HTC Global Services Inc
Buffalo, New York
Job Title: Lead Network Support Engineer Overview / Summary HTC Global Services is seeking an experienced Lead Network Support Engineer (L3) to provide advanced technical leadership and serve as the final escalation point for complex network issues. This role includes network assessments, architecture support, firewall management, performance optimization, automation, and mentoring junior engineers. The engineer will be a core member of the assessment delivery team and transition into a lead technical role supporting the client's transformation from an SOP-based operating model to a self-healing infrastructure model. Work Location: Based out of the HTC Troy office. Must be available to travel to the client location in Buffalo, New York, on short notice as required. Key Responsibilities Assess FortiGate deployments, including FortiOS version currency, FortiManager/FortiAnalyzer integration, HA cluster configuration, SD-WAN posture, security fabric maturity, VPNs, and threat prevention profile alignment. Assess Palo Alto Networks deployments, including PAN-OS version currency, Panorama management, HA configuration, GlobalProtect VPN posture, App-ID/User-ID/Content-ID adoption, WildFire integration, and security policy layering. Review firewall change control processes, rule review cadence, and rulebase governance. Lead data center switching assessments across Cisco Nexus and Arista environments, including spine-leaf, VPC, MLAG, EVPN-VXLAN, rack build standards, cabling, capacity analysis, out-of-band management, and software version currency. Lead reviews of perimeter and network security controls, including firewall rule analysis, policy hygiene, security profiles, and configuration standardization. Support risk register development and 30-60-90-day remediation roadmaps. Develop standardized configuration templates and practice standards for switches, firewalls, network additions, rack builds, and change activities. Contribute to hardware lifecycle, firmware/software currency, and end-of-life/end-of-support reviews. Configure and work with SolarWinds and other monitoring tools. Perform network discovery activities. Apply knowledge of data center design patterns, including spine-leaf topology, ECMP, jumbo frames, storage traffic isolation, and out-of-band management. Act as the final L3 escalation point for complex network issues involving QoS, OSPF, BGP, VLANs, STP, port channels, NAT, ACLs, and VPNs. Perform packet and traffic analysis using Wireshark, FortiAnalyzer, Syslog, and related tools. Lead P1/P2 incident bridge calls, perform root cause analysis, and drive issue resolution. Support network discovery and CMDB tooling, including Device42, Lansweeper, ServiceNow Discovery, SolarWinds, or comparable platforms. Operate within a ServiceNow ITSM environment, supporting incident, change, problem, and CMDB workflows. Contribute to and review high-level and low-level network designs for new sites, migrations, segmentation initiatives, and firewall architectures. Validate network designs for scalability, security, and adherence to enterprise standards. Recommend improvements across routing, switching, wireless, and security environments. Manage and optimize Fortinet FortiGate environments, including policies, NAT, UTM profiles, VPNs, routing, and HA. Audit firewall rules for least-privilege access and compliance. Support segmentation, hardening, and compliance initiatives. Perform capacity planning, traffic analysis, performance tuning, and proactive network health monitoring. Develop and maintain automation scripts using Python, Bash, and EEM. Automate configuration backups, compliance checks, and monitoring integrations. Lead network changes, upgrades, firewall migrations, and routing redesigns. Prepare RFCs, rollback plans, risk assessments, and post-change reports. Coordinate with application, infrastructure, security, and ISP teams. Work with ISPs and OEMs, including Cisco and Fortinet, on escalations, TAC cases, and hardware issues. Validate circuit performance and support last-mile troubleshooting. Maintain network diagrams, SOPs, configuration standards, and runbooks. Improve L1/L2 documentation and operational processes. Mentor L1/L2 engineers and contribute to training, standards, and continuous improvement initiatives. Required Qualifications 10-12 years of networking experience, including 3-4 years in an L3 or Architect-level role. Extensive hands-on experience with Cisco IOS/XE and NX-OS. Strong expertise in routing (OSPF, BGP) and switching (VLANs, STP, EtherChannel). Experience with Fortinet FortiGate (FortiOS) and Palo Alto Networks firewalls. Experience with HA cluster configuration. Experience with SD-WAN posture, security fabric maturity, VPNs, and threat prevention profile alignment. Senior-level experience with Cisco Nexus 9000/7000/5000 series, NX-OS upgrades, VPC, VXLAN/EVPN, FEX topologies, out-of-band management, and greenfield rack builds. Strong experience with Meraki wireless. Experience with Cisco DNaC and Cisco ISE. Solid understanding of network security, VPNs, QoS, and network segmentation. Experience with NMS/SNMP monitoring, Syslog, and packet capture tools. Working knowledge of automation and scripting using Python, Bash, and EEM. Experience configuring SolarWinds and other monitoring tools. Experience performing network discovery. CCNA or equivalent hands-on experience (required). CCNP Enterprise (strongly preferred). Fortinet NSE 4 or higher (preferred). ITIL v4 Foundation (optional). Strong analytical and structured troubleshooting approach. Excellent communication during high-severity incidents. Proactive, detail-oriented, automation-focused, and collaborative mindset. Ability to mentor junior engineers. Ability to perform occasional lifting of network equipment (up to 50 lbs), if required. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. Rhode Island, Washington, Washington DC,Vermont, California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Nevada, Ohio PAY TRANSPARENCY TAGLINE: For information on the compensation range and an overview of benefits offered by HTC Global Services, please email: . Salary, other compensation, and benefits information shared by HTC are accurate as of the date provided. The disclosed range may vary based on factors such as geographic location, education, relevant experience, certifications, skills, role fit, organizational needs & other factors as applicable. HTC Global Services reserves the right to modify ranges in accordance with governmental, state, and local requirements.
Job Title: Lead Network Support Engineer Overview / Summary HTC Global Services is seeking an experienced Lead Network Support Engineer (L3) to provide advanced technical leadership and serve as the final escalation point for complex network issues. This role includes network assessments, architecture support, firewall management, performance optimization, automation, and mentoring junior engineers. The engineer will be a core member of the assessment delivery team and transition into a lead technical role supporting the client's transformation from an SOP-based operating model to a self-healing infrastructure model. Work Location: Based out of the HTC Troy office. Must be available to travel to the client location in Buffalo, New York, on short notice as required. Key Responsibilities Assess FortiGate deployments, including FortiOS version currency, FortiManager/FortiAnalyzer integration, HA cluster configuration, SD-WAN posture, security fabric maturity, VPNs, and threat prevention profile alignment. Assess Palo Alto Networks deployments, including PAN-OS version currency, Panorama management, HA configuration, GlobalProtect VPN posture, App-ID/User-ID/Content-ID adoption, WildFire integration, and security policy layering. Review firewall change control processes, rule review cadence, and rulebase governance. Lead data center switching assessments across Cisco Nexus and Arista environments, including spine-leaf, VPC, MLAG, EVPN-VXLAN, rack build standards, cabling, capacity analysis, out-of-band management, and software version currency. Lead reviews of perimeter and network security controls, including firewall rule analysis, policy hygiene, security profiles, and configuration standardization. Support risk register development and 30-60-90-day remediation roadmaps. Develop standardized configuration templates and practice standards for switches, firewalls, network additions, rack builds, and change activities. Contribute to hardware lifecycle, firmware/software currency, and end-of-life/end-of-support reviews. Configure and work with SolarWinds and other monitoring tools. Perform network discovery activities. Apply knowledge of data center design patterns, including spine-leaf topology, ECMP, jumbo frames, storage traffic isolation, and out-of-band management. Act as the final L3 escalation point for complex network issues involving QoS, OSPF, BGP, VLANs, STP, port channels, NAT, ACLs, and VPNs. Perform packet and traffic analysis using Wireshark, FortiAnalyzer, Syslog, and related tools. Lead P1/P2 incident bridge calls, perform root cause analysis, and drive issue resolution. Support network discovery and CMDB tooling, including Device42, Lansweeper, ServiceNow Discovery, SolarWinds, or comparable platforms. Operate within a ServiceNow ITSM environment, supporting incident, change, problem, and CMDB workflows. Contribute to and review high-level and low-level network designs for new sites, migrations, segmentation initiatives, and firewall architectures. Validate network designs for scalability, security, and adherence to enterprise standards. Recommend improvements across routing, switching, wireless, and security environments. Manage and optimize Fortinet FortiGate environments, including policies, NAT, UTM profiles, VPNs, routing, and HA. Audit firewall rules for least-privilege access and compliance. Support segmentation, hardening, and compliance initiatives. Perform capacity planning, traffic analysis, performance tuning, and proactive network health monitoring. Develop and maintain automation scripts using Python, Bash, and EEM. Automate configuration backups, compliance checks, and monitoring integrations. Lead network changes, upgrades, firewall migrations, and routing redesigns. Prepare RFCs, rollback plans, risk assessments, and post-change reports. Coordinate with application, infrastructure, security, and ISP teams. Work with ISPs and OEMs, including Cisco and Fortinet, on escalations, TAC cases, and hardware issues. Validate circuit performance and support last-mile troubleshooting. Maintain network diagrams, SOPs, configuration standards, and runbooks. Improve L1/L2 documentation and operational processes. Mentor L1/L2 engineers and contribute to training, standards, and continuous improvement initiatives. Required Qualifications 10-12 years of networking experience, including 3-4 years in an L3 or Architect-level role. Extensive hands-on