208 jobs found

Solutions Analyst Pre-Sales US-TX-Irving Job ID: 34436 Type: Full-Time # of Openings: 1 Category: Sales Support CUSA SW Regional Office About the Role The Solutions Analyst is a key technical and strategic partner responsible for designing tailored Canon software and workflow solutions that solve complex client business challenges. In this role, you will bridge the gap between technical innovation and consultative sales, collaborating directly with internal Sales teams to drive revenue. You will serve as a trusted advisor to both internal stakeholders and external clients, leveraging your investigative skills to assess current business processes and architect scalable, secure system requirements. Your Impact Sales Strategy Alignment: Partner with assigned internal Sales teams and Sales Managers to develop, execute, and participate in strategic revenue initiatives for Software Solutions and Professional Services. Client Consultation: Interface with customers, executive sponsors, and key stakeholders to analyze current workflows and identify business process improvement opportunities. Solution Architecture: Engineer high-level system requirements based on customer needs, ensuring all technical designs align with budget, schedule, and operational constraints. Proof of Concept (POC): Develop and deliver technical Proofs of Concept to demonstrate product viability and secure customer approval. Documentation & SOWs: Author comprehensive Statements of Work (SOW) outlining clear customer requirements, mutual responsibilities, and Canon deliverables. About You: The Skills & Expertise You Bring Experience: Bachelor's degree or equivalent milestone of 5+ years supporting software sales alongside an internal Sales team (direct sales experience is highly valued). Technical Acumen: Thorough, deep understanding of Information Technology systems, enterprise infrastructure, and modern tech terminology. Industry Certifications: Active certifications in CompTIA Cloud Essentials+, CompTIA Project+, and CompTIA Security+ are required. Communication: Exceptional verbal and written communication skills, with a proven ability to adapt delivery styles across external clients, internal sales leadership, and sales representatives. Soft Skills: Superior personal organizational skills, acute attention to detail, and strong analytical problem-solving traits. Preferred Qualifications Microsoft Server or Cloud architect certifications. Hands-on experience or certifications with Canon and 3rd-party software ecosystems (e.g., uniFLOW, PaperCut, Laserfiche, Kofax). Core Competencies Consultative & Solution-Based Selling Document Management, Scanning Applications, and Automated Workflows Output Management Solutions Enterprise Security Services & Compliance In accordance with applicable law, we are providing the anticipated base salary for this role: $76,150 - $114,040 annually. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . Posting Tags Compensation details: 40 Yearly Salary PIcdfdc-7982

Job Description Job Description At Atom Computing, we build quantum computers using arrays of optically trapped neutral atoms that will empower customers to achieve unprecedented computational breakthroughs. Join a world-class team of scientists, engineers, and business professionals to advance the state-of-the-art in quantum computing. Atom Computing is seeking a hands-on Principal Hardware Engineer with specific expertise in high speed mixed-signal design to lead the architecture, implementation, and deployment of custom electronic assemblies for the control system of our quantum computer. In this role, you will drive hardware strategy across multiple concurrent projects while remaining deeply engaged in the tactical engineering work This position is located in Boulder, Colorado, and will report to the Control Systems Manager. Responsibilities Drive high level system architectures for instruments with partitioning functions across PCBAs, guiding FPGA/control selection, and setting power, clocking, and interconnect strategy Advise or guide technical approach for high-speed mixed-signal front ends, including analog/RF signal chains, DAC and ADC selection, and the noise, linearity, and phase-noise requirements Lead and mentor the team through instrument design, including early brainstorming, simulation, and prototyping, actively participating in schematic and layout design reviews, and collaborating during board bring-up and characterization. Collaborate with quantum engineers and other groups to understand system needs, discuss solutions and define hardware design requirements. Experience & Education BS or MS in Electrical Engineering, Computer Engineering, or a related technical field. 10+ years of relevant postgraduate professional experience in board-level analog and digital circuit design, preferably with Altium Designer. Direct experience designing boards with large, high pin count ICs (FPGAs, processors) with interfaces to high speed communication busses, memory, sophisticated clocking, and high speed analog / RF circuitry Required Qualifications Self-motivated, collaborative, and driven to work effectively in a fast-growing startup environment. Experience teaching and mentoring others in hardware design concepts and process Ability to effectively communicate and collaborate with a diverse team of experimental physicists, hardware, and software engineers. Strong grasp of PCB design best practices across the full design cycle, from concept through fabrication and bring-up and production Mixed signal design experience Demonstrated proficiency with electronic test equipment (e.g., oscilloscopes, spectrum and logic analyzers, signal generators) for the bring-up and debug of prototype electronics assemblies. Preferred Qualifications Familiarity with RF design concepts and/or software defined radio Experience with high speed digital and analog I/O and connector/cable selection and characterization Experience with multi-gigabit serial transceiver lane design, evaluation, equalization Experience with IBIS-AMI modeling and correlation for multi-gigabit serial interfaces Capable in scripting languages (e.g., Python) for basic data acquisition, instrument control, and automating hardware test and characterization. Experience designing high speed memory interfaces Experience working in a Linux environment Familiarity with the MicroTCA, PXIe, or similar pluggable instrument standards Atom Computing provides a wide variety of perks and benefits, including fully paid medical, dental, and vision insurance for our employees and their dependents. Additionally, unlimited paid time off, 401K company matching, short- and long-term disability, FSA, dependent care benefits, and life insurance. We also offer drinks, snacks, and catered team lunches in our offices, every day! The base salary range for this position is between $180,000 - $220,000 annually, commensurate with experience. In addition to salary, we offer an annual bonus and equity in the company. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Senior Enterprise Change Management Lead - Digital & AI Transformation Position Overview Enterprise AI and digital technology transformations require more than technology implementation-they require organizational readiness, stakeholder alignment, and sustained adoption. This role will drive enterprise change management initiatives supporting digital technology, data platforms, analytics, AI solutions, applications, and governance changes. Reporting through the Digital Technology Change Management and Training office, the successful candidate will partner closely with technical, business, and executive stakeholders to ensure new capabilities are understood, embraced, and integrated into ways of working. Working closely with Chief Digital Officers, Chief Data & AI Officers, senior leaders, and Data, Analytics & AI teams, this individual will develop and execute change strategies, build organizational change capability, and support measurable adoption and business value. What You'll Do / Key Responsibilities Direct enterprise change management activities and initiatives. Partner with Chief Digital Officers and Chief Data & AI Officers to drive ownership, influence, and change advocacy. Communicate change goals aligned with organizational objectives. Align