25 jobs found

About Arcticom, LLC Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. About this position: DevSecOps Engineer Location - Kettering, OH The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $160k - $175k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities Participate and contribute to a team of resources with the collective knowledge, skills and provide subject matter expertise in Oracle EBS solution Architecture, Oracle Database, Real Application Clusters, Governance Risk & Compliance, Oracle Discoverer, User Productivity Kit, Service Oriented Architecture (SOA) suite, BPEL, Oracle Single Sign-on, Oracle Access Manager, Oracle Internet Directory, Application Development Framework, Oracle Data Integrator, Oracle OEM, Fusion Middleware, OBIEE, Flex Deploy, and Groovy programming language in a Cloud environment. Evaluate existing and new releases of high-level Enterprise architectures to verify and document compliance as well as identify compliance gaps. Expertise to align system requirements with functional business processes of advanced supply chain planning and requirements; maintenance, repair and overhaul; and financial management processes ensuring proposed solutions align to enterprise Research and expand the technical architecture to support the functional capability, system performance, scalability and Cybersecurity needs of the application and supporting Understand, validate, plan and track the holistic view of the solution software, hardware, integration, compatibility and alignment to overall Monitor and evaluate the impact of software, hardware, network and Cybersecurity design changes relative to middle-tier configuration, redundancy, performance, and scalability. Develop physical and logical architecture documentation as necessary to support required compliance requirements. Provide planning for migration to new hardware, platforms, or to the Cloud. Support implementation and execution of system design; including software, hardware, network, and Cybersecurity. Research and expand the technical architecture to support the functional capability, system performance, scalability and Cybersecurity needs of the application and underlying infrastructure. Understand, validate, plan, and track the holistic view of the solution software, hardware, integration, compatibility, and alignment to overall mission. Monitor and evaluate the impact of software, hardware, network, and Cybersecurity design changes relative to middle-tier configuration, redundancy, performance, and scalability. Develop physical and logical architecture artifacts as necessary to tracks required compliance requirements. Evaluate existing and new releases of high-level enterprise architectures to verify and document compliance as well as identify compliance gaps. Configure and manage virtualized environments, SAN and NAS storage, and networking. Perform software installations, patching, configurations, and product integration. Contribute to the development of policies, workflows, DevSecOps and process automation including Continuous Integration and Continuous Delivery (CI/CD) pipeline development in addition to managing the day-to-day operations of the continuous deployment software pipeline. Review associated documentation, updates, installation instructions, design documentation and development of technical release, notes. Utilize AGILE development tools to reduce burden of documentation deliverables and increase visibility of program efforts internally and externally. This includes working with the stakeholders to streamline documentation requirements and delivery methods as much as practical. Deliver technical expertise and leadership on system engineering processes, designs, and test support for the following activities: Provide oversight into custom solution activities including reviews of functional and technical designs and System Integrator (SI) developed custom code. Validate proper design foundations of RICE (Reports, Interfaces, Conversions and Extensions) per Oracle recommended guidelines and organizational Architectural standards to satisfy requirements and maintain Commercial Off the Shelf (COTS) upgradability. Provide documented recommendations on how to maximize the use of the COTS software in lieu of custom RICE. Recommend improvements to the data integration architecture, technical architecture, and implementation of leading systems engineering practices for efficient and reliable interface design to fully leverage existing integrations products such as SOA Suite. Facilitate interface meetings with Trading Partners and System Implementers, as necessary, to establish interface agreements and to agree upon interface approaches in alignment with Oracle best practices and Architectural standards. Analyze, investigate, and assess enterprise systems and corresponding processes and controls compliance with financial laws, regulations, and policies. Specific tasks include: Develop and support integrated systems compliance assessment strategy designed to identify gaps and potential impacts on internal controls and corresponding financial reporting. Develop and coordinate updates to checklists, instructions, templates to accommodate changes driven by new or changed DBSs into the enterprise (e.g., forms, data element, task, and procedural changes). Investigate auditor observations and/or findings, recommend solutions, and coordinate program responses. Assist in development and/or review of system compliance documentation requirements, to ensure business processes and controls will be effective when the system is implemented and will help ensure that new processes and related controls will meet audit readiness objectives. Required (Minimum Necessary) Qualifications 15+ years overall experience delivering successful configurations, configuration management, software development, fielding, deployment, operations support, and sustainment of a military system. 12+ years of experience with Enterprise solutions through engineering; architecture and technical analysis; and compliance with regulations and policies. Supported architecture solution uses an Oracle technology platform, including Oracle Database, Oracle Enterprise Resource Planning (ERP) applications/Enterprise Business suite, Oracle middleware. Infrastructure architecture analysis required to enhance the capabilities, scale the Oracle E-Business Suites (EBS) application and support business operations. 10+ years of industry experience in DevSecOps architecture related to Continuous Integration/Delivery solutions and platform automation. 10+ years of experience in software delivery leadership in AGILE methodology and DevSecOps practices. 10+ years of experience leading DevSecOps teams. 8+ years of experience in 24x7 production operations, preferably supporting a highly available environment for a SaaS vendor or other cloud service provider. 5+ years of experience with government deliverables. Must be a U.S. citizen. Hold or can acquire government security clearance. Must have Bachelor's degree in Computer Science, Engineering or related field, or equivalent experience. Knowledge, Skills, Abilities, and Other Characteristics Experience with On-Prem and/or cloud infrastructure provisioning, automation, and support. Experience with navigating core processes, team responsibilities, and multiple environments. Experience with FlexDeploy tasks and JIRA ticketing systems. Experience working with open-source software and tooling. Release automation, (e.g., Jenkins), system administration, system configuration, and system debugging experience. Experience with Logging and Monitoring tools. Experience with scripting in Python, Ruby, JSON, Go or Bash. Experience with large-scale, distributed COTS solutions deployed on Oracle Cloud Infrastructure (OCI). Preferred Hold a Federal government SECRET clearance. Prior military service. Experience working with the federal government. Supervisory Responsibilities Will supervise and lead a team of DevSecOps Subject Matter Experts. Will interface and work closely with government lead. Will be required to know configurations, version numbers, roles, functions, etc. across multiple environments. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about . click apply for full job details

No Sponsorship will be provided for this role. Location: On Site at location listed in posting Weekly Schedule: Monday- Friday, 9am-5pm The IT Support Specialist SR play a vital role in supporting the IT Field Infrastructure and Projects Manager by assisting with onsite technology deployments, hardware relocations, asset inventory, and routine troubleshooting for associates throughout First Horizon Bank. This Tier 1 position is responsible for front-line IT support activities including ticket management, basic documentation, and hands-on assistance during asset management and technology projects. The Support Associate collaborates closely with IT associates and vendors, ensuring timely and professional responses to technological needs. KEY RESPONSIBILITIES IT Field Support & Operations • Assist with field technology deployments, installations, moves, and equipment upgrades as directed by the IT Field Infrastructure and Projects Manager. • Provide support for day-to-day troubleshooting, setup, and resolution of basic hardware and software issues for associates. • Participate in scheduled office moves and technology transitions (e.g., desktop equipment, peripheral devices), performing pre/post-move testing and ensuring successful setup. • Maintain accurate records within asset management systems, logging the status and location of IT equipment. • Ensure compliance with safety, security, and building standards when working on-site. Asset and Documentation Management • Support ongoing inventory tracking by updating asset records, tagging devices, and reconciling inventory during audits. • Document troubleshooting steps, standard setups, and solutions in the IT knowledge base to support fellow associates and ensure consistent issue resolution. • Assist with testing new processes or fixes and report results to management for future improvement. Client and Associate Service • Provide exceptional customer service and clear communication to associates, responding promptly to IT-related requests and inquiries. • Collaborate with team members across IT, Facilities, HR, and Operations to ensure seamless integration of technology solutions. Vendor Coordination • Support vendor scheduling for hardware delivery, installations, and pickups as instructed. • Monitor the arrival of equipment and update the IT Field Infrastructure and Projects Manager as needed. Administrative & Organizational Support • Process basic requisitions and track deliveries to ensure timely deployment of IT assets. • Prioritize workload to meet deadlines in a dynamic environment, demonstrating attention to detail and reliability. Other Duties • Hold a valid driver's license and provide reliable personal transportation when required for site visits or project-related travel. • Execute additional duties as assigned by the IT Field Infrastructure and Projects Manager. QUALIFICATIONS Education and Experience • High school diploma or GED required; technical certifications or relevant hands-on IT experience preferred. • Previous asset or inventory management experience is an advantage. • Prior experience in IT support or customer service is desirable. • Experience with Financial Services and/or Spanish language skills is a plus. Technical Skills • Proficiency with Microsoft Office Suite (Excel, Outlook, Word). • Experience with IT ticketing systems and asset management software is preferred. • Familiarity with desktop, laptop, and network equipment troubleshooting is beneficial. • Microsoft SCCM, or banking-specific applications is an added advantage. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube5c143e31-5e48-4549-b2d185386

Duration: 12+ Months Job Description: Overall: We are looking for a candidate who can support QCIT operations in a GMP environment, including: Developing and executing periodic validation activities (backup and restore testing, user access reviews, and audit trail reviews) Front-line client support and triage (initial assessment and coordination of repair activities when systems are down) Supporting GxP workstation patching activities Supporting decommissioning activities (for example, final backups and account deactivations) Job Description: The QC IT Application Analyst collaborates with the business and IT teams to provide project support for MA Biologics Operations Site Functions - Quality, Validation and Product Development. The QC IT Application Analyst manages their work with limited oversight- The scope of work includes, but is not limited to the following: Project upgrades from win 7- win 10 Provide oversight of vendor-provided solutions Handle ad-hoc technical requests from both internal and external partners in accordance with projects that are assigned. Work with other Direct team members for descions, and clariffications as needed Must be able to juggle multiple projects and deliverables, and split billing time between projects where needed. Experience with performing design testing of application to help author SDLC documents, including SDCS, URS, FRA, Admin Sop, IQ, IOQ, ATR, Application Data Flow diagrams, etc. Must poses GXP experience with lab equipment. Recommended Experience Service now, Veeva, Trackwise, Active Directory, firewall rules, My Access, NTFS permissions. Excellent written and verbal communication. Applications impacted by upgrades, Idele candidate should have previous experience implementing, and or upgrading. Other application experience can be considered. Vaya Raman 7500 Fast PCR Hiac Particle Counters Maldi-tof Vi-Cell Cell counter Antaris II Waters Andrew + Alliance Education and Experience Requirements More than 5 years relevant IT/business experience, analysis, and documentation of business and technical requirements (required) Experience with software application implementations in GxP environment (required) Bachelor's degree or equivalent in information technology, computer science, engineering, or business administration, Experience in the Pharmaceuticals or Life Sciences industry (preferred) Experience consulting or working in a complex, global matrix organization (preferred) Knowledge of Lean operational techniques (preferred) Key Skills, Abilities, and Competencies IT Technology Skills & Competencies IT Experience deploying and supporting Quality and Manufacturing Systems including Analytical Instruments - Empower, Chromeleon, SOLO VPE, GE Unicorn, Nova Biomedical Bioprofile CDV and Flex2, Roche Cedex, Roche LightCycler 480, FileMaker Pro, Bartender, Charles River EndoScan-V, GE DataPro2, Informait InForm/CC, Lonza WinKQCL, Mettler Toledo LabX, PerkinElmer Asset Genius, Thermo WebAdmin for TruScan RM Analyzer, and various Laboratory desktop applications used in GxP environment Familiarity with Automation systems such as SCADAs, PLCs, DCS, BAS, Historians Experience with Computerized Systems Validation (CSV), 21 CFR Part 11 regulations, and Data Integrity compliance Experience working with ITIL processes in ServiceNow such as Incident Management, Change Management, Problem Management, Asset and Configuration Management (CMDB) Familiarity with following tools and processes - TrackWise - CAPA, Deviation, Change Control Veeva - Document Workflows Familiarity with Operational Excellence and/or Continuous Improvement processes Knowledge and familiarity of following Tools and technologies MS Office 365, MS Visio, MS Project Citrix, Windows Desktop, Windows Server, SQL Databases, LDAP, Group Policy, TCP/IP Networks, Server Virtualization, RDP, Backup and Restore Architectures - 2 Tier, 3 Tier, On-premise, Cloud Physical Demands: Must be able to lift, push, pull and carry up to 30 lbs. In general, the position requires a combination of sedentary work and walking around observing conditions in the facility. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Title: Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy. Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations. Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Job DescriptionJob Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job DescriptionJob Description CTS provides uniquely tailored solutions to allow our Clients advantages in their industry. We are not just your typical MSP, we are the premier technology consultant that leverages the essential knowledge, integrality, and budget minded resources. Our team is growing and we are looking to add a Tier 1/2/3 Technician that is local to the Bay Area (no exceptions) and capable of working at different Client site location approximately 10 days per month. Reliable transportation will be essential for success. Please also send a copy of your resume and contact info to Our next team member will need to be proficient (with at least 2 years experience) in providing all of the following: Installation, Configuration and Maintenance of Servers, Virtual Machines, Cloud Computing, and Hyper-V, Window Server, Group Policy Objects, VPN, and shares. VoIP solutions such as Avaya or 3cx and equipment such as Polycom, Grandstream, and Yealink. Backup products such as Cloudberry, MSPBackup, and Backblaze. Virus protection such as ESET, Bit Warden, or Malwarebytes. Support ticket products such as Zen Desk, Service now or Zoho Desk. Documentation software such as ITGlue or similar. RMM solutions such as Connectwise, Kaseya, Ninjaone, Atera or Meraki. Networking with equipment such as Cisco, Sonicwall, Ubiquiti, or Fortinet. Some heavily helpful skills and experience include Microsoft office (Outlook, Word, Excel, Access, and Exchange) Google Workspace Apps usage, configuration, and integrations. Quickbooks self hosted and cloud hosted environments. Filemaker configuration and maintenance. Daily responsibilities you will be entrusted with will include: Direct support of other Tier 1 and 2 technicians. Client interaction. Maintenance, configuration, and implementation of systems above. Troubleshooting and corrective action and direction. Mitigation and preventative recommendations Documenting of data resources. Procedural process development. Other areas of interest that we often work with and consult on are Security systems such as Camera Surveillance systems and Card Key Access systems. Home Automation such as SmartThings, Homeseer, Home Assistant, Zwave, and more. Website design, mobile apps, and lighting. Point to Point Broadband, Cellular Internet service, and Dark Fiber distribution. Data replication. We currently are 9 staff strong and take an approach that we all own every service and interaction with our Clients. If you want to utilize your knowledge and see the appreciation of your efforts from quality Clients, then contact us today. Company DescriptionCTS provides uniquely tailored solutions to allow our Clients advantages in their industry. We are not just your typical MSP, we are the premier technology consultant that leverages the essential knowledge, integrality, and budget minded resources.Company DescriptionCTS provides uniquely tailored solutions to allow our Clients advantages in their industry. We are not just your typical MSP, we are the premier technology consultant that leverages the essential knowledge, integrality, and budget minded resources.

Job DescriptionJob Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job DescriptionJob Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job DescriptionJob Description This is an onsite position. Applicant must be local to the Nashville, TN area Enable Resource Group is seeking a mission-minded onsite IT Systems Technician to join our growing team! Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we're in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve. As an onsite Systems Technician, you will be responsible for troubleshooting and providing resolutions related to technology issues for Enable clients. Due to the significance of your direct contact with clients, you are an integral part of our support model. You will possess a service attitude, troubleshooting mindset, technical competence, hunger to learn, professional demeanor, and ability to communicate tactfully. Your role extends beyond resolving client issues; you'll actively engage with clients and regularly build relationships, demonstrating excellent customer service along the way. Key Responsibilities: Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions. Building client relationships through the use of active listening and empathetic behavior. Contributing to a collaborative team environment. Discovering and implementing resolutions successfully and efficiently through critical thinking skills. Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels. Required Skills: 1-2 years in an IT support role troubleshooting Tier I - Tier II tickets or a bachelor's degree in a technical area of study Proficient technical skills in the following areas: Current experience supporting Microsoft 365 applications Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID Working knowledge of electronic ticketing systems Working knowledge of current Windows OS Ability to undergo and pass a background check in accordance with state and federal laws Preferred Skills: Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing Microsoft 365 and Google Workspace administration Remote administration concepts and tools Windows-based print servers Process/task automation solutions in business or other environments Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc. Professional certifications: A+, Network+, Security+, Microsoft certifications, etc. A bachelor's degree in a related area of study At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience. Benefits: Fantastic company culture Great work/life balance Competitive salary Competitive health benefits 3 weeks of PTO & major holidays 401k with a match Growth opportunities And much more! By joining our team, you have an outlet to contribute your professional skills and immediately become part of a life-changing impact. We can't wait to meet you!

Job DescriptionJob Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job DescriptionJob Description CTS provides uniquely tailored solutions to allow our Clients advantages in their industry. We are not just your typical MSP, we are the premier technology consultant that leverages the essential knowledge, integrality, and budget minded resources. Our team is growing and we are looking to add a Tier 1/2/3 Technician that is local to the Bay Area (no exceptions) and capable of working at different Client site location approximately 10 days per month. Reliable transportation will be essential for success. Please also send a copy of your resume and contact info to Our next team member will need to be proficient (with at least 2 years experience) in providing all of the following: Installation, Configuration and Maintenance of Servers, Virtual Machines, Cloud Computing, and Hyper-V, Window Server, Group Policy Objects, VPN, and shares. VoIP solutions such as Avaya or 3cx and equipment such as Polycom, Grandstream, and Yealink. Backup products such as Cloudberry, MSPBackup, and Backblaze. Virus protection such as ESET, Bit Warden, or Malwarebytes. Support ticket products such as Zen Desk, Service now or Zoho Desk. Documentation software such as ITGlue or similar. RMM solutions such as Connectwise, Kaseya, Ninjaone, Atera or Meraki. Networking with equipment such as Cisco, Sonicwall, Ubiquiti, or Fortinet. Some heavily helpful skills and experience include Microsoft office (Outlook, Word, Excel, Access, and Exchange) Google Workspace Apps usage, configuration, and integrations. Quickbooks self hosted and cloud hosted environments. Filemaker configuration and maintenance. Daily responsibilities you will be entrusted with will include: Direct support of other Tier 1 and 2 technicians. Client interaction. Maintenance, configuration, and implementation of systems above. Troubleshooting and corrective action and direction. Mitigation and preventative recommendations Documenting of data resources. Procedural process development. Other areas of interest that we often work with and consult on are Security systems such as Camera Surveillance systems and Card Key Access systems. Home Automation such as SmartThings, Homeseer, Home Assistant, Zwave, and more. Website design, mobile apps, and lighting. Point to Point Broadband, Cellular Internet service, and Dark Fiber distribution. Data replication. We currently are 9 staff strong and take an approach that we all own every service and interaction with our Clients. If you want to utilize your knowledge and see the appreciation of your efforts from quality Clients, then contact us today. Company DescriptionCTS provides uniquely tailored solutions to allow our Clients advantages in their industry. We are not just your typical MSP, we are the premier technology consultant that leverages the essential knowledge, integrality, and budget minded resources.Company DescriptionCTS provides uniquely tailored solutions to allow our Clients advantages in their industry. We are not just your typical MSP, we are the premier technology consultant that leverages the essential knowledge, integrality, and budget minded resources.

Job DescriptionJob Description This is an onsite position. Applicant must be local to the Nashville, TN area Enable Resource Group is seeking a mission-minded onsite IT Systems Technician to join our growing team! Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we're in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve. As an onsite Systems Technician, you will be responsible for troubleshooting and providing resolutions related to technology issues for Enable clients. Due to the significance of your direct contact with clients, you are an integral part of our support model. You will possess a service attitude, troubleshooting mindset, technical competence, hunger to learn, professional demeanor, and ability to communicate tactfully. Your role extends beyond resolving client issues; you'll actively engage with clients and regularly build relationships, demonstrating excellent customer service along the way. Key Responsibilities: Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions. Building client relationships through the use of active listening and empathetic behavior. Contributing to a collaborative team environment. Discovering and implementing resolutions successfully and efficiently through critical thinking skills. Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels. Required Skills: 1-2 years in an IT support role troubleshooting Tier I - Tier II tickets or a bachelor's degree in a technical area of study Proficient technical skills in the following areas: Current experience supporting Microsoft 365 applications Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID Working knowledge of electronic ticketing systems Working knowledge of current Windows OS Ability to undergo and pass a background check in accordance with state and federal laws Preferred Skills: Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing Microsoft 365 and Google Workspace administration Remote administration concepts and tools Windows-based print servers Process/task automation solutions in business or other environments Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc. Professional certifications: A+, Network+, Security+, Microsoft certifications, etc. A bachelor's degree in a related area of study At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience. Benefits: Fantastic company culture Great work/life balance Competitive salary Competitive health benefits 3 weeks of PTO & major holidays 401k with a match Growth opportunities And much more! By joining our team, you have an outlet to contribute your professional skills and immediately become part of a life-changing impact. We can't wait to meet you!

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution tier, priority, any other pertinent details and escalate to the proper group for resolution. JOB DUTIES/RESPONSIBILITIES Duty 1: Maintain and update documentation and knowledge base articles for job duties and responsibilities Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc. Duty 3: Prepare for and participate in meetings with supervisors and other to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc. Duty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups Duty 5: Utilizes change management process for all system changes Duty 6: Communicate to management on status of problems and recommend improvements to systems Duty 7: Document, maintain, upgrade or replace hardware and software systems Duty 8: Maintain assets in asset management applications. REQUIRED QUALIFICATIONS Associate's degree in computer science, technical/vocational training or equivalent work experience 1+ years of customer support in a technical field 1 to 3 years of technical support experience Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch The ability to work independently as well as in a team environment Ability to be on call Well-developed communication, organization, and customer relations skills Strong technical skills A positive attitude and a professional appearance Ability to create and maintain operating system images Knowledge of software and operating system deployments utilizing automation, helpful Positive service-oriented interpersonal and communication skills required. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS A+ Certification preferred Microsoft Certified Desktop Support Technician Certification preferred PHYSICAL DEMANDS Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. This position is required to lift up to 50 lbs.

About Bering Straits Professional Services, LLC Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S. Government agencies. BSPS is certified by the . In February 2022, BSPS became an International Organization for Standardization (ISO) 9001 certified company. BSPS received the ISO 9001 quality standard certification through the Performance Review Institute (PRI). PRI recognized BSPS for having met the stringent requirements of international standards, ongoing commitment to satisfying stakeholders and a dedication to continual improvement of their management systems. Through this certification, BSPS has joined an elite number of organizations worldwide who have achieved certification to this globally recognized ISO 9001 quality standard. About this position: Network Manager Location - Aberdeen, MD The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $175k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities • Manage daily network operations, including monitoring, performance optimization, and resolving network faults supporting all contract personnel. • Provide Tier II/Tier III network support in coordination with the SATCOM Help Desk SME. • Conduct troubleshooting for routing, switching, VPN, firewall, wireless access, and GC (Government Computer) network connectivity issues. • Support NIPR, SIPR, and specialized SATCOM network segments as defined by the contract. • Ensure compliance with DoD, Army, and APG network security and authorization requirements. • Maintain and update network diagrams, documentation, SOPs, and configuration baselines. • Oversee patching, security hardening, and software updates in accordance with cybersecurity guidance. • Manage user access, permissions, group policies, and account requests in coordination with security personnel. • Coordinate with the Global Logistics Manager and Warehouse Manager to support network-enabled inventory systems, asset tracking software, and ERP tools. • Provide direct support to the Senior Program Manager in technical planning, network risk identification, and mitigation strategies. • Manage network equipment lifecycle including installation, replacement, RMA processing, and configuration control. • Support deployment, setup, testing, and sustainment of VSAT, SATCOM, and baseband devices requiring network integration. • Track network incidents, produce reports, and recommend improvements to enhance stability and security. • Supervise junior network technicians as required, providing technical guidance and ensuring adherence to established processes. Required (Minimum Necessary) Qualifications • Education Requirements: High school diploma or GED equivalent • Level of Experience Requirements: • 5+ years of professional network administration or network operations experience in a DoD or enterprise environment. • Experience supporting troubleshooting for government networks, GC systems, or tactical communications networks. • Experience coordinating with help desk operations and technical teams. • Strong understanding of network fundamentals: routing, switching, TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls. • Experience troubleshooting GC connectivity, NIPR/SIPR networks, or similar secure environments. • Ability to produce accurate and clear technical documentation, network diagrams, and SOPs. • Strong interpersonal skills to work with Help Desk SME, logisticians, warehouse managers, and program leadership. • Ability to diagnose and resolve network issues under time-sensitive or mission-critical conditions. • Familiarity with DoD cybersecurity policies, IA controls, and related compliance requirements. Knowledge, Skills, Abilities, and Other Characteristics • Knowledge of enterprise network hardware (switches, routers, access points, firewalls). • Understanding of SATCOM/baseband integration requirements as they relate to network connectivity. • Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. • Ability to work independently, make informed decisions, and escalate issues appropriately. • Ability to collaborate effectively across multiple technical and non-technical teams. • Strong analytical and problem-solving skills for diagnosing complex network issues. • Ability to maintain meticulous documentation and configuration control. Preferred • N/A Supervisory Responsibilities • This position will have supervisory responsibilities. You may delete this line if it does not apply to the job. DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. You may delete this line if it does not apply to the job. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Must be able to lift up to 35 pounds for network hardware such as switches, servers, and racks (occasionally). • Must be able to work in server rooms, communications closets, and warehouse environments (occasionally). • Must be able to sit, stand, or walk for extended periods when conducting troubleshooting or network assessments. • Must be able to climb short ladders or access raised floors/rack systems occasionally. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Setting: • Standard full-time schedule with availability for occasional after-hours or emergency network support. • Must be able to support mission-critical deadlines tied to logistics, SATCOM systems, and technical operations. • Schedule and Flexibility: • Standard full-time schedule; mission requirements may require occasional after-hours support. • Must be flexible and responsive to high-priority or urgent tickets. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. • Must meet APG access requirements, including background screening or security badges. • May require a security clearance depending on contract requirements. • This position directly supports a multi-functional technical team and interfaces frequently with Government personnel. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. RANGE POSITION DESCRIPTION - ESSENTIAL FUNCTIONS AND DUTIES Under immediate supervision, converts data from project specifications and statement of problem and procedures to create or modify computer programs requiring and applying basic knowledge of programming techniques and computer systems. Employee will be responsible for the following functions/duties: Prepares flowcharts and diagrams to illustrate a sequence of steps that a program or analytics workflow must follow and to describe logical operations involved Converts project specifications into a sequence of detailed instructions and logical steps for coding into a language readable by computers, applying knowledge of computer programming techniques and computer languages Designs and writes basic to moderately complex computer programs Uses computer-aided software tools, such as flowchart design and code generation, in each stage of system development Operates computer system to check out programs, troubleshoot and test systems Monitors performance of programs after implementation Assists in analysis, review, and alterations to programs to increase operating efficiency or to adapt to new requirements Prepares documentation to describe programs development, logic, coding, and corrections Assists in developing user manuals to describe installation and operating procedures Provides AFTC Enterprise users with Tier 1 help desk support for AFTC Enterprise applications Escalates more serious issues with AFTC Enterprise applications to other developers, when required Interpret user stories, requirements, and procedures Develop, maintain, and produce analytical documentation using AFTC-provided tools, including Microsoft PowerAutomate and Power Business Intelligence (PowerBI) Performs other job-related duties, as required REQUIREMENTS - EDUCATION, TECHNICAL, AND WORK EXPERIENCE Bachelor's Degree in Computer Programming; or equivalent technical training from an accredited academic institution, completion of a recognized certification program, or equivalent experience and demonstrated skills, knowledge, and technical competence in computer programming. Possess 3 years of additional related experience. Must have demonstrated proficiency with required computer languages and have a basic to good understanding of computer systems including networks, servers, and personal computers. Must possess planning and organizing skills and be able to work under deadlines. Must possess verbal and written communication skills sufficient to permit interaction with other employees as well as taking work direction from senior Programmers or Supervisors. Must qualify for and maintain a government security clearance and possess a current State issued driver's license. The candidate must be able to obtain and maintain a DoD security clearance up to Secret. The candidate must be able to obtain and maintain DoD IAM Level II certification (CompTIA Security+) certification within 180 days of date hired. To complete each of these tasks, the candidate must have strong verbal and written communications skills. SALARY The expected salary range for this position is $83,200 to $110,000 annually. Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4, LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement OTHER RESPONSIBILITIES Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. WORKING CONDITIONS Typical office environment with no unusual hazards, occasional lifting (up to 20 pounds), constant sitting while using the computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, and constant mental alertness. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of persons so classified. Tasking is in support of a federal government contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses/certifications, and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment. SCC: JSD12, A1412TW

Are you passionate about helping people solve technical problems and keeping systems running smoothly? We're looking for a Client Technologies Technician to be the friendly, knowledgeable front line of an IT Help Desk supporting a fast-paced professional environment. This role is perfect for someone who enjoys troubleshooting, working directly with users, and being the go-to resource when technology challenges arise. As a Client Technologies Technician, you'll serve as the first point of contact for IT support, delivering prompt, professional assistance while ensuring systems and users stay productive. Key responsibilities include: As directed by the Department, answer, document, and triage help desk calls, emails, and instant messages as the initial point of contact for the IT Help Desk Call Center. As directed by the Department, process initial basic user account provisioning and rights assignments to the Department's Active Directory and TRAIN learning systems, enact rights assignment changes as required, and decommission accounts upon staff departure. As directed by the Department, without leaving the Call Center unattended, perform basic issue resolution for reoccurring and simple requests (i.e., password resets, account unlocks, device connectivity. As directed by the Department, triage other requests to appropriate service level tiers and refer them to the appropriate, assigned team members. As directed by the Department and throughout the PO term, maintain current and accurate "Tier 0" online self-service resources for the Division of Public Health Statistics and Performance Management staff. As directed by the Department, document and maintain Department IT Help Desk knowledge repository (i.e., service catalog, training, customer journey maps, process library, configuration library, policies, white papers). As directed by the Department, assist and train Department users on general computer and software use. As directed by the Department, maintain and track loaner equipment for the Department's Division, issuing devices upon request and ensuring devices are configured according to current standards, versions and protocols. As directed by the Department, provide replacement peripherals (i.e., mice, keyboards, webcams, cabling) as needed. As directed by the Department track use and deployment of peripherals (as specified above) for budgeting As directed by the Department, maintain software and hardware inventory logs for the Department IT Help Desk. As directed by the Department, assist in team projects, improvement initiatives, and processes as needed. As directed by the Department, record, in compliance with guidelines and supporting policy as identified by the Department, all data and reports, including but not limited to time and attendance, activity records, mileage, report cards, etc. Key responsibilities include: Answering, documenting, and triaging help desk requests via phone, email, and chat Resolving common issues such as password resets, account unlocks, and connectivity problems Managing user accounts, access rights, and deactivations in enterprise systems Escalating complex issues to the appropriate technical teams Maintaining IT knowledge base content and self-service resources Assisting users with general computer and software questions Managing loaner equipment, peripherals, and IT inventory Supporting audits, inventories, and team improvement initiatives Ensuring compliance with data security and confidentiality requirements CONTRACTOR QUALIFICATIONS AND EXPERIENCE: 2+ years of experience in a help desk or service desk environment Strong working knowledge of Microsoft Office and common desktop technologies Hands-on experience troubleshooting hardware, software, and user access issues Clear communicator who can explain technical concepts to non-technical users Organized, detail-oriented, and comfortable working in a structured environment Ability to pass a background screening Why This Role? Stable, long-term engagement in a mission-driven environment Hands-on exposure to a wide range of IT support activities Opportunity to make a measurable impact improving user experience Collaborative team setting with room to grow your technical skill set

Job Summary An established federal contractor is seeking an Information Technology Specialist to join a team of skilled professionals supporting Department of Defense (DoD) operations. In this role, you will work under the guidance of senior technicians to perform IT maintenance, troubleshoot and repair computer systems and peripheral equipment, and manage service requests through a ticketing system. You will install and configure PCs, servers, uninterruptible power supplies (UPS), printers, scanners, telephony equipment, and audiovisual systems, including video teleconferencing operations. The role also includes ensuring connectivity, security compliance, and adherence to manufacturer specifications. Responsibilities include monitoring, securing, and patching network devices, maintaining hardware and software accountability, and coordinating equipment setup, moves, and disposal in accordance with security regulations. The position may require limited travel. Additional duties include troubleshooting access card issues, assisting in user training, and supporting general IT operations as needed. Key Responsibilities The Information Technology Specialist will: Support PCs, hardware, wireless networking, and softwareinstallation, testing, configuration, and operations Maintain workstations, network access, and system documentation Perform Video Teleconference (VTC) system administration, scheduling, and configuration Provide network and client support, including account creation, modification, and deletion Deliver multi-tier Help Desk support, troubleshooting hardware and software issues Perform hardware/software system upgrades, modifications, and configurations Configure and support desktops and laptops Analyze and troubleshoot system anomalies Prepare systems for operational use and support testing activities Manage IT workflows and service tickets efficiently Required Skills & Experience Active Top Secret clearance with SCI eligibility (TS/SCI) Minimum 9 months of experience working in a SAP or SCI environment within the past five years 3+ years of relevant DoD IT experience Experience supporting an IT Help Desk and providing direct customer support Strong communication and interpersonal skills, with the ability to work effectively in a dynamic environment Education & Certifications Required: Bachelors degree in Arts or Science (or equivalent work experience) CompTIA Network+ or equivalent certification (DoDM 8140.03 Tech Support Specialist Level I) Preferred: Security+ or equivalent certification (DoDM 8140.03 compliance) must obtain within six months of hire Benefits Medical, dental, vision, disability, and life insurance Flexible Spending Accounts 401(k) plan Paid Time Off (PTO) Paid Parental Leave Tuition reimbursement Paid federal holidays

Job TitleInnovative Digital Learning Help Desk AnalystAgencyEast Texas A&M UniversityDepartmentOffice Of Academic TechnologyProposed Minimum Salary$4,509.00 monthlyJob LocationCommerce, TexasJob TypeStaffJob Description INSTRUCTIONS TO APPLICANT: During the application process the "My Experience " page has a section provided " Attachments (Resume/CV, References, Cover letter, etc.) " to upload required documents. Use the Upload button to add each document. You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB. All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Please provide the following documents: Cover Letter Resume/CV Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered). Transcripts (Unofficial will be accepted with application. Official transcripts are required at time of verbal offer). If transcripts are from an international institution, it is the responsibility of the applicant to have the transcripts translated and evaluated by an approved credential evaluator. Please do not withdraw your application in an attempt to upload a missing document. If you need assistance with this or any other matter, please contact us at . SUMMARY: The Innovative Digital Learning Help Desk Analyst at East Texas A&M University (ETAMU) is responsible for providing frontline technical support for faculty, staff, and students using the university's learning management system and all associated learning technologies and platforms. This role ensures timely resolution of related issues, contributes to user training and documentation, and collaborates with the team to enhance the digital learning experience. As a proud member of the third-largest institution in The Texas A&M University System, ETAMU fosters a strong professional environment that supports career growth and academic excellence. ETAMU is a fast-growing public university with a strong reputation for academic excellence, research innovation, and student success. With over 140+ degree programs, a 20:1 student-to-faculty ratio, and nationally ranked online and graduate programs, ETAMU is committed to transforming lives through quality education. Our employees benefit from a collaborative community, cutting-edge research opportunities, and outstanding resources. This position is not eligible for remote work. Position is not eligible for visa sponsorship. DUTIES & RESPONSIBILITIES: Provides technical expertise and pedagogical guidance on the use and adoption of the learning management system (D2L Brightspace) and all associated learning technologies to faculty, staff, and students via phone, in-person, the ticketing system, email, or online, ensuring timely resolution of issues. Serves as the first point of contact for LMS and associated technology support requests, providing troubleshooting for a wide range of technical issues including, but not limited to, access, content, assessments, and integrations. Ensures instructional content meets accessibility compliance requirements and quality assurance standards. Develops and delivers faculty development workshops on the effective use of the LMS and related tools in support of teaching and learning. Monitors help desk ticketing system and assigns support tickets to appropriate team members. Resolves Tier 1 and Tier 2 support tickets and elevates high priority issues to the appropriate support team to ensure customer satisfaction and time to resolution is within departmental service standards. Documents the entire support interaction lifecycle in the ticketing system and maintains a knowledge base of common issues and solutions. Creates and updates training materials and user guides for the academic community. Stays current with LMS and learning technology updates, features, and best practices. Performs other duties as assigned. MINIMUM REQUIREMENTS: Education: Bachelor's degree in Educational Technology or related field. Experience / Knowledge / Skills: Two years of experience working with end-users to troubleshoot and resolve issues with the learning management systems (LMS) and classroom technology in higher education. Familiar with accessibility standards and digital learning best practices. Proficiency with Microsoft Office. Excellent verbal communication and technical writing skills. Strong analytical and problem-solving skills. Ability to: Multi-task and work well as part of a team. Work in a fast-paced environment while providing high-quality customer service. Manage multiple priorities and meet deadlines. Licensing/Professional Certifications: N/A Physical Requirements: N/A Other Requirements: This position may be required to work PREFERRED EDUCATION / SKILLS/ EXPERIENCE: Master's degree. Proficiency with D2L Brightspace learning management system and Adobe Creative Suite. Demonstrated experience with a variety of learning technologies, including Panopto, Explorance, VoiceThread, Respondus, Turnitin, and Blackboard Ally. Certifications: D2L Brightspace, Instructional Design, Accessibility, and Quality Matters. Experience with HTML, HTML5, and CSS. SUPERVISION OF OTHERS: Graduate Assistants. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.

Join Our Team at Tallahassee State CollegeHelp Desk Consultant Opportunity Tallahassee State College (TSC), recently recognized as one of the Most Promising Places to Work in Community Colleges for 2025 , is excited to announce a full-time opportunity for the position of Help Desk Consultant with the IT Help Desk. We are seeking a dedicated professional who shares our commitment to fostering a vibrant workplace community. What You'll Do This position utilizes working knowledge to support various local/networked personal computers, printers, scanners, audiovisual and instructional technology systems including LCD projectors, control systems, interactive white-boards, and related equipment. The role provides Tier 1 support through in-person interactions, telephone calls, emails, text messages, live chat, and the ticketing system. Responsibilities include receiving, triaging, logging, and tracking problems, support requests, and enhancement queries related to WiFi, network, hardware, software, classroom technologies, account issues, and TSC systems. Day-to-day, you'll be responsible for: Troubleshoots and resolves Tier 1 issues, escalates and routes Tier 2 issues to appropriate personnel, and collaborates with others to resolve complex problems. Provides instruction to faculty on operating classroom technologies, including desktop computers, LCD projectors, control systems, interactive whiteboards, and test scanning software. Offers guidance to clients on accessing TSC web resources and performing tasks such as setting up multi-factor authentication, resetting passwords, and troubleshooting classroom technology. Works with faculty to ensure seamless integration and operation of classroom technologies and assists in the optimal operation of college-owned hardware and software Who We're Looking For We're seeking a candidate who brings not only technical expertise but also a passion for education and student success. Our ideal candidate will have: A high school diploma or its equivalent Four (4) years of experience as a computer support specialist, computer analyst, technical consultant, and/or instructional technology specialist; or a combination of education and/or experience. An Associate degree may substitute for two (2) years of the required experience. Preference will be given for higher education experience, experience with multi-line telephone operation and procedures. Why You'll Love Working Here At Tallahassee State College, we're not just shaping the leaders of tomorrow - we are committed to fostering the growth and development of every team member. As part of our College community, you'll enjoy: A dynamic campus atmosphere where your contributions directly impact student success. A culture that champions continuous improvement, where students and staff alike are valued and empowered. A supportive team that encourages collaboration, creativity, and innovation. What We Offer We offer more than just a competitive salary of $41,509.62 - $44,830.39 annually. When you join the team at TSC, you'll also enjoy: Comprehensive State of Florida benefits, including retirement through the Florida Retirement System. Opportunities for professional development. A generous leave policy, including paid holidays plus winter and spring breaks. A collaborative and inspiring campus community. Tuition waivers and tuition reimbursement programs for continuous learning. Free access to TSC athletics, fine arts, and performing arts events. Please visit the College's Benefits site to see the full list of benefits and opportunities A Little About Us Established in 1966, Tallahassee State College is dedicated to providing high-quality educational opportunities for students from Leon, Gadsden, and Wakulla counties, as well as from throughout the state, nation, and abroad. TSC offers a wide range of academic and workforce training programs, including associate degrees, bachelor's degrees, and in-demand certifications. Consistently ranked as one of the top colleges in the nation, our vision is to be recognized as your College of Choice .

Research Assistant for the Hoover Technology Policy Accelerator Hoover Institution, Stanford, California, United States Administration Dec 04, 2025 Post Date 107853 Requisition # The Hoover Institution at Stanford University is seeking qualified candidates for the full-time position of Research Assistant for the Hoover Technology Policy Accelerator . To ensure your application information is captured in our official files for immediate access to your resume, you must apply to and in the key word search box, indicate Requisition A cover letter and resume are required for full consideration. Working Title:Research Assistant for the Hoover Technology Policy Accelerator Job Title:Social Science Research Professional 2Job Code:4187Grade:GExemption:ExemptSalary Range:$85,376-$99,581Term:Two-year fixed with possibility of renewalWork Arrangment:Onsite About Stanford University's Hoover Institution: The Hoover Institution on War, Revolution, and Peace is a public policy research center devoted to the advanced study of economics, politics, history, and political economy-both domestic and foreign-as well as international affairs. Founded in 1919 by Herbert Hoover before he became the thirty-first president of the United States, the Institution began as a repository of historical material gathered at the end of World War I. The library and archives have grown to be among the largest private repositories of documents on twentieth-century political and economic history. Over time the Institution expanded its mission from collecting archival material to conducting advanced research on contemporary history and economics and applying this scholarship to current public policy challenges. With its eminent scholars and world-renowned library and archives, the Hoover Institution seeks to improve the human condition by advancing ideas that promote economic opportunity and prosperity while securing and safeguarding peace for America and all humanity. About the Hoover Technology Policy Accelerator: The Technology Policy Accelerator brings together scientists and engineers on the front lines of discovery at Stanford with Hoover social scientists and policy experts at the forefront of domestic policy and international relations. It aims to help decision makers in government and business better understand emerging technologies so that the United States can seize opportunities, mitigate risks, and ensure that the American innovation ecosystem continues to thrive. It does this in multiple ways, including by educating policymakers and influencing policy for frontier technologies via research and publishing, by convening leaders in the public, private, and academic communities to share views and forge deeper connections, and by inspiring and training the next generation of scientists and policymakers through fellowships, bootcamps, and other initiatives. JOB PURPOSE: Perform work to research policy topics, conduct technology-related literature reviews, and manage meetings related to the operations of the Technology Policy Accelerator and its Preventing Strategic Technical Surprise Initiative. This position is a two-year fixed term with possibility of renewal, onsite. Note: This position will start in January/February 2026. CORE DUTIES : Assist in identifying existing research of relevance, exercising independent initiative and judgment gained from completing a variety of high level assignments. Interpret, synthesize, and analyze quantitative or qualitative data using scientific, statistical, or interpretive techniques as appropriate. Conduct literature reviews and provide critical analyses that influence the direction of the research and result in independent contributions to research initiatives under the auspices of the Hoover Technology Policy Accelerator. Fact-check and otherwise manage manuscripts prior to submission for publication. Engage effectively with a wide range of stakeholders to achieve goals. Co-author sections of research publications and regulatory reports as needed. Complete project-related administrative and budgetary responsibilities as needed. Supervise staff or students as needed, including oversight and instruction on techniques, as well as consultation on project work. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. MINIMUM REQUIREMENTS: Education & Experience: Bachelor of Arts degree in an applicable social science related field and two years applicable experience, or combination of education and relevant experience in an applicable social science. Strong preference in degree or experience in combination with a STEM related field. Knowledge, Skills, and Abilities: Comprehensive understanding of scientific theory and methods. General computer skills and ability to quickly learn and master computer programs. Strong analytical skills and excellent judgment. Ability to work under deadlines with general guidance. Excellent organizational skills and demonstrated ability to complete detailed work accurately. Demonstrated oral and written communication skills. Ability to work with human study participants. Developing supervisory skills. Preferred/Desired Knowledge, Skills, and Abilities: Documented interest in issues of national security and/or emerging technologies such as AI or cyber as related to global economic competitiveness and public policy. Strong library research skills (especially the ability to find references to asserted or claimed facts). Proficient in Microsoft Office. Certifications and Licenses: None PHYSICAL REQUIREMENTS : Constantly perform desk-based computer tasks. Frequently sitting. Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds. Rarely twist/bend/stoop/squat, kneel/crawl. - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. WORKING CONDITIONS: May be required to work non-standard, extended or weekend hours in support of research work. The expected pay range for this position is $85,376-$99,581 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients as well as with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, . The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. . click apply for full job details