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Requisition Number: 28492 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $96,278.00 - $125,000.00 Security Clearance: Ability to Obtain Level of Experience: Mid HI This opportunity resides with All-Domain Operations (ADO), a business group within HII's Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations. HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe. Leadership Mindset at HII - Mission Technologies Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every team member contributes to our mission and culture: Know & Grow Your People - Commit to learning and supporting team success. Build Relationships - Communicate openly, collaborate well, and build trust. Take Ownership - Deliver on commitments and take pride in your work. Customer First - Focus on the mission and those we serve. Shape the Future - Bring ideas, curiosity, and continuous improvement. Act with Urgency - Take initiative and follow through with purpose. These capabilities guide how all employees contribute to our shared success across Mission Technologies. Summary HII-Mission Technologies in Mountain View, CA is seeking an experienced and highly capable Information Technology (IT) Systems Administrator for the Defense Innovation Unit (DIU) to serve as a cornerstone of the IT team's technology operations. Candidate should be a technologist with experience in both modern commercial IT delivery and multiple classification levels of government systems. Candidate should be able to independently configure complex infrastructure, mentor peers, and drive operational excellence across the full IT stack. This role spans the full depth of IT administration: delivering expert-level Tier 1 and Tier 2 end-user support across multiple channels and platforms, managing enterprise network and cloud infrastructure, leading endpoint and mobile device management, and contributing directly to IT policy, procurement, and project planning. The right candidate is equally comfortable imaging a Windows or Mac workstation, managing network infrastructure, configuring SaaS platform solutions, and training end users on advanced enterprise applications. DIU's environment is fast-paced and mission-critical, working at the intersection of technology and national security - your contributions directly support high-stakes outcomes. You must bring strong independent judgment and the ability to work both autonomously and as a core part of a collaborative IT team. Key Responsibilities: End-User Support (Tier 1 & Tier 2) Provide expert technical assistance and support to end users via email, phone, web teleconference, and in person Troubleshoot and resolve complex hardware and software problems across Windows, macOS, iOS, and cloud Software as a Service (SAAS) environment Triage, prioritize, and track issues and document in helpdesk ticketing system (e.g., ServiceNow) Provide in-person video teleconference (VTC) setup, configuration, and real-time support for senior leadership and mission-critical meetings Lead onboarding and out-processing of users for IT, including account provisioning, device configuration, access rights assignment, secure data handling procedures, and end user orientation Device & Endpoint Management Own the full lifecycle of end-user devices - laptops, desktops, mobile phones, and tablets - across Windows, macOS, iOS, and Android platforms Perform system reformatting, reimaging, and OS reinstallation across all supported platforms with speed and consistency Configure, enforce, and maintain MDM/UEM policies (e.g., NinjaOne, Kandji, Microsoft Intune) to ensure security compliance, patch currency, and organizational standards Networking & Infrastructure Administer and monitor LAN/WAN infrastructure including routers, managed switches, wireless access points, and next-generation firewalls Design, configure, and maintain network segmentation, VLANs, and access control policies Manage VPN and remote access solutions for hybrid and remote users Configure and maintain server infrastructure (physical and virtual) Cloud Services & Platform Administration Serve as the primary administrator for cloud productivity platforms including Google Workspace and/or Microsoft 365, managing users, groups, licenses, permissions, and security configurations at an organizational level Administer cloud infrastructure and SaaS applications hosted in FedRAMP-authorized environments (e.g., Salesforce, ServiceNow) Own identity and access management (IAM) including SSO configuration, MFA enforcement, conditional access policies, and role-based access controls Monitor cloud platform health, capacity, and usage metrics; proactively implement improvements to reliability, performance, and cost efficiency Security & Compliance Own and enforce IT security policy across endpoints, mobile devices, accounts, and network infrastructure Lead vulnerability management activities including patch cadence management, configuration audits, and software update compliance across all managed systems Conduct and support security access reviews, system audits, and compliance documentation in alignment with applicable federal frameworks Ensure the security and integrity of organizational data across all platforms and transmission channels IT Policy, Projects & Documentation Actively participate in planning, implementation, and maintenance of IT projects, contributing technical expertise and operational perspective from conception through completion Contribute to the development, refinement, and enforcement of IT policies and procedures, ensuring they reflect operational realities and organizational risk tolerance Create and maintain comprehensive and accurate IT documentation - runbooks, standard operating procedures, network diagrams, system configurations, and asset inventories What you need to have: 5 years relevant experience with Bachelors in related field; 3 years relevant experience with Masters in related field; 0 years experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 9 years relevant experience. Security + certification 3+ years of experience in technical support or a similar role WIN, macOS, Linux, iOS, and android Experience with helpdesk ticketing systems Experience in NIPR, SIPR, and JWICS Experience on Google Workspace, AWS, GCP, SIEM, ACAS, XDR, and Linux Experience with Automation scripts/shell - Bash, Powershell, zsh, and python Experience with Network configuration and maintenance- Cisco, Palo Alto