12 jobs found

Kaiva Tech, LLC is seeking a Federal Student Aid Quality Assurance Specialist Reports To: Program Manager Location: Remote Schedule: Monday - Friday Hours: Full-time, 40-hours/week Series/Functional Area: Program Analysis / Quality Management Classification: Non-IT, Non-Software QA FLSA Status: Hourly, Nonexempt Clearance: Public Trust Position Summary: The Federal Student Aid Quality Assurance Specialist supports Department of Education, Federal Student Aid (FSA) Ombudsman by ensuring the accuracy, consistency, and compliance of regulatory case determinations in a performance-based contract environment. This position is responsible for conducting structured quality reviews of completed case files, applying established evaluation criteria, identifying deficiencies, and providing actionable feedback to production staff and leadership. The Quality Assurance Specialist plays a critical role in maintaining contractual service level agreements, including quality and accuracy standards. This role helps mitigate financial risk by identifying trends, preventing repeat errors, and supporting continuous improvement initiatives that strengthen overall operational performance. This position does not perform software testing, application validation, system certification, or IT quality assurance activities. Essential Duties and Responsibilities: Complete and maintain required FSA Configuration Management (CM) and Root Cause Analysis (RCA) training Apply FSA-provided quality scorecards and evaluation tools to assess program operations, casework, and process execution Participate in quality calibration sessions to ensure consistency and alignment with FSA standards and evaluation criteria Prepare and deliver monthly quality assurance summaries, including trends, findings, and performance observations Analyze program and process performance data to identify systemic issues, inefficiencies, and compliance risks Conduct trend analysis, root cause analysis, and performance analysis to determine contributing factors affecting outcomes Develop evidence-based corrective and preventive action recommendations Track quality findings and support follow-up actions to improve consistency and effectiveness Partner with program leadership and stakeholders to improve operational efficiency, quality, and standardization Support continuous improvement initiatives through structured analysis, documentation, and reporting Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. Submit Monthly Status Reports on a regular basis, as required. Other duties as assigned. Knowledge and Critical Skills: Comprehensive understanding of Title IV/FSA regulatory case analysis, adjudication, or complaint resolution processes. Capacity to interpret and apply standardized evaluation tools and score cards to determine compliance with regulatory and policy guidance when assessing case accuracy. Thorough knowledge of documentation standards, audit principles and root cause analysis for regulatory determinations. Meticulous attention to detail applying data analytics, interpretation and synthesis of performance information Proven skill in identifying and documenting trends and preparing clear, concise analytical reports and summaries. Self-directed work ethic suited for an independent remote environment with high accountability. Education & Work Experience: Bachelor's degree in Business, Public Administration, Legal Studies, Finance or related field. Minimum of 4 years of progressive professional experience in Title IV/FSA regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree. Practical experience operating within formal quality assurance or audit frameworks. Hands-on experience working within a CRM or case management system (Salesforce preferred). Previous Public Trust or higher-level federal background clearance Certifications, Licenses: N/A Special Requirements: Must be a U.S citizen. Must be able to obtain and maintain Public Trust level clearance. Work Environment: Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands: To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.

