Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company has an exciting opportunity for a Senior Software Engineer Mission Systems Software Developer (Level 5) to join Boeing Defense, Space & Security (BDS) in Daytona Beach, Florida. BDS is a global leader in the development, production, maintenance and enhancement of fixed-wing and rotary wing aircraft, commercial and government satellites, human spaceflight programs and weapons. Key markets include aeronautics, space and weapons. Core capabilities are in development, production and mission enabling upgrades of integrated solutions. BDS delivers the most digitally advanced, simply and efficiently produced and intelligently supported solutions to its customers. Daytona Beach is the company's newest state-of-the-art facility focused on engineering excellence. Florida offers no state income tax and a variety of other desirable personal and financial benefits. This position will include developing software and software tests throughout all phases of the software development life cycle (requirements, architecture, implementation, and verification). The software engineer will develop software in a Continuous Integration / Continuous Deployment (CI/CD) DevSecOps software build pipeline using an agile methodology focused on code quality, security and automation. Position Responsibilities: Develop Participates in use case development of software requirements Ability to lead activities to develop, document and maintain software architecture, requirements, algorithms, interfaces and designs for mission systems software Leads development of code and integration of complex Mission Systems software components into a fully functional software system Provides technical leadership for software projects and leads less experienced software engineers Acts as an independent set of eyes and ears for Program Managers and the customer, highlighting potential best practices on the team, as well as areas for improvement Actively participates in program activities, from initial proposal and planning to delivery Supports the identification and analysis of program/project software quality metrics to improve software quality and manage risk Basic Qualifications (Required Skills/ Experience): Bachelor's Degree Ability to acquire a U.S. Secret Security Clearance (Post-Start) 10 years of experience with full life-cycle software development, modeling, simulation, testing, and/or analysis using C, C++, C#, Python, Java, Ada, and/or Linux 10 years of experience with version control systems such as Git, ClearCase, or Subversion Preferred Qualifications (Desired Skills/Experience): 14 or more years' related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications Bachelor of Science degree from an accredited course of study, in Computer Engineering, Software Engineering, Computer Science or other technical degree Strong decision-making skills and the ability to work independently but also lead and guide smaller teams of less experienced software engineers. Team leadership experience Software development experience in a collaborative team environment using agile principles and a structured development process including code reviews and automated DevOps processes/tools Experience using team collaboration tools including Git, Bitbucket, JIRA, and Confluence Experience in software development using languages such as C, C++, Java, Ada, and/or Python Experience working on an Agile team in a collaborative environment Travel: May be required up to 10% Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. CodeVue Coding Challenge: To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $184,450 - $249,550 Applications for this position will be accepted until Oct. 27, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation Relocation assistance is not a negotiable benefit for this position. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
10/25/2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company has an exciting opportunity for a Senior Software Engineer Mission Systems Software Developer (Level 5) to join Boeing Defense, Space & Security (BDS) in Daytona Beach, Florida. BDS is a global leader in the development, production, maintenance and enhancement of fixed-wing and rotary wing aircraft, commercial and government satellites, human spaceflight programs and weapons. Key markets include aeronautics, space and weapons. Core capabilities are in development, production and mission enabling upgrades of integrated solutions. BDS delivers the most digitally advanced, simply and efficiently produced and intelligently supported solutions to its customers. Daytona Beach is the company's newest state-of-the-art facility focused on engineering excellence. Florida offers no state income tax and a variety of other desirable personal and financial benefits. This position will include developing software and software tests throughout all phases of the software development life cycle (requirements, architecture, implementation, and verification). The software engineer will develop software in a Continuous Integration / Continuous Deployment (CI/CD) DevSecOps software build pipeline using an agile methodology focused on code quality, security and automation. Position Responsibilities: Develop Participates in use case development of software requirements Ability to lead activities to develop, document and maintain software architecture, requirements, algorithms, interfaces and designs for mission systems software Leads development of code and integration of complex Mission Systems software components into a fully functional software system Provides technical leadership for software projects and leads less experienced software engineers Acts as an independent set of eyes and ears for Program Managers and the customer, highlighting potential best practices on the team, as well as areas for improvement Actively participates in program activities, from initial proposal and planning to delivery Supports the identification and analysis of program/project software quality metrics to improve software quality and manage risk Basic Qualifications (Required Skills/ Experience): Bachelor's Degree Ability to acquire a U.S. Secret Security Clearance (Post-Start) 10 years of experience with full life-cycle software development, modeling, simulation, testing, and/or analysis using C, C++, C#, Python, Java, Ada, and/or Linux 10 years of experience with version control systems such as Git, ClearCase, or Subversion Preferred Qualifications (Desired Skills/Experience): 14 or more years' related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications Bachelor of Science degree from an accredited course of study, in Computer Engineering, Software Engineering, Computer Science or other technical degree Strong decision-making skills and the ability to work independently but also lead and guide smaller teams of less experienced software engineers. Team leadership experience Software development experience in a collaborative team environment using agile principles and a structured development process including code reviews and automated DevOps processes/tools Experience using team collaboration tools including Git, Bitbucket, JIRA, and Confluence Experience in software development using languages such as C, C++, Java, Ada, and/or Python Experience working on an Agile team in a collaborative environment Travel: May be required up to 10% Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. CodeVue Coding Challenge: To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $184,450 - $249,550 Applications for this position will be accepted until Oct. 27, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation Relocation assistance is not a negotiable benefit for this position. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. About the Role McKesson Pharmacy Systems (MPS) is seeking a Senior Full Stack AI Software Engineer to help build and modernize the next generation of pharmacy technology solutions. In this role, you will design, develop, and deploy cloud-based applications using Java, Angular, Spring Boot, PostgreSQL, Azure, and modern AI-assisted engineering tools. Working closely with product managers, architects, and engineering teams, you will play a key role in delivering scalable, secure, and highly reliable software solutions that support critical pharmacy operations using an AI-native SDLC methodology. This is a hands-on engineering position that combines application development, technical leadership, cloud-native architecture, and AI-enabled software engineering practices. What You'll Do Design, develop, test, and deploy full-stack applications using Java, Spring Boot, Angular, TypeScript, and PostgreSQL. Build and maintain REST APIs and microservices using modern architecture principles and OpenAPI/Swagger standards. Leverage approved AI development tools, including GitHub Copilot and Claude, to improve engineering productivity, code quality, testing coverage and efficiency Evaluate AI-generated code for security, performance, scalability, maintainability, and functional accuracy. Develop user interfaces and administrative tools that support business workflows and operational efficiency. Create scalable, event-driven solutions using technologies such as Kafka and distributed messaging platforms. Architect and optimize core AI agent orchestration layer and runtime harness to handle complex, multi-step task execution, model routing Ensure end-to-end quality across user interfaces, APIs, databases, integrations, and event-driven services. Implement automated testing, CI/CD pipelines, and continuous delivery best practices. Utilize observability and monitoring tools to improve application reliability and production support. Participate in architecture reviews, code reviews, and technical design discussions. Mentor engineers through knowledge sharing, design collaboration, and engineering best practices. Partner with cross-functional teams to deliver high-quality software solutions in an Agile environment. Basic Requirements Minimum Education & Typical Experience or Equivalent Combination Degree or equivalent experience and typically requires 7+ years of relevant software engineering experience. Required Skills & Experience 7+ years of software development experience. Hands-on experience with Java, Spring Boot, and RESTful API development. Experience leveraging AI-assisted software development tools and workflows. Experience developing web applications using Angular, React, Vue, Next.js, or similar JavaScript frameworks. Robust experience designing low-latency agent execution looks that natively manage multi-step tool execution (harness, orchestrator concepts) Strong knowledge of SQL and relational databases, including PostgreSQL. Experience with event-driven architectures and messaging technologies such as Kafka. Experience with source control, CI/CD pipelines, and modern software delivery practices. Experience developing and executing automated tests. Strong troubleshooting, debugging, and production support skills. Preferred Skills/Experience Experience with Azure cloud services and cloud-native application development. Experience with Docker and containerized deployments. Experience using ORM technologies such as Hibernate or JPA. Familiarity with Redis or other caching technologies. Experience with feature management tools such as LaunchDarkly or Optimizely. Experience with database migration tools such as Liquibase or Flyway. Experience with observability and monitoring tools, including Dynatrace. Experience working with distributed tracing, metrics, and structured logging. Previous experience in healthcare, pharmacy, or highly regulated industries. Work Arrangement This is a hybrid position. The selected candidate will work onsite at our Las Colinas office a minimum of two days per week, with the remaining days worked remotely. In-office days may vary based on business and team needs. Physical Requirements General office work requiring extended periods of sitting, computer use, communication, and collaboration in both virtual and in-person environments. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $126,000 - $210,000 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
10/25/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. About the Role McKesson Pharmacy Systems (MPS) is seeking a Senior Full Stack AI Software Engineer to help build and modernize the next generation of pharmacy technology solutions. In this role, you will design, develop, and deploy cloud-based applications using Java, Angular, Spring Boot, PostgreSQL, Azure, and modern AI-assisted engineering tools. Working closely with product managers, architects, and engineering teams, you will play a key role in delivering scalable, secure, and highly reliable software solutions that support critical pharmacy operations using an AI-native SDLC methodology. This is a hands-on engineering position that combines application development, technical leadership, cloud-native architecture, and AI-enabled software engineering practices. What You'll Do Design, develop, test, and deploy full-stack applications using Java, Spring Boot, Angular, TypeScript, and PostgreSQL. Build and maintain REST APIs and microservices using modern architecture principles and OpenAPI/Swagger standards. Leverage approved AI development tools, including GitHub Copilot and Claude, to improve engineering productivity, code quality, testing coverage and efficiency Evaluate AI-generated code for security, performance, scalability, maintainability, and functional accuracy. Develop user interfaces and administrative tools that support business workflows and operational efficiency. Create scalable, event-driven solutions using technologies such as Kafka and distributed messaging platforms. Architect and optimize core AI agent orchestration layer and runtime harness to handle complex, multi-step task execution, model routing Ensure end-to-end quality across user interfaces, APIs, databases, integrations, and event-driven services. Implement automated testing, CI/CD pipelines, and continuous delivery best practices. Utilize observability and monitoring tools to improve application reliability and production support. Participate in architecture reviews, code reviews, and technical design discussions. Mentor engineers through knowledge sharing, design collaboration, and engineering best practices. Partner with cross-functional teams to deliver high-quality software solutions in an Agile environment. Basic Requirements Minimum Education & Typical Experience or Equivalent Combination Degree or equivalent experience and typically requires 7+ years of relevant software engineering experience. Required Skills & Experience 7+ years of software development experience. Hands-on experience with Java, Spring Boot, and RESTful API development. Experience leveraging AI-assisted software development tools and workflows. Experience developing web applications using Angular, React, Vue, Next.js, or similar JavaScript frameworks. Robust experience designing low-latency agent execution looks that natively manage multi-step tool execution (harness, orchestrator concepts) Strong knowledge of SQL and relational databases, including PostgreSQL. Experience with event-driven architectures and messaging technologies such as Kafka. Experience with source control, CI/CD pipelines, and modern software delivery practices. Experience developing and executing automated tests. Strong troubleshooting, debugging, and production support skills. Preferred Skills/Experience Experience with Azure cloud services and cloud-native application development. Experience with Docker and containerized deployments. Experience using ORM technologies such as Hibernate or JPA. Familiarity with Redis or other caching technologies. Experience with feature management tools such as LaunchDarkly or Optimizely. Experience with database migration tools such as Liquibase or Flyway. Experience with observability and monitoring tools, including Dynatrace. Experience working with distributed tracing, metrics, and structured logging. Previous experience in healthcare, pharmacy, or highly regulated industries. Work Arrangement This is a hybrid position. The selected candidate will work onsite at our Las Colinas office a minimum of two days per week, with the remaining days worked remotely. In-office days may vary based on business and team needs. Physical Requirements General office work requiring extended periods of sitting, computer use, communication, and collaboration in both virtual and in-person environments. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $126,000 - $210,000 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities. About the Role: The Sr. Technical Product Manager (TPM) is a strategic and execution-focused role that works is responsible for managing eCommerce Core Ordering digital products with a focus on; Regulatory & Compliance needs, and the Accounts Payable functionality. This individual works with engineering, design, and business teams, translating product vision into actionable technical requirements. Contributes to the product strategy and roadmap by identifying customer needs, business opportunities, and technical considerations within their area of ownership. This role also engages in identifying and driving the development of new, innovative products. The role demands deep technical acumen, strong analytical skills, and the ability to influence cross-functional teams without direct authority. Responsibilities include managing the product roadmap, authoring epics and user stories, guiding and interpreting market and user research, and overseeing product performance through data-driven insights. What You'll Do: Product Ownership & Execution Designs, develops and manages activities for a specific digital product from product definition and planning through production, release, and end of life. Owns the identification and management of specific features or components within a digital product. Translate business requirements into detailed technical requirements and/or specifications. Prioritize backlog items in collaboration with engineering and design. Drives technical product initiatives within their domain, guiding efforts from ideation and requirements definition through prototyping, validation, pilot execution, and scaled rollout. Ensures delivery excellence by aligning product execution with agile best practices, sprint goals, and release timelines, while proactively identifying and mitigating risks. Drives the execution and delivery of a digital product, platform, or key product area, supporting activities from discovery and planning through development, launch, adoption, and ongoing optimization. Technical Collaboration Work closely with engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Managing Trade-off - balance system performance, technical debt, security risks, and delivery speed. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Understand APIs, data models, and system integrations to guide development. Work with engineering and testing teams to develop and apply A/B testing methodologies to validate best-in-class feature and functionality enhancement. Customer & Stakeholder Engagement Builds strong, trust-based relationships with internal and external stakeholders, including engineering, design, business units, customer success, and executive leadership, to ensure alignment on product goals and priorities. Interface with internal stakeholders (e.g., customer success, sales, support) to gather feedback and validate technical solutions. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Data-Driven Decision Making Use real-time analytics tools to monitor product performance, identify issues, and propose improvements. Demonstrate measurable improvements in product reliability, scalability, and performance, as reflected in KPIs such as uptime, latency, error rates, and system throughput. Drives enhancements that improve user satisfaction, engagement, and retention, measured through NPS, CSAT, adoption rates, and usage analytics. Consistently delivers features and improvements on time and within scope, with minimal rework or technical debt, tracked through sprint velocity, cycle time, and release cadence. Documentation & Communication Create and maintain product documentation, including technical specs, release notes, and user guides. Communicate progress, risks, and dependencies to cross-functional teams. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Facilitate knowledge transfer and continuity by documenting key product decisions, architectural trade-offs, and lessons learned for future reference and onboarding. Basic Requirements: Degree or equivalent and typically requires 7+ years of relevant experience. 7+ years in progressively advancing technical product management roles; less years required if has relevant Master's or Doctorate qualifications. 7+ years proven experience working with and influencing highly matrixed teams. Hands-on experience in health care industry and/or regulated environment is a plus. Demonstrated understanding of product technical product lifecycle management, agile methodologies, and digital transformation. Preferred Skills/Experience: 7+ years of experience building business cases. The following (or similar) certifications are optional but advantageous: Certified Product Manager (CPM); Scrum Master, SAFe, etc. Demonstrated ability to engage engineering, architecture, and data teams to evaluate technical trade-offs, influence solution design, and ensure feasibility of product strategies. Base understanding of modern digital architectures, APIs, cloud platforms, data ecosystems, and software development practices. Physical Requirements: Traditional Hybrid office environment. Commutability to Irving, TX is highly preferred. Candidates within a 50-mile radius of Irving, TX will be required to be onsite 2 days per week. McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role. Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future. If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $136,500 - $227,500 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. . click apply for full job details