Networks, Meraki, and Aruba Strong problem-solving and analytical skills Excellent communication and customer service skills Ability to work independently and in a team environment Good work ethic and is a go-getter Must be US Citizen Ability to obtain a government security clearance Bonus points for: Secret clearance Experience with SIEM, ACAS, XDR, and Linux Hands-on experience with FedRAMP-authorized cloud platforms and demonstrated understanding of federal IT security requirements and compliance frameworks Hands-on experience with zero-trust architecture principles and modern identity platforms (e.g., Okta, Azure AD/Entra ID, Lastwall) Experience configuring enterprise VTC/AV systems (Zoom Rooms, Cisco Webex, or equivalent) Familiarity with server virtualization (VMware, Hyper-V) and/or containerization (Docker, Kubernetes) Experience contributing to or authoring IT policies, documentation, or formal IT project plans Familiarity with NIST SP 800-53, DISA STIGs, CMMC, or related federal security control frameworks Relevant certifications such as CompTIA Security+, Network+, CySA+; Microsoft 365 Certified (Administrator Expert or Security Administrator); Google Professional Cloud Administrator; or CISSP The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills. Meet HII's Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you. To learn more about Mission Technologies, click here for a short video: HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k ; financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions . click apply for full job details

The Systems Engineer is responsible for supporting technological infrastructure that enables the success of OPC, GTC, and GSOC. This includes designing, deploying, and managing Windows and Linux desktop and server environments as well as architecting and implementing cloud-based solutions through AWS, Azure, Google Cloud Platform, and Microsoft 365. The role ensures system scalability, reliability, and security. The Systems Engineer manages and optimizes both physical and virtual servers as well as core cloud services and workstation infrastructure, monitors system performance, and troubleshoots issues. They implement automation and configuration management and plan and perform system upgrades. In terms of security and compliance, the Systems Engineer ensures that systems are secure and compliant with industry standards and regulations. They manage system security configurations, participate in regular security audits, and promptly address findings from security assessments. The role involves close collaboration across various technical and business teams, providing technical support and expertise. The Systems Engineer documents system configurations, department processes, and prepares reports and metrics on system performance. This opportunity offers a diverse range of tasks and the potential for continuous learning and growth. Position may specialize in a certain subset of technology based on business needs. This position requires a strong customer service focus, positive attitude, and good oral and written communications skills. Responsible for compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, RUS, OSHA, SOX, NERC, FERC and ITS requirements. Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives. Key Responsibilities: System Design and Implementation: Design, deploy, and manage Windows and Linux desktop and server environments and related storage infrastructure. Architect and implement cloud-based solutions (e.g., AWS, Azure, Google Cloud Platform, Microsoft 365) to support business needs. Ensure system scalability, reliability, and security. Infrastructure Management: Maintain and optimize physical and virtual servers and workstation infrastructure. Monitor system performance, conduct regular system audits, and troubleshoot issues. Implement automation and configuration management. Plan and perform system upgrades. Perform routine systems maintenance activities like backup/recovery, patching, file management. Security and Compliance: Ensure systems are secure and compliant with industry standards and regulations. Implement and manage system security measures and configurations. Participate in regular security audits, conduct regular security assessments and promptly address findings from audits and assessments. Collaboration and Support: Work closely with development, operations, and support teams to ensure seamless integration and operation of systems. Provide direct technical support for planning, coordination, programming, and implementation of releases, upgrades, and changes. Provide Tier 3 support for complex issues and escalations. Documentation and Reporting: Create and maintain detailed documentation of system configurations, processes, and procedures. Prepare reports on system performance, incidents, and maintenance activities. Develop, maintain, and follow department policies and procedures. Use ITSM toolset for documentation and support of ITIL practices such as incident management, change management, problem management, asset management, service requests, etc. Engage in continuous improvement activities: Enhance system performance and reliability. Participate in industry conferences and workshops to stay current with emerging technologies and best practices. Provide technical support, expertise, and advise across the IT function. Required Qualifications Education: Bachelor's degree in Computer Science, Computer Engineering, Engineering, Information Systems, or a related field from an accredited college or university. Equivalent Experience: Systems Engineer III Experience: Minimum of 4 years in designing and managing technology infrastructure environments, cloud-based solutions, conducting system assessments, and troubleshooting. Equivalent Experience: Minimum of 8 years of relevant experience may also be considered. Responsibility: Independently manages desktop and/or server environments, implements cloud-based solutions, and conducts system assessments and troubleshooting. Begins to lead small projects and works closely with other teams to ensure seamless integration and operation of systems. Systems Engineer IV Experience: Minimum of 6 years in designing and managing technology infrastructure environments, cloud-based solutions, conducting system assessments, and troubleshooting. Equivalent Experience: Minimum of 10 years of relevant experience may also be considered. Responsibility: Leads projects for the design, deployment, and