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manager it quality assurance
IVA and Digital Platform Developer
Astound Mountain Top, Pennsylvania
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
06/22/2026
Full time
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
IVA and Digital Platform Developer
Astound Wilkes Barre, Pennsylvania
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
06/22/2026
Full time
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
Supervisor, Field Service
Spectrum Whitefield, New Hampshire
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. JOB SUMMARY Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team. Shift is Sunday-Thursday 12pm-9pm. MAJOR JOB DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary. Provides quality assurance support and direction to field staff regarding new or existing technologies. Performs field safety observations and quality control checks in accordance with company TQA requirements. Resolves and proactively prevents customer escalations Establishes positive employee relations through effective individual and team communication and provide ongoing support Regularly observes and mentors employees in regard to safety, quality, productivity and well-being Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met. Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback Ensures staff has and maintains necessary company-issued tools and equipment Facilitates cross-functional communications and cooperation with internal departments and service partners Instills knowledge of all company products and services Maintains records and documents in accordance with company policies and procedures Adheres to industry specific local, state, and federal regulations, as applicable Knows, understands and follows company policy Performs other duties as requested by manager REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to communicate effectively with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner Advanced understanding of the TCP/IP stack and associated abstraction layers Advanced knowledge of network designs, network architectures, and network topologies Basic knowledge using software tools to support the current operations Knowledge in basic network devices and network appliances Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment Ability to use personal computer and software applications including Microsoft Office Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.) Ability to use handheld communication devices and applications Work and travel in inclement weather Valid driver's license with satisfactory driving record within Company required standards Required Education Associates degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) Required Related Work Experience and Number of Years Field Technician work experience preferred - 5+ Supervisory experience in a technical environment preferred or equivalent work experience Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environments PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge Ability to successfully manage face-to-face customer interactions and resolutions Demonstrated leadership qualities Ability to handle multiple projects and tasks Ability to prioritize and organize effectively Ability to supervise and motivate others Moderate knowledge of residential and commercial facility construction design/layout Basic knowledge of company products and services Preferred Related Work Experience and Number of Years Supervisory or leadership experience - 1+ WORKING CONDITIONS Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions Work in commercial or factory type environments Work outdoors in all kinds of weather and at all times of the day or night Work performed near power lines and electricity Work and travel in inclement weather Some work may be performed in an office environment Work performed at various heights above ground on telephone/power poles Some out of town and overnight travel as the business needs dictate Occasionally required to work overtime as the business needs dictate Ability to work weekends or a second shift as the business needs dictate TCB401 8 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
06/22/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. JOB SUMMARY Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team. Shift is Sunday-Thursday 12pm-9pm. MAJOR JOB DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary. Provides quality assurance support and direction to field staff regarding new or existing technologies. Performs field safety observations and quality control checks in accordance with company TQA requirements. Resolves and proactively prevents customer escalations Establishes positive employee relations through effective individual and team communication and provide ongoing support Regularly observes and mentors employees in regard to safety, quality, productivity and well-being Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met. Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback Ensures staff has and maintains necessary company-issued tools and equipment Facilitates cross-functional communications and cooperation with internal departments and service partners Instills knowledge of all company products and services Maintains records and documents in accordance with company policies and procedures Adheres to industry specific local, state, and federal regulations, as applicable Knows, understands and follows company policy Performs other duties as requested by manager REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to communicate effectively with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner Advanced understanding of the TCP/IP stack and associated abstraction layers Advanced knowledge of network designs, network architectures, and network topologies Basic knowledge using software tools to support the current operations Knowledge in basic network devices and network appliances Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment Ability to use personal computer and software applications including Microsoft Office Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.) Ability to use handheld communication devices and applications Work and travel in inclement weather Valid driver's license with satisfactory driving record within Company required standards Required Education Associates degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) Required Related Work Experience and Number of Years Field Technician work experience preferred - 5+ Supervisory experience in a technical environment preferred or equivalent work experience Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environments PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge Ability to successfully manage face-to-face customer interactions and resolutions Demonstrated leadership qualities Ability to handle multiple projects and tasks Ability to prioritize and organize effectively Ability to supervise and motivate others Moderate knowledge of residential and commercial facility construction design/layout Basic knowledge of company products and services Preferred Related Work Experience and Number of Years Supervisory or leadership experience - 1+ WORKING CONDITIONS Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions Work in commercial or factory type environments Work outdoors in all kinds of weather and at all times of the day or night Work performed near power lines and electricity Work and travel in inclement weather Some work may be performed in an office environment Work performed at various heights above ground on telephone/power poles Some out of town and overnight travel as the business needs dictate Occasionally required to work overtime as the business needs dictate Ability to work weekends or a second shift as the business needs dictate TCB401 8 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Supervisor, Field Service
Spectrum Whitefield, New Hampshire
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. JOB SUMMARY Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team. Shift is Sunday-Thursday 12pm-9pm. MAJOR JOB DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary. Provides quality assurance support and direction to field staff regarding new or existing technologies. Performs field safety observations and quality control checks in accordance with company TQA requirements. Resolves and proactively prevents customer escalations Establishes positive employee relations through effective individual and team communication and provide ongoing support Regularly observes and mentors employees in regard to safety, quality, productivity and well-being Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met. Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback Ensures staff has and maintains necessary company-issued tools and equipment Facilitates cross-functional communications and cooperation with internal departments and service partners Instills knowledge of all company products and services Maintains records and documents in accordance with company policies and procedures Adheres to industry specific local, state, and federal regulations, as applicable Knows, understands and follows company policy Performs other duties as requested by manager REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to communicate effectively with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner Advanced understanding of the TCP/IP stack and associated abstraction layers Advanced knowledge of network designs, network architectures, and network topologies Basic knowledge using software tools to support the current operations Knowledge in basic network devices and network appliances Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment Ability to use personal computer and software applications including Microsoft Office Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.) Ability to use handheld communication devices and applications Work and travel in inclement weather Valid driver's license with satisfactory driving record within Company required standards Required Education Associates degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) Required Related Work Experience and Number of Years Field Technician work experience preferred - 5+ Supervisory experience in a technical environment preferred or equivalent work experience Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environments PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge Ability to successfully manage face-to-face customer interactions and resolutions Demonstrated leadership qualities Ability to handle multiple projects and tasks Ability to prioritize and organize effectively Ability to supervise and motivate others Moderate knowledge of residential and commercial facility construction design/layout Basic knowledge of company products and services Preferred Related Work Experience and Number of Years Supervisory or leadership experience - 1+ WORKING CONDITIONS Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions Work in commercial or factory type environments Work outdoors in all kinds of weather and at all times of the day or night Work performed near power lines and electricity Work and travel in inclement weather Some work may be performed in an office environment Work performed at various heights above ground on telephone/power poles Some out of town and overnight travel as the business needs dictate Occasionally required to work overtime as the business needs dictate Ability to work weekends or a second shift as the business needs dictate TCB401 8 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
06/22/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. JOB SUMMARY Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team. Shift is Sunday-Thursday 12pm-9pm. MAJOR JOB DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary. Provides quality assurance support and direction to field staff regarding new or existing technologies. Performs field safety observations and quality control checks in accordance with company TQA requirements. Resolves and proactively prevents customer escalations Establishes positive employee relations through effective individual and team communication and provide ongoing support Regularly observes and mentors employees in regard to safety, quality, productivity and well-being Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met. Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback Ensures staff has and maintains necessary company-issued tools and equipment Facilitates cross-functional communications and cooperation with internal departments and service partners Instills knowledge of all company products and services Maintains records and documents in accordance with company policies and procedures Adheres to industry specific local, state, and federal regulations, as applicable Knows, understands and follows company policy Performs other duties as requested by manager REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to communicate effectively with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner Advanced understanding of the TCP/IP stack and associated abstraction layers Advanced knowledge of network designs, network architectures, and network topologies Basic knowledge using software tools to support the current operations Knowledge in basic network devices and network appliances Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment Ability to use personal computer and software applications including Microsoft Office Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.) Ability to use handheld communication devices and applications Work and travel in inclement weather Valid driver's license with satisfactory driving record within Company required standards Required Education Associates degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) Required Related Work Experience and Number of Years Field Technician work experience preferred - 5+ Supervisory experience in a technical environment preferred or equivalent work experience Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environments PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge Ability to successfully manage face-to-face customer interactions and resolutions Demonstrated leadership qualities Ability to handle multiple projects and tasks Ability to prioritize and organize effectively Ability to supervise and motivate others Moderate knowledge of residential and commercial facility construction design/layout Basic knowledge of company products and services Preferred Related Work Experience and Number of Years Supervisory or leadership experience - 1+ WORKING CONDITIONS Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions Work in commercial or factory type environments Work outdoors in all kinds of weather and at all times of the day or night Work performed near power lines and electricity Work and travel in inclement weather Some work may be performed in an office environment Work performed at various heights above ground on telephone/power poles Some out of town and overnight travel as the business needs dictate Occasionally required to work overtime as the business needs dictate Ability to work weekends or a second shift as the business needs dictate TCB401 8 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Fiber Optic Test Technician
CBM of America Grapeland, Texas
Job Description Job Description Fiber Optic Test Technician (National Travel) Preface: CBM of America, LLC. is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. Summary: The Fiber Optic Test Technician will have experience installing equipment in a variety of environments including: Central Office, Data Center, and Optical Transport equipment. The ideal candidate will have will have fiber optic testing and troubleshooting experience. The candidate will be responsible for all of the field-testing process under the direction of an installation supervisor. The candidate will be responsible for providing continuous updates to the management team about milestones, site arrival, work completion, site departure, and any delays/obstacles that are jobsite related. The candidate will also provide timely progress updates on the overall project, and relay any pertinent information to the customer/installation supervisor, via project management software. The candidate must be willing to travel nationwide. Duties and Responsibilities: To perform all Fiber Optic Tests: Optical Time Domain Reflectometry (OTDR) Optical Return Loss Optical Power Loss Maintain tools assigned to the job as well as monitor tool calibration requirements. Preparation and submission of daily reports to the installation supervisor. Assigning specific tasks to lower level installers assigned to his/her team, and monitoring their work for efficiency, quality, and safety. Work with supervisor for scheduling. Responsible for the accuracy in the test results by verifying data from opposite end before leaving the site. Coordinate timing and procedures of doing testing within the customer's maintenance window (with Installation supervisor), if applicable. Responsible for the accuracy of all the test parameters required by the customer. Completes quality assurance on all reports to check the data for errors and inconsistencies. Responsible for overall safety, quality, and efficiencies of the crew. Interfaces with customer representatives while on site. Provides technical support for customer contacts and Technicians on request. Implement and integrate the node-to-node by OTDR trace, power trace, resolving OSP issues, and high reflecting issue. BER Testing over all deployment to build the 100G circuit on new system to ensure proper testing of entire system. Should have experience in photonics, power audits and signal flow. Perform hardware testing, such as power verification, device provisioning and system tests. Perform inventory of all job-related materials. Ensure project deadlines, timely service and quality standards are met. Produce test reports and analysis documents. Maintain on-site job records and administration tracking. Apply logical troubleshooting procedures to network services including logical fault isolation on network equip, carrier circuitry, CPE, customer wiring, and customer hardware and software applications to customer satisfaction. Become proficient with internal project management software as it applies to tracking all aspects of order flow. Work closely with the Engineering and Project Managers to ensure customer satisfaction. Meet or exceed customer and internal documented acceptable levels of quality. Performs other related duties as assigned by management. Nationwide travel up to 100%. Credentials and Experience: Requires experience in Data Center/PoP/CO/Optical transport installation/test & turn-up experience. Must have in-depth knowledge of testing and cleaning optical fibers. Knowledge, Skills, and Abilities: Proficient in the use of Fiber Optic test equipment from various manufacturers - EXFO, VIAVI, and others. Efficient use of any and all fiber cleaning kits. Possess a good mechanical aptitude. The ability to adapt to various work environments. Knowledge of optical routing equipment installations. Knowledge of fiber optic cable installation & testing practices. Knowledge of AC/DC power. Proficiency in Word, Excel, PowerPoint, and the Internet; must be adept at learning different computer programs and business systems. Must have clean driving and criminal records and successfully pass a drug test. Knowledge of test equipment, tools and materials used in construction, installation, troubleshooting, maintenance and repair of telecommunications systems and equipment. Special Requirements: Due to the nature of our Customer's requirements work schedules and hours of operation are dynamic. The Lead Installer must be able to adjust to varying work schedules. Will be expected to travel periodically to work locations outside of commutable area. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision, color vision, peripheral vision, depth perception and ability to adjust focus as the employee will be working at a computer, working with files & paperwork, working with tools and working on specialized computer & networking devices. The employee will be possibly riding in a company vehicle to and from customer sites, sitting at a desk with walking between offices and other work areas from time to time and working in tight spaces that include computer network infrastructure. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals Travel Required: 100% The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEOC Statement: CBM is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws. Company Description CBM of America, LLC (CBMA), is Network Deployment company that has also been an innovator and provider of custom network solutions for the communications industry for over three decades. Our Mission CBM of America, LLC is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. CBM of America prides itself in attracting, developing, and engaging a mix of talent to help address the fast-paced communications service providers industry. We are always looking for passionate, driven and talented individuals to join every facet of our team. Company Description CBM of America, LLC (CBMA), is Network Deployment company that has also been an innovator and provider of custom network solutions for the communications industry for over three decades. Our Mission CBM of America, LLC is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. CBM of America prides itself in attracting, developing, and engaging a mix of talent to help address the fast-paced communications service providers industry. We are always looking for passionate, driven and talented individuals to join every facet of our team.
06/21/2026
Full time
Job Description Job Description Fiber Optic Test Technician (National Travel) Preface: CBM of America, LLC. is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. Summary: The Fiber Optic Test Technician will have experience installing equipment in a variety of environments including: Central Office, Data Center, and Optical Transport equipment. The ideal candidate will have will have fiber optic testing and troubleshooting experience. The candidate will be responsible for all of the field-testing process under the direction of an installation supervisor. The candidate will be responsible for providing continuous updates to the management team about milestones, site arrival, work completion, site departure, and any delays/obstacles that are jobsite related. The candidate will also provide timely progress updates on the overall project, and relay any pertinent information to the customer/installation supervisor, via project management software. The candidate must be willing to travel nationwide. Duties and Responsibilities: To perform all Fiber Optic Tests: Optical Time Domain Reflectometry (OTDR) Optical Return Loss Optical Power Loss Maintain tools assigned to the job as well as monitor tool calibration requirements. Preparation and submission of daily reports to the installation supervisor. Assigning specific tasks to lower level installers assigned to his/her team, and monitoring their work for efficiency, quality, and safety. Work with supervisor for scheduling. Responsible for the accuracy in the test results by verifying data from opposite end before leaving the site. Coordinate timing and procedures of doing testing within the customer's maintenance window (with Installation supervisor), if applicable. Responsible for the accuracy of all the test parameters required by the customer. Completes quality assurance on all reports to check the data for errors and inconsistencies. Responsible for overall safety, quality, and efficiencies of the crew. Interfaces with customer representatives while on site. Provides technical support for customer contacts and Technicians on request. Implement and integrate the node-to-node by OTDR trace, power trace, resolving OSP issues, and high reflecting issue. BER Testing over all deployment to build the 100G circuit on new system to ensure proper testing of entire system. Should have experience in photonics, power audits and signal flow. Perform hardware testing, such as power verification, device provisioning and system tests. Perform inventory of all job-related materials. Ensure project deadlines, timely service and quality standards are met. Produce test reports and analysis documents. Maintain on-site job records and administration tracking. Apply logical troubleshooting procedures to network services including logical fault isolation on network equip, carrier circuitry, CPE, customer wiring, and customer hardware and software applications to customer satisfaction. Become proficient with internal project management software as it applies to tracking all aspects of order flow. Work closely with the Engineering and Project Managers to ensure customer satisfaction. Meet or exceed customer and internal documented acceptable levels of quality. Performs other related duties as assigned by management. Nationwide travel up to 100%. Credentials and Experience: Requires experience in Data Center/PoP/CO/Optical transport installation/test & turn-up experience. Must have in-depth knowledge of testing and cleaning optical fibers. Knowledge, Skills, and Abilities: Proficient in the use of Fiber Optic test equipment from various manufacturers - EXFO, VIAVI, and others. Efficient use of any and all fiber cleaning kits. Possess a good mechanical aptitude. The ability to adapt to various work environments. Knowledge of optical routing equipment installations. Knowledge of fiber optic cable installation & testing practices. Knowledge of AC/DC power. Proficiency in Word, Excel, PowerPoint, and the Internet; must be adept at learning different computer programs and business systems. Must have clean driving and criminal records and successfully pass a drug test. Knowledge of test equipment, tools and materials used in construction, installation, troubleshooting, maintenance and repair of telecommunications systems and equipment. Special Requirements: Due to the nature of our Customer's requirements work schedules and hours of operation are dynamic. The Lead Installer must be able to adjust to varying work schedules. Will be expected to travel periodically to work locations outside of commutable area. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision, color vision, peripheral vision, depth perception and ability to adjust focus as the employee will be working at a computer, working with files & paperwork, working with tools and working on specialized computer & networking devices. The employee will be possibly riding in a company vehicle to and from customer sites, sitting at a desk with walking between offices and other work areas from time to time and working in tight spaces that include computer network infrastructure. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals Travel Required: 100% The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEOC Statement: CBM is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws. Company Description CBM of America, LLC (CBMA), is Network Deployment company that has also been an innovator and provider of custom network solutions for the communications industry for over three decades. Our Mission CBM of America, LLC is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. CBM of America prides itself in attracting, developing, and engaging a mix of talent to help address the fast-paced communications service providers industry. We are always looking for passionate, driven and talented individuals to join every facet of our team. Company Description CBM of America, LLC (CBMA), is Network Deployment company that has also been an innovator and provider of custom network solutions for the communications industry for over three decades. Our Mission CBM of America, LLC is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. CBM of America prides itself in attracting, developing, and engaging a mix of talent to help address the fast-paced communications service providers industry. We are always looking for passionate, driven and talented individuals to join every facet of our team.
IVA and Digital Platform Developer
Astound Pittston, Pennsylvania
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
06/21/2026
Full time
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
IVA and Digital Platform Developer
Astound Scranton, Pennsylvania
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
06/21/2026
Full time
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
Civil Senior Principal Engineer in Land Development
Cannon Corp Irvine, California
Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. JOIN CANNON as a CIVIL SENIOR PRINCIPAL ENGINEER LAND DEVELOPMENT in IRVINE. Irvine offers warm weather, beautiful scenery, and is a top bicycling city with miles of on-road bicycle lanes and mountain bike trails. It is one of the safest communities and the public schools have consistently ranked among the best in California. CIVIL SENIOR PRINCIPAL ENGINEER LAND DEVELOPMENT JOB SUMMARY The Civil Senior Principal Engineer provides daily supervision, coordination, technical support, and training to engineers and designers. This role is responsible for project management, budgeting oversight, mentoring, leading, and managing talented staff, preparing engineering reports and analyses, design and preparation of plans, specifications, and cost estimates for a variety of clients and great projects (residential / commercial and mixed-use development) for land development projects in the Inland Empire. This position offers a clear path to leadership within the Development Business Unit, with a trajectory toward a Regional Manager role. The ideal candidate will gain hands-on experience in high-impact projects, preparing them for greater responsibilities and strategic decision-making. As a key player in the team, this role provides opportunities to develop leadership skills, drive business growth, and contribute to the long-term success of the organization. Candidates who excel in this position will be well-positioned for future advancement into a senior leadership role. CIVIL SENIOR PRINCIPAL ENGINEER LAND DEVELOPMENT JOB DUTIES Concurrently manages a variety of civil engineering land development projects. Establishes and fosters client relations and develops proposals and budgets. Participates in professional and/or technical organizations. Uses technical knowledge to design plans for grading, drainage, water quality (SUSMPs, LIDs, WQMPs and /or SWPPPs), utility, street, off-site improvements, sanitary sewers, and water lines and provide construction assistance / support services. Analyzes and recommends solutions to complex drainage problems. Communicates effectively with various departments, clients, and agencies. Mentors, directs, manages, and supervises the design associates on technical matters and procedures and acts as a technical and management resource to staff. Effectively manages quality assurance and quality control. Ensures projects are delivered on schedule and within scope and budget. Manages and coordinates with various jurisdictional agencies to obtain approvals of improvement plans. Actively involved in business development and expanding opportunities in the Inland Empire area. Requirements: Bachelor's degree in civil engineering from an accredited college. California P.E. license is required. 15+ years' experience in civil engineering specifically pertaining to land development projects. 5+ years demonstrated experience supervising and successfully managing projects within the constraints of scope, schedule, budget, and performance requirements, providing technical oversight for projects and all related project phases and tasks, to include quality assurance reviews. Participates in Land Development organizations like BIA, HBA, etc. is a plus. Proven ability to lead teams to success, including past experience directly reviewing and managing employee performance, and mentoring a team of three or more direct reports. Proven expertise in land development design. Proven experience in processing improvement plans with jurisdictional agencies in the Inland Empire. Highly proficient with code principles and able to convey them to others. Experience with business development and client management. Experience in hydrologic / hydraulic analyses a plus. Working knowledge of computer software programs used for civil engineering design (AutoCAD, Civil3D, AES, WSPG, Flowmaster, etc.). Experience in business development (obtaining new and repeat business). WE OFFER competitive salaries, excellent benefits package, a hybrid work schedule, and an active and positive team building, work environment. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PIa7a28f4c04d7-0305
06/19/2026
Full time
Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. JOIN CANNON as a CIVIL SENIOR PRINCIPAL ENGINEER LAND DEVELOPMENT in IRVINE. Irvine offers warm weather, beautiful scenery, and is a top bicycling city with miles of on-road bicycle lanes and mountain bike trails. It is one of the safest communities and the public schools have consistently ranked among the best in California. CIVIL SENIOR PRINCIPAL ENGINEER LAND DEVELOPMENT JOB SUMMARY The Civil Senior Principal Engineer provides daily supervision, coordination, technical support, and training to engineers and designers. This role is responsible for project management, budgeting oversight, mentoring, leading, and managing talented staff, preparing engineering reports and analyses, design and preparation of plans, specifications, and cost estimates for a variety of clients and great projects (residential / commercial and mixed-use development) for land development projects in the Inland Empire. This position offers a clear path to leadership within the Development Business Unit, with a trajectory toward a Regional Manager role. The ideal candidate will gain hands-on experience in high-impact projects, preparing them for greater responsibilities and strategic decision-making. As a key player in the team, this role provides opportunities to develop leadership skills, drive business growth, and contribute to the long-term success of the organization. Candidates who excel in this position will be well-positioned for future advancement into a senior leadership role. CIVIL SENIOR PRINCIPAL ENGINEER LAND DEVELOPMENT JOB DUTIES Concurrently manages a variety of civil engineering land development projects. Establishes and fosters client relations and develops proposals and budgets. Participates in professional and/or technical organizations. Uses technical knowledge to design plans for grading, drainage, water quality (SUSMPs, LIDs, WQMPs and /or SWPPPs), utility, street, off-site improvements, sanitary sewers, and water lines and provide construction assistance / support services. Analyzes and recommends solutions to complex drainage problems. Communicates effectively with various departments, clients, and agencies. Mentors, directs, manages, and supervises the design associates on technical matters and procedures and acts as a technical and management resource to staff. Effectively manages quality assurance and quality control. Ensures projects are delivered on schedule and within scope and budget. Manages and coordinates with various jurisdictional agencies to obtain approvals of improvement plans. Actively involved in business development and expanding opportunities in the Inland Empire area. Requirements: Bachelor's degree in civil engineering from an accredited college. California P.E. license is required. 15+ years' experience in civil engineering specifically pertaining to land development projects. 5+ years demonstrated experience supervising and successfully managing projects within the constraints of scope, schedule, budget, and performance requirements, providing technical oversight for projects and all related project phases and tasks, to include quality assurance reviews. Participates in Land Development organizations like BIA, HBA, etc. is a plus. Proven ability to lead teams to success, including past experience directly reviewing and managing employee performance, and mentoring a team of three or more direct reports. Proven expertise in land development design. Proven experience in processing improvement plans with jurisdictional agencies in the Inland Empire. Highly proficient with code principles and able to convey them to others. Experience with business development and client management. Experience in hydrologic / hydraulic analyses a plus. Working knowledge of computer software programs used for civil engineering design (AutoCAD, Civil3D, AES, WSPG, Flowmaster, etc.). Experience in business development (obtaining new and repeat business). WE OFFER competitive salaries, excellent benefits package, a hybrid work schedule, and an active and positive team building, work environment. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PIa7a28f4c04d7-0305
CNC Mill Programmer
Fibreworks Composites + Composites Factory Mooresville, North Carolina
Job Description Job Description Located in Mooresville, NC - open to assisting with relocation! Starting pay begins at $90k annually, with opportunities for higher compensation based on experience, skills, and qualifications. Why Fibreworks Composites? Founded in 2009 by Guenther Steiner and Joe Hofmann, Fibreworks Composites is the largest privately-owned composite manufacturer in the U.S. In 2019, we expanded our capabilities with the launch of Composite Factory, an AS9100 / ISO-certified sister company serving the Aerospace, Aero Structures, Aviation, Defense, and Medical industries-sectors that demand the highest levels of traceability, certification, and quality. Rooted in motorsports, our team thrives in a fast-paced, precision-driven environment. We are fully vertically integrated, bringing engineering, machining, tool-making, and production under one roof to deliver advanced Composite Structures on tight timelines with unmatched quality. If you're looking to be part of a team that pushes boundaries and works with the most advanced technologies in the composites industry, this is where the future is being built! Position Overview: The 5-Axis CNC Mill Programmer is responsible for developing, optimizing, and maintaining CNC programs for complex 3- and 5-axis machining in the aerospace, defense, and motorsports industries. Working closely with the CNC Machine Shop Operations Manager, this role ensures parts meet Fibreworks Composites (FWC) manufacturing standards while maintaining high precision and quality. The Programmer will oversee first article production, identify and troubleshoot process issues, make necessary adjustments, and ensure compliance with quality assurance procedures. Additionally, they will leverage their technical expertise to develop and refine machining processes, taking full ownership from program conception to final production. This role requires collaboration with the manufacturing engineer, engineering, and quality teams to provide design-for-manufacturability input, support documentation for audits, and continuously improve machining processes while ensuring operator safety and compliance with industry standards. Key Responsibilities: Develop and optimize 3- and 5-axis mill CNC programs for complex aerospace and motorsports components across a range of materials, including alloy steels, stainless steels, aluminum, tooling boards, and composites. Apply advanced machining strategies for composite and core materials (e.g., honeycomb, sandwich panels, prepregs) to prevent delamination and ensure structural integrity. Analyze engineering drawings, models, and specifications to create accurate and efficient machining processes. Utilize program verification and crash protection software to validate toolpaths, prevent collisions, and ensure program accuracy. Preferred but not required: Set up and troubleshoot post-processors to ensure accurate translation from CAM systems to machine-ready code. Develop comprehensive work packages, including CNC programs, setup sheets, tool lists, and supporting documentation for machinists. Identify missing or unclear information in engineering drawings and coordinate directly with Engineering or the Machine Shop Manufacturing Engineer to resolve gaps, including submitting print update requests as needed. Support the Machine Shop Manufacturing Engineer in the development of In-Process Inspections (IPIs), ensuring all critical machining-related inspection points are properly defined. Collaborate closely with the Machine Shop Manufacturing Engineer and machinists to develop detailed work instructions, setup sheets, and shop floor documentation. Provide design-for-manufacturability (DFM) feedback to Engineering to improve part quality, reduce machining complexity, and increase efficiency. Assist in the design and development of fixturing and tooling solutions Provide hands-on shop floor support, including troubleshooting machining issues, optimizing processes, and supporting first-time setups and prove-outs. Lead or support first article production and prepare/review First Article Inspection (FAI) documentation in compliance with AS9100 / ISO standards. Partner with Engineering, Quality, and the Machine Shop Manufacturing Engineer to perform root cause analysis and implement corrective actions to reduce non-conformances. Drive continuous improvement initiatives by standardizing programming practices, improving process efficiency, and implementing Lean manufacturing principles. Ensure adherence to all quality, safety, and production requirements, including safe programming practices, operator safety considerations, and proper use of PPE and equipment. Performs other duties as assigned. What You Will Bring to the Team: High school diploma or equivalency required. 5+ years of machining experience, preferably in aerospace or mold making, with an additional 5+ years in CNC programming (Mastercam preferred). Strong working knowledge of CNC machining, G & M codes, CAD/CAM software, and the ability to manipulate 3D models for precision machining. Ability to analyze and interpret engineering drawings, mechanical documents, and blueprints to develop accurate CNC programs and machining processes. Proven problem-solving and troubleshooting skills to diagnose machining issues, adjust processes, and optimize efficiency while adhering to established procedures. Proficiency in trigonometry, geometry, and precise mathematical calculations to ensure machining accuracy and quality. Ability to work both independently and collaboratively in a fast-paced environment, adapting to changing priorities while maintaining attention to detail. Strong communication, organizational, and leadership skills, with the ability to work effectively in a multidisciplinary engineering and manufacturing team. Extensive knowledge of machine operation, maintenance, tools, and materials, with experience in Fidia, Fagor, and Siemens 840D controls considered a bonus. Must be a U.S. Citizen or lawful Permanent Resident in compliance with ITAR regulations. Our Investment in You: Comprehensive medical, dental, vision, and life insurance benefits. 401(k) matching after 6 months tenure Paid time off (PTO) for vacation and sick days Employee referral program Shift differential for 2nd shift employees Potential to earn quarterly discretionary bonuses based on company performance Discounts on select services/products Climate-controlled work environment Hours of Operation: Normal business hours: 7:00 AM - 4:00 PM, Monday through Friday, with occasional weekends and holidays as scheduled. Work Environment & Physical Requirements: Combination of indoor and outdoor activities with varying conditions Requires walking, standing, sitting, climbing, balancing, bending, reaching, handling, stooping, kneeling, and crouching Ability to lift/carry/push/pull up to 50 pounds May involve operating material handling equipment in a safe manner Work may include exposure to variable noise levels, fumes, airborne particles, hazardous chemicals, etc., requiring personal protective equipment Some positions may require working with small parts/components, necessitating excellent hand-eye coordination and manual dexterity Specific vision abilities required, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus Fibreworks Composites LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. Company Description Founded in 2009 by Guenther Steiner and Joe Hofmann, Fibreworks Composites is the largest privately-owned composite manufacturer in the U.S. In 2019, we expanded our capabilities with the launch of Composite Factory, an AS9100 / ISO-certified sister company serving the Aerospace, Aero Structures, Aviation, Defense, and Medical industries-sectors that demand the highest levels of traceability, certification, and quality. Rooted in motorsports, our team thrives in a fast-paced, precision-driven environment. We are fully vertically integrated, bringing engineering, machining, tool-making, and production under one roof to deliver advanced Composite Structures on tight timelines with unmatched quality. Company Description Founded in 2009 by Guenther Steiner and Joe Hofmann, Fibreworks Composites is the largest privately-owned composite manufacturer in the U.S. In 2019, we expanded our capabilities with the launch of Composite Factory, an AS9100 / ISO-certified sister company serving the Aerospace, Aero Structures, Aviation, Defense, and Medical industries-sectors that demand the highest levels of traceability, certification, and quality. Rooted in motorsports, our team thrives in a fast-paced, precision-driven environment. We are fully vertically integrated, bringing engineering, machining, tool-making, and production under one roof to deliver advanced Composite Structures on tight timelines with unmatched quality.
06/18/2026
Full time
Job Description Job Description Located in Mooresville, NC - open to assisting with relocation! Starting pay begins at $90k annually, with opportunities for higher compensation based on experience, skills, and qualifications. Why Fibreworks Composites? Founded in 2009 by Guenther Steiner and Joe Hofmann, Fibreworks Composites is the largest privately-owned composite manufacturer in the U.S. In 2019, we expanded our capabilities with the launch of Composite Factory, an AS9100 / ISO-certified sister company serving the Aerospace, Aero Structures, Aviation, Defense, and Medical industries-sectors that demand the highest levels of traceability, certification, and quality. Rooted in motorsports, our team thrives in a fast-paced, precision-driven environment. We are fully vertically integrated, bringing engineering, machining, tool-making, and production under one roof to deliver advanced Composite Structures on tight timelines with unmatched quality. If you're looking to be part of a team that pushes boundaries and works with the most advanced technologies in the composites industry, this is where the future is being built! Position Overview: The 5-Axis CNC Mill Programmer is responsible for developing, optimizing, and maintaining CNC programs for complex 3- and 5-axis machining in the aerospace, defense, and motorsports industries. Working closely with the CNC Machine Shop Operations Manager, this role ensures parts meet Fibreworks Composites (FWC) manufacturing standards while maintaining high precision and quality. The Programmer will oversee first article production, identify and troubleshoot process issues, make necessary adjustments, and ensure compliance with quality assurance procedures. Additionally, they will leverage their technical expertise to develop and refine machining processes, taking full ownership from program conception to final production. This role requires collaboration with the manufacturing engineer, engineering, and quality teams to provide design-for-manufacturability input, support documentation for audits, and continuously improve machining processes while ensuring operator safety and compliance with industry standards. Key Responsibilities: Develop and optimize 3- and 5-axis mill CNC programs for complex aerospace and motorsports components across a range of materials, including alloy steels, stainless steels, aluminum, tooling boards, and composites. Apply advanced machining strategies for composite and core materials (e.g., honeycomb, sandwich panels, prepregs) to prevent delamination and ensure structural integrity. Analyze engineering drawings, models, and specifications to create accurate and efficient machining processes. Utilize program verification and crash protection software to validate toolpaths, prevent collisions, and ensure program accuracy. Preferred but not required: Set up and troubleshoot post-processors to ensure accurate translation from CAM systems to machine-ready code. Develop comprehensive work packages, including CNC programs, setup sheets, tool lists, and supporting documentation for machinists. Identify missing or unclear information in engineering drawings and coordinate directly with Engineering or the Machine Shop Manufacturing Engineer to resolve gaps, including submitting print update requests as needed. Support the Machine Shop Manufacturing Engineer in the development of In-Process Inspections (IPIs), ensuring all critical machining-related inspection points are properly defined. Collaborate closely with the Machine Shop Manufacturing Engineer and machinists to develop detailed work instructions, setup sheets, and shop floor documentation. Provide design-for-manufacturability (DFM) feedback to Engineering to improve part quality, reduce machining complexity, and increase efficiency. Assist in the design and development of fixturing and tooling solutions Provide hands-on shop floor support, including troubleshooting machining issues, optimizing processes, and supporting first-time setups and prove-outs. Lead or support first article production and prepare/review First Article Inspection (FAI) documentation in compliance with AS9100 / ISO standards. Partner with Engineering, Quality, and the Machine Shop Manufacturing Engineer to perform root cause analysis and implement corrective actions to reduce non-conformances. Drive continuous improvement initiatives by standardizing programming practices, improving process efficiency, and implementing Lean manufacturing principles. Ensure adherence to all quality, safety, and production requirements, including safe programming practices, operator safety considerations, and proper use of PPE and equipment. Performs other duties as assigned. What You Will Bring to the Team: High school diploma or equivalency required. 5+ years of machining experience, preferably in aerospace or mold making, with an additional 5+ years in CNC programming (Mastercam preferred). Strong working knowledge of CNC machining, G & M codes, CAD/CAM software, and the ability to manipulate 3D models for precision machining. Ability to analyze and interpret engineering drawings, mechanical documents, and blueprints to develop accurate CNC programs and machining processes. Proven problem-solving and troubleshooting skills to diagnose machining issues, adjust processes, and optimize efficiency while adhering to established procedures. Proficiency in trigonometry, geometry, and precise mathematical calculations to ensure machining accuracy and quality. Ability to work both independently and collaboratively in a fast-paced environment, adapting to changing priorities while maintaining attention to detail. Strong communication, organizational, and leadership skills, with the ability to work effectively in a multidisciplinary engineering and manufacturing team. Extensive knowledge of machine operation, maintenance, tools, and materials, with experience in Fidia, Fagor, and Siemens 840D controls considered a bonus. Must be a U.S. Citizen or lawful Permanent Resident in compliance with ITAR regulations. Our Investment in You: Comprehensive medical, dental, vision, and life insurance benefits. 401(k) matching after 6 months tenure Paid time off (PTO) for vacation and sick days Employee referral program Shift differential for 2nd shift employees Potential to earn quarterly discretionary bonuses based on company performance Discounts on select services/products Climate-controlled work environment Hours of Operation: Normal business hours: 7:00 AM - 4:00 PM, Monday through Friday, with occasional weekends and holidays as scheduled. Work Environment & Physical Requirements: Combination of indoor and outdoor activities with varying conditions Requires walking, standing, sitting, climbing, balancing, bending, reaching, handling, stooping, kneeling, and crouching Ability to lift/carry/push/pull up to 50 pounds May involve operating material handling equipment in a safe manner Work may include exposure to variable noise levels, fumes, airborne particles, hazardous chemicals, etc., requiring personal protective equipment Some positions may require working with small parts/components, necessitating excellent hand-eye coordination and manual dexterity Specific vision abilities required, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus Fibreworks Composites LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. Company Description Founded in 2009 by Guenther Steiner and Joe Hofmann, Fibreworks Composites is the largest privately-owned composite manufacturer in the U.S. In 2019, we expanded our capabilities with the launch of Composite Factory, an AS9100 / ISO-certified sister company serving the Aerospace, Aero Structures, Aviation, Defense, and Medical industries-sectors that demand the highest levels of traceability, certification, and quality. Rooted in motorsports, our team thrives in a fast-paced, precision-driven environment. We are fully vertically integrated, bringing engineering, machining, tool-making, and production under one roof to deliver advanced Composite Structures on tight timelines with unmatched quality. Company Description Founded in 2009 by Guenther Steiner and Joe Hofmann, Fibreworks Composites is the largest privately-owned composite manufacturer in the U.S. In 2019, we expanded our capabilities with the launch of Composite Factory, an AS9100 / ISO-certified sister company serving the Aerospace, Aero Structures, Aviation, Defense, and Medical industries-sectors that demand the highest levels of traceability, certification, and quality. Rooted in motorsports, our team thrives in a fast-paced, precision-driven environment. We are fully vertically integrated, bringing engineering, machining, tool-making, and production under one roof to deliver advanced Composite Structures on tight timelines with unmatched quality.
CNC Programmer
ALIGN PRECISION Chandler, Arizona
Job Description Job Description Position Summary: CNC Programming of complex Aerospace components to meet design specifications. Design safe and robust work holding fixtures. Create process instructions to support setup and operation of machining equipment. Conceive, investigate, evaluate, and make recommendations for new tooling and processes improvements in support of safety, quality, cost, and delivery goals. Perform complex analysis of design and/or assembly related projects. Evaluates engineering changes and determine appropriate resolutions to meet requirements. Lead and/or participate in company initiatives as required. Essential Duties and Responsibilities include, but are not limited to: Develop CNC Programs utilizing CAD/CAM software Provide liaison support for production floor via CAD setup sheets and instructions Manage workflow to meet production schedule Evaluate and recommend tools and equipment to support efficient machining ops Perform root cause corrective action in support of quality assurance Collaborate with other engineers, managers, and production personnel Incorporate Lean Mfg. principles and Continuous Improvement initiatives Other duties as assigned Qualifications: Experience and Education: 3+ years of direct experience 3 + years of CNC machinist experience Technical Skills: Prior CAD/CAM CNC Mill programming of complex aerospace components Proficiency in NX or Mastercam preferred. Experience with Solidworks a plus Knowledge of precision machined component manufacturing in an Aerospace environment. Knowledge of machined electronic enclosers preferred (Brazed, Bonded) Workplace holding and fixture design and illustration experience Proficiency in CNC Lathe programming a plus. Proficient in the use of all Microsoft Office programs and Windows OS Ability to manage multiple projects simultaneously Strong written and verbal communication skills Excellent organizational and attention to detail skills Ability to systemically identify and resolve problems in a timely manner Knowledge of Special Outside Processing operations (Heat Treat, Coatings) Physical Requirements: Extended screen time Long periods of sitting Potentially long hours Company Description Manufacturing excellence starts from within. Our teams collaborate and share knowledge across our facilities. We thrive through continual learning and mentoring. From apprenticeship to leadership, our people are proud of the important work we do. Company Description Manufacturing excellence starts from within. Our teams collaborate and share knowledge across our facilities. We thrive through continual learning and mentoring. From apprenticeship to leadership, our people are proud of the important work we do.
06/18/2026
Full time
Job Description Job Description Position Summary: CNC Programming of complex Aerospace components to meet design specifications. Design safe and robust work holding fixtures. Create process instructions to support setup and operation of machining equipment. Conceive, investigate, evaluate, and make recommendations for new tooling and processes improvements in support of safety, quality, cost, and delivery goals. Perform complex analysis of design and/or assembly related projects. Evaluates engineering changes and determine appropriate resolutions to meet requirements. Lead and/or participate in company initiatives as required. Essential Duties and Responsibilities include, but are not limited to: Develop CNC Programs utilizing CAD/CAM software Provide liaison support for production floor via CAD setup sheets and instructions Manage workflow to meet production schedule Evaluate and recommend tools and equipment to support efficient machining ops Perform root cause corrective action in support of quality assurance Collaborate with other engineers, managers, and production personnel Incorporate Lean Mfg. principles and Continuous Improvement initiatives Other duties as assigned Qualifications: Experience and Education: 3+ years of direct experience 3 + years of CNC machinist experience Technical Skills: Prior CAD/CAM CNC Mill programming of complex aerospace components Proficiency in NX or Mastercam preferred. Experience with Solidworks a plus Knowledge of precision machined component manufacturing in an Aerospace environment. Knowledge of machined electronic enclosers preferred (Brazed, Bonded) Workplace holding and fixture design and illustration experience Proficiency in CNC Lathe programming a plus. Proficient in the use of all Microsoft Office programs and Windows OS Ability to manage multiple projects simultaneously Strong written and verbal communication skills Excellent organizational and attention to detail skills Ability to systemically identify and resolve problems in a timely manner Knowledge of Special Outside Processing operations (Heat Treat, Coatings) Physical Requirements: Extended screen time Long periods of sitting Potentially long hours Company Description Manufacturing excellence starts from within. Our teams collaborate and share knowledge across our facilities. We thrive through continual learning and mentoring. From apprenticeship to leadership, our people are proud of the important work we do. Company Description Manufacturing excellence starts from within. Our teams collaborate and share knowledge across our facilities. We thrive through continual learning and mentoring. From apprenticeship to leadership, our people are proud of the important work we do.
Inspection Supervisor
TEAM QUALITY SERVICES INC Auburn, Indiana
Position Summary: This position is responsible for the direct coordination and supervision of an inspection project and the assigned employees with the assistance and guidance of the Inspection Services department. This position shall be responsible to travel daily to customer plant locations in the assigned regions to perform inspection and supervision services. Essential Duties & Responsibilities: Project supervision, manpower utilization, and training team members at assigned locations. Setup and manage project process flows that minimize risk of containment failure. Coordinate with Manager for scheduling of inspection team members to ensure efficient manpower utilization. Assist project crews on inspection procedures and projects as a working supervisor. Develop and maintain strong relationships with supplier and service location personnel, serving as the main point of contact for quality-related matters. Conduct regular audits and assessments of supplier parts at the service location to ensure compliance with quality standards, specification, and material flow. Collaborate with cross-functional teams to establish and implement supplier quality performance objectives. Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions. Rapidly identify, isolate, communicate and resolve quality issues. Conduct root cause analysis of customer quality issues. Understand service location processes and its effect on customers' parts. Provide technical support and guidance to customers and service location staff, assisting them in resolving quality-related challenges and implementing best practices. Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance. Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations. Identify leads and generate new business opportunities for the Company. Document and update notes, audits, issues, contacts, parts, and supplier information in software systems. Promote proper work ethic and demonstrate the Company's Core Values, policies, procedures and best practices. Comply with all customer and service location requirements, including, but not limited to, health/safety training and vaccination status. Demonstrate proficiency using technology, including, but not limited to, smart phones, tablets, computers, mobile applications, web-based software, typing, data entry, spreadsheets, and the use of video conferencing systems. Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone. Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving. Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions. Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company. Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously. Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing. Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.). Travel to Company facilities, customer locations, or alternate service locations as assigned. Must be able to drive on behalf of the Company and/or customers if required. Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events. Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines. Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws. Other duties as assigned. Physical Requirements & Working Conditions: Ability to stand and walk for extended periods of time (2/3 or more of the workday), and perform tasks that require bending, stooping, kneeling, or crouching. Ability to work with and around others for extended periods of time (2/3 or more of the workday). Ability to frequently lift up to 25 pounds, and occasionally lift up to 50 pounds, in compliance with OSHA guidelines. Dexterity of hands and fingers to operate smartphones, keyboards, hand tools, and measurement devices. Keen eyesight to read small print/text/figures and to identify quality defects (including in low-light situations). Comfortable working in environments with varying temperatures and noise levels. Employment for this position is contingent on the individual obtaining and maintaining all Company, customer, and service location requirements (including vaccination status), which may be subject to change at any time. Education, Experience, Qualifications: Required High school diploma or GED Valid driver's license Preferred Demonstrates knowledge of PC software applications including Word, Excel, QuickBooks and seeks knowledge of Company software i.e. Qnet The statements listed above are intended to describe the general nature and level of work performed by the individual filling this position and is subject to change. This is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their typical responsibilities from time to time, as assigned by management. The Company reserves the right to modify, interpret, or apply this job description as appropriate in its business judgment. This job description itself is not a contract of employment, implied or otherwise. PI1783b7a7ca61-6050
01/15/2026
Full time
Position Summary: This position is responsible for the direct coordination and supervision of an inspection project and the assigned employees with the assistance and guidance of the Inspection Services department. This position shall be responsible to travel daily to customer plant locations in the assigned regions to perform inspection and supervision services. Essential Duties & Responsibilities: Project supervision, manpower utilization, and training team members at assigned locations. Setup and manage project process flows that minimize risk of containment failure. Coordinate with Manager for scheduling of inspection team members to ensure efficient manpower utilization. Assist project crews on inspection procedures and projects as a working supervisor. Develop and maintain strong relationships with supplier and service location personnel, serving as the main point of contact for quality-related matters. Conduct regular audits and assessments of supplier parts at the service location to ensure compliance with quality standards, specification, and material flow. Collaborate with cross-functional teams to establish and implement supplier quality performance objectives. Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions. Rapidly identify, isolate, communicate and resolve quality issues. Conduct root cause analysis of customer quality issues. Understand service location processes and its effect on customers' parts. Provide technical support and guidance to customers and service location staff, assisting them in resolving quality-related challenges and implementing best practices. Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance. Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations. Identify leads and generate new business opportunities for the Company. Document and update notes, audits, issues, contacts, parts, and supplier information in software systems. Promote proper work ethic and demonstrate the Company's Core Values, policies, procedures and best practices. Comply with all customer and service location requirements, including, but not limited to, health/safety training and vaccination status. Demonstrate proficiency using technology, including, but not limited to, smart phones, tablets, computers, mobile applications, web-based software, typing, data entry, spreadsheets, and the use of video conferencing systems. Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone. Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving. Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions. Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company. Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously. Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing. Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.). Travel to Company facilities, customer locations, or alternate service locations as assigned. Must be able to drive on behalf of the Company and/or customers if required. Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events. Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines. Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws. Other duties as assigned. Physical Requirements & Working Conditions: Ability to stand and walk for extended periods of time (2/3 or more of the workday), and perform tasks that require bending, stooping, kneeling, or crouching. Ability to work with and around others for extended periods of time (2/3 or more of the workday). Ability to frequently lift up to 25 pounds, and occasionally lift up to 50 pounds, in compliance with OSHA guidelines. Dexterity of hands and fingers to operate smartphones, keyboards, hand tools, and measurement devices. Keen eyesight to read small print/text/figures and to identify quality defects (including in low-light situations). Comfortable working in environments with varying temperatures and noise levels. Employment for this position is contingent on the individual obtaining and maintaining all Company, customer, and service location requirements (including vaccination status), which may be subject to change at any time. Education, Experience, Qualifications: Required High school diploma or GED Valid driver's license Preferred Demonstrates knowledge of PC software applications including Word, Excel, QuickBooks and seeks knowledge of Company software i.e. Qnet The statements listed above are intended to describe the general nature and level of work performed by the individual filling this position and is subject to change. This is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their typical responsibilities from time to time, as assigned by management. The Company reserves the right to modify, interpret, or apply this job description as appropriate in its business judgment. This job description itself is not a contract of employment, implied or otherwise. PI1783b7a7ca61-6050
Sr. Software Quality Assurance Analyst (61925)
Rural King Supply Dalton City, Illinois
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
01/14/2026
Full time
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
Sr. Software Quality Assurance Analyst (62467)
Rural King Supply Teutopolis, Illinois
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
01/14/2026
Full time
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
Sr. Software Quality Assurance Analyst (62532)
Rural King Supply Elwin, Illinois
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
01/14/2026
Full time
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
Sr. Software Quality Assurance Analyst (61955)
Rural King Supply Vermilion, Illinois
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
01/14/2026
Full time
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
Sr. Software Quality Assurance Analyst (61929)
Rural King Supply Hammond, Illinois
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
01/14/2026
Full time
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
Sr. Software Quality Assurance Analyst (61930)
Rural King Supply Hindsboro, Illinois
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
01/14/2026
Full time
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
Sr. Software Quality Assurance Analyst (62557)
Rural King Supply Pana, Illinois
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
01/14/2026
Full time
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
Sr. Software Quality Assurance Analyst (62549)
Rural King Supply Mt Zion, Illinois
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
01/14/2026
Full time
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
Sr. Software Quality Assurance Analyst (62458)
Rural King Supply Saint Elmo, Illinois
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
01/14/2026
Full time
About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership What You'll do The Senior Software Quality Assurance Analyst will be responsible for planning and executing functional, system, integration, end to end testing. Overall management of the Dev/Test environments within the Rural King environment. Oversee practices and processes to ensure integrity and availability of all data and applications as part of Rural King's information systems. Partner with groups internal and external to QA to ensure testing is complete. Make sure that the processes needed for the business to function and succeed are running smoothly, acting as a technical point of contact. Design, execute, and maintain detailed test plans, scripts, and test cases for functional, SIT, end to end, and other testing cycles Maintain repository of regression tests for assigned application stacks, inclusive of defining scenarios for automation Analyze defects for trends and opportunities to improve test cycles Identify areas of opportunity for automation within the process Drive execution of automated scripts at all levels of the QA process Execute test cases, leveraging both manual testing and the automated suites, interpreting results, and providing feedback to dev team through clearly written defects Participate in deployment and post-production validation Collaborate with internal and external teams to clarify requirements and acceptance criteria Lead continuous improvement of testing processes, methodologies, and technologies Mentor junior members of the QA team, providing training and guidance Coordinate with external development and testing teams Partner with end users for execution of User Acceptance Testing Management of the Rural King application QA/Dev environments inclusive of code version and data Provide end user guidance and support for application software Create functional documents such as training instructions for end users Provide functional & technical assistance to internal customers Assist with training end users on software systems Provide technical assistance when applications are being designed, developed and tested Participate in all phases of SDLC Analyze and review enhancements for compatibility and insure they adhere to operating guidelines Prepare and present status reports to internal customers Collaborate with internal teams to create test cases, identify, document & resolve issues Provide on-call support as directed by the manager May be required to cross train and perform other duties Use general office equipment. Frequently operate keyboard to enter in information Sit/stand/walk for long periods of time. Verbally communicate effectively with others (in-person and via electronic devices). Supervisory Responsibilities None Essential Qualities for Success Bachelor's degree and at least 5 years of applications support experience or equivalent combination of education and experience 3 years' experience with ERP, WMS, MDM Experience with Oracle XStore a plus Excellent communication (Written & Verbal) and interpersonal skills Problem solving Attention to detail Proactive attitude Willingness to learn Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Physical Requirements • Ability to maintain a seated or standing position for extended durations.• Capability to lift 15 pounds periodically.• Ability to navigate and access all facilities.• Skill to effectively communicate verbally with others, both in-person and via electronic devices.• Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $70,000 - $75,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit

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