10/25/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities. About the Role: The Sr. Technical Product Manager (TPM) is a strategic and execution-focused role that works is responsible for managing eCommerce Core Ordering digital products with a focus on; Regulatory & Compliance needs, and the Accounts Payable functionality. This individual works with engineering, design, and business teams, translating product vision into actionable technical requirements. Contributes to the product strategy and roadmap by identifying customer needs, business opportunities, and technical considerations within their area of ownership. This role also engages in identifying and driving the development of new, innovative products. The role demands deep technical acumen, strong analytical skills, and the ability to influence cross-functional teams without direct authority. Responsibilities include managing the product roadmap, authoring epics and user stories, guiding and interpreting market and user research, and overseeing product performance through data-driven insights. What You'll Do: Product Ownership & Execution Designs, develops and manages activities for a specific digital product from product definition and planning through production, release, and end of life. Owns the identification and management of specific features or components within a digital product. Translate business requirements into detailed technical requirements and/or specifications. Prioritize backlog items in collaboration with engineering and design. Drives technical product initiatives within their domain, guiding efforts from ideation and requirements definition through prototyping, validation, pilot execution, and scaled rollout. Ensures delivery excellence by aligning product execution with agile best practices, sprint goals, and release timelines, while proactively identifying and mitigating risks. Drives the execution and delivery of a digital product, platform, or key product area, supporting activities from discovery and planning through development, launch, adoption, and ongoing optimization. Technical Collaboration Work closely with engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Managing Trade-off - balance system performance, technical debt, security risks, and delivery speed. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Understand APIs, data models, and system integrations to guide development. Work with engineering and testing teams to develop and apply A/B testing methodologies to validate best-in-class feature and functionality enhancement. Customer & Stakeholder Engagement Builds strong, trust-based relationships with internal and external stakeholders, including engineering, design, business units, customer success, and executive leadership, to ensure alignment on product goals and priorities. Interface with internal stakeholders (e.g., customer success, sales, support) to gather feedback and validate technical solutions. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Data-Driven Decision Making Use real-time analytics tools to monitor product performance, identify issues, and propose improvements. Demonstrate measurable improvements in product reliability, scalability, and performance, as reflected in KPIs such as uptime, latency, error rates, and system throughput. Drives enhancements that improve user satisfaction, engagement, and retention, measured through NPS, CSAT, adoption rates, and usage analytics. Consistently delivers features and improvements on time and within scope, with minimal rework or technical debt, tracked through sprint velocity, cycle time, and release cadence. Documentation & Communication Create and maintain product documentation, including technical specs, release notes, and user guides. Communicate progress, risks, and dependencies to cross-functional teams. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Facilitate knowledge transfer and continuity by documenting key product decisions, architectural trade-offs, and lessons learned for future reference and onboarding. Basic Requirements: Degree or equivalent and typically requires 7+ years of relevant experience. 7+ years in progressively advancing technical product management roles; less years required if has relevant Master's or Doctorate qualifications. 7+ years proven experience working with and influencing highly matrixed teams. Hands-on experience in health care industry and/or regulated environment is a plus. Demonstrated understanding of product technical product lifecycle management, agile methodologies, and digital transformation. Preferred Skills/Experience: 7+ years of experience building business cases. The following (or similar) certifications are optional but advantageous: Certified Product Manager (CPM); Scrum Master, SAFe, etc. Demonstrated ability to engage engineering, architecture, and data teams to evaluate technical trade-offs, influence solution design, and ensure feasibility of product strategies. Base understanding of modern digital architectures, APIs, cloud platforms, data ecosystems, and software development practices. Physical Requirements: Traditional Hybrid office environment. Commutability to Irving, TX is highly preferred. Candidates within a 50-mile radius of Irving, TX will be required to be onsite 2 days per week. McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role. Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future. If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $136,500 - $227,500 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. . click apply for full job details
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. About the Role McKesson is seeking a Senior Product Manager, Finance Systems & ERP Transformation to help modernize and optimize Finance technology capabilities across General Ledger, Accounts Payable, Accounts Receivable, Financial Close, Reporting, and related Finance processes. In this role, you will partner with Finance, Accounting, Decision Intelligence, Technology, and business stakeholders to translate business needs into clear requirements, product priorities, and scalable system solutions. This role is ideal for a finance systems product leader who understands ERP platforms, financial operations, data quality, reporting, controls, and Agile delivery. You will own and prioritize the Finance Systems product backlog, support roadmap planning, and help prepare the organization for future ERP transformation initiatives, including SAP S/4HANA. What You'll Do Serve as a key liaison between Finance stakeholders and technology teams to translate business needs into actionable requirements, user stories, and delivery outcomes. Manage and prioritize the Finance Systems product backlog, including epics, features, acceptance criteria, release readiness, and stakeholder communication. Partner with Finance leaders to evaluate, optimize, and standardize processes across GL, AP, AR, Fixed Assets, Financial Reporting, Budgeting, Forecasting, and Close. Lead requirements gathering, process mapping, gap analysis, solution design, and business case development for Finance systems initiatives. Support ERP transformation readiness, including SAP S/4HANA planning, process alignment, UAT, change management, adoption, and business readiness. Collaborate with engineering, data, analytics, integration, vendor, and platform teams to deliver scalable Finance reporting, data quality, and automation improvements. Define Finance data quality, reconciliation, validation, reporting, lineage, and acceptance criteria to support trusted financial information. Support change control, release governance, SOX-aware requirements, auditability, and operational readiness for Finance system enhancements. Basic Requirements 7+ years of experience in Finance Systems, Business Analysis, Product Management, ERP implementations, Finance transformation, or related roles. Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience. Experience with Finance processes such as General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Financial Reporting, Budgeting, Forecasting, or Financial Close. Experience gathering, documenting, and managing business requirements, process flows, functional specifications, user stories, and acceptance criteria. Experience managing or contributing to product backlogs, roadmap priorities, sprint planning, backlog refinement, UAT, and release readiness. Experience working with ERP platforms such as PeopleSoft Financials, SAP S/4HANA, or comparable enterprise Finance systems. Experience analyzing current-state processes, designing future-state solutions, and driving measurable process improvement. Experience partnering with business stakeholders, technology teams, vendors, and implementation partners to deliver Finance systems enhancements. Preferred Skills/Experience Experience supporting large-scale ERP implementations, Finance transformation, SAP S/4HANA programs, cloud modernization, or enterprise system upgrades. Knowledge of Finance data warehousing, data integration, semantic layers, business intelligence, reporting modernization, or analytics platforms. Experience defining Finance data quality rules, reconciliation needs, validation logic, reporting requirements, and business acceptance criteria. Familiarity with SOX-aware requirements, audit controls, change control, release governance, and data integrity practices. Experience with Enterprise Performance Management tools, including Oracle Essbase or similar budgeting, planning, forecasting, and management reporting platforms. Experience in healthcare, oncology, provider networks, life sciences, or other regulated environments. Strong facilitation, communication, stakeholder management, and executive-facing presentation skills. Travel, Work Environment and Physical Requirements Primary location: Houston, TX; secondary location: Dallas, TX. This is a standard professional office/computer-based role requiring frequent use of business systems, collaboration tools, and virtual or in-person stakeholder meetings. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $111,100 - $185,100 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
10/25/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. About the Role McKesson is seeking a Senior Product Manager, Finance Systems & ERP Transformation to help modernize and optimize Finance technology capabilities across General Ledger, Accounts Payable, Accounts Receivable, Financial Close, Reporting, and related Finance processes. In this role, you will partner with Finance, Accounting, Decision Intelligence, Technology, and business stakeholders to translate business needs into clear requirements, product priorities, and scalable system solutions. This role is ideal for a finance systems product leader who understands ERP platforms, financial operations, data quality, reporting, controls, and Agile delivery. You will own and prioritize the Finance Systems product backlog, support roadmap planning, and help prepare the organization for future ERP transformation initiatives, including SAP S/4HANA. What You'll Do Serve as a key liaison between Finance stakeholders and technology teams to translate business needs into actionable requirements, user stories, and delivery outcomes. Manage and prioritize the Finance Systems product backlog, including epics, features, acceptance criteria, release readiness, and stakeholder communication. Partner with Finance leaders to evaluate, optimize, and standardize processes across GL, AP, AR, Fixed Assets, Financial Reporting, Budgeting, Forecasting, and Close. Lead requirements gathering, process mapping, gap analysis, solution design, and business case development for Finance systems initiatives. Support ERP transformation readiness, including SAP S/4HANA planning, process alignment, UAT, change management, adoption, and business readiness. Collaborate with engineering, data, analytics, integration, vendor, and platform teams to deliver scalable Finance reporting, data quality, and automation improvements. Define Finance data quality, reconciliation, validation, reporting, lineage, and acceptance criteria to support trusted financial information. Support change control, release governance, SOX-aware requirements, auditability, and operational readiness for Finance system enhancements. Basic Requirements 7+ years of experience in Finance Systems, Business Analysis, Product Management, ERP implementations, Finance transformation, or related roles. Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience. Experience with Finance processes such as General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Financial Reporting, Budgeting, Forecasting, or Financial Close. Experience gathering, documenting, and managing business requirements, process flows, functional specifications, user stories, and acceptance criteria. Experience managing or contributing to product backlogs, roadmap priorities, sprint planning, backlog refinement, UAT, and release readiness. Experience working with ERP platforms such as PeopleSoft Financials, SAP S/4HANA, or comparable enterprise Finance systems. Experience analyzing current-state processes, designing future-state solutions, and driving measurable process improvement. Experience partnering with business stakeholders, technology teams, vendors, and implementation partners to deliver Finance systems enhancements. Preferred Skills/Experience Experience supporting large-scale ERP implementations, Finance transformation, SAP S/4HANA programs, cloud modernization, or enterprise system upgrades. Knowledge of Finance data warehousing, data integration, semantic layers, business intelligence, reporting modernization, or analytics platforms. Experience defining Finance data quality rules, reconciliation needs, validation logic, reporting requirements, and business acceptance criteria. Familiarity with SOX-aware requirements, audit controls, change control, release governance, and data integrity practices. Experience with Enterprise Performance Management tools, including Oracle Essbase or similar budgeting, planning, forecasting, and management reporting platforms. Experience in healthcare, oncology, provider networks, life sciences, or other regulated environments. Strong facilitation, communication, stakeholder management, and executive-facing presentation skills. Travel, Work Environment and Physical Requirements Primary location: Houston, TX; secondary location: Dallas, TX. This is a standard professional office/computer-based role requiring frequent use of business systems, collaboration tools, and virtual or in-person stakeholder meetings. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $111,100 - $185,100 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
Job Description Job Description Embark on a transformative journey at the forefront of innovation as a Generative AI Strategist. Are you ready to shape the future of business by unleashing the power of generative AI and machine learning? Join us in driving strategic alignment, fostering collaborative engagement, and leading sales initiatives to deliver tangible business value through cutting-edge generative AI solutions. If you possess a passion for innovation and a drive to revolutionize businesses through generative AI, we welcome you to be part of our dynamic team. Seize this opportunity to drive impactful change and lead businesses into a new era of technological advancement as a Generative AI Strategist. Key Responsibilities: Strategic Alignment: Facilitate alignment between the customer's technologists and business leaders to unleash the potential of generative AI and machine learning for driving business value. Develop comprehensive roadmaps to ensure the effective implementation of generative AI solutions. Business Conceptualization: Engage in discussions about intricate industry-specific concepts with executives, line managers, and technologists to identify key opportunities for leveraging generative AI. Collaborative Engagement: Work closely with various teams within the customer's organization, including applied scientists, solutions architects, business development, marketing, and industry specialists to foster collaboration and innovation. Build strong partnerships with regional organizations and external partners to amplify the impact of generative AI solutions. Sales Leadership: Lead the strategic direction of large, complex sales opportunities from inception to successful closure and delivery. Drive vision building exercises and scoping sessions to ensure alignment with customer needs and expectations. Workshop Facilitation: Conduct interactive workshop sessions with customers to identify potential areas for deploying generative AI and machine learning solutions. Collaborate with customers to define the scope of projects and articulate how generative AI can drive tangible business outcomes. Qualifications: Proven experience in strategizing and implementing generative AI solutions in a business context. Strong communication skills to engage with stakeholders at all levels and effectively convey complex concepts. Expertise in collaborating with cross-functional teams and external partners to drive innovation and business growth. Demonstrated ability to lead sales processes for complex technological solutions. Proficiency in conducting workshops and facilitating productive discussions to drive actionable outcomes. If you are passionate about leveraging generative AI to transform businesses and drive innovation, we invite you to join our dynamic team as a Generative AI Strategist.
