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general service technician
Spc II, BT Support
Sysco Fargo, North Dakota
Brief description: The position involves assisting the Sysco Technology (ST) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the ST support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the ST Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
09/28/2026
Full time
Brief description: The position involves assisting the Sysco Technology (ST) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the ST support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the ST Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
DPF Technical Lead (1) - A shift - (7:30AM - 7:45pm - 4 on/ 4 off days)
NGK Ceramics USA, Inc. Mooresville, North Carolina
Job Description Job Description I. POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. II. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): A. Communicates safety discrepancies or issues to the Supervisor or Area Manager. B. Assists with product changeover and set up production equipment and verifies the functionality of safety equipment in accordance with current good manufacturing practices and standard operating procedures. C. Troubleshoots problems with equipment, devices, or products. D. Monitors and adjusts production processes or equipment for quality and productivity. E. Inspects production for quality and adherence to customer specifications. F. Monitors SPC charts and uses precision measuring instruments to perform quality checks. G. Maintains inventory of job materials and ensures that operators have adequate raw materials and supplies. H. Confirms the correct entry of computer input of ticket information. I. Provides production, progress, or changeover reports to shift supervisors. J. Writes work orders and updates journal at end of shift. K. Follows company policies and enforces safety regulations. L. Follows work procedures to meet production schedules. M. Recommends measures to improve production methods, equipment performance and quality of product. N. Suggests changes in working conditions and use of equipment to increase efficiency and safety in the department. O. Trains operators as needed. P. Measures and records data associated with operating equipment; provides advice or training to employees in the assigned area; and selects cleaning materials, tools, or equipment. Q. Operates production equipment, when needed. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 2 of 4 Effective Date: 07.23.2018 R. Assists engineers in developing, building, or testing prototypes or new products, processes, or procedures. S. Communicates safety discrepancies or issues to the Team Coordinator or Area Manager T. Inputs maintenance work orders through Maximo system U. Reviews internal email and calendar system several times per shift V. Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and G5S (Global 5S: Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed W. Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials X. This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES A. Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. B. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. C. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. D. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. E. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. F. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. G. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. H. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 3 of 4 Effective Date: 07.23.2018 IV. REQUIRED AND PREFERRED QUALIFICATIONS A. Required Education and/or Experience 1. Must be able to successfully complete all required job training 2. High school diploma or general education degree (GED) 3. 6 month manufacturing/warehousing experience or equivalent 4. CRC Bronze or above B. Required Language Skills 1. Ability to read and interpret documents such as safety rules, operating and emergency procedure, and maintenance instructions. 2. Ability to write reports and business correspondence. 3. Ability to effectively present information and respond to questions from managers. C. Required Mathematical Skills 1. Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. D. Required Reasoning Ability 1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form E. Preferred Qualifications 1. Fork Lift License and Pallet Jack License 2. Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software 3. Certified Production Technician program completion V. PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): A. While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. B. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. C. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 4 of 4 Effective Date: 07.23.2018 D. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. VI. WORK ENVIRONMENT A. While performing the duties of this job, the employee may be frequently exposed to wet or humid conditions; work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme heat; and vibration. B. The noise level in the work environment is usually moderate; and occasionally loud. VII. SAFETY REQUIREMENTS/PPE A. Safety shoes must be worn while on NGK property. B. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions. C. Respirators, half mask cartridge respirators plus goggles, or full face cartridge respirators may be required in designated areas or under prescribed work conditions. VIII. EMPLOYMENT DISCLAIMER A. This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee, as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties or responsibilities that are required of the employee.
09/28/2026
Full time
Job Description Job Description I. POSITION SUMMARY Technical leaders concentrate on the technical aspects of the production process, verifying correct setup and changeover, resolving production or equipment problems and reviewing quality of work. II. ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned): A. Communicates safety discrepancies or issues to the Supervisor or Area Manager. B. Assists with product changeover and set up production equipment and verifies the functionality of safety equipment in accordance with current good manufacturing practices and standard operating procedures. C. Troubleshoots problems with equipment, devices, or products. D. Monitors and adjusts production processes or equipment for quality and productivity. E. Inspects production for quality and adherence to customer specifications. F. Monitors SPC charts and uses precision measuring instruments to perform quality checks. G. Maintains inventory of job materials and ensures that operators have adequate raw materials and supplies. H. Confirms the correct entry of computer input of ticket information. I. Provides production, progress, or changeover reports to shift supervisors. J. Writes work orders and updates journal at end of shift. K. Follows company policies and enforces safety regulations. L. Follows work procedures to meet production schedules. M. Recommends measures to improve production methods, equipment performance and quality of product. N. Suggests changes in working conditions and use of equipment to increase efficiency and safety in the department. O. Trains operators as needed. P. Measures and records data associated with operating equipment; provides advice or training to employees in the assigned area; and selects cleaning materials, tools, or equipment. Q. Operates production equipment, when needed. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 2 of 4 Effective Date: 07.23.2018 R. Assists engineers in developing, building, or testing prototypes or new products, processes, or procedures. S. Communicates safety discrepancies or issues to the Team Coordinator or Area Manager T. Inputs maintenance work orders through Maximo system U. Reviews internal email and calendar system several times per shift V. Participates in PM (Preventive Maintenance), MMOL (Machine Maintenance Operator Leader), and G5S (Global 5S: Sort, Set in Order, Shine, Standardize, Sustain), and Kaizen activities, as needed W. Follows all EMS (Environmental Management System) procedures, including the disposal of waste and used materials X. This job has no supervisory responsibilities and no direct reports. III. REQUIRED COMPETENCIES A. Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to insure customer satisfaction. B. Environmental Awareness and Compliance: Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and take corrective actions. C. Functional & Technical Expertise and Computer Skills: Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g., Finance, HR Management); acquiring and applying technical and functional knowledge in one's own technological area of specialty; using a personal computer and related applications to convey and retrieve information. D. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain. E. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. F. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. G. Safety Orientation: Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. H. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 3 of 4 Effective Date: 07.23.2018 IV. REQUIRED AND PREFERRED QUALIFICATIONS A. Required Education and/or Experience 1. Must be able to successfully complete all required job training 2. High school diploma or general education degree (GED) 3. 6 month manufacturing/warehousing experience or equivalent 4. CRC Bronze or above B. Required Language Skills 1. Ability to read and interpret documents such as safety rules, operating and emergency procedure, and maintenance instructions. 2. Ability to write reports and business correspondence. 3. Ability to effectively present information and respond to questions from managers. C. Required Mathematical Skills 1. Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. D. Required Reasoning Ability 1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form E. Preferred Qualifications 1. Fork Lift License and Pallet Jack License 2. Knowledge of database software; inventory software; manufacturing software; spreadsheet software; and word processing software 3. Certified Production Technician program completion V. PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): A. While performing the duties of this job, the employee may be regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. B. The employee may be occasionally required to climb or balance; and stoop, kneel or crouch. C. The employee may occasionally lift and /or move up to 50 pounds. The employee may be required to occasionally use a pallet jack to move 400-500 pounds. NGK CERAMICS USA, INC. JOB DESCRIPTION Job Code: 2101 Page 4 of 4 Effective Date: 07.23.2018 D. The employee may be required to successfully pass scheduled testing for vision, hearing, respirator fitting and spirometry. VI. WORK ENVIRONMENT A. While performing the duties of this job, the employee may be frequently exposed to wet or humid conditions; work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme heat; and vibration. B. The noise level in the work environment is usually moderate; and occasionally loud. VII. SAFETY REQUIREMENTS/PPE A. Safety shoes must be worn while on NGK property. B. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions. C. Respirators, half mask cartridge respirators plus goggles, or full face cartridge respirators may be required in designated areas or under prescribed work conditions. VIII. EMPLOYMENT DISCLAIMER A. This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee, as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties or responsibilities that are required of the employee.
Data Center Technician II
InfraServices Ashburn, Virginia
Job Description Job Description Advance your career with us and be part of a mission-driven team delivering critical telecommunications and recovery solutions. At InfraServices, we're more than a services provider - we're innovators, problem-solvers, and collaborators. Our culture is built on a foundation of safety first, guided by a customer-focused philosophy, and defined by excellence and integrity. Here, every voice is heard, fresh ideas are celebrated, and exceptional talent is valued. We're committed to building an employee experience rooted in trust, respect, continuous learning, and growth opportunities. Whether you're building cutting-edge infrastructure, supporting field operations, or driving business development, you'll play a vital role in upholding our core values and delivering on our business objectives. Job Summary: The Data Center Technician II is responsible for independently performing advanced installation and deployment activities for data center infrastructure projects in colocation, enterprise, regional, and hyperscale environments. This role focuses on full row installations, interpretation of engineered drawings, and ownership of installation quality and QA processes. The Technician II serves as a technical resource on-site and provides guidance to less experienced technicians while supporting new build, expansion, and MACD projects. Essential Duties and Responsibilities: • Independently install and align server cabinets, network racks, ladder rack, containment systems, and supporting infrastructure according to engineered drawings and floor plans • Perform full row installations and validate layouts using field measurements and project documentation • Install overhead ladder rack, basket tray, conveyance systems, and fiber trough infrastructure • Pull, route, terminate, and dress copper, coax, and fiber optic cabling according to customer and industry standards • Install patch panels, splice trays, enclosures, rPDUs, tap boxes, cable whips, FAP panels, and DC loop systems • Rack and secure servers, switches, storage arrays, optical transport equipment, and related hardware • Perform fiber cleaning, inspection, continuity testing, and basic troubleshooting • Maintain ownership of QA/QC processes including punch lists, installation verification, and closeout activities • Interpret engineered drawings, MOPs, and scopes of work to ensure proper installation execution • Create and maintain accurate labeling, redlines, and as-built documentation • Support and mentor Technician I team members • Maintain clean and organized work areas, including proper housekeeping of tools, materials, and installation debris • Follow all Company safety policies, customer site requirements, and established safe work practices at all times • Accurately complete and submit timecards and other required administrative records in a timely manner • Travel regularly to job sites, which may include overnight stays • Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Education: High school diploma, general education degree (G.E.D.), or related trade school education Experience: • Two to five years of experience in data center installation, structured cablings, or telecommunications deployment • Experience performing full row installations and installation QA/QC activities required • Experience in colocation or hyperscale environments preferred • Must have or obtain and maintain OSHA 10 Construction Training Card • Must have or obtain and maintain First Aid and CPR Certification Technical Skills: • Computer and Microsoft Office proficiency • Strong understanding of structured cabling systems and installation standards • Proficiency with copper and fiber optic infrastructure including MPO, LC, SM/MM fiber, and Cat6/6A systems • Ability to interpret engineered drawings, floor plans, and installation documentation • Strong knowledge of cable management, grounding/bonding, bend radius, and labeling standards • Experience with fiber cleaning, inspection, and continuity testing • Familiarity with switches, network equipment, and optical transport systems preferred • Exposure to busway, RPPs, PDUs, and rPDUs preferred Soft Skills: • Consistently demonstrates reliability, punctuality, and a strong commitment to completing work safely, efficiently, and to a high standard of quality • Strong organizational and problem-solving skills • Ability to work independently with minimal supervision • Strong communication and teamwork abilities • Attention to detail and accountability for installation quality • Ability to mentor less experienced technicians and support team development • Ability to prioritize work in fast-paced deployment schedules Physical Requirements: • Must be able to pass pre-employment screening that includes background and drug testing • Must have a valid driver's license and a driving record that meets Company requirements • Ability to lift and carry up to 50 pounds regularly • Ability to stand, bend, climb, and work overhead for extended periods • Ability to safely use ladders, lifts, and power tools • Ability to work in active construction and live data center environments • Ability to wear the required personal protective equipment (PPE) • Ability to work long and unpredictable hours and flexible schedules, including nights and weekends as required • Ability to travel regionally and nationally up to 75% of the time Employee Benefits: At InfraServices, taking care of our people is a top priority. That's why we've built a strong benefits program designed to support you and your family, giving you the security you deserve. We know benefits are an essential part of your overall compensation, and we're committed to offering a competitive package that reflects the value you bring. Below is a quick look at what we offer. Medical, Dental, & Vision Benefits: We've got your health covered. Short- & Long-Term Disability Benefits: Protection when you need it most. Company Paid Basic Life Insurance: Additional voluntary benefits are available. Voluntary Accident, Critical Illness, and Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. Wellness Program: Resources and programs designed to support your overall health and well-being. 401(K) with Company match: Building your financial future with us. Paid Time Off, Paid Sick Time, & Company Holidays: Achieving that work-life balance. Paid Parental & Paid Maternity Leave: Supporting your family is our priority. Military Differential Pay: Income protection for employees serving in the military. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses. Legal Assistance: Affordable legal support for employees. Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/28/2026
Full time
Job Description Job Description Advance your career with us and be part of a mission-driven team delivering critical telecommunications and recovery solutions. At InfraServices, we're more than a services provider - we're innovators, problem-solvers, and collaborators. Our culture is built on a foundation of safety first, guided by a customer-focused philosophy, and defined by excellence and integrity. Here, every voice is heard, fresh ideas are celebrated, and exceptional talent is valued. We're committed to building an employee experience rooted in trust, respect, continuous learning, and growth opportunities. Whether you're building cutting-edge infrastructure, supporting field operations, or driving business development, you'll play a vital role in upholding our core values and delivering on our business objectives. Job Summary: The Data Center Technician II is responsible for independently performing advanced installation and deployment activities for data center infrastructure projects in colocation, enterprise, regional, and hyperscale environments. This role focuses on full row installations, interpretation of engineered drawings, and ownership of installation quality and QA processes. The Technician II serves as a technical resource on-site and provides guidance to less experienced technicians while supporting new build, expansion, and MACD projects. Essential Duties and Responsibilities: • Independently install and align server cabinets, network racks, ladder rack, containment systems, and supporting infrastructure according to engineered drawings and floor plans • Perform full row installations and validate layouts using field measurements and project documentation • Install overhead ladder rack, basket tray, conveyance systems, and fiber trough infrastructure • Pull, route, terminate, and dress copper, coax, and fiber optic cabling according to customer and industry standards • Install patch panels, splice trays, enclosures, rPDUs, tap boxes, cable whips, FAP panels, and DC loop systems • Rack and secure servers, switches, storage arrays, optical transport equipment, and related hardware • Perform fiber cleaning, inspection, continuity testing, and basic troubleshooting • Maintain ownership of QA/QC processes including punch lists, installation verification, and closeout activities • Interpret engineered drawings, MOPs, and scopes of work to ensure proper installation execution • Create and maintain accurate labeling, redlines, and as-built documentation • Support and mentor Technician I team members • Maintain clean and organized work areas, including proper housekeeping of tools, materials, and installation debris • Follow all Company safety policies, customer site requirements, and established safe work practices at all times • Accurately complete and submit timecards and other required administrative records in a timely manner • Travel regularly to job sites, which may include overnight stays • Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Education: High school diploma, general education degree (G.E.D.), or related trade school education Experience: • Two to five years of experience in data center installation, structured cablings, or telecommunications deployment • Experience performing full row installations and installation QA/QC activities required • Experience in colocation or hyperscale environments preferred • Must have or obtain and maintain OSHA 10 Construction Training Card • Must have or obtain and maintain First Aid and CPR Certification Technical Skills: • Computer and Microsoft Office proficiency • Strong understanding of structured cabling systems and installation standards • Proficiency with copper and fiber optic infrastructure including MPO, LC, SM/MM fiber, and Cat6/6A systems • Ability to interpret engineered drawings, floor plans, and installation documentation • Strong knowledge of cable management, grounding/bonding, bend radius, and labeling standards • Experience with fiber cleaning, inspection, and continuity testing • Familiarity with switches, network equipment, and optical transport systems preferred • Exposure to busway, RPPs, PDUs, and rPDUs preferred Soft Skills: • Consistently demonstrates reliability, punctuality, and a strong commitment to completing work safely, efficiently, and to a high standard of quality • Strong organizational and problem-solving skills • Ability to work independently with minimal supervision • Strong communication and teamwork abilities • Attention to detail and accountability for installation quality • Ability to mentor less experienced technicians and support team development • Ability to prioritize work in fast-paced deployment schedules Physical Requirements: • Must be able to pass pre-employment screening that includes background and drug testing • Must have a valid driver's license and a driving record that meets Company requirements • Ability to lift and carry up to 50 pounds regularly • Ability to stand, bend, climb, and work overhead for extended periods • Ability to safely use ladders, lifts, and power tools • Ability to work in active construction and live data center environments • Ability to wear the required personal protective equipment (PPE) • Ability to work long and unpredictable hours and flexible schedules, including nights and weekends as required • Ability to travel regionally and nationally up to 75% of the time Employee Benefits: At InfraServices, taking care of our people is a top priority. That's why we've built a strong benefits program designed to support you and your family, giving you the security you deserve. We know benefits are an essential part of your overall compensation, and we're committed to offering a competitive package that reflects the value you bring. Below is a quick look at what we offer. Medical, Dental, & Vision Benefits: We've got your health covered. Short- & Long-Term Disability Benefits: Protection when you need it most. Company Paid Basic Life Insurance: Additional voluntary benefits are available. Voluntary Accident, Critical Illness, and Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. Wellness Program: Resources and programs designed to support your overall health and well-being. 401(K) with Company match: Building your financial future with us. Paid Time Off, Paid Sick Time, & Company Holidays: Achieving that work-life balance. Paid Parental & Paid Maternity Leave: Supporting your family is our priority. Military Differential Pay: Income protection for employees serving in the military. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses. Legal Assistance: Affordable legal support for employees. Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Data Center Field Operations Lead (Ashburn, VA)
EOS Washington, Washington DC
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms. KEY RESPONSIBILITIES: Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. Approve timecards accurately and on time for error-free billing. Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments. 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required) Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Experience managing a technical support team in a multi-site environment. (Preferred) Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
09/28/2026
Full time
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms. KEY RESPONSIBILITIES: Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. Approve timecards accurately and on time for error-free billing. Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments. 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required) Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Experience managing a technical support team in a multi-site environment. (Preferred) Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Data Center Field Operations Lead (Ashburn, VA)
EOS Ashburn, Virginia
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms. KEY RESPONSIBILITIES: Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. Approve timecards accurately and on time for error-free billing. Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments. 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required) Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Experience managing a technical support team in a multi-site environment. (Preferred) Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
09/28/2026
Full time
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms. KEY RESPONSIBILITIES: Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. Approve timecards accurately and on time for error-free billing. Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments. 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required) Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Experience managing a technical support team in a multi-site environment. (Preferred) Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Enterprise Operations Center Technician
Enterprise Technology Services (Etek) Leesburg, Virginia
Job Description Job Description ETEK is searching for a part-time Enterprise Operations Center (EOC) Technician to join our Infrastructure support team. The EOC provides 24X7X365 monitoring and alerts for infrastructure operations and services. They monitor the current state of the production environment and identify unscheduled interruptions to systems and services when they occur. The EOC oversees root cause analysis of problems and service interruptions across the organization, chairs and facilitates service and system restoration efforts and communications working closely with Network Operations, Data Center Services, Solution Delivery, Information Security & Privacy, and other stakeholders. Responsibilities: Provide onsite coverage for monitoring enterprise systems supporting services 24X7X365, One opening for : 12pm to 12:30am, Saturday and Sunday Facilitate technical meetings, take detailed notes and write after action/postmortem reports. Communicate, coordinate and facilitate ad hoc conference calls among service and system SME to resolve service interruption affecting production services. Review and respond to events reported by customers or monitoring tools. Follow and develop SOPs. Manage and maintain SolarWinds System. Complete assigned tasks and small projects with little or no supervision. Manage and maintain SolarWinds monitoring and alerts. Resolve all but unique technical problems without the intervention of management or a more experienced technical specialist. Escalate problems to management as necessary. Develop and recommend techniques to address problem situations. Meet with customers to identify requirements and appropriate levels of service. Skills Required: A Bachelor's degree in IT + 5 years of IT experience or 13 years of IT experience. Excellent communication skills. Ability to summarize and communicate technical issues succinctly. Strong writing skills and ability to develop and follow processes and SOPs. General network knowledge of Firewalls, switches and servers. Such as Windows Servers, Linux Servers, Active Directory, Cisco Switches, Checkpoint Firewalls, WAN/LAN, Amazon and Azure Cloud Services, etc. SolarWinds tools use experience with the following modules: WPM, APM, SAM, EOC, NPM. Skills Preferred: Bachelor's degree in Information Technology or related field. Experience working with a large organization (>35,000 customers). Experience collaborating with peer and client teams. Experience working remotely and onsite. Experience working irregular shifts. Experience using a Helpdesk system - ServiceNow is a plus Security+ and or Network+ certifications
09/28/2026
Full time
Job Description Job Description ETEK is searching for a part-time Enterprise Operations Center (EOC) Technician to join our Infrastructure support team. The EOC provides 24X7X365 monitoring and alerts for infrastructure operations and services. They monitor the current state of the production environment and identify unscheduled interruptions to systems and services when they occur. The EOC oversees root cause analysis of problems and service interruptions across the organization, chairs and facilitates service and system restoration efforts and communications working closely with Network Operations, Data Center Services, Solution Delivery, Information Security & Privacy, and other stakeholders. Responsibilities: Provide onsite coverage for monitoring enterprise systems supporting services 24X7X365, One opening for : 12pm to 12:30am, Saturday and Sunday Facilitate technical meetings, take detailed notes and write after action/postmortem reports. Communicate, coordinate and facilitate ad hoc conference calls among service and system SME to resolve service interruption affecting production services. Review and respond to events reported by customers or monitoring tools. Follow and develop SOPs. Manage and maintain SolarWinds System. Complete assigned tasks and small projects with little or no supervision. Manage and maintain SolarWinds monitoring and alerts. Resolve all but unique technical problems without the intervention of management or a more experienced technical specialist. Escalate problems to management as necessary. Develop and recommend techniques to address problem situations. Meet with customers to identify requirements and appropriate levels of service. Skills Required: A Bachelor's degree in IT + 5 years of IT experience or 13 years of IT experience. Excellent communication skills. Ability to summarize and communicate technical issues succinctly. Strong writing skills and ability to develop and follow processes and SOPs. General network knowledge of Firewalls, switches and servers. Such as Windows Servers, Linux Servers, Active Directory, Cisco Switches, Checkpoint Firewalls, WAN/LAN, Amazon and Azure Cloud Services, etc. SolarWinds tools use experience with the following modules: WPM, APM, SAM, EOC, NPM. Skills Preferred: Bachelor's degree in Information Technology or related field. Experience working with a large organization (>35,000 customers). Experience collaborating with peer and client teams. Experience working remotely and onsite. Experience working irregular shifts. Experience using a Helpdesk system - ServiceNow is a plus Security+ and or Network+ certifications
Telecommunications Tower Technician
Tower Systems, Inc. Phoenix, Arizona
Job Description Job Description TOWER TECHNICIAN - Full-Time Position Forget the corporate ladder You love the outdoors. Adventure is in your blood. You enjoy real people, a comfortable shirt, and a good day's work. If you're not afraid of heights but dread monotony, join the team of talented telecommunications tower technicians at Tower Systems. You can learn on the job and climb high in a career where every day is a breath of fresh air. Around here, co-workers are like family, and the views are spectacular. Travel the world, work for an industry leader, be part of an essential workforce, and grow your career Tower Systems is a family-operated business headquartered in Watertown, South Dakota, with a division in Orlando, Florida, and a satellite office. We have a global footprint and provide services wherever they are needed. Salary: $25 - $28 per hour based on experience and practical tests Job Summary Tower Systems is actively hiring experienced Tower Technicians to perform all aspects of new construction, decoms, upgrades, co-locations, inspections, microwave, mapping, tower lighting, civils, and foundations. Installations and maintenance on all types of towers up to 800' tall. Qualifications Strong character: motivated, dependable, honest, and safety-focused Knowledge of industry standards and best practices Proficiency with computers, office suites, data systems, and cameras - including laptops, tablets, smartphones, and printers. Ability to read construction drawings, assembly drawings, and RF data sheets Proficient in general industry knowledge, including rigging, knot tying, and signaling Knowledge of equipment use; driving trucks with enclosed trailers. Boom trucks (CDL required), skid steer, mini-excavator, etc. Knowledge of gin pole, winch, and capstan hoisting procedures Physical stamina to climb towers and lift/pull/push up to 80 lbs Ability to work 40-60 hours per week in all weather conditions Ability to crouch, kneel, twist, and climb using both hands Trade certifications are a plus Six-week rotations with one week off between rotations Willingness to travel extensively (passport recommended) Clean driving record. CDL license or crane certification is a plus Benefits Individual hotel room $45/day per diem Company-paid health insurance for employees and legal dependents Health Savings Account option Optional dental and vision coverage Optional supplemental cancer, accident, and disability insurance Company-paid life insurance ($15K value) 401(k) with 3% company match Weekly pay (every Friday) Vacation accrues from day one; available after one year Sick leave available after one year 9 paid holidays after 90 days 100% travel expenses covered Company apparel provided Work Schedule Monday-Saturday, up to 60 hours per week Overtime as required by project needs Corporate office in Watertown, SD; southeastern division in Orlando, FL Tower Systems is an equal opportunity employer. All candidates agree to undergo a pre-employment background check, a DOT/Medical physical, and a drug screen.