change advisory and consultancy resources with organizational needs. Build organizational change capability and maturity through training, communications, and change advocacy. Develop change management strategies for enterprise initiatives using structured methodologies. Lead change management activities, including change impact assessments, user readiness assessments, and communication strategies. Conduct impact analysis with key stakeholders and execute plans addressing organizational and business readiness. Partner with Data, Analytics & AI teams to design and implement adoption approaches for AI applications, data platforms, governance frameworks, process changes, and automation solutions. Define, measure, and report success metrics and change efforts. Support and engage senior leaders as change sponsors throughout large-scale change initiatives. Align stakeholders and teams on change methodologies and activities, ensuring alignment with enterprise strategy and measurable business value from data and AI investments. Provide mentoring, coaching, and feedback while sharing best practices and lessons learned. Take ownership of assigned change management deliverables and their successful execution. Required Qualifications Demonstrated experience leading enterprise-wide changes stemming from Digital Technology, Data Platforms/Products, Data Analytics, AI Solutions, Applications, or Governance changes. Experience with large-scale enterprise change adoption impacting people, including understanding of the change lifecycle and how people adopt change. Experience creating actionable deliverables for the five change management levers: Communications Plan Sponsor Roadmap Coaching Plan Training Plan Resistance Management Plan Preferred Qualifications Experience with Project Management and Agile development. Experience working with data governance, data products, analytics platforms, or AI/ML solutions. Experience managing formal IT change processes, training, and go-live support. Exceptional written and oral communication skills, including the ability to develop executive-level presentations for ELT and Board audiences. Ability to clearly articulate messages to a variety of audiences. Experience managing communications, training, and stakeholder engagement. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Overview The Assistant Manager Virtual Branch supports the success of GreenState's Virtual Branch by overseeing daily operations, developing staff, and ensuring outstanding service delivery across digital and phone channels. This role provides next-level support for escalated member interactions, drives sales performance, and fosters a culture that aligns with GreenState's mission, vision, core values, and Member Experience Standards. GreenState Culture: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Hours: M-F 8-5:30 2-3 Saturdays a month from 8:30-12:30 Salary range position is $71.944.86 - $84,112.08 with a monthly incentive opportunity and a progressive benefits package. Responsibilities Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.Demonstrates a positive member service (internal and external) focus at all times.Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.Ensures confidentiality of member information.Supports a diverse and inclusive work environment.Lead, coach, and mentor direct reports and other team members to maximize performance and member experience.Conduct regular coaching sessions, performance reviews and 1-on-1s, identify training needs, and develop individualized improvement plans for members of the team.Oversees training and development by assisting in onboarding and training new hires, providing ongoing training and updates to the team, and ensuring staff remain consistent in adhering to policies, procedures, and service standards.Promotes staff growth and professional development through individual coaching, group training, and succession planning.Oversee daily operations of the sales function within the virtual branch, ensuring optimal staffing, scheduling, and workflow management.Provides guidance and support for escalated or complex member interactions, acting as a resource and mentor for staff. This includes addressing member escalations in a timely manner.Analyze member feedback to continuously improve processes and service delivery.Ensure proper use of CRM software to accurately document sales activities, member communication, and monitor reporting.Performs quality control activities for the team to ensure that team calls and member-facing interactions consistently align with ethical standards and established guidelines.Meets attendance standards to perform job functions including to provide team oversite, coordination of work, and ongoing feedback, and necessary production backup.Leads and or participates in projects and other duties as assigned. Qualifications Minimum of four (4) years of financial institution experience with knowledge of all GreenState accounts and products, or other related communication center and/or financial institution background. Must have one (1) to two (2) years supervisory experience. Proven sales experience with consistent achievement or surpassing targets. Strong knowledge of retail banking products and services, particularly in digital and phone-based channels. Familiarity with Salesforce, loan and deposit core systems, and call center phone systems. Proficiency in Microsoft Office applications. Excellent verbal and written communication skills with the ability to deliver constructive feedback, resolve conflict, and foster collaboration. Skilled in performance management, coaching, and mentoring. Capable of delivering feedback constructively and conducting performance reviews. Regular and punctual attendance required. Must be bondable and registered under the S.A.F.E. Act. Compensation details: .08 Yearly Salary PI8201aaedc5-

Tech Summary: The Product Manager IV serves as a strategic piece within KP's Digital organization, supporting the evolution of enterprise web and mobile experiences that enable members, patients, consumers, and internal business partners to engage seamlessly across digital channels. This role is responsible for driving product strategy, roadmap planning, and execution for shared platform capabilities that power KP's digital ecosystem, ensuring consistency, scalability, accessibility, and operational excellence across consumer-facing experiences. Working at the intersection of business strategy, customer experience, and technology, the Product Manager IV partners closely with stakeholders across Digital Product, Marketing, Experience Design, Analytics, Engineering, Content Management, and Enterprise Programs to identify priorities, define product requirements, and deliver capabilities that advance organizational objectives. The role supports the modernization of digital platforms and shared services while enabling key capabilities such as personalization, experimentation, analytics, content management, customer engagement, and Adobe Experience Platform (AEP) adoption. As a product manager, this position is accountable for backlog governance, roadmap development, prioritization frameworks, and value-based decision making to ensure investments align with enterprise goals and customer needs. The Product Manager IV leverages data, customer insights, and business outcomes to inform product strategy, validate opportunities, and drive continuous optimization across KP's web and mobile channels. This role also plays a critical part in supporting enterprise initiatives, including rebranding efforts, customer retention strategies, and Over-Age Dependent programs, by delivering reusable digital capabilities and targeted experiences at scale. Through strong cross-functional leadership, stakeholder management, risk mitigation, and dependency coordination, the Product Manager IV ensures successful delivery of platform enhancements that improve digital experiences, accelerate innovation, and support KP's long-term digital transformation objectives. Product Management Capability Focus Areas This role demonstrates leadership across the following core product management disciplines: Product Strategy & Vision: Define and evolve the strategic direction for enterprise digital platform capabilities and shared services. Roadmap Management: Develop, communicate, and prioritize product roadmaps aligned with business and customer outcomes. Platform Product Management: Manage reusable digital components, foundational services, and modernization initiatives used across web and mobile applications. Customer Experience Optimization: Enable personalization, experimentation, content delivery, and digital engagement capabilities that improve customer experiences. Data-Driven Decision Making: Utilize analytics, customer insights, performance metrics, and experimentation results to prioritize investments and measure success. Stakeholder Management & Influence: Align diverse business, technology, design, marketing, and operational stakeholders around a common product vision. Agile Product Delivery: Own backlog prioritization, requirements definition, release planning, and product governance across cross-functional teams. Digital Platform Enablement: Support enterprise capabilities including AEP, content management systems, design systems, accessibility standards, and digital experience platforms. Enterprise Program Leadership: Coordinate complex initiatives involving multiple teams, dependencies, and organizational priorities. Operational Excellence & Governance: Establish standards, processes, and measurement frameworks that ensure scalable and sustainable digital product delivery. Job Summary: This senior individual contributor role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, and making decisions on new products or enhancements to bring to market. This includes developing product enhancements based on validated learnings, serving as a facilitator for product teams and diverse stakeholder groups across the organization, and collaborating with operations teams and market stakeholders to support product adoption. This role is also responsible for performing internal and external discovery for new and existing products, validating solutions with end users, funneling learnings to product roadmaps, tracking outcomes and key performance indicators, and partnering with product team members to solve user problems. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; adapting to and learning from change, difficulties, and feedback. Defines product strategy and vision, and develops product roadmaps from ideation to launch by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; developing product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary. Serves as a facilitator for the product team and diverse stakeholder groups across the organization throughout the product management life cycle by coordinating the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; collaborating with operations teams and market stakeholders to support product adoption; coordinating training efforts to build readiness for production support and operational readiness teams; leading feature demos for stakeholders; providing product expertise, peer training, and consultation as appropriate; and adhering to enterprise compliance standards and managing technology risks appropriately. Performs internal and external discovery for new and existing products by collaborating with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funneling learnings to the product roadmap. Tracks outcomes and key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); reviewing analytical dashboards and assessing KPI alignment; and developing and/or maintaining ad hoc reports, status updates, and presentation decks for key stakeholders. Partners with product team members to solve user problems by prioritizing the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and collaborating on competitive and user research/testing, experimentation, and/or design thinking initiatives. Minimum Qualifications: Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements. Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices. Minimum one (1) year experience in a leadership role with or without direct reports.

Relocation assistance available Candidates for this position must have valid work authorization to work in the United States that does not now or in the future require employer sponsorship of a visa or signature by the employer on any immigration-related form Technical Summary: The Digital Experience organization is responsible for delivering secure, accessible, and engaging digital experiences that support Kaiser Permanente members and business stakeholders across web and digital channels. This leadership role serves as a key contributor in shaping the strategy, architecture, implementation, and ongoing evolution of enterprise digital experience platforms and solutions. Working closely with Product Management, User Experience, Engineering, Operations, and other business partners, this position provides technical leadership for teams building enterprise web applications/frameworks/platforms leveraging technologies such as Adobe Experience Manager, Adobe Experience Platform, Adobe Journey Optimizer, Adobe Analytics, Adobe Target, Microsoft Azure Kubernetes Services, and related digital experience capabilities to deliver scalable, personalized, and high-performing member experiences. This position also practice hands on coding integrations, APIs, microservices, and cloud-based applications. In support of Kaiser Permanente's digital experience ecosystem, this role works across a broad portfolio of technologies and platforms, including Adobe Experience Cloud solutions, Angular, React, GraphQL, APIs, microservices, Microsoft Azure, Akamai, F5, Apigee, GitHub, Java, Node.js, NoSQL databases, and enterprise integration frameworks. These technologies enable the delivery of scalable, secure, and personalized digital experiences for members and business stakeholders. This position plays a critical role in advancing digital capabilities, guiding architectural decisions, addressing complex technical challenges, and fostering innovation across member-facing digital channels. The role helps ensure solutions align with organizational standards for security, accessibility, scalability, performance, and operational excellence while supporting the organization's digital transformation objectives. Job Summary: In addition to the responsibilities listed below, this senior technical leader position is also responsible for leading the development of internet applications and software tools. This includes partnering with product teams to understand and define the product vision, and overseeing the development and support of end-to-end solutions including architecting, designing, developing, and testing member-facing applications/systems using cloud, content management systems (CMS) and traditional integrations. This position is also responsible for leading the development of cloud applications, CMS, and integration solutions on a variety of platforms; serving as a lead expert in the research and resolution of technical issues; recommending appropriate interventions/modifications on critical and/or escalated issues; and ensuring work processes and products meet KP IT security and development standards. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Minimum Qualifications: Bachelors degree in Computer Science, CIS, or related field and eight (8) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement. Minimum six (6) years experience working on project(s) involving the implementation of solutions development life cycles (e.g., SDLC). Minimum four (4) years in a technical leadership role with or without direct reports. Minimum six (6) years experience developing and/or implementing web-based applications. Minimum four (4) years experience in developing and utilizing cloud based technologies (e.g., Microsoft Azure, AWS, GCP, etc.) Minimum four (4) years experience working with web application frameworks (e.g., Angular, HTML5, CSS, GraphQL, etc.) Additional Requirements:

Overview POSITION SUMMARY: We are seeking an experienced and visionary Product Manager to lead digital transformation initiatives that modernize operations, enhance customer experiences, and drive business growth. In this role, you will be a key player in reimagining legacy systems and processes by implementing innovative digital solutions that align with the company's strategic goals. You will function as a product owner for critical transformation programs, collaborating with business stakeholders, technology leaders, and external partners to build scalable, user-centric platforms that deliver measurable value. This role will collaborate closely with Consumer Services, Marketing, IT, Operations, and others as needed to manage the overall digital portfolio. GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. Salary range for this position is $119,078.70 - $139,216.74 with a progressive benefit package. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Partner with stakeholders to identify pain points, inefficiencies, and opportunities for digital innovation. Lead cross-functional teams through the entire product lifecycle-from discovery and MVP definition to enterprise rollout and continuous improvement. Translate complex business requirements and user feedback into clear product requirements, user stories, and success metrics. Evaluate and integrate new technologies (e.g., cloud platforms, AI, automation tools) to drive operational efficiencies and improve user experiences. Champion change management and user adoption strategies in collaboration with training and communications teams. Track and report on product KPIs to measure success and drive data-informed decisions. Help define and establishes the vision, strategy, and 3-year roadmap in conjunction with the SVP, Digital Transformation & Payments for GreenState's digital products of the future that will enable innovative and meaningful digital relationships and interactions with members to help them achieve financial wellness and support the growth and efficiency of the credit union. Develops product features by collaborating with technology, digital, design, and subject matter experts across IT, Operations, Member Experience, Marketing, Consumer Services, Legal/Compliance, and other applicable areas. Works to improve channel convergence and strive for consistent member experience across channels. Reviews and recommend new methods and procedures to make daily digital banking operations more efficient. Owns and proactively identify issues and drive resolutions end-to-end. Drives innovation. Proactively anticipates future developments and member needs; creates and ensures effective implementation of strategic new programs or products for digital banking services. Acts as a product thought leader. Develops learning plans and coordinates with Training, Marketing, and Department Heads to inform and train employees on key Digital products and services. Interacts specifically with Marketing to define and deliver strategic and operational management of website and mobile, including web content development and management for all member-facing systems including text, blogs, and multimedia. Develops and enforces Digital Standards for the cooperative, e.g., platform requirements for new vendors. Maintains effective relationships and ensure quality service is provided by third party processors and technology partners. Builds and maintains relationships with key partners and stakeholders. Keeps informed of new developments or ideas in the industry through reading relevant articles/publications, visiting other companies and digital providers, attending conferences, etc. Ensures compliance with credit union policies and federal regulations. Qualifications 10+ years of product management experience, with a strong history in leading digital transformation or enterprise modernization projects. Deep understanding of digital ecosystems, enterprise platforms, and emerging technologies. Experience collaborating with IT, operations, finance, and other key business units on complex digital initiatives. Strong business acumen with the ability to bridge the gap between technical teams and business stakeholders. Proficiency in Agile methodologies, user research, and product discovery techniques. Familiarity with tools such as Jira, Confluence, Miro, ServiceNow, Salesforce, or similar enterprise platforms. Ability to work independently as well as with a team. Exceptional written and oral communication skills. Ability to effectively communicate with all levels of the organization and other key constituents. Strong analytical and critical thinking skills. Ability to create relationships and collaborate effectively with internal employees, outside contacts, and membership. Passion for innovation. Strong organization skills. Experience developing business cases. PIe1242de88ce3-7125

Allstate is seeking an Incident Management Consultant to lead critical incident response within our Enterprise Command Center (ECC) supporting key insurance and financial systems. In this role, you will coordinate triage, root-cause analysis, and resolution across technology, security, and business teams, using ITIL-aligned best practices. You will refine incident processes, drive continuous improvement, and provide clear, timely communication to stakeholders and leadership. This hybrid role offers the chance to work in a collaborative, learning-focused culture while strengthening the resilience and reliability of Allstate's digital ecosystem. Responsibilities Lead end-to-end incident management for critical insurance and financial systems within Allstate's enterprise command center (ECC). Coordinate triage, root-cause analysis, and resolution across technology, operations, and vendor teams. Monitor incident trends, perform post-incident reviews, and drive problem management and remediation plans. Develop and refine incident management processes, runbooks, and escalation paths aligned to ITIL best practices. Communicate incident status, business impact, and recovery progress to stakeholders and leadership in real time. Partner with security, infrastructure, and application teams to improve resilience, observability, and recovery times. Leverage monitoring, logging, and alerting tools to detect issues proactively and reduce mean time to resolution (MTTR). Provide on-call support coverage for major incidents and coordinate response during off-hours as needed. Prepare metrics, dashboards, and reports on incident performance and service reliability for continuous improvement. Coach teams on incident response practices and contribute to training and simulation exercises. Required Skills IT incident management ITIL framework Root-cause analysis Problem management Enterprise monitoring and alerting tools Service Now or similar ITSM platforms Technical communication and stakeholder management Data analysis and reporting (SLAs/SLIs/SLOs/MTTR) Crisis coordination and escalation management Documentation and process design

Lead strategic software engineering teams responsible for critical architecture and digital products. Design and deliver large-scale cloud and distributed systems, oversee applications in production, establish engineering best practices, and align product goals with organizational strategy and KPIs. Responsibilities Advise colleagues on complex software engineering matters. Translate organizational strategy into meaningful engineering goals. Manage teams responsible for strategically critical architecture and business functions. Architect and design digital products using modern tools, technologies, and frameworks. Oversee application operation in production and accountability for product KPIs. Promote software best practices across teams and influence stakeholders. Required Skills Java COBOLSpring Boot REST API development Microservices architecture Cloud and distributed systems API security Mongo DBKafka Git and continuous integration tools

Lead product security engineering teams that design, implement, and support security controls across digital products. Partner with business and technology stakeholders to address security risks, guide secure software and cloud practices, manage production applications, and deliver security outcomes against defined metrics. Responsibilities Lead teams responsible for developing, implementing, and supporting security controls. Design and productize security controls addressing business and technology challenges. Assess security risks and provide technology support to business and technical teams. Guide adoption of secure software development and security engineering best practices. Evaluate security tools, platform upgrades, and product roadmap enhancements. Own production applications and track product success through KPIs and security metrics. Required Skills Secure software development Vulnerability management Cloud security Application security Dev Sec Ops Security architecture Identity and access management (IAM) Security information and event management (SIEM) Security controls implementation Security compliance and integration

Architect and lead the development of digital products, guiding engineering teams from design and testing through production operations. Drive technical strategy, quality practices, and delivery across product teams while supporting team growth and meeting product performance goals. Responsibilities Architect, design, build, and enhance software products. Define and implement testing strategies, including test-driven development and pair programming. Lead technical decisions, system design, and resolution of engineering problems. Plan iterations, guide backlog refinement, and facilitate team ceremonies and retrospectives. Establish and maintain CI/CD pipelines and production monitoring practices. Coordinate technology strategy and knowledge sharing across product teams and stakeholders. Required Skills Java 17+Spring Boot 3.x+JVM and application performance management React JS, Angular JS, and Type Script REST APIs and distributed systems Microservices and event-driven systems, including Kafka Azure, AWS, and hybrid cloud environments Relational and No SQL databases Open API, JSON, and AVSC schema standards CI/CD, Jenkins, Git Hub Actions, Docker, and Kubernetes

Allstate is seeking a Managing Engineer for our Insurance IT & Digital Solutions team. In this role, you will lead engineering squads delivering secure, scalable digital products that power Allstate's insurance services. You will define technical strategy, oversee solution design, and ensure high-quality delivery across cloud, data, and integration platforms. Partnering closely with product and business leaders, you'll drive modernization, mentor engineers, and champion engineering best practices within a culture of innovation, integrity, and inclusion. Responsibilities Lead design and delivery of secure, scalable insurance and digital solutions Define technical strategy, architecture, and engineering standards Oversee full SDLC, from planning through production support Mentor and develop engineers, fostering a high-performance culture Partner with product and business stakeholders to align technology with goals Drive cloud adoption, modernization, and API-first integration patterns Ensure reliability, security, and compliance of platforms and applications Manage technical risk, trade-offs, and continuous improvement initiatives Required Skills Enterprise software architecture and design Cloud platforms (AWS, Azure, or GCP) API design and integration (REST/JSON) Microservices and containerization (Docker/Kubernetes) CI/CD pipelines and Dev Ops tooling Programming in Java, . NET, or similar enterprise language Relational and No SQL databases Security-by-design and compliance in financial services Agile/Scrum delivery and backlog management Observability and performance engineering

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose Lead the design, development, and deployment of advanced AI and machine learning solutions supporting Honda's automotive R&D initiatives, with a focus on production-grade AI for vehicle development, simulation, manufacturing quality, and digital twins-owning solutions end-to-end and mentoring engineers while partnering with CAE, CAD, manufacturing, and data platform teams. Key Accountabilities Lead development and validation of AI/ML solutions with measurable impact for automotive engineering - CAE, and manufacturing use cases. Design and deploy AI surrogate models using Graph Convolutional Neural Networks (GCNNs) to augment/replace physics-based CAE. Architect and deploy scalable cloud-based AI systems on AWS/Azure aligned with enterprise governance. Own the full AI lifecycle: data ingestion, feature engineering, training, evaluation, deployment, and monitoring. Implement MLOps and GenAIOps best practices (versioning, drift detection, CI/CD, traceability). Develop and deploy agentic AI solutions for CAE in the cloud and deploy AI agents to execute/augment/monitor workflows. Support ETL activities related to ADC data (CAE) structure. Establish design standards, code quality, and documentation to support reuse and auditability. Mentor and technically guide mid-level and junior engineers. Qualifications, Experience, and Skills Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or related field, or equivalent experience. 8+ years of experience developing and deploying ML/AI systems; 3+ years in production environments. Other Job-Specific Skills Hands-on experience with graph neural networks (GCNNs, GNNs, GATs, MPNNs) Advanced proficiency in Python; C++ or Java is a strong plus for automotive contexts Deep expertise in ML frameworks (PyTorch, TensorFlow, scikit-learn) Strong foundation in statistics, optimization, and numerical methods Hands-on experience deploying AI solutions on AWS/Azure (e.g., Amazon Bedrock) Experience with LangGraph / LangChain & Strands SDK. Experience with containers, pipelines, and MLOps tooling (Docker, MLflow, CI/CD) Knowledge of model governance, compliance, and responsible AI frameworks CAE/physics-informed ML, surrogate modelling, or simulation experience (preferred). Prior knowledge of automotive or related design engineering work is a plus. Job Dimensions Decisions Expected Working Conditions Work is primarily conducted at an office desk; hybrid (office/home) work may be available. Occasional travel and overtime may be required based on project milestones. Work in a cross-functional environment supporting engineering, simulation, and manufacturing stakeholders. What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Genesis10 is currently seeking an Enterprise Business Analyst for a Remote position with a Public Sector Organization. This is a 12+ month contract opportunity. Compensation: $72.00 - $82.00 per hour, W2, based on qualifications Position Overview: This role will provide business analysis services for a Digital Signage Solution Project. The selected candidate will work with stakeholders and technical teams to evaluate existing capabilities, identify business needs, and define functional and non-functional requirements for a new centralized solution within an Agile development environment. The Business Analyst will be responsible for developing and maintaining a prioritized backlog including epics, user stories, business rules, and acceptance criteria. Key Responsibilities: Conduct a comprehensive current-state assessment of existing courthouse digital signage solution including functionality, business processes, system integrations, hardware dependencies and operational requirements Define and refine functional and non-functional requirements for digital signage Develop and maintain epics, features, and user stories with clearly defined business rules and testable acceptance criteria in Azure DevOps or other designated Agile project management tools Collaborate with the project team to develop, prioritize, and continuously refine the product backlog based on business value, stakeholder needs, technical dependencies, and project objectives Participate in backlog refinement, sprint planning, sprint reviews, and other agile ceremonies to clarify requirements, support sprint readiness and ensure alignment with business objectives Work directly with software developers, quality assurance resources, and technical subject matter experts throughout each sprint to clarify business requirements, address questions, and support development of functionality that meets stakeholder needs Collaborate with quality assurance resources and business stakeholders to develop test scenarios, validate user story acceptance criteria, and support user acceptance testing of completed functionality Review and demonstrate completed functionality with business stakeholders, document feedback, incorporate approved changes or enhancements into the product backlog for prioritization in future sprints Participate in project team meetings and maintain necessary communication between project team members, the Contractor's manager, business stakeholders, and leadership, as required Primary Requirements: Minimum four (4) years of experience performing business analysis for enterprise software development projects Minimum four (4) years of experience in an Agile software development environment, including Scrum methodologies Demonstrated experience gathering, analyzing, documenting and translating requirements into epics, features, user stories, and acceptance criteria Experience using Azure DevOps or similar Agile project management tools to develop, manage, and refine product backlogs Strong analytical, problem-solving, communication and documentation skills, with the ability to communicate technical concepts to nontechnical stakeholders Demonstrated experience facilitating stakeholder requirements sessions, conducting current state analysis, and identifying system integration requirements If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Job Description What Success Looks Like (Objectives): Candidates must be willing to participate in at least one in-person interview. We are looking for a strategic, data-driven ecommerce leader to own and grow existing customer monetization across and the Boost Mobile app. In this role, you will be responsible for driving revenue from the existing customer base through the My Account web experience and in-app experience - including upsell, cross-sell, device upgrades, add-a-line, and add-on product flows. Your singular focus is turning engaged customers into incremental revenue through thoughtful, data-informed experiences. This is a senior individual contributor role that sits at the intersection of ecommerce strategy, customer lifecycle optimization, and revenue growth. You will collaborate with marketing, product, UX, and web operations to develop and rapidly iterate on monetization journeys in a dynamic, competitive wireless environment. The ideal candidate is a data-savvy storyteller with deep expertise in post-acquisition customer behavior, a test-and-learn mentality, and the ability to translate retention and upsell insights into actionable improvements across both web and app channels. What Success Looks Like (Objectives): Own and grow existing customer revenue by optimizing upsell, cross-sell, device upgrade, add-a-line, and add-on product flows across both the My Account experience and the Boost Mobile app Drive measurable improvements in monetization conversion rates through systematic A/B testing, funnel analysis, and data-informed iteration on page layouts, offer presentation, CTAs, and in-app prompts Monitor daily monetization KPIs - upsell conversion, upgrade attach rate, add-a-line take rate, ARPU growth, churn indicators - and identify friction points and revenue opportunities in real time across web and app Design and optimize retention-focused customer journeys that reduce voluntary churn by proactively surfacing relevant offers, plan recommendations, and loyalty incentives at key lifecycle moments Champion the post-acquisition customer experience by collaborating cross-functionally with product, UX, marketing, and engineering to ensure the My Account web portal and Boost app deliver a seamless, unified monetization experience Leverage AI-driven personalization and predictive analytics to deliver dynamic, segment-specific offers and recommendations that maximize customer lifetime value across both digital channels Core Skills, Competencies, and Key Experiences (What you'll bring) Core Skills and Competencies (What you'll bring): Deep ecommerce monetization and retention expertise, with a demonstrated track record of growing revenue from an existing customer base through upsell, cross-sell, and lifecycle optimization in high-velocity DTC or subscription environments Advanced conversion optimization skills, including hands-on experience designing and analyzing A/B tests, multivariate experiments, and funnel optimization strategies across both web and mobile app channels Strong analytical proficiency with tools such as Adobe Analytics, Google Analytics, or comparable platforms - the ability to translate complex data into clear narratives and actionable recommendations for stakeholders Working knowledge of ecommerce and CMS platforms including Adobe Commerce (Magento) and Adobe Experience Manager (AEM), with the ability to partner with web operations and app teams on content updates and flow configuration Customer lifecycle strategy expertise, with a deep understanding of post-acquisition behavior, churn drivers, and the levers that influence retention, ARPU growth, and customer lifetime value AI Literacy, specifically the ability to leverage AI-powered personalization engines, predictive modeling, and productivity tools to automate segmentation, optimize monetization flows, and deliver hyper-relevant offers at scale Exceptional cross-functional collaboration skills, with demonstrated ability to drive alignment across marketing, product, UX, engineering, and app development teams to deliver cohesive monetization experiences Minimum Requirements: Minimum Education: Bachelor's degree in Marketing, Business, Analytics, or a related field Minimum Experience: 5+ years of ecommerce experience with a focus on customer monetization, retention, or lifecycle revenue growth in a DTC or subscription-based environment Required Technical Skills: Must have experience with: Web analytics platforms (Adobe Analytics, Google Analytics, or equivalent) A/B testing and experimentation tools (Optimizely, Adobe Target, or equivalent) Ecommerce platforms (Adobe Commerce/Magento, Shopify, or comparable) CMS platforms (Adobe Experience Manager or comparable) Customer data platforms (CDPs) for segmentation and personalization Mobile app analytics and in-app experience optimization Visa sponsorship not available for this role Benefits: We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email . Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Range Compensation: $83950 - $119900/YearlyAbout our Department Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market. About Our Company EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Job Description Job Description With reasonable accommodation if necessary, create digital artwork and layouts according to customer requirements and BCA specifications to create high-quality files for the making of digital proofs, films, and plates. RESPONSIBILITIES AND TASKS OF THE POSITION: Work in a safe, accident-free manner at all times (5S/6S environment). Operate Mac and PC computers, running Adobe Creative Suite applications and other graphic programs to produce complex, multiple-color jobs. Make project layouts for all plate types including Web, Sheetfed, Diecutting, Flexo, Intaglio, and Dry offset. Operate and maintain film and CTP image-setters and processors. Operate and maintain all laser and inkjet proofers. Produce files, proofs, plates and other work to meet/exceed customer standards Maintain accurate records of file versions in accordance with naming conventions and follow Standard Operating Procedures and training standards Assist with CTP plate-making including examining and inspecting plates. Support other departments with in-house graphics need as required. Assist Customer Service with the development of job jackets and related documentation as required. Perform other work as assigned by the department manager QUALIFICATIONS: Ability to perform all essential functions of the position with reasonable accommodation, if required. Bachelors' Degree (B.A.) and 0-1 year experience or Associate's degree (A.A./A.A.S.) and 2-4 years experience or equivalent combination of education and experience Proficient with Adobe CS6/CC (Photoshop, InDesign, Illustrator, Acrobat Pro), and other Mac-based graphics applications. Knowledge of computer-to-plate (CTP) workflows, file management systems and similar technologies. Experienced user of workflow software such as Fuji XMF, Screen Trueflow, AGFA Apogee, or similar applications Highly detail and quality-oriented and ability to understand intricacies of file creation as it relates to the successful file output. Creative/design abilities Strong spelling skills PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. Must have excellent visual acuity and colour recognition. Must be able to keyboard, handle, and feel materials such as plates, paper, etc.

Job Description Job Description Job Title: Test Lead (2-3 Year Contract) Location: Columbus, OH Work Model: Remote with required travel to Columbus once every 3 weeks for 3 days onsite Rate: $100-$130/hour depending on experience Contract Term: Immediate start - December 31, 2028 Possibility of Extension: Yes, possibility of extension beyond 2028 Employment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Position Overview We are seeking an experienced Test Lead to support a multi-year Customer Transformation Program focused on modernizing customer service, customer-facing digital capabilities, SAP Service Cloud, omnichannel routing, and related business and technology processes. This role will serve as the testing lead across the full program, supporting both the technology side and business side of testing. The Test Lead will be responsible for defining the overall testing approach, coordinating test planning and execution, managing testing risks and defects, supporting business readiness, and ensuring solutions are validated before major implementation milestones. The first major implementation is targeted for March 2027, with continued program testing and rollout activity expected through 2028. The ideal candidate has strong enterprise testing leadership experience, preferably within customer transformation, SAP Service Cloud / SAP C4C, customer-facing digital platforms, omnichannel routing, or utility environments. Key ResponsibilitiesProgram Test Leadership Serve as the Test Lead for the overall Customer Transformation Program. Lead testing efforts across both technical and business workstreams. Define, manage, and execute the overall test strategy, test plan, testing roadmap, and testing governance approach. Coordinate testing across multiple systems, vendors, business teams, IT teams, and implementation partners. Ensure testing activities align with program timelines, implementation milestones, release plans, and business readiness needs. Provide testing leadership for the first major go-live targeted for March 2027 and subsequent releases through 2028. Test Planning & Governance Develop and maintain program-level test plans, test schedules, test entry and exit criteria, defect management processes, and status reporting. Establish clear testing roles, responsibilities, timelines, dependencies, and escalation paths. Coordinate with project managers, business analysts, solution architects, vendors, and business stakeholders to confirm testing scope and priorities. Lead test readiness reviews, test execution checkpoints, defect triage meetings, and go-live readiness discussions. Ensure testing documentation is clear, complete, traceable, and aligned to approved requirements and solution designs. Monitor testing progress, risks, issues, dependencies, and resource needs across program workstreams. Business and Technical Testing Coordination Coordinate testing across business users, technology teams, system integrators, vendors, and program leadership. Support test planning and execution for technical testing, system integration testing, end-to-end testing, regression testing, user acceptance testing, and business process validation. Ensure test scenarios reflect real business processes, customer journeys, agent workflows, system integrations, and operational impacts. Partner with business stakeholders to define UAT scope, identify test participants, support test script development, and manage business testing execution. Validate that delivered functionality meets business requirements, customer needs, system requirements, and operational expectations. SAP Service Cloud, Digital Front End & Omnichannel Testing Support testing for SAP Service Cloud / SAP C4C capabilities, including customer service processes, case management, customer account views, and service workflows. Coordinate testing for customer-facing digital front-end capabilities, including online customer requests, digital service interactions, and related self-service functionality. Support testing for omnichannel routing capabilities, including call routing, chat routing, IVR entry points, customer requests, and related customer interaction flows. Ensure testing validates end-to-end customer journeys across SAP C4C, digital channels, IVR, routing modules, business processes, and supporting integrations. Partner with technical teams and business SMEs to identify testing gaps tied to customer experience, agent experience, process flow, data quality, and system integration. Defect Management & Issue Resolution Own and manage the defect lifecycle across testing phases. Lead defect triage meetings with IT, vendors, business stakeholders, and project teams. Ensure defects are clearly documented, prioritized, assigned, tracked, retested, and closed. Escalate high-priority defects, blockers, and testing risks that could impact go-live readiness or business operations. Track root causes, recurring issues, testing gaps, and quality trends. Provide leadership with clear visibility into defect status, severity, resolution progress, and go-live risk. Reporting, Communication & Stakeholder Engagement Provide regular testing status updates to program leadership, project teams, business stakeholders, and technology partners. Communicate testing progress, risks, blockers, defects, decisions, and readiness concerns clearly and proactively. Prepare test dashboards, executive summaries, readiness updates, action trackers, and issue logs. Facilitate testing meetings, working sessions, readiness reviews, and stakeholder discussions. Translate testing and technical issues into clear business impacts for non-technical stakeholders. Maintain alignment between business testing expectations and technical delivery timelines. Go-Live Readiness & Post-Deployment Support Support go-live readiness assessments from a testing and quality perspective. Validate that critical defects, open risks, test coverage, business signoffs, and readiness criteria are understood before release decisions. Support implementation readiness, release validation, production smoke testing, and post-deployment stabilization. Partner with program leadership to identify testing risks that could impact customer experience, business operations, or system adoption. Support lessons learned and continuous improvement across testing cycles and future releases. Day-to-Day Responsibilities Build and maintain the program test plan, testing schedule, testing trackers, and status reporting. Coordinate with business, IT, vendors, and program teams on test preparation and execution. Lead test readiness sessions, defect triage meetings, and testing status reviews. Track testing progress across technical testing, SIT, end-to-end testing, regression testing, and UAT. Support SAP C4C, digital front-end, omnichannel, IVR, call routing, chat routing, and customer request testing. Confirm test scenarios and scripts align to business requirements and customer journeys. Manage defect tracking, retesting, prioritization, and escalation. Prepare testing updates for program leadership and key stakeholders. Travel to Columbus once every 3 weeks for 3 days onsite to support program meetings, testing coordination, and stakeholder alignment. Required Qualifications 7+ years of experience in software testing, quality assurance, test management, business testing, or related program delivery roles. Experience leading testing for large enterprise transformation programs. Experience managing both technical testing and business-side testing activities. Strong experience developing test strategies, test plans, test schedules, test scenarios, test scripts, defect management processes, and testing status reports. Experience coordinating SIT, end-to-end testing, regression testing, UAT, go-live readiness, and post-deployment validation. Strong defect management experience, including triage, prioritization, escalation, retesting, and closure. Ability to work across business stakeholders, IT teams, vendors, system integrators, project managers, business analysts, and solution architects. Strong understanding of requirements traceability, test coverage, acceptance criteria, and release readiness. Excellent written and verbal communication skills. Strong facilitation, organization, and stakeholder management skills. Ability to operate in a complex, fast-paced, multi-year program environment. Ability to travel to Columbus, OH once every 3 weeks for 3 onsite days. Preferred Qualifications Experience with SAP Service Cloud / SAP C4C. Experience testing customer service, case management, customer 360, customer account, or service workflow capabilities. Experience with customer-facing digital front-end platforms, including online requests, self-service tools, customer portals, mobile capabilities, or related digital channels. Experience with omnichannel testing, including call routing, chat routing, IVR, IVA, ACD, contact center routing, or customer interaction workflows. Utilities or energy industry experience click apply for full job details

Technical Summary: The Imaging and Cardiology team supports enterprise-wide operational and technology initiatives that enable Kaiser Permanente to deliver high-quality, integrated care across its regions. This position plays a key role in advancing product strategies that support clinical operations, digital platforms, and member-facing services. Working in partnership with operational leaders, clinicians, engineering teams, and external vendors, the role supports the planning, implementation, enhancement, and ongoing management of technology solutions that align with business objectives and organizational priorities. The position contributes to end-to-end product lifecycle management, including requirements development, implementation, optimization, and vendor-supported enhancements, helping to ensure effective product performance and successful delivery of business value. Through collaboration with cross-functional stakeholders, the role supports operational effectiveness, enhances user experiences, and advances Kaiser Permanente's strategic goals. Job Summary: This technical/functional leader role is primarily responsible for defining product strategy, vision, and product roadmaps from ideation to launch for complex products, and making decisions on new products or enhancements to bring to market. This includes leading the development of product enhancements based on validated learnings, serving as a lead facilitator and consultant for product teams and diverse stakeholder groups across the organization, and partnering with operations teams and market stakeholders to support product adoption. This role is also responsible for leading internal and external discovery for new and existing products, identifying best in class marketplace innovation, driving prototyping and validation with end users, ensuring learnings are funneled to product roadmaps, overseeing efforts to track outcomes and key performance indicators, and leading and overseeing product team members to solve user problems on complex issues. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Defines product strategy and vision, and develops product roadmaps from ideation to launch for complex products by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; leading the development of business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; leading the development of product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with senior team members to clarify features and requirements as necessary. Serves as a lead facilitator and consultant for the product team and diverse stakeholder groups across the organization throughout the product management life cycle by driving the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; partnering with operations teams and market stakeholders to support product adoption; coordinating training efforts to build readiness for production support and operational readiness teams; leading feature demos for key stakeholders; providing product expertise, peer training, and consultation as appropriate; ensuring adherence to enterprise compliance standards; and managing technology risks as appropriate. Leads internal and external discovery for new and existing products by partnering with key stakeholders to identify business needs; identifying best in class marketplace innovation; driving prototyping and validation with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and ensuring learnings are funneled to the product roadmap. Oversees the tracking of key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); reviewing analytical dashboards; assessing and verifying KPI alignment; and leading the development and maintenance of ad hoc reports, status updates, and presentation decks for key stakeholders. Leads and oversees product team members to solve user problems for complex issues by prioritizing the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and serving as a lead partner on competitive and user research/testing, experimentation, and/or design thinking initiatives. Minimum Qualifications: Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum eight (8) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements. Minimum three (3) years experience working in product management, including product discovery and developing short-term and long-term product strategies. Minimum three (3) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices. Minimum two (2) years experience in strategic planning and building product roadmaps. Minimum three (3) years experience in a leadership role with or without direct reports.

Please note, this position is designated as flexible (aka hybrid), and the expectation is that the selected candidate will report to the assigned office in Greensboro, NC 3 days per week. Technical Summary: The Release Manager will serve as the Scrum Master for the Scheduling & Online Appointing team, facilitating Agile ceremonies, removing impediments, and coaching team members on Agile principles and best practices. This role is responsible for ensuring effective team execution while driving the planning, coordination, and successful delivery of product releases. The Release Manager will lead end-to-end release management activities for Scheduling and Online Appointing initiatives, partnering closely with Product Managers, Solution Consultants, Capability Teams, System Architects, Market IT partners, and business stakeholders. This individual will ensure releases are thoroughly planned, tested, communicated, approved, deployed, and supported to achieve successful care delivery outcomes. This role supports Epic Cadence and Epic MyChart capabilities, ensuring the successful delivery of enhancements that improve scheduling and online appointment experiences for members, clinicians, and operational teams. As a key member of the Scheduling & Online Appointing team, you will play a critical role in advancing enterprise scheduling capabilities, improving digital access for members, and enabling successful delivery of strategic Epic initiatives. Job Summary: This senior individual contributor is primarily responsible for leading the planning of release schedules and solution releases by setting the deployment strategy, including sequencing and other deployment guidelines, and ensuring scope and details of release requirements are gathered and documented from business partners. This role is also responsible for determining environment readiness for non-production activities, verifying and ensuring environment readiness for production activities by reviewing change records to authorize deployment, ensuring environment availability for pre-production and production, leading the facilitation of production deployment and validation, and supporting governance of releases by developing and maintaining release management metrics and guidelines. Essential Responsibilities: Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. Leads the planning of release schedules and solution releases by setting the deployment strategy including sequencing and other deployment guidelines; ensuring scope and details of release requirements are gathered and documented from business partners; planning release windows and cycles across portfolios, components, and environments; managing release schedules and dependencies across impacted teams; communicating crucial release plans and changes across stakeholder teams and vendors; ensuring release dates are entered into system of record based on agreed milestones; overseeing the synchronization of sprint plans and anticipated release scope; and managing risks and resolving escalated conflicts and challenges that impact release schedules as appropriate. Determines environment readiness for non-production activities by facilitating code migration with all associated configuration development teams; partnering with business, change, and environment teams to secure readiness; supporting testing efforts; and facilitating deployments and eliminating barriers to defect triage sessions as appropriate. Verifies and ensures environment readiness for production activities by reviewing change records to authorize deployment; ensuring environment availability for pre-production and production; creating implementation plans and overseeing pre-production dry runs; ensuring overall release and changes adhere to compliance standards (e.g., SOX, Enterprise Change Management, etc.); obtaining compliance approvals for SOX and/or Time Waiver Exceptions; verifying signoff from all testing partners; partnering with business and IT owners to secure release approvals; and managing partner program changes to align dependencies. Leads the facilitation of production deployment and validation by developing and distributing key pre- and post- release communications; overseeing release close out activities; and ensuring the resolution of post release issues as appropriate. Supports governance of releases by developing and maintaining release management metrics and guidelines; overseeing release retrospectives as appropriate; and serving as an expert to drive awareness of policy changes with business and IT stakeholders that impact the release management process. Minimum Qualifications: Minimum two (2) years managing releases across large or complex programs spanning multiple years with many integration points across the enterprise. Minimum four (4) years experience in release and/or deployment management. Minimum three (3) years experience in a leadership role with or without direct reports. Bachelors degree in MIS, Computer Science, Engineering, Health Care Administration, Communications, Business, or related field AND Minimum eight (8) years experience in project management, project coordination, release management, software development life cycles, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Additional Requirements: