13 jobs found

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Aerodyne Industries is a dynamic, rapidly growing engineering and information technology services firm headquartered on Florida's exciting Space Coast. With locations throughout the US, we take pride in delivering small business agility with large corporation capabilities. Our list of clients count on us to prepare NASA's Missions to the Moon and Mars and to defend our nation supporting the Missile Defense Agency and Department of Defense. Join the adventure of a lifetime by becoming a teammate with Aerodyne Industries and work on projects that will define our future. Perform Quality Assurance inspections to ensure compliance with specifications. Perform inspections of mechanical, electrical, and electronic subsystems. Inspect components during fabrication, installation, assembly, testing, modifications, or repairs. Perform product verification via Mandatory Inspection Points and Government Mandatory Inspection Points. May perform receiving inspection on test articles, and test support equipment. Documents discrepancies for facilities and hardware. Witness assembly of hardware and facility/test buildup. Witness and verify technician workmanship. Witness test build-up configuration and tests. Verify contamination control requirements. Adheres to published safety procedures. Flexibility on task assignments is necessary to ensure proper floor coverage for Quality Assurance team. Maintain high standard of performance in complex assignments without direct supervision. Demonstrated ability to make good judgment decisions relative to routine quality requirements, methods, and procedures. Qualifications High School Diploma or equivalent. Min 5 years of education or experience in inspection or related field. PC Literate; Good verbal and written communication skills. Ability to read and interpret verbal and written instructions. Proficiency operating test and measurement equipment and tools. Knowledge of inspection techniques and methods required to support processing. Must be a team player and able to work well with a variety of disciplines. Experience in avionics and/or hardware/software integration, or process controls. Familiarity with manufacturing/test, functions, and ability to interpret drawings. Previous experience with NASA quality inspections. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Compensation details: 0 Yearly Salary PI9743c5-

Job Description Job Description Fiber Optic Test Technician (National Travel) Preface: CBM of America, LLC. is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. Summary: The Fiber Optic Test Technician will have experience installing equipment in a variety of environments including: Central Office, Data Center, and Optical Transport equipment. The ideal candidate will have will have fiber optic testing and troubleshooting experience. The candidate will be responsible for all of the field-testing process under the direction of an installation supervisor. The candidate will be responsible for providing continuous updates to the management team about milestones, site arrival, work completion, site departure, and any delays/obstacles that are jobsite related. The candidate will also provide timely progress updates on the overall project, and relay any pertinent information to the customer/installation supervisor, via project management software. The candidate must be willing to travel nationwide. Duties and Responsibilities: To perform all Fiber Optic Tests: Optical Time Domain Reflectometry (OTDR) Optical Return Loss Optical Power Loss Maintain tools assigned to the job as well as monitor tool calibration requirements. Preparation and submission of daily reports to the installation supervisor. Assigning specific tasks to lower level installers assigned to his/her team, and monitoring their work for efficiency, quality, and safety. Work with supervisor for scheduling. Responsible for the accuracy in the test results by verifying data from opposite end before leaving the site. Coordinate timing and procedures of doing testing within the customer's maintenance window (with Installation supervisor), if applicable. Responsible for the accuracy of all the test parameters required by the customer. Completes quality assurance on all reports to check the data for errors and inconsistencies. Responsible for overall safety, quality, and efficiencies of the crew. Interfaces with customer representatives while on site. Provides technical support for customer contacts and Technicians on request. Implement and integrate the node-to-node by OTDR trace, power trace, resolving OSP issues, and high reflecting issue. BER Testing over all deployment to build the 100G circuit on new system to ensure proper testing of entire system. Should have experience in photonics, power audits and signal flow. Perform hardware testing, such as power verification, device provisioning and system tests. Perform inventory of all job-related materials. Ensure project deadlines, timely service and quality standards are met. Produce test reports and analysis documents. Maintain on-site job records and administration tracking. Apply logical troubleshooting procedures to network services including logical fault isolation on network equip, carrier circuitry, CPE, customer wiring, and customer hardware and software applications to customer satisfaction. Become proficient with internal project management software as it applies to tracking all aspects of order flow. Work closely with the Engineering and Project Managers to ensure customer satisfaction. Meet or exceed customer and internal documented acceptable levels of quality. Performs other related duties as assigned by management. Nationwide travel up to 100%. Credentials and Experience: Requires experience in Data Center/PoP/CO/Optical transport installation/test & turn-up experience. Must have in-depth knowledge of testing and cleaning optical fibers. Knowledge, Skills, and Abilities: Proficient in the use of Fiber Optic test equipment from various manufacturers - EXFO, VIAVI, and others. Efficient use of any and all fiber cleaning kits. Possess a good mechanical aptitude. The ability to adapt to various work environments. Knowledge of optical routing equipment installations. Knowledge of fiber optic cable installation & testing practices. Knowledge of AC/DC power. Proficiency in Word, Excel, PowerPoint, and the Internet; must be adept at learning different computer programs and business systems. Must have clean driving and criminal records and successfully pass a drug test. Knowledge of test equipment, tools and materials used in construction, installation, troubleshooting, maintenance and repair of telecommunications systems and equipment. Special Requirements: Due to the nature of our Customer's requirements work schedules and hours of operation are dynamic. The Lead Installer must be able to adjust to varying work schedules. Will be expected to travel periodically to work locations outside of commutable area. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision, color vision, peripheral vision, depth perception and ability to adjust focus as the employee will be working at a computer, working with files & paperwork, working with tools and working on specialized computer & networking devices. The employee will be possibly riding in a company vehicle to and from customer sites, sitting at a desk with walking between offices and other work areas from time to time and working in tight spaces that include computer network infrastructure. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals Travel Required: 100% The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEOC Statement: CBM is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws. Company Description CBM of America, LLC (CBMA), is Network Deployment company that has also been an innovator and provider of custom network solutions for the communications industry for over three decades. Our Mission CBM of America, LLC is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. CBM of America prides itself in attracting, developing, and engaging a mix of talent to help address the fast-paced communications service providers industry. We are always looking for passionate, driven and talented individuals to join every facet of our team. Company Description CBM of America, LLC (CBMA), is Network Deployment company that has also been an innovator and provider of custom network solutions for the communications industry for over three decades. Our Mission CBM of America, LLC is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. CBM of America prides itself in attracting, developing, and engaging a mix of talent to help address the fast-paced communications service providers industry. We are always looking for passionate, driven and talented individuals to join every facet of our team.

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $57,400 to $99,000 annually based on experience The Coder Quality Auditor conducts monthly and quarterly quality assessments of individual codes . Provides guidance and education to coding associates and leaders on established coding guidelines and procedures. Performs additional quality assurance follow-up reviews to assess comprehension of education and training efforts. Serves as a subject matter expert for professional fee coding for all involved personnel; ensures that information is accurate and current, meeting professional coding standards and following CMS/AMA guidelines . Candidate should possess the ability to code and a clear understanding of the coding principles and guidelines for multiple specialties. Job Responsibilities: Quality Review - Monitors and audits inpatient and outpatient accounts across the system, looking at physician coding for both inpatient and outpatient accounts. Performs initial baselines as well as quarterly performance quality assurance reviews to assess coders' comprehension and further assess ongoing education . Also assists in special project audits, as assigned. Educating - Assesses the educational needs of coding staff based on individual coder audit results and overall trends . Creates presentations, develops learning material, handbook and other educational materials. Edits/Denials/Coding - Assists operational coding team with initial coding, e dits, and denials and appeals on an as needed basis. Training - Assists with training new and existing staff. Develops all training materials and coding aids for both formal training and use by coders in daily work. Identifies coders to be cross-trained and suggests areas for training improvement. Assists in the implementation and administration of effective systems, processes, and procedures. Resource - Serves as a technical resource for all involved personnel; ensures that information is accurate and current, meeting AMA, CMS, and professional coding standards. Performs miscellaneous job-related duties as assigned. Reporting - Provides reports of audit findings to coding management, individual coders and leadership as needed/requested along with providers that are contracted/employed and outlined in the client SOW . Assists with the creation of various documents and reports as requested . Immediately provides reports related to compliance risks when requested . Experience We Love: 5+ years of coding experience. 3+ years of auditing experience. Proficiency in multiple EMR's, encoders, and the Microsoft Office suite. Educated in HIPAA regulations; must maintain strict confidentiality of patient and client information. Consistently achieves quality and productivity standards. Ability to organize and complete work in a timely manner . Ability to read, write and effectively communicate in English. Ability to understand medical/surgical terminology. Above average written and verbal communication skills. Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. Minimum Education: Associates degree or equivalent experience Required Certifications: Candidates must have and keep current at least one of the following professional certifications (CPC, CPMA or CCS Preferred): CPC (Certified Professional Coder) CCS-P (Certified Coding Specialist-Phys Based) CCS (Certified Coding Specialist) CMPA (Certified Professional Medical Auditor) RHIA (Registered Health Information Administrator) RHIT (Registered Health Information Technician)

We are seeking a Multimedia Technician who will provide support for classroom technology, audio/visual equipment, applications, products or services, and assists faculty, staff, and students experiencing procedural or operating difficulty by investigating equipment and software problems, resolving issues directly. This role requires a motivated team player who is organized and focused on providing an excellent customer service experience for clients. Attention to detail, customer service focus and positive work ethic a must. Must be able to work flexible hours, including some evenings, weekends, and overtime. Specific Duties & Responsibilities Classroom Technology & Multimedia Support Provides audio/visual and collaborative technologies support to clients, responding to telephone calls, emails, and personnel requests for technical support. Records, prioritizes, and tracks all assigned help calls and documents work efforts in a ticketing system. Ensures timely attention to requests to meet service SLAs in keeping with departmental processes. Diagnoses problems through discussions with clients. Simulates or recreates technical issues to resolve operating difficulties. Identifies, research, documents, and resolves incidents. Performs troubleshooting of podium A/V devices, room control systems, microphones, projectors, audio recording units, and other related equipment in classroom and special event environments. Assesses damage to or loss of equipment, keeping the supervisor informed of same. Performs A/V equipment set-ups and strikes in a timely and efficient manner, ensuring that equipment is correctly configured and operating properly for the event. Supports live and pre-recorded productions for special event webcasts in a variety of locations throughout the school. Assists clients in the best use of A/V technology to deliver presentations. Provides basic instruction/training for students, faculty, and staff on the use of A/V equipment and resources. Updates internal support documentation and contributes to the development of client help documentation. Participates in the installation, maintenance, and storage of equipment. Updates and maintains equipment inventory. Coordinates with the Multimedia Specialist to arrange hardware warranty repairs. Reports to supervisor to arrange the timely ordering of necessary A/V consumable supplies. Provides feedback on the replacement of equipment and upgrades, where applicable. Performs testing and quality assurance on presentation computer systems, A/V systems, and virtual conferencing software. Actively keeps abreast of A/V technologies and practices in use outside of the School of Public Health. Applies professional business and technical support concepts to provide support, consultation, and training for clients based on established departmental guidelines. Prioritizes and manages multiple tasks and deadlines with supervision. Properly escalates issues to other teams and works to resolve more complex problems with supervisory guidance. Client Computer Support Diagnoses, analyzes, and documents Level 1 computer hardware and standard software issues (email, web browsers, etc.) Installs computer monitors and peripheral devices (keyboards, mice, webcams, etc.) Installs software and assists with license tracking. Troubleshoots basic user account issues, including password and access issues. Identifies, documents, and reports network connectivity issues. Project Support Implements hardware and software deployment plans as directed by management. Supports classroom and lecture hall computing technologies as directed by management. Conducts hands-on inventory or system reconfiguration projects as directed by management. In addition to the duties described above Under the supervision of the IT Manager Classroom Tech, this position is responsible for providing technical and operational support for the field of multimedia (presentation, recording, distribution, digital media, and video conferencing) on the Homewood Campus. Being mentored by the Sr Systems Administrator, this position will be responsible for installation and/or set up, support, maintenance and operation of all classroom instructional technology equipment in the general pool rooms. For more information about the department please go to: Minimum Qualifications Bachelor's Degree Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Must be available to work flexible hours, including some evenings, weekends, and overtime. Preferred Qualifications Experience working in an educational environment. Advanced knowledge of audiovisual and instructional equipment, and streaming media. Knowledge of Crestron (NVX), Microsoft Office, Panopto Lecture capture, Zoom Video Conferencing, PC, MAC. Classified Title: Multimedia Technician Role/Level/Range: ATO 37.5/02/OF Starting Salary Range: $21.25 - $36.90 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday / 8:30 a.m. to 5 p.m. FLSA Status: Non-Exempt Location: Homewood Campus Department name: KSAS IT Classroom Multimedia Personnel area: School of Arts & Sciences Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: . Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion . Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine . Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM) . click apply for full job details

Description Analyst Programmer, Lead Georgia State University The Office of Institutional Effectiveness and Enterprise Data Management and Analytics (EDMA) The Office of Institutional Effectiveness and Enterprise Data Management and Analytics (EDMA) is responsible for the collection, development, and maintenance of the university-wide data warehouse. This office provides streamlined resources that serve as a foundation for data analysis, reporting needs, and support for strategic planning and policy-making processes at Georgia State University. EDMA ensures the flow of accurate and timely information at all levels of management, helping them obtain and interpret data effectively. For more information, please visit This position involves providing technical expertise in planning, developing, testing, and documenting integrated computer application programs for the enterprise data warehouse, ensuring data accuracy and security. The responsibilities of this role include gathering and analyzing business processes from varied GSU application systems. The position involves designing, building, and maintaining centralized data storage systems, as well as documenting all related steps and outcomes. Key skills required for this role include creating data models, developing ETL (Extract, Transform, Load) processes, and integrating data. Additionally, strong coordination skills are essential, as the role requires collaboration with cross-functional and technical teams, such as database administrators, data stewards, and IT technicians. These responsibilities and techniques are aimed at effectively supporting the decision-making needs of the campus. WHAT MAKES EDMA A GREAT PLACE? Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunity and mentorship A rapidly growing center within an academic setting HERE IS WHAT YOU WILL DO The ideal candidate for this position Analyst Programmer, Lead The essential duties and responsibilities of the Analyst Programmer, Lead are the following: • Provides strategic, analytical, governance, and systems support for a data warehouse aimed at optimizing the utilization of Georgia State University's data resources. • Assists in analyzing business processes and evaluating user requests for new or modified programs. Provides support to end users regarding data definitions and usage. Helps end users write queries against warehouse tables. • Assists in developing the warehouse data dictionary and the documents of warehouse business practices. Assists in a Data Governance project in the role of a functional and technical writer. • Provides support for Pentaho servers and client environments. • Assists in source-to-target mapping data. Assists in building data modeling by designing rules and key constraints. • Tests, documents, and performs quality assurance on code. Assists in peer code review. Qualifications Minimum Hiring Qualifications: Bachelor's degree and three years of related experience; or a combination of education and related experience. Preferred Hiring Qualifications: • Work experience in higher education, particularly institutional data warehousing, is highly desirable. • Advanced knowledge of relational database design and Oracle PL/SQL and SQL. • Extensive experience in Hitachi Vantara Analytics platform, especially in PDI (Pentaho Data Integration) and Spoon client components. • Knowledge in Ellucian Banner student systems, PeopleSoft Human Resource Systems, and PeopleSoft Financial Systems. • Experience in data management in higher education. In-depth knowledge of database and data warehouse structures, as well as business intelligence tools and system implementation. • Experience with reporting application Argos and BI application Oracle Apex is a plus. College/Business Unit 10/24/25, 11:59:00 PM College/Business Unit: Provost & VP Academic Affairs Location: Atlanta Campus Job Posting: 11/12/25, 12:12:40 PM