10/25/2026
Full time
Job Description Job Description Embark on a transformative journey at the forefront of innovation as a Generative AI Strategist. Are you ready to shape the future of business by unleashing the power of generative AI and machine learning? Join us in driving strategic alignment, fostering collaborative engagement, and leading sales initiatives to deliver tangible business value through cutting-edge generative AI solutions. If you possess a passion for innovation and a drive to revolutionize businesses through generative AI, we welcome you to be part of our dynamic team. Seize this opportunity to drive impactful change and lead businesses into a new era of technological advancement as a Generative AI Strategist. Key Responsibilities: Strategic Alignment: Facilitate alignment between the customer's technologists and business leaders to unleash the potential of generative AI and machine learning for driving business value. Develop comprehensive roadmaps to ensure the effective implementation of generative AI solutions. Business Conceptualization: Engage in discussions about intricate industry-specific concepts with executives, line managers, and technologists to identify key opportunities for leveraging generative AI. Collaborative Engagement: Work closely with various teams within the customer's organization, including applied scientists, solutions architects, business development, marketing, and industry specialists to foster collaboration and innovation. Build strong partnerships with regional organizations and external partners to amplify the impact of generative AI solutions. Sales Leadership: Lead the strategic direction of large, complex sales opportunities from inception to successful closure and delivery. Drive vision building exercises and scoping sessions to ensure alignment with customer needs and expectations. Workshop Facilitation: Conduct interactive workshop sessions with customers to identify potential areas for deploying generative AI and machine learning solutions. Collaborate with customers to define the scope of projects and articulate how generative AI can drive tangible business outcomes. Qualifications: Proven experience in strategizing and implementing generative AI solutions in a business context. Strong communication skills to engage with stakeholders at all levels and effectively convey complex concepts. Expertise in collaborating with cross-functional teams and external partners to drive innovation and business growth. Demonstrated ability to lead sales processes for complex technological solutions. Proficiency in conducting workshops and facilitating productive discussions to drive actionable outcomes. If you are passionate about leveraging generative AI to transform businesses and drive innovation, we invite you to join our dynamic team as a Generative AI Strategist.
Job Description Job Description Description: On-site in Aberdeen Proving Ground, MD Schedule: 4x10 work schedule (every Friday off) Our client seeks a DevSecOps Configuration Management Specialist to provide functional and empirical analysis related to software configuration management plans and procedures. The role is on-site at APG with a 4x10 schedule with Fridays off. The specialist will support configuration control, quality assurance, software release processes, and process improvement within DEVSECOPS and Agile environments. Due to federal security clearance requirements, applicant must be a United States Citizen with an active Secret clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $65.00 to $75.00/hr. w2 JN -99 Responsibilities: Provide functional and empirical analysis related to software configuration management (CM) plans and procedures. Write CM Plans and audit software change procedures, software development, software testing, and software documentation to verify compliance with CM plans and procedures. Participate in design reviews, configuration audits, and evaluations of software products to ensure identification, control, and status accounting of the software baseline for each system. Work on code management, audits, baseline identification, and preparation and control of documentation for software projects. Utilize configuration management tools and scripting including JIRA, Puppet, Confluence, and GitHub. Implement CM processes in DEVSECOPS and Agile development environments. Serve as a Configuration Manager and Quality Assurance Specialist. Establish and assist in implementing CM, QA, and software license management processes. Lead and support Configuration Control Boards and Engineering Review Boards. Collaborate with Project Lead, Technical Leads, and Domain Team Leads on resource management planning meetings. Maintain configuration control of SOPs and other branch or organizational documentation for standardization. Implement CM processes in DEVSECOPS, Agile, and CI/CD environments using CM tools. Establish and maintain procedures to initiate, record, review, approve, and track baseline modification requests. Maintain a configuration management library or repository for baseline products. Support software release processes and use of CM tools. Support innovation and process improvement efforts. Review and interpret command policies and guidelines for data and system security including DISA STIGs in support of IAVA and full releases. Conduct QA assessments on internal and external products to ensure stakeholder needs are met. Conduct After Action Reviews and develop After Action Reports for scheduled and rapid electronic warfare events. Capture, document, and incorporate lessons learned into organizational processes. Perform other CM and QA tasks as directed by the CM Team Lead. Experience Requirements: Two years of relevant experience within the last four years. Hands-on experience with JIRA, Puppet, Confluence, GitHub, and scripting. Experience implementing CM in DEVSECOPS, Agile, and CI/CD environments. Experience leading or supporting CCBs and ERBs. Experience with DISA STIGs and IAVA support. Active Secret clearance. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
10/25/2026
Full time
Job Description Job Description Description: On-site in Aberdeen Proving Ground, MD Schedule: 4x10 work schedule (every Friday off) Our client seeks a DevSecOps Configuration Management Specialist to provide functional and empirical analysis related to software configuration management plans and procedures. The role is on-site at APG with a 4x10 schedule with Fridays off. The specialist will support configuration control, quality assurance, software release processes, and process improvement within DEVSECOPS and Agile environments. Due to federal security clearance requirements, applicant must be a United States Citizen with an active Secret clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $65.00 to $75.00/hr. w2 JN -99 Responsibilities: Provide functional and empirical analysis related to software configuration management (CM) plans and procedures. Write CM Plans and audit software change procedures, software development, software testing, and software documentation to verify compliance with CM plans and procedures. Participate in design reviews, configuration audits, and evaluations of software products to ensure identification, control, and status accounting of the software baseline for each system. Work on code management, audits, baseline identification, and preparation and control of documentation for software projects. Utilize configuration management tools and scripting including JIRA, Puppet, Confluence, and GitHub. Implement CM processes in DEVSECOPS and Agile development environments. Serve as a Configuration Manager and Quality Assurance Specialist. Establish and assist in implementing CM, QA, and software license management processes. Lead and support Configuration Control Boards and Engineering Review Boards. Collaborate with Project Lead, Technical Leads, and Domain Team Leads on resource management planning meetings. Maintain configuration control of SOPs and other branch or organizational documentation for standardization. Implement CM processes in DEVSECOPS, Agile, and CI/CD environments using CM tools. Establish and maintain procedures to initiate, record, review, approve, and track baseline modification requests. Maintain a configuration management library or repository for baseline products. Support software release processes and use of CM tools. Support innovation and process improvement efforts. Review and interpret command policies and guidelines for data and system security including DISA STIGs in support of IAVA and full releases. Conduct QA assessments on internal and external products to ensure stakeholder needs are met. Conduct After Action Reviews and develop After Action Reports for scheduled and rapid electronic warfare events. Capture, document, and incorporate lessons learned into organizational processes. Perform other CM and QA tasks as directed by the CM Team Lead. Experience Requirements: Two years of relevant experience within the last four years. Hands-on experience with JIRA, Puppet, Confluence, GitHub, and scripting. Experience implementing CM in DEVSECOPS, Agile, and CI/CD environments. Experience leading or supporting CCBs and ERBs. Experience with DISA STIGs and IAVA support. Active Secret clearance. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Breckenridge Grand Vacations
Breckenridge, Colorado
Job Description Job Description Description: Marketing Business Systems Analyst Location: Breckenridge, CO (Hybrid - must reside in Colorado; in-office once a week and as needed) Position Type: Full-Time Exempt Compensation: $78,000 - $95,680 (DOE) About the Role At Breckenridge Grand Vacations, we create Grand Vacations by Sharing Smiles with every Owner, Guest, and coworker. As our Marketing Business Systems Analyst, you will be the driving force behind the technology that powers those smiles, leading the selection, implementation, and optimization of the marketing systems, applications, and integrations that enable a seamless customer journey from first data capture through purchase, owner upsell, and referral. You will be the subject matter expert for our marketing technology ecosystem, spanning Salesforce, Marketing Cloud, WordPress, Tableau, and a connected network of vendor platforms, translating complex business needs into clear technical requirements, workflows, and solutions. Working across our multi-channel marketing and sales teams, you will connect communication opportunities with the broader business, driving growth through innovation, automation, and efficiency. This is a hybrid position requiring the employee to reside in Colorado and work from our Breckenridge office, once a week and as needed for additional meetings or events. If you thrive in a collaborative, values-driven environment, are motivated by solving complex problems, and find deep satisfaction in building systems that create measurable impact for Owners, Guests, and coworkers, we'd love to meet you. Responsibilities Develop, implement, maintain, and optimize marketing applications, systems, integrations, and automation supporting tour generation, operational initiatives, and the customer journey. Serve as subject matter expert for marketing technology, including Salesforce platforms, TSW, WordPress/Gravity Forms, TravelClick, ChaseData/DialedIn, Tableau, DemandTools, NICE CXone, APIs, SFTP exchanges, and related technologies. Lead marketing technology and innovation initiatives, including system implementations, integrations, automation, website enhancements, CRM capabilities, behavioral tracking, digital personalization, and emerging technologies-and manage project roadmaps, priorities, timelines, budgets, risks, dependencies, change management, stakeholder communication, and business readiness. Analyze technology and business processes to identify gaps and recommend solutions that improve functionality, efficiency, scalability, and customer experience. Partner with Marketing, CRM Marketing, Sales, Operations, IT, Compliance, vendors, and other stakeholders to translate business needs into technical requirements, workflows, use cases, user stories, and acceptance criteria-and to enable targeted, integrated campaigns through effective use of customer data, tracking, preference management, A/B testing, progressive profiling, and automation. Manage and monitor system integrations and data flows-APIs, vendor connectors, scheduled jobs, automations, data synchronization, and lead handoffs-troubleshooting failures and coordinating resolution of cross-system issues. Support data integrity, governance, security, and compliance through established processes for data matching, deduplication, reconciliation, system access, configuration changes, consent management, customer preferences, and communication requirements such as CAN-SPAM, TCPA, and Do-Not-Call regulations. Develop and execute testing plans for system implementations, enhancements, and Salesforce seasonal releases, including user acceptance testing, regression testing, sandbox validation, data validation, issue resolution, and production readiness. Monitor system performance, usage, storage, messaging, email deliverability (including sender authentication, list hygiene, and bounce management), API consumption, and other technology resources to identify issues and opportunities for optimization. Leverage approved AI and automation tools to improve project discovery, requirements development, process analysis, documentation, testing, quality assurance, and data validation in accordance with Company policies. Maintain technical documentation and SOPs, coordinate system change control, manage vendor support escalations, train and enable users on new tools and processes, and promote consistent MarTech practices across platforms and departments. Uphold BGV's hospitality values: greeting everyone with enthusiasm, treating everyone with respect, making every interaction positive, taking personal responsibility, anticipating the needs of others, and supporting sustainability and community initiatives. Perform other duties as assigned. Requirements: Bachelor's degree in business, marketing, information systems, technology, or a related field, with 3+ years of related experience in digital, marketing technology, business systems, or technology management. Hands-on experience with Salesforce configuration-including objects, fields, validation rules, Flow automation, reports, dashboards, and user access concepts. Working knowledge of SQL, including joins, filtering, aggregation, and data validation, to investigate and reconcile customer and campaign data. Experience gathering business requirements, documenting workflows and acceptance criteria, troubleshooting integrations, and executing system and user acceptance testing. Experience troubleshooting integrations using field mappings, synchronization status, error logs, and an understanding of APIs, authentication, and scheduled file exchanges. Ability to assess downstream impacts of configuration and data changes across integrated systems. Proficiency with Excel for formulas, lookups, pivot tables, and data reconciliation, and with business documentation and collaboration tools. Experience designing, implementing, and maintaining integrations across CRM, marketing, and operational platforms. Experience working within a shared delivery model, partnering with dedicated platform administrators, IT, developers, and vendors to define solutions, coordinate configuration and integration work, and validate delivery. Ability to translate business needs and analytical findings into practical technical solutions and process improvements. Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences and present findings and recommendations to leaders, employees, and vendors. Ability to solve practical problems, manage competing priorities, navigate ambiguity, and independently drive results. Advanced proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams. Ability to accurately record time worked in the correct department using the Company time keeping system. Hybrid position requires the employee to reside in Colorado and work from the Breckenridge office once a week, and as needed for additional meetings or events. Must be comfortable working in a pet-friendly office with pets and pet dander present. Regularly sit and work at a computer for extended periods; frequently communicate in person, by phone, and through electronic platforms; occasionally stand, walk, bend, reach, stoop, push, or pull; occasionally lift, carry, or move office equipment and materials weighing up to 25 pounds; specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Preferred Qualifications Salesforce Administrator, Business Analyst, Advanced Administrator, Marketing Cloud Administrator, Marketing Cloud Email Specialist, Marketing Cloud Consultant, or comparable certification. Experience with marketing automation, customer data, and digital engagement platforms, preferably Salesforce Marketing Cloud Engagement and Marketing Cloud Connect. Working knowledge of Marketing Cloud Data Extensions, audience segmentation, SQL queries, and automation workflows using Journey Builder, Automation Studio, Contact Builder, and MobileConnect (SMS). Experience designing and implementing solutions across Salesforce and connected marketing platforms, preferably Marketing Cloud Engagement, including supporting integrations with operational systems such as TSW or reservation platforms. Experience with WordPress or similar content management systems, including page and form updates, plugins, and coordinating changes with web developers or agencies. Working knowledge of website structure, HTML, CSS, and JavaScript tags, enough to troubleshoot forms, tracking, and data capture. Experience implementing and validating website and campaign tracking using Google Analytics 4, Google Tag Manager, UTM standards, and conversion tracking across web, email, and paid channels. Experience connecting web forms (such as Gravity Forms), booking engines (such as TravelClick/Amadeus or Inntopia), and landing pages to CRM and marketing automation platforms, including lead routing, attribution, and troubleshooting the flow of data into those systems. Familiarity with cookie consent, privacy, and web accessibility (ADA/WCAG) requirements as they apply to data collection and customer-facing forms. Experience supporting Marketing Operations, Sales Operations, customer service, or other business operations functions. Familiarity with lead-to-tour, reservation, sales, owner service . click apply for full job details
