40 jobs found

Senior Clinical Information Systems Analyst Pay Range: $55-$59/hr. We are seeking an experienced Senior Clinical Information Systems Analyst to support ambulatory clinical applications within a healthcare IT environment. This role plays a key part in application support, system implementation, workflow optimization, and ongoing maintenance of clinical systems. The ideal candidate combines strong analytical skills with hands-on healthcare application experience and the ability to translate complex clinical workflows into scalable technical solutions. This role includes both operational support and project-based responsibilities such as system upgrades, testing, and collaboration with clinical and technical stakeholders. Key Responsibilities Provide day-to-day support for clinical applications, including incident resolution and service requests Lead and support system implementations, upgrades, and enhancement initiatives Analyze clinical workflows and translate business requirements into system design and technical solutions Develop, execute, and document test plans for system changes, enhancements, and upgrades Troubleshoot application issues and interface/integration problems (inbound and outbound) Collaborate with clinical staff, IT teams, and vendors to ensure system performance and usability Create and maintain system documentation, user guides, and SOPs Support end-user training and adoption of system enhancements Identify risks, issues, and improvement opportunities; recommend and implement solutions Participate in project activities including task coordination and deliverable review Ensure systems meet operational, regulatory, and infrastructure requirements Participate in on-call rotation to support 24/7 operations Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (Or 4+ years of additional relevant experience in lieu of degree) 5+ years of healthcare IT experience , including system support, implementation, and testing Experience supporting clinical applications such as Revenue Cycle systems and PowerChart Strong analytical and problem-solving skills with ability to independently resolve complex issues Experience supporting clinical workflows in healthcare environments Hands-on experience creating and executing test plans and validating system functionality Strong documentation skills with ability to translate technical concepts for business users Experience troubleshooting system interfaces and integrations Excellent communication skills (written and verbal) Ability to support on-call rotations and flexible schedules Preferred Qualifications Experience with ambulatory clinical systems Prior healthcare IT consulting experience Exposure to workflow optimization and system standardization initiatives Additional Requirements Ability to travel between sites as needed Strong stakeholder communication and professionalism Ability to independently manage issues through full resolution

Summary: This position is responsible for administration and support related to Memorial's business or clinical applications. Provides day-to-day management of applications for moderately complex or standard applications. Responsible for supporting systems designing, building/configuring, testing, debugging and installation in partnership with business application vendors for technical support. Responsibilities: Manage applications projects as needed. Supports end-users, in partnership with selected vendors if applicable, to provide customer service and classroom/virtual training for users. Supports associate application analysts to develop application management skill sets and understand more complex Memorial systems. Designs and maintains report structure and analysis needs in order to communicate application management findings and identify areas for improvement. Partners with other business applications management teams and contractors to identify synergies and opportunities for improvement, and works with vendors to ensure upgrades and configuration changes are maintained and accurate. Performs work of moderate complexity for assigned business application including collecting and auditing information, analyzing data, and generating reports, preparing operating instructions, and compiles documentation of program development. Proactively analyzes operational processes and data to identify opportunities and improve existing processes for workflow optimization. Builds and codes moderately complex applications and/or modules using common programming languages to configure and maintain applications. Tests, troubleshoots to user requirements, inquiries and problems and provides input in the development or modification of currently established processes and procedures to drive application efficiency. Participates in vendor selection, data management, and process improvement for assigned business application. Develops digital tools to ensure they meet applicable regulations and standards. Contributes to the design and upgrade of clinical systems or business systems to ensure up-to-date versions that serve all necessary clinical or business needs. Documents application data needs and business requirements as input into application upgrades and modifications for the developers. Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues. Oversees application activities including the archiving of data and security administration, and electronic data received. Maintains knowledge of current operational workflows that are supported through the business or clinical application.

Title: Cupid and Radiant Certified Analyst Location: Remote Position: Contract Notes: The Certified Epic Cupid and Radiant Analyst - contributes to the design, implementation, and support of clinical and enterprise applications that improve patient care, research, and operational performance. This mid-level role manages technical solutions for moderately complex projects, collaborates with clinical and operational teams, and shares technical knowledge with junior analysts. Project Details / Open Reason: New Epic Implementation Required Certifications and Experience: Current, active Epic Certifications in Cupid and Radiant required Data Courier Badge is required 5 years of Epic Radiant and Cupid build experience, including successful full life cycle implementations; high level complexity Strong understanding of Cupid and general cardiac workflows, regulatory requirements, and medical record standards. Strong understanding of Radiant and general radiology workflows, regulatory requirements, and medical record standards. Preferred Lumens certification strongly desired Experience with healthcare information systems including application and data layer management preferred. Experience with systems provisioning/security and Active Directory structures preferred. Experience with integration platforms including middleware and application interfaces preferred. Experience working with project life cycle and project management methodologies preferred. Proficiency in Microsoft Visio preferred. Professional level certification from an accredited organization in relevant informatics, health information technology, clinical or business specialties preferred. Day to Day Responsibilities: Design, configure, build, test, implement and maintain clinical and enterprise applications, including moderately complex system components within an Epic environment. Troubleshoot multifaceted issues spanning software, hardware, interfaces, and databases. Monitor system performance. Perform quality assurance and integrated testing to ensure application reliability and alignment with organizational standards. Support and develop application-specific enhancements and reports to support clinical and operational priorities. Develop and maintains system documentation for build specifications. Provide operational support for assigned applications

