Specialized Component Parts Limited Inc
Auburn, Indiana
Company: SCP Limited Reports to: Jason Gilbert, Chief Commercial Officer Location: Auburn, Indiana Position Type Full-Time, Leadership Role Position Summary SCP is seeking a seasoned and proven Automation Engineering Manager to lead the development, implementation, and continuous improvement of manufacturing automation and new-product industrialization initiatives. This individual will serve as the primary technical and project leader connecting SCP's internal engineering and maintenance teams with outside automation integrators, equipment suppliers, and technology partners. The successful candidate will have demonstrated experience taking complex automation projects from initial concept and requirements development through equipment design, installation, validation, production launch, and sustained performance. The Automation Engineering Manager must combine strong technical competency with exceptional project management, leadership, vendor management, and data-analysis capabilities. This role will be expected to create clarity around project requirements, establish measurable performance standards, identify risks early, and ensure automation projects deliver the expected improvements in quality, throughput, labor efficiency, reliability, and manufacturing cost. The position will also play an important role in new product introduction and manufacturing process development, helping SCP transition new products and processes from engineering development into reliable, scalable production. Key Responsibilities Automation Strategy & Project Leadership Lead automation projects from concept through production implementation and stabilization. Develop clear automation project scopes, requirements, specifications, timelines, budgets, milestones, and acceptance criteria. Translate manufacturing requirements into detailed equipment and automation specifications. Manage multiple automation projects simultaneously while maintaining visibility to schedule, cost, risk, and performance. Lead equipment design reviews, project reviews, FATs, SATs, installation, commissioning, and production validation. Establish measurable success criteria for each automation project including cycle time, uptime, yield, quality, labor reduction, scrap, and return on investment. Identify project risks early and develop effective mitigation and recovery plans. Vendor & Systems Integrator Management Serve as SCP's primary technical interface with automation integrators, machine builders, controls companies, robotics suppliers, vision-system suppliers, and other outside engineering partners. Evaluate and select appropriate vendors and technology partners. Hold outside vendors accountable to technical specifications, timelines, budgets, documentation requirements, and equipment performance. Conduct regular project reviews with vendors and internal stakeholders. Challenge equipment designs and proposed solutions to ensure systems are robust, maintainable, scalable, and appropriate for SCP's manufacturing environment. Ensure SCP maintains ownership and access to critical equipment documentation, programs, drawings, data, and technical knowledge. Internal Engineering Leadership Work collaboratively with manufacturing engineers, process engineers, controls engineers, technicians, maintenance personnel, operators, quality personnel, and production leadership. Provide technical leadership and mentorship to engineers and technicians supporting automated manufacturing systems. Establish engineering standards and best practices for automation equipment. Develop internal troubleshooting and maintenance capability so SCP is not unnecessarily dependent upon outside vendors. Ensure effective knowledge transfer from equipment suppliers to SCP's internal technical teams. New Product Introduction & Manufacturing Development Partner with product engineering and manufacturing teams during the development and introduction of new products. Develop manufacturing concepts and processes capable of producing new products safely, reliably, and economically at production volumes. Evaluate manufacturing technologies, equipment requirements, tooling concepts, automation opportunities, and process risks. Participate in design-for-manufacturing and design-for-automation reviews. Develop and execute manufacturing launch plans for new products. Ensure manufacturing equipment and processes are validated before full production release. Support prototype, pilot, pre-production, and production ramp activities. Manufacturing Data & Digital Systems The successful candidate must be highly comfortable working with manufacturing data and using data to drive technical decisions. Responsibilities include: Define the critical data required from automated manufacturing processes. Establish methods for automatically collecting machine, process, production, quality, and downtime data. Work with internal data and software teams to connect equipment data to SCP's broader manufacturing data architecture. Develop meaningful KPIs and dashboards for automated equipment and manufacturing processes. Analyze cycle time, downtime, machine utilization, quality, scrap, throughput, and equipment performance. Use data to identify root causes and prioritize improvement opportunities. Help move SCP toward real-time visibility of manufacturing performance and equipment condition. Support implementation of sensors, machine connectivity, databases, historian systems, PLC-generated data, and other Industry 4.0 technologies. Continuous Improvement & Manufacturing Performance Identify opportunities for automation, mechanization, error-proofing, and improved process control. Improve equipment OEE, uptime, throughput, quality, and reliability. Reduce manufacturing variability, manual intervention, and opportunities for human error. Lead structured root-cause analysis for equipment and process failures. Develop corrective actions that permanently eliminate recurring problems. Partner with Operations to ensure automation solutions support actual production requirements rather than simply achieving technical functionality. Required Qualifications Bachelor's degree in Mechanical Engineering, Electrical Engineering, Controls Engineering, Manufacturing Engineering, Automation Engineering, Mechatronics, or related technical discipline. 5+ years of relevant manufacturing engineering and automation experience. Demonstrated experience successfully leading significant manufacturing automation projects. Experience managing machine builders, systems integrators, robotics companies, and outside engineering firms. Strong project-management experience involving capital equipment projects. Experience with automated manufacturing equipment, PLC-controlled systems, robotics, sensors, machine vision, motion systems, servo systems, and industrial controls. Demonstrated understanding of manufacturing processes, machine design, tooling, fixtures, and production systems. Experience supporting new product introduction and manufacturing process development. Strong troubleshooting and structured root-cause-analysis skills. Strong proficiency working with manufacturing data and performance metrics. Ability to analyze and interpret large amounts of process and equipment data. Strong written and verbal communication skills. Demonstrated ability to lead engineers, technicians, suppliers, and cross-functional teams. Preferred Qualifications Experience with several of the following would be highly desirable: PLC and HMI platforms Robotics and collaborative robotics Machine vision Servo and motion control Automated inspection and testing systems Automated material handling Manufacturing execution systems SQL/databases or manufacturing historians Power BI or similar data-visualization platforms Statistical process control OEE and manufacturing KPI systems Lean manufacturing and Six Sigma methodologies PFMEA and Control Plans Equipment validation and capability studies High-volume discrete manufacturing Ceramic, machining, furnace, assembly, or testing processes The Opportunity This role represents an opportunity to help build the next generation of SCP's manufacturing organization. The Automation Engineering Manager will have significant influence over how SCP designs its future manufacturing systems, introduces new products, implements automation, captures manufacturing data, and develops the engineering capabilities required to support the company's continued growth. We are looking for someone who has already demonstrated the ability to successfully deliver complex automation systems in a manufacturing environment and is ready to take ownership of building that capability at SCP. Compensation details: 140000 Yearly Salary PIfe151a5fa6-
10/26/2026
Full time
Company: SCP Limited Reports to: Jason Gilbert, Chief Commercial Officer Location: Auburn, Indiana Position Type Full-Time, Leadership Role Position Summary SCP is seeking a seasoned and proven Automation Engineering Manager to lead the development, implementation, and continuous improvement of manufacturing automation and new-product industrialization initiatives. This individual will serve as the primary technical and project leader connecting SCP's internal engineering and maintenance teams with outside automation integrators, equipment suppliers, and technology partners. The successful candidate will have demonstrated experience taking complex automation projects from initial concept and requirements development through equipment design, installation, validation, production launch, and sustained performance. The Automation Engineering Manager must combine strong technical competency with exceptional project management, leadership, vendor management, and data-analysis capabilities. This role will be expected to create clarity around project requirements, establish measurable performance standards, identify risks early, and ensure automation projects deliver the expected improvements in quality, throughput, labor efficiency, reliability, and manufacturing cost. The position will also play an important role in new product introduction and manufacturing process development, helping SCP transition new products and processes from engineering development into reliable, scalable production. Key Responsibilities Automation Strategy & Project Leadership Lead automation projects from concept through production implementation and stabilization. Develop clear automation project scopes, requirements, specifications, timelines, budgets, milestones, and acceptance criteria. Translate manufacturing requirements into detailed equipment and automation specifications. Manage multiple automation projects simultaneously while maintaining visibility to schedule, cost, risk, and performance. Lead equipment design reviews, project reviews, FATs, SATs, installation, commissioning, and production validation. Establish measurable success criteria for each automation project including cycle time, uptime, yield, quality, labor reduction, scrap, and return on investment. Identify project risks early and develop effective mitigation and recovery plans. Vendor & Systems Integrator Management Serve as SCP's primary technical interface with automation integrators, machine builders, controls companies, robotics suppliers, vision-system suppliers, and other outside engineering partners. Evaluate and select appropriate vendors and technology partners. Hold outside vendors accountable to technical specifications, timelines, budgets, documentation requirements, and equipment performance. Conduct regular project reviews with vendors and internal stakeholders. Challenge equipment designs and proposed solutions to ensure systems are robust, maintainable, scalable, and appropriate for SCP's manufacturing environment. Ensure SCP maintains ownership and access to critical equipment documentation, programs, drawings, data, and technical knowledge. Internal Engineering Leadership Work collaboratively with manufacturing engineers, process engineers, controls engineers, technicians, maintenance personnel, operators, quality personnel, and production leadership. Provide technical leadership and mentorship to engineers and technicians supporting automated manufacturing systems. Establish engineering standards and best practices for automation equipment. Develop internal troubleshooting and maintenance capability so SCP is not unnecessarily dependent upon outside vendors. Ensure effective knowledge transfer from equipment suppliers to SCP's internal technical teams. New Product Introduction & Manufacturing Development Partner with product engineering and manufacturing teams during the development and introduction of new products. Develop manufacturing concepts and processes capable of producing new products safely, reliably, and economically at production volumes. Evaluate manufacturing technologies, equipment requirements, tooling concepts, automation opportunities, and process risks. Participate in design-for-manufacturing and design-for-automation reviews. Develop and execute manufacturing launch plans for new products. Ensure manufacturing equipment and processes are validated before full production release. Support prototype, pilot, pre-production, and production ramp activities. Manufacturing Data & Digital Systems The successful candidate must be highly comfortable working with manufacturing data and using data to drive technical decisions. Responsibilities include: Define the critical data required from automated manufacturing processes. Establish methods for automatically collecting machine, process, production, quality, and downtime data. Work with internal data and software teams to connect equipment data to SCP's broader manufacturing data architecture. Develop meaningful KPIs and dashboards for automated equipment and manufacturing processes. Analyze cycle time, downtime, machine utilization, quality, scrap, throughput, and equipment performance. Use data to identify root causes and prioritize improvement opportunities. Help move SCP toward real-time visibility of manufacturing performance and equipment condition. Support implementation of sensors, machine connectivity, databases, historian systems, PLC-generated data, and other Industry 4.0 technologies. Continuous Improvement & Manufacturing Performance Identify opportunities for automation, mechanization, error-proofing, and improved process control. Improve equipment OEE, uptime, throughput, quality, and reliability. Reduce manufacturing variability, manual intervention, and opportunities for human error. Lead structured root-cause analysis for equipment and process failures. Develop corrective actions that permanently eliminate recurring problems. Partner with Operations to ensure automation solutions support actual production requirements rather than simply achieving technical functionality. Required Qualifications Bachelor's degree in Mechanical Engineering, Electrical Engineering, Controls Engineering, Manufacturing Engineering, Automation Engineering, Mechatronics, or related technical discipline. 