Title: Digital Ad Operations Specialist Location: Santa Clara, CA Duration: 12+ months 178119 Role Overview As an Ad Operations Specialist, you will be essential to scaling customer acquisition efforts by ensuring the flawless and efficient launch of high-impact paid campaigns. This role involves owning the execution and optimization of digital media campaigns in our adserver and paid media platforms. Responsibilities include campaign setup, budget management, optimization to campaign KPIs, audience targeting integration and reporting. You will act as a proactive self-starter, managing multiple workstreams in a fast-paced environment to facilitate business growth. Qualifications & Technical Expertise A successful candidate will have: • Expert-level proficiency and hands-on experience with Google Campaign Manager 360 (CM360) • Deep expertise in DSPs like Display & Video 360 (DV360), The Trade Desk (TTD) and major social platforms including Meta (Facebook/Instagram), LinkedIn, and Reddit. • 3-6 years of dedicated experience in Ad Operations, Digital Media Operations, or Ad Technology roles. • Comfort with HTML, JavaScript, rich media formats, VAST/VPAID for video, and current cookie/privacy regulations (GDPR, CCPA). • Exceptional candidates will have experience with LiveRamp, Bomobra, Demandbase and other ABM or Audience focused vendors. Key Responsibilities Campaign Execution & Traffic Management • Meticulously build and launch campaigns, ad sets, and individual ads across key channels. • Manage the technical pipeline of performance marketing initiatives, contributing directly to the growth of a sophisticated e-commerce business. • Oversee audience targeting integration, manage audience match rates across platforms (TTD, Meta, Google/YouTube), and curate segments using tools like LiveRamp. Technical Quality Assurance (QA) & Troubleshooting • Lead the technical QA process for all ad creative-including static, rich media, video, and third-party tags-to ensure they meet standards and fire correctly across web, mobile, and app platforms. • Systematically investigate and reconcile data discrepancies between the Google Ad Server, DSPs, and publisher reporting systems. • Be able to resolve complex ad-serving, tracking, and reporting issues with internal teams and external partners. Performance Optimization & Reporting • Monitor and optimize campaigns to ensure they run without issue, managing budget pacing to avoid under/over spend, and hit campaign KPIs successfully. • Utilize Excel/Google Sheets for data manipulation and deliver standardized or custom reports from the Google Ad Server to provide performance insights. • Work closely with Campaign Strategists to create media plans based on historical performance data. • Document and implement scalable best practices for campaign trafficking and naming conventions to reduce human error. Professional Attributes • Exceptional level of organization and meticulous attention to detail for error-free trafficking. • Proven ability to diagnose and resolve complex technical issues under pressure. • Strong interpersonal skills for managing diverse stakeholder groups and fostering internal and external relationships. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range:$50/hr to $55/hr The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at

Genesis10 is currently seeking a Senior GCP Backend Engineer (Payments Platform) for a 3-month contract-to-hire position with a Regional Financial Institution located in Columbus, OH, or Minneapolis, MN. This is a hybrid position located in Columbus, OH, or Minneapolis, MN. Compensation: $60.00 - $80.00 per hour, W2, based on qualifications Position Overview: We are seeking an experienced IS Tech Specialist with deep GCP expertise to support an Enterprise Payments platform. This role serves as a senior technical contributor, leading the design, development, integration, and operational support for cloud-native payment solutions hosted on Google Cloud Platform (GCP). The ideal candidate brings strong hands-on experience with GCP services, distributed systems, and modern DevOps practices, while collaborating closely with product, business, and enterprise IT partners. Key Responsibilities: Serve as a subject matter expert (SME) for GCP technologies within the Enterprise Payments portfolio Provide hands-on technical leadership for cloud native application development and support Design, build, and maintain highly available, event-driven payment systems on GCP Develop serverless and container-based solutions using Cloud Functions, Cloud Run, and GKE Implement messaging and event processing using Pub/Sub Build and manage data storage using Cloud SQL (PostgreSQL/MySQL), BigQuery, and Firestore Design and expose APIs using Apigee or API Gateway with secure authentication and authorization Implement identity and access management using GCP IAM, Workload Identity, and Identity Platform Configure networking using VPC, subnets, firewall rules, load balancers, and private service access Monitor and troubleshoot applications using Cloud Monitoring, Cloud Logging, Error Reporting, and Trace Implement security capabilities, including Security Command Center, audit logging, and threat detection Automate infrastructure using Terraform and GCP Deployment Manager Enable CI/CD pipelines using Cloud Build, Artifact Registry, and Git based repositories Partner with business and technology stakeholders to translate requirements into technical solutions Produce technical designs, estimates, and documentation aligned with SDLC standards Participate in incidents, problems, and change management processes using ServiceNow Support production systems, including participating in on-call rotation with the team Ensure compliance with internal controls, security policies, and regulatory requirements Mentor junior engineers and promote engineering best practices Primary Requirements: 7+ years of experience in software engineering or IS technical roles 3+ years of hands-on experience developing and supporting cloud native applications on GCP Strong proficiency in JavaScript/TypeScript, Node.js, or Python (React would be key) Experience building RESTful APIs and asynchronous, event-driven integrations Experience with relational databases (PostgreSQL, MySQL) and NoSQL data stores Hands-on experience with: Cloud Functions, Cloud Run, or GKE Pub/Sub messaging Cloud SQL, BigQuery, Firestore IAM and security best practices Experience with Infrastructure as Code (Terraform preferred) Familiarity with CI/CD pipelines and DevOps practices Strong troubleshooting, analytical, and communication skills Bachelor's degree or equivalent practical experience Desired Skills: Experience supporting enterprise-scale payment or financial systems Knowledge of payment processing concepts (ACH, checks, debit/credit cards, Zelle, bill pay, etc.) Experience with Unix/Linux environments and scripting Familiarity with observability tools such as Splunk, Dynatrace, or Datadog Exposure to AI-assisted development or automation tools Experience working in regulated or highly controlled environments Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you meet the qualifications described and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Codes and abstracts all pertinent patient medical information according to AHA ICD-10-CM/PCS and AMA CPT-4 Coding conventions, UHDDS guidelines and CMS directives. Completes data entry of abstracted inpatient/outpatient diagnosis and/or procedure codes to Network's health information system. Collaborates with the Health Information/Medical Records, Admissions and Finance departments to ensure appropriate flow of information. JOB DUTIES AND ESSENTIAL FUNCTIONS: Codes and abstracts diagnosis and procedure information from patient medical records according to AHA ICD-10-CM/PCS and AMA CPT-4 coding conventions, UHDDS and CMS guidelines and regulations. Utilizes the 3M Encoder to verify and assign AHA ICD-10-CM/PCS and AMA CPT-4 codes, and MS-DRG/APR-DRG assignment. Maintains 95% data quality coding accuracy rate as measured through quarterly department quality reviews. Maintains daily productivity and turnaround times as outlined in Department's Performance Improvement plan (attachment A) Responsible for remaining up-to-date with knowledge of AHA ICD-9-CM/ICD-10-CM/PCS and AMA CPT-4 coding conventions, MS-DRG and APR-DRG principles and guidelines. Maintains a working knowledge of prospective payment systems as it relates directly to coding process. Participation in department and sectional meetings, education sessional sessions and workshops as scheduled. Maintains working knowledge of clinical documentation improvement program and functions as liaison for RN clinical documentation specialists (inpatient coding professionals only). Demonstrates/models the Network's core values and customer service behaviors in interactions with all customers (internal and external). Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external). Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. Complies with Network and departmental policies regarding attendance and dress code. Assists in training of new personnel Other related duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Sitting for up to 7 hours per day, 3 hours at a time. Repetitive arm/finger use retrieving/viewing computerized patient medical record and abstracting of patient information. Extended periods of vision use for reviewing computerized patient records, abstracting of patient information, approximately 7 hours per day, 3 hours at a time. Hearing as it relates to normal conversation. EDUCATION: RHIA, RHIT CCS, and/or CPC from an accredited Health Information Technology or Management program. Will consider candidate with greater than 3 years experience in the coding field without coding credentials. If candidate is RHIA, RHIT, CCS and/or CPC -eligible or possess no credentials, then candidate will be expected to obtain their AHIMA/AAPC credential within one year of hire date to retain position with St. Luke's University Health Network. TRAINING AND EXPERIENCE: Minimum 1 year demonstrated ICD-10-CM inpatient and/or outpatient coding experience in acute care, teaching setting. Knowledge of anatomy and physiology, pathophysiology, and medical terminology required. Previous experience with EPIC health information computerized patient record and 3M encoding system preferred. WORK SCHEDULE: Day shift but may require other hours as necessary. Weekend rotations Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's St. Luke's University Health Network is an Equal Opportunity Employer.