09/28/2026
Full time
Job Description Job Description TOWER TECHNICIAN - Full-Time Position Forget the corporate ladder You love the outdoors. Adventure is in your blood. You enjoy real people, a comfortable shirt, and a good day's work. If you're not afraid of heights but dread monotony, join the team of talented telecommunications tower technicians at Tower Systems. You can learn on the job and climb high in a career where every day is a breath of fresh air. Around here, co-workers are like family, and the views are spectacular. Travel the world, work for an industry leader, be part of an essential workforce, and grow your career Tower Systems is a family-operated business headquartered in Watertown, South Dakota, with a division in Orlando, Florida, and a satellite office. We have a global footprint and provide services wherever they are needed. Salary: $25 - $28 per hour based on experience and practical tests Job Summary Tower Systems is actively hiring experienced Tower Technicians to perform all aspects of new construction, decoms, upgrades, co-locations, inspections, microwave, mapping, tower lighting, civils, and foundations. Installations and maintenance on all types of towers up to 800' tall. Qualifications Strong character: motivated, dependable, honest, and safety-focused Knowledge of industry standards and best practices Proficiency with computers, office suites, data systems, and cameras - including laptops, tablets, smartphones, and printers. Ability to read construction drawings, assembly drawings, and RF data sheets Proficient in general industry knowledge, including rigging, knot tying, and signaling Knowledge of equipment use; driving trucks with enclosed trailers. Boom trucks (CDL required), skid steer, mini-excavator, etc. Knowledge of gin pole, winch, and capstan hoisting procedures Physical stamina to climb towers and lift/pull/push up to 80 lbs Ability to work 40-60 hours per week in all weather conditions Ability to crouch, kneel, twist, and climb using both hands Trade certifications are a plus Six-week rotations with one week off between rotations Willingness to travel extensively (passport recommended) Clean driving record. CDL license or crane certification is a plus Benefits Individual hotel room $45/day per diem Company-paid health insurance for employees and legal dependents Health Savings Account option Optional dental and vision coverage Optional supplemental cancer, accident, and disability insurance Company-paid life insurance ($15K value) 401(k) with 3% company match Weekly pay (every Friday) Vacation accrues from day one; available after one year Sick leave available after one year 9 paid holidays after 90 days 100% travel expenses covered Company apparel provided Work Schedule Monday-Saturday, up to 60 hours per week Overtime as required by project needs Corporate office in Watertown, SD; southeastern division in Orlando, FL Tower Systems is an equal opportunity employer. All candidates agree to undergo a pre-employment background check, a DOT/Medical physical, and a drug screen.
Data Center Surge Technician (Travel Team)
EOS Ashburn, Virginia
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: EOS IT Solutions is seeking highly skilled and adaptable Data Center Surge Technicians to join a centralized travel team supporting data center operations across North America. This team is deployed to support new site turn-ups, large-scale infrastructure deployments, SLA recovery efforts, and critical operational gaps . Technicians are expected to operate in fast-paced, high-pressure environments and deliver immediate impact with minimal onboarding. Travel & Compensation: This position requires frequent travel to project sites and data centers. Candidates who enjoy traveling and working in different environments will thrive in this role. To recognize the commitment, we offer a $250 weekly travel bonus , paid in addition to base wages. Deployment Scope Surge Technicians are deployed based on business need, including: New data center builds, expansions, and site turn-ups High-volume deployment events (rack lands, infrastructure scaling) SLA recovery scenarios (backlog reduction, performance stabilization) Temporary coverage for staffing gaps or critical skill shortages KEY RESPONSIBILITIES: Deployment & Infrastructure Execution Execute high-volume rack and stack deployments in live and non-live environments Install, terminate, and manage fiber (single-mode and multi-mode) and copper cabling systems Perform fiber splicing, cleaning, testing, and troubleshooting , including OTDR testing and fault isolation Support physical infrastructure builds including cable routing, ladder racking, and power distribution Read and validate port maps, rack elevations, and infrastructure designs Repair & Break/Fix Operations Diagnose and repair hardware issues across servers, switches, and network components Replace defective components (PSUs, NICs, fans, etc.) with minimal disruption Execute live service swaps and support production environments under SLA constraints Perform physical layer troubleshooting (ports, cabling, connectivity) Operational Execution & Accountability Rapidly integrate into new sites and contribute within 24-72 hours of arrival Follow MOPs, CMOPs, and safety protocols with strict adherence Accurately document work through ticketing systems and operational logs Support both planned deployment work and reactive break/fix scenarios Operate effectively in client-facing environments with high visibility and accountability Performance Expectations Deliver measurable output aligned to deployment targets, ticket closure rates, and SLA performance Maintain high quality and accuracy with minimal rework Adapt quickly to new environments, teams, and operating conditions Demonstrate strong ownership, reliability, and consistency across deployments Travel & Deployment Expectations (Critical) Ability to mobilize within 24-48 hours of notice Willingness to travel 70-90% of the time across multiple U.S. locations Ability to support extended deployments (2-4+ weeks or longer) based on business demand Comfortable working and living in hotel-based environments for extended periods Flexibility to work day/night shifts, overtime, and weekends during surge events This role is best suited for individuals who prefer dynamic, travel-intensive work environments over fixed-site assignments. ESSENTIAL CRITERIA: 2-5+ years of hands-on experience in data center operations, infrastructure deployment, or break/fix repair Strong experience with rack and stack, cabling, and hardware installation Proven experience with fiber (splicing strongly preferred, OTDR testing, troubleshooting) Familiarity with Cisco, Juniper, Arista, and x86 server hardware Experience with low voltage systems and industry standards (BICSI, ANSI, EIA/TIA) Ability to read technical diagrams, port maps, and infrastructure documentation Tools & Systems Exposure Experience with ticketing/workflow systems (e.g., ServiceNow or equivalent) Familiarity with infrastructure documentation, inventory, and asset management systems Ability to operate within client-specific tools, dashboards, and reporting environments Success Profile (Behavioral & Leadership Traits) Thrives in fast-paced, ambiguous environments with minimal direction Strong ownership mindset; takes initiative and drives work to completion Calm under pressure; able to prioritize and execute in high-stress situations Team-oriented with a no-ego, "get it done" mentality Strong communication skills across technical teams, leadership, and client stakeholders Highly reliable and accountable; trusted to represent EOS in client-facing environments Physical Requirements Ability to lift and move equipment up to 50 lbs regularly and up to 100 lbs occasionally Ability to work in confined spaces, stand for extended periods, and operate in varying environmental conditions Manual dexterity to handle small and complex components Additional Requirements Valid driver's license and ability to travel Willingness to complete background checks and client-specific onboarding requirements Commitment to safety, quality, and operational excellence Why This Role Matters This team is critical to EOS's ability to support rapid growth, large-scale deployments, and high-priority operational needs across its data center footprint. Surge Technicians are trusted to step into complex environments and deliver results immediately , ensuring service continuity and client success. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: $250/week Travel Bonus Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually Occasional overtime and bonus opportunities 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
09/28/2026
Full time
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: EOS IT Solutions is seeking highly skilled and adaptable Data Center Surge Technicians to join a centralized travel team supporting data center operations across North America. This team is deployed to support new site turn-ups, large-scale infrastructure deployments, SLA recovery efforts, and critical operational gaps . Technicians are expected to operate in fast-paced, high-pressure environments and deliver immediate impact with minimal onboarding. Travel & Compensation: This position requires frequent travel to project sites and data centers. Candidates who enjoy traveling and working in different environments will thrive in this role. To recognize the commitment, we offer a $250 weekly travel bonus , paid in addition to base wages. Deployment Scope Surge Technicians are deployed based on business need, including: New data center builds, expansions, and site turn-ups High-volume deployment events (rack lands, infrastructure scaling) SLA recovery scenarios (backlog reduction, performance stabilization) Temporary coverage for staffing gaps or critical skill shortages KEY RESPONSIBILITIES: Deployment & Infrastructure Execution Execute high-volume rack and stack deployments in live and non-live environments Install, terminate, and manage fiber (single-mode and multi-mode) and copper cabling systems Perform fiber splicing, cleaning, testing, and troubleshooting , including OTDR testing and fault isolation Support physical infrastructure builds including cable routing, ladder racking, and power distribution Read and validate port maps, rack elevations, and infrastructure designs Repair & Break/Fix Operations Diagnose and repair hardware issues across servers, switches, and network components Replace defective components (PSUs, NICs, fans, etc.) with minimal disruption Execute live service swaps and support production environments under SLA constraints Perform physical layer troubleshooting (ports, cabling, connectivity) Operational Execution & Accountability Rapidly integrate into new sites and contribute within 24-72 hours of arrival Follow MOPs, CMOPs, and safety protocols with strict adherence Accurately document work through ticketing systems and operational logs Support both planned deployment work and reactive break/fix scenarios Operate effectively in client-facing environments with high visibility and accountability Performance Expectations Deliver measurable output aligned to deployment targets, ticket closure rates, and SLA performance Maintain high quality and accuracy with minimal rework Adapt quickly to new environments, teams, and operating conditions Demonstrate strong ownership, reliability, and consistency across deployments Travel & Deployment Expectations (Critical) Ability to mobilize within 24-48 hours of notice Willingness to travel 70-90% of the time across multiple U.S. locations Ability to support extended deployments (2-4+ weeks or longer) based on business demand Comfortable working and living in hotel-based environments for extended periods Flexibility to work day/night shifts, overtime, and weekends during surge events This role is best suited for individuals who prefer dynamic, travel-intensive work environments over fixed-site assignments. ESSENTIAL CRITERIA: 2-5+ years of hands-on experience in data center operations, infrastructure deployment, or break/fix repair Strong experience with rack and stack, cabling, and hardware installation Proven experience with fiber (splicing strongly preferred, OTDR testing, troubleshooting) Familiarity with Cisco, Juniper, Arista, and x86 server hardware Experience with low voltage systems and industry standards (BICSI, ANSI, EIA/TIA) Ability to read technical diagrams, port maps, and infrastructure documentation Tools & Systems Exposure Experience with ticketing/workflow systems (e.g., ServiceNow or equivalent) Familiarity with infrastructure documentation, inventory, and asset management systems Ability to operate within client-specific tools, dashboards, and reporting environments Success Profile (Behavioral & Leadership Traits) Thrives in fast-paced, ambiguous environments with minimal direction Strong ownership mindset; takes initiative and drives work to completion Calm under pressure; able to prioritize and execute in high-stress situations Team-oriented with a no-ego, "get it done" mentality Strong communication skills across technical teams, leadership, and client stakeholders Highly reliable and accountable; trusted to represent EOS in client-facing environments Physical Requirements Ability to lift and move equipment up to 50 lbs regularly and up to 100 lbs occasionally Ability to work in confined spaces, stand for extended periods, and operate in varying environmental conditions Manual dexterity to handle small and complex components Additional Requirements Valid driver's license and ability to travel Willingness to complete background checks and client-specific onboarding requirements Commitment to safety, quality, and operational excellence Why This Role Matters This team is critical to EOS's ability to support rapid growth, large-scale deployments, and high-priority operational needs across its data center footprint. Surge Technicians are trusted to step into complex environments and deliver results immediately , ensuring service continuity and client success. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: $250/week Travel Bonus Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually Occasional overtime and bonus opportunities 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Controls Hardware Engineer
ANDRITZ Schuler Inc. Canton, Michigan
Job Description Job Description BRIEF DESCRIPTION: The Controls Engineer is a member of a team of electric and controls professionals, responsible for design, integration and testing of Schuler industrial control systems. This role places a heavy emphasis on the development and design of industrial press and automation controls. These controls projects are in general mission-critical and require a strong commitment to on-time delivery. Projects range from hardware modifications to complete equipment and system upgrades, including new electrical hardware, control PCs and PLCs, HMIs and integrated safety systems. Service and supporting roles, as outlined below, are also an integral part of this position. MAJOR DUTIES AND RESPONSIBILITIES: Hardware design and development Design and develop the layout of control systems including all required PLC, PC, HMI, safety, and communication hardware. Create bills of materials in Schuler's ERP system. Create hardware schematics and approval of finished schematics. Responsible for following and implementing all applicable standards and customer requirements, including local and national safety standards such as OSHA, ANSI, and CSA. Research and apply new technologies to improve Schuler's competitiveness. Service and supporting roles Support the Field Service Group in preparation of installations and updates. Provide troubleshooting assistance to Schuler field service technicians and engineers. Assist onsite installation if required. Occasional service calls may be required. Visit customers on occasional sales or project meetings. Perform as Project Manager on specific jobs based on assignment by the Service Engineering Manager. Support Customer Service Representatives in spare parts order processing by providing technical information. Interface with the customer as needed to resolve issues and technical concerns. Supports new machine sales with technical information when requested. REQUIREMENTS: Bachelor's degree preferred A minimum of three years of experience in designing industrial control systems, preferably in the field of hydraulic and mechanical power presses and press automation systems Knowledge in Allen Bradley RSLogix 5, 500, and Studio 5000 is a plus Knowledge in Siemens S7F, S5 is a plus Experience with industrial networking such as PROFIBUS, PROFINET, EtherNet/IP and EtherCat AutoCAD Electrical, E-Plan P8 Proficient user of Microsoft Office 2010 Familiar with ERP systems, preferably SAP. Ability to travel, nationally and abroad. Must be able and willing to travel. Able to facilitate discussions and give presentations with highly technical content. Presents clearly and informatively. Possess strong analytical aptitude Proficient computer skills with the ability to learn new software Customer focused Strong time management and organizational skills Ability to multi-task and to work in dynamic business environment; Adaptable to change Self-motivated and results oriented; Ability to use judgement and make decisions independently Teamwork oriented to resolve problems and achieve goals Excellent listening, verbal and written communication skills Fluent in English with advanced reading and writing skills German Language skills would be a plus. Visa holders/English as Second Language (ESL) individuals must take TOEFL exam and score above passing grade. ORGANIZATIONAL RELATIONSHIPS: This position reports to the Service Engineering Manager. Coordinates related activities with service sales, field service, purchasing and customers. There are no supervisory responsibilities assigned to this position. MISCELLANEOUS Performs other duties as required or assigned, which are reasonably within the scope of the duties in this job classification. Company Description ANDRITZ Schuler Incorporated, headquartered in Canton, Michigan represents the Schuler Group in North America. We offer sales management and project coordination for state-of-the-art metal forming system solutions. Our after-sales service, spare parts, PM programs, retrofit and rebuild programs are ready to support new and existing metal forming systems. Our goal is to provide our customers with the ability to become more productive, flexible and profitable in todays increasingly competitive environment. We provide comprehensive process knowledge, turnkey installations and technical service throughout the entire life of the system. Company Description ANDRITZ Schuler Incorporated, headquartered in Canton, Michigan represents the Schuler Group in North America. We offer sales management and project coordination for state-of-the-art metal forming system solutions. Our after-sales service, spare parts, PM programs, retrofit and rebuild programs are ready to support new and existing metal forming systems. Our goal is to provide our customers with the ability to become more productive, flexible and profitable in todays increasingly competitive environment. We provide comprehensive process knowledge, turnkey installations and technical service throughout the entire life of the system.