5+ years of relevant manufacturing engineering and automation experience. Demonstrated experience successfully leading significant manufacturing automation projects. Experience managing machine builders, systems integrators, robotics companies, and outside engineering firms. Strong project-management experience involving capital equipment projects. Experience with automated manufacturing equipment, PLC-controlled systems, robotics, sensors, machine vision, motion systems, servo systems, and industrial controls. Demonstrated understanding of manufacturing processes, machine design, tooling, fixtures, and production systems. Experience supporting new product introduction and manufacturing process development. Strong troubleshooting and structured root-cause-analysis skills. Strong proficiency working with manufacturing data and performance metrics. Ability to analyze and interpret large amounts of process and equipment data. Strong written and verbal communication skills. Demonstrated ability to lead engineers, technicians, suppliers, and cross-functional teams. Preferred Qualifications Experience with several of the following would be highly desirable: PLC and HMI platforms Robotics and collaborative robotics Machine vision Servo and motion control Automated inspection and testing systems Automated material handling Manufacturing execution systems SQL/databases or manufacturing historians Power BI or similar data-visualization platforms Statistical process control OEE and manufacturing KPI systems Lean manufacturing and Six Sigma methodologies PFMEA and Control Plans Equipment validation and capability studies High-volume discrete manufacturing Ceramic, machining, furnace, assembly, or testing processes The Opportunity This role represents an opportunity to help build the next generation of SCP's manufacturing organization. The Automation Engineering Manager will have significant influence over how SCP designs its future manufacturing systems, introduces new products, implements automation, captures manufacturing data, and develops the engineering capabilities required to support the company's continued growth. We are looking for someone who has already demonstrated the ability to successfully deliver complex automation systems in a manufacturing environment and is ready to take ownership of building that capability at SCP. Compensation details: 140000 Yearly Salary PIfe151a5fa6-
It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: Santander's Corporate & Investment Banking (CIB) business is seeking an experienced PolyPath Market Risk Specialist with strong technical and business knowledge to support pricing, valuation, and market risk activities within a large banking or capital markets environment. The ideal candidate will have deep expertise in PolyPath, strong hands-on programming skills in Python and Java, and solid knowledge of fixed income products, particularly structured products such as Mortgage-Backed Securities, Collateralized Mortgage Obligations, and other securitized fixed income instruments. Candidate should understand both the business side of market risk and the technical side of supporting large-scale financial systems. They should be comfortable working with traders, risk managers, quants, model teams, developers, and infrastructure teams. This role requires someone who can work closely with front office, risk, finance, model, and technology teams to support risk models, valuation tools, pricing workflows, and market risk systems. Key Responsibilities Support and enhance PolyPath platform capabilities used for pricing, valuation, trading, and market risk workflows. Partner with business, risk, model, and technology teams to translate complex market risk and fixed income requirements into scalable technical solutions. Support market risk processes including sensitivities, stress testing, scenario analysis, VaR, pricing, and valuation workflows. Work with fixed income and structured products, including: Mortgage-Backed Securities Collateralized Mortgage Obligations Asset-backed or securitized products Other structured fixed income instruments Develop, enhance, and troubleshoot applications, scripts, and integration components using Python and Java. Support pricing pipelines, risk data flows, market data integration, and valuation processes within the PolyPath ecosystem. Analyze system issues, performance bottlenecks, data discrepancies, and production incidents related to PolyPath and downstream risk systems. Collaborate with front office, risk, finance, infrastructure, and application development teams to ensure accurate and timely delivery of risk analytics. Support migration, modernization, and integration initiatives involving legacy trading or risk systems and PolyPath architecture. Improve platform stability through automation, monitoring, alerting, and issue resolution processes. . What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required Qualifications: Expert-level knowledge of PolyPath. Strong experience in market risk, preferably within banking or capital markets. Strong programming skills in Python and Java. Solid understanding of fixed income products, pricing, valuation, and risk analytics. Experience supporting risk models, valuation tools, pricing engines, or market risk platforms. Ability to troubleshoot complex system, data, and pricing issues across multiple technology platforms. Strong analytical skills with the ability to explain technical and market risk concepts clearly to both business and technology teams. Experience working in a large banking, financial services, or regulated financial institution environment. 10+ years of experience in banking, capital markets, financial technology, or market risk technology preferred. Preferred Qualifications Experience working directly with front office, market risk, finance, model validation, or quantitative teams. Strong knowledge of structured fixed income products, especially: MBS CMO ABS Securitized products Understanding of: Pricing Valuation Sensitivities Stress testing VaR Scenario analysis Yield curves Risk factors Market data Experience with system integration using APIs, messaging frameworks, batch processes, or data pipelines. Experience supporting real-time or high-volume capital markets platforms. Strong production support, issue management, and root-cause analysis experience. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $175,000.00 USD Maximum: $220,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
10/26/2026
Full time
It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: Santander's Corporate & Investment Banking (CIB) business is seeking an experienced PolyPath Market Risk Specialist with strong technical and business knowledge to support pricing, valuation, and market risk activities within a large banking or capital markets environment. The ideal candidate will have deep expertise in PolyPath, strong hands-on programming skills in Python and Java, and solid knowledge of fixed income products, particularly structured products such as Mortgage-Backed Securities, Collateralized Mortgage Obligations, and other securitized fixed income instruments. Candidate should understand both the business side of market risk and the technical side of supporting large-scale financial systems. They should be comfortable working with traders, risk managers, quants, model teams, developers, and infrastructure teams. This role requires someone who can work closely with front office, risk, finance, model, and technology teams to support risk models, valuation tools, pricing workflows, and market risk systems. Key Responsibilities Support and enhance PolyPath platform capabilities used for pricing, valuation, trading, and market risk workflows. Partner with business, risk, model, and technology teams to translate complex market risk and fixed income requirements into scalable technical solutions. Support market risk processes including sensitivities, stress testing, scenario analysis, VaR, pricing, and valuation workflows. Work with fixed income and structured products, including: Mortgage-Backed Securities Collateralized Mortgage Obligations Asset-backed or securitized products Other structured fixed income instruments Develop, enhance, and troubleshoot applications, scripts, and integration components using Python and Java. Support pricing pipelines, risk data flows, market data integration, and valuation processes within the PolyPath ecosystem. Analyze system issues, performance bottlenecks, data discrepancies, and production incidents related to PolyPath and downstream risk systems. Collaborate with front office, risk, finance, infrastructure, and application development teams to ensure accurate and timely delivery of risk analytics. Support migration, modernization, and integration initiatives involving legacy trading or risk systems and PolyPath architecture. Improve platform stability through automation, monitoring, alerting, and issue resolution processes. . What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required Qualifications: Expert-level knowledge of PolyPath. Strong experience in market risk, preferably within banking or capital markets. Strong programming skills in Python and Java. Solid understanding of fixed income products, pricing, valuation, and risk analytics. Experience supporting risk models, valuation tools, pricing engines, or market risk platforms. Ability to troubleshoot complex system, data, and pricing issues across multiple technology platforms. Strong analytical skills with the ability to explain technical and market risk concepts clearly to both business and technology teams. Experience working in a large banking, financial services, or regulated financial institution environment. 10+ years of experience in banking, capital markets, financial technology, or market risk technology preferred. Preferred Qualifications Experience working directly with front office, market risk, finance, model validation, or quantitative teams. Strong knowledge of structured fixed income products, especially: MBS CMO ABS Securitized products Understanding of: Pricing Valuation Sensitivities Stress testing VaR Scenario analysis Yield curves Risk factors Market data Experience with system integration using APIs, messaging frameworks, batch processes, or data pipelines. Experience supporting real-time or high-volume capital markets platforms. Strong production support, issue management, and root-cause analysis experience. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $175,000.00 USD Maximum: $220,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: Santander's Corporate & Investment Banking (CIB) business is seeking a Murex Application Developer who will serve as a senior-level technology leader responsible for the design, development, implementation, integration, and ongoing support of Santander CIB's Murex MX.3 platform. The role partners with Global Markets, Risk, Finance, Operations, Architecture, Infrastructure, and Enterprise Technology teams to deliver strategic business initiatives while ensuring platform stability, resiliency, scalability, and regulatory compliance. The incumbent provides advanced technical expertise with minimal management guidance, leads complex technology initiatives, mentors engineering teams, and drives engineering best practices across the Capital Markets technology organization. Key Responsibilities Lead the architecture, design, development, implementation, and support of strategic Murex MX.3 initiatives supporting Santander CIB Global Markets. Own delivery of enhancements across Front Office, Market Risk, Credit Risk, Finance, Operations, and Back Office domains. Design and configure Murex components including workflows, pricing, simulation, trade lifecycle, market data, static data, datamarts, and reporting. Partner with Trading, Risk, Finance, Operations, and Architecture teams to translate business requirements into scalable technology solutions. Lead platform upgrades, migrations, production releases, environment strategy, and vendor engagement with Murex Professional Services. Drive platform resiliency, performance tuning, production stability, operational excellence, and incident resolution. Establish engineering standards, conduct design and code reviews, mentor developers, and foster continuous improvement. Support regulatory and strategic initiatives impacting Global Markets, including risk and finance transformation programs. Lead multiple concurrent initiatives while managing delivery risks, dependencies, and stakeholder expectations. Strong Communication skills and ability to interact/support Trade Floor. What You Bring To perform this role successfully, the individual must demonstrate deep Capital Markets technology expertise, strong engineering leadership, and a proven track record delivering enterprise Murex solutions. Education Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance, Mathematics, or a related discipline required. Master's Degree preferred. Equivalent combination of education and relevant work experience will be considered. Qualifications 5+ years of Information Technology, Application Development, or Capital Markets Technology experience. 3+ years of hands-on experience implementing, configuring, developing, and supporting Murex MX.3. Extensive experience across Front Office, Market Risk, Credit Risk, Finance, Operations, Back Office, and/or Datamart modules. Strong understanding of OTC Derivatives, FX, Fixed Income, Equities, Securities Financing, and Money Markets. Experience with MxML Exchange, market data, static data, workflows, pricing, simulation, and reporting. Experience integrating Murex with enterprise platforms using APIs, messaging, and middleware technologies. Experience with Agile delivery, SDLC, DevSecOps, CI/CD, automated testing, and release management. Demonstrated ability to lead cross-functional teams and influence senior business and technology stakeholders. Strong analytical, communication, problem-solving, and leadership skills. Experience leading platform modernization, cloud adoption initiatives, and strategic technology transformation is preferred. Bi-Lingual/Spanish skills highly desired. Certifications Murex certification or equivalent implementation experience preferred. AWS, Azure, Oracle, Java, Scrum, or related certifications are a plus. It Would Be Nice For You To Have Experience supporting global distributed delivery teams. Experience with regulatory initiatives such as FRTB, Basel, SA-CCR, or similar Capital Markets programs. Knowledge of cloud-native architecture, observability, and platform automation. Established history of driving engineering excellence and mentoring high-performing technology teams. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $175,000.00 USD Maximum: $220,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
10/26/2026
Full time
It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: Santander's Corporate & Investment Banking (CIB) business is seeking a Murex Application Developer who will serve as a senior-level technology leader responsible for the design, development, implementation, integration, and ongoing support of Santander CIB's Murex MX.3 platform. The role partners with Global Markets, Risk, Finance, Operations, Architecture, Infrastructure, and Enterprise Technology teams to deliver strategic business initiatives while ensuring platform stability, resiliency, scalability, and regulatory compliance. The incumbent provides advanced technical expertise with minimal management guidance, leads complex technology initiatives, mentors engineering teams, and drives engineering best practices across the Capital Markets technology organization. Key Responsibilities Lead the architecture, design, development, implementation, and support of strategic Murex MX.3 initiatives supporting Santander CIB Global Markets. Own delivery of enhancements across Front Office, Market Risk, Credit Risk, Finance, Operations, and Back Office domains. Design and configure Murex components including workflows, pricing, simulation, trade lifecycle, market data, static data, datamarts, and reporting. Partner with Trading, Risk, Finance, Operations, and Architecture teams to translate business requirements into scalable technology solutions. Lead platform upgrades, migrations, production releases, environment strategy, and vendor engagement with Murex Professional Services. Drive platform resiliency, performance tuning, production stability, operational excellence, and incident resolution. Establish engineering standards, conduct design and code reviews, mentor developers, and foster continuous improvement. Support regulatory and strategic initiatives impacting Global Markets, including risk and finance transformation programs. Lead multiple concurrent initiatives while managing delivery risks, dependencies, and stakeholder expectations. Strong Communication skills and ability to interact/support Trade Floor. What You Bring To perform this role successfully, the individual must demonstrate deep Capital Markets technology expertise, strong engineering leadership, and a proven track record delivering enterprise Murex solutions. Education Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance, Mathematics, or a related discipline required. Master's Degree preferred. Equivalent combination of education and relevant work experience will be considered. Qualifications 5+ years of Information Technology, Application Development, or Capital Markets Technology experience. 3+ years of hands-on experience implementing, configuring, developing, and supporting Murex MX.3. Extensive experience across Front Office, Market Risk, Credit Risk, Finance, Operations, Back Office, and/or Datamart modules. Strong understanding of OTC Derivatives, FX, Fixed Income, Equities, Securities Financing, and Money Markets. Experience with MxML Exchange, market data, static data, workflows, pricing, simulation, and reporting. Experience integrating Murex with enterprise platforms using APIs, messaging, and middleware technologies. Experience with Agile delivery, SDLC, DevSecOps, CI/CD, automated testing, and release management. Demonstrated ability to lead cross-functional teams and influence senior business and technology stakeholders. Strong analytical, communication, problem-solving, and leadership skills. Experience leading platform modernization, cloud adoption initiatives, and strategic technology transformation is preferred. Bi-Lingual/Spanish skills highly desired. Certifications Murex certification or equivalent implementation experience preferred. AWS, Azure, Oracle, Java, Scrum, or related certifications are a plus. It Would Be Nice For You To Have Experience supporting global distributed delivery teams. Experience with regulatory initiatives such as FRTB, Basel, SA-CCR, or similar Capital Markets programs. Knowledge of cloud-native architecture, observability, and platform automation. Established history of driving engineering excellence and mentoring high-performing technology teams. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $175,000.00 USD Maximum: $220,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Information Systems Security Manager (ISSM) and Assistant Facility Security Officer (AFSO) Job Code: 43996 Job Location: Northampton, MA Job Schedule: 9/80 : Employees work 9 out of every 14 days- totaling 80 hours worked- and have every other Friday off Job Description: L3Harris is seeking a Specialist, Cyber Intelligence to serve as the primary Information Systems Security Manager (ISSM) and Assistant Facility Security Officer (AFSO) supporting Space and Mission Systems programs in Northampton, MA. The position leads cybersecurity compliance for classified information systems and supports administration of the industrial security program in accordance with corporate policies, NISPOM/32 CFR Part 117, and applicable U.S. Government requirements. This role requires hands on cybersecurity experience, strong knowledge of classified operations, and the ability to coordinate effectively with internal teams, customers, and government security representatives. Essential Functions: Provide on site AFSO support for classified programs, including security compliance, account management, auditing, and support to the FSO for secure operations. Serve as the primary ISSM for assigned classified information systems, maintaining the system security program and ensuring systems are operated and maintained in accordance with approved security plans, authorizations, corporate policy, and applicable U.S. Government requirements. Lead RMF and authorization activities, including development and maintenance of security documentation, control implementation and assessment, POA&Ms, continuous monitoring, and ATO sustainment. Manage information system security configuration and change control processes, reviewing hardware, software, firmware, account, and network changes that may impact the authorized security posture. Perform or coordinate system security administration and technical compliance activities, including vulnerability scanning, STIG implementation, patching, antivirus updates, GPOs, encryption management, audit log review, and security event analysis. Conduct or support system assessments, self inspections, customer and Government inspections, incident response, corrective action development, remediation tracking, and closure of cybersecurity findings. Support physical security and access control for classified areas, including badging, visitor management, alarm response coordination, and facility security compliance in support of the FSO. Support classified document, media, and material control, including accountability, storage, inventory, transmission, reproduction, sanitization, and destruction. Deliver security training and awareness and coordinate activities with internal stakeholders, external customers, and Government agencies. Perform additional assigned security duties and support limited travel as required. Qualifications: Bachelor's degree and a minimum of 4 years of related cybersecurity or industrial security experience; OR 8 years of relevant experience in lieu of a degree. Active US Secret clearance required Experience serving as an ISSM or ISSO for classified information systems. Experience with RMF processes, system authorization/assessment, continuous monitoring, and cybersecurity compliance documentation. Experience supporting classified programs in accordance with NISPOM, DAAPM, and applicable Government security requirements. Experience with vulnerability assessments, system hardening, remediation tracking, and security compliance in a secure Windows environment. Experience performing industrial security functions including personnel security, physical security, classified media/document control, and inspection support. Preferred Additional Skills: Security+, CISSP, or other relevant cybersecurity or industrial security certification Experience with DCSA authorization guidance and tools (e.g., DAAPM). Hands on experience with vulnerability/compliance tools such as Nessus, ACAS, or SCAP. Strong Windows secure administration skills including patching, antivirus, GPOs, BitLocker, account management, and log analysis. Experience with classified document accountability, media sanitization, destruction procedures, and security training/awareness programs. In compliance with pay transparency requirements, the salary range for this role in Massachusetts is $92,500- $171,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
10/26/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Information Systems Security Manager (ISSM) and Assistant Facility Security Officer (AFSO) Job Code: 43996 Job Location: Northampton, MA Job Schedule: 9/80 : Employees work 9 out of every 14 days- totaling 80 hours worked- and have every other Friday off Job Description: L3Harris is seeking a Specialist, Cyber Intelligence to serve as the primary Information Systems Security Manager (ISSM) and Assistant Facility Security Officer (AFSO) supporting Space and Mission Systems programs in Northampton, MA. The position leads cybersecurity compliance for classified information systems and supports administration of the industrial security program in accordance with corporate policies, NISPOM/32 CFR Part 117, and applicable U.S. Government requirements. This role requires hands on cybersecurity experience, strong knowledge of classified operations, and the ability to coordinate effectively with internal teams, customers, and government security representatives. Essential Functions: Provide on site AFSO support for classified programs, including security compliance, account management, auditing, and support to the FSO for secure operations. Serve as the primary ISSM for assigned classified information systems, maintaining the system security program and ensuring systems are operated and maintained in accordance with approved security plans, authorizations, corporate policy, and applicable U.S. Government requirements. Lead RMF and authorization activities, including development and maintenance of security documentation, control implementation and assessment, POA&Ms, continuous monitoring, and ATO sustainment. Manage information system security configuration and change control processes, reviewing hardware, software, firmware, account, and network changes that may impact the authorized security posture. Perform or coordinate system security administration and technical compliance activities, including vulnerability scanning, STIG implementation, patching, antivirus updates, GPOs, encryption management, audit log review, and security event analysis. Conduct or support system assessments, self inspections, customer and Government inspections, incident response, corrective action development, remediation tracking, and closure of cybersecurity findings. Support physical security and access control for classified areas, including badging, visitor management, alarm response coordination, and facility security compliance in support of the FSO. Support classified document, media, and material control, including accountability, storage, inventory, transmission, reproduction, sanitization, and destruction. Deliver security training and awareness and coordinate activities with internal stakeholders, external customers, and Government agencies. Perform additional assigned security duties and support limited travel as required. Qualifications: Bachelor's degree and a minimum of 4 years of related cybersecurity or industrial security experience; OR 8 years of relevant experience in lieu of a degree. Active US Secret clearance required Experience serving as an ISSM or ISSO for classified information systems. Experience with RMF processes, system authorization/assessment, continuous monitoring, and cybersecurity compliance documentation. Experience supporting classified programs in accordance with NISPOM, DAAPM, and applicable Government security requirements. Experience with vulnerability assessments, system hardening, remediation tracking, and security compliance in a secure Windows environment. Experience performing industrial security functions including personnel security, physical security, classified media/document control, and inspection support. Preferred Additional Skills: Security+, CISSP, or other relevant cybersecurity or industrial security certification Experience with DCSA authorization guidance and tools (e.g., DAAPM). Hands on experience with vulnerability/compliance tools such as Nessus, ACAS, or SCAP. Strong Windows secure administration skills including patching, antivirus, GPOs, BitLocker, account management, and log analysis. Experience with classified document accountability, media sanitization, destruction procedures, and security training/awareness programs. In compliance with pay transparency requirements, the salary range for this role in Massachusetts is $92,500- $171,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: Santander's Corporate & Investment Banking (CIB) business is seeking an experienced PolyPath Market Risk Specialist with strong technical and business knowledge to support pricing, valuation, and market risk activities within a large banking or capital markets environment. The ideal candidate will have deep expertise in PolyPath, strong hands-on programming skills in Python and Java, and solid knowledge of fixed income products, particularly structured products such as Mortgage-Backed Securities, Collateralized Mortgage Obligations, and other securitized fixed income instruments. Candidate should understand both the business side of market risk and the technical side of supporting large-scale financial systems. They should be comfortable working with traders, risk managers, quants, model teams, developers, and infrastructure teams. This role requires someone who can work closely with front office, risk, finance, model, and technology teams to support risk models, valuation tools, pricing workflows, and market risk systems. Key Responsibilities Support and enhance PolyPath platform capabilities used for pricing, valuation, trading, and market risk workflows. Partner with business, risk, model, and technology teams to translate complex market risk and fixed income requirements into scalable technical solutions. Support market risk processes including sensitivities, stress testing, scenario analysis, VaR, pricing, and valuation workflows. Work with fixed income and structured products, including: Mortgage-Backed Securities Collateralized Mortgage Obligations Asset-backed or securitized products Other structured fixed income instruments Develop, enhance, and troubleshoot applications, scripts, and integration components using Python and Java. Support pricing pipelines, risk data flows, market data integration, and valuation processes within the PolyPath ecosystem. Analyze system issues, performance bottlenecks, data discrepancies, and production incidents related to PolyPath and downstream risk systems. Collaborate with front office, risk, finance, infrastructure, and application development teams to ensure accurate and timely delivery of risk analytics. Support migration, modernization, and integration initiatives involving legacy trading or risk systems and PolyPath architecture. Improve platform stability through automation, monitoring, alerting, and issue resolution processes. . What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required Qualifications: Expert-level knowledge of PolyPath. Strong experience in market risk, preferably within banking or capital markets. Strong programming skills in Python and Java. Solid understanding of fixed income products, pricing, valuation, and risk analytics. Experience supporting risk models, valuation tools, pricing engines, or market risk platforms. Ability to troubleshoot complex system, data, and pricing issues across multiple technology platforms. Strong analytical skills with the ability to explain technical and market risk concepts clearly to both business and technology teams. Experience working in a large banking, financial services, or regulated financial institution environment. 10+ years of experience in banking, capital markets, financial technology, or market risk technology preferred. Preferred Qualifications Experience working directly with front office, market risk, finance, model validation, or quantitative teams. Strong knowledge of structured fixed income products, especially: MBS CMO ABS Securitized products Understanding of: Pricing Valuation Sensitivities Stress testing VaR Scenario analysis Yield curves Risk factors Market data Experience with system integration using APIs, messaging frameworks, batch processes, or data pipelines. Experience supporting real-time or high-volume capital markets platforms. Strong production support, issue management, and root-cause analysis experience. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $175,000.00 USD Maximum: $220,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
10/26/2026
Full time
It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: Santander's Corporate & Investment Banking (CIB) business is seeking an experienced PolyPath Market Risk Specialist with strong technical and business knowledge to support pricing, valuation, and market risk activities within a large banking or capital markets environment. The ideal candidate will have deep expertise in PolyPath, strong hands-on programming skills in Python and Java, and solid knowledge of fixed income products, particularly structured products such as Mortgage-Backed Securities, Collateralized Mortgage Obligations, and other securitized fixed income instruments. Candidate should understand both the business side of market risk and the technical side of supporting large-scale financial systems. They should be comfortable working with traders, risk managers, quants, model teams, developers, and infrastructure teams. This role requires someone who can work closely with front office, risk, finance, model, and technology teams to support risk models, valuation tools, pricing workflows, and market risk systems. Key Responsibilities Support and enhance PolyPath platform capabilities used for pricing, valuation, trading, and market risk workflows. Partner with business, risk, model, and technology teams to translate complex market risk and fixed income requirements into scalable technical solutions. Support market risk processes including sensitivities, stress testing, scenario analysis, VaR, pricing, and valuation workflows. Work with fixed income and structured products, including: Mortgage-Backed Securities Collateralized Mortgage Obligations Asset-backed or securitized products Other structured fixed income instruments Develop, enhance, and troubleshoot applications, scripts, and integration components using Python and Java. Support pricing pipelines, risk data flows, market data integration, and valuation processes within the PolyPath ecosystem. Analyze system issues, performance bottlenecks, data discrepancies, and production incidents related to PolyPath and downstream risk systems. Collaborate with front office, risk, finance, infrastructure, and application development teams to ensure accurate and timely delivery of risk analytics. Support migration, modernization, and integration initiatives involving legacy trading or risk systems and PolyPath architecture. Improve platform stability through automation, monitoring, alerting, and issue resolution processes. . What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required Qualifications: Expert-level knowledge of PolyPath. Strong experience in market risk, preferably within banking or capital markets. Strong programming skills in Python and Java. Solid understanding of fixed income products, pricing, valuation, and risk analytics. Experience supporting risk models, valuation tools, pricing engines, or market risk platforms. Ability to troubleshoot complex system, data, and pricing issues across multiple technology platforms. Strong analytical skills with the ability to explain technical and market risk concepts clearly to both business and technology teams. Experience working in a large banking, financial services, or regulated financial institution environment. 10+ years of experience in banking, capital markets, financial technology, or market risk technology preferred. Preferred Qualifications Experience working directly with front office, market risk, finance, model validation, or quantitative teams. Strong knowledge of structured fixed income products, especially: MBS CMO ABS Securitized products Understanding of: Pricing Valuation Sensitivities Stress testing VaR Scenario analysis Yield curves Risk factors Market data Experience with system integration using APIs, messaging frameworks, batch processes, or data pipelines. Experience supporting real-time or high-volume capital markets platforms. Strong production support, issue management, and root-cause analysis experience. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $175,000.00 USD Maximum: $220,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: Santander's Corporate & Investment Banking (CIB) business is seeking a Murex Application Developer who will serve as a senior-level technology leader responsible for the design, development, implementation, integration, and ongoing support of Santander CIB's Murex MX.3 platform. The role partners with Global Markets, Risk, Finance, Operations, Architecture, Infrastructure, and Enterprise Technology teams to deliver strategic business initiatives while ensuring platform stability, resiliency, scalability, and regulatory compliance. The incumbent provides advanced technical expertise with minimal management guidance, leads complex technology initiatives, mentors engineering teams, and drives engineering best practices across the Capital Markets technology organization. Key Responsibilities Lead the architecture, design, development, implementation, and support of strategic Murex MX.3 initiatives supporting Santander CIB Global Markets. Own delivery of enhancements across Front Office, Market Risk, Credit Risk, Finance, Operations, and Back Office domains. Design and configure Murex components including workflows, pricing, simulation, trade lifecycle, market data, static data, datamarts, and reporting. Partner with Trading, Risk, Finance, Operations, and Architecture teams to translate business requirements into scalable technology solutions. Lead platform upgrades, migrations, production releases, environment strategy, and vendor engagement with Murex Professional Services. Drive platform resiliency, performance tuning, production stability, operational excellence, and incident resolution. Establish engineering standards, conduct design and code reviews, mentor developers, and foster continuous improvement. Support regulatory and strategic initiatives impacting Global Markets, including risk and finance transformation programs. Lead multiple concurrent initiatives while managing delivery risks, dependencies, and stakeholder expectations. Strong Communication skills and ability to interact/support Trade Floor. What You Bring To perform this role successfully, the individual must demonstrate deep Capital Markets technology expertise, strong engineering leadership, and a proven track record delivering enterprise Murex solutions. Education Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance, Mathematics, or a related discipline required. Master's Degree preferred. Equivalent combination of education and relevant work experience will be considered. Qualifications 5+ years of Information Technology, Application Development, or Capital Markets Technology experience. 3+ years of hands-on experience implementing, configuring, developing, and supporting Murex MX.3. Extensive experience across Front Office, Market Risk, Credit Risk, Finance, Operations, Back Office, and/or Datamart modules. Strong understanding of OTC Derivatives, FX, Fixed Income, Equities, Securities Financing, and Money Markets. Experience with MxML Exchange, market data, static data, workflows, pricing, simulation, and reporting. Experience integrating Murex with enterprise platforms using APIs, messaging, and middleware technologies. Experience with Agile delivery, SDLC, DevSecOps, CI/CD, automated testing, and release management. Demonstrated ability to lead cross-functional teams and influence senior business and technology stakeholders. Strong analytical, communication, problem-solving, and leadership skills. Experience leading platform modernization, cloud adoption initiatives, and strategic technology transformation is preferred. Bi-Lingual/Spanish skills highly desired. Certifications Murex certification or equivalent implementation experience preferred. AWS, Azure, Oracle, Java, Scrum, or related certifications are a plus. It Would Be Nice For You To Have Experience supporting global distributed delivery teams. Experience with regulatory initiatives such as FRTB, Basel, SA-CCR, or similar Capital Markets programs. Knowledge of cloud-native architecture, observability, and platform automation. Established history of driving engineering excellence and mentoring high-performing technology teams. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $175,000.00 USD Maximum: $220,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
10/26/2026
Full time
It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: Santander's Corporate & Investment Banking (CIB) business is seeking a Murex Application Developer who will serve as a senior-level technology leader responsible for the design, development, implementation, integration, and ongoing support of Santander CIB's Murex MX.3 platform. The role partners with Global Markets, Risk, Finance, Operations, Architecture, Infrastructure, and Enterprise Technology teams to deliver strategic business initiatives while ensuring platform stability, resiliency, scalability, and regulatory compliance. The incumbent provides advanced technical expertise with minimal management guidance, leads complex technology initiatives, mentors engineering teams, and drives engineering best practices across the Capital Markets technology organization. Key Responsibilities Lead the architecture, design, development, implementation, and support of strategic Murex MX.3 initiatives supporting Santander CIB Global Markets. Own delivery of enhancements across Front Office, Market Risk, Credit Risk, Finance, Operations, and Back Office domains. Design and configure Murex components including workflows, pricing, simulation, trade lifecycle, market data, static data, datamarts, and reporting. Partner with Trading, Risk, Finance, Operations, and Architecture teams to translate business requirements into scalable technology solutions. Lead platform upgrades, migrations, production releases, environment strategy, and vendor engagement with Murex Professional Services. Drive platform resiliency, performance tuning, production stability, operational excellence, and incident resolution. Establish engineering standards, conduct design and code reviews, mentor developers, and foster continuous improvement. Support regulatory and strategic initiatives impacting Global Markets, including risk and finance transformation programs. Lead multiple concurrent initiatives while managing delivery risks, dependencies, and stakeholder expectations. Strong Communication skills and ability to interact/support Trade Floor. What You Bring To perform this role successfully, the individual must demonstrate deep Capital Markets technology expertise, strong engineering leadership, and a proven track record delivering enterprise Murex solutions. Education Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance, Mathematics, or a related discipline required. Master's Degree preferred. Equivalent combination of education and relevant work experience will be considered. Qualifications 5+ years of Information Technology, Application Development, or Capital Markets Technology experience. 3+ years of hands-on experience implementing, configuring, developing, and supporting Murex MX.3. Extensive experience across Front Office, Market Risk, Credit Risk, Finance, Operations, Back Office, and/or Datamart modules. Strong understanding of OTC Derivatives, FX, Fixed Income, Equities, Securities Financing, and Money Markets. Experience with MxML Exchange, market data, static data, workflows, pricing, simulation, and reporting. Experience integrating Murex with enterprise platforms using APIs, messaging, and middleware technologies. Experience with Agile delivery, SDLC, DevSecOps, CI/CD, automated testing, and release management. Demonstrated ability to lead cross-functional teams and influence senior business and technology stakeholders. Strong analytical, communication, problem-solving, and leadership skills. Experience leading platform modernization, cloud adoption initiatives, and strategic technology transformation is preferred. Bi-Lingual/Spanish skills highly desired. Certifications Murex certification or equivalent implementation experience preferred. AWS, Azure, Oracle, Java, Scrum, or related certifications are a plus. It Would Be Nice For You To Have Experience supporting global distributed delivery teams. Experience with regulatory initiatives such as FRTB, Basel, SA-CCR, or similar Capital Markets programs. Knowledge of cloud-native architecture, observability, and platform automation. Established history of driving engineering excellence and mentoring high-performing technology teams. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $175,000.00 USD Maximum: $220,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
