168 jobs found

Job Overview: We are seeking a detail-oriented Quality Specialist / Technician to support body weld quality confirmation, tooling, and equipment preparation for new model launches. Key Responsibilities Equipment & Tooling Confirmation: Confirm body weld equipment, tools, pallets, parts, and assemblies to meet quality targets for new model launches. Vendor & Facility Support: Prepare, troubleshoot, and confirm new tooling, equipment, parts, and sub-assemblies at vendor and facility locations. Quality & Handover: Support weld and tooling quality confirmation from installation through handover. Measurement & Inspection: Perform equipment, tooling, and part confirmation using portable CMM (Coordinate Measuring Machine) and related measurement systems. Fitting & Assembly: Support fitting, measurement, and confirmation activities for weld tooling and parts. Dimensional Analysis: Analyze part and sub-assembly dimensional data and provide actionable feedback to leadership. Documentation & Reporting: Create daily work plans, project task reports, and problem follow sheets. Data & Digital Systems: Gather and manage part information from digital engineering systems and technical drawings. Communication & Safety: Track activity status, communicate dimensional issues/quality concerns with team members and management, and support safety communications and audits. Requirements & Qualifications Must Have (Basic Qualifications): Education: High school diploma or equivalent. Software: Proficiency with Microsoft Office applications (Excel, PowerPoint, Word, Outlook). Technical Skills: Mechanical proficiency, including general automotive repair and tool maintenance. Data Analysis: Ability to analyze dimensional data and quality-related information. Soft Skills: Strong written and verbal communication skills. Experience: Experience supporting quality confirmation activities in a manufacturing environment. Experience with equipment, tooling, and part inspection. Experience working with measurement tools and dimensional data. Nice to Have (Preferred Qualifications): Education: Associate's degree or higher in a technical field preferred. Automotive body quality experience. Experience with manufacturing metrology. Experience with digital engineering and measurement tools. Core Competencies & Skills Quality inspection and confirmation Dimensional analysis Portable CMM and measurement systems Mechanical and automotive knowledge Technical documentation and reporting Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Job Description Job Description Overview: We are seeking a highly capable and technically fluent AI Multimedia & Presentation Specialist to transform data, images, technical inputs, and business requirements into polished, executive-level outputs. This role blends AI tools, multimedia design, PowerPoint development, and data analysis to support strategic decision-making and communication. The ideal candidate has a strong foundation in multimedia design, hands-on experience with AI tools (including ChatGPT and AI imaging platforms), and the ability to convert images and datasets into compelling business narratives and visuals. Key Responsibilities: Translate graphs, data, spreadsheets, and raw inputs into clear, actionable business insights and executive presentations. Design and build high-impact PowerPoint presentations for leadership, client-facing meetings, and strategic initiatives. Utilize AI tools (e.g., ChatGPT, generative AI platforms) to automate content creation, summarize data, and enhance productivity. Create and edit AI-generated images, visual assets, and multimedia content for presentations (2D and 3D design is a plus) and reports. Develop structured reports, dashboards, and visual summaries from complex datasets. Collaborate with cross-functional teams to understand technical requirements and convert them into business-friendly presentations. Ensure all deliverables maintain high standards of accuracy, clarity, and visual quality. Support ongoing evaluation and adoption of emerging AI and multimedia technologies. Required Qualifications: 2-5 years of experience in multimedia, data analysis, business operations, or Graphic/Marketing design. Strong proficiency in Microsoft PowerPoint and Excel. Experience using AI tools such as ChatGPT, generative AI platforms, or similar technologies. Solid understanding of software/IT environments or technical systems. Demonstrated ability to convert technical data into business insights and presentations. Strong analytical, organizational, and communication skills. Ability to manage multiple projects and deliver under tight timelines. Preferred Qualifications: Experience with AI image enhancement/generation tools (e.g., Midjourney, DALL E, Stable Diffusion). Familiarity with data visualization tools (Tableau, Power BI, or similar). Background in multimedia consulting, business analysis, or Graphic design. Basic understanding of UI/UX or visual design principles.

Payrate: $67.57 - $67.57/hr. Summary: The Digital Transformation & SmartShop Deployment Specialist will play a critical role in accelerating the digital transformation of the Schenectady manufacturing facility. Serving as a primary point of contact for SmartShop-related support, this individual will drive user adoption, facilitate training, provide hands-on shop floor support, and help lead organizational change as new technologies are introduced across the plant. Key Responsibilities: Serve as the primary resource for SmartShop-related questions, troubleshooting, and user support. Lead and facilitate training sessions for operators, supervisors, and salaried employees on SmartShop processes and best practices. Maintain a strong shop floor presence to support users, identify challenges, and reinforce effective system utilization. Support deployment planning, readiness activities, go-live execution, and post-launch stabilization efforts. Develop and maintain standard work, training materials, job aids, and user documentation. Act as a change agent by promoting adoption, addressing resistance, and helping teams successfully transition to new ways of working. Coach employees and leaders on digital tools, process changes, and best practices to ensure long-term sustainability. Gather user feedback and drive continuous improvement initiatives to enhance platform effectiveness and user experience. Partner with Operations, Engineering, Quality, Maintenance, and IT teams to support ongoing digital transformation initiatives and future system deployments Requirements: Familiar with Microsoft Suite Education: Bachelors in IT or engineering Pay Transparency: The typical base pay for this role across the U.S. is: $67.57 - $67.57/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to :messages or by contacting . For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy

Pay Range: $19.85hr - $24.85hr Job Overview: The Digital Solution Specialist is an entry-level technical support position within the Customer Care group, responsible for learning and supporting Customer Care Development, Requirements, Functional Testing, Technical Issues, and general tier one support. This position provides an opportunity to develop expertise in digital solutions and quality assurance processes while supporting the Customer Care Department and related functional areas. The position involves working closely with the Customer Care Digital Transformation Leader, IT, and other departments under guidance and mentorship. This position will contribute to upcoming ERP implementation activities, including requirements gathering, testing support, validation assistance, and go-live support activities. Essential Functions: Builds expertise to serve as a technical resource for digital tools and technologies supporting the Customer Care function. Assists in identifying and documenting technical issues, ensuring proper communication and escalation to the IT department. Supports the management of Help Desk tickets within the Customer Care Group under supervision. Assists with troubleshooting system-related problems across platforms such as ERP, phone systems, web interfaces, OCR, and other integrated technologies, while learning to maintain detailed documentation. Participates in testing and validation activities for new and existing systems and digital solutions used by the Customer Care team. Supports the development of functional requirements and test scripts under guidance. Provides regular updates on assigned tasks, project progress, and learning milestones. Handles Tier 1 technical issues and support requests within the Customer Care Group with mentorship. Assists in communication between Customer Care and IT/Development teams regarding technical requirements. Participates in daily team meetings, learning to present metrics and contribute insights. Represents the Customer Care Group at internal meetings with support from senior team members. Assists with the creation of department reports, queries, and data gathering for Customer Care Group. Performs other duties and projects as assigned to support professional development. Minimum Qualifications: Bachelor's degree or equivalent combination of education and experience. 