Alliance for Academic Internal Medicine (AAIM)
Alexandria, Virginia
Who we are : The Alliance for Academic Internal Medicine (AAIM) is seeking a Senior Research and Data Visualization Specialist reporting to the Director of Survey Research. When you join the AAIM team you are offered a competitive salary and generous benefit package. Part of the package includes AAIM paying the full premium cost for employee coverage under the health and dental plans. Coverage begins the first of the month following hire date. Other benefits include vision, life insurance, disability insurance, EAP, 403(b) retirement plan with a 7% contribution after one year of service, generous leave policy, identity theft insurance, access to professional development funds, and more! AAIM, a professional membership association, promotes the advancement and professional development of its members who prepare the next generation of internal medicine physicians and leaders through education, research, engagement, and collaboration. Representing over 14,000 members, AAIM is the largest association of faculty and administrative staff serving in departments of medicine. Located in the Old Town section of Alexandria, AAIM is convenient to the Blue and Yellow Metro lines. To learn more about our organization, please visit . What this job is about: The Senior Research and Data Visualization Specialist serves on the Education and Research Team (ERT), which addresses issues related to internal medicine education (undergraduate medical education UME and graduate medical education GME ). The team also oversees research on the discipline and profession of academic medicine through survey data collection, descriptive and exploratory analyses for data visualizations and summary reports, and comparative analyses for publication by member advisory committees/work groups. The Senior Research and Data Visualization Specialist integrates intermediate research skills with data visualization and analytical capabilities. This position is responsible for developing and implementing frameworks (e.g., project milestones and timelines) for research studies, analyzing datasets of variable sizes and complexity, and translating findings into clear, compelling visual insights, reports, and other communications to inform stakeholders on timely issues in their profession. This role serves as a critical bridge between Alliance survey data collection and stakeholder priorities by ensuring that results from studies of complex issues are analytically rigorous and can be interpreted by diverse audiences. The Senior Research and Data Visualization Specialist also applies independent judgment by reviewing requests for Surveys staff support and advising the Director of Survey Research on how to proceed. Responsibilities: Designs, plans, and manages the frameworks (e.g., project milestones and timelines for deliverables) for survey research studies and other data analysis projects from inception to completion. Develops and oversees study protocols while ensuring compliance with research ethics and data confidentiality. Coordinates the activities of cross-functional teams, stakeholders, and member advisory committees/work groups to execute research initiatives. Leads survey development processes, including pilot testing, fielding, data collection, and analyses for summary reporting, ensuring methodological rigor throughout the research lifecycle. Serves as a primary point of contact for project stakeholders and provides periodic updates to Alliance staff and leadership. Manages quantitative datasets of varying sizes, structures, and degrees of complexity, cleaning and validity-checking results to ensure data accuracy and integrity. Conducts descriptive, exploratory, and comparative statistical analyses using data analysis software. Identifies trends, patterns, and key metrics or indicators to generate actionable insights internally and externally. Prepares datasets as sources for Alliance member interactive data dashboard queries, reports, and visualizations, curating which content to include and updating it when appropriate. Translates analytical findings of varying degrees of complexity into intuitive visuals and narratives for technical and non-technical audiences. Similarly, applies best practices in data storytelling and visual design to communicate insights effectively. Continually evaluates and implements emerging visualization tools and techniques. Contributes to the development of scholarly manuscripts and presentations with member-driven survey or survey question author groups. Similarly, contributes to policy briefs or organizational reporting efforts. Presents findings from data collection to stakeholders, leadership teams, and external audiences. Collaborates with multidisciplinary teams, including other researchers and executive leadership. Facilitates member survey advisory committee meetings, developing draft agendas and ensuring follow-through on action items. Attends offsite in-person and other virtual meetings to fulfill the responsibilities of this position. Mentors junior research staff and provide technical guidance as appropriate. Maintains certification in human subjects research training, applies this knowledge to ensure AAIM survey data integrity, confidentiality, and survey participants' rights. Develops and oversees the responsible and effective fiscal management, allocation, and reporting of the department's budget, which may cover staff, vendors, tools and equipment, resources, travel, programs, meetings, committees, revenue, expenses, and invoice coding. Reports potential budgetary problems and collaborates on creating solutions. Oversees multiple projects simultaneously; guides the development of project plans; substantiates the staff, vendors, skills, and financial resources required to complete tasks. Manages direct reports by setting performance goals, monitoring performance, and maintaining an ongoing dialogue regarding successes and challenges using developmental coaching and mentoring. Makes staff compensation, transfer, promotion, and termination decisions. Advises and guides managers and supervisors on providing appropriate and timely employment decisions and rewards to their staff which help to motivate and retain the best talent. Develops and executes recruitment and selection plans to identify and hire talent with strong qualifications and competencies. Provides new hires with a solid foundation for success by orientating and training them on AAIM, their department, and their roles and responsibilities. Perform other duties as necessary. Supervisory Responsibility and Key Relationships: Position includes significant representative contact with committees and members through email, telephone, and onsite meetings for purposes of strategic planning, policy, and oversight. Position manages professional and support staff. What you will get out of it: Insight into the discipline of academic internal medicine. Develop your project management, communication, and budgeting skills. Work with committed and dedicated professional staff and volunteers in a collaborative and high performing environment. Professional development opportunities to grow your career. Comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, EAP, 403(b) retirement plan with a 7% contribution after one year of service, generous leave policy, access to professional development funds, and more! How to apply: Send a resume, cover letter, and salary requirements to . Note: AAIM staff are currently working a hybrid schedule (Tuesdays and Wednesdays in the Alexandria-based office, with three days working remotely), but plan to transition to flexible scheduling based on team needs in a soon to be renovated office space. Both hybrid and remote opportunities are available, with remote work considered within the Washington Metropolitan Statistical area. Requirements: Master's degree + 8 years' experience in Data Science, Statistics, Survey Methodology, other related Social Sciences (Psychology, Applied Sociology, Economics), or a related field (e.g., Public Policy), including experience in research design, data analysis, and/or data visualization. Demonstrated experience in managing complex projects or applied research studies. Intermediate competency in commonly-used statistical software packages and professional survey software suite (Stata and Qualtrics XM or Alchemer preferred or willingness to learn if trained in comparable suites such as SPSS and QuestionPro, SurveyMonkey, or RedCap). Intermediate-level knowledge of descriptive and basic inferential statistics, including predictive modeling and best practices for reporting results for public consumption. Proficiency in data visualization tools ( preferably Power BI , Tableau, Looker). Data storytelling and visual communication capabilities. Intermediate-level knowledge of survey question design and validity checking through practices such as confirmatory factor analysis and cognitive interviewing. Ability to maintain annual renewal of human subjects research training certificate and remain current with best practices for research ethics, including institutional review board study protocol management. Proficiency using Microsoft Office suite applications and web-based collaborative tools; quick study in learning new software suites and applications. Highly skilled at communicating verbally and in writing, providing original content and using accurate grammar, tact, and diplomacy. Highly developed problem solving, analytical, and strategic thinking skills. Superior organizational and time management skills, and attention to quality. Highly skilled at working with general direction managing multiple priorities simultaneously . click apply for full job details
08/06/2026
Full time
Who we are : The Alliance for Academic Internal Medicine (AAIM) is seeking a Senior Research and Data Visualization Specialist reporting to the Director of Survey Research. When you join the AAIM team you are offered a competitive salary and generous benefit package. Part of the package includes AAIM paying the full premium cost for employee coverage under the health and dental plans. Coverage begins the first of the month following hire date. Other benefits include vision, life insurance, disability insurance, EAP, 403(b) retirement plan with a 7% contribution after one year of service, generous leave policy, identity theft insurance, access to professional development funds, and more! AAIM, a professional membership association, promotes the advancement and professional development of its members who prepare the next generation of internal medicine physicians and leaders through education, research, engagement, and collaboration. Representing over 14,000 members, AAIM is the largest association of faculty and administrative staff serving in departments of medicine. Located in the Old Town section of Alexandria, AAIM is convenient to the Blue and Yellow Metro lines. To learn more about our organization, please visit . What this job is about: The Senior Research and Data Visualization Specialist serves on the Education and Research Team (ERT), which addresses issues related to internal medicine education (undergraduate medical education UME and graduate medical education GME ). The team also oversees research on the discipline and profession of academic medicine through survey data collection, descriptive and exploratory analyses for data visualizations and summary reports, and comparative analyses for publication by member advisory committees/work groups. The Senior Research and Data Visualization Specialist integrates intermediate research skills with data visualization and analytical capabilities. This position is responsible for developing and implementing frameworks (e.g., project milestones and timelines) for research studies, analyzing datasets of variable sizes and complexity, and translating findings into clear, compelling visual insights, reports, and other communications to inform stakeholders on timely issues in their profession. This role serves as a critical bridge between Alliance survey data collection and stakeholder priorities by ensuring that results from studies of complex issues are analytically rigorous and can be interpreted by diverse audiences. The Senior Research and Data Visualization Specialist also applies independent judgment by reviewing requests for Surveys staff support and advising the Director of Survey Research on how to proceed. Responsibilities: Designs, plans, and manages the frameworks (e.g., project milestones and timelines for deliverables) for survey research studies and other data analysis projects from inception to completion. Develops and oversees study protocols while ensuring compliance with research ethics and data confidentiality. Coordinates the activities of cross-functional teams, stakeholders, and member advisory committees/work groups to execute research initiatives. Leads survey development processes, including pilot testing, fielding, data collection, and analyses for summary reporting, ensuring methodological rigor throughout the research lifecycle. Serves as a primary point of contact for project stakeholders and provides periodic updates to Alliance staff and leadership. Manages quantitative datasets of varying sizes, structures, and degrees of complexity, cleaning and validity-checking results to ensure data accuracy and integrity. Conducts descriptive, exploratory, and comparative statistical analyses using data analysis software. Identifies trends, patterns, and key metrics or indicators to generate actionable insights internally and externally. Prepares datasets as sources for Alliance member interactive data dashboard queries, reports, and visualizations, curating which content to include and updating it when appropriate. Translates analytical findings of varying degrees of complexity into intuitive visuals and narratives for technical and non-technical audiences. Similarly, applies best practices in data storytelling and visual design to communicate insights effectively. Continually evaluates and implements emerging visualization tools and techniques. Contributes to the development of scholarly manuscripts and presentations with member-driven survey or survey question author groups. Similarly, contributes to policy briefs or organizational reporting efforts. Presents findings from data collection to stakeholders, leadership teams, and external audiences. Collaborates with multidisciplinary teams, including other researchers and executive leadership. Facilitates member survey advisory committee meetings, developing draft agendas and ensuring follow-through on action items. Attends offsite in-person and other virtual meetings to fulfill the responsibilities of this position. Mentors junior research staff and provide technical guidance as appropriate. Maintains certification in human subjects research training, applies this knowledge to ensure AAIM survey data integrity, confidentiality, and survey participants' rights. Develops and oversees the responsible and effective fiscal management, allocation, and reporting of the department's budget, which may cover staff, vendors, tools and equipment, resources, travel, programs, meetings, committees, revenue, expenses, and invoice coding. Reports potential budgetary problems and collaborates on creating solutions. Oversees multiple projects simultaneously; guides the development of project plans; substantiates the staff, vendors, skills, and financial resources required to complete tasks. Manages direct reports by setting performance goals, monitoring performance, and maintaining an ongoing dialogue regarding successes and challenges using developmental coaching and mentoring. Makes staff compensation, transfer, promotion, and termination decisions. Advises and guides managers and supervisors on providing appropriate and timely employment decisions and rewards to their staff which help to motivate and retain the best talent. Develops and executes recruitment and selection plans to identify and hire talent with strong qualifications and competencies. Provides new hires with a solid foundation for success by orientating and training them on AAIM, their department, and their roles and responsibilities. Perform other duties as necessary. Supervisory Responsibility and Key Relationships: Position includes significant representative contact with committees and members through email, telephone, and onsite meetings for purposes of strategic planning, policy, and oversight. Position manages professional and support staff. What you will get out of it: Insight into the discipline of academic internal medicine. Develop your project management, communication, and budgeting skills. Work with committed and dedicated professional staff and volunteers in a collaborative and high performing environment. Professional development opportunities to grow your career. Comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, EAP, 403(b) retirement plan with a 7% contribution after one year of service, generous leave policy, access to professional development funds, and more! How to apply: Send a resume, cover letter, and salary requirements to . Note: AAIM staff are currently working a hybrid schedule (Tuesdays and Wednesdays in the Alexandria-based office, with three days working remotely), but plan to transition to flexible scheduling based on team needs in a soon to be renovated office space. Both hybrid and remote opportunities are available, with remote work considered within the Washington Metropolitan Statistical area. Requirements: Master's degree + 8 years' experience in Data Science, Statistics, Survey Methodology, other related Social Sciences (Psychology, Applied Sociology, Economics), or a related field (e.g., Public Policy), including experience in research design, data analysis, and/or data visualization. Demonstrated experience in managing complex projects or applied research studies. Intermediate competency in commonly-used statistical software packages and professional survey software suite (Stata and Qualtrics XM or Alchemer preferred or willingness to learn if trained in comparable suites such as SPSS and QuestionPro, SurveyMonkey, or RedCap). Intermediate-level knowledge of descriptive and basic inferential statistics, including predictive modeling and best practices for reporting results for public consumption. Proficiency in data visualization tools ( preferably Power BI , Tableau, Looker). Data storytelling and visual communication capabilities. Intermediate-level knowledge of survey question design and validity checking through practices such as confirmatory factor analysis and cognitive interviewing. Ability to maintain annual renewal of human subjects research training certificate and remain current with best practices for research ethics, including institutional review board study protocol management. Proficiency using Microsoft Office suite applications and web-based collaborative tools; quick study in learning new software suites and applications. Highly skilled at communicating verbally and in writing, providing original content and using accurate grammar, tact, and diplomacy. Highly developed problem solving, analytical, and strategic thinking skills. Superior organizational and time management skills, and attention to quality. Highly skilled at working with general direction managing multiple priorities simultaneously . click apply for full job details
Tech Summary: The Product Manager IV, Health Systems supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior technical resource responsible for the configuration, implementation, optimization, and support of enterprise clinical applications. The role collaborates with clinical, operational, and technical stakeholders to evaluate business needs, support system improvements, and deliver technology solutions that enhance operational effectiveness and the end-user experience. Working across cross-functional teams, this position contributes to application implementation, maintenance, testing, optimization, and support activities while helping ensure reliable and effective technology solutions that support organizational objectives and patient care delivery. Job Summary: This senior individual contributor role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, and making decisions on new products or enhancements to bring to market. This includes developing product enhancements based on validated learnings, serving as a facilitator for product teams and diverse stakeholder groups across the organization, and collaborating with operations teams and market stakeholders to support product adoption. This role is also responsible for performing internal and external discovery for new and existing products, validating solutions with end users, funneling learnings to product roadmaps, tracking outcomes and key performance indicators, and partnering with product team members to solve user problems. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; adapting to and learning from change, difficulties, and feedback. Defines product strategy and vision, and develops product roadmaps from ideation to launch by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; developing product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary. Serves as a facilitator for the product team and diverse stakeholder groups across the organization throughout the product management life cycle by coordinating the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; collaborating with operations teams and market stakeholders to support product adoption; coordinating training efforts to build readiness for production support and operational readiness teams; leading feature demos for stakeholders; providing product expertise, peer training, and consultation as appropriate; and adhering to enterprise compliance standards and managing technology risks appropriately. Performs internal and external discovery for new and existing products by collaborating with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funneling learnings to the product roadmap. Tracks outcomes and key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); reviewing analytical dashboards and assessing KPI alignment; and developing and/or maintaining ad hoc reports, status updates, and presentation decks for key stakeholders. Partners with product team members to solve user problems by prioritizing the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and collaborating on competitive and user research/testing, experimentation, and/or design thinking initiatives. Minimum Qualifications: Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements. Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices. Minimum one (1) year experience in a leadership role with or without direct reports.
08/05/2026
Full time
Tech Summary: The Product Manager IV, Health Systems supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior technical resource responsible for the configuration, implementation, optimization, and support of enterprise clinical applications. The role collaborates with clinical, operational, and technical stakeholders to evaluate business needs, support system improvements, and deliver technology solutions that enhance operational effectiveness and the end-user experience. Working across cross-functional teams, this position contributes to application implementation, maintenance, testing, optimization, and support activities while helping ensure reliable and effective technology solutions that support organizational objectives and patient care delivery. Job Summary: This senior individual contributor role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, and making decisions on new products or enhancements to bring to market. This includes developing product enhancements based on validated learnings, serving as a facilitator for product teams and diverse stakeholder groups across the organization, and collaborating with operations teams and market stakeholders to support product adoption. This role is also responsible for performing internal and external discovery for new and existing products, validating solutions with end users, funneling learnings to product roadmaps, tracking outcomes and key performance indicators, and partnering with product team members to solve user problems. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; adapting to and learning from change, difficulties, and feedback. Defines product strategy and vision, and develops product roadmaps from ideation to launch by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; developing product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary. Serves as a facilitator for the product team and diverse stakeholder groups across the organization throughout the product management life cycle by coordinating the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; collaborating with operations teams and market stakeholders to support product adoption; coordinating training efforts to build readiness for production support and operational readiness teams; leading feature demos for stakeholders; providing product expertise, peer training, and consultation as appropriate; and adhering to enterprise compliance standards and managing technology risks appropriately. Performs internal and external discovery for new and existing products by collaborating with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funneling learnings to the product roadmap. Tracks outcomes and key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); reviewing analytical dashboards and assessing KPI alignment; and developing and/or maintaining ad hoc reports, status updates, and presentation decks for key stakeholders. Partners with product team members to solve user problems by prioritizing the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and collaborating on competitive and user research/testing, experimentation, and/or design thinking initiatives. Minimum Qualifications: Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements. Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices. Minimum one (1) year experience in a leadership role with or without direct reports.
POSITION SUMMARY The IT Manager oversees the Credit Union's IT operations, infrastructure, support services, and technical staff, reporting to the VP of Technology and Information Security. This role ensures reliable, secure, and efficient technology systems while leading cybersecurity efforts, vendor management, technology projects, and cross-department collaboration to support organizational goals and member service. The position also supports IT budgeting, resource planning, business continuity, disaster recovery, audits, and regulatory compliance. Additionally, the IT Manager develops and leads the IT team, drives service improvements, promotes accountability, and fosters a high-performing culture focused on operational excellence and continuous improvement. SUPERVISORY RESPONSIBILITIES Leads and manages the Information Technology team, overseeing staffing, scheduling, training, performance management, and employee development. Fosters a culture of accountability, collaboration, and continuous improvement while supporting recruitment, succession planning, and personnel decisions. As a member of the management team, contributes to strategic planning and organizational initiatives that support the Credit Union's business objectives. ESSENTIAL JOB FUNCTIONS Manage the daily operation of the Credit Union's technology environment, including networks, servers, endpoints, telecommunications, cloud services, applications, and user support functions, ensuring reliable performance, availability, security, and support of critical systems.Oversee help desk operations, ticket management, escalation processes, and service-level expectations to ensure effective service delivery.Support technology planning, infrastructure modernization, system upgrades, and hardware/software lifecycle management.Maintain strong documentation of systems, configurations, procedures, and operational standards.Participate in cross-functional projects, system implementations, and technology initiatives.Ensure IT operations comply with the Credit Union's Information Security Program, cybersecurity standards, internal controls, and applicable regulatory requirements.Oversee protection of systems, networks, applications, and data from cybersecurity threats, unauthorized access, and operational risks.Support implementation of security controls including access management, endpoint protection, vulnerability management, patching, monitoring, backups, secure configurations, and MFA.Ensure timely response to security incidents, vulnerabilities, and control deficiencies.Partner with risk, compliance, audit, and regulators to support examinations, audits, and remediation activities.Support disaster recovery, business continuity, incident response, testing, and recovery planning efforts.Ensure privileged access and system permissions are properly managed and documented.Lead, coach, and develop IT staff to build technical capability, accountability, and strong service orientation.Assign work, establish priorities, monitor progress, and ensure timely completion of objectives.Conduct performance management, coaching, and development planning.Foster collaboration, cross-training, and continuous improvement.Participate in evaluation, renewal, and management of technology contracts and services.Monitor vendor performance and support vendor risk and due diligence activities.Assist in IT department administration, including budgeting, resource planning, reporting, and performance monitoring.Promote a security-first culture within the IT team and across the organization.Support compliance with NCUA, FFIEC, BSA, OFAC, PCI-DSS, and other applicable regulatory requirements.Participate in audits, regulatory examinations, and risk assessments, and track remediation of findings.Ensure consistent execution of change management, access control, asset management, and incident response processes.Provide regular reporting on IT operations, risks, and projects to senior leadership.Contribute to the IT roadmap and annual planning process.Partner with business units to identify technology solutions that improve efficiency, security, and member experience.Advise leadership on technology risks, opportunities, and improvements.Provide on-call support for IT operations on a 24/7/365 basis as needed.Perform other duties as assigned. QUALIFICATIONS, SKILLS AND EXPERIENCE Knowledge and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Education: Bachelor's degree in information technology, Computer Science, Information Systems, or a related field preferred; or equivalent combination of education, certifications, and relevant experience. Experience and Other Requirements: 5-8 years of experience in IT strategy, operations, and management, with at least 3 years in a supervisory role.Strong leadership, team development, and accountability skills.Solid understanding of IT and cybersecurity principles, risk management, compliance, and service delivery.Experience in a financial institution or other regulated environment preferred.Excellent communication skills with the ability to explain technical concepts to non-technical audiences and influence stakeholders.Strong organizational, planning, analytical, problem-solving, and decision-making abilities, with the capacity to manage multiple priorities in a fast-paced environment.Proven ability to work independently, perform effectively under pressure, and maintain accuracy and accountability.Flexibility to work after hours and participate in a 24/7 on-call rotation as needed. Compensation details: 00 Yearly Salary PI2f1f16ac5-
08/03/2026
Full time
POSITION SUMMARY The IT Manager oversees the Credit Union's IT operations, infrastructure, support services, and technical staff, reporting to the VP of Technology and Information Security. This role ensures reliable, secure, and efficient technology systems while leading cybersecurity efforts, vendor management, technology projects, and cross-department collaboration to support organizational goals and member service. The position also supports IT budgeting, resource planning, business continuity, disaster recovery, audits, and regulatory compliance. Additionally, the IT Manager develops and leads the IT team, drives service improvements, promotes accountability, and fosters a high-performing culture focused on operational excellence and continuous improvement. SUPERVISORY RESPONSIBILITIES Leads and manages the Information Technology team, overseeing staffing, scheduling, training, performance management, and employee development. Fosters a culture of accountability, collaboration, and continuous improvement while supporting recruitment, succession planning, and personnel decisions. As a member of the management team, contributes to strategic planning and organizational initiatives that support the Credit Union's business objectives. ESSENTIAL JOB FUNCTIONS Manage the daily operation of the Credit Union's technology environment, including networks, servers, endpoints, telecommunications, cloud services, applications, and user support functions, ensuring reliable performance, availability, security, and support of critical systems.Oversee help desk operations, ticket management, escalation processes, and service-level expectations to ensure effective service delivery.Support technology planning, infrastructure modernization, system upgrades, and hardware/software lifecycle management.Maintain strong documentation of systems, configurations, procedures, and operational standards.Participate in cross-functional projects, system implementations, and technology initiatives.Ensure IT operations comply with the Credit Union's Information Security Program, cybersecurity standards, internal controls, and applicable regulatory requirements.Oversee protection of systems, networks, applications, and data from cybersecurity threats, unauthorized access, and operational risks.Support implementation of security controls including access management, endpoint protection, vulnerability management, patching, monitoring, backups, secure configurations, and MFA.Ensure timely response to security incidents, vulnerabilities, and control deficiencies.Partner with risk, compliance, audit, and regulators to support examinations, audits, and remediation activities.Support disaster recovery, business continuity, incident response, testing, and recovery planning efforts.Ensure privileged access and system permissions are properly managed and documented.Lead, coach, and develop IT staff to build technical capability, accountability, and strong service orientation.Assign work, establish priorities, monitor progress, and ensure timely completion of objectives.Conduct performance management, coaching, and development planning.Foster collaboration, cross-training, and continuous improvement.Participate in evaluation, renewal, and management of technology contracts and services.Monitor vendor performance and support vendor risk and due diligence activities.Assist in IT department administration, including budgeting, resource planning, reporting, and performance monitoring.Promote a security-first culture within the IT team and across the organization.Support compliance with NCUA, FFIEC, BSA, OFAC, PCI-DSS, and other applicable regulatory requirements.Participate in audits, regulatory examinations, and risk assessments, and track remediation of findings.Ensure consistent execution of change management, access control, asset management, and incident response processes.Provide regular reporting on IT operations, risks, and projects to senior leadership.Contribute to the IT roadmap and annual planning process.Partner with business units to identify technology solutions that improve efficiency, security, and member experience.Advise leadership on technology risks, opportunities, and improvements.Provide on-call support for IT operations on a 24/7/365 basis as needed.Perform other duties as assigned. QUALIFICATIONS, SKILLS AND EXPERIENCE Knowledge and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Education: Bachelor's degree in information technology, Computer Science, Information Systems, or a related field preferred; or equivalent combination of education, certifications, and relevant experience. Experience and Other Requirements: 5-8 years of experience in IT strategy, operations, and management, with at least 3 years in a supervisory role.Strong leadership, team development, and accountability skills.Solid understanding of IT and cybersecurity principles, risk management, compliance, and service delivery.Experience in a financial institution or other regulated environment preferred.Excellent communication skills with the ability to explain technical concepts to non-technical audiences and influence stakeholders.Strong organizational, planning, analytical, problem-solving, and decision-making abilities, with the capacity to manage multiple priorities in a fast-paced environment.Proven ability to work independently, perform effectively under pressure, and maintain accuracy and accountability.Flexibility to work after hours and participate in a 24/7 on-call rotation as needed. Compensation details: 00 Yearly Salary PI2f1f16ac5-
LOD Specialist II At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-$80,000 Position Summary The primary focus of this position will center on the instructional design, implementation, and facilitation of LOD programming and corresponding collateral at Midland States Bank. This position requires project management skills and a strong understanding of Midlands strategic goals and initiatives to identify and deliver relevant learning and organizational development opportunities across our footprint. This position will require the ability to effectively utilize authoring software (Articulate) in the creation of eLearning content. This position requires the advanced skill in the facilitation of ILT (instructor-led training) opportunities both in person and by virtual platform (MS TEAMS and WebEx). A successful LOD Specialist II will demonstrate advanced proficiency in Communication, Emotional Intelligence, Training Delivery & Facilitation, and Learning Management Software (Cornerstone). This position must be an adaptable Servant Leader and Culture Champion consistently operating under a Growth Mindset. This position reports to the Manager of Learning & Organizational Development. Primary Accountabilities Primarily responsible for the development and delivery of a variety of programming that results in the upskilling/reskilling of MSB employees. Serve as a project manager that can bring a program from conceptualization to maintenance. Assists in development and delivery of job specific training (in person or virtual; end user and train the trainer). Responsible for assessing and recommending strategic opportunities to implement distance learning and computer/web-based training. Assists in the maintenance and continuous evaluation of recent technology/tools that support the L&D goals. Assists with vendor research, communication, and evaluation. Responsible for the delivery and facilitation of programming from Midland States Banks LOD portfolio. Plans, coordinates, conducts, and evaluates training programs (both internal and external) for target audiences. Designs plans, procedures, and processes for the administration of training; monitoring employee progress and program effectiveness. Leverages new developments, methods, practices, and techniques in the learning and organizational development fields. Partner and collaborate with subject matter specialists on content development and delivery to the organization. Assists in maintaining positive employee relations in the organization. The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Bachelor's degree in Training and Development, Education, Business, Communications, or related field. Three to five or more years of training experience in assessment, course design, development, delivery and facilitation in multiple learning modalities such as workshop, virtual, e-learning, simulation and/or gamification. Experience in measurement tools and reporting for employee and leadership development programs. Excellent written and verbal communication skills, including presenting to key stakeholders, senior leaders, and large training groups in person or remotely. Ability and willingness to travel occasionally to support training needs in other locations (15-20% of time). Computer skills: MS Office applications (Word, Excel, PowerPoint, Outlook). Ability to influence and lead without formal authority. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIca604e8b5-
08/02/2026
Full time
LOD Specialist II At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-$80,000 Position Summary The primary focus of this position will center on the instructional design, implementation, and facilitation of LOD programming and corresponding collateral at Midland States Bank. This position requires project management skills and a strong understanding of Midlands strategic goals and initiatives to identify and deliver relevant learning and organizational development opportunities across our footprint. This position will require the ability to effectively utilize authoring software (Articulate) in the creation of eLearning content. This position requires the advanced skill in the facilitation of ILT (instructor-led training) opportunities both in person and by virtual platform (MS TEAMS and WebEx). A successful LOD Specialist II will demonstrate advanced proficiency in Communication, Emotional Intelligence, Training Delivery & Facilitation, and Learning Management Software (Cornerstone). This position must be an adaptable Servant Leader and Culture Champion consistently operating under a Growth Mindset. This position reports to the Manager of Learning & Organizational Development. Primary Accountabilities Primarily responsible for the development and delivery of a variety of programming that results in the upskilling/reskilling of MSB employees. Serve as a project manager that can bring a program from conceptualization to maintenance. Assists in development and delivery of job specific training (in person or virtual; end user and train the trainer). Responsible for assessing and recommending strategic opportunities to implement distance learning and computer/web-based training. Assists in the maintenance and continuous evaluation of recent technology/tools that support the L&D goals. Assists with vendor research, communication, and evaluation. Responsible for the delivery and facilitation of programming from Midland States Banks LOD portfolio. Plans, coordinates, conducts, and evaluates training programs (both internal and external) for target audiences. Designs plans, procedures, and processes for the administration of training; monitoring employee progress and program effectiveness. Leverages new developments, methods, practices, and techniques in the learning and organizational development fields. Partner and collaborate with subject matter specialists on content development and delivery to the organization. Assists in maintaining positive employee relations in the organization. The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Bachelor's degree in Training and Development, Education, Business, Communications, or related field. Three to five or more years of training experience in assessment, course design, development, delivery and facilitation in multiple learning modalities such as workshop, virtual, e-learning, simulation and/or gamification. Experience in measurement tools and reporting for employee and leadership development programs. Excellent written and verbal communication skills, including presenting to key stakeholders, senior leaders, and large training groups in person or remotely. Ability and willingness to travel occasionally to support training needs in other locations (15-20% of time). Computer skills: MS Office applications (Word, Excel, PowerPoint, Outlook). Ability to influence and lead without formal authority. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIca604e8b5-
Description: Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high-quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to our team members. Title: AI SOLUTIONS ENGINEER (LEAD) Salary: Exempt Reports to: Matt Lowe, IT Manager Location: Brea, CA (On-Site) Estimated Pay Range: $120,000.00 - $145,000.00 Job Summary: Air Treatment Corporation (ATC) is looking for an experienced, hands-on AI Solutions Engineer to own how artificial intelligence gets adopted across our business. You will set the AI roadmap with leadership, design and deploy production-grade automation and AI tooling integrated with our core systems and build the internal capability of our team. This is a high-autonomy role for a proven builder: you will be the company's AI subject-matter expert, and your judgment will shape where we invest and what we ship. You do not need HVAC industry experience on day one - you need a track record of taking AI and automation solutions from idea to reliable, adopted, production use in a real business. Duties/Responsibilities: 1.AI Strategy & Roadmap •Partner with leadership and department heads to map workflows and identify high-value AI and automation opportunities across operations, sales, and field service •Build and maintain a prioritized AI roadmap based on business impact, feasibility, ROI, and team readiness •Evaluate vendors, platforms, and build-vs-buy tradeoffs; manage related budgets and subscriptions •Present recommendations, results, and ROI to leadership in clear business terms 2. Design, Build & Operate AI Solutions •Architect and deploy production AI solutions: automation workflows, AI agents, chatbots, and data pipelines •Integrate AI tooling with ATC's existing systems (CRM, ERP, email, scheduling, field service management) via APIs and middleware •Ensure compliance with security, ethical standards and data privacy regulations in all AI applications. •Stay updated on the latest trends and advancements in AI technologies and methodologies to ensure adoption and direct relevance over time. 3. Build Organizational Capability •Develop the training program and run hands-on enablement sessions for ATC staff at all levels. •Champion a culture of experimentation and continuous improvement with AI. •Serve as the company-wide subject-matter expert for AI strategy, tools, and governance. •Mentor and coach colleagues, including potential future junior technical hires. Requirements: Education and Experience: •Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field, or equivalent practical experience. •4+ years of professional experience in software development, automation engineering, data engineering, or AI/ML implementation. •Demonstrated track record of designing, deploying, and maintaining AI or automation solutions in production business environments; candidates should be prepared to discuss specific deployed solutions and their measurable impact. •Strong proficiency in Python and SQL, with experience working with APIs, webhooks, and system integrations. •Hands-on experience with modern AI platforms and frameworks (e.g., OpenAI, Anthropic/Claude, Microsoft Copilot, LangChain, or similar) and workflow automation tools (e.g., Zapier, Make, Power Automate). •Experience integrating business systems such as CRM, ERP, or field service management platforms is highly desirable. •Knowledge of data governance, security best practices and responsible AI principles. •Experience supporting organizations with distribution, manufacturing, construction, industrial services, or similar operational environments is preferred. •Demonstrated ability to operate independently, define solutions for complex or ambiguous business challenges, establish priorities, and deliver results for senior leadership. •Experience leading technology adoption, process improvement, or change management initiatives with small to mid-sized organizations is a plus. •Excellent communication skills, with the ability to translate technical concepts into practical business solutions for executives, managers, and non-technical stakeholders. Physical Requirements: •Ability to remain in a stationary position for extended periods while working at a computer. •Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. •Capability to communicate effectively in person and via digital platforms. •Occasional need to move or transport items weighing up to 25 pounds, such as computers and relevant office supplies. •Adequate visual acuity to read and interpret data on screens and printed materials. •Ability to travel to other sites for support or presentations. •Capacity to adapt to a dynamic work environment, including multitasking and managing stress effectively. At Air Treatment Corporation, we are committed to growth, innovation, and excellence. As leading experts in HVAC & R solutions, we recognize that the success of our team drives the success of our company. This is echoed in our commitment to a workplace built on fairness, professionalism, and opportunity, ensuring that every team member is valued. Join our team and contribute your unique skills and perspectives to help us continue delivering industry-leading solutions. Compensation details: 00 Yearly Salary PIefcef4ad0d85-0085
08/02/2026
Full time
Description: Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high-quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to our team members. Title: AI SOLUTIONS ENGINEER (LEAD) Salary: Exempt Reports to: Matt Lowe, IT Manager Location: Brea, CA (On-Site) Estimated Pay Range: $120,000.00 - $145,000.00 Job Summary: Air Treatment Corporation (ATC) is looking for an experienced, hands-on AI Solutions Engineer to own how artificial intelligence gets adopted across our business. You will set the AI roadmap with leadership, design and deploy production-grade automation and AI tooling integrated with our core systems and build the internal capability of our team. This is a high-autonomy role for a proven builder: you will be the company's AI subject-matter expert, and your judgment will shape where we invest and what we ship. You do not need HVAC industry experience on day one - you need a track record of taking AI and automation solutions from idea to reliable, adopted, production use in a real business. Duties/Responsibilities: 1.AI Strategy & Roadmap •Partner with leadership and department heads to map workflows and identify high-value AI and automation opportunities across operations, sales, and field service •Build and maintain a prioritized AI roadmap based on business impact, feasibility, ROI, and team readiness •Evaluate vendors, platforms, and build-vs-buy tradeoffs; manage related budgets and subscriptions •Present recommendations, results, and ROI to leadership in clear business terms 2. Design, Build & Operate AI Solutions •Architect and deploy production AI solutions: automation workflows, AI agents, chatbots, and data pipelines •Integrate AI tooling with ATC's existing systems (CRM, ERP, email, scheduling, field service management) via APIs and middleware •Ensure compliance with security, ethical standards and data privacy regulations in all AI applications. •Stay updated on the latest trends and advancements in AI technologies and methodologies to ensure adoption and direct relevance over time. 3. Build Organizational Capability •Develop the training program and run hands-on enablement sessions for ATC staff at all levels. •Champion a culture of experimentation and continuous improvement with AI. •Serve as the company-wide subject-matter expert for AI strategy, tools, and governance. •Mentor and coach colleagues, including potential future junior technical hires. Requirements: Education and Experience: •Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field, or equivalent practical experience. •4+ years of professional experience in software development, automation engineering, data engineering, or AI/ML implementation. •Demonstrated track record of designing, deploying, and maintaining AI or automation solutions in production business environments; candidates should be prepared to discuss specific deployed solutions and their measurable impact. •Strong proficiency in Python and SQL, with experience working with APIs, webhooks, and system integrations. •Hands-on experience with modern AI platforms and frameworks (e.g., OpenAI, Anthropic/Claude, Microsoft Copilot, LangChain, or similar) and workflow automation tools (e.g., Zapier, Make, Power Automate). •Experience integrating business systems such as CRM, ERP, or field service management platforms is highly desirable. •Knowledge of data governance, security best practices and responsible AI principles. •Experience supporting organizations with distribution, manufacturing, construction, industrial services, or similar operational environments is preferred. •Demonstrated ability to operate independently, define solutions for complex or ambiguous business challenges, establish priorities, and deliver results for senior leadership. •Experience leading technology adoption, process improvement, or change management initiatives with small to mid-sized organizations is a plus. •Excellent communication skills, with the ability to translate technical concepts into practical business solutions for executives, managers, and non-technical stakeholders. Physical Requirements: •Ability to remain in a stationary position for extended periods while working at a computer. •Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. •Capability to communicate effectively in person and via digital platforms. •Occasional need to move or transport items weighing up to 25 pounds, such as computers and relevant office supplies. •Adequate visual acuity to read and interpret data on screens and printed materials. •Ability to travel to other sites for support or presentations. •Capacity to adapt to a dynamic work environment, including multitasking and managing stress effectively. At Air Treatment Corporation, we are committed to growth, innovation, and excellence. As leading experts in HVAC & R solutions, we recognize that the success of our team drives the success of our company. This is echoed in our commitment to a workplace built on fairness, professionalism, and opportunity, ensuring that every team member is valued. Join our team and contribute your unique skills and perspectives to help us continue delivering industry-leading solutions. Compensation details: 00 Yearly Salary PIefcef4ad0d85-0085
Description: About Us: Active Security designs, develops, implements, and sustains advanced C5ISR and security solutions to enhance defense and mission capabilities, addressing threats across physical, electronic, cyber, and communications security for commercial and U.S. Government clients. Our Electronics Technicians are essential in installing, programming, maintaining, and repairing these complex systems in high-security environments, ensuring compliance with codes, client specifications, and internal standards. With a structured career path, technicians have continuous opportunities for skills development, advancing from foundational technical expertise to leadership roles. Job Summary: As a senior technician, the Lead Security Systems Technician is responsible for independent field operations, technical oversight, and project leadership. This role demands advanced technical expertise, as well as organizational and leadership skills to manage project sites, ensure quality, and oversee field teams. The Lead Security Systems Technician is the key technical liaison between Active Security's project teams and clients. Requirements: Responsibilities: System Installation & Maintenance: Install, configure, and maintain complex security system components and infrastructure with minimal supervision, ensuring that systems function according to design specifications. Project Leadership: Manage site safety, quality, and schedule adherence, ensuring all activities comply with design specifications and authority requirements. Team Oversight & Mentorship: Supervise and mentor teams of up to five junior and intermediate technicians, ensuring training, task completion, and alignment with project goals and standards. Technical Leadership: Perform complex troubleshooting and diagnostics, including advanced programming and system integration tasks, independently and collaboratively resolving complex issues on-site. Customer & Project Coordination: Serve as the primary on-site contact for clients and communicate effectively with project managers, engineers, and other stakeholders. Documentation: Complete required job documentation and ensure compliance with industry and internal standards such as ISO-9001, CMMI II, and DCAA. Qualifications: Education & Skills: Graduate; ability to work in a team environment; completion of at least four industry certifications in electronic security and systems integration. Experience: Minimum of 5 years in electronic security, including systems integration, administration, and advanced troubleshooting, with a focus on compliance and adherence to government and independent standards. Professional Development: Strong commitment to ongoing education in compliance, industry advancements, complex programming, and project management practices. Travel Ability: Ability to travel to projects and stay overnight for varying lengths of time. Physical Demands & Work Environment: The role demands a high level of professionalism, adaptability, and organizational skills. Technicians must handle prolonged tasks, ability to handle up to 50 pounds, ability to work at heights, and work in diverse environments. This role may involve exposure to varying weather conditions and requires adherence to safety protocols. The position requires maintaining company-issued tools, vehicles, and equipment. General Requirements for All Levels: Communication: Strong oral and written skills to interact with peers, supervisors, and clients. Analytical Skills: Detail-oriented, capable of diagnosing and solving problems. Screening Requirements: Candidates must pass a background check, have a valid driver's license, and be eligible for U.S. Government Security Clearance. Compensation details: 35-48 Hourly Wage PI0fdfe0deda1f-8271
08/02/2026
Full time
Description: About Us: Active Security designs, develops, implements, and sustains advanced C5ISR and security solutions to enhance defense and mission capabilities, addressing threats across physical, electronic, cyber, and communications security for commercial and U.S. Government clients. Our Electronics Technicians are essential in installing, programming, maintaining, and repairing these complex systems in high-security environments, ensuring compliance with codes, client specifications, and internal standards. With a structured career path, technicians have continuous opportunities for skills development, advancing from foundational technical expertise to leadership roles. Job Summary: As a senior technician, the Lead Security Systems Technician is responsible for independent field operations, technical oversight, and project leadership. This role demands advanced technical expertise, as well as organizational and leadership skills to manage project sites, ensure quality, and oversee field teams. The Lead Security Systems Technician is the key technical liaison between Active Security's project teams and clients. Requirements: Responsibilities: System Installation & Maintenance: Install, configure, and maintain complex security system components and infrastructure with minimal supervision, ensuring that systems function according to design specifications. Project Leadership: Manage site safety, quality, and schedule adherence, ensuring all activities comply with design specifications and authority requirements. Team Oversight & Mentorship: Supervise and mentor teams of up to five junior and intermediate technicians, ensuring training, task completion, and alignment with project goals and standards. Technical Leadership: Perform complex troubleshooting and diagnostics, including advanced programming and system integration tasks, independently and collaboratively resolving complex issues on-site. Customer & Project Coordination: Serve as the primary on-site contact for clients and communicate effectively with project managers, engineers, and other stakeholders. Documentation: Complete required job documentation and ensure compliance with industry and internal standards such as ISO-9001, CMMI II, and DCAA. Qualifications: Education & Skills: Graduate; ability to work in a team environment; completion of at least four industry certifications in electronic security and systems integration. Experience: Minimum of 5 years in electronic security, including systems integration, administration, and advanced troubleshooting, with a focus on compliance and adherence to government and independent standards. Professional Development: Strong commitment to ongoing education in compliance, industry advancements, complex programming, and project management practices. Travel Ability: Ability to travel to projects and stay overnight for varying lengths of time. Physical Demands & Work Environment: The role demands a high level of professionalism, adaptability, and organizational skills. Technicians must handle prolonged tasks, ability to handle up to 50 pounds, ability to work at heights, and work in diverse environments. This role may involve exposure to varying weather conditions and requires adherence to safety protocols. The position requires maintaining company-issued tools, vehicles, and equipment. General Requirements for All Levels: Communication: Strong oral and written skills to interact with peers, supervisors, and clients. Analytical Skills: Detail-oriented, capable of diagnosing and solving problems. Screening Requirements: Candidates must pass a background check, have a valid driver's license, and be eligible for U.S. Government Security Clearance. Compensation details: 35-48 Hourly Wage PI0fdfe0deda1f-8271
LOD Specialist II At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-$80,000 Position Summary The primary focus of this position will center on the instructional design, implementation, and facilitation of LOD programming and corresponding collateral at Midland States Bank. This position requires project management skills and a strong understanding of Midlands strategic goals and initiatives to identify and deliver relevant learning and organizational development opportunities across our footprint. This position will require the ability to effectively utilize authoring software (Articulate) in the creation of eLearning content. This position requires the advanced skill in the facilitation of ILT (instructor-led training) opportunities both in person and by virtual platform (MS TEAMS and WebEx). A successful LOD Specialist II will demonstrate advanced proficiency in Communication, Emotional Intelligence, Training Delivery & Facilitation, and Learning Management Software (Cornerstone). This position must be an adaptable Servant Leader and Culture Champion consistently operating under a Growth Mindset. This position reports to the Manager of Learning & Organizational Development. Primary Accountabilities Primarily responsible for the development and delivery of a variety of programming that results in the upskilling/reskilling of MSB employees. Serve as a project manager that can bring a program from conceptualization to maintenance. Assists in development and delivery of job specific training (in person or virtual; end user and train the trainer). Responsible for assessing and recommending strategic opportunities to implement distance learning and computer/web-based training. Assists in the maintenance and continuous evaluation of recent technology/tools that support the L&D goals. Assists with vendor research, communication, and evaluation. Responsible for the delivery and facilitation of programming from Midland States Banks LOD portfolio. Plans, coordinates, conducts, and evaluates training programs (both internal and external) for target audiences. Designs plans, procedures, and processes for the administration of training; monitoring employee progress and program effectiveness. Leverages new developments, methods, practices, and techniques in the learning and organizational development fields. Partner and collaborate with subject matter specialists on content development and delivery to the organization. Assists in maintaining positive employee relations in the organization. The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Bachelor's degree in Training and Development, Education, Business, Communications, or related field. Three to five or more years of training experience in assessment, course design, development, delivery and facilitation in multiple learning modalities such as workshop, virtual, e-learning, simulation and/or gamification. Experience in measurement tools and reporting for employee and leadership development programs. Excellent written and verbal communication skills, including presenting to key stakeholders, senior leaders, and large training groups in person or remotely. Ability and willingness to travel occasionally to support training needs in other locations (15-20% of time). Computer skills: MS Office applications (Word, Excel, PowerPoint, Outlook). Ability to influence and lead without formal authority. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIbefba-8558
08/01/2026
Full time
LOD Specialist II At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-$80,000 Position Summary The primary focus of this position will center on the instructional design, implementation, and facilitation of LOD programming and corresponding collateral at Midland States Bank. This position requires project management skills and a strong understanding of Midlands strategic goals and initiatives to identify and deliver relevant learning and organizational development opportunities across our footprint. This position will require the ability to effectively utilize authoring software (Articulate) in the creation of eLearning content. This position requires the advanced skill in the facilitation of ILT (instructor-led training) opportunities both in person and by virtual platform (MS TEAMS and WebEx). A successful LOD Specialist II will demonstrate advanced proficiency in Communication, Emotional Intelligence, Training Delivery & Facilitation, and Learning Management Software (Cornerstone). This position must be an adaptable Servant Leader and Culture Champion consistently operating under a Growth Mindset. This position reports to the Manager of Learning & Organizational Development. Primary Accountabilities Primarily responsible for the development and delivery of a variety of programming that results in the upskilling/reskilling of MSB employees. Serve as a project manager that can bring a program from conceptualization to maintenance. Assists in development and delivery of job specific training (in person or virtual; end user and train the trainer). Responsible for assessing and recommending strategic opportunities to implement distance learning and computer/web-based training. Assists in the maintenance and continuous evaluation of recent technology/tools that support the L&D goals. Assists with vendor research, communication, and evaluation. Responsible for the delivery and facilitation of programming from Midland States Banks LOD portfolio. Plans, coordinates, conducts, and evaluates training programs (both internal and external) for target audiences. Designs plans, procedures, and processes for the administration of training; monitoring employee progress and program effectiveness. Leverages new developments, methods, practices, and techniques in the learning and organizational development fields. Partner and collaborate with subject matter specialists on content development and delivery to the organization. Assists in maintaining positive employee relations in the organization. The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Bachelor's degree in Training and Development, Education, Business, Communications, or related field. Three to five or more years of training experience in assessment, course design, development, delivery and facilitation in multiple learning modalities such as workshop, virtual, e-learning, simulation and/or gamification. Experience in measurement tools and reporting for employee and leadership development programs. Excellent written and verbal communication skills, including presenting to key stakeholders, senior leaders, and large training groups in person or remotely. Ability and willingness to travel occasionally to support training needs in other locations (15-20% of time). Computer skills: MS Office applications (Word, Excel, PowerPoint, Outlook). Ability to influence and lead without formal authority. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIbefba-8558
Description: Purpose of Position: The Revenue Cycle Manager is responsible for the oversight and management of all functions within the revenue cycle for Valley Family Health Care (VFHC), a Federally Qualified Health Center (FQHC) operating in Western Idaho and Eastern Oregon. This role encompasses patient access, billing, payment posting, collections, electronic health records (EHR) as it relates to revenue cycle, and customer service. The Revenue Cycle Manager ensures the optimization of revenue generation, maintenance of a healthy financial cycle, and adherence to all relevant regulations and payer requirements in Oregon and Idaho. This leader will develop and implement strategies to improve efficiency, accuracy, and compliance across the revenue cycle, working collaboratively with other departments to achieve VFHC's financial goals and mission. Prefer reporting to the office each day but a hybrid remote option is available (reporting to office 2-3 days per week). RESPONSIBILITIES: Departmental Oversight and Management: Provide leadership and oversight to all revenue cycle departments, including registration, scheduling, Sliding Fee Program, coding, credentialing, billing, payment posting, collections, credentialing, and EHR functions as they relate to revenue cycle. Collaborate and act as primary liaison between third-party billing and coding teams and VFHC clinic teams. Team Leadership and Development: Recruit, hire, train, mentor, and evaluate revenue cycle customer service staff. Build and lead high-performing teams, providing clear expectations, ongoing feedback, and opportunities for professional development. Onboarding & Ongoing Training Oversight: Work with Front Office Coordinator, Practice Managers and Patient Service Representative Leads to onboard and train employees on patient registration, scheduling appointment management, sliding fee discount, patient collections, customer service, insurance verification, benefits eligibility, and optimizing workflow efficiencies to enhance staff satisfaction and patient experience. Revenue Cycle Optimization: Continuously evaluate and optimize all revenue cycle processes to improve efficiency, accuracy, and cash flow. Identify and implement best practices and innovative solutions. Assist with evaluation of new payment models and contracts. Billing, Coding and Accounts Receivable Management: Together with third party billing and coding team, ensure that all billing and coding practices comply with regulations and guidelines. Work with payers and third party billing team to identify root causes of denials and implement correction actions. Oversee the overall management of accounts receivable. Develop metrics to evaluate third party billing and coding contractor and hold them accountable to high standards of accuracy, customer service, and reliability. Patient Access and Financial Services: Together with the service line directors, ensure efficient and patient-centered patient access processes, including registration, insurance verification, and financial counseling. Oversee the Sliding Fee Discount and payment plan programs. Payer Relations and Contracting: Develop and maintain strong relationships with payers, including Medicare, Medicaid (in Oregon and Idaho), and commercial insurance companies. Participate in payer negotiations and ensure contract compliance. Technology and Systems Optimization: Provide guidance on the effective utilization of the OCHIN Epic EHR and other relevant technologies. Collaborate with the VFHC Data and Applications teams and OCHIN teams to optimize system functionality and reporting capabilities. Performance Monitoring and Reporting: Establish and monitor key performance indicators (KPIs) across all revenue cycle functions. Analyze data, identify trends, and provide regular reports to senior leadership on revenue cycle performance. Cross-Departmental Collaboration: Foster strong working relationships and effective communication with other departments within VFHC, including clinical operations, finance, applications and data, to ensure seamless workflows and alignment of goals. Provide training materials and feedback to clinical teams. Compliance and Risk Management: Ensure compliance with all relevant federal and state regulations, HIPAA privacy and security standards, and organizational policies related to the revenue cycle. Identify and mitigate potential risks. Participate in internal and external audits related to the revenue cycle and implement recommendations for improvement. Fee Schedule Maintenance: Review and recommend changes to the CFO and board annually and provide recommendations for approval of fee increases, including costs of supplies. Other duties as assigned. Requirements: QUALIFICATIONS: Bachelor's degree in healthcare administration, business administration, finance, or a related field required. Minimum of 5 years of progressive leadership experience in healthcare revenue cycle management, including experience in registration, scheduling, billing, coding, payment posting, accounts receivable management. Experience in an FQHC setting is highly preferred. Demonstrated ability to develop and implement revenue cycle initiatives and achieve measurable results. Demonstrated ability to develop training and accountability systems for patient access (front desk) teams. Exceptional communication, interpersonal, and presentation skills, with the ability to effectively communicate with all levels of staff, leadership, external partners, and payers. Advanced competency in utilizing and optimizing electronic health record (EHR) systems and other relevant healthcare technology. Prior experience with OCHIN Epic is preferred. Comprehensive and in-depth knowledge of CPT and ICD-10 coding principles, healthcare billing regulations (federal, state, and payer-specific in Oregon and Idaho), HIPAA compliance, and payer requirements. Strong ethics and a high level of personal and professional integrity. Physical Requirements: Must be able to lift 25 lbs. Continuous sitting, standing, walking. Correctable vision and hearing. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. PI
07/31/2026
Full time
Description: Purpose of Position: The Revenue Cycle Manager is responsible for the oversight and management of all functions within the revenue cycle for Valley Family Health Care (VFHC), a Federally Qualified Health Center (FQHC) operating in Western Idaho and Eastern Oregon. This role encompasses patient access, billing, payment posting, collections, electronic health records (EHR) as it relates to revenue cycle, and customer service. The Revenue Cycle Manager ensures the optimization of revenue generation, maintenance of a healthy financial cycle, and adherence to all relevant regulations and payer requirements in Oregon and Idaho. This leader will develop and implement strategies to improve efficiency, accuracy, and compliance across the revenue cycle, working collaboratively with other departments to achieve VFHC's financial goals and mission. Prefer reporting to the office each day but a hybrid remote option is available (reporting to office 2-3 days per week). RESPONSIBILITIES: Departmental Oversight and Management: Provide leadership and oversight to all revenue cycle departments, including registration, scheduling, Sliding Fee Program, coding, credentialing, billing, payment posting, collections, credentialing, and EHR functions as they relate to revenue cycle. Collaborate and act as primary liaison between third-party billing and coding teams and VFHC clinic teams. Team Leadership and Development: Recruit, hire, train, mentor, and evaluate revenue cycle customer service staff. Build and lead high-performing teams, providing clear expectations, ongoing feedback, and opportunities for professional development. Onboarding & Ongoing Training Oversight: Work with Front Office Coordinator, Practice Managers and Patient Service Representative Leads to onboard and train employees on patient registration, scheduling appointment management, sliding fee discount, patient collections, customer service, insurance verification, benefits eligibility, and optimizing workflow efficiencies to enhance staff satisfaction and patient experience. Revenue Cycle Optimization: Continuously evaluate and optimize all revenue cycle processes to improve efficiency, accuracy, and cash flow. Identify and implement best practices and innovative solutions. Assist with evaluation of new payment models and contracts. Billing, Coding and Accounts Receivable Management: Together with third party billing and coding team, ensure that all billing and coding practices comply with regulations and guidelines. Work with payers and third party billing team to identify root causes of denials and implement correction actions. Oversee the overall management of accounts receivable. Develop metrics to evaluate third party billing and coding contractor and hold them accountable to high standards of accuracy, customer service, and reliability. Patient Access and Financial Services: Together with the service line directors, ensure efficient and patient-centered patient access processes, including registration, insurance verification, and financial counseling. Oversee the Sliding Fee Discount and payment plan programs. Payer Relations and Contracting: Develop and maintain strong relationships with payers, including Medicare, Medicaid (in Oregon and Idaho), and commercial insurance companies. Participate in payer negotiations and ensure contract compliance. Technology and Systems Optimization: Provide guidance on the effective utilization of the OCHIN Epic EHR and other relevant technologies. Collaborate with the VFHC Data and Applications teams and OCHIN teams to optimize system functionality and reporting capabilities. Performance Monitoring and Reporting: Establish and monitor key performance indicators (KPIs) across all revenue cycle functions. Analyze data, identify trends, and provide regular reports to senior leadership on revenue cycle performance. Cross-Departmental Collaboration: Foster strong working relationships and effective communication with other departments within VFHC, including clinical operations, finance, applications and data, to ensure seamless workflows and alignment of goals. Provide training materials and feedback to clinical teams. Compliance and Risk Management: Ensure compliance with all relevant federal and state regulations, HIPAA privacy and security standards, and organizational policies related to the revenue cycle. Identify and mitigate potential risks. Participate in internal and external audits related to the revenue cycle and implement recommendations for improvement. Fee Schedule Maintenance: Review and recommend changes to the CFO and board annually and provide recommendations for approval of fee increases, including costs of supplies. Other duties as assigned. Requirements: QUALIFICATIONS: Bachelor's degree in healthcare administration, business administration, finance, or a related field required. Minimum of 5 years of progressive leadership experience in healthcare revenue cycle management, including experience in registration, scheduling, billing, coding, payment posting, accounts receivable management. Experience in an FQHC setting is highly preferred. Demonstrated ability to develop and implement revenue cycle initiatives and achieve measurable results. Demonstrated ability to develop training and accountability systems for patient access (front desk) teams. Exceptional communication, interpersonal, and presentation skills, with the ability to effectively communicate with all levels of staff, leadership, external partners, and payers. Advanced competency in utilizing and optimizing electronic health record (EHR) systems and other relevant healthcare technology. Prior experience with OCHIN Epic is preferred. Comprehensive and in-depth knowledge of CPT and ICD-10 coding principles, healthcare billing regulations (federal, state, and payer-specific in Oregon and Idaho), HIPAA compliance, and payer requirements. Strong ethics and a high level of personal and professional integrity. Physical Requirements: Must be able to lift 25 lbs. Continuous sitting, standing, walking. Correctable vision and hearing. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. PI
Technical Summary: The Systems Administrator III serves as a senior technical analyst within the Clinical Care and Patient Engagement Technologies organization, supporting the KP HealthConnect Specialties team. This role provides technical leadership in the design, implementation, optimization, and support of enterprise-scale healthcare technology solutions that enable high-quality clinical and operational outcomes. Working closely with market leaders, product managers, and cross-functional stakeholders, the Systems Administrator III translates complex business, clinical, and operational requirements into scalable, reliable, and secure technical solutions. The position plays a key role in driving system stability, performance, and continuous improvement while ensuring alignment with organizational standards and strategic objectives. The ideal candidate brings deep expertise in system administration, change management processes, leveraging industry best practices to manage production support, coordinate system enhancements, and ensure effective service delivery. This role requires strong analytical, problem-solving, and collaboration skills, along with the ability to lead technical initiatives, influence stakeholders, and support healthcare applications. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
07/16/2026
Full time
Technical Summary: The Systems Administrator III serves as a senior technical analyst within the Clinical Care and Patient Engagement Technologies organization, supporting the KP HealthConnect Specialties team. This role provides technical leadership in the design, implementation, optimization, and support of enterprise-scale healthcare technology solutions that enable high-quality clinical and operational outcomes. Working closely with market leaders, product managers, and cross-functional stakeholders, the Systems Administrator III translates complex business, clinical, and operational requirements into scalable, reliable, and secure technical solutions. The position plays a key role in driving system stability, performance, and continuous improvement while ensuring alignment with organizational standards and strategic objectives. The ideal candidate brings deep expertise in system administration, change management processes, leveraging industry best practices to manage production support, coordinate system enhancements, and ensure effective service delivery. This role requires strong analytical, problem-solving, and collaboration skills, along with the ability to lead technical initiatives, influence stakeholders, and support healthcare applications. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.