Itechra Inc
La Crosse, Wisconsin
Virtual Chief Information Officer (vCIO) La Crosse, Wisconsin • Full-Time • Strategic Client Advisory Position Virtual Chief Information Officer (vCIO) Department Technology Success Location La Crosse, Wisconsin office Reports To VP of Service Delivery Employment Type Full-Time, Exempt Travel Regular travel to client sites across WI, MN, and surrounding service areas Compensation $90,000 - $110,000 annual base salary, plus full benefits package About Itechra Itechra is a Managed IT Services Provider (MSP) headquartered in Winona, Minnesota, with additional offices in Rochester and Roseville, Minnesota, and La Crosse, Eau Claire, and Milwaukee, Wisconsin. Since 2001, we have partnered with organizations across a variety of industries to provide technology support, cybersecurity solutions, cloud services, business consulting, and strategic guidance. We believe technology should support business growth, improve operational efficiency, and create long-term value for our clients. We pride ourselves on strong client relationships, exceptional service, and operating as a strategic technology partner, not just a vendor. Position Overview Itechra is seeking an experienced Virtual Chief Information Officer (vCIO) to join our growing Client Services team, based out of our La Crosse, Wisconsin office. In this role, you will act as a strategic partner to our clients - helping them leverage technology to drive business growth, strengthen security, and align IT initiatives with long-term business goals. You will work directly with business owners and C-suite leaders across a range of industries, guiding them through IT planning, budget strategy, compliance, and roadmap execution. Internally, you will collaborate with a passionate team dedicated to delivering exceptional IT outcomes. If you are a tech-savvy relationship builder who thrives on strategic impact and client success, we want to hear from you. Key Responsibilities Serve as the trusted strategic advisor to owner and C-suite stakeholders - the person clients call before making significant business or technology decisions.Build and maintain forward-looking, multi-year technology roadmaps for every assigned client, sequenced by business priority, budget, and risk.Lead Technology Business Reviews on a defined cadence, keeping every conversation focused on the client's business objectives.Own each client's technology alignment against Itechra's standards and drive measurable year-over-year improvement.Translate roadmaps into prioritized, business-justified project recommendations.Maintain a current view of each client's risk and compliance posture, and ensure the roadmap addresses material gaps.Partner with Itechra's Sales, Service, and Project teams to ensure client strategy is executed effectively.Contribute to the ongoing improvement of Itechra's vCIO methodology, tools, and client experience. Qualifications Required: Five (5) or more years in a client-facing strategic/advisory IT role (CIO, vCIO, IT consulting, or senior account/technology management).Proven ability to lead executive-level (owner / C-suite) conversations and drive decisions.Track record of building technology roadmaps and converting them into funded, executed projects.Skill in developing business cases, technology budgets, lifecycle planning, ROI analyses, and total cost of ownership recommendations.Working knowledge of IT infrastructure, systems, security, and risk - credible with both technical teams and business leaders.Experience with PSA, CRM, and documentation platforms (ConnectWise Manage, IT Glue, HaloPSA, Salesforce, or equivalent).Bachelor's degree in Information Technology, Business, or a related field, or equivalent practical experience.Valid driver's license, satisfactory driving record, and reliable transportation. Preferred: Prior experience within a Managed IT Services Provider (MSP) environment.Familiarity with cybersecurity frameworks (NIST CSF, NIST 800-171, CIS Controls, ISO 27001, CMMC 2.0).Relevant industry certifications (ITIL, PMP, CISSP, CISM, CompTIA, Microsoft, or vendor-specific).Experience serving small to mid-sized businesses (SMB) across regulated industries such as healthcare, financial services, manufacturing, or professional services. Key Competencies Strategic Advisor - Translates business needs into technology strategy that delivers measurable outcomes. Executive Communicator - Speaks the language of owners and C-suite leaders as fluently as the language of IT. Relationship Builder - Earns and maintains trust across long-term client engagements. Analytical & Financially Fluent - Builds credible business cases, budgets, and ROI models. Accountable & Organized - Manages a portfolio of clients with discipline, follow-through, and consistency. Collaborative - Partners effectively with Sales, Service, and Project teams to drive client success. Why Join Itechra Flexibility with accountability - We trust you to own your schedule and deliver results. Values-driven, locally owned MSP - with more than 25 years of industry experience and a strong growth trajectory. Meaningful impact - You will work directly with executive clients and see your strategies come to life. Collaborative culture - We support each other, celebrate wins, and invest in each other's growth. Career development - We invest in your growth and leadership. Competitive compensation and comprehensive benefits - including: Health, dental, and vision insurance 401(k) with company match Paid time off Paid holidays Professional development and continuing education support Essential Functions & Work Environment Regular travel to client sites throughout Wisconsin, Minnesota, and surrounding service areas is an essential function of this role and may include occasional overnight travel. A valid driver's license, satisfactory driving record, and reliable transportation are required.Extended periods of computer and phone use; ability to lead virtual and in-person meetings; ability to travel independently between client sites.Occasional lifting of equipment up to 25 lbs. Pre-Employment Requirements Successful completion of a background screening.Successful completion of a motor vehicle record (MVR) check.Compliance with all company security, confidentiality, and information protection policies.Signed offer letter, confidentiality agreement, and IT acceptable use acknowledgment. How to Apply If you are a strategic thinker who thrives on building relationships, driving innovation, and making a measurable impact through technology, we would love to connect with you. Apply today through our ADP careers portal and take the next step in your career with a forward-thinking, locally owned MSP committed to excellence. Equal Employment Opportunity Itechra is an Equal Opportunity Employer. We do not discriminate against any employee, applicant, or other covered individual on the basis of race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity, gender expression, marital status, familial status, status with regard to public assistance, membership or activity in a local human rights commission, disability, age, genetic information, military or veteran status, or any other characteristic protected by federal, state, or local law (including the Minnesota Human Rights Act and the Wisconsin Fair Employment Act). Itechra is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you require an accommodation to participate in the application or interview process, please contact Human Resources. Compensation details: 00 Yearly Salary PI98c50ab7c88d-7107
Virtual Chief Information Officer (vCIO) La Crosse, Wisconsin • Full-Time • Strategic Client Advisory Position Virtual Chief Information Officer (vCIO) Department Technology Success Location La Crosse, Wisconsin office Reports To VP of Service Delivery Employment Type Full-Time, Exempt Travel Regular travel to client sites across WI, MN, and surrounding service areas Compensation $90,000 - $110,000 annual base salary, plus full benefits package About Itechra Itechra is a Managed IT Services Provider (MSP) headquartered in Winona, Minnesota, with additional offices in Rochester and Roseville, Minnesota, and La Crosse, Eau Claire, and Milwaukee, Wisconsin. Since 2001, we have partnered with organizations across a variety of industries to provide technology support, cybersecurity solutions, cloud services, business consulting, and strategic guidance. We believe technology should support business growth, improve operational efficiency, and create long-term value for our clients. We pride ourselves on strong client relationships, exceptional service, and operating as a strategic technology partner, not just a vendor. Position Overview Itechra is seeking an experienced Virtual Chief Information Officer (vCIO) to join our growing Client Services team, based out of our La Crosse, Wisconsin office. In this role, you will act as a strategic partner to our clients - helping them leverage technology to drive business growth, strengthen security, and align IT initiatives with long-term business goals. You will work directly with business owners and C-suite leaders across a range of industries, guiding them through IT planning, budget strategy, compliance, and roadmap execution. Internally, you will collaborate with a passionate team dedicated to delivering exceptional IT outcomes. If you are a tech-savvy relationship builder who thrives on strategic impact and client success, we want to hear from you. Key Responsibilities Serve as the trusted strategic advisor to owner and C-suite stakeholders - the person clients call before making significant business or technology decisions.Build and maintain forward-looking, multi-year technology roadmaps for every assigned client, sequenced by business priority, budget, and risk.Lead Technology Business Reviews on a defined cadence, keeping every conversation focused on the client's business objectives.Own each client's technology alignment against Itechra's standards and drive measurable year-over-year improvement.Translate roadmaps into prioritized, business-justified project recommendations.Maintain a current view of each client's risk and compliance posture, and ensure the roadmap addresses material gaps.Partner with Itechra's Sales, Service, and Project teams to ensure client strategy is executed effectively.Contribute to the ongoing improvement of Itechra's vCIO methodology, tools, and client experience. Qualifications Required: Five (5) or more years in a client-facing strategic/advisory IT role (CIO, vCIO, IT consulting, or senior account/technology management).Proven ability to lead executive-level (owner / C-suite) conversations and drive decisions.Track record of building technology roadmaps and converting them into funded, executed projects.Skill in developing business cases, technology budgets, lifecycle planning, ROI analyses, and total cost of ownership recommendations.Working knowledge of IT infrastructure, systems, security, and risk - credible with both technical teams and business leaders.Experience with PSA, CRM, and documentation platforms (ConnectWise Manage, IT Glue, HaloPSA, Salesforce, or equivalent).Bachelor's degree in Information Technology, Business, or a related field, or equivalent practical experience.Valid driver's license, satisfactory driving record, and reliable transportation. Preferred: Prior experience within a Managed IT Services Provider (MSP) environment.Familiarity with cybersecurity frameworks (NIST CSF, NIST 800-171, CIS Controls, ISO 27001, CMMC 2.0).Relevant industry certifications (ITIL, PMP, CISSP, CISM, CompTIA, Microsoft, or vendor-specific).Experience serving small to mid-sized businesses (SMB) across regulated industries such as healthcare, financial services, manufacturing, or professional services. Key Competencies Strategic Advisor - Translates business needs into technology strategy that delivers measurable outcomes. Executive Communicator - Speaks the language of owners and C-suite leaders as fluently as the language of IT. Relationship Builder - Earns and maintains trust across long-term client engagements. Analytical & Financially Fluent - Builds credible business cases, budgets, and ROI models. Accountable & Organized - Manages a portfolio of clients with discipline, follow-through, and consistency. Collaborative - Partners effectively with Sales, Service, and Project teams to drive client success. Why Join Itechra Flexibility with accountability - We trust you to own your schedule and deliver results. Values-driven, locally owned MSP - with more than 25 years of industry experience and a strong growth trajectory. Meaningful impact - You will work directly with executive clients and see your strategies come to life. Collaborative culture - We support each other, celebrate wins, and invest in each other's growth. Career development - We invest in your growth and leadership. Competitive compensation and comprehensive benefits - including: Health, dental, and vision insurance 401(k) with company match Paid time off Paid holidays Professional development and continuing education support Essential Functions & Work Environment Regular travel to client sites throughout Wisconsin, Minnesota, and surrounding service areas is an essential function of this role and may include occasional overnight travel. A valid driver's license, satisfactory driving record, and reliable transportation are required.Extended periods of computer and phone use; ability to lead virtual and in-person meetings; ability to travel independently between client sites.Occasional lifting of equipment up to 25 lbs. Pre-Employment Requirements Successful completion of a background screening.Successful completion of a motor vehicle record (MVR) check.Compliance with all company security, confidentiality, and information protection policies.Signed offer letter, confidentiality agreement, and IT acceptable use acknowledgment. How to Apply If you are a strategic thinker who thrives on building relationships, driving innovation, and making a measurable impact through technology, we would love to connect with you. Apply today through our ADP careers portal and take the next step in your career with a forward-thinking, locally owned MSP committed to excellence. Equal Employment Opportunity Itechra is an Equal Opportunity Employer. We do not discriminate against any employee, applicant, or other covered individual on the basis of race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity, gender expression, marital status, familial status, status with regard to public assistance, membership or activity in a local human rights commission, disability, age, genetic information, military or veteran status, or any other characteristic protected by federal, state, or local law (including the Minnesota Human Rights Act and the Wisconsin Fair Employment Act). Itechra is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you require an accommodation to participate in the application or interview process, please contact Human Resources. Compensation details: 00 Yearly Salary PI98c50ab7c88d-7107
AT&T
Brunswick, Georgia
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Brunswick, GA . This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested. The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This role will include, but will not be limited to the following responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots. Assist in testing, applying, and maintaining server configurations and related security patches. Assist in maintaining and checking the health of systems and backups to include restore testing. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets. Update tickets following documentation templates and/or guidelines to ensure quality requirements are met. Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner. Provide inventory support and input to the provided inventory system for the customer. Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events. Conduct or provide new equipment deployments and/or requested deployment support. Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets. Analyzes functional business requirements and design specifications for functional activities. Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware. Required Clearance: Public Trust ( trust) Required Qualifications: Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process Associate Degree or equivalent experience 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues General knowledge network products and systems Experience in a rapid paced, time sensitive, high-quality environment Must have excellent team skills and collaboration skills Attention to detail and follow-through Ability to work with minimal supervision Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year). Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails. If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements. Desired Qualifications: Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks. Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. Ability to apply comprehensive knowledge across key tasks and high impact assignments Experience evaluating system performance results and recommending improvements or optimizations Experience performing IT hardware repairs and installing replacement parts Experience planning and leading technology assignments and projects Prior hands-on experience with the setup, configuration and administration of servers and backups Experience functioning as a technical expert across multiple project assignments ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Physical and/or Mental Qualifications, if applicable : Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists. This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs multiple times per shift. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job Ready to join our team? Apply today! Our Network Support Technician (Government) earns $61,600 - $68,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone Weekly Hours: 40 Time Type: Regular Location: Brunswick, Georgia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Brunswick, GA . This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested. The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This role will include, but will not be limited to the following responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots. Assist in testing, applying, and maintaining server configurations and related security patches. Assist in maintaining and checking the health of systems and backups to include restore testing. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets. Update tickets following documentation templates and/or guidelines to ensure quality requirements are met. Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner. Provide inventory support and input to the provided inventory system for the customer. Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events. Conduct or provide new equipment deployments and/or requested deployment support. Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets. Analyzes functional business requirements and design specifications for functional activities. Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware. Required Clearance: Public Trust ( trust) Required Qualifications: Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process Associate Degree or equivalent experience 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues General knowledge network products and systems Experience in a rapid paced, time sensitive, high-quality environment Must have excellent team skills and collaboration skills Attention to detail and follow-through Ability to work with minimal supervision Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year). Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails. If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements. Desired Qualifications: Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks. Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. Ability to apply comprehensive knowledge across key tasks and high impact assignments Experience evaluating system performance results and recommending improvements or optimizations Experience performing IT hardware repairs and installing replacement parts Experience planning and leading technology assignments and projects Prior hands-on experience with the setup, configuration and administration of servers and backups Experience functioning as a technical expert across multiple project assignments ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Physical and/or Mental Qualifications, if applicable : Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists. This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs multiple times per shift. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job Ready to join our team? Apply today! Our Network Support Technician (Government) earns $61,600 - $68,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone Weekly Hours: 40 Time Type: Regular Location: Brunswick, Georgia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.