0-2 years of Customer Service experience in an office setting. Preferred Qualifications: Bachelor's Degree in Business, Information Systems, or related field. Must have AI experience. 1-2 years of Customer Service experience in biotech, pharma, or related industry. Basic familiarity with Enterprise Resource Planning (ERP) systems. Basic familiarity with Customer Relationship Management (CRM) systems. Exposure to Customer Relationship Management (CRM) systems. Some experience with order processing or data entry preferred. Strong verbal and written communication skills. High attention to detail and commitment to accuracy. Demonstrated initiative, self-direction, and ability to prioritize tasks. Interest in technology and process improvement. Ability to adapt to a fast-paced and evolving environment. Analytical thinking and ability to learn technical concepts quickly. Strong computer skills, including proficiency with MS Office programs. Skills: Required: CUSTOMER SERVICE, TECHNICAL SUPPORT, FUNCTIONAL TESTING, REQUIREMENTS, TECHNICAL ISSUES Additional: TIER 1 TECHNICAL ISSUES, HELP DESK TICKETS, TROUBLESHOOTING SYSTEM-RELATED PROBLEMS, ERP, PHONE SYSTEMS, WEB INTERFACES, OCR, TESTING AND VALIDATION, FUNCTIONAL REQUIREMENTS, TEST SCRIPTS, TECHNICAL REQUIREMENTS, REPORTS, QUERIES, DATA GATHERING, ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS, CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEMS, ORDER PROCESSING, DATA ENTRY, VERBAL AND WRITTEN COMMUNICATION SKILLS, ATTENTION TO DETAIL, INITIATIVE, SELF-DIRECTION, ABILITY TO PRIORITIZE TASKS, INTEREST IN TECHNOLOGY, PROCESS IMPROVEMENT, ABILITY TO ADAPT TO A FAST-PACED AND EVOLVING ENVIRONMENT, ANALYTICAL THINKING, ABILITY TO LEARN TECHNICAL CONCEPTS QUICKLY, COMPUTER SKILLS, MS OFFICE PROGRAMS Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking two dedicated Infrastructure Engineer Seniors for one of the most visible and strategically important technology environments at USAA. On the Executive Technology Support team, you'll engineer, operate, and continuously improve the systems, endpoints, mobility, identity, conferencing, and AV infrastructure that USAA's executives depend on every day - including the Chairman, CEO, executive officers, and their support staff. This is a hands-on infrastructure engineering role with an executive-facing service edge. You'll design and automate the executive computing environment, resolve the hardest end-to-end incidents across endpoint, network, identity, and collaboration platforms, and drive engineering fixes back into the underlying systems so problems don't repeat. You'll build the standards, playbooks, telemetry, and infrastructure-as-code that turn white-glove support from heroics into a repeatable, engineered service - and you'll be the trusted technology partner senior leaders count on during high-visibility business moments, meetings, travel, and leadership transitions. If you want your infrastructure engineering work to be directly felt at the very top of the enterprise every single day, this is your opportunity. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position. What you'll do: Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on best solutions. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) - to include 2 years' experience in a Systems Operations or end-user computing environment supporting complex deployment and infrastructure management activities, or applicable IT experience such as IT Management, Software Development, Data Engineering, or Agile Product/Release Management. 4 years of experience creating, modifying, and maintaining infrastructure and individual system components across endpoint, mobility, identity/access, conferencing/AV, or collaboration platforms. Advanced troubleshooting depth across end-to-end technology stacks - including endpoint (Windows and/or macOS), mobility (iOS/Android/MDM), identity and access (SSO, MFA, conditional access), enterprise networking and remote access, and collaboration tools (Microsoft 365, Teams, Zoom). Experience providing executive-level support for mobile devices, including iOS/iPadOS, Android, Microsoft Intune (or equivalent MDM), mobile email, and collaboration platforms. Demonstrated experience working with cloud technologies and tools. Experience automating service delivery and maintenance through scripting and/or infrastructure-as-code (PowerShell, Bash, Python, Terraform, Ansible, or equivalent). Experience owning complex, cross-team escalations end-to-end and driving root-cause remediation back into the underlying platforms. Advanced level of business acumen in the areas of business operations, risk management, industry practices, and emerging trends. Demonstrated ability to operate with professionalism, discretion, confidentiality, and sound judgment in high-visibility and time-sensitive situations. Strong oral and written communication skills, including the ability to explain complex technical topics clearly to non-technical and executive audiences. What Sets You Apart: Experience supporting senior leaders, executives, boards, or other high-touch customer groups in a large enterprise, financial services, or similarly regulated environment. Engineering depth in at least two of: macOS management (Jamf or equivalent), Windows endpoint management (Intune, SCCM), iOS/Android MDM, identity and access engineering, enterprise networking and remote access, or executive conference room and AV design (Zoom Rooms, Microsoft Teams Rooms, Crestron / Poly / Cisco). Experience engineering, instrumenting, and continuously improving executive computing environments - including telemetry and digital experience monitoring (e.g., Nexthink, ControlUp, Splunk, or similar) and using that telemetry to drive proactive fixes. Experience embedding automation and infrastructure-as-code into a support / end-user computing function to eliminate manual toil. Experience applying AI-assisted support, agentic tooling, or generative AI responsibly inside an enterprise support context. Experience managing complex escalations that require coordination across endpoint, identity, networking, collaboration, security, and vendor teams. Experience partnering with Cybersecurity on executive threat protection, endpoint hardening, and privileged access patterns. Experience partnering with Executive Protection, Corporate Communications, Executive Administration, Facilities, and Physical Security to deliver an integrated executive experience. Experience building or improving support procedures, playbooks, readiness checks, or operational standards; and mentoring peers or serving as an escalation point for junior engineers. Experience designing and running 24x7 on-call, follow-the-executive, and travel-support coverage models. Relevant certifications, including: CompTIA A+ Apple Device Support (ACSP - Apple Certified Support Professional) InfoComm CTS (Certified Technology Specialist) ITIL v4 Foundation, Microsoft 365 Certified: Endpoint Administrator, or equivalent (a plus Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Test the voice systems FAA air traffic controllers depend on every day. Hybrid in Columbia, MD (3 onsite / 2 remote), $120K-$180K, and five openings on a growing FAA program. This Jobot Job is hosted by: Hunter King Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume. Salary: $120,000 - $180,000 per year A bit about us: We are a Maryland-based consulting and systems engineering firm that has been designing, building and supporting secure, highly available systems since 2004. Our team of solution architects, computer engineers, software engineers and business specialists serves civilian federal agencies and commercial clients, with a focus on systems integration and support for large-scale, mission-critical systems. Our work covers cloud strategy and implementation, cybersecurity, systems integration and development, data engineering and AI, and disaster recovery and business continuity. We're growing our Test & Integration team in Columbia, MD to support voice communication systems for the Federal Aviation Administration, where reliability matters most. We also reward the contributions of our employees, partners and consultants directly. Why join us? Competitive base salary of $120K-$180K, DOE Hybrid schedule: 3 days onsite, 2 days remote Mission-critical work on systems that keep the national airspace running Stable, long-term federal program with multiple openings and room to grow Hands-on lab environment with industry-standard