TEKsystems
South Fallsburg, New York
Job DescriptionJob DescriptionEntry Level Field Support Technician Category: Technical Support Engineer / Analyst Location: On-site Healthcare Environment Schedule: Full-time Rotating evenings & limited weekends Position Summary We are seeking a Field Support Technician to support end users in a busy medical environment through hands-on and remote technical support. This role is open to green and early-career candidates, including recent college graduates, technical training program attendees, and candidates with internship or school-based IT experience. The ideal candidate is not expected to know everything on day one. We are looking for a reliable, customer-focused individual with strong communication skills, a willingness to learn, and a genuine interest in IT support. Training, mentorship, and real-world exposure will be provided. Who This Role Is Ideal For Recent college graduates (IT, Computer Science, Information Systems, or related fields) Candidates from technical training or workforce development programs Individuals with IT internships, lab, classroom, or school help desk experience Career changers with foundational technical exposure and strong people skills What We're Really Looking For A positive attitude and strong work ethic Comfort interacting with end users in person and remotely Ability to follow processes, document work, and ask good questions Interest in building a long-term career in IT support or engineering Must-Have Skills (Entry-Level Friendly) Exposure to help desk or technical support (school, internship, or professional) Basic troubleshooting skills for desktop or end-user issues Familiarity with ticketing systems or structured issue tracking Windows 10 or Windows 11 usage or support experience Nice-to-Have Skills Active Directory or basic account management exposure Hardware setup, imaging, or deployment experience Field support, desktop support, or hands-on technical labs Experience in healthcare, education, or other fast-paced environments Job Type & Location This is a Contract to Hire position based out of South Fallsburg, NY. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in South Fallsburg,NY. Application Deadline This position is anticipated to close on May 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job DescriptionJob DescriptionEntry Level Field Support Technician Category: Technical Support Engineer / Analyst Location: On-site Healthcare Environment Schedule: Full-time Rotating evenings & limited weekends Position Summary We are seeking a Field Support Technician to support end users in a busy medical environment through hands-on and remote technical support. This role is open to green and early-career candidates, including recent college graduates, technical training program attendees, and candidates with internship or school-based IT experience. The ideal candidate is not expected to know everything on day one. We are looking for a reliable, customer-focused individual with strong communication skills, a willingness to learn, and a genuine interest in IT support. Training, mentorship, and real-world exposure will be provided. Who This Role Is Ideal For Recent college graduates (IT, Computer Science, Information Systems, or related fields) Candidates from technical training or workforce development programs Individuals with IT internships, lab, classroom, or school help desk experience Career changers with foundational technical exposure and strong people skills What We're Really Looking For A positive attitude and strong work ethic Comfort interacting with end users in person and remotely Ability to follow processes, document work, and ask good questions Interest in building a long-term career in IT support or engineering Must-Have Skills (Entry-Level Friendly) Exposure to help desk or technical support (school, internship, or professional) Basic troubleshooting skills for desktop or end-user issues Familiarity with ticketing systems or structured issue tracking Windows 10 or Windows 11 usage or support experience Nice-to-Have Skills Active Directory or basic account management exposure Hardware setup, imaging, or deployment experience Field support, desktop support, or hands-on technical labs Experience in healthcare, education, or other fast-paced environments Job Type & Location This is a Contract to Hire position based out of South Fallsburg, NY. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in South Fallsburg,NY. Application Deadline This position is anticipated to close on May 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
RennerBrown Staffing
Blue Bell, Pennsylvania
Job DescriptionJob Description The position coordinates, diagnoses, and troubleshoots incoming employee calls using industry best practices. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from company users in offices across the country or working remotely. Deliver timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides ticket status updates to management and end-users. Supports and maintains effective relationships with users. Upholds standard operating procedures and customer service guidelines relating to remote IT support. Responsibilities: Field incoming service desk requests from end users via both telephone and e-mail in a courteous manner. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Document all pertinent end user identification information, including things like name, department, contact information, and detailed nature of problem or issue. Build rapport and elicit problem details from service desk customers. Prioritize and escalate problems (when required) to the appropriately experienced technician. Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Install software. Test fixes to ensure problem has been adequately resolved and perform post-resolution follow up on help requests. Update knowledge base as needed. Knowledge and Skills: Knowledge of basic computer hardware, software, and peripherals including but not limited to: Windows 10 Office 365 SharePoint Virtual Desktops iPhone / iPad support Active Directory administration Microsoft System Center Configuration Manager (SCCM) Printers / Copiers Working knowledge of a range of PC, network, and system diagnostic utilities. Exceptional written and oral communication skills. Proficiency in both English and Spanish is preferred. Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation and troubleshooting skills.
Job DescriptionJob Description The position coordinates, diagnoses, and troubleshoots incoming employee calls using industry best practices. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from company users in offices across the country or working remotely. Deliver timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides ticket status updates to management and end-users. Supports and maintains effective relationships with users. Upholds standard operating procedures and customer service guidelines relating to remote IT support. Responsibilities: Field incoming service desk requests from end users via both telephone and e-mail in a courteous manner. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Document all pertinent end user identification information, including things like name, department, contact information, and detailed nature of problem or issue. Build rapport and elicit problem details from service desk customers. Prioritize and escalate problems (when required) to the appropriately experienced technician. Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Install software. Test fixes to ensure problem has been adequately resolved and perform post-resolution follow up on help requests. Update knowledge base as needed. Knowledge and Skills: Knowledge of basic computer hardware, software, and peripherals including but not limited to: Windows 10 Office 365 SharePoint Virtual Desktops iPhone / iPad support Active Directory administration Microsoft System Center Configuration Manager (SCCM) Printers / Copiers Working knowledge of a range of PC, network, and system diagnostic utilities. Exceptional written and oral communication skills. Proficiency in both English and Spanish is preferred. Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation and troubleshooting skills.
Blanchard Valley Hospital
Findlay, Ohio
PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution tier, priority, any other pertinent details and escalate to the proper group for resolution. JOB DUTIES/RESPONSIBILITIES Duty 1: Maintain and update documentation and knowledge base articles for job duties and responsibilities Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc. Duty 3: Prepare for and participate in meetings with supervisors and other to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc. Duty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups Duty 5: Utilizes change management process for all system changes Duty 6: Communicate to management on status of problems and recommend improvements to systems Duty 7: Document, maintain, upgrade or replace hardware and software systems Duty 8: Maintain assets in asset management applications. REQUIRED QUALIFICATIONS Associate's degree in computer science, technical/vocational training or equivalent work experience 1+ years of customer support in a technical field 1 to 3 years of technical support experience Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch The ability to work independently as well as in a team environment Ability to be on call Well-developed communication, organization, and customer relations skills Strong technical skills A positive attitude and a professional appearance Ability to create and maintain operating system images Knowledge of software and operating system deployments utilizing automation, helpful Positive service-oriented interpersonal and communication skills required. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS A+ Certification preferred Microsoft Certified Desktop Support Technician Certification preferred PHYSICAL DEMANDS Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. This position is required to lift up to 50 lbs.
PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution tier, priority, any other pertinent details and escalate to the proper group for resolution. JOB DUTIES/RESPONSIBILITIES Duty 1: Maintain and update documentation and knowledge base articles for job duties and responsibilities Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc. Duty 3: Prepare for and participate in meetings with supervisors and other to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc. Duty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups Duty 5: Utilizes change management process for all system changes Duty 6: Communicate to management on status of problems and recommend improvements to systems Duty 7: Document, maintain, upgrade or replace hardware and software systems Duty 8: Maintain assets in asset management applications. REQUIRED QUALIFICATIONS Associate's degree in computer science, technical/vocational training or equivalent work experience 1+ years of customer support in a technical field 1 to 3 years of technical support experience Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch The ability to work independently as well as in a team environment Ability to be on call Well-developed communication, organization, and customer relations skills Strong technical skills A positive attitude and a professional appearance Ability to create and maintain operating system images Knowledge of software and operating system deployments utilizing automation, helpful Positive service-oriented interpersonal and communication skills required. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS A+ Certification preferred Microsoft Certified Desktop Support Technician Certification preferred PHYSICAL DEMANDS Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. This position is required to lift up to 50 lbs.
