Job DescriptionJob DescriptionDescription: Vierbicher is a team of professional engineers, planners, community development specialists, land surveyors and GIS specialists who provide comprehensive solutions for a wide range of projects. Our goal is to provide clients with creative consulting services and quality products, enabling them to efficiently and effectively meet their goals. We work to build strong relationships with our clients that promote trust, cooperation and teamwork. As the leader of Vierbicher's transition from traditional drafting to digital production, The CADD and Digital Workflow Manager will drive Operational Excellence by replacing fragmented, group-specific styles with a unified, firm-wide digital standard. This transformational leadership role focuses on standardizing design production and improving efficiency across all offices, ensuring our technical workflows are cohesive and scalable. Beyond immediate optimization, you will be responsible for architecting a sophisticated digital environment that is primed for the integration of future AI-assisted workflows, directly supporting the firm's long-term strategic growth and competitive edge. Requirements: Key Responsibilities: 1. Standardization & Quality Control The "Vierbicher Standard": Update, develop, implement, and enforce a universal CADD/GIS standards manual and tools across all offices (Madison, Reedsburg, Milwaukee, etc.). Template Architecture: Audit and rebuild Civil 3D/AutoCAD templates to ensure 100% data consistency. Styles, layers, and blocks must be machine-readable (for future AI/Automation). Quality Audits: Conduct technical QA/QC audits to ensure that the Engineering Service Managers and PMs are adhering to the established digital standards and workflows. Cross Office Coordination: Serve as the central point of coordination for CADD standards and workflows across all offices. Chair of the AutoCAD committee. 2. Digital Workflow Mapping Process Documentation: Work with the COO and Engineering Service Managers to document the "current state" of design workflows-from initial survey import to final plat/plan set. Bottleneck Identification: Identify repetitive manual tasks that are candidates for automation or outsourcing. 3. Training & Professional Development Vierbicher University (VU): Serve as the lead instructor for technical software training. Ensure all 0-5-year engineers and technicians meet a baseline standards for their market sector. Onboarding: Create a streamlined onboarding "Bootcamp" for new hires to ensure they are productive within their first weeks. 4. Innovation & AI Readiness Data Integrity: Ensure all project data is structured and tagged correctly so it can be ingested by AI tools. Automation Development: Research, pilot, and implement "Low-Code/No-Code" automation tools (like Civil 3D Dynamo scripts) to reduce repetitive design and projection tasks. Knowledge, Skills and Abilities: Excellent track record in successfully managing multiple projects at a time Excellent track record in building a positive culture as proven by exceptional relationships with supervisors, peers, and subordinates Excellent track record in client satisfaction as proven by building relationships and meeting client deadlines / expectations Excellent written and verbal communication skills A keen eye for detail and a result driven approach Excellent organizational and leadership skills Knowledge of AutoCAD Civil 3D, and other civil engineering design tools Ability to work well independently and on a team Great team player with strong interpersonal skills Consensus builder Education and Experience: 8+ years in Civil Engineering design/drafting, with at least 2 years in a leadership or standards-setting role. An in-depth understanding of quality control and assurance procedures Expert-level knowledge of Autodesk Civil 3D, Bluebeam Revu, and GIS integration. Experience with Dynamo or Python scripting is a significant plus. Experience and familiarity with generative AI-driven tools, platforms, or systems (e.g. Microsoft Copilot, Chat GPT, Claude, Gemini) to enhance productivity, automate tasks, and reduce errors. Licenses or Certifications: Autodesk Certified Professional (ACP) in Civil 3D for Infrastructure Design is required. Professional Project Management Professional Certification or Professional Engineer License (PE) preferred. Physical Requirements: This position requires sitting at a desk and working at a computer for long period of time Some work may include field work This position requires the ability to lift and/or move up to 30 pounds Personal Protective Equipment (PPE) Requirements: No PPE is required for this position This position could report out of any of our 5 offices: Reedsburg, Madison, Milwaukee, Green Bay, and Prairie du Chien. Equal Employment Opportunity/Affirmative Action Employer
06/05/2026
Full time
Job DescriptionJob DescriptionDescription: Vierbicher is a team of professional engineers, planners, community development specialists, land surveyors and GIS specialists who provide comprehensive solutions for a wide range of projects. Our goal is to provide clients with creative consulting services and quality products, enabling them to efficiently and effectively meet their goals. We work to build strong relationships with our clients that promote trust, cooperation and teamwork. As the leader of Vierbicher's transition from traditional drafting to digital production, The CADD and Digital Workflow Manager will drive Operational Excellence by replacing fragmented, group-specific styles with a unified, firm-wide digital standard. This transformational leadership role focuses on standardizing design production and improving efficiency across all offices, ensuring our technical workflows are cohesive and scalable. Beyond immediate optimization, you will be responsible for architecting a sophisticated digital environment that is primed for the integration of future AI-assisted workflows, directly supporting the firm's long-term strategic growth and competitive edge. Requirements: Key Responsibilities: 1. Standardization & Quality Control The "Vierbicher Standard": Update, develop, implement, and enforce a universal CADD/GIS standards manual and tools across all offices (Madison, Reedsburg, Milwaukee, etc.). Template Architecture: Audit and rebuild Civil 3D/AutoCAD templates to ensure 100% data consistency. Styles, layers, and blocks must be machine-readable (for future AI/Automation). Quality Audits: Conduct technical QA/QC audits to ensure that the Engineering Service Managers and PMs are adhering to the established digital standards and workflows. Cross Office Coordination: Serve as the central point of coordination for CADD standards and workflows across all offices. Chair of the AutoCAD committee. 2. Digital Workflow Mapping Process Documentation: Work with the COO and Engineering Service Managers to document the "current state" of design workflows-from initial survey import to final plat/plan set. Bottleneck Identification: Identify repetitive manual tasks that are candidates for automation or outsourcing. 3. Training & Professional Development Vierbicher University (VU): Serve as the lead instructor for technical software training. Ensure all 0-5-year engineers and technicians meet a baseline standards for their market sector. Onboarding: Create a streamlined onboarding "Bootcamp" for new hires to ensure they are productive within their first weeks. 4. Innovation & AI Readiness Data Integrity: Ensure all project data is structured and tagged correctly so it can be ingested by AI tools. Automation Development: Research, pilot, and implement "Low-Code/No-Code" automation tools (like Civil 3D Dynamo scripts) to reduce repetitive design and projection tasks. Knowledge, Skills and Abilities: Excellent track record in successfully managing multiple projects at a time Excellent track record in building a positive culture as proven by exceptional relationships with supervisors, peers, and subordinates Excellent track record in client satisfaction as proven by building relationships and meeting client deadlines / expectations Excellent written and verbal communication skills A keen eye for detail and a result driven approach Excellent organizational and leadership skills Knowledge of AutoCAD Civil 3D, and other civil engineering design tools Ability to work well independently and on a team Great team player with strong interpersonal skills Consensus builder Education and Experience: 8+ years in Civil Engineering design/drafting, with at least 2 years in a leadership or standards-setting role. An in-depth understanding of quality control and assurance procedures Expert-level knowledge of Autodesk Civil 3D, Bluebeam Revu, and GIS integration. Experience with Dynamo or Python scripting is a significant plus. Experience and familiarity with generative AI-driven tools, platforms, or systems (e.g. Microsoft Copilot, Chat GPT, Claude, Gemini) to enhance productivity, automate tasks, and reduce errors. Licenses or Certifications: Autodesk Certified Professional (ACP) in Civil 3D for Infrastructure Design is required. Professional Project Management Professional Certification or Professional Engineer License (PE) preferred. Physical Requirements: This position requires sitting at a desk and working at a computer for long period of time Some work may include field work This position requires the ability to lift and/or move up to 30 pounds Personal Protective Equipment (PPE) Requirements: No PPE is required for this position This position could report out of any of our 5 offices: Reedsburg, Madison, Milwaukee, Green Bay, and Prairie du Chien. Equal Employment Opportunity/Affirmative Action Employer
Job DescriptionJob DescriptionDescription: Vierbicher is a team of professional engineers, planners, community development specialists, land surveyors and GIS specialists who provide comprehensive solutions for a wide range of projects. Our goal is to provide clients with creative consulting services and quality products, enabling them to efficiently and effectively meet their goals. We work to build strong relationships with our clients that promote trust, cooperation and teamwork. As the leader of Vierbicher's transition from traditional drafting to digital production, The CADD and Digital Workflow Manager will drive Operational Excellence by replacing fragmented, group-specific styles with a unified, firm-wide digital standard. This transformational leadership role focuses on standardizing design production and improving efficiency across all offices, ensuring our technical workflows are cohesive and scalable. Beyond immediate optimization, you will be responsible for architecting a sophisticated digital environment that is primed for the integration of future AI-assisted workflows, directly supporting the firm's long-term strategic growth and competitive edge. Requirements: Key Responsibilities: 1. Standardization & Quality Control The "Vierbicher Standard": Update, develop, implement, and enforce a universal CADD/GIS standards manual and tools across all offices (Madison, Reedsburg, Milwaukee, etc.). Template Architecture: Audit and rebuild Civil 3D/AutoCAD templates to ensure 100% data consistency. Styles, layers, and blocks must be machine-readable (for future AI/Automation). Quality Audits: Conduct technical QA/QC audits to ensure that the Engineering Service Managers and PMs are adhering to the established digital standards and workflows. Cross Office Coordination: Serve as the central point of coordination for CADD standards and workflows across all offices. Chair of the AutoCAD committee. 2. Digital Workflow Mapping Process Documentation: Work with the COO and Engineering Service Managers to document the "current state" of design workflows-from initial survey import to final plat/plan set. Bottleneck Identification: Identify repetitive manual tasks that are candidates for automation or outsourcing. 3. Training & Professional Development Vierbicher University (VU): Serve as the lead instructor for technical software training. Ensure all 0-5-year engineers and technicians meet a baseline standards for their market sector. Onboarding: Create a streamlined onboarding "Bootcamp" for new hires to ensure they are productive within their first weeks. 4. Innovation & AI Readiness Data Integrity: Ensure all project data is structured and tagged correctly so it can be ingested by AI tools. Automation Development: Research, pilot, and implement "Low-Code/No-Code" automation tools (like Civil 3D Dynamo scripts) to reduce repetitive design and projection tasks. Knowledge, Skills and Abilities: Excellent track record in successfully managing multiple projects at a time Excellent track record in building a positive culture as proven by exceptional relationships with supervisors, peers, and subordinates Excellent track record in client satisfaction as proven by building relationships and meeting client deadlines / expectations Excellent written and verbal communication skills A keen eye for detail and a result driven approach Excellent organizational and leadership skills Knowledge of AutoCAD Civil 3D, and other civil engineering design tools Ability to work well independently and on a team Great team player with strong interpersonal skills Consensus builder Education and Experience: 8+ years in Civil Engineering design/drafting, with at least 2 years in a leadership or standards-setting role. An in-depth understanding of quality control and assurance procedures Expert-level knowledge of Autodesk Civil 3D, Bluebeam Revu, and GIS integration. Experience with Dynamo or Python scripting is a significant plus. Experience and familiarity with generative AI-driven tools, platforms, or systems (e.g. Microsoft Copilot, Chat GPT, Claude, Gemini) to enhance productivity, automate tasks, and reduce errors. Licenses or Certifications: Autodesk Certified Professional (ACP) in Civil 3D for Infrastructure Design is required. Professional Project Management Professional Certification or Professional Engineer License (PE) preferred. Physical Requirements: This position requires sitting at a desk and working at a computer for long period of time Some work may include field work This position requires the ability to lift and/or move up to 30 pounds Personal Protective Equipment (PPE) Requirements: No PPE is required for this position This position could report out of any of our 5 offices: Reedsburg, Madison, Milwaukee, Green Bay, and Prairie du Chien. Equal Employment Opportunity/Affirmative Action Employer
06/05/2026
Full time
Job DescriptionJob DescriptionDescription: Vierbicher is a team of professional engineers, planners, community development specialists, land surveyors and GIS specialists who provide comprehensive solutions for a wide range of projects. Our goal is to provide clients with creative consulting services and quality products, enabling them to efficiently and effectively meet their goals. We work to build strong relationships with our clients that promote trust, cooperation and teamwork. As the leader of Vierbicher's transition from traditional drafting to digital production, The CADD and Digital Workflow Manager will drive Operational Excellence by replacing fragmented, group-specific styles with a unified, firm-wide digital standard. This transformational leadership role focuses on standardizing design production and improving efficiency across all offices, ensuring our technical workflows are cohesive and scalable. Beyond immediate optimization, you will be responsible for architecting a sophisticated digital environment that is primed for the integration of future AI-assisted workflows, directly supporting the firm's long-term strategic growth and competitive edge. Requirements: Key Responsibilities: 1. Standardization & Quality Control The "Vierbicher Standard": Update, develop, implement, and enforce a universal CADD/GIS standards manual and tools across all offices (Madison, Reedsburg, Milwaukee, etc.). Template Architecture: Audit and rebuild Civil 3D/AutoCAD templates to ensure 100% data consistency. Styles, layers, and blocks must be machine-readable (for future AI/Automation). Quality Audits: Conduct technical QA/QC audits to ensure that the Engineering Service Managers and PMs are adhering to the established digital standards and workflows. Cross Office Coordination: Serve as the central point of coordination for CADD standards and workflows across all offices. Chair of the AutoCAD committee. 2. Digital Workflow Mapping Process Documentation: Work with the COO and Engineering Service Managers to document the "current state" of design workflows-from initial survey import to final plat/plan set. Bottleneck Identification: Identify repetitive manual tasks that are candidates for automation or outsourcing. 3. Training & Professional Development Vierbicher University (VU): Serve as the lead instructor for technical software training. Ensure all 0-5-year engineers and technicians meet a baseline standards for their market sector. Onboarding: Create a streamlined onboarding "Bootcamp" for new hires to ensure they are productive within their first weeks. 4. Innovation & AI Readiness Data Integrity: Ensure all project data is structured and tagged correctly so it can be ingested by AI tools. Automation Development: Research, pilot, and implement "Low-Code/No-Code" automation tools (like Civil 3D Dynamo scripts) to reduce repetitive design and projection tasks. Knowledge, Skills and Abilities: Excellent track record in successfully managing multiple projects at a time Excellent track record in building a positive culture as proven by exceptional relationships with supervisors, peers, and subordinates Excellent track record in client satisfaction as proven by building relationships and meeting client deadlines / expectations Excellent written and verbal communication skills A keen eye for detail and a result driven approach Excellent organizational and leadership skills Knowledge of AutoCAD Civil 3D, and other civil engineering design tools Ability to work well independently and on a team Great team player with strong interpersonal skills Consensus builder Education and Experience: 8+ years in Civil Engineering design/drafting, with at least 2 years in a leadership or standards-setting role. An in-depth understanding of quality control and assurance procedures Expert-level knowledge of Autodesk Civil 3D, Bluebeam Revu, and GIS integration. Experience with Dynamo or Python scripting is a significant plus. Experience and familiarity with generative AI-driven tools, platforms, or systems (e.g. Microsoft Copilot, Chat GPT, Claude, Gemini) to enhance productivity, automate tasks, and reduce errors. Licenses or Certifications: Autodesk Certified Professional (ACP) in Civil 3D for Infrastructure Design is required. Professional Project Management Professional Certification or Professional Engineer License (PE) preferred. Physical Requirements: This position requires sitting at a desk and working at a computer for long period of time Some work may include field work This position requires the ability to lift and/or move up to 30 pounds Personal Protective Equipment (PPE) Requirements: No PPE is required for this position This position could report out of any of our 5 offices: Reedsburg, Madison, Milwaukee, Green Bay, and Prairie du Chien. Equal Employment Opportunity/Affirmative Action Employer
