737 jobs found

Job Description Job Description Job Title: AWS Cloud Security Architect Location: Plano, TX/Reston, VA/Columbia, SC/Knoxville, TN/Lafayette, LA/Birmingham, AL Work Model: Onsite - onsite Responsibilities Provide security architecture guidance for enterprise applications, AWS cloud environments, hybrid infrastructure, cybersecurity platforms, APIs, containers, data solutions, and AI enabled applications. Partner with application and engineering teams to securely migrate workloads from on premises environments to AWS and other approved cloud platforms. Define and maintain cloud security patterns, standards, guardrails, security requirements, reference architectures, and implementation guidance. Conduct security architecture reviews, threat modeling, and risk assessments for cloud native, hybrid, API, container, third-party, and AI/GenAI solutions. Define appropriate security controls and recommend remediation or compensating controls when security gaps are identified. Support secure AI/GenAI adoption, including LLM integrations, RAG implementations, prompt security, data protection, access controls, monitoring, logging, and human in the loop safeguards. Support AI governance and risk management processes, including security reviews, monitoring requirements, incident escalation, and lifecycle controls. Assess solutions against applicable security frameworks and standards, including NIST, FedRAMP, and FIPS. Provide security guidance during technology evaluations, architecture reviews, security exceptions, and path to production activities. Work with cybersecurity engineering and operations teams on security capabilities involving SIEM, network security, endpoint security, data protection, and security configuration. Communicate security risks, requirements, and recommendations clearly to both technical teams and business stakeholders. Requirements 8+ years of overall IT experience, including significant cybersecurity and cloud security experience. 5+ years of cybersecurity architecture experience in roles such as Information Security Architect, Cloud Security Architect, or Infrastructure Security Architect. 5+ years of hands-on AWS cloud security experience, including securing enterprise workloads and cloud migrations. Strong knowledge of AWS security services, controls, IAM, networking, logging, monitoring, data protection, and cloud security best practices. Experience securing enterprise cloud and hybrid environments and performing security architecture reviews. Experience with threat modeling, security risk assessments, control gap analysis, and remediation planning. Knowledge of cybersecurity and compliance frameworks such as NIST, FedRAMP, and FIPS. Experience defining and applying security standards, patterns, guardrails, and technical security controls. Working knowledge of AI/GenAI security, including prompt injection, data leakage, model access controls, AI guardrails, observability, approved model usage, and human oversight. Understanding of security considerations for LLMs, RAG solutions, APIs, containers, and enterprise data integrations. Ability to work effectively with application developers, cloud and infrastructure engineers, cybersecurity teams, enterprise architecture, compliance, risk, and business stakeholders. Strong written and verbal communication skills with the ability to explain technical security risks and requirements clearly. Strong organizational, coordination, and stakeholder management skills. CISSP, CCSP, CISA, CISM, GIAC, or similar cybersecurity certification is preferred. AWS Certified Security - Specialty, Azure AZ 500, or another relevant cloud security certification is preferred. Desired Skillset: Security experience across Azure and/or GCP in addition to AWS. AI/GenAI security, AI governance, or AI risk management experience. Container and workload security experience covering build time and runtime controls. API security experience, including enterprise API gateways. Security engineering experience with SIEM, firewalls, endpoint/host security, or security configuration management. Experience with AI-enabled cybersecurity capabilities such as security analysis, vulnerability prioritization, detection support, secure code review, or workflow automation. CISSP, CCSP, CISA, CISM, GIAC, or similar cybersecurity certification. AWS Certified Security - Specialty, Azure Security Engineer Associate (AZ 500), or comparable cloud security certification. Education: Bachelor's degree in Computer Science, Information Systems, or a related field. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh

Job Description Job Description Job Title: AWS Cloud Security Architect Location: Plano, TX/Reston, VA/Columbia, SC/Knoxville, TN/Lafayette, LA/Birmingham, AL Work Model: Onsite - onsite Responsibilities Provide security architecture guidance for enterprise applications, AWS cloud environments, hybrid infrastructure, cybersecurity platforms, APIs, containers, data solutions, and AI enabled applications. Partner with application and engineering teams to securely migrate workloads from on premises environments to AWS and other approved cloud platforms. Define and maintain cloud security patterns, standards, guardrails, security requirements, reference architectures, and implementation guidance. Conduct security architecture reviews, threat modeling, and risk assessments for cloud native, hybrid, API, container, third-party, and AI/GenAI solutions. Define appropriate security controls and recommend remediation or compensating controls when security gaps are identified. Support secure AI/GenAI adoption, including LLM integrations, RAG implementations, prompt security, data protection, access controls, monitoring, logging, and human in the loop safeguards. Support AI governance and risk management processes, including security reviews, monitoring requirements, incident escalation, and lifecycle controls. Assess solutions against applicable security frameworks and standards, including NIST, FedRAMP, and FIPS. Provide security guidance during technology evaluations, architecture reviews, security exceptions, and path to production activities. Work with cybersecurity engineering and operations teams on security capabilities involving SIEM, network security, endpoint security, data protection, and security configuration. Communicate security risks, requirements, and recommendations clearly to both technical teams and business stakeholders. Requirements 8+ years of overall IT experience, including significant cybersecurity and cloud security experience. 5+ years of cybersecurity architecture experience in roles such as Information Security Architect, Cloud Security Architect, or Infrastructure Security Architect. 