09/28/2026
Full time
Job Description Job Description BRIEF DESCRIPTION: The Controls Engineer is a member of a team of electric and controls professionals, responsible for design, integration and testing of Schuler industrial control systems. This role places a heavy emphasis on the development and design of industrial press and automation controls. These controls projects are in general mission-critical and require a strong commitment to on-time delivery. Projects range from hardware modifications to complete equipment and system upgrades, including new electrical hardware, control PCs and PLCs, HMIs and integrated safety systems. Service and supporting roles, as outlined below, are also an integral part of this position. MAJOR DUTIES AND RESPONSIBILITIES: Hardware design and development Design and develop the layout of control systems including all required PLC, PC, HMI, safety, and communication hardware. Create bills of materials in Schuler's ERP system. Create hardware schematics and approval of finished schematics. Responsible for following and implementing all applicable standards and customer requirements, including local and national safety standards such as OSHA, ANSI, and CSA. Research and apply new technologies to improve Schuler's competitiveness. Service and supporting roles Support the Field Service Group in preparation of installations and updates. Provide troubleshooting assistance to Schuler field service technicians and engineers. Assist onsite installation if required. Occasional service calls may be required. Visit customers on occasional sales or project meetings. Perform as Project Manager on specific jobs based on assignment by the Service Engineering Manager. Support Customer Service Representatives in spare parts order processing by providing technical information. Interface with the customer as needed to resolve issues and technical concerns. Supports new machine sales with technical information when requested. REQUIREMENTS: Bachelor's degree preferred A minimum of three years of experience in designing industrial control systems, preferably in the field of hydraulic and mechanical power presses and press automation systems Knowledge in Allen Bradley RSLogix 5, 500, and Studio 5000 is a plus Knowledge in Siemens S7F, S5 is a plus Experience with industrial networking such as PROFIBUS, PROFINET, EtherNet/IP and EtherCat AutoCAD Electrical, E-Plan P8 Proficient user of Microsoft Office 2010 Familiar with ERP systems, preferably SAP. Ability to travel, nationally and abroad. Must be able and willing to travel. Able to facilitate discussions and give presentations with highly technical content. Presents clearly and informatively. Possess strong analytical aptitude Proficient computer skills with the ability to learn new software Customer focused Strong time management and organizational skills Ability to multi-task and to work in dynamic business environment; Adaptable to change Self-motivated and results oriented; Ability to use judgement and make decisions independently Teamwork oriented to resolve problems and achieve goals Excellent listening, verbal and written communication skills Fluent in English with advanced reading and writing skills German Language skills would be a plus. Visa holders/English as Second Language (ESL) individuals must take TOEFL exam and score above passing grade. ORGANIZATIONAL RELATIONSHIPS: This position reports to the Service Engineering Manager. Coordinates related activities with service sales, field service, purchasing and customers. There are no supervisory responsibilities assigned to this position. MISCELLANEOUS Performs other duties as required or assigned, which are reasonably within the scope of the duties in this job classification. Company Description ANDRITZ Schuler Incorporated, headquartered in Canton, Michigan represents the Schuler Group in North America. We offer sales management and project coordination for state-of-the-art metal forming system solutions. Our after-sales service, spare parts, PM programs, retrofit and rebuild programs are ready to support new and existing metal forming systems. Our goal is to provide our customers with the ability to become more productive, flexible and profitable in todays increasingly competitive environment. We provide comprehensive process knowledge, turnkey installations and technical service throughout the entire life of the system. Company Description ANDRITZ Schuler Incorporated, headquartered in Canton, Michigan represents the Schuler Group in North America. We offer sales management and project coordination for state-of-the-art metal forming system solutions. Our after-sales service, spare parts, PM programs, retrofit and rebuild programs are ready to support new and existing metal forming systems. Our goal is to provide our customers with the ability to become more productive, flexible and profitable in todays increasingly competitive environment. We provide comprehensive process knowledge, turnkey installations and technical service throughout the entire life of the system.
Commissioning Data Center Technician
AHA Consulting Engineers, Inc. Ashburn, Virginia
Job Description Job Description About AHA Consulting Engineers Founded in 1991, AHA Consulting Engineers, Inc. has a 30+ year proven track record in the design of complex, high-performance buildings. We are consultants and advisors first, focused on our clients' vision and success during and beyond every project. AHA's Team of dedicated professionals in our Burlington and Boston, MA; Atlanta (Alpharetta), GA; Philadelphia, PA; and Ashburn, VA offices expertly advise, evaluate, model, design and commission high-performance building systems delivering trusted performance to our clients under the most challenging budget and schedule constraints. As a multi-discipline building system consulting firm, our offerings include best-in-class HVAC, Plumbing, Electrical and Fire Protection (MEP/FP) and Technology Design; Energy & Sustainability Consulting; Commissioning, BIM/VDC and Advisory Services; Arc Flash and Coordination Studies; and Computational Fluid Dynamics Modeling. We are a recognized expert in the AEC (Architectural, Engineering and Construction) industry with a targeted focus on the Science & Technology, Mission Critical, Industrial, Academic, and corporate markets. Lastly and most importantly, AHA is as committed to our Team Members as we are to our clients. Our benefits package, training program, and office culture supports our employees' professional growth and well-being. AHA also promotes the continued personal and professional development of our dedicated professionals to stay current on the latest developments in the AEC industry through participation in professional organizations, industry seminars and trade shows, as well as continuing education classes and lunch-and-learns. Our AHA University program provides the opportunity for our professionals to be part of an AHA Team presenting information sessions of our building performance consulting expertise to our architectural, development, and end-user clients. Furthermore, AHA has competitive salaries, PTO, health, and retirement benefits and, AHA is a partial ESOP company which further enhances our retirement benefits. And finally our unique Path to Partnership opportunity provides employees the guidance and mentorship to advance up the corporate ladder to leadership positions in the firm. Why This Role Matters The data center and mission critical market in Northern Virginia is one of the most active in the world. AHA's Ashburn office is at the center of that activity, and we are growing our commissioning team to match. This role gives a technically skilled field professional a direct path into the building commissioning industry, with full support for training, certifications, and long-term career growth. Key Responsibilities Perform construction observations and review contract documents, drawing sets, and specifications during the commissioning process Execute pre-functional checklists and functional performance tests for electrical, mechanical, and controls systems in data center environments Perform Foreign Object and Debris (FOD) inspections to ensure cleanliness and safety of equipment and systems prior to energization or testing Install, operate, and interpret data from field testing equipment; collect, organize, and document field data accurately Support the development of commissioning test scripts, checklists, and issue logs under the direction of the Commissioning Specialist or Project Engineer Identify, document, and communicate system deficiencies and test results clearly in written reports and field logs Interface professionally with general contractors, subcontractors, equipment vendors, and AHA project team members on site Assist in the completion of commissioning reports and communicate results to project stakeholders in a timely manner Maintain organized project documentation including test records, photos, equipment data, and correspondence Stay current on equipment types, system sequences, and industry practices relevant to mission critical facilities Required Qualifications Hands-on field experience working on, or directly supporting, data center or mission critical construction projects Solid understanding of the mechanical and electrical systems commonly found in data centers (UPS, PDUs, generators, chillers, CRAC/CRAH units, AHUs, switchgear, etc.) Ability to read and interpret mechanical, electrical, and plumbing drawings, one-line diagrams, and sequences of operation Experience in a technical trade, construction, or field service role; electrical trade experience strongly preferred Proficiency with Microsoft Word and Excel for documentation and reporting Strong attention to detail with the ability to follow established test procedures and document results accurately OSHA 30 certification (AHA can provide training toward this certification) First Aid, CPR, and AED certification (AHA can provide training toward these certifications) NFPA 70E Qualified Person status or willingness to obtain (AHA can provide training) Valid driver's license (must be Real ID compliant) OR active U.S. passport for site access to federal and secure facilities Must be capable and comfortable conducting meetings and site communications in English Ability to work effectively in fast-paced construction environments with shifting priorities and tight schedules Willingness to travel locally throughout the DMV region on a regular basis Ability to travel by air up to 10% for project needs outside the region Preferred Qualifications Journeyman or Master Electrician license, or equivalent trade certification Prior experience supporting or executing commissioning activities on mission critical or large commercial construction projects Familiarity with building automation systems, controls sequences, or DCIM tools Experience working with electrical distribution, backup power systems (generators, UPS, static transfer switches), or precision cooling systems Ability to explain technical findings clearly to non-technical project stakeholders Knowledge of ASHRAE, NFPA, or industry-specific standards relevant to data center operations Optional - What Success Looks Like (First 6-12 Months) Independently executing pre-functional checklists and functional tests on standard data center systems with minimal oversight Maintaining accurate, well-organized project documentation that requires little to no rework before submission Building productive working relationships with contractors and vendors across active DMV project sites Completing pursuit of a relevant industry certification (e.g., CxA, DCPRO) At AHA, our success starts with our people - and we invest in creating an environment where you can grow and thrive. In addition to competitive pay and comprehensive benefits, we offer programs that set us apart: • Employee Stock Ownership Plan (ESOP) - giving you a real stake in AHA's long-term success • Path to Partnership - a transparent, attainable leadership development framework • Student Debt Repayment Program - direct financial support to help reduce student loan burden • Flexible & Hybrid Work Schedules - supporting balance, autonomy, and professional growth • Professional Development & Mentorship - including FE/PE exam support and structured training opportunities At AHA, you're not just joining an engineering firm - you're building a career where your ideas matter and your contributions have a meaningful impact. Equal Opportunity Employer AHA is an EO/AA Employer - M/F/Disability/Veterans Staffing Firms Notice AHA does not accept unsolicited resumes from staffing firms unless a current, executed agreement is in place and has been expressly invited by AHA to submit candidates for a specific search.