Senior Clinical Information Systems Analyst Pay Range: $55-$59/hr. We are seeking an experienced Senior Clinical Information Systems Analyst to support ambulatory clinical applications within a healthcare IT environment. This role plays a key part in application support, system implementation, workflow optimization, and ongoing maintenance of clinical systems. The ideal candidate combines strong analytical skills with hands-on healthcare application experience and the ability to translate complex clinical workflows into scalable technical solutions. This role includes both operational support and project-based responsibilities such as system upgrades, testing, and collaboration with clinical and technical stakeholders. Key Responsibilities Provide day-to-day support for clinical applications, including incident resolution and service requests Lead and support system implementations, upgrades, and enhancement initiatives Analyze clinical workflows and translate business requirements into system design and technical solutions Develop, execute, and document test plans for system changes, enhancements, and upgrades Troubleshoot application issues and interface/integration problems (inbound and outbound) Collaborate with clinical staff, IT teams, and vendors to ensure system performance and usability Create and maintain system documentation, user guides, and SOPs Support end-user training and adoption of system enhancements Identify risks, issues, and improvement opportunities; recommend and implement solutions Participate in project activities including task coordination and deliverable review Ensure systems meet operational, regulatory, and infrastructure requirements Participate in on-call rotation to support 24/7 operations Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (Or 4+ years of additional relevant experience in lieu of degree) 5+ years of healthcare IT experience , including system support, implementation, and testing Experience supporting clinical applications such as Revenue Cycle systems and PowerChart Strong analytical and problem-solving skills with ability to independently resolve complex issues Experience supporting clinical workflows in healthcare environments Hands-on experience creating and executing test plans and validating system functionality Strong documentation skills with ability to translate technical concepts for business users Experience troubleshooting system interfaces and integrations Excellent communication skills (written and verbal) Ability to support on-call rotations and flexible schedules Preferred Qualifications Experience with ambulatory clinical systems Prior healthcare IT consulting experience Exposure to workflow optimization and system standardization initiatives Additional Requirements Ability to travel between sites as needed Strong stakeholder communication and professionalism Ability to independently manage issues through full resolution

Senior Clinical Information Systems Analyst Pay Range: $55-$59/hr. We are seeking an experienced Senior Clinical Information Systems Analyst to support ambulatory clinical applications within a healthcare IT environment. This role plays a key part in application support, system implementation, workflow optimization, and ongoing maintenance of clinical systems. The ideal candidate combines strong analytical skills with hands-on healthcare application experience and the ability to translate complex clinical workflows into scalable technical solutions. This role includes both operational support and project-based responsibilities such as system upgrades, testing, and collaboration with clinical and technical stakeholders. Key Responsibilities Provide day-to-day support for clinical applications, including incident resolution and service requests Lead and support system implementations, upgrades, and enhancement initiatives Analyze clinical workflows and translate business requirements into system design and technical solutions Develop, execute, and document test plans for system changes, enhancements, and upgrades Troubleshoot application issues and interface/integration problems (inbound and outbound) Collaborate with clinical staff, IT teams, and vendors to ensure system performance and usability Create and maintain system documentation, user guides, and SOPs Support end-user training and adoption of system enhancements Identify risks, issues, and improvement opportunities; recommend and implement solutions Participate in project activities including task coordination and deliverable review Ensure systems meet operational, regulatory, and infrastructure requirements Participate in on-call rotation to support 24/7 operations Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (Or 4+ years of additional relevant experience in lieu of degree) 5+ years of healthcare IT experience , including system support, implementation, and testing Experience supporting clinical applications such as Revenue Cycle systems and PowerChart Strong analytical and problem-solving skills with ability to independently resolve complex issues Experience supporting clinical workflows in healthcare environments Hands-on experience creating and executing test plans and validating system functionality Strong documentation skills with ability to translate technical concepts for business users Experience troubleshooting system interfaces and integrations Excellent communication skills (written and verbal) Ability to support on-call rotations and flexible schedules Preferred Qualifications Experience with ambulatory clinical systems Prior healthcare IT consulting experience Exposure to workflow optimization and system standardization initiatives Additional Requirements Ability to travel between sites as needed Strong stakeholder communication and professionalism Ability to independently manage issues through full resolution

Senior Clinical Information Systems Analyst Pay Range: $55-$59/hr. We are seeking an experienced Senior Clinical Information Systems Analyst to support ambulatory clinical applications within a healthcare IT environment. This role plays a key part in application support, system implementation, workflow optimization, and ongoing maintenance of clinical systems. The ideal candidate combines strong analytical skills with hands-on healthcare application experience and the ability to translate complex clinical workflows into scalable technical solutions. This role includes both operational support and project-based responsibilities such as system upgrades, testing, and collaboration with clinical and technical stakeholders. Key Responsibilities Provide day-to-day support for clinical applications, including incident resolution and service requests Lead and support system implementations, upgrades, and enhancement initiatives Analyze clinical workflows and translate business requirements into system design and technical solutions Develop, execute, and document test plans for system changes, enhancements, and upgrades Troubleshoot application issues and interface/integration problems (inbound and outbound) Collaborate with clinical staff, IT teams, and vendors to ensure system performance and usability Create and maintain system documentation, user guides, and SOPs Support end-user training and adoption of system enhancements Identify risks, issues, and improvement opportunities; recommend and implement solutions Participate in project activities including task coordination and deliverable review Ensure systems meet operational, regulatory, and infrastructure requirements Participate in on-call rotation to support 24/7 operations Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (Or 4+ years of additional relevant experience in lieu of degree) 5+ years of healthcare IT experience , including system support, implementation, and testing Experience supporting clinical applications such as Revenue Cycle systems and PowerChart Strong analytical and problem-solving skills with ability to independently resolve complex issues Experience supporting clinical workflows in healthcare environments Hands-on experience creating and executing test plans and validating system functionality Strong documentation skills with ability to translate technical concepts for business users Experience troubleshooting system interfaces and integrations Excellent communication skills (written and verbal) Ability to support on-call rotations and flexible schedules Preferred Qualifications Experience with ambulatory clinical systems Prior healthcare IT consulting experience Exposure to workflow optimization and system standardization initiatives Additional Requirements Ability to travel between sites as needed Strong stakeholder communication and professionalism Ability to independently manage issues through full resolution

