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This job is with Avaloq, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description Avaloq's R&D Lab is building a SaaS, API-first, composable banking platform. As a Senior Cloud Platform Engineer, you will help design and operate the AWS foundation and the developer experience this platform runs on, so that product teams can ship quickly and safely, and our clients can run their data in a secure, performant, and stable environment. This is amongst the first technical roles we are hiring for our Fort Lauderdale site. You will work closely with our team in Zurich. The first 3-6 months: Some of what you can expect early on: Learning our AWS environment and serverless platform setup in depth Working through open items from our Well-Architected Framework Review Contributing to the direction on observability tooling, together with the other Senior Platform Engineer, the SRE team, and our developers Taking on increasing responsibility as you build context, always in alignment with the Zurich team What you will do: Contribute to the design and operation of our multi-tenant AWS environment, including account structure, guardrails, and network and security baselines Build and maintain Infrastructure-as-Code modules and landing zones using Terraform or OpenTofu Collaborate on the design of our observability approach for a distributed serverless system Work with the team on FinOps practice: cost visibility, per-tenant attribution, and tuning of concurrency, memory, and cost per invocation Help build the guardrails, access patterns, and cost controls for product teams consuming Amazon Bedrock Support platform identity across Amazon Cognito and federation into client-managed identity providers such as Microsoft Entra ID for production workloads Share an on-call rotation with the other platform engineers, and help shape a coverage model that works across time zones Mentor colleagues and support a platform-as-a-product culture that gives teams autonomy without losing governance Our stack: Serverless-first on AWS: Lambda, DynamoDB, SQS, S3, and Bedrock. Terraform and OpenTofu for infrastructure, GitHub Actions for CI/CD. Product teams work in Rust, TypeScript, Python, Vue, and Angular. We do not run containers Qualifications 5+ years in platform engineering, cloud infrastructure, or DevOps, with substantial hands-on AWS experience Hands-on Infrastructure-as-Code experience with Terraform or OpenTofu, including multi-account and landing zone design A clear point of view on observability for distributed systems, and the reasoning behind it Solid automation and scripting ability. We are language-agnostic; Rust, TypeScript, or Python all work here Excellent collaboration and communication skills, with the ability to influence and enable product teams It would be a real bonus if you have: Experience with AWS serverless and event-driven architecture, including idempotency, retries, dead-letter queues, and failure handling. Strong AWS generalists who want to go deep here are welcome Experience building AI agents to monitor platform health FinOps or cloud cost optimization experience Experience with identity federation into client-managed identity providers such as Entra ID, and with multi-tenant identity models Experience building or scaling a B2B SaaS platform Familiarity with financial services requirements around security, compliance, and auditability Strong CI/CD and automation background, ideally with GitHub Actions Experience with Amazon Bedrock or comparable managed AI services AWS certification, particularly DevOps Engineer - Professional, Solutions Architect - Professional, or Security - Specialty Additional Information This role will require regular travel to Switzerland We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

Application deadline: Oct 29, 2026 AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are seeking a passionate and motivated engineer to join a team that owns and operates a number of critical infrastructure systems. The ideal candidate would be innovative and have great problem solving and analytical skills. You must be very comfortable and confident working on Linux systems. You must have very strong knowledge of operating system and networking fundamentals. You understand TCP/IP and other common network protocols. You are proficient with at least one high-level scripting language (such as Python, Ruby, or Perl). You should have a bias toward automation and track record of creating automated solutions. You have experience operating distributed systems and diagnosing and resolving complex problems. You pay attention to detail and solve problems at their root. About the team About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience - 4+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience - Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration - Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent - Experience working with Linux PREFERRED QUALIFICATIONS - Experience maintaining the resilience and reliability of services by troubleshooting deployment failures, creating infrastructure as code, creating resources (alarms, metrics, IAM role credentials), infrastructure provisioning and patching hosts - Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security - Experience developing systems management and administration automation in a high-level scripting language (Perl, Python, Ruby) or Java - Experience with service-oriented architecture and web services - Knowledge of TCP/IP and networking protocols such as HTTP and DNS - Experience working in 24/7 production environment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, CO, Denver - 104 000.00 USD annually USA, VA, Arlington - 104 000.00 USD annually USA, VA, Herndon - 104 000.00 USD annually

Cloud and Systems Administrator Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Southern California, Kansas, Florida, Iowa, Ohio, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team! POSITION SUMMARY: Corporate Technologies seeking a Cloud and Systems Administrator who is responsible for the administration, security, reliability, and modernization of CT's infrastructure, Microsoft cloud environment, endpoints, and enterprise applications.The role will support the current hybrid environment while helping CT transition toward a cloud-first architecture centered around Microsoft Entra ID, Intune, Microsoft 365, Defender XDR, automation, and modern endpoint management. Job Duties: Administer Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, and OneDrive. Support Active Directory, Windows Server, DNS, DHCP, Group Policy, and remaining hybrid infrastructure. Administer and support enterprise business applications, permissions, SSO, integrations, and vendor escalations. Expand Microsoft Intune for endpoint management, configuration, compliance, application deployment, and Windows Autopilot. Help transition devices and identity services from traditional Active Directory toward Entra ID. Implement and manage Conditional Access, MFA, passwordless authentication, and identity security. Implement and administer Microsoft Defender XDR, Defender for Endpoint, and related Microsoft security technologies. Improve system uptime, monitoring, redundancy, backup, recovery, and overall availability. Identify infrastructure and applications that can be migrated, consolidated, or replaced with cloud services. Automate repetitive administration using PowerShell, Microsoft Graph, APIs, and other automation tools. Troubleshoot escalated infrastructure, application, identity, endpoint, and Microsoft cloud issues. Maintain technical documentation and participate in change management and disaster recovery planning. Coordinate and collaborate with network engineering, business application, and database administration functions to ensure availability, reliability, and scalability of corporate infrastructure (hardware/software) to meet business demands. Managing Windows Server and Domain Services lifecycle to ensure maximum security of our systems and data. Leading the design and creation of a Windows infrastructure refresh while coaching Service Desk personnel for cross training opportunities and skills overlap. This will include updating/migrating Domain Controllers, DNS and DHCP servers, certificate services, and other core Windows services that are refreshed. Evaluating operating system and application software and security updates and applying these updates in a promotional process from lower environments to production. Maintain and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies. Participate in disaster recovery testing. Document the company's existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives. Monitoring servers, services, processes, and application-level performance and availability and troubleshooting where appropriate. Investigating security alerts from SIEM solution to respond to potential threats. Adhering to an IT Service Desk, Change Management and Problem Management ITIL framework. Document the company's existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives. Qualifications: 5+ years in Cloud and Systems Administrator role Bachelor's Degree in Computer Science, Information Technology, or similar field; or 5 additional years of experience in the IT field including one industry certification related to Microsoft technologies. Optimistic, proactive, energetic approach to work habits, management techniques, and communications. A passion for technology. Ability to adapt quickly to changing technology. Strong organizational skills with the ability to handle multiple tasks, assignments and prioritize to meet deadlines. Self-motivated and results-oriented. Methodical and disciplined approach to problem solving. Attention to detail and thoroughness. Strong interpersonal and customer relationship management skills. Ability to communicate effectively with all levels of end-users in a clear, professional and concise manner Self-management and leadership skills. Detail oriented with demonstrated customer service and organizational skills Ability to manage multiple projects and priorities. Ability to perform independent research to help develop strategic objectives and direction. The pay range for this position is $75,000.00 - $81,000.00 annually Benefits: 401(k) matching Dental insurance Flexible spending accounts Health insurance Health savings account Life insurance Paid time off Vision insurance Pet Insurance Short term disability Long term disability Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply. Compensation details: 0 Yearly Salary PI8755e6-

Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT & PLM Systems Administrator is a dual-focused role that combines technical administration of the organization's Product Lifecycle Management (PLM) system, Infor Optiva, with hands-on support for the day-to-day operations of the broader IT team. On the PLM side, this role ensures the system operates as designed, supports the resolution of defects, and performs administrative corrections that fall outside the standard change-management workflow, partnering with stakeholders across Research & Development, Regulatory & Quality, Packaging, and Procurement & Supply Chain. On the IT side, this role provides project coordination and administrative support for IT initiatives and new system implementations-driving planning, scheduling, tracking, and stakeholder communication to keep work moving-while offering day-to-day support for the incoming IT work queue as a secondary responsibility. This role requires hands-on system administration experience, strong organizational and project coordination skills, and the ability to balance ownership of the PLM platform with the coordination needed to keep IT initiatives on track. Success means both a stable, well-run PLM system and IT projects that are clearly planned, tracked, and progressing-while staying current on the Optiva product roadmap to ensure JPMS takes advantage of new opportunities as they become available. This role is hybrid and work out of either our Santa Monica or Santa Clarita offices 3 times a week. What You will Do : PLM System Administration (Infor Optiva): Ensure the PLM (Infor Optiva) system operates as designed, monitoring system health, performance, and availability across all supported functions. Support the identification, triage, and resolution of bugs and system defects, partnering with Infor, internal IT, and vendors as needed to drive issues to resolution. Correct administrative and data issues that can be adjusted without initiating the full change-management workflow, while maintaining data integrity and governance. Serve as the primary point of contact for PLM stakeholders across R&D/Product Development, Regulatory & Quality, Packaging, and Procurement & Supply Chain, translating their needs into system configurations and solutions. Partner with Product Development and the change board process to capture the elements required to launch workflows in PLM, guiding stakeholders through submitting their items or setup for their own portions and coordinating review. Perform Excel-based data uploads to initiate PLM workflows as needed. Administer system configuration, user access, roles, and security within Optiva in accordance with company policies. Maintain and support integrations between Optiva and connected systems (e.g., ERP/D365 F&SCM), ensuring reliable data flow across the product lifecycle. Stay educated on the Optiva product roadmap and upcoming developments, evaluating new features and recommending enhancements that create value for the business. Support testing, validation, and deployment of system updates, patches, and enhancements, and document configurations, procedures, and known issues. IT Project Coordination & Administration: Provide project coordination and administrative support for IT initiatives and new system implementations, including planning, scheduling, tracking tasks and milestones, and maintaining project documentation. Coordinate across IT team members, business stakeholders, and vendors to keep project deliverables, dependencies, and timelines on track. Maintain project status reporting and communications, surfacing risks, blockers, and progress to leadership to support informed decision-making. Facilitate project meetings, capture action items and decisions, and follow up to drive timely completion. Help establish and maintain consistent project intake, prioritization, and documentation practices across the IT team. Support day-to-day IT operations by monitoring incoming work and helping route or escalate high-priority requests as needed-a secondary responsibility alongside project coordination. Required Qualifications: Skills: Demonstrated experience administering and supporting the Infor Optiva project lifecycle management system in a complex, cross-functional environment. Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve system defects and data issues. Strong project coordination and organizational skills, with the ability to plan, track, and drive multiple IT initiatives and deliverables to completion. Experience coordinating projects and maintaining schedules, documentation, and status reporting across stakeholders. Strong analytical skills with experience interpreting quantitative and qualitative data to inform decisions and recommendations. Strong understanding of ERP systems and end-to-end business process flows. Excellent written and verbal communication skills, capable of translating technical concepts for non-technical audiences. Highly organized, detail-oriented, and effective at managing multiple priorities in a fast-paced environment. Ability to partner effectively with stakeholders across multiple departments and with external vendors. Education: High school diploma or GED required Experience: 4+ years of experience administering or supporting enterprise business systems and/or coordinating IT support operations required with at least two (2) years supporting the Infor Optiva PLM system Preferred Qualifications: Skills: Familiarity with project management tools or methodologies (e.g., Smartsheet, Microsoft Project, Azure DevOps) Experience with NinjaOne, ServiceNow, or a comparable ITSM/ticketing platform Experience with D365 F&SCM or ERP-PLM integrations Experience providing administrative or project coordination support for system implementations Experience with ticketing software, for example Azure DevOps/Jira SQL and/or report-building experience Education: Bachelor's degree in Information Technology, Business Administration, or a related field preferred Experience: Experience supporting PLM in a consumer-packaged goods (CPG), cosmetics, or manufacturing environment strongly preferred Knowledge of formula/recipe management and CPG/beauty regulatory requirements (e.g., INCI, SDS) strongly preferred We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Office and warehouse environments Competitive Compensation: The expected base salary range for this position is $100,000 to $110,000. The exact base salary is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more. We are an Equal Opportunity Employer and take pride in a diverse environment. Compensation details: 00 Yearly Salary PIe6ef03ebd6d4-0211