management of desktop and/or server environments and cloud-based solutions. Takes on a leadership role in system design and troubleshooting and provides technical support across the IT function. Systems Engineer V Experience: Minimum of 8 years in architecting and managing technology infrastructure environments, cloud-based solutions, conducting system assessments, and troubleshooting. Equivalent Experience: Minimum of 12 years of relevant experience may also be considered. Responsibility: Oversees major projects for the design, deployment, and management of desktop and/or server environments and cloud-based solutions. Provides leadership in system design and troubleshooting and provides expert technical support across the IT function. Systems Engineer VI Experience: Minimum of 10 years in architecting and managing technology infrastructure environments, cloud-based solutions, conducting system assessments, and troubleshooting. Equivalent Experience: Minimum of 14 years of relevant experience may also be considered. Licenses, Certifications and/or Registrations: Relevant certifications are a plus: Microsoft Certified: Azure Solutions Architect Microsoft Certified: Exchange Online Support Engineer AWS Certified Solutions Architect Red Hat Certified Engineer VMware Certified Processional - Data Center Virtualization Microsoft Certified: Modern Desktop Administrator ITILv3 or ITILv4 Foundation Certified Information Systems Security Professional (CISSP) Specialized Skills (e.g., typing, computers, software, tools and equipment uses, etc.): Technical Expertise: Extensive experience with Active Directory, Windows Server (2016, 2019, 2022) and Linux distributions (Ubuntu, CentOS, Red Hat). Extensive experience with Microsoft Windows desktop OS and related desktop management systems including MS Intune, WSUS, etc. Proficiency in cloud platforms (AWS, Azure, GCP) and associated services including Microsoft 365. Strong knowledge of virtualization technologies (VMware, Hyper-V, Nutanix, Proxmox, etc.). Experience with Microsoft Exchange Online and On-premises Tools and Technologies: Experience with configuration management tools and patch management tools. Familiarity with containerization technologies (Docker, Kubernetes). Proficient in scripting languages (PowerShell, Bash, Python). Experience with ITSM tools such as ServiceNow, Ivanti ITSM, etc. Security: In-depth understanding of network and system security best practices. Experience with security tools and technologies (firewalls, IDS/IPS, EDR). Other: Experience with DevOps practices and tools (CI/CD pipelines, Jenkins). Knowledge of ITIL processes and best practices. Experience in managing databases (SQL, NoSQL) and storage solutions. Soft Skills: Excellent problem-solving/analytical skills and attention to detail. Good oral and written communication and interpersonal skills. Excellent customer service focus and positive attitude. Ability to work independently and as part of a team.

This position requires an active Secret clearance in support of the Department of Defense (DoD) The Patch Management Specialist, Junior supports the patch management lifecycle for desktops, laptops, and remote endpoints to maintain secure, stable, and compliant enterprise environments. The role assists with identifying required operating system and application patches, coordinating testing, and deploying updates to reduce vulnerabilities and meet organizational policies. The specialist monitors patch status and compliance dashboards, performs initial troubleshooting, and escalates issues that may affect mission critical systems. Key Responsibilities Apply foundational patch management principles to identify, test, and deploy OS and application updates across enterprise endpoints using standard patch management tools. Support coordination of routine and emergency patch cycles, including pre deployment testing, change approvals, maintenance window planning, and rollback procedures for desktops and remote devices. Monitor vulnerability and patch compliance reports, interpret risk levels, and work with senior administrators to remediate non compliant systems according to standards. Use basic network and systems administration concepts to understand dependencies between endpoints, servers, and networks when planning and troubleshooting patch deployments. Assist with implementing automated patch workflows, including scheduling, targeting device groups, validating successful installation, and documenting results for audits. Maintain documentation for patch baselines, deployment procedures, known issues, and SOPs to support repeatable and compliant operations. Collaborate with cybersecurity and vulnerability management staff so patching activities align with current threats, advisories, and security policies. Required Qualifications Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience. Typically 0-3 years of related experience in systems administration, IT support, or cybersecurity in an enterprise environment. Understanding of basic patch management concepts and familiarity with common tools (for example, WSUS, SCCM, or similar). Strong problem solving, analytical, communication, and interpersonal skills, with the ability to handle multiple tasks. Candidates must have a current secret security clearance. Up to 10% travel Apply foundational patch management principles to identify, test, and deploy OS and application updates across enterprise endpoints using standard patch management tools. Support coordination of routine and emergency patch cycles, including pre deployment testing, change approvals, maintenance window planning, and rollback procedures for desktops and remote devices. Monitor vulnerability and patch compliance reports, interpret risk levels, and work with senior administrators to remediate non compliant systems according to standards. Use basic network and systems administration concepts to understand dependencies between endpoints, servers, and networks when planning and troubleshooting patch deployments. Assist with implementing automated patch workflows, including scheduling, targeting device groups, validating successful installation, and documenting results for audits. Maintain documentation for patch baselines, deployment procedures, known issues, and SOPs to support repeatable and compliant operations. Collaborate with cybersecurity and vulnerability management staff so patching activities align with current threats, advisories, and security policies.