experience with Cisco IOS/XE and NX-OS. Strong expertise in routing (OSPF, BGP) and switching (VLANs, STP, EtherChannel). Experience with Fortinet FortiGate (FortiOS) and Palo Alto Networks firewalls. Experience with HA cluster configuration. Experience with SD-WAN posture, security fabric maturity, VPNs, and threat prevention profile alignment. Senior-level experience with Cisco Nexus 9000/7000/5000 series, NX-OS upgrades, VPC, VXLAN/EVPN, FEX topologies, out-of-band management, and greenfield rack builds. Strong experience with Meraki wireless. Experience with Cisco DNaC and Cisco ISE. Solid understanding of network security, VPNs, QoS, and network segmentation. Experience with NMS/SNMP monitoring, Syslog, and packet capture tools. Working knowledge of automation and scripting using Python, Bash, and EEM. Experience configuring SolarWinds and other monitoring tools. Experience performing network discovery. CCNA or equivalent hands-on experience (required). CCNP Enterprise (strongly preferred). Fortinet NSE 4 or higher (preferred). ITIL v4 Foundation (optional). Strong analytical and structured troubleshooting approach. Excellent communication during high-severity incidents. Proactive, detail-oriented, automation-focused, and collaborative mindset. Ability to mentor junior engineers. Ability to perform occasional lifting of network equipment (up to 50 lbs), if required. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. Rhode Island, Washington, Washington DC,Vermont, California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Nevada, Ohio PAY TRANSPARENCY TAGLINE: For information on the compensation range and an overview of benefits offered by HTC Global Services, please email: . Salary, other compensation, and benefits information shared by HTC are accurate as of the date provided. The disclosed range may vary based on factors such as geographic location, education, relevant experience, certifications, skills, role fit, organizational needs & other factors as applicable. HTC Global Services reserves the right to modify ranges in accordance with governmental, state, and local requirements.
Flatirons Solutions
Boulder, Colorado
Job description Lead Global Infrastructure Operations for Mission-Critical Cloud Environments Flatirons Solutions is seeking a Hosting Operations Manager to lead the strategy, delivery, and continuous improvement of our hosting and cloud operations function. This role is responsible for ensuring the reliability, security, and performance of customer-facing and internal platforms while leading a global team of infrastructure and operations professionals. The successful candidate will play a critical role in advancing our cloud operations capabilities, driving service excellence, and partnering across Engineering, Product Management, Security, Customer Success, and customers to deliver highly available and scalable solutions. Must be located near Boulder, CO. This is a hybrid position. What We're Looking For The ideal candidate will bring: 3+ years of people leadership experience, including managing global or geographically distributed technical teams. Deep experience operating mission-critical production systems with demanding availability, reliability, and performance requirements, preferably in AWS cloud environments. Demonstrated success leading root cause analysis (RCA) and corrective action programs that improve service reliability and operational effectiveness. Key Responsibilities Leadership & Team Management Lead and manage a global Hosting Operations team, including infrastructure, cloud, systems, and operations engineers. Establish team goals, performance objectives, and career development plans. Conduct performance reviews, coaching, mentoring, and succession planning. Recruit, develop, and retain high-performing technical staff. Foster a culture of operational excellence, accountability, continuous improvement, and customer focus. Infrastructure & Operations Management Own the availability, reliability, performance, and operational health of hosted environments. Manage infrastructure supporting customer and corporate systems across cloud and on-premises platforms. Ensure operational readiness through monitoring, alerting, incident response, and problem management processes. Lead capacity planning, infrastructure forecasting, and resource optimization activities. Oversee infrastructure lifecycle management, including hardware refreshes, operating system upgrades, and platform modernization initiatives. Ensure backup, recovery, business continuity, and disaster recovery capabilities are maintained and regularly tested. Drive automation initiatives that improve operational efficiency and reduce manual effort. Establish and maintain operational standards, procedures, runbooks, and documentation. Service Delivery & Customer Engagement Serve as an escalation point for critical customer issues and service disruptions. Participate in customer discussions regarding infrastructure, hosting operations, service performance, and operational improvements. Ensure service level agreements (SLAs) and operational commitments are consistently achieved. Lead major incident management activities and post-incident reviews. Communicate operational status, risks, and improvement initiatives to customers and executive leadership. Cloud & Data Center Operations Oversee operations across AWS and other cloud platforms as required. Ensure efficient utilization of cloud and data center resources. Monitor cloud spending and