This position will report to the SVP, Products & Experiences and based in Orlando, Florida. Emerging Tech & Product is where Disney Experiences (DX) identifies, prioritizes, explores, tests, and productizes the cutting edge technologies shaping our future. We leverage deep technical expertise and strategic rigor to identify high impact opportunities and turn them into scalable, value-driving solutions. The Director, Software Engineering is responsible for our early stage innovation pipeline, in close partnership with Emerging Product as well as business and technology leaders throughout the Parks, Experiences, and Products segment. As Director, Software Engineering, you will lead the management of the Emerging Tech Labs, with a focus on driving business value through three primary areas: 1) managing relationships with external partners to foster innovation and collaboration; 2) overseeing stakeholder testing to validate concepts, user experience, and business value; and 3) directing engineering efforts to evaluate both vendor and internal solutions through proof-of-concept development and testing. This role provides managerial oversight to engineers on the Emerging Technology team and serves as a technical thought leader across the organization. As the steward of our early stage innovation pipeline, your focus will be on producing well-documented insights, validated prototypes, technical evaluations, and architectural guidance that can be directly applied by delivery teams and the Emerging Tech Initial Tech Implementation team to accelerate implementation and reduce risk. You will ensure that all work is rigorously prioritized and aligned with the approved quarterly Emerging Product opportunity map, and that sound engineering and architectural practices are consistently followed. You will be accountable for ensuring that the Emerging Technology portfolio generates actionable outcomes that inform strategic decision-making and enable downstream teams. Success in this role is measured by the clarity and quality of technology evaluations, the effectiveness of knowledge transfer, and the ability to clearly articulate and quantify the business value derived from early-stage innovation efforts. A strong blend of technical fluency, business acumen, and design thinking is essential. Additionally, you will represent EmTech Labs in cross-functional and executive forums partnering closely with office of technology enablement and WDI R&D. You must be able to clearly communicate the team's insights, vision, and progress, and translate complex technical concepts into accessible narratives for senior technology leadership, including C-level executives. Your ability to connect emerging technology work to tangible business outcomes will be critical in driving alignment and support across the enterprise. Responsibilities Guide the exploration and evaluation of emerging technologies in alignment with the quarterly Emerging Product prioritized opportunity map. Oversee the development of proofs of concept and stakeholder testing to validate technical feasibility, user experience, and business value. Facilitate the transfer of validated insights, prototypes, and technical guidance to delivery teams and the Initial Tech Implementation team. Engage with key stakeholders, users, and partners to ensure alignment, gather feedback, and support early-stage validation efforts. Communicate emerging technology strategies, findings, and recommendations to senior executives, translating complex concepts into actionable insights. Manage sponsor and stakeholder expectations, ensuring transparency around scope, outcomes, and value realization. Provide technical leadership to the Emerging Technology team, ensuring adherence to sound engineering and architectural practices. Basic Qualifications Proven innovation leader with experience managing specialized, diverse teams pursuing challenging and ambiguous goals 12+ years of software development experience with at least 8 years managing medium to large technology projects. 5 years experience in delivering projects involving emerging tech such as Mobile/Wearables, IoT, Game Engines, CV, NLP, and Advanced ML Track record of leading and driving initiatives to the next level, with a focus on delivering business value, being on time and within budget Deconstruct complex problems and help teams create clarity out of ambiguous or conflicting requirements Ability to simultaneously manage teams on multiple engineering projects of significant complexity Ability to navigate a large, complex stakeholder environment Preferred Qualifications Recent experience delivering Next Gen projects using emerging technologies such as CV, NLP, ML, IoT, Recommendations and Predictions, Robotics and Automation, Game Engines, Mixed Reality, Mobile and Wearables, advanced Security and Privacy, Wireless Networks (5G) Proven professional networking among technology companies across the Silicon Valley Required Education BS or MS in Computer Science or equivalent quantitative field OR equivalent experience Preferred Education MSCS/Engineering or related work experience The hiring range for this position in Orlando, FL is $217,800 to $292,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
07/29/2026
Full time