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

American Management Association (AMA), a world leader in talent development, is seeking a Director, Digital Platforms & Marketing Automation to lead and advance AMA's digital marketing ecosystem. This hands-on digital marketing leader will execute and improve our website, marketing automation, and digital customer experience. This role will turn strategy into automated customer journeys, website enhancements, and measurable improvements in engagement and conversion. The ideal candidate has strong experience with enterprise marketing automation platforms and is comfortable working across website management, customer journeys, analytics, testing, and external agency partners. Job Responsibilities Build and optimize automated customer journeys including lead nurture, abandoned cart, cross-sell, renewal, reactivation, and post-purchase programs. Improve email segmentation, personalization, testing, deliverability, and conversion. Manage the ongoing enhancement of AMA's website and digital customer experience, including navigation, search, forms, landing pages, registration, and checkout. Translate business needs into clear requirements for AMA's website development agency and manage projects through completion. Use GA4, behavioral analytics, CRM data, and testing to identify opportunities and improve performance. Identify practical uses of AI and emerging marketing technologies that improve productivity, personalization, analytics, or customer experience. Work across Marketing, Sales, Product, IT, and external partners to implement digital initiatives. Perform other related duties as assigned. Qualifications Required Experience Bachelor's degree in Marketing, Business, Digital Marketing, or a related field required 7+ years of experience in digital marketing, marketing automation, website management, e-commerce, or related digital roles. Strong hands-on experience with Salesforce Marketing Cloud or a comparable enterprise marketing automation platform such as Marketo, Eloqua, Adobe Campaign, Braze, or similar tools. Experience building automated customer journeys, workflows, segmentation, and lifecycle marketing programs. Experience managing or supporting a complex customer-facing website and working with web development agencies or technical partners. Strong understanding of digital analytics, testing, conversion optimization, CRM data, and customer journeys. Ability to move between hands-on execution, analysis, project management, and agency coordination. Preferred Experience Salesforce Marketing Cloud, including Journey Builder and Automation Studio; Salesforce CRM; GA4 and behavioral analytics. Experience with e-commerce or online registration; working knowledge of HTML, CSS, SQL, APIs, or similar technologies. Experience with AI-enabled marketing, analytics, or personalization tools. Travel in accordance with business needs. What Success Looks Like Success will be measured by stronger automated customer journeys, improved website conversion, reduced digital friction, better email performance, faster delivery of website improvements, increased personalization, and clearer reporting on digital contribution to leads and revenue. More about American Management Association ( amanet.org ): American Management Association (AMA) is a global professional development organization that empowers individuals and organizations to thrive in today's dynamic business environment. Through leadership development, management training, and corporate learning solutions-delivered in person and online-AMA equips professionals with practical skills, strategic insight, and real-world tools to drive performance, lead change, and accelerate growth. An EOE/AA Employer, M/F/Individuals with Disabilities/Veterans- an ADA compliance organization Compensation details: 00 Yearly Salary PI-7689

Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT & PLM Systems Administrator is a dual-focused role that combines technical administration of the organization's Product Lifecycle Management (PLM) system, Infor Optiva, with hands-on support for the day-to-day operations of the broader IT team. On the PLM side, this role ensures the system operates as designed, supports the resolution of defects, and performs administrative corrections that fall outside the standard change-management workflow, partnering with stakeholders across Research & Development, Regulatory & Quality, Packaging, and Procurement & Supply Chain. On the IT side, this role provides project coordination and administrative support for IT initiatives and new system implementations-driving planning, scheduling, tracking, and stakeholder communication to keep work moving-while offering day-to-day support for the incoming IT work queue as a secondary responsibility. This role requires hands-on system administration experience, strong organizational and project coordination skills, and the ability to balance ownership of the PLM platform with the coordination needed to keep IT initiatives on track. Success means both a stable, well-run PLM system and IT projects that are clearly planned, tracked, and progressing-while staying current on the Optiva product roadmap to ensure JPMS takes advantage of new opportunities as they become available. This role is hybrid and work out of either our Santa Monica or Santa Clarita offices 3 times a week. What You will Do : PLM System Administration (Infor Optiva): Ensure the PLM (Infor Optiva) system operates as designed, monitoring system health, performance, and availability across all supported functions. Support the identification, triage, and resolution of bugs and system defects, partnering with Infor, internal IT, and vendors as needed to drive issues to resolution. Correct administrative and data issues that can be adjusted without initiating the full change-management workflow, while maintaining data integrity and governance. Serve as the primary point of contact for PLM stakeholders across R&D/Product Development, Regulatory & Quality, Packaging, and Procurement & Supply Chain, translating their needs into system configurations and solutions. Partner with Product Development and the change board process to capture the elements required to launch workflows in PLM, guiding stakeholders through submitting their items or setup for their own portions and coordinating review. Perform Excel-based data uploads to initiate PLM workflows as needed. Administer system configuration, user access, roles, and security within Optiva in accordance with company policies. Maintain and support integrations between Optiva and connected systems (e.g., ERP/D365 F&SCM), ensuring reliable data flow across the product lifecycle. Stay educated on the Optiva product roadmap and upcoming developments, evaluating new features and recommending enhancements that create value for the business. Support testing, validation, and deployment of system updates, patches, and enhancements, and document configurations, procedures, and known issues. IT Project Coordination & Administration: Provide project coordination and administrative support for IT initiatives and new system implementations, including planning, scheduling, tracking tasks and milestones, and maintaining project documentation. Coordinate across IT team members, business stakeholders, and vendors to keep project deliverables, dependencies, and timelines on track. Maintain project status reporting and communications, surfacing risks, blockers, and progress to leadership to support informed decision-making. Facilitate project meetings, capture action items and decisions, and follow up to drive timely completion. Help establish and maintain consistent project intake, prioritization, and documentation practices across the IT team. Support day-to-day IT operations by monitoring incoming work and helping route or escalate high-priority requests as needed-a secondary responsibility alongside project coordination. Required Qualifications: Skills: Demonstrated experience administering and supporting the Infor Optiva project lifecycle management system in a complex, cross-functional environment. Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve system defects and data issues. Strong project coordination and organizational skills, with the ability to plan, track, and drive multiple IT initiatives and deliverables to completion. Experience coordinating projects and maintaining schedules, documentation, and status reporting across stakeholders. Strong analytical skills with experience interpreting quantitative and qualitative data to inform decisions and recommendations. Strong understanding of ERP systems and end-to-end business process flows. Excellent written and verbal communication skills, capable of translating technical concepts for non-technical audiences. Highly organized, detail-oriented, and effective at managing multiple priorities in a fast-paced environment. Ability to partner effectively with stakeholders across multiple departments and with external vendors. Education: High school diploma or GED required Experience: 4+ years of experience administering or supporting enterprise business systems and/or coordinating IT support operations required with at least two (2) years supporting the Infor Optiva PLM system Preferred Qualifications: Skills: Familiarity with project management tools or methodologies (e.g., Smartsheet, Microsoft Project, Azure DevOps) Experience with NinjaOne, ServiceNow, or a comparable ITSM/ticketing platform Experience with D365 F&SCM or ERP-PLM integrations Experience providing administrative or project coordination support for system implementations Experience with ticketing software, for example Azure DevOps/Jira SQL and/or report-building experience Education: Bachelor's degree in Information Technology, Business Administration, or a related field preferred Experience: Experience supporting PLM in a consumer-packaged goods (CPG), cosmetics, or manufacturing environment strongly preferred Knowledge of formula/recipe management and CPG/beauty regulatory requirements (e.g., INCI, SDS) strongly preferred We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Office and warehouse environments Competitive Compensation: The expected base salary range for this position is $100,000 to $110,000. The exact base salary is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more. We are an Equal Opportunity Employer and take pride in a diverse environment. Compensation details: 00 Yearly Salary PIe6ef03ebd6d4-0211

