9 jobs found

ITIL Specialist Requirements - 4-7 Years in IS Service Management/ Active Secret Clearance) The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of IT services. This role assesses current incident, problem, change, request, and release workflows, identifies operational gaps, and produces optimized processes aligned with business objectives, governance frameworks, and federal IT requirements. Operating at a journeyman level, the specialist collaborates with process owners, service desk teams, operations, and project stakeholders to establish standard procedures, ensure supporting tools are correctly configured, and monitor compliance through KPIs, dashboards, and audits. The position is instrumental in driving continual service improvement across a dynamic federal IT environment. Key Responsibilities Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives. Develop, publish, and maintain high-quality process documentation-including process flows, RACIs, SOPs, and work instructions-to support operational consistency across teams. Define and maintain ITSM KPIs and metrics (e.g., MTTR, change success rate, backlog trends), generate insights from data, and recommend actionable improvements. Act as or support process owner/manager functions by championing process changes, coordinating communications, and ensuring alignment with policies, compliance requirements, and internal controls. Partner with ITSM platform administrators to translate process designs into tool functionality, validate workflow behavior, and support enhancements or automation opportunities. Lead or facilitate process audits, health checks, and compliance reviews; analyze ticket samples, document findings, and drive remediation actions with accountable stakeholders. Support and facilitate root-cause analysis and corrective action planning for major or recurring incidents and problems, ensuring governance adjustments and process changes accompany technical remediation. Provide coaching and knowledge sharing to junior team members and operations staff on ITIL frameworks, process adherence, and continual service improvement techniques. Required Qualifications US Citizen with a Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant experience. Candidates MUST have a current secret security clearance. 4-7 years of experience in IT service management or IT operations roles with direct responsibility for ITIL aligned processes (such as incident, problem, or change management). Strong understanding of the ITIL service lifecycle, process interdependencies, and governance frameworks within enterprise IT environments. Demonstrated experience analyzing, designing, and documenting ITSM processes and successfully implementing them into daily operations. Proficiency with incident, problem, and change management tools or enterprise ITSM platforms, including reporting, dashboards, and KPI development. Excellent analytical, communication, and interpersonal skills with the ability to balance multiple initiatives and coordinate across diverse teams. Proven experience analyzing, designing, and documenting ITSM processes and implementing them in an operational environment. Proficiency with problem and incident management tools or broader ITSM platforms, including reporting and KPI development. Excellent problem solving, analytical, communication, and interpersonal skills, with the ability to manage and prioritize multiple concurrent tasks. Preferred Qualifications Hands on experience leading one or more ITIL processes (for example, problem or change management) in an enterprise or government IT environment. ITIL Foundation plus intermediate or advanced ITIL/ITSM training (such as continual improvement or service operations modules). Experience conducting formal process audits, health checks, or readiness assessments and presenting findings to leadership. Familiarity with continual service improvement techniques and facilitation of lessons learned or review sessions. Manage and administer the billing and reporting of total infrastructure and infrastructure changes Secure infrastructure-specific products and services Install data invoice cabling and infrastructure Assist with infrastructure upgrades and server updates which will involve occasional weekend work Safeguard the server, software, and all infrastructure peripherals Provide troubleshooting and technical support services for virtual infrastructure Supporting key functional areas, particularly client infrastructure, network infrastructure, server infrastructure, data communications and wireless communications View the infrastructure at an enterprise level Monitor the infrastructure to ensure local area network Add input to the infrastructure strategy of messaging and directory services and undertake solution design for infrastructure projects Assist with the planning and deployment of infrastructure components Identify virtual infrastructure operational, monitoring and reporting Perform research on infrastructure technologies and tools; design and implement infrastructure architecture as well as upgrade as needed following change management guidelines Configure and maintain multi-office network infrastructure Helpdesk Complete all infrastructure tickets and provide monthly system uptime reports Guidance to customers for handling on premise infrastructure related incidents Ensure execution of the following activities related to delivery of infrastructure Troubleshoot openvpn client and server Provide expertise, guidance, support and/or training to client infrastructure staff Integrate automated infrastructure to support continuous integration and delivery practices / technologies Maintain up-to-date knowledge on emerging infrastructure and network architectures

JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. Job Summary Essential Functions/Duties An Network Engineer acts as a lead technical coordinator, architect and subject matter expert for the Range Communications Network (RCN). Employee will be responsible for the following functions/duties: Lead Network Architecture & Design: Architect, engineer, and modernize the RCN, a large-scale, industrial network environment, focusing on the advanced integration of Juniper (e.g., MX, QFX, SRX) and Cisco routing and switching platforms. Design & Document Solutions: Generate comprehensive design specifications, system architectures, rack elevations, and configuration templates to guide technical staff during the physical installation and deployment phases. Architect Advanced Services: Engineer and deploy core network services, including VLANs, VPLS, MPLS, OSPF, and BGP. Architect data center solutions using Juniper QFX hardware supporting advanced technologies such as VXLAN and EVPN. Engineer Network Security: Engineer and implement network security baselines, including access control and firewall integration (e.g., Palo Alto, Juniper SRX, Cisco ASA), and architect the network routing infrastructure to support DoD Suite A/B encryption environments. Architect Monitoring Solutions: Design, implement, and optimize network monitoring and management platforms (e.g., SolarWinds); define alerting thresholds and automated responses to equip network operators with the tools required for daily system health tracking and Tier 1/2 triage. Provide Technical Leadership: Serve as a Tier 3/4 escalation point for complex, service-impacting network anomalies that exceed the resolution capabilities of network operators and technicians. Manage Wireless & RF Communications: Provide RF communications engineering and integration for DoD wireless network configurations, including point-to-point, point-to-multipoint, and MANET radio systems. Provide Technical Project Support: Maintain technical responsibility for assigned tasks, generate Bills of Materials (BOMs), develop technical test plans, and collaborate with Program Management to ensure technical solutions align with schedule and budget constraints. Liaise with Stakeholders: Act as a primary technical liaison for test activities, design reviews, and technical working group meetings, interacting with customers and project managers to define and verify system requirements. Investigate & Innovate: Analyze the most complex network problems, propose innovative architectural solutions and alternatives, and provide data-driven recommendations to leadership. Perform other job-related duties as required. Requirements Education, Technical, and Work Experience A Bachelor of Science in Engineering from an ABET-accredited academic institution and eight (8) years of related engineering experience, or an accredited Master of Science in Engineering and a minimum of six (6) years of related engineering experience, or an accredited doctorate degree in engineering and a minimum four (4) years of related engineering experience are required for this position. In addition, a Network Engineer must possess the following qualifications: Comprehensive knowledge of concepts, principles, and practices of engineering to provide consultative services on development programs and in the design and development of systems and components Knowledge and skill sufficient to apply the latest developments in engineering to solve complex problems in the specialty area Working knowledge of computer systems and computer-based engineering tools Well-developed leadership skills Ability to investigate, troubleshoot, and design solutions to problems from a broad perspective Excellent communication and analytical skills Planning/organizational skills and the ability to work under deadlines Benefits Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement Other Responsibilities Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. Working Conditions Work is performed in a typical office environment with no unusual hazards. Occasional lifting (up to 20 pounds), constant sitting with occasional use of computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, and constant mental alertness are required. Travel to remote company work locations will be required. Driving long distances on and off pavement, being able to navigate all terrain both in vehicle and on foot, getting in to and out of spaces, climbing, and other similar physical endeavors will be part of this position. Disclaimer The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified. Tasking is in support of a Federal Government Contract that requires U.S. citizenship. This job requires a candidate to be eligible for a government security clearance, state-issued driver's license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee's ability to maintain employment. SCC: JENG17; A3UTTR

Overview TeleWorld Solutions is seeking a seasoned Contract/Vendor Manager to build and advance our vendor management strategy and procurement operations within the telecommunications sector. This role will be instrumental in designing sourcing frameworks, optimizing supplier performance, and driving cost efficiencies across our core business areas. The ideal candidate will bring deep expertise in the full procurement lifecycle, including strategic sourcing, contract negotiation, and vendor governance. TeleWorld Solutions is a strategic wireless engineering and consulting firm offering network operators, OEMs, and tower companies turnkey design, optimization, network dimensioning, and deployment services. With the experience of hundreds of thousands of successful implementations, including macro, DAS, Small Cells, and Wi-Fi, the world's leading network operators and OEMs trust our knowledge and experience to plan, perform, troubleshoot, and implement an array of technologies and solutions. TeleWorld helps customers plan, design, manage, measure, and monetize opportunities throughout the network lifecycle and across every element of their network. Come join our Veteran-Friendly Team. The Company with Great Benefits and certified as "A Great Place to Work". Responsibilities • Develop and execute a comprehensive vendor and contract management strategy aligned with the company's operational and financial goals.