Job Description Job Description Job Title: HR Technology Data & Reporting Analyst Location: Hybrid Work Model Reporting to Vienna, VA Pay Rate: $60/hr. range W2. Benefits available Position Type: Multiyear Contract Position Overview: System One IT is seeking a highly analytical and technically skilled HR Technology Data & Reporting Analyst to support our client's HR Technology team. This role will focus on creating dashboards and reports provided real-time visibility into HR Technology operations, streamlining and automating reporting processes to reduce manual effort, and developing actionable insights that drive measurable improvements in service delivery. This is an excellent opportunity for someone to make an immediate impact on HR Technology strategy and operations while working with a collaborative, high-performing team focused on innovation and continuous improvement. Key Responsibilities Data Integration & Aggregation Consolidate and integrate data across HR Technology platforms, including: Oracle Fusion HCM ServiceNow (HRSD) Azure DevOps (ADO) Adobe Experience Manager (AEM) Design and deliver reporting solutions that highlight: Operational performance (intake trends, incidents, SLAs) Platform health and system usage metrics Executive-level summaries for leadership reporting Develop data visualizations that are clear, compelling, and actionable. Deliver insights tailored to both executive leadership and operational teams. ADO & ServiceNow Reporting Expertise Develop reporting across: ADO (epics, features, user stories, throughput, velocity) ServiceNow (cases, incidents, requests, trend analysis, resolution metrics) Analyze data to identify: Trends and patterns Operational gaps Opportunities for process improvement AI-Driven Insights & Automation Leverage AI tools and techniques to: Automate data aggregation and reporting processes Surface predictive insights and trends Improve data quality and reporting efficiency. Recommend innovative approaches to enhance reporting capabilities and scalability Stakeholder Engagement Partner closely with HR Technology and cross-functional teams to: Gather and clarify reporting requirements. Translate business questions into analytical frameworks and outputs. Present insights and recommendations in a clear, business-friendly manner QUALIFICATIONS Required 5+ years of experience in data analytics, reporting, or business intelligence Strong experience with HR Technology platforms (Oracle Fusion HCM, ServiceNow, ADO preferred) Advanced data visualization skills (e.g., Power BI, Tableau, or similar tools) Experience integrating and aggregating data across multiple systems Strong analytical and problem-solving skills with attention to detail Ability to communicate complex data insights to both technical and non-technical stakeholders Preferred Experience working in HR Technology or enterprise platforms Familiarity with AI/ML tools for data analysis or automation Experience with executive-level reporting and dashboard creation Knowledge of Agile metrics and delivery reporting System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. MM1 MM1 Ref: Ref:
11/03/2026
Full time
Job Description Job Description Job Title: HR Technology Data & Reporting Analyst Location: Hybrid Work Model Reporting to Vienna, VA Pay Rate: $60/hr. range W2. Benefits available Position Type: Multiyear Contract Position Overview: System One IT is seeking a highly analytical and technically skilled HR Technology Data & Reporting Analyst to support our client's HR Technology team. This role will focus on creating dashboards and reports provided real-time visibility into HR Technology operations, streamlining and automating reporting processes to reduce manual effort, and developing actionable insights that drive measurable improvements in service delivery. This is an excellent opportunity for someone to make an immediate impact on HR Technology strategy and operations while working with a collaborative, high-performing team focused on innovation and continuous improvement. Key Responsibilities Data Integration & Aggregation Consolidate and integrate data across HR Technology platforms, including: Oracle Fusion HCM ServiceNow (HRSD) Azure DevOps (ADO) Adobe Experience Manager (AEM) Design and deliver reporting solutions that highlight: Operational performance (intake trends, incidents, SLAs) Platform health and system usage metrics Executive-level summaries for leadership reporting Develop data visualizations that are clear, compelling, and actionable. Deliver insights tailored to both executive leadership and operational teams. ADO & ServiceNow Reporting Expertise Develop reporting across: ADO (epics, features, user stories, throughput, velocity) ServiceNow (cases, incidents, requests, trend analysis, resolution metrics) Analyze data to identify: Trends and patterns Operational gaps Opportunities for process improvement AI-Driven Insights & Automation Leverage AI tools and techniques to: Automate data aggregation and reporting processes Surface predictive insights and trends Improve data quality and reporting efficiency. Recommend innovative approaches to enhance reporting capabilities and scalability Stakeholder Engagement Partner closely with HR Technology and cross-functional teams to: Gather and clarify reporting requirements. Translate business questions into analytical frameworks and outputs. Present insights and recommendations in a clear, business-friendly manner QUALIFICATIONS Required 5+ years of experience in data analytics, reporting, or business intelligence Strong experience with HR Technology platforms (Oracle Fusion HCM, ServiceNow, ADO preferred) Advanced data visualization skills (e.g., Power BI, Tableau, or similar tools) Experience integrating and aggregating data across multiple systems Strong analytical and problem-solving skills with attention to detail Ability to communicate complex data insights to both technical and non-technical stakeholders Preferred Experience working in HR Technology or enterprise platforms Familiarity with AI/ML tools for data analysis or automation Experience with executive-level reporting and dashboard creation Knowledge of Agile metrics and delivery reporting System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. MM1 MM1 Ref: Ref:
NTT DATA is seeking an Epic Clinical Service Desk Specialist to provide remote support for Epic clinical applications to healthcare clients. In this role, you will troubleshoot access, workflow, and performance issues, log and track incidents, and ensure timely resolution or escalation. You will collaborate with clinical and IT teams, support upgrades and changes, and contribute to knowledge base content. This position offers the chance to work on large-scale digital transformation initiatives in a global, client-centric, and innovative environment focused on continuous improvement. Responsibilities Provide remote Tier 1-2 support for Epic clinical applications to physicians, nurses, and clinical staff. Diagnose, troubleshoot, and resolve Epic access, workflow, and performance issues. Log, track, and document incidents and requests using service desk tools. Escalate complex issues to Epic analysts or higher-tier support with clear documentation. Collaborate with client IT and clinical teams to support upgrades, patches, and workflow changes. Educate end users on Epic features, best practices, and self-service resources. Contribute to knowledge base articles and standard operating procedures. Participate in on-call, shift, or after-hours coverage as required. Required Skills Epic EHR support Clinical application troubleshooting Service desk ticketing systems Remote technical support HL7 and healthcare workflows knowledge User account and access management Incident documentation and escalation Knowledge base creation and maintenance ITIL-based support processes Communication with clinical stakeholders
11/03/2026
Full time
NTT DATA is seeking an Epic Clinical Service Desk Specialist to provide remote support for Epic clinical applications to healthcare clients. In this role, you will troubleshoot access, workflow, and performance issues, log and track incidents, and ensure timely resolution or escalation. You will collaborate with clinical and IT teams, support upgrades and changes, and contribute to knowledge base content. This position offers the chance to work on large-scale digital transformation initiatives in a global, client-centric, and innovative environment focused on continuous improvement. Responsibilities Provide remote Tier 1-2 support for Epic clinical applications to physicians, nurses, and clinical staff. Diagnose, troubleshoot, and resolve Epic access, workflow, and performance issues. Log, track, and document incidents and requests using service desk tools. Escalate complex issues to Epic analysts or higher-tier support with clear documentation. Collaborate with client IT and clinical teams to support upgrades, patches, and workflow changes. Educate end users on Epic features, best practices, and self-service resources. Contribute to knowledge base articles and standard operating procedures. Participate in on-call, shift, or after-hours coverage as required. Required Skills Epic EHR support Clinical application troubleshooting Service desk ticketing systems Remote technical support HL7 and healthcare workflows knowledge User account and access management Incident documentation and escalation Knowledge base creation and maintenance ITIL-based support processes Communication with clinical stakeholders