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

POSITION SUMMARY: The IT Operations Manager provides leadership and oversight for IT service delivery in a 24x7 marine container terminal environment. This role directs managed service providers and technology vendors; oversees JIRA service-management queues, software testing, and releases; aligns IT priorities with operational and business needs; and ensures the timely resolution of incidents affecting the Terminal Operating System (TOS), Gate, OCR, and other critical systems. The IT Operations Manager serves as a key liaison between IT and Operations, Customer Service, Finance, and other terminal departments, translating business requirements and operational impacts into technology priorities and actionable work. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization.Manage the daily delivery of IT operational services supporting the marine container terminal.Ensure technology incidents and service requests are evaluated based on business and operational impact and assigned the appropriate priority.Coordinate resources across internal IT teams, onsite managed services, and external vendors to resolve operational technology issues.Maintain awareness of terminal operating conditions and adjust IT priorities to support changing business requirements.Ensure critical incidents have appropriate management visibility, technical ownership, escalation, and communication.Provide leadership and operational oversight of the onsite managed service manager.Establish priorities and coordinate assignments for onsite support personnel.Monitor managed service performance against established service levels and performance expectations.Manage daily operation of assigned JIRA/JIRA Service Management queues.Review incidents and service requests for appropriate categorization, priority, assignment, and business impact.Identify recurring incidents and initiate appropriate problem-management or root-cause-analysis activities.Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions.Develop productive relationships with key vendor technical and account-management personnel.Attend and actively lead or participate in weekly triage sessions involving critical terminal technology systemsCoordinate the planning, testing, deployment, and post-implementation validation of software updates affecting terminal operations.Work with business users, vendors, and IT resources to understand proposed software changes and potential operational impacts.Develop, document, maintain, and periodically review system test cases for critical terminal applications and workflows.Coordinate production implementations with Operations and other affected departments to minimize business disruption.Ensure appropriate implementation, communication, validation, support, and rollback plans are established for significant production releases.Promote increased use of monitoring, automation, AI, self-service, documentation, and proactive support capabilities.Promote a culture of accountability, customer service, collaboration, and continuous improvement.Perform other duties as assigned. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES : Strong managerial, supervisory, and decision-making skills to achieve department and company goals. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation.Ability to remain calm and professional during confrontational situations.Effective public speaking and presentation skills. Be able to present and defend a point of view.Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups.Ability to relate information from a multitude of sources.Capability to turn theoretical information into practical applications.Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs.Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily. Excellent attention to detail with a high degree of accuracy.Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships.Advanced understanding and familiarity with Microsoft Office: Word, Excel, Outlook, Power Point, and Internet. Certification a plus. Knowledge of JIRA/JIRA Service Management.Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus). EDUCATION AND/OR EXPERIENCE Bachelor's degree in Computer Science, Information Security, Information Technology, or a related field.A minimum of three (3) to five (5) years of progressive IT operations, application support, infrastructure, service delivery, or related technology experience preferred.Experience leading technical teams, managed service providers, or vendor resources.Experience coordinating software releases, testing, upgrades, and production implementations.Strong incident, problem, and change-management experience.Experience working in a unionized labor environment, a plus. PHYSICAL REQUIREMENTS The ability to work any days or hours, including weekends and holidays.The ability to walk and stand for extended periods of time.The ability to use a computer and keyboard.The ability to sit and work at a desk and/or computer for extended periods of time.The ability to lift 30-50 pounds with or without assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. WORKING ENVIRONMENT The work is performed both inside and outside at LBCT sites, in a marine terminal location, in temporary offices and classrooms. Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other locations. TWIC Requirement: Successful candidates must obtain and maintain a Transportation Worker Identification Credential (TWIC). NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC. LBCT LLC is an equal opportunity employer committed to equity and inclusion in the workplace. Compensation details: 00 Yearly Salary PI0933db8b492f-0205

