We Are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live, and fostering a culture of opportunity and growth for our Associates throughout their careers. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. A Career That Empowers You to Build Your Future We are seeking a skilled and proactive AI Agent Developer to design, build, deploy, and maintain intelligent AI agents on the ServiceNow platform that transform how our HR organization serves associates. Working at the intersection of HR strategy, conversational AI, and platform engineering, you will translate complex HR Service Delivery (HRSD) processes into production-grade Now Assist skills and AI Agents that resolve associate questions, automate case work, and accelerate journeys like onboarding and offboarding. This role offers the opportunity to quickly drive enterprise agentic AI adoption using ServiceNow Now Assist, AI Agent Studio, and Virtual Agent in a collaborative, innovation-driven environment. Your Responsibilities on the Team Partner with HR stakeholders (product owners, HR business partners, and process owners) to identify high-value HRSD use cases for Now Assist skills and AI Agents, and to prioritize automation opportunities across the associate lifecycle. Design agent personas, topics, and workflows including decision logic, triggers, tool selection, escalation paths, and human-in-the-loop review for autonomous and assisted HR use cases. Build and configure AI Agents in ServiceNow AI Agent Studio and author custom generative skills with the Now Assist Skill Kit (NASK), grounding agents in HR Knowledge, Employee Center content. Develop and tune prompts, skill instructions, and tool/action definitions; connect agents to HR Case and Knowledge Management, catalog items, and external systems (e.g., Workday A2A, MCP), the Generative AI Controller, Flow Designer, and REST APIs. Configure and extend Virtual Agent conversations and Now Assist for HRSD experiences, including out-of-the-box HR agents for onboarding ramp-up plans and offboarding knowledge transfer. Test, iterate, and validate agent behavior under real-world conditions using the Automated Test Framework (ATF), scenario simulations, edge-case handling, and skill/agent evaluation before release. Deploy agents through ServiceNow update sets / application scopes across sub-production and production instances, dashboards, and Platform Analytics. Maintain agents post-deployment: monitor deflection, containment, and quality metrics; refine prompts, topics, and workflows; and manage feedback loops and human-in-the-loop interventions. Ensure governance, compliance, security, and responsible-AI practices are built into every agent - data access controls, ACLs, domain separation where applicable, audit trails, output guardrails, and escalation protocols for sensitive HR data. Document agent specifications, conversation and workflow diagrams, user guides, change logs, and enablement materials for HR operations and support teams. Stay current with the rapidly evolving ServiceNow AI roadmap (Now Assist, AI Agents, AI Agent Orchestrator, AI Control Tower, and each half-yearly platform release) and bring best practices into the organization. Your Toolbox Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, or a related technical field; equivalent hands-on ServiceNow experience will be considered. 2-4+ years of experience implementing or developing on the ServiceNow platform, with at least 1 year building conversational or agentic AI experiences (Now Assist, Virtual Agent, or AI Agents). Demonstrated experience creating AI agents or automations for enterprise operations - shipping agents/skills that run against real business processes and users, not just prototypes. Required certification: ServiceNow Certified System Administrator (CSA) required. Preferred certifications: Certified Implementation Specialist - Human Resources (CIS-HR) and/or ServiceNow AI Agent / Now Assist credentials. Working knowledge of the ServiceNow HRSD data model - HR Cases, HR Services, Employee Center, HR Knowledge, Lifecycle Events / HR Journeys, and Employee Document Management. Hands-on proficiency with the Now Platform: Flow Designer, IntegrationHub, Scripted / Table REST APIs, Business Rules, Script Includes, ACLs, and the Automated Test Framework (ATF). Familiarity with ServiceNow GenAI architecture: Now Assist, AI Agent Studio, Now Assist Skill Kit (NASK), Generative AI Controller, AI Search, and the distinction between GenAI skills, workflows, and autonomous AI Agents. Solid scripting ability in JavaScript (server- and client-side glide scripting) and comfort reading/consuming JSON REST payloads. Understanding of core AI agent concepts - large language models (LLMs), retrieval-augmented generation (RAG), prompt engineering, grounding/knowledge sources, tool calling, and agent orchestration - as applied within ServiceNow. Proven ability to integrate disparate systems through APIs and webhooks; experience integrating an HRIS such as Workday is a strong plus. Experience designing for production: scalability, reliability, monitoring, error handling, and lifecycle/version management on the Now Platform. Strong problem-solving mindset with the ability to translate complex HR requirements into functional, governed AI workflows. Excellent communication skills to collaborate with non-technical HR stakeholders and present technical concepts clearly. Why Lennar At Lennar, you will help pioneer how one of the country's largest homebuilders uses agentic AI to support its associates. You'll own real production workloads, work directly with HR leadership, and grow alongside a fast-evolving ServiceNow AI platform - all within a company recognized for its culture of opportunity and growth. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
08/04/2026
Full time
We Are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live, and fostering a culture of opportunity and growth for our Associates throughout their careers. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. A Career That Empowers You to Build Your Future We are seeking a skilled and proactive AI Agent Developer to design, build, deploy, and maintain intelligent AI agents on the ServiceNow platform that transform how our HR organization serves associates. Working at the intersection of HR strategy, conversational AI, and platform engineering, you will translate complex HR Service Delivery (HRSD) processes into production-grade Now Assist skills and AI Agents that resolve associate questions, automate case work, and accelerate journeys like onboarding and offboarding. This role offers the opportunity to quickly drive enterprise agentic AI adoption using ServiceNow Now Assist, AI Agent Studio, and Virtual Agent in a collaborative, innovation-driven environment. Your Responsibilities on the Team Partner with HR stakeholders (product owners, HR business partners, and process owners) to identify high-value HRSD use cases for Now Assist skills and AI Agents, and to prioritize automation opportunities across the associate lifecycle. Design agent personas, topics, and workflows including decision logic, triggers, tool selection, escalation paths, and human-in-the-loop review for autonomous and assisted HR use cases. Build and configure AI Agents in ServiceNow AI Agent Studio and author custom generative skills with the Now Assist Skill Kit (NASK), grounding agents in HR Knowledge, Employee Center content. Develop and tune prompts, skill instructions, and tool/action definitions; connect agents to HR Case and Knowledge Management, catalog items, and external systems (e.g., Workday A2A, MCP), the Generative AI Controller, Flow Designer, and REST APIs. Configure and extend Virtual Agent conversations and Now Assist for HRSD experiences, including out-of-the-box HR agents for onboarding ramp-up plans and offboarding knowledge transfer. Test, iterate, and validate agent behavior under real-world conditions using the Automated Test Framework (ATF), scenario simulations, edge-case handling, and skill/agent evaluation before release. Deploy agents through ServiceNow update sets / application scopes across sub-production and production instances, dashboards, and Platform Analytics. Maintain agents post-deployment: monitor deflection, containment, and quality metrics; refine prompts, topics, and workflows; and manage feedback loops and human-in-the-loop interventions. Ensure governance, compliance, security, and responsible-AI practices are built into every agent - data access controls, ACLs, domain separation where applicable, audit trails, output guardrails, and escalation protocols for sensitive HR data. Document agent specifications, conversation and workflow diagrams, user guides, change logs, and enablement materials for HR operations and support teams. Stay current with the rapidly evolving ServiceNow AI roadmap (Now Assist, AI Agents, AI Agent Orchestrator, AI Control Tower, and each half-yearly platform release) and bring best practices into the organization. Your Toolbox Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, or a related technical field; equivalent hands-on ServiceNow experience will be considered. 