5+ years of hands-on AWS cloud security experience, including securing enterprise workloads and cloud migrations. Strong knowledge of AWS security services, controls, IAM, networking, logging, monitoring, data protection, and cloud security best practices. Experience securing enterprise cloud and hybrid environments and performing security architecture reviews. Experience with threat modeling, security risk assessments, control gap analysis, and remediation planning. Knowledge of cybersecurity and compliance frameworks such as NIST, FedRAMP, and FIPS. Experience defining and applying security standards, patterns, guardrails, and technical security controls. Working knowledge of AI/GenAI security, including prompt injection, data leakage, model access controls, AI guardrails, observability, approved model usage, and human oversight. Understanding of security considerations for LLMs, RAG solutions, APIs, containers, and enterprise data integrations. Ability to work effectively with application developers, cloud and infrastructure engineers, cybersecurity teams, enterprise architecture, compliance, risk, and business stakeholders. Strong written and verbal communication skills with the ability to explain technical security risks and requirements clearly. Strong organizational, coordination, and stakeholder management skills. CISSP, CCSP, CISA, CISM, GIAC, or similar cybersecurity certification is preferred. AWS Certified Security - Specialty, Azure AZ 500, or another relevant cloud security certification is preferred. Desired Skillset: Security experience across Azure and/or GCP in addition to AWS. AI/GenAI security, AI governance, or AI risk management experience. Container and workload security experience covering build time and runtime controls. API security experience, including enterprise API gateways. Security engineering experience with SIEM, firewalls, endpoint/host security, or security configuration management. Experience with AI-enabled cybersecurity capabilities such as security analysis, vulnerability prioritization, detection support, secure code review, or workflow automation. CISSP, CCSP, CISA, CISM, GIAC, or similar cybersecurity certification. AWS Certified Security - Specialty, Azure Security Engineer Associate (AZ 500), or comparable cloud security certification. Education: Bachelor's degree in Computer Science, Information Systems, or a related field. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh

Job Description Job Description At MBC, we believe we can. We believe in working hard to meet our clients' outcomes. We believe in laughter to help us recharge, draw people together, foster a positive work environment, and boost creativity. We believe in listening to our employees, partners, and clients. We believe in always challenging ourselves, for it is through pushing our boundaries that we achieve our greatest successes. This mindset propels our employees and our teams to accomplish our goals. That's where you come in. If you believe in these things too, you're our kind of person! We are currently seeking a Mid-Level Database Management Analyst located in the Washington, D.C. area. What you'll do: The Mid-Level Database Management Analyst will provide data analytics support to DPAE Maritime M & S, the U.S. Navy's program office for Surface Ship Modernization and Sustainment. Responsibilities: Manage the program knowledge environment, information exchange, and collaborative situation, including SharePoint site and file management systems where historical and current operational files and related media are tracked, stored, and maintained Maintain information flow requirements supporting program mission and operations; leads facilitation sessions to gather requirements and build logical automation models and compositions for data entry, archival, and retrieval Review and report project metrics to customers to benchmark data management effectiveness and designs, models, documents, and guides logical and conceptual relationships between data and database changes for metrics and analytics Map conceptual designs for exercise scenarios and streamlines logical designs to support translation into specific data models Evaluate operational deficiencies, recommend improvements, and coordinate their implementation Transcribe and summarize meeting minutes and notes and assist in the preparation and closure of action items Assist in the scheduling of appointments in support of Government customer, the coordination of arrangements for meetings and conferences, and the arrangement of travel reservations and accommodations Attend meetings and program reviews, assist with compiling presentations, written materials, and/or electronic communications as required Travel domestically and internationally, provide in-person support at MBC and client sites, and obtain and maintain professional certifications and security clearances as required by MBC and/or MBC's clients. These requirements are subject to change without advance notice at the discretion of MBC and MBC's clients Qualifications: At least 5 years of experience providing data analytics support to U.S. Navy program offices Proficiency using Microsoft Word, Excel, PowerPoint, and SharePoint Eligibility to obtain a DOD SECRET security clearance Bachelor's degree in math, science, engineering, or related field from an institution accredited in the United States Excellent attention to detail, organizational skills, and ability to multitask Strong verbal and written interpersonal, communication, and presentation skills Ability and willingness to travel domestically and internationally using a credit card or prepaid debit card as required by MBC and/or clients What MBC offers: Competitive salaries Comprehensive medical plans (Aetna) with Employee Assistance Program (EAP), heath savings and flexible spending accounts, and dental and vision coverage options Opportunity to earn spot awards and annual, performance, and chargeability bonuses Traditional and Roth 401(K) plans Professional development including up to $1,500/year reimbursement for pre-approved courses, trainings, continued education, and/or certifications Paid Flexible Time Off 10 paid holidays Equal Employment Opportunity Statement MBC is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, or protected veteran status. We participate in the E-Verify Employment Verification Program. Compensation Policy: Salary ranges displayed are typical for this position, but MBC considers multiple factors when extending an offer. Factors include the role and associated responsibilities, a candidate's qualifications, and the contractual terms of the program.