Job no: 493143 Work type: Full-Time Staff Location: Arnold/Main Campus Categories: Full-Time Staff Title: Desktop Support Technician Department: Technology Support Services Campus Location: Arnold/Main Campus Salary Range: $49,870-$62,338 Work Mode: This position requires a full-time in-person presence on campus or at alternative locations. Hours Per Week: 40 Work Schedule: Position Type: Full-Time Staff, Non-Exempt Position Summary The Desktop Support Technician (DST) will be responsible for maintaining and troubleshooting the computer systems, desktops, and peripherals of the organization. They will install, diagnose, repair, and upgrade the hardware and equipment to ensure optimal performance. The DST will also provide timely and accurate assistance to end-users, either in person, by phone, or by remote tools. Information and Instructional Technology team members must be dedicated to fostering a culture of excellence. Successful candidates will help IIT build our culture by enabling frictionless service, valuing feedback, and embracing continuous improvement and learning. To support this foundation, IIT has established five pillars. These pillars create a collaborative, supportive, and inclusive professional culture. Successful candidates will be skilled technologists who value AACC's community and people. They will also be empathetic to the challenges faced by our students, faculty, and staff. Our Characteristics of Excellence are the guiding principles of our Division, empowering our teams to deliver exceptional results and drive success. Successful candidates will treat people with respect, dignity, and fairness, consistently delivering quality results and following through on commitments and responsibilities. They will cultivate teamwork and collaboration, embrace opportunities for improvement and innovation, and maintain open and honest communication with integrity. Additionally, they will appreciate the value of simple, efficient solutions, recognize the importance of building positive relationships, and respect others' time. Job Duties and Responsibilities Provides technical support for various devices, such as computers, laptops, printers, and mobiles. Installs and maintains hardware, software, and peripherals for PCs, MACs, laptops, and tablets Troubleshoots and resolves various technical issues related to devices, networks, applications, and security systems. Provides timely and courteous customer service to end-users via phone, email, chat, or in-person. Documents and updates the status of incidents and requests using the Service Management ticketing system. Participates in projects and provides timely updates on progress, status and issues Provides training and guidance to AACC students and staff on how to use devices, applications, and security systems effectively and securely. Helps in conducting needs assessment and site surveys under the direction of a supervisor or a project manager. Joins in the testing and deployment of new applications and hardware Works with the Technology team to ensure the smooth operation of the college's desktop and audio-visual equipment and services. Provides basic audio-visual support and preventive maintenance for classrooms and conference rooms as needed, following the AV Technology team's procedures. Continuously updates technical skills and knowledge including Web Content Accessibility Guidelines (WCAG). Strives to ensure solutions, systems, and content are secure, accessible, inclusive, and compliant with WCAG and other relevant standards. Provides feedback and recommendations to management on enhancing standards, procedures, and checklists. Guides and trains temporary and work-study employees and resolves escalated problems. Ability to work a flexible schedule, including emergencies and regularly scheduled evenings and weekends in order to accommodate the needs of the College Ability to work at any AACC college location (such as Arnold, GBTC, AMIL, Sr. Center, etc.) in support of college needs. Required Qualifications: Has one of the following qualifications: 1) High school diploma (or equivalent) and related technical certification, 2) High school diploma (or equivalent) and six months of relevant experience, or 3) Associate degree. Can obtain Dell TechDirect certification within first year of employment. Shows proficiency in one or more of the following areas: PC, MAC, Mobile Devices, Printers, Audio Visual Equipment, Windows and MAC operating systems and applications, MS Office/Exchange/Office 365 and network environments. Communicates effectively and courteously, both orally and in writing, with administrators, faculty, staff and the public. Provides clear and concise instructions and guidance and strives to deliver excellent customer service in a timely, cooperative and friendly manner. Handles interactions with tact and professionalism. Demonstrates punctuality and reliability. Preferred Qualifications: Current certification in A+, Network+, Apple/MAC or other related field. Associates degree in Computer Information Systems, Computer Science, Networking/Cyber Security, or related field. Experience using IT Service Management Tools. Demonstrated knowledge in one or more of the following: MECM, JAMF, IT Service Management Tools, Active Directory Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation. While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position. Pay dates occur on the 7th and 22nd of each month. If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd. As an employee of the college, you are eligible for a comprehensive benefits package. In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility. Advertised: 05 Jan 2026 Eastern Standard Time Applications close: Whatsapp Facebook LinkedIn Email App if (typeof SocialShareKit != 'undefined') SocialShareKit.init( forceInit: true, reinitialize: true, selector: '.social-share-kit .ssk' );

Systems Support Specialist I Kern Community College District Salary: $69,910.56 - $98,781.84 Annually Job Type: Classified Job Number: FY25- Location: Bakersfield College Panorama Campus, CA Department: Technology Support Services Basic Function Under the direction of assigned supervisor, install and support desktops, laptops, application software, printers, computer labs and related technology for Faculty, Staff and Administrators in person, via telephone or with the use of remote access tools. Assist with the support of the college's information technology systems and applications; these systems include the voice and data networks, servers, computers, printers, software and applications used by college employees and students. DISTINGUISHING CHARACTERISTICS: The Systems Support Specialist I is distinguished from the II by a focus on servicing PCs and related equipment. Representative Duties Diagnose and troubleshoot PC related software and hardware problems. Coordinate timely resolution of and follow-up on software and hardware problems with all levels of IT resources including network, server, application, and help desk support operations. Work with hardware and software manufacturers' support in handling and if necessary escalating warranty repair and parts replacement issues. Log details of support provided in Help Desk trouble-ticketing system. Advance the use of a knowledge repository to share information among all levels of IT service and support. Develop