Find your calling at Mercy! Coworker will be primarily responsible for maintaining Trauma Registry in compliance with the National Data Dictionary definitions. This involves data collection, accurate recording and analyzing of Trauma/Burn patients that meet criteria for inclusion utilizing computerized registry software. Data will come from a variety of sources to complete required data elements. Performs duties in a manner consistent with our mission, values, and Mercy Service Standards. Position Details: Minimum Qualifications: Education: • High school diploma or equivalent. Preferred Qualifications: Preferred Work Experience: • Data abstraction for a patient registry preferred • Experience or education in information technology • Experience with electronic medical records (EPIC) preferred. Knowledge, Skills, and Abilities: • Knowledge of and ability to use computer software programs including Microsoft Office, database management, and report-writing. • Knowledge of registry maintenance and regulations associated with trauma registry. • Knowledge of medical terminology, anatomy, and physiology. • Knowledge of data abstraction techniques. • Ability to organize, prioritize and work independently. • Strong interpersonal skills and ability to communicate effectively with team members. Preferred Education: • Associate degree in health information or related field. Preferred Certifications: • ICD-10-CM and CPT coding education. • Registered Health Information Technician (RHIT). • Knowledge of AIS (abbreviated Injury Scale) and ISS (Injury Severity Score) beneficial. • Successful completion of the American Trauma Society (ATS) registrar exam, Certified Specialist in Trauma Registries (CSTR), Association for the Advancement of Automotive Medicine (AAAM) injury scale coding exam, and Certified Abbreviated Injury Scale Specialist (CAISS) within three years of employment. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Trauma Analyst Trauma Analyst
06/05/2026
Full time
Find your calling at Mercy! Coworker will be primarily responsible for maintaining Trauma Registry in compliance with the National Data Dictionary definitions. This involves data collection, accurate recording and analyzing of Trauma/Burn patients that meet criteria for inclusion utilizing computerized registry software. Data will come from a variety of sources to complete required data elements. Performs duties in a manner consistent with our mission, values, and Mercy Service Standards. Position Details: Minimum Qualifications: Education: • High school diploma or equivalent. Preferred Qualifications: Preferred Work Experience: • Data abstraction for a patient registry preferred • Experience or education in information technology • Experience with electronic medical records (EPIC) preferred. Knowledge, Skills, and Abilities: • Knowledge of and ability to use computer software programs including Microsoft Office, database management, and report-writing. • Knowledge of registry maintenance and regulations associated with trauma registry. • Knowledge of medical terminology, anatomy, and physiology. • Knowledge of data abstraction techniques. • Ability to organize, prioritize and work independently. • Strong interpersonal skills and ability to communicate effectively with team members. Preferred Education: • Associate degree in health information or related field. Preferred Certifications: • ICD-10-CM and CPT coding education. • Registered Health Information Technician (RHIT). • Knowledge of AIS (abbreviated Injury Scale) and ISS (Injury Severity Score) beneficial. • Successful completion of the American Trauma Society (ATS) registrar exam, Certified Specialist in Trauma Registries (CSTR), Association for the Advancement of Automotive Medicine (AAAM) injury scale coding exam, and Certified Abbreviated Injury Scale Specialist (CAISS) within three years of employment. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Trauma Analyst Trauma Analyst
Position summary The Product Support Specialist, AI Solutions provides day-to-day operational support for the firm's growing portfolio of AI-enabled products. Reporting to the Senior AI Product Manager, this role supports adoption and enablement efforts through frontline user support, documentation, testing, and issue tracking. The position plays a key role in capturing feedback, maintaining user-facing resources, and helping ensure a consistent and effective user experience across AI tools. The role involves regular collaboration with colleagues in Innovation, IT, and other departments to support solution deployment and ongoing enhancements. Job duties and responsibilities • Provide first-line support for the AI mailbox, including responding to user inquiries, documenting common issues, and escalating complex matters as needed. • Coordinate with IT to track, communicate, and help resolve outstanding technical issues related to AI products such as Harvey, and other tools as they become available. • Collaborate with Learning & Development on training initiatives, including scheduling, preparing materials, and delivering training sessions on AI solutions as needed. • Help manage and resolve support tickets, ensuring timely follow-up and user satisfaction. • Test AI tools and new releases, document findings, and provide feedback to the product and development teams. • Provide guidance and support for upcoming product updates, including user communications and basic troubleshooting. • Participate in user feedback sessions, gathering insights to help prioritize enhancements. • Maintain and update support documentation and FAQs for AI tools and solutions. • Proactively take on additional tasks to support responsibilities as needed to support the success of the AI product portfolio. • Stay informed about new features, updates, and best practices in legal AI tools and technology. • Provide support on special projects or evolving team priorities, as needed, to ensure the successful delivery and adoption of AI products. • Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in Computer Science, Information Systems, Business or a related field is preferred. Experience: Minimum of five years of experience in a product support, business analyst, or technology support role, ideally within a professional services or legal environment. Experience with AI, machine learning, or legal technology tools is highly desirable. Skills: Strong organizational and documentation skills, with the ability to track user issues and maintain clear, concise support records. Excellent written and verbal communication skills, with the ability to translate technical information for non-technical users and stakeholders. Basic technical troubleshooting skills, including the ability to investigate user-reported issues and identify patterns or escalation needs. Strong collaboration skills, with the ability to work across multiple teams and departments to support AI solution deployment and user enablement. Familiarity with legal technology tools such as Harvey, iManage, or ServiceNow, and the ability to develop proficiency in firm-specific platforms. Flexible and adaptable, with the ability to thrive in a fast-paced environment and adjust to evolving priorities and business needs. Highly organized and capable of managing multiple priorities, projects, and competing deadlines, maintaining attention to detail and self-directing work, even in a remote or hybrid environment without direct oversight. Proven ability to concentrate for extended periods, think critically, and make decisions in high-pressure situations. Other Supervisory responsibilities: None Equipment to be used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions: Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to review information, maintain attention to detail, manage multiple priorities, and follow established processes. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work extended hours as required to meet project or business needs. Working conditions: Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in-office work requests as needed, so proximity to the office is important. Pay range This position is non-exempt. The hourly wage range for this role is outlined below, with corresponding estimated annual compensation based on standard weekly hours: Pittsburgh, Richmond, Denver, Atlanta, Texas: $44.23 - $51.92 per hour (40-hour workweek; approximately $92,000 - $108,000 annually) Miami: $47.18 - $55.38 per hour (37.5-hour workweek; approximately $92,000 - $108,000 annually) Philadelphia: $47.12 - $55.29 per hour (40-hour workweek; approximately $98,000 - $115,000 annually) Chicago: $53.85 - $63.19 per hour (35-hour workweek; approximately $98,000 - $115,000 annually) Boston, Washington, D.C., Princeton: $50.48 - $59.13 per hour (40-hour workweek; approximately $105,000 - $123,000 annually) Century City, Los Angeles, Orange County: $52.40 - $61.06 per hour (40-hour workweek; approximately $109,000 - $127,000 annually) New York: $59.89 - $69.78 per hour (35-hour workweek; approximately $109,000 - $127,000 annually) This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Employee benefits overview Reed Smith offers a comprehensive benefits package designed to support the well-being and financial security of our employees. Benefits include: • 401(k) retirement savings plan • Medical, dental, and vision insurance • Health savings account (HSA) • Flexible spending accounts (FSA) • Virtual health services • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • Accident insurance • Hospital indemnity insurance • Critical illness insurance • Paid family leave (eligibility varies) • Paid time off (PTO) for all full-time, non-temporary employees • Paid sick time • Employee assistance program through Lyra Health • Transportation benefits • Back-up child care • College Coach program • Pet insurance Equal opportunity statement Reed Smith is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, in accordance with applicable law.
06/05/2026
Full time
Position summary The Product Support Specialist, AI Solutions provides day-to-day operational support for the firm's growing portfolio of AI-enabled products. Reporting to the Senior AI Product Manager, this role supports adoption and enablement efforts through frontline user support, documentation, testing, and issue tracking. The position plays a key role in capturing feedback, maintaining user-facing resources, and helping ensure a consistent and effective user experience across AI tools. The role involves regular collaboration with colleagues in Innovation, IT, and other departments to support solution deployment and ongoing enhancements. Job duties and responsibilities • Provide first-line support for the AI mailbox, including responding to user inquiries, documenting common issues, and escalating complex matters as needed. • Coordinate with IT to track, communicate, and help resolve outstanding technical issues related to AI products such as Harvey, and other tools as they become available. • Collaborate with Learning & Development on training initiatives, including scheduling, preparing materials, and delivering training sessions on AI solutions as needed. • Help manage and resolve support tickets, ensuring timely follow-up and user satisfaction. • Test AI tools and new releases, document findings, and provide feedback to the product and development teams. • Provide guidance and support for upcoming product updates, including user communications and basic troubleshooting. • Participate in user feedback sessions, gathering insights to help prioritize enhancements. • Maintain and update support documentation and FAQs for AI tools and solutions. • Proactively take on additional tasks to support responsibilities as needed to support the success of the AI product portfolio. • Stay informed about new features, updates, and best practices in legal AI tools and technology. • Provide support on special projects or evolving team priorities, as needed, to ensure the successful delivery and adoption of AI products. • Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in Computer Science, Information Systems, Business or a related field is preferred. Experience: Minimum of five years of experience in a product support, business analyst, or technology support role, ideally within a professional services or legal environment. Experience with AI, machine learning, or legal technology tools is highly desirable. Skills: Strong organizational and documentation skills, with the ability to track user issues and maintain clear, concise support records. Excellent written and verbal communication skills, with the ability to translate technical information for non-technical users and stakeholders. Basic technical troubleshooting skills, including the ability to investigate user-reported issues and identify patterns or escalation needs. Strong collaboration skills, with the ability to work across multiple teams and departments to support AI solution deployment and user enablement. Familiarity with legal technology tools such as Harvey, iManage, or ServiceNow, and the ability to develop proficiency in firm-specific platforms. Flexible and adaptable, with the ability to thrive in a fast-paced environment and adjust to evolving priorities and business needs. Highly organized and capable of managing multiple priorities, projects, and competing deadlines, maintaining attention to detail and self-directing work, even in a remote or hybrid environment without direct oversight. Proven ability to concentrate for extended periods, think critically, and make decisions in high-pressure situations. Other Supervisory responsibilities: None Equipment to be used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions: Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to review information, maintain attention to detail, manage multiple priorities, and follow established processes. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work extended hours as required to meet project or business needs. Working conditions: Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in-office work requests as needed, so proximity to the office is important. Pay range This position is non-exempt. The hourly wage range for this role is outlined below, with corresponding estimated annual compensation based on standard weekly hours: Pittsburgh, Richmond, Denver, Atlanta, Texas: $44.23 - $51.92 per hour (40-hour workweek; approximately $92,000 - $108,000 annually) Miami: $47.18 - $55.38 per hour (37.5-hour workweek; approximately $92,000 - $108,000 annually) Philadelphia: $47.12 - $55.29 per hour (40-hour workweek; approximately $98,000 - $115,000 annually) Chicago: $53.85 - $63.19 per hour (35-hour workweek; approximately $98,000 - $115,000 annually) Boston, Washington, D.C., Princeton: $50.48 - $59.13 per hour (40-hour workweek; approximately $105,000 - $123,000 annually) Century City, Los Angeles, Orange County: $52.40 - $61.06 per hour (40-hour workweek; approximately $109,000 - $127,000 annually) New York: $59.89 - $69.78 per hour (35-hour workweek; approximately $109,000 - $127,000 annually) This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Employee benefits overview Reed Smith offers a comprehensive benefits package designed to support the well-being and financial security of our employees. Benefits include: • 401(k) retirement savings plan • Medical, dental, and vision insurance • Health savings account (HSA) • Flexible spending accounts (FSA) • Virtual health services • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • Accident insurance • Hospital indemnity insurance • Critical illness insurance • Paid family leave (eligibility varies) • Paid time off (PTO) for all full-time, non-temporary employees • Paid sick time • Employee assistance program through Lyra Health • Transportation benefits • Back-up child care • College Coach program • Pet insurance Equal opportunity statement Reed Smith is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, in accordance with applicable law.
DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries about this opportunity, please contact one of our Talent Specialists, Deepak at , (or) Ragu at Title: Computer Systems Engineer - 2 Openings Location: Onsite at St. Paul, MN Duration: 6 Months with possibilities of extension Working hours: Typically 8 4 or 9 5 (standard business hours). Hybrid/Remote Option: Not available except in very limited, exceptional circumstances. Candidates outside MN: Considered, but relocation is required at the candidate's expense. Local candidates will be prioritized. Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered Description Summary: This position is for the Computer Systems Engineering team. Will develop and perform automated OTA software delivery and patch deployment for the Linux platform. The person filling this position will participate in patch assessment, testing, and packaging, with a primary focus on actual deployment to devices in the field. Additional activities include coding, integrating, implementing, installing or changing frameworks and standard components, or technical and functional application management. The position will also assist with development and maintenance of software infrastructure, tools, and processes. Duties and responsibilities Develop and perform automated software delivery and patch deployment for the Linux platform. Participate in patch assessment, testing, and packaging, with a primary focus on actual deployment to devices in the field. Design, implement and test software for embedded, enterprise, or desktop products medical device products. Evaluate technical options and provide recommendations for solutions. Contribute to the development and maintenance of software infrastructure, tools, and processes. Collaborate with product management, customer care, quality, regulatory, production, and other engineering disciplines to deliver upon product delivery objectives and business goals. Required Qualifications: Experience with delivering software using CD/DVD/USB to disconnected systems. Linux operating system internals Experience in Linux shell scripts, Perl and/or python. Working knowledge of Linux development environment. Self-motivated, critical thinker with strong technical background. Excellent verbal and written communication skills. Experience with Word, Visio, and similar documentation tools. Strong analytical and problem solving skills. Organized and on-time with ability to work in a structured process environment. Microsoft Office (Word, PowerPoint, Excel Intermediate): Format and organize raw Excel data, use VLOOKUP/basic formulas, create tables, update presentation slides ServiceNow (Basic): Ticket fulfillment, updates, closures, navigation, learning KB articles Windows OS (Intermediate): Endpoint familiarity, OS upgrades, imaging support Preferred Qualifications: Experience with Over the Air upgrade platforms or delivery methods. Cmake/C programming language experience. Operating System and Network security. Experience with Linux encryption, whitelisting, malware scanning and vulnerability assessment. Experience with impact assessment of software patches and upgrades. Bachelor's degree in computer engineering or related field. Will consider experienced candidates with relevant experience in lieu of degree. Role Context Reason role is open: Increase team capacity due to growing workload and expansion into OTA (over-the-air) software delivery. Projects supported: Linux-based medical diagnostic workstation supporting electrophysiology systems.End User Computing (EUC), desktop operations, OS upgrades, workflow improvement Key initiatives: Creating installers and images for software releases delivered via CD/DVD/USB and OTA. Typical day includes: Reviewing and updating project documentation Providing weekly status updates to manager Improving SOPs and workflow guides monthly Monitoring and updating ServiceNow tickets per SLA, Onsite work, daily 30-minute standup, building and validating installers/images, collaboration with RandD and testing teams. Work breakdown: Project work: 40% Meetings: 20% Documentation: 20% Tickets/other: 20% Regular interactions: Direct manager (Paul), peer managers, global site IT team, Internal technical team members, software developers, and test teams. Success in first 90 days: Ability to independently package software from CI builds into reliable installers/images on Linux. Familiarity with ServiceNow workflows, EUC processes, SOPs, Windows OS, imaging, and device management Previous hiring experience: Similar roles filled successfully when focus remained on Linux and software delivery skills. Candidate Profile Top 3 required skills: - Strong Linux OS internals - Software delivery/installer creation - Linux scripting and automation Top 3 preferred skills: - OTA update experience - CMake / C familiarity - Networking and security concepts (whitelisting, certificates, encryption) Education: Bachelor's degree in Computer Science, Computer Engineering, or related field preferred; equivalent experience acceptable, GED or Associate's Degree required Industry experience: Medical/pharma experience not required; strong technical background preferred. Systems used daily: Linux workstations (RHEL 8/9, future 10), CI pipelines, installer frameworks, Insight platform environment. Personality traits: Curious, self-driven, strong critical thinking, ability to learn and work independently within a team. Deal-breakers: Lack of Linux OS experience; cloud-only DevOps backgrounds with no on-prem OS exposure. Security expectations: Applied security (whitelisting, certificates, encryption), not deep CVE analysis. Team culture: Highly collaborative but expects individual ownership and accountability; mix of senior architects and junior engineers. Daily systems: Windows OS, PCs, ServiceNow Imaging tools: Familiarity with Microsoft Autopilot is a strong plus (not required) Ideal experience level: 1 2 years end user/desktop support Personality traits: Strong communication skills Willing to learn and adaptable Self-sufficient and dependable Team-oriented Interview Process Interview format: Phone screen followed by in-person interview Number of interviews: Two, may be combined into one for strong candidates Interviewers: 1 3 team members About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. Strong Linux OS internals, Software delivery/installer creation
06/05/2026
Full time
DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries about this opportunity, please contact one of our Talent Specialists, Deepak at , (or) Ragu at Title: Computer Systems Engineer - 2 Openings Location: Onsite at St. Paul, MN Duration: 6 Months with possibilities of extension Working hours: Typically 8 4 or 9 5 (standard business hours). Hybrid/Remote Option: Not available except in very limited, exceptional circumstances. Candidates outside MN: Considered, but relocation is required at the candidate's expense. Local candidates will be prioritized. Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered Description Summary: This position is for the Computer Systems Engineering team. Will develop and perform automated OTA software delivery and patch deployment for the Linux platform. The person filling this position will participate in patch assessment, testing, and packaging, with a primary focus on actual deployment to devices in the field. Additional activities include coding, integrating, implementing, installing or changing frameworks and standard components, or technical and functional application management. The position will also assist with development and maintenance of software infrastructure, tools, and processes. Duties and responsibilities Develop and perform automated software delivery and patch deployment for the Linux platform. Participate in patch assessment, testing, and packaging, with a primary focus on actual deployment to devices in the field. Design, implement and test software for embedded, enterprise, or desktop products medical device products. Evaluate technical options and provide recommendations for solutions. Contribute to the development and maintenance of software infrastructure, tools, and processes. Collaborate with product management, customer care, quality, regulatory, production, and other engineering disciplines to deliver upon product delivery objectives and business goals. Required Qualifications: Experience with delivering software using CD/DVD/USB to disconnected systems. Linux operating system internals Experience in Linux shell scripts, Perl and/or python. Working knowledge of Linux development environment. Self-motivated, critical thinker with strong technical background. Excellent verbal and written communication skills. Experience with Word, Visio, and similar documentation tools. Strong analytical and problem solving skills. Organized and on-time with ability to work in a structured process environment. Microsoft Office (Word, PowerPoint, Excel Intermediate): Format and organize raw Excel data, use VLOOKUP/basic formulas, create tables, update presentation slides ServiceNow (Basic): Ticket fulfillment, updates, closures, navigation, learning KB articles Windows OS (Intermediate): Endpoint familiarity, OS upgrades, imaging support Preferred Qualifications: Experience with Over the Air upgrade platforms or delivery methods. Cmake/C programming language experience. Operating System and Network security. Experience with Linux encryption, whitelisting, malware scanning and vulnerability assessment. Experience with impact assessment of software patches and upgrades. Bachelor's degree in computer engineering or related field. Will consider experienced candidates with relevant experience in lieu of degree. Role Context Reason role is open: Increase team capacity due to growing workload and expansion into OTA (over-the-air) software delivery. Projects supported: Linux-based medical diagnostic workstation supporting electrophysiology systems.End User Computing (EUC), desktop operations, OS upgrades, workflow improvement Key initiatives: Creating installers and images for software releases delivered via CD/DVD/USB and OTA. Typical day includes: Reviewing and updating project documentation Providing weekly status updates to manager Improving SOPs and workflow guides monthly Monitoring and updating ServiceNow tickets per SLA, Onsite work, daily 30-minute standup, building and validating installers/images, collaboration with RandD and testing teams. Work breakdown: Project work: 40% Meetings: 20% Documentation: 20% Tickets/other: 20% Regular interactions: Direct manager (Paul), peer managers, global site IT team, Internal technical team members, software developers, and test teams. Success in first 90 days: Ability to independently package software from CI builds into reliable installers/images on Linux. Familiarity with ServiceNow workflows, EUC processes, SOPs, Windows OS, imaging, and device management Previous hiring experience: Similar roles filled successfully when focus remained on Linux and software delivery skills. Candidate Profile Top 3 required skills: - Strong Linux OS internals - Software delivery/installer creation - Linux scripting and automation Top 3 preferred skills: - OTA update experience - CMake / C familiarity - Networking and security concepts (whitelisting, certificates, encryption) Education: Bachelor's degree in Computer Science, Computer Engineering, or related field preferred; equivalent experience acceptable, GED or Associate's Degree required Industry experience: Medical/pharma experience not required; strong technical background preferred. Systems used daily: Linux workstations (RHEL 8/9, future 10), CI pipelines, installer frameworks, Insight platform environment. Personality traits: Curious, self-driven, strong critical thinking, ability to learn and work independently within a team. Deal-breakers: Lack of Linux OS experience; cloud-only DevOps backgrounds with no on-prem OS exposure. Security expectations: Applied security (whitelisting, certificates, encryption), not deep CVE analysis. Team culture: Highly collaborative but expects individual ownership and accountability; mix of senior architects and junior engineers. Daily systems: Windows OS, PCs, ServiceNow Imaging tools: Familiarity with Microsoft Autopilot is a strong plus (not required) Ideal experience level: 1 2 years end user/desktop support Personality traits: Strong communication skills Willing to learn and adaptable Self-sufficient and dependable Team-oriented Interview Process Interview format: Phone screen followed by in-person interview Number of interviews: Two, may be combined into one for strong candidates Interviewers: 1 3 team members About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. Strong Linux OS internals, Software delivery/installer creation
Overview Keller is the world leader in geotechnical construction and deep foundations. With a North American presence of over 100 years, we operate as the market leader with over 50 offices throughout the US and Canada. By connecting global resources and local experience, Keller develops innovative, practical, and cost-effective solutions to geotechnical challenges. Our values of integrity, collaboration, and excellence enable us to lead the industry in providing the optimal solution for our clients. The Senior Applications Specialist is responsible for the configuration, maintenance, and optimization of the organization's Human Resource Information and Payroll Systems (HRIS) for North America Division. This role serves as a subject matter expert and liaison between HR, IT, and business stakeholders to ensure HR systems meet organizational needs and support strategic initiatives. The ideal candidate will have deep experience with enterprise HR and Payroll platforms and a strong understanding of HR processes and data governance. Responsibilities Lead the design, configuration, testing, and deployment of HRIS modules and enhancements. Serve as the primary point of contact for HRIS-related projects, upgrades, and integrations. Partner with HR Centers of Excellence (COEs) and IT to translate business needs into technical solutions. Maintain system data integrity through audits, validations, and regular quality checks.Develop and deliver advanced reports, dashboards, and analytics to support HR and business leaders working with IT Data and Business Intelligence team. Provide support for HRIS issues, escalating to vendors or IT as needed. Manage system security roles and permissions in compliance with data privacy regulations. Document system processes, workflows, and user guides for internal stakeholders. Stay current on HRIS trends, best practices, and vendor updates to recommend improvements. Ensure HRIS systems adhere to Keller IT controls, policies, and applicable regulatory standards. Qualifications Minimum 4-5 years of experience as an HR Professional, HRIS or HR Generalist with strong focus on systems implementation and support. One to two years of project management experience and systems implementation experience preferred. Solid interpersonal skills and a customer service attitude. Able to work in a fast-paced setting and prioritize tasks to meet deadlines. Excellent computer skills (Microsoft O365, Microsoft Dynamics 365 and AX 2009 experience preferred) Preferred: ADP WFN HCM system administration experience Exceptional attention to detail. B.S. Degree in Computer Science, Human Resources, or related discipline required. Additional Information Salary Range: $84,000-107,000 Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law Benefits: 401(k) + matching Health, Dental, Vision insurance Life insurance Paid time off (PTO) Holiday Pay Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply. Equal Employment Opportunity
06/05/2026
Full time
Overview Keller is the world leader in geotechnical construction and deep foundations. With a North American presence of over 100 years, we operate as the market leader with over 50 offices throughout the US and Canada. By connecting global resources and local experience, Keller develops innovative, practical, and cost-effective solutions to geotechnical challenges. Our values of integrity, collaboration, and excellence enable us to lead the industry in providing the optimal solution for our clients. The Senior Applications Specialist is responsible for the configuration, maintenance, and optimization of the organization's Human Resource Information and Payroll Systems (HRIS) for North America Division. This role serves as a subject matter expert and liaison between HR, IT, and business stakeholders to ensure HR systems meet organizational needs and support strategic initiatives. The ideal candidate will have deep experience with enterprise HR and Payroll platforms and a strong understanding of HR processes and data governance. Responsibilities Lead the design, configuration, testing, and deployment of HRIS modules and enhancements. Serve as the primary point of contact for HRIS-related projects, upgrades, and integrations. Partner with HR Centers of Excellence (COEs) and IT to translate business needs into technical solutions. Maintain system data integrity through audits, validations, and regular quality checks.Develop and deliver advanced reports, dashboards, and analytics to support HR and business leaders working with IT Data and Business Intelligence team. Provide support for HRIS issues, escalating to vendors or IT as needed. Manage system security roles and permissions in compliance with data privacy regulations. Document system processes, workflows, and user guides for internal stakeholders. Stay current on HRIS trends, best practices, and vendor updates to recommend improvements. Ensure HRIS systems adhere to Keller IT controls, policies, and applicable regulatory standards. Qualifications Minimum 4-5 years of experience as an HR Professional, HRIS or HR Generalist with strong focus on systems implementation and support. One to two years of project management experience and systems implementation experience preferred. Solid interpersonal skills and a customer service attitude. Able to work in a fast-paced setting and prioritize tasks to meet deadlines. Excellent computer skills (Microsoft O365, Microsoft Dynamics 365 and AX 2009 experience preferred) Preferred: ADP WFN HCM system administration experience Exceptional attention to detail. B.S. Degree in Computer Science, Human Resources, or related discipline required. Additional Information Salary Range: $84,000-107,000 Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law Benefits: 401(k) + matching Health, Dental, Vision insurance Life insurance Paid time off (PTO) Holiday Pay Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply. Equal Employment Opportunity
Position summary The IP specialist provides support with data management, data audit projects, and processing and docketing incoming and outgoing communications related to patent and trademark matters. This includes reviewing, downloading, scanning and coding documents according to established policies and procedures. The position is also responsible for assisting with projects related to the inbound and outbound transfers of clients, records and matters. Job duties and responsibilities Proficient with Adobe Acrobat, Microsoft Word and Excel Review, process and docket incoming and outgoing communications for patent and trademark matters Utilize computerized records management software programs and update systems to reflect up-to-date data Support the intellectual property practice group with data audit projects in Digital File, PATTSYWAVE and PracticeLink systems to ensure information aligns Support projects relating to the incoming and outgoing transfer of client documents, files and matters Assist with IP client portal setup and maintenance Create docket reports, data extracts and other digital records reports upon request Utilize records management systems and update necessary systems to reflect accurate data Assist the docketing manager with software implementation projects, with a focus on data auditing Respond to requests from internal personnel Maintain regular and consistent attendance Perform other duties as assigned Job duties and responsibilities listed are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education Bachelor's degree or equivalent experience Experience Prior experience in the intellectual property field in a law firm or corporate in-house environment. Three to five years of patent prosecution experience, both foreign and domestic (U.S.) Skills Keen attention to detail Excellent interpersonal and communication skills, with the ability to work with a diverse group of attorneys and staff via telephone, email and in person Advanced knowledge of software programs and hardware used to perform processing tasks Professional demeanor, high-quality work standards and the ability to prioritize and perform effectively under pressure Ability to adapt to changing responsibilities and circumstances Ability to work well within a team-oriented environment and contribute to effective team relationships Ability to identify issues and proactively resolve or escalate as necessary Ability to manage stress in a fast-paced work environment Ability to handle multiple tasks daily and complete assignments within set timelines Ability to use independent judgment and discretion and adapt to changing work situations Ability to grasp and apply new ideas Other Supervisory responsibilities None Equipment to be used Personal computer and standard office equipment, including telephone, calculator, fax machine, copier and scanner Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and extensive computer use Ability to utilize technology, including computers and telecommunication devices Ability to read and interpret written documents, computer screens and other visual displays accurately Ability to communicate effectively, both orally and in writing, with individuals at all levels Ability to work extended hours as required Working conditions This role is remote. Occasional extended hours may be required beyond the normal daily schedule. There may be periodic in-office work requests, so proximity to the office is important. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. This is a non-exempt position. Pittsburgh and Houston Hourly rate (40 hours): $27.93 - $33.65 Estimated annual compensation: $58,100 - $70,000 Philadelphia Hourly rate (40 hours): $29.90 - $41.25 Estimated annual compensation: $62,200 - $85,800 Washington, DC Hourly rate (40 hours): $31.88 - $43.99 Estimated annual compensation: $66,300 - $91,500 Employee benefits overview Our comprehensive benefits package includes: 401(k) retirement plan Medical insurance Health savings account (HSA) Virtual health services Dental insurance Vision insurance Accident insurance Hospital indemnity insurance Critical illness insurance Life insurance Short-term disability coverage Long-term disability coverage Flexible spending accounts (FSA) Lyra Health employee assistance program (EAP) Paid family leave (for eligible exempt and non-exempt staff) Transportation benefit Back-up child care services College coach program Pet insurance Paid sick time (for exempt staff) Paid time off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance and a generous 401(k) plan. Reed Smith is an equal opportunity employer with core values of integrity, excellence, teamwork and respect, innovation and impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.
06/05/2026
Full time
Position summary The IP specialist provides support with data management, data audit projects, and processing and docketing incoming and outgoing communications related to patent and trademark matters. This includes reviewing, downloading, scanning and coding documents according to established policies and procedures. The position is also responsible for assisting with projects related to the inbound and outbound transfers of clients, records and matters. Job duties and responsibilities Proficient with Adobe Acrobat, Microsoft Word and Excel Review, process and docket incoming and outgoing communications for patent and trademark matters Utilize computerized records management software programs and update systems to reflect up-to-date data Support the intellectual property practice group with data audit projects in Digital File, PATTSYWAVE and PracticeLink systems to ensure information aligns Support projects relating to the incoming and outgoing transfer of client documents, files and matters Assist with IP client portal setup and maintenance Create docket reports, data extracts and other digital records reports upon request Utilize records management systems and update necessary systems to reflect accurate data Assist the docketing manager with software implementation projects, with a focus on data auditing Respond to requests from internal personnel Maintain regular and consistent attendance Perform other duties as assigned Job duties and responsibilities listed are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education Bachelor's degree or equivalent experience Experience Prior experience in the intellectual property field in a law firm or corporate in-house environment. Three to five years of patent prosecution experience, both foreign and domestic (U.S.) Skills Keen attention to detail Excellent interpersonal and communication skills, with the ability to work with a diverse group of attorneys and staff via telephone, email and in person Advanced knowledge of software programs and hardware used to perform processing tasks Professional demeanor, high-quality work standards and the ability to prioritize and perform effectively under pressure Ability to adapt to changing responsibilities and circumstances Ability to work well within a team-oriented environment and contribute to effective team relationships Ability to identify issues and proactively resolve or escalate as necessary Ability to manage stress in a fast-paced work environment Ability to handle multiple tasks daily and complete assignments within set timelines Ability to use independent judgment and discretion and adapt to changing work situations Ability to grasp and apply new ideas Other Supervisory responsibilities None Equipment to be used Personal computer and standard office equipment, including telephone, calculator, fax machine, copier and scanner Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and extensive computer use Ability to utilize technology, including computers and telecommunication devices Ability to read and interpret written documents, computer screens and other visual displays accurately Ability to communicate effectively, both orally and in writing, with individuals at all levels Ability to work extended hours as required Working conditions This role is remote. Occasional extended hours may be required beyond the normal daily schedule. There may be periodic in-office work requests, so proximity to the office is important. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. This is a non-exempt position. Pittsburgh and Houston Hourly rate (40 hours): $27.93 - $33.65 Estimated annual compensation: $58,100 - $70,000 Philadelphia Hourly rate (40 hours): $29.90 - $41.25 Estimated annual compensation: $62,200 - $85,800 Washington, DC Hourly rate (40 hours): $31.88 - $43.99 Estimated annual compensation: $66,300 - $91,500 Employee benefits overview Our comprehensive benefits package includes: 401(k) retirement plan Medical insurance Health savings account (HSA) Virtual health services Dental insurance Vision insurance Accident insurance Hospital indemnity insurance Critical illness insurance Life insurance Short-term disability coverage Long-term disability coverage Flexible spending accounts (FSA) Lyra Health employee assistance program (EAP) Paid family leave (for eligible exempt and non-exempt staff) Transportation benefit Back-up child care services College coach program Pet insurance Paid sick time (for exempt staff) Paid time off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance and a generous 401(k) plan. Reed Smith is an equal opportunity employer with core values of integrity, excellence, teamwork and respect, innovation and impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.
Position summary The Practice Innovation Specialist supports the firm's intranet and extranet platforms and plays a key role in ensuring that attorneys, staff, and clients can reliably access high-quality, user-friendly digital experiences. This role combines hands-on site administration, content support, customer service, and operational maintenance with opportunities to contribute to ongoing platform improvements and process enhancements. This role provides day-to-day assistance to users, conducts training, manages requests, maintains content integrity, and participates in efforts to optimize and streamline firm tools. Job duties and responsibilities Respond to user questions and requests related to the firm's intranet and extranet platforms and others, providing high-quality customer service and clear guidance Serve as a first- and second-tier support resource for content administrators and end users, escalating issues appropriately when necessary Communicate with users in a friendly, timely, and professional manner, ensuring thorough follow-through and appropriate resolution of requests Conduct user trainings, virtual or in person, on intranet and extranet features, site administration, and best practices, after completing required onboarding and skills development Assist with creating, updating, and maintaining training materials, documentation, and user guides Support content owners across the firm in maintaining accurate, organized, and up-to-date site information Perform routine maintenance, quality checks, cleanup tasks, and updates across firm sites Assist with process improvements, documentation, and operational housekeeping for firm tools Collaborate with other teams to identify opportunities to enhance platform functionality, user experience, and governance practices Contribute ideas and participate in discussions related to system enhancements, workflow improvements, and user support methodologies Learn and apply new technologies, including Microsoft 365 applications such as SharePoint and other systems, with support and training from team members Provide off-hours support and coverage as needed, including evenings, weekends, and holidays, which may involve responding to critical incidents, performing system maintenance, or assisting with project deadlines Perform other duties as assigned Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Required: Undergraduate degree in Information Technology, Computer Science, or a related field Preferred: J.D., Master of Information Systems (MIS), or a graduate degree in a related discipline Experience: Minimum of 3 years of experience in a law firm or legal department; candidates with direct knowledge management experience in a legal environment may qualify with at least 1 year of experience Proven experience in project management and business analysis Experience working with SharePoint, Microsoft 365, HTML, CSS, and other programming languages Experience working for a global organization preferred Prior experience as a lawyer or paralegal preferred Skills: Strong time management and organizational skills to effectively prioritize tasks and manage multiple projects in deadline-driven environments while maintaining strong attention to detail and accuracy in day-to-day work Solid problem-solving and troubleshooting skills, with a solutions-oriented approach when addressing routine and moderately complex issues Working knowledge of knowledge management processes and legal technology tools used to support operational workflows Ability to gather, document, and maintain business and technical requirements with attention to detail and accuracy Ability to analyze information and trends and prepare materials to support project and operational decision-making Familiarity with wireframing techniques and application of UI/UX design principles when assisting with solution development Proficiency in using workflow, scripting, and automation tools, including SharePoint and other Microsoft applications, to support team processes Strong communication and presentation skills, with the ability to explain technical concepts clearly to non-technical users, deliver user trainings on tools and established procedures, and share information effectively with internal stakeholders and project teams Demonstrated ability to collaborate effectively with colleagues, maintain positive working relationships across teams, and manage assigned priorities in a remote or hybrid work environment Demonstrated ability to learn new systems and processes and apply them as responsibilities evolve Other Supervisory responsibilities: None Equipment to be used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions: Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities Ability to engage in effective and professional communication Ability to analyze information, maintain attention to detail, manage multiple priorities, and exercise sound judgment Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements Ability to work extended hours or in office as required to meet project, client, or business needs Working conditions: Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in-office work requests as needed, so proximity to the office is important Pay ranges Atlanta, Denver, Philadelphia, Pittsburgh, Richmond, Texas, Wilmington: $28.85 - $32.69 per hour (40-hour workweek; approximately $60,008 - $67,995 annually) Miami: $30.77 - $34.87 per hour (37.50-hour workweek; approximately $60,002 - $67,997 annually) Chicago: $32.97 - $37.36 per hour (35-hour workweek; approximately $60,007 - $67,995 annually) This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. This is a non-exempt position. Annualized amounts are estimates based on standard weekly hours Employee benefits overview Our comprehensive benefits package includes: • 401(k) retirement plan • Medical insurance • Health savings account (HSA) • Virtual health services • Dental insurance • Vision insurance • Accident insurance • Hospital indemnity insurance • Critical illness insurance • Life insurance • Short-term disability coverage • Long-term disability coverage • Flexible spending accounts (FSA) • Lyra Health employee assistance program (EAP) • Paid family leave (for eligible exempt and non-exempt staff) • Transportation benefit • Back-up child care services • College coach program • Pet insurance • Paid sick time (for exempt staff) • Paid time off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code, and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and a generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with core values of integrity, excellence, teamwork & respect, innovation, and impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.
06/05/2026
Full time
Position summary The Practice Innovation Specialist supports the firm's intranet and extranet platforms and plays a key role in ensuring that attorneys, staff, and clients can reliably access high-quality, user-friendly digital experiences. This role combines hands-on site administration, content support, customer service, and operational maintenance with opportunities to contribute to ongoing platform improvements and process enhancements. This role provides day-to-day assistance to users, conducts training, manages requests, maintains content integrity, and participates in efforts to optimize and streamline firm tools. Job duties and responsibilities Respond to user questions and requests related to the firm's intranet and extranet platforms and others, providing high-quality customer service and clear guidance Serve as a first- and second-tier support resource for content administrators and end users, escalating issues appropriately when necessary Communicate with users in a friendly, timely, and professional manner, ensuring thorough follow-through and appropriate resolution of requests Conduct user trainings, virtual or in person, on intranet and extranet features, site administration, and best practices, after completing required onboarding and skills development Assist with creating, updating, and maintaining training materials, documentation, and user guides Support content owners across the firm in maintaining accurate, organized, and up-to-date site information Perform routine maintenance, quality checks, cleanup tasks, and updates across firm sites Assist with process improvements, documentation, and operational housekeeping for firm tools Collaborate with other teams to identify opportunities to enhance platform functionality, user experience, and governance practices Contribute ideas and participate in discussions related to system enhancements, workflow improvements, and user support methodologies Learn and apply new technologies, including Microsoft 365 applications such as SharePoint and other systems, with support and training from team members Provide off-hours support and coverage as needed, including evenings, weekends, and holidays, which may involve responding to critical incidents, performing system maintenance, or assisting with project deadlines Perform other duties as assigned Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Required: Undergraduate degree in Information Technology, Computer Science, or a related field Preferred: J.D., Master of Information Systems (MIS), or a graduate degree in a related discipline Experience: Minimum of 3 years of experience in a law firm or legal department; candidates with direct knowledge management experience in a legal environment may qualify with at least 1 year of experience Proven experience in project management and business analysis Experience working with SharePoint, Microsoft 365, HTML, CSS, and other programming languages Experience working for a global organization preferred Prior experience as a lawyer or paralegal preferred Skills: Strong time management and organizational skills to effectively prioritize tasks and manage multiple projects in deadline-driven environments while maintaining strong attention to detail and accuracy in day-to-day work Solid problem-solving and troubleshooting skills, with a solutions-oriented approach when addressing routine and moderately complex issues Working knowledge of knowledge management processes and legal technology tools used to support operational workflows Ability to gather, document, and maintain business and technical requirements with attention to detail and accuracy Ability to analyze information and trends and prepare materials to support project and operational decision-making Familiarity with wireframing techniques and application of UI/UX design principles when assisting with solution development Proficiency in using workflow, scripting, and automation tools, including SharePoint and other Microsoft applications, to support team processes Strong communication and presentation skills, with the ability to explain technical concepts clearly to non-technical users, deliver user trainings on tools and established procedures, and share information effectively with internal stakeholders and project teams Demonstrated ability to collaborate effectively with colleagues, maintain positive working relationships across teams, and manage assigned priorities in a remote or hybrid work environment Demonstrated ability to learn new systems and processes and apply them as responsibilities evolve Other Supervisory responsibilities: None Equipment to be used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions: Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities Ability to engage in effective and professional communication Ability to analyze information, maintain attention to detail, manage multiple priorities, and exercise sound judgment Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements Ability to work extended hours or in office as required to meet project, client, or business needs Working conditions: Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in-office work requests as needed, so proximity to the office is important Pay ranges Atlanta, Denver, Philadelphia, Pittsburgh, Richmond, Texas, Wilmington: $28.85 - $32.69 per hour (40-hour workweek; approximately $60,008 - $67,995 annually) Miami: $30.77 - $34.87 per hour (37.50-hour workweek; approximately $60,002 - $67,997 annually) Chicago: $32.97 - $37.36 per hour (35-hour workweek; approximately $60,007 - $67,995 annually) This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. This is a non-exempt position. Annualized amounts are estimates based on standard weekly hours Employee benefits overview Our comprehensive benefits package includes: • 401(k) retirement plan • Medical insurance • Health savings account (HSA) • Virtual health services • Dental insurance • Vision insurance • Accident insurance • Hospital indemnity insurance • Critical illness insurance • Life insurance • Short-term disability coverage • Long-term disability coverage • Flexible spending accounts (FSA) • Lyra Health employee assistance program (EAP) • Paid family leave (for eligible exempt and non-exempt staff) • Transportation benefit • Back-up child care services • College coach program • Pet insurance • Paid sick time (for exempt staff) • Paid time off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code, and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and a generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with core values of integrity, excellence, teamwork & respect, innovation, and impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company! Please visit us at to know more . Minimum Qualifications and Job Requirements: 2-4 years of experience in privacy, compliance, technology, data governance, digital operations, or a related field. Experience supporting consumer privacy request processes, such as DSARs, preferred. Familiarity with privacy tools, privacy operations workflows, or privacy-enabling technologies, preferred Skills, Knowledge, and Abilities Analytical mindset with excellent problem-solving skills. Knowledge of privacy regulations and frameworks, such as CCPA, and other state laws. Understanding and utilization of privacy-enabling technologies. Knowledge of Agile and project management methodologies. Ability to translate complex data privacy laws into business requirements. Proactively problem-solve and multitask while maintaining composure and attention to detail. Follow-through mindset to uphold a 'close the loop' culture. A positive approach to serving customers and providing exceptional customer service. Ability to demonstrate good judgment, high ethics, and project a professional image. Ability to work independently and as a collaborative team member with a positive 'can do' attitude. The drive to identify and seize opportunities for continuous improvement as business needs change. Excellent organization, flexibility and time management skills and the ability to work in a dynamic, deadline-driven environment. Exceptional interpersonal and business communication skills (written, verbal, listening). Proficient in Microsoft Office (Word, Excel, and PowerPoint). Education Bachelor's degree in computer science, information security, information systems, or related field CIPP, CIPM, CIPT, CISSP and/or CISM certifications preferred. V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans. - to view all of our open opportunities and to learn more about our benefits.
06/05/2026
Full time
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company! Please visit us at to know more . Minimum Qualifications and Job Requirements: 2-4 years of experience in privacy, compliance, technology, data governance, digital operations, or a related field. Experience supporting consumer privacy request processes, such as DSARs, preferred. Familiarity with privacy tools, privacy operations workflows, or privacy-enabling technologies, preferred Skills, Knowledge, and Abilities Analytical mindset with excellent problem-solving skills. Knowledge of privacy regulations and frameworks, such as CCPA, and other state laws. Understanding and utilization of privacy-enabling technologies. Knowledge of Agile and project management methodologies. Ability to translate complex data privacy laws into business requirements. Proactively problem-solve and multitask while maintaining composure and attention to detail. Follow-through mindset to uphold a 'close the loop' culture. A positive approach to serving customers and providing exceptional customer service. Ability to demonstrate good judgment, high ethics, and project a professional image. Ability to work independently and as a collaborative team member with a positive 'can do' attitude. The drive to identify and seize opportunities for continuous improvement as business needs change. Excellent organization, flexibility and time management skills and the ability to work in a dynamic, deadline-driven environment. Exceptional interpersonal and business communication skills (written, verbal, listening). Proficient in Microsoft Office (Word, Excel, and PowerPoint). Education Bachelor's degree in computer science, information security, information systems, or related field CIPP, CIPM, CIPT, CISSP and/or CISM certifications preferred. V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans. - to view all of our open opportunities and to learn more about our benefits.
Position summary The Deskside Support Specialist provides general and second-level application and hardware support to end users. This includes deskside and phone support, as well as informal and one-on-one training. Job duties and responsibilities Provide deskside support for various applications, including Microsoft Office Suite, Windows, iManage Worksite, Elite 3E, Internet, Intranet, voicemail/Unified Messaging, email, and proprietary applications Provide deskside support for various hardware, including desktops, laptops, monitors, printers, telephones, smartphones, dictation devices, and other peripherals Prepare and install laptops and desktops; coordinate with vendors for maintenance and repairs Install pre-approved software and hardware in accordance with departmental guidelines Provide second-level support on issues escalated from the IT Help Desk Escalate unresolved problems to appropriate technical resources and assist with documentation and communication Maintain required recordkeeping, including call tracking, time reporting, activity logs, equipment database, and inventory Report unusual, alarming, or recurring issues as needed Maintain working knowledge of firm-deployed applications Manage loaner equipment pool and assist with refresh cycles Assist with system maintenance, including after-hours support when required Set up videoconferences and presentations for the local office Provide after-hours on-call support on a rotating basis Contribute to special projects and firmwide IT initiatives Follow all firm and IT policies and procedures Travel to other offices as needed for projects or coverage Perform other duties as assigned Job duties and responsibilities are not exhaustive and may be supplemented as necessary. Required skills and experience Education Bachelor's degree or equivalent work experience Additional training or certification in a relevant area preferred Experience Two years of experience supporting Microsoft Office and standard desktop environments Experience providing deskside or in-person technical support Experience troubleshooting hardware and managing tickets in an IT support system Experience supporting mobile devices (iOS, Android) Experience in a law firm or professional services environment preferred Skills Strong knowledge of Microsoft Windows and Microsoft Office Suite Familiarity with desktop hardware, peripherals, and enterprise applications Strong troubleshooting and problem-solving skills Effective communication skills with ability to interact professionally with users and vendors Customer service mindset with responsive support approach Ability to manage multiple priorities and meet deadlines Ability to work independently and collaboratively Willingness to learn new technologies and processes Flexibility in a fast-paced environment Ability to assess issues and determine next steps Strong attention to detail and accuracy Proficiency in spoken and written English Ability to maintain professionalism under pressure Supervisory responsibilities None Equipment to be used Personal computer and standard office equipment (telephone, copier, scanner, etc.) Essential job functions Ability to sit or stand for extended periods and perform computer-based work Use of computers, telecommunications, and collaboration tools Ability to communicate effectively Ability to lift and move equipment up to 40 pounds occasionally Ability to provide off-hours support, including evenings, weekends, and holidays Working conditions Works in a typical office setting. May be required to work beyond standard hours as needed. Schedule details will be discussed with the supervisor. Pay ranges This represents the presently anticipated pay range for this position. Actual pay may vary based on factors including location and experience. This is a non-exempt position. The hourly wage range for this role is $33.25 to $39.66, with an estimated annual compensation range of $69,160 to $82,500 based on expected hours. Los Angeles: $69,160 - $82,500 Employee benefits overview Our comprehensive benefits package includes: 401(k) retirement plan Medical insurance Health savings account (HSA) Virtual health services Dental insurance Vision insurance Accident insurance Hospital indemnity insurance Critical illness insurance Life insurance Short-term disability coverage Long-term disability coverage Flexible spending accounts (FSA) Lyra Health employee assistance program (EAP) Paid family leave (for eligible employees) Transportation benefit Back-up child care services College Coach program Pet insurance Paid time off Reed Smith offers a competitive compensation package, flexible benefits, tuition assistance, and a generous 401(k) plan. Equal opportunity statement Reed Smith is an Equal Opportunity Employer with core values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. The firm provides reasonable accommodations in accordance with applicable law.
06/05/2026
Full time
Position summary The Deskside Support Specialist provides general and second-level application and hardware support to end users. This includes deskside and phone support, as well as informal and one-on-one training. Job duties and responsibilities Provide deskside support for various applications, including Microsoft Office Suite, Windows, iManage Worksite, Elite 3E, Internet, Intranet, voicemail/Unified Messaging, email, and proprietary applications Provide deskside support for various hardware, including desktops, laptops, monitors, printers, telephones, smartphones, dictation devices, and other peripherals Prepare and install laptops and desktops; coordinate with vendors for maintenance and repairs Install pre-approved software and hardware in accordance with departmental guidelines Provide second-level support on issues escalated from the IT Help Desk Escalate unresolved problems to appropriate technical resources and assist with documentation and communication Maintain required recordkeeping, including call tracking, time reporting, activity logs, equipment database, and inventory Report unusual, alarming, or recurring issues as needed Maintain working knowledge of firm-deployed applications Manage loaner equipment pool and assist with refresh cycles Assist with system maintenance, including after-hours support when required Set up videoconferences and presentations for the local office Provide after-hours on-call support on a rotating basis Contribute to special projects and firmwide IT initiatives Follow all firm and IT policies and procedures Travel to other offices as needed for projects or coverage Perform other duties as assigned Job duties and responsibilities are not exhaustive and may be supplemented as necessary. Required skills and experience Education Bachelor's degree or equivalent work experience Additional training or certification in a relevant area preferred Experience Two years of experience supporting Microsoft Office and standard desktop environments Experience providing deskside or in-person technical support Experience troubleshooting hardware and managing tickets in an IT support system Experience supporting mobile devices (iOS, Android) Experience in a law firm or professional services environment preferred Skills Strong knowledge of Microsoft Windows and Microsoft Office Suite Familiarity with desktop hardware, peripherals, and enterprise applications Strong troubleshooting and problem-solving skills Effective communication skills with ability to interact professionally with users and vendors Customer service mindset with responsive support approach Ability to manage multiple priorities and meet deadlines Ability to work independently and collaboratively Willingness to learn new technologies and processes Flexibility in a fast-paced environment Ability to assess issues and determine next steps Strong attention to detail and accuracy Proficiency in spoken and written English Ability to maintain professionalism under pressure Supervisory responsibilities None Equipment to be used Personal computer and standard office equipment (telephone, copier, scanner, etc.) Essential job functions Ability to sit or stand for extended periods and perform computer-based work Use of computers, telecommunications, and collaboration tools Ability to communicate effectively Ability to lift and move equipment up to 40 pounds occasionally Ability to provide off-hours support, including evenings, weekends, and holidays Working conditions Works in a typical office setting. May be required to work beyond standard hours as needed. Schedule details will be discussed with the supervisor. Pay ranges This represents the presently anticipated pay range for this position. Actual pay may vary based on factors including location and experience. This is a non-exempt position. The hourly wage range for this role is $33.25 to $39.66, with an estimated annual compensation range of $69,160 to $82,500 based on expected hours. Los Angeles: $69,160 - $82,500 Employee benefits overview Our comprehensive benefits package includes: 401(k) retirement plan Medical insurance Health savings account (HSA) Virtual health services Dental insurance Vision insurance Accident insurance Hospital indemnity insurance Critical illness insurance Life insurance Short-term disability coverage Long-term disability coverage Flexible spending accounts (FSA) Lyra Health employee assistance program (EAP) Paid family leave (for eligible employees) Transportation benefit Back-up child care services College Coach program Pet insurance Paid time off Reed Smith offers a competitive compensation package, flexible benefits, tuition assistance, and a generous 401(k) plan. Equal opportunity statement Reed Smith is an Equal Opportunity Employer with core values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. The firm provides reasonable accommodations in accordance with applicable law.
This position requires an active Secret clearance in support of the Department of Defense (DoD) The Patch Management Specialist, Junior supports the patch management lifecycle for desktops, laptops, and remote endpoints to maintain secure, stable, and compliant enterprise environments. The role assists with identifying required operating system and application patches, coordinating testing, and deploying updates to reduce vulnerabilities and meet organizational policies. The specialist monitors patch status and compliance dashboards, performs initial troubleshooting, and escalates issues that may affect mission critical systems. Key Responsibilities Apply foundational patch management principles to identify, test, and deploy OS and application updates across enterprise endpoints using standard patch management tools. Support coordination of routine and emergency patch cycles, including pre deployment testing, change approvals, maintenance window planning, and rollback procedures for desktops and remote devices. Monitor vulnerability and patch compliance reports, interpret risk levels, and work with senior administrators to remediate non compliant systems according to standards. Use basic network and systems administration concepts to understand dependencies between endpoints, servers, and networks when planning and troubleshooting patch deployments. Assist with implementing automated patch workflows, including scheduling, targeting device groups, validating successful installation, and documenting results for audits. Maintain documentation for patch baselines, deployment procedures, known issues, and SOPs to support repeatable and compliant operations. Collaborate with cybersecurity and vulnerability management staff so patching activities align with current threats, advisories, and security policies. Required Qualifications Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience. Typically 0-3 years of related experience in systems administration, IT support, or cybersecurity in an enterprise environment. Understanding of basic patch management concepts and familiarity with common tools (for example, WSUS, SCCM, or similar). Strong problem solving, analytical, communication, and interpersonal skills, with the ability to handle multiple tasks. Candidates must have a current secret security clearance. Up to 10% travel Apply foundational patch management principles to identify, test, and deploy OS and application updates across enterprise endpoints using standard patch management tools. Support coordination of routine and emergency patch cycles, including pre deployment testing, change approvals, maintenance window planning, and rollback procedures for desktops and remote devices. Monitor vulnerability and patch compliance reports, interpret risk levels, and work with senior administrators to remediate non compliant systems according to standards. Use basic network and systems administration concepts to understand dependencies between endpoints, servers, and networks when planning and troubleshooting patch deployments. Assist with implementing automated patch workflows, including scheduling, targeting device groups, validating successful installation, and documenting results for audits. Maintain documentation for patch baselines, deployment procedures, known issues, and SOPs to support repeatable and compliant operations. Collaborate with cybersecurity and vulnerability management staff so patching activities align with current threats, advisories, and security policies.
06/05/2026
Full time
This position requires an active Secret clearance in support of the Department of Defense (DoD) The Patch Management Specialist, Junior supports the patch management lifecycle for desktops, laptops, and remote endpoints to maintain secure, stable, and compliant enterprise environments. The role assists with identifying required operating system and application patches, coordinating testing, and deploying updates to reduce vulnerabilities and meet organizational policies. The specialist monitors patch status and compliance dashboards, performs initial troubleshooting, and escalates issues that may affect mission critical systems. Key Responsibilities Apply foundational patch management principles to identify, test, and deploy OS and application updates across enterprise endpoints using standard patch management tools. Support coordination of routine and emergency patch cycles, including pre deployment testing, change approvals, maintenance window planning, and rollback procedures for desktops and remote devices. Monitor vulnerability and patch compliance reports, interpret risk levels, and work with senior administrators to remediate non compliant systems according to standards. Use basic network and systems administration concepts to understand dependencies between endpoints, servers, and networks when planning and troubleshooting patch deployments. Assist with implementing automated patch workflows, including scheduling, targeting device groups, validating successful installation, and documenting results for audits. Maintain documentation for patch baselines, deployment procedures, known issues, and SOPs to support repeatable and compliant operations. Collaborate with cybersecurity and vulnerability management staff so patching activities align with current threats, advisories, and security policies. Required Qualifications Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience. Typically 0-3 years of related experience in systems administration, IT support, or cybersecurity in an enterprise environment. Understanding of basic patch management concepts and familiarity with common tools (for example, WSUS, SCCM, or similar). Strong problem solving, analytical, communication, and interpersonal skills, with the ability to handle multiple tasks. Candidates must have a current secret security clearance. Up to 10% travel Apply foundational patch management principles to identify, test, and deploy OS and application updates across enterprise endpoints using standard patch management tools. Support coordination of routine and emergency patch cycles, including pre deployment testing, change approvals, maintenance window planning, and rollback procedures for desktops and remote devices. Monitor vulnerability and patch compliance reports, interpret risk levels, and work with senior administrators to remediate non compliant systems according to standards. Use basic network and systems administration concepts to understand dependencies between endpoints, servers, and networks when planning and troubleshooting patch deployments. Assist with implementing automated patch workflows, including scheduling, targeting device groups, validating successful installation, and documenting results for audits. Maintain documentation for patch baselines, deployment procedures, known issues, and SOPs to support repeatable and compliant operations. Collaborate with cybersecurity and vulnerability management staff so patching activities align with current threats, advisories, and security policies.
Primetals Technologies USA is a leading partner for engineering, plant construction and lifecycle services in the metal industry. We provide innovative and practical solutions to support our customers with long-term sustainability goals and their increased competitiveness. We believe the technical and economic know-how of our employees is the key success factor of our company. At Primetals Technologies, you are encouraged to learn, grow, develop and contribute. Come join the 7,000 employees worldwide working at Primetals Technologies, a Group Company of Mitsubishi Heavy Industries. We are looking for an EHS and Quality Engineer/Specialist for our New London, OH location with responsibility for ensuring day-to-day compliance with Primetals Quality Management System and Environmental, Health and Safety Program at the local level to maintain ISO and EPA certifications. This position reports to organizational level VP of Quality and EHS for Primetals Technologies USA and functional level to General Manager in New London, OHlocation, ensuring alignment with both strategic goals and operational objectives. Essential Functions: EHS Perform and document plant safety walkthroughs and implement corrections and improvements to safety issues. Manage and maintain all safety related documentation including SDS records. Maintain Regulatory Agency(s) compliance and monitor regulation changes and revisions. Facility Management Representative (MR) for regulatory and non-regulatory compliance audits/assessments. Make personal protection equipment recommendations for various functions throughout the plant. Leads the investigation of local environmental and/or safety related incidents and may be responsible for thorough investigations of complex incidents at the regional level. Provide weekly safety theme topics for department supervisors to discuss with employees. Resolve safety related issues. Develop and lead in safety related training programs. Quality Maintain quality requirements and standards for the maintenance and repair of equipment and related products. Serve as the primary quality assurance resource to facility supervisors, team leaders and employees for problem identification, resolution, nonconformance reporting and continuous improvement. Coordinate and Lead Monthly Quality Meetings. Coordinate methods for process control, process improvement, testing and inspection. Manage ISO Document Control System and participate in internal and external ISO Quality Audits. Lead Root Cause and Corrective Actions of Nonconformance. Maintain and Monitor Nonconformance Reporting System and Customer Complaint Reporting System Review customers' purchase orders, contracts and change requests and ensure that the necessary criteria and provisions are included in quality and process plans. Report to management of quality issues and trends. Review suppliers' purchase orders and establish supplier quality requirements. Education/Experience/Skills/Abilities Education and/or Experience: Bachelor's degree (B.S./B.A.) from four-year college or university in a related discipline; and least two (2) years related experience in a Quality and EHS role; or equivalent combination of related education and experience. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: Knowledge of database software; risk management software; project management software; spreadsheet software and word processing software. Travel: Willingness to travel to other Primetals Technologies locations and customer sites required. Primetals Technologies offers a full range of benefits starting with first day of employment. If you want to learn more about Primetals Technologies, visit our website! At Primetals Technologies, we value difference for the benefit of our Employees, our Customers, and our Community. Primetals Technologies is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Req 7034
06/05/2026
Full time
Primetals Technologies USA is a leading partner for engineering, plant construction and lifecycle services in the metal industry. We provide innovative and practical solutions to support our customers with long-term sustainability goals and their increased competitiveness. We believe the technical and economic know-how of our employees is the key success factor of our company. At Primetals Technologies, you are encouraged to learn, grow, develop and contribute. Come join the 7,000 employees worldwide working at Primetals Technologies, a Group Company of Mitsubishi Heavy Industries. We are looking for an EHS and Quality Engineer/Specialist for our New London, OH location with responsibility for ensuring day-to-day compliance with Primetals Quality Management System and Environmental, Health and Safety Program at the local level to maintain ISO and EPA certifications. This position reports to organizational level VP of Quality and EHS for Primetals Technologies USA and functional level to General Manager in New London, OHlocation, ensuring alignment with both strategic goals and operational objectives. Essential Functions: EHS Perform and document plant safety walkthroughs and implement corrections and improvements to safety issues. Manage and maintain all safety related documentation including SDS records. Maintain Regulatory Agency(s) compliance and monitor regulation changes and revisions. Facility Management Representative (MR) for regulatory and non-regulatory compliance audits/assessments. Make personal protection equipment recommendations for various functions throughout the plant. Leads the investigation of local environmental and/or safety related incidents and may be responsible for thorough investigations of complex incidents at the regional level. Provide weekly safety theme topics for department supervisors to discuss with employees. Resolve safety related issues. Develop and lead in safety related training programs. Quality Maintain quality requirements and standards for the maintenance and repair of equipment and related products. Serve as the primary quality assurance resource to facility supervisors, team leaders and employees for problem identification, resolution, nonconformance reporting and continuous improvement. Coordinate and Lead Monthly Quality Meetings. Coordinate methods for process control, process improvement, testing and inspection. Manage ISO Document Control System and participate in internal and external ISO Quality Audits. Lead Root Cause and Corrective Actions of Nonconformance. Maintain and Monitor Nonconformance Reporting System and Customer Complaint Reporting System Review customers' purchase orders, contracts and change requests and ensure that the necessary criteria and provisions are included in quality and process plans. Report to management of quality issues and trends. Review suppliers' purchase orders and establish supplier quality requirements. Education/Experience/Skills/Abilities Education and/or Experience: Bachelor's degree (B.S./B.A.) from four-year college or university in a related discipline; and least two (2) years related experience in a Quality and EHS role; or equivalent combination of related education and experience. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: Knowledge of database software; risk management software; project management software; spreadsheet software and word processing software. Travel: Willingness to travel to other Primetals Technologies locations and customer sites required. Primetals Technologies offers a full range of benefits starting with first day of employment. If you want to learn more about Primetals Technologies, visit our website! At Primetals Technologies, we value difference for the benefit of our Employees, our Customers, and our Community. Primetals Technologies is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Req 7034
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.Job Title: Senior Specialist, SATCOM Systems Engineer Job Code: 36513Job Location:Waco, TexasSchedule: 9/80Job Description: As a SATCOM (Satellite Communications) Systems Engineer, you will be responsible for designing, integrating, testing, and maintaining satellite communication systems and solutions. You'll work closely with multidisciplinary teams to develop robust, secure, and scalable SATCOM networks for defense, aerospace, and commercial applications.Essential Functions: Design, develop, and manage end-to-end SATCOM systems, including ground stations, modems, antennas, and RF subsystems. Define system architecture, requirements, and interface specifications. Develop link budgets, network diagrams, and system performance models. Integrate and configure SATCOM hardware and software components. Conduct system-level testing, troubleshooting, and optimization for coverage and reliability. Support proposal development, cost estimation, and technical solution presentations. Prepare and maintain technical documentation, including design documents, procedures, and test plans. Collaborate with project managers, software developers, hardware engineers, and customers to achieve project objectives. Ensure compliance with relevant industry standards, regulations, and security requirements. Provide technical support and training to internal and external stakeholders.Qualifications: Bachelor's Degree and minimum 6 years of prior relevant SATCOM experience or Graduate Degree and a minimum of 4 years of prior related SATCOM experience. Experience encryption, COMSEC/Cybersecurity practices in SATCOM. Experience with RF theory, digital communication, network protocols, and signal processing. Experience in designing and analyzing link budgets and RF propagation models. Experience with SATCOM systems integration, network management, and troubleshooting. Familiarity with SATCOM equipment (modems, antennas, amplifiers, switches) and associated industry standards and familiarity with SATCOM waveform standards (e.g., DVB-S2, MIL-STD-188-165A). Active TS/SCI U.S. Government Security Clearance. Preferred Additional Skills: Experience with external communication systems (SATCOM, LOS, Hybrid SATCOM). Bachelor's degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field (Master's preferred) Bachelor's degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field (Master's preferred) Experience with AESA antennas. Skilled in signals, systems, and telecommunications. Experience investigating datasheets, ICDs, and electrical drawings. Experience with wire harnesses. Experience with Networking; configuring routers/switches, basic CISCO commands. Familiar with ATPs/ATRs and test plans. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
06/05/2026
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.Job Title: Senior Specialist, SATCOM Systems Engineer Job Code: 36513Job Location:Waco, TexasSchedule: 9/80Job Description: As a SATCOM (Satellite Communications) Systems Engineer, you will be responsible for designing, integrating, testing, and maintaining satellite communication systems and solutions. You'll work closely with multidisciplinary teams to develop robust, secure, and scalable SATCOM networks for defense, aerospace, and commercial applications.Essential Functions: Design, develop, and manage end-to-end SATCOM systems, including ground stations, modems, antennas, and RF subsystems. Define system architecture, requirements, and interface specifications. Develop link budgets, network diagrams, and system performance models. Integrate and configure SATCOM hardware and software components. Conduct system-level testing, troubleshooting, and optimization for coverage and reliability. Support proposal development, cost estimation, and technical solution presentations. Prepare and maintain technical documentation, including design documents, procedures, and test plans. Collaborate with project managers, software developers, hardware engineers, and customers to achieve project objectives. Ensure compliance with relevant industry standards, regulations, and security requirements. Provide technical support and training to internal and external stakeholders.Qualifications: Bachelor's Degree and minimum 6 years of prior relevant SATCOM experience or Graduate Degree and a minimum of 4 years of prior related SATCOM experience. Experience encryption, COMSEC/Cybersecurity practices in SATCOM. Experience with RF theory, digital communication, network protocols, and signal processing. Experience in designing and analyzing link budgets and RF propagation models. Experience with SATCOM systems integration, network management, and troubleshooting. Familiarity with SATCOM equipment (modems, antennas, amplifiers, switches) and associated industry standards and familiarity with SATCOM waveform standards (e.g., DVB-S2, MIL-STD-188-165A). Active TS/SCI U.S. Government Security Clearance. Preferred Additional Skills: Experience with external communication systems (SATCOM, LOS, Hybrid SATCOM). Bachelor's degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field (Master's preferred) Bachelor's degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field (Master's preferred) Experience with AESA antennas. Skilled in signals, systems, and telecommunications. Experience investigating datasheets, ICDs, and electrical drawings. Experience with wire harnesses. Experience with Networking; configuring routers/switches, basic CISCO commands. Familiar with ATPs/ATRs and test plans. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
LEAD IT RISK CONTROLS ANALYST WHAT IS THE OPPORTUNITY? The Lead IT Risk Analyst is a subject-area specialist with specialized training, methods, and analytic techniques to create recommendations and directions for IT risk mitigation in a complex technical environment. As the Lead IT Risk Analyst, you will be responsible for overseeing the ongoing compliance of requirements in alignment to City National Bank and regulatory requirements including, but not limited to, implementation of risk management policies and procedures to ensure that the organization's IT infrastructure and data remain secure and compliant with regulatory requirements. This role involves identifying, evaluating, and reporting on information security risks in a manner that meets compliance and regulatory requirements, and supporting the organization's risk management strategy. Focus areas of compliance assessment by the Lead IT Risk Analyst includes third party security and overall IT program effectiveness in mitigating risk. The Lead IT Risk Analyst's goal is to create actionable information for IT and business leadership, and to provide objective assessments of risks for auditors, regulators, and external parties. This requires routinely authoring detailed reports and gathering metrics, ensuring stakeholders receive accurate and complete information. The Lead IT Risk Analyst keeps abreast of industry trends, technologies and cyber risk management approaches, regulatory changes, and often collaborates with other teams on IT risk-related initiatives to provide subject-matter recommendations and guidance to achieve a posture within the bank's overall risk appetite. The Lead IT Risk Analyst serves as an expert in their area of specialization. This role is a working lead that provides functional guidance and may coordinate or supervise the daily activities of individual contributors or working teams in areas of specialization. Provides input on resource planning, procedure creation and content. As the Lead IT Risk Analyst, you will play a crucial role in safeguarding the digital assets and technological infrastructure of City National Bank. This position involves leading the development, implementation, and management of risk management practices that address the specific technical risks and regulatory requirements unique to the financial sector. WHAT WILL YOU DO? The role supports CNB IT in the creation of analytics & reporting to enhance senior management's ability to anticipate and manage risks effectively. Manage the development and execution of first line risk management reporting including setting direction, goals and management awareness of risk and controls. Develop and execute end-to-end change management of processes to gather and analyze relevant information. Leads the development and execution of processes to support the delivery of Risk Management reporting including the support of audience stakeholder groups. Lead analysis and documentation of information to support risk drivers & metrics. Assess risk within subject specialty area to evaluate the design and effectiveness of IT controls. Provide insight and guidance to IT software and hardware upgrades and other projects to ensure production environments meet and exceed minimum IT and security standards. Partner with external partners, vendors, as applicable, to fulfill reporting and information sharing requirements, and collecting information required for comprehensive risk analysis and assessment. Create new and maintain process and procedural documentation for various risk analysis and risk assessment activities. Highlight industry-based methodologies, techniques, or standards (FAIR, NIST, FFIEC, CSA, etc.) used as the basis for analysis efforts. Publish routine, accurate risk analysis and assessment reports as defined by organizational risk policies and procedures to applicable audiences for each subject area discipline. Participate in other IT risk support projects and duties as needed or requested. Develop and implement a comprehensive IT risk management framework tailored to the needs of the banking/financial technology environment. Conduct thorough risk assessments to identify vulnerabilities and evaluate risk in the context of financial sector threats and compliance mandates. Work closely with IT, security, and compliance departments to align risk management strategies with business objectives and regulatory obligations. Monitor and report on the effectiveness of risk mitigation and the compliance of IT systems with internal requirements as well as established industry standards such as PCI-DSS, FFIEC, GLBA, etc. Develop and oversee a training program for employees on effective risk management and compliance requirements to foster a risk-aware culture. Stay abreast of emerging security threats, technologies, and potential impacts on the financial services industry. Develop and maintain a comprehensive IT risk management program to ensure the integrity, confidentiality, and availability of information owned, controlled, or processed by the organization. Conduct risk assessments to identify vulnerabilities, assess potential impacts, and determine appropriate measures to manage risks effectively. Collaborate with IT and security teams to implement risk mitigation strategies and solutions. Monitor and report on compliance with IT/security policies, as well as the effectiveness of the controls and requirements. Provide training and guidance to staff on risk management and operational process hygiene. Stay informed about the latest control challenges and regulatory changes that may affect the organization. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum of 12 years' experience in Information/Cyber Security field Minimum 10 years of information security monitoring and response or related experience. Minimum of 3 years' experience managing or coordinating resources such as people or projects Additional Qualifications Demonstrated experience analyzing complex Information Security data sets within subject area specialty. Demonstrated knowledge of Information Security landscape threats, trends, technologies. Demonstrated knowledge of financial regulation and control frameworks applicable to cyber security or IT risk. Excellent communication and interpersonal skills. Including a strong ability to create positive and professional business relationships with internal clients. Strong commitment to working as a team and providing excellent customer service. Exposure to banking or equivalent highly controlled technology environment is preferred. Master's degree in business, computer science or related field preferred. Professional certifications (CPA, CISA, CISM, CISSP, GSEC, etc.) are highly desired. Demonstrated experience with Industry or subject specific analysis or assessment frameworks is highly desired (FAIR, NIST CSF, etc.). Experience in banking/financial industry is strongly preferred. Formalized training in cyber security analysis or assessment techniques. Big 4 experience is highly preferred. Proven experience in managing compliance with financial industry regulations and standards. Strong analytical skills to triage identified security vulnerabilities, risks, and design and implement effective mitigation strategies is preferred. Excellent communication skills, capable of effectively engaging and influencing various stakeholders from IT security technicians to executive management. Strong understanding of network infrastructure, database security, and data protection technologies is preferred. Experience with risk assessment tools, technologies, and methods. Familiarity with third party risk management and SOC reports. Minimum 2 years audit and assessment engagement management experience. Proficiency in creating and maintaining policies and compliance documentation. Familiarity with industry standards and frameworks such as ISO 27001, NIST, COBIT, and GDPR. Excellent communication, analytical, and organizational skills. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $100,000 - $170,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish . click apply for full job details
06/04/2026
Full time
LEAD IT RISK CONTROLS ANALYST WHAT IS THE OPPORTUNITY? The Lead IT Risk Analyst is a subject-area specialist with specialized training, methods, and analytic techniques to create recommendations and directions for IT risk mitigation in a complex technical environment. As the Lead IT Risk Analyst, you will be responsible for overseeing the ongoing compliance of requirements in alignment to City National Bank and regulatory requirements including, but not limited to, implementation of risk management policies and procedures to ensure that the organization's IT infrastructure and data remain secure and compliant with regulatory requirements. This role involves identifying, evaluating, and reporting on information security risks in a manner that meets compliance and regulatory requirements, and supporting the organization's risk management strategy. Focus areas of compliance assessment by the Lead IT Risk Analyst includes third party security and overall IT program effectiveness in mitigating risk. The Lead IT Risk Analyst's goal is to create actionable information for IT and business leadership, and to provide objective assessments of risks for auditors, regulators, and external parties. This requires routinely authoring detailed reports and gathering metrics, ensuring stakeholders receive accurate and complete information. The Lead IT Risk Analyst keeps abreast of industry trends, technologies and cyber risk management approaches, regulatory changes, and often collaborates with other teams on IT risk-related initiatives to provide subject-matter recommendations and guidance to achieve a posture within the bank's overall risk appetite. The Lead IT Risk Analyst serves as an expert in their area of specialization. This role is a working lead that provides functional guidance and may coordinate or supervise the daily activities of individual contributors or working teams in areas of specialization. Provides input on resource planning, procedure creation and content. As the Lead IT Risk Analyst, you will play a crucial role in safeguarding the digital assets and technological infrastructure of City National Bank. This position involves leading the development, implementation, and management of risk management practices that address the specific technical risks and regulatory requirements unique to the financial sector. WHAT WILL YOU DO? The role supports CNB IT in the creation of analytics & reporting to enhance senior management's ability to anticipate and manage risks effectively. Manage the development and execution of first line risk management reporting including setting direction, goals and management awareness of risk and controls. Develop and execute end-to-end change management of processes to gather and analyze relevant information. Leads the development and execution of processes to support the delivery of Risk Management reporting including the support of audience stakeholder groups. Lead analysis and documentation of information to support risk drivers & metrics. Assess risk within subject specialty area to evaluate the design and effectiveness of IT controls. Provide insight and guidance to IT software and hardware upgrades and other projects to ensure production environments meet and exceed minimum IT and security standards. Partner with external partners, vendors, as applicable, to fulfill reporting and information sharing requirements, and collecting information required for comprehensive risk analysis and assessment. Create new and maintain process and procedural documentation for various risk analysis and risk assessment activities. Highlight industry-based methodologies, techniques, or standards (FAIR, NIST, FFIEC, CSA, etc.) used as the basis for analysis efforts. Publish routine, accurate risk analysis and assessment reports as defined by organizational risk policies and procedures to applicable audiences for each subject area discipline. Participate in other IT risk support projects and duties as needed or requested. Develop and implement a comprehensive IT risk management framework tailored to the needs of the banking/financial technology environment. Conduct thorough risk assessments to identify vulnerabilities and evaluate risk in the context of financial sector threats and compliance mandates. Work closely with IT, security, and compliance departments to align risk management strategies with business objectives and regulatory obligations. Monitor and report on the effectiveness of risk mitigation and the compliance of IT systems with internal requirements as well as established industry standards such as PCI-DSS, FFIEC, GLBA, etc. Develop and oversee a training program for employees on effective risk management and compliance requirements to foster a risk-aware culture. Stay abreast of emerging security threats, technologies, and potential impacts on the financial services industry. Develop and maintain a comprehensive IT risk management program to ensure the integrity, confidentiality, and availability of information owned, controlled, or processed by the organization. Conduct risk assessments to identify vulnerabilities, assess potential impacts, and determine appropriate measures to manage risks effectively. Collaborate with IT and security teams to implement risk mitigation strategies and solutions. Monitor and report on compliance with IT/security policies, as well as the effectiveness of the controls and requirements. Provide training and guidance to staff on risk management and operational process hygiene. Stay informed about the latest control challenges and regulatory changes that may affect the organization. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum of 12 years' experience in Information/Cyber Security field Minimum 10 years of information security monitoring and response or related experience. Minimum of 3 years' experience managing or coordinating resources such as people or projects Additional Qualifications Demonstrated experience analyzing complex Information Security data sets within subject area specialty. Demonstrated knowledge of Information Security landscape threats, trends, technologies. Demonstrated knowledge of financial regulation and control frameworks applicable to cyber security or IT risk. Excellent communication and interpersonal skills. Including a strong ability to create positive and professional business relationships with internal clients. Strong commitment to working as a team and providing excellent customer service. Exposure to banking or equivalent highly controlled technology environment is preferred. Master's degree in business, computer science or related field preferred. Professional certifications (CPA, CISA, CISM, CISSP, GSEC, etc.) are highly desired. Demonstrated experience with Industry or subject specific analysis or assessment frameworks is highly desired (FAIR, NIST CSF, etc.). Experience in banking/financial industry is strongly preferred. Formalized training in cyber security analysis or assessment techniques. Big 4 experience is highly preferred. Proven experience in managing compliance with financial industry regulations and standards. Strong analytical skills to triage identified security vulnerabilities, risks, and design and implement effective mitigation strategies is preferred. Excellent communication skills, capable of effectively engaging and influencing various stakeholders from IT security technicians to executive management. Strong understanding of network infrastructure, database security, and data protection technologies is preferred. Experience with risk assessment tools, technologies, and methods. Familiarity with third party risk management and SOC reports. Minimum 2 years audit and assessment engagement management experience. Proficiency in creating and maintaining policies and compliance documentation. Familiarity with industry standards and frameworks such as ISO 27001, NIST, COBIT, and GDPR. Excellent communication, analytical, and organizational skills. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $100,000 - $170,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish . click apply for full job details
Account Executive Senior-LFS US-TN-Knoxville Job ID: 34356 Type: Full-Time # of Openings: 1 Category: Sales/Business Development TN - Knoxville About the Role Sells the full product portfolio of digital printers, plotters, scanners and software solutions to the marketplace. Responsible for finding new customers, building and maintaining relationships with the existing customer base with a focus on long-term customer development. Recognizes customer needs, identifies new opportunities and translates these into Canon solutions. This role requires you to live within a reasonable commuting distance to Tennessee area so that you can adequately execute your job responsibilities. Your Impact - Prospects/cold calls in new markets to attract new business while maintaining and expanding services to existing clients. - Translates feature functionality of hardware and software into customer value added benefits. - Meets required sales activities including demonstrations and proposals. - Manages complex sales cycles utilizing a consultative solution selling approach. - Develops proposals outlining unique customer business applications, pricing and implementation plans. - Utilizes internal resources, including product specialists and technical support, to effectively present Canon USA's solutions to customers. - Updates and maintains customer and prospect database utilizing internal software. - Builds upon customer satisfaction and retention. About You: The Skills & Expertise You Bring Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience. - Sales experience with proven success identifying target markets and potential customers. - Excellent presentation, negotiation and interpersonal skills. - Results orientation with the ability to work independently. - Strong analytical skills with the ability to identify processes and workflows. - Uses time effectively and efficiently and sets priorities. - Working knowledge of digital/network systems. - Ability to utilize computer applications (i.e.: Microsoft Office). - Travel throughout assigned territory, may include overnights (valid driver's license and acceptable driving record necessary). We are providing the anticipated base salary range for this role: $61,800 - $92,520 annually. This role is eligible for incentive compensation under the terms of an applicable plan and/or policy. This role is also eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . Posting Tags PIe8d815ea1-
06/04/2026
Full time
Account Executive Senior-LFS US-TN-Knoxville Job ID: 34356 Type: Full-Time # of Openings: 1 Category: Sales/Business Development TN - Knoxville About the Role Sells the full product portfolio of digital printers, plotters, scanners and software solutions to the marketplace. Responsible for finding new customers, building and maintaining relationships with the existing customer base with a focus on long-term customer development. Recognizes customer needs, identifies new opportunities and translates these into Canon solutions. This role requires you to live within a reasonable commuting distance to Tennessee area so that you can adequately execute your job responsibilities. Your Impact - Prospects/cold calls in new markets to attract new business while maintaining and expanding services to existing clients. - Translates feature functionality of hardware and software into customer value added benefits. - Meets required sales activities including demonstrations and proposals. - Manages complex sales cycles utilizing a consultative solution selling approach. - Develops proposals outlining unique customer business applications, pricing and implementation plans. - Utilizes internal resources, including product specialists and technical support, to effectively present Canon USA's solutions to customers. - Updates and maintains customer and prospect database utilizing internal software. - Builds upon customer satisfaction and retention. About You: The Skills & Expertise You Bring Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience. - Sales experience with proven success identifying target markets and potential customers. - Excellent presentation, negotiation and interpersonal skills. - Results orientation with the ability to work independently. - Strong analytical skills with the ability to identify processes and workflows. - Uses time effectively and efficiently and sets priorities. - Working knowledge of digital/network systems. - Ability to utilize computer applications (i.e.: Microsoft Office). - Travel throughout assigned territory, may include overnights (valid driver's license and acceptable driving record necessary). We are providing the anticipated base salary range for this role: $61,800 - $92,520 annually. This role is eligible for incentive compensation under the terms of an applicable plan and/or policy. This role is also eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . Posting Tags PIe8d815ea1-
Database Support Specialist $25.50 - $27.00/hour - annual performance & salary reviews Excellent Medical, Dental, Vision Insurance - Day 1 of Employment 401k with Match Generous Paid Time Off - Holidays, Personal & Vacation Full-time - 40 hours/week, Monday - Friday, 8 AM - 5 PM Responsibilities Manage pricing-related emails and requests, including requesting, reviewing, and processing updated vendor price files. Set up new customers and suppliers, ensuring accurate and complete system data. Maintain and manage discontinued items, including system updates and cross-functional communication. Process miscellaneous ToolDB requests, including: Unlinked contacts Item location additions Contact additions KM voucher notepads Monitor and manage open order reports for Advanced Supply accounts. Review order status for past-due and at-risk items, coordinating with order takers to ensure critical items are reviewed and prioritized. Provide Tool-Expedite support, including tracking urgent orders, following up with suppliers, and communicating status updates internally. Other miscellaneous duties and responsibilities as required by the position. Requirements Solid understanding of database administration, including data entry, field merging, and general computer operations. Ability to thrive in a fast-paced, dynamic environment with a flexible and proactive approach to changing priorities. Proficient in Microsoft Excel; familiarity with Microsoft Access is a plus but not required. Strong problem-solving skills with the ability to troubleshoot and resolve issues effectively. Exceptional attention to detail and accuracy. Strong interpersonal and communication skills, with the ability to foster a positive and productive work environment while collaborating effectively with customers, colleagues, vendors, and management. Why our company? Productivity is known for its impressive customer service and integrity within our industry. That reputation is only achieved by hiring the right people, treating them with respect, providing excellent customer service, and acting with integrity where our employees are concerned. We are a stable, established company, and we've been around for a long time! Over the years, we have continued to grow, learn, evolve, and expand, providing growth opportunities to our long-term employees. We are committed to providing Equal Employment Opportunities to all employees and applicants. IND123 Compensation details: 25.5-27 Hourly Wage PI44f429ede5-
06/03/2026
Full time
Database Support Specialist $25.50 - $27.00/hour - annual performance & salary reviews Excellent Medical, Dental, Vision Insurance - Day 1 of Employment 401k with Match Generous Paid Time Off - Holidays, Personal & Vacation Full-time - 40 hours/week, Monday - Friday, 8 AM - 5 PM Responsibilities Manage pricing-related emails and requests, including requesting, reviewing, and processing updated vendor price files. Set up new customers and suppliers, ensuring accurate and complete system data. Maintain and manage discontinued items, including system updates and cross-functional communication. Process miscellaneous ToolDB requests, including: Unlinked contacts Item location additions Contact additions KM voucher notepads Monitor and manage open order reports for Advanced Supply accounts. Review order status for past-due and at-risk items, coordinating with order takers to ensure critical items are reviewed and prioritized. Provide Tool-Expedite support, including tracking urgent orders, following up with suppliers, and communicating status updates internally. Other miscellaneous duties and responsibilities as required by the position. Requirements Solid understanding of database administration, including data entry, field merging, and general computer operations. Ability to thrive in a fast-paced, dynamic environment with a flexible and proactive approach to changing priorities. Proficient in Microsoft Excel; familiarity with Microsoft Access is a plus but not required. Strong problem-solving skills with the ability to troubleshoot and resolve issues effectively. Exceptional attention to detail and accuracy. Strong interpersonal and communication skills, with the ability to foster a positive and productive work environment while collaborating effectively with customers, colleagues, vendors, and management. Why our company? Productivity is known for its impressive customer service and integrity within our industry. That reputation is only achieved by hiring the right people, treating them with respect, providing excellent customer service, and acting with integrity where our employees are concerned. We are a stable, established company, and we've been around for a long time! Over the years, we have continued to grow, learn, evolve, and expand, providing growth opportunities to our long-term employees. We are committed to providing Equal Employment Opportunities to all employees and applicants. IND123 Compensation details: 25.5-27 Hourly Wage PI44f429ede5-
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors Performing on-call duties and participating in scheduled maintenance and change management activities Contributing to documentation and process improvement initiatives based on your analysis of operational issues Helping to train and onboard new team members Physical requirements: Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Working in cramped and/or elevated locations Bending, lifting, stretching, and reaching Standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation Work in a noisy environment Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. A day in the life As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you: Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided. About the team Why AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion of events fosters stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - High school or equivalent diploma - 1+ years of computer/server hardware troubleshooting or related IT experience - Ability to work on a flexible schedule including days, nights, and/or weekends. PREFERRED QUALIFICATIONS - Experience managing work and priorities through a ticketing system - Experience working in a Data Center environment - An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.) - Understanding of network design, protocols and layer 1/2 troubleshooting Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at . USA, OR, Boardman - 27.00 - 48.00 USD hourly
06/03/2026
Full time
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors Performing on-call duties and participating in scheduled maintenance and change management activities Contributing to documentation and process improvement initiatives based on your analysis of operational issues Helping to train and onboard new team members Physical requirements: Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Working in cramped and/or elevated locations Bending, lifting, stretching, and reaching Standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation Work in a noisy environment Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. A day in the life As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you: Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided. About the team Why AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion of events fosters stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - High school or equivalent diploma - 1+ years of computer/server hardware troubleshooting or related IT experience - Ability to work on a flexible schedule including days, nights, and/or weekends. PREFERRED QUALIFICATIONS - Experience managing work and priorities through a ticketing system - Experience working in a Data Center environment - An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.) - Understanding of network design, protocols and layer 1/2 troubleshooting Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at . USA, OR, Boardman - 27.00 - 48.00 USD hourly
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States). NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include: - Prioritize and assign trouble tickets to data center technicians and operators - Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations - Developing Career Paths for the employees and to make updates in our internal tools. - Recruit and train data technicians to ensure appropriate staffing levels - Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics - Ensure all operational KPIs and metrics are being measured and met - Inspire and guide improvement in team process, technology innovation and automation - Manage Large Scale Events (outages) and act as the call leader - Manage and improve the work-flows and through-put for data centers operations - Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs - Maintain the on-call schedule coordinating absences and vacations - Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience A day in the life As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you: Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided. About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Work a flexible schedule including weekends, nights, and holidays - 18+ months of computer/server hardware troubleshooting or related IT experience - 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair) PREFERRED QUALIFICATIONS - Experience in a data center or other critical environment - Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.) - Industry standard certifications (CompTIA, CCENT, Network+) - Understanding of Linux or similar operating systems - Behavioral interviewing and hiring experience - Experience training and onboarding of new team members Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, OR, Hermiston - 78 300.00 USD annually
06/03/2026
Full time
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States). NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include: - Prioritize and assign trouble tickets to data center technicians and operators - Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations - Developing Career Paths for the employees and to make updates in our internal tools. - Recruit and train data technicians to ensure appropriate staffing levels - Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics - Ensure all operational KPIs and metrics are being measured and met - Inspire and guide improvement in team process, technology innovation and automation - Manage Large Scale Events (outages) and act as the call leader - Manage and improve the work-flows and through-put for data centers operations - Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs - Maintain the on-call schedule coordinating absences and vacations - Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience A day in the life As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you: Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided. About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Work a flexible schedule including weekends, nights, and holidays - 18+ months of computer/server hardware troubleshooting or related IT experience - 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair) PREFERRED QUALIFICATIONS - Experience in a data center or other critical environment - Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.) - Industry standard certifications (CompTIA, CCENT, Network+) - Understanding of Linux or similar operating systems - Behavioral interviewing and hiring experience - Experience training and onboarding of new team members Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, OR, Hermiston - 78 300.00 USD annually
Transform network infrastructure by joining our dynamic team! You'll be at the forefront of developing innovative solutions that drive network stability and scalability, using your technical expertise to create automated systems that power global technological advancement. Network Install Technicians will collaborate with cross-functional teams, troubleshoot complex technical scenarios, and implement strategic solutions that keep our network running seamlessly. Expect to engage in hands-on technical work that requires creativity, precision, and a passion for technological innovation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States). NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities Moving and implementing large enterprise equipment Installing Fiber and Copper cabling and patching cabling between equipment Ensuring proper safety and security standards are maintained during cabling and rack installation, Following well established hardware installation procedures and break-fix activities Safely using material handling tools and equipment Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided Physical Requirements: Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed Working in cramped and/or elevated and/or noisy environments Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-a BASIC QUALIFICATIONS - High School diploma or equivalent - 1+ year of experience in any of the following or similar technical or vocational roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operation PREFERRED QUALIFICATIONS - Knowledge of network cabling, optic types, and test equipment - Experience with cabling infrastructure best practices and methodologies - Industry standard certifications (CompTIA, CCENT, Network+) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at . USA, OR, Hermiston - 27.00 - 48.00 USD hourly
06/03/2026
Full time
Transform network infrastructure by joining our dynamic team! You'll be at the forefront of developing innovative solutions that drive network stability and scalability, using your technical expertise to create automated systems that power global technological advancement. Network Install Technicians will collaborate with cross-functional teams, troubleshoot complex technical scenarios, and implement strategic solutions that keep our network running seamlessly. Expect to engage in hands-on technical work that requires creativity, precision, and a passion for technological innovation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States). NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities Moving and implementing large enterprise equipment Installing Fiber and Copper cabling and patching cabling between equipment Ensuring proper safety and security standards are maintained during cabling and rack installation, Following well established hardware installation procedures and break-fix activities Safely using material handling tools and equipment Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided Physical Requirements: Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed Working in cramped and/or elevated and/or noisy environments Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-a BASIC QUALIFICATIONS - High School diploma or equivalent - 1+ year of experience in any of the following or similar technical or vocational roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operation PREFERRED QUALIFICATIONS - Knowledge of network cabling, optic types, and test equipment - Experience with cabling infrastructure best practices and methodologies - Industry standard certifications (CompTIA, CCENT, Network+) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at . USA, OR, Hermiston - 27.00 - 48.00 USD hourly
Job DescriptionJob Description Responsibilities: Program, setup and operate computer numerically controlled (CNC) machine tools such as multi-axis lathes. Able to self-sufficiently take various metal types from raw stock to finished product. Familiar with today's technology of cutting tools and machining practices. Plans and lays out work from customer drawings and other specifications. Determines speeds, feeds, tolerances, and sequence of machine operations on a variety of machine tools or performs a complete sequence of operation. Makes all setups and adjusts machines, making trial cuts as necessary. Finishes metal by hand or machine. Uses such specialized measuring instruments as vernier calipers, micrometers, surface gages, profilometer, CMM, vision systems, and dial indicators. Utilizes trigonometric formulas in order to calculate complex and/or component angles and dimensions. Uses shop mathematics and standard handbook formulas in computing dimensions for planning and laying out work. Use computer and necessary software as required. Fusion360 is preferred. Mastercam is acceptable. Perform other duties as required. Qualifications: High school diploma or equivalent required. 5 years' experience preferred, but not required. The ability to work with others and a good work ethic, required. Candidate must be authorized to work in the United States on a full-time basis, required. We offer competitive rates, comprehensive medical/dental plans, 401(k) plans, paid holidays, vacation/sick allowance, disability insurance, tuition assistance/reimbursement. Wages will be determined by experience. Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more. We're proud of the investments we've made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies. Our Services W3Global understands the natural ups and downs of an organization's staffing needs. We are continuously adapting to industry and economic changes to find the right candidates. We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding. We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software. Our Expertise W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company's unique needs. As a W3Global client, you'll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more. We're proud of the investments we've made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies. Our Services W3Global understands the natural ups and downs of an organization's staffing needs. We are continuously adapting to industry and economic changes to find the right candidates. We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding. We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software. Our Expertise W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company's unique needs. As a W3Global client, you'll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.
06/03/2026
Full time
Job DescriptionJob Description Responsibilities: Program, setup and operate computer numerically controlled (CNC) machine tools such as multi-axis lathes. Able to self-sufficiently take various metal types from raw stock to finished product. Familiar with today's technology of cutting tools and machining practices. Plans and lays out work from customer drawings and other specifications. Determines speeds, feeds, tolerances, and sequence of machine operations on a variety of machine tools or performs a complete sequence of operation. Makes all setups and adjusts machines, making trial cuts as necessary. Finishes metal by hand or machine. Uses such specialized measuring instruments as vernier calipers, micrometers, surface gages, profilometer, CMM, vision systems, and dial indicators. Utilizes trigonometric formulas in order to calculate complex and/or component angles and dimensions. Uses shop mathematics and standard handbook formulas in computing dimensions for planning and laying out work. Use computer and necessary software as required. Fusion360 is preferred. Mastercam is acceptable. Perform other duties as required. Qualifications: High school diploma or equivalent required. 5 years' experience preferred, but not required. The ability to work with others and a good work ethic, required. Candidate must be authorized to work in the United States on a full-time basis, required. We offer competitive rates, comprehensive medical/dental plans, 401(k) plans, paid holidays, vacation/sick allowance, disability insurance, tuition assistance/reimbursement. Wages will be determined by experience. Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more. We're proud of the investments we've made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies. Our Services W3Global understands the natural ups and downs of an organization's staffing needs. We are continuously adapting to industry and economic changes to find the right candidates. We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding. We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software. Our Expertise W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company's unique needs. As a W3Global client, you'll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more. We're proud of the investments we've made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies. Our Services W3Global understands the natural ups and downs of an organization's staffing needs. We are continuously adapting to industry and economic changes to find the right candidates. We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding. We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software. Our Expertise W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company's unique needs. As a W3Global client, you'll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.