This position will report to the SVP, Products & Experiences and based in Orlando, Florida. Emerging Tech & Product is where Disney Experiences (DX) identifies, prioritizes, explores, tests, and productizes the cutting edge technologies shaping our future. We leverage deep technical expertise and strategic rigor to identify high impact opportunities and turn them into scalable, value-driving solutions. The Director, Software Engineering is responsible for our early stage innovation pipeline, in close partnership with Emerging Product as well as business and technology leaders throughout the Parks, Experiences, and Products segment. As Director, Software Engineering, you will lead the management of the Emerging Tech Labs, with a focus on driving business value through three primary areas: 1) managing relationships with external partners to foster innovation and collaboration; 2) overseeing stakeholder testing to validate concepts, user experience, and business value; and 3) directing engineering efforts to evaluate both vendor and internal solutions through proof-of-concept development and testing. This role provides managerial oversight to engineers on the Emerging Technology team and serves as a technical thought leader across the organization. As the steward of our early stage innovation pipeline, your focus will be on producing well-documented insights, validated prototypes, technical evaluations, and architectural guidance that can be directly applied by delivery teams and the Emerging Tech Initial Tech Implementation team to accelerate implementation and reduce risk. You will ensure that all work is rigorously prioritized and aligned with the approved quarterly Emerging Product opportunity map, and that sound engineering and architectural practices are consistently followed. You will be accountable for ensuring that the Emerging Technology portfolio generates actionable outcomes that inform strategic decision-making and enable downstream teams. Success in this role is measured by the clarity and quality of technology evaluations, the effectiveness of knowledge transfer, and the ability to clearly articulate and quantify the business value derived from early-stage innovation efforts. A strong blend of technical fluency, business acumen, and design thinking is essential. Additionally, you will represent EmTech Labs in cross-functional and executive forums partnering closely with office of technology enablement and WDI R&D. You must be able to clearly communicate the team's insights, vision, and progress, and translate complex technical concepts into accessible narratives for senior technology leadership, including C-level executives. Your ability to connect emerging technology work to tangible business outcomes will be critical in driving alignment and support across the enterprise. Responsibilities Guide the exploration and evaluation of emerging technologies in alignment with the quarterly Emerging Product prioritized opportunity map. Oversee the development of proofs of concept and stakeholder testing to validate technical feasibility, user experience, and business value. Facilitate the transfer of validated insights, prototypes, and technical guidance to delivery teams and the Initial Tech Implementation team. Engage with key stakeholders, users, and partners to ensure alignment, gather feedback, and support early-stage validation efforts. Communicate emerging technology strategies, findings, and recommendations to senior executives, translating complex concepts into actionable insights. Manage sponsor and stakeholder expectations, ensuring transparency around scope, outcomes, and value realization. Provide technical leadership to the Emerging Technology team, ensuring adherence to sound engineering and architectural practices. Basic Qualifications Proven innovation leader with experience managing specialized, diverse teams pursuing challenging and ambiguous goals 12+ years of software development experience with at least 8 years managing medium to large technology projects. 5 years experience in delivering projects involving emerging tech such as Mobile/Wearables, IoT, Game Engines, CV, NLP, and Advanced ML Track record of leading and driving initiatives to the next level, with a focus on delivering business value, being on time and within budget Deconstruct complex problems and help teams create clarity out of ambiguous or conflicting requirements Ability to simultaneously manage teams on multiple engineering projects of significant complexity Ability to navigate a large, complex stakeholder environment Preferred Qualifications Recent experience delivering Next Gen projects using emerging technologies such as CV, NLP, ML, IoT, Recommendations and Predictions, Robotics and Automation, Game Engines, Mixed Reality, Mobile and Wearables, advanced Security and Privacy, Wireless Networks (5G) Proven professional networking among technology companies across the Silicon Valley Required Education BS or MS in Computer Science or equivalent quantitative field OR equivalent experience Preferred Education MSCS/Engineering or related work experience The hiring range for this position in Orlando, FL is $217,800 to $292,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