• Oversee the end-to-end contracting process-including requirements definition, RFP/RFQ development and distribution, vendor Q&A, proposal evaluation, contract negotiation, drafting/review/approval, execution, and post-award administration.• Establish and manage a standardized supplier evaluation and selection framework.• Negotiate and execute contracts, Vendor Service Agreements (VSAs), and Statements of Work (SOWs) with vendors to ensure optimal pricing, service quality, and risk mitigation.• Design and manage company-wide contract procedures, including renewals, extensions, amendments, terminations, and maintenance of the contract database.• Design and implement vendor onboarding, compliance, and governance processes.• Monitor and report vendor performance KPIs such as service quality, delivery timelines, cost control, and responsiveness.• Partner with internal stakeholders (Sales, Operations, Finance, Engineering) to support cross-functional procurement and contracting needs.• Develop and maintain a vendor scorecard system and lead bi-annual performance reviews• Identify risks and proactively develop contingency and exit plans for underperforming or high-risk vendors.• Recommend and implement automation tools or systems to streamline sourcing, contracting, and vendor oversight.• Manage the internal vendor management/compliance platform to ensure vendors meet all safety, insurance, and documentation requirements, including onboarding, monitoring, and issue resolution.• Stay current on telecom industry trends, technologies, and supplier landscape to maintain a competitive vendor portfolio.• Implement and oversee inventory procedures and conduct regular audits. Qualifications Required Qualifications: Bachelor's degree in supply chain management, Business Administration, Engineering, or a related field. 3+ years of experience in procurement or vendor management, preferably in the telecommunications industry. Proven experience managing sourcing, contracting, and vendor operations for large-scale technical projects. Strong understanding of RF, Engineering and Deployment services. Excellent negotiation, analytical, and interpersonal skills. Ability to drive process improvement, cost savings, and risk management initiatives. Proficiency in procurement tools, Excel, and contract lifecycle management systems. PMP or CPM/CPSM certification is a plus. Previous experiences in Avetta, SAP Concur, Asset Panda, and Holman Insights are plus Preferred Traits: Strategic thinker with strong execution skills. Collaborative and able to influence cross-functional stakeholders. Detail-oriented with the ability to manage multiple priorities. Familiarity with compliance standards and vendor audit processes. Join Our Veteran-Friendly Team: Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team. TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

About Bering Straits Native Corporation Bering Straits Native Corporation (BSNC) was formed as a result of the Alaska Native Claims Settlement Act (ANCSA) in 1972. BSNC became the regional Alaska Native Corporation (ANC) for the Bering Strait region, which encompasses the majority of the Seward Peninsula and the coastal lands of eastern Norton Sound. This is one of the most culturally diverse regions in the state. Three distinct Native languages are spoken: St. Lawrence Island Yupik, Central Yup'ik, and Inupiaq. About this position: IT Systems Administrator in Anchorage, AK The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via email or phone within ten business days regarding application status. This position is located onsite in Anchorage, AK. Relocation expenses will not be an option at this time. Essential Duties & Responsibilities Configure, manage, update, and maintain servers and databases including management of server certificates Monitor and analyze server performance and health on-prem and in cloud Diagnose, troubleshoot, and document server software and hardware issues Create and implement server upgrade schedule and replacement plan Perform data backup and restore functions Create and manage user accounts, employee email accounts, groups and permissions in a hybrid on-prem and Entra ID Active Directory structure Install and configure software and security on systems/devices Maintain and integrate enterprise application systems Resolve performance issues and automate tasks as required Document all work/tasks preformed Collaborate with other departments and subsidiary companies to ensure proper support being met for daily work requirements and contractual obligations Preform system, application and security event auditing Create and manage Group Policies and Objects Manage Domain Controllers and AD Forest in Hybrid M365 environment Assist in completing IT service support tickets as necessary Required (Minimum Necessary) Qualifications Education Requirements: Bachelor's degree in computer science/related field Level of Experience Requirements: Two years of experience as a Systems Administrator, Network Administrator or similar role, or Five years of related experience as a Systems Administrator, Network Administrator or similar role Knowledge, Skills, Abilities, and Other Characteristics Thorough understanding of systems integration Experience with DNS, DHCP, WSUS, SCCM (Configuration Manager), M365 Admin stack, Intune, Azure Cloud and various other Microsoft platforms Ability to produce reports on system functions when necessary Ability to work and conduct research independently Excellent verbal and written communication skills Collaboration skills and the ability to work well with a team Ability to manage time efficiently and multi-task effectively Experience administrating SAN's and VMWARE Experience with Microsoft Azure cloud and services, including server deployment, networking, etc. Experience with web filtering software Experience administrating Cisco networking hardware (switching, telecom, wireless technologies) or similar systems Experience using/troubleshooting/deploying Windows Operating Systems and Windows Server Operating Systems and services Experience utilizing on-prem Active Directory, EntraID, and Azure via hybrid environment Experience configuring commissioning/de-commissioning Domain Controllers and Forest levels Experience troubleshooting and managing Microsoft 365 Admin Centers Experience utilizing network managed backup solutions Experience with managed antivirus/malware applications Knowledge of RAID and best practice usage Knowledge of organizational procedures and workflows - understanding how work moves through a company. Basic knowledge of relevant technologies or tools - e.g., Microsoft 365, communication platforms, or industry standard software. Knowledge of customer service practices - principles of providing quality service and managing inquiries professionally. Knowledge of data privacy and confidentiality principles - awareness of proper handling of sensitive information. Communication skills (written and verbal) - ability to convey information clearly and professionally. Time management and prioritization - balancing multiple tasks and meeting deadlines. Problem solving and critical thinking - analyzing issues and selecting appropriate solutions. Interpersonal and teamwork skills - building rapport and collaborating effectively with others. Attention to detail - producing accurate, error free work. Preferred N/A Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. Supervisory Responsibilities This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Description: At Zach, we believe in the power of light-to illuminate new ideas, spark imagination, and bring people together. As Austin's leading professional producing theater, we create vibrant, intimate theater experiences that engage, inspire, and connect our community. The Resident Sound Designer & Manager of Audio acts as the resident Sound Designer and supervisor of the Audio Department at Zach, providing leadership to all full-time, part-time, and contract employees in the on-time, on-budget execution of production audio needs, serving as designer for Zach Mainstage, Family Series, and Events as well as supporting guest sound designers as directed. The Resident Sound Designer & Manager of Audio is a significant member of the Production team at Zach developing, producing, and maintaining an exceptional level of artistic and aesthetic quality in all Zach Productions. This critical role ensures the maintenance of audio equipment and inventory, coordinating with external designers, directors, musical directors, artists, and musicians in the fulfillment of production needs. As Resident Sound Designer, this role is responsible for the configuration of each venue's sound system including the placement and designation of microphones, monitors, loudspeakers, control hardware, and production specific effects and musician support. Additionally, the Resident Sound Designer & Manager of Audio works closely with the Manager of Lighting/Video, Stage Operations Supervisor, and General Manager to support non-production use of Zach facilities and rehearsal spaces for special events, rentals, development events, and meetings. ESSENTIAL FUNCTIONS: Hires, mentors, and supervises all full-time, part-time, and overhire audio personnel for each production; providing performance feedback, mentorship and staff development, and payroll approvals Serves as Resident Sound Designer for Zach Mainstage and Family series productions as well as special events and other projects as assigned by the Artistic Director and Director of Production each season Collaborates with Directors, Designers, Director of Production, rental houses, and other suppliers to achieve desired designs within designated budgets Maintains inventory and purchases of all departmental equipment Oversees the installation and use of both wired and wireless clear-com systems Collaborates with contributing departments to ensure department needs are met for all events Builds, layers, and edits sound cues and music quickly in collaboration with the Director and other members of the Production Team Sources all music and sound effects for each production In charge of all multi-track recording required for each production and event Responsible for tracking all audio budgets and ordering of supplies for each production In charge of the programming of digital audio consoles and Qlab programming for all events and productions Collaborates with the Technical Director, Manager of Lighting/Video, and Stage Operations Supervisor to solve problems that bridge departments, including hangchart development and cable paths on deck Attend all required designer runs, technical rehearsals, previews, and production meetings until released by the Director of Production. Assists the education department in the execution of sound designs and the hiring of sound board operators Helps to maintain relationships with universities and other Regional companies in order to develop the audio overhire pool Supports internal departments in the scheduling, logistics, and technical requirements of special events and rentals Requirements: EDUCATION AND EXPERIENCE: 3+ years of experience supervising a department of technicians and overhire crews with preference in a regional or touring house under AEA contracts, and a Bachelors in Sound Engineering or comparable professional experience, or an equivalent combination of education and experience Experience overseeing departmental budgets, forecasts, and other budgetary requirements, primarily in a producing theater or company Experience with Crestron Control Systems, Yamaha consoles, namely CL5, Aviom, and Shure equipment Extensive experience in sound and audio programming and practices with a deep understanding of technical networking components and their use in sound and design in a theatrical setting KNOWLEDGE, SKILLS, AND ABILITIES: Working knowledge of MS Office and Google Suite Understanding of Yamaha CL Series and Allen & Heath Avantis digital audio consoles, Shure wireless microphones, Aviom monitor systems, and Clear-com systems Understanding of show control systems including MIDI and OSC Ability to use a variety of sound and video performance software including QLAB and Pro Tools Understanding of Crestron operation and troubleshooting Understanding of DANTE and other networking systems Management of expenditures within set budgets and the forecasting of expenses in relation to scope of work and design Competency of theatrical rigging standards as it pertains to overhead rigging of audio and video equipment in counterweight, dead hang, temporary, and permanent installation environments Extensive knowledge of musical theater as it pertains to sound design including live orchestras and bands and their instrumentation Extensive knowledge of video systems as it pertains to orchestra video monitoring for pit conductor cameras and other closed network needs of the music department Ability to perform all work with a direct reflection of the vision, mission, and values of Zach Theater PHYSICAL DEMANDS AND WORK ENVIRONMENT: This is a campus-based, on-site role. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions upon discussion with HR. Ability to lift, push, pull, or maneuver up to 70 lbs repeatedly, alone or with assistance Comfortable working on ladders, mechanical lifts, or other high places Comfortable working in confined spaces Comfortable working in temperatures sometimes exceeding 95 degrees The noise level in this work environment is typically moderate and can be high. Must have reliable transportation and the ability to work nights and weekends as communicated through our schedule planning ORGANIZATIONAL RELATIONSHIPS: Reports to: Director of Production Supervises (if any): Audio Engineers and Temporary Audio overhires Supports: Production Peer collaboration/communicates with: All Departments PAY: Beginning salary starting at $60,000-65,000 annually commensurate with experience and qualifications. New hires are typically brought into the organization between the minimum and midpoint of the range posted depending upon qualifications, years of experience in a similar role, internal equity, and the budgeted amount for the role. All offers of employment are conditional pending the successful completion of background and reference checks. We're excited to review your application. To ensure a smooth and fair hiring process, please apply online only. We're not able to accommodate phone calls or in-person visits about this position. Some of the great benefits available to Zach Employees: Affordable Healthcare Coverage for Full-Time Employees and their Dependents Employer Paid Life and AD&D insurance Employer Paid Short and Long-Term Disability Insurance 401K Matching Program Vacation, Sick, and Personal Time Paid Holidays Free Parking Tickets to Mainstage and Family Series shows and enrollment in Camps/Classes Zach Theater is committed to ensuring an equitable and inclusive workforce and we strive for a team that reflects Austin's diverse culture. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age. Compensation details: 0 Yearly Salary PI43d68b14fefc-7730

Job Title: InfraOps Reliability Administrator Location: Hybrid Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 60506 Department This position is within FSU's Department of Information Technology Services (ITS) Click here to see what the current team has to say about this role. Responsibilities The FSU College of Medicine Infrastructure and Operations team designs, builds, and manages infrastructure and servers to support other IT teams, faculty, staff, researchers, and students within the college. The team leverages the latest in automation and observability solutions to make complex work easier to accomplish. Design, build, automate, and optimize infrastructure using modern tools and site reliability engineering practices. Manage primarily Windows servers in a hybrid cloud environment, with a focus on reliability, observability, security, and continuous improvement. Collaborate across teams and leverage automation, scripting, data-informed decision-making, and self-directed professional development to deliver secure, scalable, and customer-focused solutions. Infrastructure and configuration as code: Use tools such as Terraform, Azure DevOps, Visual Studio Code, and scripting languages like PowerShell and Bash to manage infrastructure as code (IaC) and configuration as code (CaC), ensuring consistency, repeatability, and auditability of systems. Use observability solutions, such as Elastic, to monitor deployments and support data-informed decisions and rapid experiments, that drive continuous improvement. Work with CI/CD pipelines to automate deployment, validation, and testing processes, ensuring systems are secure by design, mitigate vulnerabilities, and are compliant with security policies and standards. Follow secure coding practices, adhere to coding standards, and leverage version control, automated testing, and test-driven development to produce high-quality, secure, and maintainable code. Use AI-assisted tools to accelerate development, validation, and troubleshooting. Participate in pair programming sessions as appropriate to write code and resolve deployment issues. Provision and manage server infrastructure: Deploy and manage Windows and Linux servers across a hybrid environment that includes Microsoft Azure and over a dozen geographically dispersed on-premises locations. This includes ensuring that all systems are secure by design, follow zero trust principles, and are scalable, observable, and aligned with business needs. Provision infrastructure with reliability, maintainability, and consistency in mind, and implement observability prior to production to support proactive monitoring and data-informed decisions. Collaborate with cross-functional teams and stakeholders throughout the infrastructure lifecycle to ensure solutions align with customer needs; prioritize high-value work, assess feasibility, and conduct security reviews of new systems and applications; deliver exceptional customer service and maintain clear communication to support successful outcomes. Automation: Automation is not just a task, it is a mindset and a strategic enabler of reliability, consistency, and scalability. Design and implement solutions that make work easier, reduce manual effort, improve system reliability, and streamline operations across provisioning, configuration, monitoring, and remediation. Use AI, scripting, workflow automation, or robotic process automation (RPA) tools to reduce operational overhead and accelerate delivery. Use observability tools to monitor automation performance, ensure reliability, and identify data-informed opportunities for continuous improvement. Collaborate with peers and stakeholders to prioritize high-value automation opportunities and ensure that solutions are effective, secure, and aligned with business needs. Network administration: Manage and troubleshoot enterprise-grade network infrastructure, including wireless access points, switches, routers, load balancers, and next-generation firewalls. Diagnose and resolve network issues using packet captures, OS command outputs, diagnostic consoles, logs, or other tools. Leverage network observability tools to make data-informed decisions and identify opportunities for improvement. Implement and maintain security measures to protect data, systems, and network availability. Collaborate with network and security teams to validate new systems and configurations, expand observability, reduce exploitable vulnerabilities, implement security controls, and enhance system resilience and usability for customers. Documentation and process improvement: Create and maintain clear, concise documentation for knowledge sharing, process repeatability, and operational continuity. Develop system diagrams, deployment guides, and standard operating procedures (SOPs) that support usability, compliance, and reliability. Continuously refine documentation and processes as systems evolve, incorporating feedback and lessons learned. Ensure all procedures align with FSU ITS Security Policies and Standards. Participate in peer reviews to validate documentation for accuracy, clarity, and usability. Support and incident response: Respond to system alerts, outages, and support requests in accordance with established incident management procedures, collaborating with peers and stakeholders to ensure rapid resolution. Use observability tools to support rapid diagnosis and resolution, and create new monitoring as needed to improve visibility. Participate in post-incident reviews, highlighting key data points and observability insights to identify root causes and opportunities for system or process improvements. Implement improvements to prevent the recurrence of issues and to enhance system reliability. Participate in an on-call rotation, typically one week per month, which includes after-hours support for deployments, changes, or incidents, including on holidays and weekends. Actively work to reduce the need for after-hours assistance by leveraging automated deployment solutions, improving system reliability, and lowering the risk and complexity of changes. Assist with IT security investigations as needed. Ensure incident response processes align with the expectations of IT management, technical teams, and customers. Professional development: Continuous learning and technical curiosity are key expectations of this role. Complete both assigned and self-directed professional development to stay current with evolving technologies, tools, and practices. Explore technical subjects that interest you, even beyond current projects. Use provided learning platforms, such as LinkedIn Learning. Participate in the ITS Professional Development Bonus Plan by completing manager-approved certifications. Pursue relevant training, certifications, and conferences aligned with team goals, subject to approval. Approved training resources will be paid for by the organization. Research and validate emerging tools, including AI, automation, observability, and other innovations, to assess their value for our organization. Apply a mindset of rapid experimentation using data to guide decisions, improvements, and the next experiment. Participation in knowledge-sharing sessions, communities of practice, and collaborative learning opportunities is encouraged. Qualifications Bachelor's degree in Computer Science, MIS, or other appropriate degree and two years experience or a high school diploma or equivalent and six years of experience. (Note: or a combination of appropriate post high school education and experience equal to six years.) Preferred Qualifications Proven ability to learn new tools and technologies quickly, with a track record of self-directed learning and adaptability in fast-paced environments. Demonstrated commitment to continuous learning and professional development. Proficient in scripting for infrastructure automation using PowerShell, with the ability to write, debug, and maintain scripts independently or with tools like GitHub Copilot; familiarity with Python or Bash is a plus. Experience using infrastructure and configuration as code tools such as Terraform, Ansible, PowerShell, or similar, with version control practices using Git, and integrated development environments like Visual Studio Code. Experience creating and troubleshooting CI/CD pipelines using tools such as Azure DevOps, GitHub Actions, or GitLab to automate infrastructure deployment and configuration. Experience provisioning and managing infrastructure in cloud environments such as Azure, AWS, or Google Cloud, with an understanding of repeatable deployment processes, and troubleshooting network connectivity with next-generation firewalls. Experience deploying containers and familiarity with container orchestration technologies such as Kubernetes. Proficient using observability tools such as Elastic, Dynatrace, Prometheus, Grafana, Splunk, Datadog, or others, to ingest new types of data, build dashboards and alerts, and derive insights for performance tuning and incident response. Experience improving infrastructure design, automation, or troubleshooting by testing ideas, learning from results, and making thoughtful adjustments over time. Experience supporting Windows and Linux systems in an Active Directory domain, including deployment, configuration, and troubleshooting, as well as managing virtual infrastructure using platforms such as Hyper-V or VMware. Experience leveraging AI tools to accelerate task completion and improve operational efficiency. Demonstrated ability to write and troubleshoot firewall rules and quickly diagnose issues across firewalls, switches . click apply for full job details

Systems Analyst 3 Job ID: 279560 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University- Our Health Sciences Campus: th Street, Augusta, GA 30912 College/Department Information The Division of Information Technology aims to deliver innovative, reliable, and secure services to support students, educators, clinicians, researchers, and administrators. As Augusta University's central IT provider, we manage essential IT resources such as the wired and wireless network, email, telephony, online collaboration tools, information security, software licensing, websites, and various other systems and applications. Job Summary This position analyzes, implements, and modifies application systems with responsibilities for planning, programming, testing, debugging, and deploying, within established standards, to support the organization's application systems in database, client-server, and internet environments. The incumbent consults with business systems analysts, other systems analysts, and/or users to identify functional and technical requirements. The incumbent acts as the project manager for moderately complex projects by directing the activities of more junior level systems analysts or coordinating activities with other technical teams and may assist business systems analysts with specifications and development of documentation that describes application deployment and operating procedures. Responsibilities The duties include, but are not limited to: ANALYZE PROBLEMS: Analyze business, academic, and research problems and application programming requests as they relate to identity management set-up and integration; develop scope, objectives, and cost benefit analyses for use in determining accepted programming requests; develop project plans for moderately complex systems including task definitions, costs, and time estimates. PROGRAM, TEST, AND DOCUMENT: Program, test, and document systems according to team standards in order to minimize system problems and assure quality control. Follow established change enablement processes to deploy application additions and modifications to production environments. PROJECTS: Assist on the management/oversight of assigned projects and technical staff engaged in system design, development, and maintenance activities; act as a project manager of large cross- departmental projects as needed. TRAINING: Mentor and assist with training technical personnel in ITS and institution-wide, ensuring technical personnel/users possess required knowledge of system applications, standards, operations, and capabilities. DOCUMENTATION: Work with business systems analysts to document system specifications sufficient to timely development and implementation of application systems and modifications. Participate in fit-gap studies, reviews of functional requirements, system design, program specifications, test plans, and test results in accordance with established standards. Participate in data governance activities relative to documentation of technical definitions and specifications. ADVISE: Advise internal and external system support personnel in the diagnosis and correction of system problems. Advise on application system upgrades and enhancements. OTHER DUTIES: Perform other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university in Information Technology or related field of study with seven years' experience in a relevant field of work including five years combination of high-level programming and systems analysis and design including a minimum of two years of programming. OR Associate's degree from an accredited college or university in Information Technology or related field of study with ten years' experience in a relevant field of work including six years combination of high-level programming and systems analysis and design including a minimum of three years of programming. Knowledge, Skills, & Abilities KNOWLEDGE Knowledge of all phases of the project development cycle project management tools and documentation needs and techniques Knowledge of structured systems methodologies, data mapping techniques, and of a broad range of relevant multi-user applications SKILLS Excellent interpersonal, written, and verbal communication skills ABILITIES Ability to maintain confidentiality Proven ability to communicate effectively verbally, in writing, and through formal presentations at the technical and non-technical level Proven ability to develop an effective, collaborative working relationship with a variety of representative groups with potentially dissimilar priorities Ability to design, conduct, and evaluate systems testing with a focus on IDM integrations; research and evaluate the suitability of application software and hardware products Ability to design, develop, and implement integrated application systems solutions to organizational requirements using relational database client-server, and internet technologies with knowledge and experience specifically focused on identity management and methodologies and solutions instructions. Shift/Salary/Benefits Shift: Days/M-F (Work outside of normal business hours may be required) Pay Band: B15 Salary: $82,800/annually - $94,200/annually Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum midpoint) of the position. Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today! Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive patient, student, employee, financial, business, etc. information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Other Information This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution . click apply for full job details

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact . If you have questions while submitting an application, please review these frequently asked questions .Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. Job Title:Sr Access Control CoordinatorDepartment:Health System Shared Services Access Control Scope of Position The Ohio State University is committed to enhancing the quality of care provided to patients and staff. The Support Analyst position for Medical Center Security Access Control Lock Shop, functions to support and manage the technology-based systems, resources, and services required to maintain a proper working environment. The Support Analyst will also provide a broad-based support for hardware, software, production operations, and customer support. This also including but not limited to system maintenance, user-support, and training throughout the Medical Center and other hospital occupied properties. Duties and Responsibilities 60% of time - Electronic Access Control and Systems Management Works with the multiple system users and area access approvers to process the daily access requests through the internal access request ticket system. This operation includes but is not limited to: updating cardholder access profiles by adding, removing, and configuring access expirations, creating and updating access levels, processing daily employee termination reports, processing monthly access group audits. This position also includes alarm testing and programming as part of the hardware install certification process for all construction projects requiring access control hardware components, and systems troubleshooting as part of the hardware repair process. Communicates other official business matters to the Access Control Manager, and other Security Managers as needed. 20% of time - Maintenance Tasks Works to maintain the integrity of all hardware and software as well as the proper operation of all systems, including but not limited to support, and services required for maintaining a proper working environment. Including installation of hardware and/or software as well as trouble-shooting, scheduling and performing routine maintenance and installing, maintaining, servicing key cores, Best card readers, Matrix, Genetec, Wireless Card Readers and Electronic Keybox devices as well as any other equipment related to the securing of the facility, and serve as a liaison with users. Will attend vendor provided training sessions as necessary, and will provide general support to the Medical Center Security operation when necessary. 15% of time - Technical Support Works with the multiple system users including the Facilities Services personnel and outside vendors to repair and educate individuals on the correct operation and maintenance of system functions. Will work to resolve problems and identify needs while providing and suggesting methods of departmental improvements and customer satisfaction. 5% of time - Other Departmental Functions Works to perform other duties as necessary. Minimum Qualifications For Hire: High School Diploma or GED certification and general computer experience, electronic or technical training, including at least one-year experience working with access control systems. One-year police or security experience in a healthcare setting desired. Demonstrated ability to work in a team environment. Knowledge of Local, State and Federal statutes as they apply to the job requirements Excellent communication skills, both verbal and written. Familiarity with personal computing including word-processing, spreadsheets, and data analysis desired. Ongoing: Demonstrate competency in position requirements. Maintain currency in regulatory requirements related to the position. Demonstrate knowledge of and adherence to the Medical Center's and Department's policies and procedures. (Check those that apply): Not Applicable: Non-patient care title X Adolescents (14 - 17 years) Neonates (0 - 6 months) Adults (18 - 64 years) Children (7 months - 13 years) Geriatrics (65 + years) Job Relationships Supervisory Responsibility: Participates in identifying staffing needs, participates in developing work schedules and assignments, provides feedback on performance, arranges for training, and assists the managerial staff with other departmental functions as needed. Contacts: University Police/Fire Officials, Hospital Staff, Administrators, patients, visitors, vendors and contractors, State Inspectors, and State and Federal law enforcement agencies. Responsible to: Badging and Access Control Manager and Assistant Director Additional Information:Location:Doan Hall (0089)Position Type:RegularScheduled Hours:40Shift:First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions . The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.