L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Specialist Integration & Test Engineer Job Code: 44419 Job Location: Clifton, N.J. Job Schedule: 9/80: Employees work 9 out of every 14 days- totaling 80 hours worked- and have every other Friday off Job Description: L3Harris Corporation is seeking an experienced and talented systems integration test engineer to join our PNT division team in Clifton, N.J. As a member of our Integration & Test team you will be part of the integration and test of complex spaceborne vehicle payload equipment along with supporting the design, development, and maintenance of production test equipment solutions. Essential functions: Integrating and testing of critical Digital and RF components at subassembly, box level, and system payload level Troubleshooting and problem solving of both Engineering Development Model (EDM) and flight unit hardware Support development of test set hardware/software Author acceptance test procedures, production test plans, and test requirements documentation Creating and executing automated test scripts using LabVIEW, PYTHON, C#, and/or MATLAB languages Collaborating and consulting with cross functional technical teams at L3Harris that include but not limited to Systems Engineering, Software Engineering, Quality Engineering, Manufacturing Engineering, Mechanical Engineering, and Design Engineering Creating, reviewing, and updating Design For Test(DFT), and Requirements Verification Traceability Matrix (RVTM) for completeness. Participating in internal efforts regarding Integration and Test deliverables that are required by the Statement of Work (SOW) Proper execution of integration and test activities of subassembly and box level UUTs per released documentation Participating in formal test readiness gate reviews and product end-item data package reviews. Working with Integrated Product Team Leader (IPTL) and Project Engineer (PE) to achieve program milestones, that contribute to a successful integration and test program Possess or have the ability to obtain U.S. DoD Secret Clearance or higher Qualifications: Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related engineering field and a minimum of 5 years of prior relevant experience, or a Graduate Degree in related field and a minimum of 3 years of prior related experience Preferred Additional Skills: Excellent customer facing communications skills, written and oral Excellent organizational and record keeping skills Root Cause and Corrective Action (RCCA) and Lean training Ability to perform work under general supervision Proficient in Microsoft Office applications to include Excel, Word, PowerPoint, and Visio Strong working knowledge of RF laboratory test equipment such as Spectrum Analyzers, Network Analyzers, power meters, etc Able to read and utilize product schematics and wirelists to troubleshoot end item hardware In compliance with pay transparency requirements, the salary range for this role in New Jersey is $88,500 -$164,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
10/26/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Specialist Integration & Test Engineer Job Code: 44419 Job Location: Clifton, N.J. Job Schedule: 9/80: Employees work 9 out of every 14 days- totaling 80 hours worked- and have every other Friday off Job Description: L3Harris Corporation is seeking an experienced and talented systems integration test engineer to join our PNT division team in Clifton, N.J. As a member of our Integration & Test team you will be part of the integration and test of complex spaceborne vehicle payload equipment along with supporting the design, development, and maintenance of production test equipment solutions. Essential functions: Integrating and testing of critical Digital and RF components at subassembly, box level, and system payload level Troubleshooting and problem solving of both Engineering Development Model (EDM) and flight unit hardware Support development of test set hardware/software Author acceptance test procedures, production test plans, and test requirements documentation Creating and executing automated test scripts using LabVIEW, PYTHON, C#, and/or MATLAB languages Collaborating and consulting with cross functional technical teams at L3Harris that include but not limited to Systems Engineering, Software Engineering, Quality Engineering, Manufacturing Engineering, Mechanical Engineering, and Design Engineering Creating, reviewing, and updating Design For Test(DFT), and Requirements Verification Traceability Matrix (RVTM) for completeness. Participating in internal efforts regarding Integration and Test deliverables that are required by the Statement of Work (SOW) Proper execution of integration and test activities of subassembly and box level UUTs per released documentation Participating in formal test readiness gate reviews and product end-item data package reviews. Working with Integrated Product Team Leader (IPTL) and Project Engineer (PE) to achieve program milestones, that contribute to a successful integration and test program Possess or have the ability to obtain U.S. DoD Secret Clearance or higher Qualifications: Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related engineering field and a minimum of 5 years of prior relevant experience, or a Graduate Degree in related field and a minimum of 3 years of prior related experience Preferred Additional Skills: Excellent customer facing communications skills, written and oral Excellent organizational and record keeping skills Root Cause and Corrective Action (RCCA) and Lean training Ability to perform work under general supervision Proficient in Microsoft Office applications to include Excel, Word, PowerPoint, and Visio Strong working knowledge of RF laboratory test equipment such as Spectrum Analyzers, Network Analyzers, power meters, etc Able to read and utilize product schematics and wirelists to troubleshoot end item hardware In compliance with pay transparency requirements, the salary range for this role in New Jersey is $88,500 -$164,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Specialist, Systems Engineer - ELINT Job Code: 43357 Job Location: Greenville, TX Job Schedule: 9/80 - Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off. Job Description: L3Harris is seeking a Systems Engineer to support the design, development, integration, test, and sustainment of advanced capabilities. The ideal candidate brings a strong foundation in systems engineering, practical domain experience, and the ability to lead technical work across cross-functional teams in a fast-paced environment. This role requires hands-on experience in systems and system-level engineering activities, including requirements development, architecture definition, interface management, integration, verification, and technical analysis. Preferred candidates will also have direct experience applying Model Based Systems Engineering (MBSE) using SysML v1.6 or later, with Cameo Systems Modeler experience strongly desired. Essential Functions: Perform system engineering activities for capabilities across requirements, architecture, integration, verification, and technical baseline management. Work closely with customers and cross-functional engineering teams to design, develop, integrate, validate, and sustain new system functionality. Develop and manage system-level requirements, interface definitions, ICDs, and support technical artifacts with clear traceability to customer needs and internal standards. Conduct trade studies, technical analyses, and performance assessments to support system design decisions and risk reduction. Support development and maintenance of system and MBSE artifacts that improve architecture definition, interface management, verification planning, and technical documentation. Plan and execute integration and test activities across laboratory, ground, and flight environments, including anomaly resolution and corrective action verification. Develop test plans and procedures for specialized equipment, including anechoic chambers, spectrum analyzers, and network analyzers. Contribute to IRAD, technical planning, schedules, and formal design reviews, including SRR, PDR, CDR, and TRR. Provide technical leadership through mentoring, cross-functional coordination, risk identification, and regular status communication to management and customers. Active Secret clearance at time of hire with the ability to obtain a TS/SCI clearance. Ability to travel up to 10 percent. Perform other duties as assigned. Qualifications: Bachelor's degree in engineering (Systems, Electrical, Computer, Aerospace, Physics, or a related STEM field), and 6 or more years of relevant experience. Graduate degree and a minimum of 4 years of prior related experience. In lieu of a degree, a minimum of 10 years of prior related Systems Engineering experience. Demonstrated systems engineering background across requirements development, architecture definition, interface management, integration, verification, technical reviews, and lifecycle execution. Experience developing technical artifacts such as system specifications, interface definitions, ICDs, verification plans, test procedures, and test cases. Demonstrated ability to lead technical work, coordinate across engineering disciplines, mentor junior engineers, and communicate effectively with customers and management. Demonstrated knowledge of laboratory, ground, and flight integration and test activities, including data analysis, discrepancy resolution, and corrective action closure. Preferred Additional Skills: Direct experience supporting ELINT programs, payloads, subsystems, mission systems, or closely related RF or signal intelligence environments. Active TS/SCI clearance. Strong ELINT domain experience supporting collection, processing, analysis, integration, test, or sustainment of electronic intelligence systems. Experience serving as a technical lead, integrated product team lead, or lead systems engineer for cross-functional development and test efforts. Hands-on experience with MBSE tools and model-based engineering workflows using SysML v1.6 or later. Experience developing and maintaining specific SysML model content, including requirements models, structural model elements, and behavioral model elements. Experience using Cameo Systems Modeler to build and maintain requirements traceability, block definition and internal block views, interfaces, activities, sequences, states, and verification relationships. Experience applying MBSE to support architecture development, decomposition, interface management, technical reviews, and end-to-end traceability from requirements through verification. Familiarity with digital engineering practices, reusable model libraries, and model-informed review products. Experience with simulation toolkit capabilities in Cameo or comparable MBSE environments is a bonus. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
10/26/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Specialist, Systems Engineer - ELINT Job Code: 43357 Job Location: Greenville, TX Job Schedule: 9/80 - Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off. Job Description: L3Harris is seeking a Systems Engineer to support the design, development, integration, test, and sustainment of advanced capabilities. The ideal candidate brings a strong foundation in systems engineering, practical domain experience, and the ability to lead technical work across cross-functional teams in a fast-paced environment. This role requires hands-on experience in systems and system-level engineering activities, including requirements development, architecture definition, interface management, integration, verification, and technical analysis. Preferred candidates will also have direct experience applying Model Based Systems Engineering (MBSE) using SysML v1.6 or later, with Cameo Systems Modeler experience strongly desired. Essential Functions: Perform system engineering activities for capabilities across requirements, architecture, integration, verification, and technical baseline management. Work closely with customers and cross-functional engineering teams to design, develop, integrate, validate, and sustain new system functionality. Develop and manage system-level requirements, interface definitions, ICDs, and support technical artifacts with clear traceability to customer needs and internal standards. Conduct trade studies, technical analyses, and performance assessments to support system design decisions and risk reduction. Support development and maintenance of system and MBSE artifacts that improve architecture definition, interface management, verification planning, and technical documentation. Plan and execute integration and test activities across laboratory, ground, and flight environments, including anomaly resolution and corrective action verification. Develop test plans and procedures for specialized equipment, including anechoic chambers, spectrum analyzers, and network