identify cost optimization opportunities. Collaborate with Engineering teams on platform architecture, scalability, and operational requirements. Security, Compliance & Governance Ensure hosting environments comply with company security policies, customer requirements, and regulatory obligations. Partner with Information Security teams to address vulnerabilities, remediation activities, and security monitoring. Support audits, compliance assessments, and customer security reviews. Establish and maintain Hosting Operations policies, procedures, standards, and controls within the Business Management System. Ensure adherence to Quality Management System (QMS) and Information Security Management System (ISMS) requirements. Metrics & Continuous Improvement Define and maintain Hosting Operations KPIs and service health metrics. Implement metrics-driven processes to measure service quality, availability, performance, and operational efficiency. Lead root cause analysis investigations and corrective action programs. Identify opportunities for operational improvements, automation, and cost reduction. Provide regular reporting on operational performance, risks, and improvement initiatives. Skills, Knowledge & Expertise Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience. 5+ years of experience managing infrastructure, cloud, hosting, or operations teams. 8+ years of experience supporting enterprise infrastructure environments. At least 3 years of direct people leadership experience. Experience managing global or geographically distributed technical teams. Experience supporting both cloud and on-premises infrastructure environments. Experience operating mission-critical production systems with high availability requirements. Experience leading root cause analysis and corrective action initiatives. Experience with IT service management practices, including incident, problem, change, and capacity management. Experience working directly with enterprise customers. Preferred Qualifications AWS certifications or equivalent cloud certifications. ITIL certification. Experience supporting regulated environments and customer audits. SAFe Agile experience. Aerospace industry experience. Technical Expertise AWS cloud services and cloud operations (preferred). Windows and Linux server administration. Virtualization technologies. Enterprise storage, backup, and disaster recovery technologies. Networking and security fundamentals. Infrastructure monitoring and observability platforms. Infrastructure automation and configuration management tools. IT service management platforms. Salary Range: $165,000 to $205,000
Job description Lead Global Infrastructure Operations for Mission-Critical Cloud Environments Flatirons Solutions is seeking a Hosting Operations Manager to lead the strategy, delivery, and continuous improvement of our hosting and cloud operations function. This role is responsible for ensuring the reliability, security, and performance of customer-facing and internal platforms while leading a global team of infrastructure and operations professionals. The successful candidate will play a critical role in advancing our cloud operations capabilities, driving service excellence, and partnering across Engineering, Product Management, Security, Customer Success, and customers to deliver highly available and scalable solutions. Must be located near Boulder, CO. This is a hybrid position. What We're Looking For The ideal candidate will bring: 3+ years of people leadership experience, including managing global or geographically distributed technical teams. Deep experience operating mission-critical production systems with demanding availability, reliability, and performance requirements, preferably in AWS cloud environments. Demonstrated success leading root cause analysis (RCA) and corrective action programs that improve service reliability and operational effectiveness. Key Responsibilities Leadership & Team Management Lead and manage a global Hosting Operations team, including infrastructure, cloud, systems, and operations engineers. Establish team goals, performance objectives, and career development plans. Conduct performance reviews, coaching, mentoring, and succession planning. Recruit, develop, and retain high-performing technical staff. Foster a culture of operational excellence, accountability, continuous improvement, and customer focus. Infrastructure & Operations Management Own the availability, reliability, performance, and operational health of hosted environments. Manage infrastructure supporting customer and corporate systems across cloud and on-premises platforms. Ensure operational readiness through monitoring, alerting, incident response, and problem management processes. Lead capacity planning, infrastructure forecasting, and resource optimization activities. Oversee infrastructure lifecycle management, including hardware refreshes, operating system upgrades, and platform modernization initiatives. Ensure backup, recovery, business continuity, and disaster recovery capabilities are maintained and regularly tested. Drive automation initiatives that improve operational efficiency and reduce manual effort. Establish and maintain operational standards, procedures, runbooks, and documentation. Service Delivery & Customer Engagement Serve as an escalation point for critical customer issues and service disruptions. Participate in customer discussions regarding infrastructure, hosting operations, service performance, and operational