Job Description Job Description Senior Exchange Online (EXO) Administrator Washington, DC -100% onsite Per Federal contract U.S. citizenship is required Must be able to obtain Public Trust clearance Start Date- 08/2026 through 12/2027 with possibility of long-term contract extension based on performance Open to W2 and C2C Must apply by June 30th Position Summary Manage and maintain our hybrid Exchange environment, including on-premises Exchange Server and Exchange Online (Microsoft 365). Ensure reliable email services, security, and compliance across the organization. Key Responsibilities • Administer and support hybrid Exchange infrastructure (on-premises and Exchange Online) • Manage mailbox migrations, mail flow, and hybrid connectivity between environments • Configure and maintain transport rules, DLP policies, retention policies, and email security features • Monitor system performance, troubleshoot issues, and resolve user email problems • Implement anti-spam, anti-malware, and threat protection using Microsoft Defender for Office 365 • Manage user provisioning, distribution groups, shared mailboxes, and permissions • Maintain hybrid synchronization and directory services (Azure AD Connect) • Execute eDiscovery, legal holds, and compliance investigations • Document configurations, procedures, and maintain system architecture records • Provide end-user support and training on email features Required Technologies • Microsoft Exchange Online & Exchange Server (hybrid environment) • PowerShell (Exchange Online/On-Prem Management) • Microsoft 365 Admin Center & Exchange Admin Center (EAC) • Azure Active Directory & Azure AD Connect • Exchange Online Protection (EOP) & Microsoft Defender for Office 365 • DNS, SPF, DKIM, DMARC, mail flow routing Required Experience • 4+ years managing Exchange environments • 2+ years with hybrid Exchange (on-premises + Exchange Online) • 2+ years PowerShell scripting for Exchange administration • Hands-on experience with mailbox migrations and hybrid deployments • Email security and compliance implementation Preferred Qualifications • Microsoft 365 Certified: Messaging Administrator Associate • Experience with 500+ user environments • ITIL or service management experience Ref:

Job Description Job Description Senior CNO Vulnerability Researcher Make an Impact Where It Matters Most At Intelliforce, we work on the kinds of security problems where deep technical skill directly supports mission success. In this role, you will join the team as a senior CNO Vulnerability Researcher, focused on finding software vulnerabilities, reverse engineering complex systems, and helping drive security research that matters in real operational environments. This is a strong fit for an engineer who likes hard targets, low-level problem solving, and technical work that pushes past the obvious. What Makes This Opportunity Stand Out This role gives you the chance to work at the sharp end of vulnerability research while also helping lead projects and mentor others. You will research vulnerabilities, reverse engineer software to bypass security mechanisms, support user land and kernel development efforts, and stay current on the tools and techniques shaping modern security research. The work is technical, mission-driven, and broad enough to keep the job interesting, especially for someone who enjoys both hands-on research and helping guide a team. At Intelliforce, your work is visible and your expertise matters. Because we support prime programs, our teams stay close to meaningful mission work with real momentum. Because we are a small business, leadership is accessible, communication is direct, and strong technical contributions get noticed. Add in long-term stability, strong benefits, and a people-first culture, and this becomes more than another vulnerability research role. It is a chance to do serious technical work with real mission impact. Here's What Your Day-to-Day Could Include Research and discover software vulnerabilities across mission-relevant targets Reverse engineer software to identify security mechanism bypasses and other weaknesses Lead projects when needed and help guide technical direction across the team Assist with the design, development, documentation, testing, and debugging of user land and kernel software and systems Stay current on tools, techniques, countermeasures, and trends in computer network vulnerabilities, static and dynamic program analysis, network security, and encryption Communicate status clearly to leadership and stakeholders Supervise and mentor subordinate project staff and collaborative technical teams Minimum Qualifications Clearance: Top Secret Clearance with Polygraph, must be active. We do not have the ability to sponsor clearances Citizenship: Must be a U.S. Citizen. We cannot sponsor visas Bachelor's degree and 12 or more years of experience Or High School diploma and 16 or more years of experience Or Associate's degree and 14 or more years of experience Or Master's degree and 10 or more years of experience Or PhD and 8 or more years of experience 7 years of position-specific relevant experience Experience in vulnerability research Current active TS/SCI with Polygraph required Required Skills Experience in vulnerability research Experience in reverse engineering and common security research tools such as IDA Pro, Ghidra, Radare, Binary Ninja, SysInternals, GDB, and WinDBG Proficiency in Python, C, C++, or Assembly for x86 or x64 CNO capability development experience Proficiency with low-level internals in one or more technology areas such as Windows, Linux, or Mobile Strong troubleshooting and debugging experience Ability to communicate clearly with leadership and technical teams Ability to mentor and supervise junior staff when needed Desired Skills Degree in Computer Science or a related technical field 9 years of position-specific relevant experience Experience leading technical security research efforts Strong background in low-level software analysis across multiple operating environments Why Intelliforce? Because you matter-your work, your growth, and your well-being. At Intelliforce, we don't just push the boundaries of technology-we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won't just contribute to projects-you'll help shape outcomes that make a real-world impact. We also know that great work starts with a great environment. That's why we invest in you: Ample PTO to rest and recharge-plus all federal holidays and your birthday off, just because. Multiple medical plan options, including ones with zero deductible or premium for employees. Generous 401(k) with immediate vesting-because your future matters now. Exciting bonus opportunities, from profit sharing to quarterly awards and President's Club recognition. A culture of collaboration, connection, and fun, with regular team activities that go beyond the work. Ready to grow with purpose? At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us-and let's build something meaningful together. You can reach us at or schedule a call with our Director of Recruitment, just visit this link to view their calendar: -intelliforce-itsg/30min . Equal Opportunity Matters Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions. Need accommodations during the application process? We're happy to help. Reach out to us at with your specific request. Powered by JazzHR 99PpWimUNB

