20 jobs found

About the Company: AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. Responsibilities: Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support. Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process. Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems. Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users. Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements. Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations. Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues. Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed. Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations. Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department. Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements. Create, modify, and manage user, computer, and group accounts within Active Directory. Administer and maintain Office 365 mail flow rules and related email configurations. Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings. Provide technical support for various company software applications and business systems. Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency. Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives. Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software. Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs. Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions. Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership. Skills Requirements: High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting). Excellent written and verbal communication, interpersonal, and organizational skills. Motivation to continue to grow in knowledge and skills. Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team. Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint. Take on a customer service role providing support to Associates. Ability to effectively analyze typical computer problems. Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks. Effective at communicating technical information to associates via telephone, email, written documents or in person. Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers. Education and/or Experience Requirements: High School Diploma or GED Previous experience as an IT Support Specialist. A+ Certification, Network + Certification. Physical Requirements: Regularly required to sit for extended periods, with occasional standing and walking throughout the workday. Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools. Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment. Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds. Ability to perform repetitive motions, including typing and mouse use, for extended periods. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence. Ability to work in a standard office environment with moderate noise levels. As a member of our team, you will enjoy: Medical: PPO options Dental: PPO In-Network Vision Plan Company-Paid Life Insurance Health Flex Spending Account (FSA) 401(k) Retirement Plan Weekly pay periods (every Friday) Employee Assistance Program (EAP) Vacation & Sick Pay Paid Holidays Veteran's day off with pay for associates who served in the military Career Advancement and Development Opportunities. Pay Range: $26.00- $32.00 per hour (DOE) All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S. Equal Opportunity Employer/ Veterans encouraged to apply.

The Jr. Network Technician will serve as a main contact for low to medium complexity technology issues and support the company by supporting user needs, installing and configuring Heeter's network infrastructure, including hardware components, cabling, and network software. NOTE: Position is perfect for an entry level candidate. 100% in-person position, candidates outside of Pittsburgh, PA will not be considered. Provide technical support to co-workers through a HelpDesk system. Set up new employee workstations. Troubleshoot, resolve, configure, install network hardware components and cables to ensure secure operations. Identify and eliminate bottlenecks to ensure long-term network efficiency. Collaborate with other members of the IT team and management. Perform necessary upgrades to the network infrastructure as needed. Monitor system service agreements. Improve system performance by identifying problems; recommend changes. KNOWLEDGE AND SKILLS Ideal candidate will be an individual with interest in learning networking within a professional environment, we will train the skills and knowledge needed to successfully support a busy help desk, internal operating systems, phones and system administration Must demonstrate an interest in supporting user needs with flexibility, prompt and professional response, with the ability to problem solve. Excellent written and verbal communication. Ability to organize and plan work independently. Ability to multitask and prioritize independently. Strong diagnostic and problem-solving skills. Follow and exemplify Heeter Core Values MINIMUM REQUIREMENTS Education in Computer Science, Information Systems, or related field. Local candidates only able to work 100% onsite in Canonsburg, PA. Applicants must be legally authorized to wokr in the United States without current or future visa sponsorship. The company does not sponsor employment visas for this position. Compensation details: 17-18 Hourly Wage PI025eea1f8d11-8376

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues. Responsibilities for Help Desk Technician Respond to user inquiries by phone, email, chat, or in person Troubleshoot common hardware and software problems Maintain hardware inventory and ensure documentation is up-to-date Reset passwords and maintain user accounts (as applicable) Research solutions to complex issues and escalate unresolved issues to senior technicians Document procedures and solutions using internal systems Provide clear and concise instructions to guide users through problem-solving steps Maintain a positive and professional demeanor at all times Qualifications for Help Desk Technician Fluent in both English and Spanish is a plus Excellent communication and interpersonal skills Strong customer service skills with a focus on user satisfaction Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) A working knowledge of computer hardware and software is a plus Ability to work independently and as part of a team Willingness and ability to obtain CompTIA A+ Certification within a year Ability to learn quickly and adapt to new technologies Benefits for Help Desk Technician Competitive salary and benefits package Opportunity to learn and grow in a fast-paced environment Gain valuable experience in the IT field Be part of a supportive and collaborative team Health, dental and vision insurance available 401k with employer match Paid Time Off We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply! Please submit your resume and cover letter to . PI70a1b6-

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues. Responsibilities for Help Desk Technician Respond to user inquiries by phone, email, chat, or in person Troubleshoot common hardware and software problems Maintain hardware inventory and ensure documentation is up-to-date Reset passwords and maintain user accounts (as applicable) Research solutions to complex issues and escalate unresolved issues to senior technicians Document procedures and solutions using internal systems Provide clear and concise instructions to guide users through problem-solving steps Maintain a positive and professional demeanor at all times Qualifications for Help Desk Technician Fluent in both English and Spanish is a plus Excellent communication and interpersonal skills Strong customer service skills with a focus on user satisfaction Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) A working knowledge of computer hardware and software is a plus Ability to work independently and as part of a team Willingness and ability to obtain CompTIA A+ Certification within a year Ability to learn quickly and adapt to new technologies Benefits for Help Desk Technician Competitive salary and benefits package Opportunity to learn and grow in a fast-paced environment Gain valuable experience in the IT field Be part of a supportive and collaborative team Health, dental and vision insurance available 401k with employer match Paid Time Off We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply! Please submit your resume and cover letter to . PI7c11c94e112f-6438

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues. Responsibilities for Help Desk Technician Respond to user inquiries by phone, email, chat, or in person Troubleshoot common hardware and software problems Maintain hardware inventory and ensure documentation is up-to-date Reset passwords and maintain user accounts (as applicable) Research solutions to complex issues and escalate unresolved issues to senior technicians Document procedures and solutions using internal systems Provide clear and concise instructions to guide users through problem-solving steps Maintain a positive and professional demeanor at all times Qualifications for Help Desk Technician Fluent in both English and Spanish is a plus Excellent communication and interpersonal skills Strong customer service skills with a focus on user satisfaction Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) A working knowledge of computer hardware and software is a plus Ability to work independently and as part of a team Willingness and ability to obtain CompTIA A+ Certification within a year Ability to learn quickly and adapt to new technologies Benefits for Help Desk Technician Competitive salary and benefits package Opportunity to learn and grow in a fast-paced environment Gain valuable experience in the IT field Be part of a supportive and collaborative team Health, dental and vision insurance available 401k with employer match Paid Time Off We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply! Please submit your resume and cover letter to . PId181491d108c-6439

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues. Responsibilities for Help Desk Technician Respond to user inquiries by phone, email, chat, or in person Troubleshoot common hardware and software problems Maintain hardware inventory and ensure documentation is up-to-date Reset passwords and maintain user accounts (as applicable) Research solutions to complex issues and escalate unresolved issues to senior technicians Document procedures and solutions using internal systems Provide clear and concise instructions to guide users through problem-solving steps Maintain a positive and professional demeanor at all times Qualifications for Help Desk Technician Fluent in both English and Spanish is a plus Excellent communication and interpersonal skills Strong customer service skills with a focus on user satisfaction Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) A working knowledge of computer hardware and software is a plus Ability to work independently and as part of a team Willingness and ability to obtain CompTIA A+ Certification within a year Ability to learn quickly and adapt to new technologies Benefits for Help Desk Technician Competitive salary and benefits package Opportunity to learn and grow in a fast-paced environment Gain valuable experience in the IT field Be part of a supportive and collaborative team Health, dental and vision insurance available 401k with employer match Paid Time Off We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply! Please submit your resume and cover letter to . PI8efcc920dc72-6439

Location: Latham, NY, US 12110 Job Type: Full Time Job Classification: Hourly Exemption Type: Non-Exempt Education: Associate Degree Travel: None Description C.T. Male Associates, an employee-owned, multi-discipline engineering, architectural, and land surveying firm based in the Capital Region, is seeking a motivated IT Technician to join our team in Latham, NY. This is more than a help desk role. You'll be at the center of keeping our organization running smoothly, empowering our staff with the technology they need to do their best work. In this full-time, in-office position, you'll work alongside a collaborative and forward-thinking IT team, gaining hands-on experience across a wide range of systems and technologies. If you're someone who enjoys solving problems, helping others, and building a career in IT, this is a great opportunity to grow with a well-established and employee-focused firm. What You'll Do: In this role, you'll be a trusted resource for technical support and infrastructure reliability. Your responsibilities will include: Perform troubleshooting to isolate and diagnose common problems. Deliver consistent PC setups, onboarding/offboarding support, and hardware replacements by following detailed checklists. Update hardware and software components as required. Provide responsive, user-focused technical support across the firm. Maintain network users, user environments, directories, printing operations, and basic, low-tier tasks supporting network security. Diagnose and solve hardware problems. Utilize vendor relationships as appropriate. Pay Range: $25.00 - $29.00 per hour, paid weekly, commensurate with experience and qualifications. Requirements What We're Looking For: We're seeking a candidate who brings a mix of technical foundation, curiosity, and strong people skills: Associates Degree or equivalent from two-year college or technical school. One (1) year minimum of related experience. Experience with networks preferred. Working knowledge of operating systems and troubleshooting software, including Microsoft Office. Valid driver's license. The following skills are crucial for success in this role: Communication: Ability to explain technical concepts clearly to non-technical users and actively listen to their issues. Problem-Solving: Strong analytical skills to troubleshoot and resolve technical problems efficiently. Teamwork: Collaboration with colleagues and other departments to achieve common goals. Adaptability: Willingness to learn new technologies and adjust to changing work environments. Customer Service Orientation: Focus on helping users and providing a positive experience, even in stressful situations. Time Management: Ability to prioritize tasks effectively and manage time to meet deadlines. Attention to Detail: Careful attention to detail to prevent errors in installations and configurations. Empathy: Understanding user frustrations and responding with patience and support. Critical Thinking: Evaluation situations logically to make informed decisions. Why Join C.T. Male Associates? We're committed to creating an environment where our people can grow and succeed. When you join our team, you'll benefit from: Competitive pay with performance-based bonuses. Comprehensive benefits, including health, dental, vision, and retirement plans. Ongoing professional development - training, certifications, and conference opportunities. A supportive, team-oriented culture where your contributions are valued. Our goal is to create a unified and stimulating environment where your talents and motivation are rewarded. EOE, including disability/vets. Compensation details: 25-29 Hourly Wage PIc15bd-4040

The Jr. Network Technician will serve as a main contact for low to medium complexity technology issues and support the company by supporting user needs, installing and configuring Heeter's network infrastructure, including hardware components, cabling, and network software. NOTE: Position is perfect for an entry level candidate. 100% in-person position, candidates outside of Pittsburgh, PA will not be considered. Provide technical support to co-workers through a HelpDesk system. Set up new employee workstations. Troubleshoot, resolve, configure, install network hardware components and cables to ensure secure operations. Identify and eliminate bottlenecks to ensure long-term network efficiency. Collaborate with other members of the IT team and management. Perform necessary upgrades to the network infrastructure as needed. Monitor system service agreements. Improve system performance by identifying problems; recommend changes. KNOWLEDGE AND SKILLS Ideal candidate will be an individual with interest in learning networking within a professional environment, we will train the skills and knowledge needed to successfully support a busy help desk, internal operating systems, phones and system administration Must demonstrate an interest in supporting user needs with flexibility, prompt and professional response, with the ability to problem solve. Excellent written and verbal communication. Ability to organize and plan work independently. Ability to multitask and prioritize independently. Strong diagnostic and problem-solving skills. Follow and exemplify Heeter Core Values MINIMUM REQUIREMENTS Education in Computer Science, Information Systems, or related field. Local candidates only able to work 100% onsite in Canonsburg, PA. Applicants must be legally authorized to wokr in the United States without current or future visa sponsorship. The company does not sponsor employment visas for this position. Compensation details: 17-18 Hourly Wage PI84eb16bcf4be-8376

Job Description Job Description This is an onsite position. Applicant must be local to the Nashville, TN area Enable Resource Group is seeking a mission-minded onsite IT Systems Technician to join our growing team! Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we're in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve. As an onsite Systems Technician, you will be responsible for troubleshooting and providing resolutions related to technology issues for Enable clients. Due to the significance of your direct contact with clients, you are an integral part of our support model. You will possess a service attitude, troubleshooting mindset, technical competence, hunger to learn, professional demeanor, and ability to communicate tactfully. Your role extends beyond resolving client issues; you'll actively engage with clients and regularly build relationships, demonstrating excellent customer service along the way. Key Responsibilities: Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions. Building client relationships through the use of active listening and empathetic behavior. Contributing to a collaborative team environment. Discovering and implementing resolutions successfully and efficiently through critical thinking skills. Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels. Required Skills: 1-2 years in an IT support role troubleshooting Tier I - Tier II tickets or a bachelor's degree in a technical area of study Proficient technical skills in the following areas: Current experience supporting Microsoft 365 applications Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID Working knowledge of electronic ticketing systems Working knowledge of current Windows OS Ability to undergo and pass a background check in accordance with state and federal laws Preferred Skills: Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing Microsoft 365 and Google Workspace administration Remote administration concepts and tools Windows-based print servers Process/task automation solutions in business or other environments Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc. Professional certifications: A+, Network+, Security+, Microsoft certifications, etc. A bachelor's degree in a related area of study At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience. Benefits: Fantastic company culture Great work/life balance Competitive salary Competitive health benefits 3 weeks of PTO & major holidays 401k with a match Growth opportunities And much more! By joining our team, you have an outlet to contribute your professional skills and immediately become part of a life-changing impact. We can't wait to meet you!

Job Summary An established federal contractor is seeking an Information Technology Specialist to join a team of skilled professionals supporting Department of Defense (DoD) operations. In this role, you will work under the guidance of senior technicians to perform IT maintenance, troubleshoot and repair computer systems and peripheral equipment, and manage service requests through a ticketing system. You will install and configure PCs, servers, uninterruptible power supplies (UPS), printers, scanners, telephony equipment, and audiovisual systems, including video teleconferencing operations. The role also includes ensuring connectivity, security compliance, and adherence to manufacturer specifications. Responsibilities include monitoring, securing, and patching network devices, maintaining hardware and software accountability, and coordinating equipment setup, moves, and disposal in accordance with security regulations. The position may require limited travel. Additional duties include troubleshooting access card issues, assisting in user training, and supporting general IT operations as needed. Key Responsibilities The Information Technology Specialist will: Support PCs, hardware, wireless networking, and softwareinstallation, testing, configuration, and operations Maintain workstations, network access, and system documentation Perform Video Teleconference (VTC) system administration, scheduling, and configuration Provide network and client support, including account creation, modification, and deletion Deliver multi-tier Help Desk support, troubleshooting hardware and software issues Perform hardware/software system upgrades, modifications, and configurations Configure and support desktops and laptops Analyze and troubleshoot system anomalies Prepare systems for operational use and support testing activities Manage IT workflows and service tickets efficiently Required Skills & Experience Active Top Secret clearance with SCI eligibility (TS/SCI) Minimum 9 months of experience working in a SAP or SCI environment within the past five years 3+ years of relevant DoD IT experience Experience supporting an IT Help Desk and providing direct customer support Strong communication and interpersonal skills, with the ability to work effectively in a dynamic environment Education & Certifications Required: Bachelors degree in Arts or Science (or equivalent work experience) CompTIA Network+ or equivalent certification (DoDM 8140.03 Tech Support Specialist Level I) Preferred: Security+ or equivalent certification (DoDM 8140.03 compliance) must obtain within six months of hire Benefits Medical, dental, vision, disability, and life insurance Flexible Spending Accounts 401(k) plan Paid Time Off (PTO) Paid Parental Leave Tuition reimbursement Paid federal holidays

Posting Number: S14510P Working Title: IT PROFESSIONAL ASSOC Department: Franklin-Deans OIT About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department: Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units. College/Unit/Department website: Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: M-F 8am-5pm Advertised Salary: Commensurate with experience Posting Date: 12/16/2025 Open until filled: Yes Proposed Starting Date: 02/01/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Support Technician II FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent and 2 years of related experience Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships. Knowledge, Skills, Abilities and/or Competencies: Technical Basic problem-solving and troubleshooting skills Experience with standard desktop and laptop computers, peripherals, and operating systems Basic knowledge of TCP/IP wired and wireless networking Familiarity with common productivity and security applications Contributions and assistance with designing new and reviewing current technical processes Dependability and Integrity Meet agreed upon objectives and tasks for supported services Complete routine requests in a timely manner Create a seamless experience for clients Perform at a consistently high standard Participate in an annual performance development process Use data and critical thinking to make well-judged decisions that enhance processes Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM Working with team members to address gaps in coverage with supervisor input Productivity Set and meet realistic goals Effectively manage time and stay on-task Document interactions with clients/colleagues and routine tasks in a ticketing system Maintain productivity by collaborating with team members as appropriate Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals With supervisor input, work with the team to help identify ways to improve processes and productivity. Relationships and Serving Others Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serve as a positive representative of Franklin OIT Attend department and college activities Serve as an example for colleagues Demonstrate professionalism and clarity in written and verbal communications Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes Interact and build relationships with departmental leadership under the tutoring of your supervisor Teamwork Demonstrate personal accountability and avoid blaming others Participate in the usage and implementation of college wide tools and standards Contribute to the development and support of services which have a college wide scope Be available and proactive in assisting co-workers and clients during the work day Participate in a college-wide call center; provide assistance over the phone to clients across the college Be receptive to training, coaching, and development from team members Complete assigned tasks for workflows and processes within assigned team and/or services Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals Maintain a service orientation by prioritizing the needs of others and delivering exceptional support With supervisor oversight, evaluate and propose new ideas to improve teamwork and overall cohesive work efforts Strategic Planning Demonstrate initiative in planning and organizing work within scope Participate in decision making and problem solving at the assistant level Demonstrate alignment with Franklin OIT policies, and priorities Provide feedback on standards and consult best practices Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic Plan and promote ideas for operational improvements that meet the target strategy of the organization and in alignment with your supervisor's guidance Physical Demands: This position spends long periods of time sitting/standing at a desk and working on a computer This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: . click apply for full job details

Posting Number: S14489P Working Title: IT Professional Assistant Department: Franklin-Deans OIT About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department: Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units. College/Unit/Department website: Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: M-F, 8am-5pm Advertised Salary: Commensurate with experience Posting Date: 12/09/2025 Open until filled: Yes Proposed Starting Date: 01/19/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Support Technician I FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships. Knowledge, Skills, Abilities and/or Competencies: Technical Basic problem-solving and troubleshooting skills Experience with standard desktop and laptop computers, peripherals, and operating systems Basic knowledge of TCP/IP wired and wireless networking Familiarity with common productivity and security applications Dependability and Integrity Build trust and respect, utilizes university resources responsibly, maintains a strong work ethic, and provides continuous and all-encompassing excellence in service Meet agreed upon objectives and tasks for supported services Complete routine requests in a timely manner Create a seamless experience for clients Perform at a consistently high standard Participate in an annual performance development process Use data and critical thinking to make well-judged decisions that enhance processes Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM Productivity Set and meet realistic goals Effectively manage time and stay on-task Document interactions with clients/colleagues and routine tasks in a ticketing system Maintain productivity by collaborating with team members as appropriate Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals Relationships & Serving Others Communicates effectively through active listening, conflict management, and through verbal and written methods Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serve as a positive representative of Franklin OIT Attend department and college activities Serve as an example for colleagues Demonstrate professionalism and clarity in written and verbal communications Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes Teamwork Learn and share knowledge by finding and applying relevant information, being agile in learning, shares and contributes back to the organization, and builds university knowledge Serves others through cooperation, teamwork, and being service-oriented Demonstrate personal accountability and avoid blaming others Participate in the usage and implementation of college wide tools and standards Contribute to the development and support of services which have a college wide scope Be available and proactive in assisting co-workers and clients during the work day Participate in a college-wide call center; provide assistance over the phone to clients across the college Be receptive to training, coaching, and development from team members Complete assigned tasks for workflows and processes within assigned team and/or services Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals Maintain a service orientation by prioritizing the needs of others and delivering exceptional support Strategic Planning Make sound decisions including critical thinking, sound judgement and choices, continually strives to improve processes in a strategic direction Demonstrate initiative in planning and organizing work within scope Participate in decision making and problem solving at the assistant level Demonstrate alignment with Franklin OIT policies, and priorities Provide feedback on standards and consult best practices Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic Physical Demands: This position spends long periods of time sitting/standing at a desk and working on a computer This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: . click apply for full job details

Job no: 493143 Work type: Full-Time Staff Location: Arnold/Main Campus Categories: Full-Time Staff Title: Desktop Support Technician Department: Technology Support Services Campus Location: Arnold/Main Campus Salary Range: $49,870-$62,338 Work Mode: This position requires a full-time in-person presence on campus or at alternative locations. Hours Per Week: 40 Work Schedule: Position Type: Full-Time Staff, Non-Exempt Position Summary The Desktop Support Technician (DST) will be responsible for maintaining and troubleshooting the computer systems, desktops, and peripherals of the organization. They will install, diagnose, repair, and upgrade the hardware and equipment to ensure optimal performance. The DST will also provide timely and accurate assistance to end-users, either in person, by phone, or by remote tools. Information and Instructional Technology team members must be dedicated to fostering a culture of excellence. Successful candidates will help IIT build our culture by enabling frictionless service, valuing feedback, and embracing continuous improvement and learning. To support this foundation, IIT has established five pillars. These pillars create a collaborative, supportive, and inclusive professional culture. Successful candidates will be skilled technologists who value AACC's community and people. They will also be empathetic to the challenges faced by our students, faculty, and staff. Our Characteristics of Excellence are the guiding principles of our Division, empowering our teams to deliver exceptional results and drive success. Successful candidates will treat people with respect, dignity, and fairness, consistently delivering quality results and following through on commitments and responsibilities. They will cultivate teamwork and collaboration, embrace opportunities for improvement and innovation, and maintain open and honest communication with integrity. Additionally, they will appreciate the value of simple, efficient solutions, recognize the importance of building positive relationships, and respect others' time. Job Duties and Responsibilities Provides technical support for various devices, such as computers, laptops, printers, and mobiles. Installs and maintains hardware, software, and peripherals for PCs, MACs, laptops, and tablets Troubleshoots and resolves various technical issues related to devices, networks, applications, and security systems. Provides timely and courteous customer service to end-users via phone, email, chat, or in-person. Documents and updates the status of incidents and requests using the Service Management ticketing system. Participates in projects and provides timely updates on progress, status and issues Provides training and guidance to AACC students and staff on how to use devices, applications, and security systems effectively and securely. Helps in conducting needs assessment and site surveys under the direction of a supervisor or a project manager. Joins in the testing and deployment of new applications and hardware Works with the Technology team to ensure the smooth operation of the college's desktop and audio-visual equipment and services. Provides basic audio-visual support and preventive maintenance for classrooms and conference rooms as needed, following the AV Technology team's procedures. Continuously updates technical skills and knowledge including Web Content Accessibility Guidelines (WCAG). Strives to ensure solutions, systems, and content are secure, accessible, inclusive, and compliant with WCAG and other relevant standards. Provides feedback and recommendations to management on enhancing standards, procedures, and checklists. Guides and trains temporary and work-study employees and resolves escalated problems. Ability to work a flexible schedule, including emergencies and regularly scheduled evenings and weekends in order to accommodate the needs of the College Ability to work at any AACC college location (such as Arnold, GBTC, AMIL, Sr. Center, etc.) in support of college needs. Required Qualifications: Has one of the following qualifications: 1) High school diploma (or equivalent) and related technical certification, 2) High school diploma (or equivalent) and six months of relevant experience, or 3) Associate degree. Can obtain Dell TechDirect certification within first year of employment. Shows proficiency in one or more of the following areas: PC, MAC, Mobile Devices, Printers, Audio Visual Equipment, Windows and MAC operating systems and applications, MS Office/Exchange/Office 365 and network environments. Communicates effectively and courteously, both orally and in writing, with administrators, faculty, staff and the public. Provides clear and concise instructions and guidance and strives to deliver excellent customer service in a timely, cooperative and friendly manner. Handles interactions with tact and professionalism. Demonstrates punctuality and reliability. Preferred Qualifications: Current certification in A+, Network+, Apple/MAC or other related field. Associates degree in Computer Information Systems, Computer Science, Networking/Cyber Security, or related field. Experience using IT Service Management Tools. Demonstrated knowledge in one or more of the following: MECM, JAMF, IT Service Management Tools, Active Directory Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation. While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position. Pay dates occur on the 7th and 22nd of each month. If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd. As an employee of the college, you are eligible for a comprehensive benefits package. In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility. Advertised: 05 Jan 2026 Eastern Standard Time Applications close: Whatsapp Facebook LinkedIn Email App if (typeof SocialShareKit != 'undefined') SocialShareKit.init( forceInit: true, reinitialize: true, selector: '.social-share-kit .ssk' );

Overview GENERAL SUMMARY OF POSITION: The Technical Support Specialist II is a vital member of the UMass Medical School IT Helpdesk and IT Department as a whole. We strive to not only provide world class customer service, but to train and mentor our constituents and colleagues so they are empowered to become the best versions of themselves through technology. Under the direction of the Manager, IT Helpdesk or designee, the Technical Support Specialist II is responsible for delivering an exceptional customer exeperience for all issues reported to the IT department by the students, faculty and staff of UMass Medical School. The overall responsibility of this position is to triage, troubleshoot and resolve calls from our constituents and guide their requests through to completion. The position is very customer service focused and the ideal candidate will posses exceptional interpersonal skills. Responsibilities MAJOR RESPONSIBILITIES: Field incoming support requests through one of our omni channels of contact. Phone, Self Service,Walk-Ins and Live Chat Follow standard troubleshooting procedures to properly identify root causes, attempt troubleshooting and escalate as needed Understand and be able to effectively communicate all IT workflows, processes, and policies to our customers. Resolve a minimum 70% of your tickets and seeing reported issues through to a satisfactory resolution. Provide a world class customer experience for our constituents and maintain a 95% Net Promoter Score Develop your professional and technical skills through ongoing training and team led coaching/mentoring. Communicate with fellow team members effectively to share knowledge across the team. Lead and participate in projects approved by management that will improve the experience of our customers and colleagues. Identify software and systems that are non-compliant with UMass Med School IT policies and provide a solution to become compliant. Occasional weekend and night on-call duties. Perform other duties as required. Qualifications REQUIRED QUALIFICATIONS: A passion for Customer Service High School diploma and degree in progress or equivalent experience in a related field 2 years of related experience Possess the skills and foundational knowledge to understand, communicate and enforce our policies on Data Security Demonstrates exceptional interpersonal skills. Strong problem-solving skills. Ability to diagnose and resolve common Windows and MacOS inquiries including Microsoft 365 products. In depth understanding of computer systems and networks Adept at working through ambiguous situations. Skilled at setting priorities and working to target timelines and metrics. Ability to own the resolution of reported issues through to completion. Ability to conceptualize and implement new solutions that improve the experience of our technicians and customers. Excellent listener and communicator; verbal and written. Strong organizational skills and the ability to handle multiple tasks concurrently. Ability to travel to off-site locations. Prior experience supporting users in technical capacity a plus, though not required. Additional Information PREFERRED QUALIFICATIONS: Bachelor's Degree in a related field or certifications that align with technical support.

Position Title Information Technology Services (ITS) Student Employment Pool Working Title BroncoTech Position Number UG2015 Full-time or Part-time Part Time Time Limited Position Yes Number of Vacancies Multiple Vacancies Department ITS Posting Number SHRA/EHRA SHRA Job Category Temporary Hiring Range $13.00 per hour Overall Position Competency TMP Primary Purpose of the Organization The mission of Information Technology Services is to empower Fayetteville State University's academic and administrative excellence through the strategic exploration, implementation, and support of technology-aligning all efforts with the University's strategic goals and commitment to student success. Primary Purpose of the Position Join the BroncoTechs Team at Fayetteville State University! Are you a full-time FSU student who enjoys solving technical problems and helping others? If so, join the BroncoTechs and gain practical, hands-on experience that will distinguish your resume and prepare you for a successful career after graduation. BroncoTechs are vital members of the Technology Support Center within the Department of Information Technology Services . In this role, you'll provide daily front-line support to students, faculty, and staff across campus. No previous IT experience is required -we provide comprehensive on-the-job training. All majors are welcome and encouraged to apply! What to Expect as a BroncoTech: Service Desk Technician Support walk-in clients by helping them connect to campus systems, install software, and troubleshoot common technical issues. Endpoint Technician Provide on-site support to faculty and staff, assisting with computer setups, software installations, and hardware troubleshooting. Lab Technician Maintain campus printers, support users in the student computer labs, and deliver friendly, dependable customer service. Take the first step toward a tech-savvy, career-ready future. Apply today and become a BroncoTech! Minimum Education and Experience Requirements Fayetteville State University Undergraduate Student enrolled full-time or Fayetteville State University Graduate Student enrolled in at least 9 credit hours Allowable Working Hours: Maximum Work Hours - Student workers are limited to 29 hours of work per week. If the student is on an F-1 or J-1 VISA - the student is limited to work a maximum of 20 hours per week while school is in session. Students may work Federal Work Study (FWS) position and student employment simultaneously - student's total work hours for all jobs cannot exceed 29 hours of work per week during the school term. Knowledge skills and abilities Preferred Qualifications Knowledge of Windows/macOS operating systems. Knowledge of Office 365 software Notice to Applicants Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume." Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission. Open Until Filled Yes Other Information If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. EEO Statement This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable). Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds. Veteran's Statement Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings. Quick Link:

Job Title: Information Systems Specialist - Networking & Operations/ Information Technology - Central Services Site: : Yosemite Community College District/Central Services Salary Range / Other: $6,009 to $7,684 per month- Range 41 ( Classified Salary Schedule) Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step. Workplace: Central Services; Modesto, CA 40 hours per week, 12 months per year Monday through Friday: 8:00am - 5:00pm (Some evening and weekend hours may be required) Benefits : The District currently pays for a health options for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid. The estimated cost of District provided benefits (health, dental, vision, and life) is $24,408 annually. Job Description: DEFINITIONUnder direction, performs advanced and complex paraprofessional, technical and customer support duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software; receives, documents and resolves user help requests and provides hands-on technical assistance pertaining to desktop hardware and software problems; assists users with questions regarding desktop system operations and procedures; monitors and maintains the performance of connected systems, including those in computer laboratory settings; and performs related work as assigned.DISTINGUISHING CHARACTERISTICSThis is the advanced paraprofessional and technical class in the Information Systems Series within the Yosemite Community College District (YCCD). Incumbents in this class perform the full range of specialized technical duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software. Incumbents utilize specialized knowledge of information technology to make decisions and complete assignments. Incumbents in this class frequently interact with users in the course of their duties, providing advanced technical support in resolving equipment and system access problems. Incumbents also perform a wide range of duties related to computer installations, upgrades, maintenance and repairs and often have independent responsibility for overseeing, maintaining and monitoring computer laboratory systems.This class may be distinguished from the lower-level Information Systems Technician class because those classes perform journey level technical duties that emphasize system assembly, installation, configuration, maintenance and repair rather than advanced user support. This class may also be distinguished from higher-level Information Technology classes because incumbents in those classes preponderantly perform professional analytical duties that include system design, development, maintenance and programming. SUPERVISION RECEIVED AND EXERCISEDIncumbents in this class work under the direction of a manager or senior manager, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures. Incumbents plan and/or determine specific procedures or equipment required to meet assigned objectives and solve non-routine problems, referring only unusual matters to a supervisor.An incumbent in this class does not directly lead or supervise other full-time employees, but may assign, direct and/or monitor the work of subordinate full time, part time, and/or student employees on a project or assignment basis. Minimum Qualifications: MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Knowledge of: Advanced technical methods, procedures, and techniques involved in supporting a local and wide area network, hardware and software application systems. Advanced principles and techniques of user support and customer service. Information technology and local and wide area network industry, trends, practices and procedures. Information technology documentation and data communication standards. Computer operating systems and a variety of computer hardware and software applications. English usage, spelling, grammar, punctuation and arithmetical processes. Ability to: Effectively and efficiently participate in the operation of a computer network operation. Provide prompt and appropriate customer service to system users. Test and interpret network changes to enhance network operations and correct operational faults. Obtain and consolidate user specifications and needs. Perform arithmetical calculations with speed and accuracy. Understand and carry out oral and written directions. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. Education and Experience: Education and Experience: Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are: Pattern I Experience: Two years equivalent to an Information Systems Technician at YCCD. OR Pattern II Education: Possession of an associate's degree from an accredited college or university, with major course work in computer science or a closely related field. Experience:One year performing information technology repair duties that included assembling, installing, configuring, maintaining, and repairing new and existing desktop computer, peripheral, and/or other networked system hardware and software. Special Requirements: None Example of Duties: ESSENTIAL DUTIES Provides advanced technical assistance to system users by responding to help requests and troubleshooting desktop computer, peripheral, server, and other network system hardware and software related to hardware, software and peripheral devices; determines the severity of the problem and either resolves the issue(s) or refers the problem(s) to higher-level information technology support staff. Coordinates and provides technical support for one or more academic computer labs; set-up file share security; monitors and evaluates operational processes and provides technical resolution of problems; installs and maintains laboratory computers, peripherals and software applications, including specialized systems to meet departmental and/or ADA requirements. Management and maintenance of GoPrint Software. Installs and configures computer hardware, software, programs and applications; tests and troubleshoots to ensure functional operation. Monitors file server and production servers; resolves system problems or refers appropriately. Monitors computer systems, including servers and network equipment, for response time, problem prevention, performance and resource utilization; monitors and maintains the function of networked components including routers, hubs, bridges and switches; recommends actions to overcome result deviations. Performs routine network support duties such as monitoring or adding applications, users and devices; modifies user profiles, re-sets passwords and performs file maintenance; documents all network changes and revisions. Configures and maintains computer accounts, security groups, profiles and group policies; as assigned, monitors security vulnerability and sets security parameters for labs/workstations and servers; installs security updates and patches. Assists higher-level information technology staff in the evaluation, selection, acquisition and implementation of computer hardware and software solutions; assists with the physical design of the District's network; recommends microcomputers, software and peripherals to staff; assists in determining communications requirements for new equipment installation. Participates in the planning, development and preparation of technical standards operational procedures and system performance objectives. Troubleshoots and diagnoses communication equipment problems to ensure functional operation; performs minor repairs; coordinates and oversees the installation of communications wiring and cabling. Prepares disk images for computer setup and recovery; coordinates regular and disaster recovery tape backup and recovery processes on servers; maintains, tracks and rotates media; stores media appropriately. Explains and demonstrates the use of new hardware/software, peripheral devices, network sharing, data backups, and other system functions; responds to questions regarding software/system purposes, workflow issues and output needs; recommends procedures and helps develop user instructions concerning desktop computer, peripherals, and network procedures such as log-on directions, password maintenance . click apply for full job details

Are you a current Aims Employee, Temporary Worker? If so, to help avoid future access issues, please apply through your Workday account using "Browse Jobs" in the in the Workday search field located on the top center of the screen. Are you a current Aims Student? If so, to help avoid future access issues, please apply through your Workday account using the Aims Jobs app on your Workday home page. Are you both an Employee and a Student? If so, to help avoid future access issues, please apply through your Workday account using "Browse Jobs" in the in the Workday search field located on the top center of the screen. For assistance, please contact the recruitment team at .Minimum Hourly Rate:$19.26Part-time employees also receive some benefits depending on the number of hours worked. Tuition waiver for employee on Aims courses Access to the PERC (Aims gym) for employee & one guest Aims Discount program Free parking on all campuses PERA employer (see for comprehensive benefits) Additional supplemental benefits & retirement programs available Job Description: Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values and a culture of innovation and care. The College embraces and seeks to hire individuals who want to be a part of this environment and have the skill sets necessary to be successful in this position. Learning Resource Technicians (LRTs) are essential in providing technology support and digital literacy assistance to students, faculty, and staff at the Learning Commons. LRTs are vital in empowering student success by addressing technological barriers and ensuring access to essential resources. LRTs work a flexible schedule, including days, evenings, and weekends, to ensure coverage during Learning Commons operating hours (7:30 AM to 8:00 PM). As needed, LRTs may be required to work in-person shifts at multiple Learning Commons locations. Occasional travel may be required. Work Hours: Various work shifts available to provide coverage in the Learning Commons during hours of operation, including opening and closing times. During the semester, multiple shifts are scheduled within the hours 7:30am - 8:00pm. Job Duties: Tech Desk Support: Monitor and manage the Learning Commons Tech Desk. Assist with device check-out/check-in, andcollection. Answer questions and resolve basic academic resource inquiries, referring to other departments as necessary. Perform various administrative tasks, such as password resets, account creation, and maintenance of library services and resources. Provide a consistent, welcoming presence for student technology and academic resource support questions and consultation through in-person, phone, email, and virtual communications. Monitor operations of the Learning Commons Tech Desk for all open hours including in person and virtual services, days, evenings, and/or weekends, including assisting with check-out/check-in of items, receiving and forwarding requests for materials. Provide technology assistance and help students with basic academic resource questions. Digital Literacy Support: Provide individual and group digital literacy assistance, including on-demand assistance and workshops. Create, maintain, and promote digital literacy materials. Assist students in navigating and utilizing instructional technologies and their student accounts. Resource Promotion: Create materials and opportunities to promote awareness of Learning Commons resources and services. Technology Maintenance and Inventory: Maintain and update labs and circulating technology, including laptops, tablets, and eReaders. Diagnose and resolve hardware and software issues on lab computers, printers, scanners, software systems, network access and circulating technology (laptops, tablets, eReaders). Work with Aims' IT departments to resolve account, inventory, and infrastructure issues. Reimage and reset devices as needed. Manage technology inventory, ensuring accurate records and timely replacement. Prepare technology for check-outs, and events, including semester and short-term use, including setting up equipment and troubleshooting issues. Respond to and resolve tickets through Aims' Web Helpdesk. Minimum Qualifications: Associate' s degree in a relevant field (e.g., education, technology, communication) or an equivalent combination of education and/or work experience. Experience with basic computer hardware and software troubleshooting. Strong communication and interpersonal skills. Ability to handle confidential information. Flexibility to work various shifts and locations. Preferred Qualifications: Community college work experience. Library experience, including familiarity with Integrated Library Systems. Advanced technical skills, including software and device maintenance. Bilingual (English and Spanish). Required Documents: Resume Cover Letter Copy of Transcripts All Applicants: Compare your previous work experience to the job duties listed on the job positing under job description. Enter the job duties you have performed under the "Work Experience" section on your job application. We evaluate your experience based on this information. Please make sure you state whether work experience (aka work history) is part time or full time employment by listing the average number of hours worked per week. This information is used to determine your new annual salary. Be sure to upload all the required documents listed at the above in "Additional Job Description" section. This can be uploaded as part of your application materials in the "My Experience" section. If there are missing documents, your incomplete application will not be considered. Per the Colorado Job Application Fairness Act, you may redact information that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. For information on our hiring practices, please visit our resource page: .Aims Community College is an equal opportunity employer. Selection will be based solely on merit and will be without discrimination based on age, ancestry, color, creed, disability, ethnicity, familial status, gender, gender identity, genetic information, marital status, national origin, sex, sexual orientation, race, religion, or veteran's status. All application materials must be submitted by the closing date posted and become the property of Aims Community College. The screening committee will select finalists for interviews. The goal of Aims Community College is to enhance the diversity present in the district we serve. To comply with the Immigration Reform and Control Act of 1986, if hired, you will be required to provide documents within three (3) business days of hire date to show your identity and your authorization to work. This law applies to all persons hired.Screening/Selection:To be considered, please provide a thorough and complete application. Initial screening will be conducted by a committee based on completed application materials.Employees in these positions may be asked to participate in temporary assignments lasting less than nine (9) months (such as curriculum development, short term projects, meetings and substitute duties) which could amount to additional temporary pay.Upon hire, all positions at Aims Community College require a criminal background check and may require industry specific screenings such as an MVR, physical and/or drug screen. Keep in mind, a conviction does not automatically preclude candidates from being employed. The nature of a conviction will be considered relative to the duties of the position.

Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5) Department/Organization: 206221 - Technology Services Normal Work Schedule: Monday - Friday 8:00am to 5:00pm Note to Applicants: Position is eligible for hybrid work subject to University policy . Job Summary: The College IT Support Technician I provides service to faculty, staff, and students utilizing college computer systems. Performs basic on-site troubleshooting, repair, and maintenance involving computer hardware and software. Resolves issues over the phone, email, or walk-ins. Monitors requests through completion and performs all related communication with customers. Coordinates outside vendors for installation and maintenance of multimedia equipment as needed. May provide guidance and/or supervision to student IT technical workers. May provide on-site support for server issues in the event of service outages. Additional Department Summary: Performs troubleshooting, repair and maintenance involving computer hardware and software. Oversees maintenance and operational readiness of all Culverhouse classrooms, computer labs, and desktop computers. Recruits, hires, and trains a student staff to help provide support. Develops and maintains comprehensive maintenance and operational readiness support logs to ensure the cost effective and timely support of all hardware and system software, electronic, and mechanical support equipment. Required Minimum Qualifications: High school diploma or GED. Additional Required Department Minimum Qualifications: Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions. Skills and Knowledge: Ability to troubleshoot Windows based systems and software. Ability to maintain complex audio visual systems and Network and User Administration. Demonstrated interpersonal skills. Preferred Qualifications: Two (2) years experience managing student employees and management and use of trouble ticket software. Experience troubleshooting Linux and Apple based systems. Certifications from Apple, Dell, Microsoft, Red Hat, Crestron, A+, etc. Experience with PHP and Ruby. Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made. Equal Employment Opportunity : The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC's Know Your Rights: Workplace discrimination is illegal poster. The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.

Job Posting:JR101369 Desktop Support Technician (Open)Department:Help Desk, PMPosition Type:RegularOpen Date:10-24-2025Close Date:$60,000-$65,000Job Description:The primary focus of this position is to support computing devices, including break/fix service, operating system support, application installation, application configurations, end-user settings, and desktop administrative duties. Responsibilities: Deliver responsive technical assistance via phone, remote tools, ticketing system, and in-person support Provide second-level support for desktops, laptops, printers, and peripheral devices Diagnose and resolve hardware and software issues, including operating systems, standard applications, and connectivity problems Install, configure, and troubleshoot software applications and system updates Stage and deploy newly purchased PCs and printers, including system setup, software installation, user data migration, and user orientation Assist with imaging and deployment of devices across campus Perform preventive and scheduled maintenance on instructional and administrative computers to mitigate virus threats and ensure optimal performance Support classroom and lab technology setups, including AV equipment and instructional software Conduct software refreshes in computer labs prior to each semester and verify required applications are installed and functioning Maintain accurate records of support activities, configurations, and asset inventory using the ticketing system Record, track, and escalate support cases as needed to ensure timely resolution Provide guidance and training to users on basic IT procedures, security best practices, and software usage Collaborate with other IT staff to escalate and resolve complex technical issues Ensure compliance with institutional IT policies, procedures, and security standards Perform other duties as assigned to support the evolving needs of the IT department Minimum Qualifications: Associate's degree in Information Technology, Computer Science, or related field 1-3 years of experience in a desktop support or technical help desk role Proficiency in Windows and macOS environments Familiarity with remote support tools, ticketing systems, and Active Directory Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills Certifications such as CompTIA A+, Network+, or ITIL Experience in an academic or enterprise IT environment Knowledge of Windows and macOS computing platforms Knowledge of Windows 11, M365, Office Suite, Adobe Creative Cloud, Teams, Zoom Imaging, troubleshooting desktop support issues Strong communication skills Strong customer service skills Effective problem-solving skills Effective written and verbal skills Must also be able to work concurrently on multiple projects, adjust to occasional changes in priorities, and respond quickly and effectively in emergencies Must be able to instruct, direct, guide, and share information with both technical and non-technical personnel. Preferred Qualifications: Not Currently Available Conditions of Employment: Candidates selected for employment may be subject to medical inquiries and/or medical examination to determine ability to perform the job. Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts. Visas and labor certification will not be sponsored for this position. Application only accepted from citizens or permanent residents. Note: Position excluded from Union Representation and Collective Bargaining Additional Job Information: Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement account Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program.The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business. In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.

HELP DESK TECHNICIAN San Jose/Evergreen Community College District Close/First Review Date: 11/09/2025 Work Location: District Office Position Description: POSITION SUMMARY The Help Desk Technician reports to the Supervisor of Help Desk and Reprographics at the District Office. The work schedule is 12 months per year; 40 hours per week; Monday - Friday; 8:00 a.m. - 5:00 p.m. This position is represented by CSEA (California School Employees Association), Chapter 363. POSITION PURPOSE Under the direction of the Help Desk and Reprographics Supervisor or assigned administrator, perform a variety of technical and skilled tasks in the Help Desk operation; respond to and assist in the diagnosis of problems through interactions with users including problem recognition, research, documentation, troubleshooting and resolution of problems. DISTINGUISHING CHARACTERISTICS This position provides support for all standardized Information Technology products and services used at the District-wide locations and tracks all support requests. The Help Desk provides first level technology support for students, faculty, staff and administrators and communicates major IT outages and incidences according to management standards. The Help Desk Technician communicates with users to determine the source of the problem, troubleshoot and provide appropriate solutions. DUTIES AND RESPONSIBILITIES 1. Provide first level technology support for users and assist with problem resolution in technical areas such as computers, printers, video, software, audio-visual, WebAdvisor, ERP system, phones, network access, wireless, mobile devices, password resets, online courses, security, cloud services, etc. 2. Respond to user questions and inquiries in a timely manner through telephone, e-mail, text, social media, oral and written forms of communication, demonstration, remote access to computer, and devices to assist users with disabilities. 3. Assist users in resolving routine technical problems and answer routine technical questions related to the District software and hardware. 4. Follow up with users to ensure the reported problems are fully resolved. 5. Use the Help Desk tracking software to log, assign, and track all support tickets. 6. Monitor the tracking software to ensure that open tickets assigned to Help Desk Technicians are resolved and closed in a timely manner. 7. Ensure assigned backup tapes are rotated according to the schedule and process. 8. Maintain the tracking database to ensure data is accurately entered. Prepare reports for management as scheduled or as needed. 9. Escalate user requests to a 2nd or 3rd level support when necessary. Notify IT management when a critical system wide resource becomes unavailable. 10. Monitor and manage the Help Desk voicemail, email, social media and other forms of communication. 11. Research and recommend new products or procedures. Help identify and implement innovative solutions for users. 12. Keep abreast of current trend on Help Desk operations. Attend necessary training for related standardized IT products and services. 13. Perform related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: 1. Principles of technical troubleshooting and problem solving. 2. Principles of networking and computer functionality. 3. Computer hardware systems, printers, software applications such as Microsoft used in college operations. 4. Working knowledge of help desk software, databases and control of remote computers. 5. Principles of training, support, and services to end-users. 6. Principles of customer service. 7. Principles of providing guidance to others. Skills and Ability to: 1. Operate computer systems and related peripheral equipment. 2. Communicate clearly and concisely both orally and in writing. 3. Respond to inquiries in a courteous, tactful manner. 4. Establish and maintain cooperative and effective working relationships with others. 5. Work together in a team environment. 6. Multitask, prioritize and meet task timelines. 7. Work with attention to detail and independently with minimum supervision. Required Qualifications: EDUCATION AND EXPERIENCE 1. Associate's degree in Computer Science or related field. 2. Two years of experience increasingly responsible experience performing help desk operation function or related activities. Desired Qualifications: DESIRED QUALIFICATIONS 1. Bachelor's degree from an accredited college or university in Computer Science, Computer Information Systems, or a closely related technical field. 2. Possession of industry-recognized certifications such as CompTIA A+, Microsoft Certified Professional (MCP), and/or other network-specific credentials. 3. Demonstrated proficiency with strong keyboarding skills and high typing speed. 4. Prior experience in a Help Desk or Call Center environment, specifically supporting ERP systems, Web UI platforms, and/or self-service applications. 5. Bilingual proficiency is considered a strong asset (desirable). District's Diversity RequirementsDemonstrated sensitivity, knowledge and understanding of the diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic background of groups historically underrepresented, and groups who may have experienced discrimination.Success integrating diversity as appropriate into the major duties outlined in the job description and in the duties listed in the District's hiring policy; or demonstrated equivalent transferable skills to do so. Salary Range: $81,791 - $99,812 Annual Salary (Range 95: Classified Salary Schedule Fiscal Year ). Starting placement is generally at Step 1. Benefits: In addition to the salary, this position qualifies for the choice of one of the District's excellent Health Benefits and Welfare plans, which the premium cost is 100% paid by the District for the employee and their eligible dependents, and one health plan costing an estimated $60,000 for the District for fiscal year . We offer two medical plans (Anthem Blue Cross PPO and Kaiser Permanente (HMO ); dental (Delta Dental PPO); vision (VSP Choice); life insurance for the employee (The Hartford); life insurance for eligible dependents (The Hartford); a long term disability/income protection plan (The Hartford); and an employee assistance plan (Anthem EAP). In addition, the District contributes an additional 26.81% of the employee's salary towards an eligible employee's pension (CalPERS). Employees may also elect to participate in optional plans including purchasing additional life insurance for themselves and their eligible dependent(s); enroll in a medical, transportation, and/or dependent care Flexible Spending Account(s) (with the $4 monthly administrative fee paid by the District); and set pre-taxed dollars aside to supplement their pension in a 403b (tax shelter annuity) and/or a 457 (deferred compensation) plan(s). Classified employees also earn 10 to 22 days per year of vacation (based on years of service), and up to 12 sick leave days (pro-rated for less than full-time positions). There are currently 20 paid holidays. To be considered for this position please visit our web site and apply on line at the following link: About San Jose/Evergreen Community College District The District is represented by dedicated and talented employees who are passionate about providing our student population with the best educational experience possible. The District recognizes that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive roles models for all students, and creates an inclusive and supportive educational and work environment for its employees, students, and the community it serves. As of fall 2017, with enrollment of approximately 18,500 per semester, and an extremely diverse student population (Hispanic/Latino 44%, Black/African-American 4%, Asian/Pacific Islander 32%, American Indian/Native American 0.5%, White/Caucasian 11%) attaining educational goals reflecting 45% - AA Degree and Transfer to a 4-Year College/ University, the District's emphasis on student success makes it a recognized educational leader in the State. The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse group of managers, supervisors and confidential staff consisting of 29 % Hispanic/Latino, 13% Asian/Pacific Islander, 7% Black/African American, 23% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants. Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-9114aa1ffbe66e4ab5c7a48a5e8b5624