35 jobs found

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description About the Role: The Field Support Technician at PipeBurst Pro is pivotal in ensuring the flawless performance of our PipeBurst Pro 5 product line, delivering top-tier service to luxury high-rise condominiums and commercial buildings. This role involves extensive travel, up to 75% of the time, to client sites across various locations. The technician will install new, troubleshoot, and maintain PipeBurst Pro 5 systems. Working closely with clients and internal teams, the technician will provide exceptional service, ensuring all technical issues are resolved promptly. The role also includes conducting regular inspections and preventive maintenance to uphold the reliability and performance of PipeBurst Pro 5 systems, contributing significantly to PipeBurst Pro's mission of delivering cutting-edge solutions to high-end properties. Minimum Qualifications: High school diploma or equivalent. Proven experience in a technical support or field service role. Basic understanding of electronic and mechanical systems. Preferred Qualifications: Associate's degree in a related field or equivalent technical certification. Experience with IOT devices or similar smart technologies. Previous customer service experience in a technical environment. Responsibilities: Execute on-site installation and repairs of PipeBurst Pro systems. Conduct system setup and preparation of PipeBurst Pro systems at PipeBurst Pro's headquarters. Perform regular maintenance checks and inspections to ensure optimal performance of installed PipeBurst Pro systems. Provide technical support and guidance to clients, including property managers and facility teams in luxury high-rise condominiums and commercial buildings. Document all service activities, including repairs, maintenance, and client interactions, using PipeBurst Pro's reporting tools. Collaborate with PipeBurst Pro's engineering and support teams to resolve complex technical issues related to PipeBurst Pro systems. Skills: The Field Support Technician must possess strong problem-solving abilities to diagnose and resolve issues with PipeBurst Pro systems efficiently. Effective communication skills, punctuality, and professionalism are essential for interacting with high-end clients and internal teams, ensuring clear and professional guidance. Attention to detail is critical for accurately documenting service activities and performing thorough maintenance tasks. Preferred skills include familiarity with PipeBurst Pro systems or similar technologies, enhancing the technician's ability to deliver specialized services. A blend of technical expertise and interpersonal skills will enable the technician to excel in delivering exceptional support to PipeBurst Pro's clients in luxury and commercial settings, driving the success of our PipeBurst Pro product line. Expected Salary Range: Hourly position starting between $23 - $27 per hour; approximately $47,000 to $56,000 annually. Overtime expected while traveling. Benefits: Medical plans through United Health Care o 5 plans to choose from, 2 are paid 100% by the company for the employee. Dental plans through Aetna Dental o 2 plans to choose from, 1 is paid 100% by the company for the employee. Vision Plan through VSP Life and Disability plans Company matched 401K 2 weeks PTO, 7 paid Holidays, Additionally we are closed between Christmas and New Years holidays (fully paid).

Job Description Job Description Low Voltage Security (Tiers I / II / III) SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation! Job Summary: The Low Voltage Security Technician at SafeTouch Security installs, services, troubleshoots, repairs, upgrades, and maintains residential and small-business security, surveillance, access control, and smart-home systems. This role supports burglar alarms, cameras, video doorbells, access control, smart-home devices, and related low-voltage equipment. Technicians progress through three tiers based on technical expertise, independence, troubleshooting capability, and leadership responsibilities. Duties and Responsibilities - all three tiers: Install, service, troubleshoot, repair, and maintain residential and small-business security and smart-home systems. Run, secure, terminate, and label low-voltage wiring through attics, walls, crawlspaces, ceilings, and other structures. Mount, configure, program, and test alarm panels, keypads, sensors, cameras, video doorbells, smart locks, access control devices, and related equipment. Diagnose wiring, panel, sensor, communication, networking, and device connectivity issues; implement corrective solutions. Perform system testing, inspections, preventative maintenance, upgrades, and quality-control checks. Educate customers on system operation, mobile applications, troubleshooting, and best practices. Maintain accurate documentation of job notes, equipment usage, serial numbers, service outcomes, and inventory. Ensure compliance with company installation standards, safety protocols, industry codes, and regulatory requirements. Maintain clean, organized, and hazard-free job sites, including end-of-job cleanup. Participate in after-hours/on-call rotation. Perform additional duties as required to support evolving business needs. Tier Progression Responsibilities: Tier I Assist senior technicians with installations and service work. Perform basic installations, equipment mounting, and wiring support. Conduct basic testing and troubleshooting under supervision. Learn panel programming, system configuration, and diagnostic procedures. Tier II Independently complete standard residential and small-business installations and service calls. Troubleshoot and resolve intermediate technical issues involving wiring, sensors, panels, cameras, and connectivity. Perform system expansions, upgrades, and equipment replacements. Provide guidance and training support to Tier I technicians. Tier III Independently lead complex installations, takeovers, advanced troubleshooting, and integrated system projects. Design and recommend customized security and smart-home solutions. Perform advanced diagnostics on integrated and network-connected systems. Conduct audits, inspections, and quality assurance reviews. Mentor, train, and provide technical leadership to lower-tier technicians. Assist with process improvement, SOP (Standard Operating Procedure) development, and field best practices. Requirements by Tier: Tier I High school diploma or equivalent. Basic understanding of low-voltage wiring or related technical aptitude. Willingness to learn installation and service of security systems. Ability to use hand tools, ladders, testers, and installation equipment safely. Tier II High school diploma or equivalent. 2+ years of experience in security/alarm/low-voltage installation or service. Strong knowledge of alarm systems, wiring methods, device programming, and troubleshooting. Ability to independently manage installation and service appointments. Tier III High school diploma or equivalent. 3+ years of experience in security/alarm installation and service. Advanced knowledge of integrated security systems, diagnostics, networking basics, and programming. Demonstrated ability to lead complex technical work and mentor junior technicians. Industry/manufacturer certifications preferred. Additional Requirements - all three tiers: Strong problem-solving and analytical skills; detail-oriented with technical aptitude. Excellent communication and interpersonal skills with customers, coworkers, and vendors. Work independently and collaboratively in a team environment. Proficiency with mobile apps, service software, and basic computer systems. Pass drug screening and background check requirements. Valid driver's license with an insurable driving record and ongoing compliance with SafeTouch fleet policy. Bilingual skills are a plus. Physical Requirements - all three tiers: Work indoors and outdoors in varying conditions, including attics, crawl spaces, roofs, and uneven or slippery surfaces. Stand, walk, sit, bend, kneel, crouch, reach, and safely ascend/descend stairs or ladders for extended periods. Move and handle equipment or materials up to 50 pounds. Use hand tools, power equipment, and technology safely, requiring adequate vision, hearing, and manual dexterity. Observe details, read documents (electronic or hard copy), and present or exchange information clearly in person, by phone, in writing, or electronically. Communicate effectively during interpersonal interactions and presentations. Drive to and from work and client sites as business needs require. May be exposed to loud noise environments. Job Type: Full-time, non-exempt Core Work Hours/Availability: Regular schedule: 7:00 AM to 4:00 PM Monday through Friday, with overtime as business needs require. Available to work Saturdays on a rotational basis. Training schedule: Typically Monday through Friday during the initial training period. Participate in a rotating on-call schedule, with a $75 stipend for each assigned on-call period. Travel: Approximately 10% Pay Range: $20 - 32/hour Benefits: Competitive pay plus quarterly incentive opportunities Comprehensive benefits package (medical, dental, vision) 401(k) with match Paid time off and holidays Opportunities for professional development and growth SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Alternate