09/28/2026
Full time
Job Description Job Description About AHA Consulting Engineers Founded in 1991, AHA Consulting Engineers, Inc. has a 30+ year proven track record in the design of complex, high-performance buildings. We are consultants and advisors first, focused on our clients' vision and success during and beyond every project. AHA's Team of dedicated professionals in our Burlington and Boston, MA; Atlanta (Alpharetta), GA; Philadelphia, PA; and Ashburn, VA offices expertly advise, evaluate, model, design and commission high-performance building systems delivering trusted performance to our clients under the most challenging budget and schedule constraints. As a multi-discipline building system consulting firm, our offerings include best-in-class HVAC, Plumbing, Electrical and Fire Protection (MEP/FP) and Technology Design; Energy & Sustainability Consulting; Commissioning, BIM/VDC and Advisory Services; Arc Flash and Coordination Studies; and Computational Fluid Dynamics Modeling. We are a recognized expert in the AEC (Architectural, Engineering and Construction) industry with a targeted focus on the Science & Technology, Mission Critical, Industrial, Academic, and corporate markets. Lastly and most importantly, AHA is as committed to our Team Members as we are to our clients. Our benefits package, training program, and office culture supports our employees' professional growth and well-being. AHA also promotes the continued personal and professional development of our dedicated professionals to stay current on the latest developments in the AEC industry through participation in professional organizations, industry seminars and trade shows, as well as continuing education classes and lunch-and-learns. Our AHA University program provides the opportunity for our professionals to be part of an AHA Team presenting information sessions of our building performance consulting expertise to our architectural, development, and end-user clients. Furthermore, AHA has competitive salaries, PTO, health, and retirement benefits and, AHA is a partial ESOP company which further enhances our retirement benefits. And finally our unique Path to Partnership opportunity provides employees the guidance and mentorship to advance up the corporate ladder to leadership positions in the firm. Why This Role Matters The data center and mission critical market in Northern Virginia is one of the most active in the world. AHA's Ashburn office is at the center of that activity, and we are growing our commissioning team to match. This role gives a technically skilled field professional a direct path into the building commissioning industry, with full support for training, certifications, and long-term career growth. Key Responsibilities Perform construction observations and review contract documents, drawing sets, and specifications during the commissioning process Execute pre-functional checklists and functional performance tests for electrical, mechanical, and controls systems in data center environments Perform Foreign Object and Debris (FOD) inspections to ensure cleanliness and safety of equipment and systems prior to energization or testing Install, operate, and interpret data from field testing equipment; collect, organize, and document field data accurately Support the development of commissioning test scripts, checklists, and issue logs under the direction of the Commissioning Specialist or Project Engineer Identify, document, and communicate system deficiencies and test results clearly in written reports and field logs Interface professionally with general contractors, subcontractors, equipment vendors, and AHA project team members on site Assist in the completion of commissioning reports and communicate results to project stakeholders in a timely manner Maintain organized project documentation including test records, photos, equipment data, and correspondence Stay current on equipment types, system sequences, and industry practices relevant to mission critical facilities Required Qualifications Hands-on field experience working on, or directly supporting, data center or mission critical construction projects Solid understanding of the mechanical and electrical systems commonly found in data centers (UPS, PDUs, generators, chillers, CRAC/CRAH units, AHUs, switchgear, etc.) Ability to read and interpret mechanical, electrical, and plumbing drawings, one-line diagrams, and sequences of operation Experience in a technical trade, construction, or field service role; electrical trade experience strongly preferred Proficiency with Microsoft Word and Excel for documentation and reporting Strong attention to detail with the ability to follow established test procedures and document results accurately OSHA 30 certification (AHA can provide training toward this certification) First Aid, CPR, and AED certification (AHA can provide training toward these certifications) NFPA 70E Qualified Person status or willingness to obtain (AHA can provide training) Valid driver's license (must be Real ID compliant) OR active U.S. passport for site access to federal and secure facilities Must be capable and comfortable conducting meetings and site communications in English Ability to work effectively in fast-paced construction environments with shifting priorities and tight schedules Willingness to travel locally throughout the DMV region on a regular basis Ability to travel by air up to 10% for project needs outside the region Preferred Qualifications Journeyman or Master Electrician license, or equivalent trade certification Prior experience supporting or executing commissioning activities on mission critical or large commercial construction projects Familiarity with building automation systems, controls sequences, or DCIM tools Experience working with electrical distribution, backup power systems (generators, UPS, static transfer switches), or precision cooling systems Ability to explain technical findings clearly to non-technical project stakeholders Knowledge of ASHRAE, NFPA, or industry-specific standards relevant to data center operations Optional - What Success Looks Like (First 6-12 Months) Independently executing pre-functional checklists and functional tests on standard data center systems with minimal oversight Maintaining accurate, well-organized project documentation that requires little to no rework before submission Building productive working relationships with contractors and vendors across active DMV project sites Completing pursuit of a relevant industry certification (e.g., CxA, DCPRO) At AHA, our success starts with our people - and we invest in creating an environment where you can grow and thrive. In addition to competitive pay and comprehensive benefits, we offer programs that set us apart: • Employee Stock Ownership Plan (ESOP) - giving you a real stake in AHA's long-term success • Path to Partnership - a transparent, attainable leadership development framework • Student Debt Repayment Program - direct financial support to help reduce student loan burden • Flexible & Hybrid Work Schedules - supporting balance, autonomy, and professional growth • Professional Development & Mentorship - including FE/PE exam support and structured training opportunities At AHA, you're not just joining an engineering firm - you're building a career where your ideas matter and your contributions have a meaningful impact. Equal Opportunity Employer AHA is an EO/AA Employer - M/F/Disability/Veterans Staffing Firms Notice AHA does not accept unsolicited resumes from staffing firms unless a current, executed agreement is in place and has been expressly invited by AHA to submit candidates for a specific search.
Data Center Technician I
InfraServices Ashburn, Virginia
Job Description Job Description Advance your career with us and be part of a mission-driven team delivering critical telecommunications and recovery solutions. At InfraServices, we're more than a services provider - we're innovators, problem-solvers, and collaborators. Our culture is built on a foundation of safety first, guided by a customer-focused philosophy, and defined by excellence and integrity. Here, every voice is heard, fresh ideas are celebrated, and exceptional talent is valued. We're committed to building an employee experience rooted in trust, respect, continuous learning, and growth opportunities. Whether you're building cutting-edge infrastructure, supporting field operations, or driving business development, you'll play a vital role in upholding our core values and delivering on our business objectives. Job Summary: The Data Center Technician I is responsible for supporting the installation and deployment of data center infrastructure in colocation, enterprise, regional, and hyperscale environments. This role focuses on basic installation activities including cable pulling, routing, rack power installation, and supporting infrastructure deployments for new builds, expansions, and MACD (Moves, Adds, Changes, and Decommissions) projects. The Technician I works under direct supervision while developing technical installation skills and knowledge of data center standards. Essential Duties and Responsibilities: • Assist with installation of server cabinets, network racks, ladder rack, bracing, and containment systems • Pull, route, secure, and dress copper, coax, and fiber optic cabling according to installation standards • Assist with installation of Cat6/6A, MPO, fiber trunks, patch panels, splice trays, and cable enclosures • Install and support basic rack power components including rPDUs and cable whips • Support installation of overhead ladder rack, basket tray, and fiber trough systems • Perform cable labeling and maintain basic installation documentation • Assist with grounding and bonding activities • Perform basic fiber cleaning and inspection activities • Follow engineered drawings, installation manuals, scopes of work (SOW), and methods of procedure (MOPs) • Maintain clean and organized work areas, including proper housekeeping of tools, materials, and installation debris • Use hand tools, drills, and basic installation equipment safely and effectively • Support QA/QC punch list completion under supervision • Follow all Company safety policies, customer site requirements, and established safe work practices at all times • Accurately complete and submit timecards and other required administrative records in a timely manner • Travel regularly to job sites, which may include overnight stays • Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Education: High school diploma, general education degree (G.E.D.), or related trade school education Experience: • Two years or less experience in telecommunications, structured cabling, construction, or data center environments preferred • Must have or obtain and maintain OSHA 10 Construction Training Card • Must have or obtain and maintain First Aid and CPR Certification Technical Skills: • Computer and Microsoft Office proficiency • Basic understanding of structured cabling systems and installation practices • Familiarity with copper and fiber optic cable types including Cat6/6A, MPO, LC, SM, and MM fiber preferred • Basic understanding of cable routing, bend radius, and labeling practices • Ability to use hand tools, power tools, and basic testing equipment • Ability to read and follow basic floor plans and installation instructions Soft Skills: • Consistently demonstrates reliability, punctuality, and a strong commitment to completing work safely, efficiently, and to a high standard of quality • Works effectively with team members, follows directions, and supports a positive and collaborative work environment • Strong attention to detail • Identifies and communicates issues clearly with team members and/or foreman • Ability to work in fast-paced deployment environments Physical Requirements: • Must be able to pass pre-employment screening that includes background and drug testing • Must have a valid driver's license and a driving record that meets Company requirements • Ability to lift and carry up to 50 pounds regularly • Ability to stand, bend, climb, and work overhead for extended periods • Ability to safely use ladders, lifts, and power tools • Ability to work in active construction and live data center environments • Ability to wear the required personal protective equipment (PPE) • Ability to work long and unpredictable hours and flexible schedules, including nights and weekends as required • Ability to travel regionally and nationally up to 75% of the time Employee Benefits: At InfraServices, taking care of our people is a top priority. That's why we've built a strong benefits program designed to support you and your family, giving you the security you deserve. We know benefits are an essential part of your overall compensation, and we're committed to offering a competitive package that reflects the value you bring. Below is a quick look at what we offer. Medical, Dental, & Vision Benefits: We've got your health covered. Short- & Long-Term Disability Benefits: Protection when you need it most. Company Paid Basic Life Insurance: Additional voluntary benefits are available. Voluntary Accident, Critical Illness, and Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. Wellness Program: Resources and programs designed to support your overall health and well-being. 401(K) with Company match: Building your financial future with us. Paid Time Off, Paid Sick Time, & Company Holidays: Achieving that work-life balance. Paid Parental & Paid Maternity Leave: Supporting your family is our priority. Military Differential Pay: Income protection for employees serving in the military. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses. Legal Assistance: Affordable legal support for employees. Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/28/2026
Full time
Job Description Job Description Advance your career with us and be part of a mission-driven team delivering critical telecommunications and recovery solutions. At InfraServices, we're more than a services provider - we're innovators, problem-solvers, and collaborators. Our culture is built on a foundation of safety first, guided by a customer-focused philosophy, and defined by excellence and integrity. Here, every voice is heard, fresh ideas are celebrated, and exceptional talent is valued. We're committed to building an employee experience rooted in trust, respect, continuous learning, and growth opportunities. Whether you're building cutting-edge infrastructure, supporting field operations, or driving business development, you'll play a vital role in upholding our core values and delivering on our business objectives. Job Summary: The Data Center Technician I is responsible for supporting the installation and deployment of data center infrastructure in colocation, enterprise, regional, and hyperscale environments. This role focuses on basic installation activities including cable pulling, routing, rack power installation, and supporting infrastructure deployments for new builds, expansions, and MACD (Moves, Adds, Changes, and Decommissions) projects. The Technician I works under direct supervision while developing technical installation skills and knowledge of data center standards. Essential Duties and Responsibilities: • Assist with installation of server cabinets, network racks, ladder rack, bracing, and containment systems • Pull, route, secure, and dress copper, coax, and fiber optic cabling according to installation standards • Assist with installation of Cat6/6A, MPO, fiber trunks, patch panels, splice trays, and cable enclosures • Install and support basic rack power components including rPDUs and cable whips • Support installation of overhead ladder rack, basket tray, and fiber trough systems • Perform cable labeling and maintain basic installation documentation • Assist with grounding and bonding activities • Perform basic fiber cleaning and inspection activities • Follow engineered drawings, installation manuals, scopes of work (SOW), and methods of procedure (MOPs) • Maintain clean and organized work areas, including proper housekeeping of tools, materials, and installation debris • Use hand tools, drills, and basic installation equipment safely and effectively • Support QA/QC punch list completion under supervision • Follow all Company safety policies, customer site requirements, and established safe work practices at all times • Accurately complete and submit timecards and other required administrative records in a timely manner • Travel regularly to job sites, which may include overnight stays • Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Education: High school diploma, general education degree (G.E.D.), or related trade school education Experience: • Two years or less experience in telecommunications, structured cabling, construction, or data center environments preferred • Must have or obtain and maintain OSHA 10 Construction Training Card • Must have or obtain and maintain First Aid and CPR Certification Technical Skills: • Computer and Microsoft Office proficiency • Basic understanding of structured cabling systems and installation practices • Familiarity with copper and fiber optic cable types including Cat6/6A, MPO, LC, SM, and MM fiber preferred • Basic understanding of cable routing, bend radius, and labeling practices • Ability to use hand tools, power tools, and basic testing equipment • Ability to read and follow basic floor plans and installation instructions Soft Skills: • Consistently demonstrates reliability, punctuality, and a strong commitment to completing work safely, efficiently, and to a high standard of quality • Works effectively with team members, follows directions, and supports a positive and collaborative work environment • Strong attention to detail • Identifies and communicates issues clearly with team members and/or foreman • Ability to work in fast-paced deployment environments Physical Requirements: • Must be able to pass pre-employment screening that includes background and drug testing • Must have a valid driver's license and a driving record that meets Company requirements • Ability to lift and carry up to 50 pounds regularly • Ability to stand, bend, climb, and work overhead for extended periods • Ability to safely use ladders, lifts, and power tools • Ability to work in active construction and live data center environments • Ability to wear the required personal protective equipment (PPE) • Ability to work long and unpredictable hours and flexible schedules, including nights and weekends as required • Ability to travel regionally and nationally up to 75% of the time Employee Benefits: At InfraServices, taking care of our people is a top priority. That's why we've built a strong benefits program designed to support you and your family, giving you the security you deserve. We know benefits are an essential part of your overall compensation, and we're committed to offering a competitive package that reflects the value you bring. Below is a quick look at what we offer. Medical, Dental, & Vision Benefits: We've got your health covered. Short- & Long-Term Disability Benefits: Protection when you need it most. Company Paid Basic Life Insurance: Additional voluntary benefits are available. Voluntary Accident, Critical Illness, and Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. Wellness Program: Resources and programs designed to support your overall health and well-being. 401(K) with Company match: Building your financial future with us. Paid Time Off, Paid Sick Time, & Company Holidays: Achieving that work-life balance. Paid Parental & Paid Maternity Leave: Supporting your family is our priority. Military Differential Pay: Income protection for employees serving in the military. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses. Legal Assistance: Affordable legal support for employees. Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Spc II, BT Support
Sysco Fargo, North Dakota
Brief description: The position involves assisting the Sysco Technology (ST) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the ST support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the ST Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
09/27/2026
Full time
Brief description: The position involves assisting the Sysco Technology (ST) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the ST support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the ST Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
Ride Control Technician - $28/HR
Six Flags Great America & Hurricane Harbor Gurnee, Illinois
Overview: The Ride Control Technician maintains, troubleshoots, programs, and modifies the control and safety systems that govern ride operation throughout the park. The position works at the component level on programmable controllers, safety circuits, drive systems, and field devices, and holds responsibility for systems subject to regulatory inspection. Responsibilities: The park operates control platforms spanning approximately thirty-five years of technology. Both current and legacy systems are in active service and both must be supported. Essential Duties and Responsibilities: Programmable control systems Program, maintain, troubleshoot, and modify ride control programs across the following Allen-Bradley platforms: PLC-5, SLC 500, MicroLogix, CompactLogix, Compact GuardLogix, and ControlLogix safety processors. Program, maintain, and troubleshoot Siemens control systems using STEP 7. Configure, maintain, and troubleshoot safety-rated control systems on Compact GuardLogix and ControlLogix safety processors, including safety relays, safety-rated I/O, and dual-channel monitored circuits. Develop, modify, and troubleshoot HMI applications and operator interface terminals. Interpret and modify ladder logic, function block, and structured text programs. Maintain program version control and document all changes. Ride safety and field systems Troubleshoot and repair electronic and electro-mechanical ride systems, including drive systems, proximity switches, photo-eyes, encoders, limit switches, and associated field wiring. Inspect, test, and verify ride restraint and braking control circuits, including restraint locking and release logic. Perform ride control inspections and record results in Mobaro. Maintain accurate preventive maintenance documentation and inspection records. Support the Electric Shop and Mechanical departments in reducing ride downtime. Fire alarm and life safety systems Maintain, test, and troubleshoot fire alarm and life safety systems in accordance with NFPA 72, including devices, panels, notification appliances, and associated documentation. Support inspections conducted by the Authority Having Jurisdiction and maintain records required for those inspections. SCADA and industrial networks Develop, maintain, and troubleshoot the park-wide Ignition SCADA platform, including tag configuration, screen development, alarming, historian functions, and database connectivity. Maintain and troubleshoot industrial network infrastructure across EtherNet/IP, ControlNet, DeviceNet, Profibus, and AS-Interface, including media, addressing, segmentation, and diagnostics. Maintain managed switch configuration and network documentation for control system segments. General Maintain control system drawings, schematics, and program documentation, and update them as modifications are made. Adhere to all department and company safety policies, including electrical safety and lockout/tagout requirements, and wear required personal protective equipment. Support the company mantra of providing Friendly, Clean, Fast and Safe service to our Guests. Complete projects and assignments as assigned. Qualifications: Skills and Qualifications: Required Qualifications Associate degree in electronics technology, industrial controls, or a related field; OR completion of an accredited technical program or apprenticeship in industrial controls; OR four years of directly related industrial controls experience in place of the degree. Minimum two years of experience programming and troubleshooting programmable logic controllers in an industrial or equivalent environment. Demonstrated experience with Allen-Bradley control platforms. Experience across both current platforms (CompactLogix, ControlLogix) and legacy platforms (PLC-5, SLC 500, MicroLogix) is required, as both remain in active service. Working knowledge of the industrial network protocols in service at the park: EtherNet/IP, ControlNet, DeviceNet, Profibus, and AS-Interface. Experience with SCADA platform configuration and maintenance. Demonstrated ability to troubleshoot control systems to the component level. Ability to read, interpret, and modify electrical schematics, control drawings, and ladder logic. Working knowledge of the National Electrical Code as it applies to control circuits and equipment. Working knowledge of NFPA 72 as it applies to fire alarm system maintenance and testing. Competence with test equipment used to service complex control systems, including multimeters, oscilloscopes, loop calibrators, and network diagnostic tools. Ability to work independently on safety-critical systems and to exercise judgment on whether a ride is fit to return to service. Must possess a valid driver's license. Preferred Qualifications Ignition SCADA development experience, including scripting and database integration. Siemens STEP 7 experience. NICET certification in fire alarm systems. Experience with safety-rated control architectures and familiarity with ISO 13849 or IEC 62061. Experience with AutoCAD or equivalent for drawing maintenance. Amusement industry or other regulated-equipment maintenance experience. Physical and Schedule Requirements Must possess the mental and physical capacities necessary to perform the primary job duties, including standing, walking, climbing stairs and ladders, bending, kneeling, squatting, twisting, pushing, pulling, reaching overhead, and lifting and carrying a minimum of 50 lbs. Must be able to perform work functions at heights in excess of 100 feet, including roller coaster structure. Must be able to work outdoors in extreme temperatures. Must be able to work nights, weekends, and holidays during operating season, and must be willing to work overtime as scheduled during the spring and summer months. Must be able to provide own hand tools and steel-toe footwear for daily use.
09/27/2026
Full time
Overview: The Ride Control Technician maintains, troubleshoots, programs, and modifies the control and safety systems that govern ride operation throughout the park. The position works at the component level on programmable controllers, safety circuits, drive systems, and field devices, and holds responsibility for systems subject to regulatory inspection. Responsibilities: The park operates control platforms spanning approximately thirty-five years of technology. Both current and legacy systems are in active service and both must be supported. Essential Duties and Responsibilities: Programmable control systems Program, maintain, troubleshoot, and modify ride control programs across the following Allen-Bradley platforms: PLC-5, SLC 500, MicroLogix, CompactLogix, Compact GuardLogix, and ControlLogix safety processors. Program, maintain, and troubleshoot Siemens control systems using STEP 7. Configure, maintain, and troubleshoot safety-rated control systems on Compact GuardLogix and ControlLogix safety processors, including safety relays, safety-rated I/O, and dual-channel monitored circuits. Develop, modify, and troubleshoot HMI applications and operator interface terminals. Interpret and modify ladder logic, function block, and structured text programs. Maintain program version control and document all changes. Ride safety and field systems Troubleshoot and repair electronic and electro-mechanical ride systems, including drive systems, proximity switches, photo-eyes, encoders, limit switches, and associated field wiring. Inspect, test, and verify ride restraint and braking control circuits, including restraint locking and release logic. Perform ride control inspections and record results in Mobaro. Maintain accurate preventive maintenance documentation and inspection records. Support the Electric Shop and Mechanical departments in reducing ride downtime. Fire alarm and life safety systems Maintain, test, and troubleshoot fire alarm and life safety systems in accordance with NFPA 72, including devices, panels, notification appliances, and associated documentation. Support inspections conducted by the Authority Having Jurisdiction and maintain records required for those inspections. SCADA and industrial networks Develop, maintain, and troubleshoot the park-wide Ignition SCADA platform, including tag configuration, screen development, alarming, historian functions, and database connectivity. Maintain and troubleshoot industrial network infrastructure across EtherNet/IP, ControlNet, DeviceNet, Profibus, and AS-Interface, including media, addressing, segmentation, and diagnostics. Maintain managed switch configuration and network documentation for control system segments. General Maintain control system drawings, schematics, and program documentation, and update them as modifications are made. Adhere to all department and company safety policies, including electrical safety and lockout/tagout requirements, and wear required personal protective equipment. Support the company mantra of providing Friendly, Clean, Fast and Safe service to our Guests. Complete projects and assignments as assigned. Qualifications: Skills and Qualifications: Required Qualifications Associate degree in electronics technology, industrial controls, or a related field; OR completion of an accredited technical program or apprenticeship in industrial controls; OR four years of directly related industrial controls experience in place of the degree. Minimum two years of experience programming and troubleshooting programmable logic controllers in an industrial or equivalent environment. Demonstrated experience with Allen-Bradley control platforms. Experience across both current platforms (CompactLogix, ControlLogix) and legacy platforms (PLC-5, SLC 500, MicroLogix) is required, as both remain in active service. Working knowledge of the industrial network protocols in service at the park: EtherNet/IP, ControlNet, DeviceNet, Profibus, and AS-Interface. Experience with SCADA platform configuration and maintenance. Demonstrated ability to troubleshoot control systems to the component level. Ability to read, interpret, and modify electrical schematics, control drawings, and ladder logic. Working knowledge of the National Electrical Code as it applies to control circuits and equipment. Working knowledge of NFPA 72 as it applies to fire alarm system maintenance and testing. Competence with test equipment used to service complex control systems, including multimeters, oscilloscopes, loop calibrators, and network diagnostic tools. Ability to work independently on safety-critical systems and to exercise judgment on whether a ride is fit to return to service. Must possess a valid driver's license. Preferred Qualifications Ignition SCADA development experience, including scripting and database integration. Siemens STEP 7 experience. NICET certification in fire alarm systems. Experience with safety-rated control architectures and familiarity with ISO 13849 or IEC 62061. Experience with AutoCAD or equivalent for drawing maintenance. Amusement industry or other regulated-equipment maintenance experience. Physical and Schedule Requirements Must possess the mental and physical capacities necessary to perform the primary job duties, including standing, walking, climbing stairs and ladders, bending, kneeling, squatting, twisting, pushing, pulling, reaching overhead, and lifting and carrying a minimum of 50 lbs. Must be able to perform work functions at heights in excess of 100 feet, including roller coaster structure. Must be able to work outdoors in extreme temperatures. Must be able to work nights, weekends, and holidays during operating season, and must be willing to work overtime as scheduled during the spring and summer months. Must be able to provide own hand tools and steel-toe footwear for daily use.
Johnson Controls
Security Project Specialist 2
Johnson Controls Littleton, Colorado
Job Description Build your best future with Johnson Controls As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out: What will you do Under general direction, acts as the on-site project leader to plan, execute, and complete fire alarm, access control, CCTV, intrusion alarm and intercom system projects with assigned customers. Performs or delegates tasks as required to execute and fully complete assigned projects including: hardware design, system programming, installation coordination, system and network commissioning and project closeout. Responsible for the overall financial results of assigned projects including: costs, project billings, and collections. Maintains an effective balance between customer satisfaction and project financial results. Actively pursues selling change orders. Coordinates communication with the customer during all phases of the project. Ensures proper execution of warranty. Provides work direction to subcontractors, electrical installers, technicians, designers, and administration as necessary. Ensures work performed is in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics. Adheres and ensures Johnson Controls staff and subcontractors adhere to all safety standards. How will you do it Completes typical installation hardware design and software programming using established standards as required. Provides detailed information to communicate design and operation to customers, Johnson Controls staff and subcontractors. Actively pursues additional work through change orders. Evaluates the contractual scope of work and the impact of client issued bulletins, field directives and/or scheduling changes. Communicates both technical and business related issues with the clients. Manages the selection, ordering, budget and delivery schedule of materials to be procured for the projects assigned. Secures pricing and availability from outside vendors and suppliers, mechanical and electrical subcontractors including scope, terms and conditions. May request several bids in pricing process. Oversees subcontractor payment and billing processes. Provides jobsite coordination for panel and field device physical locations. Ensures installation is in accordance with Johnson Controls literature and project requirements. Manages and completes the loading, device verification, and commissioning of all systems and controllers as required. Validates complete system functionality and resolves issues with subcontractors and others to ensure proper operation. Provides accurate project as-built and commissioning documentation. Manages costs, billings and collections. Completes project billings in a timely and accurate format to the client. Maintains profitability goals and positive cash flow. Provides coaching, mentoring and technical assistance to System Technicians, Electrical Installers and System Designers. Provides technical assistance to subcontractors. Ensures that delegated tasks are done accurately, on-time, billed, within budget and within scope of the contract. Effectively communicates the status of projects to management as required and provides monthly forecasts of revenue, costs, and gross margin. Sends warranty letter to JCI customer upon substantial completion of project and ensures proper execution of warranty. Develops project plans and coordinates the required resources to ensure timely and cost effective installation and completion of assigned projects. Performs site-specific training for owner/operator on the total system in full or with assistance. Ensures owner/operator has been trained. Provides proper documentation and manuals for system operation. Develops and maintains viable long-term relationships with contractors, clients, consultants and subcontractors. Attends job progress meetings as required. Adheres to safety standards. High degree of regard to employee and subcontractor safety. What we look for Required 2-5 years' experience with installation and service of fire alarm, access control, CCTV, intrusion and intercom systems Demonstrate working knowledge of electricity and electronics In addition, demonstrate an aptitude for troubleshooting systems and performing necessary repairs Active certifications in access control/CCTV/intrusion/intercom Successfully install access control, CCTV and intrusion systems Have the ability to assist other technician with and resolve project roadblocks Ability to effectively work independently Demonstrate a high level of customer service Be able to carry and move equipment/tools weighing up to 40 pounds Minimum high school/trade school graduate, military, or two year Associate degree in a technical field involving electronics or computers Working knowledge of personal computers (Windows 2000, XP, Windows 7) and Microsoft's suite of Office software Working knowledge of IT network systems Ability to use hand and power tools and test equipment such as multi-meters, oscilloscopes, digital analyzers, battery analyzers, frequency meters, decibel meters and communication devices as required Excellent verbal and written communication skills Ability to read and understand complex building architectural, mechanical and electrical documents, as well as project plans, specifications, schedules and equipment installation/operation/troubleshooting manual. Must be able to pass background check, drug screen and credit check. Preferred Knowledge of project accounting, costing principals and contracting preferred. NICET, and DCJS certification.
09/27/2026
Full time
Job Description Build your best future with Johnson Controls As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out: What will you do Under general direction, acts as the on-site project leader to plan, execute, and complete fire alarm, access control, CCTV, intrusion alarm and intercom system projects with assigned customers. Performs or delegates tasks as required to execute and fully complete assigned projects including: hardware design, system programming, installation coordination, system and network commissioning and project closeout. Responsible for the overall financial results of assigned projects including: costs, project billings, and collections. Maintains an effective balance between customer satisfaction and project financial results. Actively pursues selling change orders. Coordinates communication with the customer during all phases of the project. Ensures proper execution of warranty. Provides work direction to subcontractors, electrical installers, technicians, designers, and administration as necessary. Ensures work performed is in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics. Adheres and ensures Johnson Controls staff and subcontractors adhere to all safety standards. How will you do it Completes typical installation hardware design and software programming using established standards as required. Provides detailed information to communicate design and operation to customers, Johnson Controls staff and subcontractors. Actively pursues additional work through change orders. Evaluates the contractual scope of work and the impact of client issued bulletins, field directives and/or scheduling changes. Communicates both technical and business related issues with the clients. Manages the selection, ordering, budget and delivery schedule of materials to be procured for the projects assigned. Secures pricing and availability from outside vendors and suppliers, mechanical and electrical subcontractors including scope, terms and conditions. May request several bids in pricing process. Oversees subcontractor payment and billing processes. Provides jobsite coordination for panel and field device physical locations. Ensures installation is in accordance with Johnson Controls literature and project requirements. Manages and completes the loading, device verification, and commissioning of all systems and controllers as required. Validates complete system functionality and resolves issues with subcontractors and others to ensure proper operation. Provides accurate project as-built and commissioning documentation. Manages costs, billings and collections. Completes project billings in a timely and accurate format to the client. Maintains profitability goals and positive cash flow. Provides coaching, mentoring and technical assistance to System Technicians, Electrical Installers and System Designers. Provides technical assistance to subcontractors. Ensures that delegated tasks are done accurately, on-time, billed, within budget and within scope of the contract. Effectively communicates the status of projects to management as required and provides monthly forecasts of revenue, costs, and gross margin. Sends warranty letter to JCI customer upon substantial completion of project and ensures proper execution of warranty. Develops project plans and coordinates the required resources to ensure timely and cost effective installation and completion of assigned projects. Performs site-specific training for owner/operator on the total system in full or with assistance. Ensures owner/operator has been trained. Provides proper documentation and manuals for system operation. Develops and maintains viable long-term relationships with contractors, clients, consultants and subcontractors. Attends job progress meetings as required. Adheres to safety standards. High degree of regard to employee and subcontractor safety. What we look for Required 2-5 years' experience with installation and service of fire alarm, access control, CCTV, intrusion and intercom systems Demonstrate working knowledge of electricity and electronics In addition, demonstrate an aptitude for troubleshooting systems and performing necessary repairs Active certifications in access control/CCTV/intrusion/intercom Successfully install access control, CCTV and intrusion systems Have the ability to assist other technician with and resolve project roadblocks Ability to effectively work independently Demonstrate a high level of customer service Be able to carry and move equipment/tools weighing up to 40 pounds Minimum high school/trade school graduate, military, or two year Associate degree in a technical field involving electronics or computers Working knowledge of personal computers (Windows 2000, XP, Windows 7) and Microsoft's suite of Office software Working knowledge of IT network systems Ability to use hand and power tools and test equipment such as multi-meters, oscilloscopes, digital analyzers, battery analyzers, frequency meters, decibel meters and communication devices as required Excellent verbal and written communication skills Ability to read and understand complex building architectural, mechanical and electrical documents, as well as project plans, specifications, schedules and equipment installation/operation/troubleshooting manual. Must be able to pass background check, drug screen and credit check. Preferred Knowledge of project accounting, costing principals and contracting preferred. NICET, and DCJS certification.
Service Manager in Training
Dobbs Tire & Auto Centers Edwardsville, Illinois
To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company's mission, vision, and values. OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests. POSITION TITLE: Service Manager in Training CLASSIFICATION: Exempt POSITION OVERVIEW: Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers-founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider-and Conrad's Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work. We are seeking a Service Manager in Training to learn and support all service and repair responsibilities within a single unit retail store environment. This position will work closely with store leadership to develop the skills needed to manage service and repair operations, ensuring quality, timeliness, safety and employee management standards are met. The ideal candidate will have strong technical knowledge of various make and model service and repair standards, high standards for customer satisfaction, and a strong work ethic to achieve results. ROLES AND RESPONSIBILITIES: Partners closely with Store Manager to learn how to interview, select and train service technicians, utilizing developing technical expertise to understand how knowledge, skills and experiences align with business needs and role definitions In partnership with the Store Manager, assists in evaluating knowledge , skills and performance of all technicians; provides input and learns how to make recommendations regarding development, promotions, merit, discipline, etc. Supports and learns to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency Assists in overseeing and assigning daily work orders including time, tools, materials and equipment needed Learns to provide technical expertise and support diagnosis for general and complex service requests for all make and model vehicles Supports and suggests technical training to ensure constant skill improvement and enhancement for all service technician levels Assists in overseeing safe operations and proper working order of all tools and equipment in the shop; supports ordering necessary replacements or repairs upon budget approval Ensures adherence to company policies, procedures, and safety standards at all times Maintains high standards for store cleanliness, organization, and inventory management. Supports analysis of financial and operational data to identify trends and assist in implementing improvement plans for underperforming stores. Ensures consistent delivery of exceptional customer service and assists in resolving escalated concerns promptly Supports management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations Helps lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager Ability to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands Performs other position duties as directed by leadership SUCCESS FACTORS: Astrongbeliefinsafety-BeingSafe100%ofthetimeistheexpectation Alignment with company mission, vision, and values Strong work ethic with a commitment to results Strong team player with the ability to adapt to diverse team members Ability to perform in a fast paced/high volume environment Excellent verbal and written communication skills A high level of time management, accountability, and prioritization skills Ability to be organized, problem solve, and be solution oriented Self-motivated, goal-oriented, and driven to accomplish department goals Strong critical thinker with a high level of attention to detail Highly-customer centric and master relationship builder Proficient in Microsoft Office (Outlook, Teams, Etc.) Proficient in Point of Sales systems (VAST) strongly preferred WORK ENVIRONMENT: Frequent exposure to varying temperatures due to the nature of the work and shop conditions Requires adherence to all safety procedures and proper use of personal protective equipment (PPE) See attached for a complete list of physical demands required for this position EXPERIENCE AND EDUCATION: 3+years' experience in the automotive repair industry as a technician, service advisor, or service manager required Previous experience supporting or mentoring technicians strongly preferred Strong technical acumen of automotive repair standards, tools, processes, etc. Valid Drivers' License Required Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.
09/27/2026
Full time
To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company's mission, vision, and values. OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests. POSITION TITLE: Service Manager in Training CLASSIFICATION: Exempt POSITION OVERVIEW: Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers-founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider-and Conrad's Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work. We are seeking a Service Manager in Training to learn and support all service and repair responsibilities within a single unit retail store environment. This position will work closely with store leadership to develop the skills needed to manage service and repair operations, ensuring quality, timeliness, safety and employee management standards are met. The ideal candidate will have strong technical knowledge of various make and model service and repair standards, high standards for customer satisfaction, and a strong work ethic to achieve results. ROLES AND RESPONSIBILITIES: Partners closely with Store Manager to learn how to interview, select and train service technicians, utilizing developing technical expertise to understand how knowledge, skills and experiences align with business needs and role definitions In partnership with the Store Manager, assists in evaluating knowledge , skills and performance of all technicians; provides input and learns how to make recommendations regarding development, promotions, merit, discipline, etc. Supports and learns to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency Assists in overseeing and assigning daily work orders including time, tools, materials and equipment needed Learns to provide technical expertise and support diagnosis for general and complex service requests for all make and model vehicles Supports and suggests technical training to ensure constant skill improvement and enhancement for all service technician levels Assists in overseeing safe operations and proper working order of all tools and equipment in the shop; supports ordering necessary replacements or repairs upon budget approval Ensures adherence to company policies, procedures, and safety standards at all times Maintains high standards for store cleanliness, organization, and inventory management. Supports analysis of financial and operational data to identify trends and assist in implementing improvement plans for underperforming stores. Ensures consistent delivery of exceptional customer service and assists in resolving escalated concerns promptly Supports management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations Helps lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager Ability to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands Performs other position duties as directed by leadership SUCCESS FACTORS: Astrongbeliefinsafety-BeingSafe100%ofthetimeistheexpectation Alignment with company mission, vision, and values Strong work ethic with a commitment to results Strong team player with the ability to adapt to diverse team members Ability to perform in a fast paced/high volume environment Excellent verbal and written communication skills A high level of time management, accountability, and prioritization skills Ability to be organized, problem solve, and be solution oriented Self-motivated, goal-oriented, and driven to accomplish department goals Strong critical thinker with a high level of attention to detail Highly-customer centric and master relationship builder Proficient in Microsoft Office (Outlook, Teams, Etc.) Proficient in Point of Sales systems (VAST) strongly preferred WORK ENVIRONMENT: Frequent exposure to varying temperatures due to the nature of the work and shop conditions Requires adherence to all safety procedures and proper use of personal protective equipment (PPE) See attached for a complete list of physical demands required for this position EXPERIENCE AND EDUCATION: 3+years' experience in the automotive repair industry as a technician, service advisor, or service manager required Previous experience supporting or mentoring technicians strongly preferred Strong technical acumen of automotive repair standards, tools, processes, etc. Valid Drivers' License Required Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.
Telecommunications Tower Technician
Tower Systems, Inc. Albuquerque, New Mexico
Job Description Job Description TOWER TECHNICIAN - Full-Time Position Forget the corporate ladder You love the outdoors. Adventure is in your blood. You enjoy real people, a comfortable shirt, and a good day's work. If you're not afraid of heights but dread monotony, join the team of talented telecommunications tower technicians at Tower Systems. You can learn on the job and climb high in a career where every day is a breath of fresh air. Around here, co-workers are like family, and the views are spectacular. Travel the world, work for an industry leader, be part of an essential workforce, and grow your career Tower Systems is a family-operated business headquartered in Watertown, South Dakota, with a division in Orlando, Florida, and a satellite office. We have a global footprint and provide services wherever they are needed. Salary: $25 - $28 per hour based on experience and practical tests Job Summary Tower Systems is actively hiring experienced Tower Technicians to perform all aspects of new construction, decoms, upgrades, co-locations, inspections, microwave, mapping, tower lighting, civils, and foundations. Installations and maintenance on all types of towers up to 800' tall. Qualifications Strong character: motivated, dependable, honest, and safety-focused Knowledge of industry standards and best practices Proficiency with computers, office suites, data systems, and cameras - including laptops, tablets, smartphones, and printers. Ability to read construction drawings, assembly drawings, and RF data sheets Proficient in general industry knowledge, including rigging, knot tying, and signaling Knowledge of equipment use; driving trucks with enclosed trailers. Boom trucks (CDL required), skid steer, mini-excavator, etc. Knowledge of gin pole, winch, and capstan hoisting procedures Physical stamina to climb towers and lift/pull/push up to 80 lbs Ability to work 40-60 hours per week in all weather conditions Ability to crouch, kneel, twist, and climb using both hands Trade certifications are a plus Six-week rotations with one week off between rotations Willingness to travel extensively (passport recommended) Clean driving record. CDL license or crane certification is a plus Benefits Individual hotel room $45/day per diem Company-paid health insurance for employees and legal dependents Health Savings Account option Optional dental and vision coverage Optional supplemental cancer, accident, and disability insurance Company-paid life insurance ($15K value) 401(k) with 3% company match Weekly pay (every Friday) Vacation accrues from day one; available after one year Sick leave available after one year 9 paid holidays after 90 days 100% travel expenses covered Company apparel provided Work Schedule Monday-Saturday, up to 60 hours per week Overtime as required by project needs Corporate office in Watertown, SD; southeastern division in Orlando, FL Tower Systems is an equal opportunity employer. All candidates agree to undergo a pre-employment background check, a DOT/Medical physical, and a drug screen.
09/26/2026
Full time
Job Description Job Description TOWER TECHNICIAN - Full-Time Position Forget the corporate ladder You love the outdoors. Adventure is in your blood. You enjoy real people, a comfortable shirt, and a good day's work. If you're not afraid of heights but dread monotony, join the team of talented telecommunications tower technicians at Tower Systems. You can learn on the job and climb high in a career where every day is a breath of fresh air. Around here, co-workers are like family, and the views are spectacular. Travel the world, work for an industry leader, be part of an essential workforce, and grow your career Tower Systems is a family-operated business headquartered in Watertown, South Dakota, with a division in Orlando, Florida, and a satellite office. We have a global footprint and provide services wherever they are needed. Salary: $25 - $28 per hour based on experience and practical tests Job Summary Tower Systems is actively hiring experienced Tower Technicians to perform all aspects of new construction, decoms, upgrades, co-locations, inspections, microwave, mapping, tower lighting, civils, and foundations. Installations and maintenance on all types of towers up to 800' tall. Qualifications Strong character: motivated, dependable, honest, and safety-focused Knowledge of industry standards and best practices Proficiency with computers, office suites, data systems, and cameras - including laptops, tablets, smartphones, and printers. Ability to read construction drawings, assembly drawings, and RF data sheets Proficient in general industry knowledge, including rigging, knot tying, and signaling Knowledge of equipment use; driving trucks with enclosed trailers. Boom trucks (CDL required), skid steer, mini-excavator, etc. Knowledge of gin pole, winch, and capstan hoisting procedures Physical stamina to climb towers and lift/pull/push up to 80 lbs Ability to work 40-60 hours per week in all weather conditions Ability to crouch, kneel, twist, and climb using both hands Trade certifications are a plus Six-week rotations with one week off between rotations Willingness to travel extensively (passport recommended) Clean driving record. CDL license or crane certification is a plus Benefits Individual hotel room $45/day per diem Company-paid health insurance for employees and legal dependents Health Savings Account option Optional dental and vision coverage Optional supplemental cancer, accident, and disability insurance Company-paid life insurance ($15K value) 401(k) with 3% company match Weekly pay (every Friday) Vacation accrues from day one; available after one year Sick leave available after one year 9 paid holidays after 90 days 100% travel expenses covered Company apparel provided Work Schedule Monday-Saturday, up to 60 hours per week Overtime as required by project needs Corporate office in Watertown, SD; southeastern division in Orlando, FL Tower Systems is an equal opportunity employer. All candidates agree to undergo a pre-employment background check, a DOT/Medical physical, and a drug screen.
Assistant Director of Building Services & Senior Chief Engineer
JOHN AKRIDGE CO LLC Washington, Washington DC
Job Description Job Description Position Summary: The Assistant Director of Building Services & Senior Chief Engineer performs advanced preventive and corrective maintenance, diagnoses complex mechanical and electrical issues, monitors building automation systems, coordinates with contractors and vendors, and provides technical guidance to junior maintenance personnel. This position serves as a senior technical resource for building operations and is responsible for maintaining critical HVAC equipment, supporting tenant comfort, minimizing equipment downtime, and ensuring properties operate in accordance with company standards, manufacturer requirements, and applicable safety codes Position Responsibilities: Operate, inspect, maintain, troubleshoot, and repair commercial HVAC systems and associated building equipment. Perform preventive, predictive, and corrective maintenance on: Air handling units (AHUs) Rooftop units (RTUs) Chillers and cooling towers Boilers and heating systems Pumps, motors, and variable frequency drives (VFDs) Exhaust and ventilation systems Fan coil units and terminal units Refrigeration equipment Pneumatic and electronic controls Building automation/management systems (BAS/BMS) Conduct routine mechanical-room and building inspections to identify equipment deficiencies and potential failures before they affect building operations. Diagnose complex HVAC, electrical, mechanical, refrigeration, and controls problems using appropriate testing instruments and diagnostic procedures. Monitor building automation systems and adjust HVAC operating parameters to maintain tenant comfort and optimize energy performance. Respond to HVAC-related emergencies, equipment failures, tenant service requests, and after-hours calls as required. Perform equipment start-ups, shutdowns, operational testing, and seasonal changeovers. Maintain accurate preventive maintenance records, work orders, equipment logs, inspection reports, and service documentation. Review equipment performance and recommend repairs, replacements, upgrades, or energy-efficiency improvements. Coordinate with property management, facility management, engineering staff, tenants, contractors, and service vendors. Assist with contractor oversight, including reviewing work, verifying completion, and ensuring work is performed safely and according to specifications. Maintain appropriate levels of HVAC parts, filters, refrigerants, tools, and maintenance supplies. Support capital improvement projects, equipment replacements, renovations, and building-system upgrades. Maintain compliance with applicable OSHA requirements, building codes, environmental regulations, and company safety procedures. Maintain clean, organized, and safe mechanical rooms, equipment areas, and workspaces. Provide technical guidance, training, and assistance to junior maintenance technicians. Prioritize maintenance activities based on equipment criticality, tenant needs, safety, and business impact. Perform general building maintenance duties as needed to support overall property operations. Identify opportunities to improve equipment reliability, energy efficiency, operating costs, and asset life. Assist property management with technical assessments, repair recommendations, and budgeting for HVAC-related capital expenditures. Work with property managers and facility teams to minimize disruption to building occupants during maintenance and repair activities. Support emergency preparedness and building response procedures for HVAC and mechanical-system failures. Senior-Level / Leadership Responsibilities Serve as a subject-matter resource for commercial HVAC systems and building mechanical operations. Provide guidance and technical assistance to maintenance technicians and building engineers. Mentor Building Services team members for future development. Review troubleshooting approaches and recommend appropriate corrective actions. Assist in developing preventive maintenance procedures and improving maintenance programs. Help evaluate recurring equipment problems and identify root causes. Provide input regarding equipment replacement, modernization, energy conservation, and operational improvements. Assist management in evaluating contractor performance and technical recommendations. Position Qualifications: High school diploma or equivalent required. Minimum of 10+ years of progressively responsible experience in commercial HVAC maintenance, repair, and troubleshooting. DC 3rd license Demonstrated experience maintaining HVAC systems in commercial buildings, office towers, or other large-scale facilities. Experience performing preventive maintenance, diagnosing equipment issues, and coordinating HVAC repairs. Experience providing technical guidance or mentoring to junior HVAC technicians preferred. Experience with VRF. Comprehensive knowledge of commercial HVAC systems, including: Chillers, boilers, cooling towers, and pumps. Air-handling units, rooftop units, and variable air volume (VAV) systems. Split systems, package units, and exhaust systems. Heating, ventilation, and air-conditioning controls. Strong understanding of refrigeration principles, thermodynamics, and HVAC system operation. Ability to read and interpret mechanical drawings, wiring diagrams, equipment manuals, and control sequences. Proficiency in electrical and mechanical troubleshooting, including the use of diagnostic tools and test equipment. Knowledge of building automation systems (BAS), direct digital controls (DDC), and HVAC control systems. Ability to identify equipment deficiencies, determine root causes, and recommend appropriate corrective actions. Ability to perform preventive and predictive maintenance on HVAC equipment. Knowledge of energy-efficient HVAC operation and opportunities for system optimization. Knowledge of OSHA requirements, applicable safety regulations, and safe work practices related to HVAC and building maintenance. Understanding of refrigerant-handling regulations, environmental requirements, and proper refrigerant recovery and disposal procedures. Ability to communicate effectively with building management, clients, tenants, coworkers, contractors, and vendors. Demonstrated ability to provide professional, responsive, and courteous customer service. Ability to explain technical issues, repair recommendations, and equipment conditions clearly to both technical and nontechnical audiences. Strong organizational and time-management skills, with the ability to prioritize work orders and respond to urgent maintenance needs. Ability to work independently and collaboratively as part of an engineering team. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please e-mail or call . Akridge believes that diversity and inclusivity are essential to positive long-term success and achieving our strategic business goals. We are proud to be an Equal Opportunity Employer, and we encourage diverse and talented applicants to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/26/2026
Full time
Job Description Job Description Position Summary: The Assistant Director of Building Services & Senior Chief Engineer performs advanced preventive and corrective maintenance, diagnoses complex mechanical and electrical issues, monitors building automation systems, coordinates with contractors and vendors, and provides technical guidance to junior maintenance personnel. This position serves as a senior technical resource for building operations and is responsible for maintaining critical HVAC equipment, supporting tenant comfort, minimizing equipment downtime, and ensuring properties operate in accordance with company standards, manufacturer requirements, and applicable safety codes Position Responsibilities: Operate, inspect, maintain, troubleshoot, and repair commercial HVAC systems and associated building equipment. Perform preventive, predictive, and corrective maintenance on: Air handling units (AHUs) Rooftop units (RTUs) Chillers and cooling towers Boilers and heating systems Pumps, motors, and variable frequency drives (VFDs) Exhaust and ventilation systems Fan coil units and terminal units Refrigeration equipment Pneumatic and electronic controls Building automation/management systems (BAS/BMS) Conduct routine mechanical-room and building inspections to identify equipment deficiencies and potential failures before they affect building operations. Diagnose complex HVAC, electrical, mechanical, refrigeration, and controls problems using appropriate testing instruments and diagnostic procedures. Monitor building automation systems and adjust HVAC operating parameters to maintain tenant comfort and optimize energy performance. Respond to HVAC-related emergencies, equipment failures, tenant service requests, and after-hours calls as required. Perform equipment start-ups, shutdowns, operational testing, and seasonal changeovers. Maintain accurate preventive maintenance records, work orders, equipment logs, inspection reports, and service documentation. Review equipment performance and recommend repairs, replacements, upgrades, or energy-efficiency improvements. Coordinate with property management, facility management, engineering staff, tenants, contractors, and service vendors. Assist with contractor oversight, including reviewing work, verifying completion, and ensuring work is performed safely and according to specifications. Maintain appropriate levels of HVAC parts, filters, refrigerants, tools, and maintenance supplies. Support capital improvement projects, equipment replacements, renovations, and building-system upgrades. Maintain compliance with applicable OSHA requirements, building codes, environmental regulations, and company safety procedures. Maintain clean, organized, and safe mechanical rooms, equipment areas, and workspaces. Provide technical guidance, training, and assistance to junior maintenance technicians. Prioritize maintenance activities based on equipment criticality, tenant needs, safety, and business impact. Perform general building maintenance duties as needed to support overall property operations. Identify opportunities to improve equipment reliability, energy efficiency, operating costs, and asset life. Assist property management with technical assessments, repair recommendations, and budgeting for HVAC-related capital expenditures. Work with property managers and facility teams to minimize disruption to building occupants during maintenance and repair activities. Support emergency preparedness and building response procedures for HVAC and mechanical-system failures. Senior-Level / Leadership Responsibilities Serve as a subject-matter resource for commercial HVAC systems and building mechanical operations. Provide guidance and technical assistance to maintenance technicians and building engineers. Mentor Building Services team members for future development. Review troubleshooting approaches and recommend appropriate corrective actions. Assist in developing preventive maintenance procedures and improving maintenance programs. Help evaluate recurring equipment problems and identify root causes. Provide input regarding equipment replacement, modernization, energy conservation, and operational improvements. Assist management in evaluating contractor performance and technical recommendations. Position Qualifications: High school diploma or equivalent required. Minimum of 10+ years of progressively responsible experience in commercial HVAC maintenance, repair, and troubleshooting. DC 3rd license Demonstrated experience maintaining HVAC systems in commercial buildings, office towers, or other large-scale facilities. Experience performing preventive maintenance, diagnosing equipment issues, and coordinating HVAC repairs. Experience providing technical guidance or mentoring to junior HVAC technicians preferred. Experience with VRF. Comprehensive knowledge of commercial HVAC systems, including: Chillers, boilers, cooling towers, and pumps. Air-handling units, rooftop units, and variable air volume (VAV) systems. Split systems, package units, and exhaust systems. Heating, ventilation, and air-conditioning controls. Strong understanding of refrigeration principles, thermodynamics, and HVAC system operation. Ability to read and interpret mechanical drawings, wiring diagrams, equipment manuals, and control sequences. Proficiency in electrical and mechanical troubleshooting, including the use of diagnostic tools and test equipment. Knowledge of building automation systems (BAS), direct digital controls (DDC), and HVAC control systems. Ability to identify equipment deficiencies, determine root causes, and recommend appropriate corrective actions. Ability to perform preventive and predictive maintenance on HVAC equipment. Knowledge of energy-efficient HVAC operation and opportunities for system optimization. Knowledge of OSHA requirements, applicable safety regulations, and safe work practices related to HVAC and building maintenance. Understanding of refrigerant-handling regulations, environmental requirements, and proper refrigerant recovery and disposal procedures. Ability to communicate effectively with building management, clients, tenants, coworkers, contractors, and vendors. Demonstrated ability to provide professional, responsive, and courteous customer service. Ability to explain technical issues, repair recommendations, and equipment conditions clearly to both technical and nontechnical audiences. Strong organizational and time-management skills, with the ability to prioritize work orders and respond to urgent maintenance needs. Ability to work independently and collaboratively as part of an engineering team. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please e-mail or call . Akridge believes that diversity and inclusivity are essential to positive long-term success and achieving our strategic business goals. We are proud to be an Equal Opportunity Employer, and we encourage diverse and talented applicants to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Integris
Systems Technician
Integris Kansas City, Kansas
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Integris
Systems Technician
Integris Santa Fe, New Mexico
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Integris
Systems Technician
Integris Las Cruces, New Mexico
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/26/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.

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