Who we are : The Alliance for Academic Internal Medicine (AAIM) is seeking a Senior Research and Data Visualization Specialist reporting to the Director of Survey Research. When you join the AAIM team you are offered a competitive salary and generous benefit package. Part of the package includes AAIM paying the full premium cost for employee coverage under the health and dental plans. Coverage begins the first of the month following hire date. Other benefits include vision, life insurance, disability insurance, EAP, 403(b) retirement plan with a 7% contribution after one year of service, generous leave policy, identity theft insurance, access to professional development funds, and more! AAIM, a professional membership association, promotes the advancement and professional development of its members who prepare the next generation of internal medicine physicians and leaders through education, research, engagement, and collaboration. Representing over 14,000 members, AAIM is the largest association of faculty and administrative staff serving in departments of medicine. Located in the Old Town section of Alexandria, AAIM is convenient to the Blue and Yellow Metro lines. To learn more about our organization, please visit . What this job is about: The Senior Research and Data Visualization Specialist serves on the Education and Research Team (ERT), which addresses issues related to internal medicine education (undergraduate medical education UME and graduate medical education GME ). The team also oversees research on the discipline and profession of academic medicine through survey data collection, descriptive and exploratory analyses for data visualizations and summary reports, and comparative analyses for publication by member advisory committees/work groups. The Senior Research and Data Visualization Specialist integrates intermediate research skills with data visualization and analytical capabilities. This position is responsible for developing and implementing frameworks (e.g., project milestones and timelines) for research studies, analyzing datasets of variable sizes and complexity, and translating findings into clear, compelling visual insights, reports, and other communications to inform stakeholders on timely issues in their profession. This role serves as a critical bridge between Alliance survey data collection and stakeholder priorities by ensuring that results from studies of complex issues are analytically rigorous and can be interpreted by diverse audiences. The Senior Research and Data Visualization Specialist also applies independent judgment by reviewing requests for Surveys staff support and advising the Director of Survey Research on how to proceed. Responsibilities: Designs, plans, and manages the frameworks (e.g., project milestones and timelines for deliverables) for survey research studies and other data analysis projects from inception to completion. Develops and oversees study protocols while ensuring compliance with research ethics and data confidentiality. Coordinates the activities of cross-functional teams, stakeholders, and member advisory committees/work groups to execute research initiatives. Leads survey development processes, including pilot testing, fielding, data collection, and analyses for summary reporting, ensuring methodological rigor throughout the research lifecycle. Serves as a primary point of contact for project stakeholders and provides periodic updates to Alliance staff and leadership. Manages quantitative datasets of varying sizes, structures, and degrees of complexity, cleaning and validity-checking results to ensure data accuracy and integrity. Conducts descriptive, exploratory, and comparative statistical analyses using data analysis software. Identifies trends, patterns, and key metrics or indicators to generate actionable insights internally and externally. Prepares datasets as sources for Alliance member interactive data dashboard queries, reports, and visualizations, curating which content to include and updating it when appropriate. Translates analytical findings of varying degrees of complexity into intuitive visuals and narratives for technical and non-technical audiences. Similarly, applies best practices in data storytelling and visual design to communicate insights effectively. Continually evaluates and implements emerging visualization tools and techniques. Contributes to the development of scholarly manuscripts and presentations with member-driven survey or survey question author groups. Similarly, contributes to policy briefs or organizational reporting efforts. Presents findings from data collection to stakeholders, leadership teams, and external audiences. Collaborates with multidisciplinary teams, including other researchers and executive leadership. Facilitates member survey advisory committee meetings, developing draft agendas and ensuring follow-through on action items. Attends offsite in-person and other virtual meetings to fulfill the responsibilities of this position. Mentors junior research staff and provide technical guidance as appropriate. Maintains certification in human subjects research training, applies this knowledge to ensure AAIM survey data integrity, confidentiality, and survey participants' rights. Develops and oversees the responsible and effective fiscal management, allocation, and reporting of the department's budget, which may cover staff, vendors, tools and equipment, resources, travel, programs, meetings, committees, revenue, expenses, and invoice coding. Reports potential budgetary problems and collaborates on creating solutions. Oversees multiple projects simultaneously; guides the development of project plans; substantiates the staff, vendors, skills, and financial resources required to complete tasks. Manages direct reports by setting performance goals, monitoring performance, and maintaining an ongoing dialogue regarding successes and challenges using developmental coaching and mentoring. Makes staff compensation, transfer, promotion, and termination decisions. Advises and guides managers and supervisors on providing appropriate and timely employment decisions and rewards to their staff which help to motivate and retain the best talent. Develops and executes recruitment and selection plans to identify and hire talent with strong qualifications and competencies. Provides new hires with a solid foundation for success by orientating and training them on AAIM, their department, and their roles and responsibilities. Perform other duties as necessary. Supervisory Responsibility and Key Relationships: Position includes significant representative contact with committees and members through email, telephone, and onsite meetings for purposes of strategic planning, policy, and oversight. Position manages professional and support staff. What you will get out of it: Insight into the discipline of academic internal medicine. Develop your project management, communication, and budgeting skills. Work with committed and dedicated professional staff and volunteers in a collaborative and high performing environment. Professional development opportunities to grow your career. Comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, EAP, 403(b) retirement plan with a 7% contribution after one year of service, generous leave policy, access to professional development funds, and more! How to apply: Send a resume, cover letter, and salary requirements to . Note: AAIM staff are currently working a hybrid schedule (Tuesdays and Wednesdays in the Alexandria-based office, with three days working remotely), but plan to transition to flexible scheduling based on team needs in a soon to be renovated office space. Both hybrid and remote opportunities are available, with remote work considered within the Washington Metropolitan Statistical area. Requirements: Master's degree + 8 years' experience in Data Science, Statistics, Survey Methodology, other related Social Sciences (Psychology, Applied Sociology, Economics), or a related field (e.g., Public Policy), including experience in research design, data analysis, and/or data visualization. Demonstrated experience in managing complex projects or applied research studies. Intermediate competency in commonly-used statistical software packages and professional survey software suite (Stata and Qualtrics XM or Alchemer preferred or willingness to learn if trained in comparable suites such as SPSS and QuestionPro, SurveyMonkey, or RedCap). Intermediate-level knowledge of descriptive and basic inferential statistics, including predictive modeling and best practices for reporting results for public consumption. Proficiency in data visualization tools ( preferably Power BI , Tableau, Looker). Data storytelling and visual communication capabilities. Intermediate-level knowledge of survey question design and validity checking through practices such as confirmatory factor analysis and cognitive interviewing. Ability to maintain annual renewal of human subjects research training certificate and remain current with best practices for research ethics, including institutional review board study protocol management. Proficiency using Microsoft Office suite applications and web-based collaborative tools; quick study in learning new software suites and applications. Highly skilled at communicating verbally and in writing, providing original content and using accurate grammar, tact, and diplomacy. Highly developed problem solving, analytical, and strategic thinking skills. Superior organizational and time management skills, and attention to quality. Highly skilled at working with general direction managing multiple priorities simultaneously . click apply for full job details

GreenState Credit Union MAC Specialist I US-IA-North Liberty Job ID: # of Openings: 1 Category: Retail GreenState Credit Union Overview Serves as a key member of the Member Assistance Center by providing high quality service experiences to members through phone and digital interactions. This position will build relationships with members across various channels serviceable at a first-tier of support. The individual will process transactions in a professional, accurate and efficient manner. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Pay range for this hourly position is $23.61 - $27.60/hr with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Promotes and implements the values of the Member Assistance Center. The qualified candidate will be member focused, show excellence and accuracy in all work, demonstrate integrity, share one vision through teamwork, continually look for improvement, openly mentor others and respect others. Assists members and potential members with telephone and digital service channels by: Answering questions about GreenState products and services Performing transactions and resolving problems that are within their authority to resolve. Refer problems that are beyond their authority to the appropriate group along with their recommendations. Ensuring timely follow up in interactions requiring it for continuation of high-quality member service. Demonstrates excellence, integrity, teamwork and respect for others, in all their work. Displays expertise in all GreenState Credit Union products and services and can effectively cross-sell other products. Research and resolves complex member service issues with limited supervision. Educates members on the use of digital or self-service platforms and provides technical support while utilizing those platforms. Uses a computerized system for member verification, gathering relevant information to complete various transactions/requests while ensuring they are in accordance with the appropriate processes and procedures. Supports the department through accurate and timely completion of processing related tasks, such as document processing or responding to internal requests. Demonstrates a high degree of accuracy, attention to detail and multi-tasking ability. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events. Contributes positively to the strategic objectives and culture of the department. Educates members on all Credit Union products and services. Meets or exceeds established department and individual goals as identified by departmental leadership. All other duties as assigned. Qualifications High school diploma or the equivalent (i.e. GED) and 0-2 years of experience, preferably in a communication center and/or financial institution. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Individual must be comfortable being on camera at all times. Individuals must be able to conduct company business via phone and digital platforms. Ability to read and interpret documents such as procedure manuals. Ability to prioritize and work efficiently in a fast pace environment. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Must be bondable. Highly skilled in mult-tasking ability, accuracy and attention to detail. Thorough knowledge of deposit products and regulations. Ability to develop and maintain effective working relationships with co-workers Reporting Relationship Reports to the Member Assistance Center Service Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. PI9c1f009bcef7-8337

GreenState Credit Union Senior Salesforce Operations Specialist US-IA-North Liberty Job ID: # of Openings: 1 Category: Marketing GreenState Credit Union Overview The Senior Salesforce Operations Specialist coordinates cross-functional efforts between business stakeholders, Salesforce delivery teams, and compliance and audit partners to support a secure, scalable, and well-governed platform. The Senior Salesforce Operations Specialist oversees the intake and evaluation of enhancement requests and helps drive delivery coordination. For larger initiatives, this role will step in as a project manager to support planning, timelines, and execution. This position also helps ensure data integrity, platform standards, and regulatory requirements are consistently upheld. The ideal candidate is highly organized, communicates effectively across teams, and can balance governance, operational support, and project coordination to maintain a healthy Salesforce environment that scales with the business. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Salary range for this position is $90,593.36 - $105,914.12 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Coordinate Salesforce demand intake and assist with overseeing evaluation process, including facilitating meetings as needed, coordinating and organizing moving parts with teams impacted, and assessing each request for compliance implications. Partner with VP Salesforce and business owners to ensure requests align to roadmap and strategy. Ensure regulatory and audit compliance working with compliance and audit teams to keep Salesforce platform adhering to credit union policies and controls. Ensure risk, compliance, and audit readiness. Maintain documentation, controls, and policy adherence. Organize timelines and ensure enhancements meet deadlines. Act as Salesforce project coordinator for internal and external project implementations. Measure success of Salesforce enhancements as it relates to ROI. Assist with defining project scopes, goals, timelines, and deliverables in collaboration with stakeholders. Coordinate internal and external resources, ensuring timely execution and delivery. Monitor project risks, dependencies, and communication with stakeholders at all levels. Communicate platform project status and delivery outcomes to leadership. Facilitate cross-functional meetings, maintain documentation, and ensure consistent communication across all levels. Monitor project milestones and deliverables, ensuring adherence to quality standards. Maintain and enforce platform governance standards (naming conventions, data ownership, usage policies). Monitor and report on data quality metrics, driving remediation initiatives. Track platform KPIs (adoption, performance, data integrity). Document and communicate decision rationales to stakeholders as needed. Identify opportunities to enhance platform adoption and operational efficiency. Maintain documentation, security roles, and compliance procedures. Perform other duties and responsibilities as assigned. Qualifications Bachelor's degree. 5+ years' experience in project management and operations. Strong organization skills (planning and prioritizing) and communication skills (written, verbal, and listening) are critical in this position. Strong cross-functional leadership, communication, attention to detail, and change management skills. Experience leading cross-functional projects or programs. Experience working with compliance, risk, or audit teams. Strong interpersonal skills required for internal and external credit union communications. Proficiency in a variety of PC software programs, including the Microsoft Office application suite. Understanding of products (Sales Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud a plus). Familiarity with Agile project delivery methodologies a plus. Proficient with project tools like Jira, Confluence, or Smartsheet a plus. Experience in financial services, banking, or credit unions a plus. Ability, availability and willingness to work additional hours as needed by the workload and the credit union's rapidly changing competitive environment. Support diverse and inclusive work environment. Must be bondable. Reporting Relationship Reports to the VP Salesforce. Supervisory Responsibilities This position is not responsible for the supervision of others. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. PI21c80ea2ed2d-6576