2-4+ years of experience implementing or developing on the ServiceNow platform, with at least 1 year building conversational or agentic AI experiences (Now Assist, Virtual Agent, or AI Agents). Demonstrated experience creating AI agents or automations for enterprise operations - shipping agents/skills that run against real business processes and users, not just prototypes. Required certification: ServiceNow Certified System Administrator (CSA) required. Preferred certifications: Certified Implementation Specialist - Human Resources (CIS-HR) and/or ServiceNow AI Agent / Now Assist credentials. Working knowledge of the ServiceNow HRSD data model - HR Cases, HR Services, Employee Center, HR Knowledge, Lifecycle Events / HR Journeys, and Employee Document Management. Hands-on proficiency with the Now Platform: Flow Designer, IntegrationHub, Scripted / Table REST APIs, Business Rules, Script Includes, ACLs, and the Automated Test Framework (ATF). Familiarity with ServiceNow GenAI architecture: Now Assist, AI Agent Studio, Now Assist Skill Kit (NASK), Generative AI Controller, AI Search, and the distinction between GenAI skills, workflows, and autonomous AI Agents. Solid scripting ability in JavaScript (server- and client-side glide scripting) and comfort reading/consuming JSON REST payloads. Understanding of core AI agent concepts - large language models (LLMs), retrieval-augmented generation (RAG), prompt engineering, grounding/knowledge sources, tool calling, and agent orchestration - as applied within ServiceNow. Proven ability to integrate disparate systems through APIs and webhooks; experience integrating an HRIS such as Workday is a strong plus. Experience designing for production: scalability, reliability, monitoring, error handling, and lifecycle/version management on the Now Platform. Strong problem-solving mindset with the ability to translate complex HR requirements into functional, governed AI workflows. Excellent communication skills to collaborate with non-technical HR stakeholders and present technical concepts clearly. Why Lennar At Lennar, you will help pioneer how one of the country's largest homebuilders uses agentic AI to support its associates. You'll own real production workloads, work directly with HR leadership, and grow alongside a fast-evolving ServiceNow AI platform - all within a company recognized for its culture of opportunity and growth. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Systems Engineer II Collaboration & Endpoint Engineering We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. A Career that Empowers You to Build Your Future The Collaboration & Endpoint Engineer supports the planning, implementation, administration, and day-to-day operations of enterprise collaboration platforms, endpoint management systems, and virtual desktop infrastructure (VDI) serving over 12,000 endpoints across Windows, macOS, iOS, Android, and other devices. The role serves as a technical contributor and subject matter expert, ensuring seamless communication, security, and productivity across the enterprise. Your Responsibilities on the Team Collaboration & Productivity Platforms Administer and maintain enterprise collaboration platforms - including Microsoft Teams, Exchange Online, SharePoint, OneDrive, Purview, Zoom, and Box - ensuring availability, performance, security, and compliance. Support integration projects with IT and business stakeholders to streamline communication workflows. Develop and maintain system documentation, runbooks, and standard operating procedures. Identity & Directory Services Administer Active Directory and Microsoft Entra ID, including Group Policy, OU structures, hybrid identity, Conditional Access, RBAC, and directory synchronization via Entra Connect. Support identity governance initiatives including access reviews and joiner/mover/leaver lifecycle workflows. Troubleshoot identity and authentication issues - SSO, MFA, and federation - across hybrid environments. Endpoint Engineering & Management Administer Microsoft Intune for device management across Windows, macOS, iOS, and Android, including enrollment, configuration policies, app deployment, and Windows Autopilot provisioning. Support Virtual Desktop Infrastructure (VDI) environments including Azure Virtual Desktop (AVD), Citrix, or VMware Horizon for remote and hybrid workers. Maintain endpoint security baselines, CIS benchmarks, and hardening standards in partnership with security teams; enforce Microsoft Defender for Endpoint, BitLocker, and DLP policies. Manage endpoint patching and software updates using Intune, MECM/SCCM, or equivalent tooling to ensure timely vulnerability remediation. Support application packaging, deployment, and lifecycle for enterprise endpoint software, including scripting using PowerShell or similar tools. Monitor endpoint health, compliance posture, and fleet performance using telemetry and reporting. Support BYOD and corporate device programs, including conditional access enforcement and data separation policies via Intune App Protection Policies. AI Tools & Cross-Functional Support Assist with administration of enterprise AI tools including Claude (Anthropic), ChatGPT and CoPilot Enterprise, supporting licensing, configuration, user provisioning, and policy management. Partner with network, application, governance and security teams to support business requirements and enterprise architecture standards. Research emerging technologies across collaboration, AI, identity, and endpoint management and share findings with the team. Requirements Bachelor's degree in Computer Science, Information Technology, or related field - or equivalent work experience. 3-5+ years of experience in systems engineering or IT administration in enterprise environments. Hands-on experience administering Microsoft 365 platforms, including Teams, Exchange Online, SharePoint Online, Purview, Zoom, and Box. Experience with Microsoft Intune / Microsoft Endpoint Manager for MDM/MAM, including device enrollment, compliance policies, configuration profiles, and app deployment across Windows, macOS, iOS, and Android. Familiarity with VDI platforms such as Azure Virtual Desktop (AVD), Citrix, or VMware Horizon. Scripting and automation experience using PowerShell, Python, or similar tools, including endpoint provisioning and application management. Familiarity with endpoint security tooling including Microsoft Defender for Endpoint, BitLocker, and Intune-enforced compliance policies. Working knowledge of Active Directory and Microsoft Entra ID, including GPO management, hybrid identity, and Conditional Access. Relevant certifications a plus: Microsoft 365 Certified (MD-102), Azure Administrator (AZ-104), or equivalent. Strong troubleshooting and problem-solving skills across collaboration and endpoint environments. Experience with ServiceNow or similar ITSM platforms. Clear written and verbal communication skills, with ability to explain technical concepts to non-technical stakeholders. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
08/04/2026
Full time
Systems Engineer II Collaboration & Endpoint Engineering We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. A Career that Empowers You to Build Your Future The Collaboration & Endpoint Engineer supports the planning, implementation, administration, and day-to-day operations of enterprise collaboration platforms, endpoint management systems, and virtual desktop infrastructure (VDI) serving over 12,000 endpoints across Windows, macOS, iOS, Android, and other devices. The role serves as a technical contributor and subject matter expert, ensuring seamless communication, security, and productivity across the enterprise. Your Responsibilities on the Team Collaboration & Productivity Platforms Administer and maintain enterprise collaboration platforms - including Microsoft Teams, Exchange Online, SharePoint, OneDrive, Purview, Zoom, and Box - ensuring availability, performance, security, and compliance. Support integration projects with IT and business stakeholders to streamline communication workflows. Develop and maintain system documentation, runbooks, and standard operating procedures. Identity & Directory Services Administer Active Directory and Microsoft Entra ID, including Group Policy, OU structures, hybrid identity, Conditional Access, RBAC, and directory synchronization via Entra Connect. Support identity governance initiatives including access reviews and joiner/mover/leaver lifecycle workflows. Troubleshoot identity and authentication issues - SSO, MFA, and federation - across hybrid environments. Endpoint Engineering & Management Administer Microsoft Intune for device management across Windows, macOS, iOS, and Android, including enrollment, configuration policies, app deployment, and Windows Autopilot provisioning. Support Virtual Desktop Infrastructure (VDI) environments including Azure Virtual Desktop (AVD), Citrix, or VMware Horizon for remote and hybrid workers. Maintain endpoint security baselines, CIS benchmarks, and hardening standards in partnership with security teams; enforce Microsoft Defender for Endpoint, BitLocker, and DLP policies. Manage endpoint patching and software updates using Intune, MECM/SCCM, or equivalent tooling to ensure timely vulnerability remediation. Support application packaging, deployment, and lifecycle for enterprise endpoint software, including scripting using PowerShell or similar tools. Monitor endpoint health, compliance posture, and fleet performance using telemetry and reporting. Support BYOD and corporate device programs, including conditional access enforcement and data separation policies via Intune App Protection Policies. AI Tools & Cross-Functional Support Assist with administration of enterprise AI tools including Claude (Anthropic), ChatGPT and CoPilot Enterprise, supporting licensing, configuration, user provisioning, and policy management. Partner with network, application, governance and security teams to support business requirements and enterprise architecture standards. Research emerging technologies across collaboration, AI, identity, and endpoint management and share findings with the team. Requirements Bachelor's degree in Computer Science, Information Technology, or related field - or equivalent work experience. 