Job Title Cloud Prognostics Systems Engineer (MBSE MATLAB/Simulink C++) Overview We are seeking an experienced Cloud Prognostics Systems Engineer to design and develop prognostic solutions for connected automotive systems. The ideal candidate will have expertise in Model-Based Systems Engineering (MBSE), MATLAB/Simulink, C++, cloud data analysis, vehicle diagnostics, and systems integration. This role involves collaborating with cross-functional engineering teams to develop scalable, reliable, and data-driven prognostic features throughout the product lifecycle. Key Responsibilities Develop prognostic degradation models using MATLAB/Simulink and generate production-quality C++ code. Apply Model-Based Systems Engineering (MBSE) methodologies using SysML and MagicDraw. Define system boundaries, logical and physical architectures, interface definitions, and functional allocations. Design control logic and physical system models while ensuring efficient integration into automotive software platforms. Conduct laboratory testing, including dyno testing and data acquisition activities. Select, install, calibrate, and validate prototype vehicle sensors. Collect, process, and analyze high-fidelity sensor and vehicle telemetry data. Perform system safety and cybersecurity assessments, including FMEA, FMEDA, and threat modeling. Design systems compliant with ISO 26262 and ISO 21434. Develop and optimize network communication and transport strategies for connected vehicle systems. Create behavioral scenarios using Gherkin for system interactions. Analyze cloud-based telemetry data using SQL and decode vehicle communication data using database translation tables. Develop and maintain system requirements using ALM tools such as Jama, Jira, and Teamcenter. Ensure end-to-end requirements traceability across software, hardware, and verification activities. Integrate prognostic applications with vehicle communication networks, including CAN, LIN, and Automotive Ethernet. Apply Robust Engineering principles, including Parameter Diagrams (P-Diagrams), DFMEA, and validation methodologies. Analyze engineering metrics and support continuous improvement of feature performance. Collaborate with cross-functional engineering teams throughout product development and launch. Required Qualifications Master's degree. 5+ years of automotive engineering and/or data analytics experience. Strong experience with MATLAB/Simulink and C++ development. Experience generating C++ code from MATLAB/Simulink models. Experience with Model-Based Systems Engineering (MBSE), SysML, and MagicDraw. Strong understanding of vehicle architecture, sensors, diagnostics, and prognostics. Experience with Robust Engineering principles, including DFMEA, P-Diagrams, requirements definition, and validation. Experience with SQL and cloud-based data analysis. Knowledge of automotive communication protocols including CAN, LIN, and Automotive Ethernet. Experience using Application Lifecycle Management tools such as Jira, Jama, and Teamcenter. Strong communication and collaboration skills with cross-functional engineering teams. Preferred Qualifications PhD or Master's degree in Automotive Engineering, Systems Engineering, Mechanical Engineering, Electrical Engineering, Electronics Engineering, Computer Science, or a related field. 2+ years of experience developing system requirements using Gherkin scenarios. Experience performing systems analysis and designing complex systems and subsystems. Experience analyzing connected vehicle data or large datasets. Experience performing failure analysis, FMEA, and issue resolution during product development. Experience designing cloud-to-vehicle communication solutions and optimizing network protocols. Experience leading feature development from concept through production. Experience leading cross-functional defect investigation and resolution activities. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
08/04/2026
Full time
Job Title Cloud Prognostics Systems Engineer (MBSE MATLAB/Simulink C++) Overview We are seeking an experienced Cloud Prognostics Systems Engineer to design and develop prognostic solutions for connected automotive systems. The ideal candidate will have expertise in Model-Based Systems Engineering (MBSE), MATLAB/Simulink, C++, cloud data analysis, vehicle diagnostics, and systems integration. This role involves collaborating with cross-functional engineering teams to develop scalable, reliable, and data-driven prognostic features throughout the product lifecycle. Key Responsibilities Develop prognostic degradation models using MATLAB/Simulink and generate production-quality C++ code. Apply Model-Based Systems Engineering (MBSE) methodologies using SysML and MagicDraw. Define system boundaries, logical and physical architectures, interface definitions, and functional allocations. Design control logic and physical system models while ensuring efficient integration into automotive software platforms. Conduct laboratory testing, including dyno testing and data acquisition activities. Select, install, calibrate, and validate prototype vehicle sensors. Collect, process, and analyze high-fidelity sensor and vehicle telemetry data. Perform system safety and cybersecurity assessments, including FMEA, FMEDA, and threat modeling. Design systems compliant with ISO 26262 and ISO 21434. Develop and optimize network communication and transport strategies for connected vehicle systems. Create behavioral scenarios using Gherkin for system interactions. Analyze cloud-based telemetry data using SQL and decode vehicle communication data using database translation tables. Develop and maintain system requirements using ALM tools such as Jama, Jira, and Teamcenter. Ensure end-to-end requirements traceability across software, hardware, and verification activities. Integrate prognostic applications with vehicle communication networks, including CAN, LIN, and Automotive Ethernet. Apply Robust Engineering principles, including Parameter Diagrams (P-Diagrams), DFMEA, and validation methodologies. Analyze engineering metrics and support continuous improvement of feature performance. Collaborate with cross-functional engineering teams throughout product development and launch. Required Qualifications Master's degree. 