Job Description Job Description Job Title: AWS Cloud Security Architect Location: Plano, TX/Reston, VA/Columbia, SC/Knoxville, TN/Lafayette, LA/Birmingham, AL Work Model: Onsite - onsite Responsibilities Provide security architecture guidance for enterprise applications, AWS cloud environments, hybrid infrastructure, cybersecurity platforms, APIs, containers, data solutions, and AI enabled applications. Partner with application and engineering teams to securely migrate workloads from on premises environments to AWS and other approved cloud platforms. Define and maintain cloud security patterns, standards, guardrails, security requirements, reference architectures, and implementation guidance. Conduct security architecture reviews, threat modeling, and risk assessments for cloud native, hybrid, API, container, third-party, and AI/GenAI solutions. Define appropriate security controls and recommend remediation or compensating controls when security gaps are identified. Support secure AI/GenAI adoption, including LLM integrations, RAG implementations, prompt security, data protection, access controls, monitoring, logging, and human in the loop safeguards. Support AI governance and risk management processes, including security reviews, monitoring requirements, incident escalation, and lifecycle controls. Assess solutions against applicable security frameworks and standards, including NIST, FedRAMP, and FIPS. Provide security guidance during technology evaluations, architecture reviews, security exceptions, and path to production activities. Work with cybersecurity engineering and operations teams on security capabilities involving SIEM, network security, endpoint security, data protection, and security configuration. Communicate security risks, requirements, and recommendations clearly to both technical teams and business stakeholders. Requirements 8+ years of overall IT experience, including significant cybersecurity and cloud security experience. 5+ years of cybersecurity architecture experience in roles such as Information Security Architect, Cloud Security Architect, or Infrastructure Security Architect. 5+ years of hands-on AWS cloud security experience, including securing enterprise workloads and cloud migrations. Strong knowledge of AWS security services, controls, IAM, networking, logging, monitoring, data protection, and cloud security best practices. Experience securing enterprise cloud and hybrid environments and performing security architecture reviews. Experience with threat modeling, security risk assessments, control gap analysis, and remediation planning. Knowledge of cybersecurity and compliance frameworks such as NIST, FedRAMP, and FIPS. Experience defining and applying security standards, patterns, guardrails, and technical security controls. Working knowledge of AI/GenAI security, including prompt injection, data leakage, model access controls, AI guardrails, observability, approved model usage, and human oversight. Understanding of security considerations for LLMs, RAG solutions, APIs, containers, and enterprise data integrations. Ability to work effectively with application developers, cloud and infrastructure engineers, cybersecurity teams, enterprise architecture, compliance, risk, and business stakeholders. Strong written and verbal communication skills with the ability to explain technical security risks and requirements clearly. Strong organizational, coordination, and stakeholder management skills. CISSP, CCSP, CISA, CISM, GIAC, or similar cybersecurity certification is preferred. AWS Certified Security - Specialty, Azure AZ 500, or another relevant cloud security certification is preferred. Desired Skillset: Security experience across Azure and/or GCP in addition to AWS. AI/GenAI security, AI governance, or AI risk management experience. Container and workload security experience covering build time and runtime controls. API security experience, including enterprise API gateways. Security engineering experience with SIEM, firewalls, endpoint/host security, or security configuration management. Experience with AI-enabled cybersecurity capabilities such as security analysis, vulnerability prioritization, detection support, secure code review, or workflow automation. CISSP, CCSP, CISA, CISM, GIAC, or similar cybersecurity certification. AWS Certified Security - Specialty, Azure Security Engineer Associate (AZ 500), or comparable cloud security certification. Education: Bachelor's degree in Computer Science, Information Systems, or a related field. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh

Job Description Job Description Job Title: AWS Cloud Security Architect Location: Plano, TX/Reston, VA/Columbia, SC/Knoxville, TN/Lafayette, LA/Birmingham, AL Work Model: Onsite - onsite Responsibilities Provide security architecture guidance for enterprise applications, AWS cloud environments, hybrid infrastructure, cybersecurity platforms, APIs, containers, data solutions, and AI enabled applications. Partner with application and engineering teams to securely migrate workloads from on premises environments to AWS and other approved cloud platforms. Define and maintain cloud security patterns, standards, guardrails, security requirements, reference architectures, and implementation guidance. Conduct security architecture reviews, threat modeling, and risk assessments for cloud native, hybrid, API, container, third-party, and AI/GenAI solutions. Define appropriate security controls and recommend remediation or compensating controls when security gaps are identified. Support secure AI/GenAI adoption, including LLM integrations, RAG implementations, prompt security, data protection, access controls, monitoring, logging, and human in the loop safeguards. Support AI governance and risk management processes, including security reviews, monitoring requirements, incident escalation, and lifecycle controls. Assess solutions against applicable security frameworks and standards, including NIST, FedRAMP, and FIPS. Provide security guidance during technology evaluations, architecture reviews, security exceptions, and path to production activities. Work with cybersecurity engineering and operations teams on security capabilities involving SIEM, network security, endpoint security, data protection, and security configuration. Communicate security risks, requirements, and recommendations clearly to both technical teams and business stakeholders. Requirements 8+ years of overall IT experience, including significant cybersecurity and cloud security experience. 5+ years of cybersecurity architecture experience in roles such as Information Security Architect, Cloud Security Architect, or Infrastructure Security Architect. 