Job Description Job Description Northern Star Resources Limited (ASX: NST) is an Australian ASX 100 gold producer with three Tier-1 world-class projects located in highly prospective and low sovereign risk regions of Australia and North America. Northern Star is the largest Australian gold producer and among the top 10 gold miners globally. Northern Star continues to invest in building a strong asset base through strategic acquisitions and aggressive exploration to extend the mine lives across its world-class operations and generate earning accretive value for its Shareholders through operational effectiveness. We currently have a challenging and rewarding opportunity for an underground Communications Technician at our world-class Pogo operation in Alaska on a rotational camp schedule. What do we offer? Vibrant hub of activity on site, with the ability to be part of successful and productive team Permanent position and extended mine-life offering job security. Excellent remuneration package with bonuses, insurances, 401k and paid leave. Ongoing development opportunities and growth within a company that continuously invest in their people. What's the role? The Communications Technician reports to the Electrical Supervisor and the primary role is to be responsible for the installation, maintenance and fault finding of the communications infrastructure both underground and on the surface within the Mining, Processing and Maintenance Departments. Duties include: Complete any task as required by the Electrical Supervisor. Provide support to continuous improvement projects within the Mining Department. Assist with commissioning and start up of new installations. Act as a technical reference point and mentor to junior ranked personnel within the department. Implement minor software/hardware/graphic interface changes as directed in accordance with site operating procedures, tools and methodologies. Work with supervisors and vendors to develop solutions and seek resolution to complex communications problems. Assist in the development of operational and functional procedures related to systems within your area of responsibility. Ensure that all reporting required meets the Company's Standards and is completed and distributed on time. Carry out planned weekly and monthly maintenance. Operate Integrated Tool Carrier/Front End Loader. What are we looking for? You'll be a highly organised individual who will display behaviour consistent to our Northern Star Values of Safety, Teamwork, Accountability, Respect and Results, looking to work with the business for the long term and be an integral part in its future growth and development. The specifics: Minimum 3 years relevant experience in the mining industry. Experience in: 2-way radio troubleshooting and programming. Vehicle proximity, Citect Scada, Schneider Control, satellite television/digital systems, digital radio, VHF/UHF leaky feeder systems. IP Network planning and configuration. Microwave and/or satellite communications links. Troubleshooting complex electronic circuits Wattmeter's, Spectrum Analyzers, Vector Network Analyzers, OTDR's Fusion Splicers, Oscilloscopes and Multi-meters. Terminating, Cat5, RJ11, Coax, Fiber (Fuse on Connectors_) and D-Shell Connectors. Computer literacy - Microsoft Office, Micromine Good communication skills. High level planning and organisational skills. Flexibility to adapt to improved procedures and practices. Ability to work in teams and apply analytical problem solving. Ability to work autonomously. Ability to handle multiple complex tasks simultaneously and work under pressure. Awareness of the Mine Safety and Health Administration (MSHA) Act & Regulations. Be able to pass a background check and post offer physical. The Details: Working a 3 week on, 3 week off rotating schedule of days and nights, up to 12 hours a day or more at a remote campsite. Extreme conditions, including but not limited to extreme and changing weather conditions, dust, mud, varying levels of noise, varying degrees of light and dark, in and around artificial light and in a confined work area. Employees are required to stay on site at the company provided camp during the work rotation. Camp facilities provide dining service, games room, exercise & weight room, sauna, and accommodation rooms. Dormitory rooms have a land line phone, great Wi-Fi & cable TV. Cell service is available through Wi-Fi. The Company provides a bus service to and from Fairbanks, Delta Junction and Tok, Alaska. Why join us? When you join our Company, you join the Northern Star Team. You will be engaged in a dynamic work environment where you will be valued as an integral part of the team, and where you can develop and grow with our business. Northern Star actively supports and contributes to the local community in which we operate. We are a proud supporter of the Veterans' Employment Commitment and recognise the advantage of a diversified workplace including diversity of gender, thought, experience, and ethnicity. We encourage applications from diverse backgrounds and strive for workplace excellence. Want to know more about Northern Star? Check out our website here: or follow us on linked in: -star-resources-limited/ Shortlisting for this role will begin immediately. Candidates living in the Fairbanks North Star Borough, Delta and Tok regions will be given first consideration. Due to the large volume of applications, only applicants who are shortlisted will be contacted.

Job Description Job Description OneSource Building Technologies provides world-class voice and data infrastructure services to mid-tier and large enterprises, both domestically and internationally. With expertise across three key areas-provisioning and maintenance services, management and monitoring services, and workforce augmentation-OneSource delivers tailored solutions for asset management, network installation, and specialized technology staffing. Headquartered in Houston, Texas, the company focuses on driving business value, reducing costs, and maximizing efficiency for its clients. By partnering with OneSource, organizations experience innovative solutions and meaningful growth opportunities. The NOC Agent is responsible for basic support for our project management teams, technicians, and customers. The NOC agents will be the front line for coordination between project management and technicians with incident reporting and ticketing monitoring. Company Description OneSource Building Technologies provides world-class voice and data infrastructure services to mid-tier and large enterprises, both domestically and internationally. With expertise across three key areas-provisioning and maintenance services, management and monitoring services, and workforce augmentation-OneSource delivers tailored solutions for asset management, network installation, and specialized technology staffing. Headquartered in Houston, Texas, the company focuses on driving business value, reducing costs, and maximizing efficiency for its clients. By partnering with OneSource, organizations experience innovative solutions and meaningful growth opportunities. Company Description OneSource Building Technologies provides world-class voice and data infrastructure services to mid-tier and large enterprises, both domestically and internationally. With expertise across three key areas-provisioning and maintenance services, management and monitoring services, and workforce augmentation-OneSource delivers tailored solutions for asset management, network installation, and specialized technology staffing. Headquartered in Houston, Texas, the company focuses on driving business value, reducing costs, and maximizing efficiency for its clients. By partnering with OneSource, organizations experience innovative solutions and meaningful growth opportunities.