3-5+ years of experience in systems engineering or IT administration in enterprise environments. Hands-on experience administering Microsoft 365 platforms, including Teams, Exchange Online, SharePoint Online, Purview, Zoom, and Box. Experience with Microsoft Intune / Microsoft Endpoint Manager for MDM/MAM, including device enrollment, compliance policies, configuration profiles, and app deployment across Windows, macOS, iOS, and Android. Familiarity with VDI platforms such as Azure Virtual Desktop (AVD), Citrix, or VMware Horizon. Scripting and automation experience using PowerShell, Python, or similar tools, including endpoint provisioning and application management. Familiarity with endpoint security tooling including Microsoft Defender for Endpoint, BitLocker, and Intune-enforced compliance policies. Working knowledge of Active Directory and Microsoft Entra ID, including GPO management, hybrid identity, and Conditional Access. Relevant certifications a plus: Microsoft 365 Certified (MD-102), Azure Administrator (AZ-104), or equivalent. Strong troubleshooting and problem-solving skills across collaboration and endpoint environments. Experience with ServiceNow or similar ITSM platforms. Clear written and verbal communication skills, with ability to explain technical concepts to non-technical stakeholders. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Lead - Cloud Operations Engineer We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. A Career that Empowers You to Build Your Future Step into a role as a Cloud Operations - Lead Engineer, where you will balance hands-on engineering with technical leadership across our hybrid cloud estate comprised of AWS, Azure, and on-premises data centers. You will be the go-to resource the Cloud Operations team relies on to help drive best practices within operations, automation and self-healing, mature disaster recovery practices, and establish observability standards with well-defined SLAs and SLOs for our infrastructure and cloud workloads. You'll also help lead cloud migration initiatives that modernize and consolidate our environments, paving the way toward engineering management roles. Your Responsibilities on the Team Serve as the senior technical lead across the Cloud Operations portfolio of AWS & Azure. Taking delegated initiatives and driving them to completion. Lead day-to-day operations, optimization, and incident response across cloud and on-premises environments. Help plan and execute the migration of workloads from on-premises data centers and Azure into AWS as the primary cloud platform. Propose, design, and implement automation, self-healing, and auto-remediation to reduce manual toil and improve reliability. Architect and maintain infrastructure as code using Terraform, with version control and CI/CD delivered through GitHub, Terraform, and Spotify Backstage. Design, document, and test disaster recovery, backup, failover, and business-continuity strategies across cloud and data center environments. Set and uphold server administration standards for Linux and Windows, including server patching and lifecycle management. Oversee data center operations with a focus on storage, virtualization, and capacity management, supporting hybrid integrations with cloud platforms. Partner with security, platform, DevEx, and application teams to embed best practices in reliability, observability, governance, and cost optimization. Mentor engineers and grow the team's technical depth across the cloud operations domains. Experience maintaining and improving Citrix and/or comparable DaaS solutions a plus. Requirements Bachelor's degree in Computer Science, Information Technology, or related field preferred. 8+ years of experience in cloud operations, infrastructure, or systems engineering, including hands-on work in AWS and Azure. Broad, hands-on expertise across multiple cloud operations domains: AWS and Azure; Linux and Windows server administration; patching; virtualization and storage; experience with Database systems a plus (MSSQL/Postgres). Proven experience with infrastructure as code (Terraform) and version control/CI-CD workflows in GitHub. Demonstrated experience designing and implementing automation, self-healing, and disaster recovery in production environments. Experience leading or supporting large-scale cloud migrations (data center and multi-cloud into a primary cloud platform). Proficiency in scripting (Python, PowerShell, Bash) for automation and integration. Strong communicator and mentor able to take delegated initiatives and lead them independently. Certifications (one or more preferred): AWS Solutions Architect - Professional; Microsoft Azure Administrator or Azure Solutions Architect Expert; HashiCorp Certified: Terraform Associate. Physical & Office/Site Presence Requirements This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may change at any time with or without notice. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
08/04/2026
Full time
Lead - Cloud Operations Engineer We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. A Career that Empowers You to Build Your Future Step into a role as a Cloud Operations - Lead Engineer, where you will balance hands-on engineering with technical leadership across our hybrid cloud estate comprised of AWS, Azure, and on-premises data centers. You will be the go-to resource the Cloud Operations team relies on to help drive best practices within operations, automation and self-healing, mature disaster recovery practices, and establish observability standards with well-defined SLAs and SLOs for our infrastructure and cloud workloads. You'll also help lead cloud migration initiatives that modernize and consolidate our environments, paving the way toward engineering management roles. Your Responsibilities on the Team Serve as the senior technical lead across the Cloud Operations portfolio of AWS & Azure. Taking delegated initiatives and driving them to completion. Lead day-to-day operations, optimization, and incident response across cloud and on-premises environments. Help plan and execute the migration of workloads from on-premises data centers and Azure into AWS as the primary cloud platform. Propose, design, and implement automation, self-healing, and auto-remediation to reduce manual toil and improve reliability. Architect and maintain infrastructure as code using Terraform, with version control and CI/CD delivered through GitHub, Terraform, and Spotify Backstage. Design, document, and test disaster recovery, backup, failover, and business-continuity strategies across cloud and data center environments. Set and uphold server administration standards for Linux and Windows, including server patching and lifecycle management. Oversee data center operations with a focus on storage, virtualization, and capacity management, supporting hybrid integrations with cloud platforms. Partner with security, platform, DevEx, and application teams to embed best practices in reliability, observability, governance, and cost optimization. Mentor engineers and grow the team's technical depth across the cloud operations domains. Experience maintaining and improving Citrix and/or comparable DaaS solutions a plus. Requirements Bachelor's degree in Computer Science, Information Technology, or related field preferred. 8+ years of experience in cloud operations, infrastructure, or systems engineering, including hands-on work in AWS and Azure. Broad, hands-on expertise across multiple cloud operations domains: AWS and Azure; Linux and Windows server administration; patching; virtualization and storage; experience with Database systems a plus (MSSQL/Postgres). Proven experience with infrastructure as code (Terraform) and version control/CI-CD workflows in GitHub. Demonstrated experience designing and implementing automation, self-healing, and disaster recovery in production environments. Experience leading or supporting large-scale cloud migrations (data center and multi-cloud into a primary cloud platform). Proficiency in scripting (Python, PowerShell, Bash) for automation and integration. Strong communicator and mentor able to take delegated initiatives and lead them independently. Certifications (one or more preferred): AWS Solutions Architect - Professional; Microsoft Azure Administrator or Azure Solutions Architect Expert; HashiCorp Certified: Terraform Associate. Physical & Office/Site Presence Requirements This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may change at any time with or without notice. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Overview Heritage Bank has an exciting opportunity to join our organization! We are seeking a IT systems engineer to join our Information Technology team. This is a fully on-site position. The IT systems engineer is responsible for the stability, integrity, and efficient operation of the Bank's in-house information technology systems by implementing, monitoring, supporting and optimizing of network software, hardware, applications and associated operating systems. Knowledge of and experience administering, designing, or deploying operating systems such as Microsoft Exchange, Microsoft 365, Active Directory, AD Federation Services, SQL Server Always On Availability Groups, Microsoft Entra, IAM / PAM software, Load Balancers, and other current technology is highly desired. Preferred location for this position is Tacoma, WA; however depending on skills and experience, Heritage Bank locations in Bellingham WA , Bremerton, WA, or Hillsboro, OR may be considered. Base Salary Range $91,707.00 - $114,639.00 - $137,561.00 annual Role at a Glance: Plans and implements new enterprise systems and maintain existing systems, including but not limited to servers, messaging systems, security, IP telephony, backup and disaster recovery, virtualization technology, storage, and networking infrastructure. Monitors system and network utilization and capacity constraints. Makes recommendations to management, and implement in a timely manner. Serves as technical resource and subject matter expert for the Bank's technical staff. Analyzes and applies patches, upgrades and changes on infrastructure systems. Designs, implements, and maintains backup and redundancy strategies on physical and virtual environments. Develops training and documentation materials for technical staff and/or end users, as applicable and/or required on project deliverables. Performs security audits of network-connected systems to ensure compliance with the Bank's policies and procedures. Acts as a technical resource for technology design, research and acquisition of new hardware and software systems; recommend modifications and upgrades to management, as needed and/or required, implement in a timely manner. May lead and direct the work of others and serve as project leader. Understands and maintains working knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area. Understands and complies with all policies, procedures, standards and guidance relevant to assigned job duties. Core Skills and Qualifications: High School Diploma or equivalent - required. Bachelor's Degree (BA/BS) in a Technical Field such as Information Technology, Computer Science, Systems Engineering, or related field - preferred. 3+ years recent systems and network management experience designing and implementing software systems, applications and related products in a Microsoft Windows environment - required. Experience in banking, financial services, or a mid to large size company - preferred. Cisco Certified Network Technician (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA) or other applicable certifications - preferred. Equivalent combination of education, certifications, training, and/or relevant work experience may be considered. Provides an exceptional level of service for internal and external customers, with the ability to build and maintain positive, professional relationships, to successfully interact with all levels and functional areas of the organization. Excellent business communication skills, with demonstrated ability to effectively communicate technical information verbally and in writing; with the ability to read, write, speak, and understand English well. Strong planning, organizational, time management, analytical and follow up skills, to ensure all assignments are appropriately prioritized and deadlines are met, with minimal direction and supervision. Thorough knowledge of software, hardware and network applications. Strong knowledge of network infrastructure and IP networking. Strong knowledge of computer network security systems, procedures, techniques and applications. Ability to manage, coordinate and organize data, gather a comprehensive view and design new concepts. Knowledge of both theoretical and practical aspects of project management to include requirements gathering and specifications development, demonstrating the ability to plan, and lead mid to large scale IT projects. Unquestionable integrity in handling sensitive and confidential information. Knowledge of network cabling standards for data and telecom. Working Environment/Conditions: Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and/or customer contacts and interruptions during the day Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and or extended hours, and assist at other locations or remotely, as needed. Physical Demands/Effort: Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Typically sitting at a desk or table; frequently standing, intermittently stooping, bending at the waist, kneeling or crouching to file materials. Occasional lifting and/or moving up to 75 lbs. (files, boxes, etc.). Travel Time: 10 - 20% with willingness and availability to travel to other bank locations as needed to support bank infrastructure systems; valid driver's license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions. As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month , while also enjoying 11 paid holidays each calendar year, and an annual float day. pro-rated from start date, and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment. The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position. Heritage Bank is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law. Job applicants have certain legal rights. Please click here for information regarding these rights. If you need assistance completing the online application, please email: Salary Range Disclaimer The base salary range represents Heritage Bank's current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank's total compensation package for full-time and part-time employees. Depending on position, other total compensation rewards may include monthly, quarterly or annual incentive, and/or bonuses. #:Information Technology / Systems #:3615 Pacific Avenue #:Tacoma #:WA #:98418 #:false mon
08/04/2026
Full time
Overview Heritage Bank has an exciting opportunity to join our organization! We are seeking a IT systems engineer to join our Information Technology team. This is a fully on-site position. The IT systems engineer is responsible for the stability, integrity, and efficient operation of the Bank's in-house information technology systems by implementing, monitoring, supporting and optimizing of network software, hardware, applications and associated operating systems. Knowledge of and experience administering, designing, or deploying operating systems such as Microsoft Exchange, Microsoft 365, Active Directory, AD Federation Services, SQL Server Always On Availability Groups, Microsoft Entra, IAM / PAM software, Load Balancers, and other current technology is highly desired. Preferred location for this position is Tacoma, WA; however depending on skills and experience, Heritage Bank locations in Bellingham WA , Bremerton, WA, or Hillsboro, OR may be considered. Base Salary Range $91,707.00 - $114,639.00 - $137,561.00 annual Role at a Glance: Plans and implements new enterprise systems and maintain existing systems, including but not limited to servers, messaging systems, security, IP telephony, backup and disaster recovery, virtualization technology, storage, and networking infrastructure. Monitors system and network utilization and capacity constraints. Makes recommendations to management, and implement in a timely manner. Serves as technical resource and subject matter expert for the Bank's technical staff. Analyzes and applies patches, upgrades and changes on infrastructure systems. Designs, implements, and maintains backup and redundancy strategies on physical and virtual environments. Develops training and documentation materials for technical staff and/or end users, as applicable and/or required on project deliverables. Performs security audits of network-connected systems to ensure compliance with the Bank's policies and procedures. Acts as a technical resource for technology design, research and acquisition of new hardware and software systems; recommend modifications and upgrades to management, as needed and/or required, implement in a timely manner. May lead and direct the work of others and serve as project leader. Understands and maintains working knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area. Understands and complies with all policies, procedures, standards and guidance relevant to assigned job duties. Core Skills and Qualifications: High School Diploma or equivalent - required. Bachelor's Degree (BA/BS) in a Technical Field such as Information Technology, Computer Science, Systems Engineering, or related field - preferred. 3+ years recent systems and network management experience designing and implementing software systems, applications and related products in a Microsoft Windows environment - required. Experience in banking, financial services, or a mid to large size company - preferred. Cisco Certified Network Technician (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA) or other applicable certifications - preferred. Equivalent combination of education, certifications, training, and/or relevant work experience may be considered. Provides an exceptional level of service for internal and external customers, with the ability to build and maintain positive, professional relationships, to successfully interact with all levels and functional areas of the organization. Excellent business communication skills, with demonstrated ability to effectively communicate technical information verbally and in writing; with the ability to read, write, speak, and understand English well. Strong planning, organizational, time management, analytical and follow up skills, to ensure all assignments are appropriately prioritized and deadlines are met, with minimal direction and supervision. Thorough knowledge of software, hardware and network applications. Strong knowledge of network infrastructure and IP networking. Strong knowledge of computer network security systems, procedures, techniques and applications. Ability to manage, coordinate and organize data, gather a comprehensive view and design new concepts. Knowledge of both theoretical and practical aspects of project management to include requirements gathering and specifications development, demonstrating the ability to plan, and lead mid to large scale IT