10/25/2026
Full time
Job Description Job Description Description: Marketing Business Systems Analyst Location: Breckenridge, CO (Hybrid - must reside in Colorado; in-office once a week and as needed) Position Type: Full-Time Exempt Compensation: $78,000 - $95,680 (DOE) About the Role At Breckenridge Grand Vacations, we create Grand Vacations by Sharing Smiles with every Owner, Guest, and coworker. As our Marketing Business Systems Analyst, you will be the driving force behind the technology that powers those smiles, leading the selection, implementation, and optimization of the marketing systems, applications, and integrations that enable a seamless customer journey from first data capture through purchase, owner upsell, and referral. You will be the subject matter expert for our marketing technology ecosystem, spanning Salesforce, Marketing Cloud, WordPress, Tableau, and a connected network of vendor platforms, translating complex business needs into clear technical requirements, workflows, and solutions. Working across our multi-channel marketing and sales teams, you will connect communication opportunities with the broader business, driving growth through innovation, automation, and efficiency. This is a hybrid position requiring the employee to reside in Colorado and work from our Breckenridge office, once a week and as needed for additional meetings or events. If you thrive in a collaborative, values-driven environment, are motivated by solving complex problems, and find deep satisfaction in building systems that create measurable impact for Owners, Guests, and coworkers, we'd love to meet you. Responsibilities Develop, implement, maintain, and optimize marketing applications, systems, integrations, and automation supporting tour generation, operational initiatives, and the customer journey. Serve as subject matter expert for marketing technology, including Salesforce platforms, TSW, WordPress/Gravity Forms, TravelClick, ChaseData/DialedIn, Tableau, DemandTools, NICE CXone, APIs, SFTP exchanges, and related technologies. Lead marketing technology and innovation initiatives, including system implementations, integrations, automation, website enhancements, CRM capabilities, behavioral tracking, digital personalization, and emerging technologies-and manage project roadmaps, priorities, timelines, budgets, risks, dependencies, change management, stakeholder communication, and business readiness. Analyze technology and business processes to identify gaps and recommend solutions that improve functionality, efficiency, scalability, and customer experience. Partner with Marketing, CRM Marketing, Sales, Operations, IT, Compliance, vendors, and other stakeholders to translate business needs into technical requirements, workflows, use cases, user stories, and acceptance criteria-and to enable targeted, integrated campaigns through effective use of customer data, tracking, preference management, A/B testing, progressive profiling, and automation. Manage and monitor system integrations and data flows-APIs, vendor connectors, scheduled jobs, automations, data synchronization, and lead handoffs-troubleshooting failures and coordinating resolution of cross-system issues. Support data integrity, governance, security, and compliance through established processes for data matching, deduplication, reconciliation, system access, configuration changes, consent management, customer preferences, and communication requirements such as CAN-SPAM, TCPA, and Do-Not-Call regulations. Develop and execute testing plans for system implementations, enhancements, and Salesforce seasonal releases, including user acceptance testing, regression testing, sandbox validation, data validation, issue resolution, and production readiness. Monitor system performance, usage, storage, messaging, email deliverability (including sender authentication, list hygiene, and bounce management), API consumption, and other technology resources to identify issues and opportunities for optimization. Leverage approved AI and automation tools to improve project discovery, requirements development, process analysis, documentation, testing, quality assurance, and data validation in accordance with Company policies. Maintain technical documentation and SOPs, coordinate system change control, manage vendor support escalations, train and enable users on new tools and processes, and promote consistent MarTech practices across platforms and departments. Uphold BGV's hospitality values: greeting everyone with enthusiasm, treating everyone with respect, making every interaction positive, taking personal responsibility, anticipating the needs of others, and supporting sustainability and community initiatives. Perform other duties as assigned. Requirements: Bachelor's degree in business, marketing, information systems, technology, or a related field, with 3+ years of related experience in digital, marketing technology, business systems, or technology management. Hands-on experience with Salesforce configuration-including objects, fields, validation rules, Flow automation, reports, dashboards, and user access concepts. Working knowledge of SQL, including joins, filtering, aggregation, and data validation, to investigate and reconcile customer and campaign data. Experience gathering business requirements, documenting workflows and acceptance criteria, troubleshooting integrations, and executing system and user acceptance testing. Experience troubleshooting integrations using field mappings, synchronization status, error logs, and an understanding of APIs, authentication, and scheduled file exchanges. Ability to assess downstream impacts of configuration and data changes across integrated systems. Proficiency with Excel for formulas, lookups, pivot tables, and data reconciliation, and with business documentation and collaboration tools. Experience designing, implementing, and maintaining integrations across CRM, marketing, and operational platforms. Experience working within a shared delivery model, partnering with dedicated platform administrators, IT, developers, and vendors to define solutions, coordinate configuration and integration work, and validate delivery. Ability to translate business needs and analytical findings into practical technical solutions and process improvements. Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences and present findings and recommendations to leaders, employees, and vendors. Ability to solve practical problems, manage competing priorities, navigate ambiguity, and independently drive results. Advanced proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams. Ability to accurately record time worked in the correct department using the Company time keeping system. Hybrid position requires the employee to reside in Colorado and work from the Breckenridge office once a week, and as needed for additional meetings or events. Must be comfortable working in a pet-friendly office with pets and pet dander present. Regularly sit and work at a computer for extended periods; frequently communicate in person, by phone, and through electronic platforms; occasionally stand, walk, bend, reach, stoop, push, or pull; occasionally lift, carry, or move office equipment and materials weighing up to 25 pounds; specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Preferred Qualifications Salesforce Administrator, Business Analyst, Advanced Administrator, Marketing Cloud Administrator, Marketing Cloud Email Specialist, Marketing Cloud Consultant, or comparable certification. Experience with marketing automation, customer data, and digital engagement platforms, preferably Salesforce Marketing Cloud Engagement and Marketing Cloud Connect. Working knowledge of Marketing Cloud Data Extensions, audience segmentation, SQL queries, and automation workflows using Journey Builder, Automation Studio, Contact Builder, and MobileConnect (SMS). Experience designing and implementing solutions across Salesforce and connected marketing platforms, preferably Marketing Cloud Engagement, including supporting integrations with operational systems such as TSW or reservation platforms. Experience with WordPress or similar content management systems, including page and form updates, plugins, and coordinating changes with web developers or agencies. Working knowledge of website structure, HTML, CSS, and JavaScript tags, enough to troubleshoot forms, tracking, and data capture. Experience implementing and validating website and campaign tracking using Google Analytics 4, Google Tag Manager, UTM standards, and conversion tracking across web, email, and paid channels. Experience connecting web forms (such as Gravity Forms), booking engines (such as TravelClick/Amadeus or Inntopia), and landing pages to CRM and marketing automation platforms, including lead routing, attribution, and troubleshooting the flow of data into those systems. Familiarity with cookie consent, privacy, and web accessibility (ADA/WCAG) requirements as they apply to data collection and customer-facing forms. Experience supporting Marketing Operations, Sales Operations, customer service, or other business operations functions. Familiarity with lead-to-tour, reservation, sales, owner service . click apply for full job details
Invictus International Consulting, LLC
Alexandria, Virginia
Job Description Job Description Title: Enterprise Architecture Subject Matter Expert IV Location: Alexandria, VA Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph Description: Invictus, a Red River company, delivers technology and services supporting government and national security missions. We combine cleared mission expertise with enterprise engineering, technology partnerships and large-program execution in support of advanced modernization, cybersecurity, intelligence and systems integration. Our teams support complex operational environments across the U.S. and around the world, helping customers strengthen resilience, accelerate mission outcomes and deploy capabilities that meet demanding mission requirements. Learn more at . Job Details: Analyze user's requirements, concept of operations documents, and high level system architectures to develop network requirements specifications Guide users in formulating requirements, advises alternative approaches, and conducts feasibility studies Analyze network requirements and capacity and leads design and development activities Provide technical leadership for the integration of network requirements, design, and technology Incorporate new network plans, design, and systems into ongoing operations Develop network architecture and network design documentation Guide network development and implementation planning through assessment or preparation of network engineering management plans and network integration and test plans Design and perform integration of new technologies Provide advanced troubleshooting and problem resolution of complex network problems when required Interact with the Government regarding Network Engineering technical considerations Communicates with other program personnel, government leads, and senior executives Analyze business requirements to develop technical network solutions and their framework Perform network modeling, analysis, and planning. Develop technology roadmaps Develop test plans, implementation plans, and project timelines for various projects Stay abreast of how technology infrastructures are currently impacting and driving competitors Write functional requirements/specifications documents Assess development/test strategies Responsible for managing very complex and/or high risk programs, and shall not serve in any other capability Supervise assigned technical staff, including subordinate managers Establish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware system Design operating/hardware systems; formulate system concepts and architecture, specific requirements, and develop implementation approaches. Identify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of systems specifications and technical documentation Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis Conduct and/or approve end-to-end system trade analyses to optimize system operations over its life-cycle through the proper balance of non-functional system performance areas Requirements: Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree Minimum eight (8) years of relevant experience in addition to education level Must possess current DoD 8570 IAT II and JNCIE or CCIE (or equivalent) certifications Experience working in a DoD or IC environment desired Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph Equal Opportunity Employer/Veteran/Disabled Job Posted by ApplicantPro
10/25/2026
Full time
Job Description Job Description Title: Enterprise Architecture Subject Matter Expert IV Location: Alexandria, VA Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph Description: Invictus, a Red River company, delivers technology and services supporting government and national security missions. We combine cleared mission expertise with enterprise engineering, technology partnerships and large-program execution in support of advanced modernization, cybersecurity, intelligence and systems integration. Our teams support complex operational environments across the U.S. and around the world, helping customers strengthen resilience, accelerate mission outcomes and deploy capabilities that meet demanding mission requirements. Learn more at . Job Details: Analyze user's requirements, concept of operations documents, and high level system architectures to develop network requirements specifications Guide users in formulating requirements, advises alternative approaches, and conducts feasibility studies Analyze network requirements and capacity and leads design and development activities Provide technical leadership for the integration of network requirements, design, and technology Incorporate new network plans, design, and systems into ongoing operations Develop network architecture and network design documentation Guide network development and implementation planning through assessment or preparation of network engineering management plans and network integration and test plans Design and perform integration of new technologies Provide advanced troubleshooting and problem resolution of complex network problems when required Interact with the Government regarding Network Engineering technical considerations Communicates with other program personnel, government leads, and senior executives Analyze business requirements to develop technical network solutions and their framework Perform network modeling, analysis, and planning. Develop technology roadmaps Develop test plans, implementation plans, and project timelines for various projects Stay abreast of how technology infrastructures are currently impacting and driving competitors Write functional requirements/specifications documents Assess development/test strategies Responsible for managing very complex and/or high risk programs, and shall not serve in any other capability Supervise assigned technical staff, including subordinate managers Establish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware system Design operating/hardware systems; formulate system concepts and architecture, specific requirements, and develop implementation approaches. Identify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of systems specifications and technical documentation Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis Conduct and/or approve end-to-end system trade analyses to optimize system operations over its life-cycle through the proper balance of non-functional system performance areas Requirements: Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree Minimum eight (8) years of relevant experience in addition to education level Must possess current DoD 8570 IAT II and JNCIE or CCIE (or equivalent) certifications Experience working in a DoD or IC environment desired Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph Equal Opportunity Employer/Veteran/Disabled Job Posted by ApplicantPro
Job Description Job Description AMTS is hiring a PLC Controls Coordinator (ICA Controls Automation). The ICA Coordinator will serve as the dedicated bridge between owner 's Design & Construction teams and the Controls Software Development organization. Ensure that PLC and SCADA software deliverables are produced on time, meet quality standards, and align with the construction schedule - enabling true plug-and-play panel delivery to site. Accountable from early planning through commissioning, startup, and formal handover. Responsibilities: Design Document & Engineering Input Management • Maintain and distribute the current I/O list to software developers, tracking revisions and communicating changes that affect PLC tag databases or SCADA graphics • Manage IP address assignment registers for PLCs, Remote I/O (RIO) panels, packaged equipment controllers, and network devices • Provide up-to-date P&IDs, System Operating Objectives (SOOs), sequence narratives, and cause-and-effect matrices to support logic development • Provide up-to-date PLC memory maps and I/O addresses from vendors to support accurate SCADA development • Flag design changes (DCNs/ECNs) with software impact, assess scope change implications, and communicate urgency to both design and development teams • Maintain a document distribution log confirming software developers are always working from approved, latest-revision documents Software Development Coordination & Schedule • Maintain and actively update the software development progress dashboard; provide weekly status reports to project leadership • Coordinate with the e-panel fabrication shop to confirm software and hardware configuration loading timelines prior to panel shipment • Track software development milestones against the construction schedule; identify float erosion, resource constraints, and risks to FAT/OAT timelines • Confirm all software deliverables are version-controlled and released through the appropriate approval workflow before loading into panels RFI Management - Software & Controls • Log, track, and assign all software-related RFIs; ensure each has a clear owner and response deadline • Route RFIs to the correct respondent and escalate overdue items to prevent schedule impact • Consolidate and communicate RFI responses back to developers in a timely, actionable format • Identify recurring RFI patterns signaling systemic design documentation gaps and recommend corrective action Software Acceptance Testing (PAT & OAT) Coordination • Facilitate development of PAT test documents in collaboration with startup engineers, system owners, design, and the software development team • Ensure PAT is conducted in simulation mode with the relevant system owner present; track punch list items through closure • Coordinate OAT activities, confirming all pre-conditions (instrument calibration, loop check completion, network connectivity, system energization) are satisfied • Track and manage the punch list generated during PAT and OAT; maintain complete test documentation package for handover Commissioning Readiness & Field Coordination • Monitor system energization and network connectivity status; communicate to the software development team when conditions are met to deploy SCADA or initiate loop checking • Coordinate with the Owner Commissioning Team on system turnover readiness; confirm loop check documents and instrument installation completion prior to deploying field and SCADA teams • Serve as the communication hub between I&C contractor field crews and SCADA/PLC software developers during end-to-end loop checks • Resolve or escalate issues arising during field commissioning with clear escalation paths for safety-critical and schedule-critical items Cx Alloy Checklist Completion & Reporting • Actively assist in the completion of Cx Alloy checklists for controls systems • Report system completion status and outstanding checklist items to the Commissioning Manager regularly • Support the formal handover process by confirming all documentation, test records, and punch list items are closed or formally deferred per project procedures Phase-Based Activity Summary: Project Phase Key Coordinator Activities Early Planning Establish document distribution protocol; develop software development schedule; define FAT/PAT/OAT scope; set up progress dashboard and RFI tracking; confirm IP scheme and network architecture Design Distribute I/O lists, P&IDs, SOOs to development teams; track and communicate design changes with software impact; manage developer RFIs; monitor and report software progress weekly Panel Fabrication & FAT Confirm software/hardware loaded at e-panel shop before shipment; coordinate FAT logistics; track and close FAT punch list; confirm version-controlled software locked for shipment Site Installation & Pre-Cx Confirm panel installation aligns with plug-and-play config; monitor network panel energization and IT switch config; prepare loop check document packages Commissioning (PAT / Loop Check) Coordinate PAT sessions; issue work directives to I&C field crews and SCADA developers; manage loop check sequencing; update Cx Alloy checklists OAT & Startup Confirm all PAT punch items closed before OAT; coordinate OAT execution; maintain test documentation package for handover Handover Confirm all Cx Alloy checklists complete; ensure software as-built documentation submitted; coordinate final punch list disposition; support formal system acceptance Key Skills: - Technical Knowledge: Understanding of PLC/SCADA systems, I/O architecture, and control panel configuration (Siemens S7 / TIA Portal preferred); ability to read P&IDs, I/O lists, cause-and-effect matrices, and SOO narratives; familiarity with industrial network architecture (PROFINET, Ethernet/IP, VLANs, OT cybersecurity); working knowledge of semiconductor fab life safety systems (gas detection, EMO interlocks) preferred - Project Coordination: Demonstrated experience coordinating multi-disciplinary teams across design, construction, and software disciplines; proficiency with Primavera P6 and progress dashboards; experience managing RFI workflows and technical document control; familiarity with Cx Alloy or equivalent commissioning management platforms - Communication & Leadership: Clear, structured written and verbal communication; proactive risk identification and escalation; ability to manage competing priorities across multiple active systems; comfortable working across time zones with offshore development teams Performance Indicators: - PLC/SCADA software deliverables completed and loaded prior to FAT/panel ship date - on schedule - Software RFIs closed within defined response time targets (standard 5 business days; critical 48 hours) - Dashboard current and distributed on weekly cadence with no missed reporting cycles - Zero loop check delays attributable to software readiness or network configuration coordination gaps - PAT and OAT punch list items tracked to closure; no items unresolved at system handover - Cx Alloy checklists for controls systems completed accurately and on time per commissioning schedule Primary Tools: Cx Alloy, Primavera P6, Software Development Dashboard, RFI Tracking System, TIA Portal, FactoryTalk / SCADA Platform Company Description AM Technical Solutions (AM), founded in 1994, is a proven and licensed architect, engineering, and construction firm. Our company delivers the entire scope of work for high-tech construction projects on schedule, on budget, and at the level of quality required by customers. The AM core foundation was built on quality programs that optimized semiconductor facility operations. As the company developed, AM added core competencies on pre-construction, procurement, and construction. Further, through strategic acquisitions, we added design, commissioning, and validation to create a complete end-to-end solution for high-tech construction project delivery. AMTS AE is a licensed Engineering and Architecture, Business Unit of AM Technical Solutions. At AMTS AE, we focus on providing design and consulting services for advanced technology, government, university, and industrial clients, specializing in research, pilot lines, manufacturing, cleanrooms, and advanced laboratories. We also provide start-up consulting, process improvements, industrial engineering, and high-tech operations support. For more information, please visit Company Description AM Technical Solutions (AM), founded in 1994, is a proven and licensed architect, engineering, and construction firm. Our company delivers the entire scope of work for high-tech construction projects on schedule, on budget, and at the level of quality required by customers. The AM core foundation was built on quality programs that optimized semiconductor facility operations. As the company developed, AM added core competencies on pre-construction, procurement, and construction. Further, through strategic acquisitions, we added design, commissioning . click apply for full job details
10/25/2026
Full time
Job Description Job Description AMTS is hiring a PLC Controls Coordinator (ICA Controls Automation). The ICA Coordinator will serve as the dedicated bridge between owner 's Design & Construction teams and the Controls Software Development organization. Ensure that PLC and SCADA software deliverables are produced on time, meet quality standards, and align with the construction schedule - enabling true plug-and-play panel delivery to site. Accountable from early planning through commissioning, startup, and formal handover. Responsibilities: Design Document & Engineering Input Management • Maintain and distribute the current I/O list to software developers, tracking revisions and communicating changes that affect PLC tag databases or SCADA graphics • Manage IP address assignment registers for PLCs, Remote I/O (RIO) panels, packaged equipment controllers, and network devices • Provide up-to-date P&IDs, System Operating Objectives (SOOs), sequence narratives, and cause-and-effect matrices to support logic development • Provide up-to-date PLC memory maps and I/O addresses from vendors to support accurate SCADA development • Flag design changes (DCNs/ECNs) with software impact, assess scope change implications, and communicate urgency to both design and development teams • Maintain a document distribution log confirming software developers are always working from approved, latest-revision documents Software Development Coordination & Schedule • Maintain and actively update the software development progress dashboard; provide weekly status reports to project leadership • Coordinate with the e-panel fabrication shop to confirm software and hardware configuration loading timelines prior to panel shipment • Track software development milestones against the construction schedule; identify float erosion, resource constraints, and risks to FAT/OAT timelines • Confirm all software deliverables are version-controlled and released through the appropriate approval workflow before loading into panels RFI Management - Software & Controls • Log, track, and assign all software-related RFIs; ensure each has a clear owner and response deadline • Route RFIs to the correct respondent and escalate overdue items to prevent schedule impact • Consolidate and communicate RFI responses back to developers in a timely, actionable format • Identify recurring RFI patterns signaling systemic design documentation gaps and recommend corrective action Software Acceptance Testing (PAT & OAT) Coordination • Facilitate development of PAT test documents in collaboration with startup engineers, system owners, design, and the software development team • Ensure PAT is conducted in simulation mode with the relevant system owner present; track punch list items through closure • Coordinate OAT activities, confirming all pre-conditions (instrument calibration, loop check completion, network connectivity, system energization) are satisfied • Track and manage the punch list generated during PAT and OAT; maintain complete test documentation package for handover Commissioning Readiness & Field Coordination • Monitor system energization and network connectivity status; communicate to the software development team when conditions are met to deploy SCADA or initiate loop checking • Coordinate with the Owner Commissioning Team on system turnover readiness; confirm loop check documents and instrument installation completion prior to deploying field and SCADA teams • Serve as the communication hub between I&C contractor field crews and SCADA/PLC software developers during end-to-end loop checks • Resolve or escalate issues arising during field commissioning with clear escalation paths for safety-critical and schedule-critical items Cx Alloy Checklist Completion & Reporting • Actively assist in the completion of Cx Alloy checklists for controls systems • Report system completion status and outstanding checklist items to the Commissioning Manager regularly • Support the formal handover process by confirming all documentation, test records, and punch list items are closed or formally deferred per project procedures Phase-Based Activity Summary: Project Phase Key Coordinator Activities Early Planning Establish document distribution protocol; develop software development schedule; define FAT/PAT/OAT scope; set up progress dashboard and RFI tracking; confirm IP scheme and network architecture Design Distribute I/O lists, P&IDs, SOOs to development teams; track and communicate design changes with software impact; manage developer RFIs; monitor and report software progress weekly Panel Fabrication & FAT Confirm software/hardware loaded at e-panel shop before shipment; coordinate FAT logistics; track and close FAT punch list; confirm version-controlled software locked for shipment Site Installation & Pre-Cx Confirm panel installation aligns with plug-and-play config; monitor network panel energization and IT switch config; prepare loop check document packages Commissioning (PAT / Loop Check) Coordinate PAT sessions; issue work directives to I&C field crews and SCADA developers; manage loop check sequencing; update Cx Alloy checklists OAT & Startup Confirm all PAT punch items closed before OAT; coordinate OAT execution; maintain test documentation package for handover Handover Confirm all Cx Alloy checklists complete; ensure software as-built documentation submitted; coordinate final punch list disposition; support formal system acceptance Key Skills: - Technical Knowledge: Understanding of PLC/SCADA systems, I/O architecture, and control panel configuration (Siemens S7 / TIA Portal preferred); ability to read P&IDs, I/O lists, cause-and-effect matrices, and SOO narratives; familiarity with industrial network architecture (PROFINET, Ethernet/IP, VLANs, OT cybersecurity); working knowledge of semiconductor fab life safety systems (gas detection, EMO interlocks) preferred - Project Coordination: Demonstrated experience coordinating multi-disciplinary teams across design, construction, and software disciplines; proficiency with Primavera P6 and progress dashboards; experience managing RFI workflows and technical document control; familiarity with Cx Alloy or equivalent commissioning management platforms - Communication & Leadership: Clear, structured written and verbal communication; proactive risk identification and escalation; ability to manage competing priorities across multiple active systems; comfortable working across time zones with offshore development teams Performance Indicators: - PLC/SCADA software deliverables completed and loaded prior to FAT/panel ship date - on schedule - Software RFIs closed within defined response time targets (standard 5 business days; critical 48 hours) - Dashboard current and distributed on weekly cadence with no missed reporting cycles - Zero loop check delays attributable to software readiness or network configuration coordination gaps - PAT and OAT punch list items tracked to closure; no items unresolved at system handover - Cx Alloy checklists for controls systems completed accurately and on time per commissioning schedule Primary Tools: Cx Alloy, Primavera P6, Software Development Dashboard, RFI Tracking System, TIA Portal, FactoryTalk / SCADA Platform Company Description AM Technical Solutions (AM), founded in 1994, is a proven and licensed architect, engineering, and construction firm. Our company delivers the entire scope of work for high-tech construction projects on schedule, on budget, and at the level of quality required by customers. The AM core foundation was built on quality programs that optimized semiconductor facility operations. As the company developed, AM added core competencies on pre-construction, procurement, and construction. Further, through strategic acquisitions, we added design, commissioning, and validation to create a complete end-to-end solution for high-tech construction project delivery. AMTS AE is a licensed Engineering and Architecture, Business Unit of AM Technical Solutions. At AMTS AE, we focus on providing design and consulting services for advanced technology, government, university, and industrial clients, specializing in research, pilot lines, manufacturing, cleanrooms, and advanced laboratories. We also provide start-up consulting, process improvements, industrial engineering, and high-tech operations support. For more information, please visit Company Description AM Technical Solutions (AM), founded in 1994, is a proven and licensed architect, engineering, and construction firm. Our company delivers the entire scope of work for high-tech construction projects on schedule, on budget, and at the level of quality required by customers. The AM core foundation was built on quality programs that optimized semiconductor facility operations. As the company developed, AM added core competencies on pre-construction, procurement, and construction. Further, through strategic acquisitions, we added design, commissioning . click apply for full job details