Description: All applicants must be located in, or willing to commute to Dayton, OH. Relocation is not available. This is not a remote position. At FC Industries, we believe that your success is our success. Since our founding in 1972, we've grown from a small family business into a thriving manufacturing organization with more than 390,000 square feet of space. Now in our second generation of family ownership and leadership, we continue to invest in our people, our facilities, and the technology that drives us forward. We're continuing to invest in advanced manufacturing equipment, automation, and new technology to support our growth. That means our business systems are more important than ever. We're looking for a Senior IT Systems Developer who can help us connect our technology, improve how we work, and build solutions that support the future of our entire organization. About the Role: FC Industries is seeking a Senior Epicor Kinetic Developer to serve as our internal technical expert for Epicor. This hands-on role develops custom applications, extends business logic, builds integrations, and resolves complex issues within our Epicor Kinetic environment. You will work with IT leadership and business teams to translate operational needs into reliable, maintainable ERP solutions. You should understand how Epicor works beneath the screen: its data relationships, business objects, transaction flow, and customization tools. One day you may build a custom application in Epicor; another, you may investigate a system issue or help our Data Analyst develop a Power BI report by identifying the right data and explaining the business logic behind it. Benefits of being a Senior Epicor Kinetic Developer: Medical, Dental, Vision Insurance HSA with Company Seed Money Life insurance and disability plans Immediate holiday pay Paid Time Off 401k retirement savings with company match Pay for school with 100% tuition reimbursement (books included!) On-site café/convenience store Weekly paychecks Free on-site wellness coaching and YMCA discount Corporate partner discounts through Verizon, Chrysler, GM, and Working Advantage Fun perks such as gift cards, 50/50 drawings, picnics, holiday parties, employee appreciation days and more! Essential Functions: Serve as the primary technical resource for Epicor Kinetic architecture, data structures, business objects, and customization tools. Design, build, test, deploy, and maintain custom Epicor applications, screens, and dashboards using Kinetic Application Studio. Develop Business Process Management (BPM) directives and Epicor Functions to automate workflows, validate transactions, and implement reusable business logic. Build, optimize, and document Business Activity Queries (BAQs), calculated fields, and user-defined data structures to support business requirements. Design and support integrations between Epicor and other business or manufacturing systems using REST APIs, business objects, and approved integration tools. Partner with the Data Analyst on Power BI reporting. Identify source data, explain table relationships and transaction logic, build reliable datasets, and validate results against Epicor transactions. Assist with report development, data modeling, and data quality or refresh issues as needed. Diagnose complex application, workflow, integration, performance, and data issues; determine root causes and coordinate resolution with Epicor support and external vendors. Gather requirements from business teams, evaluate standard Epicor functionality, and recommend appropriate configurations, customizations, or integrations. Support Epicor implementations, migrations, upgrades, and release validation, including regression testing of customizations, integrations, and reporting dependencies. Document solution designs, code, dependencies, and test results. Maintain version control and controlled deployments between development, test, and production environments. Apply appropriate permissions, secure API access, and supported development methods that protect data integrity and maintainability in a cloud-hosted ERP environment. Share Epicor technical knowledge with IT and business teams to strengthen internal capability and ongoing support. Requirements: Required Qualifications: 7+ years of ERP or enterprise application development experience, including substantial hands-on Epicor ERP development and recent production experience with Epicor Kinetic. U.S. Citizenship Required: Due to FC Industries' work supporting Department of Defense (DoD) programs and applicable regulatory compliance requirements, applicants must be U.S. citizens Proven ability to independently deliver Epicor solutions using Application Studio, BPMs, BAQs, and Epicor Functions. Strong understanding of the Epicor data model, business objects, table relationships, and transaction flow. C# development experience for Epicor business logic or integrations, with working knowledge of .NET. Working knowledge of relational databases and SQL query logic, with experience retrieving and validating Epicor data through BAQs, APIs, and approved data access methods. Experience with REST APIs, JSON, web services, authentication, and system integration patterns. Strong problem-solving and communication skills, with the ability to manage priorities, document work, and collaborate with technical and nontechnical colleagues. Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or an equivalent combination of education and relevant experience. Preferred Qualifications: Manufacturing industry experience, including Epicor workflows for orders, jobs, purchasing, inventory, and financial transactions. Experience with cloud-hosted Epicor environments, upgrades, and implementations across multiple companies or sites. Microsoft Power BI experience, including data modeling, Power Query, or DAX; experience with Epicor reporting tools such as SQL Server Reporting Services (SSRS). Experience using Microsoft Power Apps and Power Automate to extend or integrate with Epicor. PI7c08e5195de5-0750
11/03/2026
Full time
Description: All applicants must be located in, or willing to commute to Dayton, OH. Relocation is not available. This is not a remote position. At FC Industries, we believe that your success is our success. Since our founding in 1972, we've grown from a small family business into a thriving manufacturing organization with more than 390,000 square feet of space. Now in our second generation of family ownership and leadership, we continue to invest in our people, our facilities, and the technology that drives us forward. We're continuing to invest in advanced manufacturing equipment, automation, and new technology to support our growth. That means our business systems are more important than ever. We're looking for a Senior IT Systems Developer who can help us connect our technology, improve how we work, and build solutions that support the future of our entire organization. About the Role: FC Industries is seeking a Senior Epicor Kinetic Developer to serve as our internal technical expert for Epicor. This hands-on role develops custom applications, extends business logic, builds integrations, and resolves complex issues within our Epicor Kinetic environment. You will work with IT leadership and business teams to translate operational needs into reliable, maintainable ERP solutions. You should understand how Epicor works beneath the screen: its data relationships, business objects, transaction flow, and customization tools. One day you may build a custom application in Epicor; another, you may investigate a system issue or help our Data Analyst develop a Power BI report by identifying the right data and explaining the business logic behind it. Benefits of being a Senior Epicor Kinetic Developer: Medical, Dental, Vision Insurance HSA with Company Seed Money Life insurance and disability plans Immediate holiday pay Paid Time Off 401k retirement savings with company match Pay for school with 100% tuition reimbursement (books included!) On-site café/convenience store Weekly paychecks Free on-site wellness coaching and YMCA discount Corporate partner discounts through Verizon, Chrysler, GM, and Working Advantage Fun perks such as gift cards, 50/50 drawings, picnics, holiday parties, employee appreciation days and more! Essential Functions: Serve as the primary technical resource for Epicor Kinetic architecture, data structures, business objects, and customization tools. Design, build, test, deploy, and maintain custom Epicor applications, screens, and dashboards using Kinetic Application Studio. Develop Business Process Management (BPM) directives and Epicor Functions to automate workflows, validate transactions, and implement reusable business logic. Build, optimize, and document Business Activity Queries (BAQs), calculated fields, and user-defined data structures to support business requirements. Design and support integrations between Epicor and other business or manufacturing systems using REST APIs, business objects, and approved integration tools. Partner with the Data Analyst on Power BI reporting. Identify source data, explain table relationships and transaction logic, build reliable datasets, and validate results against Epicor transactions. Assist with report development, data modeling, and data quality or refresh issues as needed. Diagnose complex application, workflow, integration, performance, and data issues; determine root causes and coordinate resolution with Epicor support and external vendors. Gather requirements from business teams, evaluate standard Epicor functionality, and recommend appropriate configurations, customizations, or integrations. Support Epicor implementations, migrations, upgrades, and release validation, including regression testing of customizations, integrations, and reporting dependencies. Document solution designs, code, dependencies, and test results. Maintain version control and controlled deployments between development, test, and production environments. Apply appropriate permissions, secure API access, and supported development methods that protect data integrity and maintainability in a cloud-hosted ERP environment. Share Epicor technical knowledge with IT and business teams to strengthen internal capability and ongoing support. Requirements: Required Qualifications: 7+ years of ERP or enterprise application development experience, including substantial hands-on Epicor ERP development and recent production experience with Epicor Kinetic. U.S. Citizenship Required: Due to FC Industries' work supporting Department of Defense (DoD) programs and applicable regulatory compliance requirements, applicants must be U.S. citizens Proven ability to independently deliver Epicor solutions using Application Studio, BPMs, BAQs, and Epicor Functions. Strong understanding of the Epicor data model, business objects, table relationships, and transaction flow. C# development experience for Epicor business logic or integrations, with working knowledge of .NET. Working knowledge of relational databases and SQL query logic, with experience retrieving and validating Epicor data through BAQs, APIs, and approved data access methods. Experience with REST APIs, JSON, web services, authentication, and system integration patterns. Strong problem-solving and communication skills, with the ability to manage priorities, document work, and collaborate with technical and nontechnical colleagues. Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or an equivalent combination of education and relevant experience. Preferred Qualifications: Manufacturing industry experience, including Epicor workflows for orders, jobs, purchasing, inventory, and financial transactions. Experience with cloud-hosted Epicor environments, upgrades, and implementations across multiple companies or sites. Microsoft Power BI experience, including data modeling, Power Query, or DAX; experience with Epicor reporting tools such as SQL Server Reporting Services (SSRS). Experience using Microsoft Power Apps and Power Automate to extend or integrate with Epicor. PI7c08e5195de5-0750
Serves as a consultant-level Epic subject matter expert, analyzing, designing, configuring, implementing, optimizing, and supporting KP HealthConnect applications. Leads complex configuration, testing, validation, production support, and project work while translating clinical and business workflows into safe, scalable solutions that meet organizational and regulatory requirements. Responsibilities Lead complex configuration builds, testing, validation, and production support of assigned Epic applications. Analyze clinical and business requirements, workflows, user preferences, and system functionality. Design and implement scalable application solutions aligned with Epic practices and regulatory requirements. Lead or contribute to implementations, upgrades, incident resolution, and optimization projects. Develop and document operational specifications, internal procedures, and system enhancement requirements. Collaborate with clinical users, stakeholders, vendors, and IT teams to resolve issues and improve workflows. Required Skills Epic application configuration KP Health Connect administration Electronic health record systems Clinical workflow analysis Business requirements analysis System implementation Application testing and validation Production support and incident resolution System upgrades and release analysis Change management
11/02/2026
Full time
Serves as a consultant-level Epic subject matter expert, analyzing, designing, configuring, implementing, optimizing, and supporting KP HealthConnect applications. Leads complex configuration, testing, validation, production support, and project work while translating clinical and business workflows into safe, scalable solutions that meet organizational and regulatory requirements. Responsibilities Lead complex configuration builds, testing, validation, and production support of assigned Epic applications. Analyze clinical and business requirements, workflows, user preferences, and system functionality. Design and implement scalable application solutions aligned with Epic practices and regulatory requirements. Lead or contribute to implementations, upgrades, incident resolution, and optimization projects. Develop and document operational specifications, internal procedures, and system enhancement requirements. Collaborate with clinical users, stakeholders, vendors, and IT teams to resolve issues and improve workflows. Required Skills Epic application configuration KP Health Connect administration Electronic health record systems Clinical workflow analysis Business requirements analysis System implementation Application testing and validation Production support and incident resolution System upgrades and release analysis Change management
Kaiser Permanente seeks an Epic Systems Analyst III to configure, enhance, and support Epic in a complex healthcare environment. In this role, you will collaborate with clinicians and operations leaders to design efficient EHR workflows, translate business requirements into Epic build, and ensure high system reliability and data integrity. You will lead testing and validation, manage upgrades and change control, and provide advanced troubleshooting and end-user support. This position offers the opportunity to drive continuous improvement in patient care delivery through thoughtful Epic optimization in a collaborative, learning-focused culture. Responsibilities Configure and maintain Epic modules to support clinical and operational workflows. Partner with clinicians and business stakeholders to gather requirements and translate them into Epic build. Troubleshoot and resolve production issues, ensuring system stability and data integrity. Perform system testing, validation, and change control for enhancements and upgrades. Develop and maintain technical and end-user documentation. Provide advanced end-user support and training for Epic functionality. Collaborate with integration teams on interfaces, data flows, and downstream system impacts. Monitor performance, identify optimization opportunities, and implement build improvements. Ensure compliance with security, privacy, and regulatory requirements (e.g., HIPAA). Participate in on-call rotations and incident response as needed. Required Skills Epic Systems configuration Epic module optimization (Clin Doc/Orders/etc.) Electronic Health Record (EHR) workflows SQL and data analysis Requirements gathering System testing and validation Interface/integration troubleshooting (HL7/FHIR) Change management and release management End-user training and documentation Healthcare regulatory standards (HIPAA)
11/02/2026
Full time
Kaiser Permanente seeks an Epic Systems Analyst III to configure, enhance, and support Epic in a complex healthcare environment. In this role, you will collaborate with clinicians and operations leaders to design efficient EHR workflows, translate business requirements into Epic build, and ensure high system reliability and data integrity. You will lead testing and validation, manage upgrades and change control, and provide advanced troubleshooting and end-user support. This position offers the opportunity to drive continuous improvement in patient care delivery through thoughtful Epic optimization in a collaborative, learning-focused culture. Responsibilities Configure and maintain Epic modules to support clinical and operational workflows. Partner with clinicians and business stakeholders to gather requirements and translate them into Epic build. Troubleshoot and resolve production issues, ensuring system stability and data integrity. Perform system testing, validation, and change control for enhancements and upgrades. Develop and maintain technical and end-user documentation. Provide advanced end-user support and training for Epic functionality. Collaborate with integration teams on interfaces, data flows, and downstream system impacts. Monitor performance, identify optimization opportunities, and implement build improvements. Ensure compliance with security, privacy, and regulatory requirements (e.g., HIPAA). Participate in on-call rotations and incident response as needed. Required Skills Epic Systems configuration Epic module optimization (Clin Doc/Orders/etc.) Electronic Health Record (EHR) workflows SQL and data analysis Requirements gathering System testing and validation Interface/integration troubleshooting (HL7/FHIR) Change management and release management End-user training and documentation Healthcare regulatory standards (HIPAA)
Pay Range: $43.00hr - $48.00hr Job Overview: We are seeking a highly experienced Senior Business Analyst with Salesforce FSC expertise to support a large-scale Financial Services/Insurance CRM transformation program. The ideal candidate will be responsible for leading business Client, stakeholder workshops, requirements gathering, business process design, backlog management, user story creation, data, and integration analysis, UAT support, and business readiness activities. This role requires a strong functional lead capable of driving clarity in ambiguous situations and partnering effectively with business and technology stakeholders. Key Responsibilities: Lead stakeholder workshops, requirement Client sessions, and business process discussions. Document business requirements, functional specifications, business process diagrams (BPDs), user journeys, and future-state workflows. Translate requirements into Epics, Features, User Stories, Acceptance Criteria, and Sprint-ready backlog items. Manage and refine product backlogs using Jira within Agile/Scrum delivery models. Facilitate backlog grooming, sprint planning, and requirements clarification sessions. Support solution design discussions across CRM, advisor servicing, client management, onboarding, reporting, data migration, and integrations. Define and document business rules, data requirements, process flows, risks, assumptions, and dependencies. Support SIT, UAT, deployment readiness, and business sign-off activities. Act as the primary liaison between business stakeholders, product owners, architects, and delivery teams. Required Experience: 10+ years of Business Analysis experience on enterprise transformation programs. 5+ years of Salesforce platform experience, including Financial Services Cloud (FSC). Strong Financial Services, Insurance, Wealth Management, or Advisor Services domain experience. Proven experience leading stakeholder workshops and driving requirements independently. Experience creating Business Process Diagrams (BPDs), functional requirements, process flows, and future-state designs. Hands-on experience managing Agile backlogs and creating user stories in Jira. Experience working within Scrum delivery teams and supporting sprint ceremonies. Experience with CRM modernization, client/prospect management, data migration, system integrations, reporting, security, and role-based access models. Required Skills: Requirements Elicitation & Analysis. Stakeholder Management & Workshop Facilitation. User Story & Acceptance Criteria Writing. Business Process Modeling. Backlog Management & Prioritization. Agile / Scrum Delivery. Jira & Confluence. Data Mapping & Analysis. UAT Planning & Business Validation. Executive Communication & Presentation Skills. Preferred Certifications: Salesforce Business Analyst. Salesforce Administrator. Salesforce Financial Services Cloud Accreditation. CBAP / PMI-PBA. Agile / Scrum Certification. Candidate Profile: A seasoned Salesforce FSC Business Analyst who can independently lead stakeholder conversations, challenge and refine requirements, create high-quality backlog artifacts, and drive business outcomes. The candidate should be comfortable operating across business, process, data, integration, and testing workstreams while serving as the functional lead for the program. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/02/2026
Full time
Pay Range: $43.00hr - $48.00hr Job Overview: We are seeking a highly experienced Senior Business Analyst with Salesforce FSC expertise to support a large-scale Financial Services/Insurance CRM transformation program. The ideal candidate will be responsible for leading business Client, stakeholder workshops, requirements gathering, business process design, backlog management, user story creation, data, and integration analysis, UAT support, and business readiness activities. This role requires a strong functional lead capable of driving clarity in ambiguous situations and partnering effectively with business and technology stakeholders. Key Responsibilities: Lead stakeholder workshops, requirement Client sessions, and business process discussions. Document business requirements, functional specifications, business process diagrams (BPDs), user journeys, and future-state workflows. Translate requirements into Epics, Features, User Stories, Acceptance Criteria, and Sprint-ready backlog items. Manage and refine product backlogs using Jira within Agile/Scrum delivery models. Facilitate backlog grooming, sprint planning, and requirements clarification sessions. Support solution design discussions across CRM, advisor servicing, client management, onboarding, reporting, data migration, and integrations. Define and document business rules, data requirements, process flows, risks, assumptions, and dependencies. Support SIT, UAT, deployment readiness, and business sign-off activities. Act as the primary liaison between business stakeholders, product owners, architects, and delivery teams. Required Experience: 10+ years of Business Analysis experience on enterprise transformation programs. 5+ years of Salesforce platform experience, including Financial Services Cloud (FSC). Strong Financial Services, Insurance, Wealth Management, or Advisor Services domain experience. Proven experience leading stakeholder workshops and driving requirements independently. Experience creating Business Process Diagrams (BPDs), functional requirements, process flows, and future-state designs. Hands-on experience managing Agile backlogs and creating user stories in Jira. Experience working within Scrum delivery teams and supporting sprint ceremonies. Experience with CRM modernization, client/prospect management, data migration, system integrations, reporting, security, and role-based access models. Required Skills: Requirements Elicitation & Analysis. Stakeholder Management & Workshop Facilitation. User Story & Acceptance Criteria Writing. Business Process Modeling. Backlog Management & Prioritization. Agile / Scrum Delivery. Jira & Confluence. Data Mapping & Analysis. UAT Planning & Business Validation. Executive Communication & Presentation Skills. Preferred Certifications: Salesforce Business Analyst. Salesforce Administrator. Salesforce Financial Services Cloud Accreditation. CBAP / PMI-PBA. Agile / Scrum Certification. Candidate Profile: A seasoned Salesforce FSC Business Analyst who can independently lead stakeholder conversations, challenge and refine requirements, create high-quality backlog artifacts, and drive business outcomes. The candidate should be comfortable operating across business, process, data, integration, and testing workstreams while serving as the functional lead for the program. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Tech Summary: As a Business Intelligence Product Manager, you will use Epic Application build and analytics experience to build tools that will provide data insight to our business partners. You will leverage your understanding of healthcare related workflows to interact with physicians and clinical partners to provide them with analytical solutions that help advance patient care. Possess strong analytical, technical and troubleshooting skills and work both independently and within a team of analysts. Use expertise in SQL and various Epic Cogito functionalities (Clarity, Caboodle, Radar, Reporting Workbench, SlicerDicer, Epic Metrics framework, Epic Registries) to provide accurate and timely data to our end users Job Summary: This senior individual contributor role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, and making decisions on new products or enhancements to bring to market. This includes developing product enhancements based on validated learnings, serving as a facilitator for product teams and diverse stakeholder groups across the organization, and collaborating with operations teams and market stakeholders to support product adoption. This role is also responsible for performing internal and external discovery for new and existing products, validating solutions with end users, funneling learnings to product roadmaps, tracking outcomes and key performance indicators, and partnering with product team members to solve user problems. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; adapting to and learning from change, difficulties, and feedback. Defines product strategy and vision, and develops product roadmaps from ideation to launch by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; developing product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary. Serves as a facilitator for the product team and diverse stakeholder groups across the organization throughout the product management life cycle by coordinating the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; collaborating with operations teams and market stakeholders to support product adoption; coordinating training efforts to build readiness for production support and operational readiness teams; leading feature demos for stakeholders; providing product expertise, peer training, and consultation as appropriate; and adhering to enterprise compliance standards and managing technology risks appropriately. Performs internal and external discovery for new and existing products by collaborating with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funneling learnings to the product roadmap. Tracks outcomes and key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); reviewing analytical dashboards and assessing KPI alignment; and developing and/or maintaining ad hoc reports, status updates, and presentation decks for key stakeholders. Partners with product team members to solve user problems by prioritizing the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and collaborating on competitive and user research/testing, experimentation, and/or design thinking initiatives. Minimum Qualifications: Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements. Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices. Minimum one (1) year experience in a leadership role with or without direct reports.
11/02/2026
Full time
Tech Summary: As a Business Intelligence Product Manager, you will use Epic Application build and analytics experience to build tools that will provide data insight to our business partners. You will leverage your understanding of healthcare related workflows to interact with physicians and clinical partners to provide them with analytical solutions that help advance patient care. Possess strong analytical, technical and troubleshooting skills and work both independently and within a team of analysts. Use expertise in SQL and various Epic Cogito functionalities (Clarity, Caboodle, Radar, Reporting Workbench, SlicerDicer, Epic Metrics framework, Epic Registries) to provide accurate and timely data to our end users Job Summary: This senior individual contributor role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, and making decisions on new products or enhancements to bring to market. This includes developing product enhancements based on validated learnings, serving as a facilitator for product teams and diverse stakeholder groups across the organization, and collaborating with operations teams and market stakeholders to support product adoption. This role is also responsible for performing internal and external discovery for new and existing products, validating solutions with end users, funneling learnings to product roadmaps, tracking outcomes and key performance indicators, and partnering with product team members to solve user problems. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; adapting to and learning from change, difficulties, and feedback. Defines product strategy and vision, and develops product roadmaps from ideation to launch by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; developing product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary. Serves as a facilitator for the product team and diverse stakeholder groups across the organization throughout the product management life cycle by coordinating the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; collaborating with operations teams and market stakeholders to support product adoption; coordinating training efforts to build readiness for production support and operational readiness teams; leading feature demos for stakeholders; providing product expertise, peer training, and consultation as appropriate; and adhering to enterprise compliance standards and managing technology risks appropriately. Performs internal and external discovery for new and existing products by collaborating with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funneling learnings to the product roadmap. Tracks outcomes and key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); reviewing analytical dashboards and assessing KPI alignment; and developing and/or maintaining ad hoc reports, status updates, and presentation decks for key stakeholders. Partners with product team members to solve user problems by prioritizing the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and collaborating on competitive and user research/testing, experimentation, and/or design thinking initiatives. Minimum Qualifications: Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements. Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices. Minimum one (1) year experience in a leadership role with or without direct reports.
Please note, this is a fully onsite position at our facility in Greensboro, NC. Also, there is a 1 week on-call rotation about once every 2 months. Technical Summary: This role will be responsible for supporting IRIS and batch services and functionality running on Linux operating systems that are hosted both on-prem and in cloud. These services form the backbone of important Epic systems at Kaiser, such as Health Connect, Claims Connect, & Membership Connect. As such, internal client groups include stakeholders in both care delivery and health plan insurance. Typical responsibilities include installing, supporting, troubleshooting upgrades, patches, fixes, security, incident resolution, scripting and an on-call rotation within the Server Systems team. Other responsibilities include working with vendors, such as Epic & Kyndryl, and using tools such as Tivoli Workload Scheduler (TWS). This role will also be involved with enterprise-wide initiatives, such as instance consolidations. Job Summary: In addition to the responsibilities listed below, this position is responsible for planning, designing, and building database systems that are stable, recoverable, and integrated with other available technology stacks for the purpose of efficient, secure data utilization. This includes understanding the interoperability between databases and other dependent technology stacks (performance scalability, stability, capacity planning, etc.), possessing familiarity with one dependent technology stack (e.g. windows admin, networking, storage, etc.), working with engineering teams to recommend alternate solutions, and consulting as a 2nd level technical expert on specific platforms. Some of the unique challenges this position will face include database considerations for a large, corporate enterprise and a high degree of complexity and non-uniformity. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Supports the review of team deliverables. Provides some recommendations and input on options, risks, costs, and benefits for systems designs. Collaborates with team members to develop project support plans, schedules, and assignments. Translates business and functional requirements into technical specifications that support integrated and sustainable designs for designated infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications. Serves as a liaison with business partners, Solutions, and enterprise architects to define and understand target strategies. Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Develops and modifies solutions by identifying technical solutions to business problems. Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities. Reviews and makes changes to technical specifications and documentation. Collaborates with IT teams and key business partners to troubleshoot complex systems and provides solutions, as appropriate. Evaluates existing systems to make recommendations on resources required to maintain service levels. Evaluates new service options, identifies issues and impacts, and provides recommendations on feasibility and ROI. Collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs. Verifies system designs adhere to company architecture standards. Drives physical architecture design for new initiatives. Leads the implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Minimum Qualifications: Minimum three (3) years experience in the planning, design, and implementation of security solutions, including Minimum two (2) years experience in the configuration, implementation, troubleshooting, and operation of security technologies. Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement.
11/02/2026
Full time
Please note, this is a fully onsite position at our facility in Greensboro, NC. Also, there is a 1 week on-call rotation about once every 2 months. Technical Summary: This role will be responsible for supporting IRIS and batch services and functionality running on Linux operating systems that are hosted both on-prem and in cloud. These services form the backbone of important Epic systems at Kaiser, such as Health Connect, Claims Connect, & Membership Connect. As such, internal client groups include stakeholders in both care delivery and health plan insurance. Typical responsibilities include installing, supporting, troubleshooting upgrades, patches, fixes, security, incident resolution, scripting and an on-call rotation within the Server Systems team. Other responsibilities include working with vendors, such as Epic & Kyndryl, and using tools such as Tivoli Workload Scheduler (TWS). This role will also be involved with enterprise-wide initiatives, such as instance consolidations. Job Summary: In addition to the responsibilities listed below, this position is responsible for planning, designing, and building database systems that are stable, recoverable, and integrated with other available technology stacks for the purpose of efficient, secure data utilization. This includes understanding the interoperability between databases and other dependent technology stacks (performance scalability, stability, capacity planning, etc.), possessing familiarity with one dependent technology stack (e.g. windows admin, networking, storage, etc.), working with engineering teams to recommend alternate solutions, and consulting as a 2nd level technical expert on specific platforms. Some of the unique challenges this position will face include database considerations for a large, corporate enterprise and a high degree of complexity and non-uniformity. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Supports the review of team deliverables. Provides some recommendations and input on options, risks, costs, and benefits for systems designs. Collaborates with team members to develop project support plans, schedules, and assignments. Translates business and functional requirements into technical specifications that support integrated and sustainable designs for designated infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications. Serves as a liaison with business partners, Solutions, and enterprise architects to define and understand target strategies. Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Develops and modifies solutions by identifying technical solutions to business problems. Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities. Reviews and makes changes to technical specifications and documentation. Collaborates with IT teams and key business partners to troubleshoot complex systems and provides solutions, as appropriate. Evaluates existing systems to make recommendations on resources required to maintain service levels. Evaluates new service options, identifies issues and impacts, and provides recommendations on feasibility and ROI. Collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs. Verifies system designs adhere to company architecture standards. Drives physical architecture design for new initiatives. Leads the implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Minimum Qualifications: Minimum three (3) years experience in the planning, design, and implementation of security solutions, including Minimum two (2) years experience in the configuration, implementation, troubleshooting, and operation of security technologies. Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement.
Technical Summary The Epic Systems Analyst III supports the Patient Access and Hospital Operations Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic Prelude and related Patient Access applications, with secondary support for Epic Grand Central workflows. This role analyzes complex operational and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory standards, and industry requirements. Leveraging advanced technical, analytical, and workflow design expertise, the Epic Systems Analyst III leads and supports enterprise initiatives focused on patient registration, identity management, insurance verification, eligibility, admissions, and patient access workflows, while also supporting Grand Central functionality related to patient movement, admissions, discharges, transfers (ADT), and hospital operations. The position identifies opportunities to improve system performance, data integrity, operational efficiency, and the patient and staff experience while supporting the full application lifecycle, including requirements gathering, design, configuration, testing, implementation, optimization, training, and production support. Working collaboratively with Patient Access, Revenue Cycle, Hospital Operations, clinical leaders, business stakeholders, vendors, and cross-functional IT teams, the Epic Systems Analyst III serves as a trusted advisor by providing strategic guidance and technical expertise to ensure the stability, scalability, interoperability, and long-term success of Epic Patient Access solutions. This role promotes standardized workflows, supports regulatory and operational compliance, and drives continuous improvement across patient registration, identity management, insurance eligibility, admissions, patient movement, and downstream system integrations. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
11/02/2026
Full time
Technical Summary The Epic Systems Analyst III supports the Patient Access and Hospital Operations Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic Prelude and related Patient Access applications, with secondary support for Epic Grand Central workflows. This role analyzes complex operational and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory standards, and industry requirements. Leveraging advanced technical, analytical, and workflow design expertise, the Epic Systems Analyst III leads and supports enterprise initiatives focused on patient registration, identity management, insurance verification, eligibility, admissions, and patient access workflows, while also supporting Grand Central functionality related to patient movement, admissions, discharges, transfers (ADT), and hospital operations. The position identifies opportunities to improve system performance, data integrity, operational efficiency, and the patient and staff experience while supporting the full application lifecycle, including requirements gathering, design, configuration, testing, implementation, optimization, training, and production support. Working collaboratively with Patient Access, Revenue Cycle, Hospital Operations, clinical leaders, business stakeholders, vendors, and cross-functional IT teams, the Epic Systems Analyst III serves as a trusted advisor by providing strategic guidance and technical expertise to ensure the stability, scalability, interoperability, and long-term success of Epic Patient Access solutions. This role promotes standardized workflows, supports regulatory and operational compliance, and drives continuous improvement across patient registration, identity management, insurance eligibility, admissions, patient movement, and downstream system integrations. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Technical Summary The Epic Systems Analyst V supports the Clinical Care and Patient Engagement Technologies organization by serving as a consultant-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of KP HealthConnect applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging extensive analytical, technical, and workflow design expertise, the Epic Systems Analyst V provides technical leadership for large-scale projects, module implementations, incident resolution, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle. The ideal candidate brings deep expertise in system administration and change management processes, and is a trusted partner and advisor to clinical leaders, business stakeholders, vendors, and cross-functional IT teams. Job Summary In addition to the responsibilities listed below, this position is responsible for leading complex system configuration build, testing, validation, and ongoing production support of assigned applications across instances of Epic. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high-quality care using the electronic health record. This position will perform in-depth and precise investigation and documentation of future-state operational specifications and application functionality. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations, investigating user preferences and workflows, prioritizing requested system changes, and serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases, and tests each new release. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Collaborates with technical and project team leaders to resolve system problems and application-specific issues. Communicates with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Escalates unresolved or critical issues, risks or problems to system engineers and management. Meets timelines and provides cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions. Plans and performs complex system configuration. Manages the stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Plans the maintenance, modification, and documentation of applications. Monitors the service of first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Creates complex documentation of new and existing system configuration and procedural information, and supports others in ensuring system configurations documentation is complete and accurate. Provides complex application-oriented administration and technical support for production and non-production environments. Leads hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Develops guidelines to prevent and/or resolve recurring problems. Recommends and executes complex performance tuning and optimization activities. Evaluates new complex application packages and identifies anticipated systems requirements for planning purposes. Minimum Qualifications: Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience. Minimum two (2) years in a leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
11/02/2026
Full time
Technical Summary The Epic Systems Analyst V supports the Clinical Care and Patient Engagement Technologies organization by serving as a consultant-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of KP HealthConnect applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging extensive analytical, technical, and workflow design expertise, the Epic Systems Analyst V provides technical leadership for large-scale projects, module implementations, incident resolution, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle. The ideal candidate brings deep expertise in system administration and change management processes, and is a trusted partner and advisor to clinical leaders, business stakeholders, vendors, and cross-functional IT teams. Job Summary In addition to the responsibilities listed below, this position is responsible for leading complex system configuration build, testing, validation, and ongoing production support of assigned applications across instances of Epic. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high-quality care using the electronic health record. This position will perform in-depth and precise investigation and documentation of future-state operational specifications and application functionality. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations, investigating user preferences and workflows, prioritizing requested system changes, and serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases, and tests each new release. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Collaborates with technical and project team leaders to resolve system problems and application-specific issues. Communicates with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Escalates unresolved or critical issues, risks or problems to system engineers and management. Meets timelines and provides cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions. Plans and performs complex system configuration. Manages the stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Plans the maintenance, modification, and documentation of applications. Monitors the service of first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Creates complex documentation of new and existing system configuration and procedural information, and supports others in ensuring system configurations documentation is complete and accurate. Provides complex application-oriented administration and technical support for production and non-production environments. Leads hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Develops guidelines to prevent and/or resolve recurring problems. Recommends and executes complex performance tuning and optimization activities. Evaluates new complex application packages and identifies anticipated systems requirements for planning purposes. Minimum Qualifications: Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience. Minimum two (2) years in a leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Technical Summary The Epic Systems Analyst IV supports the Clinical Care and Patient Engagement Technologies organization by serving as a lead subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of KP HealthConnect applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Epic Systems Analyst IV provides technical support for large-scale projects, module implementations, incident resolution, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle. The ideal candidate brings expertise in system administration and change management processes, and is a trusted partner and advisor to clinical leaders, business stakeholders, vendors, and cross-functional IT teams. Job Summary In addition to the responsibilities listed below, this position is responsible for complex system configuration build, testing, validation, and ongoing production support of assigned applications across instances of Epic. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high-quality care using the electronic health record. This position will perform in-depth and precise investigation and documentation of future-state operational specifications and application functionality. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations, investigating user preferences and workflows, prioritizing requested system changes, and serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases, and tests each new release. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
11/02/2026
Full time
Technical Summary The Epic Systems Analyst IV supports the Clinical Care and Patient Engagement Technologies organization by serving as a lead subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of KP HealthConnect applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Epic Systems Analyst IV provides technical support for large-scale projects, module implementations, incident resolution, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle. The ideal candidate brings expertise in system administration and change management processes, and is a trusted partner and advisor to clinical leaders, business stakeholders, vendors, and cross-functional IT teams. Job Summary In addition to the responsibilities listed below, this position is responsible for complex system configuration build, testing, validation, and ongoing production support of assigned applications across instances of Epic. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high-quality care using the electronic health record. This position will perform in-depth and precise investigation and documentation of future-state operational specifications and application functionality. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations, investigating user preferences and workflows, prioritizing requested system changes, and serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases, and tests each new release. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Please note, this is a fully onsite position at our facility in Greensboro, NC. Also, there is a 1 week on-call rotation about once every 5-6 weeks. Technical Summary: This role will be responsible for monitoring network and web server activity for security breaches using intrusion detection techniques, performing file system management, installing and managing the Epic application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs. In addition, the role will be installing and maintaining administrative and monitoring tools necessary for high levels of availability and performance of your Epic system, assisting in the configuration and troubleshooting of integrated third party software and peripherals, applying platform and Epic upgrades and updates to production and non-production web server components, responding to emergency and after-hours issue, writing and maintaining scripts to improve system management tasks, maintaining and testing processes related to business continuity, and participating in your change control process for all planned application and technical activities. Lastly, the individual will need to understand performance metrics, monitoring system performance, and troubleshooting issues, collaborate with various technical teams and the Epic vendor to ensure proactive support and adherence to best practices. Job Summary: This individual contributor is primarily responsible for translating business requirements and functional specifications into software solutions, for assisting in contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions. Leads systems incident support and troubleshooting for complex and non-complex issues. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buy-in, and support of diverse project stakeholders. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and makes changes to technical specifications and documentation. Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications. Writes technical specifications and documentation. Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads, mentors, and trains other technical resources to develop software applications. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls. Assists with project estimation throughout the PLC. Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and design principles, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements to establish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, and commissioning selected products. Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides advice on the transformation of information from one format/medium to another, where appropriate. Maintains and implements information handling procedures. Enables the availability, integrity, and search ability of information through the application of formal data structures and protection measures. Manipulates specific data from information services to satisfy local or specific information needs. Minimum Qualifications: Minimum three (3) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.
11/02/2026
Full time
Please note, this is a fully onsite position at our facility in Greensboro, NC. Also, there is a 1 week on-call rotation about once every 5-6 weeks. Technical Summary: This role will be responsible for monitoring network and web server activity for security breaches using intrusion detection techniques, performing file system management, installing and managing the Epic application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs. In addition, the role will be installing and maintaining administrative and monitoring tools necessary for high levels of availability and performance of your Epic system, assisting in the configuration and troubleshooting of integrated third party software and peripherals, applying platform and Epic upgrades and updates to production and non-production web server components, responding to emergency and after-hours issue, writing and maintaining scripts to improve system management tasks, maintaining and testing processes related to business continuity, and participating in your change control process for all planned application and technical activities. Lastly, the individual will need to understand performance metrics, monitoring system performance, and troubleshooting issues, collaborate with various technical teams and the Epic vendor to ensure proactive support and adherence to best practices. Job Summary: This individual contributor is primarily responsible for translating business requirements and functional specifications into software solutions, for assisting in contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions. Leads systems incident support and troubleshooting for complex and non-complex issues. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buy-in, and support of diverse project stakeholders. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and makes changes to technical specifications and documentation. Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications. Writes technical specifications and documentation. Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads, mentors, and trains other technical resources to develop software applications. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls. Assists with project estimation throughout the PLC. Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and design principles, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements to establish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, and commissioning selected products. Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides advice on the transformation of information from one format/medium to another, where appropriate. Maintains and implements information handling procedures. Enables the availability, integrity, and search ability of information through the application of formal data structures and protection measures. Manipulates specific data from information services to satisfy local or specific information needs. Minimum Qualifications: Minimum three (3) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: egree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
11/02/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: egree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Configure, test, implement, and support Epic APeX clinical research systems. You will optimize research workflows, build system features, resolve user issues, assess process risks, and collaborate with clinicians and technical teams. Responsibilities Analyze and refine research documentation, workflows, and system configurations. Research, document, and coordinate resolution of end-user issues. Design and maintain Smart Forms, My Chart recruitment messages, and e-consents. Configure BPAs, Smart Sets, and Order Sets for research workflows. Troubleshoot and support Research Study Management and Enrollment interfaces. Develop test scenarios, verify system functionality, and address process risks. Required Skills Epic APe X configuration Smart Forms My Chart recruitment messagese-Consents Best Practice Advisories Smart Sets and Order Sets Research Study Management Enrollment interfaces Workflow analysis System testing
11/02/2026
Full time
Configure, test, implement, and support Epic APeX clinical research systems. You will optimize research workflows, build system features, resolve user issues, assess process risks, and collaborate with clinicians and technical teams. Responsibilities Analyze and refine research documentation, workflows, and system configurations. Research, document, and coordinate resolution of end-user issues. Design and maintain Smart Forms, My Chart recruitment messages, and e-consents. Configure BPAs, Smart Sets, and Order Sets for research workflows. Troubleshoot and support Research Study Management and Enrollment interfaces. Develop test scenarios, verify system functionality, and address process risks. Required Skills Epic APe X configuration Smart Forms My Chart recruitment messagese-Consents Best Practice Advisories Smart Sets and Order Sets Research Study Management Enrollment interfaces Workflow analysis System testing
OhioHealth is seeking an Epic Systems Analyst to support and optimize Epic across our extensive healthcare network. In this role, you will configure and maintain Epic modules, translate clinical and operational requirements into effective system solutions, and ensure data integrity and regulatory compliance. You will collaborate closely with clinicians and IT teams, manage upgrades and new features, and provide testing, training, and go-live support. Join an inclusive, mission-driven organization with strong development opportunities and a direct impact on patient care and community health. Responsibilities Configure, build, and maintain Epic modules to support clinical and business workflows Collaborate with clinicians and operational leaders to gather and analyze requirements Troubleshoot, test, and resolve Epic-related issues and defects Develop and maintain system documentation, workflows, and technical specifications Perform system upgrades, patches, and new feature implementations Ensure data integrity, privacy, and security in accordance with healthcare regulations Create and execute test plans and validation scripts for Epic changes Provide end-user support, training, and go-live assistance Monitor system performance and optimize configurations for reliability and efficiency Partner with IT, vendors, and project teams on Epic initiatives and integrations Required Skills Epic module configuration and build Epic certification in relevant applications Electronic Health Record (EHR) systems Healthcare workflow analysis SQL and report writing (e.g., Clarity, Caboodle, Reporting Workbench) System testing and quality assurance Change management and release management HL7/FHIR and healthcare integration concepts Requirements gathering and documentation Regulatory compliance (HIPAA, security, privacy)
11/02/2026
Full time
OhioHealth is seeking an Epic Systems Analyst to support and optimize Epic across our extensive healthcare network. In this role, you will configure and maintain Epic modules, translate clinical and operational requirements into effective system solutions, and ensure data integrity and regulatory compliance. You will collaborate closely with clinicians and IT teams, manage upgrades and new features, and provide testing, training, and go-live support. Join an inclusive, mission-driven organization with strong development opportunities and a direct impact on patient care and community health. Responsibilities Configure, build, and maintain Epic modules to support clinical and business workflows Collaborate with clinicians and operational leaders to gather and analyze requirements Troubleshoot, test, and resolve Epic-related issues and defects Develop and maintain system documentation, workflows, and technical specifications Perform system upgrades, patches, and new feature implementations Ensure data integrity, privacy, and security in accordance with healthcare regulations Create and execute test plans and validation scripts for Epic changes Provide end-user support, training, and go-live assistance Monitor system performance and optimize configurations for reliability and efficiency Partner with IT, vendors, and project teams on Epic initiatives and integrations Required Skills Epic module configuration and build Epic certification in relevant applications Electronic Health Record (EHR) systems Healthcare workflow analysis SQL and report writing (e.g., Clarity, Caboodle, Reporting Workbench) System testing and quality assurance Change management and release management HL7/FHIR and healthcare integration concepts Requirements gathering and documentation Regulatory compliance (HIPAA, security, privacy)
OhioHealth is seeking an Epic Senior Systems Analyst to join our Information Technology team supporting our statewide healthcare network. In this role, you will lead the analysis, design, configuration, and optimization of Epic applications to enhance clinical and business workflows across our hospitals and ambulatory sites. You will partner closely with clinicians and operational leaders to translate requirements into secure, reliable Epic solutions, manage upgrades and integrations, and provide advanced troubleshooting and on-call support. OhioHealth offers a collaborative, inclusive culture, meaningful community impact, competitive benefits, and ongoing professional growth in a mission-driven healthcare environment. Responsibilities Lead analysis, design, build, and optimization of Epic applications to support clinical and revenue cycle workflows Collaborate with clinicians, IT, and operations to gather requirements and translate them into Epic solutions Configure, test, and validate Epic enhancements, integrations, and upgrades Troubleshoot complex Epic issues, perform root-cause analysis, and implement sustainable fixes Develop documentation, training materials, and provide end-user support and education Ensure data integrity, privacy, and regulatory compliance across Epic systems Participate in on-call rotation and provide advanced production support Drive continuous improvement, standardization, and adoption of Epic best practices Required Skills Epic application configuration (e.g., Epic Care, Ambulatory, Inpatient, or Revenue Cycle modules) Epic reporting tools (Reporting Workbench, Radar, Clarity/Caboodle concepts) Healthcare workflow analysis and process redesign Requirements gathering and technical specifications writing Systems integration (interfaces, HL7/FHIR concepts) SQL or data querying for validation and analysis Testing methodologies and change management in healthcare ITIncident, problem, and release management tools (e.g., Service Now) Regulatory and compliance awareness (HIPAA, security best practices) Project coordination and stakeholder communication
11/02/2026
Full time
OhioHealth is seeking an Epic Senior Systems Analyst to join our Information Technology team supporting our statewide healthcare network. In this role, you will lead the analysis, design, configuration, and optimization of Epic applications to enhance clinical and business workflows across our hospitals and ambulatory sites. You will partner closely with clinicians and operational leaders to translate requirements into secure, reliable Epic solutions, manage upgrades and integrations, and provide advanced troubleshooting and on-call support. OhioHealth offers a collaborative, inclusive culture, meaningful community impact, competitive benefits, and ongoing professional growth in a mission-driven healthcare environment. Responsibilities Lead analysis, design, build, and optimization of Epic applications to support clinical and revenue cycle workflows Collaborate with clinicians, IT, and operations to gather requirements and translate them into Epic solutions Configure, test, and validate Epic enhancements, integrations, and upgrades Troubleshoot complex Epic issues, perform root-cause analysis, and implement sustainable fixes Develop documentation, training materials, and provide end-user support and education Ensure data integrity, privacy, and regulatory compliance across Epic systems Participate in on-call rotation and provide advanced production support Drive continuous improvement, standardization, and adoption of Epic best practices Required Skills Epic application configuration (e.g., Epic Care, Ambulatory, Inpatient, or Revenue Cycle modules) Epic reporting tools (Reporting Workbench, Radar, Clarity/Caboodle concepts) Healthcare workflow analysis and process redesign Requirements gathering and technical specifications writing Systems integration (interfaces, HL7/FHIR concepts) SQL or data querying for validation and analysis Testing methodologies and change management in healthcare ITIncident, problem, and release management tools (e.g., Service Now) Regulatory and compliance awareness (HIPAA, security best practices) Project coordination and stakeholder communication
OhioHealth is seeking an Epic Systems Analyst to support our Radiant and Cupid modules. In this role, you will configure and optimize imaging and cardiology workflows, partner with clinical and IT teams, and ensure stable, high-performing Epic environments. Responsibilities include requirements gathering, build, testing, upgrades, issue resolution, and on-call support. You'll contribute to training, documentation, and ongoing enhancement of Epic capabilities within a diverse, patient-centered, and innovation-driven healthcare system. Responsibilities Configure, build, and maintain Epic Radiant and Cupid modules to support imaging and cardiology workflows Collaborate with clinicians, IT, and operations to gather requirements and optimize system design Analyze, troubleshoot, and resolve application issues, ensuring minimal disruption to patient care Manage system upgrades, testing, and validation for Epic changes and new features Develop and maintain technical and workflow documentation and job aids Support end-user training, go-live, and ongoing optimization initiatives Monitor system performance and data integrity, escalating risks as needed Participate in on-call rotation and provide timely support for critical incidents Required Skills Epic Radiant configuration Epic Cupid configuration Epic build and maintenance Healthcare clinical workflows System analysis and troubleshooting SQL and reporting tools Software testing and validation Change management in healthcare ITHL7 and healthcare interfaces End-user training and support
11/02/2026
Full time
OhioHealth is seeking an Epic Systems Analyst to support our Radiant and Cupid modules. In this role, you will configure and optimize imaging and cardiology workflows, partner with clinical and IT teams, and ensure stable, high-performing Epic environments. Responsibilities include requirements gathering, build, testing, upgrades, issue resolution, and on-call support. You'll contribute to training, documentation, and ongoing enhancement of Epic capabilities within a diverse, patient-centered, and innovation-driven healthcare system. Responsibilities Configure, build, and maintain Epic Radiant and Cupid modules to support imaging and cardiology workflows Collaborate with clinicians, IT, and operations to gather requirements and optimize system design Analyze, troubleshoot, and resolve application issues, ensuring minimal disruption to patient care Manage system upgrades, testing, and validation for Epic changes and new features Develop and maintain technical and workflow documentation and job aids Support end-user training, go-live, and ongoing optimization initiatives Monitor system performance and data integrity, escalating risks as needed Participate in on-call rotation and provide timely support for critical incidents Required Skills Epic Radiant configuration Epic Cupid configuration Epic build and maintenance Healthcare clinical workflows System analysis and troubleshooting SQL and reporting tools Software testing and validation Change management in healthcare ITHL7 and healthcare interfaces End-user training and support
OhioHealth is seeking an Epic Senior Systems Analyst to join our Information Technology team supporting our statewide healthcare network. In this role, you will lead the analysis, design, configuration, and optimization of Epic applications to enhance clinical and business workflows across our hospitals and ambulatory sites. You will partner closely with clinicians and operational leaders to translate requirements into secure, reliable Epic solutions, manage upgrades and integrations, and provide advanced troubleshooting and on-call support. OhioHealth offers a collaborative, inclusive culture, meaningful community impact, competitive benefits, and ongoing professional growth in a mission-driven healthcare environment. Responsibilities Lead analysis, design, build, and optimization of Epic applications to support clinical and revenue cycle workflows Collaborate with clinicians, IT, and operations to gather requirements and translate them into Epic solutions Configure, test, and validate Epic enhancements, integrations, and upgrades Troubleshoot complex Epic issues, perform root-cause analysis, and implement sustainable fixes Develop documentation, training materials, and provide end-user support and education Ensure data integrity, privacy, and regulatory compliance across Epic systems Participate in on-call rotation and provide advanced production support Drive continuous improvement, standardization, and adoption of Epic best practices Required Skills Epic application configuration (e.g., Epic Care, Ambulatory, Inpatient, or Revenue Cycle modules) Epic reporting tools (Reporting Workbench, Radar, Clarity/Caboodle concepts) Healthcare workflow analysis and process redesign Requirements gathering and technical specifications writing Systems integration (interfaces, HL7/FHIR concepts) SQL or data querying for validation and analysis Testing methodologies and change management in healthcare ITIncident, problem, and release management tools (e.g., Service Now) Regulatory and compliance awareness (HIPAA, security best practices) Project coordination and stakeholder communication
11/02/2026
Full time
OhioHealth is seeking an Epic Senior Systems Analyst to join our Information Technology team supporting our statewide healthcare network. In this role, you will lead the analysis, design, configuration, and optimization of Epic applications to enhance clinical and business workflows across our hospitals and ambulatory sites. You will partner closely with clinicians and operational leaders to translate requirements into secure, reliable Epic solutions, manage upgrades and integrations, and provide advanced troubleshooting and on-call support. OhioHealth offers a collaborative, inclusive culture, meaningful community impact, competitive benefits, and ongoing professional growth in a mission-driven healthcare environment. Responsibilities Lead analysis, design, build, and optimization of Epic applications to support clinical and revenue cycle workflows Collaborate with clinicians, IT, and operations to gather requirements and translate them into Epic solutions Configure, test, and validate Epic enhancements, integrations, and upgrades Troubleshoot complex Epic issues, perform root-cause analysis, and implement sustainable fixes Develop documentation, training materials, and provide end-user support and education Ensure data integrity, privacy, and regulatory compliance across Epic systems Participate in on-call rotation and provide advanced production support Drive continuous improvement, standardization, and adoption of Epic best practices Required Skills Epic application configuration (e.g., Epic Care, Ambulatory, Inpatient, or Revenue Cycle modules) Epic reporting tools (Reporting Workbench, Radar, Clarity/Caboodle concepts) Healthcare workflow analysis and process redesign Requirements gathering and technical specifications writing Systems integration (interfaces, HL7/FHIR concepts) SQL or data querying for validation and analysis Testing methodologies and change management in healthcare ITIncident, problem, and release management tools (e.g., Service Now) Regulatory and compliance awareness (HIPAA, security best practices) Project coordination and stakeholder communication
OhioHealth is seeking an Epic Systems Analyst to support and optimize Epic across our extensive healthcare network. In this role, you will configure and maintain Epic modules, translate clinical and operational requirements into effective system solutions, and ensure data integrity and regulatory compliance. You will collaborate closely with clinicians and IT teams, manage upgrades and new features, and provide testing, training, and go-live support. Join an inclusive, mission-driven organization with strong development opportunities and a direct impact on patient care and community health. Responsibilities Configure, build, and maintain Epic modules to support clinical and business workflows Collaborate with clinicians and operational leaders to gather and analyze requirements Troubleshoot, test, and resolve Epic-related issues and defects Develop and maintain system documentation, workflows, and technical specifications Perform system upgrades, patches, and new feature implementations Ensure data integrity, privacy, and security in accordance with healthcare regulations Create and execute test plans and validation scripts for Epic changes Provide end-user support, training, and go-live assistance Monitor system performance and optimize configurations for reliability and efficiency Partner with IT, vendors, and project teams on Epic initiatives and integrations Required Skills Epic module configuration and build Epic certification in relevant applications Electronic Health Record (EHR) systems Healthcare workflow analysis SQL and report writing (e.g., Clarity, Caboodle, Reporting Workbench) System testing and quality assurance Change management and release management HL7/FHIR and healthcare integration concepts Requirements gathering and documentation Regulatory compliance (HIPAA, security, privacy)
11/02/2026
Full time
OhioHealth is seeking an Epic Systems Analyst to support and optimize Epic across our extensive healthcare network. In this role, you will configure and maintain Epic modules, translate clinical and operational requirements into effective system solutions, and ensure data integrity and regulatory compliance. You will collaborate closely with clinicians and IT teams, manage upgrades and new features, and provide testing, training, and go-live support. Join an inclusive, mission-driven organization with strong development opportunities and a direct impact on patient care and community health. Responsibilities Configure, build, and maintain Epic modules to support clinical and business workflows Collaborate with clinicians and operational leaders to gather and analyze requirements Troubleshoot, test, and resolve Epic-related issues and defects Develop and maintain system documentation, workflows, and technical specifications Perform system upgrades, patches, and new feature implementations Ensure data integrity, privacy, and security in accordance with healthcare regulations Create and execute test plans and validation scripts for Epic changes Provide end-user support, training, and go-live assistance Monitor system performance and optimize configurations for reliability and efficiency Partner with IT, vendors, and project teams on Epic initiatives and integrations Required Skills Epic module configuration and build Epic certification in relevant applications Electronic Health Record (EHR) systems Healthcare workflow analysis SQL and report writing (e.g., Clarity, Caboodle, Reporting Workbench) System testing and quality assurance Change management and release management HL7/FHIR and healthcare integration concepts Requirements gathering and documentation Regulatory compliance (HIPAA, security, privacy)
Burnett Medical Center seeks a full-time HIM Analyst/Coder to code discharged patient records using ICD-10-CM, CPT and other classification systems. The role also reviews records for completeness and supports accurate indexing, reimbursement, research and regulatory compliance. Responsibilities Code discharged patient records using ICD-10-CM, CPT and other classification systems. Review medical records for completeness. Maintain patient record indices through accurate coding. Support reimbursement processes through accurate coding. Code records for research and compliance with state and federal regulations. Required Skills ICD-10-CM coding ICD-10-PCS coding CPT-4 coding HCPCS coding Medical record abstraction Electronic medical records Encoder software Epic
11/01/2026
Full time
Burnett Medical Center seeks a full-time HIM Analyst/Coder to code discharged patient records using ICD-10-CM, CPT and other classification systems. The role also reviews records for completeness and supports accurate indexing, reimbursement, research and regulatory compliance. Responsibilities Code discharged patient records using ICD-10-CM, CPT and other classification systems. Review medical records for completeness. Maintain patient record indices through accurate coding. Support reimbursement processes through accurate coding. Code records for research and compliance with state and federal regulations. Required Skills ICD-10-CM coding ICD-10-PCS coding CPT-4 coding HCPCS coding Medical record abstraction Electronic medical records Encoder software Epic