projects. Unquestionable integrity in handling sensitive and confidential information. Knowledge of network cabling standards for data and telecom. Working Environment/Conditions: Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and/or customer contacts and interruptions during the day Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and or extended hours, and assist at other locations or remotely, as needed. Physical Demands/Effort: Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Typically sitting at a desk or table; frequently standing, intermittently stooping, bending at the waist, kneeling or crouching to file materials. Occasional lifting and/or moving up to 75 lbs. (files, boxes, etc.). Travel Time: 10 - 20% with willingness and availability to travel to other bank locations as needed to support bank infrastructure systems; valid driver's license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions. As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month , while also enjoying 11 paid holidays each calendar year, and an annual float day. pro-rated from start date, and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment. The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position. Heritage Bank is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law. Job applicants have certain legal rights. Please click here for information regarding these rights. If you need assistance completing the online application, please email: Salary Range Disclaimer The base salary range represents Heritage Bank's current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank's total compensation package for full-time and part-time employees. Depending on position, other total compensation rewards may include monthly, quarterly or annual incentive, and/or bonuses. #:Information Technology / Systems #:3615 Pacific Avenue #:Tacoma #:WA #:98418 #:false mon
Senior Systems Engineer - Collaboration We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. A Career that Empowers You to Build Your Future The Senior Collaboration Engineer is responsible for the planning, implementation, administration, and support of diverse enterprise collaboration platforms, which serve over 12,000 geographically distributed endpoints (Windows, macOS, iOS, Android, and other devices). This role combines advanced systems engineering expertise with deep knowledge of collaboration tools to ensure seamless communication, security, and productivity for the enterprise. The Senior Collaboration Engineer will serve as a technical leader, mentor, and subject matter expert for collaboration services. Your Responsibilities on the Team Lead the deployment, configuration, management, and ongoing optimization of enterprise messaging and collaboration platforms, including Microsoft Teams, Microsoft Exchange Online, Purview, SharePoint, One Drive, Zoom, Box, and other collaboration tools. Apply expertise across Microsoft 365 to maintain scalable solutions, resolve complex technical challenges, and drive continuous improvement across the collaboration ecosystem. Provide day-to-day administration, proactive troubleshooting, and lifecycle maintenance of Microsoft 365 applications, ensuring optimal performance and user experience. Ensure high availability, performance, regulatory compliance, and security across all collaboration systems, aligning with enterprise standards and audit requirements. Lead integration projects with IT and business stakeholders to streamline communication workflows, reduce friction, and enable seamless cross-platform collaboration. Develop and maintain comprehensive system documentation, runbooks, standard operating procedures, and engineering best practices. Administer and maintain on-premises Active Directory environments, including user and group management, Group Policy Objects (GPOs), organizational unit (OU) structures, and domain trust configurations. Manage and optimize Azure Active Directory (Entra ID), including hybrid identity configurations, Conditional Access policies, role-based access control (RBAC), and integration with Microsoft 365 services. Oversee directory synchronization processes (Azure AD Connect / Entra Connect), ensuring clean, consistent identity data on-premises AD and cloud environments. Support identity governance initiatives including access reviews, privileged identity management (PIM), and lifecycle workflows for joiner, mover, and leaver processes. Troubleshoot and resolve complex identity and authentication issues, including SSO, MFA, and federation challenges across hybrid environments. Serve as the primary administrator and subject matter expert for enterprise AI tools, including Claude (Anthropic) and ChatGPT Enterprise, overseeing licensing, configuration, user provisioning, and policy management. Partner with network engineering, application teams, security, and business units to design and implement solutions aligned with corporate objectives and enterprise architecture standards. Translate complex business requirements into scalable, reliable technical solutions, applying industry best practices and creative problem-solving. Mentor and coach junior engineers and technical staff on collaboration platforms, Active Directory, M365, and systems engineering best practices, fostering a culture of continuous learning. Serve as a senior technical resource for project planning, platform integrations, and high-priority troubleshooting escalations. Research and evaluate emerging technologies across collaboration, AI, identity, and endpoint management; present findings and strategic recommendations to leadership. Requirements Bachelor's degree in Computer Science, Information Technology, or related field. 7+ years of experience in systems engineering, enterprise environments, and collaboration platform administration. Proven hands-on experience administering Microsoft 365 environments, including Microsoft Teams, Exchange Online, SharePoint Online, Purview, Slack, Zoom, Box and ChatGPT Enterprise. Relevant certifications are a plus: Microsoft 365 Certified (Fundamentals or Administrator Expert), Azure Administrator (AZ-104), MCSE, AWS Cloud Administration, or equivalent. Strong troubleshooting and problem-solving skills. Ability to collaborate effectively across teams and with external vendors. Excellent communication and interpersonal skills. Ability to manage multiple projects and priorities in a dynamic, fast-paced environment. High level of professionalism, exhibiting thoroughness and follow-up with vendors, contractors, associates, VIPs, and Executives. Strong organizational skills with the ability to balance and prioritize multiple workstreams under pressure in a team-oriented environment. Some travel may be required for conferences and vendor meetings. Strong working knowledge of Active Directory (on-premises and Azure AD / Entra ID), including GPO management, OU structures, hybrid identity, Conditional Access policies, and Azure AD Connect synchronization. Experience administering enterprise AI tools, with a specific focus on Claude (Anthropic) - including workspace configuration, user provisioning, data handling policies, access governance, and acceptable use enforcement. Experience with ChatGPT Enterprise is also a plus Physical & Office/Site Presence Requirements: Regular, in-person attendance at the Lennar office during regular work hours is an essential function of this job. This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. Some travel may be required for conferences and vendor engagements. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
08/04/2026
Full time
Senior Systems Engineer - Collaboration We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. A Career that Empowers You to Build Your Future The Senior Collaboration Engineer is responsible for the planning, implementation, administration, and support of diverse enterprise collaboration platforms, which serve over 12,000 geographically distributed endpoints (Windows, macOS, iOS, Android, and other devices). This role combines advanced systems engineering expertise with deep knowledge of collaboration tools to ensure seamless communication, security, and productivity for the enterprise. The Senior Collaboration Engineer will serve as a technical leader, mentor, and subject matter expert for collaboration services. Your Responsibilities on the Team Lead the deployment, configuration, management, and ongoing optimization of enterprise messaging and collaboration platforms, including Microsoft Teams, Microsoft Exchange Online, Purview, SharePoint, One Drive, Zoom, Box, and other collaboration tools. Apply expertise across Microsoft 365 to maintain scalable solutions, resolve complex technical challenges, and drive continuous improvement across the collaboration ecosystem. Provide day-to-day administration, proactive troubleshooting, and lifecycle maintenance of Microsoft 365 applications, ensuring optimal performance and user experience. Ensure high availability, performance, regulatory compliance, and security across all collaboration systems, aligning with enterprise standards and audit requirements. Lead integration projects with IT and business stakeholders to streamline communication workflows, reduce friction, and enable seamless cross-platform collaboration. Develop and maintain comprehensive system documentation, runbooks, standard operating procedures, and engineering best practices. Administer and maintain on-premises Active Directory environments, including user and group management, Group Policy Objects (GPOs), organizational unit (OU) structures, and domain trust configurations. Manage and optimize Azure Active Directory (Entra ID), including