Pay Range: $59.35hr - $77.03hr Job Overview: We are seeking an experienced Microsoft Purview Engineer to design, implement, configure, and operate enterprise data security, information protection, compliance, and data governance solutions using Microsoft Purview. The engineer will translate enterprise data protection and governance requirements into scalable technical solutions across Microsoft Fabric, Azure, cloud, endpoint, and enterprise data environments. The role partners with cybersecurity, data, cloud, Fabric, Microsoft 365, architecture, legal and compliance, application, and business teams to protect sensitive information while enabling secure data use, analytics, Microsoft Fabric, and enterprise AI adoption. Major Responsibilities: Design, configure, deploy, and support Microsoft Purview capabilities across enterprise environments. Engineer solutions for information protection, sensitivity labeling, Data Loss Prevention (DLP), data classification, and data security posture management. Configure sensitive information types, classifiers, labels, policies, and related data protection controls in Microsoft Fabric. Develop and maintain enterprise standards, configurations, operating procedures, and support documentation. Troubleshoot complex Purview configuration, policy, integration, and operational issues. Automate repeatable administration, monitoring, and engineering activities where appropriate. Design and implement DLP policies for Microsoft Fabric and other supported enterprise environments. Implement and maintain enterprise sensitivity labels and information-protection policies in Microsoft Fabric. Support Client and classification of sensitive information using Sensitive Information Types and classifiers. Analyze policy matches, exceptions, false positives, and business impact; tune controls to improve effectiveness. Collaborate with application owners, data owners, and data stewards to remediate identified data-protection risks. Implement and support Microsoft Purview Data Map and Unified Catalog capabilities. Configure scanning and metadata Client across supported enterprise data environments. Support data cataloging, business metadata, classification, lineage, data domains, and governance processes. Work with data owners and stewards to improve data discoverability, ownership, quality, and governance. Implement role-based access aligned with least-privilege principles. Engineer and support Purview capabilities that improve visibility into sensitive-data exposure and risk. Support Data Security Posture Management and collaborate with security teams on remediation. Support Insider Risk Management, Audit, and data-security investigation requirements where applicable. Develop monitoring and reporting for policy coverage, data exposure, control effectiveness, and remediation status. Partner with cybersecurity teams during investigations involving sensitive enterprise information. Configure and support Client, Audit, Data Lifecycle Management, Records Management, and Compliance Manager based on organizational requirements. Partner with Legal, Cybersecurity, Privacy, Records Management, and Compliance teams to translate requirements into technical configurations. Support retention, records, and information lifecycle requirements. Produce technical documentation and evidence for governance, audit, and compliance processes. Support secure enterprise adoption of AI applications and AI agents through appropriate Purview data-security controls. Identify sensitive-data exposure and oversharing risks associated with enterprise AI use. Work with AI, cybersecurity, identity, application, and data teams to establish reusable data-protection patterns for AI solutions. Evaluate evolving Purview capabilities applicable to AI data security and incorporate approved capabilities into enterprise architecture. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Data Engineering, or a related discipline, or equivalent relevant experience with 6+ years of relevant experience. Strong hands-on experience with Microsoft Purview, Microsoft Fabric, Microsoft 365 security and compliance technologies, data governance, or enterprise data security. Demonstrated Azure + Purview + Fabric/OneLake experience. Advanced hands-on expertise implementing Microsoft Purview solutions in large enterprise environments. Ability to independently design complex Purview solutions and translate security, governance, and compliance requirements into technical architectures. Experience with Microsoft Fabric, OneLake, Azure Data Lake, Azure SQL, and related enterprise data platforms. Experience implementing or supporting Information Protection, sensitivity labels, DLP, data classification, retention, or related capabilities. Strong understanding of Microsoft Azure, Microsoft Fabric, and Microsoft 365. Ability to lead technical initiatives, solution designs, implementation patterns, and production deployments. Ability to mentor engineers and establish engineering standards and implementation practices. Ability to evaluate emerging Purview capabilities and recommend enterprise adoption approaches. Experience troubleshooting complex enterprise security or data-governance configurations. Understanding of data governance, privacy, security, and information lifecycle concepts. Strong analytical, documentation, communication, and stakeholder-management skills. Ability to lead complex technical workstreams and coordinate delivery with multiple application and platform teams. Demonstrated technical leadership across multidisciplinary teams. Preferred Qualifications: Microsoft Purview implementation experience in a large global enterprise. Experience with Microsoft Entra ID and Azure security. Experience with PowerShell, APIs, scripting, and configuration automation. Experience with enterprise data catalogs, metadata management, lineage, and governance. Experience with DLP, sensitivity labels, retention policies, eDiscovery, Insider Risk Management, and Data Security Posture Management. Knowledge of cybersecurity frameworks and regulatory or compliance requirements relevant to large enterprises. Experience securing data used by generative AI, Microsoft 365 Copilot, retrieval-augmented generation applications, or enterprise AI agents. Relevant Microsoft security, compliance, Azure, or data certifications. Preferred Certifications: Microsoft Certified: Fabric Analytics Engineer Associate. Microsoft Certified: Information Security Administrator Associate. Microsoft Azure certification. CISSP, CCSP, or CISM. Key Competencies: Microsoft Fabric. Data Security & Information Protection. Data Loss Prevention. Data Governance & Catalog. Sensitivity Labeling & Classification. Data Security Posture Management. Microsoft 365 Security & Compliance. Azure Data & Cloud Security. eDiscovery & Information Lifecycle. AI & Copilot Data Security. Automation & Engineering. Technical Leadership. Cross-functional Collaboration. Microsoft Purview Engineering. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
10/25/2026
Full time
Pay Range: $59.35hr - $77.03hr Job Overview: We are seeking an experienced Microsoft Purview Engineer to design, implement, configure, and operate enterprise data security, information protection, compliance, and data governance solutions using Microsoft Purview. The engineer will translate enterprise data protection and governance requirements into scalable technical solutions across Microsoft Fabric, Azure, cloud, endpoint, and enterprise data environments. The role partners with cybersecurity, data, cloud, Fabric, Microsoft 365, architecture, legal and compliance, application, and business teams to protect sensitive information while enabling secure data use, analytics, Microsoft Fabric, and enterprise AI adoption. Major Responsibilities: Design, configure, deploy, and support Microsoft Purview capabilities across enterprise environments. Engineer solutions for information protection, sensitivity labeling, Data Loss Prevention (DLP), data classification, and data security posture management. Configure sensitive information types, classifiers, labels, policies, and related data protection controls in Microsoft Fabric. Develop and maintain enterprise standards, configurations, operating procedures, and support documentation. Troubleshoot complex Purview configuration, policy, integration, and operational issues. Automate repeatable administration, monitoring, and engineering activities where appropriate. Design and implement DLP policies for Microsoft Fabric and other supported enterprise environments. Implement and maintain enterprise sensitivity labels and information-protection policies in Microsoft Fabric. Support Client and classification of sensitive information using Sensitive Information Types and classifiers. Analyze policy matches, exceptions, false positives, and business impact; tune controls to improve effectiveness. Collaborate with application owners, data owners, and data stewards to remediate identified data-protection risks. Implement and support Microsoft Purview Data Map and Unified Catalog capabilities. Configure scanning and metadata Client across supported enterprise data environments. Support data cataloging, business metadata, classification, lineage, data domains, and governance processes. Work with data owners and stewards to improve data discoverability, ownership, quality, and governance. Implement role-based access aligned with least-privilege principles. Engineer and support Purview capabilities that improve visibility into sensitive-data exposure and risk. Support Data Security Posture Management and collaborate with security teams on remediation. Support Insider Risk Management, Audit, and data-security investigation requirements where applicable. Develop monitoring and reporting for policy coverage, data exposure, control effectiveness, and remediation status. Partner with cybersecurity teams during investigations involving sensitive enterprise information. Configure and support Client, Audit, Data Lifecycle Management, Records Management, and Compliance Manager based on organizational requirements. Partner with Legal, Cybersecurity, Privacy, Records Management, and Compliance teams to translate requirements into technical configurations. Support retention, records, and information lifecycle requirements. Produce technical documentation and evidence for governance, audit, and compliance processes. Support secure enterprise adoption of AI applications and AI agents through appropriate Purview data-security controls. Identify sensitive-data exposure and oversharing risks associated with enterprise AI use. Work with AI, cybersecurity, identity, application, and data teams to establish reusable data-protection patterns for AI solutions. Evaluate evolving Purview capabilities applicable to AI data security and incorporate approved capabilities into enterprise architecture. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Data Engineering, or a related discipline, or equivalent relevant experience with 6+ years of relevant experience. Strong hands-on experience with Microsoft Purview, Microsoft Fabric, Microsoft 365 security and compliance technologies, data governance, or enterprise data security. Demonstrated Azure + Purview + Fabric/OneLake experience. Advanced hands-on expertise implementing Microsoft Purview solutions in large enterprise environments. Ability to independently design complex Purview solutions and translate security, governance, and compliance requirements into technical architectures. Experience with Microsoft Fabric, OneLake, Azure Data Lake, Azure SQL, and related enterprise data platforms. Experience implementing or supporting Information Protection, sensitivity labels, DLP, data classification, retention, or related capabilities. Strong understanding of Microsoft Azure, Microsoft Fabric, and Microsoft 365. Ability to lead technical initiatives, solution designs, implementation patterns, and production deployments. Ability to mentor engineers and establish engineering standards and implementation practices. Ability to evaluate emerging Purview capabilities and recommend enterprise adoption approaches. Experience troubleshooting complex enterprise security or data-governance configurations. Understanding of data governance, privacy, security, and information lifecycle concepts. Strong analytical, documentation, communication, and stakeholder-management skills. Ability to lead complex technical workstreams and coordinate delivery with multiple application and platform teams. Demonstrated technical leadership across multidisciplinary teams. Preferred Qualifications: Microsoft Purview implementation experience in a large global enterprise. Experience with Microsoft Entra ID and Azure security. Experience with PowerShell, APIs, scripting, and configuration automation. Experience with enterprise data catalogs, metadata management, lineage, and governance. Experience with DLP, sensitivity labels, retention policies, eDiscovery, Insider Risk Management, and Data Security Posture Management. Knowledge of cybersecurity frameworks and regulatory or compliance requirements relevant to large enterprises. Experience securing data used by generative AI, Microsoft 365 Copilot, retrieval-augmented generation applications, or enterprise AI agents. Relevant Microsoft security, compliance, Azure, or data certifications. Preferred Certifications: Microsoft Certified: Fabric Analytics Engineer Associate. Microsoft Certified: Information Security Administrator Associate. Microsoft Azure certification. CISSP, CCSP, or CISM. Key Competencies: Microsoft Fabric. Data Security & Information Protection. Data Loss Prevention. Data Governance & Catalog. Sensitivity Labeling & Classification. Data Security Posture Management. Microsoft 365 Security & Compliance. Azure Data & Cloud Security. eDiscovery & Information Lifecycle. AI & Copilot Data Security. Automation & Engineering. Technical Leadership. Cross-functional Collaboration. Microsoft Purview Engineering. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job Description Job Description Job Summary The Network Architect is responsible for designing, implementing, and supporting secure, scalable, and reliable network solutions for clients across a range of industries. This is a client-facing role within an IT Value-Added Reseller (VAR) environment and requires a strong blend of technical expertise, consulting capability, and project execution skills. The ideal candidate has deep experience with medium business and enterprise-grade networking technologies, is comfortable in customer environments, and can align solutions with business goals. Key Responsibilities Network Design & Implementation Consult with clients to assess technical requirements and understand their business objectives. Design and deploy network infrastructure including switches, routers, firewalls, wireless access points, SD-WAN, VPN, and ZTNA. Implement secure, segmented, and resilient network topologies for performance and reliability. Configure routing protocols, VLANs, VPNs, traffic policies, and related security settings. Consulting & Pre-Sales Support Act as a Subject Matter Expert (SME) to support the sales team during client discovery, design, and proposal development. Present technical solutions to a wide range of audiences including IT professionals, executives, and leadership teams. Collaborate with account managers and vendors to align technical proposals with customer needs. Operations & Support Troubleshoot network issues and provide responsive support to clients. Identify and proactively mitigate risks, performance bottlenecks, or misconfigurations in client environments. Collaborate with internal teams across departments to resolve escalated issues. Maintain detailed records of work performed in the ticketing system for billing, tracking, and knowledge sharing. Standards & Security Best Practices Follow industry frameworks and best practices for network security, monitoring, and configuration management. Document network architecture, configurations, and changes in accordance with internal standards. Contribute to the continuous improvement of engineering processes and documentation standards. Qualifications & Skills Required Experience & Education 5+ years of experience in a Network Engineering, Consulting, or Technical Implementation role, preferably within a VAR, MSP, or IT services firm. Proven ability to design, implement, and troubleshoot enterprise network environments. Strong understanding of routing protocols (OSPF, BGP, EIGRP, etc.), switching technologies, firewalls, wireless architecture, and security best practices. Technical & Operational Competencies Substantial understanding of the OSI model and networking protocols. Familiarity with Cisco, HPE, Extreme, Fortinet and other mainstream vendors platforms and configurations. Experience with network documentation standards. Consulting & Communication Skills Ability to communicate effectively with a range of client stakeholders including IT professionals, department heads, and executives. Strong interpersonal and relationship-building skills. Ability to distill technical information into business-relevant insights. Excellent problem-solving and troubleshooting skills. Strong written, verbal, and face-to-face communication skills. Engineering Certifications (Preferred) Cisco, HPE Aruba, Extreme, Fortinet or other network certifications. Eligibility & Work Location Requirements Candidates must reside in the Albuquerque, New Mexico area or be within reasonable commuting distance to Ardham's offices. This position is not eligible for relocation assistance. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship. Employment is contingent upon successful completion of background and employment verification checks. About Ardham Technologies Ardham Technologies is headquartered in Albuquerque, New Mexico, and is experiencing rapid growth throughout the Southwest and Texas regions. As an exciting and innovative technology company, Ardham Technologies is dedicated to powering clients into the future of IT through comprehensive managed services and cutting-edge technology solutions. Our mission is to transform how organizations approach their technology infrastructure by delivering innovative managed offerings that drive business success. With our expanding presence across multiple markets, we provide our team members with exceptional opportunities for professional growth while working with diverse clients across various industries. Join Ardham Technologies and be part of a dynamic team that's shaping the future of managed IT services in one of the fastest-growing technology markets in the country. As part of our hiring process, you must first complete a quick ( 10-minute) online survey via Culture Index. This helps us better align talent with our team dynamics and ensure the right fit for both your success and ours. Click Here to Complete
