179 jobs found

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Job Description Job Description Description: Position: GIS Specialist Customer / Work Location: Fort Bragg, NC Salary Range: $62,000 - $68,000 Benefit Conditions: Only full-time employees eligible - Benefits: 401(k) with matching, dental insurance, disability insurance, health insurance, life insurance, vision insurance, paid time off, 13 paid holidays. Description: The GIS Specialist will be responsible for assisting the Senior GIS Specialist with the execution of the GIS Support Program tasks at Fort Bragg. This position is responsible for ensuring data quality and management of the client's enterprise GIS system, including management of the SQL database and the management of Portal for ArcGIS. The GIS Specialist will provide advanced GIS analysis, reports, and customized maps in support of customer requests. The GIS Specialist will assist in supporting the enterprise geospatial system and Arc Portal services, and data validation to ensure GIS records adhere to Army Spatial Data Standards for Facilities, Infrastructure, and Environment (SDSFIE) and Army Quality Assurance Plans (QAPs). The GIS Specialist will assist in the development and delivery of customized training materials, comprehensive reports, and other materials in support of customer requests and contract deliverables. Duties: Assists in the management of the onsite geospatial services ensuring tasks and deadlines are met. Assists in establishing goals and plans that meet project objectives. Uses expert GIS technical knowledge to direct project activities and ensure that technical requirements are met. Provides detailed spatial and relational database analysis. Responsible for managing the spatial database, performing quality control checks on all spatial data maintained in the enterprise ArcGIS. Assists with web-enabled mapping functions and web page interfaces. Manages, updates, and creates geospatial data that strictly adheres to SDSFIE and Army geospatial quality assurance plans (QAPs). Plans, develops and delivers advanced geospatial products for customer requests. Develops best practices to address customer needs for managing and updating geospatial data to meet specified requirements. Develops and presents custom map requests, and analysis for customers. Demonstrates knowledge and familiarity with DoD Real Property policies, regulations, along with real property systems of record such as GFEBS and HQIIS. Establishes schedules for updating hard copy, digital, and web-based mapping capabilities. Provides input and recommendations from the data analysis to improve GIS data integrity and data relationships between GIS and other business data stakeholders. Provides support for managing the geospatial web interfaces, software, and other geospatial applications. Provides advanced SQL queries, utilizing ArcGIS database tools for analysis and data extraction. Requirements: Proficiency: Python, SQL Server, Data Management, ArcGIS Pro, ArcGIS Server, ArcSDE, Portal for ArcGIS, ArcGIS Experience Builder, Microsoft Office. Qualifications : Bachelor's Degree preferred in GIS Minimum of 2 years' experience as a GIS Specialist 2 years' experience app development in GIS 2 years' experience providing geospatial data analysis and updates using ArcGIS products. Per Government contracting requirements, candidate must be able to clearly speak, read, and write in the English language, be a US citizen, and maintain a National Agency Check Investigation. Areli is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, veteran status, or on the basis of disability.

Job Description The Senior IT Support Specialist is a hands-on, senior-level individual contributor role based at the company's US headquarters in Bethlehem, PA. This role is responsible for delivering high-quality end-user support primarily at Bethlehem, while also supporting all other US sites as needed. The position requires a polished, professional approach and the ability to support users at all levels of the organization. The role operates as part of a broader global Digital Information Services organization and is expected to align with global DIS standards, tools, and practices established by the worldwide DIS leadership team. This position reports to the US DIS Support Services Lead and works closely with the US DIS Infrastructure Administrator for technical escalations. Key Responsibilities On-Site Support & Service Delivery Serve as the primary on-site DIS point of contact at the Bethlehem headquarters, while providing support to all US sites as needed. Deliver Tier 1 and 2 end-user support, resolving issues efficiently, professionally, and with a sense of urgency. Manage and resolve service tickets in the ITSM platform in accordance with SLAs, escalating to the US DIS Infrastructure Administrator or US DIS Support Services Lead as appropriate. Maintain high visibility and responsiveness on-site Support onboarding and offboarding processes for employees at Bethlehem and across other US sites as needed. Technical & Local Equipment Support Manage and support endpoint devices, Microsoft 365 (M365), Azure AD / Entra ID, and endpoint security tools for users at Bethlehem and across other US sites as needed. Provide occasional hands-on support for local site equipment including switching, wireless, and firewall configurations, escalating to the US DIS Infrastructure Administrator for complex issues. Coordinate with the datacenter partner on server-related issues and escalations as needed. Global DIS Alignment & Collaboration Operate in alignment with global DIS standards, policies, and procedures established by worldwide DIS leadership. Work within the service delivery framework established by the US DIS Support Services Lead. Contribute to knowledge base articles, SOPs, and documentation to support consistency across US and global DIS teams. Required Skills & Experience 3+ years in an IT support or end-user support role, with demonstrated experience supporting users at all levels of an organization, including senior leadership, in a professional environment. 3+ years with Microsoft 365 (M365) and Azure AD / Entra ID administration. 1+ years experience working in a helpdesk environment, triaging and managing incoming ticket requests and maintaining SLA requirements. Ability to work independently and with a remote team. Proficiency in prioritizing tasks and duties, maintaining support standards, and communicating effectively with local and global teams. Strong communication skills - able to translate technical issues into plain language for non-technical users at all levels. Strong documentation habits and a process-oriented mindset. Preferred Qualifications Experience supporting manufacturing or regulated industry environments (medical device experience a plus). Experience with enterprise networking, SD-WAN, and next-generation firewall technologies. Experience with endpoint security platforms. Experience with ERP systems. Experience working within a hybrid-remote organization with internationally distributed leadership. Education & Certifications Bachelor's degree in Information Systems, Computer Science, or a related field (or equivalent experience). Preferred: CompTIA Network+, Microsoft MS-102 (Microsoft 365 Administrator), AZ-104 (Azure Administrator), or ITIL Foundation.

Job Description Make a Difference at DuGood We're looking for a Digital Marketing Specialist that is a creative and data-driven professional who is passionate about digital marketing and technology. In this role, you'll execute digital marketing campaigns, manage and enhance our digital presence, support marketing technology platforms, and use analytics to drive engagement and campaign performance. The ideal candidate is analytical, detail-oriented, and committed to creating effective digital experiences that support organizational goals. What You'll Do: Plan, create, and execute digital marketing campaigns across email, search, display advertising, and other digital channels. Manage website content, landing pages, microsites, and other digital resources to ensure information remains accurate, relevant, and compliant. Develop and manage digital content that supports products, services, campaigns, and financial education initiatives. Administer and optimize marketing technology platforms, including CRM, email marketing, marketing automation, and analytics tools. Partner with departments across the credit union to support digital campaigns, product launches, and member communications. Track performance metrics, analyze results, and recommend improvements to campaigns, content, and targeting strategies. Ensure digital content meets regulatory requirements and maintains brand consistency across all channels What You Bring: Bachelor's degree in Computer Science, Web Administration, or a related field, or equivalent academic and work experience. Proficiency with digital marketing and analytics tools, including Microsoft Office, Adobe Creative Suite, Google Analytics, CRM platforms, email marketing systems, marketing automation tools, social media management platforms, and business intelligence tools. Familiarity with web technologies such as HTML, CSS, modern JavaScript frameworks/libraries, and CMS/COS platforms. Understanding of UI/UX principles, responsive and mobile-first design, web accessibility standards (WCAG), and SEO fundamentals. Strong technical aptitude with the ability to support website functionality and collaborate with internal teams, vendors, and technical resources. Strong understanding of digital marketing strategies and best practices, with the ability to develop and execute marketing initiatives. Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple projects and deadlines. Familiarity with financial products and services and the credit union philosophy preferred. If you're passionate about digital marketing, enjoy using technology and analytics to drive results, and thrive in a collaborative environment, we'd love to hear from you. Why DuGood? We're more than just a place to work. We're a place to grow, innovate, and make a meaningful impact. At DuGood, you'll be part of a supportive, purpose-driven team that values fresh ideas, continuous improvement, and putting people first.

Job Description Job Description Description: Digital Envoy (DE) is the leader in geolocation and VPN data for over 25 years for customers in various verticals- Streaming Media, Ad Tech, Cybersecurity, E-commerce, and Data Analytics. Our core product, IP address geolocation, powers customers like Netflix, Hulu, Trade Desk, PayPal, AWS, Apple, and many others. Our VPN and Proxy data, coupled with accurate IP address geolocation, helps companies determine malicious activity for threat intelligence, authentication, and digital privacy. LocID is Digital Envoy's next-generation intelligence platform, built to solve one of the biggest challenges facing the advertising ecosystem: how to connect audiences, devices and media in a world where traditional identifiers are transient or disappearing. LocID transforms IP and other location signals into a privacy-first, globally consistent infrastructure that helps companies improve audience targeting, activation and measurement across CTV, digital and emerging channels. It is a fast-growing product at the center of Digital Envoy's expansion strategy, working with some of the world's leading AdTech, media and data businesses. Digital Envoy is looking for an ambitious Associate Account Executive to join the growing LocID commercial team. This is not a traditional sales role. We are looking for someone early in their sales career who is ready to move beyond simply generating meetings and begin learning how to build relationships, create demand, run discovery and ultimately become a successful Account Executive. The role has two distinct responsibilities. Approximately 60% of your time will be focused on agency adoption of LocID Curated audiences and segments, building relationships across major media agencies and helping planners, buyers, investment and programmatic teams understand how LocID-powered audiences can be activated across all appropriate campaign types through marketplaces and programmatic partners such as Index Exchange. The remaining 40% will support the earlier stages of our Data Platform sales motion, working under the direction of the GM, LocID and alongside the wider LocID management team. You will identify and develop opportunities, conduct the first one or two discovery conversations and help determine which opportunities should progress into deeper commercial and technical engagement. This is deliberately a role with room to grow. We want someone ambitious about building a career in sales and who wants increasing responsibility as they demonstrate they can handle it. There will be support, coaching and plenty of people to pull in when you need them. There will not be somebody sitting next to you every morning handing you a beautifully laminated list of things to do. This is a remote role, but much of the work happens face to face with agencies in New York, so we're prioritizing candidates based in the NYC area. Please note, at this time, Digital Envoy is not sponsoring visas for this position. WHAT YOU'LL DO: 60%: Agency Sales & LocID Curated Audiences Build and develop relationships across major agency holding companies and their operating agencies, including organisations such as Publicis, WPP, Dentsu, Omnicom, IPG and Havas. Develop relationships with planners, buyers, programmatic, data, investment and audience teams. Educate agency teams on LocID Curated audiences, available segments and relevant campaign use cases. Drive adoption of LocID Curated audiences across all appropriate campaign types, rather than treating them as a niche location product. Help agencies understand how LocID Curated audiences can be discovered and activated through marketplaces and partners such as Index Exchange. Identify briefs, campaigns, clients and planning opportunities where LocID Curated audiences are relevant. Work with marketplace and platform partners to make activation as simple as possible. Build relationships beyond one individual so adoption becomes repeatable across teams, accounts and agencies. Work with Marketing to develop the agency-facing materials, education and sales enablement needed to support adoption. Feed agency feedback, audience requirements and market intelligence back into the wider LocID team. Track adoption, opportunities, next steps and commercial activity accurately in Salesforce. The goal is not simply "get meetings with agencies." It is "get LocID Curated audiences used by agencies." That distinction matters. 