Job Description Job Description Low Voltage Security (Tiers I / II / III) SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation! Job Summary: The Low Voltage Security Technician at SafeTouch Security installs, services, troubleshoots, repairs, upgrades, and maintains residential and small-business security, surveillance, access control, and smart-home systems. This role supports burglar alarms, cameras, video doorbells, access control, smart-home devices, and related low-voltage equipment. Technicians progress through three tiers based on technical expertise, independence, troubleshooting capability, and leadership responsibilities. Duties and Responsibilities - all three tiers: Install, service, troubleshoot, repair, and maintain residential and small-business security and smart-home systems. Run, secure, terminate, and label low-voltage wiring through attics, walls, crawlspaces, ceilings, and other structures. Mount, configure, program, and test alarm panels, keypads, sensors, cameras, video doorbells, smart locks, access control devices, and related equipment. Diagnose wiring, panel, sensor, communication, networking, and device connectivity issues; implement corrective solutions. Perform system testing, inspections, preventative maintenance, upgrades, and quality-control checks. Educate customers on system operation, mobile applications, troubleshooting, and best practices. Maintain accurate documentation of job notes, equipment usage, serial numbers, service outcomes, and inventory. Ensure compliance with company installation standards, safety protocols, industry codes, and regulatory requirements. Maintain clean, organized, and hazard-free job sites, including end-of-job cleanup. Participate in after-hours/on-call rotation. Perform additional duties as required to support evolving business needs. Tier Progression Responsibilities: Tier I Assist senior technicians with installations and service work. Perform basic installations, equipment mounting, and wiring support. Conduct basic testing and troubleshooting under supervision. Learn panel programming, system configuration, and diagnostic procedures. Tier II Independently complete standard residential and small-business installations and service calls. Troubleshoot and resolve intermediate technical issues involving wiring, sensors, panels, cameras, and connectivity. Perform system expansions, upgrades, and equipment replacements. Provide guidance and training support to Tier I technicians. Tier III Independently lead complex installations, takeovers, advanced troubleshooting, and integrated system projects. Design and recommend customized security and smart-home solutions. Perform advanced diagnostics on integrated and network-connected systems. Conduct audits, inspections, and quality assurance reviews. Mentor, train, and provide technical leadership to lower-tier technicians. Assist with process improvement, SOP (Standard Operating Procedure) development, and field best practices. Requirements by Tier: Tier I High school diploma or equivalent. Basic understanding of low-voltage wiring or related technical aptitude. Willingness to learn installation and service of security systems. Ability to use hand tools, ladders, testers, and installation equipment safely. Tier II High school diploma or equivalent. 2+ years of experience in security/alarm/low-voltage installation or service. Strong knowledge of alarm systems, wiring methods, device programming, and troubleshooting. Ability to independently manage installation and service appointments. Tier III High school diploma or equivalent. 3+ years of experience in security/alarm installation and service. Advanced knowledge of integrated security systems, diagnostics, networking basics, and programming. Demonstrated ability to lead complex technical work and mentor junior technicians. Industry/manufacturer certifications preferred. Additional Requirements - all three tiers: Strong problem-solving and analytical skills; detail-oriented with technical aptitude. Excellent communication and interpersonal skills with customers, coworkers, and vendors. Work independently and collaboratively in a team environment. Proficiency with mobile apps, service software, and basic computer systems. Pass drug screening and background check requirements. Valid driver's license with an insurable driving record and ongoing compliance with SafeTouch fleet policy. Bilingual skills are a plus. Physical Requirements - all three tiers: Work indoors and outdoors in varying conditions, including attics, crawl spaces, roofs, and uneven or slippery surfaces. Stand, walk, sit, bend, kneel, crouch, reach, and safely ascend/descend stairs or ladders for extended periods. Move and handle equipment or materials up to 50 pounds. Use hand tools, power equipment, and technology safely, requiring adequate vision, hearing, and manual dexterity. Observe details, read documents (electronic or hard copy), and present or exchange information clearly in person, by phone, in writing, or electronically. Communicate effectively during interpersonal interactions and presentations. Drive to and from work and client sites as business needs require. May be exposed to loud noise environments. Job Type: Full-time, non-exempt Core Work Hours/Availability: Regular schedule: 7:00 AM to 4:00 PM Monday through Friday, with overtime as business needs require. Available to work Saturdays on a rotational basis. Training schedule: Typically Monday through Friday during the initial training period. Participate in a rotating on-call schedule, with a $75 stipend for each assigned on-call period. Travel: Approximately 10% Pay Range: $20 - 32/hour Benefits: Competitive pay plus quarterly incentive opportunities Comprehensive benefits package (medical, dental, vision) 401(k) with match Paid time off and holidays Opportunities for professional development and growth SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Alternate

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description Aspiris is seeking a highly capable and experienced IT Site Lead to serve as the primary onsite IT resource at one of our flagship customer locations in New York City. This is a customer-facing role requiring a strong technical foundation, excellent communication and organizational skills, and a proactive mindset. This position is ideal for an experienced MSP technician ready to step into a steady, embedded role where they will take ownership of day-to-day IT support, user engagement, and coordination with the broader Aspiris team. Key Responsibilities Serve as the primary onsite point of contact for IT support and coordination at a high-visibility client site. Provide tier 1-3 support for end users, including desktop/laptop issues, software, printers, conferencing systems, and networking connectivity. Act as the liaison between the customer and Aspiris , escalating issues as needed and coordinating remote team involvement. Manage and maintain workstation and device setups , including onboarding/offboarding users, imaging devices, and asset tracking. Support and coordinate small onsite projects such as office moves, conference room tech updates, and minor networking upgrades . Ensure tickets are properly documented, tracked, and resolved within SLAs. Collaborate with the remote NOC, escalation teams, and account managers to provide seamless customer service and technical execution. Proactively identify and communicate recurring issues, user training opportunities, and process improvements. Maintain awareness of customer-specific tools, standards, and procedures and ensure compliance with them. Required Skills and Qualifications 3+ years experience in a Managed Service Provider (MSP) or multi-tenant IT environment. Comfortable providing a wide range of desktop, end-user, and basic infrastructure support . Strong troubleshooting and communication skills with the ability to manage customer relationships professionally and confidently. Hands-on experience with Windows, Office 365, printers, VoIP systems , and basic networking (Wi-Fi, switches, patching). Proven ability to prioritize tickets, stay organized, and manage client expectations in a fast-paced environment. Comfortable working autonomously onsite while remaining connected to a remote team. Strong attention to detail and follow-through on documenting work, closing tickets, and ensuring accountability. NYC-based or ability to commute daily to Manhattan office locations. Nice to Have Familiarity with RMM and PSA tools (e.g., ConnectWise, Datto, NinjaOne, or similar). Experience managing onboarding/offboarding processes at scale. Understanding of basic cabling, conference room AV setups , or equipment moves. Ability to create clear documentation for systems and procedures. Availability for occasional after-hours support or special project work. Why Aspiris Competitive salary and comprehensive benefits. Growth path within a growing, people-first MSP. 100% reimbursement for training and certifications. High-impact, client-facing role with autonomy and visibility. Company Description Aspiris isn't your typical MSP. We built the company to fix what's broken about the industry - bloated complexity, transactional relationships, and vendors who disappear after the sale. We cover the full stack: service, consulting, implementation, design, and strategy. But what actually sets us apart is simpler than that. We treat our clients like partners and our people like they matter - because they do. Technology moves fast. The relationships that make it work don't have to be complicated. That's the business we're in. Company Description Aspiris isn't your typical MSP. We built the company to fix what's broken about the industry - bloated complexity, transactional relationships, and vendors who disappear after the sale. We cover the full stack: service, consulting, implementation, design, and strategy. But what actually sets us apart is simpler than that. We treat our clients like partners and our people like they matter - because they do. Technology moves fast. The relationships that make it work don't have to be complicated. That's the business we're in.