This is not a remote role. You must be local to the area or be open to relocating JOB SUMMARY The Walt Disney Studios Content Security organization is chartered with the securing and protection of all creative content throughout the production lifecycle. We do this by relying on deep technical expertise, strong and authentic partnerships and leveraging knowledge and best practices of the world of cybersecurity, technology and production. The Content Security organization is a part of the broader Studio Technology organization, reporting into the Studio's Chief Technology Officer (CTO). This role, Staff Content Security Engineer, reports into Director, Content Security Engineering and is a Monday to Thursday in the office in-person role based in Glendale, CA. Fridays are remote. This Engineer will be part of a strong technical consulting team of seasoned Engineers. This role is best suited for someone who is a curious and driven professional, excited to grow in the intersection of technology and entertainment. The successful candidate is someone who brings a strong understanding in security and cloud infrastructure and a passion for working alongside creative technologists. In this role, they will have the opportunity to learn, contribute to meaningful assessment and protection efforts, assist in identifying for opportunities to automate and assess AI tools, and help safeguard Disney's content. RESPONSIBILITIES (must have demonstrated experience in these areas) Demonstrate subject matter expertise of the design and security integration of complex systems across platforms and cloud-native tools Serve as a key technical partner for high-risk or high-visibility assessments across AppSec, CloudSec, and media infrastructure. Advocate and advise secure workflows that enable remote editing, cloud post-production, and real-time asset delivery. Drive technical testing efforts for custom or vendor-supplied tooling, APIs, and third-party integrations. Define and standardize repeatable security patterns, reusable controls, and hardening baselines used across assessments and vendor engagements. Mentor engineers across levels and domains to improve security acumen and solution delivery. Contribute to threat modeling, framework development, and control selection for Studio-wide initiatives. Stay ahead of new technologies, emerging attack techniques, and cloud security trends relevant to creative pipelines. Research and grow knowledge in AI technology and security implications REQUIRED QUALIFICATIONS 7+ years of experience in cybersecurity, software engineering, or infrastructure roles with architecture design and assessment experience Demonstrated ability to drive security improvements across multiple teams and disciplines. Comfortable translating threat models, abuse cases, and technical risk into clear recommendations and architectural input. Strong communication and collaboration skills. Passion for innovation, and the curiosity to dive deep into new tools, workflows, or risks, particularly in content creation and generative AI. The ideal profile would include combination of someone with the following experience (must have): Product security Security engineering Pentest Redteam/ Tiger Team/Blue team Cloud security engineering Security software engineer DESIRED QUALIFICATIONS Entertainment/media industry experience preferred CISSP, CISM, or equivalent security certifications preferred Demonstrate thorough knowledge of feature film production and post-production industries, services, and workflows (e.g., DI, editing, visual/audio effects, encoding, on-set support) Understand the security considerations of systems that leverage AI/ML, including generative AI Experience working with or assessing media specific systems and content protection solutions (DRM, watermarking, encryption, streaming protocols, etc.) JOB RELATED EDUCATION Bachelor's degree in computer science, Information Systems, IT Engineering, or equivalent work experience Certifications are not required, but any of the following would be considered a plus: AWS, CCNP, CISSP, CISM, CISA, GIAC, CEH, ITIL, VCP, VCAP The hiring range for this position in Glendale $141,900.00 to $170,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
07/29/2026
Full time
This is not a remote role. You must be local to the area or be open to relocating JOB SUMMARY The Walt Disney Studios Content Security organization is chartered with the securing and protection of all creative content throughout the production lifecycle. We do this by relying on deep technical expertise, strong and authentic partnerships and leveraging knowledge and best practices of the world of cybersecurity, technology and production. The Content Security organization is a part of the broader Studio Technology organization, reporting into the Studio's Chief Technology Officer (CTO). This role, Staff Content Security Engineer, reports into Director, Content Security Engineering and is a Monday to Thursday in the office in-person role based in Glendale, CA. Fridays are remote. This Engineer will be part of a strong technical consulting team of seasoned Engineers. This role is best suited for someone who is a curious and driven professional, excited to grow in the intersection of technology and entertainment. The successful candidate is someone who brings a strong understanding in security and cloud infrastructure and a passion for working alongside creative technologists. In this role, they will have the opportunity to learn, contribute to meaningful assessment and protection efforts, assist in identifying for opportunities to automate and assess AI tools, and help safeguard Disney's content. RESPONSIBILITIES (must have demonstrated experience in these areas) Demonstrate subject matter expertise of the design and security integration of complex systems across platforms and cloud-native tools Serve as a key technical partner for high-risk or high-visibility assessments across AppSec, CloudSec, and media infrastructure. Advocate and advise secure workflows that enable remote editing, cloud post-production, and real-time asset delivery. Drive technical testing efforts for custom or vendor-supplied tooling, APIs, and third-party integrations. Define and standardize repeatable security patterns, reusable controls, and hardening baselines used across assessments and vendor engagements. Mentor engineers across levels and domains to improve security acumen and solution delivery. Contribute to threat modeling, framework development, and control selection for Studio-wide initiatives. Stay ahead of new technologies, emerging attack techniques, and cloud security trends relevant to creative pipelines. Research and grow knowledge in AI technology and security implications REQUIRED QUALIFICATIONS 7+ years of experience in cybersecurity, software engineering, or infrastructure roles with architecture design and assessment experience Demonstrated ability to drive security improvements across multiple teams and disciplines. Comfortable translating threat models, abuse cases, and technical risk into clear recommendations and architectural input. Strong communication and collaboration skills. Passion for innovation, and the curiosity to dive deep into new tools, workflows, or risks, particularly in content creation and generative AI. The ideal profile would include combination of someone with the following experience (must have): Product security Security engineering Pentest Redteam/ Tiger Team/Blue team Cloud security engineering Security software engineer DESIRED QUALIFICATIONS Entertainment/media industry experience preferred CISSP, CISM, or equivalent security certifications preferred Demonstrate thorough knowledge of feature film production and post-production industries, services, and workflows (e.g., DI, editing, visual/audio effects, encoding, on-set support) Understand the security considerations of systems that leverage AI/ML, including generative AI Experience working with or assessing media specific systems and content protection solutions (DRM, watermarking, encryption, streaming protocols, etc.) JOB RELATED EDUCATION Bachelor's degree in computer science, Information Systems, IT Engineering, or equivalent work experience Certifications are not required, but any of the following would be considered a plus: AWS, CCNP, CISSP, CISM, CISA, GIAC, CEH, ITIL, VCP, VCAP The hiring range for this position in Glendale $141,900.00 to $170,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
At Disney, we're storytellers. We make the impossible possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences. Sr. Manager, Site Reliability Engineer provides strategic leadership across multiple SRE teams and their managers, ensuring alignment with organizational priorities and functional objectives while remaining accountable for performance and results related to observability, automation, and operational excellence across commerce platforms. Develops and executes departmental business, production, and organizational plans, allocating resources to achieve strategic goals. Leverages deep expertise in SRE principles to integrate reliability practices across engineering, security, and business functions, driving resilience and innovation. Influences senior internal and external stakeholders to secure funding, shape technology strategy, and champion reliability best practices. This role sits within the Commerce Site Reliability Engineering organization in Technology & Digital for Disney Experiences. It works closely with leaders across Commerce and Consumer Products to ensure reliability, scalability, and security for critical systems, powering magical Guest experiences. This role will report to the Director of Site Reliability Engineering. What You'll Do Lead & Inspire: Provide strategic leadership for multiple SRE teams, fostering a culture of reliability, automation, and continuous improvement. Drive Operational Excellence: Oversee design and delivery of highly scalable, fault-tolerant systems across cloud (AWS, GCP, Azure) and on-prem environments. Champion Observability: Implement advanced telemetry and monitoring practices, leveraging AI/ML for predictive insights and proactive reliability improvements. Modernize Infrastructure: Guide teams in automating infrastructure and CI/CD pipelines using tools such as Terraform, Ansible, Harness, GitLab, and Kubernetes. Strategic Planning: Develop and execute departmental plans aligned with functional business objectives, ensuring resource optimization and financial integrity. Innovation & Integration: Evaluate emerging technologies and industry trends to inform strategic decisions and maintain competitive advantage. People Leadership: Mentor and develop leaders, set clear OKRs, and promote a diverse and inclusive culture that encourages innovation and belonging. Required Qualifications & Skills: 10+ years of progressive experience in Site Reliability Engineering, Systems Engineering, or related fields, including 4+ years in leadership roles managing multiple teams. Proven ability to implement observability and reliability principles across complex, distributed systems. Expertise in cloud platforms (AWS, GCP, Azure), container orchestration (Kubernetes), and infrastructure-as-code tools (Terraform, CloudFormation). Strong background in CI/CD, automation, and modern DevOps practices. Exceptional communication and leadership skills, with experience influencing senior stakeholders and driving cross-functional initiatives. Comprehensive understanding of how SRE integrates with software development, security, and business operations. Preferred Qualifications Experience in large-scale enterprise environments and familiarity with FAANG-level engineering standards. Knowledge of serverless architectures and advanced container strategies. Demonstrated success in managing organizational transformation and scaling engineering teams. Required Education Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). Advanced degree preferred. The hiring range for this position in Orlando, Florida is $175,000-$215,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
07/29/2026
Full time
At Disney, we're storytellers. We make the impossible possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences. Sr. Manager, Site Reliability Engineer provides strategic leadership across multiple SRE teams and their managers, ensuring alignment with organizational priorities and functional objectives while remaining accountable for performance and results related to observability, automation, and operational excellence across commerce platforms. Develops and executes departmental business, production, and organizational plans, allocating resources to achieve strategic goals. Leverages deep expertise in SRE principles to integrate reliability practices across engineering, security, and business functions, driving resilience and innovation. Influences senior internal and external stakeholders to secure funding, shape technology strategy, and champion reliability best practices. This role sits within the Commerce Site Reliability Engineering organization in Technology & Digital for Disney Experiences. It works closely with leaders across Commerce and Consumer Products to ensure reliability, scalability, and security for critical systems, powering magical Guest experiences. This role will report to the Director of Site Reliability Engineering. What You'll Do Lead & Inspire: Provide strategic leadership for multiple SRE teams, fostering a culture of reliability, automation, and continuous improvement. Drive Operational Excellence: Oversee design and delivery of highly scalable, fault-tolerant systems across cloud (AWS, GCP, Azure) and on-prem environments. Champion Observability: Implement advanced telemetry and monitoring practices, leveraging AI/ML for predictive insights and proactive reliability improvements. Modernize Infrastructure: Guide teams in automating infrastructure and CI/CD pipelines using tools such as Terraform, Ansible, Harness, GitLab, and Kubernetes. Strategic Planning: Develop and execute departmental plans aligned with functional business objectives, ensuring resource optimization and financial integrity. Innovation & Integration: Evaluate emerging technologies and industry trends to inform strategic decisions and maintain competitive advantage. People Leadership: Mentor and develop leaders, set clear OKRs, and promote a diverse and inclusive culture that encourages innovation and belonging. Required Qualifications & Skills: 10+ years of progressive experience in Site Reliability Engineering, Systems Engineering, or related fields, including 4+ years in leadership roles managing multiple teams. Proven ability to implement observability and reliability principles across complex, distributed systems. Expertise in cloud platforms (AWS, GCP, Azure), container orchestration (Kubernetes), and infrastructure-as-code tools (Terraform, CloudFormation). Strong background in CI/CD, automation, and modern DevOps practices. Exceptional communication and leadership skills, with experience influencing senior stakeholders and driving cross-functional initiatives. Comprehensive understanding of how SRE integrates with software development, security, and business operations. Preferred Qualifications Experience in large-scale enterprise environments and familiarity with FAANG-level engineering standards. Knowledge of serverless architectures and advanced container strategies. Demonstrated success in managing organizational transformation and scaling engineering teams. Required Education Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). Advanced degree preferred. The hiring range for this position in Orlando, Florida is $175,000-$215,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: The Director, Systems Administration (Epic Tapestry UM/Referrals) will help shape the future state of utilization management through workflow modernization, automation, interoperability, and emerging technologies, including the responsible application of artificial intelligence and advanced analytics. This leader will champion enterprise-wide standardization efforts while balancing regional and operational needs, ensuring solutions align with Kaiser Permanente's integrated care delivery model and long-term digital transformation strategy. This includes overseeing and providing guidance to the team designing, building, and optimizing UM and referral workflows (Internal/External) across multiple markets, as well as configuration of RTP, CER, LQL, ASA, EAP/EDP, system definitions, routing rules, workqueues, templates, Service Auth (AUG/AUT), Unified Authorization logic, and DME/Post-Acute workflows. Job Summary: This Director level employee is primarily responsible for overseeing the monitoring and management of all enterprise systems, managing support for all enterprise systems, and managing and facilitating the implementation of planned hardware and software changes. Essential Responsibilities: Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies. Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results. Directs the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security). Directs team in providing all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues. Builds a network of partnerships with technical and project teams to resolve system problems and application-specific issues. Ensures adherence to and provides thought leadership for the modification of change management processes. Provides overall direction for the implementation of planned hardware and software changes into production environments. Oversees application-oriented administration and technical support for production and non- production environments Directs the coordination of timelines to ensure the delivery of appropriate, sustainable, and prompt solutions. Oversees the maintenance, modification, and documentation of complex and advanced applications. Oversees the development of guidelines to prevent and/or resolve recurring problems. Develops and improves programs to prioritize incident resolution. Oversees system configuration. Oversees the evaluation of new application packages and identification of anticipated systems requirements for planning purposes. Oversees communication with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Oversees the analysis of the impact of process or technical tool changes on existing processes, tools, and interfaces. Directs the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Directs complex performance tuning and optimization activities. Oversees user accounts, network or system rights, and access to systems and equipment, and updates policies, as necessary. Directs disaster recovery planning, testing, support, and activation activities. Directs the development of requirements, selection of vendors, and installation of systems. Minimum Qualifications: Minimum four (4) years supervisory experience. Minimum two (2) years managing operating budgets and/or project financials. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
07/16/2026
Full time
Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: The Director, Systems Administration (Epic Tapestry UM/Referrals) will help shape the future state of utilization management through workflow modernization, automation, interoperability, and emerging technologies, including the responsible application of artificial intelligence and advanced analytics. This leader will champion enterprise-wide standardization efforts while balancing regional and operational needs, ensuring solutions align with Kaiser Permanente's integrated care delivery model and long-term digital transformation strategy. This includes overseeing and providing guidance to the team designing, building, and optimizing UM and referral workflows (Internal/External) across multiple markets, as well as configuration of RTP, CER, LQL, ASA, EAP/EDP, system definitions, routing rules, workqueues, templates, Service Auth (AUG/AUT), Unified Authorization logic, and DME/Post-Acute workflows. Job Summary: This Director level employee is primarily responsible for overseeing the monitoring and management of all enterprise systems, managing support for all enterprise systems, and managing and facilitating the implementation of planned hardware and software changes. Essential Responsibilities: Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies. Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results. Directs the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security). Directs team in providing all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues. Builds a network of partnerships with technical and project teams to resolve system problems and application-specific issues. Ensures adherence to and provides thought leadership for the modification of change management processes. Provides overall direction for the implementation of planned hardware and software changes into production environments. Oversees application-oriented administration and technical support for production and non- production environments Directs the coordination of timelines to ensure the delivery of appropriate, sustainable, and prompt solutions. Oversees the maintenance, modification, and documentation of complex and advanced applications. Oversees the development of guidelines to prevent and/or resolve recurring problems. Develops and improves programs to prioritize incident resolution. Oversees system configuration. Oversees the evaluation of new application packages and identification of anticipated systems requirements for planning purposes. Oversees communication with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Oversees the analysis of the impact of process or technical tool changes on existing processes, tools, and interfaces. Directs the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Directs complex performance tuning and optimization activities. Oversees user accounts, network or system rights, and access to systems and equipment, and updates policies, as necessary. Directs disaster recovery planning, testing, support, and activation activities. Directs the development of requirements, selection of vendors, and installation of systems. Minimum Qualifications: Minimum four (4) years supervisory experience. Minimum two (2) years managing operating budgets and/or project financials. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.