RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Defense Systems (DS) is seeking a Software Quality Assurance Manager 2 to join our Advanced Weapons Business Unit at the Northridge, CA location. Our Advanced Weapons team designs, develops, and manufactures missile systems that support U.S. national and allied security objectives. This position is required to be full-time, on-site in the Northridge, CA location. No remote/telework arrangement is available for this position. Applicants must have the ability to obtain and maintain a US Government DoW Secret clearance. The Software Quality Assurance Manager leads the planning, execution, and continual improvement of all software quality activities for defense grade systems. The role ensures that software products meet stringent DoD specifications, safety, reliability, and security standards throughout the development lifecycle. The manager mentors a multidisciplinary SQA team, collaborates with engineering, test, and program management, and serves as the primary liaison with certification bodies and government auditors. KEY RESPONSIBILITIES: Quality Strategy & Planning - Define and maintain the SQA strategy aligned with DoD standards (e.g., MIL STD 498, MIL STD 2167A, DODAF, DI COT, DoD Cybersecurity Maturity Model Certification - CMMC). Develop and enforce a comprehensive Quality Assurance Plan (QAP) for each program, including verification & validation (V&V) schedules, metrics, and risk mitigation actions. Process & Compliance - Oversee implementation of software development processes (Agile, Scrum, or Waterfall) that satisfy Earned Value Management (EVM), Capability Maturity Model Integrated (CMMI) Level 3, and Software Configuration Management (SCM) requirements. Conduct internal audits, prepare for external CDRL reviews, and ensure compliance with ISO 9001, IEC 61508, CMMI, and applicable defense acquisition regulations. Test Management - Direct functional, integration, system, and acceptance testing on simulators, hardware in the loop (HITL) rigs, and field environments. Manage automated test frameworks, continuous integration/continuous deployment (CI/CD) pipelines, and static/dynamic analysis tools (e.g., DO 178C, MISRA C, Coverity, SonarQube). Defect Management - Establish defect tracking policies, prioritize root cause analysis, and coordinate corrective actions across development teams. Monitor defect density, mean time to detect/resolve, and trend data to drive process improvements. Team Leadership - Recruit, train, and mentor SQA engineers, test pilots, and subject matter experts. Conduct performance reviews, define career development paths, and foster a culture of quality and security awareness. Stakeholder Coordination - Interface with program managers, system engineers, customers, and government auditors to communicate quality status, risks, and mitigation plans. Prepare and present quality reports, dashboards, and risk assessments to senior leadership and contract officers. Continuous Improvement - Lead lessons learned sessions, implement Kaizen/Lean initiatives, and update process documentation to reflect evolving defense standards and emerging cyber threats BASIC QUALIFICATIONS: Bachelor's degree in Computer Science, Electrical Engineering, Systems Engineering, or a related field with 8+ years of software development experience in the defense sector OR Master's degree with 6+ years of the same experience. 12 years of experience required in lieu of a formal degree 3+ years of experience in a supervisory or lead SQA role Proven expertise with defense standards such as MIL STD 498, DO 178C, CMMC, ISO 9001, IEC 61508, and related acquisition regulations. Hands on experience with test automation and CI/CD tools (e.g., Jenkins, GitLab CI), defect tracking systems (JIRA, DOORS), static analysis tools (Coverity, Polyspace), and simulation environments. Demonstrated success leading internal and external audits, CDRL reviews, and compliance assessments. Strong people management skills, with the ability to motivate cross functional teams under tight schedules. Ability to obtain and maintain a US Government DoD Secret clearance PREFERRED QUALIFICATIONS: Certified Quality Engineer (ASQ CQE) or Certified Software Quality Engineer (ASQ CSQE). Experience with safety critical systems (e.g. missile guidance, command and control). Knowledge of cybersecurity frameworks (NIST , RMF, DoD Cybersecurity Strategy). Exposure to Agile Scaled frameworks (SAFe) applied to defense contracts. Exposure to working with DCMA, NAVAIR, and TPO. Primary Level Salary Range: $146,600.00 - $219,800.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
09/11/2026
Full time
RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Defense Systems (DS) is seeking a Software Quality Assurance Manager 2 to join our Advanced Weapons Business Unit at the Northridge, CA location. Our Advanced Weapons team designs, develops, and manufactures missile systems that support U.S. national and allied security objectives. This position is required to be full-time, on-site in the Northridge, CA location. No remote/telework arrangement is available for this position. Applicants must have the ability to obtain and maintain a US Government DoW Secret clearance. The Software Quality Assurance Manager leads the planning, execution, and continual improvement of all software quality activities for defense grade systems. The role ensures that software products meet stringent DoD specifications, safety, reliability, and security standards throughout the development lifecycle. The manager mentors a multidisciplinary SQA team, collaborates with engineering, test, and program management, and serves as the primary liaison with certification bodies and government auditors. KEY RESPONSIBILITIES: Quality Strategy & Planning - Define and maintain the SQA strategy aligned with DoD standards (e.g., MIL STD 498, MIL STD 2167A, DODAF, DI COT, DoD Cybersecurity Maturity Model Certification - CMMC). Develop and enforce a comprehensive Quality Assurance Plan (QAP) for each program, including verification & validation (V&V) schedules, metrics, and risk mitigation actions. Process & Compliance - Oversee implementation of software development processes (Agile, Scrum, or Waterfall) that satisfy Earned Value Management (EVM), Capability Maturity Model Integrated (CMMI) Level 3, and Software Configuration Management (SCM) requirements. Conduct internal audits, prepare for external CDRL reviews, and ensure compliance with ISO 9001, IEC 61508, CMMI, and applicable defense acquisition regulations. Test Management - Direct functional, integration, system, and acceptance testing on simulators, hardware in the loop (HITL) rigs, and field environments. Manage automated test frameworks, continuous integration/continuous deployment (CI/CD) pipelines, and static/dynamic analysis tools (e.g., DO 178C, MISRA C, Coverity, SonarQube). Defect Management - Establish defect tracking policies, prioritize root cause analysis, and coordinate corrective actions across development teams. Monitor defect density, mean time to detect/resolve, and trend data to drive process improvements. Team Leadership - Recruit, train, and mentor SQA engineers, test pilots, and subject matter experts. Conduct performance reviews, define career development paths, and foster a culture of quality and security awareness. Stakeholder Coordination - Interface with program managers, system engineers, customers, and government auditors to communicate quality status, risks, and mitigation plans. Prepare and present quality reports, dashboards, and risk assessments to senior leadership and contract officers. Continuous Improvement - Lead lessons learned sessions, implement Kaizen/Lean initiatives, and update process documentation to reflect evolving defense standards and emerging cyber threats BASIC QUALIFICATIONS: Bachelor's degree in Computer Science, Electrical Engineering, Systems Engineering, or a related field with 8+ years of software development experience in the defense sector OR Master's degree with 6+ years of the same experience. 12 years of experience required in lieu of a formal degree 3+ years of experience in a supervisory or lead SQA role Proven expertise with defense standards such as MIL STD 498, DO 178C, CMMC, ISO 9001, IEC 61508, and related acquisition regulations. Hands on experience with test automation and CI/CD tools (e.g., Jenkins, GitLab CI), defect tracking systems (JIRA, DOORS), static analysis tools (Coverity, Polyspace), and simulation environments. Demonstrated success leading internal and external audits, CDRL reviews, and compliance assessments. Strong people management skills, with the ability to motivate cross functional teams under tight schedules. Ability to obtain and maintain a US Government DoD Secret clearance PREFERRED QUALIFICATIONS: Certified Quality Engineer (ASQ CQE) or Certified Software Quality Engineer (ASQ CSQE). Experience with safety critical systems (e.g. missile guidance, command and control). Knowledge of cybersecurity frameworks (NIST , RMF, DoD Cybersecurity Strategy). Exposure to Agile Scaled frameworks (SAFe) applied to defense contracts. Exposure to working with DCMA, NAVAIR, and TPO. Primary Level Salary Range: $146,600.00 - $219,800.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Mission System's Engineering and Sciences (E&S) Baltimore and Partnered Sites (BaPs) Division is seeking a Staff CORE Systems Engineer to join our team of qualified and diverse individuals and will require 100% on-site work. What You'll get to Do: As a senior member of the Foundational Systems Engineering Team, you will provide technical leadership to programs that transform concepts into fielded systems, driving cross discipline integration and balancing innovative and traditional implementations of systems thinking. You will lead major development efforts for sensors on current and next generation air and sea platforms for various programs. Lead the application and continuous improvement of systems engineering processes to develop solutions that meet and anticipate customer requirements. Own requirements management, including decomposition, allocation, verification, and validation, and ensure traceability across the system lifecycle. Lead the preparation, execution, and closure of major system design reviews (e.g., PDR, CDR, SVR, TRR, PCAs, FCAs), including technical issue resolution and risk retirement. Provide technical direction to cross functional product teams across multiple disciplines and domains to drive design compliance and integration. Serve as the technical authority to ensure system compliance with the program Statement of Work (SOW) and system requirements, identifying and resolving gaps and risks proactively. This position is contingent on contract award, the successful transfer of an active U.S Government Secret clearance and the ability to obtain Special Program Access. Basic Qualifications: Bachelor's degree with 12 years of experience, a Master's degree with 10 years of experience, or a PhD with 8 years of experience in Science, Technology, Engineering, Mathematics, or other related technical fields; an additional 4 years of experience may be considered in lieu of a degree. U.S Citizenship is required. A current/active U.S Government Secret Clearance. Ability to obtain Special Program Access (SAP). Experience in systems engineering, preferably in the aerospace or defense industries. Experience with system engineering design methods, including requirements analysis and flow-down, specification derivation, functional decomposition, and interface control documentation. Experience participating in major systems reviews, including SRR, SFR, PDR, CDR, etc. Experience working through the systems engineering process. Proficient with systems engineering tools such as DOORS, CAMEO, MATLAB, or comparable software. Preferred Qualifications: Advanced degrees in Science, Technology, Engineer, or Mathematics or other related technical fields. Active U.S Government Top Secret Clearance or higher with SAP Access and or SCI eligibility. Architecture, CONOPS, and use case development using model-based systems engineering (MBSE) methodologies. Experience effectively communicating and presenting complex technical concepts to project, program, and company management, other technical managers, and customers. Experience supporting an agile development team. Northrop Grumman provides a comprehensive benefits package and a work environment which encourages your growth and supports the mutual success of our people and our company. Northrop Grumman benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family. Your benefits will include the following: Health Plan, Savings Plan, Paid Time Off and Additional Benefits including Education Assistance, Training and Development, 9/80 Work Schedule (where available), and much more! Northrop Grumman has approximately 90,000 employees in all 50 states and in more than 27 countries. We strive to attract and retain the best employees by providing an inclusive work environment wherein employees are receptive to diverse ideas, perspectives, and talents to help solve our toughest customer challenges: to develop and maintain some of the most technically sophisticated products, programs, and services in the world. Our Values. The women and men of Northrop Grumman Corporation are guided by Our Values. They describe our company as we want it to be. We want our decisions and actions to demonstrate these Values. We believe that putting Our Values into practice creates long-term benefits for shareholders, customers, employees, suppliers, and the communities we serve. Our Responsibility. At Northrop Grumman, we are committed to maintaining the highest of ethical standards, embracing diversity and inclusion, protecting the environment, and striving to be an ideal corporate citizen in the community and in the world. Primary Level Salary Range: $169,000.00 - $253,600.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
09/11/2026
Full time
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Mission System's Engineering and Sciences (E&S) Baltimore and Partnered Sites (BaPs) Division is seeking a Staff CORE Systems Engineer to join our team of qualified and diverse individuals and will require 100% on-site work. What You'll get to Do: As a senior member of the Foundational Systems Engineering Team, you will provide technical leadership to programs that transform concepts into fielded systems, driving cross discipline integration and balancing innovative and traditional implementations of systems thinking. You will lead major development efforts for sensors on current and next generation air and sea platforms for various programs. Lead the application and continuous improvement of systems engineering processes to develop solutions that meet and anticipate customer requirements. Own requirements management, including decomposition, allocation, verification, and validation, and ensure traceability across the system lifecycle. Lead the preparation, execution, and closure of major system design reviews (e.g., PDR, CDR, SVR, TRR, PCAs, FCAs), including technical issue resolution and risk retirement. Provide technical direction to cross functional product teams across multiple disciplines and domains to drive design compliance and integration. Serve as the technical authority to ensure system compliance with the program Statement of Work (SOW) and system requirements, identifying and resolving gaps and risks proactively. This position is contingent on contract award, the successful transfer of an active U.S Government Secret clearance and the ability to obtain Special Program Access. Basic Qualifications: Bachelor's degree with 12 years of experience, a Master's degree with 10 years of experience, or a PhD with 8 years of experience in Science, Technology, Engineering, Mathematics, or other related technical fields; an additional 4 years of experience may be considered in lieu of a degree. U.S Citizenship is required. A current/active U.S Government Secret Clearance. Ability to obtain Special Program Access (SAP). Experience in systems engineering, preferably in the aerospace or defense industries. Experience with system engineering design methods, including requirements analysis and flow-down, specification derivation, functional decomposition, and interface control documentation. Experience participating in major systems reviews, including SRR, SFR, PDR, CDR, etc. Experience working through the systems engineering process. Proficient with systems engineering tools such as DOORS, CAMEO, MATLAB, or comparable software. Preferred Qualifications: Advanced degrees in Science, Technology, Engineer, or Mathematics or other related technical fields. Active U.S Government Top Secret Clearance or higher with SAP Access and or SCI eligibility. Architecture, CONOPS, and use case development using model-based systems engineering (MBSE) methodologies. Experience effectively communicating and presenting complex technical concepts to project, program, and company management, other technical managers, and customers. Experience supporting an agile development team. Northrop Grumman provides a comprehensive benefits package and a work environment which encourages your growth and supports the mutual success of our people and our company. Northrop Grumman benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family. Your benefits will include the following: Health Plan, Savings Plan, Paid Time Off and Additional Benefits including Education Assistance, Training and Development, 9/80 Work Schedule (where available), and much more! Northrop Grumman has approximately 90,000 employees in all 50 states and in more than 27 countries. We strive to attract and retain the best employees by providing an inclusive work environment wherein employees are receptive to diverse ideas, perspectives, and talents to help solve our toughest customer challenges: to develop and maintain some of the most technically sophisticated products, programs, and services in the world. Our Values. The women and men of Northrop Grumman Corporation are guided by Our Values. They describe our company as we want it to be. We want our decisions and actions to demonstrate these Values. We believe that putting Our Values into practice creates long-term benefits for shareholders, customers, employees, suppliers, and the communities we serve. Our Responsibility. At Northrop Grumman, we are committed to maintaining the highest of ethical standards, embracing diversity and inclusion, protecting the environment, and striving to be an ideal corporate citizen in the community and in the world. Primary Level Salary Range: $169,000.00 - $253,600.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
What you will do Production Line Supervisor - reports to Area Manager, part of the Manufacturing Operations business unit. This role is located onsite in the plant and will lead a Powersports production line while also supervising a specialized E-Commerce team. How you will do it Supervise production teams for Powersports (boosting, decorating, packaging Motorcycle and Auxiliary batteries) and E-Commerce (packaging and shipping Motorcycle and AGM batteries) Plan and facilitate shipments for E-Commerce, ensuring completion within 24 hours Coordinate with PC/CS to schedule and track daily production targets for Powersports Collaborate with Logistics to manage inbound/outbound product flow and interchange talent across departments Resolve personnel issues through data analysis, investigation, and coaching while maintaining employee relations Maintain safe work environment by training personnel, enforcing compliance, and ensuring proper equipment operation What we look for Required Bachelor's Degree or equivalent in Business, Operations, or related field OR minimum of 3 years leadership experience in production Commitment to safety, quality, and production aligned with Clarios policies Strong communication skills , both verbal and written Preferred Microsoft Office proficiency (Excel, Word, PowerPoint) Ability to work in fast-paced environments Analytical skill set for problem-solving and process improvement Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; Clarios will not sponsor applicants for U.S. work visas for this opportunity. What we do here: Yuma - Distribution Center & Powersports Our Yuma, Arizona distribution center charges, packages, and ships the batteries used in cars, boats, and motorcycles. We opened in 2006, employ more than 180 people, and operate six days per week. We are actively involved in our local community through The United Way, Green Pasture Ranch, Crossroads Mission, and the Yuma Community Food Bank. We are the proud recipient of the 2019 Heart of Yuma Community Service Award. What you get: Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, perks, and discounts Parental and caregiver leave programs All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, and Employee Assistance Program Global market strength and worldwide market share leadership HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility Clarios has been recognized as one of 2026's Most Ethical Companies by Ethisphere. This prestigious recognition marks the fourth consecutive year Clarios has received this distinction. Who we are: Clarios is the force behind the world's most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials-setting the standard for sustainability in our industry. At Clarios, we're not just making batteries; we're shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios-where your power meets endless possibilities. Veterans/Military Spouses: We value the leadership, adaptability, and technical expertise developed through military service. At Clarios, those capabilities thrive in an environment built on grit, ingenuity, and passion-where you can grow your career while helping to power progress worldwide. All qualified applicants will be considered without regard to protected characteristics. Equal Employment Opportunity: We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran or other protected characteristics protected by law. As a federal contractor, we are committed to not discriminating against any applicant or employee based on these protected statuses. We will also take affirmative action to ensure equal employment opportunities. Please let us know if you require accommodations during the interview process by emailing . We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, and all characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report . We want you to know your rights because EEO is the law. A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process. To All Recruitment Agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
09/11/2026
Full time
What you will do Production Line Supervisor - reports to Area Manager, part of the Manufacturing Operations business unit. This role is located onsite in the plant and will lead a Powersports production line while also supervising a specialized E-Commerce team. How you will do it Supervise production teams for Powersports (boosting, decorating, packaging Motorcycle and Auxiliary batteries) and E-Commerce (packaging and shipping Motorcycle and AGM batteries) Plan and facilitate shipments for E-Commerce, ensuring completion within 24 hours Coordinate with PC/CS to schedule and track daily production targets for Powersports Collaborate with Logistics to manage inbound/outbound product flow and interchange talent across departments Resolve personnel issues through data analysis, investigation, and coaching while maintaining employee relations Maintain safe work environment by training personnel, enforcing compliance, and ensuring proper equipment operation What we look for Required Bachelor's Degree or equivalent in Business, Operations, or related field OR minimum of 3 years leadership experience in production Commitment to safety, quality, and production aligned with Clarios policies Strong communication skills , both verbal and written Preferred Microsoft Office proficiency (Excel, Word, PowerPoint) Ability to work in fast-paced environments Analytical skill set for problem-solving and process improvement Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; Clarios will not sponsor applicants for U.S. work visas for this opportunity. What we do here: Yuma - Distribution Center & Powersports Our Yuma, Arizona distribution center charges, packages, and ships the batteries used in cars, boats, and motorcycles. We opened in 2006, employ more than 180 people, and operate six days per week. We are actively involved in our local community through The United Way, Green Pasture Ranch, Crossroads Mission, and the Yuma Community Food Bank. We are the proud recipient of the 2019 Heart of Yuma Community Service Award. What you get: Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, perks, and discounts Parental and caregiver leave programs All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, and Employee Assistance Program Global market strength and worldwide market share leadership HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility Clarios has been recognized as one of 2026's Most Ethical Companies by Ethisphere. This prestigious recognition marks the fourth consecutive year Clarios has received this distinction. Who we are: Clarios is the force behind the world's most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials-setting the standard for sustainability in our industry. At Clarios, we're not just making batteries; we're shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios-where your power meets endless possibilities. Veterans/Military Spouses: We value the leadership, adaptability, and technical expertise developed through military service. At Clarios, those capabilities thrive in an environment built on grit, ingenuity, and passion-where you can grow your career while helping to power progress worldwide. All qualified applicants will be considered without regard to protected characteristics. Equal Employment Opportunity: We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran or other protected characteristics protected by law. As a federal contractor, we are committed to not discriminating against any applicant or employee based on these protected statuses. We will also take affirmative action to ensure equal employment opportunities. Please let us know if you require accommodations during the interview process by emailing . We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, and all characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report . We want you to know your rights because EEO is the law. A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process. To All Recruitment Agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
RedTown Technical Services, LLC Description: Job Overview This position is for a Program Manager that provides oversight for the planning, implementation, resourcing, administration, and tracking of all contract requirements for the Meteorological Support Services contract for Kwajalein Island under the Space Missile Defense Command (SMDC), along with program offices at Huntsville, AL and Norman, OK. This is an on-site position in Norman, OK or Huntsville, AL. The meteorological operations at Kwajalein, Huntsville, and Norman are responsible for all forecast services, meteorological equipment, and meteorological IT infrastructure for the Reagan Test Range and surrounding region for both daily and mission specific operations. Since this position supports operations on Kwajalein and during missions, occasions may occur in which support is required outside normal business hours. This position requires occasional travel to Huntsville and Kwajalein. Roles and Responsibilities Primary point of contact for communications, work assignments, technical direction and requirements flow between both Government officials and the company. Ensure contract compliancy and timely submission of contract deliverables. Maintain excellent relations with Contracting Officer, Contracting Officer's Representative, prime contractors, sub-contractors, corporate staff and contract employees ensuring transparent operations. Excellent written and communication skills and ability to communicate complex technical topics understandably to non-technical personnel. Develop proposals and budgets for submission to the Government for weather station modernization. Manage existing modernization projects and budgets and ensure risks are analyzed and costs are kept under budget. Ensure goals are met in areas including customer satisfaction, safety, quality and team member performance. Assist with business development for follow-on contract competition. Produce accurate and timely reporting of program status throughout its life cycle. Prepare and present briefings to government officials and customers as required. Manage a team with a diverse array of talents and responsibilities located at multiple sites. Requirements: Qualifications/Education Requirements Must be a U.S. Citizen Must be able to obtain and maintain a SECRET level DoD clearance B.S. degree in management, engineering, computer science, the physical sciences, mathematics or related fields with 8-10 years of experience in technical field of expertise and at least 8 years' experience in program/project management. Demonstrated experience facilitating discussions between government contracting officers, contract technical representatives, and company technical staff Proficient in MS Office software products Must pass a medical physical and be cleared for travel to Kwajalein Preferred Qualifications Previous or current SMDC leadership experience or on-site experience. PMP certification or wiliness to reach PMP certification after 6-months of hire. MA or MS degree in engineering or scientific field of study. Operational forecasting experience and understanding of meteorological equipment used in forecasting Possess an active CAC and/or security clearance Previous experience managing a contract where work is performed in multiple US states or overseas locations. Prior or current National Weather Service or similar management experience. Physical and Mental Requirements The workload will vary and may be stressful at times. Travel to Kwajalein is required. The candidate may be expected to sit at a computer/desk for long periods of time. Additional Notes Equal Opportunity Statement RedTown Technical Services, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status, or any other characteristic protected by law. Reasonable Accommodations The ADA defines "reasonable accommodation" as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause undue hardship for the employer. Examples of reasonable accommodations may include: Additional modifying equipment or devices; Modified work schedules; Providing an interpreter; or Making the work environment readily accessible to individuals with disabilities. HUBZONE Qualified candidates living in a Hubzone will receive preferential consideration in hiring. Not sure you live in a Hubzone? Go here and enter your address: This Organization Participates in: 1. E-Verify- 2. "Right to Work" - "Pay Transparency Nondiscrimination" Provision - PIa78e52be0-
09/11/2026
Full time
RedTown Technical Services, LLC Description: Job Overview This position is for a Program Manager that provides oversight for the planning, implementation, resourcing, administration, and tracking of all contract requirements for the Meteorological Support Services contract for Kwajalein Island under the Space Missile Defense Command (SMDC), along with program offices at Huntsville, AL and Norman, OK. This is an on-site position in Norman, OK or Huntsville, AL. The meteorological operations at Kwajalein, Huntsville, and Norman are responsible for all forecast services, meteorological equipment, and meteorological IT infrastructure for the Reagan Test Range and surrounding region for both daily and mission specific operations. Since this position supports operations on Kwajalein and during missions, occasions may occur in which support is required outside normal business hours. This position requires occasional travel to Huntsville and Kwajalein. Roles and Responsibilities Primary point of contact for communications, work assignments, technical direction and requirements flow between both Government officials and the company. Ensure contract compliancy and timely submission of contract deliverables. Maintain excellent relations with Contracting Officer, Contracting Officer's Representative, prime contractors, sub-contractors, corporate staff and contract employees ensuring transparent operations. Excellent written and communication skills and ability to communicate complex technical topics understandably to non-technical personnel. Develop proposals and budgets for submission to the Government for weather station modernization. Manage existing modernization projects and budgets and ensure risks are analyzed and costs are kept under budget. Ensure goals are met in areas including customer satisfaction, safety, quality and team member performance. Assist with business development for follow-on contract competition. Produce accurate and timely reporting of program status throughout its life cycle. Prepare and present briefings to government officials and customers as required. Manage a team with a diverse array of talents and responsibilities located at multiple sites. Requirements: Qualifications/Education Requirements Must be a U.S. Citizen Must be able to obtain and maintain a SECRET level DoD clearance B.S. degree in management, engineering, computer science, the physical sciences, mathematics or related fields with 8-10 years of experience in technical field of expertise and at least 8 years' experience in program/project management. Demonstrated experience facilitating discussions between government contracting officers, contract technical representatives, and company technical staff Proficient in MS Office software products Must pass a medical physical and be cleared for travel to Kwajalein Preferred Qualifications Previous or current SMDC leadership experience or on-site experience. PMP certification or wiliness to reach PMP certification after 6-months of hire. MA or MS degree in engineering or scientific field of study. Operational forecasting experience and understanding of meteorological equipment used in forecasting Possess an active CAC and/or security clearance Previous experience managing a contract where work is performed in multiple US states or overseas locations. Prior or current National Weather Service or similar management experience. Physical and Mental Requirements The workload will vary and may be stressful at times. Travel to Kwajalein is required. The candidate may be expected to sit at a computer/desk for long periods of time. Additional Notes Equal Opportunity Statement RedTown Technical Services, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status, or any other characteristic protected by law. Reasonable Accommodations The ADA defines "reasonable accommodation" as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause undue hardship for the employer. Examples of reasonable accommodations may include: Additional modifying equipment or devices; Modified work schedules; Providing an interpreter; or Making the work environment readily accessible to individuals with disabilities. HUBZONE Qualified candidates living in a Hubzone will receive preferential consideration in hiring. Not sure you live in a Hubzone? Go here and enter your address: This Organization Participates in: 1. E-Verify- 2. "Right to Work" - "Pay Transparency Nondiscrimination" Provision - PIa78e52be0-
Job Overview Ready to help shape the future of the electric grid? Systems Control, a Hubbell company, is seeking a highly motivated Business Development Manager (BDM) to accelerate growth across the utility substation and critical infrastructure markets in North America. As an industry leader in Integrated Substation Solutions, Systems Control designs and manufactures the infrastructure that enables grid modernization, renewable energy integration, electrification, data center expansion, and reliable utility transmission and distribution. The Business Development Manager will focus on identifying new market opportunities, building executive-level customer relationships, influencing project specifications, and developing strategic partnerships with utilities, EPC firms, consultants, developers, and large end users. This role serves as the bridge between market intelligence, customer strategy, and commercial execution, helping position Systems Control as the preferred partner for complex capital projects in grid modernization, data centers, renewable energy, electrification, and utility transmission and distribution. If you bring experience in utility infrastructure, electrical systems, capital project development, and strategic business development, this is an opportunity to help drive growth in the market segments reshaping the future of energy infrastructure. A Day In The Life Market Development & Growth Identify, develop, and qualify new business opportunities across priority growth segments including grid modernization, data centers, renewable energy, electrification, utility transmission and distribution, and strategic EPC partnerships. Develop and execute market growth strategies aligned with Systems Control's business objectives. Monitor industry trends, capital spending plans, regulatory developments, and emerging technologies that influence substation investment. Analyze market conditions and competitive activity to identify opportunities for growth and market share expansion. Customer & Industry Engagement Establish and strengthen relationships with utility executives, engineering leaders, EPC firms, consultants, developers, and key industry stakeholders. Promote Systems Control's Integrated Substation Solutions to prospective customers and strategic partners. Influence project specifications and early-stage planning activities to improve win rates and project positioning. Upstream the voice of the customer to the executive team aid in developing the overall customer growth strategies and pursuit plans. Strategic Opportunity Management Track major capital projects from concept through award using Salesforce and other business intelligence tools. Coordinate customer engagement strategies for large utility transmission and distribution, renewable energy, data center, electrification, and grid modernization projects. Collaborate with engineering, estimating, operations, and leadership teams to align customer needs with company capabilities. Assist in developing long-term sales forecasts, market assessments, and business planning initiatives. Industry Leadership Represent Systems Control at industry conferences, trade shows, customer events, and utility associations. Build relationships with industry organizations including EEI, IEEE, NRECA, APPA, DistribuTECH, and regional utility associations. Deliver presentations and thought leadership on industry trends, grid modernization, substation solutions, and energy infrastructure development. Provide market intelligence and customer insights to senior leadership. Key Performance Measures New opportunity identification and pipeline growth. Market share growth within assigned regions and market segments. Utility, EPC, and consultant engagement effectiveness. Strategic account penetration and expansion. Revenue and booking growth from new customer development activities. Forecast accuracy and pipeline management. Growth of specification influences early-stage project engagement. What will help you thrive in this role? Bachelor's degree in business, Engineering, Construction Management, or related field preferred. 5+ years of experience in utility sales, business development, electrical infrastructure, power systems, or related industries. Strong understanding of utility transmission and distribution, substations, renewables, data center power infrastructure, electrification, or grid modernization projects. Demonstrated success developing customer relationships and influencing large capital infrastructure projects. Strong verbal, written, presentation, and negotiation skills. Experience utilizing CRM platforms such as Salesforce. Proficiency in Microsoft Office Suite and business analytics tools. Ability to travel up to 60+%. Valid driver's license. Preferred Qualifications Experience working with electric utilities, municipal utilities, co-ops, independent power producers, renewable developers, data center customers, EPC firms, or other capital project stakeholders. Knowledge of substation design, utility construction practices, or power delivery infrastructure. Familiarity with data center power infrastructure requirements and market trends. Experience supporting strategic pursuits involving projects exceeding $10M in value. Existing utility and EPC industry relationships. Skills and Competencies Strategic Business Development Executive Relationship Management Sales Planning and Execution Market Intelligence and Analysis Commercial Negotiations Customer Focus Influencing and Communication Cross-Functional Collaboration Problem Solving and Decision Making Forecasting and Pipeline Management Initiative and Drive Leadership and Accountability Hubbell Incorporated Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe. Hubbell Utility Solutions Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible. Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class. The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.
09/11/2026
Full time
Job Overview Ready to help shape the future of the electric grid? Systems Control, a Hubbell company, is seeking a highly motivated Business Development Manager (BDM) to accelerate growth across the utility substation and critical infrastructure markets in North America. As an industry leader in Integrated Substation Solutions, Systems Control designs and manufactures the infrastructure that enables grid modernization, renewable energy integration, electrification, data center expansion, and reliable utility transmission and distribution. The Business Development Manager will focus on identifying new market opportunities, building executive-level customer relationships, influencing project specifications, and developing strategic partnerships with utilities, EPC firms, consultants, developers, and large end users. This role serves as the bridge between market intelligence, customer strategy, and commercial execution, helping position Systems Control as the preferred partner for complex capital projects in grid modernization, data centers, renewable energy, electrification, and utility transmission and distribution. If you bring experience in utility infrastructure, electrical systems, capital project development, and strategic business development, this is an opportunity to help drive growth in the market segments reshaping the future of energy infrastructure. A Day In The Life Market Development & Growth Identify, develop, and qualify new business opportunities across priority growth segments including grid modernization, data centers, renewable energy, electrification, utility transmission and distribution, and strategic EPC partnerships. Develop and execute market growth strategies aligned with Systems Control's business objectives. Monitor industry trends, capital spending plans, regulatory developments, and emerging technologies that influence substation investment. Analyze market conditions and competitive activity to identify opportunities for growth and market share expansion. Customer & Industry Engagement Establish and strengthen relationships with utility executives, engineering leaders, EPC firms, consultants, developers, and key industry stakeholders. Promote Systems Control's Integrated Substation Solutions to prospective customers and strategic partners. Influence project specifications and early-stage planning activities to improve win rates and project positioning. Upstream the voice of the customer to the executive team aid in developing the overall customer growth strategies and pursuit plans. Strategic Opportunity Management Track major capital projects from concept through award using Salesforce and other business intelligence tools. Coordinate customer engagement strategies for large utility transmission and distribution, renewable energy, data center, electrification, and grid modernization projects. Collaborate with engineering, estimating, operations, and leadership teams to align customer needs with company capabilities. Assist in developing long-term sales forecasts, market assessments, and business planning initiatives. Industry Leadership Represent Systems Control at industry conferences, trade shows, customer events, and utility associations. Build relationships with industry organizations including EEI, IEEE, NRECA, APPA, DistribuTECH, and regional utility associations. Deliver presentations and thought leadership on industry trends, grid modernization, substation solutions, and energy infrastructure development. Provide market intelligence and customer insights to senior leadership. Key Performance Measures New opportunity identification and pipeline growth. Market share growth within assigned regions and market segments. Utility, EPC, and consultant engagement effectiveness. Strategic account penetration and expansion. Revenue and booking growth from new customer development activities. Forecast accuracy and pipeline management. Growth of specification influences early-stage project engagement. What will help you thrive in this role? Bachelor's degree in business, Engineering, Construction Management, or related field preferred. 5+ years of experience in utility sales, business development, electrical infrastructure, power systems, or related industries. Strong understanding of utility transmission and distribution, substations, renewables, data center power infrastructure, electrification, or grid modernization projects. Demonstrated success developing customer relationships and influencing large capital infrastructure projects. Strong verbal, written, presentation, and negotiation skills. Experience utilizing CRM platforms such as Salesforce. Proficiency in Microsoft Office Suite and business analytics tools. Ability to travel up to 60+%. Valid driver's license. Preferred Qualifications Experience working with electric utilities, municipal utilities, co-ops, independent power producers, renewable developers, data center customers, EPC firms, or other capital project stakeholders. Knowledge of substation design, utility construction practices, or power delivery infrastructure. Familiarity with data center power infrastructure requirements and market trends. Experience supporting strategic pursuits involving projects exceeding $10M in value. Existing utility and EPC industry relationships. Skills and Competencies Strategic Business Development Executive Relationship Management Sales Planning and Execution Market Intelligence and Analysis Commercial Negotiations Customer Focus Influencing and Communication Cross-Functional Collaboration Problem Solving and Decision Making Forecasting and Pipeline Management Initiative and Drive Leadership and Accountability Hubbell Incorporated Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe. Hubbell Utility Solutions Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible. Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class. The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.
Company Description At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit Follow Allergan Aesthetics on LinkedIn. Job Description This is a hybrid role including in office and remote working days. Must be a resident or relocatable to Austin TX area. Must be able to work one of the below shifts: 8:00am-4:30pm CT, or 8:30-5:00pmCT, 7:30-4:30pmCT or 8:00-5pmCT The Sr Inside Sales Business Development Manager is a revenue generating position with responsibility for quarterly sales quota attainment for the Facial Aesthetics portfolio of products (BOTOX Cosmetic, JUVÉDERM Collection of Fillers, SkinMedica , KYBELLA ) and for managing and enhancing portfolio growth through business development activities using primarily phone communication. The Sr IBDM represents the Allergan Aesthetics product portfolio to targeted aesthetic customers within a designated geographical area. Responsible for product and program education, product adoption, and portfolio growth through business development activities. The Sr IBDM provides technical product and procedure training, as well as competitive product differentiation. Assigned sales goals are obtained through strategic analysis of account data, strong knowledge of accounts aesthetic goals, understanding of market dynamics, application of consultative selling and implementation of the U.S. Sales/Marketing plan. The company offers flexible career paths with a strong emphasis on opportunity for internal mobility. Allergan Sr IBDMs must: Leverage Allergan Medical resources to enhance adoption of the Allergan Medical Aesthetics Portfolio. Synergistically work and coordinate activities with other Allergan sales personnel and support teams (include, but are not limited to, Facial Aesthetics, CoolSculpting , SkinMedica , and Marketing). Complies with required reports, requests, and compliance policies. Key Duties and Responsibilities: Consistently achieves sales quota across portfolio. Proficient in sales execution component of marketing plans. Independently creates call and business development plans across the product portfolio. Demonstrates adaptability and creativity with multiple initiatives. Sales processes must be focused toward business growth and relationship building. Manages attainment of assigned sales quota and customer satisfaction through consistent communication with the Regional Manager and Inside Sales Area Manager, managing own sample allocation, placing orders, providing marketing materials, and assisting accounts with marketing strategies. Also leads execution on all campaigns/promotions, new product launches, training of accounts on Allergan programs and other sales related initiatives. Develop product knowledge and utilize to best serve customer's current business needs, as well as to prospect new products, program, and training opportunities with current accounts and to identify and qualify new business. Educate the customer regarding indications, contraindications, and safety of the products, and how they fulfill the needs of the customer. Obtain information needed to accurately understand problems and use this information to determine solutions and formulate new and innovative ideas proactively solve customer problems in a manner that exceeds customer expectations. Identifying growth opportunities to include: expanding reach with customer base, expanding product portfolio utilization with existing accounts, and launching new products and new product indications. Educating and supporting the customer with marketing strategies including but not limited to website and social media development, internal office branding, patient segmentation, and external marketing strategies. Pre-planning sales calls and maintaining efficient time management skills to ensure maximum customer contact and highest level of customer engagement. Maintaining updated knowledge of the industry and competitive products. Maintaining compliance with all applicable quality and regulatory guidelines as an integral part of business operations. Collaboration with Regional Manager, respective field reps and Inside Sales Area Manager - Work cross- functionally with field sales in order to drive sales objectives, cultivate relationships, and collaborate on growth opportunities. Leave of absence and vacant territory coverage includes collaboration with the respective Sales Representative, Region Manager, and Inside Sales Area Manager to develop and negotiate a coverage plan. This can include consistent communication- managing own sample allocation, placing orders, providing marketing materials, and assisting accounts with marketing and business development strategies. Also includes execution on all campaigns/promotions, new product launches and other sales related initiatives. Attend sales training and sales meetings as required. Complete administrative responsibilities such as: on a timely basis, to include presentations, expense reports, etc. Demonstrate a strong work ethic and represent the Company with high integrity, ethics, honesty, loyalty, and professionalism at all times Qualifications Education and Experience: Bachelor's degree preferred or relevant and equivalent industry experience required. Requirements: Two or more years of relevant sales experience is required. A track record of earning strong commissions, the ability to work independently, be highly organized and exhibit superior communication skills required. Ability to travel by air and/or car up to 15-20% of the time. Preferred Skills/Qualifications: Experience in the aesthetics/healthcare industry involving interaction with physicians, patients, etc. Experience in educating or influencing targeted customers. Two years of working in Inside Sales preferred. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Knowledge of Inside Sales selling skills and business environment. Skill in managing time effectively. Ability to work independently and plan extensively to meet goals. Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-task environment. Motivated by individual and team achievement. Strong Analytical and business acumen skills. Proven selling skills. Positive role model. Team Player. Interpersonal skills to effectively work with many diverse customers. Presentation skills to engage and meet the needs of various audiences. Ability to execute key strategies. Ability to develop relationships remotely via telephone interaction. Proficiency with sales force automation. Strong written and verbal communication skills. Proficiency in Microsoft Excel, Word, PowerPoint, and other software skills Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit . click apply for full job details
09/11/2026
Full time
Company Description At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit Follow Allergan Aesthetics on LinkedIn. Job Description This is a hybrid role including in office and remote working days. Must be a resident or relocatable to Austin TX area. Must be able to work one of the below shifts: 8:00am-4:30pm CT, or 8:30-5:00pmCT, 7:30-4:30pmCT or 8:00-5pmCT The Sr Inside Sales Business Development Manager is a revenue generating position with responsibility for quarterly sales quota attainment for the Facial Aesthetics portfolio of products (BOTOX Cosmetic, JUVÉDERM Collection of Fillers, SkinMedica , KYBELLA ) and for managing and enhancing portfolio growth through business development activities using primarily phone communication. The Sr IBDM represents the Allergan Aesthetics product portfolio to targeted aesthetic customers within a designated geographical area. Responsible for product and program education, product adoption, and portfolio growth through business development activities. The Sr IBDM provides technical product and procedure training, as well as competitive product differentiation. Assigned sales goals are obtained through strategic analysis of account data, strong knowledge of accounts aesthetic goals, understanding of market dynamics, application of consultative selling and implementation of the U.S. Sales/Marketing plan. The company offers flexible career paths with a strong emphasis on opportunity for internal mobility. Allergan Sr IBDMs must: Leverage Allergan Medical resources to enhance adoption of the Allergan Medical Aesthetics Portfolio. Synergistically work and coordinate activities with other Allergan sales personnel and support teams (include, but are not limited to, Facial Aesthetics, CoolSculpting , SkinMedica , and Marketing). Complies with required reports, requests, and compliance policies. Key Duties and Responsibilities: Consistently achieves sales quota across portfolio. Proficient in sales execution component of marketing plans. Independently creates call and business development plans across the product portfolio. Demonstrates adaptability and creativity with multiple initiatives. Sales processes must be focused toward business growth and relationship building. Manages attainment of assigned sales quota and customer satisfaction through consistent communication with the Regional Manager and Inside Sales Area Manager, managing own sample allocation, placing orders, providing marketing materials, and assisting accounts with marketing strategies. Also leads execution on all campaigns/promotions, new product launches, training of accounts on Allergan programs and other sales related initiatives. Develop product knowledge and utilize to best serve customer's current business needs, as well as to prospect new products, program, and training opportunities with current accounts and to identify and qualify new business. Educate the customer regarding indications, contraindications, and safety of the products, and how they fulfill the needs of the customer. Obtain information needed to accurately understand problems and use this information to determine solutions and formulate new and innovative ideas proactively solve customer problems in a manner that exceeds customer expectations. Identifying growth opportunities to include: expanding reach with customer base, expanding product portfolio utilization with existing accounts, and launching new products and new product indications. Educating and supporting the customer with marketing strategies including but not limited to website and social media development, internal office branding, patient segmentation, and external marketing strategies. Pre-planning sales calls and maintaining efficient time management skills to ensure maximum customer contact and highest level of customer engagement. Maintaining updated knowledge of the industry and competitive products. Maintaining compliance with all applicable quality and regulatory guidelines as an integral part of business operations. Collaboration with Regional Manager, respective field reps and Inside Sales Area Manager - Work cross- functionally with field sales in order to drive sales objectives, cultivate relationships, and collaborate on growth opportunities. Leave of absence and vacant territory coverage includes collaboration with the respective Sales Representative, Region Manager, and Inside Sales Area Manager to develop and negotiate a coverage plan. This can include consistent communication- managing own sample allocation, placing orders, providing marketing materials, and assisting accounts with marketing and business development strategies. Also includes execution on all campaigns/promotions, new product launches and other sales related initiatives. Attend sales training and sales meetings as required. Complete administrative responsibilities such as: on a timely basis, to include presentations, expense reports, etc. Demonstrate a strong work ethic and represent the Company with high integrity, ethics, honesty, loyalty, and professionalism at all times Qualifications Education and Experience: Bachelor's degree preferred or relevant and equivalent industry experience required. Requirements: Two or more years of relevant sales experience is required. A track record of earning strong commissions, the ability to work independently, be highly organized and exhibit superior communication skills required. Ability to travel by air and/or car up to 15-20% of the time. Preferred Skills/Qualifications: Experience in the aesthetics/healthcare industry involving interaction with physicians, patients, etc. Experience in educating or influencing targeted customers. Two years of working in Inside Sales preferred. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Knowledge of Inside Sales selling skills and business environment. Skill in managing time effectively. Ability to work independently and plan extensively to meet goals. Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-task environment. Motivated by individual and team achievement. Strong Analytical and business acumen skills. Proven selling skills. Positive role model. Team Player. Interpersonal skills to effectively work with many diverse customers. Presentation skills to engage and meet the needs of various audiences. Ability to execute key strategies. Ability to develop relationships remotely via telephone interaction. Proficiency with sales force automation. Strong written and verbal communication skills. Proficiency in Microsoft Excel, Word, PowerPoint, and other software skills Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit . click apply for full job details
Business Development Manager Our Business Development Managers (BDM), each working out of a designated lab (or labs, based upon lab proximity), have a customer-centric growth mindset and play a crucial role in driving sustainable organic revenue growth within their assigned lab(s). BDMs are transforming the way we do business with our customers by focusing on every aspect of customer relationship building to achieve a level of customer intimacy and ease of doing business that results in trust and loyalty. They are responsible for (1) developing and executing sales strategies to retain and grow existing customers, including by moving current customers into new channels within our End-to-End offerings, (2) identifying and pursuing revenue opportunities with new regional customers, and (3) exceeding lab-based sales targets provided at the beginning of each fiscal year. Each BDM will receive a lab-based customer list and is expected to develop and implement strategies to proactively engage with those customers, recognize and act on opportunities with current and new customers, enhance overall customer satisfaction, and identify and address potential attrition risks. This position requires a strong understanding of customer needs and regional business opportunities, passion for building relationships, an ambitious go-getter mentality, strong interpersonal, analytical and organizational skills, and drive to exceed expectations. This position will report to the applicable Regional Sales leader. Responsibilities Essential Duties and Responsibilities Customer Retention and Growth- Develop and execute regional customer retention and growth strategies aligned with company revenue and Service channel sales goals Proactively engage with current, new, and at-risk regional customers through face-to-face interactions and personalized communication Analyze customer and regional business data to identify risks, trends, and opportunities to expand revenue within current and new service tracks Understand customer and regional sector needs, opportunities, and pain points to identify opportunities for relationship expansion and revenue and Service track growth Customer Relationship Management- Build strong relationships with key customers and prospects within the region through methodical, personalized, and consistent customer attention, engagement, and service Address customer concerns/questions promptly and effectively, ensuring customer satisfaction Customer Experience Enhancement- Collaborate with cross-functional teams (e.g., Operations, Customer Service Coordinators (CSR), product development, marketing) to improve the quality of the customer experience and facilitate ease of doing business Identify and implement initiatives to enhance customer loyalty and satisfaction Gather and analyze customer feedback to inform continuous improvement efforts New Customer Acquisition- Understand each lab's regional business market and competitive landscape (strengths, weaknesses, benefits), analyze market trends and competitive activity to identify new opportunities Identify and pursue new market opportunities, customer segments, and Service channels Develop and proactively execute new customer sales strategies to attract new customers to each lab, across Transcat's portfolio of Service offerings BDMs will receive all leads in their assigned region and will have discretion and authority to pursue the lead themselves or transfer the lead to the lab's ADM Strengthen Lab Relationships- Ensure full understanding of assigned lab(s) capabilities and lab-identified opportunities by creating and maintaining a positive relationship with the Service Manager and maintaining a cadence of communications and lab visits that allow for regular knowledge transfer Visit customers and prospective customers with the Service Manager to create customer intimacy and loyalty and showcase the Service Manager's technical knowledge Advise Service Manager of sales strategies and results; work with Service Manager to evaluate results and develop modified and new approaches to current and new customer retention and growth Partner with the lab's Service Manager, Account Development Manager (ADM) and Customer Service Representative (CSR) to provide and ensure the highest level of customer service and the maximum focus on expansion of business with current customers and attraction of new customers Participate in Monthly/Quarterly internal lab reviews with Sales and Operations leadership Serve as a key member of the team (Regional Leader, Service Manager, and BDM) that reports to members of the executive team on the current state of the lab's customer and regional portfolio and projected wins and revenue Performance Tracking/Reporting/Communication- Fully utilize Salesforce and leverage its capabilities to drive sales and improve customer service (e.g., manage leads, track customer interactions, build and maintain relationships with customers, track communications and sales performance in accordance with Transcat processes, identify trends, make data-driven decisions, generate reports on key metrics, such as sales pipeline, outreach, conversion rates, customer lifetime value, and activities related to building knowledge of market opportunities, size of market, potential targets and channel opportunities, competitors, lead generation, and prospecting) Record all activities and updates in Salesforce, including performing Salesforce hygiene to ensure accuracy, completeness, and consistency of data, which involves cleaning, updating, and maintaining data to improve its quality and reliability Prepare and present regular reports and updates (orally and/or in writing, as directed) on retention/growth/new business/channel performance and opportunities Management of Sales Territory- Manage sales activities in assigned geographic markets, including providing feedback to colleagues, including the Service Manager, ADMs and CSRs regarding sales approaches and efforts Team Building- Provide coaching, guidance, and support to team members Motivate and inspire the team to achieve retention and current and new customer growth and channel goals Travel- Regular travel within region required Infrequent national travel outside the region may be needed for company-wide initiatives and meetings Model the Company's values to influence others to perform in an aligned manner Other duties as assigned Qualifications Required Knowledge, Skills, and Abilities Customer centric mindset Relationship builder Strong oral and written communicator, with exceptional rapport and relationship-building skills Driven to achieve results Adaptable/flexible Proactive and solution-oriented approach to challenges Developed sales skills with particular emphasis on the generation of thorough and accurate customer needs assessments, solution development, and gaining/maintaining customer commitment Effective negotiating skills Ability to sell to multiple levels and constituencies within customer organizations Ability to develop and implement comprehensive territory sales plans with clearly defined objectives, strategies, and tactics Ability to analyze data and draw meaningful insights Team player and collaborator Education and Experience Bachelor's degree in business, marketing, or a related field 5+ years of successful experience in customer retention, account management, or a related customer-centric role Experience with CRM software (e.g., Salesforce) and data analysis tools Strong understanding of the company's products and services or proven ability to quickly and understand and absorb new technical information Experience in a related industry (e.g., telecommunications, SaaS, E-commerce), preferred Experience with customer success platforms, preferred Project management skills, preferred Miller Heiman Strategic Selling and Large Account Management Training/ Certification, preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear.
09/11/2026
Full time
Business Development Manager Our Business Development Managers (BDM), each working out of a designated lab (or labs, based upon lab proximity), have a customer-centric growth mindset and play a crucial role in driving sustainable organic revenue growth within their assigned lab(s). BDMs are transforming the way we do business with our customers by focusing on every aspect of customer relationship building to achieve a level of customer intimacy and ease of doing business that results in trust and loyalty. They are responsible for (1) developing and executing sales strategies to retain and grow existing customers, including by moving current customers into new channels within our End-to-End offerings, (2) identifying and pursuing revenue opportunities with new regional customers, and (3) exceeding lab-based sales targets provided at the beginning of each fiscal year. Each BDM will receive a lab-based customer list and is expected to develop and implement strategies to proactively engage with those customers, recognize and act on opportunities with current and new customers, enhance overall customer satisfaction, and identify and address potential attrition risks. This position requires a strong understanding of customer needs and regional business opportunities, passion for building relationships, an ambitious go-getter mentality, strong interpersonal, analytical and organizational skills, and drive to exceed expectations. This position will report to the applicable Regional Sales leader. Responsibilities Essential Duties and Responsibilities Customer Retention and Growth- Develop and execute regional customer retention and growth strategies aligned with company revenue and Service channel sales goals Proactively engage with current, new, and at-risk regional customers through face-to-face interactions and personalized communication Analyze customer and regional business data to identify risks, trends, and opportunities to expand revenue within current and new service tracks Understand customer and regional sector needs, opportunities, and pain points to identify opportunities for relationship expansion and revenue and Service track growth Customer Relationship Management- Build strong relationships with key customers and prospects within the region through methodical, personalized, and consistent customer attention, engagement, and service Address customer concerns/questions promptly and effectively, ensuring customer satisfaction Customer Experience Enhancement- Collaborate with cross-functional teams (e.g., Operations, Customer Service Coordinators (CSR), product development, marketing) to improve the quality of the customer experience and facilitate ease of doing business Identify and implement initiatives to enhance customer loyalty and satisfaction Gather and analyze customer feedback to inform continuous improvement efforts New Customer Acquisition- Understand each lab's regional business market and competitive landscape (strengths, weaknesses, benefits), analyze market trends and competitive activity to identify new opportunities Identify and pursue new market opportunities, customer segments, and Service channels Develop and proactively execute new customer sales strategies to attract new customers to each lab, across Transcat's portfolio of Service offerings BDMs will receive all leads in their assigned region and will have discretion and authority to pursue the lead themselves or transfer the lead to the lab's ADM Strengthen Lab Relationships- Ensure full understanding of assigned lab(s) capabilities and lab-identified opportunities by creating and maintaining a positive relationship with the Service Manager and maintaining a cadence of communications and lab visits that allow for regular knowledge transfer Visit customers and prospective customers with the Service Manager to create customer intimacy and loyalty and showcase the Service Manager's technical knowledge Advise Service Manager of sales strategies and results; work with Service Manager to evaluate results and develop modified and new approaches to current and new customer retention and growth Partner with the lab's Service Manager, Account Development Manager (ADM) and Customer Service Representative (CSR) to provide and ensure the highest level of customer service and the maximum focus on expansion of business with current customers and attraction of new customers Participate in Monthly/Quarterly internal lab reviews with Sales and Operations leadership Serve as a key member of the team (Regional Leader, Service Manager, and BDM) that reports to members of the executive team on the current state of the lab's customer and regional portfolio and projected wins and revenue Performance Tracking/Reporting/Communication- Fully utilize Salesforce and leverage its capabilities to drive sales and improve customer service (e.g., manage leads, track customer interactions, build and maintain relationships with customers, track communications and sales performance in accordance with Transcat processes, identify trends, make data-driven decisions, generate reports on key metrics, such as sales pipeline, outreach, conversion rates, customer lifetime value, and activities related to building knowledge of market opportunities, size of market, potential targets and channel opportunities, competitors, lead generation, and prospecting) Record all activities and updates in Salesforce, including performing Salesforce hygiene to ensure accuracy, completeness, and consistency of data, which involves cleaning, updating, and maintaining data to improve its quality and reliability Prepare and present regular reports and updates (orally and/or in writing, as directed) on retention/growth/new business/channel performance and opportunities Management of Sales Territory- Manage sales activities in assigned geographic markets, including providing feedback to colleagues, including the Service Manager, ADMs and CSRs regarding sales approaches and efforts Team Building- Provide coaching, guidance, and support to team members Motivate and inspire the team to achieve retention and current and new customer growth and channel goals Travel- Regular travel within region required Infrequent national travel outside the region may be needed for company-wide initiatives and meetings Model the Company's values to influence others to perform in an aligned manner Other duties as assigned Qualifications Required Knowledge, Skills, and Abilities Customer centric mindset Relationship builder Strong oral and written communicator, with exceptional rapport and relationship-building skills Driven to achieve results Adaptable/flexible Proactive and solution-oriented approach to challenges Developed sales skills with particular emphasis on the generation of thorough and accurate customer needs assessments, solution development, and gaining/maintaining customer commitment Effective negotiating skills Ability to sell to multiple levels and constituencies within customer organizations Ability to develop and implement comprehensive territory sales plans with clearly defined objectives, strategies, and tactics Ability to analyze data and draw meaningful insights Team player and collaborator Education and Experience Bachelor's degree in business, marketing, or a related field 5+ years of successful experience in customer retention, account management, or a related customer-centric role Experience with CRM software (e.g., Salesforce) and data analysis tools Strong understanding of the company's products and services or proven ability to quickly and understand and absorb new technical information Experience in a related industry (e.g., telecommunications, SaaS, E-commerce), preferred Experience with customer success platforms, preferred Project management skills, preferred Miller Heiman Strategic Selling and Large Account Management Training/ Certification, preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear.
Job Description Job Description Description: We are seeking a Telecommunications Tower Technician to join our team in Springfield, MO. As a family-owned and operated business , we treat every team member as one of our own. Our employees are our greatest assets. We offer competitive pay and comprehensive benefits for dedicated workers who want a long, successful career - not just a job. Employees can expect a unique company culture that includes: Competitive salary and top-tier benefits Promotion opportunities: Start at $22/hour and have the opportunity to quickly advance Continuing education and training through paid-to-learn programs Wellness programs covering physical, mental and financial health Travel to various job sites with weekends at home: On top of an hourly rate, we pay per diem for travel: $45/day on travel days, $60 for days in-between. $25 additional per day if two employees share a hotel room. Employees use company vehicles with fuel provided. Lodging is covered by the company. Telecommunications Tower Technician Business Unit: Service Schedule: May vary but typically Monday-Friday Travel: Requires 50-75% Position Type: Full-Time Job Description: Responsible for performing maintenance, troubleshooting, and repair services on telecommunication towers and related equipment to ensure optimal network performance. KERA's - Key Essential Responsibility Areas for this position: Perform maintenance, troubleshooting, and repair work on telecommunication towers, antennas, radios, coax, and other wireless equipment. Respond to and complete service tickets according to customer specifications and deadlines. Assess issues, verify Scope of Work, and communicate needs or changes to the Service Superintendent or Project Manager. Identify and secure any necessary site access, permits, or equipment (lifts, cranes, safety gear, etc.). Ensure all required tools, test gear, and materials are available and in proper working order before mobilizing to site. Follow a work plan to organize tasks and ensure efficient use of time and resources while maintaining quality standards. Perform on-site testing, troubleshooting, and equipment swaps as necessary to restore or improve service. Maintain proper documentation of all work performed, including photos, test results, and service logs. Adhere to all safety standards and participate in safety audits as required. Maintain cleanliness and organization of company vehicles, tools, and assigned job sites. Properly handle, store, and return customer-owned equipment (antennas, radio heads, etc.). Provide support to fellow technicians. Other Duties as Assigned Other duties as assigned. Requirements: Requirements - Employees will need to be able to perform the following: Knowledge, Skills, and Abilities: Minimum 2-3 years of telecommunications tower experience (construction, service, or maintenance). Proficient in climbing towers and working at heights in various weather conditions. Strong troubleshooting skills for RF, fiber, and electrical systems. Excellent communication skills - both verbal and written. Basic computer and mobile app skills for ticketing, reporting, and testing software. Ability to manage time effectively and work independently. Strong organizational skills and attention to detail. Approachable and able to work collaboratively with crew members, subcontractors, and customers. Educational Development and Qualifications: High school diploma or equivalent required; technical training or certifications in telecommunications preferred. OSHA 10/30, First Aid/CPR, and RF Awareness certifications preferred (or willingness to obtain). Physical, Mental, and Visual Effort: Continuous speaking, hearing, and visual effort. Requires climbing, standing, walking, lifting, and carrying heavy equipment frequently. Continuous mental and visual concentration requiring attention to detail and accuracy. Working Conditions: Outdoor work in varying conditions (hot/cold, wind, etc.). Exposure to high noise levels and working at heights. Typical field service environment with frequent travel.
09/11/2026
Full time
Job Description Job Description Description: We are seeking a Telecommunications Tower Technician to join our team in Springfield, MO. As a family-owned and operated business , we treat every team member as one of our own. Our employees are our greatest assets. We offer competitive pay and comprehensive benefits for dedicated workers who want a long, successful career - not just a job. Employees can expect a unique company culture that includes: Competitive salary and top-tier benefits Promotion opportunities: Start at $22/hour and have the opportunity to quickly advance Continuing education and training through paid-to-learn programs Wellness programs covering physical, mental and financial health Travel to various job sites with weekends at home: On top of an hourly rate, we pay per diem for travel: $45/day on travel days, $60 for days in-between. $25 additional per day if two employees share a hotel room. Employees use company vehicles with fuel provided. Lodging is covered by the company. Telecommunications Tower Technician Business Unit: Service Schedule: May vary but typically Monday-Friday Travel: Requires 50-75% Position Type: Full-Time Job Description: Responsible for performing maintenance, troubleshooting, and repair services on telecommunication towers and related equipment to ensure optimal network performance. KERA's - Key Essential Responsibility Areas for this position: Perform maintenance, troubleshooting, and repair work on telecommunication towers, antennas, radios, coax, and other wireless equipment. Respond to and complete service tickets according to customer specifications and deadlines. Assess issues, verify Scope of Work, and communicate needs or changes to the Service Superintendent or Project Manager. Identify and secure any necessary site access, permits, or equipment (lifts, cranes, safety gear, etc.). Ensure all required tools, test gear, and materials are available and in proper working order before mobilizing to site. Follow a work plan to organize tasks and ensure efficient use of time and resources while maintaining quality standards. Perform on-site testing, troubleshooting, and equipment swaps as necessary to restore or improve service. Maintain proper documentation of all work performed, including photos, test results, and service logs. Adhere to all safety standards and participate in safety audits as required. Maintain cleanliness and organization of company vehicles, tools, and assigned job sites. Properly handle, store, and return customer-owned equipment (antennas, radio heads, etc.). Provide support to fellow technicians. Other Duties as Assigned Other duties as assigned. Requirements: Requirements - Employees will need to be able to perform the following: Knowledge, Skills, and Abilities: Minimum 2-3 years of telecommunications tower experience (construction, service, or maintenance). Proficient in climbing towers and working at heights in various weather conditions. Strong troubleshooting skills for RF, fiber, and electrical systems. Excellent communication skills - both verbal and written. Basic computer and mobile app skills for ticketing, reporting, and testing software. Ability to manage time effectively and work independently. Strong organizational skills and attention to detail. Approachable and able to work collaboratively with crew members, subcontractors, and customers. Educational Development and Qualifications: High school diploma or equivalent required; technical training or certifications in telecommunications preferred. OSHA 10/30, First Aid/CPR, and RF Awareness certifications preferred (or willingness to obtain). Physical, Mental, and Visual Effort: Continuous speaking, hearing, and visual effort. Requires climbing, standing, walking, lifting, and carrying heavy equipment frequently. Continuous mental and visual concentration requiring attention to detail and accuracy. Working Conditions: Outdoor work in varying conditions (hot/cold, wind, etc.). Exposure to high noise levels and working at heights. Typical field service environment with frequent travel.
Job Description Job Description Fiber Splicer Sunrise Telecom, Inc. Immediate Supervisor: Project Manager, Operations Manager, VP, Owner Position: Exempt Non-Exempt Position Summary Sunrise Telecom, Inc. is seeking a skilled and safety-focused Fiber Splicer to join our growing telecommunications team. This position is responsible for the installation, splicing, testing, troubleshooting, and maintenance of fiber optic cable systems supporting broadband and telecommunications infrastructure projects. The ideal candidate will have experience working in both aerial and underground environments and possess strong technical knowledge of fiber optic systems and industry standards. Fiber Splicers play a critical role in ensuring high-quality network performance while maintaining Sunrise Telecom's commitment to safety, professionalism, and customer satisfaction. Essential Duties & Responsibilities Perform fusion splicing of single-mode and multi-mode fiber optic cables Read and interpret fiber matrices, splice schematics, and construction prints Prep, splice, and test fiber optic cables in aerial, underground, and indoor environments Perform OTDR and power meter testing to verify signal quality and troubleshoot issues Install and maintain fiber enclosures, splice cases, terminals, and related hardware Identify and resolve network outages and fiber-related service issues Maintain accurate splice documentation and testing records Ensure all work is completed according to company standards, customer specifications, and safety regulations Operate company vehicles and equipment safely and responsibly Work closely with construction crews, project managers, and field leadership Participate in on-call rotations and emergency restoration work as needed Maintain a clean and organized work environment and company vehicle Qualifications Previous fiber splicing experience preferred Knowledge of telecommunications construction practices and fiber optic systems Ability to read and interpret utility maps, prints, and schematics Experience using fusion splicers, OTDRs, power meters, and related testing equipment Strong troubleshooting and problem-solving skills Ability to work independently and as part of a team Must be detail-oriented with strong organizational skills Ability to work outdoors in various weather conditions Willingness to travel as needed for projects Education & Experience High school diploma or GED required Valid driver's license required CDL preferred but not required Industry certifications are a plus Physical Requirements Ability to lift and carry up to 75 pounds Ability to climb ladders and work in confined spaces Ability to stand, bend, kneel, and work for extended periods Ability to distinguish color-coded fiber cables Work Environment Outdoor field environment in varying weather conditions May require evenings, weekends, overtime, and travel depending on project needs Safety-sensitive position requiring adherence to all company and customer safety policies Why Join Sunrise Telecom? At Sunrise Telecom, Inc., we value teamwork, growth, safety, and dedication. We offer opportunities to build a long-term career in the telecommunications industry while working on exciting infrastructure projects across multiple markets. (This is not a complete listing of all duties and responsibilities. Other duties as indicated by the supervisor/manager may also apply.)
09/11/2026
Full time
Job Description Job Description Fiber Splicer Sunrise Telecom, Inc. Immediate Supervisor: Project Manager, Operations Manager, VP, Owner Position: Exempt Non-Exempt Position Summary Sunrise Telecom, Inc. is seeking a skilled and safety-focused Fiber Splicer to join our growing telecommunications team. This position is responsible for the installation, splicing, testing, troubleshooting, and maintenance of fiber optic cable systems supporting broadband and telecommunications infrastructure projects. The ideal candidate will have experience working in both aerial and underground environments and possess strong technical knowledge of fiber optic systems and industry standards. Fiber Splicers play a critical role in ensuring high-quality network performance while maintaining Sunrise Telecom's commitment to safety, professionalism, and customer satisfaction. Essential Duties & Responsibilities Perform fusion splicing of single-mode and multi-mode fiber optic cables Read and interpret fiber matrices, splice schematics, and construction prints Prep, splice, and test fiber optic cables in aerial, underground, and indoor environments Perform OTDR and power meter testing to verify signal quality and troubleshoot issues Install and maintain fiber enclosures, splice cases, terminals, and related hardware Identify and resolve network outages and fiber-related service issues Maintain accurate splice documentation and testing records Ensure all work is completed according to company standards, customer specifications, and safety regulations Operate company vehicles and equipment safely and responsibly Work closely with construction crews, project managers, and field leadership Participate in on-call rotations and emergency restoration work as needed Maintain a clean and organized work environment and company vehicle Qualifications Previous fiber splicing experience preferred Knowledge of telecommunications construction practices and fiber optic systems Ability to read and interpret utility maps, prints, and schematics Experience using fusion splicers, OTDRs, power meters, and related testing equipment Strong troubleshooting and problem-solving skills Ability to work independently and as part of a team Must be detail-oriented with strong organizational skills Ability to work outdoors in various weather conditions Willingness to travel as needed for projects Education & Experience High school diploma or GED required Valid driver's license required CDL preferred but not required Industry certifications are a plus Physical Requirements Ability to lift and carry up to 75 pounds Ability to climb ladders and work in confined spaces Ability to stand, bend, kneel, and work for extended periods Ability to distinguish color-coded fiber cables Work Environment Outdoor field environment in varying weather conditions May require evenings, weekends, overtime, and travel depending on project needs Safety-sensitive position requiring adherence to all company and customer safety policies Why Join Sunrise Telecom? At Sunrise Telecom, Inc., we value teamwork, growth, safety, and dedication. We offer opportunities to build a long-term career in the telecommunications industry while working on exciting infrastructure projects across multiple markets. (This is not a complete listing of all duties and responsibilities. Other duties as indicated by the supervisor/manager may also apply.)
Job Description Job Description Job Summary: The ISP Technician II is a senior-level telecommunications professional responsible for the installation, integration, maintenance, troubleshooting, and repair of telecommunications and network infrastructure. This position performs advanced field work supporting wireless and wireline network environments, including routers, switches, basebands, upconverters, power plants, backup power systems, batteries, generators, and associated telecommunications equipment. The ISP Technician II provides technical leadership in the field, ensures work is completed safely and efficiently, and serves as a subject matter expert for network, electrical, and site infrastructure systems. Holds certifications in climbing/rescue, rigging, PPE usage, and specialized equipment operations. Primary Responsibilities: • Install, commission, troubleshoot, and maintain telecommunications network infrastructure, including routers, switches, baseband units, upconverters, RF equipment, and transport systems. • Perform advanced installation, integration, testing, and maintenance activities for wireless and wireline telecommunications networks. • Install, troubleshoot, and maintain AC and DC electrical systems supporting telecommunications facilities and network infrastructure. • Install, inspect, and maintain telecom power systems, including power plants, rectifiers, battery backup systems, generators, power distribution equipment, and associated site infrastructure. • Perform equipment integrations, alarm verification, software upgrades, and system turn-up activities to ensure network reliability and performance. • Install and maintain grounding systems, surge protection equipment, Overvoltage Protection (OVP) devices, and site bonding infrastructure in accordance with industry standards. • Lead and execute tower construction, maintenance, and upgrade activities, including antenna, coaxial cable, fiber optic, and microwave equipment installations. • Conduct and supervise testing activities, including sweep testing, PIM testing, fiber testing, power system testing, and equipment commissioning. • Troubleshoot network outages, equipment failures, and power-related issues utilizing test equipment, technical documentation, and manufacturer specifications. • Serve as the point leader in the field, providing guidance and instruction to team members to ensure safety, quality, and productivity. • Maintain OSHA regulations and company-specific EHS protocols, ensuring compliance with all safety requirements. • Operate specialized tools and equipment, including hoists, test equipment, power meters, fiber testing equipment, and rigging systems. • Interpret and validate construction drawings, RFDS packages, electrical schematics, one-line diagrams, and technical documentation to ensure project accuracy. • Provide mentorship and on-the-job training to less experienced technicians, fostering technical development and promoting a collaborative team environment. • Collaborate with Foremen, Project Managers, customers, and other stakeholders to address field challenges and ensure successful project execution. Minimum Education and Experience: • High school diploma or GED. • 5+ years of telecommunications, network infrastructure, wireless, ISP, or related construction and maintenance experience. • Experience supporting telecommunications network equipment, AC/DC power systems, and site infrastructure. Preferred and Additional Eligibility Qualifications: • OSHA 30 certification required. • First Aid/AED/CPR certification required. • Experience with routers, switches, basebands, upconverters, power plants, backup battery systems, generators, and wireless telecommunications equipment preferred. • Ability to obtain all required certifications, including but not limited to: RF Awareness Competent Climber Competent Rescuer ANSI 10.48 Competent Rigger Fall Protection Awareness Crane Spotter/Signal Person Capstan Hoist Operator Equipment Manufacturer Certifications Skills Required: • Advanced knowledge of telecommunications infrastructure, wireless systems, and network equipment. • Strong understanding of AC and DC electrical theory, power distribution systems, batteries, generators, rectifiers, and telecom power plants. • Experience troubleshooting and maintaining routers, switches, basebands, RF equipment, backup power systems, and site infrastructure. • Proficiency in fiber optic, coaxial, and network equipment installation, testing, and troubleshooting. • Ability to read and interpret construction drawings, RF data sheets, electrical schematics, one-line diagrams, and technical documentation. • Advanced troubleshooting and problem-solving skills related to network, electrical, and telecommunications systems. • Proficiency using industry-standard testing equipment for telecommunications, network, fiber optic, and electrical systems. • Strong leadership abilities to guide team members effectively during field operations. • Clear communication skills to relay instructions, articulate project needs, and document work accurately. • Ability to work independently and make sound technical decisions in dynamic field environments. Direct/Indirect Supervisory Responsibility: • Acts as a field leader and technical mentor for junior technicians and crew members. Work Environment / Physical Demands / Travel Required: • Ability to work in all weather conditions except for unsafe or extreme weather conditions. • Ability and willingness to climb telecommunications structures exceeding 300 feet while carrying loads in excess of 50 pounds. • Ability to work with energized AC and DC electrical systems following established safety procedures. • Ability to lift, carry, and operate tools, equipment, batteries, generators, and telecommunications materials. • Travel required up to 50% of the time. AAP/EEO Statement NextEdge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NextEdge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. NextEdge expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NextEdge employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Suggestion: If this role will support carrier network integrations (AT&T, Verizon, T-Mobile, Dish, etc.), I'd also add microwave, Nokia/Ericsson/Samsung equipment, and network commissioning experience to make it easier to attract experienced cell-site technicians.
09/11/2026
Full time
Job Description Job Description Job Summary: The ISP Technician II is a senior-level telecommunications professional responsible for the installation, integration, maintenance, troubleshooting, and repair of telecommunications and network infrastructure. This position performs advanced field work supporting wireless and wireline network environments, including routers, switches, basebands, upconverters, power plants, backup power systems, batteries, generators, and associated telecommunications equipment. The ISP Technician II provides technical leadership in the field, ensures work is completed safely and efficiently, and serves as a subject matter expert for network, electrical, and site infrastructure systems. Holds certifications in climbing/rescue, rigging, PPE usage, and specialized equipment operations. Primary Responsibilities: • Install, commission, troubleshoot, and maintain telecommunications network infrastructure, including routers, switches, baseband units, upconverters, RF equipment, and transport systems. • Perform advanced installation, integration, testing, and maintenance activities for wireless and wireline telecommunications networks. • Install, troubleshoot, and maintain AC and DC electrical systems supporting telecommunications facilities and network infrastructure. • Install, inspect, and maintain telecom power systems, including power plants, rectifiers, battery backup systems, generators, power distribution equipment, and associated site infrastructure. • Perform equipment integrations, alarm verification, software upgrades, and system turn-up activities to ensure network reliability and performance. • Install and maintain grounding systems, surge protection equipment, Overvoltage Protection (OVP) devices, and site bonding infrastructure in accordance with industry standards. • Lead and execute tower construction, maintenance, and upgrade activities, including antenna, coaxial cable, fiber optic, and microwave equipment installations. • Conduct and supervise testing activities, including sweep testing, PIM testing, fiber testing, power system testing, and equipment commissioning. • Troubleshoot network outages, equipment failures, and power-related issues utilizing test equipment, technical documentation, and manufacturer specifications. • Serve as the point leader in the field, providing guidance and instruction to team members to ensure safety, quality, and productivity. • Maintain OSHA regulations and company-specific EHS protocols, ensuring compliance with all safety requirements. • Operate specialized tools and equipment, including hoists, test equipment, power meters, fiber testing equipment, and rigging systems. • Interpret and validate construction drawings, RFDS packages, electrical schematics, one-line diagrams, and technical documentation to ensure project accuracy. • Provide mentorship and on-the-job training to less experienced technicians, fostering technical development and promoting a collaborative team environment. • Collaborate with Foremen, Project Managers, customers, and other stakeholders to address field challenges and ensure successful project execution. Minimum Education and Experience: • High school diploma or GED. • 5+ years of telecommunications, network infrastructure, wireless, ISP, or related construction and maintenance experience. • Experience supporting telecommunications network equipment, AC/DC power systems, and site infrastructure. Preferred and Additional Eligibility Qualifications: • OSHA 30 certification required. • First Aid/AED/CPR certification required. • Experience with routers, switches, basebands, upconverters, power plants, backup battery systems, generators, and wireless telecommunications equipment preferred. • Ability to obtain all required certifications, including but not limited to: RF Awareness Competent Climber Competent Rescuer ANSI 10.48 Competent Rigger Fall Protection Awareness Crane Spotter/Signal Person Capstan Hoist Operator Equipment Manufacturer Certifications Skills Required: • Advanced knowledge of telecommunications infrastructure, wireless systems, and network equipment. • Strong understanding of AC and DC electrical theory, power distribution systems, batteries, generators, rectifiers, and telecom power plants. • Experience troubleshooting and maintaining routers, switches, basebands, RF equipment, backup power systems, and site infrastructure. • Proficiency in fiber optic, coaxial, and network equipment installation, testing, and troubleshooting. • Ability to read and interpret construction drawings, RF data sheets, electrical schematics, one-line diagrams, and technical documentation. • Advanced troubleshooting and problem-solving skills related to network, electrical, and telecommunications systems. • Proficiency using industry-standard testing equipment for telecommunications, network, fiber optic, and electrical systems. • Strong leadership abilities to guide team members effectively during field operations. • Clear communication skills to relay instructions, articulate project needs, and document work accurately. • Ability to work independently and make sound technical decisions in dynamic field environments. Direct/Indirect Supervisory Responsibility: • Acts as a field leader and technical mentor for junior technicians and crew members. Work Environment / Physical Demands / Travel Required: • Ability to work in all weather conditions except for unsafe or extreme weather conditions. • Ability and willingness to climb telecommunications structures exceeding 300 feet while carrying loads in excess of 50 pounds. • Ability to work with energized AC and DC electrical systems following established safety procedures. • Ability to lift, carry, and operate tools, equipment, batteries, generators, and telecommunications materials. • Travel required up to 50% of the time. AAP/EEO Statement NextEdge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NextEdge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. NextEdge expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NextEdge employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Suggestion: If this role will support carrier network integrations (AT&T, Verizon, T-Mobile, Dish, etc.), I'd also add microwave, Nokia/Ericsson/Samsung equipment, and network commissioning experience to make it easier to attract experienced cell-site technicians.
Business Development Manager - Central America USA - Miami, FL A Day in the Life: As Business Development Manager, you will fuel the execution of bold long-term strategic and tactical sales and distribution initiatives that power the brand portfolio and directly advance company objectives. You'll own regional business analytics end-to-end, ensuring data accuracy, consistency, and insight that drives smarter decisions. By commanding monthly financials and sales performance reporting across distributors, bottlers, and key chains, you'll identify efficiency gaps, unlock growth opportunities, and accelerate continuous improvement across the market. The Impact You'll Make: Provide analysis and interpretation of internal/external international market data and highlight any underlying trends to identify new market opportunities and recommend strategies to increase the organization's profitability. Prepare special reports for management as requested. Prepare detailed analysis of Nielsen and other 3rd party data for trends, insights, etc. Prepare the monthly volume summary by comparing sales by SKU, salesperson, and region against sales of the previous year and against budget. Monitor unit activities with respect to budgetary guidelines and controls and track competitive activity by region via data gathering and consolidation of results. Prepare comprehensive depletion/shipment/inventory analysis by country, by creating and updating internal templates and calendars to monitor, track and evaluate activity and decisions. Manage and generate sales forecasts with country management teams. Produce detailed analysis of each Monster and competitive SKU's to determine trends and help with assessment of performance/recommendation for future opportunities. Review monthly financial and sales reports to determine opportunities for improvements based on efficiency and adjustments in consumer and customer demand, as well as brand/item performance and pricing. Review and evaluate pricing of all items sold by the Company based on analysis of competition, gross margin, and PTC's (Price to Consumer). Review all P&L elements and offer pro-active measurements, ideas, and reactive solutions. Establish and implement best practices, including continuous improvement of a standardized process by using alternative views such as analysis models (diagrams), prototypes, or scenarios where appropriate. Determine scorecards for each region on a per country/bottler basis. Monitor country objectives, project margins, and evaluate where the company/country can adjust pricing. Identify and propose new product technology or SKU's opportunities and updates. Support all functional department heads and departments to maximize the output. Who You Are: Prefer a Bachelor's Degree in the field of Business Administration, Management, Finance, or related. Additional Experience Desired: Between 3-5 years of experience in business analytics or business development. Additional Experience Desired: Between 3-5 years of experience in managing direct reports. Computer Skills Desired: Advance user of Microsoft Office Preferred Certifications: Fluent in EnglishAdditional Knowledge or Skills to be Successful in this role: Power BI, business management tools, Ex: Python Monster Energy provides competitive total compensation. The estimated annual salary range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location. Pay Range $71,280 - $95,040 USD For United States applicants: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Read our privacy policy here: Privacy Policy
09/11/2026
Full time
Business Development Manager - Central America USA - Miami, FL A Day in the Life: As Business Development Manager, you will fuel the execution of bold long-term strategic and tactical sales and distribution initiatives that power the brand portfolio and directly advance company objectives. You'll own regional business analytics end-to-end, ensuring data accuracy, consistency, and insight that drives smarter decisions. By commanding monthly financials and sales performance reporting across distributors, bottlers, and key chains, you'll identify efficiency gaps, unlock growth opportunities, and accelerate continuous improvement across the market. The Impact You'll Make: Provide analysis and interpretation of internal/external international market data and highlight any underlying trends to identify new market opportunities and recommend strategies to increase the organization's profitability. Prepare special reports for management as requested. Prepare detailed analysis of Nielsen and other 3rd party data for trends, insights, etc. Prepare the monthly volume summary by comparing sales by SKU, salesperson, and region against sales of the previous year and against budget. Monitor unit activities with respect to budgetary guidelines and controls and track competitive activity by region via data gathering and consolidation of results. Prepare comprehensive depletion/shipment/inventory analysis by country, by creating and updating internal templates and calendars to monitor, track and evaluate activity and decisions. Manage and generate sales forecasts with country management teams. Produce detailed analysis of each Monster and competitive SKU's to determine trends and help with assessment of performance/recommendation for future opportunities. Review monthly financial and sales reports to determine opportunities for improvements based on efficiency and adjustments in consumer and customer demand, as well as brand/item performance and pricing. Review and evaluate pricing of all items sold by the Company based on analysis of competition, gross margin, and PTC's (Price to Consumer). Review all P&L elements and offer pro-active measurements, ideas, and reactive solutions. Establish and implement best practices, including continuous improvement of a standardized process by using alternative views such as analysis models (diagrams), prototypes, or scenarios where appropriate. Determine scorecards for each region on a per country/bottler basis. Monitor country objectives, project margins, and evaluate where the company/country can adjust pricing. Identify and propose new product technology or SKU's opportunities and updates. Support all functional department heads and departments to maximize the output. Who You Are: Prefer a Bachelor's Degree in the field of Business Administration, Management, Finance, or related. Additional Experience Desired: Between 3-5 years of experience in business analytics or business development. Additional Experience Desired: Between 3-5 years of experience in managing direct reports. Computer Skills Desired: Advance user of Microsoft Office Preferred Certifications: Fluent in EnglishAdditional Knowledge or Skills to be Successful in this role: Power BI, business management tools, Ex: Python Monster Energy provides competitive total compensation. The estimated annual salary range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location. Pay Range $71,280 - $95,040 USD For United States applicants: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Read our privacy policy here: Privacy Policy
Job Description Job Description Fiber Splicer Sunrise Telecom, Inc. Immediate Supervisor: Project Manager, Operations Manager, VP, Owner Position: Exempt Non-Exempt Position Summary Sunrise Telecom, Inc. is seeking a skilled and safety-focused Fiber Splicer to join our growing telecommunications team. This position is responsible for the installation, splicing, testing, troubleshooting, and maintenance of fiber optic cable systems supporting broadband and telecommunications infrastructure projects. The ideal candidate will have experience working in both aerial and underground environments and possess strong technical knowledge of fiber optic systems and industry standards. Fiber Splicers play a critical role in ensuring high-quality network performance while maintaining Sunrise Telecom's commitment to safety, professionalism, and customer satisfaction. Essential Duties & Responsibilities Perform fusion splicing of single-mode and multi-mode fiber optic cables Read and interpret fiber matrices, splice schematics, and construction prints Prep, splice, and test fiber optic cables in aerial, underground, and indoor environments Perform OTDR and power meter testing to verify signal quality and troubleshoot issues Install and maintain fiber enclosures, splice cases, terminals, and related hardware Identify and resolve network outages and fiber-related service issues Maintain accurate splice documentation and testing records Ensure all work is completed according to company standards, customer specifications, and safety regulations Operate company vehicles and equipment safely and responsibly Work closely with construction crews, project managers, and field leadership Participate in on-call rotations and emergency restoration work as needed Maintain a clean and organized work environment and company vehicle Qualifications Previous fiber splicing experience preferred Knowledge of telecommunications construction practices and fiber optic systems Ability to read and interpret utility maps, prints, and schematics Experience using fusion splicers, OTDRs, power meters, and related testing equipment Strong troubleshooting and problem-solving skills Ability to work independently and as part of a team Must be detail-oriented with strong organizational skills Ability to work outdoors in various weather conditions Willingness to travel as needed for projects Education & Experience High school diploma or GED required Valid driver's license required CDL preferred but not required Industry certifications are a plus Physical Requirements Ability to lift and carry up to 75 pounds Ability to climb ladders and work in confined spaces Ability to stand, bend, kneel, and work for extended periods Ability to distinguish color-coded fiber cables Work Environment Outdoor field environment in varying weather conditions May require evenings, weekends, overtime, and travel depending on project needs Safety-sensitive position requiring adherence to all company and customer safety policies Why Join Sunrise Telecom? At Sunrise Telecom, Inc., we value teamwork, growth, safety, and dedication. We offer opportunities to build a long-term career in the telecommunications industry while working on exciting infrastructure projects across multiple markets. (This is not a complete listing of all duties and responsibilities. Other duties as indicated by the supervisor/manager may also apply.)
09/11/2026
Full time
Job Description Job Description Fiber Splicer Sunrise Telecom, Inc. Immediate Supervisor: Project Manager, Operations Manager, VP, Owner Position: Exempt Non-Exempt Position Summary Sunrise Telecom, Inc. is seeking a skilled and safety-focused Fiber Splicer to join our growing telecommunications team. This position is responsible for the installation, splicing, testing, troubleshooting, and maintenance of fiber optic cable systems supporting broadband and telecommunications infrastructure projects. The ideal candidate will have experience working in both aerial and underground environments and possess strong technical knowledge of fiber optic systems and industry standards. Fiber Splicers play a critical role in ensuring high-quality network performance while maintaining Sunrise Telecom's commitment to safety, professionalism, and customer satisfaction. Essential Duties & Responsibilities Perform fusion splicing of single-mode and multi-mode fiber optic cables Read and interpret fiber matrices, splice schematics, and construction prints Prep, splice, and test fiber optic cables in aerial, underground, and indoor environments Perform OTDR and power meter testing to verify signal quality and troubleshoot issues Install and maintain fiber enclosures, splice cases, terminals, and related hardware Identify and resolve network outages and fiber-related service issues Maintain accurate splice documentation and testing records Ensure all work is completed according to company standards, customer specifications, and safety regulations Operate company vehicles and equipment safely and responsibly Work closely with construction crews, project managers, and field leadership Participate in on-call rotations and emergency restoration work as needed Maintain a clean and organized work environment and company vehicle Qualifications Previous fiber splicing experience preferred Knowledge of telecommunications construction practices and fiber optic systems Ability to read and interpret utility maps, prints, and schematics Experience using fusion splicers, OTDRs, power meters, and related testing equipment Strong troubleshooting and problem-solving skills Ability to work independently and as part of a team Must be detail-oriented with strong organizational skills Ability to work outdoors in various weather conditions Willingness to travel as needed for projects Education & Experience High school diploma or GED required Valid driver's license required CDL preferred but not required Industry certifications are a plus Physical Requirements Ability to lift and carry up to 75 pounds Ability to climb ladders and work in confined spaces Ability to stand, bend, kneel, and work for extended periods Ability to distinguish color-coded fiber cables Work Environment Outdoor field environment in varying weather conditions May require evenings, weekends, overtime, and travel depending on project needs Safety-sensitive position requiring adherence to all company and customer safety policies Why Join Sunrise Telecom? At Sunrise Telecom, Inc., we value teamwork, growth, safety, and dedication. We offer opportunities to build a long-term career in the telecommunications industry while working on exciting infrastructure projects across multiple markets. (This is not a complete listing of all duties and responsibilities. Other duties as indicated by the supervisor/manager may also apply.)
Job Description Job Description Job Description Title: Fiber Splicer I Immediate Supervisor: Project Manager, Operations Manager, VP, Owner Position: Exempt Non-Exempt Fiber Splicer 1 (Entry Level) Sunrise Telecom, Inc. Position Summary Sunrise Telecom, Inc. is seeking a motivated and dependable Fiber Splicer 1 to join our telecommunications construction team. This is an entry-level position designed for individuals looking to start or grow their career in the fiber optics and telecommunications industry. The Fiber Splicer 1 will assist experienced splicers with fiber installation, preparation, testing, and maintenance while learning industry standards, safety procedures, and technical skills. This role offers hands-on training and growth opportunities within a fast-paced and expanding telecommunications environment. Essential Duties & Responsibilities Assist Fiber Splicers with fiber optic cable preparation and splicing Learn to perform fusion splicing on single-mode and multi-mode fiber cables Assist with OTDR and power meter testing Read and interpret basic construction prints and splice diagrams Install fiber enclosures, terminals, and related telecommunications equipment Support aerial and underground fiber construction crews Maintain accurate records and documentation of work completed Follow all company safety policies and customer requirements Operate hand tools and basic telecommunications equipment safely Maintain clean and organized work areas, tools, and company vehicles Travel to job sites as needed Qualifications Basic knowledge of construction or telecommunications preferred but not required Strong willingness to learn and develop technical skills Ability to work outdoors in various weather conditions Strong work ethic and positive attitude Ability to work independently and as part of a team Good communication and organizational skills Ability to follow directions and safety procedures Education & Experience High school diploma or GED required Valid driver's license required Previous telecommunications, utility, or construction experience is a plus but not required Physical Requirements Ability to lift and carry up to 75 pounds Ability to climb ladders and work in confined spaces Ability to stand, bend, kneel, and work for extended periods Ability to distinguish color-coded fiber cables Work Environment Outdoor field environment in varying weather conditions May require overtime, weekends, and travel depending on project needs Safety-sensitive position requiring strict adherence to company safety policies
09/11/2026
Full time
Job Description Job Description Job Description Title: Fiber Splicer I Immediate Supervisor: Project Manager, Operations Manager, VP, Owner Position: Exempt Non-Exempt Fiber Splicer 1 (Entry Level) Sunrise Telecom, Inc. Position Summary Sunrise Telecom, Inc. is seeking a motivated and dependable Fiber Splicer 1 to join our telecommunications construction team. This is an entry-level position designed for individuals looking to start or grow their career in the fiber optics and telecommunications industry. The Fiber Splicer 1 will assist experienced splicers with fiber installation, preparation, testing, and maintenance while learning industry standards, safety procedures, and technical skills. This role offers hands-on training and growth opportunities within a fast-paced and expanding telecommunications environment. Essential Duties & Responsibilities Assist Fiber Splicers with fiber optic cable preparation and splicing Learn to perform fusion splicing on single-mode and multi-mode fiber cables Assist with OTDR and power meter testing Read and interpret basic construction prints and splice diagrams Install fiber enclosures, terminals, and related telecommunications equipment Support aerial and underground fiber construction crews Maintain accurate records and documentation of work completed Follow all company safety policies and customer requirements Operate hand tools and basic telecommunications equipment safely Maintain clean and organized work areas, tools, and company vehicles Travel to job sites as needed Qualifications Basic knowledge of construction or telecommunications preferred but not required Strong willingness to learn and develop technical skills Ability to work outdoors in various weather conditions Strong work ethic and positive attitude Ability to work independently and as part of a team Good communication and organizational skills Ability to follow directions and safety procedures Education & Experience High school diploma or GED required Valid driver's license required Previous telecommunications, utility, or construction experience is a plus but not required Physical Requirements Ability to lift and carry up to 75 pounds Ability to climb ladders and work in confined spaces Ability to stand, bend, kneel, and work for extended periods Ability to distinguish color-coded fiber cables Work Environment Outdoor field environment in varying weather conditions May require overtime, weekends, and travel depending on project needs Safety-sensitive position requiring strict adherence to company safety policies
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/11/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Description: Service Delivery Manager BUSINESS UNIT: BeyondReach FUNCTION: Service Delivery REPORTS TO : Director of Operations CLASSIFICATION: Exempt LOCATION: Cedar Rapids, Iowa EDUCATION: Bachelors Degree Preferred EXPERIENCE: 5-7 years' experience preferred Who We Are Looking For BeyondReach, provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations. Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will maintain project plans within BeyondReach and work with internal teams to develop technical and non-technical standards to ensure all projects flow smoothly from implementation to completion. The Service Delivery Manager leads the teams responsible for project implementation, service provisioning, client onboarding, and service delivery operations. This role ensures projects are delivered on time, within scope, and to the highest quality standards while driving operational excellence, maintaining service level commitments, and partnering cross-functionally with sales, engineering, product, and customer success teams to deliver an exceptional client experience from project kickoff through successful service activation. What You'll Accomplish and Experience Operational Leadership Manage and lead Service Delivery/Implementation teams. Establish operational processes, documentation, and standards for service support and implementation. Coordinate with engineering and vendor partners on network maintenance and issue resolution. Own and manage project-level budgets for service delivery, ensuring effective cost management, vendor alignment, and project profitability. Provide proactive updates to internal leadership on project progress, timelines, projected revenue, and potential risks to ensure accurate forecasting and visibility into expected completion dates. Effectively identify when projects are stalled and proactively engage the appropriate internal departments to remove roadblocks, align resources, and keep initiatives moving toward completion. Own and manage the Site Tracker, ensuring project data is accurate, milestones are up to date, and work progresses efficiently by proactively identifying and resolving bottlenecks. Service Delivery & Implementation Oversee the end-to-end implementation of telecom services. Ensure projects move efficiently from sales handoff to service activation. Maintain service implementation timelines and ensure quality delivery standards are met. Coordinate closely with sales, account management, and customers during onboarding and deployment. Team Leadership & Development Lead, coach, and develop all team members to ensure continued growth and development. Establish performance expectations and provide ongoing training and professional development. Foster a collaborative, accountable, and customer-focused team culture. Manage team member schedules and workload balancing to support operational demands. Process & Continuous Improvement Develop and improve operational workflows, automation, and service delivery processes. Identify opportunities to increase efficiency and improve service deployment speed. Maintain operational documentation, runbooks, and knowledge bases. Support operational reporting and service review meetings with leadership. Customer & Vendor Coordination Serve as an escalation point for complex customer issues and service delivery challenges. Maintain a strong working knowledge of active projects and their status to provide timely insight, address roadblocks, and coordinate internal or external support as needed. Work closely with customers and internal teams to ensure clear communication during incidents or service implementations. Manage relationships with telecom carriers, vendors, and infrastructure partners as needed. Desirable Previous Experience Understanding of telecom service provisioning workflows, from sales handoff through circuit activation. Experience interpreting technical order forms (TOFs), LOAs, demarcation standards, and carrier documentation. Familiarity with carrier Ethernet, fixed wireless, microwave backhaul, and fiber-based services. Experience managing circuit turn-ups, customer onboarding, and coordinated vendor installations. Working knowledge of SLA management, service activation timelines, and project milestone tracking. Experience coordinating with upstream carriers, last-mile providers, tower vendors, and field technicians. Ability to translate technical network requirements into clear project plans and customer-facing updates. Demonstrated success improving operational workflows, reducing install cycle times, or enhancing service delivery efficiency. Experience leading and managing technical teams in deadline-driven, client-facing telecom environments. Proven experience in vendor-based project management within the telecom industry. Exceptional communication skills, both internal and client-facing. Flexible team player with the ability to adapt to shifting priorities. Strong business acumen, supported by a relevant business degree. Commitment to continuous learning and professional development. Why BeyondReach At CCR Technologies, the parent company of BeyondReach, you are not just joining a company, you are becoming a part of a team that has been delivering innovative technology solutions for nearly four decades. We're a nationally recognized, award-winning organization committed to excellence, growth, and creating an environment where people love to work. As a ten-year Great Place to Work certified employer, we take pride in fostering a culture grounded in our values of: Pursue Human Excellence Partner to Win Create Value, Own the Outcome Lead with Curiosity and Courage CCR offers a truly unique work-life balance with competitive benefits designed to support your personal and professional well-being. From free daily lunch for onsite team members in Cedar Rapids, to comprehensive health benefits, gym membership reimbursement, 401(k), paid time off, and ongoing development opportunities, you'll have the support you need to thrive. At CCR, you'll join a high-growth, high-performance organization that values driven, adaptable individuals who want to make an impact in an innovative and agile environment. It's a place where you can truly build your future. Want to see more about our story, follow the link -ccr-story/ Requirements:
09/11/2026
Full time
Job Description Job Description Description: Service Delivery Manager BUSINESS UNIT: BeyondReach FUNCTION: Service Delivery REPORTS TO : Director of Operations CLASSIFICATION: Exempt LOCATION: Cedar Rapids, Iowa EDUCATION: Bachelors Degree Preferred EXPERIENCE: 5-7 years' experience preferred Who We Are Looking For BeyondReach, provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations. Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will maintain project plans within BeyondReach and work with internal teams to develop technical and non-technical standards to ensure all projects flow smoothly from implementation to completion. The Service Delivery Manager leads the teams responsible for project implementation, service provisioning, client onboarding, and service delivery operations. This role ensures projects are delivered on time, within scope, and to the highest quality standards while driving operational excellence, maintaining service level commitments, and partnering cross-functionally with sales, engineering, product, and customer success teams to deliver an exceptional client experience from project kickoff through successful service activation. What You'll Accomplish and Experience Operational Leadership Manage and lead Service Delivery/Implementation teams. Establish operational processes, documentation, and standards for service support and implementation. Coordinate with engineering and vendor partners on network maintenance and issue resolution. Own and manage project-level budgets for service delivery, ensuring effective cost management, vendor alignment, and project profitability. Provide proactive updates to internal leadership on project progress, timelines, projected revenue, and potential risks to ensure accurate forecasting and visibility into expected completion dates. Effectively identify when projects are stalled and proactively engage the appropriate internal departments to remove roadblocks, align resources, and keep initiatives moving toward completion. Own and manage the Site Tracker, ensuring project data is accurate, milestones are up to date, and work progresses efficiently by proactively identifying and resolving bottlenecks. Service Delivery & Implementation Oversee the end-to-end implementation of telecom services. Ensure projects move efficiently from sales handoff to service activation. Maintain service implementation timelines and ensure quality delivery standards are met. Coordinate closely with sales, account management, and customers during onboarding and deployment. Team Leadership & Development Lead, coach, and develop all team members to ensure continued growth and development. Establish performance expectations and provide ongoing training and professional development. Foster a collaborative, accountable, and customer-focused team culture. Manage team member schedules and workload balancing to support operational demands. Process & Continuous Improvement Develop and improve operational workflows, automation, and service delivery processes. Identify opportunities to increase efficiency and improve service deployment speed. Maintain operational documentation, runbooks, and knowledge bases. Support operational reporting and service review meetings with leadership. Customer & Vendor Coordination Serve as an escalation point for complex customer issues and service delivery challenges. Maintain a strong working knowledge of active projects and their status to provide timely insight, address roadblocks, and coordinate internal or external support as needed. Work closely with customers and internal teams to ensure clear communication during incidents or service implementations. Manage relationships with telecom carriers, vendors, and infrastructure partners as needed. Desirable Previous Experience Understanding of telecom service provisioning workflows, from sales handoff through circuit activation. Experience interpreting technical order forms (TOFs), LOAs, demarcation standards, and carrier documentation. Familiarity with carrier Ethernet, fixed wireless, microwave backhaul, and fiber-based services. Experience managing circuit turn-ups, customer onboarding, and coordinated vendor installations. Working knowledge of SLA management, service activation timelines, and project milestone tracking. Experience coordinating with upstream carriers, last-mile providers, tower vendors, and field technicians. Ability to translate technical network requirements into clear project plans and customer-facing updates. Demonstrated success improving operational workflows, reducing install cycle times, or enhancing service delivery efficiency. Experience leading and managing technical teams in deadline-driven, client-facing telecom environments. Proven experience in vendor-based project management within the telecom industry. Exceptional communication skills, both internal and client-facing. Flexible team player with the ability to adapt to shifting priorities. Strong business acumen, supported by a relevant business degree. Commitment to continuous learning and professional development. Why BeyondReach At CCR Technologies, the parent company of BeyondReach, you are not just joining a company, you are becoming a part of a team that has been delivering innovative technology solutions for nearly four decades. We're a nationally recognized, award-winning organization committed to excellence, growth, and creating an environment where people love to work. As a ten-year Great Place to Work certified employer, we take pride in fostering a culture grounded in our values of: Pursue Human Excellence Partner to Win Create Value, Own the Outcome Lead with Curiosity and Courage CCR offers a truly unique work-life balance with competitive benefits designed to support your personal and professional well-being. From free daily lunch for onsite team members in Cedar Rapids, to comprehensive health benefits, gym membership reimbursement, 401(k), paid time off, and ongoing development opportunities, you'll have the support you need to thrive. At CCR, you'll join a high-growth, high-performance organization that values driven, adaptable individuals who want to make an impact in an innovative and agile environment. It's a place where you can truly build your future. Want to see more about our story, follow the link -ccr-story/ Requirements:
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/11/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/11/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description ROLE OVERVIEW We are looking for a fire alarm & suppression level II who has a passion for the customer and life safety. The perfect candidate has experience in the fire protection industry and can successfully perform inspections,?installation, testing, service and repairs of fire alarm systems, engineered and pre-engineered suppression systems. This includes confirming compliance?with applicable life-safety and fire-safety requirements as mandated by standards, codes, manufacturers requirements, federal, state and local ordinances, customer requirements, and the expectations and requirements of the company. This is a fast-paced and demanding role with high visibility within the company. COMPANY PERKS Level up training program Education & Certification reimbursement program Referral bonuses starting at $1,000 per referral Comprehensive medical plan options, including dental and vision 401K plan with company match Generous paid time off, paid holidays, and paid parental leave Management opportunities Opportunities for overtime with incentives Company giveaways Opportunities for community service and charity involvement Work at a mission-driven company, focused on people Continued growth and expansion into new markets and products and services WHAT YOU WILL BE DOING Perform installation, inspection and testing of all types of fire alarm and engineered and pre-engineered suppression systems at the required frequencies in accordance with the requirements and instructions contained in the applicable NFPA codes and standards Perform programming, testing, final inspections, as-built drawings and customer training for installations. Troubleshoot and perform service and repair of fire alarm and engineered and pre-engineered suppression systems Record and document all inspections, repairs, discrepancies, and recommendations either electronically or manually Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns Maintain vehicle in clean and orderly fashion. Keep vehicle stocked with parts, equipment, and supplies, necessary to perform the job Maintain equipment and tools necessary to safely perform job Evaluate customer site for additional equipment and services that customer may require Work in compliance with the Company's safety program Perform on-site and/or off-site (phone) emergency troubleshooting of fire alarm and suppression systems Discuss deficiencies noted with customer, explaining the problem and its resolution There may be situations which require work on nights, weekends, and/or holidays. For some locations, these demands will be more frequent or required than others. Discuss this with your Manager Must be comfortable with heights, working on ladders or lifts, or in confined spaces QUALIFICATIONS A minimum of 5 years of fire detection and signaling systems experience, which MUST include: At least 33 months of fire alarm systems experience, including installation, maintenance, inspection, testing, commissioning, technical system estimating and sales, plan preparation, code compliance review, project management, and/or technical business management. The three additional years from Level II must include field experience, team leadership, and at least one year in a fire alarm systems technical management role The 5 years MAY include up to 3 months of related experience Must possess the ability to calculate basic math including fractions, decimals and percentages Must possess the knowledge and ability to understand and operate basic computer functions, operating systems and software applications such as Windows, Word, Apple IOS, Android and Outlook. In addition, required to learn and use industry specific devices and software Knowledge and understanding of low voltage and wiring. Ability to read and interpret blueprints and wiring diagrams Must currently have a valid U.S. driver's license IDEAL QUALITIES 5 - 10 years of experience with fire alarm and suppression systems NICET III Certification in Fire Alarm Systems State license in the relevant state in which you're applying Experience with electrical wiring and circuitry, desired Who are we? CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It's all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest. As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity. Our Mission: To provide a meaningful impact to as many lives as possible. Our Vision: To be the most dependable and simplified life safety solution on the planet. Our Values: Passionate - We are on a relentless pursuit to be great, not just good enough. And we have fun doing it. Impactful - Our work makes a real difference in the world. We literally save lives, but that's just the beginning. Innovative - We believe there is always a better way. We don't stop until we find it. Genuine - We do what we say, and we mean it. We are authentic and dependable. WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Overtime may be required, and the number of hours may vary based on work location. May be exposed to all kinds of work environments. Varying work environments from hot to cold temperatures and exposure to dust. Occasionally asked to travel overnight to a customer location. Must be able to successfully lift up to 50 pounds occasionally. Frequent lifting and carrying of toolboxes, equipment, parts, tools, equipment, cabling, and/or wiring. Frequent ladder climbing and checking, pulling wire, etc. Walking, stooping, bending, crouching, kneeling, and raising hands overhead. Driving is required and the amount of time driving may vary. Required to wear Personal Protective Equipment (PPE) for this position in accordance with safety standards Equal Employment Opportunity/M/F/disability/protected veteran status Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
09/11/2026
Full time
Job Description Job Description ROLE OVERVIEW We are looking for a fire alarm & suppression level II who has a passion for the customer and life safety. The perfect candidate has experience in the fire protection industry and can successfully perform inspections,?installation, testing, service and repairs of fire alarm systems, engineered and pre-engineered suppression systems. This includes confirming compliance?with applicable life-safety and fire-safety requirements as mandated by standards, codes, manufacturers requirements, federal, state and local ordinances, customer requirements, and the expectations and requirements of the company. This is a fast-paced and demanding role with high visibility within the company. COMPANY PERKS Level up training program Education & Certification reimbursement program Referral bonuses starting at $1,000 per referral Comprehensive medical plan options, including dental and vision 401K plan with company match Generous paid time off, paid holidays, and paid parental leave Management opportunities Opportunities for overtime with incentives Company giveaways Opportunities for community service and charity involvement Work at a mission-driven company, focused on people Continued growth and expansion into new markets and products and services WHAT YOU WILL BE DOING Perform installation, inspection and testing of all types of fire alarm and engineered and pre-engineered suppression systems at the required frequencies in accordance with the requirements and instructions contained in the applicable NFPA codes and standards Perform programming, testing, final inspections, as-built drawings and customer training for installations. Troubleshoot and perform service and repair of fire alarm and engineered and pre-engineered suppression systems Record and document all inspections, repairs, discrepancies, and recommendations either electronically or manually Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns Maintain vehicle in clean and orderly fashion. Keep vehicle stocked with parts, equipment, and supplies, necessary to perform the job Maintain equipment and tools necessary to safely perform job Evaluate customer site for additional equipment and services that customer may require Work in compliance with the Company's safety program Perform on-site and/or off-site (phone) emergency troubleshooting of fire alarm and suppression systems Discuss deficiencies noted with customer, explaining the problem and its resolution There may be situations which require work on nights, weekends, and/or holidays. For some locations, these demands will be more frequent or required than others. Discuss this with your Manager Must be comfortable with heights, working on ladders or lifts, or in confined spaces QUALIFICATIONS A minimum of 5 years of fire detection and signaling systems experience, which MUST include: At least 33 months of fire alarm systems experience, including installation, maintenance, inspection, testing, commissioning, technical system estimating and sales, plan preparation, code compliance review, project management, and/or technical business management. The three additional years from Level II must include field experience, team leadership, and at least one year in a fire alarm systems technical management role The 5 years MAY include up to 3 months of related experience Must possess the ability to calculate basic math including fractions, decimals and percentages Must possess the knowledge and ability to understand and operate basic computer functions, operating systems and software applications such as Windows, Word, Apple IOS, Android and Outlook. In addition, required to learn and use industry specific devices and software Knowledge and understanding of low voltage and wiring. Ability to read and interpret blueprints and wiring diagrams Must currently have a valid U.S. driver's license IDEAL QUALITIES 5 - 10 years of experience with fire alarm and suppression systems NICET III Certification in Fire Alarm Systems State license in the relevant state in which you're applying Experience with electrical wiring and circuitry, desired Who are we? CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It's all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest. As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity. Our Mission: To provide a meaningful impact to as many lives as possible. Our Vision: To be the most dependable and simplified life safety solution on the planet. Our Values: Passionate - We are on a relentless pursuit to be great, not just good enough. And we have fun doing it. Impactful - Our work makes a real difference in the world. We literally save lives, but that's just the beginning. Innovative - We believe there is always a better way. We don't stop until we find it. Genuine - We do what we say, and we mean it. We are authentic and dependable. WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Overtime may be required, and the number of hours may vary based on work location. May be exposed to all kinds of work environments. Varying work environments from hot to cold temperatures and exposure to dust. Occasionally asked to travel overnight to a customer location. Must be able to successfully lift up to 50 pounds occasionally. Frequent lifting and carrying of toolboxes, equipment, parts, tools, equipment, cabling, and/or wiring. Frequent ladder climbing and checking, pulling wire, etc. Walking, stooping, bending, crouching, kneeling, and raising hands overhead. Driving is required and the amount of time driving may vary. Required to wear Personal Protective Equipment (PPE) for this position in accordance with safety standards Equal Employment Opportunity/M/F/disability/protected veteran status Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/11/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Senior AI Engineer Overview: At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. In this role, you will: Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc. Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more. Invent and introduce state-of-the-art LLM optimization techniques to improve the performance - scalability, cost, latency, throughput - of large scale production AI systems. Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One. The Ideal Candidate: You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good. Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production. You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven. You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enable you to see and exploit optimization opportunities that others miss. You are a resilient trail blazer who can forge new paths to achieve business goals when the route is unknown. Basic Qualifications: Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 3 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 1 year of experience developing AI and ML algorithms or technologies At least 3 years of experience programming with Python, Go, Scala, or Java Preferred Qualifications: 4 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) Experience developing, delivering, and supporting AI services Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, or Golang Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $161,800 - $184,600 for Senior AI Engineer New York, NY: $176,500 - $201,400 for Senior AI Engineer San Jose, CA: $176,500 - $201,400 for Senior AI Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
09/11/2026
Full time
Senior AI Engineer Overview: At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. In this role, you will: Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc. Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more. Invent and introduce state-of-the-art LLM optimization techniques to improve the performance - scalability, cost, latency, throughput - of large scale production AI systems. Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One. The Ideal Candidate: You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good. Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production. You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven. You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enable you to see and exploit optimization opportunities that others miss. You are a resilient trail blazer who can forge new paths to achieve business goals when the route is unknown. Basic Qualifications: Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 3 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 1 year of experience developing AI and ML algorithms or technologies At least 3 years of experience programming with Python, Go, Scala, or Java Preferred Qualifications: 4 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) Experience developing, delivering, and supporting AI services Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, or Golang Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $161,800 - $184,600 for Senior AI Engineer New York, NY: $176,500 - $201,400 for Senior AI Engineer San Jose, CA: $176,500 - $201,400 for Senior AI Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