hybrid identity configurations, Conditional Access policies, role-based access control (RBAC), and integration with Microsoft 365 services. Oversee directory synchronization processes (Azure AD Connect / Entra Connect), ensuring clean, consistent identity data on-premises AD and cloud environments. Support identity governance initiatives including access reviews, privileged identity management (PIM), and lifecycle workflows for joiner, mover, and leaver processes. Troubleshoot and resolve complex identity and authentication issues, including SSO, MFA, and federation challenges across hybrid environments. Serve as the primary administrator and subject matter expert for enterprise AI tools, including Claude (Anthropic) and ChatGPT Enterprise, overseeing licensing, configuration, user provisioning, and policy management. Partner with network engineering, application teams, security, and business units to design and implement solutions aligned with corporate objectives and enterprise architecture standards. Translate complex business requirements into scalable, reliable technical solutions, applying industry best practices and creative problem-solving. Mentor and coach junior engineers and technical staff on collaboration platforms, Active Directory, M365, and systems engineering best practices, fostering a culture of continuous learning. Serve as a senior technical resource for project planning, platform integrations, and high-priority troubleshooting escalations. Research and evaluate emerging technologies across collaboration, AI, identity, and endpoint management; present findings and strategic recommendations to leadership. Requirements Bachelor's degree in Computer Science, Information Technology, or related field. 7+ years of experience in systems engineering, enterprise environments, and collaboration platform administration. Proven hands-on experience administering Microsoft 365 environments, including Microsoft Teams, Exchange Online, SharePoint Online, Purview, Slack, Zoom, Box and ChatGPT Enterprise. Relevant certifications are a plus: Microsoft 365 Certified (Fundamentals or Administrator Expert), Azure Administrator (AZ-104), MCSE, AWS Cloud Administration, or equivalent. Strong troubleshooting and problem-solving skills. Ability to collaborate effectively across teams and with external vendors. Excellent communication and interpersonal skills. Ability to manage multiple projects and priorities in a dynamic, fast-paced environment. High level of professionalism, exhibiting thoroughness and follow-up with vendors, contractors, associates, VIPs, and Executives. Strong organizational skills with the ability to balance and prioritize multiple workstreams under pressure in a team-oriented environment. Some travel may be required for conferences and vendor meetings. Strong working knowledge of Active Directory (on-premises and Azure AD / Entra ID), including GPO management, OU structures, hybrid identity, Conditional Access policies, and Azure AD Connect synchronization. Experience administering enterprise AI tools, with a specific focus on Claude (Anthropic) - including workspace configuration, user provisioning, data handling policies, access governance, and acceptable use enforcement. Experience with ChatGPT Enterprise is also a plus Physical & Office/Site Presence Requirements: Regular, in-person attendance at the Lennar office during regular work hours is an essential function of this job. This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. Some travel may be required for conferences and vendor engagements. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Location: On Site at location listed in posting Weekly Schedule: Monday- Friday, 9am-5pm We are seeking an experienced Azure Database Administrator to design, implement, secure, and optimize cloud database platforms supporting mission-critical applications for our associates and clients. The ideal candidate brings hands-on expertise across Azure SQL Database/Managed Instance, Azure Database for PostgreSQL, and Cosmos DB, with strong performance tuning, automation, and governance skills. Key Responsibilities: Administration and Operations Provision, configure, and maintain Azure database services: Azure SQL Database/Managed Instance, Azure Database for PostgreSQL (Flexible Server/Single Server), and Cosmos DB (including MongoDB API. Manage backups, restores, disaster recovery, and geo-replication; establish RPO/RTO targets and failover procedures/runbooks. Monitor health, capacity, and cost; implement alerting and proactive remediation using Azure Monitor, Log Analytics, and related tooling. Maintain schema changes, index strategies, and maintenance routines (reindex, vacuum/analyze for PostgreSQL, etc). Performance and Reliability Conduct query optimization and tuning (execution plans, indexing, partitioning, caching strategies). Optimize Cosmos DB partition keys, RU throughput, consistency levels, and indexing policies. Tune PostgreSQL settings (autovacuum, checkpointing, work_mem, pg_stat_statements) and SQL Server configurations (tempdb, memory, MAXDOP, I/O). Security, Compliance, and Governance Implement least privilege access, RBAC/ABAC, and Managed Identities; integrate with Azure AD and Privileged Identity Management. Enforce encryption in transit and at rest; manage secrets with Azure Key Vault; configure network isolation (VNets, private endpoints, firewall rules, NSGs). Enable auditing, data masking, and threat detection; maintain compliance with relevant industry standards and internal governance. Collaborate with InfoSec, risk, and audit teams to ensure policy adherence and support periodic reviews. Automation and DevOps Automate administrative tasks using PowerShell, Azure CLI, and scripting (Python/Bash as needed). Implement infrastructure-as-code for database provisioning and configuration (Bicep/ARM/Terraform). Integrate database changes into CI/CD pipelines (Azure DevOps/GitHub), supporting migration scripts, validation, and rollback strategies. Data Lifecycle and Migrations Plan and execute migrations between on-prem and Azure or across Azure services using Azure Database Migration Service, pg_dump/pg_restore, and native SQL tools. Validate data integrity and performance post-migration; coordinate cutover with application teams and associates. Document data retention policies, archival strategies, and lifecycle management. Incident Response and Support Troubleshoot production issues across the data stack; perform root cause analysis and implement permanent fixes. Create clear operational documentation, runbooks, and knowledge base articles. Collaboration and Stakeholder Engagement Partner with application development, SRE, architecture, security, and platform teams to deliver stable, scalable solutions for our clients. Advise on schema design, data modeling, and capacity planning. Provide guidance on best practices for multi-tenant architectures, sharding, and high availability patterns. Required Qualifications: 5+ years of hands-on database administration experience, including: SQL Server (Azure SQL Database/Managed Instance): performance tuning, maintenance, backup/restore, HA/DR. PostgreSQL: configuration, tuning, extension management, replication, backup/restore. Cosmos DB: partitioning strategy, RU management, indexing, consistency, global distribution. Strong Azure expertise: Azure Monitor, Log Analytics, Alerts, Key Vault, Private Link, VNets, RBAC, Managed Identities, Defender for Cloud. Proficiency with scripting and automation: PowerShell and Azure CLI (Python/Bash a plus). Experience with infrastructure-as-code (Bicep/ARM/Terraform) and CI/CD integration (Azure DevOps/GitHub). Proven track record in security hardening, auditing, and compliance-oriented database management. Solid understanding of networking concepts impacting databases (latency, bandwidth, DNS, private endpoints). Preferred Qualifications: Experience with hybrid environments (on-prem SQL Server/PostgreSQL/CosmosDB) and migration to Azure. Familiarity with AKS or containerized workloads interacting with databases. Knowledge of data governance, retention, and archival strategies. Exposure to streaming and integration patterns (Event Hubs, Kafka) and ETL/ELT workflows. Experience supporting highly regulated environments with robust controls and documentation. Education and Certifications: Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent experience. Microsoft Certified: Azure Database Administrator Associate (DP-300) strongly preferred. Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Solutions Architect (AZ-305) a plus. MongoDB Certified DBA and/or PostgreSQL certifications are advantageous. Redis certification or equivalent practical experience appreciated. Core Competencies: Ownership, accountability, and a bias for automation. Clear written and verbal communication with both technical and non-technical associates. Strong analytical and problem-solving skills; calm under pressure during incidents. Collaboration and stakeholder management across multiple teams and priorities. Work Environment: On site in Memphis Tennessee or in First Horizon footprint. After-hours support for deployments, DR tests, and incident response. Compensation: Competitive and commensurate with experience. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
08/03/2026
Full time