This job is with eBay, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate problem solvers, innovators, and dreamers - and help us connect people and build communities to compose economic opportunity for all. The Role People are at the center of everything we do. The People Technology Solutions team (within our People Operations organization) provides the enabling technology foundation for candidate and employee experience at eBay. Our ecosystem is anchored in Workday HCM and extended through best-in-class SaaS platforms, custom applications, analytics, and emerging AI driven solutions. We are looking for a product-minded Sr. People Technology Analyst to help shape and scale eBay's recruiting technology experience. This role will partner closely with Talent Acquisition, TA Operations, IT, and other collaborators. It will focus on understanding business needs, defining product priorities, and delivering solutions. These solutions help candidates, hiring managers, and recruiters navigate the entire recruiting process. Workday Recruiting is a core platform for this role, but the scope is broader than Workday configuration. The successful candidate will think end-to-end across the TA ecosystem, including integrated sourcing, screening & assessment, interview scheduling, and structured interview tools, skills data, reporting, user experience, automation, and AI-enabled capabilities. This person will help translate recruiting strategy into scalable technology solutions, and improve the candidate, manager and recruiter experiences at eBay. This individual contributor role is a hybrid role with proximity to our Salt Lake City office. Working arrangements are Hybrid (3 days onsite/week) in the Salt Lake City office. Also, the ability to work flexible hours for global collaboration, when needed. What You'll Accomplish: Serve as a product-minded technology partner for eBay's recruiting ecosystem, with Workday Recruiting as the core platform. Contribute to roadmap development for recruiting technology enhancements, balancing business priorities, user needs, operational requirements, and technical feasibility. Partner with Talent Acquisition, TA Operations, IT, and other collaborators to understand needs, define requirements, and prioritize solutions. Partner with TA Operations to support and enhance the recruiting technology ecosystem, including interview scheduling platforms (Paradox), CRM platforms (Gem, Phenom People) and AI-enabled recruiting tools (HiredScore, Textio, BrightHire, CodeSignal etc). Collaborate cross-functionally to translate business and technical requirements into scalable solution builds and AI use cases, including user stories, process flows, business rules, solution concepts, and success measures. Lead configuration, testing, deployment, and optimization of Workday Recruiting for assigned projects. Identify and implement automation opportunities using AI and workflow orchestration tools (e.g., Workday Developer Agent, Sana Agent Builder or similar platforms). Support development of custom applications using Workday Extend where tailored solutions are required. Develop and maintain reports, dashboards, and calculated fields to enable data-driven decisions. Provide production support and issue resolution while identifying root causes and scalable improvements. Support transitions, communications, training, and adoption for new/improved processes and capabilities. Partner with IT and vendors to support integrations, data flows, technical dependencies, and platform governance. Participate in internal audits, SOX cycles, data privacy reviews, and compliance-related documentation as needed. Maintain documentation, including product requirements, process maps, test scripts, release notes, project plans, and support materials. Stay ahead of Workday, recruiting technology, skills, AI, and HR technology trends, and assess their applicability to eBay's People technology ecosystem. What You'll Bring Bachelor's degree in Information Science, Human Resources, Computer Science, or equivalent experience. 3-5 years of dynamic hands-on HRIS experience, including experience with HR SaaS-based systems 3+ years of hands-on Workday configuration experience with at least 2+ years of Workday Recruiting configuration experience. Current on emerging AI trends in HR technology and assess applicability to eBay's people technology ecosystem. Strong functional expertise in recruiting end-to-end process. Strong analytical and problem-solving skills with the ability to deliver scalable solutions Excellent collaborator communication and cross-functional collaboration skills with the ability to take complex concepts and convey them simply to less technical audiences Working knowledge of data privacy regulations (e.g., GDPR). Ability to manage priorities independently in a fast-paced environment. Curiosity and willingness to learn emerging technologies and AI-enabled tools. Preferred Qualifications Workday certification in Recruiting; certifications in Workday HCM & other modules a plus Experience supporting recruiting ecosystem tools such as: Paradox, GoodTime (Interview Scheduling) Gem (CRM) HiredScore, Textio, BrightHire (AI/talent intelligence) Advanced Workday reporting expertise (calculated fields, matrix reports, dashboards). At least 1 year experience with Workday Onboarding and DocuSign integrations. Previous experience working in a service delivery model which includes a shared services organisation Previous consulting experience with a consulting/software company or previous experience with a medium-to-large multinational company Previous experience bringing to bear Workday AI/ML features to improve outcomes in HR Operations and User Experience Previous experience supporting global People processes across multiple regions (EMEA/APAC) a plus 1 or more years experience using generative AI tools (e.g., ChatGPT Enterprise, Microsoft Copilot, Gemini, Claude Code) to draft functional specifications, business requirements, test scripts, and training documentation. Accelerate report writing and calculated field logic design and/or 1 year of previous exposure to AI driven workflow automation/orchestration platforms or agent-building tools e.g. Sana Agent Builder, Google Agentspace, Glean, etc. (strongly preferred) Strong HR domain expertise with the ability to influence and promote leading practices Experience building or supporting applications using Workday Extend a plus. Additional Details The base pay range for this position is expected in the range below: $86,800 - $150,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Remote roles are not eligible for U.S. visa sponsorship. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible . click apply for full job details
10/26/2026
Full time
This job is with eBay, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate problem solvers, innovators, and dreamers - and help us connect people and build communities to compose economic opportunity for all. The Role People are at the center of everything we do. The People Technology Solutions team (within our People Operations organization) provides the enabling technology foundation for candidate and employee experience at eBay. Our ecosystem is anchored in Workday HCM and extended through best-in-class SaaS platforms, custom applications, analytics, and emerging AI driven solutions. We are looking for a product-minded Sr. People Technology Analyst to help shape and scale eBay's recruiting technology experience. This role will partner closely with Talent Acquisition, TA Operations, IT, and other collaborators. It will focus on understanding business needs, defining product priorities, and delivering solutions. These solutions help candidates, hiring managers, and recruiters navigate the entire recruiting process. Workday Recruiting is a core platform for this role, but the scope is broader than Workday configuration. The successful candidate will think end-to-end across the TA ecosystem, including integrated sourcing, screening & assessment, interview scheduling, and structured interview tools, skills data, reporting, user experience, automation, and AI-enabled capabilities. This person will help translate recruiting strategy into scalable technology solutions, and improve the candidate, manager and recruiter experiences at eBay. This individual contributor role is a hybrid role with proximity to our Salt Lake City office. Working arrangements are Hybrid (3 days onsite/week) in the Salt Lake City office. Also, the ability to work flexible hours for global collaboration, when needed. What You'll Accomplish: Serve as a product-minded technology partner for eBay's recruiting ecosystem, with Workday Recruiting as the core platform. Contribute to roadmap development for recruiting technology enhancements, balancing business priorities, user needs, operational requirements, and technical feasibility. Partner with Talent Acquisition, TA Operations, IT, and other collaborators to understand needs, define requirements, and prioritize solutions. Partner with TA Operations to support and enhance the recruiting technology ecosystem, including interview scheduling platforms (Paradox), CRM platforms (Gem, Phenom People) and AI-enabled recruiting tools (HiredScore, Textio, BrightHire, CodeSignal etc). Collaborate cross-functionally to translate business and technical requirements into scalable solution builds and AI use cases, including user stories, process flows, business rules, solution concepts, and success measures. Lead configuration, testing, deployment, and optimization of Workday Recruiting for assigned projects. Identify and implement automation opportunities using AI and workflow orchestration tools (e.g., Workday Developer Agent, Sana Agent Builder or similar platforms). Support development of custom applications using Workday Extend where tailored solutions are required. Develop and maintain reports, dashboards, and calculated fields to enable data-driven decisions. Provide production support and issue resolution while identifying root causes and scalable improvements. Support transitions, communications, training, and adoption for new/improved processes and capabilities. Partner with IT and vendors to support integrations, data flows, technical dependencies, and platform governance. Participate in internal audits, SOX cycles, data privacy reviews, and compliance-related documentation as needed. Maintain documentation, including product requirements, process maps, test scripts, release notes, project plans, and support materials. Stay ahead of Workday, recruiting technology, skills, AI, and HR technology trends, and assess their applicability to eBay's People technology ecosystem. What You'll Bring Bachelor's degree in Information Science, Human Resources, Computer Science, or equivalent experience. 3-5 years of dynamic hands-on HRIS experience, including experience with HR SaaS-based systems 3+ years of hands-on Workday configuration experience with at least 2+ years of Workday Recruiting configuration experience. Current on emerging AI trends in HR technology and assess applicability to eBay's people technology ecosystem. Strong functional expertise in recruiting end-to-end process. Strong analytical and problem-solving skills with the ability to deliver scalable solutions Excellent collaborator communication and cross-functional collaboration skills with the ability to take complex concepts and convey them simply to less technical audiences Working knowledge of data privacy regulations (e.g., GDPR). Ability to manage priorities independently in a fast-paced environment. Curiosity and willingness to learn emerging technologies and AI-enabled tools. Preferred Qualifications Workday certification in Recruiting; certifications in Workday HCM & other modules a plus Experience supporting recruiting ecosystem tools such as: Paradox, GoodTime (Interview Scheduling) Gem (CRM) HiredScore, Textio, BrightHire (AI/talent intelligence) Advanced Workday reporting expertise (calculated fields, matrix reports, dashboards). At least 1 year experience with Workday Onboarding and DocuSign integrations. Previous experience working in a service delivery model which includes a shared services organisation Previous consulting experience with a consulting/software company or previous experience with a medium-to-large multinational company Previous experience bringing to bear Workday AI/ML features to improve outcomes in HR Operations and User Experience Previous experience supporting global People processes across multiple regions (EMEA/APAC) a plus 1 or more years experience using generative AI tools (e.g., ChatGPT Enterprise, Microsoft Copilot, Gemini, Claude Code) to draft functional specifications, business requirements, test scripts, and training documentation. Accelerate report writing and calculated field logic design and/or 1 year of previous exposure to AI driven workflow automation/orchestration platforms or agent-building tools e.g. Sana Agent Builder, Google Agentspace, Glean, etc. (strongly preferred) Strong HR domain expertise with the ability to influence and promote leading practices Experience building or supporting applications using Workday Extend a plus. Additional Details The base pay range for this position is expected in the range below: $86,800 - $150,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Remote roles are not eligible for U.S. visa sponsorship. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company has an exciting opportunity for a Senior Software Engineer Mission Systems Software Developer (Level 5) to join Boeing Defense, Space & Security (BDS) in Daytona Beach, Florida. BDS is a global leader in the development, production, maintenance and enhancement of fixed-wing and rotary wing aircraft, commercial and government satellites, human spaceflight programs and weapons. Key markets include aeronautics, space and weapons. Core capabilities are in development, production and mission enabling upgrades of integrated solutions. BDS delivers the most digitally advanced, simply and efficiently produced and intelligently supported solutions to its customers. Daytona Beach is the company's newest state-of-the-art facility focused on engineering excellence. Florida offers no state income tax and a variety of other desirable personal and financial benefits. This position will include developing software and software tests throughout all phases of the software development life cycle (requirements, architecture, implementation, and verification). The software engineer will develop software in a Continuous Integration / Continuous Deployment (CI/CD) DevSecOps software build pipeline using an agile methodology focused on code quality, security and automation. Position Responsibilities: Develop Participates in use case development of software requirements Ability to lead activities to develop, document and maintain software architecture, requirements, algorithms, interfaces and designs for mission systems software Leads development of code and integration of complex Mission Systems software components into a fully functional software system Provides technical leadership for software projects and leads less experienced software engineers Acts as an independent set of eyes and ears for Program Managers and the customer, highlighting potential best practices on the team, as well as areas for improvement Actively participates in program activities, from initial proposal and planning to delivery Supports the identification and analysis of program/project software quality metrics to improve software quality and manage risk Basic Qualifications (Required Skills/ Experience): Bachelor's Degree Ability to acquire a U.S. Secret Security Clearance (Post-Start) 10 years of experience with full life-cycle software development, modeling, simulation, testing, and/or analysis using C, C++, C#, Python, Java, Ada, and/or Linux 10 years of experience with version control systems such as Git, ClearCase, or Subversion Preferred Qualifications (Desired Skills/Experience): 14 or more years' related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications Bachelor of Science degree from an accredited course of study, in Computer Engineering, Software Engineering, Computer Science or other technical degree Strong decision-making skills and the ability to work independently but also lead and guide smaller teams of less experienced software engineers. Team leadership experience Software development experience in a collaborative team environment using agile principles and a structured development process including code reviews and automated DevOps processes/tools Experience using team collaboration tools including Git, Bitbucket, JIRA, and Confluence Experience in software development using languages such as C, C++, Java, Ada, and/or Python Experience working on an Agile team in a collaborative environment Travel: May be required up to 10% Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. CodeVue Coding Challenge: To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $184,450 - $249,550 Applications for this position will be accepted until Oct. 27, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation Relocation assistance is not a negotiable benefit for this position. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
10/25/2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company has an exciting opportunity for a Senior Software Engineer Mission Systems Software Developer (Level 5) to join Boeing Defense, Space & Security (BDS) in Daytona Beach, Florida. BDS is a global leader in the development, production, maintenance and enhancement of fixed-wing and rotary wing aircraft, commercial and government satellites, human spaceflight programs and weapons. Key markets include aeronautics, space and weapons. Core capabilities are in development, production and mission enabling upgrades of integrated solutions. BDS delivers the most digitally advanced, simply and efficiently produced and intelligently supported solutions to its customers. Daytona Beach is the company's newest state-of-the-art facility focused on engineering excellence. Florida offers no state income tax and a variety of other desirable personal and financial benefits. This position will include developing software and software tests throughout all phases of the software development life cycle (requirements, architecture, implementation, and verification). The software engineer will develop software in a Continuous Integration / Continuous Deployment (CI/CD) DevSecOps software build pipeline using an agile methodology focused on code quality, security and automation. Position Responsibilities: Develop Participates in use case development of software requirements Ability to lead activities to develop, document and maintain software architecture, requirements, algorithms, interfaces and designs for mission systems software Leads development of code and integration of complex Mission Systems software components into a fully functional software system Provides technical leadership for software projects and leads less experienced software engineers Acts as an independent set of eyes and ears for Program Managers and the customer, highlighting potential best practices on the team, as well as areas for improvement Actively participates in program activities, from initial proposal and planning to delivery Supports the identification and analysis of program/project software quality metrics to improve software quality and manage risk Basic Qualifications (Required Skills/ Experience): Bachelor's Degree Ability to acquire a U.S. Secret Security Clearance (Post-Start) 10 years of experience with full life-cycle software development, modeling, simulation, testing, and/or analysis using C, C++, C#, Python, Java, Ada, and/or Linux 10 years of experience with version control systems such as Git, ClearCase, or Subversion Preferred Qualifications (Desired Skills/Experience): 14 or more years' related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications Bachelor of Science degree from an accredited course of study, in Computer Engineering, Software Engineering, Computer Science or other technical degree Strong decision-making skills and the ability to work independently but also lead and guide smaller teams of less experienced software engineers. Team leadership experience Software development experience in a collaborative team environment using agile principles and a structured development process including code reviews and automated DevOps processes/tools Experience using team collaboration tools including Git, Bitbucket, JIRA, and Confluence Experience in software development using languages such as C, C++, Java, Ada, and/or Python Experience working on an Agile team in a collaborative environment Travel: May be required up to 10% Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. CodeVue Coding Challenge: To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $184,450 - $249,550 Applications for this position will be accepted until Oct. 27, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation Relocation assistance is not a negotiable benefit for this position. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Job Description Job Description About Allocortech Allocortech designs and manufactures safety-critical power electronics, avionics, and control systems for uncrewed, aerospace, and defense platforms. We are a small, fast-moving engineering company based in central Virginia. Programs move on customer timelines, not committee calendars - which is why the PMO needs someone who can keep multiple workstreams visible, documented, and on schedule. About the role We are hiring a detail-oriented Program Coordinator to sit at the center of the Program Management Office. You will support planning, execution, and governance across several concurrent programs, working with program managers, project leads, and cross-functional stakeholders. You will be the connective tissue of the PMO: maintaining schedules and documentation, tracking risks and dependencies, processing customer purchase orders and contracts, and making sure program teams and leadership have the visibility they need to make good decisions. This is a strong fit for someone who is highly organized, communicates clearly at every level of the company, and likes bringing structure to complex, fast-moving work. What you will do Coordinate day-to-day execution across multiple concurrent programs - timelines, milestones, deliverables, and dependencies. Maintain PMO governance artifacts: status reports, RAID logs (risks, actions, issues, decisions), and program dashboards. Support program and project managers with scheduling, resource tracking, budget monitoring, and documentation. Plan and facilitate governance meetings (steering committees, stand-ups, retrospectives): agendas, minutes, and action-item follow-through. Monitor program budgets against forecast and flag variances or risks early. Maintain and improve PMO templates, tools, and standard operating procedures. Serve as liaison among program teams, stakeholders, and leadership so communication stays timely and accurate. Track cross-program dependencies and risks; escalate issues before they become blockers. Support intake and prioritization of new program requests, and onboard staff to PMO tools and processes. Contribute to post-program reviews and lessons-learned documentation. Receive and log incoming customer purchase orders; coordinate internal approval. Enter approved purchase orders and related contract information into internal systems accurately and on schedule. Track customer contracts through review, approval, and execution, with proper documentation and filing. Assist with customer billables and invoices. Required qualifications Bachelor's degree in Business, Management, Operations, or a related field - or equivalent practical experience. 3-5 years in program coordination, project coordination, a PMO, or a similar operations role. Experience in aerospace and defense (or a closely related regulated hardware / manufacturing environment). Working knowledge of Agile, Waterfall, or hybrid program methods. Proficiency with project and collaboration tools (Jira, Asana, Smartsheet, Microsoft Project, or similar). Strong organization and attention to detail; able to hold several priorities at once. Clear written and verbal communication, including status updates to leadership. Sound judgment and a proactive, problem-solving posture when issues or risks appear. Preferred qualifications CAPM, PMP, or similar certification - or actively working toward one. Experience inside a formal PMO governance framework. Advanced Excel or other reporting / data-visualization skills. Experience supporting programs in a technology or professional-services environment. Comfort with purchase-order, contract, and invoice workflows. Why Allocortech Just over 50 people. Revenue has tripled. Founders from Kitty Hawk/Cora, Google, Rockwell Collins, and Lockheed. Small enough that your board flies. Serious enough that the architecture holds up in the air and on the water. American-made. Mountains out the window. APPLY NOW This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production and lab areas. Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one component of our total rewards package. Employees may receive equity opportunities and/or cash bonus, and have access to a robust benefits package including: top tier medical HMO, PPO & a 100% company-sponsored HSA plan option, dental and vision coverage, unlimited PTO, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match. Eligibility for benefits may vary based on employment status; please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company's discretion. Important Information FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR), Allocor.Tech Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Allocor.tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Allocor.Tech, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We review applications on a rolling basis and move quickly for strong fits.
10/25/2026
Full time
Job Description Job Description About Allocortech Allocortech designs and manufactures safety-critical power electronics, avionics, and control systems for uncrewed, aerospace, and defense platforms. We are a small, fast-moving engineering company based in central Virginia. Programs move on customer timelines, not committee calendars - which is why the PMO needs someone who can keep multiple workstreams visible, documented, and on schedule. About the role We are hiring a detail-oriented Program Coordinator to sit at the center of the Program Management Office. You will support planning, execution, and governance across several concurrent programs, working with program managers, project leads, and cross-functional stakeholders. You will be the connective tissue of the PMO: maintaining schedules and documentation, tracking risks and dependencies, processing customer purchase orders and contracts, and making sure program teams and leadership have the visibility they need to make good decisions. This is a strong fit for someone who is highly organized, communicates clearly at every level of the company, and likes bringing structure to complex, fast-moving work. What you will do Coordinate day-to-day execution across multiple concurrent programs - timelines, milestones, deliverables, and dependencies. Maintain PMO governance artifacts: status reports, RAID logs (risks, actions, issues, decisions), and program dashboards. Support program and project managers with scheduling, resource tracking, budget monitoring, and documentation. Plan and facilitate governance meetings (steering committees, stand-ups, retrospectives): agendas, minutes, and action-item follow-through. Monitor program budgets against forecast and flag variances or risks early. Maintain and improve PMO templates, tools, and standard operating procedures. Serve as liaison among program teams, stakeholders, and leadership so communication stays timely and accurate. Track cross-program dependencies and risks; escalate issues before they become blockers. Support intake and prioritization of new program requests, and onboard staff to PMO tools and processes. Contribute to post-program reviews and lessons-learned documentation. Receive and log incoming customer purchase orders; coordinate internal approval. Enter approved purchase orders and related contract information into internal systems accurately and on schedule. Track customer contracts through review, approval, and execution, with proper documentation and filing. Assist with customer billables and invoices. Required qualifications Bachelor's degree in Business, Management, Operations, or a related field - or equivalent practical experience. 3-5 years in program coordination, project coordination, a PMO, or a similar operations role. Experience in aerospace and defense (or a closely related regulated hardware / manufacturing environment). Working knowledge of Agile, Waterfall, or hybrid program methods. Proficiency with project and collaboration tools (Jira, Asana, Smartsheet, Microsoft Project, or similar). Strong organization and attention to detail; able to hold several priorities at once. Clear written and verbal communication, including status updates to leadership. Sound judgment and a proactive, problem-solving posture when issues or risks appear. Preferred qualifications CAPM, PMP, or similar certification - or actively working toward one. Experience inside a formal PMO governance framework. Advanced Excel or other reporting / data-visualization skills. Experience supporting programs in a technology or professional-services environment. Comfort with purchase-order, contract, and invoice workflows. Why Allocortech Just over 50 people. Revenue has tripled. Founders from Kitty Hawk/Cora, Google, Rockwell Collins, and Lockheed. Small enough that your board flies. Serious enough that the architecture holds up in the air and on the water. American-made. Mountains out the window. APPLY NOW This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production and lab areas. Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one component of our total rewards package. Employees may receive equity opportunities and/or cash bonus, and have access to a robust benefits package including: top tier medical HMO, PPO & a 100% company-sponsored HSA plan option, dental and vision coverage, unlimited PTO, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match. Eligibility for benefits may vary based on employment status; please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company's discretion. Important Information FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR), Allocor.Tech Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Allocor.tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Allocor.Tech, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We review applications on a rolling basis and move quickly for strong fits.
Job Description Job Description ABOUT ROCKET LAB Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity's reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us. SPACE SYSTEMS At Rocket Lab, we're not just launching rockets - we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it's a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space - our world class Space Systems team is empowering some of the boldest and most ambitious space missions PRINCIPAL SPACECRAFT OPERATIONS ENGINEER II- SECRET CLEARANCE Based on site at Rocket Lab's headquarters in Long Beach, CA the PrincipalSpacecraft Operations Engineer is responsible for ensuring the health, safety, and optimal performance of a growing fleet of satellites while meeting mission objectives and SLAs for both commercial and government customers. This includes supporting diverse missions such as LEO constellations, interplanetary exploration, LEO rendezvous, and SDA-related deployments. Your expertise would be critical during commissioning, orbit raising, routine operations, and potentially re-entry phases, ensuring the health and safety of Rocket Lab's expanding fleet. The Spacecraft Operations team works closely with related teams, such as spacecraft design, AIT, flight software, propulsion, GNC, flight dynamics and ground software development to help improve both the ground and satellite-based capabilities over time. The space operations experience at Rocket Lab is unique because you will cover a multitude of roles/positions and responsibilities, with the large majority of the technical products being supplied through the vertical integration/in-house. WHAT YOU'LL GET TO DO: Serve as the program's mission operations technical lead: set the technical direction and strategy for operations, plan and prioritize the work of the mission operations staff, and act as the primary operations point of contact for program-level design decisions and trades Advocate for operability across the program: influence spacecraft and ground architecture upstream so vehicles are designed to be operated safely, efficiently, and autonomously, and push for changes to program design and execution when operational needs demand it Own mission operations requirements and lead requirements validation and verification for spacecraft missions and system-level capability and function Define the automation strategy and lead the development of robust, software-driven methods for mission operations, testing, and data analysis to ensure efficient, repeatable, and reliable spacecraft operation Design, develop, and test flight software sequences and FDIR/telemetry configurations to ensure spacecraft health and fault management through software-driven processes Architect, develop, and test ground software for long-duration operations, including scripting and automation frameworks that make operations robust, hands-off, and scalable across a growing fleet Establish and steward the integration, testing, and maintenance of mission operations tooling and codebases, including CI, version control, and release discipline. Ensure the on-call or shift schedules of operations Author and own interface specifications, CONOPS, contingency procedures, and other operational design documents Lead validation of flight products and procedures against spacecraft simulation tools, including flatsat, HITL, SIL, and digital twins Support AIT teams across multiple spacecraft integrated tests (TVAC, propulsion stack, DITL Provide program and product support to team leads and program managers, and serve as a key technical interface between the NZ and USA engineering teams Represent mission operations in program milestone reviews, design reviews, and readiness gates, and drive continuous improvement through post-mission lessons learned YOU'LL BRING THESE QUALIFICATIONS AS A PRINCIPALSPACECRAFT OPERATIONS ENGINEER: Bachelor's degree in engineering (software, computer, electrical, aerospace, mechanical, or other technical engineering discipline) 12+ years of direct experience in any of the following: space mission design, satellite subsystems, ground systems, spacecraft command control, or spacecraft operations 5+ years of experience leading teams of engineers through spacecraft missions or related aerospace projects Previous experience in roles such as Mission Lead, Mission Director, Flight Director, or Senior Spacecraft Operations Engineer Previous experience supporting mission operations activities in an on-console or operator-in-the-loop capacity Thorough understanding of key spacecraft subsystems and associated components, including attitude determination and control systems (ADCS), electrical power systems (EPS), space-to-ground communications, command and data handling (C&DH), thermal control systems (TCS), spacecraft propulsion systems, and fault detection, isolation, and recovery (FDIR) Understanding of the space environment, orbital mechanics, and rigid body dynamics 5+ years of direct software development experience (Python/Ruby/C/C++/other high-level languages), covering items such as spacecraft onboard flight scripts, ground scripting and automation, and data manipulation and analysis US citizenship is required due to program requirements Active U.S. Government Secret Security Clearance THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Master's or PhD engineering in engineering (software, computer, electrical, aerospace, mechanical, or other technical engineering discipline) Prior experience in spacecraft operations Prior experience in satellite system design Prior experience in satellite ground systems Exposure to modern development practices - GIT, CI/CD, cloud infrastructure Proficiency with Agile issue-tracking tools, specifically Jira, for mission task management, status tracking, and bug reporting Software-in-the-Loop (SIL) Testing: Exposure to testing frameworks that simulate software behavior in operational environments. Hardware-in-the-Loop (HIL) Testing: Familiarity with testing frameworks that integrate software and hardware systems. Active TS/SCI U.S. Government Security Clearance This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas Anticipated annual equity grant value is designed around function, level, experience, and other factors; realized value depends on vesting and stock-price performance. Join one of the world's fastest-growing space companies and own a piece of it. In addition to competitive base pay, you'll receive company stock as part of your total compensation package, giving you a direct stake in our success. As we expand to new launch sites, groundbreaking missions, and global markets, your ownership has the opportunity to grow alongside the company. Our comprehensive benefits package includes our industry-leading Employee Stock Purchase Program (with a 15% discount on company stock), top-tier medical plans (HMO, PPO, and a zero cost HDHP option with a significant HSA company contribution), dental and vision coverage, paid vacation and sick time, 11 paid holidays, flexible spending and dependent care accounts, paid parental leave, disability and life insurance, and a 401(k) retirement plan with company match. Additional perks include subsidized EV charging, onsite fitness centers (where available), discounted gym memberships, complimentary snacks and beverages, 50% employee discount on our popular merch store, and a variety of other employee discounts. Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Total Compensation (base and equity) $223,025-$339,400 USD Base Salary $173,300-$259,850 USD WHAT TO EXPECT We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: . click apply for full job details
10/25/2026
Full time
Job Description Job Description ABOUT ROCKET LAB Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity's reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us. SPACE SYSTEMS At Rocket Lab, we're not just launching rockets - we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it's a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space - our world class Space Systems team is empowering some of the boldest and most ambitious space missions PRINCIPAL SPACECRAFT OPERATIONS ENGINEER II- SECRET CLEARANCE Based on site at Rocket Lab's headquarters in Long Beach, CA the PrincipalSpacecraft Operations Engineer is responsible for ensuring the health, safety, and optimal performance of a growing fleet of satellites while meeting mission objectives and SLAs for both commercial and government customers. This includes supporting diverse missions such as LEO constellations, interplanetary exploration, LEO rendezvous, and SDA-related deployments. Your expertise would be critical during commissioning, orbit raising, routine operations, and potentially re-entry phases, ensuring the health and safety of Rocket Lab's expanding fleet. The Spacecraft Operations team works closely with related teams, such as spacecraft design, AIT, flight software, propulsion, GNC, flight dynamics and ground software development to help improve both the ground and satellite-based capabilities over time. The space operations experience at Rocket Lab is unique because you will cover a multitude of roles/positions and responsibilities, with the large majority of the technical products being supplied through the vertical integration/in-house. WHAT YOU'LL GET TO DO: Serve as the program's mission operations technical lead: set the technical direction and strategy for operations, plan and prioritize the work of the mission operations staff, and act as the primary operations point of contact for program-level design decisions and trades Advocate for operability across the program: influence spacecraft and ground architecture upstream so vehicles are designed to be operated safely, efficiently, and autonomously, and push for changes to program design and execution when operational needs demand it Own mission operations requirements and lead requirements validation and verification for spacecraft missions and system-level capability and function Define the automation strategy and lead the development of robust, software-driven methods for mission operations, testing, and data analysis to ensure efficient, repeatable, and reliable spacecraft operation Design, develop, and test flight software sequences and FDIR/telemetry configurations to ensure spacecraft health and fault management through software-driven processes Architect, develop, and test ground software for long-duration operations, including scripting and automation frameworks that make operations robust, hands-off, and scalable across a growing fleet Establish and steward the integration, testing, and maintenance of mission operations tooling and codebases, including CI, version control, and release discipline. Ensure the on-call or shift schedules of operations Author and own interface specifications, CONOPS, contingency procedures, and other operational design documents Lead validation of flight products and procedures against spacecraft simulation tools, including flatsat, HITL, SIL, and digital twins Support AIT teams across multiple spacecraft integrated tests (TVAC, propulsion stack, DITL Provide program and product support to team leads and program managers, and serve as a key technical interface between the NZ and USA engineering teams Represent mission operations in program milestone reviews, design reviews, and readiness gates, and drive continuous improvement through post-mission lessons learned YOU'LL BRING THESE QUALIFICATIONS AS A PRINCIPALSPACECRAFT OPERATIONS ENGINEER: Bachelor's degree in engineering (software, computer, electrical, aerospace, mechanical, or other technical engineering discipline) 12+ years of direct experience in any of the following: space mission design, satellite subsystems, ground systems, spacecraft command control, or spacecraft operations 5+ years of experience leading teams of engineers through spacecraft missions or related aerospace projects Previous experience in roles such as Mission Lead, Mission Director, Flight Director, or Senior Spacecraft Operations Engineer Previous experience supporting mission operations activities in an on-console or operator-in-the-loop capacity Thorough understanding of key spacecraft subsystems and associated components, including attitude determination and control systems (ADCS), electrical power systems (EPS), space-to-ground communications, command and data handling (C&DH), thermal control systems (TCS), spacecraft propulsion systems, and fault detection, isolation, and recovery (FDIR) Understanding of the space environment, orbital mechanics, and rigid body dynamics 5+ years of direct software development experience (Python/Ruby/C/C++/other high-level languages), covering items such as spacecraft onboard flight scripts, ground scripting and automation, and data manipulation and analysis US citizenship is required due to program requirements Active U.S. Government Secret Security Clearance THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Master's or PhD engineering in engineering (software, computer, electrical, aerospace, mechanical, or other technical engineering discipline) Prior experience in spacecraft operations Prior experience in satellite system design Prior experience in satellite ground systems Exposure to modern development practices - GIT, CI/CD, cloud infrastructure Proficiency with Agile issue-tracking tools, specifically Jira, for mission task management, status tracking, and bug reporting Software-in-the-Loop (SIL) Testing: Exposure to testing frameworks that simulate software behavior in operational environments. Hardware-in-the-Loop (HIL) Testing: Familiarity with testing frameworks that integrate software and hardware systems. Active TS/SCI U.S. Government Security Clearance This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas Anticipated annual equity grant value is designed around function, level, experience, and other factors; realized value depends on vesting and stock-price performance. Join one of the world's fastest-growing space companies and own a piece of it. In addition to competitive base pay, you'll receive company stock as part of your total compensation package, giving you a direct stake in our success. As we expand to new launch sites, groundbreaking missions, and global markets, your ownership has the opportunity to grow alongside the company. Our comprehensive benefits package includes our industry-leading Employee Stock Purchase Program (with a 15% discount on company stock), top-tier medical plans (HMO, PPO, and a zero cost HDHP option with a significant HSA company contribution), dental and vision coverage, paid vacation and sick time, 11 paid holidays, flexible spending and dependent care accounts, paid parental leave, disability and life insurance, and a 401(k) retirement plan with company match. Additional perks include subsidized EV charging, onsite fitness centers (where available), discounted gym memberships, complimentary snacks and beverages, 50% employee discount on our popular merch store, and a variety of other employee discounts. Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Total Compensation (base and equity) $223,025-$339,400 USD Base Salary $173,300-$259,850 USD WHAT TO EXPECT We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: . click apply for full job details
Pay Range: $59.35hr - $77.03hr Job Overview: We are seeking an experienced Microsoft Purview Engineer to design, implement, configure, and operate enterprise data security, information protection, compliance, and data governance solutions using Microsoft Purview. The engineer will translate enterprise data protection and governance requirements into scalable technical solutions across Microsoft Fabric, Azure, cloud, endpoint, and enterprise data environments. The role partners with cybersecurity, data, cloud, Fabric, Microsoft 365, architecture, legal and compliance, application, and business teams to protect sensitive information while enabling secure data use, analytics, Microsoft Fabric, and enterprise AI adoption. Major Responsibilities: Design, configure, deploy, and support Microsoft Purview capabilities across enterprise environments. Engineer solutions for information protection, sensitivity labeling, Data Loss Prevention (DLP), data classification, and data security posture management. Configure sensitive information types, classifiers, labels, policies, and related data protection controls in Microsoft Fabric. Develop and maintain enterprise standards, configurations, operating procedures, and support documentation. Troubleshoot complex Purview configuration, policy, integration, and operational issues. Automate repeatable administration, monitoring, and engineering activities where appropriate. Design and implement DLP policies for Microsoft Fabric and other supported enterprise environments. Implement and maintain enterprise sensitivity labels and information-protection policies in Microsoft Fabric. Support Client and classification of sensitive information using Sensitive Information Types and classifiers. Analyze policy matches, exceptions, false positives, and business impact; tune controls to improve effectiveness. Collaborate with application owners, data owners, and data stewards to remediate identified data-protection risks. Implement and support Microsoft Purview Data Map and Unified Catalog capabilities. Configure scanning and metadata Client across supported enterprise data environments. Support data cataloging, business metadata, classification, lineage, data domains, and governance processes. Work with data owners and stewards to improve data discoverability, ownership, quality, and governance. Implement role-based access aligned with least-privilege principles. Engineer and support Purview capabilities that improve visibility into sensitive-data exposure and risk. Support Data Security Posture Management and collaborate with security teams on remediation. Support Insider Risk Management, Audit, and data-security investigation requirements where applicable. Develop monitoring and reporting for policy coverage, data exposure, control effectiveness, and remediation status. Partner with cybersecurity teams during investigations involving sensitive enterprise information. Configure and support Client, Audit, Data Lifecycle Management, Records Management, and Compliance Manager based on organizational requirements. Partner with Legal, Cybersecurity, Privacy, Records Management, and Compliance teams to translate requirements into technical configurations. Support retention, records, and information lifecycle requirements. Produce technical documentation and evidence for governance, audit, and compliance processes. Support secure enterprise adoption of AI applications and AI agents through appropriate Purview data-security controls. Identify sensitive-data exposure and oversharing risks associated with enterprise AI use. Work with AI, cybersecurity, identity, application, and data teams to establish reusable data-protection patterns for AI solutions. Evaluate evolving Purview capabilities applicable to AI data security and incorporate approved capabilities into enterprise architecture. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Data Engineering, or a related discipline, or equivalent relevant experience with 6+ years of relevant experience. Strong hands-on experience with Microsoft Purview, Microsoft Fabric, Microsoft 365 security and compliance technologies, data governance, or enterprise data security. Demonstrated Azure + Purview + Fabric/OneLake experience. Advanced hands-on expertise implementing Microsoft Purview solutions in large enterprise environments. Ability to independently design complex Purview solutions and translate security, governance, and compliance requirements into technical architectures. Experience with Microsoft Fabric, OneLake, Azure Data Lake, Azure SQL, and related enterprise data platforms. Experience implementing or supporting Information Protection, sensitivity labels, DLP, data classification, retention, or related capabilities. Strong understanding of Microsoft Azure, Microsoft Fabric, and Microsoft 365. Ability to lead technical initiatives, solution designs, implementation patterns, and production deployments. Ability to mentor engineers and establish engineering standards and implementation practices. Ability to evaluate emerging Purview capabilities and recommend enterprise adoption approaches. Experience troubleshooting complex enterprise security or data-governance configurations. Understanding of data governance, privacy, security, and information lifecycle concepts. Strong analytical, documentation, communication, and stakeholder-management skills. Ability to lead complex technical workstreams and coordinate delivery with multiple application and platform teams. Demonstrated technical leadership across multidisciplinary teams. Preferred Qualifications: Microsoft Purview implementation experience in a large global enterprise. Experience with Microsoft Entra ID and Azure security. Experience with PowerShell, APIs, scripting, and configuration automation. Experience with enterprise data catalogs, metadata management, lineage, and governance. Experience with DLP, sensitivity labels, retention policies, eDiscovery, Insider Risk Management, and Data Security Posture Management. Knowledge of cybersecurity frameworks and regulatory or compliance requirements relevant to large enterprises. Experience securing data used by generative AI, Microsoft 365 Copilot, retrieval-augmented generation applications, or enterprise AI agents. Relevant Microsoft security, compliance, Azure, or data certifications. Preferred Certifications: Microsoft Certified: Fabric Analytics Engineer Associate. Microsoft Certified: Information Security Administrator Associate. Microsoft Azure certification. CISSP, CCSP, or CISM. Key Competencies: Microsoft Fabric. Data Security & Information Protection. Data Loss Prevention. Data Governance & Catalog. Sensitivity Labeling & Classification. Data Security Posture Management. Microsoft 365 Security & Compliance. Azure Data & Cloud Security. eDiscovery & Information Lifecycle. AI & Copilot Data Security. Automation & Engineering. Technical Leadership. Cross-functional Collaboration. Microsoft Purview Engineering. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
10/25/2026
Full time
Pay Range: $59.35hr - $77.03hr Job Overview: We are seeking an experienced Microsoft Purview Engineer to design, implement, configure, and operate enterprise data security, information protection, compliance, and data governance solutions using Microsoft Purview. The engineer will translate enterprise data protection and governance requirements into scalable technical solutions across Microsoft Fabric, Azure, cloud, endpoint, and enterprise data environments. The role partners with cybersecurity, data, cloud, Fabric, Microsoft 365, architecture, legal and compliance, application, and business teams to protect sensitive information while enabling secure data use, analytics, Microsoft Fabric, and enterprise AI adoption. Major Responsibilities: Design, configure, deploy, and support Microsoft Purview capabilities across enterprise environments. Engineer solutions for information protection, sensitivity labeling, Data Loss Prevention (DLP), data classification, and data security posture management. Configure sensitive information types, classifiers, labels, policies, and related data protection controls in Microsoft Fabric. Develop and maintain enterprise standards, configurations, operating procedures, and support documentation. Troubleshoot complex Purview configuration, policy, integration, and operational issues. Automate repeatable administration, monitoring, and engineering activities where appropriate. Design and implement DLP policies for Microsoft Fabric and other supported enterprise environments. Implement and maintain enterprise sensitivity labels and information-protection policies in Microsoft Fabric. Support Client and classification of sensitive information using Sensitive Information Types and classifiers. Analyze policy matches, exceptions, false positives, and business impact; tune controls to improve effectiveness. Collaborate with application owners, data owners, and data stewards to remediate identified data-protection risks. Implement and support Microsoft Purview Data Map and Unified Catalog capabilities. Configure scanning and metadata Client across supported enterprise data environments. Support data cataloging, business metadata, classification, lineage, data domains, and governance processes. Work with data owners and stewards to improve data discoverability, ownership, quality, and governance. Implement role-based access aligned with least-privilege principles. Engineer and support Purview capabilities that improve visibility into sensitive-data exposure and risk. Support Data Security Posture Management and collaborate with security teams on remediation. Support Insider Risk Management, Audit, and data-security investigation requirements where applicable. Develop monitoring and reporting for policy coverage, data exposure, control effectiveness, and remediation status. Partner with cybersecurity teams during investigations involving sensitive enterprise information. Configure and support Client, Audit, Data Lifecycle Management, Records Management, and Compliance Manager based on organizational requirements. Partner with Legal, Cybersecurity, Privacy, Records Management, and Compliance teams to translate requirements into technical configurations. Support retention, records, and information lifecycle requirements. Produce technical documentation and evidence for governance, audit, and compliance processes. Support secure enterprise adoption of AI applications and AI agents through appropriate Purview data-security controls. Identify sensitive-data exposure and oversharing risks associated with enterprise AI use. Work with AI, cybersecurity, identity, application, and data teams to establish reusable data-protection patterns for AI solutions. Evaluate evolving Purview capabilities applicable to AI data security and incorporate approved capabilities into enterprise architecture. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Data Engineering, or a related discipline, or equivalent relevant experience with 6+ years of relevant experience. Strong hands-on experience with Microsoft Purview, Microsoft Fabric, Microsoft 365 security and compliance technologies, data governance, or enterprise data security. Demonstrated Azure + Purview + Fabric/OneLake experience. Advanced hands-on expertise implementing Microsoft Purview solutions in large enterprise environments. Ability to independently design complex Purview solutions and translate security, governance, and compliance requirements into technical architectures. Experience with Microsoft Fabric, OneLake, Azure Data Lake, Azure SQL, and related enterprise data platforms. Experience implementing or supporting Information Protection, sensitivity labels, DLP, data classification, retention, or related capabilities. Strong understanding of Microsoft Azure, Microsoft Fabric, and Microsoft 365. Ability to lead technical initiatives, solution designs, implementation patterns, and production deployments. Ability to mentor engineers and establish engineering standards and implementation practices. Ability to evaluate emerging Purview capabilities and recommend enterprise adoption approaches. Experience troubleshooting complex enterprise security or data-governance configurations. Understanding of data governance, privacy, security, and information lifecycle concepts. Strong analytical, documentation, communication, and stakeholder-management skills. Ability to lead complex technical workstreams and coordinate delivery with multiple application and platform teams. Demonstrated technical leadership across multidisciplinary teams. Preferred Qualifications: Microsoft Purview implementation experience in a large global enterprise. Experience with Microsoft Entra ID and Azure security. Experience with PowerShell, APIs, scripting, and configuration automation. Experience with enterprise data catalogs, metadata management, lineage, and governance. Experience with DLP, sensitivity labels, retention policies, eDiscovery, Insider Risk Management, and Data Security Posture Management. Knowledge of cybersecurity frameworks and regulatory or compliance requirements relevant to large enterprises. Experience securing data used by generative AI, Microsoft 365 Copilot, retrieval-augmented generation applications, or enterprise AI agents. Relevant Microsoft security, compliance, Azure, or data certifications. Preferred Certifications: Microsoft Certified: Fabric Analytics Engineer Associate. Microsoft Certified: Information Security Administrator Associate. Microsoft Azure certification. CISSP, CCSP, or CISM. Key Competencies: Microsoft Fabric. Data Security & Information Protection. Data Loss Prevention. Data Governance & Catalog. Sensitivity Labeling & Classification. Data Security Posture Management. Microsoft 365 Security & Compliance. Azure Data & Cloud Security. eDiscovery & Information Lifecycle. AI & Copilot Data Security. Automation & Engineering. Technical Leadership. Cross-functional Collaboration. Microsoft Purview Engineering. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