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT & PLM Systems Administrator is a dual-focused role that combines technical administration of the organization's Product Lifecycle Management (PLM) system, Infor Optiva, with hands-on support for the day-to-day operations of the broader IT team. On the PLM side, this role ensures the system operates as designed, supports the resolution of defects, and performs administrative corrections that fall outside the standard change-management workflow, partnering with stakeholders across Research & Development, Regulatory & Quality, Packaging, and Procurement & Supply Chain. On the IT side, this role provides project coordination and administrative support for IT initiatives and new system implementations-driving planning, scheduling, tracking, and stakeholder communication to keep work moving-while offering day-to-day support for the incoming IT work queue as a secondary responsibility. This role requires hands-on system administration experience, strong organizational and project coordination skills, and the ability to balance ownership of the PLM platform with the coordination needed to keep IT initiatives on track. Success means both a stable, well-run PLM system and IT projects that are clearly planned, tracked, and progressing-while staying current on the Optiva product roadmap to ensure JPMS takes advantage of new opportunities as they become available. This role is hybrid and work out of either our Santa Monica or Santa Clarita offices 3 times a week. What You will Do : PLM System Administration (Infor Optiva): Ensure the PLM (Infor Optiva) system operates as designed, monitoring system health, performance, and availability across all supported functions. Support the identification, triage, and resolution of bugs and system defects, partnering with Infor, internal IT, and vendors as needed to drive issues to resolution. Correct administrative and data issues that can be adjusted without initiating the full change-management workflow, while maintaining data integrity and governance. Serve as the primary point of contact for PLM stakeholders across R&D/Product Development, Regulatory & Quality, Packaging, and Procurement & Supply Chain, translating their needs into system configurations and solutions. Partner with Product Development and the change board process to capture the elements required to launch workflows in PLM, guiding stakeholders through submitting their items or setup for their own portions and coordinating review. Perform Excel-based data uploads to initiate PLM workflows as needed. Administer system configuration, user access, roles, and security within Optiva in accordance with company policies. Maintain and support integrations between Optiva and connected systems (e.g., ERP/D365 F&SCM), ensuring reliable data flow across the product lifecycle. Stay educated on the Optiva product roadmap and upcoming developments, evaluating new features and recommending enhancements that create value for the business. Support testing, validation, and deployment of system updates, patches, and enhancements, and document configurations, procedures, and known issues. IT Project Coordination & Administration: Provide project coordination and administrative support for IT initiatives and new system implementations, including planning, scheduling, tracking tasks and milestones, and maintaining project documentation. Coordinate across IT team members, business stakeholders, and vendors to keep project deliverables, dependencies, and timelines on track. Maintain project status reporting and communications, surfacing risks, blockers, and progress to leadership to support informed decision-making. Facilitate project meetings, capture action items and decisions, and follow up to drive timely completion. Help establish and maintain consistent project intake, prioritization, and documentation practices across the IT team. Support day-to-day IT operations by monitoring incoming work and helping route or escalate high-priority requests as needed-a secondary responsibility alongside project coordination. Required Qualifications: Skills: Demonstrated experience administering and supporting the Infor Optiva project lifecycle management system in a complex, cross-functional environment. Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve system defects and data issues. Strong project coordination and organizational skills, with the ability to plan, track, and drive multiple IT initiatives and deliverables to completion. Experience coordinating projects and maintaining schedules, documentation, and status reporting across stakeholders. Strong analytical skills with experience interpreting quantitative and qualitative data to inform decisions and recommendations. Strong understanding of ERP systems and end-to-end business process flows. Excellent written and verbal communication skills, capable of translating technical concepts for non-technical audiences. Highly organized, detail-oriented, and effective at managing multiple priorities in a fast-paced environment. Ability to partner effectively with stakeholders across multiple departments and with external vendors. Education: High school diploma or GED required Experience: 4+ years of experience administering or supporting enterprise business systems and/or coordinating IT support operations required with at least two (2) years supporting the Infor Optiva PLM system Preferred Qualifications: Skills: Familiarity with project management tools or methodologies (e.g., Smartsheet, Microsoft Project, Azure DevOps) Experience with NinjaOne, ServiceNow, or a comparable ITSM/ticketing platform Experience with D365 F&SCM or ERP-PLM integrations Experience providing administrative or project coordination support for system implementations Experience with ticketing software, for example Azure DevOps/Jira SQL and/or report-building experience Education: Bachelor's degree in Information Technology, Business Administration, or a related field preferred Experience: Experience supporting PLM in a consumer-packaged goods (CPG), cosmetics, or manufacturing environment strongly preferred Knowledge of formula/recipe management and CPG/beauty regulatory requirements (e.g., INCI, SDS) strongly preferred We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Office and warehouse environments Competitive Compensation: The expected base salary range for this position is $100,000 to $110,000. The exact base salary is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more. We are an Equal Opportunity Employer and take pride in a diverse environment. Compensation details: 00 Yearly Salary PI74b766cf0cf9-0211

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Applications Engineer II West Palm Beach, FL Full-Time Medical Device Manufacturing Help Build the Technology Behind Life-Saving Medical Devices Are you an engineer who enjoys solving complex technical challenges, working directly with customers, and turning innovative ideas into real-world manufacturing solutions? MMT is seeking an Applications Engineer II to join our growing team in West Palm Beach, Florida. In this role, you'll serve as a technical expert supporting advanced catheter manufacturing processes and equipment used to produce minimally invasive medical devices that improve and save lives. You'll work hands-on in our Applications Lab, collaborate with customers around the world, and partner with Engineering, R&D, and Production teams to develop cutting-edge manufacturing solutions. If you thrive in a fast-paced environment where no two projects are the same, this is an opportunity to make a direct impact on innovative medical technologies. What You'll Do As an Applications Engineer II, you will: Partner with customers to understand manufacturing challenges and recommend process and equipment solutions. Conduct proof-of-concept testing and process development in our Applications Lab. Develop, validate, and optimize manufacturing processes for catheter and medical device applications. Troubleshoot technical and process-related challenges and perform root cause analysis. Program, test, and validate equipment prior to customer acceptance and shipment. Prepare technical reports and present recommendations to customers and internal stakeholders. Collaborate with Engineering and R&D teams to improve machine capabilities, tooling, and automation. Train customers and internal teams on equipment operation, process control, and best practices. Support continuous improvement initiatives focused on quality, productivity, and innovation. What We're Looking For Required Qualifications Bachelor's degree in Mechanical, Electrical, Aerospace Engineering, or a related engineering discipline. 3+ years of experience in applications engineering, process engineering, manufacturing engineering, or a related technical role. Strong analytical, troubleshooting, and problem-solving skills. Ability to communicate technical information effectively to both technical and non-technical audiences. Experience reading and interpreting engineering drawings, schematics, and technical documentation. Ability to travel domestically and internationally up to 10-20%. Valid U.S. Passport or ability to obtain one. Preferred Qualifications Experience within medical device manufacturing. Experience with catheter manufacturing processes such as tipping, flaring, bonding, drilling, or related technologies. Knowledge of process validation, DOE, capability analysis, and statistical methods. Experience with CAD software such as AutoCAD, Inventor, SolidWorks, or similar. Familiarity with ISO 13485, FDA Quality System Regulations, and regulated manufacturing environments. Knowledge of polymers and materials used in catheter and tubing applications, including Pebax, Nylon, PTFE, and FEP. Why Join MMT? At MMT, you'll work alongside industry experts developing advanced manufacturing technologies that support some of the world's leading medical device companies. We offer: Meaningful work that contributes to life-saving medical innovations. Exposure to cutting-edge manufacturing technologies and automation. Opportunities to collaborate directly with customers and industry leaders. Career growth in a rapidly evolving, high-tech industry. A collaborative, team-oriented environment where innovation is encouraged. This role combines office, laboratory, and production-floor work. You'll have the opportunity to work hands-on with advanced manufacturing equipment, precision tooling, and process development projects while collaborating with teams across multiple disciplines. Occasional travel to customer sites is required. MMT offers a comprehensive benefits package, including: 401(k) retirement plan with employer match Paid time off and paid parental leave Tuition reimbursement and professional development opportunities Annual bonus plan eligibility Dependent scholarship program for children, grandchildren, or legal wards Ready to Make an Impact? If you're passionate about engineering, innovation, and helping bring life-saving medical technologies to market, we'd love to hear from you. Apply today and help shape the future of medical device manufacturing with MMT. Medical Manufacturing Technologies (MMT) is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. MMT is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or accommodation during the application or interview process, please contact us. MMT participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. PI6f07a8f5e80d-8688

Description: Base Hourly Range : $60,000-$80,000 Reports to: Engineering Mgr or CAD Administrator Annual Bonus : No Direct Reports : None Remote: No Status : Exempt Company Website: ABOUT SCHNEIDER At Schneider Packaging Equipment Company, Inc. ("Schneider"), we believe innovation starts with the consumer. This approach has propelled our success in developing real-world solutions that allow us to automate the supply of life's products. With over 50 years of industry problem-solving in end-of-line automation, Schneider is a leading manufacturer of case packing and robotic palletizing solutions. Headquartered in Upstate New York, we design state-of-the-art machinery for customers in industries such as: food and beverage, dairy, pharmaceutical, personal care, plastics, and paper. Schneider is now a part of the Pacteon family of companies. Our continued growth has allowed us to really be our Customer's one source for end of line packaging solutions. ABOUT PACTEON Pacteon Group provides one source for best-in-class automation focused on end of line packaging solutions, providing the highest-level customer experience. Through a broad range of robotic and non-robotic equipment, ability to integrate solutions seamlessly across portfolio companies, and full sales and service coverage, Pacteon is uniquely positioned to design flexible and custom solutions for your automation needs. For more information on Pacteon, please visit . OUR CORE VALUES We believe and live our Core Values, our IPACT: I ntegrity P ride A ccountability C ustomer Service T eamwork Our Pacteon Promise is "We make it right". As our customer's one source for end-of-line packaging solutions, everyone plays an important role to make that happen. We provide internal growth paths for our employees and support them in their professional development goals. Diversity is important to us; we are proudly an Equal Opportunity Employer striving for innovation and growth both for our employees and our Company. SUMMARY AND PURPOSE Provide support to the engineer design teams through design and drawing creation for components, assemblies, project documentation, and the Pacteon quality system. Provide direction and guidance to Shop, Assembly, and Electrical personnel as required Owner of all tasks associated with machine manual generation Deepen the understanding of products, customers, goals, organization, and business strategies, evaluating systems and processes, and identifying improvement needs. Develop and implement processes that improve engineering and manufacturing production and deliver quality outputs. Meet Schneider's quality standards while maintaining working knowledge of relevant technologies and best practices. KEY RESPONSIBILITIES Equipment Design Assist Mechanical design teams through the design and drafting of machine components using established design standards, design blocks and project requirements. Assist Controls design teams through the design and drafting of electrical drawings, blocks, updating red marks, UL checks, and other project requirements. Complete machine documentation (machine manual, installation guides, and as requested by Design Team. Contribute, as a member of a team of design professionals, to achieve project, department, and company goals. Work on multiple, simultaneous projects within multiple design teams. Communication Communicate in a manner that assures clarity and understanding with both internal and external customers. Collaborates with controls engineers to gather screenshots needed to complete manuals Attend department and process driven meetings as requested. Recommend improvements in the company's offerings and work procedures utilizing the Action Request and EAR process. Travel required may include field support for customers to ensure satisfactory operation of machines, vendor support, training and/or trade show support. Approximately 5-10%. Must maintain valid enhanced driver's license and/or passport for travel. Build professional skill through continued training, education, and networking events. Perform other related duties as assigned by management. Requirements: PROFESSIONAL QUALIFICATIONS Education: o AS in Mechanical Technology or equivalent. Experience: o 2+ years of experience in a design-build manufacturing environment as an engineer with management responsibilities. o Project management experience preferred. Skills: o Advanced training/education in engineering, leadership and project management preferred. o Microsoft technology and relevant design and life cycle management software. o Proven ability to work in a cross functional team environment. o Highly effective time management, personal organization, and communication skills. o Demonstrates strong attention to detail while multi-tasking to achieve quality, timely completions of tasks. o A "Results Oriented" attitude coupled with a strong sense of accountability. Employment Conditions: o Valid driver's license and acceptable motor vehicle record. PHYSICAL REQUIREMENTS & WORK REQUIREMENTS Physical Requirement Never Sometimes Frequently Sitting X Standing/Walking X Lifting/Carrying Upto 10 lbs X Lifting/Carrying Upto 30 lbs X Pushing/Pulling X Keyboarding X Gross Manipulation X Fine Manipulation X Driving X Stooping X Speaking X Hearing X Near Visual Acuity X Compensation details: 0 Yearly Salary PIcfd20930e67a-6189

The Associate, Creative and Digital Communications is a key creative engine for the marketing and communications team, producing high-quality visual, digital, and written assets that bring the Pittsburgh Regional Alliance brand to life across all touchpoints. In this role, you will provide critical hands-on design, digital publishing, and day-to-day tactical and administrative support to the Vice President and the Director in advancing regional narratives, member engagement, and business attraction campaigns. The ideal candidate is an agile, multi-skilled digital communicator with a strong eye for graphic design, clean layout presentation, and engaging social-first storytelling. You will handle everything from creating branded presentation decks and social graphics to building out email newsletters, updating website landing pages, and capturing photography at signature events. The selected candidate should be a proactive problem-solver, detail-oriented producer, and enthusiastic team player eager to champion Southwestern Pennsylvania. Designs branded visual assets for digital and print, including social media graphics, presentation decks, event collateral, one-pagers, invitations, and digital ad creative using established brand guidelines and templates. Builds, formats, and schedules regular email newsletters and stakeholder announcements using the Alliance's email marketing platform, ensuring clean formatting, list accuracy, and link integrity. Executes day-to-day community management and scheduling across the Alliance's social media channels (e.g., LinkedIn, YouTube), monitoring engagement and tracking conversations across the 10-county region. Updates and maintains organizational website content via the content management system (WordPress), ensuring web copy, imagery, leadership bios, and resources remain accurate and fresh. Provides on-the-ground digital, administrative, and creative support for major regional events, annual meetings, and delegations, including live social coverage, basic photography, event materials, and coordinating day-of presentation slides. Assists the Director in tracking marketing and digital analytics, compiling monthly reporting dashboards for website traffic, social growth, and email open rates. Organizes and maintains the department's digital asset library, including photo archives, logos, templates, and video b-roll. Ensures adherence to established writing, graphic, and brand standards across organizational collateral. Facilitates efficiency of the organization by performing other duties and participating in special projects, as assigned. SKILLS & EXPERIENCE Education: Bachelor's degree in Graphic Design, Communications, Digital Media, Marketing, Visual Communications, or a related field required. Knowledge: Working knowledge of digital marketing best practices, modern social media trends, email design, and basic web formatting. Strong familiarity with graphic design principles, typography, visual hierarchy, and brand identity systems. General interest in or familiarity with the civic, business, and economic landscape of the Pittsburgh region. Experience: 1 to 3 years of hands-on professional experience and/or relevant internship experience) in graphic design, digital content production, social media management, or marketing communications. Demonstrated portfolio showing proficiency across graphic design, social media assets, digital collateral, or layout design. Experience executing digital communications, marketing projects, or campaigns within established timelines and processes. Skills: Proficiency with Adobe Creative Cloud (particularly InDesign, Illustrator, and Photoshop) and Canva. Hands-on working familiarity with email marketing platforms, social media management tools, and content management systems (e.g., WordPress). Solid written communication skills with strong attention to grammar, copy editing, and proofreading. Strong organizational skills with the ability to maintain accurate files, materials, and departmental resources. Basic photography and short-form video editing skills for social storytelling are a strong plus. Close attention to detail with the ability to manage multiple small projects simultaneously in a fast-paced environment. Strong interpersonal skills and ability to work effectively and collaboratively with a wide range of internal colleagues, exercising good judgment, maturity, and diplomacy. Self-starter with a proven ability to take initiative, follow established processes and direction, and work effectively in a team environment. Compensation details: 0 Yearly Salary PIecf6d0458ecc-9439

GENERAL SUMMARY: The Senior Outreach Specialist is a strategic and results-driven representative responsible for increasing referrals and enrollment to Element Care's PACE program. This role focuses on building, nurturing, and expanding relationships with high-value referral sources including healthcare providers, housing organizations, adult day health centers and community-based organizations. The primary goal is to generate qualified referrals of older adults who may benefit from Element Care's services. Essential Responsibilities: Develops and implements personal annual business plan that includes strategies and activities necessary to achieve outreach, event, inquiry, referral, and enrollment goals from targeted accounts/territories. Fosters trusting relationships with various spiritual and community leaders in multi-cultural populations that results in strong linkages and results in referrals of eligible individuals. Helps organize and promote Element Care events including galas, open houses, partnership events and other events. Establishes and maintains relationships with key community stakeholders, including local businesses, government agencies, non-profit organizations, and individuals. Participates in and lead outreach events such as senior fairs, community meetings, cultural events, and in-service presentations-tailored to target populations. Expertly presents Element Care's value proposition and services to varied audiences including potential participants, caregivers, community leaders, and professionals. Collaborates closely with the Enrollment and Information & Referral teams to ensure a smooth handoff and conversion of inquiries into enrollments. Maintains accurate and timely documentation of all outreach and referral activity in Salesforce CRM. Attends events during evenings and weekends as needed. Performs other duties as assigned. Job Specification: Bachelor's degree preferred; relevant work experience may be considered in lieu of degree. 3-5 years of outreach, sales, or business development experience in healthcare or elder services. Proven success in generating qualified leads or referrals in a target-driven role. Ability to adapt communication style, whether the customer is detail-oriented or prefers a concise approach, to ensure understanding and satisfaction. Excellent interpersonal and communication skills and supportive of colleagues, fostering an environment of trust and effective teamwork. Strong business acumen, strategic prospecting, active listening, relationship building, networking, time management and organizational skills. Ability to adapt communication style, whether the customer is detail-oriented or prefers a concise approach, to ensure understanding and satisfaction. Excellent interpersonal and communication skills and supportive of colleagues, fostering an environment of trust and effective teamwork. Working knowledge of Medicare, Medicaid, PACE, and elder care services. Familiarity with underserved and multicultural populations a strong plus. High level of proficiency with Microsoft Office and CRM systems (Salesforce preferred). Must have reliable transportation with ability to transport marketing materials. Ability to lift up to 25 lbs for event materials and outreach supplies. COVID vaccinated preferred. Spanish preferred. Compensation details: 0 Yearly Salary PI0f62639ac5-

Job Description Job Description Senior Cloud Security Specialist Washington, DC - 100% Onsite Per Federal contract U.S. citizenship is required Must be able to obtain Public Trust clearance W2 or C2C Application Deadline: Sept 15th We are seeking a Senior Cloud Security Specialist to support the Security Engineering team within the IT division at the Board of Governors of the Federal Reserve. This team is responsible for the strategy, design, deployment, and maintenance of effective security solutions in cloud, local, and hybrid environments. REQUIREMENTS: The candidate shall also demonstrate the knowledge and experience below: • Required Experience: o Minimum 5 years hands-on AWS security experience • Personnel Qualifications o AWS Certified Security - Specialty (strongly preferred) o AWS Certified Solutions Architect - Professional or Associate • Demonstrated experience implementing secure, scalable AWS cloud architectures following industry best security practices and security frameworks. • Demonstrated federal experience and comprehensive knowledge in adopting and implementing federal cybersecurity requirements, including but not limited to the NIST Cybersecurity Framework, OMB Memorandum M-22-09, NIST SP 800-53 • Possess deep analytical, problem-solving, and troubleshooting experience, to • independently resolve complex security challenges. • Proven ability to provide technical security consultation and advisory services with a proactive approach to identifying potential issues, raising questions, and engaging in open dialogue with team members and stakeholders to ensure security objectives are met. • Strong understanding of security concepts and technologies related to Identity and Access Management (IAM), security engineering, network security design, security operations, security architecture, general engineering processes, cloud security, data loss protection, zero trust, DevSecOps and vulnerability management. • Technical skills in AWS cloud security, security engineering, DevSecOps, scripting, and Infrastructure-as-code (IaC) • Self-motivated and able to work independently • Strong attention to detail The Consultant shall deliver, but not limited to, the following: • Conduct regular security reviews of cloud infrastructure deployed by engineering teams • Evaluate infrastructure-as-code against security standards • Review and validate compliance with security policies and best practices • Assess adherence to AWS Well-Architected Framework security pillar • Identify and document security misconfigurations and non-compliant controls • Develop and maintain security posture dashboards • Create or update security configuration guides and playbooks • Offer technical consultation to engineering teams on secure implementation • Implement AWS security controls and services to ensure proper security hardening and other security engineering tasks. • Develop and update AWS security configuration standards • Conduct security training sessions for engineering teams • Present findings and recommendations in team meetings • Identify opportunities to automate security assessments • Recommend security tooling improvements Ref:

Job Description Job Description Description REQUIRED : Active TS/SCI with Full Scope Polygraph LOCATION: Full-time onsite in Chantilly, VA Ardent Principles is seeking a Software Quality Assurance Specialist/Applications Tester who can elevate quality across modern, cloud driven systems. In this role, you'll design and build automation frameworks, write and execute robust test scripts, and drive both automated and manual testing across functional, regression, and integration workflows. You'll work hands on with Selenium , Cypress , and other automation tools while contributing to applications built with AWS , Kubernetes , Java , SpringBoot , and Angular . Who We Are: We offer advanced services in data science, data engineering, software engineering, AI solutions, cybersecurity, and IT program management. Passionate Integrity, Driven by Excellence Ardent Principles offers a competitive salary range and a comprehensive, industry leading benefits package designed to support long term stability and employee well being. We provide more than a position-we offer a workplace committed to excellence, integrity, and mission focused impact. Our mission is to act as a bridge between satisfied clients and fulfilled employees, ensuring that your job and well-being are our top priorities because your satisfaction leads to the success of our clients. Join us as we continue building the future of secure, high impact solutions. Key Responsibilities and Experience needed In this challenging yet rewarding role, you are an integral part of what brings our Company's mission to life. You must have the following required skills, certifications and demonstrated experience in and/or with: Proficiency in automation tools such as Selenium, Cypress, etc. Strong experience in software testing, including writing and executing test automation scripts. Ability to build test automation frameworks. Working with AWS, Kubernetes, Java, SpringBoot, and Angular. Excellent analytical and problem-solving skills. Strong communication and collaboration skills. Familiarity with JIRA and agile development practices. Ability to prepare test cases, test scripts, and test data. Experience with manual functional, regression, and integration testing. Knowledge of accessibility testing standards and practices. B.S. in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or an equivalent combination of education and experience. What We Offer You Highly Competitive Salary : Recognizing and rewarding your expertise and contributions. Generous Paid Time Off : Providing ample time for rest, relaxation, and personal pursuits. Dedicated Training Budget : Supporting continuous learning and professional development. 100% Employer-Covered Family Vision, Dental, and Health Insurance : Ensuring comprehensive health coverage for you and your family. 100% Employer-Covered Life and Disability Insurance : Offering financial security and peace of mind. 401(k) Plan with a 6% Employer Match : Helping you plan and save for a secure retirement, with 100% vesting from day one. 11 Paid Government Holidays : Observing national holidays to ensure time off with family and friends. Spot Bonuses for Exceptional Performance : Rewarding outstanding contributions and achievements. SCHEDULE: This is a full-time position with consultants expected to be available and working onsite in Chantilly, VA during core hours. Ready to take the next step in your career? Join us and be part of a team dedicated to driving positive change through technology. Apply now with our easy 3-minute, mobile-friendly initial application process. Your future starts here!