Product and Implementation Specialist- Fintech Services At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-80,000 Position Summary Reporting to the Client Success Manager FinTech Services, the Product Implementation Associate FinTech Services supports partner success, relationship management, operational coordination, and reporting across Midland States Banks Banking-as-a-Service (BaaS) and FinTech partner portfolio. This role assists with partner onboarding, ongoing partner support, issue tracking, meeting preparation, and internal coordination to help ensure fintech partners are successful while operating safely, compliantly, and in alignment with bank standards. This highly collaborative role works closely with the Client Success Manager and internal teamsincluding Product, Compliance, Risk, Information Security, Credit, Technology, and Operationsto support partner communications, maintain partner documentation, track deliverables, gather reporting inputs, and help strengthen the overall FinTech Services operating model. The Client Success Associate serves as a key support resource for partner experience, internal follow-through, and scalable program execution. Primary Accountabilities Provide support and promote Midland States Bank Core Vision and Value. Work alongside the Client Success Manager FinTech Services, FinTech Services team and internal partners in supporting relationships with existing and prospective fintech partners. Support day-to-day coordination with assigned fintech partners, including meeting follow-up, open item tracking, status updates, and internal routing of partner requests. Assist with fintech onboarding transitions by tracking deliverables, coordinating information requests, maintaining readiness checklists, and supporting cross-functional project meetings. Monitor partner requests, operational issues, escalations, and follow-up items to help ensure timely communication and resolution. Develop, maintain, and update partner trackers, reporting materials, pipeline records, due diligence logs, and partner health summaries. Partner with Compliance, Risk Management, Information Security, Credit, Technology, and Operations to support ongoing due diligence, monitoring, and change-management activities. Maintain accurate partner files, including onboarding status, key contacts, product scope, open deliverables, approvals, and readiness milestones. Conduct industry, market, and partner research to support pipeline reviews, partner analysis, and ongoing relationship management. Identify opportunities to improve partner experience, internal workflows, reporting consistency, and cross-functional collaboration. Assist with technical product ownership activities for FinTech Services platforms, integrations, workflows, and partner-facing capabilities. Assist with the collection, organization, and analysis of data used to support partner performance reviews, executive reporting, risk monitoring, transactional processing and operational decision-making. Support the enhancement of standardized partner playbooks, workflows, reporting templates, meeting materials, and communication tools. Collaborate with internal teams to coordinate partner-driven initiatives, testing cycles, releases, operational readiness activities, and post-launch support. Coordinate with Technology and data teams to troubleshoot system issues, investigate data exceptions, and communicate findings to internal and external stakeholders. Help document decisions, approvals, dependencies, risks, and next steps to promote clarity and shared accountability across internal and external stakeholders. Maintain compliance with all applicable regulations, including Bank Secrecy Act (BSA) requirements. Other duties as assigned. Position Qualifications Education/Experience: Bachelor of Science in Computer Science, Marketing, Finance, Business Administration, or similar required. 2+ years of experience in fintech, BaaS, digital banking, product, operations, client success, project coordination, or financial services roles. Experience supporting client, vendor, fintech, or partner relationships in a regulated or operationally complex environment preferred. Strong organizational and project coordination skills, including the ability to track open items, deadlines, deliverables, dependencies, and follow-up actions. Demonstrated ability to prepare clear meeting notes, status updates, reporting materials, and executive-ready summaries. Basic understanding of fintech operating models, BaaS partnerships, deposit products, payments, or third-party risk considerations preferred. Experience working cross-functionally with technology, compliance, risk, operations, product, or client-facing teams. Ability to analyze information, identify trends or issues, and escalate items appropriately. Strong written and verbal communication skills with the ability to communicate clearly across different teams and levels of the organization. Ability to manage multiple priorities in a fast-paced, evolving environment. Demonstrated experience in helping translate business needs, partner requests, or functional asks into clear internal action items. Demonstrated experience and understanding of prioritization of work. Adaptable, juggling multiple and sometimes changing priorities. Comfortable learning new systems, tools, reporting processes, and fintech operating models. Ability to think creatively and recognize and encourage creativity in others. Self-motivated with the aptitude to work independently with minimal supervision. Capable of communicating appropriate level of process and technical detail across different organizations and hierarchies. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIe0-1417

Product and Implementation Specialist- Fintech Services At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-80,000 Position Summary Reporting to the Client Success Manager FinTech Services, the Product Implementation Associate FinTech Services supports partner success, relationship management, operational coordination, and reporting across Midland States Banks Banking-as-a-Service (BaaS) and FinTech partner portfolio. This role assists with partner onboarding, ongoing partner support, issue tracking, meeting preparation, and internal coordination to help ensure fintech partners are successful while operating safely, compliantly, and in alignment with bank standards. This highly collaborative role works closely with the Client Success Manager and internal teamsincluding Product, Compliance, Risk, Information Security, Credit, Technology, and Operationsto support partner communications, maintain partner documentation, track deliverables, gather reporting inputs, and help strengthen the overall FinTech Services operating model. The Client Success Associate serves as a key support resource for partner experience, internal follow-through, and scalable program execution. Primary Accountabilities Provide support and promote Midland States Bank Core Vision and Value. Work alongside the Client Success Manager FinTech Services, FinTech Services team and internal partners in supporting relationships with existing and prospective fintech partners. Support day-to-day coordination with assigned fintech partners, including meeting follow-up, open item tracking, status updates, and internal routing of partner requests. Assist with fintech onboarding transitions by tracking deliverables, coordinating information requests, maintaining readiness checklists, and supporting cross-functional project meetings. Monitor partner requests, operational issues, escalations, and follow-up items to help ensure timely communication and resolution. Develop, maintain, and update partner trackers, reporting materials, pipeline records, due diligence logs, and partner health summaries. Partner with Compliance, Risk Management, Information Security, Credit, Technology, and Operations to support ongoing due diligence, monitoring, and change-management activities. Maintain accurate partner files, including onboarding status, key contacts, product scope, open deliverables, approvals, and readiness milestones. Conduct industry, market, and partner research to support pipeline reviews, partner analysis, and ongoing relationship management. Identify opportunities to improve partner experience, internal workflows, reporting consistency, and cross-functional collaboration. Assist with technical product ownership activities for FinTech Services platforms, integrations, workflows, and partner-facing capabilities. Assist with the collection, organization, and analysis of data used to support partner performance reviews, executive reporting, risk monitoring, transactional processing and operational decision-making. Support the enhancement of standardized partner playbooks, workflows, reporting templates, meeting materials, and communication tools. Collaborate with internal teams to coordinate partner-driven initiatives, testing cycles, releases, operational readiness activities, and post-launch support. Coordinate with Technology and data teams to troubleshoot system issues, investigate data exceptions, and communicate findings to internal and external stakeholders. Help document decisions, approvals, dependencies, risks, and next steps to promote clarity and shared accountability across internal and external stakeholders. Maintain compliance with all applicable regulations, including Bank Secrecy Act (BSA) requirements. Other duties as assigned. Position Qualifications Education/Experience: Bachelor of Science in Computer Science, Marketing, Finance, Business Administration, or similar required. 2+ years of experience in fintech, BaaS, digital banking, product, operations, client success, project coordination, or financial services roles. Experience supporting client, vendor, fintech, or partner relationships in a regulated or operationally complex environment preferred. Strong organizational and project coordination skills, including the ability to track open items, deadlines, deliverables, dependencies, and follow-up actions. Demonstrated ability to prepare clear meeting notes, status updates, reporting materials, and executive-ready summaries. Basic understanding of fintech operating models, BaaS partnerships, deposit products, payments, or third-party risk considerations preferred. Experience working cross-functionally with technology, compliance, risk, operations, product, or client-facing teams. Ability to analyze information, identify trends or issues, and escalate items appropriately. Strong written and verbal communication skills with the ability to communicate clearly across different teams and levels of the organization. Ability to manage multiple priorities in a fast-paced, evolving environment. Demonstrated experience in helping translate business needs, partner requests, or functional asks into clear internal action items. Demonstrated experience and understanding of prioritization of work. Adaptable, juggling multiple and sometimes changing priorities. Comfortable learning new systems, tools, reporting processes, and fintech operating models. Ability to think creatively and recognize and encourage creativity in others. Self-motivated with the aptitude to work independently with minimal supervision. Capable of communicating appropriate level of process and technical detail across different organizations and hierarchies. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIbe-1421