Job Description Job Description Low Voltage Security (Tiers I / II / III) SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation! Job Summary: The Low Voltage Security Technician at SafeTouch Security installs, services, troubleshoots, repairs, upgrades, and maintains residential and small-business security, surveillance, access control, and smart-home systems. This role supports burglar alarms, cameras, video doorbells, access control, smart-home devices, and related low-voltage equipment. Technicians progress through three tiers based on technical expertise, independence, troubleshooting capability, and leadership responsibilities. Duties and Responsibilities - all three tiers: Install, service, troubleshoot, repair, and maintain residential and small-business security and smart-home systems. Run, secure, terminate, and label low-voltage wiring through attics, walls, crawlspaces, ceilings, and other structures. Mount, configure, program, and test alarm panels, keypads, sensors, cameras, video doorbells, smart locks, access control devices, and related equipment. Diagnose wiring, panel, sensor, communication, networking, and device connectivity issues; implement corrective solutions. Perform system testing, inspections, preventative maintenance, upgrades, and quality-control checks. Educate customers on system operation, mobile applications, troubleshooting, and best practices. Maintain accurate documentation of job notes, equipment usage, serial numbers, service outcomes, and inventory. Ensure compliance with company installation standards, safety protocols, industry codes, and regulatory requirements. Maintain clean, organized, and hazard-free job sites, including end-of-job cleanup. Participate in after-hours/on-call rotation. Perform additional duties as required to support evolving business needs. Tier Progression Responsibilities: Tier I Assist senior technicians with installations and service work. Perform basic installations, equipment mounting, and wiring support. Conduct basic testing and troubleshooting under supervision. Learn panel programming, system configuration, and diagnostic procedures. Tier II Independently complete standard residential and small-business installations and service calls. Troubleshoot and resolve intermediate technical issues involving wiring, sensors, panels, cameras, and connectivity. Perform system expansions, upgrades, and equipment replacements. Provide guidance and training support to Tier I technicians. Tier III Independently lead complex installations, takeovers, advanced troubleshooting, and integrated system projects. Design and recommend customized security and smart-home solutions. Perform advanced diagnostics on integrated and network-connected systems. Conduct audits, inspections, and quality assurance reviews. Mentor, train, and provide technical leadership to lower-tier technicians. Assist with process improvement, SOP (Standard Operating Procedure) development, and field best practices. Requirements by Tier: Tier I High school diploma or equivalent. Basic understanding of low-voltage wiring or related technical aptitude. Willingness to learn installation and service of security systems. Ability to use hand tools, ladders, testers, and installation equipment safely. Tier II High school diploma or equivalent. 2+ years of experience in security/alarm/low-voltage installation or service. Strong knowledge of alarm systems, wiring methods, device programming, and troubleshooting. Ability to independently manage installation and service appointments. Tier III High school diploma or equivalent. 3+ years of experience in security/alarm installation and service. Advanced knowledge of integrated security systems, diagnostics, networking basics, and programming. Demonstrated ability to lead complex technical work and mentor junior technicians. Industry/manufacturer certifications preferred. Additional Requirements - all three tiers: Strong problem-solving and analytical skills; detail-oriented with technical aptitude. Excellent communication and interpersonal skills with customers, coworkers, and vendors. Work independently and collaboratively in a team environment. Proficiency with mobile apps, service software, and basic computer systems. Pass drug screening and background check requirements. Valid driver's license with an insurable driving record and ongoing compliance with SafeTouch fleet policy. Bilingual skills are a plus. Physical Requirements - all three tiers: Work indoors and outdoors in varying conditions, including attics, crawl spaces, roofs, and uneven or slippery surfaces. Stand, walk, sit, bend, kneel, crouch, reach, and safely ascend/descend stairs or ladders for extended periods. Move and handle equipment or materials up to 50 pounds. Use hand tools, power equipment, and technology safely, requiring adequate vision, hearing, and manual dexterity. Observe details, read documents (electronic or hard copy), and present or exchange information clearly in person, by phone, in writing, or electronically. Communicate effectively during interpersonal interactions and presentations. Drive to and from work and client sites as business needs require. May be exposed to loud noise environments. Job Type: Full-time, non-exempt Core Work Hours/Availability: Regular schedule: 7:00 AM to 4:00 PM Monday through Friday, with overtime as business needs require. Available to work Saturdays on a rotational basis. Training schedule: Typically Monday through Friday during the initial training period. Participate in a rotating on-call schedule, with a $75 stipend for each assigned on-call period. Travel: Approximately 10% Pay Range: $20 - 32/hour Benefits: Competitive pay plus quarterly incentive opportunities Comprehensive benefits package (medical, dental, vision) 401(k) with match Paid time off and holidays Opportunities for professional development and growth SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Alternate

Job Description Job Description Senior Technician/Field Engineer Tier 2 Who are we? Univision Computers provides Managed Information Technology services to clients. We work for an awesome group of customers that rely on us to be their IT Department. Univision was founded in 1989 and is headquartered in a beautiful, new 2-story office building located in Missoula and has remote branches across the amazing states of Montana and Washington. Teamwork is not just a buzzword at Univision, it is a core value. We have a very collaborative work environment where we all have each other's backs. We also believe in accountability and trust. Taking care of the work assigned to you and doing what you say earns you a lot of flexibility. We have a very relaxed but fast-paced work environment. We have regular company sponsored events and many employees do activities outside of work together. We pride ourselves in placing the right people for the right seat, and hope you are that individual we're seeking for this position. What is it like as an IT Technician at Univision? IT technicians are many times the first point of contact with customers reporting problems or requesting service. Customers having great customer service experience is critical, so you must be great with people on the phone and via electronic means. Technicians start their journey at Univision with a detailed onboarding process. During this time, you shadow and are shadowed by experienced teammates that show you the ropes. We believe in progressive responsibility based on ability. The more you learn the more you can do. Initially you will be identifying/triaging problems and working on lower-level issues. As your skills increase, you will be given more advanced problems to work on Note: This is an on-site position. Candidates must reside in or near Missoula, MT to qualify. Duties/Responsibilities: Serve as the first point of contact for technical assistance via phone, email, and ticketing systems Perform remote and on-site troubleshooting using clear diagnostic steps Identify issues, determine next steps, and either resolve or escalate per documented procedures Guide customers through solutions and explain technical concepts in plain language Document incidents, actions taken, and resolutions accurately and promptly Follow up with customers to ensure resolution and satisfaction Provide accurate information on IT products, services, and best practices Share customer feedback and suggest improvements to processes and documentation Travel locally to client sites as needed Scope of work may include, based on your background Workstation setup and support, user onboarding, common peripherals, email and Microsoft 365 User and group administration, endpoint security remediation, and routine scripting/automation Network and connectivity troubleshooting (e.g., WiFi, switches, DHCP/DNS, printers, shared resources) Server, virtualization, backup/restore, and continuity tasks Contributing to project work, root-cause analysis, standards, and mentoring teammates Qualification/Requirements: Solid understanding of computers, operating systems, and basic networking concepts Clear, professional communication and a customer-first mindset Methodical troubleshooting and strong documentation habits Valid driver's license and reliable transportation for local client visits Familiarity with Microsoft Windows, Microsoft 365, and common business applications Nice to have Experience building/repairing computers or supporting small environments Exposure to ticketing systems, RMM/PSA tools, and remote support platforms Knowledge of identity and endpoint management (e.g., Active Directory/Entra ID, Intune, Group Policy) Networking fundamentals (VLANs, firewalls, WiFi) and backup/virtualization concepts Formal IT training or certifications (e.g., CompTIA, Microsoft) or relevant coursework Some of the excellent benefits you will receive: Competitive Base Salary (DOE) Medical, Dental, Vision Insurance available Retirement Plan with a Company Match after one year of employment Flexible Work Hours Remote-work friendly environment Dog friendly office environment Note: All employees are subject to a Criminal Background Check. Univision also employs a pre-employment screening process that you will be required to complete if offered a position. We are interested in every qualified candidate who is eligible to work in the United States, however, we are unable to accommodate scholastic or employment visas currently.

Job Description Job Description CSI Tech is growing! CSI Tech is seeking experienced L2 / L3 Help Desk Technicians with proven MSP (Managed Service Provider) or TSP (Technology Service Provider) experience serving multiple clients simultaneously . Compensation is based on experience level and tier placement. CSI Tech is an established information technology firm with over 26 years of serving clients nationwide. We provide Managed IT Services exclusively to the SMB market . As a small business, we understand that the quality of our people defines the quality of our company. CSI Tech offers a positive environment, flexible scheduling, generous pay, paid time off, 401K matching, professional training, paid training materials, certifications, and excellent benefits. Our hiring process consists of: Application Video Interview Technical Interview (In-Person) Formal Offer Job Requirements Perform remote help desk support (L2/L3 level) Participate in project work and escalations as needed Determine the best solution based on the issue and details provided by customers Create and maintain documentation, relevant notes, and time entries Perform remote desktop, network, and server maintenance Follow up and update customers with clear status updates and information Perform on-site services when necessary Candidate Requirements Strong personal interest in technology and continuous learning MSP or TSP experience serving multiple clients simultaneously is required Past and demonstrated experience as an L2 or L3 Help Desk Technician Proven understanding of computer systems, mobile devices, and other technology products Ability to diagnose and resolve advanced technical issues independently Ability to ask for help and escalate appropriately when needed Strong attention to detail and adherence to process Collaborate and works well with others Solid written communication skills Experience working within a ticketing system Proficient in Microsoft 365, Entra ID, Intune, Exchange, SharePoint, OneDrive Experience with Active Directory WatchGuard experience is a plus Datto and Kaseya product experience is a plus Advancement and Growth Potential Opportunity to participate in our Standards Committee Opportunity to participate in Centralized Services, overseeing all services delivered to clients Develop and maintain SOPs and internal documentation Learn and integrate new security technologies Participate in an on-call rotation (emergencies only), shared across the entire team Tech Stack Microsoft 365, Entra ID, Intune, Exchange, SharePoint, OneDrive Kaseya / Datto Autotask, IT Glue, Datto Backup, SaaS Defense, SaaS Protect, Datto RMM, Datto EDR, Datto AV, SaaS Alerts, Dark Web ID, Inky Premier L2 Support / Escalation with Kaseya / Datto HPE / Aruba VMware Hyper-V WatchGuard Microsoft Windows Server Mailhardener Lenovo Authorized Sales and Service Partner Benefits Flex-Time Agreement / Hybrid Position Paid Certifications CBT Nuggets Subscription Regular Employee Reviews 401K Matching Professional Training Medical Vision Cell Phone Stipend Internet Stipend Mileage Reimbursement Laptop CSI Tech Apparel Stocked Kitchen Costco or Sam's Club Membership Competitive Paid Time Off Policy Company Description CSI Tech is an established information technology firm with over 26 years of serving clients nationwide. Our company provides Managed IT support to the SMB market. As a small business, we understand that the quality of our people defines the quality of our company. CSI Tech offers a positive environment, flexible scheduling, generous pay, paid time off, 401K matching, professional training, paid training materials, certifications, and excellent benefits. Company Description CSI Tech is an established information technology firm with over 26 years of serving clients nationwide. Our company provides Managed IT support to the SMB market. As a small business, we understand that the quality of our people defines the quality of our company. CSI Tech offers a positive environment, flexible scheduling, generous pay, paid time off, 401K matching, professional training, paid training materials, certifications, and excellent benefits.

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description CTS provides uniquely tailored solutions to allow our Clients advantages in their industry. We are not just your typical MSP, we are the premier technology consultant that leverages the essential knowledge, integrality, and budget minded resources. Our team is growing and we are looking to add a Tier 1/2/3 Technician that is l ocal to the Bay Area (no exceptions) and capable of working at different Client site location approximately 10 days per month. Reliable transportation will be essential for success. Please also send a copy of your resume and contact info to Our next team member will need to be proficient (with at least 2 years experience) in providing all of the following: Installation, Configuration and Maintenance of Servers, Virtual Machines, Cloud Computing, and Hyper-V, Window Server, Group Policy Objects, VPN, and shares. VoIP solutions such as Avaya or 3cx and equipment such as Polycom, Grandstream, and Yealink. Backup products such as Cloudberry, MSPBackup, and Backblaze. Virus protection such as ESET, Bit Warden, or Malwarebytes. Support ticket products such as Zen Desk, Service now or Zoho Desk. Documentation software such as ITGlue or similar. RMM solutions such as Connectwise, Kaseya, Ninjaone, Atera or Meraki. Networking with equipment such as Cisco, Sonicwall, Ubiquiti, or Fortinet. Some heavily helpful skills and experience include Microsoft office (Outlook, Word, Excel, Access, and Exchange) Google Workspace Apps usage, configuration, and integrations. Quickbooks self hosted and cloud hosted environments. Filemaker configuration and maintenance. Daily responsibilities you will be entrusted with will include: Direct support of other Tier 1 and 2 technicians. Client interaction. Maintenance, configuration, and implementation of systems above. Troubleshooting and corrective action and direction. Mitigation and preventative recommendations Documenting of data resources. Procedural process development. Other areas of interest that we often work with and consult on are Security systems such as Camera Surveillance systems and Card Key Access systems. Home Automation such as SmartThings, Homeseer, Home Assistant, Zwave, and more. Website design, mobile apps, and lighting. Point to Point Broadband, Cellular Internet service, and Dark Fiber distribution. Data replication. We currently are 9 staff strong and take an approach that we all own every service and interaction with our Clients. If you want to utilize your knowledge and see the appreciation of your efforts from quality Clients, then contact us today. Company Description CTS provides uniquely tailored solutions to allow our Clients advantages in their industry. We are not just your typical MSP, we are the premier technology consultant that leverages the essential knowledge, integrality, and budget minded resources. Company Description CTS provides uniquely tailored solutions to allow our Clients advantages in their industry. We are not just your typical MSP, we are the premier technology consultant that leverages the essential knowledge, integrality, and budget minded resources.

