Genesis10 is currently seeking a Service Desk Associate - Application Support - Hybrid for a contract to hire position with a Leading Title and Escrow Services Company located in Minnesota or California. This is a 12+ month contract to hire opportunity. Compensation: $23.00 - $30.00 per hour, W2, based on qualifications Position Overview: We are seeking an Associate Service Desk Associate to join an Application Support team, providing operational and technical support for a business-critical escrow and title production platform. This role is highly focused on supporting a single enterprise application central to Title and Escrow operations. The ideal candidate combines strong customer service and technical troubleshooting skills with curiosity, analytical thinking, and an interest in understanding business processes. Candidates with Title, Escrow, Mortgage Closing, or related industry experience will have a significant advantage. Key Responsibilities: Provide first-contact support for users experiencing issues within the company's title production application Troubleshoot application issues by analyzing workflows, researching files, identifying root causes, and resolving problems whenever possible Escalate complex issues appropriately while maintaining ownership and communication throughout the resolution process Process user provisioning, security access requests, and account maintenance Accurately document incidents, troubleshooting steps, and resolutions within the incident management system Support end users by phone, email, and ticketing system while maintaining a high level of customer satisfaction Develop a thorough understanding of business workflows related to Title and Escrow operations Test application enhancements and assist with validating software modifications as needed Communicate enhancement requests and software defects using established documentation standards Maintain knowledge of supported applications, security, user access, and business processes Participate in team training, cross-training, and continuous process improvement initiatives Primary Requirements: 1+ year of experience in technical support, application support, service desk, help desk, or similar customer support environment Experience working with ticketing or IT Service Management (ITSM) systems Experience troubleshooting software or business applications Ability to investigate problems and think critically through business and technical issues Proficiency supporting Microsoft Windows and Microsoft Office (Outlook, Word, Excel) Experience documenting incidents and troubleshooting activities Strong understanding of customer support best practices Excellent customer service and communication skills Strong analytical and investigative problem-solving abilities High attention to detail and strong organizational skills Ability to prioritize multiple requests in a fast-paced environment Collaborative team player with a willingness to learn and work independently after training Desired Skills: Title industry experience Escrow experience Residential or commercial mortgage closing experience Experience with title production software Knowledge of title and escrow terminology, workflows, and documentation Experience supporting enterprise business applications Entry-level Business Analyst or business process improvement experience If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/05/2026
Full time
Genesis10 is currently seeking a Service Desk Associate - Application Support - Hybrid for a contract to hire position with a Leading Title and Escrow Services Company located in Minnesota or California. This is a 12+ month contract to hire opportunity. Compensation: $23.00 - $30.00 per hour, W2, based on qualifications Position Overview: We are seeking an Associate Service Desk Associate to join an Application Support team, providing operational and technical support for a business-critical escrow and title production platform. This role is highly focused on supporting a single enterprise application central to Title and Escrow operations. The ideal candidate combines strong customer service and technical troubleshooting skills with curiosity, analytical thinking, and an interest in understanding business processes. Candidates with Title, Escrow, Mortgage Closing, or related industry experience will have a significant advantage. Key Responsibilities: Provide first-contact support for users experiencing issues within the company's title production application Troubleshoot application issues by analyzing workflows, researching files, identifying root causes, and resolving problems whenever possible Escalate complex issues appropriately while maintaining ownership and communication throughout the resolution process Process user provisioning, security access requests, and account maintenance Accurately document incidents, troubleshooting steps, and resolutions within the incident management system Support end users by phone, email, and ticketing system while maintaining a high level of customer satisfaction Develop a thorough understanding of business workflows related to Title and Escrow operations Test application enhancements and assist with validating software modifications as needed Communicate enhancement requests and software defects using established documentation standards Maintain knowledge of supported applications, security, user access, and business processes Participate in team training, cross-training, and continuous process improvement initiatives Primary Requirements: 1+ year of experience in technical support, application support, service desk, help desk, or similar customer support environment Experience working with ticketing or IT Service Management (ITSM) systems Experience troubleshooting software or business applications Ability to investigate problems and think critically through business and technical issues Proficiency supporting Microsoft Windows and Microsoft Office (Outlook, Word, Excel) Experience documenting incidents and troubleshooting activities Strong understanding of customer support best practices Excellent customer service and communication skills Strong analytical and investigative problem-solving abilities High attention to detail and strong organizational skills Ability to prioritize multiple requests in a fast-paced environment Collaborative team player with a willingness to learn and work independently after training Desired Skills: Title industry experience Escrow experience Residential or commercial mortgage closing experience Experience with title production software Knowledge of title and escrow terminology, workflows, and documentation Experience supporting enterprise business applications Entry-level Business Analyst or business process improvement experience If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is currently seeking a ServiceNow Platform Engineer for a contract to hire position with a Regional Financial Institution located in Columbus, OH. This hybrid opportunity can also be located in Detroit, MI, Minnetonka, MN, and Dallas, TX. Compensation: $80.00 - 90.00 per hour, W2, based on qualifications Position Overview: The ServiceNow Platform Engineer provides technical and consultative support on the most complex technical matters. The ideal candidate will analyze, design, and develop systems based upon user specifications, possessing an in-depth knowledge of the technical tools available for systems development and support while maintaining knowledge of technical industry trends. Key Responsibilities: Manage and resolve issues against ServiceNow applications Advise internal teams and lines of business regarding process and technology inefficiencies within the platform Perform routine maintenance to include performance monitoring and error identification/ remediation Maintain and improve the overall stability of the platform ensuring best practices are identified and incorporated into the platform Experience with ServiceNow best practices and understand the best solutions to remediate technical debt in the Now platform Manage Instance Security, User/Group access, roles and associated relationships, and Access Control Lists (ACLs) Provide training and knowledge across the platform to our internal team and external business partners Develop reporting strategy and maintenance plan for platform wide reporting Primary Requirements: Bachelor's Degree or 4+ additional years of equivalent experience 5+ years of experience in application development plan, ITSM and Service Now Strong knowledge and experience with object-oriented programming (OOP) Desired Skills: Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security Operations, Governance, Risk & Compliance (GRC) or Integrated Risk Management (IRM), Software Asset Management (SAM), IT Business Management (ITBM), and IT Operations Management (ITOM) Familiarity with the User Experience Tools, Service Intelligence, and Service Experiences Knowledge and Experience working with Web Services, REST, JSONv2 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/05/2026
Full time
Genesis10 is currently seeking a ServiceNow Platform Engineer for a contract to hire position with a Regional Financial Institution located in Columbus, OH. This hybrid opportunity can also be located in Detroit, MI, Minnetonka, MN, and Dallas, TX. Compensation: $80.00 - 90.00 per hour, W2, based on qualifications Position Overview: The ServiceNow Platform Engineer provides technical and consultative support on the most complex technical matters. The ideal candidate will analyze, design, and develop systems based upon user specifications, possessing an in-depth knowledge of the technical tools available for systems development and support while maintaining knowledge of technical industry trends. Key Responsibilities: Manage and resolve issues against ServiceNow applications Advise internal teams and lines of business regarding process and technology inefficiencies within the platform Perform routine maintenance to include performance monitoring and error identification/ remediation Maintain and improve the overall stability of the platform ensuring best practices are identified and incorporated into the platform Experience with ServiceNow best practices and understand the best solutions to remediate technical debt in the Now platform Manage Instance Security, User/Group access, roles and associated relationships, and Access Control Lists (ACLs) Provide training and knowledge across the platform to our internal team and external business partners Develop reporting strategy and maintenance plan for platform wide reporting Primary Requirements: Bachelor's Degree or 4+ additional years of equivalent experience 5+ years of experience in application development plan, ITSM and Service Now Strong knowledge and experience with object-oriented programming (OOP) Desired Skills: Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security Operations, Governance, Risk & Compliance (GRC) or Integrated Risk Management (IRM), Software Asset Management (SAM), IT Business Management (ITBM), and IT Operations Management (ITOM) Familiarity with the User Experience Tools, Service Intelligence, and Service Experiences Knowledge and Experience working with Web Services, REST, JSONv2 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is currently seeking an ITSM Process Analyst - Hybrid for a 4+ month contract position with a Public Sector Organizationlocated in Minneapolis, MN. Compensation: $38.00 - $39.00 per hour, W2 Position Overview: Our client is seeking a contractor to perform Knowledge Management, Change Management, and Asset Management functions for a large organization supporting a major international airport and six reliever airports. This role will refine and scale these functions into a mature, measurable, and optimized operation while enhancing governance, analytics, stakeholder engagement, and consistency across departments. This position is responsible for ensuring high-quality knowledge content, efficient and compliant change processes, and accurate asset lifecycle management within the ServiceNow platform. This role is required to be on-site for a minimum of 2 days per week. Key Responsibilities: Facilitate CAB meetings and track required follow-ups Ensure compliance with ITIL/ITSM best practices and organizational policies Administer and maintain Change Management processes in ServiceNow Curate and maintain the Knowledge Base in ServiceNow Partner with process owners and subject-matter experts to capture and convert knowledge into usable articles Oversee the lifecycle management of knowledge articles Assist with defining and enforcing CMDB governance, standards, and best practices Ensure data integrity and accuracy within the CMDB for all hardware assets Collaborate with engineering, support, and cybersecurity teams to ensure clear ownership and alignment Drive continuous improvement across Knowledge, Change, and CMDB processes Provide training and guidance to technical teams and stakeholders Primary Requirements: Bachelor's degree in Information Technology, Communications, Technical Writing, or related field, or relevant experience in lieu of a degree 3+ years of experience supporting or managing ITSM processes, including Change Management, Knowledge Management, or Asset/Configuration Management Hands-on experience in ServiceNow CAB Workbench, Knowledge Modules, and CMDB Workspace Hands-on experience administering or supporting ServiceNow ITSM modules Experience with CMDB governance, asset lifecycle management, and discovery tooling Background supporting enterprise change governance, including CAB facilitation Proven ability to write clear documentation, workflows, and operational procedures Strong understanding of ITIL foundations and practical application within an enterprise environment Demonstrated ability to analyze data, build reports, and present insights to leadership Strong customer focus and ability to manage complexity Excellent collaboration and communication skills Desired Skills: Prior experience as an IT process owner Experience with ServiceNow administration, development, and/or platform tools Experience with ServiceNow Business Management modules Experience with ServiceNow Service Management modules Experience as a facilitator or communications lead for a collaborative IT initiative Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/05/2026
Full time
Genesis10 is currently seeking an ITSM Process Analyst - Hybrid for a 4+ month contract position with a Public Sector Organizationlocated in Minneapolis, MN. Compensation: $38.00 - $39.00 per hour, W2 Position Overview: Our client is seeking a contractor to perform Knowledge Management, Change Management, and Asset Management functions for a large organization supporting a major international airport and six reliever airports. This role will refine and scale these functions into a mature, measurable, and optimized operation while enhancing governance, analytics, stakeholder engagement, and consistency across departments. This position is responsible for ensuring high-quality knowledge content, efficient and compliant change processes, and accurate asset lifecycle management within the ServiceNow platform. This role is required to be on-site for a minimum of 2 days per week. Key Responsibilities: Facilitate CAB meetings and track required follow-ups Ensure compliance with ITIL/ITSM best practices and organizational policies Administer and maintain Change Management processes in ServiceNow Curate and maintain the Knowledge Base in ServiceNow Partner with process owners and subject-matter experts to capture and convert knowledge into usable articles Oversee the lifecycle management of knowledge articles Assist with defining and enforcing CMDB governance, standards, and best practices Ensure data integrity and accuracy within the CMDB for all hardware assets Collaborate with engineering, support, and cybersecurity teams to ensure clear ownership and alignment Drive continuous improvement across Knowledge, Change, and CMDB processes Provide training and guidance to technical teams and stakeholders Primary Requirements: Bachelor's degree in Information Technology, Communications, Technical Writing, or related field, or relevant experience in lieu of a degree 3+ years of experience supporting or managing ITSM processes, including Change Management, Knowledge Management, or Asset/Configuration Management Hands-on experience in ServiceNow CAB Workbench, Knowledge Modules, and CMDB Workspace Hands-on experience administering or supporting ServiceNow ITSM modules Experience with CMDB governance, asset lifecycle management, and discovery tooling Background supporting enterprise change governance, including CAB facilitation Proven ability to write clear documentation, workflows, and operational procedures Strong understanding of ITIL foundations and practical application within an enterprise environment Demonstrated ability to analyze data, build reports, and present insights to leadership Strong customer focus and ability to manage complexity Excellent collaboration and communication skills Desired Skills: Prior experience as an IT process owner Experience with ServiceNow administration, development, and/or platform tools Experience with ServiceNow Business Management modules Experience with ServiceNow Service Management modules Experience as a facilitator or communications lead for a collaborative IT initiative Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.