test equipment Full benefits package available Job Details What We Are Looking For: We are looking for an experienced, versatile Test Engineer with a strong background in hardware and software system-level testing to join our Test & Integration team in Columbia, MD. The ideal candidate has hands-on experience testing mission-critical and/or Air Traffic Management (ATM) systems, network infrastructure, and radio-telephone communications hardware and software. This person will run and support informal testing, customer acceptance testing and other test activities. They will also work with customers and partners at a technical level on system-level and site-specific requirements and test plans. This role is hybrid, 3 days a week onsite in Columbia, MD. What You Will Do: Design, develop and execute test procedures for hardware and software components Apply sound testing principles, including thorough test documentation, test coverage and traceability, and test verification methods Perform security, performance and functional testing Plan verification strategies and test specifications based on customer, product, software and hardware requirements and use case scenarios Manage the test environment for assigned programs, including test scripts and test equipment Identify and fully document defects and anomalies, with clear steps to reproduce them Review and interpret system and software requirements for testability Keep organized records of test results and produce historical analysis Communicate technical issues and project status to Test Management, Engineering and stakeholders What We Provide: Salaried, $120K-$180K DOE Hybrid Schedule (3 Onsite / 2 Remote) Full-Time Full Benefits Package Available What We Believe: Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above listed items. What We Require: U.S. Citizenship with the ability to pass a background check (Public Trust may be required in the future) 5+ years of test-related work experience, including hardware testing Hands-on experience testing Air Traffic Management, radio control equipment, VoIP systems and/or advanced networking Experience developing internal and deliverable system-level test procedures, preferably for mission-critical equipment in a production environment Experience with telecommunications systems and technologies (VoIP, T1, ISDN, POTS, TDM) Ability to write clear, concise test plans and procedures from system requirements and to document defects clearly Strong problem-solving, analytical and troubleshooting skills BS in Information Technology, Computer Science, Electrical Engineering, or equivalent experience (3+ years) with IT and telecommunications hardware and software Preferred: Digital and analog telecommunications experience, including VoIP and radio systems Test equipment such as oscilloscopes, TIMS, multimeters, Viavi T-BERD, and Sage multi-channel test instruments Performance and simulation tools (e.g., VOTER, GL Comm TDM Solutions) Familiarity with ED-137, MIL-STD-461G, FCC 47 Part B, FAA-G-2100H, FAA NextGen, DO-278A Wireshark, Linux and basic IP networking Jira and test management systems such as JAMA Agile/Scrum and project life cycle experience Interested in hearing more? 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Pay Range: $59.86hr - $64.86hr Job Overview: The Digital Transformation Specialist will play a critical role in accelerating the digital transformation of the Schenectady manufacturing facility. Serving as a primary point of contact for system deployment support, the candidate will drive user adoption, facilitate training, provide hands-on shop floor support, and help lead organizational change as new technologies are introduced across the plant. Key Responsibilities: Serve as the primary resource for platform-related questions, troubleshooting, and user support. Lead and facilitate training sessions for operators, supervisors, and salaried employees on deployment processes and best practices. Maintain a strong shop floor presence to support users, identify challenges, and reinforce effective system utilization. Support deployment planning, readiness activities, go-live execution, and post-launch stabilization efforts. Develop and maintain standard work, training materials, job aids, and user documentation. Act as a change agent by promoting adoption, addressing resistance, and helping teams successfully transition to new ways of working. Coach employees and leaders on digital tools, process changes, and best practices to ensure long-term sustainability. Gather user feedback and drive continuous improvement initiatives to enhance platform effectiveness and user experience. Partner with Operations, Engineering, Quality, Maintenance, and IT teams to support ongoing digital transformation initiatives and future system deployments. Technical Skills - Must Have: Ability to balance strategic thinking. Ability to lead digital initiatives and influence cross-functional teams. Adaptive communication skills. Comfortable working directly with shop floor personnel and building trust through frequent operational engagement. Creative problem-solving capabilities. Nice To Have: Experience with Manufacturing Execution Systems (MES). Proven ability to drive change and build stakeholder buy-in. Requirements: Familiarity with Microsoft Office Suite. Education: Bachelor's degree in Information Technology, Engineering, or a related field. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated IT Web Developer III for a Full-Time position. Role Summary A Drupal front-end developer who turns WHD's modernization designs into production-grade, accessible user interfaces. Working on DOL's PACE platform (EKS, Aurora MySQL, CloudFront/WAF), the role builds the Drupal themes, components, and form experiences behind the WHD External User Portal, Workers Owed Wages, Section 14(c), FLC Online, the Wage Determination public-facing portal, and the Online Complaint Intake portal. The focus is on USWDS-compliant, mobile-first, Section 508-conformant interfaces that replace paper and form-heavy processes with guided digital journeys for workers, employers, and other stakeholders. Key Responsibilities • Build and maintain custom Drupal 10+ themes and sub-themes (Twig, Sass/CSS, JavaScript) aligned with the U.S. Web Design System (USWDS) and DOL.gov styles. • Translate wireframes, prototypes, and style guides from the UI/UX team into reusable front-end components, Twig templates, and design-system patterns. • Configure and theme Drupal content structures (Layout Builder, Paragraphs, Views, blocks, menus) so that routine changes can be made through the Drupal admin interface without custom code. • Build the front end of Webform-based public forms: multi-step and cascading-question flows, conditional logic, real-time inline validation, save-and-resume, document upload, and confirmation-number lookup. • Implement Drupal behaviors and JavaScript for interactive features, including the user interface for the OCIO-built AI chatbot embedded in the complaint intake portal. • Deliver responsive, mobile-first layouts with touch-friendly controls that work across Chrome, Firefox, Safari, and Edge (current and one previous version) on desktop, tablet, and mobile. • Build accessibility in from the start: semantic HTML, ARIA, focus management, keyboard operability, and screen reader compatibility (JAWS, NVDA) to WCAG AA / Section 508; remediate accessibility findings. • Implement bilingual (English/Spanish) interfaces using Drupal multilingual and translation modules with WHD-provided translations. • Optimize front-end performance to meet the 3-second page/form load standard: asset aggregation, image optimization, lazy loading, and cache-friendly markup for CloudFront and Redis. • Integrate front-end tagging for the DOL Data Analytics Capability (page views, submission counts, funnel abandonment) without capturing PII. • Use DOL-provided secure AI coding tools (Microsoft Copilot) as part of the mandated AI-assisted development workflow; review all generated code before commit. • Commit code to the DOL OCIO GitLab repository, participate in sprint code reviews, write front-end unit and visual regression tests, and support release through the DevSecOps pipeline. Required Qualifications • Bachelor's degree in Computer Science, Information Systems, Design, or a related field (or equivalent experience). • 5+ years of professional front-end web development experience, including 3+ years building Drupal themes (Drupal 8/9/10+). • Expert HTML5, CSS3/Sass, and JavaScript (ES6+); strong Twig templating skills. • Hands-on experience with the U.S. Web Design System (USWDS) or a comparable design system. • Experience theming Drupal Webform, Layout Builder, Paragraphs, and Views. • Demonstrated experience building WCAG AA / Section 508-conformant interfaces and testing with screen readers. • Experience with Git, Composer, npm-based front-end build tooling, and CI/CD pipelines. • Experience using AI-assisted programming tools (e.g., Microsoft Copilot, GitHub Copilot). • Experience on Agile/Scrum teams using Jira. • U.S. person; must obtain and maintain a favorable NACI / HSPD-12 background investigation. Preferred Qualifications • Acquia Certified Drupal Front End Specialist or Drupal Developer certification. • Experience with the USWDS Drupal base theme. • Experience with federal public-facing websites (21st Century IDEA, Digital.gov, Login.gov user flows). • Experience with Drupal multilingual sites, decoupled/progressively decoupled components (React or Vue), or chatbot UI integration. • DHS Trusted Tester certification. • Familiarity with containerized Drupal hosting (Docker, Kubernetes, AWS). Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Work Schedule: Monday - Friday, Noon to 9:00 pm shift Must reside within approximately an hour of the Pittsburgh office. See full details in the Working Conditions section below. Position summary The IT Help Desk Specialist provides first-level technical support for end-user hardware, software, video conferencing platforms, and related systems across the firm's global offices in a 24/7 environment. This role serves as the initial point of contact for users, addressing inquiries related to Microsoft Office applications, standard desktop environments, and other technical issues. Responsibilities include logging and tracking tickets in the firm's IT support system to support statistical report generation, escalating issues as needed, and ensuring timely resolution of user requests. Provides coverage of weekend hours on a rotating basis. Job duties and responsibilities Serve as the primary point of contact for all Information Technology issues throughout the firm. Provide document formatting support on complex documents, ensuring that existing formats and styles are preserved. Provide formatting and formula support on spreadsheets created in Excel. Assist users with setup, configuration, and troubleshooting of Outlook features, including rules, signatures, and multiple calendars. Provide first-level support for Windows operating systems, standard desktop applications (e.g., Microsoft Office Suite, web browsers), video conferencing platforms (e.g., Microsoft Teams, Zoom), proprietary firm applications, mobile devices (iOS/Android), internet/intranet, and hardware such as desktops, laptops, printers, and other peripherals. Maintain required recordkeeping, including logging calls into the HEAT database, reporting time accurately, and completing other documentation as directed. Escalate unresolved issues to the appropriate IT teams and report unusual, alarming, or recurring problems to the Network Operations Center and/or Supervisor or Manager as appropriate. Maintain a working knowledge of all firm-deployed applications. Report recurring or common issues to the IT Help Desk Supervisor to support long-term solutions. Provide feedback for the ongoing use and maintenance of the IT Help Desk database for call tracking, knowledge base creation, and statistical report generation. Provide extended user support during computer conversions, office moves, or in response to hardware or software failures (occasionally on short notice). Assist with testing new or upgraded applications. Reset user passwords and grace logins, and grant document access with appropriate approval. With prior supervisor approval may volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various firmwide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities. Provide coverage of weekend hours on a rotating basis. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Associate's Degree or equivalent work experience. Experience: Minimum of two years of experience as a Help Desk Specialist in a large professional services environment preferred. Two years experience with Microsoft Word, including styles. Experience using and supporting Microsoft Outlook required. Experience with Microsoft Excel preferred. Skills: Strong technical troubleshooting skills. Proficiency in Microsoft Office applications, including Outlook, Word (using and modifying styles), and Excel. Familiarity with mobile devices and video conferencing platforms (e.g., Microsoft Teams, Zoom). Basic understanding of standard desktop environments and common peripheral devices. Ability to manage multiple issues/tickets effectively and prioritize tasks. Strong attention to detail and sound judgment when analyzing information, managing multiple priorities, and responding effectively to user needs. Strong customer service mindset with effective verbal and written communication skills, including active listening and clear communication of technical information to non-technical users. Ability to adapt to changing priorities and maintain effectiveness in a fast-paced support environment. Additional information Supervisory responsibilities: None Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to communicate effectively. Ability to review information, maintain attention to detail, manage multiple priorities, and follow established processes. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to provide off-hours support and coverage, including evenings, weekends, and holidays, to support critical incidents, perform system maintenance or with project deadlines. Ability to work in-office as required to meet business or project needs. Working conditions Works remotely; however, this position requires residence within approximately one hour commuting distance from the Pittsburgh office. This role requires occasional in-office presence, anticipated to be approximately 2-3 days per month, to support business needs such as system testing, training, major rollouts, business continuity activities, emergencies, or other special circumstances. Proximity to the office is required to support these needs. Occasionally called upon to work hours in excess of the normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This is a non-exempt position. The hourly wage range for this role is $26.44 to $29.33, with an estimated annual compensation range of $55,000 to $61,000, based on expected hours. This represents the presently anticipated pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Position summary This position will be primarily responsible for addressing specialized needs of the firm's accounts receivable and client relations efforts. This includes, but is not limited to, proactively analyzing client account receivable profiles, collaborating with firm personnel and/or reaching out directly to client contacts to facilitate the monetization of outstanding invoices, acting as a liaison between firm attorneys and clients as well as providing management with information and analysis on client payment trends and risks. Job duties and responsibilities • Proactively interacting with firm clients in a professional manner to facilitate timely payments of invoices as well as identify any challenges to the client submitting timely payments. • Follow up with clients, discuss and document actions taken in the Accounts Receivalbe Collection System (ARCS) collection as well as determine next steps towards resolution on overdue and difficult to collect accounts. • Enter and maintain accurate, thorough, and up-to-date information summarizing all collection related activities within the Accounts Receeivable Collections System (ARCS) for all assigned client AR positions. • Provide information to firm attorneys and business unit personnel regarding status of their client's accounts receivables position. • Process, review and mail client statements of account each month. • Develop working relationships with other process streams to foster a collaborative effort to resolve challenges in the bill to cash cycle as they arise. • Interface with the various eBilling websites utilized within the Firm's billing processes to review cient invoice status and notify billing managers of missing or rejected invoices. • Assist practice groups in their collection efforts. This involves, but is not limited to, proactively providing accurate and timely updates on collection efforts, providing attorneys and practice group management with recommendations and supporting documentation for next steps on client accounts. • Meeting regularly with firm management to identify and discuss potential at risk accounts. • Interact and collaborate with Revenue Coordinators within the firm's international offices regarding updates, next steps and strategies for partner and client interaction to monetize accounts receivable balances. • Other duties in the Finance department may be assigned as time and workload permits. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: High school education. Relevant college courses or degree preferred. Experience:0-2 years previous experience in a law firm or other service industry is preferred, but not required. Skills: Must possess excellent verbal and written communication skills. Must display professional manner with clients. Ability to work independently. Must have excellent organizational skills, ability to prioritize workload and solve problems. Must be able to assist individuals of various levels with needs and problems and react to difficult situations appropriately. Confidentiality is essential. Proficient typing and computer skills including knowledge of MS Office; knowledge of Microsoft Excel, 3E Billing System and Accounts Receivable software is a plus. Additional information Supervisory responsibilities: None Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to communicate effectively. Ability to maintain attention to detail while analyzing complex information, managing multiple priorities, and applying sound judgment to decisions. Ability to work extended hours as required to meet project, client, or business needs. Working conditions You will be required to work in the office a minimum of 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This is a non-exempt position. The hourly wage range for this role is $24.03 to $27.40, with an estimated annual compensation range of $50,000 to $57,000, based on expected hours. This represents the presently anticipated pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Pay Range: $60.00hr - $65.00hr Job Overview: The Technical Communications and Creative Services Specialist is a cross-functional role supporting both the agency's Communications Department and the client Division with its applications and functions. The position combines strategic communications, graphic design, digital media production, technical writing, project coordination, and documentation management to support agency communications initiatives and technology implementation efforts. In support of the Communications Department, the role develops and produces visual and written materials across print and digital channels, including publications, presentations, informational materials, and digital communications. The role also contributes to communications planning, creative development, brand consistency, and the delivery of clear, accessible materials that advance agency priorities and engage internal and external audiences. In support of agency projects, the role is responsible for developing, maintaining, and coordinating technical and project documentation required for system implementation, operational support, federal funding approval, and ongoing compliance with regulations and guidance issued by the Administration for Children and Families (ACF) and the Children's Bureau. The role translates complex systems, processes, and organizational priorities into clear documentation, visual communications, training materials, and other project deliverables while supporting documentation governance and information management. This role will work closely with the Development Team focusing on UX and UI design to ensure applications are intuitive, easy to navigate, and create a visually appealing experience for end users. The candidate will collaborate with Communications staff, project managers, business analysts, system architects, technical developers, quality assurance teams, external vendors, and other stakeholders to deliver effective communications and project outcomes aligned with agency priorities, brand guidelines, project requirements, and applicable federal regulations. Responsibilities: Assist the Project Management Office (PMO) and agency divisions with tasks and documentation for new and ongoing projects. Partner with staff, editors, writers, IT, and external vendors to manage projects from concept through delivery. Lead cross-functional meetings to discuss projects, tasks, and process documentation. Manage internal and external agency communications, both written and verbal. Assist in developing and executing strategic communications plans that integrate both digital and offline tactics. Coordinate timelines, resources, and workflows to ensure high-quality, on-time deliverables. Develop dashboards and monitoring tools for users to track project and/or task progress. Concept, design, and produce print and digital collateral such as infographics, presentations, whitepapers, eBooks, etc. while adhering to industry and agency brand standards. Manage and create engaging content for websites, social media platforms, and other digital assets. Support campaigns that align with organizational objectives, monitor trends, analyze performance, and track metrics. Contribute fresh ideas and creative approaches that enhance audience engagement and organizational visibility. Ensure digital communications and design deliverables meet accessibility standards, including WCAG guidelines, to support inclusive access across digital platforms and materials. Develop and maintain implementation and operational documentation to include deployment guides, system configuration documentation, operational procedures, and other project documentation. Maintain end-user documentation and training materials including user guides, training manuals, job aids, online help content, and knowledge base documentation to support system implementation and ongoing operation. Review agency applications and websites using user feedback and project metrics to recommend improvements to content quality and user experience. Create and maintain agency document repositories (e.g., SharePoint, Smartsheet) and ensure the documentation is updated as operational processes, tasks, requirements, and system functionality evolve, including initial setup, organization, version numbering, file indexing, and staff training. Initiate and manage a statewide document scanning project to digitize paper documents located in each county office and the state office working with a vendor selected through a bidding process, establishing document naming and numbering conventions to ensure documents are unique, traceable, and easily retrievable. Conduct periodic reviews to audit naming and numbering conventions to ensure they support agency process workflows and audit requirements. Maintain documentation standards, templates, version control processes, and documentation governance procedures to ensure consistency and traceability across all project documentation. Coordinate, prepare, and maintain federally required documentation for an agency system to ensure compliance with regulations and guidance issued by the ACF and the Children's Bureau. Work with the PMO and the Finance Division to prepare required federal information and incorporate it into required templates, including Advanced Planning Documents (APDs), Operational APDs (OAPDs), supporting narratives, and related documentation required to obtain and maintain federal approval and funding. Support responses to federal review comments, documentation requests, and audit inquiries from ACF, the Children's Bureau, or other oversight bodies. Document system architecture, modular design, functionality, and technical implementation methods to demonstrate compliance with regulations (45 CFR 1355 and 1356) and federal system certification expectations. Required Skills/Experience: Bachelor's degree or higher in a related field (such as Information Services, XX, Communications, etc.). 7+ years of effective communication, organizational, and time management skills. 7+ years of strong writing, editing, and visual communication skills with an adaptive style for different platforms and audiences. 7+ years of proficiency in process optimization and internal documentation. 7+ years of demonstrated ability to work independently as well as collaboratively within a team. 5-7 years of professional experience in graphic design, digital media, or communications. 5-7 years of experience with tools including Microsoft Office Suite (PowerPoint, Excel, Word), Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Microsoft SharePoint, Microsoft Teams, Adobe Workfront, Google Workspace, Smartsheet, Confluence, Lucidchart, and SAP Business Network. Preferred/Not Required: 5-7 years of experience working with information systems, cloud technologies, data analysis, or technology implementation projects. 5-7 years of knowledge of User Experience (UX) design. 5-7 years of experience with accessibility standards (WCAG). Experience with communications related to child welfare. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Ready to take on meaningful challenges and shape the next generation of mobility? Joining OPmobility means stepping into a global group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere. Contract Details : Job Title : 2nd Shift Production Supervisor Type of contract : Long-term At-will Expected Hiring Date : October 2026 Scope : Site- Adrian Responsibilities : Responsibility 1: Must comply with and enforce all safety rules and regulations Work with EHS Specialist as needed Properly report and document safety incidents Perform Top Safety Audits on a regular basis Responsibility 2: Ensure production goals are achieved in order to meet delivery windows / Escalate accordingly Quality standards are met Continuous Improvement actions are developed, supported, and completed Responsibility 3: Quality System compliance, including TS-16949, ISO-14001, and OHSAS18001. IATF Standards Consistent enforcement of company policies and procedures Responsibility 4: Provide clear and concise communication/direction to team members Facilitate associate communication Address and facilitate employee relations/problem solving activities Enforce standards of positive recognitions, discipline and behavior to create a safe working environment Responsibility 5: Ensure training plan is achieved to have minimal impact to line efficiency Ensure employees have the proper/updated training certifications required (Line OJT, Line Recertification, LOTO, etc.) Must successfully complete all required training Responsibility 6: Authority and responsibility to stop production when a quality or safety issue arises Work requires walking, talking, seeing, hearing, sitting, climbing, bending, stooping, grasping, crouching, pushing, balancing, reaching, kneeling, and standing Must be able to lift up to 33lbs on a regular basis Work requires working under high and low temperatures at certain times Responsibility 7: Provides support, training and coaches end users/operators during their shifts when needed Helps to unblock situation and applies contingency plan in case of PES issue Escalation for software and hardware support as issues arise. Opens support tickets and follows them till the complete resolution Ideal Candidate Profile : Personal Background Prefer associate's degree in business, Manufacturing, or an equivalent combination of education and experience or experience in manufacturing with demonstrated abilities alignment with this job. 5 years of manufacturing experience in a lean environment preferred 2 years of leadership experience including accountability for the performance of direct report preferred Job Technical skills Proficient in Microsoft (Word, Excel, PowerPoint, Outlook) Knowledge of blow molding process and/or the extrusion or injection of plastic material preferred Knowledge of assembly process, preferable with Blow Molded fuel systems preferred Job Soft skills Organizational skills Problem Solving Time Management Decision Making At OPmobility, people truly matter. We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives, bold ideas, and people who dare to move forward. Innovation is therefore not a buzzword, but a natural part of everyday work. You'll grow in an international environment where cutting-edge technologies, industrial excellence, and real-world impact come together to tackle the challenges of tomorrow's automotive industry. Founded in 1946 by Pierre Burelle, OPmobility, known until 2024 as Plastic Omnium, has transformed itself into a player in sustainable and connected mobility. Today, OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems, the integration of complex modules, technologies related to energy storage, hydrogen and electrification, and a division dedicated to the development of embedded software and digital solutions. With €11.5 billion in revenue in 2025, 152 factories, 40 R&D centers, and nearly 38,100 employees across 28 countries, OPmobility combines global scale with local impact. All driven by a shared ambition to accelerate the automotive energy transition.

Greetings from Cortracker! I'm Ajay from Cortracker, and I'm reaching out to you regarding the job position detailed below. Please review the description and let me know if you're interested in the role. Title: Senior SAP FI/CO Consultant Location: Tampa, FL (Open relo if already in FL, hybrid - 4 days onsite) Duration: 12+ months Contract to hire Job Description: Responsibilities Serve as SAP Solution Architect and trusted advisor for Finance and Cost business functions. Lead SAP-driven digital transformation initiatives and technology roadmaps. Design SAP solutions that improve operational efficiency and business agility. Gather requirements, analyze business processes, and create functional designs. Configure, develop, and implement SAP FI/CO solutions. Lead SAP implementation, rollout, upgrade, and transformation initiatives. Support SAP ECC and S/4HANA environments. Develop best practices, solution architectures, and governance standards. Coordinate integrations among FI, CO, MM, PP, SD, banking, EDI, and third-party systems. Prepare test plans, test scripts, UAT activities, and data conversion efforts. Perform root cause analysis and issue resolution. Provide end-user support, training, and process documentation. Lead project teams, business workshops, and cross-functional initiatives. Partner closely with business stakeholders, AMS teams, vendors, and IT resources. Evaluate emerging SAP technologies and recommend improvements. Develop business cases and solution recommendations for future investments. Mentor technical teams and provide architecture leadership. Qualifications Bachelor's Degree in Business, Computer Science, Information Systems, Engineering, or related field. 8+ years of SAP experience. Strong SAP FI/CO functional expertise. Experience leading SAP projects and implementations. Strong knowledge of business process design and optimization. Experience working in AMS and enterprise support environments. Ability to document business processes and technical solutions. Strong understanding of IT architecture, cloud technologies, APIs, governance, and security. Experience collaborating with global business and technology teams. Required Skills SAP FI SAP CO (Controlling) SAP ECC SAP S/4HANA Material Ledger Month-End Close Processes Cost Accounting Financial Accounting Asset Accounting SAP Bank Integrations Payment File Processing EDI Integrations SAP Implementation & Rollouts Functional Design & Configuration Business Process Analysis Requirements Gathering Test Planning & Execution Data Conversion & Migration SAP Architecture Integration with PP, MM, and SD SAP Support & Production Operations Project Leadership Stakeholder Management Preferred Skills S/4HANA Brownfield Conversion Experience SAP Certification(s) SAP VIM (Vendor Invoice Management) Vertex Tax Integration SAP Tax Solutions Cloud Architecture Knowledge Big Data Technologies Agile Methodologies Project Management Frameworks Innovation & Transformation Programs Global SAP Deployments Finance Transformation Initiatives AMS Leadership Experience Sincerely, Ajay Vootla Talent Acquisition Specialist CORtracker Inc. 5005 W Royal Ln, Suite 298, Irving, TX 75063 Direct: Email: LinkedIn: Website:

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCal! Primary Responsibility / Summary This position supports the City of Los Angeles AdVantAGE LA Older Worker Peer Navigator initiative and is assigned to the applicable Los Angeles City Community Investment Department program year ending June 30, 2027. The assignment and continued employment are contingent upon contract funding, operational need, and program requirements. Upon completion or termination of the contract assignment, Ambassadors will revert to their pre-program base rate of pay, plus any approved merit increases earned during the contract period, in accordance with Goodwill Southern California compensation policies and practices. The Specialist, WCD Peer Navigator Programs supports adults age 55 and older as they re-enter or advance in the workforce, pursue training, enroll in benefits, and access supportive services. Drawing on professional expertise, personal insight, and an understanding of the challenges facing older workers the Peer Navigator serves as a trusted guide, advocate and workforce navigator. The position combines individualized career guidance, participant intake and case management, workforce-system navigation, outreach, peer support, documentation, and partnership development while maintaining program, organizational, and grant compliance. Essential Duties and Responsibilities Participant Services Build trusting relationships with older adult participants through individualized guidance, coaching, culturally responsive support, and, when appropriate, the use of personal insight to encourage engagement, motivation, and self-advocacy throughout program participation. Conduct comprehensive assessments of participants' skills, employment goals, career interests, training needs, barriers, and support needs; develop individualized employment plans and connect participants with appropriate services. Complete participant intake and enrollment by collecting required documentation, determining program eligibility, explaining program services and expectations, and ensuring participants are successfully onboarded. Guide participants through career exploration, labor-market information, job search activities, resume and application preparation, interviewing, digital literacy, and age-friendly job-search strategies. Deliver job-readiness services through workshops, classroom instruction, small-group sessions, peer-support circles, and one-on-one coaching covering job search strategies, resume development, interviewing, workplace professionalism, communication, and employment readiness. Provide ongoing case management through follow-up, coaching, progress monitoring, case conferencing, and barrier resolution to support training completion, credential attainment, employment, retention, and advancement. Connect participants with internal and community resources through warm referrals for training, transportation, housing, healthcare, public benefits, financial education, legal assistance, childcare, and other identified needs. Coordinate qualified participant referrals with Employer Engagement teamby communicating qualifications, employment goals, readiness, and application status and by supporting employer connections, interviews, and job placement. Case Management and Documentation Maintain accurate, timely, secure, and confidential participant records, including case notes, electronic and paper files, employment plans, progress reports, schedules, timesheets, outcomes, and required supporting documentation. Document participant services and progress in CalJOBS and other required systems in accordance with program, funder, and organizational standards. Track goals, training activities, job-readiness progress, employment engagement, placements, retention, and other required outcomes; use findings to support reporting and continuous service improvement. Coordinate training activities by preparing agreements, monitoring attendance and progress, collecting certificates and reports, resolving documentation issues, and processing billing documentation in a timely manner. Explain and reinforce program, funding, organizational, and confidentiality requirements while promoting participant accountability and successful participation. Program Administration, Outreach and Partnerships Recruit and engage participants through hiring events, orientations, job fairs, workshops, community presentations, outreach calls, and other approved activities. Develop and maintain collaborative relationships with employers, workforce staff, case managers, training providers, benefits organizations, community-based organizations, and referral partners to expand opportunities and provide coordinated support. Facilitate peer groups and workshops designed for older workers, including digital skills, benefits and resource navigation, overcoming ageism, training pathways, and employer engagement. Assist in developing practical tools, systems, resource guides, referral processes, and service-delivery practices that WorkSource Centers can use to improve services for older adults. Conduct participant, employer, partner, and training-satisfaction surveys; identify service-improvement opportunities and support continuous quality-improvement activities. Participate in program monitoring, staff meetings, audits, required training, and quality-assurance activities to ensure compliance with organizational, contractual, funding, and regulatory requirements. Position is based at a City of Los Angeles WorkSource Center and is community based, with a combination of office, workforce-center, and fieldwork activities. Regular in-person interaction with participants, staff, employers, and community partners is required. Safety Compliance and Additional Duties Follow organizational safety policies and procedures and promptly report hazards, unsafe conditions, incidents, or concerns. Maintain safe work practices during all work activities and ensure adherence to established safety guidelines. Perform other duties and special projects as assigned. Travel Requirements This position requires travel within Los Angeles and may require travel up to 25 percent within Southern California. A valid California driver's license, state-required automobile insurance, and an acceptable Department of Motor Vehicles record are required when driving is an essential job function. Occasional evening or weekend outreach events may be required. The role may involve extended computer use, local travel, community events, and occasional schedule flexibility. Supervisory Responsibilities This position does not supervise employees and may provide peer guidance, resource support, or informal assistance to program participants and staff. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience High school diploma or general education degree GED required. One to two years of case management, career counseling, workforce development, social services, peer navigation, or related experience preferred. Experience navigating employment later in life, career transition, benefits, workforce-system services, or related workforce challenges is strongly valued. Experience serving or working with adults age 55 and older preferred. Knowledge Skills and Abilities Strong interpersonal and communication skills with the ability to build rapport and trust with individuals from diverse backgrounds. Knowledge of local workforce systems, community resources, benefits programs, training options, and older-adult services preferred. Ability to maintain confidentiality, organize detailed documentation, manage multiple priorities, and follow through within required timeframes. Proficiency with Windows-based computer applications, including Word, Excel, Outlook, PowerPoint, Microsoft Teams, online job-search platforms, and case-management or database systems. Ability to read, analyze, and interpret procedures, regulations, reports, and business correspondence; write reports and case documentation; and present information clearly to participants, staff, partners, and the public. Ability to apply basic arithmetic, interpret data, use sound judgment, follow written and verbal instructions, and solve routine problems within established guidelines. Bilingual English and Spanish or another language commonly spoken in Los Angeles preferred. Punctual and dependable attendance, flexibility, initiative, and commitment to Goodwill's values of Respect, Integrity, Service, and Excellence. Certification and Professional Development Complete required organizational, funder, safety, privacy, and program training within established timelines. Participate in professional development and credentialing opportunities related to workforce development, adult education, benefits navigation, older-adult services, job-search tools, ageism, training programs, and employer engagement. Pre-Employment Testing Drug Screen 8 Panel Background Check Employment Verification Live Scan Professional Reference Check MVR LEIE Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: . click apply for full job details

ITC Digital Solutions is hiring a Sr. Security Engineer - Security Engineering Team to join our Aerospace team in Indianapolis, IN to support our government clients. The successful applicant will work closely with our clients to provide technical support in information security response, security monitoring, and supports audit/compliance activities. The role is focused in three main areas for Security Engineering and Operational activity. The successful applicant will have the opportunity to apply and grow their skill set, work with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build ITC's capabilities to serve our clients. Job Responsibilities As a Sr. Security Engineer - Security Engineering Team, you will: Run Activity - Monitoring and acting as required on the health of various Security tools. Incident Response - responding with appropriate actions as required regarding tooling within the remit of the SET. Triaging requests incoming to the Engineering Team mailbox and Service Management intake queue, ensuring ownership within the wider team is appropriately assigned and requests have ownership. Responsible for ensuring the integrity of client IT infrastructures. Responsible for keeping the lights green on all Security Toolkit Infrastructure within our remit. Support various toolsets including SIEM, IDPS, GVM and Malware Protection. Record and respond to health alerts from the Security Infrastructure we maintain. Configure and adjust policies, features, and enhancements as needed, both in response to security incidents and to accommodate client request for improvements. Troubleshooting security tools that may affect business applications when needed. Respond to and follow core IT Service Management Principles. Ddevelop and demonstrate a solid understanding of information security principles, including malware analysis, emerging threats, attack techniques, and vulnerability management. Required Qualifications: U.S. Citizenship is required. Eligible to obtain and maintain Government Security Clearance. 