5+ years of automotive engineering and/or data analytics experience. Strong experience with MATLAB/Simulink and C++ development. Experience generating C++ code from MATLAB/Simulink models. Experience with Model-Based Systems Engineering (MBSE), SysML, and MagicDraw. Strong understanding of vehicle architecture, sensors, diagnostics, and prognostics. Experience with Robust Engineering principles, including DFMEA, P-Diagrams, requirements definition, and validation. Experience with SQL and cloud-based data analysis. Knowledge of automotive communication protocols including CAN, LIN, and Automotive Ethernet. Experience using Application Lifecycle Management tools such as Jira, Jama, and Teamcenter. Strong communication and collaboration skills with cross-functional engineering teams. Preferred Qualifications PhD or Master's degree in Automotive Engineering, Systems Engineering, Mechanical Engineering, Electrical Engineering, Electronics Engineering, Computer Science, or a related field. 2+ years of experience developing system requirements using Gherkin scenarios. Experience performing systems analysis and designing complex systems and subsystems. Experience analyzing connected vehicle data or large datasets. Experience performing failure analysis, FMEA, and issue resolution during product development. Experience designing cloud-to-vehicle communication solutions and optimizing network protocols. Experience leading feature development from concept through production. Experience leading cross-functional defect investigation and resolution activities. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Job Title: SDET (Software Development Engineer in Test) III Location: (City, State) Duration: Contract - 6 months Pay Range: $62/hr $67/hr (W2) Job ID: 407081 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Senior Quality Engineer / SDET III to join our team. The ideal candidate will have strong experience in test planning, automation across UI, API, and backend, and CI/CD integration and a proven ability to design robust test frameworks, mentor engineers, and drive defect resolution for complex features. Responsibilities: Own test planning, execution, and automation for moderately complex systems or large features across front-end, API, and backend components. Design, build, and maintain extensible test automation framework components and libraries. Integrate automated tests into CI/CD pipelines (e.g., Jenkins), monitor results, and address failures promptly. Monitor test runs, identify failures, log defects with diagnostics, and partner with developers for resolution and verification. Mentor junior Quality Engineers through code and test case reviews and provide constructive feedback. Serve as a subject matter expert in one or more domains such as UI automation, API testing, performance, security, or data validation. Collaborate with developers, product owners, and business analysts to clarify requirements, identify edge cases, and define acceptance criteria. Facilitate technical discussions on quality, propose improvements to test approaches, and evaluate new tools and methodologies. Drive continuous improvement of QE processes using metrics such as defect density, test coverage, and escape defects. Write and execute manual and automated test cases covering functional and non-functional requirements. Author test cases in test management tools (e.g., qTest) using Gherkin where applicable. Perform API testing with tools such as Postman and automation libraries; validate integrations with databases and downstream systems. Contribute to automation frameworks (e.g., WebdriverIO, Selenium, Cypress) with reusable, maintainable code. Execute regression, integration, system, and exploratory testing; log defects with clear reproduction steps and severity. Participate in Agile ceremonies and provide testing estimates and quality input on user stories. Support release readiness with smoke and regression suites and validate production deployments. Communicate test status, defect trends, and quality risks to the squad and stakeholders. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Systems, or equivalent experience. 5+ years in software quality engineering with proven test strategy design for moderately complex applications. Proficiency in Java and/or JavaScript/TypeScript for authoring automated tests and framework enhancements. Hands-on with WebdriverIO, Selenium, or Cypress; capable of building reliable UI automation and troubleshooting flaky tests. Experience testing RESTful APIs using Postman, supertest, or REST Assured. Experience integrating tests into CI/CD pipelines such as Jenkins and addressing pipeline failures. Working knowledge of Docker and containers for test environment setup. Proficiency in SQL and database concepts for data validation, test data setup, and troubleshooting. Understanding of performance testing concepts and tools; able to execute tests and interpret results. Familiarity with security testing practices and common vulnerabilities such as the OWASP Top 10. Strong knowledge of QE methodologies and testing types including unit, integration, system, UAT, regression, performance, and exploratory. Strong debugging and analytical skills across front-end, API, and backend layers. Comfort with Git and GitHub, branching strategies, and pull request reviews. Experience in Agile environments; familiarity with SAFe is a plus. Excellent written and verbal communication with the ability to convey quality concerns to technical and business stakeholders. Demonstrated ability to mentor junior engineers and review their work constructively. Experience authoring test cases in tools such as qTest, including Gherkin syntax. Preferred Skills: WebdriverIO with JavaScript or TypeScript. Postman and Newman for API testing and automation. Behavior-Driven Development with Gherkin and Cucumber. Accessibility testing tools such as aXe. Experience working in a SAFe environment. Exposure to cloud technologies, preferably AWS. Containerization with Docker for managing test environments. Service virtualization or contract testing experience. Observability tools such as Splunk or Dynatrace to support testing and defect diagnosis. Contributions to test automation framework design and reusable libraries. History of driving test process or automation improvements and presenting quality metrics to stakeholders. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/04/2026