10/25/2026
Full time
Job Description Job Description Job Summary The Network Architect is responsible for designing, implementing, and supporting secure, scalable, and reliable network solutions for clients across a range of industries. This is a client-facing role within an IT Value-Added Reseller (VAR) environment and requires a strong blend of technical expertise, consulting capability, and project execution skills. The ideal candidate has deep experience with medium business and enterprise-grade networking technologies, is comfortable in customer environments, and can align solutions with business goals. Key Responsibilities Network Design & Implementation Consult with clients to assess technical requirements and understand their business objectives. Design and deploy network infrastructure including switches, routers, firewalls, wireless access points, SD-WAN, VPN, and ZTNA. Implement secure, segmented, and resilient network topologies for performance and reliability. Configure routing protocols, VLANs, VPNs, traffic policies, and related security settings. Consulting & Pre-Sales Support Act as a Subject Matter Expert (SME) to support the sales team during client discovery, design, and proposal development. Present technical solutions to a wide range of audiences including IT professionals, executives, and leadership teams. Collaborate with account managers and vendors to align technical proposals with customer needs. Operations & Support Troubleshoot network issues and provide responsive support to clients. Identify and proactively mitigate risks, performance bottlenecks, or misconfigurations in client environments. Collaborate with internal teams across departments to resolve escalated issues. Maintain detailed records of work performed in the ticketing system for billing, tracking, and knowledge sharing. Standards & Security Best Practices Follow industry frameworks and best practices for network security, monitoring, and configuration management. Document network architecture, configurations, and changes in accordance with internal standards. Contribute to the continuous improvement of engineering processes and documentation standards. Qualifications & Skills Required Experience & Education 5+ years of experience in a Network Engineering, Consulting, or Technical Implementation role, preferably within a VAR, MSP, or IT services firm. Proven ability to design, implement, and troubleshoot enterprise network environments. Strong understanding of routing protocols (OSPF, BGP, EIGRP, etc.), switching technologies, firewalls, wireless architecture, and security best practices. Technical & Operational Competencies Substantial understanding of the OSI model and networking protocols. Familiarity with Cisco, HPE, Extreme, Fortinet and other mainstream vendors platforms and configurations. Experience with network documentation standards. Consulting & Communication Skills Ability to communicate effectively with a range of client stakeholders including IT professionals, department heads, and executives. Strong interpersonal and relationship-building skills. Ability to distill technical information into business-relevant insights. Excellent problem-solving and troubleshooting skills. Strong written, verbal, and face-to-face communication skills. Engineering Certifications (Preferred) Cisco, HPE Aruba, Extreme, Fortinet or other network certifications. Eligibility & Work Location Requirements Candidates must reside in the Albuquerque, New Mexico area or be within reasonable commuting distance to Ardham's offices. This position is not eligible for relocation assistance. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship. Employment is contingent upon successful completion of background and employment verification checks. About Ardham Technologies Ardham Technologies is headquartered in Albuquerque, New Mexico, and is experiencing rapid growth throughout the Southwest and Texas regions. As an exciting and innovative technology company, Ardham Technologies is dedicated to powering clients into the future of IT through comprehensive managed services and cutting-edge technology solutions. Our mission is to transform how organizations approach their technology infrastructure by delivering innovative managed offerings that drive business success. With our expanding presence across multiple markets, we provide our team members with exceptional opportunities for professional growth while working with diverse clients across various industries. Join Ardham Technologies and be part of a dynamic team that's shaping the future of managed IT services in one of the fastest-growing technology markets in the country. As part of our hiring process, you must first complete a quick ( 10-minute) online survey via Culture Index. This helps us better align talent with our team dynamics and ensure the right fit for both your success and ours. Click Here to Complete
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Job Description Description The Leidos Digital Sector is seeking a qualified Capture Manager to support the pursuit of opportunities across the Military Services markets. The Capture Manager is responsible for the capture leadership of assigned opportunities in support of the Digital growth strategy. The capture manager must thrive in an environment where they are responsible for the management and execution of the full BD life-cycle process across multiple simultaneous pursuits and proposals. The Capture Manager will routinely be assigned 2-3 large ($100M+) solicitation pursuits at various stages of capture at the same time. The ideal candidate will have previously served as a capture manager with proven experience supporting DoD Digital/IT customers and have a network of contacts. Successful candidates will have the ability to conceptualize a vision for winning, to develop a capture plan that implements the vision and translates into win themes, to adjust the vision as the procurement unfolds, and to focus and manage the capture activities and team (internal and external) to achieve the vision through final proposal submission and assist in preparing the execution team to perform quickly post award. Primary Responsibilities: Develop a plan for securing knowledge and understanding of the customer's requirements, issues, and needs during the pursuit and capture phases and lead planning sessions with core team Coordinate meetings with customers, competitors, clients, and teammates to develop market insight on requirements, acquisition strategy, acquisition timing, and contract vehicle choices Plan and participate in capture activities, to include opportunity gate reviews, black hat sessions, collaboration and workshop sessions, proposal reviews Lead competitive assessments, teaming, and price-to-win efforts. Support the writing of white papers, RFI responses, and other proposal artifacts as assigned Apply a practical application (including documentation) of the Leidos capture planning process and practices Brief capture status to senior management at specified milestones in the capture process, when material changes occur and as needed Support other business development activities as assigned Conduct after action reviews for all business opportunity capture participants to document lessons learned and identify necessary adjustments to capture technique, strategy, and actions Mentor other program managers and rotational program staff in the capture management process Basic Qualifications: Bachelor's degree and 12+ years of related experience or Master's degree and 10+ years of prior relevant experience. Additional experience may be considered in lieu of a degree. Leadership skills to develop, organize and execute significant capture activities, including building industry teams, assessing win probability, and executing customer call plans to shape acquisitions, in order to respond to and win business with new and existing customers This role requires that the successful candidate have a proven track record of successful capture management in the enterprise IT market across multiple organizations and program offices in the Department of Defense at a variety of acquisition sizes A track record of leading and winning contracts or managing pipeline Experience leading teams in a virtual environment Technical writing and proposal development experience Strong verbal communication skills and prior experience briefing executives Willingness to travel to other U.S. cities to support customer visits and strategy workshops. Estimated up to 50% annually as required. Ability to obtain a Top Secret level clearance. Preferred Qualifications: 3+ years program management or systems engineering experience a plus Completed professional training in Capture Management 5+ Years of EIT and Cyber Experience If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting:October 22, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range:Pay Range $131,300.00 - $237,350.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at -benefits. Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
10/25/2026
Full time
Job Description Description The Leidos Digital Sector is seeking a qualified Capture Manager to support the pursuit of opportunities across the Military Services markets. The Capture Manager is responsible for the capture leadership of assigned opportunities in support of the Digital growth strategy. The capture manager must thrive in an environment where they are responsible for the management and execution of the full BD life-cycle process across multiple simultaneous pursuits and proposals. The Capture Manager will routinely be assigned 2-3 large ($100M+) solicitation pursuits at various stages of capture at the same time. The ideal candidate will have previously served as a capture manager with proven experience supporting DoD Digital/IT customers and have a network of contacts. Successful candidates will have the ability to conceptualize a vision for winning, to develop a capture plan that implements the vision and translates into win themes, to adjust the vision as the procurement unfolds, and to focus and manage the capture activities and team (internal and external) to achieve the vision through final proposal submission and assist in preparing the execution team to perform quickly post award. Primary Responsibilities: Develop a plan for securing knowledge and understanding of the customer's requirements, issues, and needs during the pursuit and capture phases and lead planning sessions with core team Coordinate meetings with customers, competitors, clients, and teammates to develop market insight on requirements, acquisition strategy, acquisition timing, and contract vehicle choices Plan and participate in capture activities, to include opportunity gate reviews, black hat sessions, collaboration and workshop sessions, proposal reviews Lead competitive assessments, teaming, and price-to-win efforts. Support the writing of white papers, RFI responses, and other proposal artifacts as assigned Apply a practical application (including documentation) of the Leidos capture planning process and practices Brief capture status to senior management at specified milestones in the capture process, when material changes occur and as needed Support other business development activities as assigned Conduct after action reviews for all business opportunity capture participants to document lessons learned and identify necessary adjustments to capture technique, strategy, and actions Mentor other program managers and rotational program staff in the capture management process Basic Qualifications: Bachelor's degree and 12+ years of related experience or Master's degree and 10+ years of prior relevant experience. Additional experience may be considered in lieu of a degree. Leadership skills to develop, organize and execute significant capture activities, including building industry teams, assessing win probability, and executing customer call plans to shape acquisitions, in order to respond to and win business with new and existing customers This role requires that the successful candidate have a proven track record of successful capture management in the enterprise IT market across multiple organizations and program offices in the Department of Defense at a variety of acquisition sizes A track record of leading and winning contracts or managing pipeline Experience leading teams in a virtual environment Technical writing and proposal development experience Strong verbal communication skills and prior experience briefing executives Willingness to travel to other U.S. cities to support customer visits and strategy workshops. Estimated up to 50% annually as required. Ability to obtain a Top Secret level clearance. Preferred Qualifications: 3+ years program management or systems engineering experience a plus Completed professional training in Capture Management 5+ Years of EIT and Cyber Experience If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting:October 22, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range:Pay Range $131,300.00 - $237,350.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at -benefits. Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Job Description Position: Senior UAT Tester Location: McLean, Virginia Duration: Contract Job ID: 180346 Job Overview: The User Acceptance Testing (UAT) Liaison will serve as the primary bridge between business stakeholders, end users, and technical teams to ensure that delivered solutions meet business requirements and are ready for production deployment. This role is responsible for coordinating, planning, and executing UAT activities, facilitating defect triage, and ensuring that user feedback is captured, communicated, and resolved in a timely manner. The ideal candidate will have strong analytical skills, excellent communication abilities, and a solid understanding of software development and testing lifecycles. Responsibilities: Act as the central point of contact between business users, project managers, QA teams, and developers during UAT cycles. Collaborate with business analysts and stakeholders to understand business requirements and translate them into UAT scenarios and test cases. Develop, review, and maintain UAT test plans, test cases, and test scripts to validate end-to-end business processes. Coordinate UAT schedules, test cycles, and resource planning with business and technical teams. Facilitate UAT kick-off meetings, daily stand-ups, and status meetings to track progress and address issues. Guide and support business users in executing test cases, documenting results, and logging defects. Perform hands-on UAT execution when needed, including data setup, test execution, and validation of results. Manage defect triage sessions, prioritize issues, and work with development and QA teams to ensure timely resolution. Track and report UAT metrics, including test coverage, defect trends, and readiness for go-live. Ensure that all UAT deliverables are completed, reviewed, and approved according to project timelines. Document and communicate UAT findings, risks, and recommendations to project leadership and stakeholders. Support go-live readiness activities, including user sign-off, contingency planning, and post-implementation validation. Contribute to continuous improvement of UAT processes, templates, and best practices. Ensure adherence to organizational standards, compliance requirements, and quality assurance guidelines. Qualifications: Bachelor's degree in Information Technology, Business, Computer Science, or a related field, or equivalent work experience. Proven experience in user acceptance testing, business analysis, or QA within software implementation or enhancement projects. Strong understanding of the software development lifecycle (SDLC) and testing methodologies, including UAT best practices. Experience creating UAT test plans, test cases, and test scripts based on business requirements and process flows. Demonstrated ability to work effectively with business stakeholders, end users, and technical teams. Excellent verbal and written communication skills, with the ability to clearly explain issues, risks, and recommendations. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience using test management and defect tracking tools (e.g., JIRA, Azure DevOps, or similar platforms). Ability to manage multiple UAT cycles and priorities in a fast-paced, deadline-driven environment. Comfortable facilitating meetings, workshops, and training sessions with cross-functional teams. Ability to work both independently and collaboratively, taking ownership of UAT deliverables and outcomes. Familiarity with business process documentation, requirements analysis, and change management concepts. Experience in regulated or highly controlled environments is a plus. Relevant certifications in testing, business analysis, or project management (e.g., ISTQB, CBAP, PMP) are a plus. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $60- $62/hr The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.