Location: On Site at location listed in posting Weekly Schedule: Monday- Friday, 9am-5pm We are seeking an experienced Azure Database Administrator to design, implement, secure, and optimize cloud database platforms supporting mission-critical applications for our associates and clients. The ideal candidate brings hands-on expertise across Azure SQL Database/Managed Instance, Azure Database for PostgreSQL, and Cosmos DB, with strong performance tuning, automation, and governance skills. Key Responsibilities: Administration and Operations Provision, configure, and maintain Azure database services: Azure SQL Database/Managed Instance, Azure Database for PostgreSQL (Flexible Server/Single Server), and Cosmos DB (including MongoDB API. Manage backups, restores, disaster recovery, and geo-replication; establish RPO/RTO targets and failover procedures/runbooks. Monitor health, capacity, and cost; implement alerting and proactive remediation using Azure Monitor, Log Analytics, and related tooling. Maintain schema changes, index strategies, and maintenance routines (reindex, vacuum/analyze for PostgreSQL, etc). Performance and Reliability Conduct query optimization and tuning (execution plans, indexing, partitioning, caching strategies). Optimize Cosmos DB partition keys, RU throughput, consistency levels, and indexing policies. Tune PostgreSQL settings (autovacuum, checkpointing, work_mem, pg_stat_statements) and SQL Server configurations (tempdb, memory, MAXDOP, I/O). Security, Compliance, and Governance Implement least privilege access, RBAC/ABAC, and Managed Identities; integrate with Azure AD and Privileged Identity Management. Enforce encryption in transit and at rest; manage secrets with Azure Key Vault; configure network isolation (VNets, private endpoints, firewall rules, NSGs). Enable auditing, data masking, and threat detection; maintain compliance with relevant industry standards and internal governance. Collaborate with InfoSec, risk, and audit teams to ensure policy adherence and support periodic reviews. Automation and DevOps Automate administrative tasks using PowerShell, Azure CLI, and scripting (Python/Bash as needed). Implement infrastructure-as-code for database provisioning and configuration (Bicep/ARM/Terraform). Integrate database changes into CI/CD pipelines (Azure DevOps/GitHub), supporting migration scripts, validation, and rollback strategies. Data Lifecycle and Migrations Plan and execute migrations between on-prem and Azure or across Azure services using Azure Database Migration Service, pg_dump/pg_restore, and native SQL tools. Validate data integrity and performance post-migration; coordinate cutover with application teams and associates. Document data retention policies, archival strategies, and lifecycle management. Incident Response and Support Troubleshoot production issues across the data stack; perform root cause analysis and implement permanent fixes. Create clear operational documentation, runbooks, and knowledge base articles. Collaboration and Stakeholder Engagement Partner with application development, SRE, architecture, security, and platform teams to deliver stable, scalable solutions for our clients. Advise on schema design, data modeling, and capacity planning. Provide guidance on best practices for multi-tenant architectures, sharding, and high availability patterns. Required Qualifications: 5+ years of hands-on database administration experience, including: SQL Server (Azure SQL Database/Managed Instance): performance tuning, maintenance, backup/restore, HA/DR. PostgreSQL: configuration, tuning, extension management, replication, backup/restore. Cosmos DB: partitioning strategy, RU management, indexing, consistency, global distribution. Strong Azure expertise: Azure Monitor, Log Analytics, Alerts, Key Vault, Private Link, VNets, RBAC, Managed Identities, Defender for Cloud. Proficiency with scripting and automation: PowerShell and Azure CLI (Python/Bash a plus). Experience with infrastructure-as-code (Bicep/ARM/Terraform) and CI/CD integration (Azure DevOps/GitHub). Proven track record in security hardening, auditing, and compliance-oriented database management. Solid understanding of networking concepts impacting databases (latency, bandwidth, DNS, private endpoints). Preferred Qualifications: Experience with hybrid environments (on-prem SQL Server/PostgreSQL/CosmosDB) and migration to Azure. Familiarity with AKS or containerized workloads interacting with databases. Knowledge of data governance, retention, and archival strategies. Exposure to streaming and integration patterns (Event Hubs, Kafka) and ETL/ELT workflows. Experience supporting highly regulated environments with robust controls and documentation. Education and Certifications: Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent experience. Microsoft Certified: Azure Database Administrator Associate (DP-300) strongly preferred. Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Solutions Architect (AZ-305) a plus. MongoDB Certified DBA and/or PostgreSQL certifications are advantageous. Redis certification or equivalent practical experience appreciated. Core Competencies: Ownership, accountability, and a bias for automation. Clear written and verbal communication with both technical and non-technical associates. Strong analytical and problem-solving skills; calm under pressure during incidents. Collaboration and stakeholder management across multiple teams and priorities. Work Environment: On site in Memphis Tennessee or in First Horizon footprint. After-hours support for deployments, DR tests, and incident response. Compensation: Competitive and commensurate with experience. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
Bluestone Bank Description: Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer's unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let's get there, together! In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive: A competitive salary with performance-based incentives. Comprehensive medical with deductible reimbursement, dental, and vision coverage. An employer matching 401k plan. Training and professional development opportunities, including tuition reimbursement. Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. The Senior Desktop Support Specialist, under the direction and training of the VP, IT Manager, serves as a senior-level technical resource ensuring that systems, software applications, workstations, printers, network communications devices, and general office systems operate efficiently to provide users with a high level of service while adhering to established information technology policies, standards, and procedures. This position assumes advanced responsibilities for workstation installations and installation of pre-defined hardware, cabling, and software configurations, and provides escalation-level support for complex desktop, endpoint, and peripheral issues. The Senior Desktop Support Specialist assists with problem resolution, issue tracking, and monitoring of the helpdesk ticket queue with prioritization of efforts under guidelines provided by the VP, IT Manager. This role also acts as a technical mentor and escalation point for junior IT support staff, provides backup support for core banking system operations, and contributes to network and systems administration tasks in the absence of the Systems Administrator. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Desktop Support & Helpdesk Operations Provides senior-level first and second-tier contact to resolve user issues, escalating tickets as needed to the appropriate IT personnel, and mentoring junior support staff on troubleshooting methodology. Provides advanced assistance and support to users for routine and complex telephone equipment issues, printer and copy machine support, bank email system(s) support, general file access administration, and workstation software/hardware support, including repair, moves, installations, deployments, and upgrades. Manages Active Directory and endpoint administration for 100+ employees and devices across 11+ locations, including user account creation, group provisioning, and access controls. Assists with user password resets, domain user administration, and general user administration of various applications as directed by the VP, IT Manager. Assists with the installation and support for general software applications (Microsoft 365, Adobe, Windows, etc.) and Core Banking software. Provides support and problem resolution for secure email solutions and web browser certificate installations. Deploys new laptops and endpoints via imaging, onboarding processes, and the network change control process across 200+ endpoints on the bank's network. Troubleshoots and resolves technical issues ranging from workstations, servers, and network connectivity. Systems & Network Support Maintains and monitors the IT RMM system daily, including patch and software updates, ticketing, and endpoint health. Reviews and remediates vulnerabilities via the bank's vulnerability management software. Provides basic support for the bank's Wi-Fi network in the absence of the Network Administrator. Assists with virtual machine creation and monitoring via the VM Hypervisor system. Supports core banking system operations and assists with troubleshooting in the absence of the Core Banking Solutions & System Administrator. Assists with VPN administration, configuration, and remote/on-site troubleshooting to ensure secure connectivity. Administrative & Asset Management Tracks software and system upgrades and maintains and updates the IT Asset Inventory database as needed. Maintains and monitors the IT Ticketing system and job queue. Orders office supplies and general computer parts as needed. Creates and maintains documentation on IT systems and cross-trains other IT staff members to step in when needed. Completes the IT daily checklist in the absence of the Senior Systems Administrator, including validation of nightly server backups, antivirus updates, Windows and non-Windows updates, server capacity status, secure email, and other operating system updates. Projects & Leadership Serves as a key contributor on bank-wide IT projects, including VoIP phone system conversions, Microsoft 365 migrations, VPN migrations, and Wi-Fi network deployments. Leads device logistics, user/group provisioning, and coordinated deployment across multiple branch locations for major IT initiatives. Develops internal documentation and end-user setup guides to standardize implementation processes. Provides technical mentorship and guidance to junior desktop support and helpdesk staff. Availability & Other Duties Availability for Saturday on-call support rotation as scheduled by the VP, IT Manager. Additionally, there will be times when special projects are scheduled to be completed outside of standard operating hours, including evening, weekend, or early morning hours. Available to travel to remote branch locations to assist users in resolving issues that cannot be fixed remotely or perform other IT-related tasks. Performs additional duties as requested. The pay range for this position is $29.00 to $32.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws. Requirements: High School Diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Management Information Systems, or a related field is strongly preferred. Three to five years of progressive desktop support experience in a professional environment, preferably in the financial services industry. CompTIA A+ certification required; CompTIA Network+, Security+, or other equivalent certifications are a plus. Demonstrated experience with Active Directory, Group Policy, Microsoft 365 Admin Center, endpoint management tools (e.g., Ivanti, Sentinel One, Mimecast), and DUO/MFA administration. Working knowledge of VPN, DNS, DHCP, Wi-Fi deployment, and endpoint/server connectivity. Proficiency with hardware diagnostics and component-level troubleshooting across Windows endpoints, mobile devices, printers, A/V equipment, and physical servers within a multi-site environment. Experience with Python scripting (basic), CMD, or similar tools is a plus. Knowledge of industry regulations and compliance requirements applicable to the banking/financial services sector. Excellent analytical, problem-solving, and decision-making skills. Strong interpersonal and communication skills with a positive attitude and willingness to assist end users in a timely manner. A general understanding of IT security principles and strong organizational skills are required. Ability to work independently and as part of a team, with the capacity to mentor and guide junior staff. PIac32bfc8db04-0578
08/03/2026
Full time
Bluestone Bank Description: Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer's unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let's get there, together! In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive: A competitive salary with performance-based incentives. Comprehensive medical with deductible reimbursement, dental, and vision coverage. An employer matching 401k plan. Training and professional development opportunities, including tuition reimbursement. Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. The Senior Desktop Support Specialist, under the direction and training of the VP, IT Manager, serves as a senior-level technical resource ensuring that systems, software applications, workstations, printers, network communications devices, and general office systems operate efficiently to provide users with a high level of service while adhering to established information technology policies, standards, and procedures. This position assumes advanced responsibilities for workstation installations and installation of pre-defined hardware, cabling, and software configurations, and provides escalation-level support for complex desktop, endpoint, and peripheral issues. The Senior Desktop Support Specialist assists with problem resolution, issue tracking, and monitoring of the helpdesk ticket queue with prioritization of efforts under guidelines provided by the VP, IT Manager. This role also acts as a technical mentor and escalation point for junior IT support staff, provides backup support for core banking system operations, and contributes to network and systems administration tasks in the absence of the Systems Administrator. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Desktop Support & Helpdesk Operations Provides senior-level first and second-tier contact to resolve user issues, escalating tickets as needed to the appropriate IT personnel, and mentoring junior support staff on troubleshooting methodology. Provides advanced assistance and support to users for routine and complex telephone equipment issues, printer and copy machine support, bank email system(s) support, general file access administration, and workstation software/hardware support, including repair, moves, installations, deployments, and upgrades. Manages Active Directory and endpoint administration for 100+ employees and devices across 11+ locations, including user account creation, group provisioning, and access controls. Assists with user password resets, domain user administration, and general user administration of various applications as directed by the VP, IT Manager. Assists with the installation and support for general software applications (Microsoft 365, Adobe, Windows, etc.) and Core Banking software. Provides support and problem resolution for secure email solutions and web browser certificate installations. Deploys new laptops and endpoints via imaging, onboarding processes, and the network change control process across 200+ endpoints on the bank's network. Troubleshoots and resolves technical issues ranging from workstations, servers, and network connectivity. Systems & Network Support Maintains and monitors the IT RMM system daily, including patch and software updates, ticketing, and endpoint health. Reviews and remediates vulnerabilities via the bank's vulnerability management software. Provides basic support for the bank's Wi-Fi network in the absence of the Network Administrator. Assists with virtual machine creation and monitoring via the VM Hypervisor system. Supports core banking system operations and assists with troubleshooting in the absence of the Core Banking Solutions & System Administrator. Assists with VPN administration, configuration, and remote/on-site troubleshooting to ensure secure connectivity. Administrative & Asset Management Tracks software and system upgrades and maintains and updates the IT Asset Inventory database as needed. Maintains and monitors the IT Ticketing system and job queue. Orders office supplies and general computer parts as needed. Creates and maintains documentation on IT systems and cross-trains other IT staff members to step in when needed. Completes the IT daily checklist in the absence of the Senior Systems Administrator, including validation of nightly server backups, antivirus updates, Windows and non-Windows updates, server capacity status, secure email, and other operating system updates. Projects & Leadership Serves as a key contributor on bank-wide IT projects, including VoIP phone system conversions, Microsoft 365 migrations, VPN migrations, and Wi-Fi network deployments. Leads device logistics, user/group provisioning, and coordinated deployment across multiple branch locations for major IT initiatives. Develops internal documentation and end-user setup guides to standardize implementation processes. Provides technical mentorship and guidance to junior desktop support and helpdesk staff. Availability & Other Duties Availability for Saturday on-call support rotation as scheduled by the VP, IT Manager. Additionally, there will be times when special projects are scheduled to be completed outside of standard operating hours, including evening, weekend, or early morning hours. Available to travel to remote branch locations to assist users in resolving issues that cannot be fixed remotely or perform other IT-related tasks. Performs additional duties as requested. The pay range for this position is $29.00 to $32.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws. Requirements: High School Diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Management Information Systems, or a related field is strongly preferred. Three to five years of progressive desktop support experience in a professional environment, preferably in the financial services industry. CompTIA A+ certification required; CompTIA Network+, Security+, or other equivalent certifications are a plus. Demonstrated experience with Active Directory, Group Policy, Microsoft 365 Admin Center, endpoint management tools (e.g., Ivanti, Sentinel One, Mimecast), and DUO/MFA administration. Working knowledge of VPN, DNS, DHCP, Wi-Fi deployment, and endpoint/server connectivity. Proficiency with hardware diagnostics and component-level troubleshooting across Windows endpoints, mobile devices, printers, A/V equipment, and physical servers within a multi-site environment. Experience with Python scripting (basic), CMD, or similar tools is a plus. Knowledge of industry regulations and compliance requirements applicable to the banking/financial services sector. Excellent analytical, problem-solving, and decision-making skills. Strong interpersonal and communication skills with a positive attitude and willingness to assist end users in a timely manner. A general understanding of IT security principles and strong organizational skills are required. Ability to work independently and as part of a team, with the capacity to mentor and guide junior staff. PIac32bfc8db04-0578