40%: Data Platform Business Development Prospect into agreed Data Platform target accounts and sectors under the direction of the GM, LocID. Research companies, stakeholders, use cases and potential commercial opportunities. Conduct the first one or two discovery conversations with prospective customers. Understand the customer's business problem, current approach and potential LocID use case. Qualify whether there is a genuine opportunity worth progressing. Clearly document what you have learned and recommend the appropriate next step. Bring in the right members of the LocID management team depending on the opportunity. Work closely with Solutions Engineering and Product as conversations become more technical. Coordinate follow-up and maintain momentum after discovery. Learn how opportunities progress through technical evaluation, commercial negotiation and contracting. Gradually take greater ownership of opportunities as your experience and capability develop. We do not expect you to walk in on Monday and negotiate a seven-figure data licensing agreement by Friday. We do expect you to want to learn how. HOW YOU'LL WORK: LocID is a small, fast-moving business within Digital Envoy, so this role requires someone who is comfortable with independence, ownership, communication and ambiguity. You'll manage your own diary, prioritize accounts, identify opportunities and know when to move things forward independently versus when to bring in Product, Solutions Engineering, Marketing or the GM. Being a self-starter doesn't mean being a lone wolf - knowing when to pull in the right people will be key to your success. The role also involves travel across the US and potentially internationally for customer meetings, conferences and industry events, including regular meetings in New York. And yes, there will almost certainly be airport food. WHAT WE OFFER: Competitive Salary & Bonus program Medical, Dental and Vision Paid Holidays & Unlimited PTO policy 401(k) with employer contribution match We value your input: make a real impact in a growing, innovative company! Requirements: WHO YOU ARE: Approximately 2-4 years of experience in AdTech, media, programmatic advertising, data or agency-facing sales/business development. A genuine ambition to build a long-term career in sales and progress into a full Account Executive role. Existing knowledge of the US agency ecosystem and how media planning, buying, audiences and programmatic activation work. Strong existing relationships within major media agencies. Confidence running an initial customer discovery conversation rather than simply arranging one. Curiosity about technology, data, identity and the rapidly changing advertising ecosystem. Excellent communication and presentation skills. Strong organisation and follow-through. Comfort working independently without needing constant direction. An equally strong ability to work collaboratively and pull in specialists when required. Willingness and ability to travel for customers, agencies, conferences and industry events. Discipline around Salesforce and pipeline management, even if you have yet to experience the life-changing joy that apparently comes from a beautifully maintained CRM. Hungry to achieve success and ready to hit the ground running. WHAT SUCCESS LOOKS LIKE: Agency You are building credible relationships across the major agency groups, LocID Curated audiences are appearing in more briefs, plans and campaigns, agencies understand how and where to activate them, and we are seeing repeat adoption rather than isolated tests. Data Platform You can independently identify an interesting prospect, run a strong initial discovery conversation, understand and articulate the potential use case, qualify whether it is worth pursuing and bring the right LocID people into the next stage. Your Growth You are becoming a better salesperson. You are taking on more responsibility, needing less direction and demonstrating that you are ready to own increasingly complex opportunities. We are not recruiting you to be our SDR. We are recruiting you because we think you could become one of our Account Executives. The question is how quickly you can prove us right. About Digital Envoy: In 1999, Digital Envoy introduced the concept of privacy-sensitive IP-based geolocation and IP intelligence. This technology allows businesses from ad networks to publishers, websites, retailers and more to harness the power of location and new intelligence about connected users for many mission-critical applications. Digital Envoy has three business units that address the unique needs of customers: Digital Element, which provides global geolocation data and services that bring anytime, anywhere relevance and context to online and mobile initiatives; Digital Resolve . click apply for full job details

Job Description Under general supervision and in accordance with established policies and procedures, the Audio Visual Specialist supports effective, reliable, and secure meetings, presentations, training programs, videoconferences, and special events. The role configures, operates, monitors, troubleshoots, and maintains conference room and event technology, while delivering responsive, discreet, and client-focused support to attorneys, staff, clients, and guests. Essential Duties and Responsibilities: Prepare, test, operate, monitor, and support audio, video, collaboration, presentation, recording, and control-system technology for meetings, training programs, videoconferences, and special events. Provide in-room and remote meeting support, including pre-meeting checks, participant assistance, content sharing, audio and camera configuration, and rapid issue resolution. Troubleshoot conference room computers, displays, cameras, microphones, speakers, touch panels, cabling, wireless presentation systems, collaboration platforms, and related network connectivity; document and escalate issues as appropriate. Coordinate meeting requirements and room readiness with Reception, Office Services, Information Technology, event coordinators, outside vendors, and other stakeholders. Build effective working relationships with internal clients and guests, communicate clearly, and maintain continuity of service in high-pressure or time-sensitive situations. Perform preventive maintenance, firmware and software updates, equipment testing, repair coordination, and lifecycle tracking for audiovisual systems. Maintain accurate inventory, storage, checkout, configuration, and physical security records for audiovisual equipment and accessories. Create and maintain operating procedures, room standards, quick-reference guides, knowledge articles, and end-user training materials. Install, configure, test, and document new or replacement audiovisual equipment; participate in evaluations, pilots, upgrades, integrations, and post-installation acceptance testing. Assist with technology roadmaps, capacity planning, standards, budgeting, procurement, and monitoring of audiovisual purchases and repair expenses. Record or stream meetings and create, edit, manage, and distribute media when authorized, following the Firm's confidentiality, privacy, records, and information-security requirements. Protect confidential and privileged information and follow all applicable security, acceptable-use, data-handling, and access-control requirements. Provide scheduled after-hours, weekend, and emergency coverage as business needs require. Perform other related duties as assigned. Knowledge, Skills, and Abilities Required: Strong working knowledge of enterprise conference room and event technology, including audio, video, cameras, lighting, displays, projection, microphones, digital signal processing, control systems, and sound reinforcement. Hands-on experience supporting modern collaboration and conferencing platforms, such as Microsoft Teams and Zoom, and integrated room systems and peripherals. Working knowledge of audiovisual-over-IP, USB and HDMI signal paths, network connectivity, device management, and security practices relevant to connected meeting-room technology. Ability to diagnose issues methodically, prioritize incidents, restore services quickly, and communicate status and workarounds to stakeholders. Excellent written and verbal communication, customer service, organization, documentation, and interpersonal skills. Ability to work calmly and independently in a high-pressure environment while collaborating effectively across teams. Ability to interact professionally with individuals at all organizational levels and handle confidential and privileged information with discretion. Working knowledge of camera operation, lighting, audio capture, recording, streaming, and media editing workflows. Strong analytical and problem-solving skills, sound judgment, creativity, attention to detail, and adaptability when priorities or deadlines change. Proficiency with currently supported Microsoft Windows and Microsoft 365 applications, including Teams, Word, and PowerPoint; experience supporting macOS and mobile devices is preferred. Experience with Dante audio networking and Biamp audio processing and control systems is preferred, as these technologies are used in the Firm's current audio environment. Experience with enterprise audiovisual ecosystems and room-control technologies, such as Crestron, Cisco, Microsoft Teams Rooms, Zoom Rooms, and comparable platforms, is preferred. Education and Experience: Bachelor's degree in information technology, audiovisual technology, communications, engineering, or a related discipline preferred. Relevant technical training and progressively responsible experience may substitute for formal education. At least five years of experience supporting audiovisual technology, enterprise meetings, conferencing, events, or conference center operations, or an equivalent combination of education and experience. Industry certifications such as AVIXA Certified Technology Specialist (CTS), Microsoft 365 Certified: Teams Administrator Associate, or manufacturer-specific audiovisual certifications are preferred. Working Conditions: Normal office environment with little exposure to excessive noise, dust, temperature, etc.

Job Description Job Description Description: Position Summary The Hardware Design Engineer will lead the design, development, and evaluation of electrical hardware for mission-critical defense systems. This role is responsible for translating product requirements into detailed hardware specifications and reliable, production-ready electrical designs, working closely with product architects, mechanical and software engineers, PCB layout specialists, and supply chain partners throughout the product development lifecycle. The ideal candidate brings 10-15+ years of hands-on hardware design experience, strong knowledge of electrical engineering principles and simulation tools, and a proven ability to lead technical projects and mentor junior engineers. This position requires a collaborative, detail-oriented engineer who can drive designs from initial concept and schematics through prototyping, factory testing, and production while ensuring performance, reliability, manufacturability, and compliance with demanding defense requirements. Company Description At Nokia Federal Solutions Inc. (Nokia Federal), we are committed to building scalable, secure, and resilient networks that enhance government operations. Our team helps solve complex challenges for U.S. civil, defense, and intelligence sectors by providing leading end-to-end mission-critical network solutions. With a legacy backed by over 100 years of technology innovation, we are pioneers in the field. Nokia Federal is a dedicated Nokia U.S. entity focused on delivering mission-critical solutions to the U.S. Government. Join us today and contribute to helping support the mission! Requirements: Key Responsibilities Lead circuit design and evaluation of third-party hardware for defense systems, ensuring compliance with stringent requirements. Collaborate with Product Architects to transform product needs into precise hardware specifications and design requirements. Develop and refine electrical designs from block diagrams to detailed schematics, ensuring optimal performance and reliability. Work closely with mechanical and software engineers to create a cohesive, multidisciplinary design solution. Engage with PCB layout specialists to translate electrical designs into practical, manufacturable products. Oversee program status reporting and communicate progress in release manager meetings, ensuring transparency and alignment with management. Coordinate with the Supply Chain team for material acquisition, prototyping, and factory testing to meet project timelines. Mentor and provide technical guidance to junior hardware team members, fostering their growth and enhancing team capabilities. Required Qualifications Bachelor's degree in engineering Min. 10-15 years of experience in hardware electrical design for production Proficiency in simulation tools for design elements like power consumption and thermal performance Strong knowledge of the product development process Preferred Qualifications Experience with advanced PCB design and layout Familiarity with multiple hardware engineering disciplines, including mechanical design Knowledge of prototyping and factory assembly processes Experience leading projects and providing technical guidance to junior team members What We Offer You An opportunity to be a part of something bigger; a mission with real impact. A chance to be a part of a people-first team. A comprehensive range of benefits that are fair, equitable, and competitive that include the following: Company-paid, full coverage inclusive health care (Medical, Dental Vision), for you and your family. Life/Disability: Employer-paid life insurance, in addition to short-term and long-term disability. 401(k) Retirement Account, 6% employer contribution. Professional Development Flexible Paid Time Off Holidays: 11 paid holidays throughout the calendar year. An Equal Opportunity Employer/Veterans/Disabled Nokia Federal Solutions Inc. is an equal opportunity employer & provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

CORA Physical Therapy seeks a Digital Health Specialist to enhance technology-enabled care across our outpatient rehab clinics. In this role, you'll implement and optimize EMR, telehealth, remote monitoring, and patient engagement tools to support physical, occupational, and speech therapy services. You'll train and support clinicians, troubleshoot issues, and ensure data integrity and HIPAA compliance. Partner with therapists and clinic leaders to improve workflows, analyze outcomes, and drive digital solutions that help patients regain function, independence, and quality of life in a collaborative, patient-first environment. Responsibilities Implement and optimize digital health tools to support outpatient physical, occupational, and speech therapy services Train clinical and front-desk staff on EMR, telehealth, remote monitoring, and patient engagement platforms Support clinicians with digital documentation workflows and data quality for evidence-based care Monitor system performance, troubleshoot user issues, and coordinate with IT/vendors for resolutions Analyze digital health utilization and outcomes data to identify trends and improvement opportunities Ensure compliance with HIPAA and organizational privacy and security standards in all digital solutions Collaborate with therapists and clinic leaders to design and refine tech-enabled care pathways Develop user guides, tip sheets, and quick trainings to drive adoption and best practices Required Skills Electronic Medical Records (EMR) systems Telehealth platforms Remote patient monitoring tools Data analysis and reporting (Excel or BI tools) Health information privacy and HIPAA compliance Workflow mapping and process improvement Clinical documentation standards Healthcare IT troubleshooting and support Digital patient engagement tools and portals Training and user support for clinical staff

Job Description Job Description This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Canyon AeroConnect stands as one of the world's leading suppliers of avionic-standard aircraft communications, navigation and audio/intercom systems. Canyon's products have been widely adopted and proven in-service across a wide range of civilian, paramilitary and military fixed-wing and rotorcraft applications. Over the years, we've become known as the benchmark in aircraft tactical communication and audio equipment for Air Ambulance, Law Enforcement, SAR, EMS, Electronic News Gathering, Military and Marine applications. Products include digital and analog radio/audio management systems, Tac/Com, VHF/UHF radio systems, intercoms, data interface accessories, and aural warning. We are seeking dynamic thinkers who could be integral team members for our high-tech avionics' products. Role purpose (position scope): The Information Security Specialist (Information Systems Security Officer) helps build and operate the internal security program and technology operations. This hands-on role works across security operations, identity and access management, endpoint and network defense, vendor risk, compliance, and end-user enablement. The position works closely with IT, engineering, and business teams to keep the company secure without slowing it down and is intended for an individual who wants to grow into a senior internal security role over time. Key Responsibilities: Support day-to-day security operations, including SIEM and EDR alert triage, log review, and incident-response investigations. Help administer identity and access management systems, including SSO, MFA, directory services, onboarding, transfers, offboarding, periodic access reviews, and cleanup of stale accounts and entitlements. Maintain and improve endpoint security, including EDR health, patch management, configuration baselines, and disk encryption. Assist with firewall rule reviews, VPN administration, network segmentation, and monitoring for misconfigurations. Support vulnerability scanning, prioritization, remediation coordination, and metric tracking. Support compliance activities such as CMMC and NIST by collecting evidence, maintaining policies, completing customer security questionnaires, and preparing for applicable audits. Support vendor risk management by reviewing third-party security documentation and tracking risk acceptances. Develop and deliver security awareness content, including phishing simulations, onboarding training, and internal guidance. Serve as a point of contact for security questions, suspicious emails, lost devices, and access requests. Document security processes, runbooks, and System Security Plan (SSP) so the program can scale as the company grows. Participate in the on-call rotation. Required Qualifications: At least one year of experience in information security, IT operations, or a closely related field Solid fundamentals in networking, operating systems, and authentication protocols. Familiarity with compliance frameworks, especially CMMC and applicable European requirements such as Cyber Essentials. Ability to script in Python, PowerShell, or Bash for automation and ad hoc tasks. Strong written and verbal communication skills, including the ability to explain security concepts to non-technical audiences. Experience supporting and managing highly regulated and secured network systems. Self-directed and comfortable providing Tier 2 helpdesk support as well as working across teams in a fast-moving environment. Willingness to be part of the on-call rotation and respond to cyber incidents during evening or weekends. Ability to obtain industry certifications such as CCNA, CompTIA Security+, or Network+ within the next 12 months. Preferred Qualifications: Three or more years of experience in information security, AI, or a closely related field, with hands-on exposure to multiple security domains. Working knowledge of SIEM, EDR, vulnerability scanners, identity providers such as Okta or Entra ID, and cloud platforms such as AWS, Azure, or GCP. Experience supporting or leading audits. Exposure to cloud security posture management. Familiarity with offensive security concepts and tooling highly regulated and secured network systems. Industry certification such as CISSP, CISM, CCIE, CCNP Security, CISA, CRISC, or similar. Compliance Considerations: The role may support applicable information-security and regulatory requirements identified for the business, including ITAR, CMMC, NIS2, Cyber Essentials and Cyber Essentials Plus, CMS, DCPP, and ISO/IEC 27001. Work Environment: This is an on-site position at the designated company location. Direct Reports No direct reports. The position may provide technical direction, peer review, or mentoring consistent with the assigned level. Physical Demands Tasks involve light physical effort in sedentary to light work and may involve lifting, carrying, pushing, or pulling objects or materials weighing 5-10 lb. Tasks may involve extended periods at a keyboard or workstation. Work Environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the job duties described above, the employee mainly works in an office, lab, or factory setting that is relatively quiet and has temperature-control systems. This job description is not intended to be all inclusive of every job function, duty and responsibility. Duties may increase, decrease and/or change as deemed necessary to support the department operations.

Job Description Job Description OBJECTIVE: The Geospatial Mapping Specialist (GMS) position is technical in nature and requires a significant amount of attention to detail. This position supports geospatial data management, cadastral mapping activities, Land Records maintenance, and Geographic Information Systems (GIS) applications to ensure accurate and up-to-date spatial data for the St. Lucie County Property Appraiser's office. ESSENTIAL JOB FUNCTIONS : Maintain and update geospatial data, including digital maps. Interpret and process legal descriptions from deeds, plats, and surveys to accurately map property boundaries. Create and update digital cadastral and geospatial maps using GIS tools and databases. Convert hand-drawn maps and historical property records into digital GIS formats. Conduct research using legal documents, Clerk of the Circuit Court records, and internal databases to verify property information. Analyze spatial data and generate reports, maps, and exhibits to support assessment and property valuation. Assist in integrating new geospatial data from subdivisions, developments, and zoning changes into the GIS database. Provide support for GIS-related applications, ensuring smooth data processing and accurate mapping outputs. Collaborate with internal teams and external agencies to improve geospatial data collection, sharing, and accuracy. Perform additional tasks as assigned. QUALIFICATIONS: Education: Bachelor's degree in Geography, Geospatial Science, GIS, or a related field. A combination of relevant coursework, training, and experience may be considered in place of a degree. Experience in geospatial mapping, land records, or a Property Appraiser's office preferred. Proficiency in GIS software such as ArcGIS (Desktop, Online, and Pro), QGIS, or similar platforms. Experience with land records, parcel mapping, and cadastral data management. Familiarity with Esri Parcel Fabric data model and geospatial analysis tools preferred. Ability to interpret legal land descriptions, including metes and bounds, lot and block, and township/range/section designations. Knowledge of GIS scripting and automation using Python (ArcPY), SQL, or related tools is a plus. Experience troubleshooting GIS-related issues in a Microsoft enterprise environment. KNOWLEDGE, SKILLS, AND ABILITIES: Strong analytical and problem-solving skills with a focus on geospatial data accuracy. Ability to work with large datasets and maintain data integrity in GIS applications. Excellent verbal and written communication skills for documentation and collaboration. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with database management systems. Ability to sit for long periods and perform data entry and digital mapping tasks with precision. Commitment to serving the public and colleagues with professionalism, integrity, and technical expertise. LICENSE/CERTIFICATION: GIS Professional (GISP), Esri Technical Certification, Certified Cadastralist of Florida (CCF) or willingness to obtain within two years of service PRE-EMPLOYMENT SCREENING: This position requires a driver's license verification and background screening. This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the professional for this job. Duties, responsibilities & activities may change at any time with or without notice. Department: Information Technology Years of Experience: 5 Years Classification: Non-Exempt Employment Type: Full Time Salary Range: $40,650 - $60,840 Manages Others: No Required Education: Bachelor's Degree or Equivalent Reports To: Chief Information Officer Monday thru Friday from 8:00am - 5:00 pm

Job Description Job Description Benefits: Opportunity for advancement Paid time off Training & development Wellness resources We are seeking a highly creative and technically skilled Multimedia Specialist to join our team. This role involves designing, producing, and managing multimedia content across a variety of platforms to support brand storytelling, marketing campaigns, training materials, and digital engagement. The ideal candidate is a strong visual storyteller with a blend of design, video, photography, and editing expertise. Key Responsibilities: Content Creation & Design Develop visually compelling multimedia content including videos, motion graphics, animations, photography, graphics, and interactive media. Design graphics and layouts for marketing materials, social media, presentations, and web content. Capture and edit photo and video content for campaigns, events, and internal needs. Produce motion graphics and animations for promotional, instructional, and branding purposes. Video Production Plan, script, shoot, and edit video projects (promotional, instructional, testimonial, social media). Set up and operate production equipment including lighting, cameras, microphones, and green screens. Manage post-production workflow including sound mixing, color correction, and subtitling. Digital & Web Integration Create and format multimedia content for websites, apps, and social media platforms. Ensure content is optimized for mobile, web, and accessibility standards. Collaborate with web and UX teams to integrate multimedia into digital user experiences. Collaboration & Strategy Work closely with marketing, communications, product, and leadership teams to align content with strategic goals. Assist in developing and maintaining brand visual standards across all digital and print media. Participate in creative brainstorming sessions and contribute fresh ideas to projects and campaigns. Education: Bachelor's degree in Multimedia Design, Digital Media, Graphic Design, Film Production, or related field. Equivalent experience may be considered. Experience: 2-5 years of experience in multimedia production or related creative roles. Demonstrated portfolio of video, graphic, and/or animation work. Technical Skills: Proficient in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator, InDesign). Experience with video and audio recording equipment and editing software. Familiarity with content management systems (e.g., WordPress), social media platforms, and basic HTML/CSS is a plus. Understanding of current multimedia trends, social video formats, and UX principles. Soft Skills: Excellent storytelling and visual communication skills. Strong organizational and time-management abilities. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and a passion for creating high-quality content.

Job Description Job Description The Product and Regulatory Operations organization is a vital part of our client's commitment to protecting users and businesses across its large scale technology platforms. The organization delivers operational support for emerging and critical priorities while partnering closely with product, engineering, legal, operations, and other cross functional stakeholders. We are seeking a Technical Product Operations Specialist to lead projects that improve the growth, engagement, quality, and safety of digital products through data driven decision making and technical solutions. The ideal candidate brings a strong combination of technical product operations, program management, advanced SQL, data visualization, AI assisted workflows, and cross functional leadership. This person will independently develop analytical solutions, automate workflows, identify program risks, and drive measurable improvements across multiple products and platforms. Responsibilities • Support program execution strategies across multiple products and platforms • Launch new programs and initiatives, accelerate delivery, and improve product quality and outcomes through technical and programmatic solutions • Write, troubleshoot, and optimize advanced SQL queries to collect, transform, and analyze data from multiple sources • Use CTEs, window functions, joins, aggregations, and data transformations to answer complex product and operational questions • Identify trends, patterns, risks, and insights that inform product strategy and business decisions • Build and maintain dashboards, reports, and visualizations using Google Sheets, Tableau, Looker, or similar tools • Develop reporting solutions that support timely and informed stakeholder decision making • Use AI agents and AI assisted tools to accelerate data analysis, automate repetitive tasks, and prototype technical solutions • Proactively identify program risks and develop data backed mitigation strategies • Communicate findings, recommendations, rationale, and program updates clearly to technical and nontechnical stakeholders • Manage multiple concurrent workstreams while maintaining strong organization, quality, and attention to detail • Strengthen relationships across product, engineering, legal, operations, and other cross functional teams • Anticipate roadblocks, break complex problems into manageable components, and drive solutions through structured analysis • Create detailed process documentation, technical requirements, and step by step operational guidance Minimum Qualifications • 8 or more years of relevant experience in strategy, operations, consulting, program management, technical product operations, or a related field • Demonstrated experience managing multiple complex workstreams independently • Advanced SQL proficiency, including CTEs, window functions, joins, aggregations, and data transformations • Experience using data to identify problems, evaluate options, and influence product or business decisions • Experience with AI agents, generative AI tools, or AI assisted workflows • Ability to create, test, and refine prompts and AI enabled processes to accelerate work • Expert level proficiency with Google Workspace, particularly Google Sheets • Experience creating complex formulas, pivot tables, automated workflows, reports, and detailed documentation • Strong critical thinking and structured problem solving skills • Ability to anticipate program risks and develop practical, data supported solutions • Strong written and verbal communication skills • Proven time management, prioritization, and organizational abilities • Self directed approach with the ability to take initiative and move projects forward with limited supervision • Ability and willingness to quickly learn new technologies, tools, systems, and business domains Preferred Qualifications • Previous experience supporting product operations within a large scale technology platform • Product operations experience within safety, integrity, regulatory, quality, or user and business operations • Experience with VS Code or a similar development environment • Experience with vibe coding, AI assisted code generation, or low code and no code prototyping • Experience developing dashboards and visualizations in Tableau, Looker, or similar platforms • Familiarity with data pipelines, ETL processes, and data infrastructure concepts • Experience working with engineering teams to define technical specifications and requirements • Experience in quality assurance, triage operations, ML validation, AI validation, or product testing • Experience developing and implementing manual and automated testing strategies Key Competencies Analytical Problem Solving Uses relevant data, structured analysis, and critical thinking to develop logical solutions. Breaks complex problems into clear and manageable components. Technical Acumen Understands how to use SQL, dashboards, AI tools, automation, and technical systems to improve operational outcomes. Program Leadership Takes ownership of programs, independently manages competing priorities, and drives work from planning through execution. Cross Functional Collaboration Builds productive relationships and communicates effectively with product, engineering, legal, operations, and other stakeholders. Adaptability Learns new tools and domains quickly and remains effective as priorities, requirements, and technologies evolve. Location : Hybrid (NYC, MPK, DC, SEA) Role type: Contract 4 Month Position with potential for extension Expected hours : 40 per week Benefits: Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Monday to Friday Application Question(s): Do you or will you in the future require any sponsorship to work in the US? Language: English (Required)

Job Description Job Description E-Commerce Product Specialist - Turn Treasures Into Opportunity Love antiques, collectibles, or unique finds? Turn your eye for value into meaningful work at Goodwill serving Northeast Ohio and Northwest Pennsylvania. We're hiring a Part-Time E-Commerce Product Specialist at our Erie, PA facility to help identify valuable donated items and prepare them for online sale. Every item you list helps fund programs that strengthen communities and create opportunities for individuals in need. Part-time schedule Flexible hours Work with unique merchandise daily Mission-driven organization What You'll Do Identify and evaluate donated goods for online resale Research collectibles, antiques, electronics, art, clothing, and specialty items to determine value Photograph items and create accurate online listings and descriptions Package and ship sold merchandise Use online sales platforms, payment systems, and shipping tools Maintain organized workflow and productivity standards Work collaboratively with team members to support e-commerce operations Occasionally travel to nearby retail locations to source items What We're Looking For Knowledge or interest in collectibles, antiques, art, electronics, or specialty merchandise Strong research and problem-solving skills Comfortable using computers and online platforms Experience with digital or phone photography Detail-oriented and organized Ability to work independently and as part of a team E-commerce or online selling experience preferred Strong sense of urgency and productivity focus Education High school diploma or GED required Physical Requirements & Work Environment Lift and carry items up to 50 lbs Frequent standing, sitting, bending, and twisting Warehouse environment that may not be climate controlled Why Goodwill? Every item sold online supports job training and community programs that change lives. Your work helps turn donated goods into real opportunities for others. Apply today and help turn hidden treasures into meaningful impact!

Job Description Job Description The Senior Ecommerce Product Specialist is responsible for continuously improving the online shopping experience across This role combines strategic thinking with hands-on execution to identify, prioritize, implement, and measure enhancements that improve customer experience, increase conversion, and drive business results. As Christianbook transitions to Shopify, this individual will play a key role in shaping the future ecommerce experience by identifying opportunities, implementing new features, optimizing site functionality, and championing best practices for digital merchandising and customer experience. Key Responsibility Areas (KRAs) Operational Excellence & Project Execution Manage ecommerce enhancement initiatives from concept through implementation and measurement. Maintain and prioritize the ecommerce improvement roadmap. Document business requirements and collaborate with Development to deliver successful implementations. Evaluate new Shopify functionality and recommend platform enhancements. Continuously improve workflows and processes that support the ecommerce experience. Promotional Planning & Execution Partner with Marketing, Merchandising, Creative, UX, Analytics, and Development teams to support site enhancements that improve promotional effectiveness. Ensure merchandising and promotional updates align with business priorities and customer experience goals. Support implementation of new features that enhance campaign performance and customer engagement. Website Experience & Merchandising Continuously evaluate the customer journey to identify opportunities that improve usability, engagement, and conversion. Recommend and implement improvements to navigation, search, product pages, category pages, landing pages, cart experience, and merchandising strategies. Monitor customer behavior and ecommerce metrics to identify optimization opportunities. Plan, execute, and analyze A/B tests to validate site improvements. Research ecommerce trends and best practices to drive continuous improvement. Measure the success of enhancements and recommend future improvements based on results. Knowledge, Skills & Abilities: Knowledge Ecommerce merchandising principles and digital customer experience best practices. Shopify platform (or comparable ecommerce platform). Conversion rate optimization (CRO) methodologies. A/B testing and experimentation techniques. Web analytics tools including GA4, heat mapping, and session recording software. Ecommerce KPIs and customer behavior analysis. Digital merchandising and online retail best practices. Skills Ecommerce site optimization. Data analysis and reporting. Project planning and prioritization. Business requirements documentation. Cross-functional collaboration. Problem solving and analytical thinking. Written and verbal communication. Organization and time management Abilities Identify customer pain points and translate them into actionable improvements. Balance strategic thinking with hands-on execution. Manage multiple priorities in a fast-paced environment. Work independently while driving projects forward. Influence cross-functional teams without direct authority. Learn new technologies and adapt to changing business needs. Make data-driven recommendations that improve customer experience and business performance. Required Education & Experience Bachelor's degree in business, Marketing, Ecommerce, Information Systems, or a related field. Equivalent combination of education and relevant experience may be considered. 5+ years of experience in ecommerce, digital product management, site optimization, or digital experience management. Experience with Shopify or another leading ecommerce platform (Shopify preferred). Experience with A/B testing and conversion optimization. Experience using Google Analytics (GA4) and other ecommerce analytics tools. Demonstrated success collaborating with cross-functional business and technical teams. Experience identifying and implementing customer experience improvements using data-driven insights. Familiarity with the Christian market and an understanding of the needs, motivations, and shopping behaviors of Christian consumers preferred, with the ability to translate that insight into customer experience improvements. Affirmative Action/EEO Statement Christianbook, provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This applies to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.