10/25/2026
Full time
Job Description Position: Senior UAT Tester Location: McLean, Virginia Duration: Contract Job ID: 180346 Job Overview: The User Acceptance Testing (UAT) Liaison will serve as the primary bridge between business stakeholders, end users, and technical teams to ensure that delivered solutions meet business requirements and are ready for production deployment. This role is responsible for coordinating, planning, and executing UAT activities, facilitating defect triage, and ensuring that user feedback is captured, communicated, and resolved in a timely manner. The ideal candidate will have strong analytical skills, excellent communication abilities, and a solid understanding of software development and testing lifecycles. Responsibilities: Act as the central point of contact between business users, project managers, QA teams, and developers during UAT cycles. Collaborate with business analysts and stakeholders to understand business requirements and translate them into UAT scenarios and test cases. Develop, review, and maintain UAT test plans, test cases, and test scripts to validate end-to-end business processes. Coordinate UAT schedules, test cycles, and resource planning with business and technical teams. Facilitate UAT kick-off meetings, daily stand-ups, and status meetings to track progress and address issues. Guide and support business users in executing test cases, documenting results, and logging defects. Perform hands-on UAT execution when needed, including data setup, test execution, and validation of results. Manage defect triage sessions, prioritize issues, and work with development and QA teams to ensure timely resolution. Track and report UAT metrics, including test coverage, defect trends, and readiness for go-live. Ensure that all UAT deliverables are completed, reviewed, and approved according to project timelines. Document and communicate UAT findings, risks, and recommendations to project leadership and stakeholders. Support go-live readiness activities, including user sign-off, contingency planning, and post-implementation validation. Contribute to continuous improvement of UAT processes, templates, and best practices. Ensure adherence to organizational standards, compliance requirements, and quality assurance guidelines. Qualifications: Bachelor's degree in Information Technology, Business, Computer Science, or a related field, or equivalent work experience. Proven experience in user acceptance testing, business analysis, or QA within software implementation or enhancement projects. Strong understanding of the software development lifecycle (SDLC) and testing methodologies, including UAT best practices. Experience creating UAT test plans, test cases, and test scripts based on business requirements and process flows. Demonstrated ability to work effectively with business stakeholders, end users, and technical teams. Excellent verbal and written communication skills, with the ability to clearly explain issues, risks, and recommendations. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience using test management and defect tracking tools (e.g., JIRA, Azure DevOps, or similar platforms). Ability to manage multiple UAT cycles and priorities in a fast-paced, deadline-driven environment. Comfortable facilitating meetings, workshops, and training sessions with cross-functional teams. Ability to work both independently and collaboratively, taking ownership of UAT deliverables and outcomes. Familiarity with business process documentation, requirements analysis, and change management concepts. Experience in regulated or highly controlled environments is a plus. Relevant certifications in testing, business analysis, or project management (e.g., ISTQB, CBAP, PMP) are a plus. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $60- $62/hr The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.
Job Description We are partnering with a leading enterprise organization seeking a Cybersecurity Senior Risk Analyst / ServiceNow Business Analyst with deep experience across cybersecurity risk, ServiceNow, business analysis, and enterprise GRC processes. This consultant will serve as a bridge between cybersecurity and risk stakeholders, ServiceNow technical teams, and business partners. The role will focus heavily on requirements gathering, platform enhancements, UAT and defect management, release-cycle coordination, and improving workflows supporting cybersecurity risk programs. Location & Schedule: Lake County, 60064 Onsite 40 hours per week No travel required You will support enterprise cybersecurity risk-management workflows built on ServiceNow, partnering with cross-functional teams across Governance, Risk & Compliance (GRC), vendor risk, business continuity, infrastructure, development, and platform ownership. The position is particularly well suited for someone who understands both the business-analysis side of ServiceNow and the mechanics of taking enhancements, incidents, defects, and user stories through testing and the release lifecycle. Key Responsibilities: Gather, analyze, and document business requirements for cybersecurity risk-management processes and technology solutions. Develop business use cases, user stories, process flows, and functional requirements. Manage enhancement requests and translate business needs into actionable development requirements. Coordinate UAT, including test strategy, test scripts, defect tracking, troubleshooting, and solution validation. Track incidents, defects, enhancements, and testing activities through the ServiceNow release cycle. Partner with developers, GRC teams, platform owners, process owners, and other stakeholders to prioritize and deliver changes. Investigate issues raised by risk and business-continuity stakeholders, review ServiceNow stories, and support root-cause analysis. Analyze existing workflows to identify opportunities to improve efficiency, data quality, automation, and user experience. Support cybersecurity and third-party risk assessments, control evaluations, remediation tracking, and related processes. Support data governance and stewardship activities that improve the integrity, accuracy, and consistency of risk information. Develop metrics, reporting, and dashboards covering risk posture, operational performance, and program effectiveness. Prepare requirements, testing artifacts, process documentation, training materials, and other business and technical documentation. Provide regular status updates to stakeholders and leadership regarding enhancements, testing cycles, obstacles, and work in progress. Support audit, compliance, and regulatory activities by providing appropriate risk-management and system-control documentation. Required Qualifications: 10+ years of experience in cybersecurity risk analysis or a related field. Bachelor's degree in Information Security, Computer Science, IT, Cybersecurity, or a related field, or equivalent experience. Strong ServiceNow knowledge and experience supporting enterprise workflows. Experience with business analysis, including requirements gathering and test-case development. Experience coordinating UAT, testing, defect management, and platform enhancements. Understanding of change-management and release cycles and the ability to follow platform release schedules. Strong analytical, problem-solving, communication, and stakeholder-management skills. Ability to work independently while collaborating effectively across business and technical teams. Nice-to-Have Qualifications: Advanced ServiceNow experience, particularly with GRC, third-party/vendor risk management, or business continuity workflows. ServiceNow Administrator, Developer, Implementer, or related ServiceNow certification. Certified Scrum Master (CSM). PMP, CRISC, CISA, CISM, CISSP, or similar certification. GRC, vendor risk, disaster recovery, or audit experience. Understanding of procurement and risk processes. Knowledge of information-security and risk-control frameworks. Familiarity with ISO 27001, SOC 2, HITRUST, FedRAMP, and ISO 22301. Operational experience with GRC toolsets. What Makes This Role Unique: Combines ServiceNow business analysis with cybersecurity and third-party risk management. Provides ownership across the solution lifecycle, from initial requirements and user stories through testing, defect resolution, release, and ongoing enhancement. Offers significant cross-functional exposure to cybersecurity, risk, compliance, technology, development, infrastructure, and platform teams. Ideal for a curious problem solver who can understand both business needs and ServiceNow capabilities and communicate effectively with technical and non-technical stakeholders. Engagement Details: Contract engagement through December 6, 2027 Potential extension Conversion to a full-time client position is not anticipated at this time. Target start: November 1, 2026 Interview Process: One interview Conducted via Microsoft Teams Interview with the hiring manager Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you bring strong ServiceNow expertise and know how to translate cybersecurity and GRC needs into well-defined requirements, testing strategies, and successful platform enhancements, we encourage you to apply. The client will remain confidential throughout the initial stages of the hiring process.
10/25/2026
Full time
Job Description We are partnering with a leading enterprise organization seeking a Cybersecurity Senior Risk Analyst / ServiceNow Business Analyst with deep experience across cybersecurity risk, ServiceNow, business analysis, and enterprise GRC processes. This consultant will serve as a bridge between cybersecurity and risk stakeholders, ServiceNow technical teams, and business partners. The role will focus heavily on requirements gathering, platform enhancements, UAT and defect management, release-cycle coordination, and improving workflows supporting cybersecurity risk programs. Location & Schedule: Lake County, 60064 Onsite 40 hours per week No travel required You will support enterprise cybersecurity risk-management workflows built on ServiceNow, partnering with cross-functional teams across Governance, Risk & Compliance (GRC), vendor risk, business continuity, infrastructure, development, and platform ownership. The position is particularly well suited for someone who understands both the business-analysis side of ServiceNow and the mechanics of taking enhancements, incidents, defects, and user stories through testing and the release lifecycle. Key Responsibilities: Gather, analyze, and document business requirements for cybersecurity risk-management processes and technology solutions. Develop business use cases, user stories, process flows, and functional requirements. Manage enhancement requests and translate business needs into actionable development requirements. Coordinate UAT, including test strategy, test scripts, defect tracking, troubleshooting, and solution validation. Track incidents, defects, enhancements, and testing activities through the ServiceNow release cycle. Partner with developers, GRC teams, platform owners, process owners, and other stakeholders to prioritize and deliver changes. Investigate issues raised by risk and business-continuity stakeholders, review ServiceNow stories, and support root-cause analysis. Analyze existing workflows to identify opportunities to improve efficiency, data quality, automation, and user experience. Support cybersecurity and third-party risk assessments, control evaluations, remediation tracking, and related processes. Support data governance and stewardship activities that improve the integrity, accuracy, and consistency of risk information. Develop metrics, reporting, and dashboards covering risk posture, operational performance, and program effectiveness. Prepare requirements, testing artifacts, process documentation, training materials, and other business and technical documentation. Provide regular status updates to stakeholders and leadership regarding enhancements, testing cycles, obstacles, and work in progress. Support audit, compliance, and regulatory activities by providing appropriate risk-management and system-control documentation. Required Qualifications: 10+ years of experience in cybersecurity risk analysis or a related field. Bachelor's degree in Information Security, Computer Science, IT, Cybersecurity, or a related field, or equivalent experience. Strong ServiceNow knowledge and experience supporting enterprise workflows. Experience with business analysis, including requirements gathering and test-case development. Experience coordinating UAT, testing, defect management, and platform enhancements. Understanding of change-management and release cycles and the ability to follow platform release schedules. Strong analytical, problem-solving, communication, and stakeholder-management skills. Ability to work independently while collaborating effectively across business and technical teams. Nice-to-Have Qualifications: Advanced ServiceNow experience, particularly with GRC, third-party/vendor risk management, or business continuity workflows. ServiceNow Administrator, Developer, Implementer, or related ServiceNow certification. Certified Scrum Master (CSM). PMP, CRISC, CISA, CISM, CISSP, or similar certification. GRC, vendor risk, disaster recovery, or audit experience. Understanding of procurement and risk processes. Knowledge of information-security and risk-control frameworks. Familiarity with ISO 27001, SOC 2, HITRUST, FedRAMP, and ISO 22301. Operational experience with GRC toolsets. What Makes This Role Unique: Combines ServiceNow business analysis with cybersecurity and third-party risk management. Provides ownership across the solution lifecycle, from initial requirements and user stories through testing, defect resolution, release, and ongoing enhancement. Offers significant cross-functional exposure to cybersecurity, risk, compliance, technology, development, infrastructure, and platform teams. Ideal for a curious problem solver who can understand both business needs and ServiceNow capabilities and communicate effectively with technical and non-technical stakeholders. Engagement Details: Contract engagement through December 6, 2027 Potential extension Conversion to a full-time client position is not anticipated at this time. Target start: November 1, 2026 Interview Process: One interview Conducted via Microsoft Teams Interview with the hiring manager Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you bring strong ServiceNow expertise and know how to translate cybersecurity and GRC needs into well-defined requirements, testing strategies, and successful platform enhancements, we encourage you to apply. The client will remain confidential throughout the initial stages of the hiring process.