Full time
Job Title: SDET (Software Development Engineer in Test) III Location: (City, State) Duration: Contract - 6 months Pay Range: $62/hr $67/hr (W2) Job ID: 407081 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Senior Quality Engineer / SDET III to join our team. The ideal candidate will have strong experience in test planning, automation across UI, API, and backend, and CI/CD integration and a proven ability to design robust test frameworks, mentor engineers, and drive defect resolution for complex features. Responsibilities: Own test planning, execution, and automation for moderately complex systems or large features across front-end, API, and backend components. Design, build, and maintain extensible test automation framework components and libraries. Integrate automated tests into CI/CD pipelines (e.g., Jenkins), monitor results, and address failures promptly. Monitor test runs, identify failures, log defects with diagnostics, and partner with developers for resolution and verification. Mentor junior Quality Engineers through code and test case reviews and provide constructive feedback. Serve as a subject matter expert in one or more domains such as UI automation, API testing, performance, security, or data validation. Collaborate with developers, product owners, and business analysts to clarify requirements, identify edge cases, and define acceptance criteria. Facilitate technical discussions on quality, propose improvements to test approaches, and evaluate new tools and methodologies. Drive continuous improvement of QE processes using metrics such as defect density, test coverage, and escape defects. Write and execute manual and automated test cases covering functional and non-functional requirements. Author test cases in test management tools (e.g., qTest) using Gherkin where applicable. Perform API testing with tools such as Postman and automation libraries; validate integrations with databases and downstream systems. Contribute to automation frameworks (e.g., WebdriverIO, Selenium, Cypress) with reusable, maintainable code. Execute regression, integration, system, and exploratory testing; log defects with clear reproduction steps and severity. Participate in Agile ceremonies and provide testing estimates and quality input on user stories. Support release readiness with smoke and regression suites and validate production deployments. Communicate test status, defect trends, and quality risks to the squad and stakeholders. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Systems, or equivalent experience. 5+ years in software quality engineering with proven test strategy design for moderately complex applications. Proficiency in Java and/or JavaScript/TypeScript for authoring automated tests and framework enhancements. Hands-on with WebdriverIO, Selenium, or Cypress; capable of building reliable UI automation and troubleshooting flaky tests. Experience testing RESTful APIs using Postman, supertest, or REST Assured. Experience integrating tests into CI/CD pipelines such as Jenkins and addressing pipeline failures. Working knowledge of Docker and containers for test environment setup. Proficiency in SQL and database concepts for data validation, test data setup, and troubleshooting. Understanding of performance testing concepts and tools; able to execute tests and interpret results. Familiarity with security testing practices and common vulnerabilities such as the OWASP Top 10. Strong knowledge of QE methodologies and testing types including unit, integration, system, UAT, regression, performance, and exploratory. Strong debugging and analytical skills across front-end, API, and backend layers. Comfort with Git and GitHub, branching strategies, and pull request reviews. Experience in Agile environments; familiarity with SAFe is a plus. Excellent written and verbal communication with the ability to convey quality concerns to technical and business stakeholders. Demonstrated ability to mentor junior engineers and review their work constructively. Experience authoring test cases in tools such as qTest, including Gherkin syntax. Preferred Skills: WebdriverIO with JavaScript or TypeScript. Postman and Newman for API testing and automation. Behavior-Driven Development with Gherkin and Cucumber. Accessibility testing tools such as aXe. Experience working in a SAFe environment. Exposure to cloud technologies, preferably AWS. Containerization with Docker for managing test environments. Service virtualization or contract testing experience. Observability tools such as Splunk or Dynatrace to support testing and defect diagnosis. Contributions to test automation framework design and reusable libraries. History of driving test process or automation improvements and presenting quality metrics to stakeholders. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Job Title: Lead LIMS Developer (Java & SAPIO LIMS) Overview / Summary We are seeking a Lead LIMS Developer to provide technical leadership for a new Laboratory Information Management System (LIMS) modernization initiative. During the first year, this position will primarily focus on the design and delivery of a new LIMS modernization program in its initial planning and discovery phase. The ideal candidate will bring strong thought leadership, strategic thinking, solution design expertise, and the ability to translate healthcare and laboratory operational needs into scalable technical solutions. This role will partner closely with laboratory operations, healthcare stakeholders, quality assurance, product owners, architects, and development teams to define the future-state LIMS environment. The Lead will guide technical design, establish development standards, evaluate solution options, conduct architecture and code reviews, and remain actively involved in hands-on development and problem resolution. Direct healthcare, laboratory, and LIMS experience is required. Key Responsibilities Lead the design, architecture, and implementation of SAPIO LIMS and/or LabVantage solutions. Translate laboratory and business requirements into scalable workflows, integrations, and data models. Design and optimize laboratory processes, including sample management, testing, results review, approvals, and exception handling. Architect integrations with laboratory instruments, healthcare systems, ELN, SDMS, CDS, and enterprise platforms. Develop and oversee APIs, microservices, custom configurations, business rules, and platform extensions. Establish technical standards, development best practices, and architecture governance. Conduct architecture reviews, code reviews, performance tuning, and technical quality assessments. Lead onshore and offshore engineering teams while mentoring developers and driving technical excellence. Ensure compliance with GxP, 21 CFR Part 11, ALCOA+, data integrity, security, and regulatory requirements. Support Computer System Validation (CSV) activities, including URS, FRS, Traceability, IQ/OQ/PQ, and audit readiness. Required Qualifications Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. 8+ years of software engineering or enterprise application development experience. Extensive Java development experience with Spring and Spring Boot. Strong hands-on experience with SAPIO LIMS and/or LabVantage. Experience with Python (Flask, Django, or FastAPI). Proven experience leading LIMS implementations, upgrades, or modernization programs. Experience in healthcare, clinical laboratory, diagnostics, pharmaceutical, or biotechnology environments. Expertise in REST APIs, microservices, system integrations, and backend architecture. Experience with AWS and/or Azure cloud platforms. Strong knowledge of SQL/NoSQL databases, data modeling, and enterprise integration patterns. Experience with architecture reviews, troubleshooting, root-cause analysis, and performance optimization. Knowledge of CSV, regulated SDLC practices, GxP, 21 CFR Part 11, and ALCOA+. Excellent communication, stakeholder management, and leadership skills. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
08/04/2026
Full time
Job Title: Lead LIMS Developer (Java & SAPIO LIMS) Overview / Summary We are seeking a Lead LIMS Developer to provide technical leadership for a new Laboratory Information Management System (LIMS) modernization initiative. During the first year, this position will primarily focus on the design and delivery of a new LIMS modernization program in its initial planning and discovery phase. The ideal candidate will bring strong thought leadership, strategic thinking, solution design expertise, and the ability to translate healthcare and laboratory operational needs into scalable technical solutions. This role will partner closely with laboratory operations, healthcare stakeholders, quality assurance, product owners, architects, and development teams to define the future-state LIMS environment. The Lead will guide technical design, establish development standards, evaluate solution options, conduct architecture and code reviews, and remain actively involved in hands-on development and problem resolution. Direct healthcare, laboratory, and LIMS experience is required. Key Responsibilities Lead the design, architecture, and implementation of SAPIO LIMS and/or LabVantage solutions. Translate laboratory and business requirements into scalable workflows, integrations, and data models. Design and optimize laboratory processes, including sample management, testing, results review, approvals, and exception handling. Architect integrations with laboratory instruments, healthcare systems, ELN, SDMS, CDS, and enterprise platforms. Develop and oversee APIs, microservices, custom configurations, business rules, and platform extensions. Establish technical standards, development best practices, and architecture governance. Conduct architecture reviews, code reviews, performance tuning, and technical quality assessments. Lead onshore and offshore engineering teams while mentoring developers and driving technical excellence. Ensure compliance with GxP, 21 CFR Part 11, ALCOA+, data integrity, security, and regulatory requirements. Support Computer System Validation (CSV) activities, including URS, FRS, Traceability, IQ/OQ/PQ, and audit readiness. Required Qualifications Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. 8+ years of software engineering or enterprise application development experience. Extensive Java development experience with Spring and Spring Boot. Strong hands-on experience with SAPIO LIMS and/or LabVantage. Experience with Python (Flask, Django, or FastAPI). Proven experience leading LIMS implementations, upgrades, or modernization programs. Experience in healthcare, clinical laboratory, diagnostics, pharmaceutical, or biotechnology environments. Expertise in REST APIs, microservices, system integrations, and backend architecture. Experience with AWS and/or Azure cloud platforms. Strong knowledge of SQL/NoSQL databases, data modeling, and enterprise integration patterns. Experience with architecture reviews, troubleshooting, root-cause analysis, and performance optimization. Knowledge of CSV, regulated SDLC practices, GxP, 21 CFR Part 11, and ALCOA+. Excellent communication, stakeholder management, and leadership skills. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Job Title Infrastructure Network Engineer (Cisco Network Operations) Overview We are seeking an experienced Infrastructure Network Engineer to support network operations, infrastructure maintenance, troubleshooting, and technical implementations within a Cisco-based enterprise networking environment. This role requires strong expertise in network operations, incident management, routing and switching technologies, automation, and infrastructure support in a 24/7 operational environment. Key Responsibilities Provide Level 3 incident, change, and configuration management to restore services and maintain network performance. Provide escalation support for network infrastructure across enterprise environments. Collaborate with engineering, planning, manufacturing IT, and site IT teams on network upgrades and integrations. Install, configure, upgrade, and troubleshoot Cisco routers, switches, ROMMON, DNA Center, wireless controllers, and access points. Configure and support routing protocols including BGP, OSPF, ISIS, OMP, and LISP. Manage Layer 2 and Layer 3 networking technologies, including VLANs, EtherChannel, and trunking. Support Software-Defined Networking technologies including ACI, SD-Access, and SD-WAN. Automate manual operational tasks using scripting. Assist with API development and tool integrations to support network infrastructure. Perform advanced diagnostics using packet captures and system logs. Document work within the ticketing system and communicate status updates to customers. Coordinate with vendor partners to support operational activities. Track and maintain Network Operations Center (NOC) metrics and KPIs. Create and maintain technical documentation and knowledge articles. Provide guidance and support to Level 1 and Level 2 support teams. Required Qualifications Bachelor's degree. 5+ years of experience in change and incident management within a Network Operations Center (NOC) environment. Strong experience with Cisco networking technologies. Deep understanding of infrastructure architecture, including networking, storage, hosting, and Cisco routing, switching, and voice/data systems. Proven experience in global IT delivery, project management, and team leadership. Excellent analytical and problem-solving skills. Strong multitasking abilities. Excellent written and verbal communication skills with the ability to communicate across all levels of an organization. Preferred Qualifications Experience developing and managing APIs. Bachelor's degree in Information Technology or a related field. Cisco Certified Network Associate (CCNA). Cisco Certified Network Professional (CCNP). CompTIA Security+ (or equivalent). ITIL certification (or equivalent). What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
08/04/2026
Full time
Job Title Infrastructure Network Engineer (Cisco Network Operations) Overview We are seeking an experienced Infrastructure Network Engineer to support network operations, infrastructure maintenance, troubleshooting, and technical implementations within a Cisco-based enterprise networking environment. This role requires strong expertise in network operations, incident management, routing and switching technologies, automation, and infrastructure support in a 24/7 operational environment. Key Responsibilities Provide Level 3 incident, change, and configuration management to restore services and maintain network performance. Provide escalation support for network infrastructure across enterprise environments. Collaborate with engineering, planning, manufacturing IT, and site IT teams on network upgrades and integrations. Install, configure, upgrade, and troubleshoot Cisco routers, switches, ROMMON, DNA Center, wireless controllers, and access points. Configure and support routing protocols including BGP, OSPF, ISIS, OMP, and LISP. Manage Layer 2 and Layer 3 networking technologies, including VLANs, EtherChannel, and trunking. Support Software-Defined Networking technologies including ACI, SD-Access, and SD-WAN. Automate manual operational tasks using scripting. Assist with API development and tool integrations to support network infrastructure. Perform advanced diagnostics using packet captures and system logs. Document work within the ticketing system and communicate status updates to customers. Coordinate with vendor partners to support operational activities. Track and maintain Network Operations Center (NOC) metrics and KPIs. Create and maintain technical documentation and knowledge articles. Provide guidance and support to Level 1 and Level 2 support teams. Required Qualifications Bachelor's degree. 5+ years of experience in change and incident management within a Network Operations Center (NOC) environment. Strong experience with Cisco networking technologies. Deep understanding of infrastructure architecture, including networking, storage, hosting, and Cisco routing, switching, and voice/data systems. Proven experience in global IT delivery, project management, and team leadership. Excellent analytical and problem-solving skills. Strong multitasking abilities. Excellent written and verbal communication skills with the ability to communicate across all levels of an organization. Preferred Qualifications Experience developing and managing APIs. Bachelor's degree in Information Technology or a related field. Cisco Certified Network Associate (CCNA). Cisco Certified Network Professional (CCNP). CompTIA Security+ (or equivalent). ITIL certification (or equivalent). What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Job Title: Senior Desktop Support/End User Support Engineer - MAC (Move, Add, Change) Technician Location: Newark, DE Duration: Contract - 12 months Pay Range: $38.07/hr (W2) Job ID: 407070 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Production / Technical Support III to join our dynamic team. The ideal candidate will have strong experience in enterprise desktop support, request/ticket management, and customer-facing service delivery and a proven ability to manage MAC requests, mitigate operational risk, and resolve complex break-fix issues in fast-paced environments. Responsibilities: Serve as a primary contact for email and phone inquiries and provide clear customer service to enterprise users. Consult on complex fulfillment and MAC (Move/Add/Change) requests and coordinate vendor engagement. Submit and track change management requests while adhering to risk and compliance standards. Use Remedy or similar ticketing tools to triage, route, and trigger corrective actions with support teams and vendors. Troubleshoot and resolve hardware and software issues across Windows 10/11, Microsoft Office Suite, Internet, GPO, printers, and core applications. Leverage command line and/or PowerShell to diagnose and remediate endpoint issues. Support mobility devices (iPhone/Android) as needed. Perform physical installations and deinstallations of desktops and large monitors, including cable management under desks. Maintain accurate documentation and follow-up on open issues to closure while meeting SLAs and performance targets. Required Skills & Qualifications: Proficiency with Windows 10/11, Microsoft Office Suite, and enterprise desktop support tools. Strong analytical and troubleshooting skills across OS, Office, Internet connectivity, GPO, printers, and core apps. Experience with Remedy or similar ticketing/request management systems in high-volume environments. Command line and/or PowerShell knowledge for diagnostics and scripting. Excellent written and verbal communication with the ability to explain technical issues to non-technical audiences. Ability to manage multiple issues simultaneously and operate in a fast-paced setting between 7am-6pm local time. Large-scale enterprise support experience (500+ users). Preferred Skills: Prior experience with MAC request management and change management processes. Knowledge of mobility platforms (iPhone/Android) and telecommunications environments. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
08/04/2026
Full time
Job Title: Senior Desktop Support/End User Support Engineer - MAC (Move, Add, Change) Technician Location: Newark, DE Duration: Contract - 12 months Pay Range: $38.07/hr (W2) Job ID: 407070 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Production / Technical Support III to join our dynamic team. The ideal candidate will have strong experience in enterprise desktop support, request/ticket management, and customer-facing service delivery and a proven ability to manage MAC requests, mitigate operational risk, and resolve complex break-fix issues in fast-paced environments. Responsibilities: Serve as a primary contact for email and phone inquiries and provide clear customer service to enterprise users. Consult on complex fulfillment and MAC (Move/Add/Change) requests and coordinate vendor engagement. Submit and track change management requests while adhering to risk and compliance standards. Use Remedy or similar ticketing tools to triage, route, and trigger corrective actions with support teams and vendors. Troubleshoot and resolve hardware and software issues across Windows 10/11, Microsoft Office Suite, Internet, GPO, printers, and core applications. Leverage command line and/or PowerShell to diagnose and remediate endpoint issues. Support mobility devices (iPhone/Android) as needed. Perform physical installations and deinstallations of desktops and large monitors, including cable management under desks. Maintain accurate documentation and follow-up on open issues to closure while meeting SLAs and performance targets. Required Skills & Qualifications: Proficiency with Windows 10/11, Microsoft Office Suite, and enterprise desktop support tools. Strong analytical and troubleshooting skills across OS, Office, Internet connectivity, GPO, printers, and core apps. Experience with Remedy or similar ticketing/request management systems in high-volume environments. Command line and/or PowerShell knowledge for diagnostics and scripting. Excellent written and verbal communication with the ability to explain technical issues to non-technical audiences. Ability to manage multiple issues simultaneously and operate in a fast-paced setting between 7am-6pm local time. Large-scale enterprise support experience (500+ users). Preferred Skills: Prior experience with MAC request management and change management processes. Knowledge of mobility platforms (iPhone/Android) and telecommunications environments. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
The Computer Merchant, Ltd
Northborough, Massachusetts
JOB TITLE: Network Security Platform Engineer JOB LOCATION: Northborough, MA (onsite 3-6 months to start than remote/hybrid flexibility) WAGE RANGE : $70-80/hr. JOB NUMBER: NGGJP Job Description: As a Network Security and Platform Engineer, you will provide technical support for systems hardware, operating systems, software, and related infrastructure. You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of these systems, ensuring they adhere to organizational standards and security requirements. This role requires a strong work ethic, the ability to work independently or collaboratively, and the skill to lead work efforts and resources across functions to achieve key outcomes. Section 2 - Key Responsibilities & Duties Infrastructure & Network Operations Remote Site Support: Support remote sites, including data centers, providing "smart hands " support for infrastructure and network equipment. Routing & Switching: Configure, monitor, and troubleshoot routing and switching infrastructure within a multi-site environment. Hardware Deployment: Install ( "Rack and Stack "), upgrade IOS on new equipment, and remove system components using supplied installation instructions and tools. Traffic Management: Administer and optimize application delivery and traffic-balancing platforms to ensure high availability and performance. Security, Compliance, & Risk Management Firewall Management: Manage and maintain enterprise-grade network firewalls, including rule creation, policy reviews, and security hardening. Vulnerability Assessments: Perform network vulnerability assessments and port-scanning activities to identify and remediate security risks. Compliance: Strictly follow NERC CIP Standards and meet time-sensitive deadlines. Work with vendors as needed to support compliance activities. Patching: Maintain and report on security patching within required timeframes for all Firewalls, Routers, Switches, applications for backups, syslog, monitoring, and network appliances. Monitoring, Maintenance, & Disaster Recovery System Monitoring: Perform daily system monitoring to verify the integrity and availability of all hardware, server resources, and key processes. Log Management: Oversee centralized log collection, monitoring, and alerting systems to support operational visibility, diagnostics, and incident response. Backup & Recovery: Manage secure network backup processes (including automated configurations, validation, and restoration procedures) and participate in Disaster Recovery exercises. Performance Reporting: Review system/application logs, verify completion of scheduled jobs, and perform periodic performance reporting of hardware to support capacity planning. Operations, Testing, & Configuration Troubleshooting: Gather information, define, and resolve infrastructure issues or outages in a timely fashion, providing technical support for both hardware and software. Testing: Design test cases, create test scripts/data, automate repeatable tasks, execute manual/automated testing, and document results. Configuration Management: Apply tools, techniques, and processes to track, log, report on, and correct configuration items and changes. Assist with configuration audits. Section 3 - Position Requirements & Working Conditions On-Call Availability: Participate in a 24x7 on-call rotation providing application and hardware support. Travel Requirement: Position requires 25% travel on a monthly basis by vehicle. Driver's License: A valid driver's license with a safe driving history that meets the company's Safe Driver policy is strictly required. Equal Opportunity Employer, including Veterans and Individuals with Disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
08/04/2026
Full time
JOB TITLE: Network Security Platform Engineer JOB LOCATION: Northborough, MA (onsite 3-6 months to start than remote/hybrid flexibility) WAGE RANGE : $70-80/hr. JOB NUMBER: NGGJP Job Description: As a Network Security and Platform Engineer, you will provide technical support for systems hardware, operating systems, software, and related infrastructure. You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of these systems, ensuring they adhere to organizational standards and security requirements. This role requires a strong work ethic, the ability to work independently or collaboratively, and the skill to lead work efforts and resources across functions to achieve key outcomes. Section 2 - Key Responsibilities & Duties Infrastructure & Network Operations Remote Site Support: Support remote sites, including data centers, providing "smart hands " support for infrastructure and network equipment. Routing & Switching: Configure, monitor, and troubleshoot routing and switching infrastructure within a multi-site environment. Hardware Deployment: Install ( "Rack and Stack "), upgrade IOS on new equipment, and remove system components using supplied installation instructions and tools. Traffic Management: Administer and optimize application delivery and traffic-balancing platforms to ensure high availability and performance. Security, Compliance, & Risk Management Firewall Management: Manage and maintain enterprise-grade network firewalls, including rule creation, policy reviews, and security hardening. Vulnerability Assessments: Perform network vulnerability assessments and port-scanning activities to identify and remediate security risks. Compliance: Strictly follow NERC CIP Standards and meet time-sensitive deadlines. Work with vendors as needed to support compliance activities. Patching: Maintain and report on security patching within required timeframes for all Firewalls, Routers, Switches, applications for backups, syslog, monitoring, and network appliances. Monitoring, Maintenance, & Disaster Recovery System Monitoring: Perform daily system monitoring to verify the integrity and availability of all hardware, server resources, and key processes. Log Management: Oversee centralized log collection, monitoring, and alerting systems to support operational visibility, diagnostics, and incident response. Backup & Recovery: Manage secure network backup processes (including automated configurations, validation, and restoration procedures) and participate in Disaster Recovery exercises. Performance Reporting: Review system/application logs, verify completion of scheduled jobs, and perform periodic performance reporting of hardware to support capacity planning. Operations, Testing, & Configuration Troubleshooting: Gather information, define, and resolve infrastructure issues or outages in a timely fashion, providing technical support for both hardware and software. Testing: Design test cases, create test scripts/data, automate repeatable tasks, execute manual/automated testing, and document results. Configuration Management: Apply tools, techniques, and processes to track, log, report on, and correct configuration items and changes. Assist with configuration audits. Section 3 - Position Requirements & Working Conditions On-Call Availability: Participate in a 24x7 on-call rotation providing application and hardware support. Travel Requirement: Position requires 25% travel on a monthly basis by vehicle. Driver's License: A valid driver's license with a safe driving history that meets the company's Safe Driver policy is strictly required. Equal Opportunity Employer, including Veterans and Individuals with Disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Brunswick, GA . This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested. The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This role will include, but will not be limited to the following responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots. Assist in testing, applying, and maintaining server configurations and related security patches. Assist in maintaining and checking the health of systems and backups to include restore testing. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets. Update tickets following documentation templates and/or guidelines to ensure quality requirements are met. Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner. Provide inventory support and input to the provided inventory system for the customer. Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events. Conduct or provide new equipment deployments and/or requested deployment support. Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets. Analyzes functional business requirements and design specifications for functional activities. Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware. Required Clearance: Public Trust ( trust) Required Qualifications: Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process Associate Degree or equivalent experience 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues General knowledge network products and systems Experience in a rapid paced, time sensitive, high-quality environment Must have excellent team skills and collaboration skills Attention to detail and follow-through Ability to work with minimal supervision Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year). Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails. If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements. Desired Qualifications: Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks. Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. Ability to apply comprehensive knowledge across key tasks and high impact assignments Experience evaluating system performance results and recommending improvements or optimizations Experience performing IT hardware repairs and installing replacement parts Experience planning and leading technology assignments and projects Prior hands-on experience with the setup, configuration and administration of servers and backups Experience functioning as a technical expert across multiple project assignments ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Physical and/or Mental Qualifications, if applicable : Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists. This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs multiple times per shift. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job Ready to join our team? Apply today! Our Network Support Technician (Government) earns $61,600 - $68,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone Weekly Hours: 40 Time Type: Regular Location: Brunswick, Georgia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
07/31/2026
Full time
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Brunswick, GA . This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested. The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This role will include, but will not be limited to the following responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots. Assist in testing, applying, and maintaining server configurations and related security patches. Assist in maintaining and checking the health of systems and backups to include restore testing. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets. Update tickets following documentation templates and/or guidelines to ensure quality requirements are met. Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner. Provide inventory support and input to the provided inventory system for the customer. Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events. Conduct or provide new equipment deployments and/or requested deployment support. Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets. Analyzes functional business requirements and design specifications for functional activities. Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware. Required Clearance: Public Trust ( trust) Required Qualifications: Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process Associate Degree or equivalent experience 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues General knowledge network products and systems Experience in a rapid paced, time sensitive, high-quality environment Must have excellent team skills and collaboration skills Attention to detail and follow-through Ability to work with minimal supervision Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year). Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails. If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements. Desired Qualifications: Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks. Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. Ability to apply comprehensive knowledge across key tasks and high impact assignments Experience evaluating system performance results and recommending improvements or optimizations Experience performing IT hardware repairs and installing replacement parts Experience planning and leading technology assignments and projects Prior hands-on experience with the setup, configuration and administration of servers and backups Experience functioning as a technical expert across multiple project assignments ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Physical and/or Mental Qualifications, if applicable : Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists. This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs multiple times per shift. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job Ready to join our team? Apply today! Our Network Support Technician (Government) earns $61,600 - $68,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone Weekly Hours: 40 Time Type: Regular Location: Brunswick, Georgia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.