Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/10/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description ABOUT HUT 8 Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world's largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you're an ambitious individual looking for a career that is as rewarding as it is challenging, you've come to the right place. ABOUT THE ROLE As a Data Center Technician, you will work with state-of-the-art computing and networking equipment to ensure optimal uptime and provide regular basic repair services. The ideal candidate will be eager to learn about our network technologies and will demonstrate the ability to adapt to evolving systems. You should also be able to stay current with emerging technologies. An analytical mindset is essential for troubleshooting and diagnosing issues with mining equipment, ensuring maximum uptime and minimizing turnaround times. The Data Center Technician will perform routine maintenance under general supervision. This position ensures that the facility remains available for use and is consistently maintained in a safe and clean condition. The role involves operating various maintenance and mining tools and equipment, as well as performing other related tasks as directed by the Associate Manager and/or Manager of Data Center Operations. Some of the key responsibilities you should expect are the following: Operations Management: Monitor, maintain, and optimize all critical data center systems, including power distribution units, UPS systems, cooling infrastructure, backup generators, and fire suppression systems to ensure continuous and efficient mining operations. Carry out basic miner repairs and maintenance, flash firmware on miners, and handle associated miner tools and equipment. Perform general facility duties as assigned. Support preventative maintenance schedules, performing regular inspections, cleaning, and necessary repairs on all data center equipment to prevent unplanned downtime. Incident Response: Quickly identify and troubleshoot infrastructure and miner issues, coordinating with multiple teams to resolve technical problems and restore service with minimal disruption to mining activities. Reporting and Analysis: Monitor and contribute to detailed performance reports, including metrics such as uptime, power usage, and environmental conditions, to assist with decision-making and continuous improvement initiatives. REQUIRED SKILLS AND QUALIFICATIONS Beginner to intermediate knowledge of data center infrastructure, including electrical systems, cooling systems, and network architecture, specifically within the context of Bitcoin mining operations. Proficiency in troubleshooting complex technical issues related to power, cooling, and network systems. Knowledge of data center best practices, standards, and maintenance procedures is preferred but not required. Strong problem-solving abilities and the ability to react quickly to critical incidents. Strong communication skills, both written and verbal, for reporting and team collaboration. Ability to work independently and as part of a team in a high-pressure, fast-paced environment. Familiarity with safety standards, energy efficiency practices, and compliance regulations in data center operations. ABOUT YOU High school diploma or equivalent. 1-3+ years of experience in IT/computer hardware, systems/electrical engineering, network administration, and/or troubleshooting. Bitcoin mining experience is a plus. Proficiency in English is required. A basic understanding of IP addressing, subnets, and small electronics or medium to low-voltage electrical systems is a plus. Flexibility to adapt to various tasks and environments. Physical stamina: the ability to stand for 7+ hours per day. Ability to lift and carry up to 50 lbs. Tolerance for harsh environmental conditions, including both indoor and outdoor settings. Must pass a motor vehicle check. Must have reliable transportation to and from the designated work site. Ability to work as a member of a fast-paced, collaborative, and high-performing team is paramount to this role - your success in this role will not just come from how hard you work as an individual, but how strong of a team you help create across the facility. Military & Veterans Encouraged to apply - Hut 8 aims to recruit experienced military Veterans who deliver top leadership abilities, a "lead from the front" mentality, and efficient communication skills to help drive success across our data centers. ABOUT THE WORK ENVIRONMENT This role is based onsite at one of our data center locations in Amarillo, TX. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the role. WHAT MAKES HUT 8 A GREAT PLACE TO WORK Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry. At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality. At Hut 8, you will have the opportunity to: Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure
09/10/2026
Full time
Job Description Job Description ABOUT HUT 8 Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world's largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you're an ambitious individual looking for a career that is as rewarding as it is challenging, you've come to the right place. ABOUT THE ROLE As a Data Center Technician, you will work with state-of-the-art computing and networking equipment to ensure optimal uptime and provide regular basic repair services. The ideal candidate will be eager to learn about our network technologies and will demonstrate the ability to adapt to evolving systems. You should also be able to stay current with emerging technologies. An analytical mindset is essential for troubleshooting and diagnosing issues with mining equipment, ensuring maximum uptime and minimizing turnaround times. The Data Center Technician will perform routine maintenance under general supervision. This position ensures that the facility remains available for use and is consistently maintained in a safe and clean condition. The role involves operating various maintenance and mining tools and equipment, as well as performing other related tasks as directed by the Associate Manager and/or Manager of Data Center Operations. Some of the key responsibilities you should expect are the following: Operations Management: Monitor, maintain, and optimize all critical data center systems, including power distribution units, UPS systems, cooling infrastructure, backup generators, and fire suppression systems to ensure continuous and efficient mining operations. Carry out basic miner repairs and maintenance, flash firmware on miners, and handle associated miner tools and equipment. Perform general facility duties as assigned. Support preventative maintenance schedules, performing regular inspections, cleaning, and necessary repairs on all data center equipment to prevent unplanned downtime. Incident Response: Quickly identify and troubleshoot infrastructure and miner issues, coordinating with multiple teams to resolve technical problems and restore service with minimal disruption to mining activities. Reporting and Analysis: Monitor and contribute to detailed performance reports, including metrics such as uptime, power usage, and environmental conditions, to assist with decision-making and continuous improvement initiatives. REQUIRED SKILLS AND QUALIFICATIONS Beginner to intermediate knowledge of data center infrastructure, including electrical systems, cooling systems, and network architecture, specifically within the context of Bitcoin mining operations. Proficiency in troubleshooting complex technical issues related to power, cooling, and network systems. Knowledge of data center best practices, standards, and maintenance procedures is preferred but not required. Strong problem-solving abilities and the ability to react quickly to critical incidents. Strong communication skills, both written and verbal, for reporting and team collaboration. Ability to work independently and as part of a team in a high-pressure, fast-paced environment. Familiarity with safety standards, energy efficiency practices, and compliance regulations in data center operations. ABOUT YOU High school diploma or equivalent. 1-3+ years of experience in IT/computer hardware, systems/electrical engineering, network administration, and/or troubleshooting. Bitcoin mining experience is a plus. Proficiency in English is required. A basic understanding of IP addressing, subnets, and small electronics or medium to low-voltage electrical systems is a plus. Flexibility to adapt to various tasks and environments. Physical stamina: the ability to stand for 7+ hours per day. Ability to lift and carry up to 50 lbs. Tolerance for harsh environmental conditions, including both indoor and outdoor settings. Must pass a motor vehicle check. Must have reliable transportation to and from the designated work site. Ability to work as a member of a fast-paced, collaborative, and high-performing team is paramount to this role - your success in this role will not just come from how hard you work as an individual, but how strong of a team you help create across the facility. Military & Veterans Encouraged to apply - Hut 8 aims to recruit experienced military Veterans who deliver top leadership abilities, a "lead from the front" mentality, and efficient communication skills to help drive success across our data centers. ABOUT THE WORK ENVIRONMENT This role is based onsite at one of our data center locations in Amarillo, TX. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the role. WHAT MAKES HUT 8 A GREAT PLACE TO WORK Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry. At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality. At Hut 8, you will have the opportunity to: Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure
Job Description Job Description Data Center Technician - Hardware / Break-Fix Location: Memphis, TN Work Arrangement: Onsite Contract Length: 40 Weeks Employment Type: Contract - we do have full-time, perm employees on site, so this 40 week contract could potentially lead to joining our perm team, but that's not 100% certain. You MUST be a US citizen. Position Summary PGTEK is seeking hands-on Data Center Technicians to support a high-performance data center environment in Memphis, TN. This is a great opportunity for technicians who enjoy working with enterprise hardware, troubleshooting technical issues, and getting hands-on with servers and data center infrastructure. Technicians will primarily support Dell PowerEdge servers, performing hardware troubleshooting, break/fix repairs, component replacement, and preventative maintenance. The role will also involve replacing GPU cards and other components supporting AI infrastructure, along with opportunities to assist with basic server deployment, rack-and-stack, cabling, and related data center activities. While previous data center or server experience is preferred, early-career candidates and graduates of technical training programs are encouraged to apply. Training could be provided to candidates who demonstrate strong technical fundamentals, mechanical aptitude, a willingness to learn, and the right attitude. Key Responsibilities Perform hands-on troubleshooting, diagnostics, repair, and maintenance of Dell PowerEdge servers. Diagnose and replace failed server components, including: Motherboards DIMMs / memory CPUs Network interface cards Hard drives / storage components Power supplies GPU cards and related hardware Other server and infrastructure components as needed Support hardware break/fix activities in a large-scale data center environment. Assist with the installation, removal, replacement, and upgrade of NVIDIA GPU hardware and other components supporting AI infrastructure. Perform basic server installation and deployment activities as needed. Assist with rack-and-stack activities, including mounting equipment, connecting cables, and organizing data center hardware. Perform basic cabling and equipment connections. Follow established procedures for hardware replacement, troubleshooting, documentation, and escalation. Use ticketing and other tools to document work performed and maintain accurate records. Work safely and efficiently in a fast-paced data center environment. Collaborate with other technicians, engineers, and site personnel to resolve hardware issues. Maintain a clean, organized, and safe work environment. Perform other data center and hardware support duties as assigned. Requirements Hands-on experience troubleshooting, repairing, building, or maintaining computers, servers, electronics, or other technical hardware. Basic understanding of computer hardware and components. Ability to use hand tools and safely work with electronic and mechanical equipment. Strong troubleshooting and problem-solving skills. Ability to follow technical procedures and instructions. Comfortable working onsite in a large-scale data center environment. Ability to work independently as well as part of a team. Strong attention to detail and a commitment to quality and safety. Reliable attendance and a strong work ethic. Preferred Qualifications Previous data center or server hardware experience. Experience working with Dell PowerEdge servers. Experience with server break/fix or field service. Experience replacing server components such as motherboards, memory, CPUs, NICs, storage, or power supplies. Experience working with GPUs or other high-performance computing hardware. Experience with rack-and-stack, server installation, or data center deployments. Basic Linux command-line experience. Experience with structured cabling or network equipment. Technical school, IT training program, or relevant industry certification. Early-Career Candidates Encouraged to Apply This position is not limited to experienced data center technicians. Candidates coming out of technical schools, IT training programs, military technical programs, or other hands-on technology programs are encouraged to apply. If you have a strong foundation in computer hardware, enjoy taking things apart and figuring out how they work, and are eager to develop your data center skills, this could be a great opportunity. Training could be provided for candidates who demonstrate the right technical aptitude, attitude, and willingness to learn. Ideal Candidate The ideal candidate is a hands-on technician who enjoys troubleshooting hardware and solving problems. You don't necessarily need years of data center experience, but you should be comfortable working with computers and hardware and be willing to learn enterprise server technology. Successful candidates will be dependable, mechanically inclined, detail-oriented, and comfortable working in a fast-paced environment where equipment needs to be diagnosed, repaired, and returned to service efficiently. Work Environment 100% onsite in Memphis, TN. Work is performed in a large-scale data center environment. Position requires frequent standing, walking, bending, reaching, and working around server racks and other data center equipment. May require lifting and moving equipment within normal data center safety guidelines. Candidates must be comfortable working around enterprise servers, networking equipment, cabling, and AI/GPU infrastructure. Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. ABOUT PGTEK PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans
09/10/2026
Full time
Job Description Job Description Data Center Technician - Hardware / Break-Fix Location: Memphis, TN Work Arrangement: Onsite Contract Length: 40 Weeks Employment Type: Contract - we do have full-time, perm employees on site, so this 40 week contract could potentially lead to joining our perm team, but that's not 100% certain. You MUST be a US citizen. Position Summary PGTEK is seeking hands-on Data Center Technicians to support a high-performance data center environment in Memphis, TN. This is a great opportunity for technicians who enjoy working with enterprise hardware, troubleshooting technical issues, and getting hands-on with servers and data center infrastructure. Technicians will primarily support Dell PowerEdge servers, performing hardware troubleshooting, break/fix repairs, component replacement, and preventative maintenance. The role will also involve replacing GPU cards and other components supporting AI infrastructure, along with opportunities to assist with basic server deployment, rack-and-stack, cabling, and related data center activities. While previous data center or server experience is preferred, early-career candidates and graduates of technical training programs are encouraged to apply. Training could be provided to candidates who demonstrate strong technical fundamentals, mechanical aptitude, a willingness to learn, and the right attitude. Key Responsibilities Perform hands-on troubleshooting, diagnostics, repair, and maintenance of Dell PowerEdge servers. Diagnose and replace failed server components, including: Motherboards DIMMs / memory CPUs Network interface cards Hard drives / storage components Power supplies GPU cards and related hardware Other server and infrastructure components as needed Support hardware break/fix activities in a large-scale data center environment. Assist with the installation, removal, replacement, and upgrade of NVIDIA GPU hardware and other components supporting AI infrastructure. Perform basic server installation and deployment activities as needed. Assist with rack-and-stack activities, including mounting equipment, connecting cables, and organizing data center hardware. Perform basic cabling and equipment connections. Follow established procedures for hardware replacement, troubleshooting, documentation, and escalation. Use ticketing and other tools to document work performed and maintain accurate records. Work safely and efficiently in a fast-paced data center environment. Collaborate with other technicians, engineers, and site personnel to resolve hardware issues. Maintain a clean, organized, and safe work environment. Perform other data center and hardware support duties as assigned. Requirements Hands-on experience troubleshooting, repairing, building, or maintaining computers, servers, electronics, or other technical hardware. Basic understanding of computer hardware and components. Ability to use hand tools and safely work with electronic and mechanical equipment. Strong troubleshooting and problem-solving skills. Ability to follow technical procedures and instructions. Comfortable working onsite in a large-scale data center environment. Ability to work independently as well as part of a team. Strong attention to detail and a commitment to quality and safety. Reliable attendance and a strong work ethic. Preferred Qualifications Previous data center or server hardware experience. Experience working with Dell PowerEdge servers. Experience with server break/fix or field service. Experience replacing server components such as motherboards, memory, CPUs, NICs, storage, or power supplies. Experience working with GPUs or other high-performance computing hardware. Experience with rack-and-stack, server installation, or data center deployments. Basic Linux command-line experience. Experience with structured cabling or network equipment. Technical school, IT training program, or relevant industry certification. Early-Career Candidates Encouraged to Apply This position is not limited to experienced data center technicians. Candidates coming out of technical schools, IT training programs, military technical programs, or other hands-on technology programs are encouraged to apply. If you have a strong foundation in computer hardware, enjoy taking things apart and figuring out how they work, and are eager to develop your data center skills, this could be a great opportunity. Training could be provided for candidates who demonstrate the right technical aptitude, attitude, and willingness to learn. Ideal Candidate The ideal candidate is a hands-on technician who enjoys troubleshooting hardware and solving problems. You don't necessarily need years of data center experience, but you should be comfortable working with computers and hardware and be willing to learn enterprise server technology. Successful candidates will be dependable, mechanically inclined, detail-oriented, and comfortable working in a fast-paced environment where equipment needs to be diagnosed, repaired, and returned to service efficiently. Work Environment 100% onsite in Memphis, TN. Work is performed in a large-scale data center environment. Position requires frequent standing, walking, bending, reaching, and working around server racks and other data center equipment. May require lifting and moving equipment within normal data center safety guidelines. Candidates must be comfortable working around enterprise servers, networking equipment, cabling, and AI/GPU infrastructure. Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. ABOUT PGTEK PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/10/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/10/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/10/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Job title: Data Center Technician Job duration: 6+ months Contract with possibilities of extension Job type: 5 Days onsite per week Locations: Sparks, NV You will report to the Sr Manager of Support Readiness, who values proactive communication and fosters an environment where team members are encouraged to take ownership of their work. The role is fully on-site and requires you to work approximately 40-45 hours per week, from Monday to Friday, in a fixed schedule that allows for slight adjustments once established. This position may involve occasional travel, ranging from 0 to 25% depending on business needs, such as participation in important projects or internal meetings. However, it is expected that travel will generally trend closer to 0% in normal business operations. Your Role Monitor data center operations and check for emergent alerts through monitoring platforms. Perform rack and stack installations, ensuring proper power and asset management. Perform troubleshooting and in-depth repairs of hardware and hypervisor issues, following documented processes. Facilitate communication and collaboration with the datacenter capacity team and R&D personnel. Work within our Reno site through cabling, monitoring, and team building activities. Assist as part of a team of on-site contacts for our Networking, Automation, and Capacity team What You Will Bring 1+ years of experience in data center operations or related field. Proficient in asset management and infrastructure monitoring systems. Strong coordination skills for managing complex tasks autonomously. Ability to lift and move equipment (up to 100 lbs) with assistance. Experience following documented processes to provide hardware and logistic troubleshooting Familiarity with data center tools, office productivity software, and ticket management systems. Demonstrated ability to learn and grow through on the job training Integrity and strong communication skills for cross-functional collaboration.
09/10/2026
Full time
Job Description Job Description Job title: Data Center Technician Job duration: 6+ months Contract with possibilities of extension Job type: 5 Days onsite per week Locations: Sparks, NV You will report to the Sr Manager of Support Readiness, who values proactive communication and fosters an environment where team members are encouraged to take ownership of their work. The role is fully on-site and requires you to work approximately 40-45 hours per week, from Monday to Friday, in a fixed schedule that allows for slight adjustments once established. This position may involve occasional travel, ranging from 0 to 25% depending on business needs, such as participation in important projects or internal meetings. However, it is expected that travel will generally trend closer to 0% in normal business operations. Your Role Monitor data center operations and check for emergent alerts through monitoring platforms. Perform rack and stack installations, ensuring proper power and asset management. Perform troubleshooting and in-depth repairs of hardware and hypervisor issues, following documented processes. Facilitate communication and collaboration with the datacenter capacity team and R&D personnel. Work within our Reno site through cabling, monitoring, and team building activities. Assist as part of a team of on-site contacts for our Networking, Automation, and Capacity team What You Will Bring 1+ years of experience in data center operations or related field. Proficient in asset management and infrastructure monitoring systems. Strong coordination skills for managing complex tasks autonomously. Ability to lift and move equipment (up to 100 lbs) with assistance. Experience following documented processes to provide hardware and logistic troubleshooting Familiarity with data center tools, office productivity software, and ticket management systems. Demonstrated ability to learn and grow through on the job training Integrity and strong communication skills for cross-functional collaboration.
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/10/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/10/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Company Description NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive. Career Development: - We value employees that have a desire to learn and provide reimbursement funds for continuing education. We're also committed to in-house training and ongoing development. Company Benefits: - At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts. Wellness: - We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location. Job Description NineStar Connect is seeking a highly motivated and experienced Technical Support Center Supervisor to ead our team of Support Technicians and help deliver exceptional service to our members and customers. This role is ideal for someone who enjoys balancing people leadership, technical support, and operational excellence -all while modeling the values that define who we are. If you're someone who leads by example, thrives in a fast-paced environment, and is passionate about coaching others and improving the customer experience, we'd love to meet you. What You'll Do As a Support Center Supervisor, you will play a key role in ensuring smooth daily operations while supporting and developing your team. Leadership & Team Development Lead by example in work ethic, professionalism, and attitude Conduct regular 1:1 coaching sessions and provide ongoing feedback Support employee development, goal setting, and performance improvement Complete mid-year and annual performance reviews Operations & Support Center Oversight Oversee daily Support Center operations, including call, chat, and service order workflows Monitor workload distribution and adjust based on operational needs Review reports and call metrics to ensure quality and efficiency Participate in an on-call rotation and support escalations as needed Customer Experience & Quality Assurance Handle escalated customer concerns with professionalism and care Monitor calls and interactions for quality assurance Ensure consistent, high-quality service across all channels Collaboration & Communication Partner with internal teams and call partners on performance, issues, and needs Support onboarding of new employees and managed call center customers Maintain and improve department documentation and processes The regular schedule for this position is Monday - Friday 2:00 p.m. - 11:00 p.m. and includes on-call rotation and weekend coverage as needed. Qualifications Knowledge & Technical Skills Telecommunications, helpdesk, or technical support experience preferred Understanding of networking concepts (TCP/IP), internet troubleshooting, and hardware support Familiarity with Microsoft products, ticketing systems, and service orders Leadership & Professional Skills Strong communication and collaboration skills Ability to coach, train, and develop others Effective problem-solving and decision-making abilities Strong organizational skills with the ability to manage multiple priorities What Sets You Apart You lead with integrity and accountability You embrace differences and work well across teams You focus on quality results while balancing competing priorities You help make each day meaningful for your team and customers You are committed to community and the people we serve Education & Experience Associate's degree in Business Management or related field (or equivalent experience) Minimum of 5 years of management experience Network+ certification, or the ability to acquire it within 6 months, required. Prior experience in telecommunications, helpdesk, or technical support preferred Work Environment & Expectations 24/7 support environment with on-call rotation responsibilities Primarily onsite role with remote flexibility available with manager approval Ability to manage challenging customer interactions and fast-paced workflows Additional Information NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.
09/10/2026
Full time
Job Description Job Description Company Description NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive. Career Development: - We value employees that have a desire to learn and provide reimbursement funds for continuing education. We're also committed to in-house training and ongoing development. Company Benefits: - At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts. Wellness: - We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location. Job Description NineStar Connect is seeking a highly motivated and experienced Technical Support Center Supervisor to ead our team of Support Technicians and help deliver exceptional service to our members and customers. This role is ideal for someone who enjoys balancing people leadership, technical support, and operational excellence -all while modeling the values that define who we are. If you're someone who leads by example, thrives in a fast-paced environment, and is passionate about coaching others and improving the customer experience, we'd love to meet you. What You'll Do As a Support Center Supervisor, you will play a key role in ensuring smooth daily operations while supporting and developing your team. Leadership & Team Development Lead by example in work ethic, professionalism, and attitude Conduct regular 1:1 coaching sessions and provide ongoing feedback Support employee development, goal setting, and performance improvement Complete mid-year and annual performance reviews Operations & Support Center Oversight Oversee daily Support Center operations, including call, chat, and service order workflows Monitor workload distribution and adjust based on operational needs Review reports and call metrics to ensure quality and efficiency Participate in an on-call rotation and support escalations as needed Customer Experience & Quality Assurance Handle escalated customer concerns with professionalism and care Monitor calls and interactions for quality assurance Ensure consistent, high-quality service across all channels Collaboration & Communication Partner with internal teams and call partners on performance, issues, and needs Support onboarding of new employees and managed call center customers Maintain and improve department documentation and processes The regular schedule for this position is Monday - Friday 2:00 p.m. - 11:00 p.m. and includes on-call rotation and weekend coverage as needed. Qualifications Knowledge & Technical Skills Telecommunications, helpdesk, or technical support experience preferred Understanding of networking concepts (TCP/IP), internet troubleshooting, and hardware support Familiarity with Microsoft products, ticketing systems, and service orders Leadership & Professional Skills Strong communication and collaboration skills Ability to coach, train, and develop others Effective problem-solving and decision-making abilities Strong organizational skills with the ability to manage multiple priorities What Sets You Apart You lead with integrity and accountability You embrace differences and work well across teams You focus on quality results while balancing competing priorities You help make each day meaningful for your team and customers You are committed to community and the people we serve Education & Experience Associate's degree in Business Management or related field (or equivalent experience) Minimum of 5 years of management experience Network+ certification, or the ability to acquire it within 6 months, required. Prior experience in telecommunications, helpdesk, or technical support preferred Work Environment & Expectations 24/7 support environment with on-call rotation responsibilities Primarily onsite role with remote flexibility available with manager approval Ability to manage challenging customer interactions and fast-paced workflows Additional Information NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.
Job Description Job Description CoreWeave is The Essential Cloud for AI . Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . About the role: The Tiger Team, Technical Deployment Lead, will support the expansion of our Data Centers across the U.S and Canada. The Technician must work well with others and will help ensure overall availability and reliability to meet or exceed the defined service levels of the hybrid travel data center operations. This position involves infrastructure delivery on all CoreWeave data centers, training on-site teams, and hardware and network diagnostics. This is a 100% onsite role at one of our West coast region U.S. data centers , with up to 60% of travel required on a rotational basis. What You'll Do: Nationwide travel to data centers to build and deploy new and ongoing sites Implementation and documentation of a global data center standard Troubleshoot hardware and networks Root cause analysis of hardware and software failures Train internal teams Perform on-site audits through our set QA/QC process Provide technical support to global data center teams Develop tools and scripts to update server and networking hardware Perform maintenance of test and tools equipment Follow-up project support Who You Are: You are a skilled and motivated technician with the ability to influence others who thrives in a fast-paced, hands-on environment. You are passionate about technology and possess the following qualifications: You have hands-on experience troubleshooting and assembling computer hardware. You are proficient with the Linux operating system. You possess a comprehensive knowledge of data center cut sheets and technical documentation. You have a strong understanding of best practices for cable management and hardware orientation. You are an effective communicator who collaborates seamlessly with network engineers and project managers. You excel at time management and take full ownership of your projects to meet demanding deadlines. You are flexible, with the ability to travel and work in a 24/7 operational environment. You can lift up to 50 lbs and are comfortable working in elevated locations. (All physical requirements are subject to reasonable accommodations.) The base salary range for this role is $90,000 to $102,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include: Medical, dental, and vision insurance - 100% paid for by CoreWeave Company-paid Life Insurance Voluntary supplemental life insurance Short and long-term disability insurance Flexible Spending Account Health Savings Account Tuition Reimbursement Ability to Participate in Employee Stock Purchase Program (ESPP) Mental Wellness Benefits through Spring Health Family-Forming support provided by Carrot Paid Parental Leave Flexible, full-service childcare support with Kinside 401(k) with a generous employer match Flexible PTO Catered lunch each day in our office and data center locations A casual work environment A work culture focused on innovative disruption California Applicants California Consumer Privacy Act Equal Opportunity & Accommodations CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA) , CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.
09/10/2026
Full time
Job Description Job Description CoreWeave is The Essential Cloud for AI . Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . About the role: The Tiger Team, Technical Deployment Lead, will support the expansion of our Data Centers across the U.S and Canada. The Technician must work well with others and will help ensure overall availability and reliability to meet or exceed the defined service levels of the hybrid travel data center operations. This position involves infrastructure delivery on all CoreWeave data centers, training on-site teams, and hardware and network diagnostics. This is a 100% onsite role at one of our West coast region U.S. data centers , with up to 60% of travel required on a rotational basis. What You'll Do: Nationwide travel to data centers to build and deploy new and ongoing sites Implementation and documentation of a global data center standard Troubleshoot hardware and networks Root cause analysis of hardware and software failures Train internal teams Perform on-site audits through our set QA/QC process Provide technical support to global data center teams Develop tools and scripts to update server and networking hardware Perform maintenance of test and tools equipment Follow-up project support Who You Are: You are a skilled and motivated technician with the ability to influence others who thrives in a fast-paced, hands-on environment. You are passionate about technology and possess the following qualifications: You have hands-on experience troubleshooting and assembling computer hardware. You are proficient with the Linux operating system. You possess a comprehensive knowledge of data center cut sheets and technical documentation. You have a strong understanding of best practices for cable management and hardware orientation. You are an effective communicator who collaborates seamlessly with network engineers and project managers. You excel at time management and take full ownership of your projects to meet demanding deadlines. You are flexible, with the ability to travel and work in a 24/7 operational environment. You can lift up to 50 lbs and are comfortable working in elevated locations. (All physical requirements are subject to reasonable accommodations.) The base salary range for this role is $90,000 to $102,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include: Medical, dental, and vision insurance - 100% paid for by CoreWeave Company-paid Life Insurance Voluntary supplemental life insurance Short and long-term disability insurance Flexible Spending Account Health Savings Account Tuition Reimbursement Ability to Participate in Employee Stock Purchase Program (ESPP) Mental Wellness Benefits through Spring Health Family-Forming support provided by Carrot Paid Parental Leave Flexible, full-service childcare support with Kinside 401(k) with a generous employer match Flexible PTO Catered lunch each day in our office and data center locations A casual work environment A work culture focused on innovative disruption California Applicants California Consumer Privacy Act Equal Opportunity & Accommodations CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA) , CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.
Description: Babbitting Service Inc has an opportunity for a 'hands-on and onsite' candidate with 2+ years' experience to fill an IT Support Technician position at our corporate location. The onsite, in-house IT Support Technician will provide first-line technical assistance to end-users, ensuring timely resolution of hardware, software, and network-related issues. This role is responsible for troubleshooting, diagnosing, and escalating problems, when necessary, while delivering excellent customer service. Daily interaction includes responding to user inquiries through the ticketing system in a professional and timely manner. this role also involves diagnosing and resolving basic hardware, software, and connectivity issues, assisting with password resets, account setups, and access permissions, and providing users with guidance on best practices and basic troubleshooting steps. Work schedule is Monday - Friday; 7:30 am - 4pm with occasional evening or weekend availability for urgent and critical issues. Position may require travel to other Plant locations. Requirements: Preferred candidates will have: A minimum of an associate's degree in IT, Computer Science, or related field or equivalent related experience. CompTIA A+ or similar certification preferred. Experience working with helpdesk ticketing systems. Exposure to Active Directory and remote support tools. Other requirements: Basic knowledge and understanding of Windows OS environment and familiarity with common office applications (MS 365). Knowledge of networking fundamentals (TCP/IP, WI-FI troubleshooting). Ability to Install, configure, and update operating systems and standard applications. Document all support requests and resolutions in the helpdesk system. Escalate complex issues to other team members when required. Maintain knowledge of company IT policies and security protocols. BSI participates in E-Verify Candidates must complete background check prior to orientation Compensation details: 24.5-29 Hourly Wage PIa03b0bdb7bb4-7019
09/09/2026
Full time
Description: Babbitting Service Inc has an opportunity for a 'hands-on and onsite' candidate with 2+ years' experience to fill an IT Support Technician position at our corporate location. The onsite, in-house IT Support Technician will provide first-line technical assistance to end-users, ensuring timely resolution of hardware, software, and network-related issues. This role is responsible for troubleshooting, diagnosing, and escalating problems, when necessary, while delivering excellent customer service. Daily interaction includes responding to user inquiries through the ticketing system in a professional and timely manner. this role also involves diagnosing and resolving basic hardware, software, and connectivity issues, assisting with password resets, account setups, and access permissions, and providing users with guidance on best practices and basic troubleshooting steps. Work schedule is Monday - Friday; 7:30 am - 4pm with occasional evening or weekend availability for urgent and critical issues. Position may require travel to other Plant locations. Requirements: Preferred candidates will have: A minimum of an associate's degree in IT, Computer Science, or related field or equivalent related experience. CompTIA A+ or similar certification preferred. Experience working with helpdesk ticketing systems. Exposure to Active Directory and remote support tools. Other requirements: Basic knowledge and understanding of Windows OS environment and familiarity with common office applications (MS 365). Knowledge of networking fundamentals (TCP/IP, WI-FI troubleshooting). Ability to Install, configure, and update operating systems and standard applications. Document all support requests and resolutions in the helpdesk system. Escalate complex issues to other team members when required. Maintain knowledge of company IT policies and security protocols. BSI participates in E-Verify Candidates must complete background check prior to orientation Compensation details: 24.5-29 Hourly Wage PIa03b0bdb7bb4-7019
Work Location: Auburn Hills, MI (Onsite) Contract: 12+ Months The Development Test Engineer Job is responsible for evaluating, comparing, and improving the performance of gasoline engine aftertreatment systems to meet or exceed regulatory standards, optimize efficiency, and support product development. This engineer will also be responsible for developing and integrating system technologies including engine hardware, exhaust sensors, control strategies, calibration, and the integration of these technologies into the propulsion system to meet upcoming emissions standards (e.g., TIER4, California LEV IV, EURO7, China 7, etc.) for future vehicle propulsion applications for electrified vehicles. Projects will utilize engine, powertrain, or vehicle chassis dynamometers and/or simulation/modeling to make physics-based decisions and demonstrate proof-of-concept solutions to prove Propulsion functional objectives are satisfied. The engineer will act as both an individual contributor and as part of teams within and outside of the Emissions and Aftertreatment group, both internal and external to the company. The engineer will interact with core engines, controls, regulatory, and supplier teams as part of a globally integrated Emissions and Aftertreatment group within the larger Propulsion Calibration Group. Key responsibilities: Direct/Schedule day-to-day activities of engine/PT dynamometer or vehicle-based testing, which may include interaction with technicians and support engineers Apply appropriate procedures and methodologies for project management (planning, scheduling, and reporting) to reach project deliverables including use of tools such as: MS Project, Excel, etc. Develop emissions systems solutions for future high efficiency powertrains including system trade-offs for cost, performance, complexity, etc., while meeting all quality and regulatory requirements Optimize/adjust the calibration of the engine and emissions system to fit new emissions hardware Investigates competitor vehicles emission systems through instrumentation and on-board diagnostics (OBD) to assess performance, identify differences, and understand strategies to meet or exceed regulatory requirements Define and direct multiple technology development projects internally and at suppliers to meet the critical needs of the emissions system Plan, test, analyze, and solve complex system problems as they relate to the entire powertrain system to meet key objectives such as performance, emissions, diagnostics, NVH, quality, fuel economy, etc. Ensure proper integration of emissions system components such as advanced catalysts, gasoline particulate filters, and other enablers for future powertrains through communication of emissions system and component levels functional requirements to Powertrain engineering and management teams Mandatory Skills: Bachelor of Science degree in Automotive, Chemical, Mechanical or Electrical/Computer Engineering from an ABET accredited university 2+ years of accumulated experience and systems level engineering skills with hardware, controls, or calibration development in the following areas: port fueled and direct injection spark ignition engines for ICE and hybrid applications, powertrain systems, OBD, emissions systems, and virtual analysis - modeling/simulation (e.g., GT-Power, AVL Boost, AxiSuite and/or similar tools) and appropriate application to simplify hardware testing Experience analyzing and running various emissions global test cycles and various test cell environments as well as experience using common powertrain data acquisition systems such as INCA, CAS, AVL Concerto, TCKs, INTECRIO, etc. Working level understanding of key combustion processes, engine hardware, thermal system, transmission system, OBD system and electrified propulsion systems Knowledge of interactions / trade-offs between emissions, OBD, fuel economy, cost, drivability, and NVH
09/09/2026
Work Location: Auburn Hills, MI (Onsite) Contract: 12+ Months The Development Test Engineer Job is responsible for evaluating, comparing, and improving the performance of gasoline engine aftertreatment systems to meet or exceed regulatory standards, optimize efficiency, and support product development. This engineer will also be responsible for developing and integrating system technologies including engine hardware, exhaust sensors, control strategies, calibration, and the integration of these technologies into the propulsion system to meet upcoming emissions standards (e.g., TIER4, California LEV IV, EURO7, China 7, etc.) for future vehicle propulsion applications for electrified vehicles. Projects will utilize engine, powertrain, or vehicle chassis dynamometers and/or simulation/modeling to make physics-based decisions and demonstrate proof-of-concept solutions to prove Propulsion functional objectives are satisfied. The engineer will act as both an individual contributor and as part of teams within and outside of the Emissions and Aftertreatment group, both internal and external to the company. The engineer will interact with core engines, controls, regulatory, and supplier teams as part of a globally integrated Emissions and Aftertreatment group within the larger Propulsion Calibration Group. Key responsibilities: Direct/Schedule day-to-day activities of engine/PT dynamometer or vehicle-based testing, which may include interaction with technicians and support engineers Apply appropriate procedures and methodologies for project management (planning, scheduling, and reporting) to reach project deliverables including use of tools such as: MS Project, Excel, etc. Develop emissions systems solutions for future high efficiency powertrains including system trade-offs for cost, performance, complexity, etc., while meeting all quality and regulatory requirements Optimize/adjust the calibration of the engine and emissions system to fit new emissions hardware Investigates competitor vehicles emission systems through instrumentation and on-board diagnostics (OBD) to assess performance, identify differences, and understand strategies to meet or exceed regulatory requirements Define and direct multiple technology development projects internally and at suppliers to meet the critical needs of the emissions system Plan, test, analyze, and solve complex system problems as they relate to the entire powertrain system to meet key objectives such as performance, emissions, diagnostics, NVH, quality, fuel economy, etc. Ensure proper integration of emissions system components such as advanced catalysts, gasoline particulate filters, and other enablers for future powertrains through communication of emissions system and component levels functional requirements to Powertrain engineering and management teams Mandatory Skills: Bachelor of Science degree in Automotive, Chemical, Mechanical or Electrical/Computer Engineering from an ABET accredited university 2+ years of accumulated experience and systems level engineering skills with hardware, controls, or calibration development in the following areas: port fueled and direct injection spark ignition engines for ICE and hybrid applications, powertrain systems, OBD, emissions systems, and virtual analysis - modeling/simulation (e.g., GT-Power, AVL Boost, AxiSuite and/or similar tools) and appropriate application to simplify hardware testing Experience analyzing and running various emissions global test cycles and various test cell environments as well as experience using common powertrain data acquisition systems such as INCA, CAS, AVL Concerto, TCKs, INTECRIO, etc. Working level understanding of key combustion processes, engine hardware, thermal system, transmission system, OBD system and electrified propulsion systems Knowledge of interactions / trade-offs between emissions, OBD, fuel economy, cost, drivability, and NVH
Job Description Job Description Description: Service Delivery Manager BUSINESS UNIT: BeyondReach FUNCTION: Service Delivery REPORTS TO : Director of Operations CLASSIFICATION: Exempt LOCATION: Cedar Rapids, Iowa EDUCATION: Bachelors Degree Preferred EXPERIENCE: 5-7 years' experience preferred Who We Are Looking For BeyondReach, provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations. Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will maintain project plans within BeyondReach and work with internal teams to develop technical and non-technical standards to ensure all projects flow smoothly from implementation to completion. The Service Delivery Manager leads the teams responsible for project implementation, service provisioning, client onboarding, and service delivery operations. This role ensures projects are delivered on time, within scope, and to the highest quality standards while driving operational excellence, maintaining service level commitments, and partnering cross-functionally with sales, engineering, product, and customer success teams to deliver an exceptional client experience from project kickoff through successful service activation. What You'll Accomplish and Experience Operational Leadership Manage and lead Service Delivery/Implementation teams. Establish operational processes, documentation, and standards for service support and implementation. Coordinate with engineering and vendor partners on network maintenance and issue resolution. Own and manage project-level budgets for service delivery, ensuring effective cost management, vendor alignment, and project profitability. Provide proactive updates to internal leadership on project progress, timelines, projected revenue, and potential risks to ensure accurate forecasting and visibility into expected completion dates. Effectively identify when projects are stalled and proactively engage the appropriate internal departments to remove roadblocks, align resources, and keep initiatives moving toward completion. Own and manage the Site Tracker, ensuring project data is accurate, milestones are up to date, and work progresses efficiently by proactively identifying and resolving bottlenecks. Service Delivery & Implementation Oversee the end-to-end implementation of telecom services. Ensure projects move efficiently from sales handoff to service activation. Maintain service implementation timelines and ensure quality delivery standards are met. Coordinate closely with sales, account management, and customers during onboarding and deployment. Team Leadership & Development Lead, coach, and develop all team members to ensure continued growth and development. Establish performance expectations and provide ongoing training and professional development. Foster a collaborative, accountable, and customer-focused team culture. Manage team member schedules and workload balancing to support operational demands. Process & Continuous Improvement Develop and improve operational workflows, automation, and service delivery processes. Identify opportunities to increase efficiency and improve service deployment speed. Maintain operational documentation, runbooks, and knowledge bases. Support operational reporting and service review meetings with leadership. Customer & Vendor Coordination Serve as an escalation point for complex customer issues and service delivery challenges. Maintain a strong working knowledge of active projects and their status to provide timely insight, address roadblocks, and coordinate internal or external support as needed. Work closely with customers and internal teams to ensure clear communication during incidents or service implementations. Manage relationships with telecom carriers, vendors, and infrastructure partners as needed. Desirable Previous Experience Understanding of telecom service provisioning workflows, from sales handoff through circuit activation. Experience interpreting technical order forms (TOFs), LOAs, demarcation standards, and carrier documentation. Familiarity with carrier Ethernet, fixed wireless, microwave backhaul, and fiber-based services. Experience managing circuit turn-ups, customer onboarding, and coordinated vendor installations. Working knowledge of SLA management, service activation timelines, and project milestone tracking. Experience coordinating with upstream carriers, last-mile providers, tower vendors, and field technicians. Ability to translate technical network requirements into clear project plans and customer-facing updates. Demonstrated success improving operational workflows, reducing install cycle times, or enhancing service delivery efficiency. Experience leading and managing technical teams in deadline-driven, client-facing telecom environments. Proven experience in vendor-based project management within the telecom industry. Exceptional communication skills, both internal and client-facing. Flexible team player with the ability to adapt to shifting priorities. Strong business acumen, supported by a relevant business degree. Commitment to continuous learning and professional development. Why BeyondReach At CCR Technologies, the parent company of BeyondReach, you are not just joining a company, you are becoming a part of a team that has been delivering innovative technology solutions for nearly four decades. We're a nationally recognized, award-winning organization committed to excellence, growth, and creating an environment where people love to work. As a ten-year Great Place to Work certified employer, we take pride in fostering a culture grounded in our values of: Pursue Human Excellence Partner to Win Create Value, Own the Outcome Lead with Curiosity and Courage CCR offers a truly unique work-life balance with competitive benefits designed to support your personal and professional well-being. From free daily lunch for onsite team members in Cedar Rapids, to comprehensive health benefits, gym membership reimbursement, 401(k), paid time off, and ongoing development opportunities, you'll have the support you need to thrive. At CCR, you'll join a high-growth, high-performance organization that values driven, adaptable individuals who want to make an impact in an innovative and agile environment. It's a place where you can truly build your future. Want to see more about our story, follow the link -ccr-story/ Requirements:
09/09/2026
Full time
Job Description Job Description Description: Service Delivery Manager BUSINESS UNIT: BeyondReach FUNCTION: Service Delivery REPORTS TO : Director of Operations CLASSIFICATION: Exempt LOCATION: Cedar Rapids, Iowa EDUCATION: Bachelors Degree Preferred EXPERIENCE: 5-7 years' experience preferred Who We Are Looking For BeyondReach, provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations. Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will maintain project plans within BeyondReach and work with internal teams to develop technical and non-technical standards to ensure all projects flow smoothly from implementation to completion. The Service Delivery Manager leads the teams responsible for project implementation, service provisioning, client onboarding, and service delivery operations. This role ensures projects are delivered on time, within scope, and to the highest quality standards while driving operational excellence, maintaining service level commitments, and partnering cross-functionally with sales, engineering, product, and customer success teams to deliver an exceptional client experience from project kickoff through successful service activation. What You'll Accomplish and Experience Operational Leadership Manage and lead Service Delivery/Implementation teams. Establish operational processes, documentation, and standards for service support and implementation. Coordinate with engineering and vendor partners on network maintenance and issue resolution. Own and manage project-level budgets for service delivery, ensuring effective cost management, vendor alignment, and project profitability. Provide proactive updates to internal leadership on project progress, timelines, projected revenue, and potential risks to ensure accurate forecasting and visibility into expected completion dates. Effectively identify when projects are stalled and proactively engage the appropriate internal departments to remove roadblocks, align resources, and keep initiatives moving toward completion. Own and manage the Site Tracker, ensuring project data is accurate, milestones are up to date, and work progresses efficiently by proactively identifying and resolving bottlenecks. Service Delivery & Implementation Oversee the end-to-end implementation of telecom services. Ensure projects move efficiently from sales handoff to service activation. Maintain service implementation timelines and ensure quality delivery standards are met. Coordinate closely with sales, account management, and customers during onboarding and deployment. Team Leadership & Development Lead, coach, and develop all team members to ensure continued growth and development. Establish performance expectations and provide ongoing training and professional development. Foster a collaborative, accountable, and customer-focused team culture. Manage team member schedules and workload balancing to support operational demands. Process & Continuous Improvement Develop and improve operational workflows, automation, and service delivery processes. Identify opportunities to increase efficiency and improve service deployment speed. Maintain operational documentation, runbooks, and knowledge bases. Support operational reporting and service review meetings with leadership. Customer & Vendor Coordination Serve as an escalation point for complex customer issues and service delivery challenges. Maintain a strong working knowledge of active projects and their status to provide timely insight, address roadblocks, and coordinate internal or external support as needed. Work closely with customers and internal teams to ensure clear communication during incidents or service implementations. Manage relationships with telecom carriers, vendors, and infrastructure partners as needed. Desirable Previous Experience Understanding of telecom service provisioning workflows, from sales handoff through circuit activation. Experience interpreting technical order forms (TOFs), LOAs, demarcation standards, and carrier documentation. Familiarity with carrier Ethernet, fixed wireless, microwave backhaul, and fiber-based services. Experience managing circuit turn-ups, customer onboarding, and coordinated vendor installations. Working knowledge of SLA management, service activation timelines, and project milestone tracking. Experience coordinating with upstream carriers, last-mile providers, tower vendors, and field technicians. Ability to translate technical network requirements into clear project plans and customer-facing updates. Demonstrated success improving operational workflows, reducing install cycle times, or enhancing service delivery efficiency. Experience leading and managing technical teams in deadline-driven, client-facing telecom environments. Proven experience in vendor-based project management within the telecom industry. Exceptional communication skills, both internal and client-facing. Flexible team player with the ability to adapt to shifting priorities. Strong business acumen, supported by a relevant business degree. Commitment to continuous learning and professional development. Why BeyondReach At CCR Technologies, the parent company of BeyondReach, you are not just joining a company, you are becoming a part of a team that has been delivering innovative technology solutions for nearly four decades. We're a nationally recognized, award-winning organization committed to excellence, growth, and creating an environment where people love to work. As a ten-year Great Place to Work certified employer, we take pride in fostering a culture grounded in our values of: Pursue Human Excellence Partner to Win Create Value, Own the Outcome Lead with Curiosity and Courage CCR offers a truly unique work-life balance with competitive benefits designed to support your personal and professional well-being. From free daily lunch for onsite team members in Cedar Rapids, to comprehensive health benefits, gym membership reimbursement, 401(k), paid time off, and ongoing development opportunities, you'll have the support you need to thrive. At CCR, you'll join a high-growth, high-performance organization that values driven, adaptable individuals who want to make an impact in an innovative and agile environment. It's a place where you can truly build your future. Want to see more about our story, follow the link -ccr-story/ Requirements:
Job Description Job Description We are seeking 3 dynamic and dedicated Onsite Audio Visual Support Technicians to join our team. In this role, you will be the frontline expert responsible for maintaining, troubleshooting, and supporting a wide range of audiovisual (AV) systems at client sites. Your energetic approach and technical expertise will ensure seamless AV experiences for meetings, events, and daily operations. This a varied contract (1099) position that offers an exciting opportunity to work hands-on with cutting-edge AV technology, deliver exceptional customer service, and contribute to the success of live events and corporate communications at various client sites ad hoc as needed for both long term and short-term projects Duties Troubleshoot audiovisual equipment including video conferencing systems, audio systems, control systems, and digital signal processing devices. Perform routine maintenance and repairs on AV hardware and software to ensure optimal performance. Read and interpret electrical schematics, blueprints, and technical diagrams related to AV system installation and troubleshooting. Set up and operate video conferencing systems for meetings, webinars, and large-scale events. Manage cabling, wiring, and mechanical assembly of AV components in various environments. Support live and conference room event meetings by coordinating equipment setup, testing, and operation under tight deadlines. Troubleshoot Audio visual issues in real time or while conducting room sweeps and be able to quicky implement solutions efficiently. Skills : Experience with computer networking concepts essential for AV system integration; familiarity and troubleshooting capabilities with AV control systems (i.e. Crestron, QSys, Cisco, etc.) Skilled in equipment troubleshooting across hardware and software platforms; adept at diagnosing issues in digital signal processing and audio/video equipment. Ability to read blueprints, schematics, and technical diagrams accurately; understanding of schematics specific to AV systems. Hands-on experience working in the AV industry with conference room VTC Technologies Familiarity with video conferencing platforms operation (e.g., Zoom Rooms, Microsoft Teams) and audiovisual control systems operation. Mechanical knowledge for equipment mounting, rigging, and cabling management; experience with hand tools required for field service tasks. Strong customer service skills with the ability to communicate technical information clearly to clients. Experience in Troubleshooting DSP (audio flow and programming) such as Biamp and/or AMX components Join us as an Onsite Audio-Visual Support Technician if you're passionate about technology, thrive in fast-paced environments, and are eager to deliver outstanding audiovisual experiences that make a difference!
09/09/2026
Full time
Job Description Job Description We are seeking 3 dynamic and dedicated Onsite Audio Visual Support Technicians to join our team. In this role, you will be the frontline expert responsible for maintaining, troubleshooting, and supporting a wide range of audiovisual (AV) systems at client sites. Your energetic approach and technical expertise will ensure seamless AV experiences for meetings, events, and daily operations. This a varied contract (1099) position that offers an exciting opportunity to work hands-on with cutting-edge AV technology, deliver exceptional customer service, and contribute to the success of live events and corporate communications at various client sites ad hoc as needed for both long term and short-term projects Duties Troubleshoot audiovisual equipment including video conferencing systems, audio systems, control systems, and digital signal processing devices. Perform routine maintenance and repairs on AV hardware and software to ensure optimal performance. Read and interpret electrical schematics, blueprints, and technical diagrams related to AV system installation and troubleshooting. Set up and operate video conferencing systems for meetings, webinars, and large-scale events. Manage cabling, wiring, and mechanical assembly of AV components in various environments. Support live and conference room event meetings by coordinating equipment setup, testing, and operation under tight deadlines. Troubleshoot Audio visual issues in real time or while conducting room sweeps and be able to quicky implement solutions efficiently. Skills : Experience with computer networking concepts essential for AV system integration; familiarity and troubleshooting capabilities with AV control systems (i.e. Crestron, QSys, Cisco, etc.) Skilled in equipment troubleshooting across hardware and software platforms; adept at diagnosing issues in digital signal processing and audio/video equipment. Ability to read blueprints, schematics, and technical diagrams accurately; understanding of schematics specific to AV systems. Hands-on experience working in the AV industry with conference room VTC Technologies Familiarity with video conferencing platforms operation (e.g., Zoom Rooms, Microsoft Teams) and audiovisual control systems operation. Mechanical knowledge for equipment mounting, rigging, and cabling management; experience with hand tools required for field service tasks. Strong customer service skills with the ability to communicate technical information clearly to clients. Experience in Troubleshooting DSP (audio flow and programming) such as Biamp and/or AMX components Join us as an Onsite Audio-Visual Support Technician if you're passionate about technology, thrive in fast-paced environments, and are eager to deliver outstanding audiovisual experiences that make a difference!
Job Description Job Description Company Description Lumora AV & Lighting, based in Brentwood, Tennessee, specializes in Smart Home Solutions including audio/video, home automation, and lighting control. With over 15 years of industry experience, we focus on seamlessly integrating technology to enhance ease of use, comfort, and entertainment. As a comprehensive destination for home automation, surveillance, security, audio/video systems, home theater, and networking needs, Lumora AV & Lighting delivers reliable and exceptional service to our clients. Role Description This is a full-time role for a Lead Audio Video Technician. The Lead Audio Video Technician will be responsible for designing, installing, and maintaining AV systems, troubleshooting technical issues, and providing support for lighting control, projectors, video conferencing, and other related technologies. The technician will ensure high-quality audio and visual experiences for clients and work closely with the team to meet project requirements. Duties and Responsibilities Projector, flat panel, and screen installation and calibration Manage van stock, tools, maintenance, and appearance Meet with project manager to ensure timeline and expectations Communicate effectively with and take direction from Lead Technicians and Project Manager Review sales orders, product lists, and scope of work prior to deploying equipment Responsible for all aspects of onsite installation of AV systems Set up, pre-configure, and program networks, control systems, cameras, and NVRs Communicate with Project Manager on schedule and expected completion dates Provide daily updates to project documentation and work orders in job management software Enter accurate time clock entries and job costing Make decisions and be accountable for Time and Materials Participate in on-call rotation as required Local travel to job sites required; occasional out-of-town travel for clients with multiple residences or specialized projects Maintain fiscal responsibility for all assigned assets and property Deliver excellent customer service, including working with high-profile and high-demand customers Safeguard client confidentiality and ensure network/home security Knowledge / Skills / Abilities Minimum of 4+ years of experience in AV installation or similar industry Comprehensive understanding of all systems, including audio, video, security, lighting, and their seamless integration Programming experience tailored to AV requirements Ability to interpret home schematics, plans, and blueprints Proficiency in low-voltage wiring and connectivity standards Proven troubleshooting skills Experience with rough-in and trim-out work, preferably in custom integration Knowledge of panelized lighting systems-or willingness to learn-is highly valued Qualifications High school diploma or equivalent required; technical training or certification in low voltage systems preferred Control4 certification-or willingness to become certified-is highly desirable Ability or willingness to become an Alarm Qualified Agent Continuing education in audio, video, security, and lighting systems is essential Strong communication skills and ability to collaborate within a team environment Basic computer proficiency and ability to become proficient in in-house job management software Valid driver's license, clean driving record, and passing criminal background check required Security license or similar credentials preferred Physical Requirements Ability to stand, stoop, or bend for prolonged periods Ability to lift and carry up to 60 pounds Ability to work in confined spaces and at ladder height Ability to work in diverse environmental conditions, including extreme temperatures Salary Pay range: $20 - $50 per hour, depending on experience Note: This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Job Type: Full-time Benefits: Flexible schedule Work Location: In person
09/09/2026
Full time
Job Description Job Description Company Description Lumora AV & Lighting, based in Brentwood, Tennessee, specializes in Smart Home Solutions including audio/video, home automation, and lighting control. With over 15 years of industry experience, we focus on seamlessly integrating technology to enhance ease of use, comfort, and entertainment. As a comprehensive destination for home automation, surveillance, security, audio/video systems, home theater, and networking needs, Lumora AV & Lighting delivers reliable and exceptional service to our clients. Role Description This is a full-time role for a Lead Audio Video Technician. The Lead Audio Video Technician will be responsible for designing, installing, and maintaining AV systems, troubleshooting technical issues, and providing support for lighting control, projectors, video conferencing, and other related technologies. The technician will ensure high-quality audio and visual experiences for clients and work closely with the team to meet project requirements. Duties and Responsibilities Projector, flat panel, and screen installation and calibration Manage van stock, tools, maintenance, and appearance Meet with project manager to ensure timeline and expectations Communicate effectively with and take direction from Lead Technicians and Project Manager Review sales orders, product lists, and scope of work prior to deploying equipment Responsible for all aspects of onsite installation of AV systems Set up, pre-configure, and program networks, control systems, cameras, and NVRs Communicate with Project Manager on schedule and expected completion dates Provide daily updates to project documentation and work orders in job management software Enter accurate time clock entries and job costing Make decisions and be accountable for Time and Materials Participate in on-call rotation as required Local travel to job sites required; occasional out-of-town travel for clients with multiple residences or specialized projects Maintain fiscal responsibility for all assigned assets and property Deliver excellent customer service, including working with high-profile and high-demand customers Safeguard client confidentiality and ensure network/home security Knowledge / Skills / Abilities Minimum of 4+ years of experience in AV installation or similar industry Comprehensive understanding of all systems, including audio, video, security, lighting, and their seamless integration Programming experience tailored to AV requirements Ability to interpret home schematics, plans, and blueprints Proficiency in low-voltage wiring and connectivity standards Proven troubleshooting skills Experience with rough-in and trim-out work, preferably in custom integration Knowledge of panelized lighting systems-or willingness to learn-is highly valued Qualifications High school diploma or equivalent required; technical training or certification in low voltage systems preferred Control4 certification-or willingness to become certified-is highly desirable Ability or willingness to become an Alarm Qualified Agent Continuing education in audio, video, security, and lighting systems is essential Strong communication skills and ability to collaborate within a team environment Basic computer proficiency and ability to become proficient in in-house job management software Valid driver's license, clean driving record, and passing criminal background check required Security license or similar credentials preferred Physical Requirements Ability to stand, stoop, or bend for prolonged periods Ability to lift and carry up to 60 pounds Ability to work in confined spaces and at ladder height Ability to work in diverse environmental conditions, including extreme temperatures Salary Pay range: $20 - $50 per hour, depending on experience Note: This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Job Type: Full-time Benefits: Flexible schedule Work Location: In person
Professional Technology Integration, Inc.
Nashville, Tennessee
Position: IT Deployment Technician (Ref: 18656) Location: Nashville, TN USA, 37243 Salary: $28.00/hr. Duration: 1 Years 0 Months 28 Days - Contract Openings: 2 Deadline: 09/11/2026 Description: Onsite We are seeking a motivated, hands-on IT Deployment Technician to support a large-scale workstation and hardware deployment project. In this role, you will handle physical delivery, imaging, installation, configuration, and end-user support for laptops, workstations, and associated peripherals across multiple regional offices. Key Responsibilities Unbox, stage, image, and configure laptops, desktops, monitors, docking stations, and peripherals. Coordinate deployment schedules and execute on-site hardware rollouts and swap-outs. Provide deskside technical support and troubleshoot hardware, peripheral, network connectivity, and operating system issues during deployment. Maintain accurate inventory tracking, asset management logs, and equipment status updates. Ensure proper organization, staging, and cleanup of hardware storage and work areas. Travel to regional branch facilities (including Nashville, Knoxville, Chattanooga, and Jackson) as scheduled. Physical Requirements Ability to safely lift, carry, push, and maneuver equipment weighing up to 50 lbs. Ability to stand, walk, bend, kneel, and reach for extended periods during setup and installation. Qualifications High school diploma or equivalent required; technical degree or relevant IT certifications (e.g., CompTIA A+, Network+) are a strong plus. Prior hands-on experience in PC deployment, hardware staging/imaging, or tier 1/2 desktop support. Solid working knowledge of Windows OS, hardware peripherals, network printers, and basic connectivity troubleshooting. Strong interpersonal and customer service skills. Must possess a valid drivers license, clean driving record, and reliable transportation. Must be able to pass a standard criminal background check prior to onboarding. Working Conditions: Location: Nashville, TN (On-site with state-wide travel; expenses reimbursed per state guidelines) Position Type: Contract (Long-term) Schedule: Monday Friday, 8:00 AM 4:30 PM (7.5 hrs/day, 37.5 hrs/week) Required / Desired Skills Enterprise Imaging & Deployment Tools (SCCM, Intune, PXE) Required - 1 Years PC & Laptop Deployment / Staging / Configuration Required - 1 Years CompTIA A+ or Similar Technical Certification Required - 1 Years Valid Drivers License & Willingness to Travel Statewide Required - 1 Years Deskside Customer Support / End-User Interaction Required - 1 Years Windows OS Setup & Troubleshooting Required - 1 Years Peripheral & Hardware Setup (Docks, Dual Monitors, Cabling) Required - 1 Years Asset Tracking & Hardware Inventory Management Required - 1 Years
09/09/2026
Position: IT Deployment Technician (Ref: 18656) Location: Nashville, TN USA, 37243 Salary: $28.00/hr. Duration: 1 Years 0 Months 28 Days - Contract Openings: 2 Deadline: 09/11/2026 Description: Onsite We are seeking a motivated, hands-on IT Deployment Technician to support a large-scale workstation and hardware deployment project. In this role, you will handle physical delivery, imaging, installation, configuration, and end-user support for laptops, workstations, and associated peripherals across multiple regional offices. Key Responsibilities Unbox, stage, image, and configure laptops, desktops, monitors, docking stations, and peripherals. Coordinate deployment schedules and execute on-site hardware rollouts and swap-outs. Provide deskside technical support and troubleshoot hardware, peripheral, network connectivity, and operating system issues during deployment. Maintain accurate inventory tracking, asset management logs, and equipment status updates. Ensure proper organization, staging, and cleanup of hardware storage and work areas. Travel to regional branch facilities (including Nashville, Knoxville, Chattanooga, and Jackson) as scheduled. Physical Requirements Ability to safely lift, carry, push, and maneuver equipment weighing up to 50 lbs. Ability to stand, walk, bend, kneel, and reach for extended periods during setup and installation. Qualifications High school diploma or equivalent required; technical degree or relevant IT certifications (e.g., CompTIA A+, Network+) are a strong plus. Prior hands-on experience in PC deployment, hardware staging/imaging, or tier 1/2 desktop support. Solid working knowledge of Windows OS, hardware peripherals, network printers, and basic connectivity troubleshooting. Strong interpersonal and customer service skills. Must possess a valid drivers license, clean driving record, and reliable transportation. Must be able to pass a standard criminal background check prior to onboarding. Working Conditions: Location: Nashville, TN (On-site with state-wide travel; expenses reimbursed per state guidelines) Position Type: Contract (Long-term) Schedule: Monday Friday, 8:00 AM 4:30 PM (7.5 hrs/day, 37.5 hrs/week) Required / Desired Skills Enterprise Imaging & Deployment Tools (SCCM, Intune, PXE) Required - 1 Years PC & Laptop Deployment / Staging / Configuration Required - 1 Years CompTIA A+ or Similar Technical Certification Required - 1 Years Valid Drivers License & Willingness to Travel Statewide Required - 1 Years Deskside Customer Support / End-User Interaction Required - 1 Years Windows OS Setup & Troubleshooting Required - 1 Years Peripheral & Hardware Setup (Docks, Dual Monitors, Cabling) Required - 1 Years Asset Tracking & Hardware Inventory Management Required - 1 Years
Job Description Job Description Description: Agile Space Industries is a rapidly growing supplier of propulsion hardware and engineering services for the space industry. Headquartered in Durango, Colorado, with expanding operations in and Tulsa, Oklahoma, and upcoming growth in Seattle, Washington, Agile has achieved more than 40% year-over-year growth for the past three years, and our momentum continues to accelerate. At Agile, we design, build, and test in-space propulsion systems that give spacecraft the ability to maneuver with precision, reliability, and purpose. Our technologies play a critical role in missions that range from lunar landings and resource utilization to national defense, human exploration, and commercial space transport. We are seeking bold and driven individuals who thrive in a hands-on, fast-moving environment and want to help write the next chapter of space history as part of a close-knit, innovative team. You will take on a demanding and rewarding role at Agile, directly shaping the future of in-space propulsion. As an integral contributor during our growth stage, you will be eligible to participate in our stock option plan, giving you the opportunity to share in the long-term value you help create. All stock grants are subject to executive review and approval in accordance with the Company's equity plan. This is an onsite role based in Durango, Colorado. Durango offers a rare combination of meaningful aerospace work and exceptional quality of life, with access to world-class skiing, mountain biking, hiking, fishing, rafting, and a vibrant mountain-town community. Relocation assistance is available for qualified candidates. Agile Space Industries is seeking an experienced and hands-on Additive Manufacturing (AM) Operations Lead onsite in Durango, CO to lead our additive operations, build scalable processes, and partner closely with Engineering, Production, Materials, and Quality to deliver high-performance printed components for space flight hardware and R&D programs. The AM Operations Manager is responsible for operational execution, technical leadership, team development, and continuous improvement across Agile's LPBF production ecosystem. This leader will oversee AM equipment, people, workflows, documentation, and quality standards supporting propulsion hardware across the full lifecycle: prototype, test, qualification, and production. The AM Operations Manager will also be core cross-function leader, partnering closely with Engineering, Production, Materials, and Quality to deliver high-performance printed components for space flight hardware and R&D programs. This role requires strong technical depth, a continuous-improvement mindset, and the ability to lead in a fast-paced aerospace environment where precision, reliability, and schedule discipline are essential. Responsibilities Additive Manufacturing Operations Own day-to-day operations of the LPBF production floor, ensuring safe, efficient, and reliable execution. Manage production schedules across prototype, development, qualification, and production programs in coordination with other Agile departments. Oversee machine setup, build execution, powder handling, and post-processing workflows. Ensure repeatable, high-quality production of printed propulsion components. Maintain spare parts, consumables, gas supply, and other inventory critical to production. Drive equipment uptime, preventative maintenance, and facility readiness to support throughput growth. Establish, track, and continuously improve operational KPIs (yield, throughput, cycle time, scrap, machine utilization). Technical Leadership Partner with Design Engineering during DfAM reviews to align geometry, support strategies, and material selection with LPBF capabilities. Facilitate AM process development, including control of AM process parameters, scan strategies, thermal histories, and build envelopes. Lead root cause analysis for print failures and drive corrective actions Maintain configuration control of build files, machine settings, and AM processes. Oversee integration of downstream processes including heat treatment, HIP, machining, and inspection. Define and document AM processes in accordance with aerospace and internal quality standards People Leadership Mentor AM technicians, operators, and engineers with emphasis on safety, technical rigor, and continuous learning. Establish onboarding pathways, technical certification levels, and recurring training cycles for AM roles. Allocate resources effectively across shifts and programs, adjusting team responsibilities based on skills, priorities, and workload. Cultivate a culture of accountability, ownership, and disciplined execution. Quality & Compliance Partner with Quality Engineering to define critical-to-quality features, inspection protocols, sampling plans, and acceptance criteria. Ensure compliance with ITAR, AS9100, and internal configuration-control and document-control requirements. Maintain full material and process traceability (powder lots, build files, inspection records, heat treat/HIP records, and rework history). Support internal and external audits, customer reviews, and supplier assessments. Ensure build and post-processing travelers are fully executed, documented, and closed out accurately. Strategic & Cross-Functional Support Evaluate and select emerging AM technologies, materials, sensing systems, and post-processing techniques. Support make-buy decisions, including technical evaluation of external Requirements: 7+ years of experience in manufacturing, including 2+ years of manufacturing management, with preference for metal additive manufacturing and hands-on machine operation Demonstrated experience with aerospace or highly regulated production environments Strong knowledge of metal LPBF processes and materials commonly employed in metal AM technologies such as Inconel, Titanium, or Copper alloys Proven experience optimizing manufacturing flow, leading root cause analysis, and developing repeatable manufacturing processes Leadership experience managing technical teams in a prototyping or production setting Ability to interpret engineering drawings, GD&T, and specifications Preferred Qualifications Bachelor's degree in Mechanical Engineering, Materials Science, Manufacturing Engineering, or related discipline Experience producing flight hardware or propulsion components Background with EOS, SLM Solutions, VELO3D, TRUMPF, or similar LPBF platforms. Knowledge of heat treatment, HIP, machining, and NDE for AM components Experience standing up new AM facilities, bringing in new equipment, or scaling production Familiarity with ERP/MRP systems and manufacturing documentation best practices. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Employment Type: Exempt Salary: $120,000 - $162,000 Final compensation will be based on factors such as experience, skills, and internal equity, and is typically made within the midrange, rather than the upper end. Work Schedule: Full Time Travel Requirements: Relocation Stipend Location: Durango, CO Posting Timeline: This position will remain open for a minimum of five (5) days and will continue to accept applications until the role is filled. Early applications are encouraged, as reviews and interviews may begin during the posting period. What You'll Love About Us: Agile Space Industries offers exceptional benefits to support you and your family including generous health coverage, dental and vision plans, Flexible Time Off, parental leave, and a 401(k) with 100% company match up to 4%. We are committed to creating a diverse work environment and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. Disclaimer: Agile is proud to offer a competitive benefits package to support our team members as they take on challenging, mission-driven work. The benefits listed in this job description are applicable to full-time employees. Part-time, temporary, or other non-full-time employees may have different benefit eligibility in accordance with company policy and applicable plan terms. Don't meet every single requirement? At Agile, we are committed to fostering a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway. You might be the perfect fit for this role or another opportunity with us. Reasonable Accommodation: At Agile, our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at Agile Space Industries. If you need a reasonable accommodation during the application or the recruiting process, please submit a request to . Recruitment Notice: Agile Space Industries is not partnering with external recruiters or agencies at this time. Please do not contact our staff directly regarding open positions . click apply for full job details
09/08/2026
Full time
Job Description Job Description Description: Agile Space Industries is a rapidly growing supplier of propulsion hardware and engineering services for the space industry. Headquartered in Durango, Colorado, with expanding operations in and Tulsa, Oklahoma, and upcoming growth in Seattle, Washington, Agile has achieved more than 40% year-over-year growth for the past three years, and our momentum continues to accelerate. At Agile, we design, build, and test in-space propulsion systems that give spacecraft the ability to maneuver with precision, reliability, and purpose. Our technologies play a critical role in missions that range from lunar landings and resource utilization to national defense, human exploration, and commercial space transport. We are seeking bold and driven individuals who thrive in a hands-on, fast-moving environment and want to help write the next chapter of space history as part of a close-knit, innovative team. You will take on a demanding and rewarding role at Agile, directly shaping the future of in-space propulsion. As an integral contributor during our growth stage, you will be eligible to participate in our stock option plan, giving you the opportunity to share in the long-term value you help create. All stock grants are subject to executive review and approval in accordance with the Company's equity plan. This is an onsite role based in Durango, Colorado. Durango offers a rare combination of meaningful aerospace work and exceptional quality of life, with access to world-class skiing, mountain biking, hiking, fishing, rafting, and a vibrant mountain-town community. Relocation assistance is available for qualified candidates. Agile Space Industries is seeking an experienced and hands-on Additive Manufacturing (AM) Operations Lead onsite in Durango, CO to lead our additive operations, build scalable processes, and partner closely with Engineering, Production, Materials, and Quality to deliver high-performance printed components for space flight hardware and R&D programs. The AM Operations Manager is responsible for operational execution, technical leadership, team development, and continuous improvement across Agile's LPBF production ecosystem. This leader will oversee AM equipment, people, workflows, documentation, and quality standards supporting propulsion hardware across the full lifecycle: prototype, test, qualification, and production. The AM Operations Manager will also be core cross-function leader, partnering closely with Engineering, Production, Materials, and Quality to deliver high-performance printed components for space flight hardware and R&D programs. This role requires strong technical depth, a continuous-improvement mindset, and the ability to lead in a fast-paced aerospace environment where precision, reliability, and schedule discipline are essential. Responsibilities Additive Manufacturing Operations Own day-to-day operations of the LPBF production floor, ensuring safe, efficient, and reliable execution. Manage production schedules across prototype, development, qualification, and production programs in coordination with other Agile departments. Oversee machine setup, build execution, powder handling, and post-processing workflows. Ensure repeatable, high-quality production of printed propulsion components. Maintain spare parts, consumables, gas supply, and other inventory critical to production. Drive equipment uptime, preventative maintenance, and facility readiness to support throughput growth. Establish, track, and continuously improve operational KPIs (yield, throughput, cycle time, scrap, machine utilization). Technical Leadership Partner with Design Engineering during DfAM reviews to align geometry, support strategies, and material selection with LPBF capabilities. Facilitate AM process development, including control of AM process parameters, scan strategies, thermal histories, and build envelopes. Lead root cause analysis for print failures and drive corrective actions Maintain configuration control of build files, machine settings, and AM processes. Oversee integration of downstream processes including heat treatment, HIP, machining, and inspection. Define and document AM processes in accordance with aerospace and internal quality standards People Leadership Mentor AM technicians, operators, and engineers with emphasis on safety, technical rigor, and continuous learning. Establish onboarding pathways, technical certification levels, and recurring training cycles for AM roles. Allocate resources effectively across shifts and programs, adjusting team responsibilities based on skills, priorities, and workload. Cultivate a culture of accountability, ownership, and disciplined execution. Quality & Compliance Partner with Quality Engineering to define critical-to-quality features, inspection protocols, sampling plans, and acceptance criteria. Ensure compliance with ITAR, AS9100, and internal configuration-control and document-control requirements. Maintain full material and process traceability (powder lots, build files, inspection records, heat treat/HIP records, and rework history). Support internal and external audits, customer reviews, and supplier assessments. Ensure build and post-processing travelers are fully executed, documented, and closed out accurately. Strategic & Cross-Functional Support Evaluate and select emerging AM technologies, materials, sensing systems, and post-processing techniques. Support make-buy decisions, including technical evaluation of external Requirements: 7+ years of experience in manufacturing, including 2+ years of manufacturing management, with preference for metal additive manufacturing and hands-on machine operation Demonstrated experience with aerospace or highly regulated production environments Strong knowledge of metal LPBF processes and materials commonly employed in metal AM technologies such as Inconel, Titanium, or Copper alloys Proven experience optimizing manufacturing flow, leading root cause analysis, and developing repeatable manufacturing processes Leadership experience managing technical teams in a prototyping or production setting Ability to interpret engineering drawings, GD&T, and specifications Preferred Qualifications Bachelor's degree in Mechanical Engineering, Materials Science, Manufacturing Engineering, or related discipline Experience producing flight hardware or propulsion components Background with EOS, SLM Solutions, VELO3D, TRUMPF, or similar LPBF platforms. Knowledge of heat treatment, HIP, machining, and NDE for AM components Experience standing up new AM facilities, bringing in new equipment, or scaling production Familiarity with ERP/MRP systems and manufacturing documentation best practices. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Employment Type: Exempt Salary: $120,000 - $162,000 Final compensation will be based on factors such as experience, skills, and internal equity, and is typically made within the midrange, rather than the upper end. Work Schedule: Full Time Travel Requirements: Relocation Stipend Location: Durango, CO Posting Timeline: This position will remain open for a minimum of five (5) days and will continue to accept applications until the role is filled. Early applications are encouraged, as reviews and interviews may begin during the posting period. What You'll Love About Us: Agile Space Industries offers exceptional benefits to support you and your family including generous health coverage, dental and vision plans, Flexible Time Off, parental leave, and a 401(k) with 100% company match up to 4%. We are committed to creating a diverse work environment and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. Disclaimer: Agile is proud to offer a competitive benefits package to support our team members as they take on challenging, mission-driven work. The benefits listed in this job description are applicable to full-time employees. Part-time, temporary, or other non-full-time employees may have different benefit eligibility in accordance with company policy and applicable plan terms. Don't meet every single requirement? At Agile, we are committed to fostering a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway. You might be the perfect fit for this role or another opportunity with us. Reasonable Accommodation: At Agile, our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at Agile Space Industries. If you need a reasonable accommodation during the application or the recruiting process, please submit a request to . Recruitment Notice: Agile Space Industries is not partnering with external recruiters or agencies at this time. Please do not contact our staff directly regarding open positions . click apply for full job details
Job Description Job Description Description: The Data Center Solutions Engineer/Technician serves as the primary technical resource supporting account managers and strategic sales initiatives focused on data center infrastructure, storage, virtualization, hybrid cloud, cybersecurity, AI infrastructure, and data protection solutions. This position is also responsible for implementing equipment installation plans based on the Network Administrator's specifications, maintaining each component of the network, and troubleshooting issues. What You'll Be Doing: Providing onsite and/or remote client support, including hardware and networking support for customers' networks, routers, switches, and servers. Conducting customer discovery meetings to understand business requirements, infrastructure challenges, growth plans, and technology objectives. Provide strategic guidance for infrastructure modernization, lifecycle planning, and technology roadmaps. Designing and implementing solution architectures and recommendations for: Virtualization environments Backup and disaster recovery solutions Hybrid cloud deployments Data center consolidation projects AI infrastructure Cybersecurity Business continuity initiatives Creating technical designs, diagrams, BOMs (Bills of Materials), scopes of work, and supporting documentation. Delivering executive presentations, demonstrations, Proofs of Concept (POCs), and technical briefings. Providing strategic guidance on infrastructure modernization, storage optimization, hybrid cloud adoption, and data protection initiatives. Building trusted advisor relationships with customer's IT leadership and executive stakeholders. Maintaining current technical certifications. Performing other related duties, as assigned. Requirements: What You'll Need: Bachelor's degree or equivalent experience in computer engineering, computer science, or related field is preferred. 1 year in field service support role supporting a variety of hardware and networking equipment. 3+ years' experience in network architecture and deployment is highly desired. Ability to present to both technical and non-technical stakeholders. Ability to travel. Position can be up to 50% travel, both in and out of state, including overnight stays. Must have an exceptional driving record and have a valid driver's license. Must be able to pass drug screening and background check. Must have the ability to move equipment weighing up to 50 lbs. Must be able to climb ladders and be comfortable working at heights of 3 to 40 ft. What You Can Look Forward to : We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan. PASSION: A passionate work environment - we are passionate about finding unique, creative solutions to our customers' challenges. CREATIVITY: A creative environment with creative people - we enjoy finding creative solutions to different challenges. TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.
09/08/2026
Full time
Job Description Job Description Description: The Data Center Solutions Engineer/Technician serves as the primary technical resource supporting account managers and strategic sales initiatives focused on data center infrastructure, storage, virtualization, hybrid cloud, cybersecurity, AI infrastructure, and data protection solutions. This position is also responsible for implementing equipment installation plans based on the Network Administrator's specifications, maintaining each component of the network, and troubleshooting issues. What You'll Be Doing: Providing onsite and/or remote client support, including hardware and networking support for customers' networks, routers, switches, and servers. Conducting customer discovery meetings to understand business requirements, infrastructure challenges, growth plans, and technology objectives. Provide strategic guidance for infrastructure modernization, lifecycle planning, and technology roadmaps. Designing and implementing solution architectures and recommendations for: Virtualization environments Backup and disaster recovery solutions Hybrid cloud deployments Data center consolidation projects AI infrastructure Cybersecurity Business continuity initiatives Creating technical designs, diagrams, BOMs (Bills of Materials), scopes of work, and supporting documentation. Delivering executive presentations, demonstrations, Proofs of Concept (POCs), and technical briefings. Providing strategic guidance on infrastructure modernization, storage optimization, hybrid cloud adoption, and data protection initiatives. Building trusted advisor relationships with customer's IT leadership and executive stakeholders. Maintaining current technical certifications. Performing other related duties, as assigned. Requirements: What You'll Need: Bachelor's degree or equivalent experience in computer engineering, computer science, or related field is preferred. 1 year in field service support role supporting a variety of hardware and networking equipment. 3+ years' experience in network architecture and deployment is highly desired. Ability to present to both technical and non-technical stakeholders. Ability to travel. Position can be up to 50% travel, both in and out of state, including overnight stays. Must have an exceptional driving record and have a valid driver's license. Must be able to pass drug screening and background check. Must have the ability to move equipment weighing up to 50 lbs. Must be able to climb ladders and be comfortable working at heights of 3 to 40 ft. What You Can Look Forward to : We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan. PASSION: A passionate work environment - we are passionate about finding unique, creative solutions to our customers' challenges. CREATIVITY: A creative environment with creative people - we enjoy finding creative solutions to different challenges. TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.