Senior Clinical Information Systems Analyst Pay Range: $55-$59/hr. We are seeking an experienced Senior Clinical Information Systems Analyst to support ambulatory clinical applications within a healthcare IT environment. This role plays a key part in application support, system implementation, workflow optimization, and ongoing maintenance of clinical systems. The ideal candidate combines strong analytical skills with hands-on healthcare application experience and the ability to translate complex clinical workflows into scalable technical solutions. This role includes both operational support and project-based responsibilities such as system upgrades, testing, and collaboration with clinical and technical stakeholders. Key Responsibilities Provide day-to-day support for clinical applications, including incident resolution and service requests Lead and support system implementations, upgrades, and enhancement initiatives Analyze clinical workflows and translate business requirements into system design and technical solutions Develop, execute, and document test plans for system changes, enhancements, and upgrades Troubleshoot application issues and interface/integration problems (inbound and outbound) Collaborate with clinical staff, IT teams, and vendors to ensure system performance and usability Create and maintain system documentation, user guides, and SOPs Support end-user training and adoption of system enhancements Identify risks, issues, and improvement opportunities; recommend and implement solutions Participate in project activities including task coordination and deliverable review Ensure systems meet operational, regulatory, and infrastructure requirements Participate in on-call rotation to support 24/7 operations Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (Or 4+ years of additional relevant experience in lieu of degree) 5+ years of healthcare IT experience , including system support, implementation, and testing Experience supporting clinical applications such as Revenue Cycle systems and PowerChart Strong analytical and problem-solving skills with ability to independently resolve complex issues Experience supporting clinical workflows in healthcare environments Hands-on experience creating and executing test plans and validating system functionality Strong documentation skills with ability to translate technical concepts for business users Experience troubleshooting system interfaces and integrations Excellent communication skills (written and verbal) Ability to support on-call rotations and flexible schedules Preferred Qualifications Experience with ambulatory clinical systems Prior healthcare IT consulting experience Exposure to workflow optimization and system standardization initiatives Additional Requirements Ability to travel between sites as needed Strong stakeholder communication and professionalism Ability to independently manage issues through full resolution

Senior Clinical Information Systems Analyst Pay Range: $55-$59/hr. We are seeking an experienced Senior Clinical Information Systems Analyst to support ambulatory clinical applications within a healthcare IT environment. This role plays a key part in application support, system implementation, workflow optimization, and ongoing maintenance of clinical systems. The ideal candidate combines strong analytical skills with hands-on healthcare application experience and the ability to translate complex clinical workflows into scalable technical solutions. This role includes both operational support and project-based responsibilities such as system upgrades, testing, and collaboration with clinical and technical stakeholders. Key Responsibilities Provide day-to-day support for clinical applications, including incident resolution and service requests Lead and support system implementations, upgrades, and enhancement initiatives Analyze clinical workflows and translate business requirements into system design and technical solutions Develop, execute, and document test plans for system changes, enhancements, and upgrades Troubleshoot application issues and interface/integration problems (inbound and outbound) Collaborate with clinical staff, IT teams, and vendors to ensure system performance and usability Create and maintain system documentation, user guides, and SOPs Support end-user training and adoption of system enhancements Identify risks, issues, and improvement opportunities; recommend and implement solutions Participate in project activities including task coordination and deliverable review Ensure systems meet operational, regulatory, and infrastructure requirements Participate in on-call rotation to support 24/7 operations Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (Or 4+ years of additional relevant experience in lieu of degree) 5+ years of healthcare IT experience , including system support, implementation, and testing Experience supporting clinical applications such as Revenue Cycle systems and PowerChart Strong analytical and problem-solving skills with ability to independently resolve complex issues Experience supporting clinical workflows in healthcare environments Hands-on experience creating and executing test plans and validating system functionality Strong documentation skills with ability to translate technical concepts for business users Experience troubleshooting system interfaces and integrations Excellent communication skills (written and verbal) Ability to support on-call rotations and flexible schedules Preferred Qualifications Experience with ambulatory clinical systems Prior healthcare IT consulting experience Exposure to workflow optimization and system standardization initiatives Additional Requirements Ability to travel between sites as needed Strong stakeholder communication and professionalism Ability to independently manage issues through full resolution

Senior Clinical Information Systems Analyst Pay Range: $55-$59/hr. We are seeking an experienced Senior Clinical Information Systems Analyst to support ambulatory clinical applications within a healthcare IT environment. This role plays a key part in application support, system implementation, workflow optimization, and ongoing maintenance of clinical systems. The ideal candidate combines strong analytical skills with hands-on healthcare application experience and the ability to translate complex clinical workflows into scalable technical solutions. This role includes both operational support and project-based responsibilities such as system upgrades, testing, and collaboration with clinical and technical stakeholders. Key Responsibilities Provide day-to-day support for clinical applications, including incident resolution and service requests Lead and support system implementations, upgrades, and enhancement initiatives Analyze clinical workflows and translate business requirements into system design and technical solutions Develop, execute, and document test plans for system changes, enhancements, and upgrades Troubleshoot application issues and interface/integration problems (inbound and outbound) Collaborate with clinical staff, IT teams, and vendors to ensure system performance and usability Create and maintain system documentation, user guides, and SOPs Support end-user training and adoption of system enhancements Identify risks, issues, and improvement opportunities; recommend and implement solutions Participate in project activities including task coordination and deliverable review Ensure systems meet operational, regulatory, and infrastructure requirements Participate in on-call rotation to support 24/7 operations Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (Or 4+ years of additional relevant experience in lieu of degree) 5+ years of healthcare IT experience , including system support, implementation, and testing Experience supporting clinical applications such as Revenue Cycle systems and PowerChart Strong analytical and problem-solving skills with ability to independently resolve complex issues Experience supporting clinical workflows in healthcare environments Hands-on experience creating and executing test plans and validating system functionality Strong documentation skills with ability to translate technical concepts for business users Experience troubleshooting system interfaces and integrations Excellent communication skills (written and verbal) Ability to support on-call rotations and flexible schedules Preferred Qualifications Experience with ambulatory clinical systems Prior healthcare IT consulting experience Exposure to workflow optimization and system standardization initiatives Additional Requirements Ability to travel between sites as needed Strong stakeholder communication and professionalism Ability to independently manage issues through full resolution