5-7 years of experience working in SOC environment as a Security Engineering Specialist. Experience supporting a large global enterprise environment Solid and demonstrable comprehension of Information Security including malware, emerging threats, attacks, and vulnerability management. Customer service including the resolution of customer escalations, incident handling response. Nice to have skills/qualifications: Cloud security experience. Programming and/or scripting language experience (C, .NET, Python, Perl, etc). Previous experience in Unix/Linux and the editor vi. Technical certifications considered asset are: CISSP, GCIH, GCIA, GCFA, GPEN, GCCF, CISA, CWSP, CCSP, CCNP, MSCE, Security+, or other relevant certification in vulnerability analysis, ethnical hacking techniques or penetration testing. Experience in the areas of change control, problem management, incident management and troubleshooting of security solutions. Technical proficiency in at least one enterprise SIEM platform (i.e. ArcSight, Envision, Q1 Radar, Nitro Security), and at least one enterprise Network Intrusion Detection System (i.e. HP Tipping Point, Sourcefire, McAfee) Familiarity with the Aerospace, Defense, or complex manufacturing industries. About ITC Digital Solutions: ITC Digital Solutions, a division of ITC Federal, delivers advanced technology solutions that help federal agencies modernize systems, harness data and AI, and adopt emerging technologies to advance their missions. Building on more than two decades of public sector experience, the team brings deep expertise in IT strategy, application development and testing, digital modernization, data and AI, and technology transformation across civilian, health, national security, and defense agencies. Disclaimer All qualified applicants will be considered for employment based on their skills and merit. Please be aware that ITC may capture your image (video or screenshot) during the interview process, and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by ITC. ITC discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors considered in making compensation decisions, including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales- or revenue-based metrics, and business or organizational needs. At ITC, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $100,000-$120,000. Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, a 401(k), and any other benefits available to eligible employees. Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with applicable law. Equal Opportunity Employer/Protected Veterans The contractor will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions may not disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge; (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer; or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

Position summary The Deskside Support Specialist provides general and second-level application and hardware support to end users. This includes deskside and phone support, as well as informal and one-on-one training. Job duties and responsibilities Provide deskside support for various applications, including Microsoft Office Suite, Windows, iManage Worksite, Elite 3E, Internet, Intranet, voicemail/Unified Messaging, email, and proprietary applications. Provide deskside support for various hardware, including desktops, laptops, monitors, printers, telephones, smartphones, dictation devices, and other peripherals. This includes preparing and installing laptops and desktops, and coordinating with vendors for maintenance and repairs. Install pre-approved software and hardware in accordance with departmental guidelines. Provide second-level support on issues escalated from the IT Help Desk. Escalate unresolved problems to the appropriate analyst, programmer, supervisor, or manager. Assist with information gathering, documentation, and communication to support resolution. Maintain required recordkeeping, including logging issues into the call tracking database, reporting time accurately, updating the activity log, maintaining the equipment database and inventory, and completing any additional documentation as directed. Report unusual, alarming, or recurring problems to the appropriate analyst, programmer, supervisor, or manager when necessary. Maintain a working knowledge of all firm-deployed applications. Maintain the distribution pool of loaner laptops and other equipment. Assist in laptop and desktop refreshes that take place a few times a year while following specific policies related to the project. Assist with system-related maintenance as requested. This may require after-hours visits to the office to resolve issues or support testing of new or upgraded applications. Set up videoconferences and presentations for the local office as needed. Contribute to special projects as requested by the Regional Manager, Regional Senior Manager of Assistant Director of Global IT Operations. Remain current with marketplace trends and firm applications to support timely and effective user service. Follow all firm and IT policies and procedures in the performance of daily responsibilities. May volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various firmwide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities. Provide after-hours on-call support on a rotating basis. May be asked to travel to other offices for special projects, office openings or acquisitions, or to provide coverage when another location is short staffed. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's Degree or equivalent work experience. Additional training/certification in relevant area of study strongly preferred. Experience: Minimum of 2 years experience providing end-user support for Microsoft Office applications and standard desktop computing environments. Experience providing deskside or in-person support to users in a professional setting. Familiarity with troubleshooting hardware, managing tickets in an IT support system, and escalating issues as needed. Hands-on support of mobile devices (iOS, Android) and related technologies. Experience in a law firm or other professional services environment preferred. Skills: Strong working knowledge of Microsoft Windows operating systems and Microsoft Office Suite. Familiarity with desktop hardware, peripheral equipment, and basic enterprise applications. Strong troubleshooting and problem-solving skills. Effective verbal and written communication skills, with the ability to interact professionally with users, team members, and vendors. Customer service mindset and a responsive approach to providing technical support to internal users. Ability to manage multiple tasks while responding to a variety of user needs, prioritize effectively, and meet established timelines. Capable of working independently and collaboratively within a team environment. Willingness to learn and apply new technologies and processes. Flexible and adaptable, with the ability to thrive in a fast-paced environment and adjust to evolving priorities and business needs. Ability to assess issues and determine appropriate next steps within defined troubleshooting and escalation procedures. Strong attention to detail, focus, and accuracy to ensure quality in assigned tasks and responsibilities. Proficiency in spoken and written English sufficient to communicate effectively with users and document technical issues. Professionalism and composure when responding to user inquiries and resolving issues in a fast-paced environment. Additional information Supervisory responsibilities: None Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze information, maintain attention to detail, manage multiple priorities, and exercise sound judgment. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to fulfill physical demands consistent with job duties, including bending, lifting, and moving equipment or materials weighing up to 40 pounds occasionally. Ability to provide off-hours support and coverage, including evenings, weekends, and holidays, to support critical incidents, perform system maintenance or with project deadlines. Ability to work in-office as required to meet business or project needs. Working conditions Works in a typical office setting. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This is a non-exempt position. The hourly wage range for this role is $33.17 to $38.22, with an estimated annual compensation range of $69,000 to $79,500, based on a 40-hour workweek. This represents the presently anticipated pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.