improvements. Ensure service level agreements (SLAs) and operational commitments are consistently achieved. Lead major incident management activities and post-incident reviews. Communicate operational status, risks, and improvement initiatives to customers and executive leadership. Cloud & Data Center Operations Oversee operations across AWS and other cloud platforms as required. Ensure efficient utilization of cloud and data center resources. Monitor cloud spending and identify cost optimization opportunities. Collaborate with Engineering teams on platform architecture, scalability, and operational requirements. Security, Compliance & Governance Ensure hosting environments comply with company security policies, customer requirements, and regulatory obligations. Partner with Information Security teams to address vulnerabilities, remediation activities, and security monitoring. Support audits, compliance assessments, and customer security reviews. Establish and maintain Hosting Operations policies, procedures, standards, and controls within the Business Management System. Ensure adherence to Quality Management System (QMS) and Information Security Management System (ISMS) requirements. Metrics & Continuous Improvement Define and maintain Hosting Operations KPIs and service health metrics. Implement metrics-driven processes to measure service quality, availability, performance, and operational efficiency. Lead root cause analysis investigations and corrective action programs. Identify opportunities for operational improvements, automation, and cost reduction. Provide regular reporting on operational performance, risks, and improvement initiatives. Skills, Knowledge & Expertise Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience. 5+ years of experience managing infrastructure, cloud, hosting, or operations teams. 8+ years of experience supporting enterprise infrastructure environments. At least 3 years of direct people leadership experience. Experience managing global or geographically distributed technical teams. Experience supporting both cloud and on-premises infrastructure environments. Experience operating mission-critical production systems with high availability requirements. Experience leading root cause analysis and corrective action initiatives. Experience with IT service management practices, including incident, problem, change, and capacity management. Experience working directly with enterprise customers. Preferred Qualifications AWS certifications or equivalent cloud certifications. ITIL certification. Experience supporting regulated environments and customer audits. SAFe Agile experience. Aerospace industry experience. Technical Expertise AWS cloud services and cloud operations (preferred). Windows and Linux server administration. Virtualization technologies. Enterprise storage, backup, and disaster recovery technologies. Networking and security fundamentals. Infrastructure monitoring and observability platforms. Infrastructure automation and configuration management tools. IT service management platforms. Salary Range: $165,000 to $205,000
Amazon Data Services, Inc.
Sterling, Virginia
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are currently seeking a Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data facilities. The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge you've been looking for! About the team AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Experience carrying new design concepts through exploration, development, and into deployment or mass production - Experience in MS Excel, Word, and Windows Operating Systems - Experience with power management and power monitoring systems PREFERRED QUALIFICATIONS - 5+ years of project management in data centers or comparable critical infrastructure experience - Knowledge of critical data center equipment - Knowledge of engineering documentation, electrical diagrams and standard operating procedures - Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA - Experience in project management in data centers or comparable critical infrastructure - Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure - Experience reading and interpreting construction specifications and drawings for all domains Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Sterling - 111 100.00 USD annually
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are currently seeking a Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data facilities. The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge you've been looking for! About the team AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Experience carrying new design concepts through exploration, development, and into deployment or mass production - Experience in MS Excel, Word, and Windows Operating Systems - Experience with power management and power monitoring systems PREFERRED QUALIFICATIONS - 5+ years of project management in data centers or comparable critical infrastructure experience - Knowledge of critical data center equipment - Knowledge of engineering documentation, electrical diagrams and standard operating procedures - Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA - Experience in project management in data centers or comparable critical infrastructure - Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure - Experience reading and interpreting construction specifications and drawings for all domains Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Sterling - 111 100.00 USD annually