analyzers. Contribute to IRAD, technical planning, schedules, and formal design reviews, including SRR, PDR, CDR, and TRR. Provide technical leadership through mentoring, cross-functional coordination, risk identification, and regular status communication to management and customers. Active Secret clearance at time of hire with the ability to obtain a TS/SCI clearance. Ability to travel up to 10 percent. Perform other duties as assigned. Qualifications: Bachelor's degree in engineering (Systems, Electrical, Computer, Aerospace, Physics, or a related STEM field), and 6 or more years of relevant experience. Graduate degree and a minimum of 4 years of prior related experience. In lieu of a degree, a minimum of 10 years of prior related Systems Engineering experience. Demonstrated systems engineering background across requirements development, architecture definition, interface management, integration, verification, technical reviews, and lifecycle execution. Experience developing technical artifacts such as system specifications, interface definitions, ICDs, verification plans, test procedures, and test cases. Demonstrated ability to lead technical work, coordinate across engineering disciplines, mentor junior engineers, and communicate effectively with customers and management. Demonstrated knowledge of laboratory, ground, and flight integration and test activities, including data analysis, discrepancy resolution, and corrective action closure. Preferred Additional Skills: Direct experience supporting ELINT programs, payloads, subsystems, mission systems, or closely related RF or signal intelligence environments. Active TS/SCI clearance. Strong ELINT domain experience supporting collection, processing, analysis, integration, test, or sustainment of electronic intelligence systems. Experience serving as a technical lead, integrated product team lead, or lead systems engineer for cross-functional development and test efforts. Hands-on experience with MBSE tools and model-based engineering workflows using SysML v1.6 or later. Experience developing and maintaining specific SysML model content, including requirements models, structural model elements, and behavioral model elements. Experience using Cameo Systems Modeler to build and maintain requirements traceability, block definition and internal block views, interfaces, activities, sequences, states, and verification relationships. Experience applying MBSE to support architecture development, decomposition, interface management, technical reviews, and end-to-end traceability from requirements through verification. Familiarity with digital engineering practices, reusable model libraries, and model-informed review products. Experience with simulation toolkit capabilities in Cameo or comparable MBSE environments is a bonus. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Specialist, Systems Engineer Job Code: 44203 Job Location: Waco, TX Job Schedule: 9/80: Employees work 9 out of every 14 days- totaling 80 hours worked- and have every other Friday off Job Description: L3Harris is actively seeking a Systems Engineer (SE) to support requirement development, design, development, test, and integration of complex, specialized hardware/software systems installed on ground and airborne platforms. In this role, the candidate will work with the Integrated Product Team (IPT) to ensure that the customer's needs are understood, documented, and agreed too. They will support the technical solution development and help ensure the as-built product meets the requirement baseline. The candidate will possess proven work history that demonstrates their ability to work as a member of the development team. Essential Functions: Design and develop physical architectures incorporating mission system equipment into airborne systems for military and commercial customers. These systems vary from program to program, so the ability to quickly learn and integrate new systems is critical. This requires a baseline understanding of electrical and mechanical systems. Translate customer and airworthiness requirements into unique verifiable system level requirements Lead Program Integrated Product Teams of cross-disciplined engineers with internal and external members Become a focal point for conversation with the customer on technical issues Define requirement traceability methods Perform the systems engineering trade study process Evaluate trade studies for accuracy and completeness Write subsystem specifications based on system level requirements Evaluate alternative solutions and establish preliminary system design Prepare effective presentations to communicate technical information to both technical and non-technical professionals Ability to use standard Microsoft Office suite of applications Ability to operate within a Product Lifecycle Manager (PLM); TeamCenter preferred Must be able to travel up to 10% Qualifications: Bachelor's degree and a minimum of 6 years related experience, or Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, must have a minimum of 10 years related experience. Preferred Additional Skills: Master Test Planning - tracking which ATPs need ran and coordinating with Test SMEs Requirements Traceability - ensuring procedures/reports align with overall requirements Test Procedure Writing; Test Reporting (documentation as a whole) Equipment qualification for FAA - tracking environmental tests An active TS/SCI clearance is highly desirable Prior experience integrating mission systems on airborne platforms. DOORS experience Digital Databus Standards (ARINC 429, MIL-STD-1553) experience Excellent written, oral, and presentation communication skills Experience working with subcontractors and US Government customers Experience working successfully both independently and in a team environment with the ability to lead teams through a system development and integration cycle L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
10/26/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Specialist, Systems Engineer Job Code: 44203 Job Location: Waco, TX Job Schedule: 9/80: Employees work 9 out of every 14 days- totaling 80 hours worked- and have every other Friday off Job Description: L3Harris is actively seeking a Systems Engineer (SE) to support requirement development, design, development, test, and integration of complex, specialized hardware/software systems installed on ground and airborne platforms. In this role, the candidate will work with the Integrated Product Team (IPT) to ensure that the customer's needs are understood, documented, and agreed too. They will support the technical solution development and help ensure the as-built product meets the requirement baseline. The candidate will possess proven work history that demonstrates their ability to work as a member of the development team. Essential Functions: Design and develop physical architectures incorporating mission system equipment into airborne systems for military and commercial customers. These systems vary from program to program, so the ability to quickly learn and integrate new systems is critical. This requires a baseline understanding of electrical and mechanical systems. Translate customer and airworthiness requirements into unique verifiable system level requirements Lead Program Integrated Product Teams of cross-disciplined engineers with internal and external members Become a focal point for conversation with the customer on technical issues Define requirement traceability methods Perform the systems engineering trade study process Evaluate trade studies for accuracy and completeness Write subsystem specifications based on system level requirements Evaluate alternative solutions and establish preliminary system design Prepare effective presentations to communicate technical information to both technical and non-technical professionals Ability to use standard Microsoft Office suite of applications Ability to operate within a Product Lifecycle Manager (PLM); TeamCenter preferred Must be able to travel up to 10% Qualifications: Bachelor's degree and a minimum of 6 years related experience, or Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, must have a minimum of 10 years related experience. Preferred Additional Skills: Master Test Planning - tracking which ATPs need ran and coordinating with Test SMEs Requirements Traceability - ensuring procedures/reports align with overall requirements Test Procedure Writing; Test Reporting (documentation as a whole) Equipment qualification for FAA - tracking environmental tests An active TS/SCI clearance is highly desirable Prior experience integrating mission systems on airborne platforms. DOORS experience Digital Databus Standards (ARINC 429, MIL-STD-1553) experience Excellent written, oral, and presentation communication skills Experience working with subcontractors and US Government customers Experience working successfully both independently and in a team environment with the ability to lead teams through a system development and integration cycle L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
This job is with Capco, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Mid Level AI Engineer Location: Orlando, FL, USA (Hybrid) Practice Area: Technology & Engineering Type: Permanent Build the next generation of AI-powered solutions using Large Language Models, agentic systems, and cutting-edge Generative AI technologies. The Role Capco is seeking a Generative AI Engineer to help design, develop, and deploy intelligent applications powered by Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and agent-based architectures. You will work alongside software engineers, product managers, and AI specialists to deliver scalable, production-grade AI solutions that solve complex business challenges and create exceptional user experiences. This is an exciting opportunity to join a fast-growing AI capability, working on innovative solutions that transform how organizations leverage Generative AI technologies. What You'll Do Design, build, and deploy AI-powered applications using Large Language Models, foundation models, and modern Generative AI frameworks. Develop and optimize Retrieval-Augmented Generation (RAG) solutions leveraging vector databases and enterprise knowledge sources. Create intelligent AI agents and workflows capable of interacting with APIs, external tools, and business systems. Build scalable REST APIs, backend services, and cloud-native architectures to support AI-powered products. Collaborate with cross-functional teams to translate business requirements into robust, production-ready AI solutions. What We're Looking For 2-3 years of professional software; AI engineering experience. Hands-on experience building applications using Generative AI technologies, Large Language Models, and leading LLM providers such as OpenAI, Anthropic, Gemini, Azure OpenAI, or open-source models. Strong Python development skills with experience building REST APIs, microservices, and scalable backend applications. Practical experience implementing RAG architectures using vector databases such as Pinecone, Weaviate, Chroma, Qdrant, or FAISS. Understanding of software engineering best practices including Git, CI/CD, testing, code reviews, and cloud platforms such as AWS, Azure, or Google Cloud. Bonus Points For Experience building multi-agent AI systems using frameworks such as LangChain, LangGraph, CrewAI, AutoGen, Semantic Kernel, or similar technologies. Familiarity with Model Context Protocol (MCP) and emerging agent interoperability standards. Experience with LLM observability and evaluation platforms such as LangSmith, Langfuse, Arize, or similar tools. Experience deploying containerized applications using Docker and Kubernetes. Exposure to frontend technologies such as React, TypeScript, modern web frameworks, or contributions to open-source AI projects. Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions. Work in a collaborative, flat, and entrepreneurial consulting culture. Access continuous learning, training, and industry certifications. Be part of a team shaping the future of digital financial services. Help shape the future of digital transformation across FS & Energy. Benefits Medical, Dental, and Vision coverage. 401(k) with company match. Maternity and paternity leave, plus dependent care support. Tuition reimbursement, wellness reimbursement, HSA and FSA options. Commuter benefits and access to the Working Advantage employee discount marketplace. Inclusion at Capco We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know - we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our culture encourages individuality and collaboration - a mindset that shapes how we work with clients and each other every day. Use of Artificial Intelligence in Talent Acquisition At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination. AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams. We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.