Job Description Job Description Tier 2 Technician (A.K.A. The Technical Heavy-Hitter We've Been Looking For) Job Summary At INC Systems, we're not your typical Managed Service Provider (MSP). We've been helping businesses and non-profits wrangle their technology since 2004, and along the way we figured out a secret: people matter more than servers. Technology is just the tool we use to make lives easier, and occasionally to justify buying really cool gadgets. We're on the hunt for a seasoned Tier 2 Technician. The kind of person who sees a flashing red light on a firewall and gets curious instead of concerned. You're the technical backbone of our service team: part engineer, part detective, part mentor, and part "wait, how did you fix that so fast?" You'll own the tough tickets, lift up our Tier 1 team, own projects from kickoff to handoff, and help push our tools, processes, and automations forward. If you get a small dopamine hit from a clean PowerShell script, have opinions about VLAN design, and think "Office 365 admin" is a fun Saturday, keep reading. A Day in the Life Your day starts with a 15-minute team huddle where we talk priorities, escalations, overnight alerts, and (inevitably) someone makes a joke that's way too early for HR to hear about. From there, you're off. The morning might kick off with a backup job that threw a tantrum overnight. You'll dig into logs, pull in the vendor if you have to, and make sure our client's data is safe before they've even had their second coffee. Then a Tier 1 tech pings you: a user's Conditional Access policy is blocking them from a legitimate app. You walk the tech through the fix, explain the "why" (not just the "what"), and everyone leaves 2% smarter. By mid-morning you're on-site at a client. Maybe standing up a new server, cutting them over to our VOIP platform, or scoping a firewall replacement. You take notes like a hawk, because future-you will thank present-you when the ticket comes back in six months. Lunch happens. Opinions are shared. Someone defends a questionable streaming show. The darts may or may not start flying. Afternoon shifts into project and improvement mode. Sales needs your input on a network refresh quote: how many hours, what gear, what gotchas? A client is rolling out new software and wants to know if their infrastructure can handle it (spoiler: probably, with a nudge). And if there's a repetitive task draining hours out of the team's week, you're the type to ask, "why aren't we automating this?" and then actually do it. By end-of-day, you've closed tough tickets, made the Tier 1 team better, moved a project forward, and maybe shaved 20 minutes off a process that'll compound into weeks of reclaimed time. Victory dance optional. Encouraged. What You'll Be Doing (AKA Your Superpowers) Technical Heavy Lifting: Where the Tickets Get Real Own escalated tickets from Tier 1: the gnarly ones, the weird ones, the "this has never happened before" ones. Troubleshoot network issues end-to-end: DNS, DHCP, NAT, firewall rules, VLANs, routing, VPN tunnels, and the occasional haunted switch. Administer, troubleshoot, and optimize Microsoft 365 tenants (Entra ID, Exchange Online, Teams, SharePoint, Intune, Conditional Access, the whole family). Support Windows Server environments (AD, Group Policy, DNS, DHCP, file services, RDS) and keep virtualization hosts happy. Own backup and disaster recovery, because the job isn't done until you've verified the restore actually works. Stand up, migrate, and maintain firewalls, switches, wireless, and VPN infrastructure across our client base. Roll out new clients and projects (onboarding, migrations, VOIP cutovers, hardware refreshes) with the kind of planning that makes the cutover day boring (in the best way). Making the Team Better: Because No One Levels Up Alone Coach and mentor the Tier 1 team. Walk them through the fix and the reasoning, so next time they've got it. Be the technical partner to our sales team: scope projects, estimate time and equipment, and flag the gotchas before they become change orders. Contribute to documentation like your future self is going to read it (because they will, at 11pm, on a Tuesday). Spot broken processes and fix them. Spot tedious processes and automate them. Spot tribal knowledge and write it down. Client-Facing Work: Yes, You'll Talk to Humans Work directly with clients to untangle issues, recommend solutions, and translate "IT" into English. Advise clients on hardware, software, and network changes when they're rolling out something new. Be the calm in the storm when things go sideways, because someone has to be, and you're really good at it. You Have (The Non-Negotiables) A genuine drive to deliver great customer service and help people. This is the whole job, honestly. Strong verbal and written communication, with the patience of a saint when things get chaotic. The ability to explain complicated tech to your grandmother and have her actually get it. Sharp problem-solving chops and a brain that likes logic puzzles. 5+ years working in IT (or a degree in a computer field plus serious hands-on time). 4+ years hands-on with VLANs, routing, firewall support, and VPN connectivity. 4+ years supporting server hardware (CPU/RAID/storage) and Windows Server environments. 4+ years of data backup and recovery work, plus corporate antivirus/EDR support. Strong working knowledge of network domains, Active Directory, and security tooling. Solid wireless technology chops (design, deployment, troubleshooting). Deep comfort with Microsoft 365 administration. Entra ID, Exchange Online, Teams, SharePoint, and Intune should all feel like home. Real troubleshooting skills around DNS, DHCP, NAT, and firewall rules (not just reading about them on Reddit). Strongly Preferred (A.K.A. You'll Fit Right In) PowerShell scripting and a general love for automating the boring stuff. If you've ever written a script just to avoid doing something twice, we're your people. Experience building automations that connect systems together (Power Automate, Graph API, webhooks, or similar). A habit of asking "why are we doing this manually?" and then doing something about it. Would Also Be Great If You Have Experience with ConnectWise Manage (our PSA). Bonus points if you've lived in it daily. Experience with NinjaOne RMM (or comparable RMM platforms like Datto, N-able, Kaseya). A+, Network+, Security+, and any Microsoft certifications (MS-900, AZ-104, MS-102, etc.). The ability to type 50+ wpm without staring at your keyboard. A passion for learning: new tools, new platforms, new anything. A love for technology, Star Wars, science, and gadgets. (Strong opinions welcome. Defending them at lunch is encouraged.) What You Get Starting salary depends on experience, certifications, and overall technical ability. $50k to $70k per year Quarterly and Annual Bonuses based on performance An opportunity to learn and expand your knowledge with the best team around We Have (Because We Actually Care) Paid vacation, PTO, and holiday pay. Unused vacation can be rolled over or sold back to the company. Great health insurance with a portion paid by INC, plus options for supplemental insurance and other payroll deduction plans. Matching retirement contributions. We match 4% of what you invest. Annual profit sharing. When the company wins, you win. This isn't a "maybe someday" perk, it's a real chunk of change that shows up every year based on how we do as a team. Quarterly and Annual bonuses that let you earn above your target pay. Family First Approach. Your family is the priority. When they need you, work waits. Casual, fun work atmosphere: ping pong table, dart board, comfortable break room, and a standing recommendation to keep a Nerf gun handy (you'll know why eventually). Snacks, food, ice cream, and plenty of coffee/tea options. The fridge gets restocked monthly. Where You Go From Here The Tier 2 Technician role is the second level of technical ability at INC Systems, and it's a real one. You're the support our Tier 1 team leans on and the person clients trust with the hard stuff. You'll know our processes, procedures, and tools inside and out. From here, there are a few paths. You might lean deeper into the technical track and grow into a Senior Engineer role, owning the hardest tickets, leading R&D on new technology, and shaping what we deploy next. Or you might lean toward account management, working closely with clients to make sure they're getting everything they should out of their technology. Every level has more responsibility, more perks, and a clear path for growth. We'd rather help you level up than lose you. Company Description In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success. . click apply for full job details

Job Description Job Description Position Overview: The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers. Essential Job Functions: Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties. Provides direct support to customers and Böwe service personnel on all Böwe products; guides and supports customer service engineers; provides training on Böwe products to the customer and technicians as necessary. Provides second tier troubleshooting on hardware and software problems within specified product lines in conjunction with local customer service engineers; providing technical assistance via phone or at customer sites. Creates and maintains Product Performance Reports; developing and presenting recommendations on short and long term problem resolutions; maintains a Field Problem log /listing for supervisors and customers; recommends improvements to product design, and keeps management informed of any customer or equipment hardware and software concerns. Provides weekly written feedback about site performance and site issues and maintain site performance reporting. Provides expert level technical support during new product installation and field conversions or modifications by installing, performing system evaluations and machine validation. Expands technical knowledge of CSE's by assessing job skills; identifying training requirements; developing and presenting training classes in the field when needed. Enhance technical knowledge for service personnel by creating, organizing, reviewing, and updating service documentation, bulletins, retrofit instruction, system machine schematics, etc. Responsible for delivering and facilitating technical training regarding use and maintenance of old and new Böwe product lines; conducts job task, and training needs analysis at the customer site for customers and service personnel. Regarded as a product specialist. Actively interface with our parent Böwe Systec GmbH Augsburg (BSA) on technical and development issues. Fosters positive relationships by communicating with customers and the local teams; responding to complaints/inquires in a cooperative, supportive, and professional manner; negotiating problem resolution; resolving problems in a timely and efficient manner; acting as liaison between the customers, field service, engineering, manufacturing, quality assurance, and other departments within the company to resolve problems. Keeps service team members and customers informed of on-site arrival times, etc. Provides emergency customer assistance, responds to emergency and non-scheduled calls for service within established response time goals. Perform off-hour tasks if the need arises, per customer schedule and/or request Contributes to the team/work group efforts to provide the highest quality of support to the customer by assisting/ supporting in preventive maintenance completions, installations, complex repairs, field changes, upgrades, moves/relocations, and other related tasks in a cooperative/supportive manner. Other items / duties to jointly be developed when the need arises Adhere to all of customer's policies and procedures, including their safety protocols, employee conduct, confidentiality requirements, etc. Qualifications or Skills Required: Associate degree or equivalent experience in technical field with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience required. Associate degree or equivalent in digital electronics, networking, or related field. Must be an expert in use and maintenance of all Böwe product lines. Excellent analytical, problem solving, and troubleshooting skills, ability to read and interpret technical drawing and documentation, good project management skills. Strong interpersonal/customer relations' skills, clear verbal and written communications Proficiency on PC multiple operating systems. Excellent computer skills: Windows, Windows Server, Word and Excel, Project, DB2, HTML, Domain, and the ability to work under minimal supervision and lead project teams. Ability to layout, maintain, and troubleshoot Networks as they relate to Böwe product lines as well as other product lines covered by Böwe. Must have extensive experience with Bowe products or equivalent Possess strong electromechanical skills and problem solving/troubleshooting abilities Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. Needs to be a self-starter and have the ability to work in unsupervised settings. Must be able to troubleshoot mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills. Ability to make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Travel arrangement will include: hotel, car rental and airline flights This position will travel up to 75% of the time. Schedule needs to be flexible to accommodate customer's schedules. Willing to work outside normal business hours as job dictates. May be required to do shift work and/or extended hours.

Job Description Job Description This is an onsite position. Applicant must be local to the Nashville, TN area Enable Resource Group is seeking a mission-minded onsite IT Systems Technician to join our growing team! Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we're in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve. As an onsite Systems Technician, you will be responsible for troubleshooting and providing resolutions related to technology issues for Enable clients. Due to the significance of your direct contact with clients, you are an integral part of our support model. You will possess a service attitude, troubleshooting mindset, technical competence, hunger to learn, professional demeanor, and ability to communicate tactfully. Your role extends beyond resolving client issues; you'll actively engage with clients and regularly build relationships, demonstrating excellent customer service along the way. Key Responsibilities: Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions. Building client relationships through the use of active listening and empathetic behavior. Contributing to a collaborative team environment. Discovering and implementing resolutions successfully and efficiently through critical thinking skills. Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels. Required Skills: 1-2 years in an IT support role troubleshooting Tier I - Tier II tickets or a bachelor's degree in a technical area of study Proficient technical skills in the following areas: Current experience supporting Microsoft 365 applications Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID Working knowledge of electronic ticketing systems Working knowledge of current Windows OS Ability to undergo and pass a background check in accordance with state and federal laws Preferred Skills: Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing Microsoft 365 and Google Workspace administration Remote administration concepts and tools Windows-based print servers Process/task automation solutions in business or other environments Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc. Professional certifications: A+, Network+, Security+, Microsoft certifications, etc. A bachelor's degree in a related area of study At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience. Benefits: Fantastic company culture Great work/life balance Competitive salary Competitive health benefits 3 weeks of PTO & major holidays 401k with a match Growth opportunities And much more! By joining our team, you have an outlet to contribute your professional skills and immediately become part of a life-changing impact. We can't wait to meet you!

Job Title: Advanced Electronics / Computer Field (ET/FC) Category / Component: Enlisted • Active Overview The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy's most sophisticated electronics and computing systems, including radar, communications, navigation, local area networks, weapons fire control, and Aegis combat systems. ETs and FCs form the backbone of a ship's Combat Systems department aboard carriers, cruisers, destroyers, and other surface combatants, as well as at repair and technical activities ashore. Key Responsibilities Serve as an Electronics Technician (ET) or Fire Controlman (FC) after training, based on performance and Navy needs; as an ET, maintain and repair radar, communication, and navigation equipment including transmitters, receivers, displays, and shipboard communications suites such as SATCOM and HF; as an FC, operate, maintain, and repair fire control radars, computers, large screen displays, local area networks, weapon control consoles, and automatic gun systems; troubleshoot complex electronic and electro mechanical faults using technical documentation, test equipment, and established procedures; maintain configuration control, documentation, and logs that support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent troubleshooting under time pressure to restore mission critical combat systems and communications; strict adherence to safety procedures, configuration control, technical documentation, and test routines; team based maintenance and watchstanding afloat and ashore, often on rotating shifts to support around the clock operations; progressive responsibility as you qualify on systems, earn Navy Enlisted Classifications, and advance in rate. Work Environment Assignments aboard surface combatants such as aircraft carriers, Aegis cruisers and destroyers, and amphibious ships, as well as at shore based repair and technical facilities; daily work in combat systems spaces, radar rooms, communications centers, electronics shops, and shipboard network spaces; a mix of lab style environments and shipboard spaces with noise, ladders, confined areas, and occasional exposure to heat or weather when working on topside equipment. Pathways, Training & Advancement Recruit Training followed by Apprentice Technical Training at Great Lakes, Illinois, covering basic electronics, circuitry, safety, digital theory, microcomputers, fiber optics, test equipment, and troubleshooting; strand training in either the Fire Controlman or Electronics Technician track, with FCs focusing on radar, ballistics, and fire control basics, and ETs focusing on communications suites and radar systems; follow on A School and platform or system specific C Schools, often with college credit recommended by the American Council on Education; accelerated advancement to E4 upon completion of initial school training and all advancement requirements, with continued promotion based on performance, time in rate, and professional development. Enlist under the Advanced Electronics and Computer Field program, with final placement into the Electronics Technician or Fire Controlman rating during initial training at Great Lakes, based on performance and Navy needs; maintain AECF eligibility throughout training in order to retain any accelerated advancement benefits; fleet conversion into ET or FC from another rating may be possible for qualified Sailors, subject to screening and community manning. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: Normal hearing and color perception to work safely with electronic displays and color coded wiring and schematics; strong arithmetic and computing aptitude, with the ability to learn digital theory and complex technical systems; physical strength and manual dexterity to handle equipment, tools, ladders, and shipboard environments. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Amazon Web Services (AWS) is looking for a Network Infrastructure Engineer to build Amazon Dedicated Cloud regions as part of our Infrastructure Operations team. As dedicated cloud regions continue to expand and grow, Infrastructure Operations is looking for builders to take on the challenge of scaling network systems allowing us to stay ahead of customer demand. As a Network Infrastructure Engineer, you will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. Engineers will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Technical Program Managers. The ideal candidate should be highly autonomous, very detail oriented, possess strong written and verbal communication skills and have significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazon's vast network infrastructure, Network Infrastructure Engineers are expected to build or enhance tools, develop best practices, refine operational procedures and think proactively. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. Key job responsibilities - Clearly communicate project status and blockers to leadership and project management. - Perform device build and cabling validation activities. - Manage cabling vendor activities and performing quality assurance activities. - Support Network Engineering deployment activities during scheduled change management windows and participate in the migration (possibly off business hrs), basic configuration and rollout of new or upgraded hardware - Complete customer requests via Remedy trouble ticketing system - Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low-level application interaction. - Deliver simple, sustainable and repeatable solutions and processes. - Manage work and priorities through ticketing system and workflow and Collaborate with various stakeholders to remove project obstacles - Travel within geographical work area is required, up to 40% travel outside traditional work area may be required possibly including international travel and experience with small project scopes and ambiguous details within a relevant work environment A day in the life A day in the life of a Network Infrastructure Engineer on our team includes attending meetings, creating and executing change management activities in the data center, deploying hardware, connecting cabling, troubleshooting links, updating tickets, working with peers from all across AWS to innovate and develop, and finding new ways to do it all better for our customers. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 1+ years of network cabling, fiber optics, and test equipment including VFL, power meter, and OTDR experience - Experience with networking fundamentals - US government security clearance of top secret or above, or 3+ years of security, compliance and risk management experience - Current, active US Government Security Clearance of TS/SCI with Polygraph - General comprehension of the various components and sub-components of data center infrastructure - 3+ years of mid-level and/or enterprise experience as a technician or engineer; or an equivalent combination of education and experience. PREFERRED QUALIFICATIONS - Knowledge of IP networking fundamentals such as BGP, OSPF and other R&S technologies - 2+ years of network cabling, fiber optics, and test equipment including VFL, power meter, and OTDR experience - CCNA or equivalent level networking certification - Knowledge of data center infrastructure design, operations, or delivery Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Culpeper - 96 300.00 USD annually

Overview: IS Technicians are responsible for the execution and support of a multitude of day-to-day operational functions at Six Flags Over Georgia and Six Flags White Water Atlanta. Technicians will rotate between physical in-park support and on-premise desk support. These functions include but are not limited to: Audio/Video Support, Desktop Support, Network Operations, Payment Acceptance (POS and e-commerce), Printer Support, and Server Support. Naturally, there are both hardware and software aspects of each. Familiarity with both aspects and at least a decent understanding is expected. Technicians will report to the IS Full-Time Supervisor for management, training, and scheduling. Given the nature of the job, technicians will also interface closely with local and corporate management staff members. What's In It For You Free tickets for your family & friends! Promotion opportunities! Scholarship opportunities! Exclusive employee parties, events, giveaways, discounts, and more! Free access to Atlanta area attractions and other regional theme parks! Job and Career Building Skills Flexible scheduling Responsibilities: On-Premise Tier 1 technical support for park staff. Utilize an incident tracking system to document issues, work completed, resolution, and time spent. Must be thorough as this data may be used to benefit staff company-wide in recreating an issue for diagnostics on other properties or sharing solutions. Monitor, maintain, and routinely service computer systems, Point of Sale (POS) systems, printers, ticketing systems, audio infrastructure, and network infrastructure. Support, diagnose, and resolve issues including, but not limited to: software, hardware, and network issues. Escalate to Corporate Support Teams or 3 rd Party Vendors as appropriate. Maintain an asset inventory of electronic hardware and software. Provide training to end users as they come aboard and/or new applications as they are inducted. Enforce PCI, SOX, HIPPA, and other compliance measures as to protect guests and the company. Other duties as assigned by management. Pay Rate: $11.50 - $13.50/hr. (based on experience and certifications) Qualifications: Must be at least 18 years of age. High School Diploma or equivalent required. Valid driver's license required. Must have experience in the field of information systems (self-taught or professional). Must have excellent written and oral communication skills for interfacing with employees, guests, and park management. Must have high-level attention to detail. Individuals must be curious, process-orientated, self-motivated, and somewhat creative (process improvement recommendations). Must work well under pressure in fast pace environment. Must be able to work independently, yet maintain great relationships with peer team and cross-team members. Must be able to work with minimal guidance and perform their own research. Must be able to bend, lift, carry, and perform other duties involved in installing and checking hardware. 20-40 plus hours starting the end of April through August.

About Bering Straits Professional Services, LLC Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S. Government agencies. BSPS is certified by the . In February 2022, BSPS became an International Organization for Standardization (ISO) 9001 certified company. BSPS received the ISO 9001 quality standard certification through the Performance Review Institute (PRI). PRI recognized BSPS for having met the stringent requirements of international standards, ongoing commitment to satisfying stakeholders and a dedication to continual improvement of their management systems. Through this certification, BSPS has joined an elite number of organizations worldwide who have achieved certification to this globally recognized ISO 9001 quality standard. About this position: Network Manager Location - Aberdeen, MD The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $175k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities • Manage daily network operations, including monitoring, performance optimization, and resolving network faults supporting all contract personnel. • Provide Tier II/Tier III network support in coordination with the SATCOM Help Desk SME. • Conduct troubleshooting for routing, switching, VPN, firewall, wireless access, and GC (Government Computer) network connectivity issues. • Support NIPR, SIPR, and specialized SATCOM network segments as defined by the contract. • Ensure compliance with DoD, Army, and APG network security and authorization requirements. • Maintain and update network diagrams, documentation, SOPs, and configuration baselines. • Oversee patching, security hardening, and software updates in accordance with cybersecurity guidance. • Manage user access, permissions, group policies, and account requests in coordination with security personnel. • Coordinate with the Global Logistics Manager and Warehouse Manager to support network-enabled inventory systems, asset tracking software, and ERP tools. • Provide direct support to the Senior Program Manager in technical planning, network risk identification, and mitigation strategies. • Manage network equipment lifecycle including installation, replacement, RMA processing, and configuration control. • Support deployment, setup, testing, and sustainment of VSAT, SATCOM, and baseband devices requiring network integration. • Track network incidents, produce reports, and recommend improvements to enhance stability and security. • Supervise junior network technicians as required, providing technical guidance and ensuring adherence to established processes. Required (Minimum Necessary) Qualifications • Education Requirements: High school diploma or GED equivalent • Level of Experience Requirements: • 5+ years of professional network administration or network operations experience in a DoD or enterprise environment. • Experience supporting troubleshooting for government networks, GC systems, or tactical communications networks. • Experience coordinating with help desk operations and technical teams. • Strong understanding of network fundamentals: routing, switching, TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls. • Experience troubleshooting GC connectivity, NIPR/SIPR networks, or similar secure environments. • Ability to produce accurate and clear technical documentation, network diagrams, and SOPs. • Strong interpersonal skills to work with Help Desk SME, logisticians, warehouse managers, and program leadership. • Ability to diagnose and resolve network issues under time-sensitive or mission-critical conditions. • Familiarity with DoD cybersecurity policies, IA controls, and related compliance requirements. Knowledge, Skills, Abilities, and Other Characteristics • Knowledge of enterprise network hardware (switches, routers, access points, firewalls). • Understanding of SATCOM/baseband integration requirements as they relate to network connectivity. • Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. • Ability to work independently, make informed decisions, and escalate issues appropriately. • Ability to collaborate effectively across multiple technical and non-technical teams. • Strong analytical and problem-solving skills for diagnosing complex network issues. • Ability to maintain meticulous documentation and configuration control. Preferred • N/A Supervisory Responsibilities • This position will have supervisory responsibilities. You may delete this line if it does not apply to the job. DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. You may delete this line if it does not apply to the job. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Must be able to lift up to 35 pounds for network hardware such as switches, servers, and racks (occasionally). • Must be able to work in server rooms, communications closets, and warehouse environments (occasionally). • Must be able to sit, stand, or walk for extended periods when conducting troubleshooting or network assessments. • Must be able to climb short ladders or access raised floors/rack systems occasionally. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Setting: • Standard full-time schedule with availability for occasional after-hours or emergency network support. • Must be able to support mission-critical deadlines tied to logistics, SATCOM systems, and technical operations. • Schedule and Flexibility: • Standard full-time schedule; mission requirements may require occasional after-hours support. • Must be flexible and responsive to high-priority or urgent tickets. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. • Must meet APG access requirements, including background screening or security badges. • May require a security clearance depending on contract requirements. • This position directly supports a multi-functional technical team and interfaces frequently with Government personnel. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.