and use workstation configuration management tools and procedures to perform software distribution, patch management, inventory management and imaging. Install, configure and support a wide variety of complex software applications that support the needs of the college faculty, staff and students. Develop, recommend and use best tools and practices for computer lab management. Develop and deploy optimized images in timely and effective manner to the campus computer labs that include a wide variety of both purchased and shareware software packages. Work with network and server support operations to setup and support effective processes (i.e. Group Policies, Login Scripts, Roaming profiles, etc ) for providing users with access to resources and determining the behavior (profile) of all computers on campus. Assist with the installation, configuration, and support of network (wired, WIFI) equipment and servers in alignment with district wide IT processes and standards. Maintain proper hardware replacement planning information to assist with forecasting the regular replacement and/or upgrading of desktop, laptop, printer and related technology assets. Receive, prioritize, and respond to Help Desk Service tickets, incoming calls, and/or e-mails regarding PC hardware and software problems. Identify chronic problems and work with Help Desk support operations in performing root-cause analysis on such problems and finding solutions for reducing or eliminating them. Receive, prioritize, and complete individual and group requests for hardware or software moves, adds, and changes. Work to identify and implement technology standards for on campus technology support or collaborate with peers across the district to develop best practices and foster continuous improvement of IT services. Provide input and recommendations on hardware specifications required to meet the computing needs of end users. Help ensure end users are aware of what hardware and software is available for their use and how to obtain support for all IT services. Work toward attainment of key support goals such an average response time, mean time to repair, end-user satisfaction and number of problems resolved within a given period. Provide brief hands-on training to users in the use of hardware and software. Maintain system documentation including configuration information for technology you are directly responsible for. Stay informed of trends in hardware and software, troubleshooting, automation technologies and other changes that could improve PC server and support. Perform related duties as assigned. Minimum Qualifications Any combination equivalent to: Associate's degree supplemented by college-level course work in computer software applications, business practices or a related field and one (1) year of increasingly responsible experience in the use and support of computer software and hardware providing technological support to a variety of end-users. OR High school diploma, GED or equivalent certificate of competency and three years of work experience such as described in the representative duties section of the specification. Salary Kern Community College District Salary Schedules , CLASSIFIED, Range 46.5 40 hours per week, 12 months per year $5,825.88 - $8,231.82 monthly (Maximum Entry Level Salary: $6,120.82 monthly) Special Instructions Complete application packets will be accepted until the position is filled. However, applications received by 12/23/25 are assured consideration. The District and/or College reserves the right to extend time limits or re-initiate the recruitment/selection process at any point. Completed application packets must include the following.Completed online application for employmentCurrent resumeLetter of interest (cover letter)List of 5 (five) professional references (entered in online application)Copy of legible transcripts, if applicableIt is the applicant's responsibility to redact or remove any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant. International or Foreign Degrees Applicants with international or foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your online application. Accommodations Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. (For more information, see our Diversity, Equity, Inclusion, and Equal Employment Opportunities website .) Discrimination Free Work Environment The District and College are strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District and College encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices. (See our Discrimination Free Work Environment information.) Work Authorization Kern Community College District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission. Knowledge & Abilities KNOWLEDGE OF: Hands-on hardware and software troubleshooting and repair. Knowledge of modern enterprise level Information Technology Systems and processes. Meaning and use of common technological terms. Modern office software and software applications, including Windows, word processing (MS-Word), spreadsheets (Excel), databases (Access, SQL, QBE), desktop publishing. Uses capabilities, characteristics, and limitations of computer and related equipment. Modern office procedures and methods. Correct English usage, spelling, grammar and punctuation. Have a working knowledge of joining and moving objects within Active Directory. ABILITY TO: Diagnose, troubleshoot and resolve software and hardware problems. Conduct research into PC issues and products as required. Develop knowledge-based information to be used by Help Desk services to solve problems. Operate a computer, tools, components, and peripheral accessories. Read and understand technical manuals, procedural documentation, and OEM guides. Instruct users in the use of computer equipment and operating procedures. Communicate effectively both orally and in writing. Effectively prioritize and execute tasks in a high-pressure environment. Work in a team-oriented, collaborative environment. Establish and maintain cooperative and effective working relationships with others. All applicants must apply online at . Emails will not be accepted. jeid-3d710529e1461c49b581a801e8a51cae Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency

Systems Administrator University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title Systems Administrator Job Profile Title Systems Administrator Senior Job Description Summary The Information Technology Specialist at our institution plays a pivotal role in maintaining and enhancing our virtualized computing environment. This individual is tasked with providing high-level support for our VSphere and VMware ESX frameworks, ensuring their continuous and efficient operation. The role demands a keen focus on installing, maintaining, and securing our server infrastructure, with a strong emphasis on employing both hardware and software firewall management techniques to maintain the highest security standards. A critical part of this role involves developing and implementing Windows-based solutions tailored to the varied needs of the University Life offices, demonstrating a flexible approach to meet the diverse requirements of our academic community. Collaboration is key; thus, the specialist will work closely with the End User Support team to design and sustain both physical and virtual desktop solutions that support our faculty, staff, and students' dynamic