10/26/2026
Full time
This job is with Capco, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Mid Level AI Engineer Location: Orlando, FL, USA (Hybrid) Practice Area: Technology & Engineering Type: Permanent Build the next generation of AI-powered solutions using Large Language Models, agentic systems, and cutting-edge Generative AI technologies. The Role Capco is seeking a Generative AI Engineer to help design, develop, and deploy intelligent applications powered by Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and agent-based architectures. You will work alongside software engineers, product managers, and AI specialists to deliver scalable, production-grade AI solutions that solve complex business challenges and create exceptional user experiences. This is an exciting opportunity to join a fast-growing AI capability, working on innovative solutions that transform how organizations leverage Generative AI technologies. What You'll Do Design, build, and deploy AI-powered applications using Large Language Models, foundation models, and modern Generative AI frameworks. Develop and optimize Retrieval-Augmented Generation (RAG) solutions leveraging vector databases and enterprise knowledge sources. Create intelligent AI agents and workflows capable of interacting with APIs, external tools, and business systems. Build scalable REST APIs, backend services, and cloud-native architectures to support AI-powered products. Collaborate with cross-functional teams to translate business requirements into robust, production-ready AI solutions. What We're Looking For 2-3 years of professional software; AI engineering experience. Hands-on experience building applications using Generative AI technologies, Large Language Models, and leading LLM providers such as OpenAI, Anthropic, Gemini, Azure OpenAI, or open-source models. Strong Python development skills with experience building REST APIs, microservices, and scalable backend applications. Practical experience implementing RAG architectures using vector databases such as Pinecone, Weaviate, Chroma, Qdrant, or FAISS. Understanding of software engineering best practices including Git, CI/CD, testing, code reviews, and cloud platforms such as AWS, Azure, or Google Cloud. Bonus Points For Experience building multi-agent AI systems using frameworks such as LangChain, LangGraph, CrewAI, AutoGen, Semantic Kernel, or similar technologies. Familiarity with Model Context Protocol (MCP) and emerging agent interoperability standards. Experience with LLM observability and evaluation platforms such as LangSmith, Langfuse, Arize, or similar tools. Experience deploying containerized applications using Docker and Kubernetes. Exposure to frontend technologies such as React, TypeScript, modern web frameworks, or contributions to open-source AI projects. Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions. Work in a collaborative, flat, and entrepreneurial consulting culture. Access continuous learning, training, and industry certifications. Be part of a team shaping the future of digital financial services. Help shape the future of digital transformation across FS & Energy. Benefits Medical, Dental, and Vision coverage. 401(k) with company match. Maternity and paternity leave, plus dependent care support. Tuition reimbursement, wellness reimbursement, HSA and FSA options. Commuter benefits and access to the Working Advantage employee discount marketplace. Inclusion at Capco We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know - we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our culture encourages individuality and collaboration - a mindset that shapes how we work with clients and each other every day. Use of Artificial Intelligence in Talent Acquisition At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination. AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams. We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 7 CSU102 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet , Mobile, TV and Voice products. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
10/26/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 7 CSU102 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet , Mobile, TV and Voice products. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 7 CSU102 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet , Mobile, TV and Voice products. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
10/26/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. CSU102 7 CSU102 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet , Mobile, TV and Voice products. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
This job is with Novartis, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. This position will require travel as defined by the business (domestic and/ or international). Imagine leading the engine behind transformational change. As an AD, Engine Delivery Lead, you'll play a pivotal role in turning ambitious business strategies into coordinated, measurable outcomes. Working at the center of cross-functional teams, you'll bring structure, clarity, and execution excellence to complex initiatives that span business, technology, data, and organizational change. This is a unique opportunity for a highly organized and influential leader who thrives on connecting people, priorities, and plans to deliver meaningful impact at scale. If you're energized by solving complex challenges, driving momentum, and helping teams achieve their biggest goals, we'd love to hear from you. About the Role Key Responsibilities: Build and maintain integrated delivery plans, milestones, critical paths, dependencies, and deployment roadmaps. Translate strategic objectives into executable workstreams, ownership, and measurable delivery commitments. Coordinate cross-functional teams to ensure alignment, accountability, and seamless execution across initiatives. Lead delivery governance forums and provide clear, decision-focused updates to stakeholders and leadership. Monitor progress, risks, issues, dependencies, and capacity to proactively address execution challenges. Drive disciplined follow-through across business, data, technology, finance, people, and external partner teams. Facilitate effective transitions across discovery, design, build, validation, deployment, and scaling phases. Assess delivery readiness, resource sufficiency, and milestone achievement to ensure successful outcomes. Develop and implement recovery plans when scope, timelines, quality, or risks threaten delivery objectives. Capture lessons learned, improve delivery standards, and support vendor performance and operational excellence. Essential Requirements: Education: Bachelor's degree in business, life sciences, healthcare, operations, technology, engineering, analytics, or related discipline required 6+ years of experience in program/project delivery, transformation execution, PMO, commercial operations, consulting, technology delivery, product operations, or cross-functional initiative management. Experience in pharma, biotech, healthcare, tech, consulting, commercial transformation, digital/product delivery, AI/data programs, or regulated delivery environments. Experience building and maintaining integrated plans, milestone maps, critical paths, decision calendars, dependency logs, risk/issue registers, release plans, and governance materials. Experience coordinating multidisciplinary teams across business, product, data, technology, design, change, P&O, Finance, vendors, and external partners without replacing specialist ownership. Ability to pressure-test delivery realism, resource sufficiency, dependency readiness, evidence quality, and stage-gate preparedness. Strong written, analytical, and facilitation skills, with ability to present facts, options, implications, and recommended actions for decision-making. Desirable Requirements: Experience with Agile/SAFe, Scrum, Jira, Smartsheet, MS Project, Power BI, Excel, PowerPoint, Copilot, or other execution and reporting tools. Experience supporting vendor performance management, recovery planning, release/deployment sequencing, and adoption-informed delivery adjustments Novartis Compensation Summary: The salary for this position is expected to range between $138,600 and $257,400 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Benefits and Rewards: Learn about all the ways we'll help you thrive personally and professionally. Read our handbook (PDF 30 MB) EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to email protected or call + and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
10/26/2026
Full time
This job is with Novartis, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. This position will require travel as defined by the business (domestic and/ or international). Imagine leading the engine behind transformational change. As an AD, Engine Delivery Lead, you'll play a pivotal role in turning ambitious business strategies into coordinated, measurable outcomes. Working at the center of cross-functional teams, you'll bring structure, clarity, and execution excellence to complex initiatives that span business, technology, data, and organizational change. This is a unique opportunity for a highly organized and influential leader who thrives on connecting people, priorities, and plans to deliver meaningful impact at scale. If you're energized by solving complex challenges, driving momentum, and helping teams achieve their biggest goals, we'd love to hear from you. About the Role Key Responsibilities: Build and maintain integrated delivery plans, milestones, critical paths, dependencies, and deployment roadmaps. Translate strategic objectives into executable workstreams, ownership, and measurable delivery commitments. Coordinate cross-functional teams to ensure alignment, accountability, and seamless execution across initiatives. Lead delivery governance forums and provide clear, decision-focused updates to stakeholders and leadership. Monitor progress, risks, issues, dependencies, and capacity to proactively address execution challenges. Drive disciplined follow-through across business, data, technology, finance, people, and external partner teams. Facilitate effective transitions across discovery, design, build, validation, deployment, and scaling phases. Assess delivery readiness, resource sufficiency, and milestone achievement to ensure successful outcomes. Develop and implement recovery plans when scope, timelines, quality, or risks threaten delivery objectives. Capture lessons learned, improve delivery standards, and support vendor performance and operational excellence. Essential Requirements: Education: Bachelor's degree in business, life sciences, healthcare, operations, technology, engineering, analytics, or related discipline required 6+ years of experience in program/project delivery, transformation execution, PMO, commercial operations, consulting, technology delivery, product operations, or cross-functional initiative management. Experience in pharma, biotech, healthcare, tech, consulting, commercial transformation, digital/product delivery, AI/data programs, or regulated delivery environments. Experience building and maintaining integrated plans, milestone maps, critical paths, decision calendars, dependency logs, risk/issue registers, release plans, and governance materials. Experience coordinating multidisciplinary teams across business, product, data, technology, design, change, P&O, Finance, vendors, and external partners without replacing specialist ownership. Ability to pressure-test delivery realism, resource sufficiency, dependency readiness, evidence quality, and stage-gate preparedness. Strong written, analytical, and facilitation skills, with ability to present facts, options, implications, and recommended actions for decision-making. Desirable Requirements: Experience with Agile/SAFe, Scrum, Jira, Smartsheet, MS Project, Power BI, Excel, PowerPoint, Copilot, or other execution and reporting tools. Experience supporting vendor performance management, recovery planning, release/deployment sequencing, and adoption-informed delivery adjustments Novartis Compensation Summary: The salary for this position is expected to range between $138,600 and $257,400 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Benefits and Rewards: Learn about all the ways we'll help you thrive personally and professionally. Read our handbook (PDF 30 MB) EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to email protected or call + and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking two dedicated Infrastructure Engineer Seniors for one of the most visible and strategically important technology environments at USAA. On the Executive Technology Support team, you'll engineer, operate, and continuously improve the systems, endpoints, mobility, identity, conferencing, and AV infrastructure that USAA's executives depend on every day - including the Chairman, CEO, executive officers, and their support staff. This is a hands-on infrastructure engineering role with an executive-facing service edge. You'll design and automate the executive computing environment, resolve the hardest end-to-end incidents across endpoint, network, identity, and collaboration platforms, and drive engineering fixes back into the underlying systems so problems don't repeat. You'll build the standards, playbooks, telemetry, and infrastructure-as-code that turn white-glove support from heroics into a repeatable, engineered service - and you'll be the trusted technology partner senior leaders count on during high-visibility business moments, meetings, travel, and leadership transitions. If you want your infrastructure engineering work to be directly felt at the very top of the enterprise every single day, this is your opportunity. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position. What you'll do: Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on best solutions. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) - to include 2 years' experience in a Systems Operations or end-user computing environment supporting complex deployment and infrastructure management activities, or applicable IT experience such as IT Management, Software Development, Data Engineering, or Agile Product/Release Management. 4 years of experience creating, modifying, and maintaining infrastructure and individual system components across endpoint, mobility, identity/access, conferencing/AV, or collaboration platforms. Advanced troubleshooting depth across end-to-end technology stacks - including endpoint (Windows and/or macOS), mobility (iOS/Android/MDM), identity and access (SSO, MFA, conditional access), enterprise networking and remote access, and collaboration tools (Microsoft 365, Teams, Zoom). Experience providing executive-level support for mobile devices, including iOS/iPadOS, Android, Microsoft Intune (or equivalent MDM), mobile email, and collaboration platforms. Demonstrated experience working with cloud technologies and tools. Experience automating service delivery and maintenance through scripting and/or infrastructure-as-code (PowerShell, Bash, Python, Terraform, Ansible, or equivalent). Experience owning complex, cross-team escalations end-to-end and driving root-cause remediation back into the underlying platforms. Advanced level of business acumen in the areas of business operations, risk management, industry practices, and emerging trends. Demonstrated ability to operate with professionalism, discretion, confidentiality, and sound judgment in high-visibility and time-sensitive situations. Strong oral and written communication skills, including the ability to explain complex technical topics clearly to non-technical and executive audiences. What Sets You Apart: Experience supporting senior leaders, executives, boards, or other high-touch customer groups in a large enterprise, financial services, or similarly regulated environment. Engineering depth in at least two of: macOS management (Jamf or equivalent), Windows endpoint management (Intune, SCCM), iOS/Android MDM, identity and access engineering, enterprise networking and remote access, or executive conference room and AV design (Zoom Rooms, Microsoft Teams Rooms, Crestron / Poly / Cisco). Experience engineering, instrumenting, and continuously improving executive computing environments - including telemetry and digital experience monitoring (e.g., Nexthink, ControlUp, Splunk, or similar) and using that telemetry to drive proactive fixes. Experience embedding automation and infrastructure-as-code into a support / end-user computing function to eliminate manual toil. Experience applying AI-assisted support, agentic tooling, or generative AI responsibly inside an enterprise support context. Experience managing complex escalations that require coordination across endpoint, identity, networking, collaboration, security, and vendor teams. Experience partnering with Cybersecurity on executive threat protection, endpoint hardening, and privileged access patterns. Experience partnering with Executive Protection, Corporate Communications, Executive Administration, Facilities, and Physical Security to deliver an integrated executive experience. Experience building or improving support procedures, playbooks, readiness checks, or operational standards; and mentoring peers or serving as an escalation point for junior engineers. Experience designing and running 24x7 on-call, follow-the-executive, and travel-support coverage models. Relevant certifications, including: CompTIA A+ Apple Device Support (ACSP - Apple Certified Support Professional) InfoComm CTS (Certified Technology Specialist) ITIL v4 Foundation, Microsoft 365 Certified: Endpoint Administrator, or equivalent (a plus Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking two dedicated Infrastructure Engineer Seniors for one of the most visible and strategically important technology environments at USAA. On the Executive Technology Support team, you'll engineer, operate, and continuously improve the systems, endpoints, mobility, identity, conferencing, and AV infrastructure that USAA's executives depend on every day - including the Chairman, CEO, executive officers, and their support staff. This is a hands-on infrastructure engineering role with an executive-facing service edge. You'll design and automate the executive computing environment, resolve the hardest end-to-end incidents across endpoint, network, identity, and collaboration platforms, and drive engineering fixes back into the underlying systems so problems don't repeat. You'll build the standards, playbooks, telemetry, and infrastructure-as-code that turn white-glove support from heroics into a repeatable, engineered service - and you'll be the trusted technology partner senior leaders count on during high-visibility business moments, meetings, travel, and leadership transitions. If you want your infrastructure engineering work to be directly felt at the very top of the enterprise every single day, this is your opportunity. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position. What you'll do: Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on best solutions. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) - to include 2 years' experience in a Systems Operations or end-user computing environment supporting complex deployment and infrastructure management activities, or applicable IT experience such as IT Management, Software Development, Data Engineering, or Agile Product/Release Management. 4 years of experience creating, modifying, and maintaining infrastructure and individual system components across endpoint, mobility, identity/access, conferencing/AV, or collaboration platforms. Advanced troubleshooting depth across end-to-end technology stacks - including endpoint (Windows and/or macOS), mobility (iOS/Android/MDM), identity and access (SSO, MFA, conditional access), enterprise networking and remote access, and collaboration tools (Microsoft 365, Teams, Zoom). Experience providing executive-level support for mobile devices, including iOS/iPadOS, Android, Microsoft Intune (or equivalent MDM), mobile email, and collaboration platforms. Demonstrated experience working with cloud technologies and tools. Experience automating service delivery and maintenance through scripting and/or infrastructure-as-code (PowerShell, Bash, Python, Terraform, Ansible, or equivalent). Experience owning complex, cross-team escalations end-to-end and driving root-cause remediation back into the underlying platforms. Advanced level of business acumen in the areas of business operations, risk management, industry practices, and emerging trends. Demonstrated ability to operate with professionalism, discretion, confidentiality, and sound judgment in high-visibility and time-sensitive situations. Strong oral and written communication skills, including the ability to explain complex technical topics clearly to non-technical and executive audiences. What Sets You Apart: Experience supporting senior leaders, executives, boards, or other high-touch customer groups in a large enterprise, financial services, or similarly regulated environment. Engineering depth in at least two of: macOS management (Jamf or equivalent), Windows endpoint management (Intune, SCCM), iOS/Android MDM, identity and access engineering, enterprise networking and remote access, or executive conference room and AV design (Zoom Rooms, Microsoft Teams Rooms, Crestron / Poly / Cisco). Experience engineering, instrumenting, and continuously improving executive computing environments - including telemetry and digital experience monitoring (e.g., Nexthink, ControlUp, Splunk, or similar) and using that telemetry to drive proactive fixes. Experience embedding automation and infrastructure-as-code into a support / end-user computing function to eliminate manual toil. Experience applying AI-assisted support, agentic tooling, or generative AI responsibly inside an enterprise support context. Experience managing complex escalations that require coordination across endpoint, identity, networking, collaboration, security, and vendor teams. Experience partnering with Cybersecurity on executive threat protection, endpoint hardening, and privileged access patterns. Experience partnering with Executive Protection, Corporate Communications, Executive Administration, Facilities, and Physical Security to deliver an integrated executive experience. Experience building or improving support procedures, playbooks, readiness checks, or operational standards; and mentoring peers or serving as an escalation point for junior engineers. Experience designing and running 24x7 on-call, follow-the-executive, and travel-support coverage models. Relevant certifications, including: CompTIA A+ Apple Device Support (ACSP - Apple Certified Support Professional) InfoComm CTS (Certified Technology Specialist) ITIL v4 Foundation, Microsoft 365 Certified: Endpoint Administrator, or equivalent (a plus Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Job Description Job Description Description: Position: GIS Specialist Customer / Work Location: Fort Bragg, NC Salary Range: $62,000 - $68,000 Benefit Conditions: Only full-time employees eligible - Benefits: 401(k) with matching, dental insurance, disability insurance, health insurance, life insurance, vision insurance, paid time off, 13 paid holidays. Description: The GIS Specialist will be responsible for assisting the Senior GIS Specialist with the execution of the GIS Support Program tasks at Fort Bragg. This position is responsible for ensuring data quality and management of the client's enterprise GIS system, including management of the SQL database and the management of Portal for ArcGIS. The GIS Specialist will provide advanced GIS analysis, reports, and customized maps in support of customer requests. The GIS Specialist will assist in supporting the enterprise geospatial system and Arc Portal services, and data validation to ensure GIS records adhere to Army Spatial Data Standards for Facilities, Infrastructure, and Environment (SDSFIE) and Army Quality Assurance Plans (QAPs). The GIS Specialist will assist in the development and delivery of customized training materials, comprehensive reports, and other materials in support of customer requests and contract deliverables. Duties: Assists in the management of the onsite geospatial services ensuring tasks and deadlines are met. Assists in establishing goals and plans that meet project objectives. Uses expert GIS technical knowledge to direct project activities and ensure that technical requirements are met. Provides detailed spatial and relational database analysis. Responsible for managing the spatial database, performing quality control checks on all spatial data maintained in the enterprise ArcGIS. Assists with web-enabled mapping functions and web page interfaces. Manages, updates, and creates geospatial data that strictly adheres to SDSFIE and Army geospatial quality assurance plans (QAPs). Plans, develops and delivers advanced geospatial products for customer requests. Develops best practices to address customer needs for managing and updating geospatial data to meet specified requirements. Develops and presents custom map requests, and analysis for customers. Demonstrates knowledge and familiarity with DoD Real Property policies, regulations, along with real property systems of record such as GFEBS and HQIIS. Establishes schedules for updating hard copy, digital, and web-based mapping capabilities. Provides input and recommendations from the data analysis to improve GIS data integrity and data relationships between GIS and other business data stakeholders. Provides support for managing the geospatial web interfaces, software, and other geospatial applications. Provides advanced SQL queries, utilizing ArcGIS database tools for analysis and data extraction. Requirements: Proficiency: Python, SQL Server, Data Management, ArcGIS Pro, ArcGIS Server, ArcSDE, Portal for ArcGIS, ArcGIS Experience Builder, Microsoft Office. Qualifications : Bachelor's Degree preferred in GIS Minimum of 2 years' experience as a GIS Specialist 2 years' experience app development in GIS 2 years' experience providing geospatial data analysis and updates using ArcGIS products. Per Government contracting requirements, candidate must be able to clearly speak, read, and write in the English language, be a US citizen, and maintain a National Agency Check Investigation. Areli is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, veteran status, or on the basis of disability.