Summary: This position is responsible for administration and support related to Memorial's business or clinical applications. Provides day-to-day management of applications for moderately complex or standard applications. Responsible for supporting systems designing, building/configuring, testing, debugging and installation in partnership with business application vendors for technical support. Responsibilities: Manage applications projects as needed. Supports end-users, in partnership with selected vendors if applicable, to provide customer service and classroom/virtual training for users. Supports associate application analysts to develop application management skill sets and understand more complex Memorial systems. Designs and maintains report structure and analysis needs in order to communicate application management findings and identify areas for improvement. Partners with other business applications management teams and contractors to identify synergies and opportunities for improvement, and works with vendors to ensure upgrades and configuration changes are maintained and accurate. Performs work of moderate complexity for assigned business application including collecting and auditing information, analyzing data, and generating reports, preparing operating instructions, and compiles documentation of program development. Proactively analyzes operational processes and data to identify opportunities and improve existing processes for workflow optimization. Builds and codes moderately complex applications and/or modules using common programming languages to configure and maintain applications. Tests, troubleshoots to user requirements, inquiries and problems and provides input in the development or modification of currently established processes and procedures to drive application efficiency. Participates in vendor selection, data management, and process improvement for assigned business application. Develops digital tools to ensure they meet applicable regulations and standards. Contributes to the design and upgrade of clinical systems or business systems to ensure up-to-date versions that serve all necessary clinical or business needs. Documents application data needs and business requirements as input into application upgrades and modifications for the developers. Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues. Oversees application activities including the archiving of data and security administration, and electronic data received. Maintains knowledge of current operational workflows that are supported through the business or clinical application.

Summary: This position is responsible for administration and support related to Memorial's business or clinical applications. Provides day-to-day management of applications for moderately complex or standard applications. Responsible for supporting systems designing, building/configuring, testing, debugging and installation in partnership with business application vendors for technical support. Responsibilities: Manage applications projects as needed. Supports end-users, in partnership with selected vendors if applicable, to provide customer service and classroom/virtual training for users. Supports associate application analysts to develop application management skill sets and understand more complex Memorial systems. Designs and maintains report structure and analysis needs in order to communicate application management findings and identify areas for improvement. Partners with other business applications management teams and contractors to identify synergies and opportunities for improvement, and works with vendors to ensure upgrades and configuration changes are maintained and accurate. Performs work of moderate complexity for assigned business application including collecting and auditing information, analyzing data, and generating reports, preparing operating instructions, and compiles documentation of program development. Proactively analyzes operational processes and data to identify opportunities and improve existing processes for workflow optimization. Builds and codes moderately complex applications and/or modules using common programming languages to configure and maintain applications. Tests, troubleshoots to user requirements, inquiries and problems and provides input in the development or modification of currently established processes and procedures to drive application efficiency. Participates in vendor selection, data management, and process improvement for assigned business application. Develops digital tools to ensure they meet applicable regulations and standards. Contributes to the design and upgrade of clinical systems or business systems to ensure up-to-date versions that serve all necessary clinical or business needs. Documents application data needs and business requirements as input into application upgrades and modifications for the developers. Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues. Oversees application activities including the archiving of data and security administration, and electronic data received. Maintains knowledge of current operational workflows that are supported through the business or clinical application.

Senior Clinical Information Systems Analyst Pay Range: $55-$59/hr. We are seeking an experienced Senior Clinical Information Systems Analyst to support ambulatory clinical applications within a healthcare IT environment. This role plays a key part in application support, system implementation, workflow optimization, and ongoing maintenance of clinical systems. The ideal candidate combines strong analytical skills with hands-on healthcare application experience and the ability to translate complex clinical workflows into scalable technical solutions. This role includes both operational support and project-based responsibilities such as system upgrades, testing, and collaboration with clinical and technical stakeholders. Key Responsibilities Provide day-to-day support for clinical applications, including incident resolution and service requests Lead and support system implementations, upgrades, and enhancement initiatives Analyze clinical workflows and translate business requirements into system design and technical solutions Develop, execute, and document test plans for system changes, enhancements, and upgrades Troubleshoot application issues and interface/integration problems (inbound and outbound) Collaborate with clinical staff, IT teams, and vendors to ensure system performance and usability Create and maintain system documentation, user guides, and SOPs Support end-user training and adoption of system enhancements Identify risks, issues, and improvement opportunities; recommend and implement solutions Participate in project activities including task coordination and deliverable review Ensure systems meet operational, regulatory, and infrastructure requirements Participate in on-call rotation to support 24/7 operations Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (Or 4+ years of additional relevant experience in lieu of degree) 5+ years of healthcare IT experience , including system support, implementation, and testing Experience supporting clinical applications such as Revenue Cycle systems and PowerChart Strong analytical and problem-solving skills with ability to independently resolve complex issues Experience supporting clinical workflows in healthcare environments Hands-on experience creating and executing test plans and validating system functionality Strong documentation skills with ability to translate technical concepts for business users Experience troubleshooting system interfaces and integrations Excellent communication skills (written and verbal) Ability to support on-call rotations and flexible schedules Preferred Qualifications Experience with ambulatory clinical systems Prior healthcare IT consulting experience Exposure to workflow optimization and system standardization initiatives Additional Requirements Ability to travel between sites as needed Strong stakeholder communication and professionalism Ability to independently manage issues through full resolution

Senior Clinical Information Systems Analyst Pay Range: $55-$59/hr. We are seeking an experienced Senior Clinical Information Systems Analyst to support ambulatory clinical applications within a healthcare IT environment. This role plays a key part in application support, system implementation, workflow optimization, and ongoing maintenance of clinical systems. The ideal candidate combines strong analytical skills with hands-on healthcare application experience and the ability to translate complex clinical workflows into scalable technical solutions. This role includes both operational support and project-based responsibilities such as system upgrades, testing, and collaboration with clinical and technical stakeholders. Key Responsibilities Provide day-to-day support for clinical applications, including incident resolution and service requests Lead and support system implementations, upgrades, and enhancement initiatives Analyze clinical workflows and translate business requirements into system design and technical solutions Develop, execute, and document test plans for system changes, enhancements, and upgrades Troubleshoot application issues and interface/integration problems (inbound and outbound) Collaborate with clinical staff, IT teams, and vendors to ensure system performance and usability Create and maintain system documentation, user guides, and SOPs Support end-user training and adoption of system enhancements Identify risks, issues, and improvement opportunities; recommend and implement solutions Participate in project activities including task coordination and deliverable review Ensure systems meet operational, regulatory, and infrastructure requirements Participate in on-call rotation to support 24/7 operations Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (Or 4+ years of additional relevant experience in lieu of degree) 5+ years of healthcare IT experience , including system support, implementation, and testing Experience supporting clinical applications such as Revenue Cycle systems and PowerChart Strong analytical and problem-solving skills with ability to independently resolve complex issues Experience supporting clinical workflows in healthcare environments Hands-on experience creating and executing test plans and validating system functionality Strong documentation skills with ability to translate technical concepts for business users Experience troubleshooting system interfaces and integrations Excellent communication skills (written and verbal) Ability to support on-call rotations and flexible schedules Preferred Qualifications Experience with ambulatory clinical systems Prior healthcare IT consulting experience Exposure to workflow optimization and system standardization initiatives Additional Requirements Ability to travel between sites as needed Strong stakeholder communication and professionalism Ability to independently manage issues through full resolution

Summary: This position is responsible for administration and support related to Memorial's business or clinical applications. Provides day-to-day management of applications for moderately complex or standard applications. Responsible for supporting systems designing, building/configuring, testing, debugging and installation in partnership with business application vendors for technical support. Responsibilities: Manage applications projects as needed. Supports end-users, in partnership with selected vendors if applicable, to provide customer service and classroom/virtual training for users. Supports associate application analysts to develop application management skill sets and understand more complex Memorial systems. Designs and maintains report structure and analysis needs in order to communicate application management findings and identify areas for improvement. Partners with other business applications management teams and contractors to identify synergies and opportunities for improvement, and works with vendors to ensure upgrades and configuration changes are maintained and accurate. Performs work of moderate complexity for assigned business application including collecting and auditing information, analyzing data, and generating reports, preparing operating instructions, and compiles documentation of program development. Proactively analyzes operational processes and data to identify opportunities and improve existing processes for workflow optimization. Builds and codes moderately complex applications and/or modules using common programming languages to configure and maintain applications. Tests, troubleshoots to user requirements, inquiries and problems and provides input in the development or modification of currently established processes and procedures to drive application efficiency. Participates in vendor selection, data management, and process improvement for assigned business application. Develops digital tools to ensure they meet applicable regulations and standards. Contributes to the design and upgrade of clinical systems or business systems to ensure up-to-date versions that serve all necessary clinical or business needs. Documents application data needs and business requirements as input into application upgrades and modifications for the developers. Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues. Oversees application activities including the archiving of data and security administration, and electronic data received. Maintains knowledge of current operational workflows that are supported through the business or clinical application.

Description: 100% Remote but prefer local candidates (Pittsburgh) who would be able to work onsite 2-3 days a week Must be a USC Must complete the Sr BA - Interoperability Assessment in Glider (ID , 13 questions) and provide a link to assessment on resume Business Analyst CMS ONC Interoperability Job Summary The Business Analyst will play a critical role in enabling end to end interoperability solutions within the CMS ONC ecosystem. This position requires strong technical fluency across modern data engineering patterns, API-driven interoperability, and ELT/ETL workflows. The ideal candidate will support complex data pipelines, SmileCDR operations, and FHIR-based data exchange while partnering closely with engineering, architecture, compliance, and external customers. This role bridges business needs with technical execution translating requirements into data mappings, validating data flows, and supporting scalable, high reliability data integrations across clinical and administrative systems. Key Responsibilities Data Pipelines & Integration Support Manage and support all ELT processes, ensuring data quality, reliability, and on time delivery across diverse source systems. Troubleshoot data pipeline failures, data quality exceptions, and ingestion issues across cloud and on prem environments. Oversee SmileCDR operations including configuration, deployment coordination, debugging, and monitoring to meet CMS ONC mandates. FHIR / HL7 Interoperability Perform detailed mapping of source data to FHIR R4 resources, profiles, and implementation guides (PDex, Patient Access API, Provider Access API, etc.). Validate FHIR transactions and APIs via tools like Postman, SmileCDR, and custom validation frameworks. Technical Business Analysis & Requirements Partner with architects and engineers to translate business requirements into actionable data specifications, API requirements, and process workflows. Perform detailed impact assessments, system analysis, and data lineage documentation. Testing & Quality Assurance Conduct end to end validation of ELT pipelines, FHIR resources, API payloads, and cross-system data reconciliation. Support automated and manual testing for data accuracy, schema changes, and interoperability compliance. Customer & Stakeholder Engagement Collaborate with internal and external customers to gather requirements, define acceptance criteria, and guide solution design. Communicate complex data and interoperability concepts to both technical and non technical audiences. Documentation & Governance Develop comprehensive documentation including data dictionaries, mapping documents, business rules, SOPs, and interoperability artifacts. Contribute to data governance, quality, and metadata initiatives aligned with CMS interoperability requirements. Qualifications Required Education: Bachelor s degree in Computer Science, Information Systems, Data Management, or related field; Master s preferred. Experience: 5+ years as a Business Analyst with strong exposure to data engineering, APIs, interoperability, or healthcare data systems. Technical Skills: oStrong knowledge of ELT processes, SQL, JSON, APIs, and data validation techniques. oHands on understanding of FHIR R4, HL7, and healthcare data (claims, clinical, member, provider, etc.). oExperience with data mapping, transformation logic, and source to target specifications. Soft Skills: Excellent communication, structured problem solving, stakeholder engagement, documentation, and cross functional collaboration. Preferred Qualifications (Updated as requested) Hands on experience with SmileCDR, HAPI FHIR, or other interoperability platforms. Certifications in business analysis, data engineering, cloud data platforms, or interoperability standards. Industry knowledge of CMS ONC Interoperability, Patient Access API, PDex, NDH, and payer-to-payer exchange requirements. Experience with Confluent (Managed Connectors/Kafka), Apache Flink, or similar streaming frameworks. Exposure to Monte Carlo Data Observability or similar data quality/lineage/monitoring platforms. Familiarity with modern data lakehouse and query engines such as Apache Iceberg and Starburst. Experience with dbt (data build tool) for modeling, transformations, lineage, and analytics engineering workflows.

Business Analyst/PM - Clinical Data Morrisville, NC 27560 - Onsite Role - Prefer local candidates Salary Market (DOE) FTE role We are looking for a seasoned Business Analyst with experience in requirement analysis and delivery of data & analytics solutions for regulated industries (Life Sciences / Pharma). The ideal candidate will drive requirement gathering, compliance alignment, and stakeholder engagement for a GxP-compliant, cloud-native data platform on Microsoft Fabric and Azure. Success will be measured by the ability to translate CDM/Biostatistics needs into validated pipelines, dashboards, and audit-ready documentation. The Business Analyst acts as the bridge between clinical stakeholders and technical teams, ensuring requirements are captured, translated, and delivered effectively. Leads requirement gathering & documentation across CDM, Biostatistics, and vendor partners. Translates business and regulatory needs into functional specifications aligned with 21 CFR Part 11, GxP, and HIPAA. Supports validation frameworks, audit-ready documentation, and reporting requirements such as Power BI dashboards and compliance scorecards. Facilitates workshops, UAT sessions, and milestone signoffs to secure stakeholder alignment. Prepares for future readiness, advanced analytics, and AI-driven insights. Skills / Experience 10+ years in IT with 6+ years in Business Analysis for regulated environments (Life Sciences, Pharma, Healthcare, Clinical Data Management, Biostatistics). Proven ability to gather, document, and validate requirements; conduct workshops; create functional specifications; ensure compliance with FDA 21 CFR Part 11, GxP, HIPAA Knowledge of regulatory frameworks including 21 CFR Part 11, GxP, HIPAA, GDPR; experienced in IQ/OQ/PQ documentation, SOPs, and audit-ready deliverables Strong domain knowledge in CDM, Biostatistics workflows, CDISC (SDTM/ADaM), FDA eCTD; Tools: GitHub Projects, DevOps board, Jira, Power BI, Microsoft Fabric Understanding of Microsoft Fabric, governance policies, compliance documentation; exposure to BI solutions using Power BI Exposure to CDISC/SDTM/ADaM standards, OMOP mapping, advanced analytics (R, Python, SAS), and AI-driven accelerators (WinAIDM) Skilled in stakeholder engagement, workshops, UAT sessions, and cross-functional collaboration Experience defining validation rules, monitoring dashboards, and exception handling processes Experience leveraging GenAI tools (GitHub Copilot, Microsoft Fabric Copilot, M365 Copilot) Bachelor s degree in Life Sciences, Computer Science, or related field Role / Job Description Requirements Analysis & Translation Lead requirement gathering sessions; translate regulatory and business needs into functional specifications; document user stories, acceptance criteria, and workflows; author BRD and FRS Data Governance & Compliance Define validation rules; ensure dataset versioning, lineage, audit trails, and electronic signatures; collaborate with QA teams for validation documentation and SOPs; support compliance reviews and inspection readiness Analytics & Reporting Enablement Capture reporting requirements for Power BI dashboards, compliance scorecards, and study progress reports; define business rules for secure analytics environments; ensure reporting aligns with governance and audit workflows Stakeholder Engagement & Delivery Facilitate workshops, UAT sessions, and requirement walkthroughs; act as liaison between business stakeholders and technical teams; drive milestone sign-offs for requirement validation and compliance readiness Operational Oversight & Vendor Collaboration Define secure vendor data exchange requirements; monitor data quality dashboards; coordinate issue resolution; ensure scalability and performance benchmarks Future Readiness Contribute to roadmap planning for CDISC/SDTM/ADaM integration, OMOP mapping, advanced analytics, and AI-driven insights Communication & Troubleshooting Build productive relationships across teams; provide feedback during workshops; troubleshoot requirement gaps, compliance risks, and process inefficiencies; work in Agile/Scrum projects with Jira or Azure DevOps Secondary Skills / Good to Have Life Sciences domain knowledge, deeper knowledge of clinical data flows, CDISC standards, regulatory submission processes, vendor data exchange practices Advanced Analytics & AI Exposure Awareness of AI-driven accelerators (WinAIDM, Fabric Copilot); exposure to RWE and predictive modeling in clinical trials Certifications / Good to Have CBAP, PMI-PBA, IIBA; Microsoft certifications (DP-600, DP-203) Expected Outcomes Phase 1 Clinical Data Repository delivered within weeks; requirements translated into compliant workflows and validated pipelines; audit-ready documentation completed. Power BI dashboards and compliance scorecards actively used by stakeholders; improved collaboration across CDM, Biostatistics, IT, and vendors; foundation established for Phase 2 (CDISC/OMOP integration, advanced analytics, AI-driven insights). This Role Matters Ensures regulatory confidence by embedding compliance into every requirement; Drives operational efficiency by reducing manual data transfers and enabling secure vendor collaboration Enables analytics readiness by defining requirements for dashboards, scorecards, and validated pipelines; Fosters stakeholder alignment through workshops, UAT sessions, and milestone signoffs Lays the foundation for innovation, preparing the organization for CDISC/OMOP integration, advanced analytics, and AI-driven insights

Our direct client is looking for a Microsoft Dynamics 365 Developer for a Hybrid Long term contract in Trenton, NJ. NOTE: 3 days a week ON-SITE 8-4:30 physically IN-Office in Trenton, NJ. (2 days remote work). Government position; remote work days is limited to 2 and is non-negotiable. JOB DESCRIPTION: - Experience implementing Microsoft Dynamics 365 CRM-based business solutions. This position is responsible for the provisioning, development and maintenance of Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM Best Practices, entities/tables, workflows, configurations, business process flows, portals, custom development, integration development, Reporting, Dashboards, Web Resources, CRM Solutions File Management, and developing custom applications using the xRM framework. - The person should be an expert at Dynamics 365 CRM configurations and only utilize custom code when absolutely required. Strong background in the planning, designing, installing, configuring, and customizing of relational data modeling of Dynamics CRM solutions that are innovative, while observing best practices in regards to supported extensions of the platform. - Work with business users to help them improve their processes and systems. Assess processes, determine requirements and deliver recommendations, design documentation and reports. Engage with business users to understand how changes to process, services and software can improve efficiencies and add value. Conduct research and analysis in order to come up with solutions to business problems and help to introduce these recommendations. Must articulate those ideas but also balance them against what's technologically feasible and functionally reasonable. EXPERIENCE: - Ability to communicate effectively in both spoken and written English. Developer: - 2+ years of experience with Microsoft Dynamics 365 configuration and custom code. - 5+ years of experience with Microsoft Dynamics CRM as a developer. - Significant knowledge of Dynamics 2016/365 CRM, and the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions, including SharePoint. - Experience in customizations utilizing custom code in C#.NET, JavaScript, HTML and SQL Server, including XrmToolBox, plug-ins, ribbon workbench, scripting and form creation. - Experience with the CRM API, web services REST/ODATA and SOAP endpoints. - Experience in creating and registering add-ins with custom C# code. - The ability to convey knowledge to both developers and business users to balance the use of native (OOB) features and the appropriate use of custom development. - Understanding of the Dynamics 2016/365 CRM data model and at least 3 years designing, creating, customizing and configuring Dynamics 2016/365 CRM solutions, including innovative module solutions using both core CRM capabilities as well as custom xRM solutions. - Extensive experience setting up and configuring Dynamics 2016/365 CRM with O365 - Experience with Dynamics 365 Field Operations modules. - Expertise in Business Process Flows (BPFs), out-of-the box workflows and custom workflows, forms, views and reports. - Knowledge of and ability to configure business units, security groups, teams, roles and web roles. - SSRS development for custom reporting. - Troubleshoot Dynamics CRM errors and performance related issues. - Creating and maintaining task, knowledge transfer and FAQ documentation. Analyst: - Works with other technical and project groups to ensure that software application requirements are identified at an early stage, ensuring that new build requirements or expansions are captured, and plans produced for any upgrades/expansions and new build. - Must maintain requirements, change requests and track gaps between software and business requirements specifications. - Maintain the documentation, processes, guidelines, and procedures of the project management methodology including infrastructure procedures and protocols for the smooth operation of the day-to-day business. - Prepares project documentation as required, champion the production of business cases for software development or migration. - Partners with business, clinical, quality and utilization teams to complete project management activities to ensure successful completion of project needs. - Review current system data structure, and model new data structure based on current operational requirements. - Evaluate and map existing data structure fields for legacy data migration. - Create test cases and report on outcomes. RELEVANT WORK EXPERIENCE: - 6 to 8+ yrs. EDUCATION: - 4 year+ degree preferred SKILLS MATRIX: - Prior experience with Microsoft Dynamics 365 Custom Development (must have: XrmToolBox, scripting, plug-ins, ribbon workbench) Required - Experience with at least two different Microsoft Dynamics 365 Modules (i.e. Customer Service, Field Service, Marketing and Out of the box features) - Required - Prior experience w/Dynamics 365 out of the box Configuration(tables, forms, lists, workflows, business process flows, web resources, users, security)- Required - Extensive programming experience in C# .NET (custom code development) - Required - Prior functional experience packaging Dynamics 365 solutions and deploying them to higher instances (QA, UAT, Prod) - Required - Dynamics 365 Portal Design and Development (Power Apps Portals) - Required - HTML and JavaScript development - Required - Prior hands on experience using custom code to create and consume Web API/Web Services - Required - Experience with CRM API - Required - Prior experience working with SQL Server 2016 and above (includes stored procedures and queries) - Required - Prior experience with SSRS custom development - Required - SharePoint Online integration of Dynamics 365 - Required - Prior experience meeting with Project Stakeholders, SMEs and Business Users to gather and document as-is and to-be processes and requirements - Required - Prior experience creating and maintaining System Development Life Cycle (SDLC) documentation - Required - Prior experience translating business requirements into functional and technical design documentation - Required - Excellent written and verbal communication skills - Required - Hands on experience with Jira or Azure Dev Ops (ADO) or equivalent tools - Strong plus to have Question 1: Where is the candidate geographically located currently? Question 2: If relocation is needed, will the candidate relocate before start of the project (N/A or Yes are only acceptable answers)? Question 3: Does candidate agree that this position is 3 days a week ON-SITE 8-4:30 physically IN-Office in Trenton, NJ. (2 days remote work) ? Question 4: This position requires that candidates interview IN-PERSON - no requests for remote webcam interviews will be accommodated. Are you fine with this? Location: Hybrid in Trenton, NJ. Type: Long term contract Please send resume to "jobs at etechnovision dot com" with B3439B in Subject for immediate consideration.

We are seeking a Business Analyst with requirement gathering, documentation, and stakeholder engagement within the clinical domain. Individual contributor partnering with Business Process Owners and Project Managers to define, document, and deliver complex business and system requirements for the RBQM data pipeline. To be part of one of the most important engagements for our customer, supporting Business Process Owners and Project Managers to define, document, and deliver complex business and system requirements for the RBQM data pipeline. Skills/ Experience 8 years of experience in Business Analysis, Clinical Systems Support, or Clinical Operations Technology; Experienced in analyzing and translating business needs into BRDs, user stories, acceptance criteria, while collaborating closely with development, QA/UAT, and project management teams to ensure successful delivery Experience / Knowledge of Clinical operations processes and GxP/regulatory environments Must understand GXP system validation process and familiar with AWS environments Experience gathering and documenting business requirements and process flows Experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps Experience working within Tier 1, 2, and 3 support models; able to quickly learn to use new systems Experience working for pharmaceutical / Biotech or related company in development Ability to manage multiple priorities in a fast-paced environment; self-motivate and work independently Strong interpersonal skills to build and maintain productive relationships with team members Provide constructive feedback during code reviews and be open to receiving feedback on your own code Problem-Solving and Analytical Thinking; Capability to troubleshoot and resolve issues efficiently Provides regular updates, proactive and due diligent to carry out responsibilities; Analytical mindset Strong analytical, troubleshooting, and problem-solving capabilities; Communicate effectively with internal and customer stakeholders Good to have / Preferred Understanding of risk-based quality management (RBQM); working with statisticians and Clinical Operations risk managers; Basic SQL, Python skills for data analysis and data verification Job / Role Description Leads requirements refinement, including current/future state analysis, requirements documentation, prioritization, and stakeholder alignment Refine existing user and functional requirements specification; Owns User Acceptance Testing planning and execution Partners with the Validation team to ensure testability of requirements and release readiness This position is critical for customer who can be able to independently handled all BA experience Partners with the Validation team to ensure testability of requirements and release readiness AWS, UAT, GxP, clinical industry, BRDs

Extended Job Title Ent Security Analyst I - OPS Position Description Position on-site in Lubbock, TX. The Enterprise Security Analyst I's scope of responsibility includes information security management at the enterprise level. This includes ensuring that necessary safeguards are present, operational, and effective. Discretion and sound judgment is expected. Enterprise positions are restricted for use in central IT Division areas reporting to the institutional CIO and, as such, may interface with key IT leadership and/or other functional leadership from the Texas Tech University System institutions. Requisition ID 43477BR Travel Required Up to 25% Pay Grade Maximum 28.38 Major/Essential Functions Securing Institutional Assets: Ensure baselines are applied to institutional systems, perform endpoint product maintenance, and troubleshoot problems that arise to ensure the continuation of business processes. System Oversight: Monitor for gaps and ensure patches and updates are installed when needed. Security Assessments: Conduct assessments to identify weaknesses in hardware, software, and network infrastructure and communicate any issues to respective parties. Incident response: Investigate and analyze potential incidents, perform root cause analysis, and ensure implementation of measures to prevent similar incidents from occurring in the future. Grant Funded? No Pay Grade Minimum 21.28 Pay Basis Hourly Work Location Lubbock Preferred Qualifications Relevant Security Certifications (e.g. CompTIA Security+, CompTIA Network+, Associate of ISC2). Department Security and Risk Lbk Required Attachments Cover Letter, Resume / CV Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at . Shift Day EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience to equal four (4) years. In accordance with Texas Executive Order GA-48 and applicable state or federal law, this position may involve access to, work on, or conduct research involving critical infrastructure. It will require background checks, including, but not limited to, criminal history and other security-related screenings. Employment is contingent upon the successful completion of these checks. Does this position work in a research laboratory? No Navy Enlisted Classification Code CTN, IT, 182X, 184X, 682X, 782X, 784X Army Military Occupational Specialty Code 17C, 25B, 25D, 35Q, 255A, 255S Air Force Specialty Code 1B4X1, 3D0X2, 3D0X3, Marine Military Occupational Specialty Code 0651, 0659, 0681, 0689, 0688 Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at . Introduction Nationally recognized as a Great College to Work For , TTUHSC provides much more than just a job! Enjoy excellent benefits , including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture , TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members Paid Time Off - Including holidays, vacation, sick leave and more Retirement Plans Wellness Programs Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Johns Hopkins Public Safety (JHPS) is seeking an IT Manager responsible for staff management and coordination/oversight of one or more JHPS-related technologies that support JHPS and their clients, to include Johns Hopkins Police Department (JHPD). These technologies include but are not limited to networking and security (Firewalls, Intrusion Prevention systems, Security Incident and Event Management systems) infrastructure, server compute, virtualization, and storage (Nutanix, Dell, HP, cloud and SaaS services, and Microsoft Operating systems and licensing. They will also oversee management of IT Operations-related projects within the constraints of scope, quality, time and cost to deliver specified requirements and meet customer satisfaction. Job Scope/Complexity Typically has small to moderate size staff comprised of IT professionals as direct reports, which may include LAN and Systems Administrators, Systems Engineers and Programmer Analysts. Develops operating budget and participates in the setting of budget priorities in area of responsibility. Leads projects which vary in complexity and may involve coordination and collaboration with other IT groups at JHU/JHHS and outside vendors. Job Responsibilities The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility. Specific Duties & Responsibilities Strategy & Planning Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit. With an awareness of the organization's needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs. Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget. Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance. Relationship Management Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution. Manages the customer relationship and satisfaction as well as adherence to service level agreements. Creates and promotes a culture of excellent customer service. Maintains relationships with customer base to better understand their needs and address organizational goals. Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort. Maintains relationships with technology vendors for the department. Project/Produce Responsibility Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function. Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion. As necessary actively participates in group's delivery of services, as well as participate in the on-call program for IT Support for the JHPD. Oversee the management and maintenance of networking, security infrastructure, including, but not limited to routers, switches, firewalls, intrusion prevention systems (IPS), security incident and event management (SIEM) systems to that support the mission of JHPS/JHPD and related services Oversee the management and maintenance of data center infrastructure including, but not limited to servers, virtualization servers, storage, DHCP/DNS, cloud services that support the mission of JHPS/JHPD and related services Oversee the creation of disaster recovery and business continuity strategies to maintain availability and integrity of infrastructure and services that support JHPD Assist with audit and compliance evaluation activities related to governance requirements and industry frameworks such as CJIS, NIST SP 800.53 rev 4 Staff Management Recruits, develops, retains, organizes and manages performance of staff. Assigns tasks, monitors progress and provides guidance. Perform other related duties as requested. Minimum Qualifications Bachelor's Degree. Five (5) years related experience. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Two (2) years of supervisory experience is preferred. Classified Title: IT Manager Job Posting Title (Working Title): IT Manager (Johns Hopkins Public Safety) Role/Level/Range: ATP/04/PF Starting Salary Range: $85,500 - $149,800 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: m-f 8 - 4 FLSA Status: Exempt Location: Hybrid/Eastern High Campus Department name: VP for Public Safety Office of Personnel area: University Administration Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: . Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion . Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing . click apply for full job details