needs. The successful candidate will also liaise with database and web teams to optimize third-party applications and enhance internally developed solutions, ensuring they meet our high standards for functionality and user experience. This role requires a proactive approach to system management, encompassing regular tasks such as system backups, disaster recovery, application deployment, server monitoring, and patch management, ensuring our infrastructure remains robust and reliable. Advanced support capabilities are essential, as this role involves working closely with all team members to troubleshoot and resolve complex technical issues swiftly and effectively. Additionally, the development and maintenance of comprehensive system documentation are crucial to ensure clarity and transparency in our system configurations and operational processes. This documentation serves as a vital resource for the team, facilitating ongoing maintenance and future planning. This role offers a challenging and rewarding opportunity for a skilled IT professional looking to contribute to a vibrant academic community by ensuring our technological resources are secure, efficient, and aligned with our institution's strategic goals. Job Description Job Responsibilities Support of our VSphere and VMware ESX environments; install, maintain, and secure the server infrastructure and devices through hardware and software firewall management. support web servers; providing software installation and backups; coordinating hardware repairs; coordinating ordering & installation of equipment; recommending and tracking software & hardware; installing upgrades; handling security. Proactively provide systems management by performing reoccurring tasks such as backups, disaster recovery, application deployment, server monitoring, patch management as required or directed; develop and maintain system documentation. Supervise and lead Systems Administrator as well as any temporary staff in completing and supporting the complex and broad systems in support of the Division. Develop and maintain physical and virtual desktop solutions; work with the database and web teams to develop and extend third-party applications as well as those developed in-house. Develop and implement windows solutions to meet the wide-range of business requirements for the more than 15 offices that comprise University Life. Investigate and stays current on infrastructure hardware and software technologies, server technologies, and technologies to secure systems and data. Perform additional duties as assigned. Qualifications Bachelor's and 3 to 5 years of experience or equivalent combination of education and experience is required. 3 to 5 years' experience managing a network Ability to support, install, maintain, and secure the server infrastructure and devices. VMware Administration, Windows Administration, Active Directory, Administration, GPO Administration. Application Requirement A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed. Job Location - City, State Philadelphia, Pennsylvania Department / School Student Services Pay Range $61,046.00 - $79,040.00 Annual Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars. Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions. Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be. Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting. Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance. Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally. University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free. Discounts and Special Services: From arts and entertainment to transportation and mortgages . click apply for full job details

Network Infrastructure Engr Job ID: 292439 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University- Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care. Job Summary The Network Infrastructure Engineer role is to ensure the stability and integrity of in-house data, video, voice, and wireless network services. This is achieved by planning, designing, and developing local area networks and wide area networks across the organization. In addition, the position will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion and provide end-user training where required. Duties and responsibilities include: Establishes networking environment by installing, configuring, testing & documenting the equipment/network systems according to the design and specifications. Leads the performance of day-to-day networking tasks to ensure network reliability, availability, and serviceability with minimal interruption. Installing and maintaining firewalls, establishing and maintaining company-wide access policies to the internet. Provides technical support, responds to work orders and tickets from the users, analyzes and solves reported network problems. Performing analysis and collecting data to establish the potential for improvements within the communication networks. Responsibilities OPERATIONAL MANAGEMENT: Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes. Monitor network performance and troubleshoot problem areas as needed. Oversee installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Monitor and test network performance and provide network performance statistics and reports. Participate in managing all network security solutions. ACQUISITION & DEPLOYMENT: Design and deploy company LANs, WANs, and wireless networks, including servers, routers, switches, UPSs, and other hardware. Design, Implement, and support firewalls, site-to-site VPNs, and remote-access VPNs. Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry. Oversee new and existing equipment, hardware, and software upgrades. Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services. STRATEGY & PLANNING: Collaborate with executive management and department leaders to assess near- and long-term network capacity needs. Create and maintain documentation as it relates to network configuration, network mapping, processes, and service record. Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery. OTHER: Perform all other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university in Computer Science, Engineering, or a related discipline with a minimum of three years of applicable experience administering complex LAN/WAN environments OR Associate's degree from an accredited college or university in a related field of study with a minimum of seven years of relevant work experience. Preferred Qualifications Industry-related experience as a Senior Network Engineer or Network Administrator. Professional certification (e.g. CCNP, CCDP). Solid background in network administration and architecture. In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g., BGP, OSPF). Familiarity with access control models and network security. Experience with network diagnostic, monitoring, and analysis tools (e.g., SolarWinds network tools). Solid understanding of network operating systems (Cisco IOS). Sharp troubleshooting skills. Ability to work independently. Organizational and mentoring skills. Three to five years' experience designing, implementing, managing, and supporting enterprise-level IP networks that include support of a heterogeneous distributed desktop computing environment required. Proven experience and success with LAN, WAN, and WLAN design and implementation. Proven experience with network capacity planning, network security principles, and general network management best practices. Excellent hardware troubleshooting experience. Extensive application support experience with network monitoring and analysis software. Knowledge, Skills, & Abilities KNOWLEDGE Proficient in Microsoft Office and other computer software/databases. Competence with testing tools and procedures for voice and data circuits. Expert knowledge of core routing and switching design principles, best practices, and related technologies. Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), firewalls, remote access, DNS, BGP, OSPF, EIGRP, VLAN, QoS, DSL, Frame Relay, and Metro Ethernet. SKILLS Excellent interpersonal, written, and verbal communication skills. ABILITIES Ability to maintain confidentiality. Competence with testing tools and procedures for voice and data circuits. Shift/Salary/Benefits Shift: Days; M-F (Work outside of the standard business hours may be required) Pay Band: B12 Salary: $62,300/annually-$74,880/annually Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today! Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. . click apply for full job details

INFORMATION SECURITY ANALYST San Jose/Evergreen Community College District Close/First Review Date: 11/16/2025 Work Location: District Office Position Description: POSITION SUMMARY The Information Security Analyst reports to Executive Director of ITSS (Information Technology Support Services) at the District Office. The work schedule is 12 months per year; 40 hours per week; Monday - Friday; 8:00 a.m. - 5:00 p.m. This position is represented by CSEA (California School Employees Association), Chapter 363. POSITION PURPOSE Reporting to Executive Director, ITSS or an assigned administrator, the Information Security Analyst performs complex work related to the District's information security program including testing, analysis and evaluation of the integrity and confidentiality of enterprise systems, network, assets and communication technology throughout the District. The position monitors security systems and conducts periodic risk assessments to identify, troubleshoot, diagnose, resolve and report security problems and breaches; assists in coordinating and conducting investigations involving District technology resources, and assists with security awareness training. DISTINGUISHING CHARACTERISTICS This position focuses on threat and vulnerability management with exposure and support on all aspects of the cybersecurity practice. Incumbent in this position should have advanced knowledge on risk identification, protection and compliance, threat detection, incident response plan development and annual review, and recovery services to achieve business resilience. KEY DUTIES AND RESPONSIBILITIES 1. Analyze, evaluate and implement security applications, policies, standards and procedures intended to prevent the unauthorized use, disclosure, modification, loss or destruction of data; work with the campus community and other staff to ensure the integrity and security of the information technology infrastructure. 2. Lead the development, testing and implementation of information security products and control techniques in all locations throughout the District. 3. Work with campus and district technology teams to ensure the security of all applications and assets. 4. Monitor and review security systems and logs. Identify, troubleshoot, diagnose, resolve, document and report security problems and incidents; help coordinate and conduct investigations of suspected breaches; respond to emergency information security situations. 5. Collaborate with application programming team and other IT staff to ensure production applications meet established security policies and standards. 6. Assist with training and education on information security and privacy awareness topics for District administrators, faculty and staff; assist in the development of appropriate security-incident notification procedures for District management. 7. Work with vendors to conduct vulnerability assessments to identify existing or potential electronic data and assets compromises and their sources; participate in investigative matters with appropriate law enforcement agencies. 8. Perform audits and periodic inspections of District information systems to ensure security measures are functioning and effectively utilized and recommend appropriate remedial measures to eliminate or mitigate future system compromises. 9. Review, evaluate, and recommend software products related to IT systems security, such as virus scanning and repair, encryption, firewalls, internet filtering and monitoring, intrusion detection, etc. 10. Monitor and maintain the District's security event information system (SEIM) and data loss prevention software. 11. Manage security systems and policies including but not limited to servers, firewalls, email security, and Microsoft 365 environment. 12. Recommend and implement security policies, protocols, practices and lead in creation of security training and guidance to staff. 13. Assist in the secure management and maintenance of the District's network authentication systems for wired and wireless network access. 14. Review security practices and controls of third-party service providers that handle District sensitive data, and review security controls and features of third-party software systems. 15. Ensure that maintenance, configuration, repair and patching of systems occurs on a scheduled and timely basis utilizing best practices in change management and consistent with policies and procedures. 16. Keep current with latest emerging security issues and threats through list servers, blogs, newsletters, conferences, user groups, and networking and collaboration with peers in other institutions. 17. Perform other duties reasonably related to the job classification. EMPLOYMENT STANDARD Knowledge of: 1. Compliance and industry cybersecurity standards frameworks such as NIST 800 and ISO standards. 2. Emerging technologies and the possible impact on existing information systems, instructional processes and business operations. 3. Incident response best practices and software license compliance laws. 4. Troubleshooting tools for computing hardware, servers and network equipment including but not limited to switches, routers, and firewalls. 5. Enterprise resource planning systems, Microsoft 365 and Active Directory and Azure Active Directory. 6. Principles of program design, coding, testing and implementation. 7. Advanced knowledge of desktop and server operating systems including Windows and Linux. 8. Disaster recovery and backup including business continuity planning. 9. Principles of training, support, and services to end-users. 10. General research techniques and data driven analytics. 11. Modern office administrative practices and use of tools including computers, websites and other applications related to this job. Skills and Ability to: 1. Apply current NIST and ISO standards to current operations. 2. Respond to incidents and events in a timely manner. 3. Prepare clear and concise system documentation and reports. 4. Prioritize assigned tasks and projects. 5. Communicate complicated technical issues and the risks they pose to stakeholders and management. 6. Establish and maintain effective and cooperative working relationships with others. 