10/25/2026
Full time
Job Description Job Description Description: Position: GIS Specialist Customer / Work Location: Fort Bragg, NC Salary Range: $62,000 - $68,000 Benefit Conditions: Only full-time employees eligible - Benefits: 401(k) with matching, dental insurance, disability insurance, health insurance, life insurance, vision insurance, paid time off, 13 paid holidays. Description: The GIS Specialist will be responsible for assisting the Senior GIS Specialist with the execution of the GIS Support Program tasks at Fort Bragg. This position is responsible for ensuring data quality and management of the client's enterprise GIS system, including management of the SQL database and the management of Portal for ArcGIS. The GIS Specialist will provide advanced GIS analysis, reports, and customized maps in support of customer requests. The GIS Specialist will assist in supporting the enterprise geospatial system and Arc Portal services, and data validation to ensure GIS records adhere to Army Spatial Data Standards for Facilities, Infrastructure, and Environment (SDSFIE) and Army Quality Assurance Plans (QAPs). The GIS Specialist will assist in the development and delivery of customized training materials, comprehensive reports, and other materials in support of customer requests and contract deliverables. Duties: Assists in the management of the onsite geospatial services ensuring tasks and deadlines are met. Assists in establishing goals and plans that meet project objectives. Uses expert GIS technical knowledge to direct project activities and ensure that technical requirements are met. Provides detailed spatial and relational database analysis. Responsible for managing the spatial database, performing quality control checks on all spatial data maintained in the enterprise ArcGIS. Assists with web-enabled mapping functions and web page interfaces. Manages, updates, and creates geospatial data that strictly adheres to SDSFIE and Army geospatial quality assurance plans (QAPs). Plans, develops and delivers advanced geospatial products for customer requests. Develops best practices to address customer needs for managing and updating geospatial data to meet specified requirements. Develops and presents custom map requests, and analysis for customers. Demonstrates knowledge and familiarity with DoD Real Property policies, regulations, along with real property systems of record such as GFEBS and HQIIS. Establishes schedules for updating hard copy, digital, and web-based mapping capabilities. Provides input and recommendations from the data analysis to improve GIS data integrity and data relationships between GIS and other business data stakeholders. Provides support for managing the geospatial web interfaces, software, and other geospatial applications. Provides advanced SQL queries, utilizing ArcGIS database tools for analysis and data extraction. Requirements: Proficiency: Python, SQL Server, Data Management, ArcGIS Pro, ArcGIS Server, ArcSDE, Portal for ArcGIS, ArcGIS Experience Builder, Microsoft Office. Qualifications : Bachelor's Degree preferred in GIS Minimum of 2 years' experience as a GIS Specialist 2 years' experience app development in GIS 2 years' experience providing geospatial data analysis and updates using ArcGIS products. Per Government contracting requirements, candidate must be able to clearly speak, read, and write in the English language, be a US citizen, and maintain a National Agency Check Investigation. Areli is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, veteran status, or on the basis of disability.
Job Description Job Description Description: Digital Envoy (DE) is the leader in geolocation and VPN data for over 25 years for customers in various verticals- Streaming Media, Ad Tech, Cybersecurity, E-commerce, and Data Analytics. Our core product, IP address geolocation, powers customers like Netflix, Hulu, Trade Desk, PayPal, AWS, Apple, and many others. Our VPN and Proxy data, coupled with accurate IP address geolocation, helps companies determine malicious activity for threat intelligence, authentication, and digital privacy. LocID is Digital Envoy's next-generation intelligence platform, built to solve one of the biggest challenges facing the advertising ecosystem: how to connect audiences, devices and media in a world where traditional identifiers are transient or disappearing. LocID transforms IP and other location signals into a privacy-first, globally consistent infrastructure that helps companies improve audience targeting, activation and measurement across CTV, digital and emerging channels. It is a fast-growing product at the center of Digital Envoy's expansion strategy, working with some of the world's leading AdTech, media and data businesses. Digital Envoy is looking for an ambitious Associate Account Executive to join the growing LocID commercial team. This is not a traditional sales role. We are looking for someone early in their sales career who is ready to move beyond simply generating meetings and begin learning how to build relationships, create demand, run discovery and ultimately become a successful Account Executive. The role has two distinct responsibilities. Approximately 60% of your time will be focused on agency adoption of LocID Curated audiences and segments, building relationships across major media agencies and helping planners, buyers, investment and programmatic teams understand how LocID-powered audiences can be activated across all appropriate campaign types through marketplaces and programmatic partners such as Index Exchange. The remaining 40% will support the earlier stages of our Data Platform sales motion, working under the direction of the GM, LocID and alongside the wider LocID management team. You will identify and develop opportunities, conduct the first one or two discovery conversations and help determine which opportunities should progress into deeper commercial and technical engagement. This is deliberately a role with room to grow. We want someone ambitious about building a career in sales and who wants increasing responsibility as they demonstrate they can handle it. There will be support, coaching and plenty of people to pull in when you need them. There will not be somebody sitting next to you every morning handing you a beautifully laminated list of things to do. This is a remote role, but much of the work happens face to face with agencies in New York, so we're prioritizing candidates based in the NYC area. Please note, at this time, Digital Envoy is not sponsoring visas for this position. WHAT YOU'LL DO: 60%: Agency Sales & LocID Curated Audiences Build and develop relationships across major agency holding companies and their operating agencies, including organisations such as Publicis, WPP, Dentsu, Omnicom, IPG and Havas. Develop relationships with planners, buyers, programmatic, data, investment and audience teams. Educate agency teams on LocID Curated audiences, available segments and relevant campaign use cases. Drive adoption of LocID Curated audiences across all appropriate campaign types, rather than treating them as a niche location product. Help agencies understand how LocID Curated audiences can be discovered and activated through marketplaces and partners such as Index Exchange. Identify briefs, campaigns, clients and planning opportunities where LocID Curated audiences are relevant. Work with marketplace and platform partners to make activation as simple as possible. Build relationships beyond one individual so adoption becomes repeatable across teams, accounts and agencies. Work with Marketing to develop the agency-facing materials, education and sales enablement needed to support adoption. Feed agency feedback, audience requirements and market intelligence back into the wider LocID team. Track adoption, opportunities, next steps and commercial activity accurately in Salesforce. The goal is not simply "get meetings with agencies." It is "get LocID Curated audiences used by agencies." That distinction matters. 40%: Data Platform Business Development Prospect into agreed Data Platform target accounts and sectors under the direction of the GM, LocID. Research companies, stakeholders, use cases and potential commercial opportunities. Conduct the first one or two discovery conversations with prospective customers. Understand the customer's business problem, current approach and potential LocID use case. Qualify whether there is a genuine opportunity worth progressing. Clearly document what you have learned and recommend the appropriate next step. Bring in the right members of the LocID management team depending on the opportunity. Work closely with Solutions Engineering and Product as conversations become more technical. Coordinate follow-up and maintain momentum after discovery. Learn how opportunities progress through technical evaluation, commercial negotiation and contracting. Gradually take greater ownership of opportunities as your experience and capability develop. We do not expect you to walk in on Monday and negotiate a seven-figure data licensing agreement by Friday. We do expect you to want to learn how. HOW YOU'LL WORK: LocID is a small, fast-moving business within Digital Envoy, so this role requires someone who is comfortable with independence, ownership, communication and ambiguity. You'll manage your own diary, prioritize accounts, identify opportunities and know when to move things forward independently versus when to bring in Product, Solutions Engineering, Marketing or the GM. Being a self-starter doesn't mean being a lone wolf - knowing when to pull in the right people will be key to your success. The role also involves travel across the US and potentially internationally for customer meetings, conferences and industry events, including regular meetings in New York. And yes, there will almost certainly be airport food. WHAT WE OFFER: Competitive Salary & Bonus program Medical, Dental and Vision Paid Holidays & Unlimited PTO policy 401(k) with employer contribution match We value your input: make a real impact in a growing, innovative company! Requirements: WHO YOU ARE: Approximately 2-4 years of experience in AdTech, media, programmatic advertising, data or agency-facing sales/business development. A genuine ambition to build a long-term career in sales and progress into a full Account Executive role. Existing knowledge of the US agency ecosystem and how media planning, buying, audiences and programmatic activation work. Strong existing relationships within major media agencies. Confidence running an initial customer discovery conversation rather than simply arranging one. Curiosity about technology, data, identity and the rapidly changing advertising ecosystem. Excellent communication and presentation skills. Strong organisation and follow-through. Comfort working independently without needing constant direction. An equally strong ability to work collaboratively and pull in specialists when required. Willingness and ability to travel for customers, agencies, conferences and industry events. Discipline around Salesforce and pipeline management, even if you have yet to experience the life-changing joy that apparently comes from a beautifully maintained CRM. Hungry to achieve success and ready to hit the ground running. WHAT SUCCESS LOOKS LIKE: Agency You are building credible relationships across the major agency groups, LocID Curated audiences are appearing in more briefs, plans and campaigns, agencies understand how and where to activate them, and we are seeing repeat adoption rather than isolated tests. Data Platform You can independently identify an interesting prospect, run a strong initial discovery conversation, understand and articulate the potential use case, qualify whether it is worth pursuing and bring the right LocID people into the next stage. Your Growth You are becoming a better salesperson. You are taking on more responsibility, needing less direction and demonstrating that you are ready to own increasingly complex opportunities. We are not recruiting you to be our SDR. We are recruiting you because we think you could become one of our Account Executives. The question is how quickly you can prove us right. About Digital Envoy: In 1999, Digital Envoy introduced the concept of privacy-sensitive IP-based geolocation and IP intelligence. This technology allows businesses from ad networks to publishers, websites, retailers and more to harness the power of location and new intelligence about connected users for many mission-critical applications. Digital Envoy has three business units that address the unique needs of customers: Digital Element, which provides global geolocation data and services that bring anytime, anywhere relevance and context to online and mobile initiatives; Digital Resolve . click apply for full job details
10/25/2026
Full time
Job Description Job Description Description: Digital Envoy (DE) is the leader in geolocation and VPN data for over 25 years for customers in various verticals- Streaming Media, Ad Tech, Cybersecurity, E-commerce, and Data Analytics. Our core product, IP address geolocation, powers customers like Netflix, Hulu, Trade Desk, PayPal, AWS, Apple, and many others. Our VPN and Proxy data, coupled with accurate IP address geolocation, helps companies determine malicious activity for threat intelligence, authentication, and digital privacy. LocID is Digital Envoy's next-generation intelligence platform, built to solve one of the biggest challenges facing the advertising ecosystem: how to connect audiences, devices and media in a world where traditional identifiers are transient or disappearing. LocID transforms IP and other location signals into a privacy-first, globally consistent infrastructure that helps companies improve audience targeting, activation and measurement across CTV, digital and emerging channels. It is a fast-growing product at the center of Digital Envoy's expansion strategy, working with some of the world's leading AdTech, media and data businesses. Digital Envoy is looking for an ambitious Associate Account Executive to join the growing LocID commercial team. This is not a traditional sales role. We are looking for someone early in their sales career who is ready to move beyond simply generating meetings and begin learning how to build relationships, create demand, run discovery and ultimately become a successful Account Executive. The role has two distinct responsibilities. Approximately 60% of your time will be focused on agency adoption of LocID Curated audiences and segments, building relationships across major media agencies and helping planners, buyers, investment and programmatic teams understand how LocID-powered audiences can be activated across all appropriate campaign types through marketplaces and programmatic partners such as Index Exchange. The remaining 40% will support the earlier stages of our Data Platform sales motion, working under the direction of the GM, LocID and alongside the wider LocID management team. You will identify and develop opportunities, conduct the first one or two discovery conversations and help determine which opportunities should progress into deeper commercial and technical engagement. This is deliberately a role with room to grow. We want someone ambitious about building a career in sales and who wants increasing responsibility as they demonstrate they can handle it. There will be support, coaching and plenty of people to pull in when you need them. There will not be somebody sitting next to you every morning handing you a beautifully laminated list of things to do. This is a remote role, but much of the work happens face to face with agencies in New York, so we're prioritizing candidates based in the NYC area. Please note, at this time, Digital Envoy is not sponsoring visas for this position. WHAT YOU'LL DO: 60%: Agency Sales & LocID Curated Audiences Build and develop relationships across major agency holding companies and their operating agencies, including organisations such as Publicis, WPP, Dentsu, Omnicom, IPG and Havas. Develop relationships with planners, buyers, programmatic, data, investment and audience teams. Educate agency teams on LocID Curated audiences, available segments and relevant campaign use cases. Drive adoption of LocID Curated audiences across all appropriate campaign types, rather than treating them as a niche location product. Help agencies understand how LocID Curated audiences can be discovered and activated through marketplaces and partners such as Index Exchange. Identify briefs, campaigns, clients and planning opportunities where LocID Curated audiences are relevant. Work with marketplace and platform partners to make activation as simple as possible. Build relationships beyond one individual so adoption becomes repeatable across teams, accounts and agencies. Work with Marketing to develop the agency-facing materials, education and sales enablement needed to support adoption. Feed agency feedback, audience requirements and market intelligence back into the wider LocID team. Track adoption, opportunities, next steps and commercial activity accurately in Salesforce. The goal is not simply "get meetings with agencies." It is "get LocID Curated audiences used by agencies." That distinction matters. 40%: Data Platform Business Development Prospect into agreed Data Platform target accounts and sectors under the direction of the GM, LocID. Research companies, stakeholders, use cases and potential commercial opportunities. Conduct the first one or two discovery conversations with prospective customers. Understand the customer's business problem, current approach and potential LocID use case. Qualify whether there is a genuine opportunity worth progressing. Clearly document what you have learned and recommend the appropriate next step. Bring in the right members of the LocID management team depending on the opportunity. Work closely with Solutions Engineering and Product as conversations become more technical. Coordinate follow-up and maintain momentum after discovery. Learn how opportunities progress through technical evaluation, commercial negotiation and contracting. Gradually take greater ownership of opportunities as your experience and capability develop. We do not expect you to walk in on Monday and negotiate a seven-figure data licensing agreement by Friday. We do expect you to want to learn how. HOW YOU'LL WORK: LocID is a small, fast-moving business within Digital Envoy, so this role requires someone who is comfortable with independence, ownership, communication and ambiguity. You'll manage your own diary, prioritize accounts, identify opportunities and know when to move things forward independently versus when to bring in Product, Solutions Engineering, Marketing or the GM. Being a self-starter doesn't mean being a lone wolf - knowing when to pull in the right people will be key to your success. The role also involves travel across the US and potentially internationally for customer meetings, conferences and industry events, including regular meetings in New York. And yes, there will almost certainly be airport food. WHAT WE OFFER: Competitive Salary & Bonus program Medical, Dental and Vision Paid Holidays & Unlimited PTO policy 401(k) with employer contribution match We value your input: make a real impact in a growing, innovative company! Requirements: WHO YOU ARE: Approximately 2-4 years of experience in AdTech, media, programmatic advertising, data or agency-facing sales/business development. A genuine ambition to build a long-term career in sales and progress into a full Account Executive role. Existing knowledge of the US agency ecosystem and how media planning, buying, audiences and programmatic activation work. Strong existing relationships within major media agencies. Confidence running an initial customer discovery conversation rather than simply arranging one. Curiosity about technology, data, identity and the rapidly changing advertising ecosystem. Excellent communication and presentation skills. Strong organisation and follow-through. Comfort working independently without needing constant direction. An equally strong ability to work collaboratively and pull in specialists when required. Willingness and ability to travel for customers, agencies, conferences and industry events. Discipline around Salesforce and pipeline management, even if you have yet to experience the life-changing joy that apparently comes from a beautifully maintained CRM. Hungry to achieve success and ready to hit the ground running. WHAT SUCCESS LOOKS LIKE: Agency You are building credible relationships across the major agency groups, LocID Curated audiences are appearing in more briefs, plans and campaigns, agencies understand how and where to activate them, and we are seeing repeat adoption rather than isolated tests. Data Platform You can independently identify an interesting prospect, run a strong initial discovery conversation, understand and articulate the potential use case, qualify whether it is worth pursuing and bring the right LocID people into the next stage. Your Growth You are becoming a better salesperson. You are taking on more responsibility, needing less direction and demonstrating that you are ready to own increasingly complex opportunities. We are not recruiting you to be our SDR. We are recruiting you because we think you could become one of our Account Executives. The question is how quickly you can prove us right. About Digital Envoy: In 1999, Digital Envoy introduced the concept of privacy-sensitive IP-based geolocation and IP intelligence. This technology allows businesses from ad networks to publishers, websites, retailers and more to harness the power of location and new intelligence about connected users for many mission-critical applications. Digital Envoy has three business units that address the unique needs of customers: Digital Element, which provides global geolocation data and services that bring anytime, anywhere relevance and context to online and mobile initiatives; Digital Resolve . click apply for full job details
Job Description Audio Visual Specialist We're seeking an Audio Visual Specialist to provide hands-on support for conference rooms, video meetings, and company events. This person will troubleshoot AV equipment, assist users, and ensure meetings run smoothly. The role includes setting up and maintaining audio and video systems, supporting live and hybrid events, and working closely with internal teams and vendors to resolve technical issues. The ideal candidate is service-oriented, detail-focused, and comfortable handling time-sensitive requests in a fast-paced environment. Responsibilities Set up and support AV equipment for meetings, training sessions, product launches, and company events. Troubleshoot conference room systems, microphones, speakers, cameras, displays, and projectors. Support video conferencing platforms, including Zoom and Microsoft Teams. Maintain audio systems, digital signage, and video displays across company locations. Perform routine equipment checks and coordinate repairs with vendors. Assist employees with presentations, screen sharing, and conference room technology. Coordinate with internal teams and vendors on AV equipment installations and upgrades. Document technical issues, equipment inventory, and support procedures. Qualifications 2+ years of experience in AV support or a related technical support role. Hands-on experience with conference room technology, sound systems, and digital displays. Familiarity with Crestron, Extron, Cisco, or similar AV systems. Basic knowledge of networking and AV connectivity. Strong troubleshooting, communication, and customer service skills. Ability to manage multiple requests across different locations. Apply Today! The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
10/25/2026
Full time
Job Description Audio Visual Specialist We're seeking an Audio Visual Specialist to provide hands-on support for conference rooms, video meetings, and company events. This person will troubleshoot AV equipment, assist users, and ensure meetings run smoothly. The role includes setting up and maintaining audio and video systems, supporting live and hybrid events, and working closely with internal teams and vendors to resolve technical issues. The ideal candidate is service-oriented, detail-focused, and comfortable handling time-sensitive requests in a fast-paced environment. Responsibilities Set up and support AV equipment for meetings, training sessions, product launches, and company events. Troubleshoot conference room systems, microphones, speakers, cameras, displays, and projectors. Support video conferencing platforms, including Zoom and Microsoft Teams. Maintain audio systems, digital signage, and video displays across company locations. Perform routine equipment checks and coordinate repairs with vendors. Assist employees with presentations, screen sharing, and conference room technology. Coordinate with internal teams and vendors on AV equipment installations and upgrades. Document technical issues, equipment inventory, and support procedures. Qualifications 2+ years of experience in AV support or a related technical support role. Hands-on experience with conference room technology, sound systems, and digital displays. Familiarity with Crestron, Extron, Cisco, or similar AV systems. Basic knowledge of networking and AV connectivity. Strong troubleshooting, communication, and customer service skills. Ability to manage multiple requests across different locations. Apply Today! The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Job Description Under general supervision and in accordance with established policies and procedures, the Audio Visual Specialist supports effective, reliable, and secure meetings, presentations, training programs, videoconferences, and special events. The role configures, operates, monitors, troubleshoots, and maintains conference room and event technology, while delivering responsive, discreet, and client-focused support to attorneys, staff, clients, and guests. Essential Duties and Responsibilities: Prepare, test, operate, monitor, and support audio, video, collaboration, presentation, recording, and control-system technology for meetings, training programs, videoconferences, and special events. Provide in-room and remote meeting support, including pre-meeting checks, participant assistance, content sharing, audio and camera configuration, and rapid issue resolution. Troubleshoot conference room computers, displays, cameras, microphones, speakers, touch panels, cabling, wireless presentation systems, collaboration platforms, and related network connectivity; document and escalate issues as appropriate. Coordinate meeting requirements and room readiness with Reception, Office Services, Information Technology, event coordinators, outside vendors, and other stakeholders. Build effective working relationships with internal clients and guests, communicate clearly, and maintain continuity of service in high-pressure or time-sensitive situations. Perform preventive maintenance, firmware and software updates, equipment testing, repair coordination, and lifecycle tracking for audiovisual systems. Maintain accurate inventory, storage, checkout, configuration, and physical security records for audiovisual equipment and accessories. Create and maintain operating procedures, room standards, quick-reference guides, knowledge articles, and end-user training materials. Install, configure, test, and document new or replacement audiovisual equipment; participate in evaluations, pilots, upgrades, integrations, and post-installation acceptance testing. Assist with technology roadmaps, capacity planning, standards, budgeting, procurement, and monitoring of audiovisual purchases and repair expenses. Record or stream meetings and create, edit, manage, and distribute media when authorized, following the Firm's confidentiality, privacy, records, and information-security requirements. Protect confidential and privileged information and follow all applicable security, acceptable-use, data-handling, and access-control requirements. Provide scheduled after-hours, weekend, and emergency coverage as business needs require. Perform other related duties as assigned. Knowledge, Skills, and Abilities Required: Strong working knowledge of enterprise conference room and event technology, including audio, video, cameras, lighting, displays, projection, microphones, digital signal processing, control systems, and sound reinforcement. Hands-on experience supporting modern collaboration and conferencing platforms, such as Microsoft Teams and Zoom, and integrated room systems and peripherals. Working knowledge of audiovisual-over-IP, USB and HDMI signal paths, network connectivity, device management, and security practices relevant to connected meeting-room technology. Ability to diagnose issues methodically, prioritize incidents, restore services quickly, and communicate status and workarounds to stakeholders. Excellent written and verbal communication, customer service, organization, documentation, and interpersonal skills. Ability to work calmly and independently in a high-pressure environment while collaborating effectively across teams. Ability to interact professionally with individuals at all organizational levels and handle confidential and privileged information with discretion. Working knowledge of camera operation, lighting, audio capture, recording, streaming, and media editing workflows. Strong analytical and problem-solving skills, sound judgment, creativity, attention to detail, and adaptability when priorities or deadlines change. Proficiency with currently supported Microsoft Windows and Microsoft 365 applications, including Teams, Word, and PowerPoint; experience supporting macOS and mobile devices is preferred. Experience with Dante audio networking and Biamp audio processing and control systems is preferred, as these technologies are used in the Firm's current audio environment. Experience with enterprise audiovisual ecosystems and room-control technologies, such as Crestron, Cisco, Microsoft Teams Rooms, Zoom Rooms, and comparable platforms, is preferred. Education and Experience: Bachelor's degree in information technology, audiovisual technology, communications, engineering, or a related discipline preferred. Relevant technical training and progressively responsible experience may substitute for formal education. At least five years of experience supporting audiovisual technology, enterprise meetings, conferencing, events, or conference center operations, or an equivalent combination of education and experience. Industry certifications such as AVIXA Certified Technology Specialist (CTS), Microsoft 365 Certified: Teams Administrator Associate, or manufacturer-specific audiovisual certifications are preferred. Working Conditions: Normal office environment with little exposure to excessive noise, dust, temperature, etc.
10/25/2026
Full time
Job Description Under general supervision and in accordance with established policies and procedures, the Audio Visual Specialist supports effective, reliable, and secure meetings, presentations, training programs, videoconferences, and special events. The role configures, operates, monitors, troubleshoots, and maintains conference room and event technology, while delivering responsive, discreet, and client-focused support to attorneys, staff, clients, and guests. Essential Duties and Responsibilities: Prepare, test, operate, monitor, and support audio, video, collaboration, presentation, recording, and control-system technology for meetings, training programs, videoconferences, and special events. Provide in-room and remote meeting support, including pre-meeting checks, participant assistance, content sharing, audio and camera configuration, and rapid issue resolution. Troubleshoot conference room computers, displays, cameras, microphones, speakers, touch panels, cabling, wireless presentation systems, collaboration platforms, and related network connectivity; document and escalate issues as appropriate. Coordinate meeting requirements and room readiness with Reception, Office Services, Information Technology, event coordinators, outside vendors, and other stakeholders. Build effective working relationships with internal clients and guests, communicate clearly, and maintain continuity of service in high-pressure or time-sensitive situations. Perform preventive maintenance, firmware and software updates, equipment testing, repair coordination, and lifecycle tracking for audiovisual systems. Maintain accurate inventory, storage, checkout, configuration, and physical security records for audiovisual equipment and accessories. Create and maintain operating procedures, room standards, quick-reference guides, knowledge articles, and end-user training materials. Install, configure, test, and document new or replacement audiovisual equipment; participate in evaluations, pilots, upgrades, integrations, and post-installation acceptance testing. Assist with technology roadmaps, capacity planning, standards, budgeting, procurement, and monitoring of audiovisual purchases and repair expenses. Record or stream meetings and create, edit, manage, and distribute media when authorized, following the Firm's confidentiality, privacy, records, and information-security requirements. Protect confidential and privileged information and follow all applicable security, acceptable-use, data-handling, and access-control requirements. Provide scheduled after-hours, weekend, and emergency coverage as business needs require. Perform other related duties as assigned. Knowledge, Skills, and Abilities Required: Strong working knowledge of enterprise conference room and event technology, including audio, video, cameras, lighting, displays, projection, microphones, digital signal processing, control systems, and sound reinforcement. Hands-on experience supporting modern collaboration and conferencing platforms, such as Microsoft Teams and Zoom, and integrated room systems and peripherals. Working knowledge of audiovisual-over-IP, USB and HDMI signal paths, network connectivity, device management, and security practices relevant to connected meeting-room technology. Ability to diagnose issues methodically, prioritize incidents, restore services quickly, and communicate status and workarounds to stakeholders. Excellent written and verbal communication, customer service, organization, documentation, and interpersonal skills. Ability to work calmly and independently in a high-pressure environment while collaborating effectively across teams. Ability to interact professionally with individuals at all organizational levels and handle confidential and privileged information with discretion. Working knowledge of camera operation, lighting, audio capture, recording, streaming, and media editing workflows. Strong analytical and problem-solving skills, sound judgment, creativity, attention to detail, and adaptability when priorities or deadlines change. Proficiency with currently supported Microsoft Windows and Microsoft 365 applications, including Teams, Word, and PowerPoint; experience supporting macOS and mobile devices is preferred. Experience with Dante audio networking and Biamp audio processing and control systems is preferred, as these technologies are used in the Firm's current audio environment. Experience with enterprise audiovisual ecosystems and room-control technologies, such as Crestron, Cisco, Microsoft Teams Rooms, Zoom Rooms, and comparable platforms, is preferred. Education and Experience: Bachelor's degree in information technology, audiovisual technology, communications, engineering, or a related discipline preferred. Relevant technical training and progressively responsible experience may substitute for formal education. At least five years of experience supporting audiovisual technology, enterprise meetings, conferencing, events, or conference center operations, or an equivalent combination of education and experience. Industry certifications such as AVIXA Certified Technology Specialist (CTS), Microsoft 365 Certified: Teams Administrator Associate, or manufacturer-specific audiovisual certifications are preferred. Working Conditions: Normal office environment with little exposure to excessive noise, dust, temperature, etc.
Job Description Job Description Description: Position Summary The Hardware Design Engineer will lead the design, development, and evaluation of electrical hardware for mission-critical defense systems. This role is responsible for translating product requirements into detailed hardware specifications and reliable, production-ready electrical designs, working closely with product architects, mechanical and software engineers, PCB layout specialists, and supply chain partners throughout the product development lifecycle. The ideal candidate brings 10-15+ years of hands-on hardware design experience, strong knowledge of electrical engineering principles and simulation tools, and a proven ability to lead technical projects and mentor junior engineers. This position requires a collaborative, detail-oriented engineer who can drive designs from initial concept and schematics through prototyping, factory testing, and production while ensuring performance, reliability, manufacturability, and compliance with demanding defense requirements. Company Description At Nokia Federal Solutions Inc. (Nokia Federal), we are committed to building scalable, secure, and resilient networks that enhance government operations. Our team helps solve complex challenges for U.S. civil, defense, and intelligence sectors by providing leading end-to-end mission-critical network solutions. With a legacy backed by over 100 years of technology innovation, we are pioneers in the field. Nokia Federal is a dedicated Nokia U.S. entity focused on delivering mission-critical solutions to the U.S. Government. Join us today and contribute to helping support the mission! Requirements: Key Responsibilities Lead circuit design and evaluation of third-party hardware for defense systems, ensuring compliance with stringent requirements. Collaborate with Product Architects to transform product needs into precise hardware specifications and design requirements. Develop and refine electrical designs from block diagrams to detailed schematics, ensuring optimal performance and reliability. Work closely with mechanical and software engineers to create a cohesive, multidisciplinary design solution. Engage with PCB layout specialists to translate electrical designs into practical, manufacturable products. Oversee program status reporting and communicate progress in release manager meetings, ensuring transparency and alignment with management. Coordinate with the Supply Chain team for material acquisition, prototyping, and factory testing to meet project timelines. Mentor and provide technical guidance to junior hardware team members, fostering their growth and enhancing team capabilities. Required Qualifications Bachelor's degree in engineering Min. 10-15 years of experience in hardware electrical design for production Proficiency in simulation tools for design elements like power consumption and thermal performance Strong knowledge of the product development process Preferred Qualifications Experience with advanced PCB design and layout Familiarity with multiple hardware engineering disciplines, including mechanical design Knowledge of prototyping and factory assembly processes Experience leading projects and providing technical guidance to junior team members What We Offer You An opportunity to be a part of something bigger; a mission with real impact. A chance to be a part of a people-first team. A comprehensive range of benefits that are fair, equitable, and competitive that include the following: Company-paid, full coverage inclusive health care (Medical, Dental Vision), for you and your family. Life/Disability: Employer-paid life insurance, in addition to short-term and long-term disability. 401(k) Retirement Account, 6% employer contribution. Professional Development Flexible Paid Time Off Holidays: 11 paid holidays throughout the calendar year. An Equal Opportunity Employer/Veterans/Disabled Nokia Federal Solutions Inc. is an equal opportunity employer & provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
10/25/2026
Full time
Job Description Job Description Description: Position Summary The Hardware Design Engineer will lead the design, development, and evaluation of electrical hardware for mission-critical defense systems. This role is responsible for translating product requirements into detailed hardware specifications and reliable, production-ready electrical designs, working closely with product architects, mechanical and software engineers, PCB layout specialists, and supply chain partners throughout the product development lifecycle. The ideal candidate brings 10-15+ years of hands-on hardware design experience, strong knowledge of electrical engineering principles and simulation tools, and a proven ability to lead technical projects and mentor junior engineers. This position requires a collaborative, detail-oriented engineer who can drive designs from initial concept and schematics through prototyping, factory testing, and production while ensuring performance, reliability, manufacturability, and compliance with demanding defense requirements. Company Description At Nokia Federal Solutions Inc. (Nokia Federal), we are committed to building scalable, secure, and resilient networks that enhance government operations. Our team helps solve complex challenges for U.S. civil, defense, and intelligence sectors by providing leading end-to-end mission-critical network solutions. With a legacy backed by over 100 years of technology innovation, we are pioneers in the field. Nokia Federal is a dedicated Nokia U.S. entity focused on delivering mission-critical solutions to the U.S. Government. Join us today and contribute to helping support the mission! Requirements: Key Responsibilities Lead circuit design and evaluation of third-party hardware for defense systems, ensuring compliance with stringent requirements. Collaborate with Product Architects to transform product needs into precise hardware specifications and design requirements. Develop and refine electrical designs from block diagrams to detailed schematics, ensuring optimal performance and reliability. Work closely with mechanical and software engineers to create a cohesive, multidisciplinary design solution. Engage with PCB layout specialists to translate electrical designs into practical, manufacturable products. Oversee program status reporting and communicate progress in release manager meetings, ensuring transparency and alignment with management. Coordinate with the Supply Chain team for material acquisition, prototyping, and factory testing to meet project timelines. Mentor and provide technical guidance to junior hardware team members, fostering their growth and enhancing team capabilities. Required Qualifications Bachelor's degree in engineering Min. 10-15 years of experience in hardware electrical design for production Proficiency in simulation tools for design elements like power consumption and thermal performance Strong knowledge of the product development process Preferred Qualifications Experience with advanced PCB design and layout Familiarity with multiple hardware engineering disciplines, including mechanical design Knowledge of prototyping and factory assembly processes Experience leading projects and providing technical guidance to junior team members What We Offer You An opportunity to be a part of something bigger; a mission with real impact. A chance to be a part of a people-first team. A comprehensive range of benefits that are fair, equitable, and competitive that include the following: Company-paid, full coverage inclusive health care (Medical, Dental Vision), for you and your family. Life/Disability: Employer-paid life insurance, in addition to short-term and long-term disability. 401(k) Retirement Account, 6% employer contribution. Professional Development Flexible Paid Time Off Holidays: 11 paid holidays throughout the calendar year. An Equal Opportunity Employer/Veterans/Disabled Nokia Federal Solutions Inc. is an equal opportunity employer & provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
CORA Physical Therapy seeks a Digital Health Specialist to enhance technology-enabled care across our outpatient rehab clinics. In this role, you'll implement and optimize EMR, telehealth, remote monitoring, and patient engagement tools to support physical, occupational, and speech therapy services. You'll train and support clinicians, troubleshoot issues, and ensure data integrity and HIPAA compliance. Partner with therapists and clinic leaders to improve workflows, analyze outcomes, and drive digital solutions that help patients regain function, independence, and quality of life in a collaborative, patient-first environment. Responsibilities Implement and optimize digital health tools to support outpatient physical, occupational, and speech therapy services Train clinical and front-desk staff on EMR, telehealth, remote monitoring, and patient engagement platforms Support clinicians with digital documentation workflows and data quality for evidence-based care Monitor system performance, troubleshoot user issues, and coordinate with IT/vendors for resolutions Analyze digital health utilization and outcomes data to identify trends and improvement opportunities Ensure compliance with HIPAA and organizational privacy and security standards in all digital solutions Collaborate with therapists and clinic leaders to design and refine tech-enabled care pathways Develop user guides, tip sheets, and quick trainings to drive adoption and best practices Required Skills Electronic Medical Records (EMR) systems Telehealth platforms Remote patient monitoring tools Data analysis and reporting (Excel or BI tools) Health information privacy and HIPAA compliance Workflow mapping and process improvement Clinical documentation standards Healthcare IT troubleshooting and support Digital patient engagement tools and portals Training and user support for clinical staff
10/25/2026
Full time
CORA Physical Therapy seeks a Digital Health Specialist to enhance technology-enabled care across our outpatient rehab clinics. In this role, you'll implement and optimize EMR, telehealth, remote monitoring, and patient engagement tools to support physical, occupational, and speech therapy services. You'll train and support clinicians, troubleshoot issues, and ensure data integrity and HIPAA compliance. Partner with therapists and clinic leaders to improve workflows, analyze outcomes, and drive digital solutions that help patients regain function, independence, and quality of life in a collaborative, patient-first environment. Responsibilities Implement and optimize digital health tools to support outpatient physical, occupational, and speech therapy services Train clinical and front-desk staff on EMR, telehealth, remote monitoring, and patient engagement platforms Support clinicians with digital documentation workflows and data quality for evidence-based care Monitor system performance, troubleshoot user issues, and coordinate with IT/vendors for resolutions Analyze digital health utilization and outcomes data to identify trends and improvement opportunities Ensure compliance with HIPAA and organizational privacy and security standards in all digital solutions Collaborate with therapists and clinic leaders to design and refine tech-enabled care pathways Develop user guides, tip sheets, and quick trainings to drive adoption and best practices Required Skills Electronic Medical Records (EMR) systems Telehealth platforms Remote patient monitoring tools Data analysis and reporting (Excel or BI tools) Health information privacy and HIPAA compliance Workflow mapping and process improvement Clinical documentation standards Healthcare IT troubleshooting and support Digital patient engagement tools and portals Training and user support for clinical staff