5+ years of hands-on AWS cloud security experience, including securing enterprise workloads and cloud migrations. Strong knowledge of AWS security services, controls, IAM, networking, logging, monitoring, data protection, and cloud security best practices. Experience securing enterprise cloud and hybrid environments and performing security architecture reviews. Experience with threat modeling, security risk assessments, control gap analysis, and remediation planning. Knowledge of cybersecurity and compliance frameworks such as NIST, FedRAMP, and FIPS. Experience defining and applying security standards, patterns, guardrails, and technical security controls. Working knowledge of AI/GenAI security, including prompt injection, data leakage, model access controls, AI guardrails, observability, approved model usage, and human oversight. Understanding of security considerations for LLMs, RAG solutions, APIs, containers, and enterprise data integrations. Ability to work effectively with application developers, cloud and infrastructure engineers, cybersecurity teams, enterprise architecture, compliance, risk, and business stakeholders. Strong written and verbal communication skills with the ability to explain technical security risks and requirements clearly. Strong organizational, coordination, and stakeholder management skills. CISSP, CCSP, CISA, CISM, GIAC, or similar cybersecurity certification is preferred. AWS Certified Security - Specialty, Azure AZ 500, or another relevant cloud security certification is preferred. Desired Skillset: Security experience across Azure and/or GCP in addition to AWS. AI/GenAI security, AI governance, or AI risk management experience. Container and workload security experience covering build time and runtime controls. API security experience, including enterprise API gateways. Security engineering experience with SIEM, firewalls, endpoint/host security, or security configuration management. Experience with AI-enabled cybersecurity capabilities such as security analysis, vulnerability prioritization, detection support, secure code review, or workflow automation. CISSP, CCSP, CISA, CISM, GIAC, or similar cybersecurity certification. AWS Certified Security - Specialty, Azure Security Engineer Associate (AZ 500), or comparable cloud security certification. Education: Bachelor's degree in Computer Science, Information Systems, or a related field. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh

This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 12 S&P Global Corporate The Role: Lead Penetration Test Engineer Location: US - Virtual, or Canada - Virtual The Team: The S&P Ratings Security team focuses on protecting our clients and users from modern security threats. Our mission is to safeguard systems and data by developing innovative solutions to the industry's most complex security challenges. We are passionate problem solvers with deep security expertise. Responsibilities and Impact: We are seeking a Lead Penetration Test Engineer with extensive experience in penetration testing and offensive security. The ideal candidate will conduct penetration tests, re-testing, vulnerability scanning, and threat assessments across diverse environments. This role requires strong offensive security skills combined with cloud and application security expertise to identify vulnerabilities and develop effective mitigation strategies. A successful candidate will excel in the following areas: Penetration Testing & Vulnerability Assessments • Conduct comprehensive penetration testing of web applications, infrastructure, and cloud environments using both manual and automated techniques. • Develop custom scripts, tools, and methodologies to enhance penetration testing capabilities and automate security testing within CI/CD pipelines. • Apply cloud specific offensive techniques, including IAM abuse, container and serverless exploitation, and cloud misconfiguration testing. Vulnerability Management & Remediation • Collaborate with engineering and development teams to analyze vulnerabilities, develop remediation plans, and strengthen application security across development and production lifecycles. • Perform detailed security assessments using DAST, SAST, and SCA tools to ensure continuous validation and improvement of security controls. Attack Simulations & Research • Lead and participate in attack simulations and tabletop exercises to validate security controls and improve organizational response capabilities. • Research emerging threats, attack vectors, and adversarial techniques to inform offensive and defensive strategies. • Partner with internal teams to design and execute threat assessments based on intelligence feeds and threat actor analysis. Security Communication & Reporting • Communicate and present penetration testing and security assessment findings to both technical and non technical stakeholders. • Provide actionable remediation guidance and risk mitigation strategies to strengthen the organization's overall security posture. What We're Looking For Basic Required Qualifications • Minimum 8 years of experience in information security with a strong focus on penetration testing, application security, and vulnerability management. • Hands-on experience with penetration testing tools (e.g., Burp Suite, Nessus, Metasploit, Nmap) and methodologies (e.g., OWASP Top 10, MITRE ATT&CK, PTES). • Expertise in identifying and exploiting common infrastructure and web application vulnerabilities (e.g., XSS, SQL Injection, IDOR). • Familiarity with vulnerability classification and scoring frameworks (CVE, CVSS, CWE). • Strong scripting or programming skills (e.g., Bash, Python, Go, PowerShell, JavaScript). • Experience performing security assessments (DAST, SAST, SCA, credential scanning) and integrating security testing into CI/CD pipelines. • Ability to translate complex technical findings into clear, actionable reports and confidently brief cross functional teams and executives. • At least one recognized offensive security certification (OSCP, OSCE3, OSEP, GXPN, GPEN, or CREST CRT/CCT). • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience. Preferred Qualifications • Experience with cloud security across AWS, Azure, or GCP. • Knowledge of AI/ML security and adversarial testing methods, including evaluating LLMs and other models for manipulation, evasion, and data integrity risks. • Demonstrated involvement in the infosec community (e.g., open-source projects, bug bounties, CVE research, conference talks, or security publications). • Experience applying the MITRE ATT&CK Framework to offensive security operations and threat emulation. • Familiarity with secure software development practices and the software development lifecycle. • Experience with Java application technologies, deployment frameworks, and associated security best practices. • Ability to work collaboratively across teams while independently owning deliverables and maintaining accountability to deadlines. Right to work requirements for US based out candidates: This role is open only for candidates with indefinite right to work within the US. Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $135,000 USD - $200,000 USD. Final base salary for this role will be based on the individual's geographical location as well as experience and qualifications for the role. In addition to base compensation, this role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here . Right to work requirements for Canada based out Candidates: This role is open for candidates with indefinite right to work within Canada. Compensation/Benefits Information: (This section is only applicable to Canadian Candidates:) S&P Global states that the anticipated range of compensation for this position is 135,000 CAD to 180,000 CAD. Final compensation for this role will be based on the individual's performance, geographic location, as well as experience level, skill set, training, licenses, and certifications. In accordance with Ontario's new regulations effective January 1, 2026, this job posting provides information on expected compensation. S&P Global will not be utilizing artificial intelligence in our hiring process. Additionally, we are committed to transparency and will inform all interviewed candidates of hiring decisions within 45 days of their interview. This posting is for an existing vacancy, and we encourage you to reach out for further information regarding our hiring practices or any questions you may have. Thank you for considering a career with us! What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. . click apply for full job details

This job is with Gilead Sciences Inc., an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description Gilead Sciences is seeking a collaborative, hands-on leader to shape and deliver the ERP capabilities for a new, next-generation bulk drug substance manufacturing facility at our Foster City site. As the site's SAP business lead, you will translate operational needs into integrated processes across production, procurement, quality, and warehousing. Working closely with site stakeholders and the IT implementation team, you will define requirements, guide implementation, and connect SAP with other digital platforms to help create a compliant, paperless manufacturing environment. Required skills: Hands-on experience in warehousing, materials management, or production operations within a biologics or other GMP-regulated manufacturing environment. Strong systems expertise, including experience implementing an ERP platform such as SAP and leading the associated organizational change. A process-builder mindset, with the ability to move confidently from strategy and design to hands-on execution. Proven cross-functional leadership and the ability to align engineering, quality, materials management, manufacturing, and IT teams. A strong commitment to quality, cGMP compliance, operational excellence, and positive patient impact. Job Responsibilities: Own the digital backbone for materials Lead the design and implementation of SAP and supporting systems, bridging warehousing, logistics, and manufacturing execution to deliver a fully integrated, digital operation. Deliver across construction and systems build Align timelines and business deliverables between the digital infrastructure and the associated new facility construction to ensure a smooth startup. Drive a paperless, future-ready environment Champion digital transformation by implementing streamlined, compliant, and data-driven processes that eliminate paper and improve efficiency. Establish core material handling processes Define user requirements, use cases and process flows, procedures and training to ensure the ERP and integrated systems are qualified and ready to support GMP operations at launch. Integrate with existing operations Collaborate with established manufacturing sites to leverage best practices, ensure system consistency, and enable organizational alignment across sites. Influence future ERP footprint Support future enterprise ERP projects, representing the Foster City site manufacturing organization. Qualifications: Requires a Master's degree with 6+ years of relevant professional experience, or BS with 8+ years of relevant professional experience - a degree in a relevant scientific or business discipline is strongly preferred. Excellent organizational and communication (both written and verbal) skills. Experience in pharmaceutical operations/cGMP environment highly desirable. The ideal candidate would also have: Proven experience using and implementing SAP in a manufacturing or life sciences environment. Strong understanding of clinical and commercial manufacturing operations and warehouse management. Strategic thinking and ability to influence and constructively challenge the status quo. The salary range for this position is: $157,590.00 - $203,940.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans . For additional benefits information, visit: Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans. For jobs in the United States: Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex , age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance. For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster. NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law. Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team. Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion. For Current Gilead Employees and Contractors: Please apply via the Internal Career Opportunities portal in Workday.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As part of the global controls team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for troubleshooting, project management, and maintaining the building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. AWS Data centers have multiple components such as generators, uninterruptible power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers air-cooled and water-cooled , pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. All these components have local control systems that interact with each other via open and/or proprietary communications protocols. The BMS is the primary method of control of all mechanical systems within a data center. The EPMS is the primary method of monitoring all electrical systems within a data center. Key job responsibilities • Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems. • Provide technical assistance and support to operations during life cycle of the data center. • Review results and action items from the quarterly maintenances for BMS and EPMS and take actions to get them resolved. • Develop BMS & EPMS projects scope of work, schedule, budget, and level of efforts (LOE) to projects requested by customers and stakeholders. • Manage scope, schedule, finance and execution of BMS and EPMS improvement projects in AWS data centers. • Assist in procurement related activities including request for quotation/proposals, responding to request for information, review of vendors proposal and issuance of purchase orders. • Participate in AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers. • Attend project related meetings, coordinate with project leaders and regularly report status to Controls and stakeholder's management. • Support Controls projects related commissioning activities in the data centers. • Review, implement, troubleshoot and iterate on the controls sequence of operation (SOO) and provide necessary feedback to the design team. • Develop and modify controls logic programming and graphical user interfaces. • Manage multiple stakeholder deliverables, requirements and navigate challenging situations. • Financially manage BMS and EPMS service contracts. • Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor's work to ensure compliance with the scope, design, SOO and applicable local codes. About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - 5+ years of industrial controls and automation experience - 4+ years of general contractor and vendor management work (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution experience. - Bachelor's degree in Mechanical Engineering, Electrical Engineering, or an equivalent engineering science plus 5+ years of relevant controls experience, OR 10+ years of relevant controls experience in lieu of a degree. PREFERRED QUALIFICATIONS - Experience designing, configuring, programming, installing, troubleshooting or servicing HVAC Controls or Electrical SCADA systems application specific controllers, software and networks. - Experiencing using common industrial communication protocols (MQTT, BACnet and/or MODBUS). - Demonstrated understanding of engineering documentation, electrical and mechanical diagrams, and standard operating procedures. - Ability to manage multiple stakeholder deliverables, requirements, and navigate difficult situations. - Experience designing data centers or critical MEP infrastructure - Registered as a Professional Engineer (PE), or certified Project Management Professional (PMP). - Prior AWS/Amazon experience - 4+ Yr. Military Service - Master's degree in Electrical Engineering, Mechanical Engineering, or a related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, PA, FAIRLESS HILLS - 111 100.00 USD annually

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Mainframe, you will be responsible for creating, modifying, maintaining and supporting infrastructure and individual and integrated system components and solutions that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, or Plano, TX. Relocation assistance is not available for this position. What you'll do: Administer and maintain the IBM z/OS operating system and supporting software products across development, test, disaster recovery, and production environments. Plan, install, configure, and support z/OS upgrades, RSU maintenance, SMP/E software maintenance, and product deployments. Ensure system availability, resilience, performance, and capacity management of the mainframe platform. Perform scheduling, monitoring, and operational tooling to improve efficiency and reduce manual effort. Support core z/OS subsystems including JES2, USS, TSO/E, RACF, HCD/HCM, SMP/E, SDSF, and system utilities. Implement security controls, vulnerability remediation, audit findings, and compliance requirements. Perform incident troubleshooting, root cause analysis, and problem management for infrastructure-related issues. Maintain disaster recovery readiness and support recovery testing and business continuity initiatives. Develop and maintain automation using Assembler, REXX, Python, JCL, Ansible and other platform tooling. Partner with application, database, storage, network, security, and vendor teams to deliver infrastructure solutions. Create and maintain technical documentation, standards, procedures, and engineering runbooks. Evaluate emerging technologies and modernization opportunities to improve platform capabilities and reduce operational risk. Independently design scalable IT system infrastructure, providing oversight and priority for system change - reserve execution for complex implementations, and automate service delivery and maintenance tasks; provide direction and priority for monitoring and tooling activities. Independently resolve highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Lead analysis of end-to-end system failures to identify opportunities across multiple systems. Make recommendations to business leaders on best solutions. Independently experiment with new patterns and technologies. Help establish and improve engineering best practices, concepts, and patterns with peers and the business. Understand the customer and proactively identify innovative solutions and ideas for the product/business. Mentor engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience 6 years of infrastructure experience demonstrating depth of technical understanding to include an understanding of mainframe infrastructure and z/OS. 4 years of experience in creating, modifying, and maintaining infrastructure and individual system components. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. What sets you apart: Assembler Programming skills, including development, maintenance, and debugging of system-level components. Extensive experience with SMP/E software installation, maintenance, service management, and product lifecycle support. Knowledge of RACF security administration, auditing, compliance controls, and access management. Proven experience in Dump Analysis and Debugging, including IPCS and system diagnostic tools. Advanced skills in Problem Determination, root cause analysis, performance tuning, and resolution of complex z/OS infrastructure issues. Proficiency with IDCAMS, catalog management, VSAM administration, and storage-related utilities. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated AI Data Solutions Scientist in the Technology organization at USAA, you will work within our innovative Data Science team and collaborate cross-functionally with our architecture, engineering, and product partners to transform our operations and experiences while producing actionable insights to drive our association forward. As a member of our dynamic community of problem-solvers, you will tackle a broad and evolving spectrum of business targets to provide outstanding impacts for our membership through scaled solutions and cloud technologies, leveraging both structured and unstructured data through traditional pillars of operations research such as simulation, optimization, and machine-learning techniques, as well as a heavy emphasis on cutting-edge technologies with generative AI, large/small language models, and advanced agent frameworks. This team is the backbone of the next generation of AI modeling at USAA, and we hope you join us on the frontier! We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: Gather, interpret, and manipulate structured and unstructured data to enable advanced analytical solutions for the business. Develop scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value. Select the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs. Develop and deploy models within the Model Development Control (MDC) and Model Risk Management (MRM) framework. Composes, and assists peers with composing, technical documents for knowledge persistence, risk management, and technical review audiences. Assess business needs to propose/recommend analytical and modeling projects to add business value. Work with business and analytics leaders to prioritize analytics and modeling problems/research efforts. Build and maintain a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data. Translate complex business request(s) into specific analytical questions, executes on the analysis and/or modeling, and then communicates outcomes to non-technical business colleagues with focus on business action and recommendations. Manage project milestones, risks, and impediments. Escalates potential issues that could limit project success or implementation. Develop best practices for engaging with Data Engineering and IT to deploy production-ready analytical assets consistent with modeling best practices and model risk management standards. Maintain expertise and awareness of cutting-edge techniques. Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies. Serve as a mentor to junior data scientists in modeling, analytics, and computer science tasks. Participate in internal communities that drive the maintenance and transformation of data science technologies and culture. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in mathematics, Computer Science, Statistics, Science, Engineering, or quantitative field; OR 4 years of relevant education and/or experience; and 6+ years of experience in a predictive analytics or data analysis OR Advanced Degree (e.g., Master's, PhD) in mathematics, computer science, statistics, science and engineering, ai, or other similar quantitative discipline and 4+ years of experience in predictive analytics or data analysis. 4+ years of experience in training and validating statistical, physical, machine learning, and other advanced analytics models. 4+ years of experience in Python for performing statical analysis and/or building and scoring AI/ML models Experience writing code that is easy to follow, well documented, and commented where necessary to explain logic (high code transparency). Strong experience in querying and preprocessing data from structured and/or unstructured databases using query languages such as SQL, HQL, NoSQL, etc. Demonstrated skill in performing ad-hoc analytics using descriptive, diagnostic, and inferential statistics and understanding real-world constraints such as latency, cost, and reliability in AI solution designs. Ability to assess and articulate regulatory implications and expectations of distinct modeling efforts across risk stripes, including experience in the documentation and statistical validation of models for risk management. Advanced experience with the concepts and technologies associated with classical supervised modeling for prediction such as linear/logistic regression, discriminant analysis, support vector machines, decision trees, forest models, etc. Advanced experience with the concepts and technologies associated with unsupervised modeling such as k-means clustering, hierarchical/agglomerative clustering, neighbors algorithms, DBSCAN, etc. Expertise in LLMs and agentic systems development with frameworks such as LangChain/LangGraph, AgentCore, VertexAI, MCP, or others, with proven experience including prompt engineering, tuning and post-training techniques, multi-agent systems, agent optimization and tool use, RAG and context optimization, and observability and monitoring. MLOps Integration experience in facilitating engineering implementation of production scaled AI solutions in partnership with dedicated AI Engineers in cloud environments such as AWS or GCP. Experience communicating analytical and modeling results to non-technical business partners with emphasis on business recommendations and actionable applications of results. Experience guiding and mentoring junior technical staff in business interactions and model building. What sets you apart: Financial services, insurance, banking, or other highly regulated industry experience. Experience with cloud-native application development and modernization initiatives. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Infrastructure Engineer I - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components and solutions that enable business functions and IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Participates in data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Deploys and maintains data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems. Independently resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management. Analyzes complex outages and identifies opportunities for system improvements. Understands and consistently exercises engineering best practices, concepts, and patterns. Understands the customer and identifies solutions and ideas for the customer with some assistance. Evaluates potential Technology solutions with some oversight. Mentors junior engineers and may being mentoring peer engineers. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 2 years of experience in developing, deploying and maintaining large scale backup/recovery solutions. Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Basic understanding of cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity USAA Mainframe Infrastructure team is looking for Senior level Mainframe CICS Systems Programmer professional responsible for the installation, configuration, maintenance, and tuning of IBM's Customer Information Control System (CICS) on mainframe z/OS operating systems. At USAA, CICS is a middleware platform crucial for managing high-volume, online transaction processing. The core responsibilities of a Mainframe CICS Systems Programmer include: System Installation and Maintenance: Installing, configuring, upgrading, and maintaining CICS Transaction Server and related software. This involves applying vendor patches, fixes, and new product releases, often using tools like SMP/E. Performance and Capacity Management: Monitoring CICS system performance, identifying bottlenecks, and tuning CICS regions to meet service level agreements (SLAs). This may involve analyzing performance data using tools such as Intellimagic, RMF and BMC Mainview. Problem Resolution: Troubleshooting and debugging complex system and application issues, which can include analyzing system dumps and collaborating with application developers and software vendors for solutions. Developer Support: Providing technical support to application development teams, which includes setting up and managing CICS regions and defining necessary application resources. System Integration: Working with other z/OS systems programmers to integrate CICS with other mainframe subsystems, such as DB2 (database management) and MQ (messaging). Security and Disaster Recovery: Implementing and maintaining CICS security protocols (e.g., using RACF) and assisting in the planning, testing, and execution of disaster recovery procedures. Automation: Developing and implementing automation scripts (e.g., using REXX) to streamline system management and improve efficiency. This role requires a strong understanding of CICS architecture, z/OS operating systems, and related mainframe technologies. Proficiency in programming languages like COBOL, JCL, and REXX, along with experience in mainframe tools and utilities, is essential. The work environment is typically dynamic and may require after-hours or on-call support to maintain the availability of mission-critical applications. Responsible for creating, modifying, maintaining and supporting infrastructure and individual and integrated system components and solutions that enable IT Services. Balance availability, security, efficiency and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC, Phoenix, AZ, or Tampa, FL. Relocation assistance is IS available for this position. What you'll do: Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on best solutions. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in creating, modifying, and maintaining infrastructure and individual system components. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. What sets you apart: Extensive CICS Experience: Typically, 7-10+ years of hands-on experience as a CICS Systems Programmer in a z/OS mainframe environment. This includes deep knowledge of CICS Transaction Server (TS), CTG, and CPSM architecture, internals, and system exits. Installation and Maintenance Proficiency: Strong expertise in CICS installation, configuration, and maintenance, often including complex Independent Software Vendor (ISV) installations and upgrades. Scripting and Programming Languages: Proficient in JCL, REXX, and other mainframe scripting languages. SMP/E Proficiency: Experience with SMP/E (System Modification Program/Extended) for installing and maintaining software. z/OS Expertise: In-depth knowledge of z/OS operating systems, including configuration, maintenance, and tuning. Performance Tuning and Monitoring: Experience with CICS performance tuning and the use of monitoring tools (e.g., RMF, Intellimagic, BMC Mainview). z/OS Subsystems: Understanding of other z/OS subsystems such as DB2, MQ, JES2, z/OS connect, IMS and TCP/IP. Security: Experience with CICS security, often using RACF or equivalent tools. Automation and Scheduling: Familiarity with automation tools, job scheduling, and monitoring tools. Disaster Recovery: Experience with disaster recovery planning and testing. Mainframe Hardware: Understanding of mainframe hardware and architecture to optimize system performance. IBM Certified Specialist - CICS Transaction Server for z/OS: This certification is desired. Compensation range: The salary range for this position is: $114,080-$218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus . click apply for full job details