE Project Management Methodology. Key Responsibilities Manage executive-level engagement with stakeholders and vendors, dedicating approximately 15-20% of time to high-level project oversight, stakeholder alignment, and leading monthly sponsor meetings with project health updates. Establish and monitor project controls to ensure timely awareness of changes affecting project cost, quality, or schedule. Provide project planning, staffing, and reporting throughout the full project lifecycle, from initiation through closeout, in accordance with the State of Michigan's SUITE Project Management Methodology and the Agency's project prioritization process. Direct and coordinate the day-to-day activities, tasks, and deliverables of the project team in accordance with the project plan. Perform miscellaneous functions as needed to support the overall operation and objectives of the Department of Technology, Management & Budget (DTMB). Required Qualifications 5+ years of experience working effectively in team environments within matrix organizations. 5+ years of experience resolving complex, high-priority conflicts and competing requirements. 5+ years of experience with data infrastructure concepts and data governance fundamentals. 5+ years of experience applying Project Management principles, methodologies, and best practices. 5+ years of experience with system development methodologies for building new systems and enhancing existing information systems. 5+ years of experience working with data communications and information systems hardware and software concepts and operating principles. 5+ years of experience communicating stakeholder needs clearly and effectively. 5+ years of experience analyzing data, identifying problems, and developing actionable solutions. 5+ years of experience conducting training sessions and facilitating informational workshops. 5+ years of experience communicating across teams, building consensus, facilitating working sessions, and negotiating outcomes. 5+ years of experience managing stakeholder relationships, maintaining positive interactions, and resolving issues. Preferred Qualifications Previous experience working in a government or public sector environment. Experience in multiple relevant roles such as Project Manager, Program Manager, Project Coordinator, or similar leadership/support roles. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Job Title: IT Project Manager III (Enterprise Voice Change & Deployment) Location: Charlotte, NC / Richmond, VA / Jacksonville, FL - Onsite Required Duration: Contract - 3 months with possibility of extension Pay Range: $62.09/hr (W2) Job ID: 407147 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an IT Project Manager III to drive enterprise voice change and deployment efforts for the HELM program focused on vulnerability remediation. The ideal candidate will have strong experience in technology delivery, change management, and telecom/voice technologies and a proven ability to coordinate cross-functional resources, manage schedules and milestones, and deliver compliant implementations. Responsibilities: Coordinate implementations, upgrades, conversions, and recovery using enterprise change tools and guidelines. Manage resources across lines of business in a matrix environment to meet scope, schedule, and quality targets. Balance soft skills and technical requirements to drive milestone delivery for technical solutions. Identify risks and issues early, implement mitigations, and maintain momentum across concurrent projects. Present concise progress updates, issues, and solution options to stakeholders and senior leaders. Define problems, evaluate alternatives, and plan effective solutions aligned to stakeholder objectives. Set and manage expectations with management, team members, and stakeholders throughout the project lifecycle. Reprioritize and reallocate resources as priorities shift to optimize delivery across competing efforts. Work independently and collaboratively to achieve project outcomes. Maintain systems of record and update inventory details accurately. Required Skills & Qualifications: Basic understanding of telecom deliverables, including Cisco voice technologies. Strong communication, interpersonal, and facilitation skills with experience presenting to senior leaders. Adaptive learning capability to adopt new systems and processes. Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, OneNote, and Teams. Bachelor's degree in Telecommunications, Computer Science, or related field, or equivalent experience. 5+ years of experience spanning technology delivery, governance, change management, and project delivery. Ability to work occasional evenings and weekends based on project schedules. Preferred Skills: Experience with BMC Remedy Change Management tools. ServiceNow experience. Network knowledge, including IP management and DHCP addressing. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: IT Project Manager III (Enterprise Voice Change & Deployment) Location: Charlotte, NC / Richmond, VA / Jacksonville, FL - Onsite Required Duration: Contract - 3 months with possibility of extension Pay Range: $62.09/hr (W2) Job ID: 407147 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an IT Project Manager III to drive enterprise voice change and deployment efforts for the HELM program focused on vulnerability remediation. The ideal candidate will have strong experience in technology delivery, change management, and telecom/voice technologies and a proven ability to coordinate cross-functional resources, manage schedules and milestones, and deliver compliant implementations. Responsibilities: Coordinate implementations, upgrades, conversions, and recovery using enterprise change tools and guidelines. Manage resources across lines of business in a matrix environment to meet scope, schedule, and quality targets. Balance soft skills and technical requirements to drive milestone delivery for technical solutions. Identify risks and issues early, implement mitigations, and maintain momentum across concurrent projects. Present concise progress updates, issues, and solution options to stakeholders and senior leaders. Define problems, evaluate alternatives, and plan effective solutions aligned to stakeholder objectives. Set and manage expectations with management, team members, and stakeholders throughout the project lifecycle. Reprioritize and reallocate resources as priorities shift to optimize delivery across competing efforts. Work independently and collaboratively to achieve project outcomes. Maintain systems of record and update inventory details accurately. Required Skills & Qualifications: Basic understanding of telecom deliverables, including Cisco voice technologies. Strong communication, interpersonal, and facilitation skills with experience presenting to senior leaders. Adaptive learning capability to adopt new systems and processes. Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, OneNote, and Teams. Bachelor's degree in Telecommunications, Computer Science, or related field, or equivalent experience. 5+ years of experience spanning technology delivery, governance, change management, and project delivery. Ability to work occasional evenings and weekends based on project schedules. Preferred Skills: Experience with BMC Remedy Change Management tools. ServiceNow experience. Network knowledge, including IP management and DHCP addressing. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Job Title: Technology Operations Analyst/Technical Project Coordinator Location: Charlotte, NC / Plano, TX / Jersey City, NJ Duration: Contract - 12 months Pay Range: $67.69/hr (W2) Job ID: 407683 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced IT Program Manager III to join our dynamic team. The ideal candidate will have strong experience in application management, infrastructure onboarding, compliance, and technology operations and a proven ability to coordinate multi-team delivery, track execution, and produce accurate leadership reporting. Responsibilities: Review and coordinate incoming compliance, security, and infrastructure requests. Track projects, milestones, risks, issues, and action items across multiple initiatives. Gather status updates and maintain leadership and operational reporting. Plan and coordinate meetings, documentation, and follow-up actions. Support infrastructure onboarding and application management activities. Stakeholders & Collaboration: Application Managers, Development Teams, APS/Support Teams. Infrastructure and Architecture partners. Project Managers and PMO functions. Risk and Compliance teams. No external client interaction. The role partners with internal technology and support organizations. Focus Areas: Infrastructure onboarding projects. Compliance and security initiatives. Technology upgrades and enterprise-driven changes. Operational reporting and governance activities. Expected Outcomes: Coordinated execution across teams and workstreams. Accurate, timely reporting for leadership and stakeholders. On-time delivery and completion of required activities. This is not a single-project role. The candidate will support a portfolio spanning application management, infrastructure, compliance, and operational initiatives across multiple applications. Selling Points of the Role: Broad exposure across technology organizations and teams. Opportunity to learn application and infrastructure management. High visibility and collaboration with multiple technology groups. Growth path into technology operations, program management, or application management. Exposure to enterprise initiatives and governance processes. Required Skills & Qualifications: Experience in technology operations or project/program coordination. Proficiency with Excel for reporting, tracking, and analysis. Hands-on experience with ServiceNow, Remedy, JIRA, or similar tools. Strong organizational skills with status reporting and documentation discipline. Effective communication and stakeholder management abilities. Preferred Skills: Prior Bank of America experience, RISE experience, or Quartz infrastructure exposure. Background in application management or quality assurance. Risk, compliance, or governance experience. Familiarity with Agile tools such as JIRA. Relevant Backgrounds May Include: Technology Operations Analyst, Technical Program Coordinator, Project Coordinator. PMO Analyst, Infrastructure Coordinator, Application Support Analyst. Technology Business Analyst, Technology Operations Specialist.Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/05/2026
Full time
Job Title: Technology Operations Analyst/Technical Project Coordinator Location: Charlotte, NC / Plano, TX / Jersey City, NJ Duration: Contract - 12 months Pay Range: $67.69/hr (W2) Job ID: 407683 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an experienced IT Program Manager III to join our dynamic team. The ideal candidate will have strong experience in application management, infrastructure onboarding, compliance, and technology operations and a proven ability to coordinate multi-team delivery, track execution, and produce accurate leadership reporting. Responsibilities: Review and coordinate incoming compliance, security, and infrastructure requests. Track projects, milestones, risks, issues, and action items across multiple initiatives. Gather status updates and maintain leadership and operational reporting. Plan and coordinate meetings, documentation, and follow-up actions. Support infrastructure onboarding and application management activities. Stakeholders & Collaboration: Application Managers, Development Teams, APS/Support Teams. Infrastructure and Architecture partners. Project Managers and PMO functions. Risk and Compliance teams. No external client interaction. The role partners with internal technology and support organizations. Focus Areas: Infrastructure onboarding projects. Compliance and security initiatives. Technology upgrades and enterprise-driven changes. Operational reporting and governance activities. Expected Outcomes: Coordinated execution across teams and workstreams. Accurate, timely reporting for leadership and stakeholders. On-time delivery and completion of required activities. This is not a single-project role. The candidate will support a portfolio spanning application management, infrastructure, compliance, and operational initiatives across multiple applications. Selling Points of the Role: Broad exposure across technology organizations and teams. Opportunity to learn application and infrastructure management. High visibility and collaboration with multiple technology groups. Growth path into technology operations, program management, or application management. Exposure to enterprise initiatives and governance processes. Required Skills & Qualifications: Experience in technology operations or project/program coordination. Proficiency with Excel for reporting, tracking, and analysis. Hands-on experience with ServiceNow, Remedy, JIRA, or similar tools. Strong organizational skills with status reporting and documentation discipline. Effective communication and stakeholder management abilities. Preferred Skills: Prior Bank of America experience, RISE experience, or Quartz infrastructure exposure. Background in application management or quality assurance. Risk, compliance, or governance experience. Familiarity with Agile tools such as JIRA. Relevant Backgrounds May Include: Technology Operations Analyst, Technical Program Coordinator, Project Coordinator. PMO Analyst, Infrastructure Coordinator, Application Support Analyst. Technology Business Analyst, Technology Operations Specialist.Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