7. Analyze situations accurately and adopt effective course of action. 8. Coordinate, develop, and implement projects. 9. Work with attention to detail and independently with minimum supervision. Required Qualifications: EDUCATION AND EXPERIENCE 1. A Bachelor's degree from an accredited institution with major course work in computer information systems, computer science, business administration, or related field. 2. Two years of experience performing information security duties, which may include implementing, overseeing, and/or managing information security technologies, process, or programs, including identification, protection, detection, response, and recovery activities. Certification: 1. Professional security or privacy certification, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or other similar credentials. Desired Qualifications: 1. Bilingual abilities, desirable. District's Diversity RequirementsDemonstrated sensitivity, knowledge and understanding of the diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic background of groups historically underrepresented, and groups who may have experienced discrimination.Success integrating diversity as appropriate into the major duties outlined in the job description and in the duties listed in the District's hiring policy; or demonstrated equivalent transferable skills to do so. Salary Range: $141,330 - $172,437 Annual Salary (Range 150: Classified Salary Schedule Fiscal Year ). Starting placement is generally at Step 1. Benefits: In addition to the salary, this position qualifies for the choice of one of the District's excellent Health Benefits and Welfare plans, which the premium cost is 100% paid by the District for the employee and their eligible dependents, and one health plan costing an estimated $60,000 for the District for fiscal year . We offer two medical plans (Anthem Blue Cross PPO and Kaiser Permanente (HMO ); dental (Delta Dental PPO); vision (VSP Choice); life insurance for the employee (The Hartford); life insurance for eligible dependents (The Hartford); a long term disability/income protection plan (The Hartford); and an employee assistance plan (Anthem EAP). In addition, the District contributes an additional 26.81% of the employee's salary towards an eligible employee's pension (CalPERS). Employees may also elect to participate in optional plans including purchasing additional life insurance for themselves and their eligible dependent(s); enroll in a medical, transportation, and/or dependent care Flexible Spending Account(s) (with the $4 monthly administrative fee paid by the District); and set pre-taxed dollars aside to supplement their pension in a 403b (tax shelter annuity) and/or a 457 (deferred compensation) plan(s). Classified employees also earn 10 to 22 days per year of vacation (based on years of service), and up to 12 sick leave days (pro-rated for less than full-time positions). There are currently 20 paid holidays. . click apply for full job details

Posting Number: S14552P Working Title: IT Professional Specialist Department: FACS-Tech & Instructional Srvc About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. College/Unit/Department website: Posting Type: External Retirement Plan: TRS or ORP Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: Monday-Friday, 8am-5pm Advertised Salary: Commensurate with Experience Posting Date: 01/02/2026 Open until filled: Yes Proposed Starting Date: 02/01/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Help Desk Professional I FLSA: Exempt FTE: 1.00 Minimum Qualifications: Bachelor's degree in a related field or equivalent Preferred Qualifications: CompTIA A+ certification Position Summary: The Office of Technology and Instructional Services (OTIS) provides technical support to the College of Family and Consumer Sciences faculty, staff, and students for various IT-related services. This position reports directly to the IT Director for the College of Family and Consumer Sciences and manages all aspects of client support operations. This includes assisting customers with all aspects of desktop support operations, providing support through telephone, email, and in-person. Responsible for documenting known problems and solutions in an internal ticketing system, as well as providing written guides and documentation for the OTIS helpdesk website. Knowledge, Skills, Abilities and/or Competencies: Excellent written and verbal communications skills. Critical thinking skills. Attention to detail. Develop and maintain written documentation. Knowledge of IT processes, functions, best practices, and procedures. Ability to assist the college's faculty, staff, and students in identifying and resolving problems regarding the use of a variety of hardware and software in an Active Directory networked environment. Ability to work both one-on-one and in a group environment. Physical Demands: Sit at computer for long periods of time. Lift up to 40 lbs. Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities: Client Support Services: Provide excellent customer service to all clients, as well as communicate, and interact professionally and courteously with all members of the OTIS staff and college. Provide Tier 1 support to the college administrators, faculty, staff, and students via helpdesk phone, email, and in-person. Make independent support decisions while working on-site and at different locations on campus. Work in conjunction with other IT services staff members to provide Tier 1 and 2 levels of IT support to all Administrators, Faculty, Staff, and Students of the college. Facilitate communication with OTIS staff members on complex technical issues that require escalation. Coordinate and perform all actions necessary to install and configure networked computer systems, software, and hardware for the members of the college. Including but not limited to assisting with equipment specifications, moving equipment, setting up equipment, backing up data, imaging equipment, configuring applications, and assisting with other deployment aspects as needed. Maintain and troubleshoot all client systems, make recommendations and perform software and hardware upgrades, and respond to any reported problems. Work as part of a team to create, modify, manage, develop, and institute college-wide AD group policies for the college. Maintain a proactive stance regarding patch management in identifying and alleviating systems issues. Provide excellent customer service to all clients, as well as communicate, and interact professionally and courteously with all OTIS staff team members. Input accurate machine data into multiple databases and maintain the integrity of that data. Follow all established procedures and protocols within OTIS and UGA. Percentage of time: 85 Duties/Responsibilities: Classroom Technology Support: Provide Tier 1 classroom technology support. Percentage of time: 10 Duties/Responsibilities: Evaluation and Development: Work with the IT Director, Systems Administrator, and other IT services staff members to resolve technical and procedural problems regarding the college's IT environment. Communicate on a technical level with software and hardware developers to manipulate equipment and applications to meet specific college needs. Percentage of time: 5 Contact Details: For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name: David Floyd Recruitment Contact Email: